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Hostaway vs Hostex vs ResNexus

Comparing

Compare Hostaway vs Hostex vs ResNexus for daily rental work. Check bookings, guest messages and daily tasks. Choose a plan that covers the jobs you need.

Overview

Hostaway

Manage booking calendars, guest messages, daily tasks, owner reports and direct bookings.

Best for: Manage messages, daily tasks and owner reports together.

Hostex

Combine booking calendars, guest messages, tasks and direct-booking tools across several plans.

Best for: Manage calendars, messages and tasks in one place.

ResNexus

Manage lodging bookings, direct bookings, guest messages, housekeeping and reports.

Best for: Manage bookings and cleaning in one place.

Compare features by plan.

Showing all 110 detailed properties.
Hostaway versus Hostex versus ResNexus: features, plans and limits.
What matters to youHostaway
4.8 / 5Out of 4,553 reviews
Property management
Hostex
4.7 / 5Out of 283 reviews
Property management
ResNexus
4.8 / 5Out of 433 reviews
Property management
Score
Score96
STRCompare scoring
Score74
STRCompare scoring
Score50
STRCompare scoring
At a glance / Prices for your properties
PropertiesThe sales form groups accounts into 2–14, 15–49 and 50+ listings. One listing leads to a waitlist. Ask about the actual limits in your contract.Basic supports up to 2 properties. We could not confirm a maximum for Pro or Premium.The price depends on your units and seasons. We could not confirm a limit for each edition.
OverviewThese tools manage booking site calendars, bookings and guest messages. They also handle tasks, owner reports and direct bookings. Ask for a plan quote for your full set of properties.Hostex combines channel/calendar management, guest messaging, tasks and direct-booking tools, with Basic, Pro and Premium plans.This software helps manage a business that hosts guests. It lists bookings made directly with you and links to booking sites. It also lists guest messages, housekeeping and reports. Ask for an Essentials or Premier quote. Your unit count and the season affect it.
Plans and add-ons
Custom plan

Ask for a quote for your exact property count. Check included features, add-ons, the contract term and all charges.

Booking Website Pro · add-on

$49/month add-on is advertised; plan and applicable transaction charges remain separate. Resolve the published booking-fee conflict in your quote.

Basic

Up to 2 properties and 2 team roles, with a TTlock smart-lock connection. Task alerts by SMS cost extra.

Pro

Adds Vrbo, guest guidebooks, automated cleaning, Open API and owner reports. SMS task notifications are an add-on.

Premium

Includes Pro, plus custom connections and priority setup. The calculator lists prices, but you must contact sales to buy.

Essentials

Ask for a quote based on your units and seasons. Optional services may cost extra. Check whether contactless check-in is included.

Premier

Custom quote; advanced housekeeping and rental-owner statements are listed. Optional services can cost extra.

1-property price for your selection
Request a complete quoteNo complete plan total is published. Confirm included modules, setup, transaction charges and taxes. The one-listing sales route currently leads to a waitlist. Eligibility needs checking.
Basic plan · USD 7.30Monthly billing selection · Monthly plan total.Ask how tax applies. Payment fees, provider fees and charges for use may cost extra.
Plan prices and conditions

Basic: USD 7.3

Monthly plan total.

Ask how tax applies. Payment fees, provider fees and charges for use may cost extra.

Pro: USD 10.4

Monthly plan total.

Ask how tax applies. Payment fees, provider fees and charges for use may cost extra.

Premium: USD 15.7

Monthly plan total.

Ask how tax applies. Payment fees, provider fees and charges for use may cost extra.

To buy Premium, contact sales. The amount comes from the public calculator.

Request a complete quoteAsk for a quote based on your units and seasons. Messaging, websites, lock services, payment processing and taxes may cost extra.
Plan prices and conditions

Essentials: Contact the provider for a quote

Ask for a quote based on your units and seasons. Messaging, websites, lock services, payment processing and taxes may cost extra.

Premier: Contact the provider for a quote

Ask for a quote based on your units and seasons. Messaging, websites, lock services, payment processing and taxes may cost extra.

Limits and requirements
  • The sales page is aimed at hosts with two or more listings. The one-listing link leads to a waitlist. This does not confirm a firm account minimum or maximum.
  • Dynamic Pricing costs extra for each activated listing. Smart-lock fees depend on matched devices. Outside services may need their own accounts and fees.
  • Cancel Booking.com and calendar-feed bookings on the booking site. The mobile app supports cancellations for fewer sites than the web dashboard.
  • Owner access for a group of units does not keep each unit’s calendar and bookings separate.
  • Basic covers up to two properties. Its smart-lock links are limited to TTlock. Vrbo, Open API and automatic cleaning need Pro/Premium.
  • iCal updates twice an hour. It marks booked dates but does not send full booking records.
  • We could not confirm the full plan price, maximum property count or yearly discount for your properties.
  • Messaging is a separate service. Its shared inbox names Airbnb, Expedia and ResNexus. We do not know if every online booking site has the same message features.
  • Premier lists Housekeeping Pro and rental-owner statements. A separate owner portal is not confirmed.
  • Availability Exchange lets only travel site partners write booking data. Only partners for managing revenue can write rates. GetReservationDetails replaces the older GetReservation reporting function. The older function is due to retire in 2027.
Review sources
CapterraRating 4.8 / 5 · 1,623 reviews
TrustpilotTrustScore 4.8 / 5 · 2,490 reviews
G2Rating 4.8 / 5 · 440 reviews
GetAppRating 4.8 / 5 · 1,623 reviews
Software AdviceRating 4.8 / 5 · 1,623 reviews
CapterraRating 4.9 / 5 · 23 reviews
TrustpilotTrustScore 4.7 / 5 · 258 reviews
G2Rating 3.3 / 5 · 2 reviews
GetAppRating 4.9 / 5 · 23 reviews
Software AdviceRating 4.9 / 5 · 23 reviews
CapterraRating 4.8 / 5 · 431 reviews
TrustpilotTrustScore 2.9 / 5 · 2 reviews
GetAppRating 4.8 / 5 · 431 reviews
Software AdviceRating 4.8 / 5 · 431 reviews
01 / Plans & requirements
Plan options

Plans offered for this rental software. Optional modules are separate from plan levels.

With conditions

Ask for a custom quote.

Details: Ask for a quote and check what is included.

  • Property-count groups on the website are not plan names. Check which tools and contract terms your quote includes.
Available

Basic; Pro; Premium

Plan: Basic (up to 2 properties), Pro and Premium

Available

Essentials and Premier

Plan: Essentials / Premier

  • Premier adds advanced cleaning tools and owner statements. Check extra service fees.
Property limits

Listing or property limits for each plan. A target customer range does not confirm a strict limit.

With conditions

The sales form is for 2 or more listings.

The sales form groups accounts into 2–14, 15–49 and 50+ listings. One listing leads to a waitlist. Ask about the actual limits in your contract.

Details: Ask for a quote and check what is included.

  • One listing leads to a waitlist. We could not confirm a maximum property count.
Available

Basic covers up to 2 properties. Use Pro or Premium for more.

Basic supports up to 2 properties. We could not confirm a maximum for Pro or Premium.

Plan: Basic (up to 2 properties), Pro and Premium

  • We could not confirm a firm limit for Pro or Premium.

The price depends on your units and seasons. We could not confirm a limit for each edition.

  • We could not confirm a maximum unit count for either plan. Prices depend on units and season.
How you are charged

How plan fees are worked out and billed. Check whether you pay per listing, per account or a share of booking income.

With conditions

Ask for a quote for your properties.

Details: Ask for a quote and check what is included.

  • We could not confirm a full monthly or yearly account price. Ask about add-on and transaction fees too.
Available

Per property per month; monthly or yearly plan

Plan: Basic (up to 2 properties), Pro and Premium

  • Yearly rates are shown per month, but you pay for the year.
With conditions

Ask for a price based on unit count and season.

Plan: Essentials / Premier

  • We could not confirm a full account price for your selected properties.
Booking fees

Fixed or percentage fees on bookings. Check which transactions they apply to.

With conditions

US Stripe website fees need checking.

Listed rate
Help lists 1.8% of the base price and fees, excluding tax. The host or guest can pay it.
Conflicting fees
Help says this is not added to 0.5%, but the Pro page lists both fees. Ask which terms apply. Do not add the two rates together.

Details: Ask for a quote and check what is included.

Available

Hostex says it charges no booking fee.

Plan: Basic (up to 2 properties), Pro and Premium

  • Booking-site commissions, payment fees and extra services still cost money.
With conditions

ResNexus says it adds no commission to booking-site reservations.

Plan: Essentials / Premier

  • Booking-site commissions and payment fees still apply.
Paid add-ons

Features or services that cost extra beyond your plan.

With conditions

Booking Website Pro, Dynamic Pricing and Smart Locks

Details: Ask for a quote and check what is included.

  • Pro website lists $49/month. Dynamic Pricing charges per activated listing. Smart Locks charges per matched device. Check the full quote.
With conditions

Extra HostGPT replies cost more. Basic and Pro also charge extra for task text alerts.

Details: Basic / Pro: task text alerts; all plans: extra HostGPT replies

  • Guest checks, guest text messages and WhatsApp have separate usage fees.
  • Outside services charge separately.
With conditions

Messages, websites and locks have separate fees.

Details: Optional services

  • Messaging has plan and usage fees. Websites have setup and hosting fees. Locks need hardware and a per-lock plan. Ask for one full quote.
Trial

Trial length and rules. A demo is different from a free trial.

A demo is offered. We could not confirm a free trial, its length or who can get one.

Available

15-day free trial; no card needed

Plan: Basic (up to 2 properties), Pro and Premium

With conditions

ResNexus advertises a risk-free offer and no long-term contract.

Plan: Essentials / Premier

  • Check the offer before signing up. We could not confirm a free-trial length or all refund and eligibility rules.
Setup fees

One-time setup fees. A missing price does not mean setup is free.

Setup help is offered. Ask for setup and data-moving fees in your quote.

Setup help is included. We could not confirm whether all setup services are free.

With conditions

ResNexus lists no setup fee for its property-management plans.

Plan: Essentials / Premier

  • Building a website can have separate setup and monthly hosting fees.
02 / Channels & sync
Airbnb connection

How to connect Airbnb, and which accounts and listings qualify.

With conditions

Connect to Airbnb.

Details: Ask for a quote and check what is included.

  • Setup and the details you can share may differ by booking site. Check your custom plan terms.
Available

Connect directly to Airbnb.

Plan: Basic (up to 2 properties), Pro and Premium

With conditions

Connect to Airbnb.

Plan: Essentials / Premier

  • Set up each site separately. ResNexus lists no extra commission, but the booking site may charge fees.
Vrbo connection

How to connect Vrbo, and which accounts and listings qualify.

With conditions

Connect to Vrbo.

Details: Ask for a quote and check what is included.

  • Setup and the details you can share may differ by booking site. Check your custom plan terms.
Available

Connect directly to Vrbo.

Plan: Pro and Premium

With conditions

Connect to Vrbo.

Plan: Essentials / Premier

  • Set up each site separately. ResNexus lists no extra commission, but the booking site may charge fees.
Booking.com connection

How to connect Booking.com and which accounts and listings qualify.

With conditions

Connect to Booking.com.

Details: Ask for a quote and check what is included.

  • Setup and the details you can share may differ by booking site. Check your custom plan terms.
Available

Connect directly to Booking.com.

Plan: Basic (up to 2 properties), Pro and Premium

With conditions

Connect to Booking.com.

Plan: Essentials / Premier

  • Set up each site separately. ResNexus lists no extra commission, but the booking site may charge fees.
iCal import

Import calendars from other tools. Check which details arrive and how updates work.

With conditions

Import bookings from outside calendars.

Details: Ask for a quote and check what is included.

  • Only future events are imported. Blocked dates may appear as bookings. Details depend on the outside calendar. Prices do not sync.
With conditions

Import booked dates from an outside calendar.

Plan: Basic (up to 2 properties), Pro and Premium

  • Checks twice an hour. This does not import guest details or full booking records.

We do not know if you can add an outside calendar yourself. A direct booking-site link does not prove it supports iCal.

iCal export

Export calendar feeds to other tools. A calendar feed is different from an export of full booking records.

With conditions

Share a listing’s calendar link.

Details: Ask for a quote and check what is included.

  • Shares future bookings. Money and contact details depend on the user’s permissions. A Hostaway feed cannot link two Hostaway listings.
With conditions

Share your Hostex calendar link with another booking site.

Plan: Basic (up to 2 properties), Pro and Premium

  • This shares calendar dates, not full booking records.

We could not confirm a calendar link you can share with another service.

Rate sync

Send rates to linked booking sites. Check which sites are supported and any limits.

With conditions

Share prices with supported booking sites.

Details: Ask for a quote and check what is included.

  • The booking site and your contract decide which prices and listing details sync. iCal does not sync prices.
With conditions

Send prices and minimum stays to linked booking sites.

Plan: Basic (up to 2 properties), Pro and Premium

  • Vrbo needs Pro or Premium. An accepted update request does not prove the booking site has applied it.
With conditions

Send prices to linked booking sites.

Plan: Essentials / Premier

  • Ask which details sync and how often.
Availability sync

Send open and blocked dates to booking sites. Check how it works and any limits.

With conditions

Share open and blocked dates in both directions.

Details: Ask for a quote and check what is included.

  • Set up both directions. Update speed depends on whether the connection uses API, XML or iCal.
With conditions

Send open and blocked dates to linked booking sites.

Plan: Basic (up to 2 properties), Pro and Premium

  • Set up the direct booking-site connection. Calendar-only iCal links refresh twice an hour.
With conditions

Send open and blocked dates to linked booking sites.

Plan: Essentials / Premier

  • Ask which details sync and how often.
Reservation sync

Import bookings and changes from booking sites, or keep them in sync. Check which sites are supported.

With conditions

Import bookings and update open dates.

Details: Ask for a quote and check what is included.

  • Link each listing correctly and set up both directions. The details imported depend on the connection.
With conditions

Import bookings, changes and cancellations from linked sites.

Plan: Basic (up to 2 properties), Pro and Premium

  • Past-booking imports vary by site. iCal links show booked dates only.
With conditions

Manage bookings from linked sites.

Plan: Essentials / Premier

  • Ask which details sync and how often.
Channel message sync

Send and receive guest messages through booking-site connections. Check which sites are supported.

With conditions

Sync guest messages from supported booking sites.

Details: Ask for a quote and check what is included.

  • Supported messages depend on the site and connection contract.
With conditions

One inbox for Airbnb, Booking.com, Vrbo and direct bookings

Plan: Basic (up to 2 properties), Pro and Premium

  • Vrbo needs Pro or Premium. Some booking sites require you to start the chat.
With conditions

Airbnb and Expedia messages in the unified inbox

Details: Text & Guest Messaging service

  • The service lists Airbnb, Expedia and ResNexus. We could not confirm the same messaging support for Vrbo or Booking.com.
Sync limitations

Known delays, fields that do not sync and limits on connections. These details alone do not show how reliable the service is.

With conditions

Updates and supported details depend on the connection.

Details: Ask for a quote and check what is included.

  • iCal updates at intervals and only covers open dates. Built-in API links can do more. Sending listing content may need its own booking site contract.
With conditions

Outside calendars refresh twice an hour and do not include booking details.

Plan: Basic (up to 2 properties), Pro and Premium

  • An accepted update request does not prove the booking site has applied it.
With conditions

Check which details each booking-site connection shares.

Plan: Essentials / Premier

  • ResNexus says updates happen in real time but does not promise a fixed speed. The full list of shared fields and error fixes is not confirmed. Messages work with fewer sites.
03 / Reservations & calendars
Multi calendar

A calendar view showing multiple listings and bookings together.

With conditions

See bookings, prices and tasks in one calendar.

Details: Ask for a quote and check what is included.

  • Filter properties and change bookings or date rules. Supported fields vary by booking site.
Available

See listings in one calendar. Link related properties and rooms.

Plan: Basic (up to 2 properties), Pro and Premium

Available

See bookings in a calendar or grid.

Plan: Essentials / Premier

  • ResNexus advertises drag-and-drop booking and price changes.
Manual bookings

Enter bookings by hand as well as importing them from booking sites.

With conditions

Create bookings from the calendar.

Details: Ask for a quote and check what is included.

  • Check how payments and booking-site updates work. Not all sites support the same actions.
Available

Add manual bookings to the calendar.

Plan: Basic (up to 2 properties), Pro and Premium

With conditions

Manage phone and direct bookings.

Plan: Essentials / Premier

  • Phone bookings can sit alongside direct online and booking-site reservations.
Booking changes

Edit booking fields and check whether changes reach linked booking sites.

With conditions

Change bookings in the calendar.

Details: Ask for a quote and check what is included.

  • The booking site and booking status may limit changes. Check the saved booking and dates on linked sites.
Available

Move existing bookings between properties

Plan: Basic (up to 2 properties), Pro and Premium

With conditions

Drag and drop bookings to change them.

Plan: Essentials / Premier

  • Check which fields can change and each booking site’s rules.
Booking cancellation

Cancel bookings, with each booking site’s rules and refund limits.

With conditions

Cancel supported bookings in Hostaway.

Website
Cancel Direct, Booking Engine, Airbnb and Vrbo bookings. You need permission to cancel.
Phone app
Supports Direct, Booking Engine and Vrbo bookings.
Other steps
Cancel Booking.com and iCal bookings at the source. Older Vrbo bookings from before the connection may need to be canceled on Vrbo. Set a message rule to tell guests when you cancel.

Details: Ask for a quote and check what is included.

With conditions

Import cancellations from booking sites, or cancel direct bookings.

Plan: Basic (up to 2 properties), Pro and Premium

  • Canceling a direct booking does not send an automatic refund.
With conditions

Approved booking-site partners can cancel their own API bookings.

Access: Approved Availability Exchange booking-site partners

  • We do not know who can cancel in the website. Check the rules for each booking site too.
Calendar blocking

Block dates without making a paid guest booking.

With conditions

Block or change many dates at once.

Details: Ask for a quote and check what is included.

  • Rules for selected dates override defaults. Sharing changes with booking sites depends on the connection.
Available

Open or block dates in the shared calendar.

Plan: Basic (up to 2 properties), Pro and Premium

With conditions

Block selected dates on booking sites.

Plan: Essentials / Premier

  • Check whether this also blocks direct bookings.
Booking import

Move or import existing bookings. Check which sources and file formats are supported.

With conditions

Import bookings from a CSV file.

Details: Ask for a quote and check what is included.

  • Support must turn this on, and you need admin access. Import up to 500 bookings at a time. They become direct bookings. Duplicate booking-site records can cause double bookings. Other automatic tasks may still run.
With conditions

Import bookings from linked sites. Past-booking limits vary.

Plan: Basic (up to 2 properties), Pro and Premium

  • Airbnb: up to 3 months, with a limit of 5,000 entries. Booking.com: future check-ins only. Several other sites do not import past bookings.
  • Recreate manual bookings and blocked dates before connecting a booking site.
With conditions

Older guides describe a booking import during migration.

Details: Check whether your subscription includes this.

  • Check supported software, file formats, past-booking coverage and fees before moving.
Guest records

Save and view guest or contact history. This does not confirm a full customer-management system.

With conditions

Guest Book and online check-in guest data

Details: Ask for a quote and check what is included.

  • The main guest is recorded when the booking is made. Other adult guests appear after the form is sent in. Native ID collection does not prove documents are genuine.
Available

View guest records and booking details. Filter by booking site.

Details: Check which plan includes this.

With conditions

Manage guest records.

Plan: Essentials / Premier

  • Check which fields you can save and export.
Booking export

Export booking records. Check which file formats are supported.

With conditions

Download bookings as a CSV file.

Details: Ask for a quote and check what is included.

  • Choose visible or all reservation fields. Guest-data export relies on the Online Check-In Form being enabled. This is not a full-system backup.

You can export statistics and transactions. We could not confirm a full booking-record export or its file format.

We could not confirm a full booking CSV export, its fields or date limits.

04 / Rates & booking rules
Seasonal rates

Set prices for dates or seasons in your rental software.

With conditions

Change prices for a range of dates.

Details: Ask for a quote and check what is included.

  • Only open dates change. Booked dates are skipped.
Available

Set prices for several dates, properties and booking sites at once.

Plan: Basic (up to 2 properties), Pro and Premium

With conditions

Set different prices for selected dates.

Plan: Essentials / Premier

  • Automatic prices can account for busy dates and quieter periods.
Minimum stays

Set minimum stays. Check limits for each date and booking site.

With conditions

Set minimum and maximum stays by date.

Details: Ask for a quote and check what is included.

  • Default listing settings apply to future dates as they open. For dates already open to bookings, update the calendar. Rules for specific dates take priority.
Available

Set minimum stays and how far ahead guests can book.

Plan: Basic (up to 2 properties), Pro and Premium

With conditions

Set minimum stays that can expire.

Plan: Essentials / Premier

  • Set rules for the property. How they reach booking sites varies.
Gap night rules

Adjust rules for unbooked nights between stays.

With conditions

Allow shorter stays to fill gaps between bookings.

Details: Ask for a quote and check what is included.

  • Set the smallest gap and how far ahead to look. Manual changes turn the rule off for those dates. A multi-unit group needs a gap in every unit.
Available

Adjust minimum-stay rules for gaps between bookings

Details: Check which plan includes this.

We could not confirm a rule that finds and fills gaps between bookings. Seasonal minimum stays are separate.

Length of stay discounts

Give discounts based on how long guests stay.

With conditions

Weekly and monthly discounts

Details: Ask for a quote and check what is included.

  • Support differs by booking site. Custom day counts for monthly discounts apply to Hostaway direct, website and Google Vacation Rentals bookings.
With conditions

Set Airbnb discounts for weekly, monthly or other stay lengths.

Details: Check which plan includes this.

  • Connect your Airbnb listing. The discounted nightly price must be at least USD10.
With conditions

Offer lower prices for longer stays.

Plan: Essentials / Premier

  • Choose a percent discount or an amount off each night. You can also set a fixed night or stay price. These sliding rates do not reach booking sites or Availability Exchange partners.
Last minute discounts

Give discounts based on how soon guests arrive.

With conditions

Add a last-minute discount by hand after booking.

Details: Ask for a quote and check what is included.

  • You add the listed custom discounts by hand after booking. Use them for Hostaway direct and website bookings. They do not apply on their own before booking on every travel site.
With conditions

Set Airbnb last-minute discounts. Hostex also has same-day price rules.

Details: Check which plan includes this.

  • Airbnb last-minute discounts cover arrivals in 0–28 days.

We could not confirm a discount based on days left before arrival. ResNexus says prices can change with how full properties are and when guests book.

Dynamic pricing

Built-in tools that set prices and connections to outside pricing tools are separate features.

With conditions

Built-in tools adjust nightly prices each day.

Details: Ask for a quote and check what is included.

  • Pay for each listing you turn on. Manual calendar prices stay in place. Limited market data can produce the same price across dates. Higher rental income is not independently confirmed.
With conditions

Use PriceLabs to adjust prices based on market demand.

Plan: Basic (up to 2 properties), Pro and Premium

  • You need a separate PriceLabs account. Hostex’s own price rules do not confirm market-based pricing.
With conditions

Adjust prices based on how full properties are and when guests book.

Plan: Essentials / Premier

  • Built-in rules change prices. Premier adds Rate Optimizer market comparisons. Outside pricing tools may cost extra.
Pricing connections

Connections to nightly-pricing tools and what they require.

With conditions

PriceLabs rate connection

Details: Ask for a quote and check what is included.

  • Use a separate PriceLabs account. Connect it with the access details from Hostaway’s marketplace. Prices are sent every 24 hours. PriceLabs does not open or block dates. Check its plan and fees.
With conditions

Use PriceLabs prices and minimum stays.

Plan: Basic (up to 2 properties), Pro and Premium

  • PriceLabs fees and access rules apply.
With conditions

Connect to PriceLabs or RoomPriceGenie.

Details: External pricing connections

  • You may need a separate account, setup and service fees. Ask ResNexus to include connection fees in your quote.
05 / Guest messaging & AI
Unified inbox

See guest message threads from supported booking sites in one view.

With conditions

Read booking-site, email, text and WhatsApp messages together.

Details: Ask for a quote and check what is included.

  • Setup and tools vary by channel. Ask which messages your account supports and what they cost.
Available

Read booking-site and direct-booking messages in one inbox.

Plan: Basic (up to 2 properties), Pro and Premium

With conditions

Read Airbnb, Expedia and ResNexus messages in one inbox.

Details: Text & Guest Messaging service

  • This is sold as a separate messaging service. Check included sites and plan fees.
Scheduled messages

Schedule messages before or after booking dates and times.

With conditions

Schedule messages around booking events.

Details: Ask for a quote and check what is included.

  • Timing can be offset by up to 60 days. Booking.com messages stop seven days after check-out or cancellation. Booking-site email aliases may expire.
With conditions

Schedule messages around check-in and check-out.

Plan: Basic (up to 2 properties), Pro and Premium

  • Messages use the property’s time zone. Booking-site message rules still apply.
With conditions

Send welcome emails before arrival.

Plan: Essentials / Premier

  • Essentials includes one welcome email. Premier adds more email marketing. We could not confirm custom timed sequences on every booking site.
Event triggers

Send messages when listed booking events happen.

With conditions

Send messages for booking, stay, payment or door-code events.

Details: Ask for a quote and check what is included.

  • Payment Success works for charges managed through Hostaway. For payments taken by booking sites, use payment-status rules.
Available

Messages triggered by bookings, changes and cancellations

Plan: Basic (up to 2 properties), Pro and Premium

With conditions

Send a confirmation email when a booking is completed.

Plan: Essentials / Premier

  • We could not confirm a tool to make custom rules for every booking event.
Conditional messages

Rules that send or skip messages based on booking details.

With conditions

Use booking details, open dates or payment rules to choose messages.

Details: Ask for a quote and check what is included.

  • Rules usually must match when an event starts a task. Reservation and Always settings can check again. Extra rules cannot be changed once created.
Available

Set rules that send messages based on booking details.

Details: Check which plan includes this.

  • We could not confirm the full list of rule options or which plan includes them.

We do not know if booking, site or guest details can trigger messages. Saved emails and targeted marketing are different tools.

Message templates

Reuse message templates and fill them with supported guest or booking details.

With conditions

Reuse messages with guest and stay details.

Details: Ask for a quote and check what is included.

  • Write your saved messages and set their format for each channel.
Available

Save answers and message templates that fill in booking details.

Plan: Basic (up to 2 properties), Pro and Premium

With conditions

Edit confirmation email templates or design your own emails.

Plan: Essentials / Premier

  • We could not confirm shared templates for every booking site and text-message channel.
AI suggested replies

AI writes a draft. A person checks or sends it.

With conditions

AI drafts replies using property and booking details.

Details: Ask for a quote and check what is included.

  • Turn on AI Replies and add the facts it should use. Missing facts may stop it from writing a draft. Ask what it costs for your account.
With conditions

HostGPT writes drafts for you to review.

Plan: Basic (up to 2 properties), Pro and Premium

  • Includes 10 replies per property each month, with at least 50 per account. The paid add-on allows 100 per property each month.
  • The trial includes 50 replies in total.
  • When you reach the limit, HostGPT stops until your next billing period or an upgrade.

We do not know if staff can review AI drafts inside ResNexus. Asksuite can send replies itself or let a person take over. Those are different features.

AI automatic replies

AI sends guest replies without a person approving each one. Check the limits.

With conditions

AI can send replies that match your rules.

Details: Ask for a quote and check what is included.

  • Choose Auto-reply for each rule you want. It sends without waiting for approval. Set up and test the saved knowledge first.
With conditions

HostGPT can send replies for you.

Plan: Basic (up to 2 properties), Pro and Premium

  • Includes 10 replies per property each month, with at least 50 per account. The paid add-on allows 100 per property each month.
  • The trial includes 50 replies in total.
  • When you reach the limit, HostGPT stops until your next billing period or an upgrade.
With conditions

Connect Asksuite to answer guest questions automatically.

Details: Asksuite connection

  • Asksuite handles guest questions, availability and quotes. It has separate setup and terms. We could not confirm built-in AI replies on every booking site.
Approval before AI sends

Controls for a person to check an AI reply before it is sent.

With conditions

Review drafts or let AI send replies.

Draft replies
Review, edit or replace the draft before sending.
Automatic replies
Auto-reply sends without waiting for your approval.

Details: Ask for a quote and check what is included.

With conditions

Choose draft-only mode to review replies before sending.

Plan: Basic (up to 2 properties), Pro and Premium

  • Includes 10 replies per property each month, with at least 50 per account. The paid add-on allows 100 per property each month.
  • The trial includes 50 replies in total.
  • When you reach the limit, HostGPT stops until your next billing period or an upgrade.

A person can take over an Asksuite chat. We could not confirm a setting that requires approval before every AI reply.

Translations

Check automatic message translation. Templates written in several languages are a different feature.

With conditions

Translate incoming messages with one click.

Details: Ask for a quote and check what is included.

  • Hostaway lists inbox translation across channels. We could not confirm all supported languages or usage limits.
Available

Automatic guest message translation

Plan: Pro and Premium

Asksuite can chat in more than one language. We do not know if it can translate old messages in the ResNexus inbox.

SMS messages

Text guests by SMS. Check supported countries, phone numbers and fees.

With conditions

Send and receive texts in the inbox.

Details: Ask for a quote and check what is included.

  • Ask about activation, supported countries and message fees.
With conditions

Text guests to collect booking charges.

Details: Check which plan includes this.

  • The price per text depends on the destination country. We could not confirm a general two-way guest text inbox.
With conditions

Send text and picture messages.

Details: Text & Guest Messaging service

  • Advertised prices are Unlimited at $99/month, or Pay as you go at $79/month plus $0.02 per SMS and $0.04 per MMS. Check the currency, usage rules and account limits.
Email messages

Email guests. Check sender and booking-site limits.

With conditions

Email in the inbox and automations

Details: Ask for a quote and check what is included.

  • Booking-site email aliases may stop working after a set time. This can limit later contact with guests.
Available

Forward messages to guests by email

Plan: Basic (up to 2 properties), Pro and Premium

With conditions

Confirmation, welcome and thank-you emails

Plan: Essentials / Premier

  • Essentials includes one welcome email and one thank-you email. Premier adds more marketing tools.
06 / Direct bookings & payments
Website builder

Vendor-provided tools to create and host a direct-booking website.

With conditions

Build a booking website. Pro is an extra option.

Details: Ask for a quote and check what is included.

  • The basic website is included. Pro lists $49 per month. Direct-booking fee descriptions conflict, so ask which fees apply.
Available

Build a booking website with templates, taxes, rate plans and search settings.

Plan: Basic (up to 2 properties), Pro and Premium

With conditions

Pay ResNexus to build a template or custom website.

Details: Website service

  • Website setup and hosting cost extra. They are not part of the main plan. Template sites have a one-time setup fee.
Booking widget

Add a booking engine to a website hosted elsewhere.

With conditions

Add a booking calendar to your website.

Details: Ask for a quote and check what is included.

  • You need a published Hostaway booking website. Each page allows one calendar widget. You cannot embed the booking website itself in an iframe.
Available

Put a booking form or calendar on your existing website.

Plan: Pro and Premium

We could not confirm a supported booking form for a website you host elsewhere. Managed ResNexus websites link to its booking tool.

Custom domain

Use your own domain for the provider’s direct-booking website.

With conditions

Use your own web address.

Details: Ask for a quote and check what is included.

  • Change DNS records with your web-address provider. The address costs extra. Setup for the standard website can take up to 48 hours.
Available

Use your own web address for your booking site.

Plan: Pro and Premium

We do not know if you can use your own web address. Check who buys it and what it costs to keep.

Payment processors

Payment services, with country and plan requirements.

With conditions

Connect Stripe, Braintree or Authorize.net.

Details: Ask for a quote and check what is included.

  • Each service needs its own account and charges fees. Deposit holds and renewal options differ.
With conditions

Take direct-booking payments with Stripe or PayPal.

Plan: Basic (up to 2 properties), Pro and Premium

  • You need a payment-provider account and must pay its fees. You can also accept booking requests manually.
With conditions

Use ResNexus payments or connections to PayPal and USAePay.

Details: Payment processing / external connections

  • Check provider eligibility, account setup and payment fees.
Payment schedules

Schedule booking payments or installments. Check which booking types are supported.

With conditions

Split payments into stages and charge the balance later.

Details: Ask for a quote and check what is included.

  • Exclude sites that collect the guest’s payment themselves. The balance adjusts after price changes or charges you make by hand.
With conditions

Set one-time, weekly, monthly or custom repeating booking charges.

Details: Check which plan includes this.

  • Each recurring charge has a due date. Collection uses payment links or recorded payments. Automatic card charging is not confirmed.
With conditions

Older training describes scheduled payments toward the balance.

Details: Check whether your subscription includes this.

  • The guides date from 2022 and 2023. Check current plan access, payment timing and retries after a failed payment.
Security deposits

Collect or hold refundable deposits. Damage insurance and protection are separate features.

With conditions

Set up card deposit holds automatically or by hand.

Payment services
Stripe holds last 7 days; Authorize.net holds last 30 days. Braintree is not supported.
Renewals
Only Stripe renews holds automatically. This is off for stays of 7 days or less. Renewal can happen no later than 2 days after check-out.
Reports
The listed money reports and guest receipts leave out holds that were charged.

Details: Ask for a quote and check what is included.

With conditions

Hold a deposit through Stripe. Release it yourself or automatically.

Plan: Basic (up to 2 properties), Pro and Premium

  • Set up Stripe for deposits. Its payment hold lasts 7 days.
  • The refund time setting applies to all deposits. For long stays, check Stripe’s rules or collect a deposit offline.
  • Turn on Use for deposit for the connected Stripe account. Adding the account alone is not enough.

We do not know if it can hold and return a damage deposit. Taking part of the booking payment first is a different feature.

Refunds

Issue refunds through supported payment steps. Check whether fees are refunded too.

With conditions

Partial or full Stripe refunds per charge

Details: Ask for a quote and check what is included.

  • This applies when you manage payment, not when Airbnb collects it. You cannot make Braintree/Authorize.net refunds in this dashboard. Refunds do not update Total Paid.
With conditions

Refund some or all of an online direct-booking payment.

Details: Check which plan includes this.

  • Only for upcoming or current stays paid online. You cannot refund more than you collected.
  • Canceling a booking does not send a refund automatically.

We could not confirm built-in refund controls, partial refunds or which payment services support refunds.

Rental agreements

Create, send or sign guest agreements. Check whether electronic signatures are supported.

With conditions

Let guests sign rental agreements online.

Details: Ask for a quote and check what is included.

  • Set up the agreement and guest steps. Whether it is legally binding is not confirmed.

We could not confirm built-in tools to create, sign or collect rental agreements.

With conditions

Use built-in contracts.

Plan: Premier

  • Check the signing tools, templates and contract process.
Guest verification

Checks of guest identity or bookings. These do not guarantee you meet legal rules.

With conditions

Connect Autohost to screen guests and check IDs.

Details: Ask for a quote and check what is included.

  • You need a separate Autohost account, API link and message rules. A manager must review flagged cases. ID on a check-in form does not prove the ID is real.
With conditions

Collect guest IDs through the portal or connect an outside screening service.

Details: Check which plan includes this.

  • Outside screening services may charge extra. Collecting an ID does not prove a guest’s identity has been checked.

We could not confirm ID checks, face checks or background screening. Guest records and portal access do not confirm them.

Direct booking fees

Fees for direct bookings. Check payment-processing fees and paid protection too.

With conditions

US Stripe website fees need checking.

Listed rate
Help lists 1.8% of the base price and fees, excluding tax. The host or guest can pay it.
Conflicting fees
Help says this is not added to 0.5%, but the Pro page lists both fees. Ask which terms apply. Do not add the two rates together.

Details: Ask for a quote and check what is included.

With conditions

Hostex says it charges no commission on direct bookings.

Plan: Basic (up to 2 properties), Pro and Premium

  • Payment-provider and other outside-service fees still apply.
With conditions

No ResNexus commission on phone or direct online bookings.

Plan: Essentials / Premier

  • The booking tool is included. Payment fees and optional services can cost extra.
07 / Cleaning & operations
Automatic tasks

Creates tasks automatically from bookings or events linked to a booking.

With conditions

Create tasks yourself or from booking events.

Details: Ask for a quote and check what is included.

  • Apply an auto-task to one channel or all channels. Use Create tasks to apply it to existing bookings. Changing task times by hand stops later booking-time updates.
Available

Create cleaning and repair tasks when booking events happen.

Plan: Pro and Premium

We do not know if bookings can create tasks on their own. Assigning cleaners and showing room status are different tools.

Cleaner access

Give cleaners access to tasks or calendars without extra management tools they do not need.

With conditions

Choose what cleaners can see.

Details: Ask for a quote and check what is included.

  • Set their listing and tool permissions. Admins can see all listings and tools.
Available

Invite cleaners to use the app for their assigned tasks.

Plan: Basic (up to 2 properties), Pro and Premium

With conditions

Give cleaners access without booking or money details.

Details: Premier / Housekeeping Pro

  • Housekeeping Pro shows unit readiness. Check the role settings.
Task checklists

Reuse task lists and mark jobs done.

With conditions

Save and reuse task checklists.

Details: Ask for a quote and check what is included.

  • Check off each item. You cannot change the order while making the list or after saving it.
Available

Give cleaners a checklist to mark as done.

Plan: Basic (up to 2 properties), Pro and Premium

With conditions

Edit cleaning checklists.

Details: Check whether your subscription includes this.

  • Premier includes Housekeeping Pro. Check which plan includes the checklist steps.
Photo requirements

Ask for or require photos of finished work.

Tasks can include images. We do not know if photos can be requested or required before a task is marked done.

With conditions

Cleaners can send photos or written updates when finishing tasks.

Plan: Basic (up to 2 properties), Pro and Premium

  • We could not confirm a setting that requires a photo before a task can be finished.

We could not confirm required photos in the built-in cleaning tools. Snapfix photo work orders are a separate feature.

Task notifications

Send notices when tasks are assigned, changed or completed.

With conditions

Task reminders, assignee updates and late-task alerts

Details: Ask for a quote and check what is included.

  • Reminders run at 8 am on the task day, in the listing’s time zone. Same-day bookings have a separate rule. Chosen supervisors get alerts when tasks start or end more than 30 minutes late.
With conditions

Send alerts by app or email. Text alerts depend on the plan.

Plan: Basic (up to 2 properties), Pro and Premium

  • Basic and Pro charge extra for task texts. Premium includes them. Guest texts have separate prices.
With conditions

Receive mobile task alerts through Snapfix.

Details: Snapfix connection

  • These are for outside repair workflows. Built-in cleaning alerts are not confirmed.
Maintenance tasks

Record maintenance jobs or assign them to someone. General reminders are a separate feature.

With conditions

Recurring maintenance tasks

Details: Ask for a quote and check what is included.

  • Contact support to activate recurring tasks. Tasks are created up to one month ahead. Tasks edited by hand may stop receiving later changes.
Available

Create, assign and track repair tasks.

Details: Check which plan includes this.

  • All plans include task management. Automatic cleaning is on Pro and Premium. Check which plan covers automatic repair tasks.
With conditions

Use Snapfix to manage repair work orders.

Details: Snapfix connection

  • You need a separate Snapfix service and setup. This does not confirm built-in ResNexus repair tickets.
Cleaning connections

Connections to outside cleaning services, with their setup requirements.

With conditions

Connect Turno to schedule cleaners.

Details: Ask for a quote and check what is included.

  • You need a separate Turno account and must link properties. Its fees and terms apply. Cleaning jobs appear in Turno, not Hostaway.
With conditions

Connect to Turno and choose which properties to share.

Details: Check which plan includes this.

  • You need a Turno account. Check which Hostex plan includes the connection.
With conditions

Use Snapfix for cleaning and repair work orders.

Details: Snapfix connection

  • You need a Snapfix account and setup. It offers photo work orders for outside teams. We could not confirm automatic cleaning updates from bookings.
08 / Check-in & smart access
Checkin instructions

Send check-in details to guests at supported stages of a booking.

With conditions

Show arrival details after guests meet your conditions.

Details: Ask for a quote and check what is included.

  • Showing the door code, Wi-Fi details or address can depend on conditions. These can include payment, an agreement, preauthorization, a completed form or time. If no conditions are set, the details stay visible.
With conditions

Send check-in guides and door codes for each booking.

Plan: Pro and Premium

  • Some booking sites require you to start the chat. Booking.com may block guide links.
  • If you require a deposit, guests must pay it to see the address, door code and other check-in details.
With conditions

Write welcome emails with arrival details.

Plan: Essentials / Premier

  • Essentials includes one welcome email. Check extra email sequences and text-message fees.
Guest portal

A booking page or portal for guests. Check what guests can do there.

With conditions

Reservation portal with stay details and payments

Details: Ask for a quote and check what is included.

  • It can show instructions, balances, extras and receipts. After checkout, you cannot add or update a card. Payment links are a separate option.
With conditions

Guests use a phone web page for arrival details, ID checks and deposits.

Plan: Pro and Premium

  • If a security deposit is set, guests must pay before seeing the address or door code. Other check-in details are also hidden until payment.
With conditions

Guests can use a web portal for stay details and payments.

Check plan: Plan access is unclear. Confirm before buying.

  • A link or QR code opens check-in, checkout, payments, extras and staff messages. One price page puts contactless check-in on Premier; the comparison table lists both plans.
Lock connections

Supported smart-lock platforms connect directly or through another service.

With conditions

Connect supported smart locks

Details: Ask for a quote and check what is included.

  • You need compatible devices, the provider’s permission and accepted payment terms. Do not use Smart Locks and RemoteLock for the same lock at the same time.
With conditions

Basic connects to TTlock. Pro and Premium support more lock brands.

Plan: Basic (up to 2 properties), Pro and Premium

  • You need a supported lock and account. Check your exact model.
With conditions

Use ResNexus locks, RemoteLock or other access partners.

Details: Door lock service / external connection

  • You need supported hardware and an active service. Provider fees apply. Features vary by lock model.
Automatic lock codes

Creates lock codes automatically for each booking. Check the required hardware and services.

With conditions

Create door codes for bookings automatically.

Details: Ask for a quote and check what is included.

  • Device limits apply. A booking with several units needs codes added by hand. Save and sync does not create deleted booking codes again on its own.
With conditions

Make a unique booking code 3 days before check-in.

Plan: Basic (up to 2 properties), Pro and Premium

  • Basic supports TTlock. Pro and Premium support other compatible connections.
With conditions

ResNexus Wi-Fi locks use a guest code based on the phone number.

Details: ResNexus Wi-Fi Door Locks

  • ResNexus says the code uses the last four phone digits. You need supported hardware and booking data. Other lock providers may work differently.
Code scheduling

Set codes to work only during the stated check-in and checkout times.

With conditions

Make door codes work around check-in and check-out.

Details: Ask for a quote and check what is included.

  • Early setup and activation depend on the lock. Booking changes update access times. Canceling a booking ends access.
With conditions

Door codes work from check-in until check-out.

Plan: Basic (up to 2 properties), Pro and Premium

  • Connect a supported lock. Basic supports TTlock only.
With conditions

Limit door-code access to the stay dates.

Details: ResNexus Wi-Fi Door Locks

  • This describes ResNexus Wi-Fi locks. Check arrival and departure times and the needed hardware.
Code delivery

Send booking access codes to guests through supported channels.

With conditions

Add door codes to automatic guest messages.

Details: Ask for a quote and check what is included.

  • A default listing code is used only when a reservation has no door code. Lock-side edits do not sync back to Hostaway.
With conditions

Send codes in automatic messages or check-in guides.

Plan: Basic (up to 2 properties), Pro and Premium

  • You need a connected, supported lock. Basic includes automatic messages. Check-in guides need Pro or Premium.
With conditions

Send a ResNexus Wi-Fi lock code in the booking-confirmation email.

Details: ResNexus Wi-Fi Door Locks

  • ResNexus says the code uses the guest’s last four phone digits. You need the supported lock service and correct guest details. Other lock connections may differ.
Access extra costs

Smart-access software or connections may cost extra. Hardware is a separate cost.

With conditions

Pay for each linked smart device.

Details: Ask for a quote and check what is included.

  • Monthly prices depend on the number of devices. We could not confirm the currency, so ask for a quote. Nuki also needs a device plan and keypad.
With conditions

Hostex says it adds no fee for smart-device connections.

Plan: Basic (up to 2 properties), Pro and Premium

  • Buy the hardware and pay any lock-account or outside-service fees. Basic supports TTlock only.
With conditions

The advertised lock plan costs $6 per lock each month.

Details: Door lock service

  • Buy supported hardware separately. Check installation fees and the full account cost.
09 / Reports & accounting
Booking reports

Reports about bookings. Check which measures they include.

With conditions

Filter booking reports and download CSV files.

Details: Ask for a quote and check what is included.

  • Choose visible or all reservation fields. Guest-data export relies on the Online Check-In Form being enabled. This is not a full-system backup.
Available

See booking income and costs by property or booking site.

Plan: Basic (up to 2 properties), Pro and Premium

With conditions

View booking and booking-site reports.

Plan: Essentials / Premier

  • Check which report fields can be exported.
Occupancy reports

See how often your rentals are booked. Filter by date or property.

With conditions

See booked nights, check-ins and how often properties are booked.

Details: Ask for a quote and check what is included.

  • Reports by date can include blocked dates. Multi-unit bookings count dates for each booking, not dates multiplied by the number of units.
Available

See booked nights, average nightly prices and income per available night.

Plan: Basic (up to 2 properties), Pro and Premium

  • Filter by property, booking site and date range.
With conditions

See booked nights and seasonal reports.

Plan: Essentials / Premier

  • Calculations, filters and account settings can affect the results.
Revenue reports

Revenue reports and the measures they include. These are separate from financial accounting.

With conditions

See income figures in occupancy reports.

Details: Ask for a quote and check what is included.

  • The figures depend on your chosen formula. They are not always net profit.
With conditions

See income and costs, with monthly reports on Pro and Premium.

Plan: Pro and Premium

  • Monthly reports exclude the current month. Stays across months are split by night. Regenerate reports yourself after changes.
With conditions

See income and commission reports.

Plan: Essentials / Premier

  • Totals depend on prices, payments and accounting settings. These do not confirm net-profit accounting.
Owner statements

Statements for property owners. Check which income and expenses they include.

With conditions

Create owner statements with income, costs and payouts.

Details: Ask for a quote and check what is included.

  • Totals depend on your formulas. Statements do not replace accounting invoices.
Available

Make monthly PDF owner reports with your fee and category settings.

Plan: Pro and Premium

With conditions

Make rental-owner statements.

Plan: Premier

  • Check how much you can change the statements and whether owner payments are supported.
Expense tracking

Record property or booking expenses in the software.

With conditions

Expenses, extras and recurring entries

Details: Ask for a quote and check what is included.

  • Enter costs as negative amounts and extras as positive amounts. Refresh owner statements after changes. Changing a finished task does not change its saved cost.
Available

Record income and costs and link them to bookings.

Plan: Basic (up to 2 properties), Pro and Premium

We could not confirm built-in expense entry or tools to charge costs to owners. Reports and QuickBooks exports are separate features.

Accounting connections

Which accounting tools connect and what they can share.

With conditions

Connect QuickBooks Online.

Details: Ask for a quote and check what is included.

  • You need a separate QuickBooks plan. Ask about connection fees and which accounting tasks are supported.
With conditions

Send bookings and transactions to Clearing.

Plan: Basic (up to 2 properties), Pro and Premium

  • You need a separate Clearing account. Its fees may apply.
With conditions

Export data to QuickBooks or connect QuickBooks Online.

Plan: Essentials / Premier

  • Both plans include QuickBooks exports. Check the connection service, setup and extra fees.
Report exports

Download reports in the listed file types.

With conditions

Download occupancy and cost reports as CSV files.

Details: Ask for a quote and check what is included.

  • We do not know if every report can be saved as a PDF.
With conditions

Download statistics as spreadsheets and transactions or monthly reports as CSV files.

Plan: Basic (up to 2 properties), Pro and Premium

  • Monthly reports need Pro or Premium. File formats vary by report.
With conditions

Export accounting data to QuickBooks.

Plan: Essentials / Premier

  • We could not confirm CSV or PDF downloads for every report.
10 / Team & owner access
Team users

Extra staff accounts, with any user or plan limits.

With conditions

Add users and user groups.

Details: Ask for a quote and check what is included.

  • The main account owner controls account-wide alert settings. Admins can manage their own alerts.
With conditions

Create team accounts and assign roles.

Plan: Basic (up to 2 properties), Pro and Premium

  • Basic allows up to 2 team roles. We could not confirm a limit for Pro or Premium.
With conditions

Create separate user accounts.

Details: Check whether your subscription includes this.

  • Check the number of users, roles and extra-user fees.
User permissions

Choose what each person can see and do.

With conditions

Choose which tools, contacts and money details each user can see.

Details: Ask for a quote and check what is included.

  • Admins can see all listings. Anyone who can view the inbox can also send messages. Remove inbox access to stop sending.
With conditions

Choose who can use pricing, calendars and messages.

Plan: Basic (up to 2 properties), Pro and Premium

  • Basic limited to 2 team roles.
With conditions

Keep cleaners from seeing booking or money details.

Details: Premier / Housekeeping Pro

  • Housekeeping Pro limits cleaner access. We could not confirm every role’s permissions or whether all roles can be changed.
Choose which properties each person can access

Choose which properties a person can access.

With conditions

Choose which listings each user can see.

Details: Ask for a quote and check what is included.

  • Admins can see all listings. Owners of one unit in a multi-unit group can see the group’s calendars and bookings.
With conditions

Choose which properties and rooms each team member can access.

Plan: Basic (up to 2 properties), Pro and Premium

  • Basic limited to 2 team roles.
With conditions

Choose which properties each user can access.

Details: Check whether your subscription includes this.

  • Check account setup and which current plan includes it.
Owner portal

Let owners view property, booking or financial details.

With conditions

Owner access to selected property information

Details: Ask for a quote and check what is included.

  • An owner assigned to a child unit can see the whole multi-unit group. Use standalone or cross-linked listings if you need separate access.
Available

Give owners accounts that show only their own listings.

Details: Check which plan includes this.

  • Owner reports and owner logins may have different plan rules. Check which plan includes logins.

Premier includes owner statements. We do not know if owners get their own login or see only their own properties.

Mobile app

A mobile app. A website that fits a phone screen does not confirm an app.

With conditions

See tasks and update their status on your phone.

Details: Ask for a quote and check what is included.

  • We do not know if all desktop tools work in the app.
Available

Use the iPhone or Android app for calendars, bookings, messages and tasks.

Plan: Basic (up to 2 properties), Pro and Premium

With conditions

Use the iPhone or Android app.

Details: Check whether your subscription includes this.

  • Check which plan includes it and which desktop features it supports.
11 / Integrations & data access
Public API

An API for outside developers. API connections to booking sites alone do not confirm developer access.

With conditions

Turn on API access in the dashboard.

Details: Ask for a quote and check what is included.

  • You need an account ID/API key and a partner choice. The generic Hostaway Public API choice supports tools outside the marketplace. At least one listing is required.
With conditions

Connect your own software to manage properties and bookings.

Plan: Pro and Premium

  • Your software needs permission to connect.
With conditions

Approved partners can connect software through Availability Exchange.

Access: Approved Availability Exchange partners only. Each property must approve access.

  • Partners need approval and certification before using live property data.
API access conditions

Who can use the developer API, including required plans, approval and access limits.

With conditions

Account credentials and at least one listing

Details: Ask for a quote and check what is included.

  • You must choose a partner. A generic public API option is available. Access tokens last at most 24 months. Renewal every 12 months is recommended. Fees and plan qualification need checking.
With conditions

Create a Hostex access token to connect software.

Plan: Pro and Premium

  • Use Pro or Premium with the right account permissions. Basic or an expired plan may return error 420.
  • Partner OAuth connections have a separate approval process.
With conditions

Partners need approval, certification and property permission.

Access: Approved Availability Exchange partners only. Each property must approve access.

  • The rules list 20+ shared clients and/or 1,000+ potential ResNexus clients. ResNexus must allow the partner’s IP address. This is not open self-service access.
Webhooks

Sends notices about events to linked systems.

With conditions

Selected reservation, inbound-message and task events

Details: Ask for a quote and check what is included.

  • The admin sets up at least one event. They can also filter by listing or channel. Owner-stay updates have limits. Fields that arrive later may need to be fetched through the API.
With conditions

Send booking, message, calendar and review alerts to connected software.

Plan: Pro and Premium

  • The price table lists webhooks on all plans, but the management API needs Pro or Premium. Confirm Basic access.
  • Alerts contain limited details. Fetch the full record through the API. Delayed alerts are not guaranteed to be replayed.

We could not confirm live alerts for price or date changes. ResNexus says these are still being built. Its guide says to check for updates repeatedly.

Zapier

A Zapier connection with stated events, actions or plan requirements.

With conditions

Start Zapier tasks from bookings, add notes or search.

Details: Ask for a quote and check what is included.

  • You need a paid Hostaway plan, main-owner access, API details and a Zapier account. Zapier fees may apply.

We could not confirm an official Hostex app or supported link in Zapier. API access alone does not confirm one.

We could not confirm a ResNexus app in Zapier.

Data export

Check which data you can take with you, beyond calendar feeds. Ask which file types you can download.

With conditions

Download bookings and guest data.

Details: Ask for a quote and check what is included.

  • Choose visible or all reservation fields. Guest-data export relies on the Online Check-In Form being enabled. This is not a full-system backup.
With conditions

Download statistics spreadsheets and income or cost reports as CSV files.

Plan: Basic (up to 2 properties), Pro and Premium

  • These reports do not confirm a full account export. Bulk API access needs Pro or Premium.
With conditions

Export guest lists and send financial data to QuickBooks.

Details: Check whether your subscription includes this.

  • Check full-account exports, attachments, file formats and how long data stays available after leaving.
12 / Setup & support
Onboarding

Setup help, including whether it is optional or costs extra.

With conditions

Guided setup with specialists

Details: Ask for a quote and check what is included.

  • Agree on setup work, data moving, fees and timing in your quote.
Available

Get guided setup help. Premium adds priority setup services.

Plan: Basic (up to 2 properties), Pro and Premium

With conditions

Get help setting up booking-site connections.

Plan: Essentials / Premier

  • Ask for a quote that covers the work, timing and any service fees.
Moving your data

Help or tools to import records from another system.

With conditions

CSV import for external bookings

Details: Ask for a quote and check what is included.

  • Use the template and fill in its required fields. One error stops the whole batch. Imported dates block availability. Check automation and payment settings before moving data.
With conditions

Move booking-site connections, with some details entered again by hand.

Details: Check which plan includes this.

  • Recreate manual bookings and blocked dates before connecting. Past-booking limits vary by booking site.
With conditions

Import guest details from another system.

Details: Check whether your subscription includes this.

  • Check supported software, past bookings and any fields that will not transfer.
Help center

Public guides and help pages. These alone do not show the quality of support.

Available

Search public help guides.

Details: All visitors

  • Guides cover setup and daily tasks. Check each guide’s date and account requirements.
Available

Public searchable help center and API reference

Plan: Basic (up to 2 properties), Pro and Premium

With conditions

Use help inside your account.

Plan: Essentials / Premier

  • Click the help button in the back office. Some learning guides are public; full account help needs access.
Email support

Email support, with any plan limits. Response time is unconfirmed.

With conditions

Email support for device setup help.

Details: Ask for a quote and check what is included.

  • We could not confirm a general email response time.
Available

Email support advertised on all plans

Plan: Basic (up to 2 properties), Pro and Premium

With conditions

Email support

Plan: Essentials / Premier

Chat support

Live or in-app support chat. Check whether help comes from a person, an AI bot or self-service pages.

We could not confirm live chat with a person. Support lists phone, a contact form and an AI agent.

Available

Live-chat support advertised on all plans

Plan: Basic (up to 2 properties), Pro and Premium

We could not confirm live support chat or its hours. ResNexus lists phone, email and in-app help.

Phone support

Phone support, with any plan or country limits.

With conditions

24/7 phone support advertised

Details: Ask for a quote and check what is included.

We could not confirm phone support. Hostex lists email and chat.

With conditions

Call support during its service hours.

Plan: Essentials / Premier

  • Normal hours are Mon–Fri 7am–5pm MT and Sat 7am–4pm MT. Limited help is also listed for early and late weekdays. An emergency line can call you back after hours.
13 / API features
API features are listed below. Each row shows its access rules. Live operation is not confirmed.
Documented API versions

Versions listed in the public API guides. This does not guarantee they work with your setup.

With conditions

REST API v1

Details: You need an account with API access. Ask for a quote.

With conditions

OpenAPI schema 3.0.0; Hostex API /v3 server

Plan: Pro and Premium

  • You need a Hostex access token to connect your software.

The API version number is not confirmed. GetReservation is due to end in 2027. The guide says to use GetReservationDetails instead.

API authentication

Security methods listed in the API guide. Approval to use the API and the right plan are separate requirements.

With conditions

OAuth 2.0 client credentials with bearer token

Details: Ask for a quote and check what is included.

  • You need the account ID and secret key. Tokens expire no later than 24 months after creation.
With conditions

Hostex-Access-Token API key in request header

Plan: Pro and Premium

  • You need a Hostex access token to connect your software.
With conditions

HTTP Basic authentication

Access: Approved Availability Exchange partners only. Each property must approve access.

  • Use the approved partner username and passkey from an allowed IP address.
Read property records

Read property records through the API.

With conditions

Read listings

Details: You need an account with API access. Ask for a quote.

With conditions

GET /properties retrieves property records

Plan: Pro and Premium

  • You need a Hostex access token to connect your software.
With conditions

Read approved businesses and their rooms or units.

Access: Approved Availability Exchange partners only. Each property must approve access.

  • GetBusinesses returns business and contact details. GetUnits returns unit details. Each property must agree to share them.
Read reservation records

An API tool reads booking records.

With conditions

Read bookings

Details: You need an account with API access. Ask for a quote.

  • Use includeResources=1 to include customFieldValues, reservationFees, reservationUnit and hostProxyEmail.
With conditions

Read bookings with filters.

Plan: Pro and Premium

  • You need a Hostex access token to connect your software.
  • By default, the search returns bookings with check_out within 180 days.
With conditions

Read bookings with GetReservationDetails.

Access: Approved Availability Exchange partners only. Each property must approve access.

  • Revenue Manager connections only. Filter by stay, booking or change dates and case-sensitive status. The end date means the last night, not checkout. Includes zero-value bookings and package discounts. Replaces GetReservation.
Create bookings

An API tool creates bookings. This does not confirm the same steps are available in the interface.

With conditions

Create bookings for supported channels.

Details: You need an account with API access. Ask for a quote.

  • Only channelId 2000, 2002 or 2020 is accepted. We do not know if the same actions are available in the app.
With conditions

Create direct bookings.

Plan: Pro and Premium

  • You need a Hostex access token to connect your software.
  • Creates direct bookings, not bookings on travel sites.
With conditions

Create bookings with AddReservation.

Access: Approved Availability Exchange partners only. Each property must approve access.

  • Booking-site partners only. Put units in groups, then choose one unit or group. Keep external_id to change or cancel the booking. Sending card details has extra requirements.
Update bookings

An API tool changes booking fields. Check which fields and booking sites it supports.

With conditions

Change booking fields or cancel bookings.

Details: Ask for a quote and check what is included.

  • You cannot change listingMapId. Cancellation uses a separate API action. We do not know if it can issue refunds.
With conditions

Change stay details.

Plan: Pro and Premium

  • You need a Hostex access token to connect your software.
  • Canceling a direct booking uses a separate API action.
With conditions

Change bookings made by your partner connection.

Access: Approved Availability Exchange partners only. Each property must approve access.

  • Booking-site partners can change only their own bookings. Overlapping dates or a longer stay need a quote object. Card-payment support is unclear; confirm it.
Read guest data

Read guest records through a separate API tool or as part of a booking response. Check which option is supported.

With conditions

Read guest contact details from bookings.

Details: Ask for a quote and check what is included.

  • Guest details are part of booking records. We could not confirm a separate guest directory.
With conditions

Read guest details from bookings.

Plan: Pro and Premium

  • You need a Hostex access token to connect your software.
  • We could not confirm an API action to read a separate guest database.

We do not know if it can read guest records on their own. GetReservationDetails gives stay dates and booking amounts. It has no guest contact fields or individual payment and refund records.

Update guest records

Updates guest records, not just contact fields on a booking.

We do not know if the API can update a guest record on its own. It can change contact fields on a booking.

We could not confirm updates to separate guest records. Booking contact fields can be changed.

  • You need a Hostex access token. Check that your account has access.

We do not know if it can change guest records on their own. ModifyReservation can change the contact fields on a booking.

Read guest messages

An API tool reads guest messages or conversation details.

With conditions

Read conversations and messages

Details: Ask for a quote and check what is included.

  • Results normally include sent messages. Use includeScheduledMessages for other statuses. Use limit and offset to move through result pages.
With conditions

GET /conversations and conversation details retrieve messages

Plan: Pro and Premium

  • You need a Hostex access token to connect your software.

We could not confirm a way to read messages through the API.

Send guest messages

An API tool adds or sends guest messages. Check access requirements separately.

With conditions

Send messages within an existing conversation

Details: Ask for a quote and check what is included.

  • Each account can make 30 requests per minute. Supported booking-site messages and email depend on the conversation.
With conditions

POST /conversations/{conversation_id} sends a message

Plan: Pro and Premium

  • You need a Hostex access token to connect your software.
  • Follow the booking site’s message rules. If a request times out, check that the message arrived before you send it again.
  • For each chat: 5 messages per 5 seconds, 10 per minute, 30 per 30 minutes, 60 per 2 hours and 120 per day. Account, token and tool limits also apply.

We could not confirm a way to send messages through the API.

Read nightly rates

Read rates through an API tool or nightly-price fields in a calendar response.

With conditions

Read price and stay limits from calendar days

Details: Ask for a quote and check what is included.

  • Calendar records include price, minimumStay and maximumStay. You need account access and must choose the property and dates.
With conditions

Read prices for selected dates.

Plan: Pro and Premium

  • You need a Hostex access token to connect your software.
  • start_date must be within one year and end_date within three years.
With conditions

Read daily prices and currency with GetCalendar.

Access: Approved Availability Exchange partners only. Each property must approve access.

  • The property must share access. The start and end dates both mean stay nights, not checkout.
Update nightly rates

Send nightly prices through the API. This is separate from working out which price to use.

With conditions

Change calendar prices and stay rules.

Details: Ask for a quote and check what is included.

  • Send date ranges or a batch of up to 200 date intervals.
With conditions

Send prices for selected dates to booking sites.

Plan: Pro and Premium

  • You need a Hostex access token to connect your software.
  • Changes may finish later. An API success response does not confirm the booking site has updated.
  • end_date must be within three years.
With conditions

Set prices for groups of units.

Access: Approved Availability Exchange partners only. Each property must approve access.

  • Only pricing partners can use this; booking-site partners cannot. It replaces selected prices. If extra-guest amounts are missing, the old value may stay or become zero. A failed request may still save some changes.
Read availability calendar

Read open dates or calendar nights through the API.

With conditions

Read listing calendars

Details: You need an account with API access. Ask for a quote.

  • Use includeResources=1 to include bookings. Otherwise the bookings list is empty.
With conditions

Read open and blocked dates for properties.

Plan: Pro and Premium

  • You need a Hostex access token to connect your software.
  • property_ids accepts up to 100 properties.
  • start_date must be within one year and end_date within three years.
With conditions

Read open dates and available unit counts.

Access: Approved Availability Exchange partners only. Each property must approve access.

  • GetCalendar counts open, booked and blocked dates. GetAvailability uses stay dates. GetQuote checks stay rules for booking-site partners only. Quotes and bookings need units set up in groups.
Read payment records

Reads actual payment records. Changing payment settings or making payment links is a separate feature.

With conditions

Read guest charges and payment records.

Details: Ask for a quote and check what is included.

  • Filter paymentProvider by Stripe, Braintree, Authorize.net or offline. We do not know if the API can create online charges.

We could not confirm access to payment-provider records. GET /transactions lists income and costs, including entries added by hand.

We do not know if it can read each payment. GetReservationDetails gives booking amounts and stays. It has no guest contact fields or individual payment and refund records.

Read refund records

An API tool reads refund records. This does not confirm that it can issue refunds.

We could not confirm a separate API action for reading refunds. Refund amounts in a cancellation policy do not prove money was returned.

We could not confirm access to refund records. The transaction ledger and in-app refunds do not confirm it.

We do not know if it can read refunds. GetReservationDetails gives booking amounts and stays. It has no guest contact fields or individual payment and refund records.

Read owner records

Read property-owner records through the API.

We do not know if the API can read separate owner records. It can read owner statements.

We could not confirm access to owner records through the API.

We could not confirm access to owner records through the API.

Custom data fields

API tools for custom fields or extra booking details. Check which types of data each tool supports.

With conditions

Read custom fields and their values on bookings.

Details: You need an account with API access. Ask for a quote.

  • Use includeResources=1 to include customFieldValues. We do not know if the app offers the same tools.
With conditions

Read or change custom fields on bookings.

Plan: Pro and Premium

  • You need a Hostex access token to connect your software.
  • You define the fields first. This covers booking and stay fields only.

You can add free-text booking notes. We could not confirm tools to create custom property or guest fields.

Manage webhook plans

API tools to list, create or remove webhook plans. A guide to receiving webhook updates alone does not confirm these controls.

With conditions

Add, read, change or remove event alerts.

Filters
New help says you can choose events; an older guide says you cannot. Check current filters.
Delivery
Reply within 20 seconds. Network errors, 5xx and 429 get up to three retries over about one hour. Other 4xx errors are final failures.

Details: Ask for a quote and check what is included.

With conditions

GET/POST /webhooks; PATCH/DELETE individual webhook

Plan: Pro and Premium

  • You need a Hostex access token to connect your software.
  • Retries and replay do not last forever. Fetch the current record again.

We do not know if the API can manage alerts. Alerts for prices and open dates are still planned.

Documented throttling response

The API lists error 429 for too many requests or another stated request limit. Exact numeric limits need separate confirmation.

With conditions

Request limits vary by API tool.

General limits
200 requests per 10 seconds, counted by account and IP. Messages allow 30 requests per minute per account.
Other limits
Price calculations allow 400 requests per 10 seconds per account. Creating bookings allows 200 per 10 seconds per account. Higher Enterprise limits need approval.

Details: Ask for a quote and check what is included.

With conditions

Request limits return error_code 429 inside HTTP 200, with Retry-After.

Plan: Pro and Premium

  • Limits apply across the account and to each tool. Access tokens may have extra limits.
  • For each chat: 5 messages per 5 seconds, 10 per minute, 30 per 30 minutes, 60 per 2 hours and 120 per day.

We could not confirm the request limit or how the API reports too many requests.

Reservation pagination

Read booking records a page at a time. Check the default page size and any maximum.

With conditions

Use afterId to read more booking results.

Details: Ask for a quote and check what is included.

  • A booking page has a default limit of 100 records. For bookings, offset is deprecated. Other list guides still show it. Do not assume every list uses the same way to get the next page.
With conditions

Read bookings in batches with offset and limit. Each batch has at most 100 records.

Plan: Pro and Premium

  • You need a Hostex access token to connect your software.
  • Defaults are offset 0 and limit 20. Results use descending order for the chosen sort field.

We could not confirm page or cursor controls for reading bookings in batches. GetReservation lists date and status filters.

Compare property management software for daily work — Hostaway vs Hostex vs ResNexus

List the jobs you want to handle in one place. Check booking sites, guest messages, payments and staff access first. Then compare the plan and extras needed for those jobs. A long feature list will not show whether your booking sites and work rules are covered.

Hostaway: what to consider

Ask for a quote with the modules and links you need. Check direct-booking fees; the published details conflict. To cancel a Booking.com or calendar-link booking, start on the original booking site. Read the Hostaway profile for its plans and requirements.

Hostex: what to consider

Check the tier for each job. Vrbo, Open API and automatic cleaning need Pro or Premium. Calendar links mark booked dates. They do not carry full booking records, so check what your team will receive. Read the Hostex profile for its plans and requirements.

ResNexus: what to consider

Check the edition and extras in your quote. Messages are a separate service. Premier lists Housekeeping Pro and rental-owner statements. A separate owner portal was not confirmed. Read the ResNexus profile for its plans and requirements.

Explore all property management options, how to choose property management software, how to plan a software switch to continue your shortlist.

Common questions

What should I test before switching to one of these tools?

Check future bookings, blocked dates and rate plans before the new system takes control. Then look at rates and fees on each booking site. A link marked connected does not prove that every booking or price rule moved across.

How should I compare the full setup for Hostaway, Hostex and ResNexus?

List the main software and any extras on their own. Extras can include lock tools, guidebooks, paid modules and a team to answer guests. Ask which tasks your quote covers. Name the person who will do the work that remains. An inbox or task list does not do it all for you.

Will a Hostaway custom iCal link update my nightly rates?

No. That calendar link syncs open and blocked dates. It does not send rate changes, listing text or amenities. The booking details it brings in depend on the source. These limits are for custom iCal links. Hostaway’s direct software links to booking sites work differently.

Does Hostex Basic create cleaning tasks automatically?

No. The plan table puts automatic cleaning tasks in Pro and Premium, not Basic. Basic task management is a different tool. If you want bookings to create cleaning work, check that your plan includes that step.

Can ResNexus show who should clean a room and when it was last cleaned?

Yes. Its housekeeping chart tracks the unit, last cleaning, assigned person, cleaning type and room status. You can also change cleaning checklists. Check that your package has the tools you need. The chart records work; it does not prove cleaning quality.

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