Properties: Pricing depends on units and seasonality; no numeric edition limit was established.
Hospitality property-management software with direct booking, OTA distribution, guest communication, housekeeping and reporting. Essentials and Premier are quoted by unit count and seasonality.
About ResNexus
Hospitality property-management software with direct booking, OTA distribution, guest communication, housekeeping and reporting. Essentials and Premier are quoted by unit count and seasonality.
Features and conditions
| Capability | Plan and conditions |
|---|---|
| Market | US |
| 01 / Plans & requirements | |
| Plan options Named subscription tiers offered for this PMS; do not treat optional modules as tiers. | Available Essentials and Premier Plan: Essentials / PremierPremier adds advanced housekeeping, owner statements and other features. Confirm optional service charges. |
| Property limits Documented listing or property limits for named tiers; audience ranges do not establish hard limits. | Hard property limit not confirmed Pricing depends on units and seasonality; no numeric edition limit was established. Plan: Essentials / PremierPricing depends on unit count and seasonality. The current two-plan pages do not publish a numeric maximum for either edition. |
| Billing basis How subscription charges are calculated and billed; distinguish listings, accounts and booking revenue. | With conditions Custom pricing by units and seasonality Plan: Essentials / PremierNo complete public account total for the selected portfolio was established. |
| Booking fees Percentage or fixed booking-related vendor fees and the transactions to which they apply. | With conditions No added PMS OTA commission advertised Plan: Essentials / PremierOTA commissions and payment processing remain separate. |
| Paid modules Features or services requiring a separate payment beyond the selected subscription. | With conditions Messaging, website and door-lock services have separate charges Plan: Optional servicesMessaging has separate subscription/usage pricing; websites have setup and hosting charges; locks require hardware and a per-lock subscription. Obtain a complete quote. |
| Trial Documented trial duration and conditions; a demo is not a free trial. | With conditions Risk-free offer; no long-term contract advertised Plan: Essentials / PremierCurrent pricing page does not specify a free-trial duration or all risk-free eligibility/refund conditions. Confirm the offer before signup. |
| Setup fees Documented one-time implementation or onboarding charges; absent pricing is not zero. | With conditions No PMS setup fee advertised Plan: Essentials / PremierWebsite creation can have separate setup and monthly hosting fees; the no-setup claim is for the PMS subscription. |
| 02 / Channels & synchronization | |
| Airbnb connection Documented connection method and account/listing restrictions for Airbnb. | With conditions Airbnb channel connection Plan: Essentials / PremierChannel mapping and setup required; the matrix lists no additional ResNexus commission, while OTA charges remain separate. |
| Vrbo connection Documented connection method and account/listing restrictions for Vrbo. | With conditions Vrbo channel connection Plan: Essentials / PremierChannel mapping and setup required; the matrix lists no additional ResNexus commission, while OTA charges remain separate. |
| Booking.com connection Documented connection method and account/listing restrictions for Booking.com. | With conditions Booking.com channel connection Plan: Essentials / PremierChannel mapping and setup required; the matrix lists no additional ResNexus commission, while OTA charges remain separate. |
| iCal import Importing external calendar feeds; document data imported and update constraints. | Not confirmed Plan: Subscription inclusion not confirmedA user-configurable inbound iCal feed was not established. Direct OTA connections are documented, which does not prove iCal import. |
| iCal export Exporting calendar feeds for other tools; distinguish feed export from full reservation export. | Not confirmed Plan: Subscription inclusion not confirmedA shareable outbound iCal feed was not established from the channel and API documentation. |
| Rate sync Sending rates to connected booking channels; identify supported channels and restrictions. | With conditions Channel rate synchronization Plan: Essentials / PremierVendor-stated synchronization; channel-specific field coverage and delivery latency are not independently tested. |
| Availability sync Sending available and blocked dates to booking channels; state method and limits. | With conditions Channel availability updates Plan: Essentials / PremierVendor-stated synchronization; channel-specific field coverage and delivery latency are not independently tested. |
| Reservation sync Importing or synchronizing channel reservations and changes; identify supported channels. | With conditions Shared OTA reservation management Plan: Essentials / PremierVendor-stated synchronization; channel-specific field coverage and delivery latency are not independently tested. |
| Channel message sync Receiving and sending guest messages through channel connections; specify channel scope. | With conditions Airbnb and Expedia messages in the unified inbox Plan: Text & Guest Messaging serviceThe messaging service names Airbnb, Expedia and ResNexus. It does not establish Vrbo or Booking.com message parity. |
| Sync limitations Documented update delays, unsupported fields or connection restrictions; no reliability inference. | With conditions Channel-specific field coverage needs confirmation Plan: Essentials / PremierResNexus advertises real-time synchronization but does not publish a delivery SLA or a complete per-channel field and error-recovery matrix. Messaging explicitly names fewer channels. |
| 03 / Reservations & calendars | |
| Multi calendar A calendar view showing multiple listings and bookings together. | Available Reservation calendar and grid Plan: Essentials / PremierDrag-and-drop reservations and rate updates are advertised. |
| Manual reservations Creating reservations manually, rather than only importing channel bookings. | With conditions Phone and direct reservation management Plan: Essentials / PremierPMS supports phone reservations alongside direct online and OTA bookings. |
| Booking changes Editing documented reservation fields and whether edits affect connected channels. | With conditions Drag-and-drop reservation changes Plan: Essentials / PremierExact edit fields and OTA-specific restrictions require confirmation. |
| Booking cancellation Cancelling reservations and documented channel/refund constraints. | With conditions Cancel partner-created bookings through the OTA API Plan: Approved Availability Exchange OTA partnerAvailability Exchange documents cancellation of the partner’s own reservations. Native UI permissions and all-channel cancellation rules remain unconfirmed. |
| Calendar blocking Blocking dates without creating a paid guest reservation. | With conditions OTA blackout date control Plan: Essentials / PremierBlock channel bookings on selected dates; confirm interaction with direct booking availability. |
| Booking import Migrating or importing existing bookings; specify source or import format. | With conditions Reservation import during migration Plan: Subscription inclusion not confirmedVendor describes a reservation importer in older migration guidance. Current supported source systems, formats, history coverage and charges require confirmation. |
| Guest records Storing and viewing guest/contact history; do not infer a full CRM. | With conditions Guest management Plan: Essentials / PremierThe plan matrix confirms guest management; exact fields and export permissions need confirmation. |
| Booking export Exporting reservation records and documented output formats. | Not confirmed Plan: Subscription inclusion not confirmedThe reservation API and accounting exports do not establish a native full-reservation CSV export with defined fields and date limits. |
| 04 / Rates & booking rules | |
| Seasonal rates Defining rates for date ranges or seasons within the PMS. | With conditions Date-based rate changes Plan: Essentials / PremierAutomated rates can account for peak dates and shoulder periods. |
| Minimum stays Setting minimum-night rules and any date/channel constraints. | With conditions Expiring minimum-stay rules Plan: Essentials / PremierConfigure rules for the property; exact channel synchronization varies. |
| Gap night rules Adjusting rules specifically for orphan or gap nights between reservations. | Not confirmed Plan: Subscription inclusion not confirmedSeasonal and expiring minimum stays are documented; a rule specifically detecting and filling gaps between bookings was not established. |
| Length of stay discounts Applying discounts based on stay duration. | With conditions Sliding rates for longer stays Plan: Essentials / PremierEssentials and Premier include sliding rates. Discounts can be a percentage, nightly amount, fixed nightly rate or fixed stay total. ResNexus does not provide sliding-rate adjustments to OTA channels or Availability Exchange partners. |
| Last minute discounts Applying discounts based on time remaining before arrival. | Not confirmed Plan: Essentials / PremierVendor materials describe yield management based on occupancy and time of booking. A configurable discount specifically tied to days before arrival was not established. |
| Dynamic pricing Built-in dynamic rate calculation versus external pricing integration; distinguish both. | With conditions Yield management based on occupancy and booking timing Plan: Essentials / PremierNative rules adjust prices. Premier adds Rate Optimizer market comparisons; external revenue tools can have separate charges. |
| Pricing integrations Named dynamic-pricing integrations and their documented requirements. | With conditions PriceLabs and RoomPriceGenie integrations Plan: External pricing integrationsSeparate pricing-provider account, connection setup and charges can apply. Confirm the integration fee in the ResNexus quote. |
| 05 / Guest messaging & AI | |
| Unified inbox Guest message threads combined across supported channels in a shared view. | With conditions Airbnb, Expedia and ResNexus messages Plan: Text & Guest Messaging serviceMessaging is marketed as a separate service; confirm included channels and subscription charges. |
| Scheduled messages Messages scheduled relative to documented reservation times or dates. | With conditions Pre-arrival welcome emails Plan: Essentials / PremierWelcome emails can be sent to upcoming arrivals. Essentials lists one welcome email; Premier adds expanded email marketing. Arbitrary timed sequences across every channel are not established. |
| Event triggers Messages triggered by reservation events, with named supported events. | With conditions Automatic confirmation on completed booking Plan: Essentials / PremierThis confirms booking-confirmation emails; it does not establish a general custom trigger builder for all reservation events. |
| Conditional messages Rules that send or skip a message based on documented booking conditions. | Not confirmed Plan: Subscription inclusion not confirmedCustom email templates and targeted marketing do not establish an automated rule builder with conditions based on booking, channel or guest fields. |
| Message templates Reusable templates and supported guest/reservation placeholders. | With conditions Customizable confirmation email templates Plan: Essentials / PremierEdit default templates or design emails; this verifies email templates, not shared templates for all OTA and SMS channels. |
| AI suggested replies AI generates draft replies for a human to review or send. | Not confirmed Plan: Subscription inclusion not confirmedThe Asksuite integration documents autonomous guest conversations and human takeover, not suggested replies for staff approval within ResNexus. |
| AI automatic replies AI can send guest replies without individual human approval; specify limits. | With conditions Asksuite guest-facing AI integration Plan: Asksuite integrationExternal service for guest questions, availability and quotes; separate setup and provider terms apply. This does not establish native AI replies on every OTA channel. |
| Approval before AI sends Documented human-review controls before an AI-generated reply is sent. | Not confirmed Plan: Asksuite integrationAsksuite permits a human to take over conversations; mandatory human review before an AI response is sent was not established. |
| Translations Documented message translation functions; multilingual templates are not automatic translation. | Not confirmed Plan: Asksuite integrationAsksuite supports multilingual conversations; translation of existing guest messages in the ResNexus inbox was not established. |
| SMS messages Guest communication by SMS; specify country, number and fee conditions. | With conditions SMS and MMS messaging plans Plan: Text & Guest Messaging serviceAdvertised Unlimited $99/month or Pay as you go $79/month plus $0.02/SMS and $0.04/MMS. Confirm currency, usage terms and account scope. |
| Email messages Guest communication by email and documented sender or channel restrictions. | With conditions Confirmation, welcome and thank-you emails Plan: Essentials / PremierEssentials includes one welcome email and one thank-you email; expanded marketing features are on Premier. |
| 06 / Direct bookings & payments | |
| Website builder Vendor-provided tools to create and host a direct-booking website. | With conditions Managed template or custom website service Plan: Website serviceWebsite setup and monthly hosting are separate from PMS; templates carry a one-time setup fee. |
| Booking widget Embedding a booking engine in an independently hosted website. | Not confirmed Plan: Subscription inclusion not confirmedManaged ResNexus websites connect to the booking engine; a supported embeddable booking widget for independently hosted websites was not established. |
| Custom domain Using a host-owned domain for a vendor-provided direct-booking website. | Not confirmed Plan: Subscription inclusion not confirmedThe website service advertises setup and hosting. Custom-domain connection, registration and ongoing domain charges were not confirmed on the current product page. |
| Payment processors Named payment services and documented geographical or plan requirements. | With conditions ResNexus payments plus PayPal and USAePay integrations Plan: Payment processing / external integrationsUSAePay integration is documented. Processor eligibility, account setup and transaction charges require confirmation. |
| Payment schedules Scheduling booking payments or installments; identify relevant booking types. | With conditions Scheduled deposits described in vendor training Plan: Subscription inclusion not confirmed2022 Academy and 2023 product-update materials describe scheduled deposits for remaining balances. Current edition inclusion, timing options and retry behavior require confirmation. |
| Security deposits Taking or holding refundable deposits; distinguish damage insurance/protection. | Not confirmed Plan: Subscription inclusion not confirmedBooking prepayments are documented. A refundable damage deposit or preauthorization hold and release workflow was not established. |
| Refunds Issuing refunds through documented payment flows; no fee-refund assumption. | Not confirmed Plan: Subscription inclusion not confirmedTravel-protection guidance discusses card refunds, but native refund initiation, partial-refund controls and supported payment processors were not established. |
| Rental agreements Creating, delivering or signing guest agreements; specify electronic signature support. | With conditions Built-in contracts Plan: PremierPremier lists contracts; exact signature, template and legal workflows need confirmation. |
| Guest verification Documented guest identity or booking verification; no legal-compliance guarantee. | Not confirmed Plan: Subscription inclusion not confirmedGuest records and portal access do not establish identity-document verification, biometric checks or background screening. |
| Direct booking fees Vendor fees specific to direct bookings; distinguish processor fees and paid protection. | With conditions Commission-free phone and direct online bookings Plan: Essentials / PremierIncluded booking engine; payment processing and optional services can still cost extra. |
| 07 / Cleaning & operations | |
| Automatic tasks Creating operational tasks automatically from bookings or reservation events. | Not confirmed Plan: PremierHousekeeping assignments and room status are documented, but automatic creation of tasks from reservation events was not established. |
| Cleaner access Giving cleaners task or calendar access without exposing unnecessary management functions. | With conditions Housekeeping Pro access without financial details Plan: Premier / Housekeeping ProThe 2026 update describes cleaner access to unit readiness without financial or reservation detail; verify role configuration. |
| Task checklists Reusable task lists that can be marked complete. | With conditions Editable housekeeping checklists Plan: Subscription inclusion not confirmedThe housekeeping feature page describes cleaning-task checklists. The current plan matrix lists Housekeeping Pro on Premier, but does not explicitly map this checklist workflow to an edition. |
| Photo requirements Requesting or requiring photos as task-completion evidence. | Not confirmed Plan: Subscription inclusion not confirmedThe native housekeeping page describes checklists and status tracking; requested or enforced completion-photo evidence was not established. Snapfix photo work orders do not establish native cleaning completion-photo requirements. |
| Task notifications Sending documented task assignment, change or completion notifications. | With conditions Mobile alerts through Snapfix Plan: Snapfix integrationExternal maintenance workflow; native housekeeping notification triggers are not established by this source. |
| Maintenance tasks Recording or assigning maintenance work; distinguish generic reminders. | With conditions Snapfix external maintenance work orders Plan: Snapfix integrationSeparate Snapfix service and setup required; this does not establish native ResNexus maintenance tickets. |
| Cleaning integrations Named external cleaning/turnover connections and documented dependencies. | With conditions Snapfix external cleaning and maintenance work orders Plan: Snapfix integrationSnapfix supports external housekeeping, cleaning and maintenance coordination with photo-based work orders. Separate account and setup apply; native reservation-triggered cleaning synchronization was not established. |
| 08 / Check-in & smart access | |
| Checkin instructions Delivering guest check-in information at documented reservation stages. | With conditions Custom pre-arrival welcome emails Plan: Essentials / PremierCustomize welcome messages for arrival information. Essential includes one welcome email; confirm additional sequences and SMS usage charges. |
| Guest portal A guest-facing reservation page or portal; specify actions available. | With conditions Browser guest portal for stay and payment tasks Plan: Contactless check-in tier conflict; confirm inclusionGuest link or QR code enables stay details, check-in/out, payments, add-ons and staff messaging. Current pricing places contactless check-in under Premier, while the comparison matrix marks both editions; confirm eligibility. |
| Lock integrations Named smart-lock platforms supported via native or third-party connections. | With conditions ResNexus locks, RemoteLock and other access partners Plan: Door lock service / external integrationCompatible hardware, separate service activation and provider fees required; not all models support identical workflows. |
| Automatic lock codes Creating reservation-specific lock codes automatically, with hardware/service conditions. | With conditions Guest code based on the phone number Plan: ResNexus Wi-Fi Door LocksVendor describes last-four-phone-digit access for ResNexus Wi-Fi locks. Supported hardware and reservation data required; not a universal guarantee across external lock providers. |
| Code scheduling Setting code validity to documented check-in/check-out times. | With conditions Access limited to stay dates Plan: ResNexus Wi-Fi Door LocksApplies to the described ResNexus Wi-Fi lock workflow; confirm check-in/out timing and hardware requirements. |
| Code delivery Sending reservation access codes to guests through documented channels. | With conditions Wi-Fi lock code in confirmation email Plan: ResNexus Wi-Fi Door LocksVendor describes last-four-phone-digit codes emailed with confirmation. Compatible ResNexus lock service and accurate guest contact details required; external lock integrations may differ. |
| Access extra costs Additional software or integration charges for smart access; hardware cost separate. | With conditions Door lock subscription advertised at $6/month per lock Plan: Door lock serviceCompatible hardware is purchased separately; confirm installation and total account costs. |
| 09 / Reports & accounting | |
| Booking reports Reports about reservation activity; specify documented measures. | With conditions Reservation and channel reports Plan: Essentials / PremierReports are advertised for booking and channel management; exact export fields require confirmation. |
| Occupancy reports Occupancy reporting and documented date/property filters. | With conditions Occupancy and seasonal reporting Plan: Essentials / PremierReport definitions, filters and account configuration can affect results. |
| Revenue reports Revenue reporting and supported measures; do not equate to financial accounting. | With conditions Revenue and commission reporting Plan: Essentials / PremierAmounts depend on configured rates, payments and accounting treatment; this does not establish net-profit accounting. |
| Owner statements Statements for property owners, including documented income/expense scope. | With conditions Rental owner statements Plan: PremierPremier includes this feature; statement customization and owner payment functionality require confirmation. |
| Expense tracking Recording property or reservation expenses inside the product. | Not confirmed Plan: Subscription inclusion not confirmedFinancial reporting and QuickBooks exports are documented. A native expense-entry ledger or owner expense-allocation workflow was not established. |
| Accounting integrations Named external accounting connections and documented scope. | With conditions QuickBooks export and QuickBooks Online integration Plan: Essentials / Premier; integration terms to confirmMatrix lists QuickBooks export on both editions; connected QuickBooks service, setup and fees require separate confirmation. |
| Report exports Exporting reporting outputs in documented formats. | With conditions QuickBooks accounting export Plan: Essentials / PremierThis confirms the accounting export, not universal CSV/PDF export for every report. |
| 10 / Team & owner access | |
| Team users Additional staff accounts and any documented seats or plan limits. | With conditions Separate user accounts Plan: Subscription inclusion not confirmedVendor vacation-rental documentation describes user accounts with selected-property access. Current seat counts, roles and additional-user fees require confirmation. |
| User permissions Configurable permissions or predefined access roles. | With conditions Housekeeping access without financial or reservation details Plan: Premier / Housekeeping ProThe 2026 Housekeeping Pro update documents restricted cleaner access. This does not establish every role’s permissions or a fully customizable role system. |
| Property scoped access Restricting a user's access to selected properties. | With conditions Select which properties each user can access Plan: Subscription inclusion not confirmedVendor vacation-rental documentation explicitly describes property-scoped user accounts; confirm account setup and current tier inclusion. |
| Owner portal Owner-facing access to documented property, booking or financial information. | Not confirmed Plan: Premier; owner portal not confirmedPremier includes rental-owner statements, but a separate owner login or portal with scoped property access was not established. |
| Mobile app Documented native mobile app availability; responsive website separate. | With conditions iOS and Android mobile app Plan: Subscription inclusion not confirmedVendor advertises a native mobile app. Exact edition eligibility and parity with desktop features require confirmation. |
| 11 / Integrations & data access | |
| Public API A documented API for external developers; channel API connections alone do not establish this. | With conditions Availability Exchange partner API Plan: Availability Exchange approved partner; property opt-in requiredPublic endpoint documentation is available; production access requires partner approval, certification and property authorization. |
| API access conditions Who may use the developer API and subscription, approval or access restrictions. | With conditions Partner approval, certification and property opt-in Plan: Availability Exchange approved partner; property opt-in requiredPublished eligibility is 20+ mutual clients and/or 1,000+ potential ResNexus clients. IP allowlisting applies; this is not unrestricted host self-service access. |
| Webhooks Documented outbound event notifications for external integrations. | Not confirmed Plan: Availability Exchange approved partner; property opt-in requiredThe API FAQ says rate/availability change notifications are still being developed and recommends polling. Current webhook delivery was not established. |
| Zapier Officially documented Zapier integration, with triggers/actions or plan conditions. | Not confirmed Plan: Subscription inclusion not confirmedA ResNexus Zapier app was not established from the official integration directory. References to competitors using Zapier are not evidence for ResNexus. |
| Data export Documented portability of product data beyond calendar feeds; identify datasets and formats. | With conditions Guest-list and accounting exports Plan: Subscription inclusion not confirmedGuest lists can be exported for marketing, and financial data can be exported to QuickBooks. Complete account export, attachments, formats and offboarding retention require confirmation. |
| 12 / Setup & support | |
| Onboarding Documented onboarding assistance and whether optional or separately paid. | With conditions Guided channel setup and support Plan: Essentials / PremierCurrent channel-management page offers dedicated setup help; implementation scope, migration timeline and any service charges require a quote. |
| Data migration Documented assistance or tools for importing data from another system. | With conditions Guest-data import Plan: Subscription inclusion not confirmedVendor documentation confirms importing guest information from another process. Source-system mapping, reservation history and unsupported fields require migration review. |
| Help center Public documentation or help resources; availability is not support-quality proof. | With conditions In-product contextual help Plan: Essentials / PremierThe support page directs users to the back-office help button. Public educational content is available, but full account help requires access. |
| Email support Documented support by email and any tier restrictions; no response-time inference. | With conditions Email support Plan: Essentials / PremierSend requests to [email protected]; no response-time SLA was established. |
| Chat support Documented live or in-app support chat; distinguish AI bot/self-service. | Not confirmed Plan: Subscription inclusion not confirmedThe current support page lists telephone and email routes plus in-product help; live human chat hours or availability were not established. |
| Phone support Documented support by telephone and any tier or geography restrictions. | With conditions Phone support with defined service hours Plan: Essentials / PremierNormal hours: Mon–Fri 7am–5pm MT and Sat 7am–4pm MT. Limited weekday early/late coverage and an after-hours emergency callback line are also listed. |
| 13 / API capabilities | |
| Documented API interface capabilities; live operations have not been tested. Access requirements appear in each row. | |
| Documented API versions Versions represented by the captured public machine-readable schemas; not a runtime compatibility guarantee. | Not confirmed Plan: Availability Exchange approved partner; property opt-in requiredPublic gateway docs do not declare a versioned API contract. GetReservation is deprecated for retirement in 2027; GetReservationDetails is its documented replacement. |
| API authentication Security schemes declared in the captured schemas; API authorization and plan eligibility remain separate. | With conditions HTTP Basic authentication Plan: Availability Exchange approved partner; property opt-in requiredApproved partner username and passkey; source IP must be allowlisted. No authenticated requests were made in this research. |
| Read property records An explicit API operation retrieves property records. | With conditions Read authorized businesses and accommodation units Plan: Availability Exchange approved partner; property opt-in requiredGetBusinesses provides basic business/contact information; GetUnits provides unit details. Only properties authorizing the partner are accessible. |
| Read reservation records An explicit API operation retrieves reservation or booking records. | With conditions Read reservations through GetReservationDetails Plan: Availability Exchange approved partner; property opt-in requiredRevenue Manager connections only. Filter stay dates, booking dates, modified date and case-sensitive status. The end date means the last stay night, not checkout. Includes zero-value and package-discount reservations; replaces deprecated GetReservation. |
| Create reservations An explicit API operation creates a reservation or booking; not proof of an equivalent user-interface flow. | With conditions Create a reservation through AddReservation Plan: Availability Exchange approved partner; property opt-in requiredOTA partner scope only. Units must be configured in unit groups. Choose one unit or unit group; retain external_id for modification/cancellation. Payment-card submission has additional vendor requirements. |
| Update reservations An explicit API operation modifies reservation fields; specify field and channel limits. | With conditions Modify partner-created reservations Plan: Availability Exchange approved partner; property opt-in requiredOTA partners can modify only their own reservations. Overlapping or extended dates require a quote object; payment-card support wording is inconsistent and needs confirmation. |
| Read guest data An explicit guest read operation or documented guest data included in a reservation response; distinguish these forms. | Not confirmed Plan: Availability Exchange approved partner; property opt-in requiredThe catalog has no independent guest read endpoint; historical reservation analytics fields do not establish access to guest profiles. GetReservationDetails provides reservation amounts and stays, without guest contact fields or a payment/refund transaction ledger. |
| Update guest records An explicit operation updates guest records, rather than merely booking contact fields. | Not confirmed Plan: Availability Exchange approved partner; property opt-in requiredModifyReservation accepts booking contact fields, but an explicit standalone guest-record update operation was not established. |
| Read guest messages An explicit API operation reads guest messages or message-thread details. | Not confirmed Plan: Availability Exchange approved partner; property opt-in requiredThe documented gateway focuses on inventory, rates and reservations; a message-read endpoint was not established. |
| Send guest messages An explicit API operation adds or sends guest messages; access restrictions remain separate. | Not confirmed Plan: Availability Exchange approved partner; property opt-in requiredNo message-send operation is listed in the public partner API directory. |
| Read nightly rates An explicit rate read operation or nightly price fields in a calendar response. | With conditions Read daily rates and currency in GetCalendar Plan: Availability Exchange approved partner; property opt-in requiredRead access depends on property sharing. Inclusive date ranges represent stay nights, not checkout dates. |
| Update nightly rates An explicit API operation writes nightly rates; distinguish from rate calculation. | With conditions Set rates for unit groups Plan: Availability Exchange approved partner; property opt-in requiredRevenue-management partners only, not OTA connections. Overwrites covered rates; omitted extra-guest amounts can inherit existing configuration or default to zero. Failed processing can leave a partial update. |
| Read availability calendar An explicit API operation retrieves date availability or calendar nights. | With conditions Read availability and unit-group inventory Plan: Availability Exchange approved partner; property opt-in requiredGetCalendar provides available/booked/blocked counts; GetAvailability uses stay dates. Itinerary restriction checks use GetQuote, available only to OTA connections. Units must belong to unit groups for quotes and reservations. |
| Read payment records An explicit operation retrieves actual payment records; payment settings and payment-link generation do not establish this. | Not confirmed Plan: Availability Exchange approved partner; property opt-in requiredReservation totals do not establish a payment transaction ledger endpoint; none is documented in the gateway directory. GetReservationDetails provides reservation amounts and stays, without guest contact fields or a payment/refund transaction ledger. |
| Read refund records An explicit API operation retrieves refund records; no ability to issue refunds inferred. | Not confirmed Plan: Availability Exchange approved partner; property opt-in requiredNo refund-record read operation was found in the public gateway endpoint directory. GetReservationDetails provides reservation amounts and stays, without guest contact fields or a payment/refund transaction ledger. |
| Read owner records An explicit API operation retrieves property-owner records. | Not confirmed Plan: Availability Exchange approved partner; property opt-in requiredNo owner-record read operation was found in the public gateway endpoint directory. |
| Custom data fields Explicit API field-definition/value operations or documented reservation enrichment resources; specify differences. | Not confirmed Plan: Availability Exchange approved partner; property opt-in requiredFree-form reservation notes are documented, but arbitrary custom property/guest field definitions were not established. |
| Manage webhook subscriptions Explicit API operations list, create or remove webhook subscriptions; outbound webhook documentation alone does not establish management endpoints. | Not confirmed Plan: Availability Exchange approved partner; property opt-in requiredNo webhook subscription-management endpoint was found in the documented endpoint directory; rate/availability notifications remain described as future work. |
| Documented throttling response A declared HTTP 429 response or explicit throttle condition in captured machine-readable contracts; numeric limits require separate evidence. | Not confirmed Plan: Availability Exchange approved partner; property opt-in requiredThe endpoint directory, authentication guidance and FAQ do not specify a numeric request quota or throttling-response contract. |
| Reservation pagination Documented parameters that page reservation collections, including declared defaults or maximums. | Not confirmed Plan: Availability Exchange approved partner; property opt-in requiredGetReservation lists date/status filters, but no reservation cursor/page contract is documented. |
Plans and modules
Custom unit/seasonality quote. Optional services can cost extra; confirm contactless check-in inclusion.
Custom quote; advanced housekeeping and rental-owner statements are listed. Optional services can cost extra.
Limitations and requirements
- No complete public subscription total, numeric property maximum or annual discount was established for the requested portfolio.
- Messaging is a separate service and its unified inbox explicitly names Airbnb, Expedia and ResNexus; equivalent messaging for every OTA is not established.
- Housekeeping Pro and rental-owner statements are listed on Premier; a separate owner portal was not established.
- Availability Exchange reserves reservation writes for OTA partners and rate writes for revenue-management partners. GetReservationDetails replaces the older GetReservation analytics endpoint scheduled for retirement in 2027.
Setup
Request a portfolio quote and guided setup. Guest-data import is documented; confirm reservation migration coverage, formats and timing before switching. Website setup and optional services have separate charges.
Connections
Direct Airbnb, Booking.com and Vrbo connections are documented, alongside pricing, accounting and lock integrations. Availability Exchange API access requires approved-partner status, certification and property authorization.
Hosting workflow
Consider ResNexus when you need lodging-style reservation management, direct bookings and housekeeping in one workflow. Verify the quoted edition and optional service costs for your rental portfolio.
Before you decide
Request a complete quote with messaging, website, lock hardware and service charges itemized. Clarify contactless check-in eligibility: the current pricing page places it under Premier, while the feature matrix marks both editions. Public APIs are partner-oriented and do not imply self-service access for every host.
Common questions
Frequently asked questions
How much does ResNexus cost for my properties?
Request an Essentials or Premier quote based on units and seasonality. Public sources do not establish a complete account total or annual discount for the selected portfolio.
Are websites and messaging included in the PMS price?
Websites have setup and hosting charges, and Text & Guest Messaging has its own pricing. Door locks require compatible hardware and a per-lock subscription. Ask for these items separately in the quote.
Can any host use the public API?
Availability Exchange publishes endpoint documentation, but production access requires partner approval, certification and property authorization. Published eligibility is 20 or more mutual clients and/or 1,000 or more potential ResNexus clients.
Which plan includes the guest portal?
Current pricing and feature-comparison pages disagree on contactless check-in inclusion. Confirm the edition and portal workflow in your quote.
Sources & research
Structured data reviewed: View details
Source dates and limitations vary; documented interfaces do not establish live operational testing.
- ResNexus: api_pagination
- ResNexus: api_access_conditions
- ResNexus: api_authentication
- ResNexus: api_properties_read
- ResNexus: booking_export
- ResNexus: api_reservations_create
- ResNexus: api_guests_update
- ResNexus: api_rates_update
- ResNexus: api_calendar_read
- ResNexus length of stay discounts
- ResNexus: plan_options
- ResNexus: property_limits
- ResNexus: onboarding
- ResNexus: last_minute_discounts
- ResNexus: paid_modules
- ResNexus: custom_domain
- ResNexus: access_extra_costs
- ResNexus: chat_support
- ResNexus: zapier
- ResNexus: ai_suggested_replies
- ResNexus: code_scheduling
- ResNexus: guest_verification
- ResNexus: user_permissions
- ResNexus: cleaning_integrations
- ResNexus: booking_cancellation
- ResNexus: booking_import
- ResNexus: gap_night_rules
- ResNexus: length_of_stay_discounts
- ResNexus: checkin_instructions
- ResNexus: message_templates
- ResNexus: payment_schedules
- ResNexus: security_deposits
- ResNexus: refunds
- ResNexus: photo_requirements
- ResNexus: code_delivery
- ResNexus: expense_tracking
- ResNexus: property_scoped_access
- ResNexus: mobile_app
- ResNexus: data_migration
- ResNexus api versions
- ResNexus api reservations create
Review sources
Ratings reflect retained public source snapshots and can change. Blended ratings use reported source counts as weighting proxies, not unique people or pooled individual reviews. Shared company review subjects are labeled and do not establish plan-specific reviews or feature parity. TrustScore uses Trustpilot’s proprietary algorithm. Known shared review pools are counted once; other overlap may remain. At the dataset snapshot date, observations older than 90 days are excluded.