Access-management software for coordinating compatible doors and booking workflows. Consider it when your current PMS or lock app leaves an access task unresolved; check your exact lock and integration first.
About RemoteLock
RemoteLock is Denver-based cloud access-control software, separate from the physical locks on your doors. Its catalog includes Schlage Encode Deadbolt and Encode Plus models, but a supported brand alone does not establish compatibility with your exact model, region, PMS plan or required bridge. We researched public documentation; we have not tested the locks or software.
Start with the access job you need to solve
Our assessment: consider a separate access platform when you need a documented booking-to-lock workflow or coordination across compatible doors. First check your existing PMS. Hospitable already documents reservation and operations-task codes for supported native devices: Professional includes two devices per property, Mogul four, and Legacy uses a paid device add-on. Host and Essentials do not support those native smart devices. This native option is distinct from RemoteLock: Hospitable no longer offers new RemoteLock connections, although existing configured users may continue.
Booking codes depend on the lock and connection
OwnerRez documents its RemoteLock integration for creating guest codes and handling booking changes and cancellations on supported programmable locks. Configure property-to-lock mapping in OwnerRez. Hardware and interface exceptions matter: ResortLock algorithmic codes cannot be canceled, and a date change requires a new code. OwnerRez also notes an Igloo reservation longer than 28 days needs shorter reservations. Confirm your actual PMS and RemoteLock plan entitlement; do not assume every model preserves a code after a booking change.
Choose one code workflow for each property
OwnerRez permits different lock integrations across your portfolio, but only one lock system per property. It documents configurable code-generation timing and code fields for guest-message templates. Assess the PMS, hardware and connecting interface together; a general compatibility listing does not establish the behavior of that complete combination.
Cleaner access needs an explicit schedule
RemoteLock separates ongoing Access Users from temporary Access Guests. An Access User without a schedule receives 24/7 access. Recurring day-and-time schedules vary by device: the documentation supports scheduling for Schlage Encode users but not its guests. That recurring-schedule limitation is different from a guest credential with stay start and end times. Check the exact device and account plan before promising a cleaner-specific time window.
Check door groups and account permissions
Door groups assign a credential to included doors, but the help documentation warns a plan upgrade may be required; do not assume Premium includes them. Account owners can assign roles and device permissions. Shared Account members do not need an additional subscription, while Shared Device Recipients have limited features and may need a higher subscription for advanced functions. These are different sharing models. A remaining location or group grant can preserve access after an individual door grant is removed.
A generated code is not proof it reached the door
RemoteLock’s API documentation distinguishes pending, synced and failed device delivery. An integration request is not a delivery guarantee, and API capability does not prove your subscription includes API access. Its FAQ describes offline use of already-stored valid credentials on compatible, powered locks; remote creation, revocation and audits still depend on connectivity. This does not solve a dead battery. Physical-key and other fallback options depend on the model. We have not tested outage behavior.
Confirm the complete cost and setup before buying
Count the doors you will enroll, rather than assuming one charge per property. RemoteLock billing help states subscriptions have an annual commitment whether billed monthly or annually. Current pricing lists Premium with 150 guest codes and a 90-day duration. Confirm capacity for your booking horizon, any account minimum, exact US lock SKU and bridge needs, PMS entitlement, installed hardware cost and cancellation terms. Those details are not all established by the advertised starting rates.
PMS connections
A documented connection does not establish plan eligibility or prove that a workflow will work for your account. An unverified connection does not mean incompatibility.
| PMS | Documented scope and conditions |
|---|---|
| OwnerRez | Official OwnerRez documentation describes RemoteLock code automation and property mapping. Exact plans and hardware capabilities require confirmation; algorithmic ResortLock codes cannot be canceled and need a new code for date changes. |
| Hospitable | New RemoteLock connections are no longer offered through Hospitable’s documented integration. Existing configured users may continue. A replacement was described as in progress; we have not confirmed it is available. Native supported-device automation is a separate option with plan and model limits. |
Company information
- Product
- RemoteLock
- Official website
- remotelock.com
Common questions
Is RemoteLock a smart lock or software?
RemoteLock is cloud access-management software. Choose compatible physical locks separately and confirm the exact model, US variant and any bridge needed.
Does monthly billing mean a monthly commitment?
No. RemoteLock’s billing documentation states an annual commitment with monthly or annual billing. Advertised vacation-rental software rates are starting prices per door; confirm minimums and other charges before buying.
Can a new Hospitable user connect RemoteLock?
Hospitable’s current technical documentation says new RemoteLock connections are no longer offered. Existing configured users can continue. We have not confirmed the planned replacement integration is available.
Will access work during an internet outage?
RemoteLock describes already-stored valid codes working offline on compatible, powered locks. Remote code changes and audits require connectivity. Model-specific fallback and battery failure are separate issues; we have not tested outage performance.
Can all codes be canceled automatically?
No universal claim is supported. OwnerRez documents cancellation for supported programmable RemoteLock locks, but ResortLock algorithmic codes cannot be canceled. Confirm the exact hardware and interface behavior.
Sources & research
Official public documentation verified. Date: View details
- RemoteLock API V1 Documentation
- RemoteLock pricing — vacation rentals
- RemoteLock FAQ
- Find compatible devices
- Access users and guests
- Access schedules and exceptions
- Door groups
- Members and roles
- OwnerRez RemoteLock integration
- OwnerRez door-lock integration overview
- OwnerRez technical and functional differences
- Hospitable RemoteLock integration status
- Hospitable smart locks and access codes
- Pricing and billing commitments