Properly

About Properly

Properly Platform coordinates jobs and remote inspection workflows. Standard and Pro have different connection entitlements. Cohost Pro and Guest Support Plus are separately priced remote coordination offers, rather than included physical cleaning labor.

Cohost Pro: a separate commitment

Cohost Pro publishes 149 dollars/active-property/month for5–9 properties and 119 dollars for10–24, with an initial 12-month term, 499 dollars portfolio and 59 dollars/property setup. Channel/turnover/photo-volume modifiers may apply; physical vendor work remains separate. Early exit is described with 30 days notice and the lesser of two monthly fees or the remaining commitment; after the initial term, monthly renewal requires 30 days notice. The 119-dollar rate is for 10–24 properties, not 5–9. No 1–4-property rate is established. The signed agreement governs modifiers and exact scope; dollar currency ISO is not separately confirmed.

Guest Support Plus: remote coordination

Guest Support Plus describes remote guest support and turnover coordination at 149 dollars/listing/month for one Airbnb listing and up to three monthly turnovers, with owner-provided physical vendors. A $249 setup fee is nonrefundable once onboarding begins, making the displayed initial total $398. Additional turnovers beyond three cost $15 each; broader channel support is separately priced. This is remote coordination with owner-provided physical vendors, not unlimited turnkey cleaning. Setup, extra turnover, broader-channel and vendor labor charges are separate; dollar currency ISO is not separately confirmed. Guest Support Plus separately requires 30 days written notice for cancellation.

Provider search and job acceptance

A July 2023 Properly help article describes reviewing provider experience, offerings, prices, availability and contact details. Its linked finder is a staging URL, so the article does not establish current live marketplace availability. The July 2023 provider-search guide links a staging finder. It establishes historical workflow guidance, not current local provider inventory, coverage or guaranteed acceptance.

Job tracking distinguishes accepted, declined, started and cancelled requests; completed summaries include start/finish times, requested photos, problem reports and provider notes. This 2018 guide distinguishes job statuses. A sent request is different from an accepted job; summaries depend on requested and submitted evidence.

Photo feedback and extra expenses

Hosts can give thumbs-up/down and comments on job verification photos; providers receive feedback notifications. This 2018 guide describes remote feedback on submitted photos, not an onsite inspection or proof of unseen tasks.

Providers can submit supplies, mileage and additional time costs; the host can review these under a job's Cost/Time tab and add costs. This 2019 help workflow records provider expenses. Platform fees do not include supplies, mileage or physical labor.

Partner list and plan scope

The partner catalog lists PMS connections including Guesty, Hostaway, Hostfully, Hospitable, Smoobu and Rentals United. A partner catalog does not establish identical fields or timing. Current Pro pricing governs direct PMS API entitlement.

Connections and setup

Hostaway: Pro API setup

The Hostaway connection guide requires Account ID and API key from Hostaway and connecting the account in Properly settings. Current pricing places direct PMS API on Pro. The setup guide does not establish free API access or all transferred fields.

iCal: timing and cancellation limits

The iCal guide describes two-hour refreshes and default configured check-in/out times rather than imported actual guest times. Every feed event may be treated as a booking, including blocks. Removing a cancelled booking does not automatically cancel its cleaning job. This January 2022 guide uses an older Advanced-plan label; current Standard/Pro pricing governs entitlement. Two-hour refreshes are not immediate, and removing a cancelled booking does not cancel its cleaning job.

Airbnb: account ownership

Properly's Airbnb help requires the property's main account to import bookings; a co-host account can connect without booking import. The guide describes an initial import that can take up to three hours. This 2022 guide describes account ownership and initial import. Its instant-sync language does not establish a current guaranteed delay or restrictions for every PMS/iCal route.