Doinn

About Doinn

Doinn presents an operations platform for cleaning and maintenance, using internal teams, external providers or its provider network; the platform is distinct from a PMS. Provider coverage depends on location; nationwide US fulfillment is not established.

Crew and service catalogues

Service catalogues can carry provider prices and extras, with confirmations; invited providers can use an account and app to coordinate work. Inviting providers does not make host software or cleaning labor free.

Doinn separates intermediation and SaaS terms. Intermediation suppliers accept or reject services themselves; assignment depends on location, requested service and availability. Its terms distinguish the platform from the supplier doing the physical work. The platform and the supplier doing the physical work are separate. Assignment and US service coverage depend on location, acceptance and availability.

Scheduling and setup

The setup guide covers PMS credentials or manual/bulk property imports, administrator/coordinator/cleaning-staff roles, and reservation/recurrence automations with timing and conditions. Enabled modules, credentials and plan configuration determine which workflows are available.

The reservation guide documents initial PMS property/reservation import and subsequent hourly synchronization; manually created properties can receive iCal reservations hourly. Reservation changes can update services generated for that reservation. Hourly synchronization is a documented process, not an instantaneous update or guaranteed maximum delay. Upstream feed delays can also apply.

Automations select provider/team, service catalogue, checklist, properties and reservation or recurrence triggers; filters can use stay duration, guest count and time to the next check-in. Accessible/shared service catalogues and relevant reservation data are needed for these filters.

Field app and permissions

The staff app centralizes jobs, checklists, issue reporting and communications; this help page also describes direct API imports on an hourly schedule. App access and enabled modules depend on the contracted account; described functions have not been hands-on tested.

The help article says providers/co-hosts cannot see invited customers' full reservation lists, although customer automations can still create services and expose some reservation details within those services. The September 2024 article describes restricted visibility; its promised future feature does not establish current full-list access.

When manual changes affect automation

January 2026 release notes describe catalogue service-change history and an automation calendar preview. Manually changing a service date, cancelling it or answering a pending date-change request can remove that service from the automation for that date while the automation continues. January 2026 release notes describe this workflow; entitlement is not priced there, and manual changes can affect automatic service creation.