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Hostfully Property Management Platform vs OwnerRez vs ResNexus

Comparing

Compare Hostfully Property Management Platform vs OwnerRez vs ResNexus for daily rental work. Check bookings, guest messages and daily tasks. Choose a plan that covers the jobs you need.

Overview

Hostfully Property Management Platform

Manage booking calendars, guest messages, direct bookings, team tasks and owner reports.

Best for: Keeping booking work, staff tasks and owner reports in one system.

OwnerRez

Manage bookings, guest messages, booking-site links and direct bookings. Optional modules add further tools.

Best for: Managing booking records, payment schedules and guest agreements.

ResNexus

Manage lodging bookings, direct bookings, guest messages, housekeeping and reports.

Best for: Manage bookings and cleaning in one place.

Compare features by plan.

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Hostfully versus OwnerRez versus ResNexus: features, plans and limits.
What matters to youHostfullyProperty managementOwnerRezProperty managementResNexusProperty management
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At a glance / Prices for your properties
PropertiesGrowth is aimed at 1–50 listings, Pro at 1–199 and Enterprise at 200+. Check who qualifies and the limits in your contract.We could not confirm a minimum or maximum property count. The minimum monthly fee covers the first property even when it is turned off. This billing rule does not set a property limit.The price depends on your units and seasons. We could not confirm a limit for each edition.
OverviewProperty management software with booking-site connections and a shared calendar. It has guest messages, direct bookings, team tasks and owner reports. Open API, Digital Guidebooks and smart-device services are listed as extras.Pay for the core plan per property. It manages booking sites, messages and booking records. It also has tools for direct bookings. Optional modules add PM, websites, accounting, SMS and Rezzy.This software helps manage a business that hosts guests. It lists bookings made directly with you and links to booking sites. It also lists guest messages, housekeeping and reports. Ask for an Essentials or Premier quote. Your unit count and the season affect it.
Plans and add-ons
Growth

Aimed at 1–50 listings. Prices start at $15 per property each month, plus a platform fee. Ask for a full quote.

Pro

Aimed at 1–199 listings. Prices start at $25 per property each month, plus a platform fee. Ask for a full quote.

Enterprise

Aimed at 200 or more listings. Ask for a quote.

Core plan

Monthly plan priced per property, with no booking or setup fee. Some features appear to be included because the full list of premium-only features does not name them. Confirm that they are in your plan.

Property Management · add-on

Owner statements and expense accounting cost extra, based on property count.

QuickBooks · add-on

You need a QuickBooks account. A separate fee depends on your property count.

Hosted Websites · add-on

A hosted website and custom domain cost extra. The fee depends on your property count.

WordPress + Integrated Websites · add-on

The supported WordPress plugin and listing-content API option has a separate fee.

SMS · add-on

Pay for the number or module, plus outgoing text segments above the included amount.

Rezzy AI · add-on

USD 9 per property each month for AI guest replies and tasks created from action items. The checklist details come from the vendor.

Essentials

Ask for a quote based on your units and seasons. Optional services may cost extra. Check whether contactless check-in is included.

Premier

Custom quote; advanced housekeeping and rental-owner statements are listed. Optional services can cost extra.

1-property price for your selection
Request a complete quoteGrowth starts at $15/property/month. Pro starts at $25/property/month. Both add a platform fee whose amount is not given. These are starting rates, not full account totals. Check the billing commitment, extras, transaction fees and taxes.
Plan prices and conditions

Growth: Contact the provider for a quote

Starts at $15 per property each month, plus a platform fee. It is aimed at 1–50 listings. Ask for a full quote and the contract term.

Pro: Contact the provider for a quote

From $25/property/month plus platform fee; marketed for 1–199 listings. The complete account price and billing commitment require a quote.

Enterprise: Contact the provider for a quote

Custom quote; marketed for 200+ listings. The complete account price and billing commitment require a quote.

Core monthly plan · USD 40.00Monthly billing selection · This is the monthly core total for your exact property count. Optional modules cost extra. Any sales tax for the billing address costs extra. The minimum first-property charge applies even when that property is disabled.
Plan prices and conditions

Core plan: USD 40

Monthly base price for the exact number of properties. Optional add-ons and sales tax based on your billing address cost extra. The minimum fee for the first property applies even when it is turned off.

Property Management add-on: USD 10

This is the monthly core total for the exact property count. Optional modules and sales tax for the billing address cost extra. The minimum first-property charge applies even when disabled. A module fee is added to the core price. It is not a separate all-inclusive tier.

QuickBooks add-on: USD 10

This is the monthly core total for the exact property count. Optional modules and sales tax for the billing address cost extra. The minimum first-property charge applies even when disabled. A module fee is added to the core price. It is not a separate all-inclusive tier.

Hosted Websites add-on: USD 15

This is the monthly core total for the exact property count. Optional modules and sales tax for the billing address cost extra. The minimum first-property charge applies even when disabled. A module fee is added to the core price. It is not a separate all-inclusive tier.

WordPress + Integrated Websites add-on: USD 10

This is the monthly core total for the exact property count. Optional modules and sales tax for the billing address cost extra. The minimum first-property charge applies even when disabled. A module fee is added to the core price. It is not a separate all-inclusive tier.

Rezzy AI add-on: USD 9

This is the monthly core total for the exact property count. Optional modules and sales tax for the billing address cost extra. The minimum first-property charge applies even when disabled. A module fee is added to the core price. It is not a separate all-inclusive tier.

SMS add-on: Price not confirmed

USD 15 per phone number each month includes 500 outgoing text segments. Each extra segment costs USD 0.015. Your cost depends on phone numbers and use, not property count.

Direct lock connections: Price not confirmed

Schlage, Igloohome and Hubitat cost USD 4 per lock each month. Count the locks you need.

Request a complete quoteAsk for a quote based on your units and seasons. Messaging, websites, lock services, payment processing and taxes may cost extra.
Plan prices and conditions

Essentials: Contact the provider for a quote

Ask for a quote based on your units and seasons. Messaging, websites, lock services, payment processing and taxes may cost extra.

Premier: Contact the provider for a quote

Ask for a quote based on your units and seasons. Messaging, websites, lock services, payment processing and taxes may cost extra.

Limits and requirements
  • Growth is aimed at 1–50 listings, Pro at 1–199 and Enterprise at 200+. These ranges do not confirm strict limits.
  • Starting per-property rates exclude a platform fee whose amount is not stated. Open API, Digital Guidebooks and Devices are add-ons. Their complete current prices are not confirmed here.
  • InboxAI suggests replies for host review. The help guides say it does not translate existing messages or act as an email autoresponder.
  • For iCal, make changes at the source system and allow sync delays. Vrbo refunds must be processed manually. Check how refunds work for each channel.
  • SMS and Rezzy cost extra. Payment services and outside connections may charge their own fees.
  • The guides say task photos and files are optional. We could not confirm a way to require a photo before a task can be marked done.
  • Mobile access is an installable web app, not a native app.
  • We could not confirm the full plan price, maximum property count or yearly discount for your properties.
  • Messaging is a separate service. Its shared inbox names Airbnb, Expedia and ResNexus. We do not know if every online booking site has the same message features.
  • Premier lists Housekeeping Pro and rental-owner statements. A separate owner portal is not confirmed.
  • Availability Exchange lets only travel site partners write booking data. Only partners for managing revenue can write rates. GetReservationDetails replaces the older GetReservation reporting function. The older function is due to retire in 2027.
01 / Plans & requirements
Plan options

Plans offered for this rental software. Optional modules are separate from plan levels.

Available

Growth; Pro; Enterprise

Plan: Growth / Pro / Enterprise

Available

Core plan, with optional paid add-ons.

Plan: Core plan

Available

Essentials and Premier

Plan: Essentials / Premier

  • Premier adds advanced cleaning tools and owner statements. Check extra service fees.
Property limits

Listing or property limits for each plan. A target customer range does not confirm a strict limit.

With conditions

Hostfully lists Growth for 1–50 properties, Pro for 1–199 and Enterprise for 200+.

Growth is aimed at 1–50 listings, Pro at 1–199 and Enterprise at 200+. Check who qualifies and the limits in your contract.

Plan: Growth / Pro / Enterprise

  • These are advertised ranges. We could not confirm firm limits.

We could not confirm a minimum or maximum property count. The minimum monthly fee covers the first property even when it is turned off. This billing rule does not set a property limit.

  • We could not confirm a maximum number of properties.

The price depends on your units and seasons. We could not confirm a limit for each edition.

  • We could not confirm a maximum unit count for either plan. Prices depend on units and season.
How you are charged

How plan fees are worked out and billed. Check whether you pay per listing, per account or a share of booking income.

With conditions

Pay a starting rate per property, plus a platform fee.

Plan: Growth / Pro / Enterprise

  • The platform fee and final quote are not listed. The starting rate is not your full bill.
Available

Monthly plan based on property count

Plan: Core plan

With conditions

Ask for a price based on unit count and season.

Plan: Essentials / Premier

  • We could not confirm a full account price for your selected properties.
Booking fees

Fixed or percentage fees on bookings. Check which transactions they apply to.

With conditions

Growth adds a 1% payment-service fee and 0.85% direct-booking fee. Pro and Enterprise waive these Hostfully fees.

Plan: Growth / Pro / Enterprise

  • Outside payment-provider fees are not covered by this statement.
Available

No OwnerRez booking fees

Plan: Core plan

With conditions

ResNexus says it adds no commission to booking-site reservations.

Plan: Essentials / Premier

  • Booking-site commissions and payment fees still apply.
Paid add-ons

Features or services that cost extra beyond your plan.

Available

Open API; Digital Guidebooks; Hostfully Devices

Plan: Growth / Pro / Enterprise

Available

Property Management, QuickBooks, websites, SMS and Rezzy cost extra.

Plan: Core plan

With conditions

Messages, websites and locks have separate fees.

Details: Optional services

  • Messaging has plan and usage fees. Websites have setup and hosting fees. Locks need hardware and a per-lock plan. Ask for one full quote.
Trial

Trial length and rules. A demo is different from a free trial.

Available

No free trial; free demo

Plan: Growth / Pro / Enterprise

Available

14 days, including enabled premium modules

Plan: Core plan

  • Damage Protection coverage is charged even during the trial
With conditions

ResNexus advertises a risk-free offer and no long-term contract.

Plan: Essentials / Premier

  • Check the offer before signing up. We could not confirm a free-trial length or all refund and eligibility rules.
Setup fees

One-time setup fees. A missing price does not mean setup is free.

Setup help is listed. We could not confirm its fee or whether it is free.

Available

No setup fee

Plan: Core plan

With conditions

ResNexus lists no setup fee for its property-management plans.

Plan: Essentials / Premier

  • Building a website can have separate setup and monthly hosting fees.
02 / Channels & sync
Airbnb connection

How to connect Airbnb, and which accounts and listings qualify.

Available

Connect directly to Airbnb.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • Booking-site limits apply.
Available

Connect directly to Airbnb.

Plan: Core plan

With conditions

Connect to Airbnb.

Plan: Essentials / Premier

  • Set up each site separately. ResNexus lists no extra commission, but the booking site may charge fees.
Vrbo connection

How to connect Vrbo, and which accounts and listings qualify.

Available

Connect directly to Vrbo.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • Booking-site limits apply.
Available

Connect directly to Vrbo.

Plan: Core plan

With conditions

Connect to Vrbo.

Plan: Essentials / Premier

  • Set up each site separately. ResNexus lists no extra commission, but the booking site may charge fees.
Booking.com connection

How to connect Booking.com and which accounts and listings qualify.

Available

Connect directly to Booking.com.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • Booking-site limits apply.
Available

Connect directly to Booking.com.

Plan: Core plan

  • Connect through the API to use messages.
With conditions

Connect to Booking.com.

Plan: Essentials / Premier

  • Set up each site separately. ResNexus lists no extra commission, but the booking site may charge fees.
iCal import

Import calendars from other tools. Check which details arrive and how updates work.

With conditions

Import outside calendars through iCal links.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • Choose a one-time import or ongoing updates. Do not add iCal for a site already linked through the API.
Available

Import an outside calendar through an iCal link.

Plan: Core plan

We do not know if you can add an outside calendar yourself. A direct booking-site link does not prove it supports iCal.

iCal export

Export calendar feeds to other tools. A calendar feed is different from an export of full booking records.

Available

Share calendars with optional holds, guest details and bookings from other sites.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • Choose what the calendar shares. This is not a full financial export.
Available

Share your calendar through an iCal link.

Plan: Core plan

We could not confirm a calendar link you can share with another service.

Rate sync

Send rates to linked booking sites. Check which sites are supported and any limits.

Available

Send nightly prices and booking rules to linked sites.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

Available

Send prices and booking rules to linked booking sites.

Plan: Core plan

With conditions

Send prices to linked booking sites.

Plan: Essentials / Premier

  • Ask which details sync and how often.
Availability sync

Send open and blocked dates to booking sites. Check how it works and any limits.

Available

Share open and blocked dates.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

Available

Send open and blocked dates to linked booking sites.

Plan: Core plan

With conditions

Send open and blocked dates to linked booking sites.

Plan: Essentials / Premier

  • Ask which details sync and how often.
Reservation sync

Import bookings and changes from booking sites, or keep them in sync. Check which sites are supported.

Available

Share booking updates in both directions.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

Available

Import bookings from linked sites.

Plan: Core plan

With conditions

Manage bookings from linked sites.

Plan: Essentials / Premier

  • Ask which details sync and how often.
Channel message sync

Send and receive guest messages through booking-site connections. Check which sites are supported.

Available

Read Airbnb, Vrbo and Booking.com messages in one inbox.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • Connect a supported booking site.
Available

Airbnb, Vrbo and Booking.com guest messaging

Plan: Core plan

  • Use a direct API connection to the booking site.
With conditions

Airbnb and Expedia messages in the unified inbox

Details: Text & Guest Messaging service

  • The service lists Airbnb, Expedia and ResNexus. We could not confirm the same messaging support for Vrbo or Booking.com.
Sync limitations

Known delays, fields that do not sync and limits on connections. These details alone do not show how reliable the service is.

With conditions

iCal updates from time to time. Booking windows vary by site.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • The guide says ongoing updates can take up to 20 minutes. This is guidance, not a speed guarantee.
Available

Use either iCal or the API for a booking site, not both.

Plan: Core plan

With conditions

Check which details each booking-site connection shares.

Plan: Essentials / Premier

  • ResNexus says updates happen in real time but does not promise a fixed speed. The full list of shared fields and error fixes is not confirmed. Messages work with fewer sites.
03 / Reservations & calendars
Multi calendar

A calendar view showing multiple listings and bookings together.

Available

Central calendar

Plan: Growth / Pro / Enterprise

Available

See several properties in a ribbon or monthly calendar.

Plan: Core plan

Available

See bookings in a calendar or grid.

Plan: Essentials / Premier

  • ResNexus advertises drag-and-drop booking and price changes.
Manual bookings

Enter bookings by hand as well as importing them from booking sites.

Available

Add quotes, holds or bookings from Add Lead or Calendar.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

Available

Add bookings by hand.

Plan: Core plan

With conditions

Manage phone and direct bookings.

Plan: Essentials / Premier

  • Phone bookings can sit alongside direct online and booking-site reservations.
Booking changes

Edit booking fields and check whether changes reach linked booking sites.

Available

Change bookings in the main calendar or phone app.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • Allowed changes vary by booking site.
With conditions

Change dates and charges for supported bookings.

Check plan: Core is likely. Check before buying.

  • Change Airbnb dates in Airbnb. Change Vrbo dates on Vrbo if it is not linked. Add Booking.com charge changes by hand.
With conditions

Drag and drop bookings to change them.

Plan: Essentials / Premier

  • Check which fields can change and each booking site’s rules.
Booking cancellation

Cancel bookings, with each booking site’s rules and refund limits.

With conditions

Cancel direct, Airbnb and Vrbo bookings, or request some Booking.com cancellations.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • Booking.com has rules for no-shows and invalid cards. Delete iCal bookings where they came from. Do not assume canceling sends a refund.
With conditions

Cancel supported bookings and keep their records.

Check plan: Core is likely. Check before buying.

  • Rules for canceling vary by booking site. For Vrbo bookings made before you linked it, track canceled stays yourself.
With conditions

Approved booking-site partners can cancel their own API bookings.

Access: Approved Availability Exchange booking-site partners

  • We do not know who can cancel in the website. Check the rules for each booking site too.
Calendar blocking

Block dates without making a paid guest booking.

Available

Block dates on linked booking sites.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

With conditions

Block dates and set booking rules.

Plan: Core plan

  • Gap rules can block direct bookings and linked booking sites, but those dates do not look blocked in OwnerRez.
  • Gap rules do not apply to blocks or bookings that are moved or changed.
With conditions

Block selected dates on booking sites.

Plan: Essentials / Premier

  • Check whether this also blocks direct bookings.
Booking import

Move or import existing bookings. Check which sources and file formats are supported.

With conditions

Import Airbnb and Booking.com bookings. Add other old bookings by hand.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • Airbnb includes the past 12 months. Booking.com imports future stays. Enter existing Vrbo and direct bookings yourself.
Available

Use Excel templates to import bookings and financial records.

Plan: Core plan

With conditions

Older guides describe a booking import during migration.

Details: Check whether your subscription includes this.

  • Check supported software, file formats, past-booking coverage and fees before moving.
Guest records

Save and view guest or contact history. This does not confirm a full customer-management system.

Available

Save guest names, contacts, past stays, preferences and custom fields.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

Available

Save guest names and contact details.

Check plan: Core is likely. Check before buying.

  • Broader tools to manage customer relationships are not confirmed.
With conditions

Manage guest records.

Plan: Essentials / Premier

  • Check which fields you can save and export.
Booking export

Export booking records. Check which file formats are supported.

Available

Export booking details through Extended Data reports.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • Filter by dates, owner or property. Reports arrive by email. We could not confirm the file format.
Available

Download bookings as Excel, CSV or TSV files.

Plan: Core plan

We could not confirm a full booking CSV export, its fields or date limits.

04 / Rates & booking rules
Seasonal rates

Set prices for dates or seasons in your rental software.

Available

Adjust rates by season

Check plan: Confirm this feature on Growth, Pro or Enterprise.

Available

Set prices for repeating seasons or selected dates.

Plan: Core plan

With conditions

Set different prices for selected dates.

Plan: Essentials / Premier

  • Automatic prices can account for busy dates and quieter periods.
Minimum stays

Set minimum stays. Check limits for each date and booking site.

Available

Set minimum stays by property, weekend, day of the week or date.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • Change specific dates in the price calendar. A connected pricing service controls the stay rules it sends.
Available

Set minimum stays by property or season.

Plan: Core plan

With conditions

Set minimum stays that can expire.

Plan: Essentials / Premier

  • Set rules for the property. How they reach booking sites varies.
Gap night rules

Adjust rules for unbooked nights between stays.

With conditions

Adjust gaps yourself or use rules from an outside pricing tool.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • We could not confirm a built-in tool that finds gaps for you. Outside tools may need setup and extra fees.
With conditions

Allow shorter stays to fill suitable gaps between bookings.

Plan: Core plan

  • Gap rules do not apply to blocks or bookings that are moved or changed.
  • Dates blocked by gap rules do not look blocked in the OwnerRez calendar.

We could not confirm a rule that finds and fills gaps between bookings. Seasonal minimum stays are separate.

Length of stay discounts

Give discounts based on how long guests stay.

With conditions

Offer percent discounts for longer stays.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • Support varies by booking site and rule. Check Booking.com before relying on it.
With conditions

Give percentage discounts for longer stays.

Plan: Core plan

  • Airbnb and Vrbo support differs. Set Booking.com discounts in its own Extranet.
With conditions

Offer lower prices for longer stays.

Plan: Essentials / Premier

  • Choose a percent discount or an amount off each night. You can also set a fixed night or stay price. These sliding rates do not reach booking sites or Availability Exchange partners.
Last minute discounts

Give discounts based on how soon guests arrive.

With conditions

Offer last-minute deals on Airbnb, Hostfully and HVMB.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • Airbnb discounts the nights that meet the rule. Hostfully discounts the booking that meets it.
Available

Offer discounts based on how soon the guest will arrive.

Plan: Core plan

We could not confirm a discount based on days left before arrival. ResNexus says prices can change with how full properties are and when guests book.

Dynamic pricing

Built-in tools that set prices and connections to outside pricing tools are separate features.

With conditions

Connect an outside pricing service.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • We could not confirm a built-in tool that sets prices from market demand.

We could not confirm this feature or what it requires.

With conditions

Adjust prices based on how full properties are and when guests book.

Plan: Essentials / Premier

  • Built-in rules change prices. Premier adds Rate Optimizer market comparisons. Outside pricing tools may cost extra.
Pricing connections

Connections to nightly-pricing tools and what they require.

With conditions

Beyond, Wheelhouse, DPGO, Nightpricer and PriceLabs connections

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • Set up the outside pricing service. Its fees may apply.
With conditions

Connect to PriceLabs, Beyond, DPGO or Wheelhouse.

Check plan: Core is likely. Check before buying.

  • You need an account with the pricing service and must approve the connection. Its fees apply.
  • These outside services send daily prices. This does not confirm a built-in market-based pricing tool.
With conditions

Connect to PriceLabs or RoomPriceGenie.

Details: External pricing connections

  • You may need a separate account, setup and service fees. Ask ResNexus to include connection fees in your quote.
05 / Guest messaging & AI
Unified inbox

See guest message threads from supported booking sites in one view.

Available

Read guest messages in one inbox.

Plan: Growth / Pro / Enterprise

Available

Read email, text and booking-site messages in one inbox.

Plan: Core plan

  • Text messages need the paid SMS add-on.
With conditions

Read Airbnb, Expedia and ResNexus messages in one inbox.

Details: Text & Guest Messaging service

  • This is sold as a separate messaging service. Check included sites and plan fees.
Scheduled messages

Schedule messages before or after booking dates and times.

Available

Schedule messages before or after booking events.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • Set the timing and the rules that must be met.
Available

Schedule messages around each booking.

Plan: Core plan

With conditions

Send welcome emails before arrival.

Plan: Essentials / Premier

  • Essentials includes one welcome email. Premier adds more email marketing. We could not confirm custom timed sequences on every booking site.
Event triggers

Send messages when listed booking events happen.

Available

Message triggers

Plan: Growth / Pro / Enterprise

Available

Send messages when a booking reaches a set stage.

Plan: Core plan

With conditions

Send a confirmation email when a booking is completed.

Plan: Essentials / Premier

  • We could not confirm a tool to make custom rules for every booking event.
Conditional messages

Rules that send or skip messages based on booking details.

Available

Set message rules by booking site, property and other conditions.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

Available

Set rules for when messages are sent.

Plan: Core plan

We do not know if booking, site or guest details can trigger messages. Saved emails and targeted marketing are different tools.

Message templates

Reuse message templates and fill them with supported guest or booking details.

Available

Message templates

Plan: Growth / Pro / Enterprise

Available

Reuse saved guest messages.

Plan: Core plan

With conditions

Edit confirmation email templates or design your own emails.

Plan: Essentials / Premier

  • We could not confirm shared templates for every booking site and text-message channel.
AI suggested replies

AI writes a draft. A person checks or sends it.

Available

InboxAI uses property and guest details to write reply drafts.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

Available

AI writes reply drafts.

Details: Paid Rezzy AI add-on

We do not know if staff can review AI drafts inside ResNexus. Asksuite can send replies itself or let a person take over. Those are different features.

AI automatic replies

AI sends guest replies without a person approving each one. Check the limits.

Not supported

InboxAI does not send automatic email replies.

Plan: Growth / Pro / Enterprise

  • Scheduled saved messages are a different feature.
Available

Choose when AI can send replies for you.

Details: Paid Rezzy AI add-on

With conditions

Connect Asksuite to answer guest questions automatically.

Details: Asksuite connection

  • Asksuite handles guest questions, availability and quotes. It has separate setup and terms. We could not confirm built-in AI replies on every booking site.
Approval before AI sends

Controls for a person to check an AI reply before it is sent.

Available

Check, edit and send AI-written messages.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

Available

Choose draft-only mode during selected hours.

Details: Paid Rezzy AI add-on

A person can take over an Asksuite chat. We could not confirm a setting that requires approval before every AI reply.

Translations

Check automatic message translation. Templates written in several languages are a different feature.

Not supported

InboxAI does not translate existing messages

Plan: Growth / Pro / Enterprise

  • It can write a reply in the guest’s language. That does not translate a message already received.
With conditions

Translate Airbnb guest messages in the inbox.

Check plan: Core is likely. Check before buying.

  • Connect Airbnb. Translation for other booking sites is not confirmed.
  • We could not confirm which incoming or outgoing messages are translated.

Asksuite can chat in more than one language. We do not know if it can translate old messages in the ResNexus inbox.

SMS messages

Text guests by SMS. Check supported countries, phone numbers and fees.

Available

Send text messages.

Plan: Growth / Pro / Enterprise

With conditions

Text guests from a dedicated phone number.

Details: Paid SMS add-on

  • Set up the SMS add-on and phone number.
  • Text messaging costs extra. Check supported countries and usage fees.
With conditions

Send text and picture messages.

Details: Text & Guest Messaging service

  • Advertised prices are Unlimited at $99/month, or Pay as you go at $79/month plus $0.02 per SMS and $0.04 per MMS. Check the currency, usage rules and account limits.
Email messages

Email guests. Check sender and booking-site limits.

Available

Use formatted email templates and automatic guest emails.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • Booking-site format rules apply. Some links may need a confirmed booking.
Available

Guest emails

Plan: Core plan

With conditions

Confirmation, welcome and thank-you emails

Plan: Essentials / Premier

  • Essentials includes one welcome email and one thank-you email. Premier adds more marketing tools.
06 / Direct bookings & payments
Website builder

Vendor-provided tools to create and host a direct-booking website.

Available

Direct booking site

Plan: Growth / Pro / Enterprise

Available

Build a hosted website.

Details: Paid Hosted Websites add-on

With conditions

Pay ResNexus to build a template or custom website.

Details: Website service

  • Website setup and hosting cost extra. They are not part of the main plan. Template sites have a one-time setup fee.
Booking widget

Add a booking engine to a website hosted elsewhere.

Available

Add a booking form to a website that supports HTML.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • You need to set up the outside website. The form supports booking rules and checkout.
Available

Put booking, search and calendar tools on your website.

Plan: Core plan

We could not confirm a supported booking form for a website you host elsewhere. Managed ResNexus websites link to its booking tool.

Custom domain

Use your own domain for the provider’s direct-booking website.

Available

Use your own web address for direct bookings.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • You must own and set up the web address.
Available

Use your own web address for a hosted website.

Details: Paid Hosted Websites add-on

We do not know if you can use your own web address. Check who buys it and what it costs to keep.

Payment processors

Payment services, with country and plan requirements.

With conditions

Stripe, PayPal and Vacation Rent Payment

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • You need a payment-provider account that works in your location. Its fees apply.
With conditions

Connect your own payment service.

Plan: Core plan

  • You need an outside payment-provider account. Its fees are separate.
  • Each property can use one credit-card processing method.
With conditions

Use ResNexus payments or connections to PayPal and USAePay.

Details: Payment processing / external connections

  • Check provider eligibility, account setup and payment fees.
Payment schedules

Schedule booking payments or installments. Check which booking types are supported.

Available

Schedule payments by property or booking.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • Connect a payment service and pay its fees.
Available

Schedule the first payment and remaining balance.

Check plan: Core is likely. Check before buying.

  • Set up payment rules. Automatic card payments need a saved guest card.
With conditions

Older training describes scheduled payments toward the balance.

Details: Check whether your subscription includes this.

  • The guides date from 2022 and 2023. Check current plan access, payment timing and retries after a failed payment.
Security deposits

Collect or hold refundable deposits. Damage insurance and protection are separate features.

With conditions

Collect deposits yourself or automatically. Card holds are a beta option.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • Set up your payment service and follow booking-site rules. Card holds are marked beta.
With conditions

Take a refundable deposit or hold money on a card.

Check plan: Core is likely. Check before buying.

  • Set up deposit rules and a supported payment service. Booking-site restrictions apply.

We do not know if it can hold and return a damage deposit. Taking part of the booking payment first is a different feature.

Refunds

Issue refunds through supported payment steps. Check whether fees are refunded too.

With conditions

Refund guest payments from the dashboard.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • Payment-service fees are not refunded.
With conditions

Refund a linked card payment or record a refund made elsewhere.

Check plan: Core is likely. Check before buying.

  • Use a connected payment service. Refund payments older than six months outside OwnerRez. Do the same if the payment service is no longer connected.

We could not confirm built-in refund controls, partial refunds or which payment services support refunds.

Rental agreements

Create, send or sign guest agreements. Check whether electronic signatures are supported.

Available

Digital signatures

Plan: Growth / Pro / Enterprise

Available

Let guests sign agreements online.

Plan: Core plan

With conditions

Use built-in contracts.

Plan: Premier

  • Check the signing tools, templates and contract process.
Guest verification

Checks of guest identity or bookings. These do not guarantee you meet legal rules.

With conditions

Use the Screen & Protect add-on for guest checks.

Details: Growth / Pro / Enterprise; Screen & Protect add-on

  • Enroll, accept the terms and provide enough guest details. We cannot promise the checks are always correct or that protection always applies.
With conditions

Connect SafeGuest to check guest identity and booking risk.

Check plan: Core connection is likely. SafeGuest is a separate service.

  • Set up SafeGuest and accept its terms. Optional Protect costs $29 per stay.
  • Prevent and Protect are different services.

We could not confirm ID checks, face checks or background screening. Guest records and portal access do not confirm them.

Direct booking fees

Fees for direct bookings. Check payment-processing fees and paid protection too.

With conditions

Growth charges 0.85% for direct bookings. Pro and Enterprise waive this Hostfully fee.

Plan: Growth / Pro / Enterprise

  • Payment-provider fees still apply.
Available

No OwnerRez booking fees; processor charges separate

Plan: Core plan

With conditions

No ResNexus commission on phone or direct online bookings.

Plan: Essentials / Premier

  • The booking tool is included. Payment fees and optional services can cost extra.
07 / Cleaning & operations
Automatic tasks

Creates tasks automatically from bookings or events linked to a booking.

Available

Create tasks when booking or calendar events happen.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • Set up the task rules.
With conditions

Turn requests in guest messages into tasks you can track.

Details: Paid Rezzy AI add-on

  • Turn on Rezzy for $9 per property each month.
  • This detects tasks in guest messages. It does not confirm every type of repeating task schedule.

We do not know if bookings can create tasks on their own. Assigning cleaners and showing room status are different tools.

Cleaner access

Give cleaners access to tasks or calendars without extra management tools they do not need.

Available

Give cleaners and repair teams access to the Service Provider Hub.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

Available

Give cleaners their own portal accounts.

Plan: Core plan

With conditions

Give cleaners access without booking or money details.

Details: Premier / Housekeeping Pro

  • Housekeeping Pro shows unit readiness. Check the role settings.
Task checklists

Reuse task lists and mark jobs done.

Available

Checklists on task cards

Check plan: Confirm this feature on Growth, Pro or Enterprise.

With conditions

OwnerRez describes task checklists.

Details: Paid Rezzy AI add-on

  • The current task setup guide does not explain how to create or complete the checklists.
With conditions

Edit cleaning checklists.

Details: Check whether your subscription includes this.

  • Premier includes Housekeeping Pro. Check which plan includes the checklist steps.
Photo requirements

Ask for or require photos of finished work.

You can add photos to task cards. We could not confirm a rule that requires a photo before completion.

We could not confirm this feature or what it requires.

We could not confirm required photos in the built-in cleaning tools. Snapfix photo work orders are a separate feature.

Task notifications

Send notices when tasks are assigned, changed or completed.

Available

Get app alerts and task updates.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

Available

Choose task alerts.

Check plan: Core is likely. Check before buying.

  • Set up the alerts you want to receive.
With conditions

Receive mobile task alerts through Snapfix.

Details: Snapfix connection

  • These are for outside repair workflows. Built-in cleaning alerts are not confirmed.
Maintenance tasks

Record maintenance jobs or assign them to someone. General reminders are a separate feature.

Available

Link repair tasks to guest arrivals.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

Available

Create repair tasks, assign staff and record the result.

Check plan: Core is likely. Check before buying.

  • These are tasks you add yourself. Rezzy’s automatic tasks from guest messages cost extra.
With conditions

Use Snapfix to manage repair work orders.

Details: Snapfix connection

  • You need a separate Snapfix service and setup. This does not confirm built-in ResNexus repair tickets.
Cleaning connections

Connections to outside cleaning services, with their setup requirements.

Available

Turno connection

Plan: Growth / Pro / Enterprise

With conditions

Connect to Turno for cleaning schedules.

Details: Available to all OwnerRez customers

  • You need a Turno account and must approve the connection. Cleaner payments and marketplace fees may apply.
  • Use one Turno account per OwnerRez account.
  • Turno imports bookings and blocks up to three months ahead.
With conditions

Use Snapfix for cleaning and repair work orders.

Details: Snapfix connection

  • You need a Snapfix account and setup. It offers photo work orders for outside teams. We could not confirm automatic cleaning updates from bookings.
08 / Check-in & smart access
Checkin instructions

Send check-in details to guests at supported stages of a booking.

Available

Send arrival and access instructions automatically.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

Available

Send arrival details through automatic booking messages.

Plan: Core plan

With conditions

Write welcome emails with arrival details.

Plan: Essentials / Premier

  • Essentials includes one welcome email. Check extra email sequences and text-message fees.
Guest portal

A booking page or portal for guests. Check what guests can do there.

With conditions

Give guests information through Digital Guidebooks.

Details: Growth / Pro / Enterprise; Digital Guidebooks add-on

  • This needs the Guidebooks add-on. We could not confirm that guests can change or cancel bookings there.
Available

Use My Stay for guest contact details, agreements and deposits.

Check plan: Core is likely. Check before buying.

  • Guests see only the steps you set up. Returning guests may need to prove who they are.
With conditions

Guests can use a web portal for stay details and payments.

Check plan: Plan access is unclear. Confirm before buying.

  • A link or QR code opens check-in, checkout, payments, extras and staff messages. One price page puts contactless check-in on Premier; the comparison table lists both plans.
Lock connections

Supported smart-lock platforms connect directly or through another service.

With conditions

Hostfully Devices smart-lock connections

Details: Growth / Pro / Enterprise; Hostfully Devices add-on

  • You need a supported device and a Hostfully Devices plan. Ask for the extra cost.
Available

Connect Schlage, igloohome, RemoteLock and other lock systems.

Plan: Core plan

  • Compatible connected lock platform
With conditions

Use ResNexus locks, RemoteLock or other access partners.

Details: Door lock service / external connection

  • You need supported hardware and an active service. Provider fees apply. Features vary by lock model.
Automatic lock codes

Creates lock codes automatically for each booking. Check the required hardware and services.

With conditions

Make a new PIN for each booking.

Details: Growth / Pro / Enterprise; Hostfully Devices add-on

  • You need a supported device and a Hostfully Devices plan. Ask for the extra cost.
Available

Make door codes for each booking.

Plan: Core plan

  • Compatible connected lock platform
With conditions

ResNexus Wi-Fi locks use a guest code based on the phone number.

Details: ResNexus Wi-Fi Door Locks

  • ResNexus says the code uses the last four phone digits. You need supported hardware and booking data. Other lock providers may work differently.
Code scheduling

Set codes to work only during the stated check-in and checkout times.

With conditions

Codes work from check-in until checkout.

Details: Growth / Pro / Enterprise; Hostfully Devices add-on

  • You need a supported device and a Hostfully Devices plan. Ask for the extra cost.
Available

Set door codes to work around check-in and check-out, with extra time if needed.

Plan: Core plan

  • Compatible connected lock platform
With conditions

Limit door-code access to the stay dates.

Details: ResNexus Wi-Fi Door Locks

  • This describes ResNexus Wi-Fi locks. Check arrival and departure times and the needed hardware.
Code delivery

Send booking access codes to guests through supported channels.

With conditions

Show access codes in connected Digital Guidebooks.

Details: Growth / Pro / Enterprise; Hostfully Devices add-on

  • You need a supported device and a Hostfully Devices plan. Ask for the extra cost.
With conditions

Add door codes to saved guest messages.

Plan: Core plan

  • Use a supported lock service that sends codes back to OwnerRez. Set up your message template.
With conditions

Send a ResNexus Wi-Fi lock code in the booking-confirmation email.

Details: ResNexus Wi-Fi Door Locks

  • ResNexus says the code uses the guest’s last four phone digits. You need the supported lock service and correct guest details. Other lock connections may differ.
Access extra costs

Smart-access software or connections may cost extra. Hardware is a separate cost.

With conditions

Hostfully Devices is a paid add-on

Details: Growth / Pro / Enterprise; Hostfully Devices add-on

  • You need a supported device and a Hostfully Devices plan. Ask for the extra cost.
With conditions

$4 per lock each month for direct Schlage, igloohome or Hubitat connections.

Details: Paid direct-lock connection

  • You need supported lock hardware. Other connection fees may differ.
  • Other outside-service fees are not confirmed here.
With conditions

The advertised lock plan costs $6 per lock each month.

Details: Door lock service

  • Buy supported hardware separately. Check installation fees and the full account cost.
09 / Reports & accounting
Booking reports

Reports about bookings. Check which measures they include.

Available

Filter booking figures by date, property or booking site.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

Available

See detailed bookings or booking summaries.

Plan: Core plan

With conditions

View booking and booking-site reports.

Plan: Essentials / Premier

  • Check which report fields can be exported.
Occupancy reports

See how often your rentals are booked. Filter by date or property.

Available

See booked nights. Filter by property and date.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

Available

See booked nights and the share of nights booked.

Plan: Core plan

With conditions

See booked nights and seasonal reports.

Plan: Essentials / Premier

  • Calculations, filters and account settings can affect the results.
Revenue reports

Revenue reports and the measures they include. These are separate from financial accounting.

Available

Owner financial reporting and analytics

Plan: Growth / Pro / Enterprise

Available

View booking income and payment reports.

Plan: Core plan

With conditions

See income and commission reports.

Plan: Essentials / Premier

  • Totals depend on prices, payments and accounting settings. These do not confirm net-profit accounting.
Owner statements

Statements for property owners. Check which income and expenses they include.

Available

Show booking income, owner adjustments and payout totals.

Plan: Growth / Pro / Enterprise

  • Include cost adjustments and filter by property or date. This does not confirm a full trust-accounting system.
Available

Make statements of income, costs and commissions.

Details: Paid Property Management add-on

With conditions

Make rental-owner statements.

Plan: Premier

  • Check how much you can change the statements and whether owner payments are supported.
Expense tracking

Record property or booking expenses in the software.

Available

Expense management

Plan: Growth / Pro / Enterprise

Available

Record costs and attach receipts.

Details: Paid Property Management add-on

We could not confirm built-in expense entry or tools to charge costs to owners. Reports and QuickBooks exports are separate features.

Accounting connections

Which accounting tools connect and what they can share.

With conditions

Connect QuickBooks, or use Ximplifi for QuickBooks and Sage Intacct.

Check plan: Check the plan and connection terms.

  • The connection or service may need setup and extra provider fees.
With conditions

Connect to QuickBooks.

Details: Paid QuickBooks add-on

  • You need a QuickBooks account.
With conditions

Export data to QuickBooks or connect QuickBooks Online.

Plan: Essentials / Premier

  • Both plans include QuickBooks exports. Check the connection service, setup and extra fees.
Report exports

Download reports in the listed file types.

Available

Download Enhanced Reports as HTML, PDF or CSV files.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • You cannot export the Analytics dashboard itself. Enhanced Reports is a different reporting tool.
Available

Download reports as Excel or CSV files.

Plan: Core plan

With conditions

Export accounting data to QuickBooks.

Plan: Essentials / Premier

  • We could not confirm CSV or PDF downloads for every report.
10 / Team & owner access
Team users

Extra staff accounts, with any user or plan limits.

Available

Team roles

Plan: Growth / Pro / Enterprise

Available

Create as many staff logins as you need.

Plan: Core plan

With conditions

Create separate user accounts.

Details: Check whether your subscription includes this.

  • Check the number of users, roles and extra-user fees.
User permissions

Choose what each person can see and do.

Available

Property Manager, Booking Agent, Property Sales Manager and Associate roles

Check plan: Confirm this feature on Growth, Pro or Enterprise.

Available

Give staff full, limited or view-only access.

Plan: Core plan

With conditions

Keep cleaners from seeing booking or money details.

Details: Premier / Housekeeping Pro

  • Housekeeping Pro limits cleaner access. We could not confirm every role’s permissions or whether all roles can be changed.
Choose which properties each person can access

Choose which properties a person can access.

Available

Choose properties for team members who are not managers.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • Turn on permissions first. Managers can still see every property. Associates may still see financial details.
Available

Choose which properties staff and portal users can access.

Plan: Core plan

With conditions

Choose which properties each user can access.

Details: Check whether your subscription includes this.

  • Check account setup and which current plan includes it.
Owner portal

Let owners view property, booking or financial details.

Available

Owner portal

Plan: Growth / Pro / Enterprise

Available

Owners can use the portal. Statements need the paid Property Management add-on.

Plan: Core plan

Premier includes owner statements. We do not know if owners get their own login or see only their own properties.

Mobile app

A mobile app. A website that fits a phone screen does not confirm an app.

Available

Mobile app

Plan: Growth / Pro / Enterprise

Not supported

Use an installable web app, rather than an app-store app.

Plan: Core plan

With conditions

Use the iPhone or Android app.

Details: Check whether your subscription includes this.

  • Check which plan includes it and which desktop features it supports.
11 / Integrations & data access
Public API

An API for outside developers. API connections to booking sites alone do not confirm developer access.

With conditions

Connect your own software with the paid Open API add-on.

Plan: Growth / Pro / Enterprise

  • You need the add-on and permission to connect.
Available

Connect your own software with API v2.

Plan: Core plan

With conditions

Approved partners can connect software through Availability Exchange.

Access: Approved Availability Exchange partners only. Each property must approve access.

  • Partners need approval and certification before using live property data.
API access conditions

Who can use the developer API, including required plans, approval and access limits.

With conditions

The paid Open API add-on is offered on all main plans.

Plan: Growth / Pro / Enterprise

  • Test and live access each have sign-in and access rules.
With conditions

Use a personal access token for your account, or OAuth for other users.

Plan: Core plan

  • Use the correct sign-in method.
  • Personal tokens have limits tied to the user account and IP address.
With conditions

Partners need approval, certification and property permission.

Access: Approved Availability Exchange partners only. Each property must approve access.

  • The rules list 20+ shared clients and/or 1,000+ potential ResNexus clients. ResNexus must allow the partner’s IP address. This is not open self-service access.
Webhooks

Sends notices about events to linked systems.

With conditions

Send booking, block, property and inbox alerts to connected software.

Details: Growth / Pro / Enterprise; Open API add-on

  • Set up an HTTPS receiving address with permission to use webhooks.
With conditions

Send booking, guest, property and message events to connected software.

Details: OAuth apps only

  • You need a registered OAuth app. Personal access tokens cannot use webhooks.
  • Acknowledge each alert within 4 seconds. Failed deliveries are retried up to 10 times.

We could not confirm live alerts for price or date changes. ResNexus says these are still being built. Its guide says to check for updates repeatedly.

Zapier

A Zapier connection with stated events, actions or plan requirements.

With conditions

Use booking events in the Hostfully Zapier connection.

Details: PMS plan; Zapier terms apply

  • You need a Zapier account and configured workflows. Plan fees may apply.
With conditions

Use the official Zapier connection.

Plan: Core plan

  • You need a separate Zapier account.

We could not confirm a ResNexus app in Zapier.

Data export

Check which data you can take with you, beyond calendar feeds. Ask which file types you can download.

With conditions

Read property and guest data through the API as JSON.

Details: Growth / Pro / Enterprise; Open API add-on

  • You need API access. This does not confirm an export of every type of data.
Available

Booking, inquiry and quote exports

Plan: Core plan

With conditions

Export guest lists and send financial data to QuickBooks.

Details: Check whether your subscription includes this.

  • Check full-account exports, attachments, file formats and how long data stays available after leaving.
12 / Setup & support
Onboarding

Setup help, including whether it is optional or costs extra.

Available

Join setup office hours. Growth has two one-to-one calls; Pro has three.

Plan: Growth / Pro / Enterprise

Available

Use the setup wizard and a free Jumpstart session.

Plan: Core plan

With conditions

Get help setting up booking-site connections.

Plan: Essentials / Premier

  • Ask for a quote that covers the work, timing and any service fees.
Moving your data

Help or tools to import records from another system.

With conditions

Import supported booking sites and enter other bookings by hand.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • We could not confirm a service that handles the whole move for you.
Available

Import existing bookings and past financial records.

Plan: Core plan

With conditions

Import guest details from another system.

Details: Check whether your subscription includes this.

  • Check supported software, past bookings and any fields that will not transfer.
Help center

Public guides and help pages. These alone do not show the quality of support.

Available

Help center and Hostfully University

Plan: Growth / Pro / Enterprise

Available

Public support guides

Plan: Core plan

With conditions

Use help inside your account.

Plan: Essentials / Premier

  • Click the help button in the back office. Some learning guides are public; full account help needs access.
Email support

Email support, with any plan limits. Response time is unconfirmed.

Available

24/7 email support

Plan: Growth / Pro / Enterprise

Available

Email support

Plan: Core plan

With conditions

Email support

Plan: Essentials / Premier

Chat support

Live or in-app support chat. Check whether help comes from a person, an AI bot or self-service pages.

Available

24/7 chat support

Plan: Growth / Pro / Enterprise

We could not confirm this feature or what it requires.

We could not confirm live support chat or its hours. ResNexus lists phone, email and in-app help.

Phone support

Phone support, with any plan or country limits.

We could not confirm phone support. Email, chat and some paid-plan video calls are listed.

We could not confirm this feature or what it requires.

With conditions

Call support during its service hours.

Plan: Essentials / Premier

  • Normal hours are Mon–Fri 7am–5pm MT and Sat 7am–4pm MT. Limited help is also listed for early and late weekdays. An emergency line can call you back after hours.
13 / API features
API features are listed below. Each row shows its access rules. Live operation is not confirmed.
Documented API versions

Versions listed in the public API guides. This does not guarantee they work with your setup.

With conditions

API v3; endpoint guides use v3.3.

Details: Growth / Pro / Enterprise; Open API add-on

Available

v2

Details: Check that your plan lets you connect your own software.

The API version number is not confirmed. GetReservation is due to end in 2027. The guide says to use GetReservationDetails instead.

API authentication

Security methods listed in the API guide. Approval to use the API and the right plan are separate requirements.

With conditions

Authorization or X-HOSTFULLY-APIKEY header

Details: Growth / Pro / Enterprise; Open API add-on

  • Use Authorization for an OAuth access token, or X-HOSTFULLY-APIKEY. Both are listed as apiKey schemes. Partner OAuth has its own setup guide.
Available

OAuth bearer or HTTP Basic personal token

Details: Check that your plan lets you connect your own software.

With conditions

HTTP Basic authentication

Access: Approved Availability Exchange partners only. Each property must approve access.

  • Use the approved partner username and passkey from an allowed IP address.
Read property records

Read property records through the API.

With conditions

GET /api/v3.3/properties

Details: Growth / Pro / Enterprise; Open API add-on

  • Read properties your agency can access. Supports updatedSince, _limit and _cursor.
With conditions

GET /v2/properties

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
With conditions

Read approved businesses and their rooms or units.

Access: Approved Availability Exchange partners only. Each property must approve access.

  • GetBusinesses returns business and contact details. GetUnits returns unit details. Each property must agree to share them.
Read reservation records

An API tool reads booking records.

With conditions

GET /api/v3.3/leads

Details: Growth / Pro / Enterprise; Open API add-on

  • Send propertyUid, agencyUid or leadUids. Access and filter rules apply.
With conditions

GET /v2/bookings

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
  • Either property_ids or since_utc required.
With conditions

Read bookings with GetReservationDetails.

Access: Approved Availability Exchange partners only. Each property must approve access.

  • Revenue Manager connections only. Filter by stay, booking or change dates and case-sensitive status. The end date means the last night, not checkout. Includes zero-value bookings and package discounts. Replaces GetReservation.
Create bookings

An API tool creates bookings. This does not confirm the same steps are available in the interface.

With conditions

POST /api/v3.3/leads

Details: Growth / Pro / Enterprise; Open API add-on

  • Send the agency, property, status and stay dates. Other booking actions use their own endpoints.
With conditions

POST /v2/bookings

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
With conditions

Create bookings with AddReservation.

Access: Approved Availability Exchange partners only. Each property must approve access.

  • Booking-site partners only. Put units in groups, then choose one unit or group. Keep external_id to change or cancel the booking. Sending card details has extra requirements.
Update bookings

An API tool changes booking fields. Check which fields and booking sites it supports.

With conditions

PATCH /api/v3.3/leads/{leadUid}

Details: Growth / Pro / Enterprise; Open API add-on

  • Use separate actions for workflow changes. Partner permission is needed to change personal details.
With conditions

PATCH /v2/bookings/{id}

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
With conditions

Change bookings made by your partner connection.

Access: Approved Availability Exchange partners only. Each property must approve access.

  • Booking-site partners can change only their own bookings. Overlapping dates or a longer stay need a quote object. Card-payment support is unclear; confirm it.
Read guest data

Read guest records through a separate API tool or as part of a booking response. Check which option is supported.

With conditions

GET /api/v3.3/guests/{agencyUid}

Details: Growth / Pro / Enterprise; Open API add-on

  • Partner and affiliate connections have limits on personal data.
With conditions

GET /v2/guests

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
  • At least one of q, created_since_utc, from or to required.

We do not know if it can read guest records on their own. GetReservationDetails gives stay dates and booking amounts. It has no guest contact fields or individual payment and refund records.

Update guest records

Updates guest records, not just contact fields on a booking.

We could not confirm changes to a guest record on its own. You can change guestInformation on a lead.

With conditions

PATCH /v2/guests/{id}

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.

We do not know if it can change guest records on their own. ModifyReservation can change the contact fields on a booking.

Read guest messages

An API tool reads guest messages or conversation details.

With conditions

GET /api/v3.3/messages

Details: Growth / Pro / Enterprise; Open API add-on

  • Filter by agency, thread or lead. Results can be read in pages.
With conditions

GET /v2/messages

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect through OAuth. Personal tokens cannot use messages.
  • Third-party apps also need a signed messaging agreement.

We could not confirm a way to read messages through the API.

Send guest messages

An API tool adds or sends guest messages. Check access requirements separately.

With conditions

POST /api/v3.3/messages

Details: Growth / Pro / Enterprise; Open API add-on

  • Send EMAIL or DIRECT_MESSAGE in supported Airbnb, Vrbo or Booking.com threads. Include leadUid.
With conditions

POST /v2/messages

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect through OAuth. Personal tokens cannot use messages.
  • Third-party apps also need a signed messaging agreement.

We could not confirm a way to send messages through the API.

Read nightly rates

Read rates through an API tool or nightly-price fields in a calendar response.

With conditions

Read nightly prices.

Details: Growth / Pro / Enterprise; Open API add-on

  • Send propertyUid, from and to.
With conditions

GET /v2/spotrates

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
  • This returns individual price overrides. Use GET /v2/calendar for the calculated nightly price.
With conditions

Read daily prices and currency with GetCalendar.

Access: Approved Availability Exchange partners only. Each property must approve access.

  • The property must share access. The start and end dates both mean stay nights, not checkout.
Update nightly rates

Send nightly prices through the API. This is separate from working out which price to use.

With conditions

Change nightly prices.

Details: Growth / Pro / Enterprise; Open API add-on

  • Choose SET or REMOVE and send the pricing-period record.
With conditions

PATCH /v2/spotrates

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
With conditions

Set prices for groups of units.

Access: Approved Availability Exchange partners only. Each property must approve access.

  • Only pricing partners can use this; booking-site partners cannot. It replaces selected prices. If extra-guest amounts are missing, the old value may stay or become zero. A failed request may still save some changes.
Read availability calendar

Read open dates or calendar nights through the API.

With conditions

Read a property’s calendar.

Details: Growth / Pro / Enterprise; Open API add-on

  • Send the from and to dates.
With conditions

GET /v2/calendar

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
  • Request at most 90 days at a time.
  • Older dates or dates outside the booking window may be missing. An open date does not prove it meets all booking rules.
  • Nightly amounts exclude fees and taxes. Data can be late. Check availability and the full stay price through Quote / Booking before accepting a booking.
With conditions

Read open dates and available unit counts.

Access: Approved Availability Exchange partners only. Each property must approve access.

  • GetCalendar counts open, booked and blocked dates. GetAvailability uses stay dates. GetQuote checks stay rules for booking-site partners only. Quotes and bookings need units set up in groups.
Read payment records

Reads actual payment records. Changing payment settings or making payment links is a separate feature.

With conditions

Read transactions with amounts and status.

Details: Growth / Pro / Enterprise; Open API add-on

  • Use GET /api/v3.3/transactions with orderUid, or GET /transactions/{uid}. Types include sale, deposit charge and refund.
With conditions

GET /v2/payments

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.

We do not know if it can read each payment. GetReservationDetails gives booking amounts and stays. It has no guest contact fields or individual payment and refund records.

Read refund records

An API tool reads refund records. This does not confirm that it can issue refunds.

With conditions

Read REFUND records through the transactions API.

Details: Growth / Pro / Enterprise; Open API add-on

  • Records give the refund type, amount, original transaction and status. This reads a refund; it does not issue one.
With conditions

GET /v2/refunds

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.

We do not know if it can read refunds. GetReservationDetails gives booking amounts and stays. It has no guest contact fields or individual payment and refund records.

Read owner records

Read property-owner records through the API.

With conditions

Read owner records.

Details: Growth / Pro / Enterprise; Open API add-on

  • Send agencyUid. You can also filter the results.
With conditions

GET /v2/owners

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.

We could not confirm access to owner records through the API.

Custom data fields

API tools for custom fields or extra booking details. Check which types of data each tool supports.

With conditions

GET /api/v3.3/custom-data

Details: Growth / Pro / Enterprise; Open API add-on

  • Send exactly one propertyUid or leadUid. This reads custom values; it does not confirm tools to create any field definition you want.
With conditions

POST /v2/fielddefinitions

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.

You can add free-text booking notes. We could not confirm tools to create custom property or guest fields.

Manage webhook plans

API tools to list, create or remove webhook plans. A guide to receiving webhook updates alone does not confirm these controls.

With conditions

List, create or delete webhook setups.

Details: Growth / Pro / Enterprise; Open API add-on

  • You need the correct agency or partner access and sign-in details.
With conditions

POST /v2/webhookplans

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect through an OAuth app.

We do not know if the API can manage alerts. Alerts for prices and open dates are still planned.

Documented throttling response

The API lists error 429 for too many requests or another stated request limit. Exact numeric limits need separate confirmation.

With conditions

Too many requests return HTTP 429. Published limits conflict.

Details: Growth / Pro / Enterprise; Open API add-on

  • One guide lists 10,000 requests per hour. A July 2026 FAQ lists 1,000. Ask which limit applies to your account.
With conditions

Too many requests return HTTP 429.

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
  • We could not confirm the number of requests allowed.

We could not confirm the request limit or how the API reports too many requests.

Reservation pagination

Read booking records a page at a time. Check the default page size and any maximum.

With conditions

Read leads in batches using _cursor and _limit.

Details: Growth / Pro / Enterprise; Open API add-on

  • We could not confirm the maximum batch size.
With conditions

Use limit, offset or cursor to read records in batches. The default is 20; the maximum is 100.

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
  • For booking lists, use the next_page_url cursor. When you send a cursor, changed filters are ignored.

We could not confirm page or cursor controls for reading bookings in batches. GetReservation lists date and status filters.

Compare property management software for daily work — Hostfully Property Management Platform vs OwnerRez vs ResNexus

List the jobs you want to handle in one place. Check booking sites, guest messages, payments and staff access first. Then compare the plan and extras needed for those jobs. A long feature list will not show whether your booking sites and work rules are covered.

Hostfully Property Management Platform: what to consider

Ask which extras your quote includes. Open API, Digital Guidebooks and smart-device services cost extra. InboxAI drafts replies for review. Do not treat those drafts as messages sent on their own. Read the Hostfully Property Management Platform profile for its plans and requirements.

OwnerRez: what to consider

Match the core tools and paid modules to your process. Text messages and Rezzy cost extra. Staff tasks are separate from Rezzy issue detection and paid owner-accounting tools. Check payment and channel rules before moving bookings. Read the OwnerRez profile for its plans and requirements.

ResNexus: what to consider

Check the edition and extras in your quote. Messages are a separate service. Premier lists Housekeeping Pro and rental-owner statements. A separate owner portal was not confirmed. Read the ResNexus profile for its plans and requirements.

Explore all property management options, how to choose property management software, how to plan a software switch to continue your shortlist.

Common questions

What should I test before switching to one of these tools?

Check future bookings, blocked dates and rate plans before the new system takes control. Then look at rates and fees on each booking site. A link marked connected does not prove that every booking or price rule moved across.

How should I compare the full setup for Hostfully Property Management Platform, OwnerRez and ResNexus?

List the main software and any extras on their own. Extras can include lock tools, guidebooks, paid modules and a team to answer guests. Ask which tasks your quote covers. Name the person who will do the work that remains. An inbox or task list does not do it all for you.

Does Hostfully’s base software include Digital Guidebooks and smart-device tools?

Do not assume both are in the base plan. Hostfully lists Digital Guidebooks and smart-device tools as add-ons. Ask for a quote that names the services you need. Check their setup costs and scope apart from the main property software.

Do OwnerRez’s optional tools stay free after the trial?

No. OwnerRez says premium features left on after the trial become billable. Check which optional tools you have enabled before the trial ends. Keep only the ones you want to pay for; trying a tool does not make it part of the base price.

Can ResNexus show who should clean a room and when it was last cleaned?

Yes. Its housekeeping chart tracks the unit, last cleaning, assigned person, cleaning type and room status. You can also change cleaning checklists. Check that your package has the tools you need. The chart records work; it does not prove cleaning quality.

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