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Hostex vs Lodgify vs OwnerRez

Comparing

Compare Hostex vs Lodgify vs OwnerRez for daily rental work. Check bookings, guest messages and daily tasks. Choose a plan that covers the jobs you need.

Overview

Hostex

Combine booking calendars, guest messages, tasks and direct-booking tools across several plans.

Best for: Manage calendars, messages and tasks in one place.

Lodgify

Manage booking calendars and a shared inbox. Professional adds custom message rules; Ultimate adds daily work tasks.

Best for: Combining booking work with plan-based message and team tools.

OwnerRez

Manage bookings, guest messages, booking-site links and direct bookings. Optional modules add further tools.

Best for: Managing booking records, payment schedules and guest agreements.

Compare features by plan.

Showing all 110 detailed properties.
Hostex versus Lodgify versus OwnerRez: features, plans and limits.
What matters to youHostex
4.7 / 5Out of 283 reviews
Property management
Lodgify
4.7 / 5Out of 5,837 reviews
Property management
OwnerRez
4.9 / 5Out of 342 reviews
Property management
Score
Score74
STRCompare scoring
Score81
STRCompare scoring
Score83
STRCompare scoring
At a glance / Prices for your properties
PropertiesBasic supports up to 2 properties. We could not confirm a maximum for Pro or Premium.Basic allows one property and Starter allows two. We could not confirm a maximum for the account, Professional or Ultimate.We could not confirm a minimum or maximum property count. The minimum monthly fee covers the first property even when it is turned off. This billing rule does not set a property limit.
OverviewHostex combines channel/calendar management, guest messaging, tasks and direct-booking tools, with Basic, Pro and Premium plans.Four tiers cover booking sites, calendars and a shared inbox. Starter adds website bookings. Professional adds custom automatic messages. Ultimate adds daily work tasks.Pay for the core plan per property. It manages booking sites, messages and booking records. It also has tools for direct bookings. Optional modules add PM, websites, accounting, SMS and Rezzy.
Plans and add-ons
Basic

Up to 2 properties and 2 team roles, with a TTlock smart-lock connection. Task alerts by SMS cost extra.

Pro

Adds Vrbo, guest guidebooks, automated cleaning, Open API and owner reports. SMS task notifications are an add-on.

Premium

Includes Pro, plus custom connections and priority setup. The calculator lists prices, but you must contact sales to buy.

Basic

One property, with a booking-site calendar, inbox and self-setup. Website access is unconfirmed.

Starter

Up to two properties. Includes Basic tools, plus a website and booking widget, price and payment tools, co-host access and expert setup.

Professional

Includes Basic and Starter tools, plus scheduled messages, manual payment collection, phone and email support, and Dynamic Pricing.

Ultimate

Includes lower plans, plus tasks, automatic check-in and checkout steps, owner statements, a guest app, Turno and priority live support.

Smart Locks · add-on

Pay USD 7 per device each month in advance. You need supported hardware already installed. We could not confirm whether the base plan qualifies.

Core plan

Monthly plan priced per property, with no booking or setup fee. Some features appear to be included because the full list of premium-only features does not name them. Confirm that they are in your plan.

Property Management · add-on

Owner statements and expense accounting cost extra, based on property count.

QuickBooks · add-on

You need a QuickBooks account. A separate fee depends on your property count.

Hosted Websites · add-on

A hosted website and custom domain cost extra. The fee depends on your property count.

WordPress + Integrated Websites · add-on

The supported WordPress plugin and listing-content API option has a separate fee.

SMS · add-on

Pay for the number or module, plus outgoing text segments above the included amount.

Rezzy AI · add-on

USD 9 per property each month for AI guest replies and tasks created from action items. The checklist details come from the vendor.

1-property price for your selection
Basic plan · USD 7.30Monthly billing selection · Monthly plan total.Ask how tax applies. Payment fees, provider fees and charges for use may cost extra.
Plan prices and conditions

Basic: USD 7.3

Monthly plan total.

Ask how tax applies. Payment fees, provider fees and charges for use may cost extra.

Pro: USD 10.4

Monthly plan total.

Ask how tax applies. Payment fees, provider fees and charges for use may cost extra.

Premium: USD 15.7

Monthly plan total.

Ask how tax applies. Payment fees, provider fees and charges for use may cost extra.

To buy Premium, contact sales. The amount comes from the public calculator.

Basic monthly account total · USD 18.00Monthly billing selection · The shown monthly account total uses your current setup and USD. Taxes, payment fees and extras are separate.
Plan prices and conditions

Basic: USD 18

The shown monthly account total uses your current setup and USD. Taxes, payment fees and extras are separate.

Starter: USD 33

The shown monthly account total uses your current setup and USD. Taxes, payment fees and extras are separate.

Professional: USD 58

The shown monthly account total uses your current setup and USD. Taxes, payment fees and extras are separate.

Ultimate: USD 85

The shown monthly account total uses your current setup and USD. Taxes, payment fees and extras are separate.

Core monthly plan · USD 40.00Monthly billing selection · This is the monthly core total for your exact property count. Optional modules cost extra. Any sales tax for the billing address costs extra. The minimum first-property charge applies even when that property is disabled.
Plan prices and conditions

Core plan: USD 40

Monthly base price for the exact number of properties. Optional add-ons and sales tax based on your billing address cost extra. The minimum fee for the first property applies even when it is turned off.

Property Management add-on: USD 10

This is the monthly core total for the exact property count. Optional modules and sales tax for the billing address cost extra. The minimum first-property charge applies even when disabled. A module fee is added to the core price. It is not a separate all-inclusive tier.

QuickBooks add-on: USD 10

This is the monthly core total for the exact property count. Optional modules and sales tax for the billing address cost extra. The minimum first-property charge applies even when disabled. A module fee is added to the core price. It is not a separate all-inclusive tier.

Hosted Websites add-on: USD 15

This is the monthly core total for the exact property count. Optional modules and sales tax for the billing address cost extra. The minimum first-property charge applies even when disabled. A module fee is added to the core price. It is not a separate all-inclusive tier.

WordPress + Integrated Websites add-on: USD 10

This is the monthly core total for the exact property count. Optional modules and sales tax for the billing address cost extra. The minimum first-property charge applies even when disabled. A module fee is added to the core price. It is not a separate all-inclusive tier.

Rezzy AI add-on: USD 9

This is the monthly core total for the exact property count. Optional modules and sales tax for the billing address cost extra. The minimum first-property charge applies even when disabled. A module fee is added to the core price. It is not a separate all-inclusive tier.

SMS add-on: Price not confirmed

USD 15 per phone number each month includes 500 outgoing text segments. Each extra segment costs USD 0.015. Your cost depends on phone numbers and use, not property count.

Direct lock connections: Price not confirmed

Schlage, Igloohome and Hubitat cost USD 4 per lock each month. Count the locks you need.

Limits and requirements
  • Basic covers up to two properties. Its smart-lock links are limited to TTlock. Vrbo, Open API and automatic cleaning need Pro/Premium.
  • iCal updates twice an hour. It marks booked dates but does not send full booking records.
  • Basic allows one property. Starter allows up to two. Ask about the limits for Professional and Ultimate.
  • AI Co-Host is beta and requires approval before sending or changing anything.
  • Automatic refunds need eligible website or manual bookings, Policy automation turned on and supported card payments. Booking-site and outside-payment limits still apply.
  • SMS and Rezzy cost extra. Payment services and outside connections may charge their own fees.
  • The guides say task photos and files are optional. We could not confirm a way to require a photo before a task can be marked done.
  • Mobile access is an installable web app, not a native app.
Review sources
CapterraRating 4.9 / 5 · 23 reviews
TrustpilotTrustScore 4.7 / 5 · 258 reviews
G2Rating 3.3 / 5 · 2 reviews
GetAppRating 4.9 / 5 · 23 reviews
Software AdviceRating 4.9 / 5 · 23 reviews
CapterraRating 4.5 / 5 · 1,311 reviews
TrustpilotTrustScore 4.7 / 5 · 4,436 reviews
G2Rating 4.4 / 5 · 90 reviews
GetAppRating 4.5 / 5 · 1,311 reviews
Software AdviceRating 4.5 / 5 · 1,311 reviews
CapterraRating 4.9 / 5 · 271 reviews
TrustpilotTrustScore 4.7 / 5 · 71 reviews
GetAppRating 4.9 / 5 · 271 reviews
Software AdviceRating 4.9 / 5 · 271 reviews
01 / Plans & requirements
Plan options

Plans offered for this rental software. Optional modules are separate from plan levels.

Available

Basic; Pro; Premium

Plan: Basic (up to 2 properties), Pro and Premium

Available

Basic; Starter; Professional; Ultimate

Plan: Basic / Starter / Professional / Ultimate

Available

Core plan, with optional paid add-ons.

Plan: Core plan

Property limits

Listing or property limits for each plan. A target customer range does not confirm a strict limit.

Available

Basic covers up to 2 properties. Use Pro or Premium for more.

Basic supports up to 2 properties. We could not confirm a maximum for Pro or Premium.

Plan: Basic (up to 2 properties), Pro and Premium

  • We could not confirm a firm limit for Pro or Premium.
Available

Basic: 1 property; Starter: 2 properties

Basic allows one property and Starter allows two. We could not confirm a maximum for the account, Professional or Ultimate.

Plan: Basic / Starter / Professional / Ultimate

  • We could not confirm firm limits for Professional or Ultimate.

We could not confirm a minimum or maximum property count. The minimum monthly fee covers the first property even when it is turned off. This billing rule does not set a property limit.

  • We could not confirm a maximum number of properties.
How you are charged

How plan fees are worked out and billed. Check whether you pay per listing, per account or a share of booking income.

Available

Per property per month; monthly or yearly plan

Plan: Basic (up to 2 properties), Pro and Premium

  • Yearly rates are shown per month, but you pay for the year.
Available

Price depends on property count, plan and how long you pay for.

Plan: Basic / Starter / Professional / Ultimate

Available

Monthly plan based on property count

Plan: Core plan

Booking fees

Fixed or percentage fees on bookings. Check which transactions they apply to.

Available

Hostex says it charges no booking fee.

Plan: Basic (up to 2 properties), Pro and Premium

  • Booking-site commissions, payment fees and extra services still cost money.
Available

Plans list a 0% booking fee.

Plan: Basic / Starter / Professional / Ultimate

  • Payment fees and optional services can cost extra.
Available

No OwnerRez booking fees

Plan: Core plan

Paid add-ons

Features or services that cost extra beyond your plan.

With conditions

Extra HostGPT replies cost more. Basic and Pro also charge extra for task text alerts.

Details: Basic / Pro: task text alerts; all plans: extra HostGPT replies

  • Guest checks, guest text messages and WhatsApp have separate usage fees.
  • Outside services charge separately.
Available

Optional advice and extra services cost more.

Plan: Basic / Starter / Professional / Ultimate

Available

Property Management, QuickBooks, websites, SMS and Rezzy cost extra.

Plan: Core plan

Trial

Trial length and rules. A demo is different from a free trial.

Available

15-day free trial; no card needed

Plan: Basic (up to 2 properties), Pro and Premium

Available

7 days; no credit card required

Plan: Basic / Starter / Professional / Ultimate

Available

14 days, including enabled premium modules

Plan: Core plan

  • Damage Protection coverage is charged even during the trial
Setup fees

One-time setup fees. A missing price does not mean setup is free.

Setup help is included. We could not confirm whether all setup services are free.

Available

No setup fee

Details: All current plans

Available

No setup fee

Plan: Core plan

02 / Channels & sync
Airbnb connection

How to connect Airbnb, and which accounts and listings qualify.

Available

Connect directly to Airbnb.

Plan: Basic (up to 2 properties), Pro and Premium

Available

Connect directly to Airbnb.

Plan: Basic (1 property); Starter (up to 2); Professional; Ultimate

Available

Connect directly to Airbnb.

Plan: Core plan

Vrbo connection

How to connect Vrbo, and which accounts and listings qualify.

Available

Connect directly to Vrbo.

Plan: Pro and Premium

Available

Connect directly to Vrbo.

Plan: Basic (1 property); Starter (up to 2); Professional; Ultimate

Available

Connect directly to Vrbo.

Plan: Core plan

Booking.com connection

How to connect Booking.com and which accounts and listings qualify.

Available

Connect directly to Booking.com.

Plan: Basic (up to 2 properties), Pro and Premium

Available

Connect directly to Booking.com.

Plan: Basic (1 property); Starter (up to 2); Professional; Ultimate

Available

Connect directly to Booking.com.

Plan: Core plan

  • Connect through the API to use messages.
iCal import

Import calendars from other tools. Check which details arrive and how updates work.

With conditions

Import booked dates from an outside calendar.

Plan: Basic (up to 2 properties), Pro and Premium

  • Checks twice an hour. This does not import guest details or full booking records.
Available

Import booked and blocked dates through an iCal calendar link.

Plan: Basic (1 property); Starter (up to 2); Professional; Ultimate

  • Connect the outside calendar. This shares dates, not full booking records.
Available

Import an outside calendar through an iCal link.

Plan: Core plan

iCal export

Export calendar feeds to other tools. A calendar feed is different from an export of full booking records.

With conditions

Share your Hostex calendar link with another booking site.

Plan: Basic (up to 2 properties), Pro and Premium

  • This shares calendar dates, not full booking records.
Available

Share open and blocked dates with an outside calendar.

Plan: Basic (1 property); Starter (up to 2); Professional; Ultimate

  • Other services check your calendar link for updates. It does not export full booking records.
Available

Share your calendar through an iCal link.

Plan: Core plan

Rate sync

Send rates to linked booking sites. Check which sites are supported and any limits.

With conditions

Send prices and minimum stays to linked booking sites.

Plan: Basic (up to 2 properties), Pro and Premium

  • Vrbo needs Pro or Premium. An accepted update request does not prove the booking site has applied it.
Available

Send prices to linked booking sites.

Plan: Basic (1 property); Starter (up to 2); Professional; Ultimate

Available

Send prices and booking rules to linked booking sites.

Plan: Core plan

Availability sync

Send open and blocked dates to booking sites. Check how it works and any limits.

With conditions

Send open and blocked dates to linked booking sites.

Plan: Basic (up to 2 properties), Pro and Premium

  • Set up the direct booking-site connection. Calendar-only iCal links refresh twice an hour.
Available

Send open and blocked dates to linked booking sites.

Plan: Basic (1 property); Starter (up to 2); Professional; Ultimate

Available

Send open and blocked dates to linked booking sites.

Plan: Core plan

Reservation sync

Import bookings and changes from booking sites, or keep them in sync. Check which sites are supported.

With conditions

Import bookings, changes and cancellations from linked sites.

Plan: Basic (up to 2 properties), Pro and Premium

  • Past-booking imports vary by site. iCal links show booked dates only.
Available

See booking-site reservations in one calendar.

Plan: Basic (1 property); Starter (up to 2); Professional; Ultimate

Available

Import bookings from linked sites.

Plan: Core plan

Channel message sync

Send and receive guest messages through booking-site connections. Check which sites are supported.

With conditions

One inbox for Airbnb, Booking.com, Vrbo and direct bookings

Plan: Basic (up to 2 properties), Pro and Premium

  • Vrbo needs Pro or Premium. Some booking sites require you to start the chat.
Available

Read messages from linked booking sites in the inbox.

Plan: Basic (1 property); Starter (up to 2); Professional; Ultimate

Available

Airbnb, Vrbo and Booking.com guest messaging

Plan: Core plan

  • Use a direct API connection to the booking site.
Sync limitations

Known delays, fields that do not sync and limits on connections. These details alone do not show how reliable the service is.

With conditions

Outside calendars refresh twice an hour and do not include booking details.

Plan: Basic (up to 2 properties), Pro and Premium

  • An accepted update request does not prove the booking site has applied it.
Available

Price and offer rules vary by booking site.

Details: Connected-channel setup

  • Set Booking.com and Expedia offers on those sites. Airbnb and Vrbo have their own rules. Promo codes work only on your website.
Available

Use either iCal or the API for a booking site, not both.

Plan: Core plan

03 / Reservations & calendars
Multi calendar

A calendar view showing multiple listings and bookings together.

Available

See listings in one calendar. Link related properties and rooms.

Plan: Basic (up to 2 properties), Pro and Premium

Available

See bookings for several properties in one calendar.

Plan: Starter (up to 2 properties); Professional; Ultimate

Available

See several properties in a ribbon or monthly calendar.

Plan: Core plan

Manual bookings

Enter bookings by hand as well as importing them from booking sites.

Available

Add manual bookings to the calendar.

Plan: Basic (up to 2 properties), Pro and Premium

With conditions

Add a booking with or without a quote.

Check plan: Check which plan includes this.

  • Without a quote, manage prices and payments outside Lodgify. The booking status controls whether dates are blocked.
Available

Add bookings by hand.

Plan: Core plan

Booking changes

Edit booking fields and check whether changes reach linked booking sites.

Available

Move existing bookings between properties

Plan: Basic (up to 2 properties), Pro and Premium

Available

Extend a guest’s stay in the host app.

Plan: Starter (up to 2 properties); Professional; Ultimate

  • We could not confirm other changes or the rules for each booking site.
With conditions

Change dates and charges for supported bookings.

Check plan: Core is likely. Check before buying.

  • Change Airbnb dates in Airbnb. Change Vrbo dates on Vrbo if it is not linked. Add Booking.com charge changes by hand.
Booking cancellation

Cancel bookings, with each booking site’s rules and refund limits.

With conditions

Import cancellations from booking sites, or cancel direct bookings.

Plan: Basic (up to 2 properties), Pro and Premium

  • Canceling a direct booking does not send an automatic refund.
With conditions

Cancel website, manual and supported booking-site reservations.

Check plan: Check which plan includes this.

  • Cancel Airbnb bookings in Airbnb. Use Booking.com or Expedia to cancel bookings from those sites. Lodgify can cancel Vrbo bookings linked through the API. Guests cannot cancel on their own.
With conditions

Cancel supported bookings and keep their records.

Check plan: Core is likely. Check before buying.

  • Rules for canceling vary by booking site. For Vrbo bookings made before you linked it, track canceled stays yourself.
Calendar blocking

Block dates without making a paid guest booking.

Available

Open or block dates in the shared calendar.

Plan: Basic (up to 2 properties), Pro and Premium

Available

Block or open dates in the host app.

Plan: Starter (up to 2 properties); Professional; Ultimate

With conditions

Block dates and set booking rules.

Plan: Core plan

  • Gap rules can block direct bookings and linked booking sites, but those dates do not look blocked in OwnerRez.
  • Gap rules do not apply to blocks or bookings that are moved or changed.
Booking import

Move or import existing bookings. Check which sources and file formats are supported.

With conditions

Import bookings from linked sites. Past-booking limits vary.

Plan: Basic (up to 2 properties), Pro and Premium

  • Airbnb: up to 3 months, with a limit of 5,000 entries. Booking.com: future check-ins only. Several other sites do not import past bookings.
  • Recreate manual bookings and blocked dates before connecting a booking site.
With conditions

Get help moving bookings.

Check plan: Check the migration service and plan.

  • A setup specialist helps. Check supported software, file formats, past data and timing.
  • A full transfer is not guaranteed.
Available

Use Excel templates to import bookings and financial records.

Plan: Core plan

Guest records

Save and view guest or contact history. This does not confirm a full customer-management system.

Available

View guest records and booking details. Filter by booking site.

Details: Check which plan includes this.

Available

See guest details in the host app.

Plan: Starter (up to 2 properties); Professional; Ultimate

Available

Save guest names and contact details.

Check plan: Core is likely. Check before buying.

  • Broader tools to manage customer relationships are not confirmed.
Booking export

Export booking records. Check which file formats are supported.

You can export statistics and transactions. We could not confirm a full booking-record export or its file format.

Available

Download filtered past or future bookings as CSV files.

Check plan: Check which plan includes this.

  • This exports bookings, not necessarily the whole account.
Available

Download bookings as Excel, CSV or TSV files.

Plan: Core plan

04 / Rates & booking rules
Seasonal rates

Set prices for dates or seasons in your rental software.

Available

Set prices for several dates, properties and booking sites at once.

Plan: Basic (up to 2 properties), Pro and Premium

With conditions

Set seasonal prices for selected dates.

Plan: Starter / Professional / Ultimate

  • Set seasonal prices by hand. They do not repeat automatically or support copying within a rental. Dynamic Pricing overrides work differently.
Available

Set prices for repeating seasons or selected dates.

Plan: Core plan

Minimum stays

Set minimum stays. Check limits for each date and booking site.

Available

Set minimum stays and how far ahead guests can book.

Plan: Basic (up to 2 properties), Pro and Premium

Available

Set minimum stays by date or day of the week.

Check plan: Check which plan includes this.

  • The longest minimum across the stay applies. Rules can reach your website, Airbnb, Booking.com, Vrbo and Expedia.
Available

Set minimum stays by property or season.

Plan: Core plan

Gap night rules

Adjust rules for unbooked nights between stays.

Available

Adjust minimum-stay rules for gaps between bookings

Details: Check which plan includes this.

We could not confirm this feature or what it requires.

With conditions

Allow shorter stays to fill suitable gaps between bookings.

Plan: Core plan

  • Gap rules do not apply to blocks or bookings that are moved or changed.
  • Dates blocked by gap rules do not look blocked in the OwnerRez calendar.
Length of stay discounts

Give discounts based on how long guests stay.

With conditions

Set Airbnb discounts for weekly, monthly or other stay lengths.

Details: Check which plan includes this.

  • Connect your Airbnb listing. The discounted nightly price must be at least USD10.
With conditions

Set fixed prices for weekly, monthly or custom-length stays.

Plan: Starter / Professional / Ultimate

  • Use fixed amounts, not percent discounts. A custom rate covers one stay length.
  • Booking.com needs matching weekly or monthly rate plans. Whether the stay costs less than nightly pricing depends on setup.
With conditions

Give percentage discounts for longer stays.

Plan: Core plan

  • Airbnb and Vrbo support differs. Set Booking.com discounts in its own Extranet.
Last minute discounts

Give discounts based on how soon guests arrive.

With conditions

Set Airbnb last-minute discounts. Hostex also has same-day price rules.

Details: Check which plan includes this.

  • Airbnb last-minute discounts cover arrivals in 0–28 days.
With conditions

Limit offers to guests arriving soon.

Plan: Starter / Professional / Ultimate

  • Set up website offers. Airbnb and Vrbo updates follow their rules. Set Booking.com and Expedia offers on those sites. Promo codes work only on your website.
Available

Offer discounts based on how soon the guest will arrive.

Plan: Core plan

Dynamic pricing

Built-in tools that set prices and connections to outside pricing tools are separate features.

With conditions

Use PriceLabs to adjust prices based on market demand.

Plan: Basic (up to 2 properties), Pro and Premium

  • You need a separate PriceLabs account. Hostex’s own price rules do not confirm market-based pricing.
Available

Built-in pricing uses Beyond to adjust nightly rates.

Details: Professional / Ultimate; 3-month trial on Basic / Starter

  • Prices update daily up to 18 months ahead. Set a minimum price or override prices yourself.

We could not confirm this feature or what it requires.

Pricing connections

Connections to nightly-pricing tools and what they require.

With conditions

Use PriceLabs prices and minimum stays.

Plan: Basic (up to 2 properties), Pro and Premium

  • PriceLabs fees and access rules apply.
With conditions

PriceLabs, Beyond, Smartness and TechTape

Details: Check which plan includes this.

  • You need an account with the pricing service.
  • These outside services are separate from the built-in pricing tool.
With conditions

Connect to PriceLabs, Beyond, DPGO or Wheelhouse.

Check plan: Core is likely. Check before buying.

  • You need an account with the pricing service and must approve the connection. Its fees apply.
  • These outside services send daily prices. This does not confirm a built-in market-based pricing tool.
05 / Guest messaging & AI
Unified inbox

See guest message threads from supported booking sites in one view.

Available

Read booking-site and direct-booking messages in one inbox.

Plan: Basic (up to 2 properties), Pro and Premium

Available

Read guest messages from linked sites in one inbox.

Plan: Basic (1 property); Starter (up to 2); Professional; Ultimate

Available

Read email, text and booking-site messages in one inbox.

Plan: Core plan

  • Text messages need the paid SMS add-on.
Scheduled messages

Schedule messages before or after booking dates and times.

With conditions

Schedule messages around check-in and check-out.

Plan: Basic (up to 2 properties), Pro and Premium

  • Messages use the property’s time zone. Booking-site message rules still apply.
Available

Scheduled arrival and departure messages

Plan: Professional / Ultimate

Available

Schedule messages around each booking.

Plan: Core plan

Event triggers

Send messages when listed booking events happen.

Available

Messages triggered by bookings, changes and cancellations

Plan: Basic (up to 2 properties), Pro and Premium

Available

Send messages when booking events happen.

Plan: Professional / Ultimate

Available

Send messages when a booking reaches a set stage.

Plan: Core plan

Conditional messages

Rules that send or skip messages based on booking details.

Available

Set rules that send messages based on booking details.

Details: Check which plan includes this.

  • We could not confirm the full list of rule options or which plan includes them.

We could not confirm this feature or what it requires.

Available

Set rules for when messages are sent.

Plan: Core plan

Message templates

Reuse message templates and fill them with supported guest or booking details.

Available

Save answers and message templates that fill in booking details.

Plan: Basic (up to 2 properties), Pro and Premium

Available

Reuse quick replies and saved messages.

Plan: Basic (1 property); Starter (up to 2); Professional; Ultimate

Available

Reuse saved guest messages.

Plan: Core plan

AI suggested replies

AI writes a draft. A person checks or sends it.

With conditions

HostGPT writes drafts for you to review.

Plan: Basic (up to 2 properties), Pro and Premium

  • Includes 10 replies per property each month, with at least 50 per account. The paid add-on allows 100 per property each month.
  • The trial includes 50 replies in total.
  • When you reach the limit, HostGPT stops until your next billing period or an upgrade.
Available

AI writes and improves draft replies

Plan: Basic (1 property); Starter (up to 2); Professional; Ultimate

Available

AI writes reply drafts.

Details: Paid Rezzy AI add-on

AI automatic replies

AI sends guest replies without a person approving each one. Check the limits.

With conditions

HostGPT can send replies for you.

Plan: Basic (up to 2 properties), Pro and Premium

  • Includes 10 replies per property each month, with at least 50 per account. The paid add-on allows 100 per property each month.
  • The trial includes 50 replies in total.
  • When you reach the limit, HostGPT stops until your next billing period or an upgrade.

We could not confirm this feature or what it requires.

Available

Choose when AI can send replies for you.

Details: Paid Rezzy AI add-on

Approval before AI sends

Controls for a person to check an AI reply before it is sent.

With conditions

Choose draft-only mode to review replies before sending.

Plan: Basic (up to 2 properties), Pro and Premium

  • Includes 10 replies per property each month, with at least 50 per account. The paid add-on allows 100 per property each month.
  • The trial includes 50 replies in total.
  • When you reach the limit, HostGPT stops until your next billing period or an upgrade.
With conditions

Co-Host asks you to approve messages or changes first.

Details: AI Co-Host beta

  • Beta access is required.
  • This is a beta feature. Check whether you can use it.
Available

Choose draft-only mode during selected hours.

Details: Paid Rezzy AI add-on

Translations

Check automatic message translation. Templates written in several languages are a different feature.

Available

Automatic guest message translation

Plan: Pro and Premium

We could not confirm this feature or what it requires.

With conditions

Translate Airbnb guest messages in the inbox.

Check plan: Core is likely. Check before buying.

  • Connect Airbnb. Translation for other booking sites is not confirmed.
  • We could not confirm which incoming or outgoing messages are translated.
SMS messages

Text guests by SMS. Check supported countries, phone numbers and fees.

With conditions

Text guests to collect booking charges.

Details: Check which plan includes this.

  • The price per text depends on the destination country. We could not confirm a general two-way guest text inbox.
Available

Text guests with updates and reminders.

Plan: Ultimate

  • Check text-message fees, supported countries and sending limits.
With conditions

Text guests from a dedicated phone number.

Details: Paid SMS add-on

  • Set up the SMS add-on and phone number.
  • Text messaging costs extra. Check supported countries and usage fees.
Email messages

Email guests. Check sender and booking-site limits.

Available

Forward messages to guests by email

Plan: Basic (up to 2 properties), Pro and Premium

With conditions

Send a cancellation email from an editable template.

Check plan: Check which plan includes this.

  • Use the cancellation Message slider, then Send. Check other guest-email tools and supported booking sites.
  • This confirms cancellation emails, not every type of email campaign.
Available

Guest emails

Plan: Core plan

06 / Direct bookings & payments
Website builder

Vendor-provided tools to create and host a direct-booking website.

Available

Build a booking website with templates, taxes, rate plans and search settings.

Plan: Basic (up to 2 properties), Pro and Premium

Available

Build a hosted website from templates.

Plan: Starter / Professional / Ultimate

Available

Build a hosted website.

Details: Paid Hosted Websites add-on

Booking widget

Add a booking engine to a website hosted elsewhere.

Available

Put a booking form or calendar on your existing website.

Plan: Pro and Premium

Available

Put a booking tool on WordPress, Wix or Squarespace.

Plan: Starter / Professional / Ultimate

  • Compatible payment account or external site
Available

Put booking, search and calendar tools on your website.

Plan: Core plan

Custom domain

Use your own domain for the provider’s direct-booking website.

Available

Use your own web address for your booking site.

Plan: Pro and Premium

Available

Use your own web address.

Plan: Starter / Professional / Ultimate

Available

Use your own web address for a hosted website.

Details: Paid Hosted Websites add-on

Payment processors

Payment services, with country and plan requirements.

With conditions

Take direct-booking payments with Stripe or PayPal.

Plan: Basic (up to 2 properties), Pro and Premium

  • You need a payment-provider account and must pay its fees. You can also accept booking requests manually.
Available

Connect Stripe or another supported payment service.

Plan: Starter / Professional / Ultimate

  • Compatible payment account or external site
With conditions

Connect your own payment service.

Plan: Core plan

  • You need an outside payment-provider account. Its fees are separate.
  • Each property can use one credit-card processing method.
Payment schedules

Schedule booking payments or installments. Check which booking types are supported.

With conditions

Set one-time, weekly, monthly or custom repeating booking charges.

Details: Check which plan includes this.

  • Each recurring charge has a due date. Collection uses payment links or recorded payments. Automatic card charging is not confirmed.
With conditions

Schedule payments using your booking policy.

Plan: Starter / Professional / Ultimate

  • You need a booking quote, active Policy automation and a supported online payment method.
  • Turn off automatic payments for old bookings that are already paid.
Available

Schedule the first payment and remaining balance.

Check plan: Core is likely. Check before buying.

  • Set up payment rules. Automatic card payments need a saved guest card.
Security deposits

Collect or hold refundable deposits. Damage insurance and protection are separate features.

With conditions

Hold a deposit through Stripe. Release it yourself or automatically.

Plan: Basic (up to 2 properties), Pro and Premium

  • Set up Stripe for deposits. Its payment hold lasts 7 days.
  • The refund time setting applies to all deposits. For long stays, check Stripe’s rules or collect a deposit offline.
  • Turn on Use for deposit for the connected Stripe account. Adding the account alone is not enough.
Available

Hold money on a guest’s card for possible damage.

Plan: Professional; Ultimate

  • This holds funds on the card. It does not take a deposit payment upfront.
With conditions

Take a refundable deposit or hold money on a card.

Check plan: Core is likely. Check before buying.

  • Set up deposit rules and a supported payment service. Booking-site restrictions apply.
Refunds

Issue refunds through supported payment steps. Check whether fees are refunded too.

With conditions

Refund some or all of an online direct-booking payment.

Details: Check which plan includes this.

  • Only for upcoming or current stays paid online. You cannot refund more than you collected.
  • Canceling a booking does not send a refund automatically.
With conditions

Use automatic policy refunds or send refunds yourself.

Check plan: Check which plan includes this.

  • Automatic refunds need a website or manual booking, an active Policy, a card payment and an enabled payment service. Choose manual mode for a custom partial refund.
  • You can send manual refunds through Stripe, Braintree, AuthorizeNet or Lodgify Payments. Refund PayPal, bank or cash payments outside Lodgify.
  • Mark as Refunded only saves a record. It does not send money.
With conditions

Refund a linked card payment or record a refund made elsewhere.

Check plan: Core is likely. Check before buying.

  • Use a connected payment service. Refund payments older than six months outside OwnerRez. Do the same if the payment service is no longer connected.
Rental agreements

Create, send or sign guest agreements. Check whether electronic signatures are supported.

We could not confirm built-in tools to create, sign or collect rental agreements.

Available

Include a rental agreement with the booking quote.

Check plan: Check which plan includes this.

  • Set up the quote. We could not confirm online signing.
Available

Let guests sign agreements online.

Plan: Core plan

Guest verification

Checks of guest identity or bookings. These do not guarantee you meet legal rules.

With conditions

Collect guest IDs through the portal or connect an outside screening service.

Details: Check which plan includes this.

  • Outside screening services may charge extra. Collecting an ID does not prove a guest’s identity has been checked.
With conditions

Connect Chekin for guest registration and ID checks.

Check plan: Chekin plan required. Check the Lodgify plan.

  • You need both services. Check the ID-check method and where it works in the US. This is not a promise of legal compliance.
  • This is an outside service. Built-in or face-recognition checks are not confirmed.
With conditions

Connect SafeGuest to check guest identity and booking risk.

Check plan: Core connection is likely. SafeGuest is a separate service.

  • Set up SafeGuest and accept its terms. Optional Protect costs $29 per stay.
  • Prevent and Protect are different services.
Direct booking fees

Fees for direct bookings. Check payment-processing fees and paid protection too.

With conditions

Hostex says it charges no commission on direct bookings.

Plan: Basic (up to 2 properties), Pro and Premium

  • Payment-provider and other outside-service fees still apply.
Available

Plans list a 0% booking fee.

Plan: Starter / Professional / Ultimate

  • Payment fees still apply. Basic’s zero booking fee does not confirm it includes a direct-booking website.
Available

No OwnerRez booking fees; processor charges separate

Plan: Core plan

07 / Cleaning & operations
Automatic tasks

Creates tasks automatically from bookings or events linked to a booking.

Available

Create cleaning and repair tasks when booking events happen.

Plan: Pro and Premium

Available

Create tasks from bookings or set them to repeat.

Plan: Ultimate

With conditions

Turn requests in guest messages into tasks you can track.

Details: Paid Rezzy AI add-on

  • Turn on Rezzy for $9 per property each month.
  • This detects tasks in guest messages. It does not confirm every type of repeating task schedule.
Cleaner access

Give cleaners access to tasks or calendars without extra management tools they do not need.

Available

Invite cleaners to use the app for their assigned tasks.

Plan: Basic (up to 2 properties), Pro and Premium

Available

Let team members see their assigned tasks.

Plan: Ultimate

Available

Give cleaners their own portal accounts.

Plan: Core plan

Task checklists

Reuse task lists and mark jobs done.

Available

Give cleaners a checklist to mark as done.

Plan: Basic (up to 2 properties), Pro and Premium

Available

Step-by-step task checklists

Plan: Ultimate

With conditions

OwnerRez describes task checklists.

Details: Paid Rezzy AI add-on

  • The current task setup guide does not explain how to create or complete the checklists.
Photo requirements

Ask for or require photos of finished work.

With conditions

Cleaners can send photos or written updates when finishing tasks.

Plan: Basic (up to 2 properties), Pro and Premium

  • We could not confirm a setting that requires a photo before a task can be finished.
Available

Require photos for tasks.

Plan: Ultimate

We could not confirm this feature or what it requires.

Task notifications

Send notices when tasks are assigned, changed or completed.

With conditions

Send alerts by app or email. Text alerts depend on the plan.

Plan: Basic (up to 2 properties), Pro and Premium

  • Basic and Pro charge extra for task texts. Premium includes them. Guest texts have separate prices.
Available

Send app alerts for tasks.

Plan: Ultimate

Available

Choose task alerts.

Check plan: Core is likely. Check before buying.

  • Set up the alerts you want to receive.
Maintenance tasks

Record maintenance jobs or assign them to someone. General reminders are a separate feature.

Available

Create, assign and track repair tasks.

Details: Check which plan includes this.

  • All plans include task management. Automatic cleaning is on Pro and Premium. Check which plan covers automatic repair tasks.
Available

Assign repair tasks.

Plan: Ultimate

Available

Create repair tasks, assign staff and record the result.

Check plan: Core is likely. Check before buying.

  • These are tasks you add yourself. Rezzy’s automatic tasks from guest messages cost extra.
Cleaning connections

Connections to outside cleaning services, with their setup requirements.

With conditions

Connect to Turno and choose which properties to share.

Details: Check which plan includes this.

  • You need a Turno account. Check which Hostex plan includes the connection.
With conditions

Connect to Turno. Ultimate advertises a Turno plan.

Plan: Ultimate

  • You need the Turno service.
  • Cleaning work is separate from the plan.
With conditions

Connect to Turno for cleaning schedules.

Details: Available to all OwnerRez customers

  • You need a Turno account and must approve the connection. Cleaner payments and marketplace fees may apply.
  • Use one Turno account per OwnerRez account.
  • Turno imports bookings and blocks up to three months ahead.
08 / Check-in & smart access
Checkin instructions

Send check-in details to guests at supported stages of a booking.

With conditions

Send check-in guides and door codes for each booking.

Plan: Pro and Premium

  • Some booking sites require you to start the chat. Booking.com may block guide links.
  • If you require a deposit, guests must pay it to see the address, door code and other check-in details.
Available

Send arrival details in scheduled messages.

Plan: Professional / Ultimate

Available

Send arrival details through automatic booking messages.

Plan: Core plan

Guest portal

A booking page or portal for guests. Check what guests can do there.

With conditions

Guests use a phone web page for arrival details, ID checks and deposits.

Plan: Pro and Premium

  • If a security deposit is set, guests must pay before seeing the address or door code. Other check-in details are also hidden until payment.
With conditions

Guests can view arrival and stay details on a web page or app.

Plan: Ultimate

  • We could not confirm other guest-portal actions.
Available

Use My Stay for guest contact details, agreements and deposits.

Check plan: Core is likely. Check before buying.

  • Guests see only the steps you set up. Returning guests may need to prove who they are.
Lock connections

Supported smart-lock platforms connect directly or through another service.

With conditions

Basic connects to TTlock. Pro and Premium support more lock brands.

Plan: Basic (up to 2 properties), Pro and Premium

  • You need a supported lock and account. Check your exact model.
With conditions

Connect supported Nuki, Igloohome, Schlage or Yale locks.

Check plan: Paid Smart Locks add-on. Check the base plan.

  • Install a supported lock. Each connected lock costs USD7 a month, paid in advance.
Available

Connect Schlage, igloohome, RemoteLock and other lock systems.

Plan: Core plan

  • Compatible connected lock platform
Automatic lock codes

Creates lock codes automatically for each booking. Check the required hardware and services.

With conditions

Make a unique booking code 3 days before check-in.

Plan: Basic (up to 2 properties), Pro and Premium

  • Basic supports TTlock. Pro and Premium support other compatible connections.
Available

Make a different door code for each booking.

Check plan: Paid Smart Locks add-on. Check the base plan.

  • Install a supported lock. The add-on costs USD7 per connected device each month.
Available

Make door codes for each booking.

Plan: Core plan

  • Compatible connected lock platform
Code scheduling

Set codes to work only during the stated check-in and checkout times.

With conditions

Door codes work from check-in until check-out.

Plan: Basic (up to 2 properties), Pro and Premium

  • Connect a supported lock. Basic supports TTlock only.
Available

Codes start at check-in and stop at checkout.

Check plan: Paid Smart Locks add-on. Check the base plan.

  • Install a supported lock. The add-on costs USD7 per connected device each month.
Available

Set door codes to work around check-in and check-out, with extra time if needed.

Plan: Core plan

  • Compatible connected lock platform
Code delivery

Send booking access codes to guests through supported channels.

With conditions

Send codes in automatic messages or check-in guides.

Plan: Basic (up to 2 properties), Pro and Premium

  • You need a connected, supported lock. Basic includes automatic messages. Check-in guides need Pro or Premium.
Available

Send codes in automatic messages.

Check plan: Paid Smart Locks add-on. Check the base plan.

  • Install a supported lock. The add-on costs USD7 per connected device each month.
With conditions

Add door codes to saved guest messages.

Plan: Core plan

  • Use a supported lock service that sends codes back to OwnerRez. Set up your message template.
Access extra costs

Smart-access software or connections may cost extra. Hardware is a separate cost.

With conditions

Hostex says it adds no fee for smart-device connections.

Plan: Basic (up to 2 properties), Pro and Premium

  • Buy the hardware and pay any lock-account or outside-service fees. Basic supports TTlock only.
With conditions

USD7 per connected smart lock each month.

Check plan: Paid Smart Locks add-on. Check the base plan.

  • Pay each month in advance. Buy supported lock hardware separately.
With conditions

$4 per lock each month for direct Schlage, igloohome or Hubitat connections.

Details: Paid direct-lock connection

  • You need supported lock hardware. Other connection fees may differ.
  • Other outside-service fees are not confirmed here.
09 / Reports & accounting
Booking reports

Reports about bookings. Check which measures they include.

Available

See booking income and costs by property or booking site.

Plan: Basic (up to 2 properties), Pro and Premium

Available

Booking reports

Plan: Starter / Professional / Ultimate

Available

See detailed bookings or booking summaries.

Plan: Core plan

Occupancy reports

See how often your rentals are booked. Filter by date or property.

Available

See booked nights, average nightly prices and income per available night.

Plan: Basic (up to 2 properties), Pro and Premium

  • Filter by property, booking site and date range.
Available

See how often properties are booked. Filter by property, date or booking site.

Plan: Ultimate

Available

See booked nights and the share of nights booked.

Plan: Core plan

Revenue reports

Revenue reports and the measures they include. These are separate from financial accounting.

With conditions

See income and costs, with monthly reports on Pro and Premium.

Plan: Pro and Premium

  • Monthly reports exclude the current month. Stays across months are split by night. Regenerate reports yourself after changes.
Available

See income on owner statements.

Plan: Ultimate

  • Statements include booking income, fees, costs and payouts.
Available

View booking income and payment reports.

Plan: Core plan

Owner statements

Statements for property owners. Check which income and expenses they include.

Available

Make monthly PDF owner reports with your fee and category settings.

Plan: Pro and Premium

Available

Statements with revenue, fees and expenses

Plan: Ultimate

Available

Make statements of income, costs and commissions.

Details: Paid Property Management add-on

Expense tracking

Record property or booking expenses in the software.

Available

Record income and costs and link them to bookings.

Plan: Basic (up to 2 properties), Pro and Premium

Available

Track booking fees and property costs entered by hand.

Plan: Ultimate

  • This feeds owner statements. It is not a full bookkeeping tool.
Available

Record costs and attach receipts.

Details: Paid Property Management add-on

Accounting connections

Which accounting tools connect and what they can share.

With conditions

Send bookings and transactions to Clearing.

Plan: Basic (up to 2 properties), Pro and Premium

  • You need a separate Clearing account. Its fees may apply.
With conditions

Connect to Clearing or VRPlatform for accounting.

Check plan: Outside accounting plan required. Check the Lodgify plan.

  • You need plans with Lodgify and the chosen service. This is a connection, not built-in accounting or a promise of compliance.
With conditions

Connect to QuickBooks.

Details: Paid QuickBooks add-on

  • You need a QuickBooks account.
Report exports

Download reports in the listed file types.

With conditions

Download statistics as spreadsheets and transactions or monthly reports as CSV files.

Plan: Basic (up to 2 properties), Pro and Premium

  • Monthly reports need Pro or Premium. File formats vary by report.
Available

Download owner statements and reports, or bookings as CSV files.

Details: Ultimate for owner statements and advanced reports. Check the plan for booking CSV files.

  • Each export covers its own report or booking data. We could not confirm a full-account export.
Available

Download reports as Excel or CSV files.

Plan: Core plan

10 / Team & owner access
Team users

Extra staff accounts, with any user or plan limits.

With conditions

Create team accounts and assign roles.

Plan: Basic (up to 2 properties), Pro and Premium

  • Basic allows up to 2 team roles. We could not confirm a limit for Pro or Premium.
Available

Co-host access

Plan: Starter / Professional / Ultimate

Available

Create as many staff logins as you need.

Plan: Core plan

User permissions

Choose what each person can see and do.

With conditions

Choose who can use pricing, calendars and messages.

Plan: Basic (up to 2 properties), Pro and Premium

  • Basic limited to 2 team roles.
Available

Choose how much each team member can access.

Plan: Ultimate

Available

Give staff full, limited or view-only access.

Plan: Core plan

Choose which properties each person can access

Choose which properties a person can access.

With conditions

Choose which properties and rooms each team member can access.

Plan: Basic (up to 2 properties), Pro and Premium

  • Basic limited to 2 team roles.

We could not confirm this feature or what it requires.

Available

Choose which properties staff and portal users can access.

Plan: Core plan

Owner portal

Let owners view property, booking or financial details.

Available

Give owners accounts that show only their own listings.

Details: Check which plan includes this.

  • Owner reports and owner logins may have different plan rules. Check which plan includes logins.
Available

Give owners limited access to view their reports.

Plan: Ultimate

  • We could not confirm other owner tools beyond finances and reports.
Available

Owners can use the portal. Statements need the paid Property Management add-on.

Plan: Core plan

Mobile app

A mobile app. A website that fits a phone screen does not confirm an app.

Available

Use the iPhone or Android app for calendars, bookings, messages and tasks.

Plan: Basic (up to 2 properties), Pro and Premium

Available

Use the host app on iPhone or Android.

Plan: Starter (up to 2 properties); Professional; Ultimate

Not supported

Use an installable web app, rather than an app-store app.

Plan: Core plan

11 / Integrations & data access
Public API

An API for outside developers. API connections to booking sites alone do not confirm developer access.

With conditions

Connect your own software to manage properties and bookings.

Plan: Pro and Premium

  • Your software needs permission to connect.
Available

Connect your own software through the API.

Plan: Starter (up to 2 properties); Professional; Ultimate

Available

Connect your own software with API v2.

Plan: Core plan

API access conditions

Who can use the developer API, including required plans, approval and access limits.

With conditions

Create a Hostex access token to connect software.

Plan: Pro and Premium

  • Use Pro or Premium with the right account permissions. Basic or an expired plan may return error 420.
  • Partner OAuth connections have a separate approval process.
With conditions

Create a key in Settings → Public API.

Plan: Starter (up to 2 properties); Professional; Ultimate

  • You need an API key. Check live access and any older or custom account terms.
With conditions

Use a personal access token for your account, or OAuth for other users.

Plan: Core plan

  • Use the correct sign-in method.
  • Personal tokens have limits tied to the user account and IP address.
Webhooks

Sends notices about events to linked systems.

With conditions

Send booking, message, calendar and review alerts to connected software.

Plan: Pro and Premium

  • The price table lists webhooks on all plans, but the management API needs Pro or Premium. Confirm Basic access.
  • Alerts contain limited details. Fetch the full record through the API. Delayed alerts are not guaranteed to be replayed.
With conditions

Send alerts for prices, open dates, bookings and guest messages.

Check plan: Check which plan includes this.

  • You need API access and a receiving web address. Check whether your account can use these alerts.
With conditions

Send booking, guest, property and message events to connected software.

Details: OAuth apps only

  • You need a registered OAuth app. Personal access tokens cannot use webhooks.
  • Acknowledge each alert within 4 seconds. Failed deliveries are retried up to 10 times.
Zapier

A Zapier connection with stated events, actions or plan requirements.

We could not confirm an official Hostex app or supported link in Zapier. API access alone does not confirm one.

With conditions

Official Zapier connection

Details: Check which plan includes this.

  • You need a separate Zapier account.
With conditions

Use the official Zapier connection.

Plan: Core plan

  • You need a separate Zapier account.
Data export

Check which data you can take with you, beyond calendar feeds. Ask which file types you can download.

With conditions

Download statistics spreadsheets and income or cost reports as CSV files.

Plan: Basic (up to 2 properties), Pro and Premium

  • These reports do not confirm a full account export. Bulk API access needs Pro or Premium.
Available

Download owner statements and reports, or bookings as CSV files.

Details: Ultimate for owner statements and advanced reports. Check the plan for booking CSV files.

  • Each export covers its own report or booking data. We could not confirm a full-account export.
Available

Booking, inquiry and quote exports

Plan: Core plan

12 / Setup & support
Onboarding

Setup help, including whether it is optional or costs extra.

Available

Get guided setup help. Premium adds priority setup services.

Plan: Basic (up to 2 properties), Pro and Premium

Available

Get personal setup help.

Plan: Starter / Professional / Ultimate

Available

Use the setup wizard and a free Jumpstart session.

Plan: Core plan

Moving your data

Help or tools to import records from another system.

With conditions

Move booking-site connections, with some details entered again by hand.

Details: Check which plan includes this.

  • Recreate manual bookings and blocked dates before connecting. Past-booking limits vary by booking site.
With conditions

Get help moving listings, bookings and guest data.

Check plan: Check the migration service and plan.

  • A setup specialist helps. Check supported software, file formats, past data and timing.
  • A full transfer is not guaranteed.
Available

Import existing bookings and past financial records.

Plan: Core plan

Help center

Public guides and help pages. These alone do not show the quality of support.

Available

Public searchable help center and API reference

Plan: Basic (up to 2 properties), Pro and Premium

Available

Public Lodgify Help Center

Details: Public; no plan required to read

Available

Public support guides

Plan: Core plan

Email support

Email support, with any plan limits. Response time is unconfirmed.

Available

Email support advertised on all plans

Plan: Basic (up to 2 properties), Pro and Premium

Available

Contact a person by email.

Plan: Starter / Professional / Ultimate

Available

Email support

Plan: Core plan

Chat support

Live or in-app support chat. Check whether help comes from a person, an AI bot or self-service pages.

Available

Live-chat support advertised on all plans

Plan: Basic (up to 2 properties), Pro and Premium

Available

Live chat support

Plan: Ultimate

We could not confirm this feature or what it requires.

Phone support

Phone support, with any plan or country limits.

We could not confirm phone support. Hostex lists email and chat.

Available

Contact support by phone.

Plan: Professional / Ultimate

We could not confirm this feature or what it requires.

13 / API features
API features are listed below. Each row shows its access rules. Live operation is not confirmed.
Documented API versions

Versions listed in the public API guides. This does not guarantee they work with your setup.

With conditions

OpenAPI schema 3.0.0; Hostex API /v3 server

Plan: Pro and Premium

  • You need a Hostex access token to connect your software.
Available

v1, v2

Details: Check that your plan lets you connect your own software.

Available

v2

Details: Check that your plan lets you connect your own software.

API authentication

Security methods listed in the API guide. Approval to use the API and the right plan are separate requirements.

With conditions

Hostex-Access-Token API key in request header

Plan: Pro and Premium

  • You need a Hostex access token to connect your software.
Available

X-ApiKey header

Details: API access conditions apply

  • The public API key can read and change data. Booking-site API calls need a separate channel key.
Available

OAuth bearer or HTTP Basic personal token

Details: Check that your plan lets you connect your own software.

Read property records

Read property records through the API.

With conditions

GET /properties retrieves property records

Plan: Pro and Premium

  • You need a Hostex access token to connect your software.
With conditions

GET /v2/properties

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
With conditions

GET /v2/properties

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
Read reservation records

An API tool reads booking records.

With conditions

Read bookings with filters.

Plan: Pro and Premium

  • You need a Hostex access token to connect your software.
  • By default, the search returns bookings with check_out within 180 days.
With conditions

GET /v2/bookings/bookings

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
With conditions

GET /v2/bookings

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
  • Either property_ids or since_utc required.
Create bookings

An API tool creates bookings. This does not confirm the same steps are available in the interface.

With conditions

Create direct bookings.

Plan: Pro and Premium

  • You need a Hostex access token to connect your software.
  • Creates direct bookings, not bookings on travel sites.
With conditions

POST /v1/reservation/booking

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
With conditions

POST /v2/bookings

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
Update bookings

An API tool changes booking fields. Check which fields and booking sites it supports.

With conditions

Change stay details.

Plan: Pro and Premium

  • You need a Hostex access token to connect your software.
  • Canceling a direct booking uses a separate API action.
With conditions

PUT /v1/reservation/booking/{id}

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
  • Only supported booking fields can be changed.
With conditions

PATCH /v2/bookings/{id}

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
Read guest data

Read guest records through a separate API tool or as part of a booking response. Check which option is supported.

With conditions

Read guest details from bookings.

Plan: Pro and Premium

  • You need a Hostex access token to connect your software.
  • We could not confirm an API action to read a separate guest database.
With conditions

Read guest contact details from booking records.

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
  • We could not confirm a separate guest directory.
With conditions

GET /v2/guests

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
  • At least one of q, created_since_utc, from or to required.
Update guest records

Updates guest records, not just contact fields on a booking.

We could not confirm updates to separate guest records. Booking contact fields can be changed.

  • You need a Hostex access token. Check that your account has access.

We could not confirm that connected software can use this feature.

Details: Check that your account lets connected software do this.

With conditions

PATCH /v2/guests/{id}

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
Read guest messages

An API tool reads guest messages or conversation details.

With conditions

GET /conversations and conversation details retrieve messages

Plan: Pro and Premium

  • You need a Hostex access token to connect your software.
With conditions

GET /v2/messaging/{threadGuid}

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
With conditions

GET /v2/messages

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect through OAuth. Personal tokens cannot use messages.
  • Third-party apps also need a signed messaging agreement.
Send guest messages

An API tool adds or sends guest messages. Check access requirements separately.

With conditions

POST /conversations/{conversation_id} sends a message

Plan: Pro and Premium

  • You need a Hostex access token to connect your software.
  • Follow the booking site’s message rules. If a request times out, check that the message arrived before you send it again.
  • For each chat: 5 messages per 5 seconds, 10 per minute, 30 per 30 minutes, 60 per 2 hours and 120 per day. Account, token and tool limits also apply.
With conditions

POST /v1/reservation/booking/{id}/messages

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
With conditions

POST /v2/messages

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect through OAuth. Personal tokens cannot use messages.
  • Third-party apps also need a signed messaging agreement.
Read nightly rates

Read rates through an API tool or nightly-price fields in a calendar response.

With conditions

Read prices for selected dates.

Plan: Pro and Premium

  • You need a Hostex access token to connect your software.
  • start_date must be within one year and end_date within three years.
With conditions

GET /v2/rates/calendar

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
  • Send rental and room-type IDs, plus startDate and endDate. Both the start date and end date count as stay nights.
With conditions

GET /v2/spotrates

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
  • This returns individual price overrides. Use GET /v2/calendar for the calculated nightly price.
Update nightly rates

Send nightly prices through the API. This is separate from working out which price to use.

With conditions

Send prices for selected dates to booking sites.

Plan: Pro and Premium

  • You need a Hostex access token to connect your software.
  • Changes may finish later. An API success response does not confirm the booking site has updated.
  • end_date must be within three years.
With conditions

POST /v1/rates/savewithoutavailability

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
With conditions

PATCH /v2/spotrates

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
Read availability calendar

Read open dates or calendar nights through the API.

With conditions

Read open and blocked dates for properties.

Plan: Pro and Premium

  • You need a Hostex access token to connect your software.
  • property_ids accepts up to 100 properties.
  • start_date must be within one year and end_date within three years.
With conditions

GET /v2/availability

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
  • Set includeDetails=true for detailed booking status. It is false by default.
With conditions

GET /v2/calendar

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
  • Request at most 90 days at a time.
  • Older dates or dates outside the booking window may be missing. An open date does not prove it meets all booking rules.
  • Nightly amounts exclude fees and taxes. Data can be late. Check availability and the full stay price through Quote / Booking before accepting a booking.
Read payment records

Reads actual payment records. Changing payment settings or making payment links is a separate feature.

We could not confirm access to payment-provider records. GET /transactions lists income and costs, including entries added by hand.

With conditions

Read payment records within bookings.

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
  • Set includeTransactions=true. It is false by default, which leaves out transaction details.
  • This reads Payment and Refund records. It does not send a payment or refund.
With conditions

GET /v2/payments

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
Read refund records

An API tool reads refund records. This does not confirm that it can issue refunds.

We could not confirm access to refund records. The transaction ledger and in-app refunds do not confirm it.

With conditions

Read refund records within bookings.

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
  • Set includeTransactions=true. It is false by default, which leaves out transaction details.
  • This reads Payment and Refund records. It does not send a payment or refund.
With conditions

GET /v2/refunds

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
Read owner records

Read property-owner records through the API.

We could not confirm access to owner records through the API.

We could not confirm that connected software can use this feature.

Details: Check that your account lets connected software do this.

With conditions

GET /v2/owners

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
Custom data fields

API tools for custom fields or extra booking details. Check which types of data each tool supports.

With conditions

Read or change custom fields on bookings.

Plan: Pro and Premium

  • You need a Hostex access token to connect your software.
  • You define the fields first. This covers booking and stay fields only.

We could not confirm that connected software can use this feature.

Details: Check that your account lets connected software do this.

With conditions

POST /v2/fielddefinitions

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
Manage webhook plans

API tools to list, create or remove webhook plans. A guide to receiving webhook updates alone does not confirm these controls.

With conditions

GET/POST /webhooks; PATCH/DELETE individual webhook

Plan: Pro and Premium

  • You need a Hostex access token to connect your software.
  • Retries and replay do not last forever. Fetch the current record again.
With conditions

POST /webhooks/v1/subscribe

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
  • Use a unique target_url. A duplicate returns error 409. Save the signing secret when you create it; it is shown only once.
With conditions

POST /v2/webhookplans

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect through an OAuth app.
Documented throttling response

The API lists error 429 for too many requests or another stated request limit. Exact numeric limits need separate confirmation.

With conditions

Request limits return error_code 429 inside HTTP 200, with Retry-After.

Plan: Pro and Premium

  • Limits apply across the account and to each tool. Access tokens may have extra limits.
  • For each chat: 5 messages per 5 seconds, 10 per minute, 30 per 30 minutes, 60 per 2 hours and 120 per day.
With conditions

Request limits per minute: v1 600, v2 750, iCal 10.

Check plan: Check API access for your plan.

  • Going over the limit returns 429. Heavy or abusive traffic may be blocked. Unregistered outside connections may have limited keys.
With conditions

Too many requests return HTTP 429.

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
  • We could not confirm the number of requests allowed.
Reservation pagination

Read booking records a page at a time. Check the default page size and any maximum.

With conditions

Read bookings in batches with offset and limit. Each batch has at most 100 records.

Plan: Pro and Premium

  • You need a Hostex access token to connect your software.
  • Defaults are offset 0 and limit 20. Results use descending order for the chosen sort field.
With conditions

Read records in pages using page and size. The default size is 50.

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
  • We could not confirm a maximum page size.
With conditions

Use limit, offset or cursor to read records in batches. The default is 20; the maximum is 100.

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
  • For booking lists, use the next_page_url cursor. When you send a cursor, changed filters are ignored.

Compare property management software for daily work — Hostex vs Lodgify vs OwnerRez

List the jobs you want to handle in one place. Check booking sites, guest messages, payments and staff access first. Then compare the plan and extras needed for those jobs. A long feature list will not show whether your booking sites and work rules are covered.

Hostex: what to consider

Check the tier for each job. Vrbo, Open API and automatic cleaning need Pro or Premium. Calendar links mark booked dates. They do not carry full booking records, so check what your team will receive. Read the Hostex profile for its plans and requirements.

Lodgify: what to consider

Choose the tier for your work. Professional adds custom message rules. Ultimate adds tasks, photo checklists and owner statements. Check payment and refund rules for each booking channel. Read the Lodgify profile for its plans and requirements.

OwnerRez: what to consider

Match the core tools and paid modules to your process. Text messages and Rezzy cost extra. Staff tasks are separate from Rezzy issue detection and paid owner-accounting tools. Check payment and channel rules before moving bookings. Read the OwnerRez profile for its plans and requirements.

Explore all property management options, how to choose property management software, how to plan a software switch to continue your shortlist.

Common questions

What should I test before switching to one of these tools?

Check future bookings, blocked dates and rate plans before the new system takes control. Then look at rates and fees on each booking site. A link marked connected does not prove that every booking or price rule moved across.

How should I compare the full setup for Hostex, Lodgify and OwnerRez?

List the main software and any extras on their own. Extras can include lock tools, guidebooks, paid modules and a team to answer guests. Ask which tasks your quote covers. Name the person who will do the work that remains. An inbox or task list does not do it all for you.

Does Hostex Basic create cleaning tasks automatically?

No. The plan table puts automatic cleaning tasks in Pro and Premium, not Basic. Basic task management is a different tool. If you want bookings to create cleaning work, check that your plan includes that step.

Can I edit a reply suggested by Lodgify’s AI Messaging Assistant?

Yes. The assistant uses property details and the guest’s message to suggest a reply. You review it, make changes and send it. This differs from scheduled message templates, which can send at the times you set.

Do OwnerRez’s optional tools stay free after the trial?

No. OwnerRez says premium features left on after the trial become billable. Check which optional tools you have enabled before the trial ends. Keep only the ones you want to pay for; trying a tool does not make it part of the base price.

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