Hostaway
Manage booking calendars, guest messages, daily tasks, owner reports and direct bookings.
Best for: Manage messages, daily tasks and owner reports together.
YOUR SHORTLIST, SIDE BY SIDE
Hostaway vs OwnerRez vs ResNexus
Compare Hostaway vs OwnerRez vs ResNexus for daily rental work. Check bookings, guest messages and daily tasks. Choose a plan that covers the jobs you need.
Overview
OwnerRez
Manage bookings, guest messages, booking-site links and direct bookings. Optional modules add further tools.
Best for: Managing booking records, payment schedules and guest agreements.
ResNexus
Manage lodging bookings, direct bookings, guest messages, housekeeping and reports.
Best for: Manage bookings and cleaning in one place.
Showing all 110 detailed properties.
| What matters to you |  HostawayProperty management |  OwnerRezProperty management |  ResNexusProperty management |
|---|---|---|---|
| Score | STRCompare scoring | STRCompare scoring | STRCompare scoring |
| At a glance / Prices for your properties | |||
| Properties | The sales form groups accounts into 2–14, 15–49 and 50+ listings. One listing leads to a waitlist. Ask about the actual limits in your contract. | We could not confirm a minimum or maximum property count. The minimum monthly fee covers the first property even when it is turned off. This billing rule does not set a property limit. | The price depends on your units and seasons. We could not confirm a limit for each edition. |
| Overview | These tools manage booking site calendars, bookings and guest messages. They also handle tasks, owner reports and direct bookings. Ask for a plan quote for your full set of properties. | Pay for the core plan per property. It manages booking sites, messages and booking records. It also has tools for direct bookings. Optional modules add PM, websites, accounting, SMS and Rezzy. | This software helps manage a business that hosts guests. It lists bookings made directly with you and links to booking sites. It also lists guest messages, housekeeping and reports. Ask for an Essentials or Premier quote. Your unit count and the season affect it. |
| Plans and add-ons | Custom plan Ask for a quote for your exact property count. Check included features, add-ons, the contract term and all charges. Booking Website Pro · add-on $49/month add-on is advertised; plan and applicable transaction charges remain separate. Resolve the published booking-fee conflict in your quote. | Core plan Monthly plan priced per property, with no booking or setup fee. Some features appear to be included because the full list of premium-only features does not name them. Confirm that they are in your plan. Property Management · add-on Owner statements and expense accounting cost extra, based on property count. QuickBooks · add-on You need a QuickBooks account. A separate fee depends on your property count. Hosted Websites · add-on A hosted website and custom domain cost extra. The fee depends on your property count. WordPress + Integrated Websites · add-on The supported WordPress plugin and listing-content API option has a separate fee. SMS · add-on Pay for the number or module, plus outgoing text segments above the included amount. Rezzy AI · add-on USD 9 per property each month for AI guest replies and tasks created from action items. The checklist details come from the vendor. | Essentials Ask for a quote based on your units and seasons. Optional services may cost extra. Check whether contactless check-in is included. Premier Custom quote; advanced housekeeping and rental-owner statements are listed. Optional services can cost extra. |
| 1-property price for your selection | Request a complete quoteNo complete plan total is published. Confirm included modules, setup, transaction charges and taxes. The one-listing sales route currently leads to a waitlist. Eligibility needs checking. | Core monthly plan · USD 40.00Monthly billing selection · This is the monthly core total for your exact property count. Optional modules cost extra. Any sales tax for the billing address costs extra. The minimum first-property charge applies even when that property is disabled. Plan prices and conditionsCore plan: USD 40 Monthly base price for the exact number of properties. Optional add-ons and sales tax based on your billing address cost extra. The minimum fee for the first property applies even when it is turned off. Property Management add-on: USD 10 This is the monthly core total for the exact property count. Optional modules and sales tax for the billing address cost extra. The minimum first-property charge applies even when disabled. A module fee is added to the core price. It is not a separate all-inclusive tier. QuickBooks add-on: USD 10 This is the monthly core total for the exact property count. Optional modules and sales tax for the billing address cost extra. The minimum first-property charge applies even when disabled. A module fee is added to the core price. It is not a separate all-inclusive tier. Hosted Websites add-on: USD 15 This is the monthly core total for the exact property count. Optional modules and sales tax for the billing address cost extra. The minimum first-property charge applies even when disabled. A module fee is added to the core price. It is not a separate all-inclusive tier. WordPress + Integrated Websites add-on: USD 10 This is the monthly core total for the exact property count. Optional modules and sales tax for the billing address cost extra. The minimum first-property charge applies even when disabled. A module fee is added to the core price. It is not a separate all-inclusive tier. Rezzy AI add-on: USD 9 This is the monthly core total for the exact property count. Optional modules and sales tax for the billing address cost extra. The minimum first-property charge applies even when disabled. A module fee is added to the core price. It is not a separate all-inclusive tier. SMS add-on: Price not confirmed USD 15 per phone number each month includes 500 outgoing text segments. Each extra segment costs USD 0.015. Your cost depends on phone numbers and use, not property count. Direct lock connections: Price not confirmed Schlage, Igloohome and Hubitat cost USD 4 per lock each month. Count the locks you need. | Request a complete quoteAsk for a quote based on your units and seasons. Messaging, websites, lock services, payment processing and taxes may cost extra. Plan prices and conditionsEssentials: Contact the provider for a quote Ask for a quote based on your units and seasons. Messaging, websites, lock services, payment processing and taxes may cost extra. Premier: Contact the provider for a quote Ask for a quote based on your units and seasons. Messaging, websites, lock services, payment processing and taxes may cost extra. |
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| Review sources | CapterraRating 4.8 / 5 · 1,623 reviews TrustpilotTrustScore 4.8 / 5 · 2,490 reviews G2Rating 4.8 / 5 · 440 reviews GetAppRating 4.8 / 5 · 1,623 reviews Software AdviceRating 4.8 / 5 · 1,623 reviews | CapterraRating 4.9 / 5 · 271 reviews TrustpilotTrustScore 4.7 / 5 · 71 reviews GetAppRating 4.9 / 5 · 271 reviews Software AdviceRating 4.9 / 5 · 271 reviews | CapterraRating 4.8 / 5 · 431 reviews TrustpilotTrustScore 2.9 / 5 · 2 reviews GetAppRating 4.8 / 5 · 431 reviews Software AdviceRating 4.8 / 5 · 431 reviews |
| 01 / Plans & requirements | |||
| Plan options Plans offered for this rental software. Optional modules are separate from plan levels. | With conditions Ask for a custom quote. Details: Ask for a quote and check what is included.
| Available Core plan, with optional paid add-ons. Plan: Core plan | Available Essentials and Premier Plan: Essentials / Premier
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| Property limits Listing or property limits for each plan. A target customer range does not confirm a strict limit. | With conditions The sales form is for 2 or more listings. The sales form groups accounts into 2–14, 15–49 and 50+ listings. One listing leads to a waitlist. Ask about the actual limits in your contract. Details: Ask for a quote and check what is included.
| We could not confirm a minimum or maximum property count. The minimum monthly fee covers the first property even when it is turned off. This billing rule does not set a property limit.
| The price depends on your units and seasons. We could not confirm a limit for each edition.
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| How you are charged How plan fees are worked out and billed. Check whether you pay per listing, per account or a share of booking income. | With conditions Ask for a quote for your properties. Details: Ask for a quote and check what is included.
| Available Monthly plan based on property count Plan: Core plan | With conditions Ask for a price based on unit count and season. Plan: Essentials / Premier
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| Booking fees Fixed or percentage fees on bookings. Check which transactions they apply to. | With conditions US Stripe website fees need checking.
Details: Ask for a quote and check what is included. | Available No OwnerRez booking fees Plan: Core plan | With conditions ResNexus says it adds no commission to booking-site reservations. Plan: Essentials / Premier
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| Paid add-ons Features or services that cost extra beyond your plan. | With conditions Booking Website Pro, Dynamic Pricing and Smart Locks Details: Ask for a quote and check what is included.
| Available Property Management, QuickBooks, websites, SMS and Rezzy cost extra. Plan: Core plan | With conditions Messages, websites and locks have separate fees. Details: Optional services
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| Trial Trial length and rules. A demo is different from a free trial. | A demo is offered. We could not confirm a free trial, its length or who can get one. | Available 14 days, including enabled premium modules Plan: Core plan
| With conditions ResNexus advertises a risk-free offer and no long-term contract. Plan: Essentials / Premier
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| Setup fees One-time setup fees. A missing price does not mean setup is free. | Setup help is offered. Ask for setup and data-moving fees in your quote. | Available No setup fee Plan: Core plan | With conditions ResNexus lists no setup fee for its property-management plans. Plan: Essentials / Premier
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| 02 / Channels & sync | |||
| Airbnb connection How to connect Airbnb, and which accounts and listings qualify. | With conditions Connect to Airbnb. Details: Ask for a quote and check what is included.
| Available Connect directly to Airbnb. Plan: Core plan | With conditions Connect to Airbnb. Plan: Essentials / Premier
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| Vrbo connection How to connect Vrbo, and which accounts and listings qualify. | With conditions Connect to Vrbo. Details: Ask for a quote and check what is included.
| Available Connect directly to Vrbo. Plan: Core plan | With conditions Connect to Vrbo. Plan: Essentials / Premier
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| Booking.com connection How to connect Booking.com and which accounts and listings qualify. | With conditions Connect to Booking.com. Details: Ask for a quote and check what is included.
| Available Connect directly to Booking.com. Plan: Core plan
| With conditions Connect to Booking.com. Plan: Essentials / Premier
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| iCal import Import calendars from other tools. Check which details arrive and how updates work. | With conditions Import bookings from outside calendars. Details: Ask for a quote and check what is included.
| Available Import an outside calendar through an iCal link. Plan: Core plan | We do not know if you can add an outside calendar yourself. A direct booking-site link does not prove it supports iCal. |
| iCal export Export calendar feeds to other tools. A calendar feed is different from an export of full booking records. | With conditions Share a listing’s calendar link. Details: Ask for a quote and check what is included.
| Available Share your calendar through an iCal link. Plan: Core plan | We could not confirm a calendar link you can share with another service. |
| Rate sync Send rates to linked booking sites. Check which sites are supported and any limits. | With conditions Share prices with supported booking sites. Details: Ask for a quote and check what is included.
| Available Send prices and booking rules to linked booking sites. Plan: Core plan | With conditions Send prices to linked booking sites. Plan: Essentials / Premier
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| Availability sync Send open and blocked dates to booking sites. Check how it works and any limits. | With conditions Share open and blocked dates in both directions. Details: Ask for a quote and check what is included.
| Available Send open and blocked dates to linked booking sites. Plan: Core plan | With conditions Send open and blocked dates to linked booking sites. Plan: Essentials / Premier
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| Reservation sync Import bookings and changes from booking sites, or keep them in sync. Check which sites are supported. | With conditions Import bookings and update open dates. Details: Ask for a quote and check what is included.
| Available Import bookings from linked sites. Plan: Core plan | With conditions Manage bookings from linked sites. Plan: Essentials / Premier
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| Channel message sync Send and receive guest messages through booking-site connections. Check which sites are supported. | With conditions Sync guest messages from supported booking sites. Details: Ask for a quote and check what is included.
| Available Airbnb, Vrbo and Booking.com guest messaging Plan: Core plan
| With conditions Airbnb and Expedia messages in the unified inbox Details: Text & Guest Messaging service
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| Sync limitations Known delays, fields that do not sync and limits on connections. These details alone do not show how reliable the service is. | With conditions Updates and supported details depend on the connection. Details: Ask for a quote and check what is included.
| Available Use either iCal or the API for a booking site, not both. Plan: Core plan | With conditions Check which details each booking-site connection shares. Plan: Essentials / Premier
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| 03 / Reservations & calendars | |||
| Multi calendar A calendar view showing multiple listings and bookings together. | With conditions See bookings, prices and tasks in one calendar. Details: Ask for a quote and check what is included.
| Available See several properties in a ribbon or monthly calendar. Plan: Core plan | Available See bookings in a calendar or grid. Plan: Essentials / Premier
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| Manual bookings Enter bookings by hand as well as importing them from booking sites. | With conditions Create bookings from the calendar. Details: Ask for a quote and check what is included.
| Available Add bookings by hand. Plan: Core plan | With conditions Manage phone and direct bookings. Plan: Essentials / Premier
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| Booking changes Edit booking fields and check whether changes reach linked booking sites. | With conditions Change bookings in the calendar. Details: Ask for a quote and check what is included.
| With conditions Change dates and charges for supported bookings. Check plan: Core is likely. Check before buying.
| With conditions Drag and drop bookings to change them. Plan: Essentials / Premier
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| Booking cancellation Cancel bookings, with each booking site’s rules and refund limits. | With conditions Cancel supported bookings in Hostaway.
Details: Ask for a quote and check what is included. | With conditions Cancel supported bookings and keep their records. Check plan: Core is likely. Check before buying.
| With conditions Approved booking-site partners can cancel their own API bookings. Access: Approved Availability Exchange booking-site partners
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| Calendar blocking Block dates without making a paid guest booking. | With conditions Block or change many dates at once. Details: Ask for a quote and check what is included.
| With conditions Block dates and set booking rules. Plan: Core plan
| With conditions Block selected dates on booking sites. Plan: Essentials / Premier
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| Booking import Move or import existing bookings. Check which sources and file formats are supported. | With conditions Import bookings from a CSV file. Details: Ask for a quote and check what is included.
| Available Use Excel templates to import bookings and financial records. Plan: Core plan | With conditions Older guides describe a booking import during migration. Details: Check whether your subscription includes this.
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| Guest records Save and view guest or contact history. This does not confirm a full customer-management system. | With conditions Guest Book and online check-in guest data Details: Ask for a quote and check what is included.
| Available Save guest names and contact details. Check plan: Core is likely. Check before buying.
| With conditions Manage guest records. Plan: Essentials / Premier
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| Booking export Export booking records. Check which file formats are supported. | With conditions Download bookings as a CSV file. Details: Ask for a quote and check what is included.
| Available Download bookings as Excel, CSV or TSV files. Plan: Core plan | We could not confirm a full booking CSV export, its fields or date limits. |
| 04 / Rates & booking rules | |||
| Seasonal rates Set prices for dates or seasons in your rental software. | With conditions Change prices for a range of dates. Details: Ask for a quote and check what is included.
| Available Set prices for repeating seasons or selected dates. Plan: Core plan | With conditions Set different prices for selected dates. Plan: Essentials / Premier
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| Minimum stays Set minimum stays. Check limits for each date and booking site. | With conditions Set minimum and maximum stays by date. Details: Ask for a quote and check what is included.
| Available Set minimum stays by property or season. Plan: Core plan | With conditions Set minimum stays that can expire. Plan: Essentials / Premier
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| Gap night rules Adjust rules for unbooked nights between stays. | With conditions Allow shorter stays to fill gaps between bookings. Details: Ask for a quote and check what is included.
| With conditions Allow shorter stays to fill suitable gaps between bookings. Plan: Core plan
| We could not confirm a rule that finds and fills gaps between bookings. Seasonal minimum stays are separate. |
| Length of stay discounts Give discounts based on how long guests stay. | With conditions Weekly and monthly discounts Details: Ask for a quote and check what is included.
| With conditions Give percentage discounts for longer stays. Plan: Core plan
| With conditions Offer lower prices for longer stays. Plan: Essentials / Premier
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| Last minute discounts Give discounts based on how soon guests arrive. | With conditions Add a last-minute discount by hand after booking. Details: Ask for a quote and check what is included.
| Available Offer discounts based on how soon the guest will arrive. Plan: Core plan | We could not confirm a discount based on days left before arrival. ResNexus says prices can change with how full properties are and when guests book. |
| Dynamic pricing Built-in tools that set prices and connections to outside pricing tools are separate features. | With conditions Built-in tools adjust nightly prices each day. Details: Ask for a quote and check what is included.
| We could not confirm this feature or what it requires. | With conditions Adjust prices based on how full properties are and when guests book. Plan: Essentials / Premier
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| Pricing connections Connections to nightly-pricing tools and what they require. | With conditions PriceLabs rate connection Details: Ask for a quote and check what is included.
| With conditions Connect to PriceLabs, Beyond, DPGO or Wheelhouse. Check plan: Core is likely. Check before buying.
| With conditions Connect to PriceLabs or RoomPriceGenie. Details: External pricing connections
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| 05 / Guest messaging & AI | |||
| Unified inbox See guest message threads from supported booking sites in one view. | With conditions Read booking-site, email, text and WhatsApp messages together. Details: Ask for a quote and check what is included.
| Available Read email, text and booking-site messages in one inbox. Plan: Core plan
| With conditions Read Airbnb, Expedia and ResNexus messages in one inbox. Details: Text & Guest Messaging service
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| Scheduled messages Schedule messages before or after booking dates and times. | With conditions Schedule messages around booking events. Details: Ask for a quote and check what is included.
| Available Schedule messages around each booking. Plan: Core plan | With conditions Send welcome emails before arrival. Plan: Essentials / Premier
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| Event triggers Send messages when listed booking events happen. | With conditions Send messages for booking, stay, payment or door-code events. Details: Ask for a quote and check what is included.
| Available Send messages when a booking reaches a set stage. Plan: Core plan | With conditions Send a confirmation email when a booking is completed. Plan: Essentials / Premier
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| Conditional messages Rules that send or skip messages based on booking details. | With conditions Use booking details, open dates or payment rules to choose messages. Details: Ask for a quote and check what is included.
| Available Set rules for when messages are sent. Plan: Core plan | We do not know if booking, site or guest details can trigger messages. Saved emails and targeted marketing are different tools. |
| Message templates Reuse message templates and fill them with supported guest or booking details. | With conditions Reuse messages with guest and stay details. Details: Ask for a quote and check what is included.
| Available Reuse saved guest messages. Plan: Core plan | With conditions Edit confirmation email templates or design your own emails. Plan: Essentials / Premier
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| AI suggested replies AI writes a draft. A person checks or sends it. | With conditions AI drafts replies using property and booking details. Details: Ask for a quote and check what is included.
| Available AI writes reply drafts. Details: Paid Rezzy AI add-on | We do not know if staff can review AI drafts inside ResNexus. Asksuite can send replies itself or let a person take over. Those are different features. |
| AI automatic replies AI sends guest replies without a person approving each one. Check the limits. | With conditions AI can send replies that match your rules. Details: Ask for a quote and check what is included.
| Available Choose when AI can send replies for you. Details: Paid Rezzy AI add-on | With conditions Connect Asksuite to answer guest questions automatically. Details: Asksuite connection
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| Approval before AI sends Controls for a person to check an AI reply before it is sent. | With conditions Review drafts or let AI send replies.
Details: Ask for a quote and check what is included. | Available Choose draft-only mode during selected hours. Details: Paid Rezzy AI add-on | A person can take over an Asksuite chat. We could not confirm a setting that requires approval before every AI reply. |
| Translations Check automatic message translation. Templates written in several languages are a different feature. | With conditions Translate incoming messages with one click. Details: Ask for a quote and check what is included.
| With conditions Translate Airbnb guest messages in the inbox. Check plan: Core is likely. Check before buying.
| Asksuite can chat in more than one language. We do not know if it can translate old messages in the ResNexus inbox. |
| SMS messages Text guests by SMS. Check supported countries, phone numbers and fees. | With conditions Send and receive texts in the inbox. Details: Ask for a quote and check what is included.
| With conditions Text guests from a dedicated phone number. Details: Paid SMS add-on
| With conditions Send text and picture messages. Details: Text & Guest Messaging service
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| Email messages Email guests. Check sender and booking-site limits. | With conditions Email in the inbox and automations Details: Ask for a quote and check what is included.
| Available Guest emails Plan: Core plan | With conditions Confirmation, welcome and thank-you emails Plan: Essentials / Premier
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| 06 / Direct bookings & payments | |||
| Website builder Vendor-provided tools to create and host a direct-booking website. | With conditions Build a booking website. Pro is an extra option. Details: Ask for a quote and check what is included.
| Available Build a hosted website. Details: Paid Hosted Websites add-on | With conditions Pay ResNexus to build a template or custom website. Details: Website service
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| Booking widget Add a booking engine to a website hosted elsewhere. | With conditions Add a booking calendar to your website. Details: Ask for a quote and check what is included.
| Available Put booking, search and calendar tools on your website. Plan: Core plan | We could not confirm a supported booking form for a website you host elsewhere. Managed ResNexus websites link to its booking tool. |
| Custom domain Use your own domain for the provider’s direct-booking website. | With conditions Use your own web address. Details: Ask for a quote and check what is included.
| Available Use your own web address for a hosted website. Details: Paid Hosted Websites add-on | We do not know if you can use your own web address. Check who buys it and what it costs to keep. |
| Payment processors Payment services, with country and plan requirements. | With conditions Connect Stripe, Braintree or Authorize.net. Details: Ask for a quote and check what is included.
| With conditions Connect your own payment service. Plan: Core plan
| With conditions Use ResNexus payments or connections to PayPal and USAePay. Details: Payment processing / external connections
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| Payment schedules Schedule booking payments or installments. Check which booking types are supported. | With conditions Split payments into stages and charge the balance later. Details: Ask for a quote and check what is included.
| Available Schedule the first payment and remaining balance. Check plan: Core is likely. Check before buying.
| With conditions Older training describes scheduled payments toward the balance. Details: Check whether your subscription includes this.
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| Security deposits Collect or hold refundable deposits. Damage insurance and protection are separate features. | With conditions Set up card deposit holds automatically or by hand.
Details: Ask for a quote and check what is included. | With conditions Take a refundable deposit or hold money on a card. Check plan: Core is likely. Check before buying.
| We do not know if it can hold and return a damage deposit. Taking part of the booking payment first is a different feature. |
| Refunds Issue refunds through supported payment steps. Check whether fees are refunded too. | With conditions Partial or full Stripe refunds per charge Details: Ask for a quote and check what is included.
| With conditions Refund a linked card payment or record a refund made elsewhere. Check plan: Core is likely. Check before buying.
| We could not confirm built-in refund controls, partial refunds or which payment services support refunds. |
| Rental agreements Create, send or sign guest agreements. Check whether electronic signatures are supported. | With conditions Let guests sign rental agreements online. Details: Ask for a quote and check what is included.
| Available Let guests sign agreements online. Plan: Core plan | With conditions Use built-in contracts. Plan: Premier
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| Guest verification Checks of guest identity or bookings. These do not guarantee you meet legal rules. | With conditions Connect Autohost to screen guests and check IDs. Details: Ask for a quote and check what is included.
| With conditions Connect SafeGuest to check guest identity and booking risk. Check plan: Core connection is likely. SafeGuest is a separate service.
| We could not confirm ID checks, face checks or background screening. Guest records and portal access do not confirm them. |
| Direct booking fees Fees for direct bookings. Check payment-processing fees and paid protection too. | With conditions US Stripe website fees need checking.
Details: Ask for a quote and check what is included. | Available No OwnerRez booking fees; processor charges separate Plan: Core plan | With conditions No ResNexus commission on phone or direct online bookings. Plan: Essentials / Premier
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| 07 / Cleaning & operations | |||
| Automatic tasks Creates tasks automatically from bookings or events linked to a booking. | With conditions Create tasks yourself or from booking events. Details: Ask for a quote and check what is included.
| With conditions Turn requests in guest messages into tasks you can track. Details: Paid Rezzy AI add-on
| We do not know if bookings can create tasks on their own. Assigning cleaners and showing room status are different tools. |
| Cleaner access Give cleaners access to tasks or calendars without extra management tools they do not need. | With conditions Choose what cleaners can see. Details: Ask for a quote and check what is included.
| Available Give cleaners their own portal accounts. Plan: Core plan | With conditions Give cleaners access without booking or money details. Details: Premier / Housekeeping Pro
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| Task checklists Reuse task lists and mark jobs done. | With conditions Save and reuse task checklists. Details: Ask for a quote and check what is included.
| With conditions OwnerRez describes task checklists. Details: Paid Rezzy AI add-on
| With conditions Edit cleaning checklists. Details: Check whether your subscription includes this.
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| Photo requirements Ask for or require photos of finished work. | Tasks can include images. We do not know if photos can be requested or required before a task is marked done. | We could not confirm this feature or what it requires. | We could not confirm required photos in the built-in cleaning tools. Snapfix photo work orders are a separate feature. |
| Task notifications Send notices when tasks are assigned, changed or completed. | With conditions Task reminders, assignee updates and late-task alerts Details: Ask for a quote and check what is included.
| Available Choose task alerts. Check plan: Core is likely. Check before buying.
| With conditions Receive mobile task alerts through Snapfix. Details: Snapfix connection
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| Maintenance tasks Record maintenance jobs or assign them to someone. General reminders are a separate feature. | With conditions Recurring maintenance tasks Details: Ask for a quote and check what is included.
| Available Create repair tasks, assign staff and record the result. Check plan: Core is likely. Check before buying.
| With conditions Use Snapfix to manage repair work orders. Details: Snapfix connection
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| Cleaning connections Connections to outside cleaning services, with their setup requirements. | With conditions Connect Turno to schedule cleaners. Details: Ask for a quote and check what is included.
| With conditions Connect to Turno for cleaning schedules. Details: Available to all OwnerRez customers
| With conditions Use Snapfix for cleaning and repair work orders. Details: Snapfix connection
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| 08 / Check-in & smart access | |||
| Checkin instructions Send check-in details to guests at supported stages of a booking. | With conditions Show arrival details after guests meet your conditions. Details: Ask for a quote and check what is included.
| Available Send arrival details through automatic booking messages. Plan: Core plan | With conditions Write welcome emails with arrival details. Plan: Essentials / Premier
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| Guest portal A booking page or portal for guests. Check what guests can do there. | With conditions Reservation portal with stay details and payments Details: Ask for a quote and check what is included.
| Available Use My Stay for guest contact details, agreements and deposits. Check plan: Core is likely. Check before buying.
| With conditions Guests can use a web portal for stay details and payments. Check plan: Plan access is unclear. Confirm before buying.
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| Lock connections Supported smart-lock platforms connect directly or through another service. | With conditions Connect supported smart locks Details: Ask for a quote and check what is included.
| Available Connect Schlage, igloohome, RemoteLock and other lock systems. Plan: Core plan
| With conditions Use ResNexus locks, RemoteLock or other access partners. Details: Door lock service / external connection
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| Automatic lock codes Creates lock codes automatically for each booking. Check the required hardware and services. | With conditions Create door codes for bookings automatically. Details: Ask for a quote and check what is included.
| Available Make door codes for each booking. Plan: Core plan
| With conditions ResNexus Wi-Fi locks use a guest code based on the phone number. Details: ResNexus Wi-Fi Door Locks
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| Code scheduling Set codes to work only during the stated check-in and checkout times. | With conditions Make door codes work around check-in and check-out. Details: Ask for a quote and check what is included.
| Available Set door codes to work around check-in and check-out, with extra time if needed. Plan: Core plan
| With conditions Limit door-code access to the stay dates. Details: ResNexus Wi-Fi Door Locks
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| Code delivery Send booking access codes to guests through supported channels. | With conditions Add door codes to automatic guest messages. Details: Ask for a quote and check what is included.
| With conditions Add door codes to saved guest messages. Plan: Core plan
| With conditions Send a ResNexus Wi-Fi lock code in the booking-confirmation email. Details: ResNexus Wi-Fi Door Locks
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| Access extra costs Smart-access software or connections may cost extra. Hardware is a separate cost. | With conditions Pay for each linked smart device. Details: Ask for a quote and check what is included.
| With conditions $4 per lock each month for direct Schlage, igloohome or Hubitat connections. Details: Paid direct-lock connection
| With conditions The advertised lock plan costs $6 per lock each month. Details: Door lock service
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| 09 / Reports & accounting | |||
| Booking reports Reports about bookings. Check which measures they include. | With conditions Filter booking reports and download CSV files. Details: Ask for a quote and check what is included.
| Available See detailed bookings or booking summaries. Plan: Core plan | With conditions View booking and booking-site reports. Plan: Essentials / Premier
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| Occupancy reports See how often your rentals are booked. Filter by date or property. | With conditions See booked nights, check-ins and how often properties are booked. Details: Ask for a quote and check what is included.
| Available See booked nights and the share of nights booked. Plan: Core plan | With conditions See booked nights and seasonal reports. Plan: Essentials / Premier
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| Revenue reports Revenue reports and the measures they include. These are separate from financial accounting. | With conditions See income figures in occupancy reports. Details: Ask for a quote and check what is included.
| Available View booking income and payment reports. Plan: Core plan | With conditions See income and commission reports. Plan: Essentials / Premier
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| Owner statements Statements for property owners. Check which income and expenses they include. | With conditions Create owner statements with income, costs and payouts. Details: Ask for a quote and check what is included.
| Available Make statements of income, costs and commissions. Details: Paid Property Management add-on | With conditions Make rental-owner statements. Plan: Premier
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| Expense tracking Record property or booking expenses in the software. | With conditions Expenses, extras and recurring entries Details: Ask for a quote and check what is included.
| Available Record costs and attach receipts. Details: Paid Property Management add-on | We could not confirm built-in expense entry or tools to charge costs to owners. Reports and QuickBooks exports are separate features. |
| Accounting connections Which accounting tools connect and what they can share. | With conditions Connect QuickBooks Online. Details: Ask for a quote and check what is included.
| With conditions Connect to QuickBooks. Details: Paid QuickBooks add-on
| With conditions Export data to QuickBooks or connect QuickBooks Online. Plan: Essentials / Premier
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| Report exports Download reports in the listed file types. | With conditions Download occupancy and cost reports as CSV files. Details: Ask for a quote and check what is included.
| Available Download reports as Excel or CSV files. Plan: Core plan | With conditions Export accounting data to QuickBooks. Plan: Essentials / Premier
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| 10 / Team & owner access | |||
| Team users Extra staff accounts, with any user or plan limits. | With conditions Add users and user groups. Details: Ask for a quote and check what is included.
| Available Create as many staff logins as you need. Plan: Core plan | With conditions Create separate user accounts. Details: Check whether your subscription includes this.
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| User permissions Choose what each person can see and do. | With conditions Choose which tools, contacts and money details each user can see. Details: Ask for a quote and check what is included.
| Available Give staff full, limited or view-only access. Plan: Core plan | With conditions Keep cleaners from seeing booking or money details. Details: Premier / Housekeeping Pro
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| Choose which properties each person can access Choose which properties a person can access. | With conditions Choose which listings each user can see. Details: Ask for a quote and check what is included.
| Available Choose which properties staff and portal users can access. Plan: Core plan | With conditions Choose which properties each user can access. Details: Check whether your subscription includes this.
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| Owner portal Let owners view property, booking or financial details. | With conditions Owner access to selected property information Details: Ask for a quote and check what is included.
| Available Owners can use the portal. Statements need the paid Property Management add-on. Plan: Core plan | Premier includes owner statements. We do not know if owners get their own login or see only their own properties. |
| Mobile app A mobile app. A website that fits a phone screen does not confirm an app. | With conditions See tasks and update their status on your phone. Details: Ask for a quote and check what is included.
| Not supported Use an installable web app, rather than an app-store app. Plan: Core plan | With conditions Use the iPhone or Android app. Details: Check whether your subscription includes this.
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| 11 / Integrations & data access | |||
| Public API An API for outside developers. API connections to booking sites alone do not confirm developer access. | With conditions Turn on API access in the dashboard. Details: Ask for a quote and check what is included.
| Available Connect your own software with API v2. Plan: Core plan | With conditions Approved partners can connect software through Availability Exchange. Access: Approved Availability Exchange partners only. Each property must approve access.
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| API access conditions Who can use the developer API, including required plans, approval and access limits. | With conditions Account credentials and at least one listing Details: Ask for a quote and check what is included.
| With conditions Use a personal access token for your account, or OAuth for other users. Plan: Core plan
| With conditions Partners need approval, certification and property permission. Access: Approved Availability Exchange partners only. Each property must approve access.
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| Webhooks Sends notices about events to linked systems. | With conditions Selected reservation, inbound-message and task events Details: Ask for a quote and check what is included.
| With conditions Send booking, guest, property and message events to connected software. Details: OAuth apps only
| We could not confirm live alerts for price or date changes. ResNexus says these are still being built. Its guide says to check for updates repeatedly. |
| Zapier A Zapier connection with stated events, actions or plan requirements. | With conditions Start Zapier tasks from bookings, add notes or search. Details: Ask for a quote and check what is included.
| With conditions Use the official Zapier connection. Plan: Core plan
| We could not confirm a ResNexus app in Zapier. |
| Data export Check which data you can take with you, beyond calendar feeds. Ask which file types you can download. | With conditions Download bookings and guest data. Details: Ask for a quote and check what is included.
| Available Booking, inquiry and quote exports Plan: Core plan | With conditions Export guest lists and send financial data to QuickBooks. Details: Check whether your subscription includes this.
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| 12 / Setup & support | |||
| Onboarding Setup help, including whether it is optional or costs extra. | With conditions Guided setup with specialists Details: Ask for a quote and check what is included.
| Available Use the setup wizard and a free Jumpstart session. Plan: Core plan | With conditions Get help setting up booking-site connections. Plan: Essentials / Premier
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| Moving your data Help or tools to import records from another system. | With conditions CSV import for external bookings Details: Ask for a quote and check what is included.
| Available Import existing bookings and past financial records. Plan: Core plan | With conditions Import guest details from another system. Details: Check whether your subscription includes this.
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| Help center Public guides and help pages. These alone do not show the quality of support. | Available Search public help guides. Details: All visitors
| Available Public support guides Plan: Core plan | With conditions Use help inside your account. Plan: Essentials / Premier
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| Email support Email support, with any plan limits. Response time is unconfirmed. | With conditions Email support for device setup help. Details: Ask for a quote and check what is included.
| Available Email support Plan: Core plan | With conditions Email support Plan: Essentials / Premier
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| Chat support Live or in-app support chat. Check whether help comes from a person, an AI bot or self-service pages. | We could not confirm live chat with a person. Support lists phone, a contact form and an AI agent. | We could not confirm this feature or what it requires. | We could not confirm live support chat or its hours. ResNexus lists phone, email and in-app help. |
| Phone support Phone support, with any plan or country limits. | With conditions 24/7 phone support advertised Details: Ask for a quote and check what is included. | We could not confirm this feature or what it requires. | With conditions Call support during its service hours. Plan: Essentials / Premier
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| 13 / API features | |||
| API features are listed below. Each row shows its access rules. Live operation is not confirmed. | |||
| Documented API versions Versions listed in the public API guides. This does not guarantee they work with your setup. | With conditions REST API v1 Details: You need an account with API access. Ask for a quote. | Available v2 Details: Check that your plan lets you connect your own software. | The API version number is not confirmed. GetReservation is due to end in 2027. The guide says to use GetReservationDetails instead. |
| API authentication Security methods listed in the API guide. Approval to use the API and the right plan are separate requirements. | With conditions OAuth 2.0 client credentials with bearer token Details: Ask for a quote and check what is included.
| Available OAuth bearer or HTTP Basic personal token Details: Check that your plan lets you connect your own software. | With conditions HTTP Basic authentication Access: Approved Availability Exchange partners only. Each property must approve access.
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| Read property records Read property records through the API. | With conditions Read listings Details: You need an account with API access. Ask for a quote. | With conditions GET /v2/properties Details: Check that your plan lets you connect your own software.
| With conditions Read approved businesses and their rooms or units. Access: Approved Availability Exchange partners only. Each property must approve access.
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| Read reservation records An API tool reads booking records. | With conditions Read bookings Details: You need an account with API access. Ask for a quote.
| With conditions GET /v2/bookings Details: Check that your plan lets you connect your own software.
| With conditions Read bookings with GetReservationDetails. Access: Approved Availability Exchange partners only. Each property must approve access.
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| Create bookings An API tool creates bookings. This does not confirm the same steps are available in the interface. | With conditions Create bookings for supported channels. Details: You need an account with API access. Ask for a quote.
| With conditions POST /v2/bookings Details: Check that your plan lets you connect your own software.
| With conditions Create bookings with AddReservation. Access: Approved Availability Exchange partners only. Each property must approve access.
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| Update bookings An API tool changes booking fields. Check which fields and booking sites it supports. | With conditions Change booking fields or cancel bookings. Details: Ask for a quote and check what is included.
| With conditions PATCH /v2/bookings/{id} Details: Check that your plan lets you connect your own software.
| With conditions Change bookings made by your partner connection. Access: Approved Availability Exchange partners only. Each property must approve access.
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| Read guest data Read guest records through a separate API tool or as part of a booking response. Check which option is supported. | With conditions Read guest contact details from bookings. Details: Ask for a quote and check what is included.
| With conditions GET /v2/guests Details: Check that your plan lets you connect your own software.
| We do not know if it can read guest records on their own. GetReservationDetails gives stay dates and booking amounts. It has no guest contact fields or individual payment and refund records. |
| Update guest records Updates guest records, not just contact fields on a booking. | We do not know if the API can update a guest record on its own. It can change contact fields on a booking. | With conditions PATCH /v2/guests/{id} Details: Check that your plan lets you connect your own software.
| We do not know if it can change guest records on their own. ModifyReservation can change the contact fields on a booking. |
| Read guest messages An API tool reads guest messages or conversation details. | With conditions Read conversations and messages Details: Ask for a quote and check what is included.
| With conditions GET /v2/messages Details: Check that your plan lets you connect your own software.
| We could not confirm a way to read messages through the API. |
| Send guest messages An API tool adds or sends guest messages. Check access requirements separately. | With conditions Send messages within an existing conversation Details: Ask for a quote and check what is included.
| With conditions POST /v2/messages Details: Check that your plan lets you connect your own software.
| We could not confirm a way to send messages through the API. |
| Read nightly rates Read rates through an API tool or nightly-price fields in a calendar response. | With conditions Read price and stay limits from calendar days Details: Ask for a quote and check what is included.
| With conditions GET /v2/spotrates Details: Check that your plan lets you connect your own software.
| With conditions Read daily prices and currency with GetCalendar. Access: Approved Availability Exchange partners only. Each property must approve access.
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| Update nightly rates Send nightly prices through the API. This is separate from working out which price to use. | With conditions Change calendar prices and stay rules. Details: Ask for a quote and check what is included.
| With conditions PATCH /v2/spotrates Details: Check that your plan lets you connect your own software.
| With conditions Set prices for groups of units. Access: Approved Availability Exchange partners only. Each property must approve access.
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| Read availability calendar Read open dates or calendar nights through the API. | With conditions Read listing calendars Details: You need an account with API access. Ask for a quote.
| With conditions GET /v2/calendar Details: Check that your plan lets you connect your own software.
| With conditions Read open dates and available unit counts. Access: Approved Availability Exchange partners only. Each property must approve access.
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| Read payment records Reads actual payment records. Changing payment settings or making payment links is a separate feature. | With conditions Read guest charges and payment records. Details: Ask for a quote and check what is included.
| With conditions GET /v2/payments Details: Check that your plan lets you connect your own software.
| We do not know if it can read each payment. GetReservationDetails gives booking amounts and stays. It has no guest contact fields or individual payment and refund records. |
| Read refund records An API tool reads refund records. This does not confirm that it can issue refunds. | We could not confirm a separate API action for reading refunds. Refund amounts in a cancellation policy do not prove money was returned. | With conditions GET /v2/refunds Details: Check that your plan lets you connect your own software.
| We do not know if it can read refunds. GetReservationDetails gives booking amounts and stays. It has no guest contact fields or individual payment and refund records. |
| Read owner records Read property-owner records through the API. | We do not know if the API can read separate owner records. It can read owner statements. | With conditions GET /v2/owners Details: Check that your plan lets you connect your own software.
| We could not confirm access to owner records through the API. |
| Custom data fields API tools for custom fields or extra booking details. Check which types of data each tool supports. | With conditions Read custom fields and their values on bookings. Details: You need an account with API access. Ask for a quote.
| With conditions POST /v2/fielddefinitions Details: Check that your plan lets you connect your own software.
| You can add free-text booking notes. We could not confirm tools to create custom property or guest fields. |
| Manage webhook plans API tools to list, create or remove webhook plans. A guide to receiving webhook updates alone does not confirm these controls. | With conditions Add, read, change or remove event alerts.
Details: Ask for a quote and check what is included. | With conditions POST /v2/webhookplans Details: Check that your plan lets you connect your own software.
| We do not know if the API can manage alerts. Alerts for prices and open dates are still planned. |
| Documented throttling response The API lists error 429 for too many requests or another stated request limit. Exact numeric limits need separate confirmation. | With conditions Request limits vary by API tool.
Details: Ask for a quote and check what is included. | With conditions Too many requests return HTTP 429. Details: Check that your plan lets you connect your own software.
| We could not confirm the request limit or how the API reports too many requests. |
| Reservation pagination Read booking records a page at a time. Check the default page size and any maximum. | With conditions Use afterId to read more booking results. Details: Ask for a quote and check what is included.
| With conditions Use limit, offset or cursor to read records in batches. The default is 20; the maximum is 100. Details: Check that your plan lets you connect your own software.
| We could not confirm page or cursor controls for reading bookings in batches. GetReservation lists date and status filters. |
Compare property management software for daily work — Hostaway vs OwnerRez vs ResNexus
List the jobs you want to handle in one place. Check booking sites, guest messages, payments and staff access first. Then compare the plan and extras needed for those jobs. A long feature list will not show whether your booking sites and work rules are covered.
Hostaway: what to consider
Ask for a quote with the modules and links you need. Check direct-booking fees; the published details conflict. To cancel a Booking.com or calendar-link booking, start on the original booking site. Read the Hostaway profile for its plans and requirements.
OwnerRez: what to consider
Match the core tools and paid modules to your process. Text messages and Rezzy cost extra. Staff tasks are separate from Rezzy issue detection and paid owner-accounting tools. Check payment and channel rules before moving bookings. Read the OwnerRez profile for its plans and requirements.
ResNexus: what to consider
Check the edition and extras in your quote. Messages are a separate service. Premier lists Housekeeping Pro and rental-owner statements. A separate owner portal was not confirmed. Read the ResNexus profile for its plans and requirements.
Explore all property management options, how to choose property management software, how to plan a software switch to continue your shortlist.
Common questions
What should I test before switching to one of these tools?
Check future bookings, blocked dates and rate plans before the new system takes control. Then look at rates and fees on each booking site. A link marked connected does not prove that every booking or price rule moved across.
How should I compare the full setup for Hostaway, OwnerRez and ResNexus?
List the main software and any extras on their own. Extras can include lock tools, guidebooks, paid modules and a team to answer guests. Ask which tasks your quote covers. Name the person who will do the work that remains. An inbox or task list does not do it all for you.
Will a Hostaway custom iCal link update my nightly rates?
No. That calendar link syncs open and blocked dates. It does not send rate changes, listing text or amenities. The booking details it brings in depend on the source. These limits are for custom iCal links. Hostaway’s direct software links to booking sites work differently.
Do OwnerRez’s optional tools stay free after the trial?
No. OwnerRez says premium features left on after the trial become billable. Check which optional tools you have enabled before the trial ends. Keep only the ones you want to pay for; trying a tool does not make it part of the base price.
Can ResNexus show who should clean a room and when it was last cleaned?
Yes. Its housekeeping chart tracks the unit, last cleaning, assigned person, cleaning type and room status. You can also change cleaning checklists. Check that your package has the tools you need. The chart records work; it does not prove cleaning quality.