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Hostaway vs Hostfully Property Management Platform vs ResNexus

Compare Hostaway vs Hostfully Property Management Platform vs ResNexus for daily rental work. Check bookings, guest messages and daily tasks. Choose a plan that covers the jobs you need.

Overview

Hostaway

Manage booking calendars, guest messages, daily tasks, owner reports and direct bookings.

Best for: Manage messages, daily tasks and owner reports together.

Hostfully Property Management Platform

Manage booking calendars, guest messages, direct bookings, team tasks and owner reports.

Best for: Keeping booking work, staff tasks and owner reports in one system.

ResNexus

Manage lodging bookings, direct bookings, guest messages, housekeeping and reports.

Best for: Manage bookings and cleaning in one place.

Your properties

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Area Only differences & unknowns

Hostaway versus Hostfully versus ResNexus: features, plans and limits.
What matters to you	HostawayProperty management	HostfullyProperty management	ResNexusProperty management
Score	Score96 STRCompare scoring	Score92 STRCompare scoring	Score50 STRCompare scoring
At a glance / Prices for your properties
Properties	The sales form groups accounts into 2–14, 15–49 and 50+ listings. One listing leads to a waitlist. Ask about the actual limits in your contract.	Growth is aimed at 1–50 listings, Pro at 1–199 and Enterprise at 200+. Check who qualifies and the limits in your contract.	The price depends on your units and seasons. We could not confirm a limit for each edition.
Overview	These tools manage booking site calendars, bookings and guest messages. They also handle tasks, owner reports and direct bookings. Ask for a plan quote for your full set of properties.	Property management software with booking-site connections and a shared calendar. It has guest messages, direct bookings, team tasks and owner reports. Open API, Digital Guidebooks and smart-device services are listed as extras.	This software helps manage a business that hosts guests. It lists bookings made directly with you and links to booking sites. It also lists guest messages, housekeeping and reports. Ask for an Essentials or Premier quote. Your unit count and the season affect it.
Plans and add-ons	Custom plan Ask for a quote for your exact property count. Check included features, add-ons, the contract term and all charges. Booking Website Pro · add-on $49/month add-on is advertised; plan and applicable transaction charges remain separate. Resolve the published booking-fee conflict in your quote.	Growth Aimed at 1–50 listings. Prices start at $15 per property each month, plus a platform fee. Ask for a full quote. Pro Aimed at 1–199 listings. Prices start at $25 per property each month, plus a platform fee. Ask for a full quote. Enterprise Aimed at 200 or more listings. Ask for a quote.	Essentials Ask for a quote based on your units and seasons. Optional services may cost extra. Check whether contactless check-in is included. Premier Custom quote; advanced housekeeping and rental-owner statements are listed. Optional services can cost extra.
1-property price for your selection	Request a complete quoteNo complete plan total is published. Confirm included modules, setup, transaction charges and taxes. The one-listing sales route currently leads to a waitlist. Eligibility needs checking.	Request a complete quoteGrowth starts at $15/property/month. Pro starts at $25/property/month. Both add a platform fee whose amount is not given. These are starting rates, not full account totals. Check the billing commitment, extras, transaction fees and taxes. Plan prices and conditions Growth: Contact the provider for a quote Starts at $15 per property each month, plus a platform fee. It is aimed at 1–50 listings. Ask for a full quote and the contract term. Pro: Contact the provider for a quote From $25/property/month plus platform fee; marketed for 1–199 listings. The complete account price and billing commitment require a quote. Enterprise: Contact the provider for a quote Custom quote; marketed for 200+ listings. The complete account price and billing commitment require a quote.	Request a complete quoteAsk for a quote based on your units and seasons. Messaging, websites, lock services, payment processing and taxes may cost extra. Plan prices and conditions Essentials: Contact the provider for a quote Ask for a quote based on your units and seasons. Messaging, websites, lock services, payment processing and taxes may cost extra. Premier: Contact the provider for a quote Ask for a quote based on your units and seasons. Messaging, websites, lock services, payment processing and taxes may cost extra.
Limits and requirements	The sales page is aimed at hosts with two or more listings. The one-listing link leads to a waitlist. This does not confirm a firm account minimum or maximum. Dynamic Pricing costs extra for each activated listing. Smart-lock fees depend on matched devices. Outside services may need their own accounts and fees. Cancel Booking.com and calendar-feed bookings on the booking site. The mobile app supports cancellations for fewer sites than the web dashboard. Owner access for a group of units does not keep each unit’s calendar and bookings separate.	Growth is aimed at 1–50 listings, Pro at 1–199 and Enterprise at 200+. These ranges do not confirm strict limits. Starting per-property rates exclude a platform fee whose amount is not stated. Open API, Digital Guidebooks and Devices are add-ons. Their complete current prices are not confirmed here. InboxAI suggests replies for host review. The help guides say it does not translate existing messages or act as an email autoresponder. For iCal, make changes at the source system and allow sync delays. Vrbo refunds must be processed manually. Check how refunds work for each channel.	We could not confirm the full plan price, maximum property count or yearly discount for your properties. Messaging is a separate service. Its shared inbox names Airbnb, Expedia and ResNexus. We do not know if every online booking site has the same message features. Premier lists Housekeeping Pro and rental-owner statements. A separate owner portal is not confirmed. Availability Exchange lets only travel site partners write booking data. Only partners for managing revenue can write rates. GetReservationDetails replaces the older GetReservation reporting function. The older function is due to retire in 2027.
01 / Plans & requirements
Plan options Plans offered for this rental software. Optional modules are separate from plan levels.	With conditions Ask for a custom quote. Details: Ask for a quote and check what is included. Property-count groups on the website are not plan names. Check which tools and contract terms your quote includes.	Available Growth; Pro; Enterprise Plan: Growth / Pro / Enterprise	Available Essentials and Premier Plan: Essentials / Premier Premier adds advanced cleaning tools and owner statements. Check extra service fees.
Property limits Listing or property limits for each plan. A target customer range does not confirm a strict limit.	With conditions The sales form is for 2 or more listings. The sales form groups accounts into 2–14, 15–49 and 50+ listings. One listing leads to a waitlist. Ask about the actual limits in your contract. Details: Ask for a quote and check what is included. One listing leads to a waitlist. We could not confirm a maximum property count.	With conditions Hostfully lists Growth for 1–50 properties, Pro for 1–199 and Enterprise for 200+. Growth is aimed at 1–50 listings, Pro at 1–199 and Enterprise at 200+. Check who qualifies and the limits in your contract. Plan: Growth / Pro / Enterprise These are advertised ranges. We could not confirm firm limits.	The price depends on your units and seasons. We could not confirm a limit for each edition. We could not confirm a maximum unit count for either plan. Prices depend on units and season.
How you are charged How plan fees are worked out and billed. Check whether you pay per listing, per account or a share of booking income.	With conditions Ask for a quote for your properties. Details: Ask for a quote and check what is included. We could not confirm a full monthly or yearly account price. Ask about add-on and transaction fees too.	With conditions Pay a starting rate per property, plus a platform fee. Plan: Growth / Pro / Enterprise The platform fee and final quote are not listed. The starting rate is not your full bill.	With conditions Ask for a price based on unit count and season. Plan: Essentials / Premier We could not confirm a full account price for your selected properties.
Booking fees Fixed or percentage fees on bookings. Check which transactions they apply to.	With conditions US Stripe website fees need checking. Listed rate Help lists 1.8% of the base price and fees, excluding tax. The host or guest can pay it. Conflicting fees Help says this is not added to 0.5%, but the Pro page lists both fees. Ask which terms apply. Do not add the two rates together. Details: Ask for a quote and check what is included.	With conditions Growth adds a 1% payment-service fee and 0.85% direct-booking fee. Pro and Enterprise waive these Hostfully fees. Plan: Growth / Pro / Enterprise Outside payment-provider fees are not covered by this statement.	With conditions ResNexus says it adds no commission to booking-site reservations. Plan: Essentials / Premier Booking-site commissions and payment fees still apply.
Paid add-ons Features or services that cost extra beyond your plan.	With conditions Booking Website Pro, Dynamic Pricing and Smart Locks Details: Ask for a quote and check what is included. Pro website lists $49/month. Dynamic Pricing charges per activated listing. Smart Locks charges per matched device. Check the full quote.	Available Open API; Digital Guidebooks; Hostfully Devices Plan: Growth / Pro / Enterprise	With conditions Messages, websites and locks have separate fees. Details: Optional services Messaging has plan and usage fees. Websites have setup and hosting fees. Locks need hardware and a per-lock plan. Ask for one full quote.
Trial Trial length and rules. A demo is different from a free trial.	A demo is offered. We could not confirm a free trial, its length or who can get one.	Available No free trial; free demo Plan: Growth / Pro / Enterprise	With conditions ResNexus advertises a risk-free offer and no long-term contract. Plan: Essentials / Premier Check the offer before signing up. We could not confirm a free-trial length or all refund and eligibility rules.
Setup fees One-time setup fees. A missing price does not mean setup is free.	Setup help is offered. Ask for setup and data-moving fees in your quote.	Setup help is listed. We could not confirm its fee or whether it is free.	With conditions ResNexus lists no setup fee for its property-management plans. Plan: Essentials / Premier Building a website can have separate setup and monthly hosting fees.
02 / Channels & sync
Airbnb connection How to connect Airbnb, and which accounts and listings qualify.	With conditions Connect to Airbnb. Details: Ask for a quote and check what is included. Setup and the details you can share may differ by booking site. Check your custom plan terms.	Available Connect directly to Airbnb. Check plan: Confirm this feature on Growth, Pro or Enterprise. Booking-site limits apply.	With conditions Connect to Airbnb. Plan: Essentials / Premier Set up each site separately. ResNexus lists no extra commission, but the booking site may charge fees.
Vrbo connection How to connect Vrbo, and which accounts and listings qualify.	With conditions Connect to Vrbo. Details: Ask for a quote and check what is included. Setup and the details you can share may differ by booking site. Check your custom plan terms.	Available Connect directly to Vrbo. Check plan: Confirm this feature on Growth, Pro or Enterprise. Booking-site limits apply.	With conditions Connect to Vrbo. Plan: Essentials / Premier Set up each site separately. ResNexus lists no extra commission, but the booking site may charge fees.
Booking.com connection How to connect Booking.com and which accounts and listings qualify.	With conditions Connect to Booking.com. Details: Ask for a quote and check what is included. Setup and the details you can share may differ by booking site. Check your custom plan terms.	Available Connect directly to Booking.com. Check plan: Confirm this feature on Growth, Pro or Enterprise. Booking-site limits apply.	With conditions Connect to Booking.com. Plan: Essentials / Premier Set up each site separately. ResNexus lists no extra commission, but the booking site may charge fees.
iCal import Import calendars from other tools. Check which details arrive and how updates work.	With conditions Import bookings from outside calendars. Details: Ask for a quote and check what is included. Only future events are imported. Blocked dates may appear as bookings. Details depend on the outside calendar. Prices do not sync.	With conditions Import outside calendars through iCal links. Check plan: Confirm this feature on Growth, Pro or Enterprise. Choose a one-time import or ongoing updates. Do not add iCal for a site already linked through the API.	We do not know if you can add an outside calendar yourself. A direct booking-site link does not prove it supports iCal.
iCal export Export calendar feeds to other tools. A calendar feed is different from an export of full booking records.	With conditions Share a listing’s calendar link. Details: Ask for a quote and check what is included. Shares future bookings. Money and contact details depend on the user’s permissions. A Hostaway feed cannot link two Hostaway listings.	Available Share calendars with optional holds, guest details and bookings from other sites. Check plan: Confirm this feature on Growth, Pro or Enterprise. Choose what the calendar shares. This is not a full financial export.	We could not confirm a calendar link you can share with another service.
Rate sync Send rates to linked booking sites. Check which sites are supported and any limits.	With conditions Share prices with supported booking sites. Details: Ask for a quote and check what is included. The booking site and your contract decide which prices and listing details sync. iCal does not sync prices.	Available Send nightly prices and booking rules to linked sites. Check plan: Confirm this feature on Growth, Pro or Enterprise.	With conditions Send prices to linked booking sites. Plan: Essentials / Premier Ask which details sync and how often.
Availability sync Send open and blocked dates to booking sites. Check how it works and any limits.	With conditions Share open and blocked dates in both directions. Details: Ask for a quote and check what is included. Set up both directions. Update speed depends on whether the connection uses API, XML or iCal.	Available Share open and blocked dates. Check plan: Confirm this feature on Growth, Pro or Enterprise.	With conditions Send open and blocked dates to linked booking sites. Plan: Essentials / Premier Ask which details sync and how often.
Reservation sync Import bookings and changes from booking sites, or keep them in sync. Check which sites are supported.	With conditions Import bookings and update open dates. Details: Ask for a quote and check what is included. Link each listing correctly and set up both directions. The details imported depend on the connection.	Available Share booking updates in both directions. Check plan: Confirm this feature on Growth, Pro or Enterprise.	With conditions Manage bookings from linked sites. Plan: Essentials / Premier Ask which details sync and how often.
Channel message sync Send and receive guest messages through booking-site connections. Check which sites are supported.	With conditions Sync guest messages from supported booking sites. Details: Ask for a quote and check what is included. Supported messages depend on the site and connection contract.	Available Read Airbnb, Vrbo and Booking.com messages in one inbox. Check plan: Confirm this feature on Growth, Pro or Enterprise. Connect a supported booking site.	With conditions Airbnb and Expedia messages in the unified inbox Details: Text & Guest Messaging service The service lists Airbnb, Expedia and ResNexus. We could not confirm the same messaging support for Vrbo or Booking.com.
Sync limitations Known delays, fields that do not sync and limits on connections. These details alone do not show how reliable the service is.	With conditions Updates and supported details depend on the connection. Details: Ask for a quote and check what is included. iCal updates at intervals and only covers open dates. Built-in API links can do more. Sending listing content may need its own booking site contract.	With conditions iCal updates from time to time. Booking windows vary by site. Check plan: Confirm this feature on Growth, Pro or Enterprise. The guide says ongoing updates can take up to 20 minutes. This is guidance, not a speed guarantee.	With conditions Check which details each booking-site connection shares. Plan: Essentials / Premier ResNexus says updates happen in real time but does not promise a fixed speed. The full list of shared fields and error fixes is not confirmed. Messages work with fewer sites.
03 / Reservations & calendars
Multi calendar A calendar view showing multiple listings and bookings together.	With conditions See bookings, prices and tasks in one calendar. Details: Ask for a quote and check what is included. Filter properties and change bookings or date rules. Supported fields vary by booking site.	Available Central calendar Plan: Growth / Pro / Enterprise	Available See bookings in a calendar or grid. Plan: Essentials / Premier ResNexus advertises drag-and-drop booking and price changes.
Manual bookings Enter bookings by hand as well as importing them from booking sites.	With conditions Create bookings from the calendar. Details: Ask for a quote and check what is included. Check how payments and booking-site updates work. Not all sites support the same actions.	Available Add quotes, holds or bookings from Add Lead or Calendar. Check plan: Confirm this feature on Growth, Pro or Enterprise.	With conditions Manage phone and direct bookings. Plan: Essentials / Premier Phone bookings can sit alongside direct online and booking-site reservations.
Booking changes Edit booking fields and check whether changes reach linked booking sites.	With conditions Change bookings in the calendar. Details: Ask for a quote and check what is included. The booking site and booking status may limit changes. Check the saved booking and dates on linked sites.	Available Change bookings in the main calendar or phone app. Check plan: Confirm this feature on Growth, Pro or Enterprise. Allowed changes vary by booking site.	With conditions Drag and drop bookings to change them. Plan: Essentials / Premier Check which fields can change and each booking site’s rules.
Booking cancellation Cancel bookings, with each booking site’s rules and refund limits.	With conditions Cancel supported bookings in Hostaway. Website Cancel Direct, Booking Engine, Airbnb and Vrbo bookings. You need permission to cancel. Phone app Supports Direct, Booking Engine and Vrbo bookings. Other steps Cancel Booking.com and iCal bookings at the source. Older Vrbo bookings from before the connection may need to be canceled on Vrbo. Set a message rule to tell guests when you cancel. Details: Ask for a quote and check what is included.	With conditions Cancel direct, Airbnb and Vrbo bookings, or request some Booking.com cancellations. Check plan: Confirm this feature on Growth, Pro or Enterprise. Booking.com has rules for no-shows and invalid cards. Delete iCal bookings where they came from. Do not assume canceling sends a refund.	With conditions Approved booking-site partners can cancel their own API bookings. Access: Approved Availability Exchange booking-site partners We do not know who can cancel in the website. Check the rules for each booking site too.
Calendar blocking Block dates without making a paid guest booking.	With conditions Block or change many dates at once. Details: Ask for a quote and check what is included. Rules for selected dates override defaults. Sharing changes with booking sites depends on the connection.	Available Block dates on linked booking sites. Check plan: Confirm this feature on Growth, Pro or Enterprise.	With conditions Block selected dates on booking sites. Plan: Essentials / Premier Check whether this also blocks direct bookings.
Booking import Move or import existing bookings. Check which sources and file formats are supported.	With conditions Import bookings from a CSV file. Details: Ask for a quote and check what is included. Support must turn this on, and you need admin access. Import up to 500 bookings at a time. They become direct bookings. Duplicate booking-site records can cause double bookings. Other automatic tasks may still run.	With conditions Import Airbnb and Booking.com bookings. Add other old bookings by hand. Check plan: Confirm this feature on Growth, Pro or Enterprise. Airbnb includes the past 12 months. Booking.com imports future stays. Enter existing Vrbo and direct bookings yourself.	With conditions Older guides describe a booking import during migration. Details: Check whether your subscription includes this. Check supported software, file formats, past-booking coverage and fees before moving.
Guest records Save and view guest or contact history. This does not confirm a full customer-management system.	With conditions Guest Book and online check-in guest data Details: Ask for a quote and check what is included. The main guest is recorded when the booking is made. Other adult guests appear after the form is sent in. Native ID collection does not prove documents are genuine.	Available Save guest names, contacts, past stays, preferences and custom fields. Check plan: Confirm this feature on Growth, Pro or Enterprise.	With conditions Manage guest records. Plan: Essentials / Premier Check which fields you can save and export.
Booking export Export booking records. Check which file formats are supported.	With conditions Download bookings as a CSV file. Details: Ask for a quote and check what is included. Choose visible or all reservation fields. Guest-data export relies on the Online Check-In Form being enabled. This is not a full-system backup.	Available Export booking details through Extended Data reports. Check plan: Confirm this feature on Growth, Pro or Enterprise. Filter by dates, owner or property. Reports arrive by email. We could not confirm the file format.	We could not confirm a full booking CSV export, its fields or date limits.
04 / Rates & booking rules
Seasonal rates Set prices for dates or seasons in your rental software.	With conditions Change prices for a range of dates. Details: Ask for a quote and check what is included. Only open dates change. Booked dates are skipped.	Available Adjust rates by season Check plan: Confirm this feature on Growth, Pro or Enterprise.	With conditions Set different prices for selected dates. Plan: Essentials / Premier Automatic prices can account for busy dates and quieter periods.
Minimum stays Set minimum stays. Check limits for each date and booking site.	With conditions Set minimum and maximum stays by date. Details: Ask for a quote and check what is included. Default listing settings apply to future dates as they open. For dates already open to bookings, update the calendar. Rules for specific dates take priority.	Available Set minimum stays by property, weekend, day of the week or date. Check plan: Confirm this feature on Growth, Pro or Enterprise. Change specific dates in the price calendar. A connected pricing service controls the stay rules it sends.	With conditions Set minimum stays that can expire. Plan: Essentials / Premier Set rules for the property. How they reach booking sites varies.
Gap night rules Adjust rules for unbooked nights between stays.	With conditions Allow shorter stays to fill gaps between bookings. Details: Ask for a quote and check what is included. Set the smallest gap and how far ahead to look. Manual changes turn the rule off for those dates. A multi-unit group needs a gap in every unit.	With conditions Adjust gaps yourself or use rules from an outside pricing tool. Check plan: Confirm this feature on Growth, Pro or Enterprise. We could not confirm a built-in tool that finds gaps for you. Outside tools may need setup and extra fees.	We could not confirm a rule that finds and fills gaps between bookings. Seasonal minimum stays are separate.
Length of stay discounts Give discounts based on how long guests stay.	With conditions Weekly and monthly discounts Details: Ask for a quote and check what is included. Support differs by booking site. Custom day counts for monthly discounts apply to Hostaway direct, website and Google Vacation Rentals bookings.	With conditions Offer percent discounts for longer stays. Check plan: Confirm this feature on Growth, Pro or Enterprise. Support varies by booking site and rule. Check Booking.com before relying on it.	With conditions Offer lower prices for longer stays. Plan: Essentials / Premier Choose a percent discount or an amount off each night. You can also set a fixed night or stay price. These sliding rates do not reach booking sites or Availability Exchange partners.
Last minute discounts Give discounts based on how soon guests arrive.	With conditions Add a last-minute discount by hand after booking. Details: Ask for a quote and check what is included. You add the listed custom discounts by hand after booking. Use them for Hostaway direct and website bookings. They do not apply on their own before booking on every travel site.	With conditions Offer last-minute deals on Airbnb, Hostfully and HVMB. Check plan: Confirm this feature on Growth, Pro or Enterprise. Airbnb discounts the nights that meet the rule. Hostfully discounts the booking that meets it.	We could not confirm a discount based on days left before arrival. ResNexus says prices can change with how full properties are and when guests book.
Dynamic pricing Built-in tools that set prices and connections to outside pricing tools are separate features.	With conditions Built-in tools adjust nightly prices each day. Details: Ask for a quote and check what is included. Pay for each listing you turn on. Manual calendar prices stay in place. Limited market data can produce the same price across dates. Higher rental income is not independently confirmed.	With conditions Connect an outside pricing service. Check plan: Confirm this feature on Growth, Pro or Enterprise. We could not confirm a built-in tool that sets prices from market demand.	With conditions Adjust prices based on how full properties are and when guests book. Plan: Essentials / Premier Built-in rules change prices. Premier adds Rate Optimizer market comparisons. Outside pricing tools may cost extra.
Pricing connections Connections to nightly-pricing tools and what they require.	With conditions PriceLabs rate connection Details: Ask for a quote and check what is included. Use a separate PriceLabs account. Connect it with the access details from Hostaway’s marketplace. Prices are sent every 24 hours. PriceLabs does not open or block dates. Check its plan and fees.	With conditions Beyond, Wheelhouse, DPGO, Nightpricer and PriceLabs connections Check plan: Confirm this feature on Growth, Pro or Enterprise. Set up the outside pricing service. Its fees may apply.	With conditions Connect to PriceLabs or RoomPriceGenie. Details: External pricing connections You may need a separate account, setup and service fees. Ask ResNexus to include connection fees in your quote.
05 / Guest messaging & AI
Unified inbox See guest message threads from supported booking sites in one view.	With conditions Read booking-site, email, text and WhatsApp messages together. Details: Ask for a quote and check what is included. Setup and tools vary by channel. Ask which messages your account supports and what they cost.	Available Read guest messages in one inbox. Plan: Growth / Pro / Enterprise	With conditions Read Airbnb, Expedia and ResNexus messages in one inbox. Details: Text & Guest Messaging service This is sold as a separate messaging service. Check included sites and plan fees.
Scheduled messages Schedule messages before or after booking dates and times.	With conditions Schedule messages around booking events. Details: Ask for a quote and check what is included. Timing can be offset by up to 60 days. Booking.com messages stop seven days after check-out or cancellation. Booking-site email aliases may expire.	Available Schedule messages before or after booking events. Check plan: Confirm this feature on Growth, Pro or Enterprise. Set the timing and the rules that must be met.	With conditions Send welcome emails before arrival. Plan: Essentials / Premier Essentials includes one welcome email. Premier adds more email marketing. We could not confirm custom timed sequences on every booking site.
Event triggers Send messages when listed booking events happen.	With conditions Send messages for booking, stay, payment or door-code events. Details: Ask for a quote and check what is included. Payment Success works for charges managed through Hostaway. For payments taken by booking sites, use payment-status rules.	Available Message triggers Plan: Growth / Pro / Enterprise	With conditions Send a confirmation email when a booking is completed. Plan: Essentials / Premier We could not confirm a tool to make custom rules for every booking event.
Conditional messages Rules that send or skip messages based on booking details.	With conditions Use booking details, open dates or payment rules to choose messages. Details: Ask for a quote and check what is included. Rules usually must match when an event starts a task. Reservation and Always settings can check again. Extra rules cannot be changed once created.	Available Set message rules by booking site, property and other conditions. Check plan: Confirm this feature on Growth, Pro or Enterprise.	We do not know if booking, site or guest details can trigger messages. Saved emails and targeted marketing are different tools.
Message templates Reuse message templates and fill them with supported guest or booking details.	With conditions Reuse messages with guest and stay details. Details: Ask for a quote and check what is included. Write your saved messages and set their format for each channel.	Available Message templates Plan: Growth / Pro / Enterprise	With conditions Edit confirmation email templates or design your own emails. Plan: Essentials / Premier We could not confirm shared templates for every booking site and text-message channel.
AI suggested replies AI writes a draft. A person checks or sends it.	With conditions AI drafts replies using property and booking details. Details: Ask for a quote and check what is included. Turn on AI Replies and add the facts it should use. Missing facts may stop it from writing a draft. Ask what it costs for your account.	Available InboxAI uses property and guest details to write reply drafts. Check plan: Confirm this feature on Growth, Pro or Enterprise.	We do not know if staff can review AI drafts inside ResNexus. Asksuite can send replies itself or let a person take over. Those are different features.
AI automatic replies AI sends guest replies without a person approving each one. Check the limits.	With conditions AI can send replies that match your rules. Details: Ask for a quote and check what is included. Choose Auto-reply for each rule you want. It sends without waiting for approval. Set up and test the saved knowledge first.	Not supported InboxAI does not send automatic email replies. Plan: Growth / Pro / Enterprise Scheduled saved messages are a different feature.	With conditions Connect Asksuite to answer guest questions automatically. Details: Asksuite connection Asksuite handles guest questions, availability and quotes. It has separate setup and terms. We could not confirm built-in AI replies on every booking site.
Approval before AI sends Controls for a person to check an AI reply before it is sent.	With conditions Review drafts or let AI send replies. Draft replies Review, edit or replace the draft before sending. Automatic replies Auto-reply sends without waiting for your approval. Details: Ask for a quote and check what is included.	Available Check, edit and send AI-written messages. Check plan: Confirm this feature on Growth, Pro or Enterprise.	A person can take over an Asksuite chat. We could not confirm a setting that requires approval before every AI reply.
Translations Check automatic message translation. Templates written in several languages are a different feature.	With conditions Translate incoming messages with one click. Details: Ask for a quote and check what is included. Hostaway lists inbox translation across channels. We could not confirm all supported languages or usage limits.	Not supported InboxAI does not translate existing messages Plan: Growth / Pro / Enterprise It can write a reply in the guest’s language. That does not translate a message already received.	Asksuite can chat in more than one language. We do not know if it can translate old messages in the ResNexus inbox.
SMS messages Text guests by SMS. Check supported countries, phone numbers and fees.	With conditions Send and receive texts in the inbox. Details: Ask for a quote and check what is included. Ask about activation, supported countries and message fees.	Available Send text messages. Plan: Growth / Pro / Enterprise	With conditions Send text and picture messages. Details: Text & Guest Messaging service Advertised prices are Unlimited at $99/month, or Pay as you go at $79/month plus $0.02 per SMS and $0.04 per MMS. Check the currency, usage rules and account limits.
Email messages Email guests. Check sender and booking-site limits.	With conditions Email in the inbox and automations Details: Ask for a quote and check what is included. Booking-site email aliases may stop working after a set time. This can limit later contact with guests.	Available Use formatted email templates and automatic guest emails. Check plan: Confirm this feature on Growth, Pro or Enterprise. Booking-site format rules apply. Some links may need a confirmed booking.	With conditions Confirmation, welcome and thank-you emails Plan: Essentials / Premier Essentials includes one welcome email and one thank-you email. Premier adds more marketing tools.
06 / Direct bookings & payments
Website builder Vendor-provided tools to create and host a direct-booking website.	With conditions Build a booking website. Pro is an extra option. Details: Ask for a quote and check what is included. The basic website is included. Pro lists $49 per month. Direct-booking fee descriptions conflict, so ask which fees apply.	Available Direct booking site Plan: Growth / Pro / Enterprise	With conditions Pay ResNexus to build a template or custom website. Details: Website service Website setup and hosting cost extra. They are not part of the main plan. Template sites have a one-time setup fee.
Booking widget Add a booking engine to a website hosted elsewhere.	With conditions Add a booking calendar to your website. Details: Ask for a quote and check what is included. You need a published Hostaway booking website. Each page allows one calendar widget. You cannot embed the booking website itself in an iframe.	Available Add a booking form to a website that supports HTML. Check plan: Confirm this feature on Growth, Pro or Enterprise. You need to set up the outside website. The form supports booking rules and checkout.	We could not confirm a supported booking form for a website you host elsewhere. Managed ResNexus websites link to its booking tool.
Custom domain Use your own domain for the provider’s direct-booking website.	With conditions Use your own web address. Details: Ask for a quote and check what is included. Change DNS records with your web-address provider. The address costs extra. Setup for the standard website can take up to 48 hours.	Available Use your own web address for direct bookings. Check plan: Confirm this feature on Growth, Pro or Enterprise. You must own and set up the web address.	We do not know if you can use your own web address. Check who buys it and what it costs to keep.
Payment processors Payment services, with country and plan requirements.	With conditions Connect Stripe, Braintree or Authorize.net. Details: Ask for a quote and check what is included. Each service needs its own account and charges fees. Deposit holds and renewal options differ.	With conditions Stripe, PayPal and Vacation Rent Payment Check plan: Confirm this feature on Growth, Pro or Enterprise. You need a payment-provider account that works in your location. Its fees apply.	With conditions Use ResNexus payments or connections to PayPal and USAePay. Details: Payment processing / external connections Check provider eligibility, account setup and payment fees.
Payment schedules Schedule booking payments or installments. Check which booking types are supported.	With conditions Split payments into stages and charge the balance later. Details: Ask for a quote and check what is included. Exclude sites that collect the guest’s payment themselves. The balance adjusts after price changes or charges you make by hand.	Available Schedule payments by property or booking. Check plan: Confirm this feature on Growth, Pro or Enterprise. Connect a payment service and pay its fees.	With conditions Older training describes scheduled payments toward the balance. Details: Check whether your subscription includes this. The guides date from 2022 and 2023. Check current plan access, payment timing and retries after a failed payment.
Security deposits Collect or hold refundable deposits. Damage insurance and protection are separate features.	With conditions Set up card deposit holds automatically or by hand. Payment services Stripe holds last 7 days; Authorize.net holds last 30 days. Braintree is not supported. Renewals Only Stripe renews holds automatically. This is off for stays of 7 days or less. Renewal can happen no later than 2 days after check-out. Reports The listed money reports and guest receipts leave out holds that were charged. Details: Ask for a quote and check what is included.	With conditions Collect deposits yourself or automatically. Card holds are a beta option. Check plan: Confirm this feature on Growth, Pro or Enterprise. Set up your payment service and follow booking-site rules. Card holds are marked beta.	We do not know if it can hold and return a damage deposit. Taking part of the booking payment first is a different feature.
Refunds Issue refunds through supported payment steps. Check whether fees are refunded too.	With conditions Partial or full Stripe refunds per charge Details: Ask for a quote and check what is included. This applies when you manage payment, not when Airbnb collects it. You cannot make Braintree/Authorize.net refunds in this dashboard. Refunds do not update Total Paid.	With conditions Refund guest payments from the dashboard. Check plan: Confirm this feature on Growth, Pro or Enterprise. Payment-service fees are not refunded.	We could not confirm built-in refund controls, partial refunds or which payment services support refunds.
Rental agreements Create, send or sign guest agreements. Check whether electronic signatures are supported.	With conditions Let guests sign rental agreements online. Details: Ask for a quote and check what is included. Set up the agreement and guest steps. Whether it is legally binding is not confirmed.	Available Digital signatures Plan: Growth / Pro / Enterprise	With conditions Use built-in contracts. Plan: Premier Check the signing tools, templates and contract process.
Guest verification Checks of guest identity or bookings. These do not guarantee you meet legal rules.	With conditions Connect Autohost to screen guests and check IDs. Details: Ask for a quote and check what is included. You need a separate Autohost account, API link and message rules. A manager must review flagged cases. ID on a check-in form does not prove the ID is real.	With conditions Use the Screen & Protect add-on for guest checks. Details: Growth / Pro / Enterprise; Screen & Protect add-on Enroll, accept the terms and provide enough guest details. We cannot promise the checks are always correct or that protection always applies.	We could not confirm ID checks, face checks or background screening. Guest records and portal access do not confirm them.
Direct booking fees Fees for direct bookings. Check payment-processing fees and paid protection too.	With conditions US Stripe website fees need checking. Listed rate Help lists 1.8% of the base price and fees, excluding tax. The host or guest can pay it. Conflicting fees Help says this is not added to 0.5%, but the Pro page lists both fees. Ask which terms apply. Do not add the two rates together. Details: Ask for a quote and check what is included.	With conditions Growth charges 0.85% for direct bookings. Pro and Enterprise waive this Hostfully fee. Plan: Growth / Pro / Enterprise Payment-provider fees still apply.	With conditions No ResNexus commission on phone or direct online bookings. Plan: Essentials / Premier The booking tool is included. Payment fees and optional services can cost extra.
07 / Cleaning & operations
Automatic tasks Creates tasks automatically from bookings or events linked to a booking.	With conditions Create tasks yourself or from booking events. Details: Ask for a quote and check what is included. Apply an auto-task to one channel or all channels. Use Create tasks to apply it to existing bookings. Changing task times by hand stops later booking-time updates.	Available Create tasks when booking or calendar events happen. Check plan: Confirm this feature on Growth, Pro or Enterprise. Set up the task rules.	We do not know if bookings can create tasks on their own. Assigning cleaners and showing room status are different tools.
Cleaner access Give cleaners access to tasks or calendars without extra management tools they do not need.	With conditions Choose what cleaners can see. Details: Ask for a quote and check what is included. Set their listing and tool permissions. Admins can see all listings and tools.	Available Give cleaners and repair teams access to the Service Provider Hub. Check plan: Confirm this feature on Growth, Pro or Enterprise.	With conditions Give cleaners access without booking or money details. Details: Premier / Housekeeping Pro Housekeeping Pro shows unit readiness. Check the role settings.
Task checklists Reuse task lists and mark jobs done.	With conditions Save and reuse task checklists. Details: Ask for a quote and check what is included. Check off each item. You cannot change the order while making the list or after saving it.	Available Checklists on task cards Check plan: Confirm this feature on Growth, Pro or Enterprise.	With conditions Edit cleaning checklists. Details: Check whether your subscription includes this. Premier includes Housekeeping Pro. Check which plan includes the checklist steps.
Photo requirements Ask for or require photos of finished work.	Tasks can include images. We do not know if photos can be requested or required before a task is marked done.	You can add photos to task cards. We could not confirm a rule that requires a photo before completion.	We could not confirm required photos in the built-in cleaning tools. Snapfix photo work orders are a separate feature.
Task notifications Send notices when tasks are assigned, changed or completed.	With conditions Task reminders, assignee updates and late-task alerts Details: Ask for a quote and check what is included. Reminders run at 8 am on the task day, in the listing’s time zone. Same-day bookings have a separate rule. Chosen supervisors get alerts when tasks start or end more than 30 minutes late.	Available Get app alerts and task updates. Check plan: Confirm this feature on Growth, Pro or Enterprise.	With conditions Receive mobile task alerts through Snapfix. Details: Snapfix connection These are for outside repair workflows. Built-in cleaning alerts are not confirmed.
Maintenance tasks Record maintenance jobs or assign them to someone. General reminders are a separate feature.	With conditions Recurring maintenance tasks Details: Ask for a quote and check what is included. Contact support to activate recurring tasks. Tasks are created up to one month ahead. Tasks edited by hand may stop receiving later changes.	Available Link repair tasks to guest arrivals. Check plan: Confirm this feature on Growth, Pro or Enterprise.	With conditions Use Snapfix to manage repair work orders. Details: Snapfix connection You need a separate Snapfix service and setup. This does not confirm built-in ResNexus repair tickets.
Cleaning connections Connections to outside cleaning services, with their setup requirements.	With conditions Connect Turno to schedule cleaners. Details: Ask for a quote and check what is included. You need a separate Turno account and must link properties. Its fees and terms apply. Cleaning jobs appear in Turno, not Hostaway.	Available Turno connection Plan: Growth / Pro / Enterprise	With conditions Use Snapfix for cleaning and repair work orders. Details: Snapfix connection You need a Snapfix account and setup. It offers photo work orders for outside teams. We could not confirm automatic cleaning updates from bookings.
08 / Check-in & smart access
Checkin instructions Send check-in details to guests at supported stages of a booking.	With conditions Show arrival details after guests meet your conditions. Details: Ask for a quote and check what is included. Showing the door code, Wi-Fi details or address can depend on conditions. These can include payment, an agreement, preauthorization, a completed form or time. If no conditions are set, the details stay visible.	Available Send arrival and access instructions automatically. Check plan: Confirm this feature on Growth, Pro or Enterprise.	With conditions Write welcome emails with arrival details. Plan: Essentials / Premier Essentials includes one welcome email. Check extra email sequences and text-message fees.
Guest portal A booking page or portal for guests. Check what guests can do there.	With conditions Reservation portal with stay details and payments Details: Ask for a quote and check what is included. It can show instructions, balances, extras and receipts. After checkout, you cannot add or update a card. Payment links are a separate option.	With conditions Give guests information through Digital Guidebooks. Details: Growth / Pro / Enterprise; Digital Guidebooks add-on This needs the Guidebooks add-on. We could not confirm that guests can change or cancel bookings there.	With conditions Guests can use a web portal for stay details and payments. Check plan: Plan access is unclear. Confirm before buying. A link or QR code opens check-in, checkout, payments, extras and staff messages. One price page puts contactless check-in on Premier; the comparison table lists both plans.
Lock connections Supported smart-lock platforms connect directly or through another service.	With conditions Connect supported smart locks Details: Ask for a quote and check what is included. You need compatible devices, the provider’s permission and accepted payment terms. Do not use Smart Locks and RemoteLock for the same lock at the same time.	With conditions Hostfully Devices smart-lock connections Details: Growth / Pro / Enterprise; Hostfully Devices add-on You need a supported device and a Hostfully Devices plan. Ask for the extra cost.	With conditions Use ResNexus locks, RemoteLock or other access partners. Details: Door lock service / external connection You need supported hardware and an active service. Provider fees apply. Features vary by lock model.
Automatic lock codes Creates lock codes automatically for each booking. Check the required hardware and services.	With conditions Create door codes for bookings automatically. Details: Ask for a quote and check what is included. Device limits apply. A booking with several units needs codes added by hand. Save and sync does not create deleted booking codes again on its own.	With conditions Make a new PIN for each booking. Details: Growth / Pro / Enterprise; Hostfully Devices add-on You need a supported device and a Hostfully Devices plan. Ask for the extra cost.	With conditions ResNexus Wi-Fi locks use a guest code based on the phone number. Details: ResNexus Wi-Fi Door Locks ResNexus says the code uses the last four phone digits. You need supported hardware and booking data. Other lock providers may work differently.
Code scheduling Set codes to work only during the stated check-in and checkout times.	With conditions Make door codes work around check-in and check-out. Details: Ask for a quote and check what is included. Early setup and activation depend on the lock. Booking changes update access times. Canceling a booking ends access.	With conditions Codes work from check-in until checkout. Details: Growth / Pro / Enterprise; Hostfully Devices add-on You need a supported device and a Hostfully Devices plan. Ask for the extra cost.	With conditions Limit door-code access to the stay dates. Details: ResNexus Wi-Fi Door Locks This describes ResNexus Wi-Fi locks. Check arrival and departure times and the needed hardware.
Code delivery Send booking access codes to guests through supported channels.	With conditions Add door codes to automatic guest messages. Details: Ask for a quote and check what is included. A default listing code is used only when a reservation has no door code. Lock-side edits do not sync back to Hostaway.	With conditions Show access codes in connected Digital Guidebooks. Details: Growth / Pro / Enterprise; Hostfully Devices add-on You need a supported device and a Hostfully Devices plan. Ask for the extra cost.	With conditions Send a ResNexus Wi-Fi lock code in the booking-confirmation email. Details: ResNexus Wi-Fi Door Locks ResNexus says the code uses the guest’s last four phone digits. You need the supported lock service and correct guest details. Other lock connections may differ.
Access extra costs Smart-access software or connections may cost extra. Hardware is a separate cost.	With conditions Pay for each linked smart device. Details: Ask for a quote and check what is included. Monthly prices depend on the number of devices. We could not confirm the currency, so ask for a quote. Nuki also needs a device plan and keypad.	With conditions Hostfully Devices is a paid add-on Details: Growth / Pro / Enterprise; Hostfully Devices add-on You need a supported device and a Hostfully Devices plan. Ask for the extra cost.	With conditions The advertised lock plan costs $6 per lock each month. Details: Door lock service Buy supported hardware separately. Check installation fees and the full account cost.
09 / Reports & accounting
Booking reports Reports about bookings. Check which measures they include.	With conditions Filter booking reports and download CSV files. Details: Ask for a quote and check what is included. Choose visible or all reservation fields. Guest-data export relies on the Online Check-In Form being enabled. This is not a full-system backup.	Available Filter booking figures by date, property or booking site. Check plan: Confirm this feature on Growth, Pro or Enterprise.	With conditions View booking and booking-site reports. Plan: Essentials / Premier Check which report fields can be exported.
Occupancy reports See how often your rentals are booked. Filter by date or property.	With conditions See booked nights, check-ins and how often properties are booked. Details: Ask for a quote and check what is included. Reports by date can include blocked dates. Multi-unit bookings count dates for each booking, not dates multiplied by the number of units.	Available See booked nights. Filter by property and date. Check plan: Confirm this feature on Growth, Pro or Enterprise.	With conditions See booked nights and seasonal reports. Plan: Essentials / Premier Calculations, filters and account settings can affect the results.
Revenue reports Revenue reports and the measures they include. These are separate from financial accounting.	With conditions See income figures in occupancy reports. Details: Ask for a quote and check what is included. The figures depend on your chosen formula. They are not always net profit.	Available Owner financial reporting and analytics Plan: Growth / Pro / Enterprise	With conditions See income and commission reports. Plan: Essentials / Premier Totals depend on prices, payments and accounting settings. These do not confirm net-profit accounting.
Owner statements Statements for property owners. Check which income and expenses they include.	With conditions Create owner statements with income, costs and payouts. Details: Ask for a quote and check what is included. Totals depend on your formulas. Statements do not replace accounting invoices.	Available Show booking income, owner adjustments and payout totals. Plan: Growth / Pro / Enterprise Include cost adjustments and filter by property or date. This does not confirm a full trust-accounting system.	With conditions Make rental-owner statements. Plan: Premier Check how much you can change the statements and whether owner payments are supported.
Expense tracking Record property or booking expenses in the software.	With conditions Expenses, extras and recurring entries Details: Ask for a quote and check what is included. Enter costs as negative amounts and extras as positive amounts. Refresh owner statements after changes. Changing a finished task does not change its saved cost.	Available Expense management Plan: Growth / Pro / Enterprise	We could not confirm built-in expense entry or tools to charge costs to owners. Reports and QuickBooks exports are separate features.
Accounting connections Which accounting tools connect and what they can share.	With conditions Connect QuickBooks Online. Details: Ask for a quote and check what is included. You need a separate QuickBooks plan. Ask about connection fees and which accounting tasks are supported.	With conditions Connect QuickBooks, or use Ximplifi for QuickBooks and Sage Intacct. Check plan: Check the plan and connection terms. The connection or service may need setup and extra provider fees.	With conditions Export data to QuickBooks or connect QuickBooks Online. Plan: Essentials / Premier Both plans include QuickBooks exports. Check the connection service, setup and extra fees.
Report exports Download reports in the listed file types.	With conditions Download occupancy and cost reports as CSV files. Details: Ask for a quote and check what is included. We do not know if every report can be saved as a PDF.	Available Download Enhanced Reports as HTML, PDF or CSV files. Check plan: Confirm this feature on Growth, Pro or Enterprise. You cannot export the Analytics dashboard itself. Enhanced Reports is a different reporting tool.	With conditions Export accounting data to QuickBooks. Plan: Essentials / Premier We could not confirm CSV or PDF downloads for every report.
10 / Team & owner access
Team users Extra staff accounts, with any user or plan limits.	With conditions Add users and user groups. Details: Ask for a quote and check what is included. The main account owner controls account-wide alert settings. Admins can manage their own alerts.	Available Team roles Plan: Growth / Pro / Enterprise	With conditions Create separate user accounts. Details: Check whether your subscription includes this. Check the number of users, roles and extra-user fees.
User permissions Choose what each person can see and do.	With conditions Choose which tools, contacts and money details each user can see. Details: Ask for a quote and check what is included. Admins can see all listings. Anyone who can view the inbox can also send messages. Remove inbox access to stop sending.	Available Property Manager, Booking Agent, Property Sales Manager and Associate roles Check plan: Confirm this feature on Growth, Pro or Enterprise.	With conditions Keep cleaners from seeing booking or money details. Details: Premier / Housekeeping Pro Housekeeping Pro limits cleaner access. We could not confirm every role’s permissions or whether all roles can be changed.
Choose which properties each person can access Choose which properties a person can access.	With conditions Choose which listings each user can see. Details: Ask for a quote and check what is included. Admins can see all listings. Owners of one unit in a multi-unit group can see the group’s calendars and bookings.	Available Choose properties for team members who are not managers. Check plan: Confirm this feature on Growth, Pro or Enterprise. Turn on permissions first. Managers can still see every property. Associates may still see financial details.	With conditions Choose which properties each user can access. Details: Check whether your subscription includes this. Check account setup and which current plan includes it.
Owner portal Let owners view property, booking or financial details.	With conditions Owner access to selected property information Details: Ask for a quote and check what is included. An owner assigned to a child unit can see the whole multi-unit group. Use standalone or cross-linked listings if you need separate access.	Available Owner portal Plan: Growth / Pro / Enterprise	Premier includes owner statements. We do not know if owners get their own login or see only their own properties.
Mobile app A mobile app. A website that fits a phone screen does not confirm an app.	With conditions See tasks and update their status on your phone. Details: Ask for a quote and check what is included. We do not know if all desktop tools work in the app.	Available Mobile app Plan: Growth / Pro / Enterprise	With conditions Use the iPhone or Android app. Details: Check whether your subscription includes this. Check which plan includes it and which desktop features it supports.
11 / Integrations & data access
Public API An API for outside developers. API connections to booking sites alone do not confirm developer access.	With conditions Turn on API access in the dashboard. Details: Ask for a quote and check what is included. You need an account ID/API key and a partner choice. The generic Hostaway Public API choice supports tools outside the marketplace. At least one listing is required.	With conditions Connect your own software with the paid Open API add-on. Plan: Growth / Pro / Enterprise You need the add-on and permission to connect.	With conditions Approved partners can connect software through Availability Exchange. Access: Approved Availability Exchange partners only. Each property must approve access. Partners need approval and certification before using live property data.
API access conditions Who can use the developer API, including required plans, approval and access limits.	With conditions Account credentials and at least one listing Details: Ask for a quote and check what is included. You must choose a partner. A generic public API option is available. Access tokens last at most 24 months. Renewal every 12 months is recommended. Fees and plan qualification need checking.	With conditions The paid Open API add-on is offered on all main plans. Plan: Growth / Pro / Enterprise Test and live access each have sign-in and access rules.	With conditions Partners need approval, certification and property permission. Access: Approved Availability Exchange partners only. Each property must approve access. The rules list 20+ shared clients and/or 1,000+ potential ResNexus clients. ResNexus must allow the partner’s IP address. This is not open self-service access.
Webhooks Sends notices about events to linked systems.	With conditions Selected reservation, inbound-message and task events Details: Ask for a quote and check what is included. The admin sets up at least one event. They can also filter by listing or channel. Owner-stay updates have limits. Fields that arrive later may need to be fetched through the API.	With conditions Send booking, block, property and inbox alerts to connected software. Details: Growth / Pro / Enterprise; Open API add-on Set up an HTTPS receiving address with permission to use webhooks.	We could not confirm live alerts for price or date changes. ResNexus says these are still being built. Its guide says to check for updates repeatedly.
Zapier A Zapier connection with stated events, actions or plan requirements.	With conditions Start Zapier tasks from bookings, add notes or search. Details: Ask for a quote and check what is included. You need a paid Hostaway plan, main-owner access, API details and a Zapier account. Zapier fees may apply.	With conditions Use booking events in the Hostfully Zapier connection. Details: PMS plan; Zapier terms apply You need a Zapier account and configured workflows. Plan fees may apply.	We could not confirm a ResNexus app in Zapier.
Data export Check which data you can take with you, beyond calendar feeds. Ask which file types you can download.	With conditions Download bookings and guest data. Details: Ask for a quote and check what is included. Choose visible or all reservation fields. Guest-data export relies on the Online Check-In Form being enabled. This is not a full-system backup.	With conditions Read property and guest data through the API as JSON. Details: Growth / Pro / Enterprise; Open API add-on You need API access. This does not confirm an export of every type of data.	With conditions Export guest lists and send financial data to QuickBooks. Details: Check whether your subscription includes this. Check full-account exports, attachments, file formats and how long data stays available after leaving.
12 / Setup & support
Onboarding Setup help, including whether it is optional or costs extra.	With conditions Guided setup with specialists Details: Ask for a quote and check what is included. Agree on setup work, data moving, fees and timing in your quote.	Available Join setup office hours. Growth has two one-to-one calls; Pro has three. Plan: Growth / Pro / Enterprise	With conditions Get help setting up booking-site connections. Plan: Essentials / Premier Ask for a quote that covers the work, timing and any service fees.
Moving your data Help or tools to import records from another system.	With conditions CSV import for external bookings Details: Ask for a quote and check what is included. Use the template and fill in its required fields. One error stops the whole batch. Imported dates block availability. Check automation and payment settings before moving data.	With conditions Import supported booking sites and enter other bookings by hand. Check plan: Confirm this feature on Growth, Pro or Enterprise. We could not confirm a service that handles the whole move for you.	With conditions Import guest details from another system. Details: Check whether your subscription includes this. Check supported software, past bookings and any fields that will not transfer.
Help center Public guides and help pages. These alone do not show the quality of support.	Available Search public help guides. Details: All visitors Guides cover setup and daily tasks. Check each guide’s date and account requirements.	Available Help center and Hostfully University Plan: Growth / Pro / Enterprise	With conditions Use help inside your account. Plan: Essentials / Premier Click the help button in the back office. Some learning guides are public; full account help needs access.
Email support Email support, with any plan limits. Response time is unconfirmed.	With conditions Email support for device setup help. Details: Ask for a quote and check what is included. We could not confirm a general email response time.	Available 24/7 email support Plan: Growth / Pro / Enterprise	With conditions Email support Plan: Essentials / Premier Email [email protected]. We could not confirm a guaranteed reply time.
Chat support Live or in-app support chat. Check whether help comes from a person, an AI bot or self-service pages.	We could not confirm live chat with a person. Support lists phone, a contact form and an AI agent.	Available 24/7 chat support Plan: Growth / Pro / Enterprise	We could not confirm live support chat or its hours. ResNexus lists phone, email and in-app help.
Phone support Phone support, with any plan or country limits.	With conditions 24/7 phone support advertised Details: Ask for a quote and check what is included.	We could not confirm phone support. Email, chat and some paid-plan video calls are listed.	With conditions Call support during its service hours. Plan: Essentials / Premier Normal hours are Mon–Fri 7am–5pm MT and Sat 7am–4pm MT. Limited help is also listed for early and late weekdays. An emergency line can call you back after hours.
13 / API features
API features are listed below. Each row shows its access rules. Live operation is not confirmed.
Documented API versions Versions listed in the public API guides. This does not guarantee they work with your setup.	With conditions REST API v1 Details: You need an account with API access. Ask for a quote.	With conditions API v3; endpoint guides use v3.3. Details: Growth / Pro / Enterprise; Open API add-on	The API version number is not confirmed. GetReservation is due to end in 2027. The guide says to use GetReservationDetails instead.
API authentication Security methods listed in the API guide. Approval to use the API and the right plan are separate requirements.	With conditions OAuth 2.0 client credentials with bearer token Details: Ask for a quote and check what is included. You need the account ID and secret key. Tokens expire no later than 24 months after creation.	With conditions Authorization or X-HOSTFULLY-APIKEY header Details: Growth / Pro / Enterprise; Open API add-on Use Authorization for an OAuth access token, or X-HOSTFULLY-APIKEY. Both are listed as apiKey schemes. Partner OAuth has its own setup guide.	With conditions HTTP Basic authentication Access: Approved Availability Exchange partners only. Each property must approve access. Use the approved partner username and passkey from an allowed IP address.
Read property records Read property records through the API.	With conditions Read listings Details: You need an account with API access. Ask for a quote.	With conditions GET /api/v3.3/properties Details: Growth / Pro / Enterprise; Open API add-on Read properties your agency can access. Supports updatedSince, _limit and _cursor.	With conditions Read approved businesses and their rooms or units. Access: Approved Availability Exchange partners only. Each property must approve access. GetBusinesses returns business and contact details. GetUnits returns unit details. Each property must agree to share them.
Read reservation records An API tool reads booking records.	With conditions Read bookings Details: You need an account with API access. Ask for a quote. Use includeResources=1 to include customFieldValues, reservationFees, reservationUnit and hostProxyEmail.	With conditions GET /api/v3.3/leads Details: Growth / Pro / Enterprise; Open API add-on Send propertyUid, agencyUid or leadUids. Access and filter rules apply.	With conditions Read bookings with GetReservationDetails. Access: Approved Availability Exchange partners only. Each property must approve access. Revenue Manager connections only. Filter by stay, booking or change dates and case-sensitive status. The end date means the last night, not checkout. Includes zero-value bookings and package discounts. Replaces GetReservation.
Create bookings An API tool creates bookings. This does not confirm the same steps are available in the interface.	With conditions Create bookings for supported channels. Details: You need an account with API access. Ask for a quote. Only channelId 2000, 2002 or 2020 is accepted. We do not know if the same actions are available in the app.	With conditions POST /api/v3.3/leads Details: Growth / Pro / Enterprise; Open API add-on Send the agency, property, status and stay dates. Other booking actions use their own endpoints.	With conditions Create bookings with AddReservation. Access: Approved Availability Exchange partners only. Each property must approve access. Booking-site partners only. Put units in groups, then choose one unit or group. Keep external_id to change or cancel the booking. Sending card details has extra requirements.
Update bookings An API tool changes booking fields. Check which fields and booking sites it supports.	With conditions Change booking fields or cancel bookings. Details: Ask for a quote and check what is included. You cannot change listingMapId. Cancellation uses a separate API action. We do not know if it can issue refunds.	With conditions PATCH /api/v3.3/leads/{leadUid} Details: Growth / Pro / Enterprise; Open API add-on Use separate actions for workflow changes. Partner permission is needed to change personal details.	With conditions Change bookings made by your partner connection. Access: Approved Availability Exchange partners only. Each property must approve access. Booking-site partners can change only their own bookings. Overlapping dates or a longer stay need a quote object. Card-payment support is unclear; confirm it.
Read guest data Read guest records through a separate API tool or as part of a booking response. Check which option is supported.	With conditions Read guest contact details from bookings. Details: Ask for a quote and check what is included. Guest details are part of booking records. We could not confirm a separate guest directory.	With conditions GET /api/v3.3/guests/{agencyUid} Details: Growth / Pro / Enterprise; Open API add-on Partner and affiliate connections have limits on personal data.	We do not know if it can read guest records on their own. GetReservationDetails gives stay dates and booking amounts. It has no guest contact fields or individual payment and refund records.
Update guest records Updates guest records, not just contact fields on a booking.	We do not know if the API can update a guest record on its own. It can change contact fields on a booking.	We could not confirm changes to a guest record on its own. You can change guestInformation on a lead.	We do not know if it can change guest records on their own. ModifyReservation can change the contact fields on a booking.
Read guest messages An API tool reads guest messages or conversation details.	With conditions Read conversations and messages Details: Ask for a quote and check what is included. Results normally include sent messages. Use includeScheduledMessages for other statuses. Use limit and offset to move through result pages.	With conditions GET /api/v3.3/messages Details: Growth / Pro / Enterprise; Open API add-on Filter by agency, thread or lead. Results can be read in pages.	We could not confirm a way to read messages through the API.
Send guest messages An API tool adds or sends guest messages. Check access requirements separately.	With conditions Send messages within an existing conversation Details: Ask for a quote and check what is included. Each account can make 30 requests per minute. Supported booking-site messages and email depend on the conversation.	With conditions POST /api/v3.3/messages Details: Growth / Pro / Enterprise; Open API add-on Send EMAIL or DIRECT_MESSAGE in supported Airbnb, Vrbo or Booking.com threads. Include leadUid.	We could not confirm a way to send messages through the API.
Read nightly rates Read rates through an API tool or nightly-price fields in a calendar response.	With conditions Read price and stay limits from calendar days Details: Ask for a quote and check what is included. Calendar records include price, minimumStay and maximumStay. You need account access and must choose the property and dates.	With conditions Read nightly prices. Details: Growth / Pro / Enterprise; Open API add-on Send propertyUid, from and to.	With conditions Read daily prices and currency with GetCalendar. Access: Approved Availability Exchange partners only. Each property must approve access. The property must share access. The start and end dates both mean stay nights, not checkout.
Update nightly rates Send nightly prices through the API. This is separate from working out which price to use.	With conditions Change calendar prices and stay rules. Details: Ask for a quote and check what is included. Send date ranges or a batch of up to 200 date intervals.	With conditions Change nightly prices. Details: Growth / Pro / Enterprise; Open API add-on Choose SET or REMOVE and send the pricing-period record.	With conditions Set prices for groups of units. Access: Approved Availability Exchange partners only. Each property must approve access. Only pricing partners can use this; booking-site partners cannot. It replaces selected prices. If extra-guest amounts are missing, the old value may stay or become zero. A failed request may still save some changes.
Read availability calendar Read open dates or calendar nights through the API.	With conditions Read listing calendars Details: You need an account with API access. Ask for a quote. Use includeResources=1 to include bookings. Otherwise the bookings list is empty.	With conditions Read a property’s calendar. Details: Growth / Pro / Enterprise; Open API add-on Send the from and to dates.	With conditions Read open dates and available unit counts. Access: Approved Availability Exchange partners only. Each property must approve access. GetCalendar counts open, booked and blocked dates. GetAvailability uses stay dates. GetQuote checks stay rules for booking-site partners only. Quotes and bookings need units set up in groups.
Read payment records Reads actual payment records. Changing payment settings or making payment links is a separate feature.	With conditions Read guest charges and payment records. Details: Ask for a quote and check what is included. Filter paymentProvider by Stripe, Braintree, Authorize.net or offline. We do not know if the API can create online charges.	With conditions Read transactions with amounts and status. Details: Growth / Pro / Enterprise; Open API add-on Use GET /api/v3.3/transactions with orderUid, or GET /transactions/{uid}. Types include sale, deposit charge and refund.	We do not know if it can read each payment. GetReservationDetails gives booking amounts and stays. It has no guest contact fields or individual payment and refund records.
Read refund records An API tool reads refund records. This does not confirm that it can issue refunds.	We could not confirm a separate API action for reading refunds. Refund amounts in a cancellation policy do not prove money was returned.	With conditions Read REFUND records through the transactions API. Details: Growth / Pro / Enterprise; Open API add-on Records give the refund type, amount, original transaction and status. This reads a refund; it does not issue one.	We do not know if it can read refunds. GetReservationDetails gives booking amounts and stays. It has no guest contact fields or individual payment and refund records.
Read owner records Read property-owner records through the API.	We do not know if the API can read separate owner records. It can read owner statements.	With conditions Read owner records. Details: Growth / Pro / Enterprise; Open API add-on Send agencyUid. You can also filter the results.	We could not confirm access to owner records through the API.
Custom data fields API tools for custom fields or extra booking details. Check which types of data each tool supports.	With conditions Read custom fields and their values on bookings. Details: You need an account with API access. Ask for a quote. Use includeResources=1 to include customFieldValues. We do not know if the app offers the same tools.	With conditions GET /api/v3.3/custom-data Details: Growth / Pro / Enterprise; Open API add-on Send exactly one propertyUid or leadUid. This reads custom values; it does not confirm tools to create any field definition you want.	You can add free-text booking notes. We could not confirm tools to create custom property or guest fields.
Manage webhook plans API tools to list, create or remove webhook plans. A guide to receiving webhook updates alone does not confirm these controls.	With conditions Add, read, change or remove event alerts. Filters New help says you can choose events; an older guide says you cannot. Check current filters. Delivery Reply within 20 seconds. Network errors, 5xx and 429 get up to three retries over about one hour. Other 4xx errors are final failures. Details: Ask for a quote and check what is included.	With conditions List, create or delete webhook setups. Details: Growth / Pro / Enterprise; Open API add-on You need the correct agency or partner access and sign-in details.	We do not know if the API can manage alerts. Alerts for prices and open dates are still planned.
Documented throttling response The API lists error 429 for too many requests or another stated request limit. Exact numeric limits need separate confirmation.	With conditions Request limits vary by API tool. General limits 200 requests per 10 seconds, counted by account and IP. Messages allow 30 requests per minute per account. Other limits Price calculations allow 400 requests per 10 seconds per account. Creating bookings allows 200 per 10 seconds per account. Higher Enterprise limits need approval. Details: Ask for a quote and check what is included.	With conditions Too many requests return HTTP 429. Published limits conflict. Details: Growth / Pro / Enterprise; Open API add-on One guide lists 10,000 requests per hour. A July 2026 FAQ lists 1,000. Ask which limit applies to your account.	We could not confirm the request limit or how the API reports too many requests.
Reservation pagination Read booking records a page at a time. Check the default page size and any maximum.	With conditions Use afterId to read more booking results. Details: Ask for a quote and check what is included. A booking page has a default limit of 100 records. For bookings, offset is deprecated. Other list guides still show it. Do not assume every list uses the same way to get the next page.	With conditions Read leads in batches using _cursor and _limit. Details: Growth / Pro / Enterprise; Open API add-on We could not confirm the maximum batch size.	We could not confirm page or cursor controls for reading bookings in batches. GetReservation lists date and status filters.

Compare property management software for daily work — Hostaway vs Hostfully Property Management Platform vs ResNexus

List the jobs you want to handle in one place. Check booking sites, guest messages, payments and staff access first. Then compare the plan and extras needed for those jobs. A long feature list will not show whether your booking sites and work rules are covered.

Hostaway: what to consider

Ask for a quote with the modules and links you need. Check direct-booking fees; the published details conflict. To cancel a Booking.com or calendar-link booking, start on the original booking site. Read the Hostaway profile for its plans and requirements.

Hostfully Property Management Platform: what to consider

Ask which extras your quote includes. Open API, Digital Guidebooks and smart-device services cost extra. InboxAI drafts replies for review. Do not treat those drafts as messages sent on their own. Read the Hostfully Property Management Platform profile for its plans and requirements.

ResNexus: what to consider

Check the edition and extras in your quote. Messages are a separate service. Premier lists Housekeeping Pro and rental-owner statements. A separate owner portal was not confirmed. Read the ResNexus profile for its plans and requirements.

Explore all property management options, how to choose property management software, how to plan a software switch to continue your shortlist.

Common questions

What should I test before switching to one of these tools?

Check future bookings, blocked dates and rate plans before the new system takes control. Then look at rates and fees on each booking site. A link marked connected does not prove that every booking or price rule moved across.

How should I compare the full setup for Hostaway, Hostfully Property Management Platform and ResNexus?

List the main software and any extras on their own. Extras can include lock tools, guidebooks, paid modules and a team to answer guests. Ask which tasks your quote covers. Name the person who will do the work that remains. An inbox or task list does not do it all for you.

Will a Hostaway custom iCal link update my nightly rates?

No. That calendar link syncs open and blocked dates. It does not send rate changes, listing text or amenities. The booking details it brings in depend on the source. These limits are for custom iCal links. Hostaway’s direct software links to booking sites work differently.

Does Hostfully’s base software include Digital Guidebooks and smart-device tools?

Do not assume both are in the base plan. Hostfully lists Digital Guidebooks and smart-device tools as add-ons. Ask for a quote that names the services you need. Check their setup costs and scope apart from the main property software.

Can ResNexus show who should clean a room and when it was last cleaned?

Yes. Its housekeeping chart tracks the unit, last cleaning, assigned person, cleaning type and room status. You can also change cleaning checklists. Check that your package has the tools you need. The chart records work; it does not prove cleaning quality.

Hostaway vs Hostfully Property Management Platform vs ResNexus

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Hostaway

Hostfully Property Management Platform

ResNexus

Compare property management software for daily work — Hostaway vs Hostfully Property Management Platform vs ResNexus

Hostaway: what to consider

Hostfully Property Management Platform: what to consider

ResNexus: what to consider

Common questions

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