Hostaway
Manage booking calendars, guest messages, daily tasks, owner reports and direct bookings.
Best for: Manage messages, daily tasks and owner reports together.
YOUR SHORTLIST, SIDE BY SIDE
Compare Hostaway vs Hostex vs Uplisting for daily rental work. Check bookings, guest messages and daily tasks. Choose a plan that covers the jobs you need.
Manage booking calendars, guest messages, daily tasks, owner reports and direct bookings.
Best for: Manage messages, daily tasks and owner reports together.
Combine booking calendars, guest messages, tasks and direct-booking tools across several plans.
Best for: Manage calendars, messages and tasks in one place.
Use a central calendar, guest message rules and direct-booking tools, with plan options and extra modules.
Best for: Combining a shared booking calendar with guest messages and direct bookings.
| What matters to you | HostexProperty management | ||
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| Score | STRCompare scoring | STRCompare scoring | STRCompare scoring |
| At a glance / Prices for your properties | |||
| Properties | The sales form groups accounts into 2–14, 15–49 and 50+ listings. One listing leads to a waitlist. Ask about the actual limits in your contract. | Basic supports up to 2 properties. We could not confirm a maximum for Pro or Premium. | Independent Host allows up to four properties. Operator and Manager are advertised for any count. More than 40 needs a custom quote. |
| Overview | These tools manage booking site calendars, bookings and guest messages. They also handle tasks, owner reports and direct bookings. Ask for a plan quote for your full set of properties. | Hostex combines channel/calendar management, guest messaging, tasks and direct-booking tools, with Basic, Pro and Premium plans. | Channel management, a central calendar, automated guest messaging and direct booking, with three plans and optional modules. |
| Plans and add-ons | Custom plan Ask for a quote for your exact property count. Check included features, add-ons, the contract term and all charges. Booking Website Pro · add-on $49/month add-on is advertised; plan and applicable transaction charges remain separate. Resolve the published booking-fee conflict in your quote. | Basic Up to 2 properties and 2 team roles, with a TTlock smart-lock connection. Task alerts by SMS cost extra. Pro Adds Vrbo, guest guidebooks, automated cleaning, Open API and owner reports. SMS task notifications are an add-on. Premium Includes Pro, plus custom connections and priority setup. The calculator lists prices, but you must contact sales to buy. | Independent Host Up to four properties. Core channel and guest messaging tools; selected modules cost extra. Operator Smart Locks, Protect and Google Vacation Rentals are included. Owner reports, ID checks and the Plus booking site cost extra. Protect help also lists $6 per active listing each month. Check which charges apply to your plan. Manager Includes the listed feature modules, unlimited AI and phone support. Pricing depends on property count. Larger groups of properties require a quote. |
| 1-property price for your selection | Request a complete quoteNo complete plan total is published. Confirm included modules, setup, transaction charges and taxes. The one-listing sales route currently leads to a waitlist. Eligibility needs checking. | Basic plan · USD 7.30Monthly billing selection · Monthly plan total.Ask how tax applies. Payment fees, provider fees and charges for use may cost extra. Plan prices and conditionsBasic: USD 7.3 Monthly plan total. Ask how tax applies. Payment fees, provider fees and charges for use may cost extra. Pro: USD 10.4 Monthly plan total. Ask how tax applies. Payment fees, provider fees and charges for use may cost extra. Premium: USD 15.7 Monthly plan total. Ask how tax applies. Payment fees, provider fees and charges for use may cost extra. To buy Premium, contact sales. The amount comes from the public calculator. | From $51.00/monthMonthly billing selection · Independent Host: 1 properties; USD 51.00/month, billed monthly. Optional modules, taxes and any booking or payment-processing charges are separate. A separate pay-as-you-go option charges 3% for 1–4 properties. No booking revenue was assumed. Plan prices and conditionsIndependent Host: USD 51 1 properties; USD 51.00/month, billed monthly. Optional modules, taxes and any booking or payment-processing charges are separate. Operator: USD 114 1 properties; USD 114.00/month, billed monthly. Optional modules, taxes and any booking or payment-processing charges are separate. Manager: USD 264 1 properties; USD 264.00/month, billed monthly. Optional modules, taxes and any booking or payment-processing charges are separate. |
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| Review sources | CapterraRating 4.8 / 5 · 1,623 reviews TrustpilotTrustScore 4.8 / 5 · 2,490 reviews G2Rating 4.8 / 5 · 440 reviews GetAppRating 4.8 / 5 · 1,623 reviews Software AdviceRating 4.8 / 5 · 1,623 reviews | CapterraRating 4.9 / 5 · 23 reviews TrustpilotTrustScore 4.7 / 5 · 258 reviews G2Rating 3.3 / 5 · 2 reviews GetAppRating 4.9 / 5 · 23 reviews Software AdviceRating 4.9 / 5 · 23 reviews | CapterraRating 4.7 / 5 · 129 reviews TrustpilotTrustScore 3.7 / 5 · 178 reviews GetAppRating 4.7 / 5 · 129 reviews Software AdviceRating 4.7 / 5 · 129 reviews |
| 01 / Plans & requirements | |||
| Plan options Plans offered for this rental software. Optional modules are separate from plan levels. | With conditions Ask for a custom quote. Details: Ask for a quote and check what is included.
| Available Basic; Pro; Premium Plan: Basic (up to 2 properties), Pro and Premium | Available Independent Host; Operator; Manager Plan: Independent Host / Operator / Manager |
| Property limits Listing or property limits for each plan. A target customer range does not confirm a strict limit. | With conditions The sales form is for 2 or more listings. The sales form groups accounts into 2–14, 15–49 and 50+ listings. One listing leads to a waitlist. Ask about the actual limits in your contract. Details: Ask for a quote and check what is included.
| Available Basic covers up to 2 properties. Use Pro or Premium for more. Basic supports up to 2 properties. We could not confirm a maximum for Pro or Premium. Plan: Basic (up to 2 properties), Pro and Premium
| Available Independent Host: up to 4 properties. Other plans have no property limit. Independent Host allows up to four properties. Operator and Manager are advertised for any count. More than 40 needs a custom quote. Plan: Independent Host / Operator / Manager |
| How you are charged How plan fees are worked out and billed. Check whether you pay per listing, per account or a share of booking income. | With conditions Ask for a quote for your properties. Details: Ask for a quote and check what is included.
| Available Per property per month; monthly or yearly plan Plan: Basic (up to 2 properties), Pro and Premium
| With conditions Pay the plan minimum or the total property fees, whichever is higher. Plan: Independent Host / Operator / Manager
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| Booking fees Fixed or percentage fees on bookings. Check which transactions they apply to. | With conditions US Stripe website fees need checking.
Details: Ask for a quote and check what is included. | Available Hostex says it charges no booking fee. Plan: Basic (up to 2 properties), Pro and Premium
| With conditions Pay As You Go: 3% on Independent Host or 1.5% on Operator. Plan: Independent Host / Operator / Manager
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| Paid add-ons Features or services that cost extra beyond your plan. | With conditions Booking Website Pro, Dynamic Pricing and Smart Locks Details: Ask for a quote and check what is included.
| With conditions Extra HostGPT replies cost more. Basic and Pro also charge extra for task text alerts. Details: Basic / Pro: task text alerts; all plans: extra HostGPT replies
| With conditions Some client, website, ID and AI tools cost extra. Plan: Independent Host / Operator / Manager
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| Trial Trial length and rules. A demo is different from a free trial. | A demo is offered. We could not confirm a free trial, its length or who can get one. | Available 15-day free trial; no card needed Plan: Basic (up to 2 properties), Pro and Premium | Available 14-day trial; no card required Plan: Independent Host / Operator / Manager |
| Setup fees One-time setup fees. A missing price does not mean setup is free. | Setup help is offered. Ask for setup and data-moving fees in your quote. | Setup help is included. We could not confirm whether all setup services are free. | A one-to-one setup session is free. Ask about other setup or data-moving fees; we could not confirm a full fee list. |
| 02 / Channels & sync | |||
| Airbnb connection How to connect Airbnb, and which accounts and listings qualify. | With conditions Connect to Airbnb. Details: Ask for a quote and check what is included.
| Available Connect directly to Airbnb. Plan: Basic (up to 2 properties), Pro and Premium | Available Connect to Airbnb. Plan: Independent Host / Operator / Manager |
| Vrbo connection How to connect Vrbo, and which accounts and listings qualify. | With conditions Connect to Vrbo. Details: Ask for a quote and check what is included.
| Available Connect directly to Vrbo. Plan: Pro and Premium | Available Connect to Vrbo. Plan: Independent Host / Operator / Manager |
| Booking.com connection How to connect Booking.com and which accounts and listings qualify. | With conditions Connect to Booking.com. Details: Ask for a quote and check what is included.
| Available Connect directly to Booking.com. Plan: Basic (up to 2 properties), Pro and Premium | Available Connect to Booking.com. Plan: Independent Host / Operator / Manager
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| iCal import Import calendars from other tools. Check which details arrive and how updates work. | With conditions Import bookings from outside calendars. Details: Ask for a quote and check what is included.
| With conditions Import booked dates from an outside calendar. Plan: Basic (up to 2 properties), Pro and Premium
| With conditions Import bookings from an outside calendar. Check plan: Confirm this feature on Independent Host, Operator or Manager.
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| iCal export Export calendar feeds to other tools. A calendar feed is different from an export of full booking records. | With conditions Share a listing’s calendar link. Details: Ask for a quote and check what is included.
| With conditions Share your Hostex calendar link with another booking site. Plan: Basic (up to 2 properties), Pro and Premium
| With conditions Share bookings with an outside calendar. Check plan: Confirm this feature on Independent Host, Operator or Manager.
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| Rate sync Send rates to linked booking sites. Check which sites are supported and any limits. | With conditions Share prices with supported booking sites. Details: Ask for a quote and check what is included.
| With conditions Send prices and minimum stays to linked booking sites. Plan: Basic (up to 2 properties), Pro and Premium
| With conditions Share prices with linked booking sites. Check plan: Confirm this feature on Independent Host, Operator or Manager.
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| Availability sync Send open and blocked dates to booking sites. Check how it works and any limits. | With conditions Share open and blocked dates in both directions. Details: Ask for a quote and check what is included.
| With conditions Send open and blocked dates to linked booking sites. Plan: Basic (up to 2 properties), Pro and Premium
| With conditions Share open and blocked dates with linked sites. Check plan: Confirm this feature on Independent Host, Operator or Manager.
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| Reservation sync Import bookings and changes from booking sites, or keep them in sync. Check which sites are supported. | With conditions Import bookings and update open dates. Details: Ask for a quote and check what is included.
| With conditions Import bookings, changes and cancellations from linked sites. Plan: Basic (up to 2 properties), Pro and Premium
| With conditions Sync bookings from linked sites. Check plan: Confirm this feature on Independent Host, Operator or Manager.
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| Channel message sync Send and receive guest messages through booking-site connections. Check which sites are supported. | With conditions Sync guest messages from supported booking sites. Details: Ask for a quote and check what is included.
| With conditions One inbox for Airbnb, Booking.com, Vrbo and direct bookings Plan: Basic (up to 2 properties), Pro and Premium
| With conditions Airbnb, Booking.com, Vrbo and direct-booking inbox Check plan: Confirm this feature on Independent Host, Operator or Manager.
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| Sync limitations Known delays, fields that do not sync and limits on connections. These details alone do not show how reliable the service is. | With conditions Updates and supported details depend on the connection. Details: Ask for a quote and check what is included.
| With conditions Outside calendars refresh twice an hour and do not include booking details. Plan: Basic (up to 2 properties), Pro and Premium
| With conditions Imported calendar bookings have fewer tools. Check plan: Confirm this feature on Independent Host, Operator or Manager.
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| 03 / Reservations & calendars | |||
| Multi calendar A calendar view showing multiple listings and bookings together. | With conditions See bookings, prices and tasks in one calendar. Details: Ask for a quote and check what is included.
| Available See listings in one calendar. Link related properties and rooms. Plan: Basic (up to 2 properties), Pro and Premium | With conditions See all your properties in one calendar. Check plan: Confirm this feature on Independent Host, Operator or Manager.
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| Manual bookings Enter bookings by hand as well as importing them from booking sites. | With conditions Create bookings from the calendar. Details: Ask for a quote and check what is included.
| Available Add manual bookings to the calendar. Plan: Basic (up to 2 properties), Pro and Premium | With conditions Create confirmed or pending bookings on the calendar Details: Check which plan includes this.
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| Booking changes Edit booking fields and check whether changes reach linked booking sites. | With conditions Change bookings in the calendar. Details: Ask for a quote and check what is included.
| Available Move existing bookings between properties Plan: Basic (up to 2 properties), Pro and Premium | With conditions Change booking dates, contact details or status through the API. Plan: Independent Host / Operator / Manager
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| Booking cancellation Cancel bookings, with each booking site’s rules and refund limits. | With conditions Cancel supported bookings in Hostaway.
Details: Ask for a quote and check what is included. | With conditions Import cancellations from booking sites, or cancel direct bookings. Plan: Basic (up to 2 properties), Pro and Premium
| With conditions Cancel Direct, Airbnb, Vrbo and Google bookings in Uplisting Details: Check which plan includes this.
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| Calendar blocking Block dates without making a paid guest booking. | With conditions Block or change many dates at once. Details: Ask for a quote and check what is included.
| Available Open or block dates in the shared calendar. Plan: Basic (up to 2 properties), Pro and Premium | With conditions Block calendar dates for maintenance and cleaning Check plan: Confirm this feature on Independent Host, Operator or Manager.
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| Booking import Move or import existing bookings. Check which sources and file formats are supported. | With conditions Import bookings from a CSV file. Details: Ask for a quote and check what is included.
| With conditions Import bookings from linked sites. Past-booking limits vary. Plan: Basic (up to 2 properties), Pro and Premium
| With conditions Get help importing bookings during setup. Check plan: Confirm this feature on Independent Host, Operator or Manager.
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| Guest records Save and view guest or contact history. This does not confirm a full customer-management system. | With conditions Guest Book and online check-in guest data Details: Ask for a quote and check what is included.
| Available View guest records and booking details. Filter by booking site. Details: Check which plan includes this. | With conditions Keep guest contact details and notes with bookings. Details: Check which plan includes this.
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| Booking export Export booking records. Check which file formats are supported. | With conditions Download bookings as a CSV file. Details: Ask for a quote and check what is included.
| You can export statistics and transactions. We could not confirm a full booking-record export or its file format. | With conditions Download bookings as a CSV file. Details: Check which plan includes this.
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| 04 / Rates & booking rules | |||
| Seasonal rates Set prices for dates or seasons in your rental software. | With conditions Change prices for a range of dates. Details: Ask for a quote and check what is included.
| Available Set prices for several dates, properties and booking sites at once. Plan: Basic (up to 2 properties), Pro and Premium | With conditions Set base prices and prices for specific dates. Details: Check which plan includes this.
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| Minimum stays Set minimum stays. Check limits for each date and booking site. | With conditions Set minimum and maximum stays by date. Details: Ask for a quote and check what is included.
| Available Set minimum stays and how far ahead guests can book. Plan: Basic (up to 2 properties), Pro and Premium | With conditions Set minimum stays by date or time left before arrival. Details: Check which plan includes this.
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| Gap night rules Adjust rules for unbooked nights between stays. | With conditions Allow shorter stays to fill gaps between bookings. Details: Ask for a quote and check what is included.
| Available Adjust minimum-stay rules for gaps between bookings Details: Check which plan includes this. | With conditions Allow shorter stays to fill gaps between bookings. Details: Check which plan includes this.
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| Length of stay discounts Give discounts based on how long guests stay. | With conditions Weekly and monthly discounts Details: Ask for a quote and check what is included.
| With conditions Set Airbnb discounts for weekly, monthly or other stay lengths. Details: Check which plan includes this.
| With conditions Weekly and monthly discounts Details: Check which plan includes this.
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| Last minute discounts Give discounts based on how soon guests arrive. | With conditions Add a last-minute discount by hand after booking. Details: Ask for a quote and check what is included.
| With conditions Set Airbnb last-minute discounts. Hostex also has same-day price rules. Details: Check which plan includes this.
| With conditions Offer last-minute discounts on Airbnb. Details: Check which plan includes this.
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| Dynamic pricing Built-in tools that set prices and connections to outside pricing tools are separate features. | With conditions Built-in tools adjust nightly prices each day. Details: Ask for a quote and check what is included.
| With conditions Use PriceLabs to adjust prices based on market demand. Plan: Basic (up to 2 properties), Pro and Premium
| With conditions Connect an outside service to adjust prices. Details: Check which plan includes this.
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| Pricing connections Connections to nightly-pricing tools and what they require. | With conditions PriceLabs rate connection Details: Ask for a quote and check what is included.
| With conditions Use PriceLabs prices and minimum stays. Plan: Basic (up to 2 properties), Pro and Premium
| With conditions PriceLabs, Wheelhouse and Beyond Details: Check which plan includes this.
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| 05 / Guest messaging & AI | |||
| Unified inbox See guest message threads from supported booking sites in one view. | With conditions Read booking-site, email, text and WhatsApp messages together. Details: Ask for a quote and check what is included.
| Available Read booking-site and direct-booking messages in one inbox. Plan: Basic (up to 2 properties), Pro and Premium | Available Read guest messages in one inbox. Plan: Independent Host / Operator / Manager |
| Scheduled messages Schedule messages before or after booking dates and times. | With conditions Schedule messages around booking events. Details: Ask for a quote and check what is included.
| With conditions Schedule messages around check-in and check-out. Plan: Basic (up to 2 properties), Pro and Premium
| With conditions Schedule guest messages. Check plan: Confirm this feature on Independent Host, Operator or Manager.
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| Event triggers Send messages when listed booking events happen. | With conditions Send messages for booking, stay, payment or door-code events. Details: Ask for a quote and check what is included.
| Available Messages triggered by bookings, changes and cancellations Plan: Basic (up to 2 properties), Pro and Premium | With conditions Send messages when booking or stay events happen. Check plan: Confirm this feature on Independent Host, Operator or Manager.
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| Conditional messages Rules that send or skip messages based on booking details. | With conditions Use booking details, open dates or payment rules to choose messages. Details: Ask for a quote and check what is included.
| Available Set rules that send messages based on booking details. Details: Check which plan includes this.
| With conditions Set message rules by property or change them for one booking. Check plan: Confirm this feature on Independent Host, Operator or Manager.
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| Message templates Reuse message templates and fill them with supported guest or booking details. | With conditions Reuse messages with guest and stay details. Details: Ask for a quote and check what is included.
| Available Save answers and message templates that fill in booking details. Plan: Basic (up to 2 properties), Pro and Premium | With conditions Reuse saved messages with guest and booking details. Check plan: Confirm this feature on Independent Host, Operator or Manager.
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| AI suggested replies AI writes a draft. A person checks or sends it. | With conditions AI drafts replies using property and booking details. Details: Ask for a quote and check what is included.
| With conditions HostGPT writes drafts for you to review. Plan: Basic (up to 2 properties), Pro and Premium
| With conditions AI drafts replies when it pauses for review. Check plan: AI Suite: 100 actions per month on Independent Host / Operator; unlimited on Manager. Confirm this tool is included.
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| AI automatic replies AI sends guest replies without a person approving each one. Check the limits. | With conditions AI can send replies that match your rules. Details: Ask for a quote and check what is included.
| With conditions HostGPT can send replies for you. Plan: Basic (up to 2 properties), Pro and Premium
| With conditions AI can send guest replies for you. Check plan: AI Suite: 100 actions per month on Independent Host / Operator; unlimited on Manager. Confirm this tool is included.
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| Approval before AI sends Controls for a person to check an AI reply before it is sent. | With conditions Review drafts or let AI send replies.
Details: Ask for a quote and check what is included. | With conditions Choose draft-only mode to review replies before sending. Plan: Basic (up to 2 properties), Pro and Premium
| With conditions Choose when AI must pause for your review. Check plan: AI Suite: 100 actions per month on Independent Host / Operator; unlimited on Manager. Confirm this tool is included.
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| Translations Check automatic message translation. Templates written in several languages are a different feature. | With conditions Translate incoming messages with one click. Details: Ask for a quote and check what is included.
| Available Automatic guest message translation Plan: Pro and Premium | AI can reply in a guest’s language. We do not know if it can translate messages already in the inbox. |
| SMS messages Text guests by SMS. Check supported countries, phone numbers and fees. | With conditions Send and receive texts in the inbox. Details: Ask for a quote and check what is included.
| With conditions Text guests to collect booking charges. Details: Check which plan includes this.
| With conditions Two-way SMS in the unified inbox Plan: Independent Host / Operator / Manager
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| Email messages Email guests. Check sender and booking-site limits. | With conditions Email in the inbox and automations Details: Ask for a quote and check what is included.
| Available Forward messages to guests by email Plan: Basic (up to 2 properties), Pro and Premium | With conditions Connect multiple email addresses to the inbox Check plan: Confirm this feature on Independent Host, Operator or Manager.
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| 06 / Direct bookings & payments | |||
| Website builder Vendor-provided tools to create and host a direct-booking website. | With conditions Build a booking website. Pro is an extra option. Details: Ask for a quote and check what is included.
| Available Build a booking website with templates, taxes, rate plans and search settings. Plan: Basic (up to 2 properties), Pro and Premium | Available Basic direct booking site Plan: Independent Host / Operator / Manager |
| Booking widget Add a booking engine to a website hosted elsewhere. | With conditions Add a booking calendar to your website. Details: Ask for a quote and check what is included.
| Available Put a booking form or calendar on your existing website. Plan: Pro and Premium | With conditions Add a booking form to your website. Details: Check which plan includes this.
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| Custom domain Use your own domain for the provider’s direct-booking website. | With conditions Use your own web address. Details: Ask for a quote and check what is included.
| Available Use your own web address for your booking site. Plan: Pro and Premium | With conditions Use your own web address. Details: Check which plan includes this.
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| Payment processors Payment services, with country and plan requirements. | With conditions Connect Stripe, Braintree or Authorize.net. Details: Ask for a quote and check what is included.
| With conditions Take direct-booking payments with Stripe or PayPal. Plan: Basic (up to 2 properties), Pro and Premium
| With conditions Connect Stripe to take payments. Check plan: Confirm this feature on Independent Host, Operator or Manager.
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| Payment schedules Schedule booking payments or installments. Check which booking types are supported. | With conditions Split payments into stages and charge the balance later. Details: Ask for a quote and check what is included.
| With conditions Set one-time, weekly, monthly or custom repeating booking charges. Details: Check which plan includes this.
| With conditions Set when guests pay the deposit and balance for each property. Details: Check which plan includes this.
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| Security deposits Collect or hold refundable deposits. Damage insurance and protection are separate features. | With conditions Set up card deposit holds automatically or by hand.
Details: Ask for a quote and check what is included. | With conditions Hold a deposit through Stripe. Release it yourself or automatically. Plan: Basic (up to 2 properties), Pro and Premium
| With conditions Use Protect to hold or collect a deposit.
Details: Operator / Manager; add-on on Independent Host |
| Refunds Issue refunds through supported payment steps. Check whether fees are refunded too. | With conditions Partial or full Stripe refunds per charge Details: Ask for a quote and check what is included.
| With conditions Refund some or all of an online direct-booking payment. Details: Check which plan includes this.
| With conditions Partial or full refunds for direct bookings Details: Check which plan includes this.
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| Rental agreements Create, send or sign guest agreements. Check whether electronic signatures are supported. | With conditions Let guests sign rental agreements online. Details: Ask for a quote and check what is included.
| We could not confirm built-in tools to create, sign or collect rental agreements. | With conditions Create online agreements for bookings. Details: Check which plan includes this.
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| Guest verification Checks of guest identity or bookings. These do not guarantee you meet legal rules. | With conditions Connect Autohost to screen guests and check IDs. Details: Ask for a quote and check what is included.
| With conditions Collect guest IDs through the portal or connect an outside screening service. Details: Check which plan includes this.
| With conditions Check guest IDs. Included with Manager; costs extra on lower plans. Plan: Independent Host / Operator / Manager
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| Direct booking fees Fees for direct bookings. Check payment-processing fees and paid protection too. | With conditions US Stripe website fees need checking.
Details: Ask for a quote and check what is included. | With conditions Hostex says it charges no commission on direct bookings. Plan: Basic (up to 2 properties), Pro and Premium
| With conditions Pay As You Go charges a booking percentage.
Plan: Independent Host / Operator / Manager |
| 07 / Cleaning & operations | |||
| Automatic tasks Creates tasks automatically from bookings or events linked to a booking. | With conditions Create tasks yourself or from booking events. Details: Ask for a quote and check what is included.
| Available Create cleaning and repair tasks when booking events happen. Plan: Pro and Premium | With conditions Schedule cleaning tasks from bookings. Details: Check which plan includes this.
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| Cleaner access Give cleaners access to tasks or calendars without extra management tools they do not need. | With conditions Choose what cleaners can see. Details: Ask for a quote and check what is included.
| Available Invite cleaners to use the app for their assigned tasks. Plan: Basic (up to 2 properties), Pro and Premium | With conditions Give cleaners logins to see assigned work. Details: Check which plan includes this.
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| Task checklists Reuse task lists and mark jobs done. | With conditions Save and reuse task checklists. Details: Ask for a quote and check what is included.
| Available Give cleaners a checklist to mark as done. Plan: Basic (up to 2 properties), Pro and Premium | We do not know if you can save and reuse cleaning checklists. |
| Photo requirements Ask for or require photos of finished work. | Tasks can include images. We do not know if photos can be requested or required before a task is marked done. | With conditions Cleaners can send photos or written updates when finishing tasks. Plan: Basic (up to 2 properties), Pro and Premium
| We do not know if cleaners can be asked or required to add photos before finishing a task. |
| Task notifications Send notices when tasks are assigned, changed or completed. | With conditions Task reminders, assignee updates and late-task alerts Details: Ask for a quote and check what is included.
| With conditions Send alerts by app or email. Text alerts depend on the plan. Plan: Basic (up to 2 properties), Pro and Premium
| With conditions Email cleaners when tasks change. Details: Check which plan includes this.
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| Maintenance tasks Record maintenance jobs or assign them to someone. General reminders are a separate feature. | With conditions Recurring maintenance tasks Details: Ask for a quote and check what is included.
| Available Create, assign and track repair tasks. Details: Check which plan includes this.
| With conditions Connect ResortCleaning to plan maintenance. Check plan: Confirm the Uplisting plan and separate service cost.
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| Cleaning connections Connections to outside cleaning services, with their setup requirements. | With conditions Connect Turno to schedule cleaners. Details: Ask for a quote and check what is included.
| With conditions Connect to Turno and choose which properties to share. Details: Check which plan includes this.
| With conditions Connect Turno and other cleaning tools. Check plan: Confirm the Uplisting plan and separate service cost.
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| 08 / Check-in & smart access | |||
| Checkin instructions Send check-in details to guests at supported stages of a booking. | With conditions Show arrival details after guests meet your conditions. Details: Ask for a quote and check what is included.
| With conditions Send check-in guides and door codes for each booking. Plan: Pro and Premium
| With conditions Send arrival and departure details automatically. Check plan: Confirm this feature on Independent Host, Operator or Manager.
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| Guest portal A booking page or portal for guests. Check what guests can do there. | With conditions Reservation portal with stay details and payments Details: Ask for a quote and check what is included.
| With conditions Guests use a phone web page for arrival details, ID checks and deposits. Plan: Pro and Premium
| With conditions Give guests a booking page for pre-arrival steps. Details: Check which plan includes this.
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| Lock connections Supported smart-lock platforms connect directly or through another service. | With conditions Connect supported smart locks Details: Ask for a quote and check what is included.
| With conditions Basic connects to TTlock. Pro and Premium support more lock brands. Plan: Basic (up to 2 properties), Pro and Premium
| With conditions Connect smart locks. Included with Operator / Manager. Plan: Independent Host / Operator / Manager
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| Automatic lock codes Creates lock codes automatically for each booking. Check the required hardware and services. | With conditions Create door codes for bookings automatically. Details: Ask for a quote and check what is included.
| With conditions Make a unique booking code 3 days before check-in. Plan: Basic (up to 2 properties), Pro and Premium
| With conditions Unique door code for each reservation Details: Operator / Manager; add-on on Independent Host
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| Code scheduling Set codes to work only during the stated check-in and checkout times. | With conditions Make door codes work around check-in and check-out. Details: Ask for a quote and check what is included.
| With conditions Door codes work from check-in until check-out. Plan: Basic (up to 2 properties), Pro and Premium
| With conditions Timed lock access with check-in/out buffers Details: Operator / Manager; add-on on Independent Host
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| Code delivery Send booking access codes to guests through supported channels. | With conditions Add door codes to automatic guest messages. Details: Ask for a quote and check what is included.
| With conditions Send codes in automatic messages or check-in guides. Plan: Basic (up to 2 properties), Pro and Premium
| With conditions Insert lock codes into automated guest messages Details: Operator / Manager; add-on on Independent Host
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| Access extra costs Smart-access software or connections may cost extra. Hardware is a separate cost. | With conditions Pay for each linked smart device. Details: Ask for a quote and check what is included.
| With conditions Hostex says it adds no fee for smart-device connections. Plan: Basic (up to 2 properties), Pro and Premium
| With conditions Smart Locks costs extra on Independent Host.
Details: Operator / Manager; add-on on Independent Host |
| 09 / Reports & accounting | |||
| Booking reports Reports about bookings. Check which measures they include. | With conditions Filter booking reports and download CSV files. Details: Ask for a quote and check what is included.
| Available See booking income and costs by property or booking site. Plan: Basic (up to 2 properties), Pro and Premium | With conditions See booking, money, guest and stay details. Details: Check which plan includes this.
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| Occupancy reports See how often your rentals are booked. Filter by date or property. | With conditions See booked nights, check-ins and how often properties are booked. Details: Ask for a quote and check what is included.
| Available See booked nights, average nightly prices and income per available night. Plan: Basic (up to 2 properties), Pro and Premium
| With conditions Use booking reports to work out how often properties are booked. Details: Check which plan includes this.
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| Revenue reports Revenue reports and the measures they include. These are separate from financial accounting. | With conditions See income figures in occupancy reports. Details: Ask for a quote and check what is included.
| With conditions See income and costs, with monthly reports on Pro and Premium. Plan: Pro and Premium
| With conditions See income and money summaries in owner statements. Check plan: Manager or Client Management add-on; confirm this tool is included.
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| Owner statements Statements for property owners. Check which income and expenses they include. | With conditions Create owner statements with income, costs and payouts. Details: Ask for a quote and check what is included.
| Available Make monthly PDF owner reports with your fee and category settings. Plan: Pro and Premium | With conditions Create owner statements. Included with Manager. Plan: Independent Host / Operator / Manager
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| Expense tracking Record property or booking expenses in the software. | With conditions Expenses, extras and recurring entries Details: Ask for a quote and check what is included.
| Available Record income and costs and link them to bookings. Plan: Basic (up to 2 properties), Pro and Premium | With conditions Record and group property costs. Check plan: Manager or Client Management add-on; confirm this tool is included.
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| Accounting connections Which accounting tools connect and what they can share. | With conditions Connect QuickBooks Online. Details: Ask for a quote and check what is included.
| With conditions Send bookings and transactions to Clearing. Plan: Basic (up to 2 properties), Pro and Premium
| With conditions Connect accounting tools, including VRPlatform. Check plan: Confirm the Uplisting plan and separate service cost.
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| Report exports Download reports in the listed file types. | With conditions Download occupancy and cost reports as CSV files. Details: Ask for a quote and check what is included.
| With conditions Download statistics as spreadsheets and transactions or monthly reports as CSV files. Plan: Basic (up to 2 properties), Pro and Premium
| With conditions Download owner statements Check plan: Manager or Client Management add-on; confirm this tool is included.
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| 10 / Team & owner access | |||
| Team users Extra staff accounts, with any user or plan limits. | With conditions Add users and user groups. Details: Ask for a quote and check what is included.
| With conditions Create team accounts and assign roles. Plan: Basic (up to 2 properties), Pro and Premium
| With conditions Invite teammates, cleaners and owner/clients Details: Check which plan includes this.
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| User permissions Choose what each person can see and do. | With conditions Choose which tools, contacts and money details each user can see. Details: Ask for a quote and check what is included.
| With conditions Choose who can use pricing, calendars and messages. Plan: Basic (up to 2 properties), Pro and Premium
| With conditions Give different calendar access to team members. Details: Check which plan includes this.
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| Choose which properties each person can access Choose which properties a person can access. | With conditions Choose which listings each user can see. Details: Ask for a quote and check what is included.
| With conditions Choose which properties and rooms each team member can access. Plan: Basic (up to 2 properties), Pro and Premium
| With conditions Assign owners access to selected properties Check plan: Manager or Client Management add-on; confirm this tool is included.
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| Owner portal Let owners view property, booking or financial details. | With conditions Owner access to selected property information Details: Ask for a quote and check what is included.
| Available Give owners accounts that show only their own listings. Details: Check which plan includes this.
| With conditions Owners view assigned listings and block dates Check plan: Manager or Client Management add-on; confirm the portal is included.
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| Mobile app A mobile app. A website that fits a phone screen does not confirm an app. | With conditions See tasks and update their status on your phone. Details: Ask for a quote and check what is included.
| Available Use the iPhone or Android app for calendars, bookings, messages and tasks. Plan: Basic (up to 2 properties), Pro and Premium | With conditions Read and send messages in the iOS or Android app. Check plan: Confirm this feature on Independent Host, Operator or Manager.
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| 11 / Integrations & data access | |||
| Public API An API for outside developers. API connections to booking sites alone do not confirm developer access. | With conditions Turn on API access in the dashboard. Details: Ask for a quote and check what is included.
| With conditions Connect your own software to manage properties and bookings. Plan: Pro and Premium
| Available REST API access Plan: Independent Host / Operator / Manager |
| API access conditions Who can use the developer API, including required plans, approval and access limits. | With conditions Account credentials and at least one listing Details: Ask for a quote and check what is included.
| With conditions Create a Hostex access token to connect software. Plan: Pro and Premium
| With conditions Included API access for active subscribers Plan: Independent Host / Operator / Manager
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| Webhooks Sends notices about events to linked systems. | With conditions Selected reservation, inbound-message and task events Details: Ask for a quote and check what is included.
| With conditions Send booking, message, calendar and review alerts to connected software. Plan: Pro and Premium
| With conditions Set up signed event alerts with an API key. Plan: Independent Host / Operator / Manager
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| Zapier A Zapier connection with stated events, actions or plan requirements. | With conditions Start Zapier tasks from bookings, add notes or search. Details: Ask for a quote and check what is included.
| We could not confirm an official Hostex app or supported link in Zapier. API access alone does not confirm one. | With conditions Start Zapier tasks when bookings are created. Details: Check which plan includes this.
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| Data export Check which data you can take with you, beyond calendar feeds. Ask which file types you can download. | With conditions Download bookings and guest data. Details: Ask for a quote and check what is included.
| With conditions Download statistics spreadsheets and income or cost reports as CSV files. Plan: Basic (up to 2 properties), Pro and Premium
| With conditions Booking reports as CSV Details: Check which plan includes this.
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| 12 / Setup & support | |||
| Onboarding Setup help, including whether it is optional or costs extra. | With conditions Guided setup with specialists Details: Ask for a quote and check what is included.
| Available Get guided setup help. Premium adds priority setup services. Plan: Basic (up to 2 properties), Pro and Premium | Available Free 1:1 setup session Plan: Independent Host / Operator / Manager |
| Moving your data Help or tools to import records from another system. | With conditions CSV import for external bookings Details: Ask for a quote and check what is included.
| With conditions Move booking-site connections, with some details entered again by hand. Details: Check which plan includes this.
| With conditions Airbnb import and assisted Vrbo/direct booking import Check plan: Confirm this feature on Independent Host, Operator or Manager.
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| Help center Public guides and help pages. These alone do not show the quality of support. | Available Search public help guides. Details: All visitors
| Available Public searchable help center and API reference Plan: Basic (up to 2 properties), Pro and Premium | Available Public help guides Details: All visitors
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| Email support Email support, with any plan limits. Response time is unconfirmed. | With conditions Email support for device setup help. Details: Ask for a quote and check what is included.
| Available Email support advertised on all plans Plan: Basic (up to 2 properties), Pro and Premium | With conditions Email support; plan response targets differ Plan: Independent Host / Operator / Manager
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| Chat support Live or in-app support chat. Check whether help comes from a person, an AI bot or self-service pages. | We could not confirm live chat with a person. Support lists phone, a contact form and an AI agent. | Available Live-chat support advertised on all plans Plan: Basic (up to 2 properties), Pro and Premium | With conditions Chat support Plan: Independent Host / Operator / Manager
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| Phone support Phone support, with any plan or country limits. | With conditions 24/7 phone support advertised Details: Ask for a quote and check what is included. | We could not confirm phone support. Hostex lists email and chat. | Available Phone support on Manager Plan: Manager |
| 13 / API features | |||
| API features are listed below. Each row shows its access rules. Live operation is not confirmed. | |||
| Documented API versions Versions listed in the public API guides. This does not guarantee they work with your setup. | With conditions REST API v1 Details: You need an account with API access. Ask for a quote. | With conditions OpenAPI schema 3.0.0; Hostex API /v3 server Plan: Pro and Premium
| With conditions Older API-key access and newer OAuth access. Plan: Independent Host / Operator / Manager
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| API authentication Security methods listed in the API guide. Approval to use the API and the right plan are separate requirements. | With conditions OAuth 2.0 client credentials with bearer token Details: Ask for a quote and check what is included.
| With conditions Hostex-Access-Token API key in request header Plan: Pro and Premium
| With conditions OAuth Authorization Code with PKCE; legacy API-key access Plan: Independent Host / Operator / Manager
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| Read property records Read property records through the API. | With conditions Read listings Details: You need an account with API access. Ask for a quote. | With conditions GET /properties retrieves property records Plan: Pro and Premium
| With conditions List and retrieve properties Plan: Independent Host / Operator / Manager
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| Read reservation records An API tool reads booking records. | With conditions Read bookings Details: You need an account with API access. Ask for a quote.
| With conditions Read bookings with filters. Plan: Pro and Premium
| With conditions List bookings and retrieve a booking Plan: Independent Host / Operator / Manager
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| Create bookings An API tool creates bookings. This does not confirm the same steps are available in the interface. | With conditions Create bookings for supported channels. Details: You need an account with API access. Ask for a quote.
| With conditions Create direct bookings. Plan: Pro and Premium
| With conditions Create a booking Plan: Independent Host / Operator / Manager
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| Update bookings An API tool changes booking fields. Check which fields and booking sites it supports. | With conditions Change booking fields or cancel bookings. Details: Ask for a quote and check what is included.
| With conditions Change stay details. Plan: Pro and Premium
| With conditions Change bookings or use separate cancellation actions. Plan: Independent Host / Operator / Manager
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| Read guest data Read guest records through a separate API tool or as part of a booking response. Check which option is supported. | With conditions Read guest contact details from bookings. Details: Ask for a quote and check what is included.
| With conditions Read guest details from bookings. Plan: Pro and Premium
| With conditions Read guest contact details from bookings. Plan: Independent Host / Operator / Manager
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| Update guest records Updates guest records, not just contact fields on a booking. | We do not know if the API can update a guest record on its own. It can change contact fields on a booking. | We could not confirm updates to separate guest records. Booking contact fields can be changed.
| We do not know if the API can update a guest record on its own. It can change contact fields on a booking. |
| Read guest messages An API tool reads guest messages or conversation details. | With conditions Read conversations and messages Details: Ask for a quote and check what is included.
| With conditions GET /conversations and conversation details retrieve messages Plan: Pro and Premium
| With conditions List threads and thread messages Plan: Independent Host / Operator / Manager
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| Send guest messages An API tool adds or sends guest messages. Check access requirements separately. | With conditions Send messages within an existing conversation Details: Ask for a quote and check what is included.
| With conditions POST /conversations/{conversation_id} sends a message Plan: Pro and Premium
| With conditions Send a message within a thread Plan: Independent Host / Operator / Manager
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| Read nightly rates Read rates through an API tool or nightly-price fields in a calendar response. | With conditions Read price and stay limits from calendar days Details: Ask for a quote and check what is included.
| With conditions Read prices for selected dates. Plan: Pro and Premium
| With conditions Read per-day rates in the calendar Plan: Independent Host / Operator / Manager
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| Update nightly rates Send nightly prices through the API. This is separate from working out which price to use. | With conditions Change calendar prices and stay rules. Details: Ask for a quote and check what is included.
| With conditions Send prices for selected dates to booking sites. Plan: Pro and Premium
| With conditions Change prices and stay rules for many dates at once. Plan: Independent Host / Operator / Manager
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| Read availability calendar Read open dates or calendar nights through the API. | With conditions Read listing calendars Details: You need an account with API access. Ask for a quote.
| With conditions Read open and blocked dates for properties. Plan: Pro and Premium
| With conditions Read per-day availability and rates Plan: Independent Host / Operator / Manager
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| Read payment records Reads actual payment records. Changing payment settings or making payment links is a separate feature. | With conditions Read guest charges and payment records. Details: Ask for a quote and check what is included.
| We could not confirm access to payment-provider records. GET /transactions lists income and costs, including entries added by hand. | With conditions Read payment records from a booking. Plan: Independent Host / Operator / Manager
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| Read refund records An API tool reads refund records. This does not confirm that it can issue refunds. | We could not confirm a separate API action for reading refunds. Refund amounts in a cancellation policy do not prove money was returned. | We could not confirm access to refund records. The transaction ledger and in-app refunds do not confirm it. | With conditions Read refund records from a booking. Plan: Independent Host / Operator / Manager
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| Read owner records Read property-owner records through the API. | We do not know if the API can read separate owner records. It can read owner statements. | We could not confirm access to owner records through the API. | We do not know if the API can fetch separate owner records. Booking payout fields are not owner records. |
| Custom data fields API tools for custom fields or extra booking details. Check which types of data each tool supports. | With conditions Read custom fields and their values on bookings. Details: You need an account with API access. Ask for a quote.
| With conditions Read or change custom fields on bookings. Plan: Pro and Premium
| With conditions Read or create custom booking fields. Plan: Independent Host / Operator / Manager
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| Manage webhook plans API tools to list, create or remove webhook plans. A guide to receiving webhook updates alone does not confirm these controls. | With conditions Add, read, change or remove event alerts.
Details: Ask for a quote and check what is included. | With conditions GET/POST /webhooks; PATCH/DELETE individual webhook Plan: Pro and Premium
| With conditions Add, list or remove event alerts and change the signing secret. Plan: Independent Host / Operator / Manager
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| Documented throttling response The API lists error 429 for too many requests or another stated request limit. Exact numeric limits need separate confirmation. | With conditions Request limits vary by API tool.
Details: Ask for a quote and check what is included. | With conditions Request limits return error_code 429 inside HTTP 200, with Retry-After. Plan: Pro and Premium
| With conditions 5 requests/second/IP; 100/minute/IP; 15/minute/property Plan: Independent Host / Operator / Manager
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| Reservation pagination Read booking records a page at a time. Check the default page size and any maximum. | With conditions Use afterId to read more booking results. Details: Ask for a quote and check what is included.
| With conditions Read bookings in batches with offset and limit. Each batch has at most 100 records. Plan: Pro and Premium
| With conditions Use limit and cursor to read more result pages. Plan: Independent Host / Operator / Manager
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List the jobs you want to handle in one place. Check booking sites, guest messages, payments and staff access first. Then compare the plan and extras needed for those jobs. A long feature list will not show whether your booking sites and work rules are covered.
Ask for a quote with the modules and links you need. Check direct-booking fees; the published details conflict. To cancel a Booking.com or calendar-link booking, start on the original booking site. Read the Hostaway profile for its plans and requirements.
Check the tier for each job. Vrbo, Open API and automatic cleaning need Pro or Premium. Calendar links mark booked dates. They do not carry full booking records, so check what your team will receive. Read the Hostex profile for its plans and requirements.
Check how bookings enter the system. Imported iCal bookings are read-only. They cannot do the same message, ID-check or payment tasks as direct links. Compare the plan with any needed extras. Read the Uplisting profile for its plans and requirements.
Explore all property management options, how to choose property management software, how to plan a software switch to continue your shortlist.
Check future bookings, blocked dates and rate plans before the new system takes control. Then look at rates and fees on each booking site. A link marked connected does not prove that every booking or price rule moved across.
List the main software and any extras on their own. Extras can include lock tools, guidebooks, paid modules and a team to answer guests. Ask which tasks your quote covers. Name the person who will do the work that remains. An inbox or task list does not do it all for you.
No. That calendar link syncs open and blocked dates. It does not send rate changes, listing text or amenities. The booking details it brings in depend on the source. These limits are for custom iCal links. Hostaway’s direct software links to booking sites work differently.
No. The plan table puts automatic cleaning tasks in Pro and Premium, not Basic. Basic task management is a different tool. If you want bookings to create cleaning work, check that your plan includes that step.
No. Its setup guide says to enter cleaning fees and promotions in Booking.com’s host dashboard, called the extranet. They do not sync from Uplisting through this link. Check both there before guests book; other channels can use different rules.