Hostaway vs Hostex vs iGMS

Details: Ask for a quote and check what is included.

• Property-count groups on the website are not plan names. Check which tools and contract terms your quote includes.

Plan: Basic (up to 2 properties), Pro and Premium

Plan: FLEX / PRO / PRO+

• AI Upsells is marked coming soon.

Details: Ask for a quote and check what is included.

• One listing leads to a waitlist. We could not confirm a maximum property count.

Plan: Basic (up to 2 properties), Pro and Premium

• We could not confirm a firm limit for Pro or Premium.

• We could not confirm a maximum number of properties. Pricing has options for 1–20 properties and for more than 20. Yearly plans for up to 9 committed properties normally require payment in advance. Larger groups have different terms.

Details: Ask for a quote and check what is included.

• We could not confirm a full monthly or yearly account price. Ask about add-on and transaction fees too.

Plan: Basic (up to 2 properties), Pro and Premium

• Yearly rates are shown per month, but you pay for the year.

Plan: FLEX / PRO / PRO+

Details: Ask for a quote and check what is included.

Plan: Basic (up to 2 properties), Pro and Premium

• Booking-site commissions, payment fees and extra services still cost money.

Plan: FLEX

• FLEX lists a 0% booking fee but charges $1 per booked night. The minimum is $20 per active property. Booking sites and payment services charge their own fees.

Details: Ask for a quote and check what is included.

• Pro website lists $49/month. Dynamic Pricing charges per activated listing. Smart Locks charges per matched device. Check the full quote.

Details: Basic / Pro: task text alerts; all plans: extra HostGPT replies

• Guest checks, guest text messages and WhatsApp have separate usage fees.
• Outside services charge separately.

Details: Plan-specific optional services

• The table lists extra fees for white label or a custom domain. PRO tools for support and productivity and damage protection options also cost extra. Partner plans may add fees. Check prices for your account.

Plan: Basic (up to 2 properties), Pro and Premium

Details: New registered users

• You need a valid card to keep using a paid plan. Confirming your subscription starts billing.

Plan: FLEX / PRO / PRO+

• A free setup session is offered for 10 or more properties. PRO and PRO+ list guided setup. Custom help and partner services may cost extra.

Details: Ask for a quote and check what is included.

• Setup and the details you can share may differ by booking site. Check your custom plan terms.

Plan: Basic (up to 2 properties), Pro and Premium

Plan: FLEX / PRO / PRO+

• Your listings must meet Airbnb’s rules. For co-hosted listings, the main host must connect. Then use iGMS to change prices and open dates.

Details: Ask for a quote and check what is included.

• Setup and the details you can share may differ by booking site. Check your custom plan terms.

Plan: Pro and Premium

Plan: FLEX / PRO / PRO+

• Group the correct listings to sync them as one property. Some functions vary between Vrbo connection types. Reviews require the new type.

Details: Ask for a quote and check what is included.

• Setup and the details you can share may differ by booking site. Check your custom plan terms.

Plan: Basic (up to 2 properties), Pro and Premium

Plan: FLEX / PRO / PRO+

Details: Ask for a quote and check what is included.

• Only future events are imported. Blocked dates may appear as bookings. Details depend on the outside calendar. Prices do not sync.

Plan: Basic (up to 2 properties), Pro and Premium

• Checks twice an hour. This does not import guest details or full booking records.

Plan: FLEX / PRO / PRO+

• Data syncs each hour. You can also refresh it by hand. Google events must start with Reserved or Reservation to block dates. iCal shares limited fields. It does not fully sync rates or messages.

Details: Ask for a quote and check what is included.

• Shares future bookings. Money and contact details depend on the user’s permissions. A Hostaway feed cannot link two Hostaway listings.

Plan: Basic (up to 2 properties), Pro and Premium

• This shares calendar dates, not full booking records.

Plan: FLEX / PRO / PRO+

• Each property has its own feeds. The app reading the feed controls how often it checks for changes. Reset the token to stop an old link from working.

Details: Ask for a quote and check what is included.

• The booking site and your contract decide which prices and listing details sync. iCal does not sync prices.

Plan: Basic (up to 2 properties), Pro and Premium

• Vrbo needs Pro or Premium. An accepted update request does not prove the booking site has applied it.

Plan: FLEX / PRO / PRO+

• Set prices for a group of listings or one site. Check Booking.com XML rates and any site markups. iCal does not share full pricing.

Details: Ask for a quote and check what is included.

• Set up both directions. Update speed depends on whether the connection uses API, XML or iCal.

Plan: Basic (up to 2 properties), Pro and Premium

• Set up the direct booking-site connection. Calendar-only iCal links refresh twice an hour.

Plan: FLEX / PRO / PRO+

• New bookings and manual bookings block grouped channels. Remove extra Airbnb/Vrbo/Booking.com iCal links for the same bookings to avoid double blocks. External iCal updates can lag.

Details: Ask for a quote and check what is included.

• Link each listing correctly and set up both directions. The details imported depend on the connection.

Plan: Basic (up to 2 properties), Pro and Premium

• Past-booking imports vary by site. iCal links show booked dates only.

Plan: FLEX / PRO / PRO+

• Airbnb, Vrbo and Booking.com connect directly. Other sites use iCal, with fewer details and slower updates. Reports still use individual listings.

Details: Ask for a quote and check what is included.

• Supported messages depend on the site and connection contract.

Plan: Basic (up to 2 properties), Pro and Premium

• Vrbo needs Pro or Premium. Some booking sites require you to start the chat.

Plan: FLEX / PRO / PRO+

• Group listings with direct connections. You can use different saved messages for each site. We do not know if iCal connections can share messages.

Details: Ask for a quote and check what is included.

• iCal updates at intervals and only covers open dates. Built-in API links can do more. Sending listing content may need its own booking site contract.

Plan: Basic (up to 2 properties), Pro and Premium

• An accepted update request does not prove the booking site has applied it.

Plan: FLEX / PRO / PRO+

• Manual Airbnb blocks do not import. iGMS cannot see Booking.com rates outside XML. iCal refreshes hourly. Duplicate feeds can block dates twice.

Details: Ask for a quote and check what is included.

• Filter properties and change bookings or date rules. Supported fields vary by booking site.

Plan: Basic (up to 2 properties), Pro and Premium

Plan: FLEX / PRO / PRO+

• Group the listings for each property to see its bookings together. Check that each group is correct.

Details: Ask for a quote and check what is included.

• Check how payments and booking-site updates work. Not all sites support the same actions.

Plan: Basic (up to 2 properties), Pro and Premium

Plan: PRO / PRO+

• Manual bookings block dates, support email messages and create cleaning tasks. Reports do not include their payout. Make changes in the Booking Calendar.

Details: Ask for a quote and check what is included.

• The booking site and booking status may limit changes. Check the saved booking and dates on linked sites.

Plan: Basic (up to 2 properties), Pro and Premium

Plan: PRO / PRO+

• Use the Booking Calendar to edit the booking. We do not know which changes you can make to bookings from other sites.

Details: Ask for a quote and check what is included.

Plan: Basic (up to 2 properties), Pro and Premium

• Canceling a direct booking does not send an automatic refund.

Plan: PRO / PRO+

• Use Delete Booking. For bookings from other sites, that site’s cancellation rules and penalties apply.

Details: Ask for a quote and check what is included.

• Rules for selected dates override defaults. Sharing changes with booking sites depends on the connection.

Plan: Basic (up to 2 properties), Pro and Premium

Plan: FLEX / PRO / PRO+

• Block dates in iGMS. Dates blocked by hand in Airbnb do not copy back to iGMS, so other sites may stay open.

Details: Ask for a quote and check what is included.

• Support must turn this on, and you need admin access. Import up to 500 bookings at a time. They become direct bookings. Duplicate booking-site records can cause double bookings. Other automatic tasks may still run.

Plan: Basic (up to 2 properties), Pro and Premium

• Airbnb: up to 3 months, with a limit of 5,000 entries. Booking.com: future check-ins only. Several other sites do not import past bookings.
• Recreate manual bookings and blocked dates before connecting a booking site.

Plan: FLEX / PRO / PRO+

• Linked booking sites add bookings. iCal adds date blocks with fewer details. We do not know if you can import bookings from a CSV file.

Details: Ask for a quote and check what is included.

• The main guest is recorded when the booking is made. Other adult guests appear after the form is sent in. Native ID collection does not prove documents are genuine.

Details: Check which plan includes this.

Plan: PRO / PRO+

• Use check-in forms for direct bookings. We do not know if there is a full guest database or if all guest history can be imported.

Details: Ask for a quote and check what is included.

• Choose visible or all reservation fields. Guest-data export relies on the Online Check-In Form being enabled. This is not a full-system backup.

Plan: FLEX / PRO / PRO+

• Reservations Report exports past, current and future booking data. A booking across two months can appear in both monthly reports. Remove duplicate rows before adding up the counts.

Details: Ask for a quote and check what is included.

• Only open dates change. Booked dates are skipped.

Plan: Basic (up to 2 properties), Pro and Premium

Plan: FLEX / PRO / PRO+

• Change daily prices in the monthly or yearly calendar. We do not know if you can save named seasons and reuse their rules.

Details: Ask for a quote and check what is included.

• Default listing settings apply to future dates as they open. For dates already open to bookings, update the calendar. Rules for specific dates take priority.

Plan: Basic (up to 2 properties), Pro and Premium

Plan: FLEX / PRO / PRO+

• Set rules for a property’s grouped listings or for one linked site. Each site’s limits still apply.

Details: Ask for a quote and check what is included.

• Set the smallest gap and how far ahead to look. Manual changes turn the rule off for those dates. A multi-unit group needs a gap in every unit.

Details: Check which plan includes this.

Details: PRO+; connected Airbnb listing

• PRO+ Revenue Management can change minimum stays in gaps or at their ends. You need a connected Airbnb listing. The tool must be offered in your market. The US is listed.

Details: Ask for a quote and check what is included.

• Support differs by booking site. Custom day counts for monthly discounts apply to Hostaway direct, website and Google Vacation Rentals bookings.

Details: Check which plan includes this.

• Connect your Airbnb listing. The discounted nightly price must be at least USD10.

Details: Airbnb channel; PRO / PRO+ for direct-booking discounts

• Edit discounts in the Airbnb listing editor if your chosen sync type allows it. The pricing table also lists direct-booking discounts for length of stay on PRO/PRO+.

Details: Ask for a quote and check what is included.

• You add the listed custom discounts by hand after booking. Use them for Hostaway direct and website bookings. They do not apply on their own before booking on every travel site.

Details: Check which plan includes this.

• Airbnb last-minute discounts cover arrivals in 0–28 days.

Details: PRO+; connected Airbnb listing

• PRO+ guide currently fixes the discount at 15%. The strategy starts discounts within 21, 14 or 7 days. You need an Airbnb connection. Channel promotions can apply on top.

Details: Ask for a quote and check what is included.

• Pay for each listing you turn on. Manual calendar prices stay in place. Limited market data can produce the same price across dates. Higher rental income is not independently confirmed.

Plan: Basic (up to 2 properties), Pro and Premium

• You need a separate PriceLabs account. Hostex’s own price rules do not confirm market-based pricing.

Details: PRO+; connected Airbnb listing

• Prices update every 24 hours based on market demand. Set price limits, seasonal and weekend rules, and minimum stays. You need an Airbnb listing. The US is supported; guides disagree about some other countries. Fees and taxes do not change.

Details: Ask for a quote and check what is included.

• Use a separate PriceLabs account. Connect it with the access details from Hostaway’s marketplace. Prices are sent every 24 hours. PriceLabs does not open or block dates. Check its plan and fees.

Plan: Basic (up to 2 properties), Pro and Premium

• PriceLabs fees and access rules apply.

Plan: FLEX / PRO / PRO+

• You need a separate provider account and its approval. Give PriceLabs the right property location. Turn on access for each property. Its guide says it syncs on its own every four hours.

Details: Ask for a quote and check what is included.

• Setup and tools vary by channel. Ask which messages your account supports and what they cost.

Plan: Basic (up to 2 properties), Pro and Premium

Plan: FLEX / PRO / PRO+

• iCal connections do not provide the same guest messaging tools.

Details: Ask for a quote and check what is included.

• Timing can be offset by up to 60 days. Booking.com messages stop seven days after check-out or cancellation. Booking-site email aliases may expire.

Plan: Basic (up to 2 properties), Pro and Premium

• Messages use the property’s time zone. Booking-site message rules still apply.

Plan: FLEX / PRO / PRO+

• Property time zone controls timing. A trigger three days before arrival runs exactly then. Late bookings need the separate last-minute option.

Details: Ask for a quote and check what is included.

• Payment Success works for charges managed through Hostaway. For payments taken by booking sites, use payment-status rules.

Plan: Basic (up to 2 properties), Pro and Premium

Plan: FLEX / PRO / PRO+

• Saved messages also support arrival and departure. Check the properties and timing before turning them on.

Details: Ask for a quote and check what is included.

• Rules usually must match when an event starts a task. Reservation and Always settings can check again. Extra rules cannot be changed once created.

Details: Check which plan includes this.

• We could not confirm the full list of rule options or which plan includes them.

Plan: FLEX / PRO / PRO+

• Set minimum and maximum stay lengths. Skip repeat check-in messages for back-to-back bookings. You can turn off automation for one guest or one property.

Details: Ask for a quote and check what is included.

• Write your saved messages and set their format for each channel.

Plan: Basic (up to 2 properties), Pro and Premium

Plan: FLEX / PRO / PRO+

• Set messages for each property. JPG, PNG and GIF images can be up to 25MB. Share PDFs as links; attachments are not confirmed.

Details: Ask for a quote and check what is included.

• Turn on AI Replies and add the facts it should use. Missing facts may stop it from writing a draft. Ask what it costs for your account.

Plan: Basic (up to 2 properties), Pro and Premium

• Includes 10 replies per property each month, with at least 50 per account. The paid add-on allows 100 per property each month.
• The trial includes 50 replies in total.
• When you reach the limit, HostGPT stops until your next billing period or an upgrade.

Check plan: PRO / PRO+; FLEX is unclear

• The pricing table lists PRO and PRO+. The FLEX card also lists AI replies. Ask whether FLEX includes them.

Details: Ask for a quote and check what is included.

• Choose Auto-reply for each rule you want. It sends without waiting for approval. Set up and test the saved knowledge first.

Plan: Basic (up to 2 properties), Pro and Premium

• Includes 10 replies per property each month, with at least 50 per account. The paid add-on allows 100 per property each month.
• The trial includes 50 replies in total.
• When you reach the limit, HostGPT stops until your next billing period or an upgrade.

Plan: PRO+

• The account owner or admin chooses properties and booking stages. Send at once or after a delay. Answers to inquiries do not accept bookings. Add knowledge as text; the Agent cannot read linked pages or uploaded files.

Details: Ask for a quote and check what is included.

Plan: Basic (up to 2 properties), Pro and Premium

• Includes 10 replies per property each month, with at least 50 per account. The paid add-on allows 100 per property each month.
• The trial includes 50 replies in total.
• When you reach the limit, HostGPT stops until your next billing period or an upgrade.

Details: Ask for a quote and check what is included.

• Hostaway lists inbox translation across channels. We could not confirm all supported languages or usage limits.

Plan: Pro and Premium

Check plan: PRO+ is listed, but plan details conflict.

• The PRO+ card includes it. The comparison table says all plans can request it. Older guides describe saved messages in different languages or a browser extension. Ask how it works now.

Details: Ask for a quote and check what is included.

• Ask about activation, supported countries and message fees.

Details: Check which plan includes this.

• The price per text depends on the destination country. We could not confirm a general two-way guest text inbox.

Details: Ask for a quote and check what is included.

• Booking-site email aliases may stop working after a set time. This can limit later contact with guests.

Plan: Basic (up to 2 properties), Pro and Premium

Plan: PRO / PRO+

• A guest email on the reservation creates an inbox thread. The host name is used as sender and messages use the account’s email.

Details: Ask for a quote and check what is included.

• The basic website is included. Pro lists $49 per month. Direct-booking fee descriptions conflict, so ask which fees apply.

Plan: Basic (up to 2 properties), Pro and Premium

Plan: PRO / PRO+

• Use a desktop to create the site. Premium templates need payment details. Your own web address or white label can cost extra. Set up listings, payments and the address before taking bookings.

Details: Ask for a quote and check what is included.

• You need a published Hostaway booking website. Each page allows one calendar widget. You cannot embed the booking website itself in an iframe.

Plan: Pro and Premium

Plan: PRO / PRO+

• Set up a direct-booking channel, prices and open dates. Add a booking widget for each property. Connect Stripe to collect online payments.

Details: Ask for a quote and check what is included.

• Change DNS records with your web-address provider. The address costs extra. Setup for the standard website can take up to 48 hours.

Plan: Pro and Premium

Details: PRO / PRO+; additional fee

• A free iGMS web address is available. Using your own address needs DNS setup. PRO and PRO+ charge extra for a custom address or white label.

Details: Ask for a quote and check what is included.

• Each service needs its own account and charges fees. Deposit holds and renewal options differ.

Plan: Basic (up to 2 properties), Pro and Premium

• You need a payment-provider account and must pay its fees. You can also accept booking requests manually.

Plan: PRO / PRO+

• Connect a Stripe account to take online payments for Booking.com and direct or manual bookings. Billing controlled by a channel works differently. Payment processing costs extra.

Details: Ask for a quote and check what is included.

• Exclude sites that collect the guest’s payment themselves. The balance adjusts after price changes or charges you make by hand.

Details: Check which plan includes this.

• Each recurring charge has a due date. Collection uses payment links or recorded payments. Automatic card charging is not confirmed.

Details: Ask for a quote and check what is included.

Plan: Basic (up to 2 properties), Pro and Premium

• Set up Stripe for deposits. Its payment hold lasts 7 days.
• The refund time setting applies to all deposits. For long stays, check Stripe’s rules or collect a deposit offline.
• Turn on Use for deposit for the connected Stripe account. Adding the account alone is not enough.

Plan: PRO / PRO+

Details: Ask for a quote and check what is included.

• This applies when you manage payment, not when Airbnb collects it. You cannot make Braintree/Authorize.net refunds in this dashboard. Refunds do not update Total Paid.

Details: Check which plan includes this.

• Only for upcoming or current stays paid online. You cannot refund more than you collected.
• Canceling a booking does not send a refund automatically.

Plan: PRO / PRO+

• For Booking.com and manual/direct billing, a refund entry in iGMS does not send money back. The host must also complete the online refund in Stripe.

Details: Ask for a quote and check what is included.

• Set up the agreement and guest steps. Whether it is legally binding is not confirmed.

Plan: PRO / PRO+

• Direct-booking forms support short- and long-stay agreements. The guide covers fewer than 28 nights and more than 28. Ask what happens at exactly 28 nights and how signing is recorded.

Details: Ask for a quote and check what is included.

• You need a separate Autohost account, API link and message rules. A manager must review flagged cases. ID on a check-in form does not prove the ID is real.

Details: Check which plan includes this.

• Outside screening services may charge extra. Collecting an ID does not prove a guest’s identity has been checked.

Plan: PRO / PRO+

• PRO/PRO+ forms on direct booking sites collect photos of ID cards. The host can review these photos. We do not know if the tool checks that an ID is real. We also could not confirm checks of faces or other physical traits.

Details: Ask for a quote and check what is included.

Plan: Basic (up to 2 properties), Pro and Premium

• Payment-provider and other outside-service fees still apply.

Details: Ask for a quote and check what is included.

• Apply an auto-task to one channel or all channels. Use Create tasks to apply it to existing bookings. Changing task times by hand stops later booking-time updates.

Plan: Pro and Premium

Plan: FLEX / PRO / PRO+

• Cleaners can be assigned by hand or automatically. Set up at least one cleaner per property. Priority and which cleaners are free decide who gets the task. If no cleaner is free, the task stays unassigned. This needs Admin, Head of Cleaners or Task Management permission.
• Approved bookings create a cleaning task for checkout, based on property settings. Manual and iCal bookings can create tasks too. This automates cleaning tasks. It does not automatically assign a handyman.

Details: Ask for a quote and check what is included.

• Set their listing and tool permissions. Admins can see all listings and tools.

Plan: Basic (up to 2 properties), Pro and Premium

Plan: FLEX / PRO / PRO+

• Task states include assigned, accepted, completed and rejected. Cleaners update the status. Head cleaners, managers and admins can assign tasks and change their settings. A rejected task needs a reason.
• A manager must allow calendar access. Each account can join only one team. Cleaners on several teams need a separate account and email for each.

Details: Ask for a quote and check what is included.

• Check off each item. You cannot change the order while making the list or after saving it.

Plan: Basic (up to 2 properties), Pro and Premium

Plan: FLEX / PRO / PRO+

• Cleaners check off steps and mark the job done. Ask about more detailed checklists and proof of work.

Plan: Basic (up to 2 properties), Pro and Premium

• We could not confirm a setting that requires a photo before a task can be finished.

Details: FLEX / PRO / PRO+

Details: Ask for a quote and check what is included.

• Reminders run at 8 am on the task day, in the listing’s time zone. Same-day bookings have a separate rule. Chosen supervisors get alerts when tasks start or end more than 30 minutes late.

Plan: Basic (up to 2 properties), Pro and Premium

• Basic and Pro charge extra for task texts. Premium includes them. Guest texts have separate prices.

Plan: FLEX / PRO / PRO+

• Cleaners get task details and a reminder the evening before. The guide says cleaning text alerts are free. Guest text messages are a separate question.

Details: Ask for a quote and check what is included.

• Contact support to activate recurring tasks. Tasks are created up to one month ahead. Tasks edited by hand may stop receiving later changes.

Details: Check which plan includes this.

• All plans include task management. Automatic cleaning is on Pro and Premium. Check which plan covers automatic repair tasks.

Plan: FLEX / PRO / PRO+

• Automatic assignment applies to repeat cleaning tasks, not handyman tasks.

Details: Ask for a quote and check what is included.

• You need a separate Turno account and must link properties. Its fees and terms apply. Cleaning jobs appear in Turno, not Hostaway.

Details: Check which plan includes this.

• You need a Turno account. Check which Hostex plan includes the connection.

Plan: FLEX / PRO / PRO+

• You need your own working Turno account. Approve access and link listings. Set up your cleaners. Unlinking normally deletes cleaning tasks. The guide offers a setting to keep tasks if a booking is canceled after check-in.

Details: Ask for a quote and check what is included.

• Showing the door code, Wi-Fi details or address can depend on conditions. These can include payment, an agreement, preauthorization, a completed form or time. If no conditions are set, the details stay visible.

Plan: Pro and Premium

• Some booking sites require you to start the chat. Booking.com may block guide links.
• If you require a deposit, guests must pay it to see the address, door code and other check-in details.

Plan: FLEX / PRO / PRO+

• Use Before Check-In or On Check-in Day templates. Property time zone applies. Enable last-minute booking handling if late bookings should receive instructions.

Details: Ask for a quote and check what is included.

• It can show instructions, balances, extras and receipts. After checkout, you cannot add or update a card. Payment links are a separate option.

Plan: Pro and Premium

• If a security deposit is set, guests must pay before seeing the address or door code. Other check-in details are also hidden until payment.

Plan: PRO / PRO+

• Website guests can pay, add guests or extend stays without host approval after payment. They cannot shorten stays or reduce guest count. Cancellation requires email/SMS verification. Only active eligible bookings are shown.

Details: Ask for a quote and check what is included.

• You need compatible devices, the provider’s permission and accepted payment terms. Do not use Smart Locks and RemoteLock for the same lock at the same time.

Plan: Basic (up to 2 properties), Pro and Premium

• You need a supported lock and account. Check your exact model.

Plan: FLEX / PRO / PRO+

• You need a compatible device, the provider’s login and a separate Smart Devices plan. Link each device to its property.

Details: Ask for a quote and check what is included.

• Device limits apply. A booking with several units needs codes added by hand. Save and sync does not create deleted booking codes again on its own.

Plan: Basic (up to 2 properties), Pro and Premium

• Basic supports TTlock. Pro and Premium support other compatible connections.

Details: Ask for a quote and check what is included.

• Early setup and activation depend on the lock. Booking changes update access times. Canceling a booking ends access.

Plan: Basic (up to 2 properties), Pro and Premium

• Connect a supported lock. Basic supports TTlock only.

Details: Ask for a quote and check what is included.

• A default listing code is used only when a reservation has no door code. Lock-side edits do not sync back to Hostaway.

Plan: Basic (up to 2 properties), Pro and Premium

• You need a connected, supported lock. Basic includes automatic messages. Check-in guides need Pro or Premium.

Plan: FLEX / PRO / PRO+

• Assign a compatible smart lock to the property. Add the code variable to messages. The code also appears on the booking card.

Details: Ask for a quote and check what is included.

• Monthly prices depend on the number of devices. We could not confirm the currency, so ask for a quote. Nuki also needs a device plan and keypad.

Plan: Basic (up to 2 properties), Pro and Premium

• Buy the hardware and pay any lock-account or outside-service fees. Basic supports TTlock only.

Plan: FLEX / PRO / PRO+

• You must accept the contract and use hardware that works with it. Vendor hardware and outside services may cost extra. Check the currency and tax terms.

Details: Ask for a quote and check what is included.

• Choose visible or all reservation fields. Guest-data export relies on the Online Check-In Form being enabled. This is not a full-system backup.

Plan: Basic (up to 2 properties), Pro and Premium

Plan: FLEX / PRO / PRO+

• Filter by account, year, period, listing or owner. Bookings spanning months appear in each month that applies. Reports exclude iCal platforms.

Details: Ask for a quote and check what is included.

• Reports by date can include blocked dates. Multi-unit bookings count dates for each booking, not dates multiplied by the number of units.

Plan: Basic (up to 2 properties), Pro and Premium

• Filter by property, booking site and date range.

Plan: FLEX / PRO / PRO+

• Occupancy is booked nights divided by available nights. Your role and assigned properties affect what you see in the dashboard. Check which source channels cover your properties.

Details: Ask for a quote and check what is included.

• The figures depend on your chosen formula. They are not always net profit.

Plan: Pro and Premium

• Monthly reports exclude the current month. Stays across months are split by night. Regenerate reports yourself after changes.

Plan: FLEX / PRO / PRO+

• Monthly report supports property/account/time filters. Vrbo is listed as Nights Sold only. Do not treat its row as complete revenue. iCal platforms are excluded.

Details: Ask for a quote and check what is included.

• Totals depend on your formulas. Statements do not replace accounting invoices.

Plan: Pro and Premium

Plan: PRO+

Details: Ask for a quote and check what is included.

• Enter costs as negative amounts and extras as positive amounts. Refresh owner statements after changes. Changing a finished task does not change its saved cost.

Plan: Basic (up to 2 properties), Pro and Premium

Plan: PRO+

• PRO+ lets you record services, supplies and credits for statements. You cannot delete finalized expenses. To correct them, use credits or reopen periods. The history stays saved.

Details: Ask for a quote and check what is included.

• You need a separate QuickBooks plan. Ask about connection fees and which accounting tasks are supported.

Plan: Basic (up to 2 properties), Pro and Premium

• You need a separate Clearing account. Its fees may apply.

Details: Ask for a quote and check what is included.

• We do not know if every report can be saved as a PDF.

Plan: Basic (up to 2 properties), Pro and Premium

• Monthly reports need Pro or Premium. File formats vary by report.

Plan: FLEX / PRO / PRO+

• You can print monthly income reports or save them as PDFs. We do not know if all other data and files can be exported.

Details: Ask for a quote and check what is included.

• The main account owner controls account-wide alert settings. Admins can manage their own alerts.

Plan: Basic (up to 2 properties), Pro and Premium

• Basic allows up to 2 team roles. We could not confirm a limit for Pro or Premium.

Plan: FLEX / PRO / PRO+

• We could not confirm a user limit or a fee for each user. Extra tools for support staff are sold separately.

Details: Ask for a quote and check what is included.

• Admins can see all listings. Anyone who can view the inbox can also send messages. Remove inbox access to stop sending.

Plan: Basic (up to 2 properties), Pro and Premium

• Basic limited to 2 team roles.

Plan: FLEX / PRO / PRO+

• Choose a main role. Change what it can access. Administrators always see all properties. Choose another role if you need to limit access.

Details: Ask for a quote and check what is included.

• Admins can see all listings. Owners of one unit in a multi-unit group can see the group’s calendars and bookings.

Plan: Basic (up to 2 properties), Pro and Premium

• Basic limited to 2 team roles.

Plan: FLEX / PRO / PRO+

• Administrators cannot be restricted. Owners use Access as Owner only; each property can have one assigned owner.

Details: Ask for a quote and check what is included.

• An owner assigned to a child unit can see the whole multi-unit group. Use standalone or cross-linked listings if you need separate access.

Details: Check which plan includes this.

• Owner reports and owner logins may have different plan rules. Check which plan includes logins.

Plan: PRO / PRO+

• PRO/PRO+ has an owner portal. Property owners get Access as Owner, not general label/account grants. PRO+ statements are view-only. They appear once final.

Details: Ask for a quote and check what is included.

• We do not know if all desktop tools work in the app.

Plan: Basic (up to 2 properties), Pro and Premium

Plan: FLEX / PRO / PRO+

• Cleaners can see tasks and get app alerts. We do not know if every desktop tool also works in the app.

Details: Ask for a quote and check what is included.

• You need an account ID/API key and a partner choice. The generic Hostaway Public API choice supports tools outside the marketplace. At least one listing is required.

Plan: Pro and Premium

• Your software needs permission to connect.

Details: PRO / PRO+; access on request

• Register your app and get the user’s permission before connecting.

Details: Ask for a quote and check what is included.

• You must choose a partner. A generic public API option is available. Access tokens last at most 24 months. Renewal every 12 months is recommended. Fees and plan qualification need checking.

Plan: Pro and Premium

• Use Pro or Premium with the right account permissions. Basic or an expired plan may return error 420.
• Partner OAuth connections have a separate approval process.

Details: PRO / PRO+; access on request

• Join the developer program first. Each user must approve what your app can do.

Details: Ask for a quote and check what is included.

• The admin sets up at least one event. They can also filter by listing or channel. Owner-stay updates have limits. Fields that arrive later may need to be fetched through the API.

Plan: Pro and Premium

• The price table lists webhooks on all plans, but the management API needs Pro or Premium. Confirm Basic access.
• Alerts contain limited details. Fetch the full record through the API. Delayed alerts are not guaranteed to be replayed.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

• Support handles signup. Calendar alerts are available on request. They need a 200 OK reply. Otherwise, retries wait longer each time. Signing with a shared secret is optional. You must set it up.

Details: Ask for a quote and check what is included.

• You need a paid Hostaway plan, main-owner access, API details and a Zapier account. Zapier fees may apply.

Details: Ask for a quote and check what is included.

• Choose visible or all reservation fields. Guest-data export relies on the Online Check-In Form being enabled. This is not a full-system backup.

Plan: Basic (up to 2 properties), Pro and Premium

• These reports do not confirm a full account export. Bulk API access needs Pro or Premium.

Plan: FLEX / PRO / PRO+

• You can export bookings to CSV. You can export booking and cleaning calendars through iCal. We could not confirm a full account export with guest attachments and all history.

Details: Ask for a quote and check what is included.

• Agree on setup work, data moving, fees and timing in your quote.

Plan: Basic (up to 2 properties), Pro and Premium

Details: PRO / PRO+; setup-session conditions apply

• Pricing lists guided setup on PRO/PRO+. Its FAQ offers a free setup session for accounts with ten or more connected properties. Check what help is included for fewer properties.

Details: Ask for a quote and check what is included.

• Use the template and fill in its required fields. One error stops the whole batch. Imported dates block availability. Check automation and payment settings before moving data.

Details: Check which plan includes this.

• Recreate manual bookings and blocked dates before connecting. Past-booking limits vary by booking site.

Details: All visitors

• Guides cover setup and daily tasks. Check each guide’s date and account requirements.

Plan: Basic (up to 2 properties), Pro and Premium

Plan: FLEX / PRO / PRO+

• You can read the guides without paying for a support chat. Help with your own account depends on your plan.

Details: Ask for a quote and check what is included.

• We could not confirm a general email response time.

Plan: Basic (up to 2 properties), Pro and Premium

Plan: FLEX / PRO / PRO+

• Online support is staffed 24 hours on weekdays and 5am–5pm EST on weekends. FLEX lists replies within 48 hours. We could not confirm a faster response time for everyone.

Plan: Basic (up to 2 properties), Pro and Premium

Plan: FLEX / PRO / PRO+

• Use chat for urgent issues. Staff are online 24 hours on weekdays and 5am–5pm EST on weekends. FLEX lists replies within 48 hours.

Details: Ask for a quote and check what is included.

Details: PRO / PRO+ upon request

• We could not confirm phone hours or a promised response time for all users.

Details: You need an account with API access. Ask for a quote.

Plan: Pro and Premium

• You need a Hostex access token to connect your software.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

• Reading data, calendars and messages uses v1 paths. Bookings, door codes and related tasks use v2 paths. The JSON Schema guide explains response formats. It is not a downloadable OpenAPI file.

Details: Ask for a quote and check what is included.

• You need the account ID and secret key. Tokens expire no later than 24 months after creation.

Plan: Pro and Premium

• You need a Hostex access token to connect your software.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

• An approved app exchanges a code for a token. Add access_token to the URL query for each API request.

Details: You need an account with API access. Ask for a quote.

Plan: Pro and Premium

• You need a Hostex access token to connect your software.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

• Results come in pages. Your app can only read properties in the approved account. Insurance settings and door codes need extra permissions.

Details: You need an account with API access. Ask for a quote.

• Use includeResources=1 to include customFieldValues, reservationFees, reservationUnit and hostProxyEmail.

Plan: Pro and Premium

• You need a Hostex access token to connect your software.
• By default, the search returns bookings with check_out within 180 days.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

• You need messaging, smart-locks or external-cleaning-management permission. Missing counts by guest type are unknown. Some connections use zero as a default. Counts by guest type may not add up to the total.

Details: You need an account with API access. Ask for a quote.

• Only channelId 2000, 2002 or 2020 is accepted. We do not know if the same actions are available in the app.

Plan: Pro and Premium

• You need a Hostex access token to connect your software.
• Creates direct bookings, not bookings on travel sites.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

• Use v2/book-property with direct-bookings permission. This works only for airgms bookings. Send stay dates, guest details, total payout and currency. It creates an invoice unless you turn that off.

Details: Ask for a quote and check what is included.

• You cannot change listingMapId. Cancellation uses a separate API action. We do not know if it can issue refunds.

Plan: Pro and Premium

• You need a Hostex access token to connect your software.
• Canceling a direct booking uses a separate API action.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

• Use v2/book-property with reservation_code and the required booking fields. You need direct-bookings permission. This works only for airgms bookings. We do not know if you can edit bookings from other sites.

Details: Ask for a quote and check what is included.

• Guest details are part of booking records. We could not confirm a separate guest directory.

Plan: Pro and Premium

• You need a Hostex access token to connect your software.
• We could not confirm an API action to read a separate guest database.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

• You need messaging permission. Filter by guest UID or platform. Results come in pages. Names and photos may be missing. Contact details depend on the booking source.

• You need a Hostex access token. Check that your account has access.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

Details: Ask for a quote and check what is included.

• Results normally include sent messages. Use includeScheduledMessages for other statuses. Use limit and offset to move through result pages.

Plan: Pro and Premium

• You need a Hostex access token to connect your software.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

• You need messaging permission. Results come in pages. Filter by booking, thread or date updated. There are limits on combining these filters.

Details: Ask for a quote and check what is included.

• Each account can make 30 requests per minute. Supported booking-site messages and email depend on the conversation.

Plan: Pro and Premium

• You need a Hostex access token to connect your software.
• Follow the booking site’s message rules. If a request times out, check that the message arrived before you send it again.
• For each chat: 5 messages per 5 seconds, 10 per minute, 30 per 30 minutes, 60 per 2 hours and 120 per day. Account, token and tool limits also apply.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

• You need messaging permission. Direct-booking guests get email. Other guests get messages through their booking site. Length limits vary. Use the returned message UID to check if it arrived.

Details: Ask for a quote and check what is included.

• Calendar records include price, minimumStay and maximumStay. You need account access and must choose the property and dates.

Plan: Pro and Premium

• You need a Hostex access token to connect your software.
• start_date must be within one year and end_date within three years.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

• Calendar records include currency, price and min_stay before booking-site markups. Read up to one year at a time. Your app needs permission to read the calendar.

Details: Ask for a quote and check what is included.

• Send date ranges or a batch of up to 200 date intervals.

Plan: Pro and Premium

• You need a Hostex access token to connect your software.
• Changes may finish later. An API success response does not confirm the booking site has updated.
• end_date must be within three years.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

• You need the calendar-control scope. A price must include its currency. Batch results may show ignored dates or warnings. Check the status of returned request IDs. Do not assume the request finished successfully at once.

Details: You need an account with API access. Ask for a quote.

• Use includeResources=1 to include bookings. Otherwise the bookings list is empty.

Plan: Pro and Premium

• You need a Hostex access token to connect your software.
• property_ids accepts up to 100 properties.
• start_date must be within one year and end_date within three years.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

• You need calendar-control, direct-bookings or external-cleaning-management permission. Prices exclude any markup for a booking site. Older base fields repeat the current values.

Details: Ask for a quote and check what is included.

• Filter paymentProvider by Stripe, Braintree, Authorize.net or offline. We do not know if the API can create online charges.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

• Use GET v1/team-members with member_roles=property_owner and tasks permission. These are team contacts. They do not show ownership records, owner statements or which properties each person owns.

Details: You need an account with API access. Ask for a quote.

• Use includeResources=1 to include customFieldValues. We do not know if the app offers the same tools.

Plan: Pro and Premium

• You need a Hostex access token to connect your software.
• You define the fields first. This covers booking and stay fields only.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

Details: Ask for a quote and check what is included.

Plan: Pro and Premium

• You need a Hostex access token to connect your software.
• Retries and replay do not last forever. Fetch the current record again.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

Details: Ask for a quote and check what is included.

Plan: Pro and Premium

• Limits apply across the account and to each tool. Access tokens may have extra limits.
• For each chat: 5 messages per 5 seconds, 10 per minute, 30 per 30 minutes, 60 per 2 hours and 120 per day.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

• Too many requests returns code16. We do not know if some tools have different limits.

Details: Ask for a quote and check what is included.

• A booking page has a default limit of 100 records. For bookings, offset is deprecated. Other list guides still show it. Do not assume every list uses the same way to get the next page.

Plan: Pro and Premium

• You need a Hostex access token to connect your software.
• Defaults are offset 0 and limit 20. Results use descending order for the chosen sort field.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

• Bookings use has_next_page to show if more results remain. Message threads use hasNextPage. We do not know if one page-size setting works across all tools.