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Host Tools vs OwnerRez vs ResNexus

Compare Host Tools vs OwnerRez vs ResNexus for daily rental work. Check bookings, guest messages and daily tasks. Choose a plan that covers the jobs you need.

Overview

Host Tools

Automate guest messages. Pro adds calendar tools, rate rules, direct booking and team access.

Best for: Guest messages and cleaner notices, with Pro for broader booking tools.

OwnerRez

Manage bookings, guest messages, booking-site links and direct bookings. Optional modules add further tools.

Best for: Managing booking records, payment schedules and guest agreements.

ResNexus

Manage lodging bookings, direct bookings, guest messages, housekeeping and reports.

Best for: Manage bookings and cleaning in one place.

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Area Only differences & unknowns

Host Tools versus OwnerRez versus ResNexus: features, plans and limits.
What matters to you	Host Tools 4.7 / 5Out of 217 reviews Property management	OwnerRez 4.9 / 5Out of 342 reviews Property management	ResNexus 4.8 / 5Out of 433 reviews Property management
Score	Score90 STRCompare scoring	Score83 STRCompare scoring	Score50 STRCompare scoring
At a glance / Prices for your properties
Properties	Host Tools lists prices for 1–134 properties. It is unclear whether Enterprise starts at 134 or above 134. Ask about your account’s limit.	We could not confirm a minimum or maximum property count. The minimum monthly fee covers the first property even when it is turned off. This billing rule does not set a property limit.	The price depends on your units and seasons. We could not confirm a limit for each edition.
Overview	Messaging automation and a Pro plan adding calendar, rates, direct booking and team access.	Pay for the core plan per property. It manages booking sites, messages and booking records. It also has tools for direct bookings. Optional modules add PM, websites, accounting, SMS and Rezzy.	This software helps manage a business that hosts guests. It lists bookings made directly with you and links to booking sites. It also lists guest messages, housekeeping and reports. Ask for an Essentials or Premier quote. Your unit count and the season affect it.
Plans and add-ons	Messaging Send messages to guests and cleaners, use mobile tools and translate messages. Calendar and price tools need Pro. Pro Adds calendar and rate tools, direct booking, team access and AI. Optional smart locks cost another USD 3 per lock each month. Enterprise Ask Host Tools for an Enterprise quote. Its site is unclear whether Enterprise starts at 134 properties or only above 134. Confirm which plan you can use and what it includes. Smart locks · add-on You need Pro, plus USD 3 per connected lock each month. You need supported hardware and a linked account.	Core plan Monthly plan priced per property, with no booking or setup fee. Some features appear to be included because the full list of premium-only features does not name them. Confirm that they are in your plan. Property Management · add-on Owner statements and expense accounting cost extra, based on property count. QuickBooks · add-on You need a QuickBooks account. A separate fee depends on your property count. Hosted Websites · add-on A hosted website and custom domain cost extra. The fee depends on your property count. WordPress + Integrated Websites · add-on The supported WordPress plugin and listing-content API option has a separate fee. SMS · add-on Pay for the number or module, plus outgoing text segments above the included amount. Rezzy AI · add-on USD 9 per property each month for AI guest replies and tasks created from action items. The checklist details come from the vendor.	Essentials Ask for a quote based on your units and seasons. Optional services may cost extra. Check whether contactless check-in is included. Premier Custom quote; advanced housekeeping and rental-owner statements are listed. Optional services can cost extra.
1-property price for your selection	Messaging entry plan account price · USD 30.00Monthly billing selection · You pay for enabled listings. Linked listings for the same property count once. Disabled listings are not billed. Mid-month changes can bring charges or credits. Tax treatment is not confirmed. Plan prices and conditions Messaging: USD 30 You pay for enabled listings. Linked listings for the same property count once. Disabled listings are not billed. Mid-month changes can bring charges or credits. Tax treatment is not confirmed. Pro: USD 32 You pay for listings that are turned on. Listings on different booking sites count once when linked to the same property. Listings that are turned off are not billed. Changes during a billing period may add a charge or credit. Ask how tax applies. Optional smart locks cost an extra USD 3/connected lock/month; Hardware and payment-processing costs are separate. Enterprise: Contact the provider for a quote.	Core monthly plan · USD 40.00Monthly billing selection · This is the monthly core total for your exact property count. Optional modules cost extra. Any sales tax for the billing address costs extra. The minimum first-property charge applies even when that property is disabled. Plan prices and conditions Core plan: USD 40 Monthly base price for the exact number of properties. Optional add-ons and sales tax based on your billing address cost extra. The minimum fee for the first property applies even when it is turned off. Property Management add-on: USD 10 This is the monthly core total for the exact property count. Optional modules and sales tax for the billing address cost extra. The minimum first-property charge applies even when disabled. A module fee is added to the core price. It is not a separate all-inclusive tier. QuickBooks add-on: USD 10 This is the monthly core total for the exact property count. Optional modules and sales tax for the billing address cost extra. The minimum first-property charge applies even when disabled. A module fee is added to the core price. It is not a separate all-inclusive tier. Hosted Websites add-on: USD 15 This is the monthly core total for the exact property count. Optional modules and sales tax for the billing address cost extra. The minimum first-property charge applies even when disabled. A module fee is added to the core price. It is not a separate all-inclusive tier. WordPress + Integrated Websites add-on: USD 10 This is the monthly core total for the exact property count. Optional modules and sales tax for the billing address cost extra. The minimum first-property charge applies even when disabled. A module fee is added to the core price. It is not a separate all-inclusive tier. Rezzy AI add-on: USD 9 This is the monthly core total for the exact property count. Optional modules and sales tax for the billing address cost extra. The minimum first-property charge applies even when disabled. A module fee is added to the core price. It is not a separate all-inclusive tier. SMS add-on: Price not confirmed USD 15 per phone number each month includes 500 outgoing text segments. Each extra segment costs USD 0.015. Your cost depends on phone numbers and use, not property count. Direct lock connections: Price not confirmed Schlage, Igloohome and Hubitat cost USD 4 per lock each month. Count the locks you need.	Request a complete quoteAsk for a quote based on your units and seasons. Messaging, websites, lock services, payment processing and taxes may cost extra. Plan prices and conditions Essentials: Contact the provider for a quote Ask for a quote based on your units and seasons. Messaging, websites, lock services, payment processing and taxes may cost extra. Premier: Contact the provider for a quote Ask for a quote based on your units and seasons. Messaging, websites, lock services, payment processing and taxes may cost extra.
Limits and requirements	When availability sync is enabled, block dates in Host Tools: channel-only blocks can be reopened. Stripe takes full payment at booking. For split payments or deposit schedules, collect payments by hand through an outside service. Cleaner alerts and Turno projects do not confirm built-in task management or checklists.	SMS and Rezzy cost extra. Payment services and outside connections may charge their own fees. The guides say task photos and files are optional. We could not confirm a way to require a photo before a task can be marked done. Mobile access is an installable web app, not a native app.	We could not confirm the full plan price, maximum property count or yearly discount for your properties. Messaging is a separate service. Its shared inbox names Airbnb, Expedia and ResNexus. We do not know if every online booking site has the same message features. Premier lists Housekeeping Pro and rental-owner statements. A separate owner portal is not confirmed. Availability Exchange lets only travel site partners write booking data. Only partners for managing revenue can write rates. GetReservationDetails replaces the older GetReservation reporting function. The older function is due to retire in 2027.
Review sources	CapterraRating 4.8 / 5 · 182 reviews TrustpilotTrustScore 4.4 / 5 · 35 reviews GetAppRating 4.8 / 5 · 182 reviews Software AdviceRating 4.8 / 5 · 182 reviews	CapterraRating 4.9 / 5 · 271 reviews TrustpilotTrustScore 4.7 / 5 · 71 reviews GetAppRating 4.9 / 5 · 271 reviews Software AdviceRating 4.9 / 5 · 271 reviews	CapterraRating 4.8 / 5 · 431 reviews TrustpilotTrustScore 2.9 / 5 · 2 reviews GetAppRating 4.8 / 5 · 431 reviews Software AdviceRating 4.8 / 5 · 431 reviews
01 / Plans & requirements
Plan options Plans offered for this rental software. Optional modules are separate from plan levels.	Available Messaging, Pro and Enterprise. Ask for an Enterprise quote. Plan: Messaging / Pro / Enterprise	Available Core plan, with optional paid add-ons. Plan: Core plan	Available Essentials and Premier Plan: Essentials / Premier Premier adds advanced cleaning tools and owner statements. Check extra service fees.
Property limits Listing or property limits for each plan. A target customer range does not confirm a strict limit.	With conditions The price table covers up to 134 listings. Larger accounts need an Enterprise quote. Host Tools lists prices for 1–134 properties. It is unclear whether Enterprise starts at 134 or above 134. Ask about your account’s limit. Plan: Messaging / Pro / Enterprise Host Tools gives two different starting points for Enterprise: 134 listings or above 134. Ask which applies. We could not confirm a firm account limit.	We could not confirm a minimum or maximum property count. The minimum monthly fee covers the first property even when it is turned off. This billing rule does not set a property limit. We could not confirm a maximum number of properties.	The price depends on your units and seasons. We could not confirm a limit for each edition. We could not confirm a maximum unit count for either plan. Prices depend on units and season.
How you are charged How plan fees are worked out and billed. Check whether you pay per listing, per account or a share of booking income.	With conditions Pay for enabled listings. The same property on several booking sites counts once. Plan: Messaging / Pro Yearly prices are shown per month, but you pay for the year. Disabled listings are not billed. Changing enabled listings may adjust the bill for part of the month.	Available Monthly plan based on property count Plan: Core plan	With conditions Ask for a price based on unit count and season. Plan: Essentials / Premier We could not confirm a full account price for your selected properties.
Booking fees Fixed or percentage fees on bookings. Check which transactions they apply to.	With conditions Host Tools adds no fee for direct bookings. Plan: Pro Plan fees and payment processing fees still apply.	Available No OwnerRez booking fees Plan: Core plan	With conditions ResNexus says it adds no commission to booking-site reservations. Plan: Essentials / Premier Booking-site commissions and payment fees still apply.
Paid add-ons Features or services that cost extra beyond your plan.	With conditions Smart-lock tools cost USD3 per connected lock each month. Details: Pro + smart locks Buy a supported lock and connect it.	Available Property Management, QuickBooks, websites, SMS and Rezzy cost extra. Plan: Core plan	With conditions Messages, websites and locks have separate fees. Details: Optional services Messaging has plan and usage fees. Websites have setup and hosting fees. Locks need hardware and a per-lock plan. Ask for one full quote.
Trial Trial length and rules. A demo is different from a free trial.	Available Fourteen-day trial without a card Plan: Messaging / Pro	Available 14 days, including enabled premium modules Plan: Core plan Damage Protection coverage is charged even during the trial	With conditions ResNexus advertises a risk-free offer and no long-term contract. Plan: Essentials / Premier Check the offer before signing up. We could not confirm a free-trial length or all refund and eligibility rules.
Setup fees One-time setup fees. A missing price does not mean setup is free.	Available Personalized setup and migration are free Plan: Messaging / Pro	Available No setup fee Plan: Core plan	With conditions ResNexus lists no setup fee for its property-management plans. Plan: Essentials / Premier Building a website can have separate setup and monthly hosting fees.
02 / Channels & sync
Airbnb connection How to connect Airbnb, and which accounts and listings qualify.	With conditions Direct Airbnb connection Plan: Messaging / Pro You need Pro to manage calendars and rates. Messaging handles guest messages.	Available Connect directly to Airbnb. Plan: Core plan	With conditions Connect to Airbnb. Plan: Essentials / Premier Set up each site separately. ResNexus lists no extra commission, but the booking site may charge fees.
Vrbo connection How to connect Vrbo, and which accounts and listings qualify.	With conditions Direct Vrbo connection Plan: Messaging / Pro You need Pro to manage calendars and rates. Messaging handles guest messages.	Available Connect directly to Vrbo. Plan: Core plan	With conditions Connect to Vrbo. Plan: Essentials / Premier Set up each site separately. ResNexus lists no extra commission, but the booking site may charge fees.
Booking.com connection How to connect Booking.com and which accounts and listings qualify.	With conditions Direct Booking.com connection Plan: Messaging / Pro You need Pro to manage calendars and rates. Messaging handles guest messages.	Available Connect directly to Booking.com. Plan: Core plan Connect through the API to use messages.	With conditions Connect to Booking.com. Plan: Essentials / Premier Set up each site separately. ResNexus lists no extra commission, but the booking site may charge fees.
iCal import Import calendars from other tools. Check which details arrive and how updates work.	With conditions Import bookings from an outside calendar. Plan: Pro Calendar sharing does not include all messages or payment details.	Available Import an outside calendar through an iCal link. Plan: Core plan	We do not know if you can add an outside calendar yourself. A direct booking-site link does not prove it supports iCal.
iCal export Export calendar feeds to other tools. A calendar feed is different from an export of full booking records.	With conditions Share your calendar through an iCal link. Details: Check which plan includes this. This shares calendar data, not all the details of a full booking-site connection.	Available Share your calendar through an iCal link. Plan: Core plan	We could not confirm a calendar link you can share with another service.
Rate sync Send rates to linked booking sites. Check which sites are supported and any limits.	With conditions Send calendar prices to linked booking sites. Plan: Pro Automatic price updates run every 6 hours. Manual Sync Prices can take up to 5 minutes. Price rules use the currency set on the booking site.	Available Send prices and booking rules to linked booking sites. Plan: Core plan	With conditions Send prices to linked booking sites. Plan: Essentials / Premier Ask which details sync and how often.
Availability sync Send open and blocked dates to booking sites. Check how it works and any limits.	Available Direct bookings update open and blocked dates on linked sites. Plan: Pro	Available Send open and blocked dates to linked booking sites. Plan: Core plan	With conditions Send open and blocked dates to linked booking sites. Plan: Essentials / Premier Ask which details sync and how often.
Reservation sync Import bookings and changes from booking sites, or keep them in sync. Check which sites are supported.	With conditions Bring bookings from linked sites into one calendar. Plan: Pro Connect each booking site and import its bookings.	Available Import bookings from linked sites. Plan: Core plan	With conditions Manage bookings from linked sites. Plan: Essentials / Premier Ask which details sync and how often.
Channel message sync Send and receive guest messages through booking-site connections. Check which sites are supported.	Available Airbnb, Vrbo, Booking.com and Houfy messaging Plan: Messaging / Pro	Available Airbnb, Vrbo and Booking.com guest messaging Plan: Core plan Use a direct API connection to the booking site.	With conditions Airbnb and Expedia messages in the unified inbox Details: Text & Guest Messaging service The service lists Airbnb, Expedia and ResNexus. We could not confirm the same messaging support for Vrbo or Booking.com.
Sync limitations Known delays, fields that do not sync and limits on connections. These details alone do not show how reliable the service is.	With conditions Airbnb setup mode does not send price or date updates. Plan: Messaging / Pro Disconnect your old property-management software. Reconnect Airbnb without setup mode before turning on updates.	Available Use either iCal or the API for a booking site, not both. Plan: Core plan	With conditions Check which details each booking-site connection shares. Plan: Essentials / Premier ResNexus says updates happen in real time but does not promise a fixed speed. The full list of shared fields and error fixes is not confirmed. Messages work with fewer sites.
03 / Reservations & calendars
Multi calendar A calendar view showing multiple listings and bookings together.	Available See bookings from different sites in one calendar. Plan: Pro	Available See several properties in a ribbon or monthly calendar. Plan: Core plan	Available See bookings in a calendar or grid. Plan: Essentials / Premier ResNexus advertises drag-and-drop booking and price changes.
Manual bookings Enter bookings by hand as well as importing them from booking sites.	Available Create a reservation by selecting calendar dates Plan: Pro	Available Add bookings by hand. Plan: Core plan	With conditions Manage phone and direct bookings. Plan: Essentials / Premier Phone bookings can sit alongside direct online and booking-site reservations.
Booking changes Edit booking fields and check whether changes reach linked booking sites.	With conditions Change check-in and check-out times on the website or phone app. Plan: Pro Door-code times and timed message fields use your new times. We could not confirm other booking changes in the website or app.	With conditions Change dates and charges for supported bookings. Check plan: Core is likely. Check before buying. Change Airbnb dates in Airbnb. Change Vrbo dates on Vrbo if it is not linked. Add Booking.com charge changes by hand.	With conditions Drag and drop bookings to change them. Plan: Essentials / Premier Check which fields can change and each booking site’s rules.
Booking cancellation Cancel bookings, with each booking site’s rules and refund limits.	With conditions Cancel Airbnb, manual and direct bookings from the calendar. Plan: Pro Cancel bookings from other sites on those sites. Airbnb rules, penalties and decisions about blocking dates still apply. Cancellation does not mean a refund. You cannot cancel after checkout.	With conditions Cancel supported bookings and keep their records. Check plan: Core is likely. Check before buying. Rules for canceling vary by booking site. For Vrbo bookings made before you linked it, track canceled stays yourself.	With conditions Approved booking-site partners can cancel their own API bookings. Access: Approved Availability Exchange booking-site partners We do not know who can cancel in the website. Check the rules for each booking site too.
Calendar blocking Block dates without making a paid guest booking.	With conditions Block one day or a range of dates. Plan: Pro When date updates are on, block dates in Host Tools. It can reopen dates blocked only on a booking site.	With conditions Block dates and set booking rules. Plan: Core plan Gap rules can block direct bookings and linked booking sites, but those dates do not look blocked in OwnerRez. Gap rules do not apply to blocks or bookings that are moved or changed.	With conditions Block selected dates on booking sites. Plan: Essentials / Premier Check whether this also blocks direct bookings.
Booking import Move or import existing bookings. Check which sources and file formats are supported.	With conditions Free help importing past bookings from a CSV file. Plan: Messaging / Pro This uses the migration service. We could not confirm a self-service import tool.	Available Use Excel templates to import bookings and financial records. Plan: Core plan	With conditions Older guides describe a booking import during migration. Details: Check whether your subscription includes this. Check supported software, file formats, past-booking coverage and fees before moving.
Guest records Save and view guest or contact history. This does not confirm a full customer-management system.	With conditions Save the guest’s name, email and phone number with a booking. Plan: Pro We could not confirm a separate guest profile outside booking records.	Available Save guest names and contact details. Check plan: Core is likely. Check before buying. Broader tools to manage customer relationships are not confirmed.	With conditions Manage guest records. Plan: Essentials / Premier Check which fields you can save and export.
Booking export Export booking records. Check which file formats are supported.	With conditions Download bookings as a CSV file and choose the columns. Details: Check which plan includes this. Each export covers one year. Canceled bookings are included unless you change the filter.	Available Download bookings as Excel, CSV or TSV files. Plan: Core plan	We could not confirm a full booking CSV export, its fields or date limits.
04 / Rates & booking rules
Seasonal rates Set prices for dates or seasons in your rental software.	Available Set price rules for seasons or selected dates. Plan: Pro	Available Set prices for repeating seasons or selected dates. Plan: Core plan	With conditions Set different prices for selected dates. Plan: Essentials / Premier Automatic prices can account for busy dates and quieter periods.
Minimum stays Set minimum stays. Check limits for each date and booking site.	With conditions Set the fewest nights guests can book. Plan: Pro Set Minimum Nights replaces existing minimum-stay rules on Airbnb and Vrbo.	Available Set minimum stays by property or season. Plan: Core plan	With conditions Set minimum stays that can expire. Plan: Essentials / Premier Set rules for the property. How they reach booking sites varies.
Gap night rules Adjust rules for unbooked nights between stays.	Available Adjust prices for gaps between bookings. Plan: Pro	With conditions Allow shorter stays to fill suitable gaps between bookings. Plan: Core plan Gap rules do not apply to blocks or bookings that are moved or changed. Dates blocked by gap rules do not look blocked in the OwnerRez calendar.	We could not confirm a rule that finds and fills gaps between bookings. Seasonal minimum stays are separate.
Length of stay discounts Give discounts based on how long guests stay.	With conditions Offer weekly discounts for 7+ nights and monthly discounts for 28+ nights. Plan: Pro Works with Airbnb, Vrbo, Booking.com, Houfy and direct bookings. Discounts range from 0–99% before fees and taxes. A monthly discount replaces the weekly one; they do not add together.	With conditions Give percentage discounts for longer stays. Plan: Core plan Airbnb and Vrbo support differs. Set Booking.com discounts in its own Extranet.	With conditions Offer lower prices for longer stays. Plan: Essentials / Premier Choose a percent discount or an amount off each night. You can also set a fixed night or stay price. These sliding rates do not reach booking sites or Availability Exchange partners.
Last minute discounts Give discounts based on how soon guests arrive.	Available Lower prices as the arrival date gets closer. Plan: Pro	Available Offer discounts based on how soon the guest will arrive. Plan: Core plan	We could not confirm a discount based on days left before arrival. ResNexus says prices can change with how full properties are and when guests book.
Dynamic pricing Built-in tools that set prices and connections to outside pricing tools are separate features.	Not supported Built-in price rules do not follow market demand. Plan: Pro Connect an outside pricing service to adjust prices based on the market.	We could not confirm this feature or what it requires.	With conditions Adjust prices based on how full properties are and when guests book. Plan: Essentials / Premier Built-in rules change prices. Premier adds Rate Optimizer market comparisons. Outside pricing tools may cost extra.
Pricing connections Connections to nightly-pricing tools and what they require.	With conditions Use PriceLabs prices and minimum stays. Details: Pro + PriceLabs You need a paid PriceLabs account and a Host Tools API access token. Host Tools rules and date overrides can change those prices. If PriceLabs gives no minimum stay, Host Tools uses 1 night.	With conditions Connect to PriceLabs, Beyond, DPGO or Wheelhouse. Check plan: Core is likely. Check before buying. You need an account with the pricing service and must approve the connection. Its fees apply. These outside services send daily prices. This does not confirm a built-in market-based pricing tool.	With conditions Connect to PriceLabs or RoomPriceGenie. Details: External pricing connections You may need a separate account, setup and service fees. Ask ResNexus to include connection fees in your quote.
05 / Guest messaging & AI
Unified inbox See guest message threads from supported booking sites in one view.	Available Keep guest and cleaner messages with each booking. Plan: Messaging / Pro	Available Read email, text and booking-site messages in one inbox. Plan: Core plan Text messages need the paid SMS add-on.	With conditions Read Airbnb, Expedia and ResNexus messages in one inbox. Details: Text & Guest Messaging service This is sold as a separate messaging service. Check included sites and plan fees.
Scheduled messages Schedule messages before or after booking dates and times.	Available Send messages around guest stays and cleaning tasks. Plan: Messaging / Pro	Available Schedule messages around each booking. Plan: Core plan	With conditions Send welcome emails before arrival. Plan: Essentials / Premier Essentials includes one welcome email. Premier adds more email marketing. We could not confirm custom timed sequences on every booking site.
Event triggers Send messages when listed booking events happen.	Available Tell cleaners when bookings are added, changed or canceled. Plan: Messaging / Pro	Available Send messages when a booking reaches a set stage. Plan: Core plan	With conditions Send a confirmation email when a booking is completed. Plan: Essentials / Premier We could not confirm a tool to make custom rules for every booking event.
Conditional messages Rules that send or skip messages based on booking details.	With conditions Offer extra nights when dates next to a booking are free. Plan: Messaging / Pro This rule works only with check-in and check-out message events.	Available Set rules for when messages are sent. Plan: Core plan	We do not know if booking, site or guest details can trigger messages. Saved emails and targeted marketing are different tools.
Message templates Reuse message templates and fill them with supported guest or booking details.	Available Use suggested messages, edit them or write your own. Plan: Messaging / Pro	Available Reuse saved guest messages. Plan: Core plan	With conditions Edit confirmation email templates or design your own emails. Plan: Essentials / Premier We could not confirm shared templates for every booking site and text-message channel.
AI suggested replies AI writes a draft. A person checks or sends it.	With conditions AI writes drafts for you to check and edit. Plan: Pro It uses listing details and past chats.	Available AI writes reply drafts. Details: Paid Rezzy AI add-on	We do not know if staff can review AI drafts inside ResNexus. Asksuite can send replies itself or let a person take over. Those are different features.
AI automatic replies AI sends guest replies without a person approving each one. Check the limits.	With conditions AI can send replies when it is confident enough. Plan: Pro The default confidence threshold is 80%. There is also a setting for positive guest messages. Replies below the threshold or with unconfirmed exact details wait for you to review.	Available Choose when AI can send replies for you. Details: Paid Rezzy AI add-on	With conditions Connect Asksuite to answer guest questions automatically. Details: Asksuite connection Asksuite handles guest questions, availability and quotes. It has separate setup and terms. We could not confirm built-in AI replies on every booking site.
Approval before AI sends Controls for a person to check an AI reply before it is sent.	With conditions Choose draft-only mode to review replies before sending. Plan: Pro Auto-send is a different mode. You do not have to approve every reply in that mode.	Available Choose draft-only mode during selected hours. Details: Paid Rezzy AI add-on	A person can take over an Asksuite chat. We could not confirm a setting that requires approval before every AI reply.
Translations Check automatic message translation. Templates written in several languages are a different feature.	With conditions Translate a guest’s message with one tap. Plan: Messaging / Pro We could not confirm automatic translation of messages you send.	With conditions Translate Airbnb guest messages in the inbox. Check plan: Core is likely. Check before buying. Connect Airbnb. Translation for other booking sites is not confirmed. We could not confirm which incoming or outgoing messages are translated.	Asksuite can chat in more than one language. We do not know if it can translate old messages in the ResNexus inbox.
SMS messages Text guests by SMS. Check supported countries, phone numbers and fees.	With conditions Send automatic text messages to cleaners or managers. Plan: Messaging / Pro We could not confirm guest text messages or exact text-message fees.	With conditions Text guests from a dedicated phone number. Details: Paid SMS add-on Set up the SMS add-on and phone number. Text messaging costs extra. Check supported countries and usage fees.	With conditions Send text and picture messages. Details: Text & Guest Messaging service Advertised prices are Unlimited at $99/month, or Pay as you go at $79/month plus $0.02 per SMS and $0.04 per MMS. Check the currency, usage rules and account limits.
Email messages Email guests. Check sender and booking-site limits.	With conditions Email guests with manual bookings and read replies in the inbox. Plan: Messaging / Pro Enter the booking and the guest’s email address.	Available Guest emails Plan: Core plan	With conditions Confirmation, welcome and thank-you emails Plan: Essentials / Premier Essentials includes one welcome email and one thank-you email. Premier adds more marketing tools.
06 / Direct bookings & payments
Website builder Vendor-provided tools to create and host a direct-booking website.	Available Build a branded website for one listing, a group or all your listings. Plan: Pro	Available Build a hosted website. Details: Paid Hosted Websites add-on	With conditions Pay ResNexus to build a template or custom website. Details: Website service Website setup and hosting cost extra. They are not part of the main plan. Template sites have a one-time setup fee.
Booking widget Add a booking engine to a website hosted elsewhere.	With conditions Link your website to a booking checkout page. Plan: Pro Works for one listing, not groups. The checkout opens on a linked page. It is not a form placed inside your own page.	Available Put booking, search and calendar tools on your website. Plan: Core plan	We could not confirm a supported booking form for a website you host elsewhere. Managed ResNexus websites link to its booking tool.
Custom domain Use your own domain for the provider’s direct-booking website.	With conditions Use your own web address for direct bookings. Plan: Pro You must own and set up the web address.	Available Use your own web address for a hosted website. Details: Paid Hosted Websites add-on	We do not know if you can use your own web address. Check who buys it and what it costs to keep.
Payment processors Payment services, with country and plan requirements.	With conditions Take direct-booking payments through Stripe, or collect them yourself. Plan: Pro You need a Stripe account to use Stripe. Its fees are separate. Without Stripe, approve booking requests yourself and collect payment outside Host Tools.	With conditions Connect your own payment service. Plan: Core plan You need an outside payment-provider account. Its fees are separate. Each property can use one credit-card processing method.	With conditions Use ResNexus payments or connections to PayPal and USAePay. Details: Payment processing / external connections Check provider eligibility, account setup and payment fees.
Payment schedules Schedule booking payments or installments. Check which booking types are supported.	With conditions Stripe takes full payment when the guest books. Plan: Pro To split payments or take a deposit first, collect payment manually outside Host Tools. Each direct-booking site has one payment setup.	Available Schedule the first payment and remaining balance. Check plan: Core is likely. Check before buying. Set up payment rules. Automatic card payments need a saved guest card.	With conditions Older training describes scheduled payments toward the balance. Details: Check whether your subscription includes this. The guides date from 2022 and 2023. Check current plan access, payment timing and retries after a failed payment.
Security deposits Collect or hold refundable deposits. Damage insurance and protection are separate features.	We could not confirm a built-in tool to hold and release refundable deposits.	With conditions Take a refundable deposit or hold money on a card. Check plan: Core is likely. Check before buying. Set up deposit rules and a supported payment service. Booking-site restrictions apply.	We do not know if it can hold and return a damage deposit. Taking part of the booking payment first is a different feature.
Refunds Issue refunds through supported payment steps. Check whether fees are refunded too.	We could not confirm refunds in Host Tools. Canceling a booking does not prove a refund is sent. API changes do not refund Stripe payments.	With conditions Refund a linked card payment or record a refund made elsewhere. Check plan: Core is likely. Check before buying. Use a connected payment service. Refund payments older than six months outside OwnerRez. Do the same if the payment service is no longer connected.	We could not confirm built-in refund controls, partial refunds or which payment services support refunds.
Rental agreements Create, send or sign guest agreements. Check whether electronic signatures are supported.	With conditions Require guests to sign a PDF before booking directly. Plan: Pro Upload your contract PDF and set this up for each direct-booking site. This does not guarantee the contract can be legally enforced.	Available Let guests sign agreements online. Plan: Core plan	With conditions Use built-in contracts. Plan: Premier Check the signing tools, templates and contract process.
Guest verification Checks of guest identity or bookings. These do not guarantee you meet legal rules.	With conditions Require a government photo-ID check before a direct booking. Plan: Pro The setting covers all bookings on that site. Manual bookings can bypass it.	With conditions Connect SafeGuest to check guest identity and booking risk. Check plan: Core connection is likely. SafeGuest is a separate service. Set up SafeGuest and accept its terms. Optional Protect costs $29 per stay. Prevent and Protect are different services.	We could not confirm ID checks, face checks or background screening. Guest records and portal access do not confirm them.
Direct booking fees Fees for direct bookings. Check payment-processing fees and paid protection too.	With conditions Host Tools adds no fee for direct bookings. Plan: Pro Plan fees and payment processing fees still apply.	Available No OwnerRez booking fees; processor charges separate Plan: Core plan	With conditions No ResNexus commission on phone or direct online bookings. Plan: Essentials / Premier The booking tool is included. Payment fees and optional services can cost extra.
07 / Cleaning & operations
Automatic tasks Creates tasks automatically from bookings or events linked to a booking.	With conditions Imported bookings create cleaning jobs in Turno. Details: Check which Host Tools plan includes this. You need a connected Turno account. Turno fees may apply. Use one account on each platform. Link every new property yourself. Set arrival and departure times in Turno; they are not imported.	With conditions Turn requests in guest messages into tasks you can track. Details: Paid Rezzy AI add-on Turn on Rezzy for $9 per property each month. This detects tasks in guest messages. It does not confirm every type of repeating task schedule.	We do not know if bookings can create tasks on their own. Assigning cleaners and showing room status are different tools.
Cleaner access Give cleaners access to tasks or calendars without extra management tools they do not need.	With conditions Invite cleaners to see basic booking details. Plan: Pro Choose their listing groups. Cleaners cannot see prices, open dates or the inbox.	Available Give cleaners their own portal accounts. Plan: Core plan	With conditions Give cleaners access without booking or money details. Details: Premier / Housekeeping Pro Housekeeping Pro shows unit readiness. Check the role settings.
Task checklists Reuse task lists and mark jobs done.	We could not confirm built-in task checklists. Cleaner access and a Turno link do not confirm them.	With conditions OwnerRez describes task checklists. Details: Paid Rezzy AI add-on The current task setup guide does not explain how to create or complete the checklists.	With conditions Edit cleaning checklists. Details: Check whether your subscription includes this. Premier includes Housekeeping Pro. Check which plan includes the checklist steps.
Photo requirements Ask for or require photos of finished work.	We could not confirm required cleaning photos. ID photo uploads are a different feature.	We could not confirm this feature or what it requires.	We could not confirm required photos in the built-in cleaning tools. Snapfix photo work orders are a separate feature.
Task notifications Send notices when tasks are assigned, changed or completed.	With conditions Email or text cleaners about bookings, changes and cancellations. Plan: Messaging / Pro These are message alerts, not a way to track task completion.	Available Choose task alerts. Check plan: Core is likely. Check before buying. Set up the alerts you want to receive.	With conditions Receive mobile task alerts through Snapfix. Details: Snapfix connection These are for outside repair workflows. Built-in cleaning alerts are not confirmed.
Maintenance tasks Record maintenance jobs or assign them to someone. General reminders are a separate feature.	We could not confirm a tool to create, assign and track repair jobs.	Available Create repair tasks, assign staff and record the result. Check plan: Core is likely. Check before buying. These are tasks you add yourself. Rezzy’s automatic tasks from guest messages cost extra.	With conditions Use Snapfix to manage repair work orders. Details: Snapfix connection You need a separate Snapfix service and setup. This does not confirm built-in ResNexus repair tickets.
Cleaning connections Connections to outside cleaning services, with their setup requirements.	With conditions Connect listings to Turno for cleaning schedules. Details: Check which plan includes this. You need a Turno account and connection token. Turno fees may apply.	With conditions Connect to Turno for cleaning schedules. Details: Available to all OwnerRez customers You need a Turno account and must approve the connection. Cleaner payments and marketplace fees may apply. Use one Turno account per OwnerRez account. Turno imports bookings and blocks up to three months ahead.	With conditions Use Snapfix for cleaning and repair work orders. Details: Snapfix connection You need a Snapfix account and setup. It offers photo work orders for outside teams. We could not confirm automatic cleaning updates from bookings.
08 / Check-in & smart access
Checkin instructions Send check-in details to guests at supported stages of a booking.	With conditions Send arrival details in automatic messages. Plan: Messaging / Pro Write and set up your messages first.	Available Send arrival details through automatic booking messages. Plan: Core plan	With conditions Write welcome emails with arrival details. Plan: Essentials / Premier Essentials includes one welcome email. Check extra email sequences and text-message fees.
Guest portal A booking page or portal for guests. Check what guests can do there.	We could not confirm a guest portal for use after booking. Checkout and ID checks are separate tools.	Available Use My Stay for guest contact details, agreements and deposits. Check plan: Core is likely. Check before buying. Guests see only the steps you set up. Returning guests may need to prove who they are.	With conditions Guests can use a web portal for stay details and payments. Check plan: Plan access is unclear. Confirm before buying. A link or QR code opens check-in, checkout, payments, extras and staff messages. One price page puts contactless check-in on Premier; the comparison table lists both plans.
Lock connections Supported smart-lock platforms connect directly or through another service.	With conditions Connect supported Yale, August, Schlage and other locks through Seam. Details: Pro + smart locks Each connected lock costs USD3 a month. Check your exact lock model.	Available Connect Schlage, igloohome, RemoteLock and other lock systems. Plan: Core plan Compatible connected lock platform	With conditions Use ResNexus locks, RemoteLock or other access partners. Details: Door lock service / external connection You need supported hardware and an active service. Provider fees apply. Features vary by lock model.
Automatic lock codes Creates lock codes automatically for each booking. Check the required hardware and services.	With conditions Make a new door code for each guest. Details: Pro + smart locks Link a supported lock to the listing. Each lock costs USD3 a month.	Available Make door codes for each booking. Plan: Core plan Compatible connected lock platform	With conditions ResNexus Wi-Fi locks use a guest code based on the phone number. Details: ResNexus Wi-Fi Door Locks ResNexus says the code uses the last four phone digits. You need supported hardware and booking data. Other lock providers may work differently.
Code scheduling Set codes to work only during the stated check-in and checkout times.	With conditions Choose when door codes start and stop working around a stay. Details: Pro + smart locks You need a connected lock. Features vary by model.	Available Set door codes to work around check-in and check-out, with extra time if needed. Plan: Core plan Compatible connected lock platform	With conditions Limit door-code access to the stay dates. Details: ResNexus Wi-Fi Door Locks This describes ResNexus Wi-Fi locks. Check arrival and departure times and the needed hardware.
Code delivery Send booking access codes to guests through supported channels.	With conditions Send codes in messages or through supported Airbnb Seamless Entry. Details: Pro + smart locks Airbnb delivery needs a direct connection and a supported 4-digit PIN. Co-hosts cannot use it. Reconnect Airbnb if you first connected before June 9, 2026.	With conditions Add door codes to saved guest messages. Plan: Core plan Use a supported lock service that sends codes back to OwnerRez. Set up your message template.	With conditions Send a ResNexus Wi-Fi lock code in the booking-confirmation email. Details: ResNexus Wi-Fi Door Locks ResNexus says the code uses the guest’s last four phone digits. You need the supported lock service and correct guest details. Other lock connections may differ.
Access extra costs Smart-access software or connections may cost extra. Hardware is a separate cost.	With conditions USD3 per connected lock each month. Details: Pro + smart locks Buy the lock separately.	With conditions $4 per lock each month for direct Schlage, igloohome or Hubitat connections. Details: Paid direct-lock connection You need supported lock hardware. Other connection fees may differ. Other outside-service fees are not confirmed here.	With conditions The advertised lock plan costs $6 per lock each month. Details: Door lock service Buy supported hardware separately. Check installation fees and the full account cost.
09 / Reports & accounting
Booking reports Reports about bookings. Check which measures they include.	With conditions See booking counts, booking sites and booking status. Details: Check which plan includes this. Filter by property and date. Your permissions control which properties and money details you can see.	Available See detailed bookings or booking summaries. Plan: Core plan	With conditions View booking and booking-site reports. Plan: Essentials / Premier Check which report fields can be exported.
Occupancy reports See how often your rentals are booked. Filter by date or property.	With conditions See how often your properties are booked. Details: Check which plan includes this. Filter by property and date. Your permissions control which properties and money details you can see.	Available See booked nights and the share of nights booked. Plan: Core plan	With conditions See booked nights and seasonal reports. Plan: Essentials / Premier Calculations, filters and account settings can affect the results.
Revenue reports Revenue reports and the measures they include. These are separate from financial accounting.	With conditions See income and average nightly prices by listing or booking site. Details: Check which plan includes this. Filter by property and date. Your permissions control which properties and money details you can see.	Available View booking income and payment reports. Plan: Core plan	With conditions See income and commission reports. Plan: Essentials / Premier Totals depend on prices, payments and accounting settings. These do not confirm net-profit accounting.
Owner statements Statements for property owners. Check which income and expenses they include.	We could not confirm owner statements. Owner access to booking finances is a different feature.	Available Make statements of income, costs and commissions. Details: Paid Property Management add-on	With conditions Make rental-owner statements. Plan: Premier Check how much you can change the statements and whether owner payments are supported.
Expense tracking Record property or booking expenses in the software.	We could not confirm a tool to enter and track expenses.	Available Record costs and attach receipts. Details: Paid Property Management add-on	We could not confirm built-in expense entry or tools to charge costs to owners. Reports and QuickBooks exports are separate features.
Accounting connections Which accounting tools connect and what they can share.	We could not confirm a supported connection to an accounting service.	With conditions Connect to QuickBooks. Details: Paid QuickBooks add-on You need a QuickBooks account.	With conditions Export data to QuickBooks or connect QuickBooks Online. Plan: Essentials / Premier Both plans include QuickBooks exports. Check the connection service, setup and extra fees.
Report exports Download reports in the listed file types.	With conditions Download booking reports as CSV files. Details: Check which plan includes this. Each export covers one year. Choose columns, dates, listings and booking status. We could not confirm downloads of dashboard charts or PDF reports.	Available Download reports as Excel or CSV files. Plan: Core plan	With conditions Export accounting data to QuickBooks. Plan: Essentials / Premier We could not confirm CSV or PDF downloads for every report.
10 / Team & owner access
Team users Extra staff accounts, with any user or plan limits.	Available Invite Assistant, Virtual Assistant, Owner and Cleaner users Plan: Pro	Available Create as many staff logins as you need. Plan: Core plan	With conditions Create separate user accounts. Details: Check whether your subscription includes this. Check the number of users, roles and extra-user fees.
User permissions Choose what each person can see and do.	With conditions Roles control what each user can view or change. Plan: Pro Permissions vary by role. We could not confirm custom controls for every field.	Available Give staff full, limited or view-only access. Plan: Core plan	With conditions Keep cleaners from seeing booking or money details. Details: Premier / Housekeeping Pro Housekeeping Pro limits cleaner access. We could not confirm every role’s permissions or whether all roles can be changed.
Choose which properties each person can access Choose which properties a person can access.	Available Give users access to selected listing groups. A group can have one listing. Plan: Pro	Available Choose which properties staff and portal users can access. Plan: Core plan	With conditions Choose which properties each user can access. Details: Check whether your subscription includes this. Check account setup and which current plan includes it.
Owner portal Let owners view property, booking or financial details.	With conditions Owners can see booking finances and block dates for their own stays. Plan: Pro Owners use a role in the account, not a separate branded portal. Owners cannot use the inbox or add manual bookings.	Available Owners can use the portal. Statements need the paid Property Management add-on. Plan: Core plan	Premier includes owner statements. We do not know if owners get their own login or see only their own properties.
Mobile app A mobile app. A website that fits a phone screen does not confirm an app.	Available iPhone and Android apps with alerts. Plan: Messaging / Pro	Not supported Use an installable web app, rather than an app-store app. Plan: Core plan	With conditions Use the iPhone or Android app. Details: Check whether your subscription includes this. Check which plan includes it and which desktop features it supports.
11 / Integrations & data access
Public API An API for outside developers. API connections to booking sites alone do not confirm developer access.	With conditions Connect your own software through the API. Details: Check which plan includes API access. Sign in through a Host Tools account. Partner API keys need separate approval.	Available Connect your own software with API v2. Plan: Core plan	With conditions Approved partners can connect software through Availability Exchange. Access: Approved Availability Exchange partners only. Each property must approve access. Partners need approval and certification before using live property data.
API access conditions Who can use the developer API, including required plans, approval and access limits.	With conditions Use an account token or OAuth to connect software. Details: Check which plan includes API access. Partner keys need approval.	With conditions Use a personal access token for your account, or OAuth for other users. Plan: Core plan Use the correct sign-in method. Personal tokens have limits tied to the user account and IP address.	With conditions Partners need approval, certification and property permission. Access: Approved Availability Exchange partners only. Each property must approve access. The rules list 20+ shared clients and/or 1,000+ potential ResNexus clients. ResNexus must allow the partner’s IP address. This is not open self-service access.
Webhooks Sends notices about events to linked systems.	With conditions Send booking data to another tool when message-rule events happen. Details: Check which plan includes this. Set up the receiving web address. Events include new or changed bookings and times around arrival or departure.	With conditions Send booking, guest, property and message events to connected software. Details: OAuth apps only You need a registered OAuth app. Personal access tokens cannot use webhooks. Acknowledge each alert within 4 seconds. Failed deliveries are retried up to 10 times.	We could not confirm live alerts for price or date changes. ResNexus says these are still being built. Its guide says to check for updates repeatedly.
Zapier A Zapier connection with stated events, actions or plan requirements.	With conditions Send booking data to Zapier using webhooks. Details: Check which plan includes this. Set up a receiving web address and a Zapier workflow. Extra fees may apply. A ready-made Host Tools app in Zapier is not confirmed.	With conditions Use the official Zapier connection. Plan: Core plan You need a separate Zapier account.	We could not confirm a ResNexus app in Zapier.
Data export Check which data you can take with you, beyond calendar feeds. Ask which file types you can download.	With conditions Download bookings as CSV files from Settings → Data Export. Details: Check which plan includes this. Each export covers one year. Choose columns, dates, listings and booking status.	Available Booking, inquiry and quote exports Plan: Core plan	With conditions Export guest lists and send financial data to QuickBooks. Details: Check whether your subscription includes this. Check full-account exports, attachments, file formats and how long data stays available after leaving.
12 / Setup & support
Onboarding Setup help, including whether it is optional or costs extra.	Available Free personalized setup Plan: Messaging / Pro	Available Use the setup wizard and a free Jumpstart session. Plan: Core plan	With conditions Get help setting up booking-site connections. Plan: Essentials / Premier Ask for a quote that covers the work, timing and any service fees.
Moving your data Help or tools to import records from another system.	With conditions Free help moving booking sites, calendars and past bookings from CSV files. Plan: Messaging / Pro Book a migration call. Help with message rules and locks is included.	Available Import existing bookings and past financial records. Plan: Core plan	With conditions Import guest details from another system. Details: Check whether your subscription includes this. Check supported software, past bookings and any fields that will not transfer.
Help center Public guides and help pages. These alone do not show the quality of support.	Available Public searchable help center Details: Public guides	Available Public support guides Plan: Core plan	With conditions Use help inside your account. Plan: Essentials / Premier Click the help button in the back office. Some learning guides are public; full account help needs access.
Email support Email support, with any plan limits. Response time is unconfirmed.	With conditions Contact support by email. Details: Public contact We could not confirm a guaranteed reply time or support level for each plan.	Available Email support Plan: Core plan	With conditions Email support Plan: Essentials / Premier Email [email protected]. We could not confirm a guaranteed reply time.
Chat support Live or in-app support chat. Check whether help comes from a person, an AI bot or self-service pages.	We could not confirm live chat with a person. The help center has a Fin bot.	We could not confirm this feature or what it requires.	We could not confirm live support chat or its hours. ResNexus lists phone, email and in-app help.
Phone support Phone support, with any plan or country limits.	We could not confirm general phone support. Setup and migration calls are separate services.	We could not confirm this feature or what it requires.	With conditions Call support during its service hours. Plan: Essentials / Premier Normal hours are Mon–Fri 7am–5pm MT and Sat 7am–4pm MT. Limited help is also listed for early and late weekdays. An emergency line can call you back after hours.
13 / API features
API features are listed below. Each row shows its access rules. Live operation is not confirmed.
Documented API versions Versions listed in the public API guides. This does not guarantee they work with your setup.	Available OpenAPI 3.0.0; contract version 1.10.0 Details: Check which plan lets you connect your own software.	Available v2 Details: Check that your plan lets you connect your own software.	The API version number is not confirmed. GetReservation is due to end in 2027. The guide says to use GetReservationDetails instead.
API authentication Security methods listed in the API guide. Approval to use the API and the right plan are separate requirements.	With conditions Use OAuth2 or an older authToken header. Details: Check which plan lets you connect your own software. Use OAuth for new connections. Older partner API keys are separate and no longer recommended. OAuth access tokens last 1 hour. Refresh tokens last 30 days. Refreshing replaces the old tokens.	Available OAuth bearer or HTTP Basic personal token Details: Check that your plan lets you connect your own software.	With conditions HTTP Basic authentication Access: Approved Availability Exchange partners only. Each property must approve access. Use the approved partner username and passkey from an allowed IP address.
Read property records Read property records through the API.	With conditions Read all listings including disabled listings Details: Check which plan lets you connect your own software. Connect through a Host Tools account using OAuth or an older authToken.	With conditions GET /v2/properties Details: Check that your plan lets you connect your own software. Your software needs permission to connect.	With conditions Read approved businesses and their rooms or units. Access: Approved Availability Exchange partners only. Each property must approve access. GetBusinesses returns business and contact details. GetUnits returns unit details. Each property must agree to share them.
Read reservation records An API tool reads booking records.	With conditions Read a booking, or listing bookings that overlap your chosen dates. Details: Check which plan lets you connect your own software. Connect through a Host Tools account using OAuth or an older authToken. Inquiries without stay dates use the inquiry date.	With conditions GET /v2/bookings Details: Check that your plan lets you connect your own software. Your software needs permission to connect. Either property_ids or since_utc required.	With conditions Read bookings with GetReservationDetails. Access: Approved Availability Exchange partners only. Each property must approve access. Revenue Manager connections only. Filter by stay, booking or change dates and case-sensitive status. The end date means the last night, not checkout. Includes zero-value bookings and package discounts. Replaces GetReservation.
Create bookings An API tool creates bookings. This does not confirm the same steps are available in the interface.	With conditions Create an internal reservation for a listing Details: Check which plan lets you connect your own software. Connect through a Host Tools account using OAuth or an older authToken.	With conditions POST /v2/bookings Details: Check that your plan lets you connect your own software. Your software needs permission to connect.	With conditions Create bookings with AddReservation. Access: Approved Availability Exchange partners only. Each property must approve access. Booking-site partners only. Put units in groups, then choose one unit or group. Keep external_id to change or cancel the booking. Sending card details has extra requirements.
Update bookings An API tool changes booking fields. Check which fields and booking sites it supports.	With conditions Change booking contacts, times and notes. Manual and direct bookings also allow date and amount changes. Details: Check which plan lets you connect your own software. Connect through a Host Tools account using OAuth or an older authToken. Change dates, guest counts and payouts for booking-site reservations on that booking site. Moving dates checks availability again. It does not recalculate payouts, charge Stripe again or send a Stripe refund.	With conditions PATCH /v2/bookings/{id} Details: Check that your plan lets you connect your own software. Your software needs permission to connect.	With conditions Change bookings made by your partner connection. Access: Approved Availability Exchange partners only. Each property must approve access. Booking-site partners can change only their own bookings. Overlapping dates or a longer stay need a quote object. Card-payment support is unclear; confirm it.
Read guest data Read guest records through a separate API tool or as part of a booking response. Check which option is supported.	With conditions Read guest contact details from booking records. Details: Check which plan lets you connect your own software. We could not confirm a separate guest directory.	With conditions GET /v2/guests Details: Check that your plan lets you connect your own software. Your software needs permission to connect. At least one of q, created_since_utc, from or to required.	We do not know if it can read guest records on their own. GetReservationDetails gives stay dates and booking amounts. It has no guest contact fields or individual payment and refund records.
Update guest records Updates guest records, not just contact fields on a booking.	We could not confirm updates to separate guest records. Booking contact changes are a different function.	With conditions PATCH /v2/guests/{id} Details: Check that your plan lets you connect your own software. Your software needs permission to connect.	We do not know if it can change guest records on their own. ModifyReservation can change the contact fields on a booking.
Read guest messages An API tool reads guest messages or conversation details.	With conditions Read messages linked to a booking. Details: Check which plan lets you connect your own software. Your account needs access. Attachment links expire after one hour. New attachments may not be ready yet.	With conditions GET /v2/messages Details: Check that your plan lets you connect your own software. Your software needs permission to connect through OAuth. Personal tokens cannot use messages. Third-party apps also need a signed messaging agreement.	We could not confirm a way to read messages through the API.
Send guest messages An API tool adds or sends guest messages. Check access requirements separately.	With conditions Send a text-only guest message for a booking. Details: Check which plan lets you connect your own software. Connect through a Host Tools account using OAuth or an older authToken. This action cannot send photos or videos.	With conditions POST /v2/messages Details: Check that your plan lets you connect your own software. Your software needs permission to connect through OAuth. Personal tokens cannot use messages. Third-party apps also need a signed messaging agreement.	We could not confirm a way to send messages through the API.
Read nightly rates Read rates through an API tool or nightly-price fields in a calendar response.	With conditions Read date prices, minimum nights and arrival/departure restrictions Details: Check which plan lets you connect your own software. Connect through a Host Tools account using OAuth or an older authToken.	With conditions GET /v2/spotrates Details: Check that your plan lets you connect your own software. Your software needs permission to connect. This returns individual price overrides. Use GET /v2/calendar for the calculated nightly price.	With conditions Read daily prices and currency with GetCalendar. Access: Approved Availability Exchange partners only. Each property must approve access. The property must share access. The start and end dates both mean stay nights, not checkout.
Update nightly rates Send nightly prices through the API. This is separate from working out which price to use.	With conditions Set listing prices and calendar restrictions Details: Check which plan lets you connect your own software. Connect through a Host Tools account using OAuth or an older authToken.	With conditions PATCH /v2/spotrates Details: Check that your plan lets you connect your own software. Your software needs permission to connect.	With conditions Set prices for groups of units. Access: Approved Availability Exchange partners only. Each property must approve access. Only pricing partners can use this; booking-site partners cannot. It replaces selected prices. If extra-guest amounts are missing, the old value may stay or become zero. A failed request may still save some changes.
Read availability calendar Read open dates or calendar nights through the API.	With conditions Read blocked dates for a listing. Details: Check which plan lets you connect your own software. Your account needs access. Choose the listing and date range.	With conditions GET /v2/calendar Details: Check that your plan lets you connect your own software. Your software needs permission to connect. Request at most 90 days at a time. Older dates or dates outside the booking window may be missing. An open date does not prove it meets all booking rules. Nightly amounts exclude fees and taxes. Data can be late. Check availability and the full stay price through Quote / Booking before accepting a booking.	With conditions Read open dates and available unit counts. Access: Approved Availability Exchange partners only. Each property must approve access. GetCalendar counts open, booked and blocked dates. GetAvailability uses stay dates. GetQuote checks stay rules for booking-site partners only. Quotes and bookings need units set up in groups.
Read payment records Reads actual payment records. Changing payment settings or making payment links is a separate feature.	We could not confirm access to individual payment records. Quotes and booking payout totals do not confirm it.	With conditions GET /v2/payments Details: Check that your plan lets you connect your own software. Your software needs permission to connect.	We do not know if it can read each payment. GetReservationDetails gives booking amounts and stays. It has no guest contact fields or individual payment and refund records.
Read refund records An API tool reads refund records. This does not confirm that it can issue refunds.	We could not confirm access to refund records.	With conditions GET /v2/refunds Details: Check that your plan lets you connect your own software. Your software needs permission to connect.	We do not know if it can read refunds. GetReservationDetails gives booking amounts and stays. It has no guest contact fields or individual payment and refund records.
Read owner records Read property-owner records through the API.	We could not confirm access to separate owner records.	With conditions GET /v2/owners Details: Check that your plan lets you connect your own software. Your software needs permission to connect.	We could not confirm access to owner records through the API.
Custom data fields API tools for custom fields or extra booking details. Check which types of data each tool supports.	We could not confirm tools to add your own custom fields.	With conditions POST /v2/fielddefinitions Details: Check that your plan lets you connect your own software. Your software needs permission to connect.	You can add free-text booking notes. We could not confirm tools to create custom property or guest fields.
Manage webhook plans API tools to list, create or remove webhook plans. A guide to receiving webhook updates alone does not confirm these controls.	With conditions Read the saved webhook address. Details: Check which plan lets you connect your own software. Connect through a Host Tools account using OAuth or an older authToken. Separate actions can set or delete the address. Partner or OAuth-client permissions apply.	With conditions POST /v2/webhookplans Details: Check that your plan lets you connect your own software. Your software needs permission to connect through an OAuth app.	We do not know if the API can manage alerts. Alerts for prices and open dates are still planned.
Documented throttling response The API lists error 429 for too many requests or another stated request limit. Exact numeric limits need separate confirmation.	With conditions Too many requests return HTTP 429. Details: Check which plan lets you connect your own software. We could not confirm the request limit or when it resets.	With conditions Too many requests return HTTP 429. Details: Check that your plan lets you connect your own software. Your software needs permission to connect. We could not confirm the number of requests allowed.	We could not confirm the request limit or how the API reports too many requests.
Reservation pagination Read booking records a page at a time. Check the default page size and any maximum.	With conditions Read listings in batches of 1–500, using a cursor to get the next batch. Details: Check which plan lets you connect your own software. Leave out limit to get every listing. Follow nextCursor until it is null. Keep following nextCursor even if an open-date filter returns fewer listings than limit.	With conditions Use limit, offset or cursor to read records in batches. The default is 20; the maximum is 100. Details: Check that your plan lets you connect your own software. Your software needs permission to connect. For booking lists, use the next_page_url cursor. When you send a cursor, changed filters are ignored.	We could not confirm page or cursor controls for reading bookings in batches. GetReservation lists date and status filters.

Compare property management software for daily work — Host Tools vs OwnerRez vs ResNexus

List the jobs you want to handle in one place. Check booking sites, guest messages, payments and staff access first. Then compare the plan and extras needed for those jobs. A long feature list will not show whether your booking sites and work rules are covered.

Host Tools: what to consider

Check whether cleaner notices meet your needs. They do not establish built-in task checklists. When availability sync is on, block dates in Host Tools; blocks made only on a booking site can reopen. Read the Host Tools profile for its plans and requirements.

OwnerRez: what to consider

Match the core tools and paid modules to your process. Text messages and Rezzy cost extra. Staff tasks are separate from Rezzy issue detection and paid owner-accounting tools. Check payment and channel rules before moving bookings. Read the OwnerRez profile for its plans and requirements.

ResNexus: what to consider

Check the edition and extras in your quote. Messages are a separate service. Premier lists Housekeeping Pro and rental-owner statements. A separate owner portal was not confirmed. Read the ResNexus profile for its plans and requirements.

Explore all property management options, how to choose property management software, how to plan a software switch to continue your shortlist.

Common questions

What should I test before switching to one of these tools?

Check future bookings, blocked dates and rate plans before the new system takes control. Then look at rates and fees on each booking site. A link marked connected does not prove that every booking or price rule moved across.

How should I compare the full setup for Host Tools, OwnerRez and ResNexus?

List the main software and any extras on their own. Extras can include lock tools, guidebooks, paid modules and a team to answer guests. Ask which tasks your quote covers. Name the person who will do the work that remains. An inbox or task list does not do it all for you.

Where should I block owner stays when Host Tools syncs availability?

Block the dates in Host Tools when its availability sync is on. It then acts as the main calendar. A manual block made on a booking site is not treated as a booking and may reopen. Check the block on each linked site.

Do OwnerRez’s optional tools stay free after the trial?

No. OwnerRez says premium features left on after the trial become billable. Check which optional tools you have enabled before the trial ends. Keep only the ones you want to pay for; trying a tool does not make it part of the base price.

Can ResNexus show who should clean a room and when it was last cleaned?

Yes. Its housekeeping chart tracks the unit, last cleaning, assigned person, cleaning type and room status. You can also change cleaning checklists. Check that your package has the tools you need. The chart records work; it does not prove cleaning quality.

Host Tools vs OwnerRez vs ResNexus

Overview

Host Tools

OwnerRez

ResNexus

Compare property management software for daily work — Host Tools vs OwnerRez vs ResNexus

Host Tools: what to consider

OwnerRez: what to consider

ResNexus: what to consider

Common questions

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