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Host Tools vs Hostaway vs Hostex

Compare Host Tools vs Hostaway vs Hostex for daily rental work. Check bookings, guest messages and daily tasks. Choose a plan that covers the jobs you need.

Overview

Host Tools

Automate guest messages. Pro adds calendar tools, rate rules, direct booking and team access.

Best for: Guest messages and cleaner notices, with Pro for broader booking tools.

Hostaway

Manage booking calendars, guest messages, daily tasks, owner reports and direct bookings.

Best for: Manage messages, daily tasks and owner reports together.

Hostex

Combine booking calendars, guest messages, tasks and direct-booking tools across several plans.

Best for: Manage calendars, messages and tasks in one place.

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Area Only differences & unknowns

Host Tools versus Hostaway versus Hostex: features, plans and limits.
What matters to you	Host Tools 4.7 / 5Out of 217 reviews Property management	Hostaway 4.8 / 5Out of 4,553 reviews Property management	Hostex 4.7 / 5Out of 283 reviews Property management
Score	Score90 STRCompare scoring	Score96 STRCompare scoring	Score74 STRCompare scoring
At a glance / Prices for your properties
Properties	Host Tools lists prices for 1–134 properties. It is unclear whether Enterprise starts at 134 or above 134. Ask about your account’s limit.	The sales form groups accounts into 2–14, 15–49 and 50+ listings. One listing leads to a waitlist. Ask about the actual limits in your contract.	Basic supports up to 2 properties. We could not confirm a maximum for Pro or Premium.
Overview	Messaging automation and a Pro plan adding calendar, rates, direct booking and team access.	These tools manage booking site calendars, bookings and guest messages. They also handle tasks, owner reports and direct bookings. Ask for a plan quote for your full set of properties.	Hostex combines channel/calendar management, guest messaging, tasks and direct-booking tools, with Basic, Pro and Premium plans.
Plans and add-ons	Messaging Send messages to guests and cleaners, use mobile tools and translate messages. Calendar and price tools need Pro. Pro Adds calendar and rate tools, direct booking, team access and AI. Optional smart locks cost another USD 3 per lock each month. Enterprise Ask Host Tools for an Enterprise quote. Its site is unclear whether Enterprise starts at 134 properties or only above 134. Confirm which plan you can use and what it includes. Smart locks · add-on You need Pro, plus USD 3 per connected lock each month. You need supported hardware and a linked account.	Custom plan Ask for a quote for your exact property count. Check included features, add-ons, the contract term and all charges. Booking Website Pro · add-on $49/month add-on is advertised; plan and applicable transaction charges remain separate. Resolve the published booking-fee conflict in your quote.	Basic Up to 2 properties and 2 team roles, with a TTlock smart-lock connection. Task alerts by SMS cost extra. Pro Adds Vrbo, guest guidebooks, automated cleaning, Open API and owner reports. SMS task notifications are an add-on. Premium Includes Pro, plus custom connections and priority setup. The calculator lists prices, but you must contact sales to buy.
1-property price for your selection	Messaging entry plan account price · USD 30.00Monthly billing selection · You pay for enabled listings. Linked listings for the same property count once. Disabled listings are not billed. Mid-month changes can bring charges or credits. Tax treatment is not confirmed. Plan prices and conditions Messaging: USD 30 You pay for enabled listings. Linked listings for the same property count once. Disabled listings are not billed. Mid-month changes can bring charges or credits. Tax treatment is not confirmed. Pro: USD 32 You pay for listings that are turned on. Listings on different booking sites count once when linked to the same property. Listings that are turned off are not billed. Changes during a billing period may add a charge or credit. Ask how tax applies. Optional smart locks cost an extra USD 3/connected lock/month; Hardware and payment-processing costs are separate. Enterprise: Contact the provider for a quote.	Request a complete quoteNo complete plan total is published. Confirm included modules, setup, transaction charges and taxes. The one-listing sales route currently leads to a waitlist. Eligibility needs checking.	Basic plan · USD 7.30Monthly billing selection · Monthly plan total.Ask how tax applies. Payment fees, provider fees and charges for use may cost extra. Plan prices and conditions Basic: USD 7.3 Monthly plan total. Ask how tax applies. Payment fees, provider fees and charges for use may cost extra. Pro: USD 10.4 Monthly plan total. Ask how tax applies. Payment fees, provider fees and charges for use may cost extra. Premium: USD 15.7 Monthly plan total. Ask how tax applies. Payment fees, provider fees and charges for use may cost extra. To buy Premium, contact sales. The amount comes from the public calculator.
Limits and requirements	When availability sync is enabled, block dates in Host Tools: channel-only blocks can be reopened. Stripe takes full payment at booking. For split payments or deposit schedules, collect payments by hand through an outside service. Cleaner alerts and Turno projects do not confirm built-in task management or checklists.	The sales page is aimed at hosts with two or more listings. The one-listing link leads to a waitlist. This does not confirm a firm account minimum or maximum. Dynamic Pricing costs extra for each activated listing. Smart-lock fees depend on matched devices. Outside services may need their own accounts and fees. Cancel Booking.com and calendar-feed bookings on the booking site. The mobile app supports cancellations for fewer sites than the web dashboard. Owner access for a group of units does not keep each unit’s calendar and bookings separate.	Basic covers up to two properties. Its smart-lock links are limited to TTlock. Vrbo, Open API and automatic cleaning need Pro/Premium. iCal updates twice an hour. It marks booked dates but does not send full booking records.
Review sources	CapterraRating 4.8 / 5 · 182 reviews TrustpilotTrustScore 4.4 / 5 · 35 reviews GetAppRating 4.8 / 5 · 182 reviews Software AdviceRating 4.8 / 5 · 182 reviews	CapterraRating 4.8 / 5 · 1,623 reviews TrustpilotTrustScore 4.8 / 5 · 2,490 reviews G2Rating 4.8 / 5 · 440 reviews GetAppRating 4.8 / 5 · 1,623 reviews Software AdviceRating 4.8 / 5 · 1,623 reviews	CapterraRating 4.9 / 5 · 23 reviews TrustpilotTrustScore 4.7 / 5 · 258 reviews G2Rating 3.3 / 5 · 2 reviews GetAppRating 4.9 / 5 · 23 reviews Software AdviceRating 4.9 / 5 · 23 reviews
01 / Plans & requirements
Plan options Plans offered for this rental software. Optional modules are separate from plan levels.	Available Messaging, Pro and Enterprise. Ask for an Enterprise quote. Plan: Messaging / Pro / Enterprise	With conditions Ask for a custom quote. Details: Ask for a quote and check what is included. Property-count groups on the website are not plan names. Check which tools and contract terms your quote includes.	Available Basic; Pro; Premium Plan: Basic (up to 2 properties), Pro and Premium
Property limits Listing or property limits for each plan. A target customer range does not confirm a strict limit.	With conditions The price table covers up to 134 listings. Larger accounts need an Enterprise quote. Host Tools lists prices for 1–134 properties. It is unclear whether Enterprise starts at 134 or above 134. Ask about your account’s limit. Plan: Messaging / Pro / Enterprise Host Tools gives two different starting points for Enterprise: 134 listings or above 134. Ask which applies. We could not confirm a firm account limit.	With conditions The sales form is for 2 or more listings. The sales form groups accounts into 2–14, 15–49 and 50+ listings. One listing leads to a waitlist. Ask about the actual limits in your contract. Details: Ask for a quote and check what is included. One listing leads to a waitlist. We could not confirm a maximum property count.	Available Basic covers up to 2 properties. Use Pro or Premium for more. Basic supports up to 2 properties. We could not confirm a maximum for Pro or Premium. Plan: Basic (up to 2 properties), Pro and Premium We could not confirm a firm limit for Pro or Premium.
How you are charged How plan fees are worked out and billed. Check whether you pay per listing, per account or a share of booking income.	With conditions Pay for enabled listings. The same property on several booking sites counts once. Plan: Messaging / Pro Yearly prices are shown per month, but you pay for the year. Disabled listings are not billed. Changing enabled listings may adjust the bill for part of the month.	With conditions Ask for a quote for your properties. Details: Ask for a quote and check what is included. We could not confirm a full monthly or yearly account price. Ask about add-on and transaction fees too.	Available Per property per month; monthly or yearly plan Plan: Basic (up to 2 properties), Pro and Premium Yearly rates are shown per month, but you pay for the year.
Booking fees Fixed or percentage fees on bookings. Check which transactions they apply to.	With conditions Host Tools adds no fee for direct bookings. Plan: Pro Plan fees and payment processing fees still apply.	With conditions US Stripe website fees need checking. Listed rate Help lists 1.8% of the base price and fees, excluding tax. The host or guest can pay it. Conflicting fees Help says this is not added to 0.5%, but the Pro page lists both fees. Ask which terms apply. Do not add the two rates together. Details: Ask for a quote and check what is included.	Available Hostex says it charges no booking fee. Plan: Basic (up to 2 properties), Pro and Premium Booking-site commissions, payment fees and extra services still cost money.
Paid add-ons Features or services that cost extra beyond your plan.	With conditions Smart-lock tools cost USD3 per connected lock each month. Details: Pro + smart locks Buy a supported lock and connect it.	With conditions Booking Website Pro, Dynamic Pricing and Smart Locks Details: Ask for a quote and check what is included. Pro website lists $49/month. Dynamic Pricing charges per activated listing. Smart Locks charges per matched device. Check the full quote.	With conditions Extra HostGPT replies cost more. Basic and Pro also charge extra for task text alerts. Details: Basic / Pro: task text alerts; all plans: extra HostGPT replies Guest checks, guest text messages and WhatsApp have separate usage fees. Outside services charge separately.
Trial Trial length and rules. A demo is different from a free trial.	Available Fourteen-day trial without a card Plan: Messaging / Pro	A demo is offered. We could not confirm a free trial, its length or who can get one.	Available 15-day free trial; no card needed Plan: Basic (up to 2 properties), Pro and Premium
Setup fees One-time setup fees. A missing price does not mean setup is free.	Available Personalized setup and migration are free Plan: Messaging / Pro	Setup help is offered. Ask for setup and data-moving fees in your quote.	Setup help is included. We could not confirm whether all setup services are free.
02 / Channels & sync
Airbnb connection How to connect Airbnb, and which accounts and listings qualify.	With conditions Direct Airbnb connection Plan: Messaging / Pro You need Pro to manage calendars and rates. Messaging handles guest messages.	With conditions Connect to Airbnb. Details: Ask for a quote and check what is included. Setup and the details you can share may differ by booking site. Check your custom plan terms.	Available Connect directly to Airbnb. Plan: Basic (up to 2 properties), Pro and Premium
Vrbo connection How to connect Vrbo, and which accounts and listings qualify.	With conditions Direct Vrbo connection Plan: Messaging / Pro You need Pro to manage calendars and rates. Messaging handles guest messages.	With conditions Connect to Vrbo. Details: Ask for a quote and check what is included. Setup and the details you can share may differ by booking site. Check your custom plan terms.	Available Connect directly to Vrbo. Plan: Pro and Premium
Booking.com connection How to connect Booking.com and which accounts and listings qualify.	With conditions Direct Booking.com connection Plan: Messaging / Pro You need Pro to manage calendars and rates. Messaging handles guest messages.	With conditions Connect to Booking.com. Details: Ask for a quote and check what is included. Setup and the details you can share may differ by booking site. Check your custom plan terms.	Available Connect directly to Booking.com. Plan: Basic (up to 2 properties), Pro and Premium
iCal import Import calendars from other tools. Check which details arrive and how updates work.	With conditions Import bookings from an outside calendar. Plan: Pro Calendar sharing does not include all messages or payment details.	With conditions Import bookings from outside calendars. Details: Ask for a quote and check what is included. Only future events are imported. Blocked dates may appear as bookings. Details depend on the outside calendar. Prices do not sync.	With conditions Import booked dates from an outside calendar. Plan: Basic (up to 2 properties), Pro and Premium Checks twice an hour. This does not import guest details or full booking records.
iCal export Export calendar feeds to other tools. A calendar feed is different from an export of full booking records.	With conditions Share your calendar through an iCal link. Details: Check which plan includes this. This shares calendar data, not all the details of a full booking-site connection.	With conditions Share a listing’s calendar link. Details: Ask for a quote and check what is included. Shares future bookings. Money and contact details depend on the user’s permissions. A Hostaway feed cannot link two Hostaway listings.	With conditions Share your Hostex calendar link with another booking site. Plan: Basic (up to 2 properties), Pro and Premium This shares calendar dates, not full booking records.
Rate sync Send rates to linked booking sites. Check which sites are supported and any limits.	With conditions Send calendar prices to linked booking sites. Plan: Pro Automatic price updates run every 6 hours. Manual Sync Prices can take up to 5 minutes. Price rules use the currency set on the booking site.	With conditions Share prices with supported booking sites. Details: Ask for a quote and check what is included. The booking site and your contract decide which prices and listing details sync. iCal does not sync prices.	With conditions Send prices and minimum stays to linked booking sites. Plan: Basic (up to 2 properties), Pro and Premium Vrbo needs Pro or Premium. An accepted update request does not prove the booking site has applied it.
Availability sync Send open and blocked dates to booking sites. Check how it works and any limits.	Available Direct bookings update open and blocked dates on linked sites. Plan: Pro	With conditions Share open and blocked dates in both directions. Details: Ask for a quote and check what is included. Set up both directions. Update speed depends on whether the connection uses API, XML or iCal.	With conditions Send open and blocked dates to linked booking sites. Plan: Basic (up to 2 properties), Pro and Premium Set up the direct booking-site connection. Calendar-only iCal links refresh twice an hour.
Reservation sync Import bookings and changes from booking sites, or keep them in sync. Check which sites are supported.	With conditions Bring bookings from linked sites into one calendar. Plan: Pro Connect each booking site and import its bookings.	With conditions Import bookings and update open dates. Details: Ask for a quote and check what is included. Link each listing correctly and set up both directions. The details imported depend on the connection.	With conditions Import bookings, changes and cancellations from linked sites. Plan: Basic (up to 2 properties), Pro and Premium Past-booking imports vary by site. iCal links show booked dates only.
Channel message sync Send and receive guest messages through booking-site connections. Check which sites are supported.	Available Airbnb, Vrbo, Booking.com and Houfy messaging Plan: Messaging / Pro	With conditions Sync guest messages from supported booking sites. Details: Ask for a quote and check what is included. Supported messages depend on the site and connection contract.	With conditions One inbox for Airbnb, Booking.com, Vrbo and direct bookings Plan: Basic (up to 2 properties), Pro and Premium Vrbo needs Pro or Premium. Some booking sites require you to start the chat.
Sync limitations Known delays, fields that do not sync and limits on connections. These details alone do not show how reliable the service is.	With conditions Airbnb setup mode does not send price or date updates. Plan: Messaging / Pro Disconnect your old property-management software. Reconnect Airbnb without setup mode before turning on updates.	With conditions Updates and supported details depend on the connection. Details: Ask for a quote and check what is included. iCal updates at intervals and only covers open dates. Built-in API links can do more. Sending listing content may need its own booking site contract.	With conditions Outside calendars refresh twice an hour and do not include booking details. Plan: Basic (up to 2 properties), Pro and Premium An accepted update request does not prove the booking site has applied it.
03 / Reservations & calendars
Multi calendar A calendar view showing multiple listings and bookings together.	Available See bookings from different sites in one calendar. Plan: Pro	With conditions See bookings, prices and tasks in one calendar. Details: Ask for a quote and check what is included. Filter properties and change bookings or date rules. Supported fields vary by booking site.	Available See listings in one calendar. Link related properties and rooms. Plan: Basic (up to 2 properties), Pro and Premium
Manual bookings Enter bookings by hand as well as importing them from booking sites.	Available Create a reservation by selecting calendar dates Plan: Pro	With conditions Create bookings from the calendar. Details: Ask for a quote and check what is included. Check how payments and booking-site updates work. Not all sites support the same actions.	Available Add manual bookings to the calendar. Plan: Basic (up to 2 properties), Pro and Premium
Booking changes Edit booking fields and check whether changes reach linked booking sites.	With conditions Change check-in and check-out times on the website or phone app. Plan: Pro Door-code times and timed message fields use your new times. We could not confirm other booking changes in the website or app.	With conditions Change bookings in the calendar. Details: Ask for a quote and check what is included. The booking site and booking status may limit changes. Check the saved booking and dates on linked sites.	Available Move existing bookings between properties Plan: Basic (up to 2 properties), Pro and Premium
Booking cancellation Cancel bookings, with each booking site’s rules and refund limits.	With conditions Cancel Airbnb, manual and direct bookings from the calendar. Plan: Pro Cancel bookings from other sites on those sites. Airbnb rules, penalties and decisions about blocking dates still apply. Cancellation does not mean a refund. You cannot cancel after checkout.	With conditions Cancel supported bookings in Hostaway. Website Cancel Direct, Booking Engine, Airbnb and Vrbo bookings. You need permission to cancel. Phone app Supports Direct, Booking Engine and Vrbo bookings. Other steps Cancel Booking.com and iCal bookings at the source. Older Vrbo bookings from before the connection may need to be canceled on Vrbo. Set a message rule to tell guests when you cancel. Details: Ask for a quote and check what is included.	With conditions Import cancellations from booking sites, or cancel direct bookings. Plan: Basic (up to 2 properties), Pro and Premium Canceling a direct booking does not send an automatic refund.
Calendar blocking Block dates without making a paid guest booking.	With conditions Block one day or a range of dates. Plan: Pro When date updates are on, block dates in Host Tools. It can reopen dates blocked only on a booking site.	With conditions Block or change many dates at once. Details: Ask for a quote and check what is included. Rules for selected dates override defaults. Sharing changes with booking sites depends on the connection.	Available Open or block dates in the shared calendar. Plan: Basic (up to 2 properties), Pro and Premium
Booking import Move or import existing bookings. Check which sources and file formats are supported.	With conditions Free help importing past bookings from a CSV file. Plan: Messaging / Pro This uses the migration service. We could not confirm a self-service import tool.	With conditions Import bookings from a CSV file. Details: Ask for a quote and check what is included. Support must turn this on, and you need admin access. Import up to 500 bookings at a time. They become direct bookings. Duplicate booking-site records can cause double bookings. Other automatic tasks may still run.	With conditions Import bookings from linked sites. Past-booking limits vary. Plan: Basic (up to 2 properties), Pro and Premium Airbnb: up to 3 months, with a limit of 5,000 entries. Booking.com: future check-ins only. Several other sites do not import past bookings. Recreate manual bookings and blocked dates before connecting a booking site.
Guest records Save and view guest or contact history. This does not confirm a full customer-management system.	With conditions Save the guest’s name, email and phone number with a booking. Plan: Pro We could not confirm a separate guest profile outside booking records.	With conditions Guest Book and online check-in guest data Details: Ask for a quote and check what is included. The main guest is recorded when the booking is made. Other adult guests appear after the form is sent in. Native ID collection does not prove documents are genuine.	Available View guest records and booking details. Filter by booking site. Details: Check which plan includes this.
Booking export Export booking records. Check which file formats are supported.	With conditions Download bookings as a CSV file and choose the columns. Details: Check which plan includes this. Each export covers one year. Canceled bookings are included unless you change the filter.	With conditions Download bookings as a CSV file. Details: Ask for a quote and check what is included. Choose visible or all reservation fields. Guest-data export relies on the Online Check-In Form being enabled. This is not a full-system backup.	You can export statistics and transactions. We could not confirm a full booking-record export or its file format.
04 / Rates & booking rules
Seasonal rates Set prices for dates or seasons in your rental software.	Available Set price rules for seasons or selected dates. Plan: Pro	With conditions Change prices for a range of dates. Details: Ask for a quote and check what is included. Only open dates change. Booked dates are skipped.	Available Set prices for several dates, properties and booking sites at once. Plan: Basic (up to 2 properties), Pro and Premium
Minimum stays Set minimum stays. Check limits for each date and booking site.	With conditions Set the fewest nights guests can book. Plan: Pro Set Minimum Nights replaces existing minimum-stay rules on Airbnb and Vrbo.	With conditions Set minimum and maximum stays by date. Details: Ask for a quote and check what is included. Default listing settings apply to future dates as they open. For dates already open to bookings, update the calendar. Rules for specific dates take priority.	Available Set minimum stays and how far ahead guests can book. Plan: Basic (up to 2 properties), Pro and Premium
Gap night rules Adjust rules for unbooked nights between stays.	Available Adjust prices for gaps between bookings. Plan: Pro	With conditions Allow shorter stays to fill gaps between bookings. Details: Ask for a quote and check what is included. Set the smallest gap and how far ahead to look. Manual changes turn the rule off for those dates. A multi-unit group needs a gap in every unit.	Available Adjust minimum-stay rules for gaps between bookings Details: Check which plan includes this.
Length of stay discounts Give discounts based on how long guests stay.	With conditions Offer weekly discounts for 7+ nights and monthly discounts for 28+ nights. Plan: Pro Works with Airbnb, Vrbo, Booking.com, Houfy and direct bookings. Discounts range from 0–99% before fees and taxes. A monthly discount replaces the weekly one; they do not add together.	With conditions Weekly and monthly discounts Details: Ask for a quote and check what is included. Support differs by booking site. Custom day counts for monthly discounts apply to Hostaway direct, website and Google Vacation Rentals bookings.	With conditions Set Airbnb discounts for weekly, monthly or other stay lengths. Details: Check which plan includes this. Connect your Airbnb listing. The discounted nightly price must be at least USD10.
Last minute discounts Give discounts based on how soon guests arrive.	Available Lower prices as the arrival date gets closer. Plan: Pro	With conditions Add a last-minute discount by hand after booking. Details: Ask for a quote and check what is included. You add the listed custom discounts by hand after booking. Use them for Hostaway direct and website bookings. They do not apply on their own before booking on every travel site.	With conditions Set Airbnb last-minute discounts. Hostex also has same-day price rules. Details: Check which plan includes this. Airbnb last-minute discounts cover arrivals in 0–28 days.
Dynamic pricing Built-in tools that set prices and connections to outside pricing tools are separate features.	Not supported Built-in price rules do not follow market demand. Plan: Pro Connect an outside pricing service to adjust prices based on the market.	With conditions Built-in tools adjust nightly prices each day. Details: Ask for a quote and check what is included. Pay for each listing you turn on. Manual calendar prices stay in place. Limited market data can produce the same price across dates. Higher rental income is not independently confirmed.	With conditions Use PriceLabs to adjust prices based on market demand. Plan: Basic (up to 2 properties), Pro and Premium You need a separate PriceLabs account. Hostex’s own price rules do not confirm market-based pricing.
Pricing connections Connections to nightly-pricing tools and what they require.	With conditions Use PriceLabs prices and minimum stays. Details: Pro + PriceLabs You need a paid PriceLabs account and a Host Tools API access token. Host Tools rules and date overrides can change those prices. If PriceLabs gives no minimum stay, Host Tools uses 1 night.	With conditions PriceLabs rate connection Details: Ask for a quote and check what is included. Use a separate PriceLabs account. Connect it with the access details from Hostaway’s marketplace. Prices are sent every 24 hours. PriceLabs does not open or block dates. Check its plan and fees.	With conditions Use PriceLabs prices and minimum stays. Plan: Basic (up to 2 properties), Pro and Premium PriceLabs fees and access rules apply.
05 / Guest messaging & AI
Unified inbox See guest message threads from supported booking sites in one view.	Available Keep guest and cleaner messages with each booking. Plan: Messaging / Pro	With conditions Read booking-site, email, text and WhatsApp messages together. Details: Ask for a quote and check what is included. Setup and tools vary by channel. Ask which messages your account supports and what they cost.	Available Read booking-site and direct-booking messages in one inbox. Plan: Basic (up to 2 properties), Pro and Premium
Scheduled messages Schedule messages before or after booking dates and times.	Available Send messages around guest stays and cleaning tasks. Plan: Messaging / Pro	With conditions Schedule messages around booking events. Details: Ask for a quote and check what is included. Timing can be offset by up to 60 days. Booking.com messages stop seven days after check-out or cancellation. Booking-site email aliases may expire.	With conditions Schedule messages around check-in and check-out. Plan: Basic (up to 2 properties), Pro and Premium Messages use the property’s time zone. Booking-site message rules still apply.
Event triggers Send messages when listed booking events happen.	Available Tell cleaners when bookings are added, changed or canceled. Plan: Messaging / Pro	With conditions Send messages for booking, stay, payment or door-code events. Details: Ask for a quote and check what is included. Payment Success works for charges managed through Hostaway. For payments taken by booking sites, use payment-status rules.	Available Messages triggered by bookings, changes and cancellations Plan: Basic (up to 2 properties), Pro and Premium
Conditional messages Rules that send or skip messages based on booking details.	With conditions Offer extra nights when dates next to a booking are free. Plan: Messaging / Pro This rule works only with check-in and check-out message events.	With conditions Use booking details, open dates or payment rules to choose messages. Details: Ask for a quote and check what is included. Rules usually must match when an event starts a task. Reservation and Always settings can check again. Extra rules cannot be changed once created.	Available Set rules that send messages based on booking details. Details: Check which plan includes this. We could not confirm the full list of rule options or which plan includes them.
Message templates Reuse message templates and fill them with supported guest or booking details.	Available Use suggested messages, edit them or write your own. Plan: Messaging / Pro	With conditions Reuse messages with guest and stay details. Details: Ask for a quote and check what is included. Write your saved messages and set their format for each channel.	Available Save answers and message templates that fill in booking details. Plan: Basic (up to 2 properties), Pro and Premium
AI suggested replies AI writes a draft. A person checks or sends it.	With conditions AI writes drafts for you to check and edit. Plan: Pro It uses listing details and past chats.	With conditions AI drafts replies using property and booking details. Details: Ask for a quote and check what is included. Turn on AI Replies and add the facts it should use. Missing facts may stop it from writing a draft. Ask what it costs for your account.	With conditions HostGPT writes drafts for you to review. Plan: Basic (up to 2 properties), Pro and Premium Includes 10 replies per property each month, with at least 50 per account. The paid add-on allows 100 per property each month. The trial includes 50 replies in total. When you reach the limit, HostGPT stops until your next billing period or an upgrade.
AI automatic replies AI sends guest replies without a person approving each one. Check the limits.	With conditions AI can send replies when it is confident enough. Plan: Pro The default confidence threshold is 80%. There is also a setting for positive guest messages. Replies below the threshold or with unconfirmed exact details wait for you to review.	With conditions AI can send replies that match your rules. Details: Ask for a quote and check what is included. Choose Auto-reply for each rule you want. It sends without waiting for approval. Set up and test the saved knowledge first.	With conditions HostGPT can send replies for you. Plan: Basic (up to 2 properties), Pro and Premium Includes 10 replies per property each month, with at least 50 per account. The paid add-on allows 100 per property each month. The trial includes 50 replies in total. When you reach the limit, HostGPT stops until your next billing period or an upgrade.
Approval before AI sends Controls for a person to check an AI reply before it is sent.	With conditions Choose draft-only mode to review replies before sending. Plan: Pro Auto-send is a different mode. You do not have to approve every reply in that mode.	With conditions Review drafts or let AI send replies. Draft replies Review, edit or replace the draft before sending. Automatic replies Auto-reply sends without waiting for your approval. Details: Ask for a quote and check what is included.	With conditions Choose draft-only mode to review replies before sending. Plan: Basic (up to 2 properties), Pro and Premium Includes 10 replies per property each month, with at least 50 per account. The paid add-on allows 100 per property each month. The trial includes 50 replies in total. When you reach the limit, HostGPT stops until your next billing period or an upgrade.
Translations Check automatic message translation. Templates written in several languages are a different feature.	With conditions Translate a guest’s message with one tap. Plan: Messaging / Pro We could not confirm automatic translation of messages you send.	With conditions Translate incoming messages with one click. Details: Ask for a quote and check what is included. Hostaway lists inbox translation across channels. We could not confirm all supported languages or usage limits.	Available Automatic guest message translation Plan: Pro and Premium
SMS messages Text guests by SMS. Check supported countries, phone numbers and fees.	With conditions Send automatic text messages to cleaners or managers. Plan: Messaging / Pro We could not confirm guest text messages or exact text-message fees.	With conditions Send and receive texts in the inbox. Details: Ask for a quote and check what is included. Ask about activation, supported countries and message fees.	With conditions Text guests to collect booking charges. Details: Check which plan includes this. The price per text depends on the destination country. We could not confirm a general two-way guest text inbox.
Email messages Email guests. Check sender and booking-site limits.	With conditions Email guests with manual bookings and read replies in the inbox. Plan: Messaging / Pro Enter the booking and the guest’s email address.	With conditions Email in the inbox and automations Details: Ask for a quote and check what is included. Booking-site email aliases may stop working after a set time. This can limit later contact with guests.	Available Forward messages to guests by email Plan: Basic (up to 2 properties), Pro and Premium
06 / Direct bookings & payments
Website builder Vendor-provided tools to create and host a direct-booking website.	Available Build a branded website for one listing, a group or all your listings. Plan: Pro	With conditions Build a booking website. Pro is an extra option. Details: Ask for a quote and check what is included. The basic website is included. Pro lists $49 per month. Direct-booking fee descriptions conflict, so ask which fees apply.	Available Build a booking website with templates, taxes, rate plans and search settings. Plan: Basic (up to 2 properties), Pro and Premium
Booking widget Add a booking engine to a website hosted elsewhere.	With conditions Link your website to a booking checkout page. Plan: Pro Works for one listing, not groups. The checkout opens on a linked page. It is not a form placed inside your own page.	With conditions Add a booking calendar to your website. Details: Ask for a quote and check what is included. You need a published Hostaway booking website. Each page allows one calendar widget. You cannot embed the booking website itself in an iframe.	Available Put a booking form or calendar on your existing website. Plan: Pro and Premium
Custom domain Use your own domain for the provider’s direct-booking website.	With conditions Use your own web address for direct bookings. Plan: Pro You must own and set up the web address.	With conditions Use your own web address. Details: Ask for a quote and check what is included. Change DNS records with your web-address provider. The address costs extra. Setup for the standard website can take up to 48 hours.	Available Use your own web address for your booking site. Plan: Pro and Premium
Payment processors Payment services, with country and plan requirements.	With conditions Take direct-booking payments through Stripe, or collect them yourself. Plan: Pro You need a Stripe account to use Stripe. Its fees are separate. Without Stripe, approve booking requests yourself and collect payment outside Host Tools.	With conditions Connect Stripe, Braintree or Authorize.net. Details: Ask for a quote and check what is included. Each service needs its own account and charges fees. Deposit holds and renewal options differ.	With conditions Take direct-booking payments with Stripe or PayPal. Plan: Basic (up to 2 properties), Pro and Premium You need a payment-provider account and must pay its fees. You can also accept booking requests manually.
Payment schedules Schedule booking payments or installments. Check which booking types are supported.	With conditions Stripe takes full payment when the guest books. Plan: Pro To split payments or take a deposit first, collect payment manually outside Host Tools. Each direct-booking site has one payment setup.	With conditions Split payments into stages and charge the balance later. Details: Ask for a quote and check what is included. Exclude sites that collect the guest’s payment themselves. The balance adjusts after price changes or charges you make by hand.	With conditions Set one-time, weekly, monthly or custom repeating booking charges. Details: Check which plan includes this. Each recurring charge has a due date. Collection uses payment links or recorded payments. Automatic card charging is not confirmed.
Security deposits Collect or hold refundable deposits. Damage insurance and protection are separate features.	We could not confirm a built-in tool to hold and release refundable deposits.	With conditions Set up card deposit holds automatically or by hand. Payment services Stripe holds last 7 days; Authorize.net holds last 30 days. Braintree is not supported. Renewals Only Stripe renews holds automatically. This is off for stays of 7 days or less. Renewal can happen no later than 2 days after check-out. Reports The listed money reports and guest receipts leave out holds that were charged. Details: Ask for a quote and check what is included.	With conditions Hold a deposit through Stripe. Release it yourself or automatically. Plan: Basic (up to 2 properties), Pro and Premium Set up Stripe for deposits. Its payment hold lasts 7 days. The refund time setting applies to all deposits. For long stays, check Stripe’s rules or collect a deposit offline. Turn on Use for deposit for the connected Stripe account. Adding the account alone is not enough.
Refunds Issue refunds through supported payment steps. Check whether fees are refunded too.	We could not confirm refunds in Host Tools. Canceling a booking does not prove a refund is sent. API changes do not refund Stripe payments.	With conditions Partial or full Stripe refunds per charge Details: Ask for a quote and check what is included. This applies when you manage payment, not when Airbnb collects it. You cannot make Braintree/Authorize.net refunds in this dashboard. Refunds do not update Total Paid.	With conditions Refund some or all of an online direct-booking payment. Details: Check which plan includes this. Only for upcoming or current stays paid online. You cannot refund more than you collected. Canceling a booking does not send a refund automatically.
Rental agreements Create, send or sign guest agreements. Check whether electronic signatures are supported.	With conditions Require guests to sign a PDF before booking directly. Plan: Pro Upload your contract PDF and set this up for each direct-booking site. This does not guarantee the contract can be legally enforced.	With conditions Let guests sign rental agreements online. Details: Ask for a quote and check what is included. Set up the agreement and guest steps. Whether it is legally binding is not confirmed.	We could not confirm built-in tools to create, sign or collect rental agreements.
Guest verification Checks of guest identity or bookings. These do not guarantee you meet legal rules.	With conditions Require a government photo-ID check before a direct booking. Plan: Pro The setting covers all bookings on that site. Manual bookings can bypass it.	With conditions Connect Autohost to screen guests and check IDs. Details: Ask for a quote and check what is included. You need a separate Autohost account, API link and message rules. A manager must review flagged cases. ID on a check-in form does not prove the ID is real.	With conditions Collect guest IDs through the portal or connect an outside screening service. Details: Check which plan includes this. Outside screening services may charge extra. Collecting an ID does not prove a guest’s identity has been checked.
Direct booking fees Fees for direct bookings. Check payment-processing fees and paid protection too.	With conditions Host Tools adds no fee for direct bookings. Plan: Pro Plan fees and payment processing fees still apply.	With conditions US Stripe website fees need checking. Listed rate Help lists 1.8% of the base price and fees, excluding tax. The host or guest can pay it. Conflicting fees Help says this is not added to 0.5%, but the Pro page lists both fees. Ask which terms apply. Do not add the two rates together. Details: Ask for a quote and check what is included.	With conditions Hostex says it charges no commission on direct bookings. Plan: Basic (up to 2 properties), Pro and Premium Payment-provider and other outside-service fees still apply.
07 / Cleaning & operations
Automatic tasks Creates tasks automatically from bookings or events linked to a booking.	With conditions Imported bookings create cleaning jobs in Turno. Details: Check which Host Tools plan includes this. You need a connected Turno account. Turno fees may apply. Use one account on each platform. Link every new property yourself. Set arrival and departure times in Turno; they are not imported.	With conditions Create tasks yourself or from booking events. Details: Ask for a quote and check what is included. Apply an auto-task to one channel or all channels. Use Create tasks to apply it to existing bookings. Changing task times by hand stops later booking-time updates.	Available Create cleaning and repair tasks when booking events happen. Plan: Pro and Premium
Cleaner access Give cleaners access to tasks or calendars without extra management tools they do not need.	With conditions Invite cleaners to see basic booking details. Plan: Pro Choose their listing groups. Cleaners cannot see prices, open dates or the inbox.	With conditions Choose what cleaners can see. Details: Ask for a quote and check what is included. Set their listing and tool permissions. Admins can see all listings and tools.	Available Invite cleaners to use the app for their assigned tasks. Plan: Basic (up to 2 properties), Pro and Premium
Task checklists Reuse task lists and mark jobs done.	We could not confirm built-in task checklists. Cleaner access and a Turno link do not confirm them.	With conditions Save and reuse task checklists. Details: Ask for a quote and check what is included. Check off each item. You cannot change the order while making the list or after saving it.	Available Give cleaners a checklist to mark as done. Plan: Basic (up to 2 properties), Pro and Premium
Photo requirements Ask for or require photos of finished work.	We could not confirm required cleaning photos. ID photo uploads are a different feature.	Tasks can include images. We do not know if photos can be requested or required before a task is marked done.	With conditions Cleaners can send photos or written updates when finishing tasks. Plan: Basic (up to 2 properties), Pro and Premium We could not confirm a setting that requires a photo before a task can be finished.
Task notifications Send notices when tasks are assigned, changed or completed.	With conditions Email or text cleaners about bookings, changes and cancellations. Plan: Messaging / Pro These are message alerts, not a way to track task completion.	With conditions Task reminders, assignee updates and late-task alerts Details: Ask for a quote and check what is included. Reminders run at 8 am on the task day, in the listing’s time zone. Same-day bookings have a separate rule. Chosen supervisors get alerts when tasks start or end more than 30 minutes late.	With conditions Send alerts by app or email. Text alerts depend on the plan. Plan: Basic (up to 2 properties), Pro and Premium Basic and Pro charge extra for task texts. Premium includes them. Guest texts have separate prices.
Maintenance tasks Record maintenance jobs or assign them to someone. General reminders are a separate feature.	We could not confirm a tool to create, assign and track repair jobs.	With conditions Recurring maintenance tasks Details: Ask for a quote and check what is included. Contact support to activate recurring tasks. Tasks are created up to one month ahead. Tasks edited by hand may stop receiving later changes.	Available Create, assign and track repair tasks. Details: Check which plan includes this. All plans include task management. Automatic cleaning is on Pro and Premium. Check which plan covers automatic repair tasks.
Cleaning connections Connections to outside cleaning services, with their setup requirements.	With conditions Connect listings to Turno for cleaning schedules. Details: Check which plan includes this. You need a Turno account and connection token. Turno fees may apply.	With conditions Connect Turno to schedule cleaners. Details: Ask for a quote and check what is included. You need a separate Turno account and must link properties. Its fees and terms apply. Cleaning jobs appear in Turno, not Hostaway.	With conditions Connect to Turno and choose which properties to share. Details: Check which plan includes this. You need a Turno account. Check which Hostex plan includes the connection.
08 / Check-in & smart access
Checkin instructions Send check-in details to guests at supported stages of a booking.	With conditions Send arrival details in automatic messages. Plan: Messaging / Pro Write and set up your messages first.	With conditions Show arrival details after guests meet your conditions. Details: Ask for a quote and check what is included. Showing the door code, Wi-Fi details or address can depend on conditions. These can include payment, an agreement, preauthorization, a completed form or time. If no conditions are set, the details stay visible.	With conditions Send check-in guides and door codes for each booking. Plan: Pro and Premium Some booking sites require you to start the chat. Booking.com may block guide links. If you require a deposit, guests must pay it to see the address, door code and other check-in details.
Guest portal A booking page or portal for guests. Check what guests can do there.	We could not confirm a guest portal for use after booking. Checkout and ID checks are separate tools.	With conditions Reservation portal with stay details and payments Details: Ask for a quote and check what is included. It can show instructions, balances, extras and receipts. After checkout, you cannot add or update a card. Payment links are a separate option.	With conditions Guests use a phone web page for arrival details, ID checks and deposits. Plan: Pro and Premium If a security deposit is set, guests must pay before seeing the address or door code. Other check-in details are also hidden until payment.
Lock connections Supported smart-lock platforms connect directly or through another service.	With conditions Connect supported Yale, August, Schlage and other locks through Seam. Details: Pro + smart locks Each connected lock costs USD3 a month. Check your exact lock model.	With conditions Connect supported smart locks Details: Ask for a quote and check what is included. You need compatible devices, the provider’s permission and accepted payment terms. Do not use Smart Locks and RemoteLock for the same lock at the same time.	With conditions Basic connects to TTlock. Pro and Premium support more lock brands. Plan: Basic (up to 2 properties), Pro and Premium You need a supported lock and account. Check your exact model.
Automatic lock codes Creates lock codes automatically for each booking. Check the required hardware and services.	With conditions Make a new door code for each guest. Details: Pro + smart locks Link a supported lock to the listing. Each lock costs USD3 a month.	With conditions Create door codes for bookings automatically. Details: Ask for a quote and check what is included. Device limits apply. A booking with several units needs codes added by hand. Save and sync does not create deleted booking codes again on its own.	With conditions Make a unique booking code 3 days before check-in. Plan: Basic (up to 2 properties), Pro and Premium Basic supports TTlock. Pro and Premium support other compatible connections.
Code scheduling Set codes to work only during the stated check-in and checkout times.	With conditions Choose when door codes start and stop working around a stay. Details: Pro + smart locks You need a connected lock. Features vary by model.	With conditions Make door codes work around check-in and check-out. Details: Ask for a quote and check what is included. Early setup and activation depend on the lock. Booking changes update access times. Canceling a booking ends access.	With conditions Door codes work from check-in until check-out. Plan: Basic (up to 2 properties), Pro and Premium Connect a supported lock. Basic supports TTlock only.
Code delivery Send booking access codes to guests through supported channels.	With conditions Send codes in messages or through supported Airbnb Seamless Entry. Details: Pro + smart locks Airbnb delivery needs a direct connection and a supported 4-digit PIN. Co-hosts cannot use it. Reconnect Airbnb if you first connected before June 9, 2026.	With conditions Add door codes to automatic guest messages. Details: Ask for a quote and check what is included. A default listing code is used only when a reservation has no door code. Lock-side edits do not sync back to Hostaway.	With conditions Send codes in automatic messages or check-in guides. Plan: Basic (up to 2 properties), Pro and Premium You need a connected, supported lock. Basic includes automatic messages. Check-in guides need Pro or Premium.
Access extra costs Smart-access software or connections may cost extra. Hardware is a separate cost.	With conditions USD3 per connected lock each month. Details: Pro + smart locks Buy the lock separately.	With conditions Pay for each linked smart device. Details: Ask for a quote and check what is included. Monthly prices depend on the number of devices. We could not confirm the currency, so ask for a quote. Nuki also needs a device plan and keypad.	With conditions Hostex says it adds no fee for smart-device connections. Plan: Basic (up to 2 properties), Pro and Premium Buy the hardware and pay any lock-account or outside-service fees. Basic supports TTlock only.
09 / Reports & accounting
Booking reports Reports about bookings. Check which measures they include.	With conditions See booking counts, booking sites and booking status. Details: Check which plan includes this. Filter by property and date. Your permissions control which properties and money details you can see.	With conditions Filter booking reports and download CSV files. Details: Ask for a quote and check what is included. Choose visible or all reservation fields. Guest-data export relies on the Online Check-In Form being enabled. This is not a full-system backup.	Available See booking income and costs by property or booking site. Plan: Basic (up to 2 properties), Pro and Premium
Occupancy reports See how often your rentals are booked. Filter by date or property.	With conditions See how often your properties are booked. Details: Check which plan includes this. Filter by property and date. Your permissions control which properties and money details you can see.	With conditions See booked nights, check-ins and how often properties are booked. Details: Ask for a quote and check what is included. Reports by date can include blocked dates. Multi-unit bookings count dates for each booking, not dates multiplied by the number of units.	Available See booked nights, average nightly prices and income per available night. Plan: Basic (up to 2 properties), Pro and Premium Filter by property, booking site and date range.
Revenue reports Revenue reports and the measures they include. These are separate from financial accounting.	With conditions See income and average nightly prices by listing or booking site. Details: Check which plan includes this. Filter by property and date. Your permissions control which properties and money details you can see.	With conditions See income figures in occupancy reports. Details: Ask for a quote and check what is included. The figures depend on your chosen formula. They are not always net profit.	With conditions See income and costs, with monthly reports on Pro and Premium. Plan: Pro and Premium Monthly reports exclude the current month. Stays across months are split by night. Regenerate reports yourself after changes.
Owner statements Statements for property owners. Check which income and expenses they include.	We could not confirm owner statements. Owner access to booking finances is a different feature.	With conditions Create owner statements with income, costs and payouts. Details: Ask for a quote and check what is included. Totals depend on your formulas. Statements do not replace accounting invoices.	Available Make monthly PDF owner reports with your fee and category settings. Plan: Pro and Premium
Expense tracking Record property or booking expenses in the software.	We could not confirm a tool to enter and track expenses.	With conditions Expenses, extras and recurring entries Details: Ask for a quote and check what is included. Enter costs as negative amounts and extras as positive amounts. Refresh owner statements after changes. Changing a finished task does not change its saved cost.	Available Record income and costs and link them to bookings. Plan: Basic (up to 2 properties), Pro and Premium
Accounting connections Which accounting tools connect and what they can share.	We could not confirm a supported connection to an accounting service.	With conditions Connect QuickBooks Online. Details: Ask for a quote and check what is included. You need a separate QuickBooks plan. Ask about connection fees and which accounting tasks are supported.	With conditions Send bookings and transactions to Clearing. Plan: Basic (up to 2 properties), Pro and Premium You need a separate Clearing account. Its fees may apply.
Report exports Download reports in the listed file types.	With conditions Download booking reports as CSV files. Details: Check which plan includes this. Each export covers one year. Choose columns, dates, listings and booking status. We could not confirm downloads of dashboard charts or PDF reports.	With conditions Download occupancy and cost reports as CSV files. Details: Ask for a quote and check what is included. We do not know if every report can be saved as a PDF.	With conditions Download statistics as spreadsheets and transactions or monthly reports as CSV files. Plan: Basic (up to 2 properties), Pro and Premium Monthly reports need Pro or Premium. File formats vary by report.
10 / Team & owner access
Team users Extra staff accounts, with any user or plan limits.	Available Invite Assistant, Virtual Assistant, Owner and Cleaner users Plan: Pro	With conditions Add users and user groups. Details: Ask for a quote and check what is included. The main account owner controls account-wide alert settings. Admins can manage their own alerts.	With conditions Create team accounts and assign roles. Plan: Basic (up to 2 properties), Pro and Premium Basic allows up to 2 team roles. We could not confirm a limit for Pro or Premium.
User permissions Choose what each person can see and do.	With conditions Roles control what each user can view or change. Plan: Pro Permissions vary by role. We could not confirm custom controls for every field.	With conditions Choose which tools, contacts and money details each user can see. Details: Ask for a quote and check what is included. Admins can see all listings. Anyone who can view the inbox can also send messages. Remove inbox access to stop sending.	With conditions Choose who can use pricing, calendars and messages. Plan: Basic (up to 2 properties), Pro and Premium Basic limited to 2 team roles.
Choose which properties each person can access Choose which properties a person can access.	Available Give users access to selected listing groups. A group can have one listing. Plan: Pro	With conditions Choose which listings each user can see. Details: Ask for a quote and check what is included. Admins can see all listings. Owners of one unit in a multi-unit group can see the group’s calendars and bookings.	With conditions Choose which properties and rooms each team member can access. Plan: Basic (up to 2 properties), Pro and Premium Basic limited to 2 team roles.
Owner portal Let owners view property, booking or financial details.	With conditions Owners can see booking finances and block dates for their own stays. Plan: Pro Owners use a role in the account, not a separate branded portal. Owners cannot use the inbox or add manual bookings.	With conditions Owner access to selected property information Details: Ask for a quote and check what is included. An owner assigned to a child unit can see the whole multi-unit group. Use standalone or cross-linked listings if you need separate access.	Available Give owners accounts that show only their own listings. Details: Check which plan includes this. Owner reports and owner logins may have different plan rules. Check which plan includes logins.
Mobile app A mobile app. A website that fits a phone screen does not confirm an app.	Available iPhone and Android apps with alerts. Plan: Messaging / Pro	With conditions See tasks and update their status on your phone. Details: Ask for a quote and check what is included. We do not know if all desktop tools work in the app.	Available Use the iPhone or Android app for calendars, bookings, messages and tasks. Plan: Basic (up to 2 properties), Pro and Premium
11 / Integrations & data access
Public API An API for outside developers. API connections to booking sites alone do not confirm developer access.	With conditions Connect your own software through the API. Details: Check which plan includes API access. Sign in through a Host Tools account. Partner API keys need separate approval.	With conditions Turn on API access in the dashboard. Details: Ask for a quote and check what is included. You need an account ID/API key and a partner choice. The generic Hostaway Public API choice supports tools outside the marketplace. At least one listing is required.	With conditions Connect your own software to manage properties and bookings. Plan: Pro and Premium Your software needs permission to connect.
API access conditions Who can use the developer API, including required plans, approval and access limits.	With conditions Use an account token or OAuth to connect software. Details: Check which plan includes API access. Partner keys need approval.	With conditions Account credentials and at least one listing Details: Ask for a quote and check what is included. You must choose a partner. A generic public API option is available. Access tokens last at most 24 months. Renewal every 12 months is recommended. Fees and plan qualification need checking.	With conditions Create a Hostex access token to connect software. Plan: Pro and Premium Use Pro or Premium with the right account permissions. Basic or an expired plan may return error 420. Partner OAuth connections have a separate approval process.
Webhooks Sends notices about events to linked systems.	With conditions Send booking data to another tool when message-rule events happen. Details: Check which plan includes this. Set up the receiving web address. Events include new or changed bookings and times around arrival or departure.	With conditions Selected reservation, inbound-message and task events Details: Ask for a quote and check what is included. The admin sets up at least one event. They can also filter by listing or channel. Owner-stay updates have limits. Fields that arrive later may need to be fetched through the API.	With conditions Send booking, message, calendar and review alerts to connected software. Plan: Pro and Premium The price table lists webhooks on all plans, but the management API needs Pro or Premium. Confirm Basic access. Alerts contain limited details. Fetch the full record through the API. Delayed alerts are not guaranteed to be replayed.
Zapier A Zapier connection with stated events, actions or plan requirements.	With conditions Send booking data to Zapier using webhooks. Details: Check which plan includes this. Set up a receiving web address and a Zapier workflow. Extra fees may apply. A ready-made Host Tools app in Zapier is not confirmed.	With conditions Start Zapier tasks from bookings, add notes or search. Details: Ask for a quote and check what is included. You need a paid Hostaway plan, main-owner access, API details and a Zapier account. Zapier fees may apply.	We could not confirm an official Hostex app or supported link in Zapier. API access alone does not confirm one.
Data export Check which data you can take with you, beyond calendar feeds. Ask which file types you can download.	With conditions Download bookings as CSV files from Settings → Data Export. Details: Check which plan includes this. Each export covers one year. Choose columns, dates, listings and booking status.	With conditions Download bookings and guest data. Details: Ask for a quote and check what is included. Choose visible or all reservation fields. Guest-data export relies on the Online Check-In Form being enabled. This is not a full-system backup.	With conditions Download statistics spreadsheets and income or cost reports as CSV files. Plan: Basic (up to 2 properties), Pro and Premium These reports do not confirm a full account export. Bulk API access needs Pro or Premium.
12 / Setup & support
Onboarding Setup help, including whether it is optional or costs extra.	Available Free personalized setup Plan: Messaging / Pro	With conditions Guided setup with specialists Details: Ask for a quote and check what is included. Agree on setup work, data moving, fees and timing in your quote.	Available Get guided setup help. Premium adds priority setup services. Plan: Basic (up to 2 properties), Pro and Premium
Moving your data Help or tools to import records from another system.	With conditions Free help moving booking sites, calendars and past bookings from CSV files. Plan: Messaging / Pro Book a migration call. Help with message rules and locks is included.	With conditions CSV import for external bookings Details: Ask for a quote and check what is included. Use the template and fill in its required fields. One error stops the whole batch. Imported dates block availability. Check automation and payment settings before moving data.	With conditions Move booking-site connections, with some details entered again by hand. Details: Check which plan includes this. Recreate manual bookings and blocked dates before connecting. Past-booking limits vary by booking site.
Help center Public guides and help pages. These alone do not show the quality of support.	Available Public searchable help center Details: Public guides	Available Search public help guides. Details: All visitors Guides cover setup and daily tasks. Check each guide’s date and account requirements.	Available Public searchable help center and API reference Plan: Basic (up to 2 properties), Pro and Premium
Email support Email support, with any plan limits. Response time is unconfirmed.	With conditions Contact support by email. Details: Public contact We could not confirm a guaranteed reply time or support level for each plan.	With conditions Email support for device setup help. Details: Ask for a quote and check what is included. We could not confirm a general email response time.	Available Email support advertised on all plans Plan: Basic (up to 2 properties), Pro and Premium
Chat support Live or in-app support chat. Check whether help comes from a person, an AI bot or self-service pages.	We could not confirm live chat with a person. The help center has a Fin bot.	We could not confirm live chat with a person. Support lists phone, a contact form and an AI agent.	Available Live-chat support advertised on all plans Plan: Basic (up to 2 properties), Pro and Premium
Phone support Phone support, with any plan or country limits.	We could not confirm general phone support. Setup and migration calls are separate services.	With conditions 24/7 phone support advertised Details: Ask for a quote and check what is included.	We could not confirm phone support. Hostex lists email and chat.
13 / API features
API features are listed below. Each row shows its access rules. Live operation is not confirmed.
Documented API versions Versions listed in the public API guides. This does not guarantee they work with your setup.	Available OpenAPI 3.0.0; contract version 1.10.0 Details: Check which plan lets you connect your own software.	With conditions REST API v1 Details: You need an account with API access. Ask for a quote.	With conditions OpenAPI schema 3.0.0; Hostex API /v3 server Plan: Pro and Premium You need a Hostex access token to connect your software.
API authentication Security methods listed in the API guide. Approval to use the API and the right plan are separate requirements.	With conditions Use OAuth2 or an older authToken header. Details: Check which plan lets you connect your own software. Use OAuth for new connections. Older partner API keys are separate and no longer recommended. OAuth access tokens last 1 hour. Refresh tokens last 30 days. Refreshing replaces the old tokens.	With conditions OAuth 2.0 client credentials with bearer token Details: Ask for a quote and check what is included. You need the account ID and secret key. Tokens expire no later than 24 months after creation.	With conditions Hostex-Access-Token API key in request header Plan: Pro and Premium You need a Hostex access token to connect your software.
Read property records Read property records through the API.	With conditions Read all listings including disabled listings Details: Check which plan lets you connect your own software. Connect through a Host Tools account using OAuth or an older authToken.	With conditions Read listings Details: You need an account with API access. Ask for a quote.	With conditions GET /properties retrieves property records Plan: Pro and Premium You need a Hostex access token to connect your software.
Read reservation records An API tool reads booking records.	With conditions Read a booking, or listing bookings that overlap your chosen dates. Details: Check which plan lets you connect your own software. Connect through a Host Tools account using OAuth or an older authToken. Inquiries without stay dates use the inquiry date.	With conditions Read bookings Details: You need an account with API access. Ask for a quote. Use includeResources=1 to include customFieldValues, reservationFees, reservationUnit and hostProxyEmail.	With conditions Read bookings with filters. Plan: Pro and Premium You need a Hostex access token to connect your software. By default, the search returns bookings with check_out within 180 days.
Create bookings An API tool creates bookings. This does not confirm the same steps are available in the interface.	With conditions Create an internal reservation for a listing Details: Check which plan lets you connect your own software. Connect through a Host Tools account using OAuth or an older authToken.	With conditions Create bookings for supported channels. Details: You need an account with API access. Ask for a quote. Only channelId 2000, 2002 or 2020 is accepted. We do not know if the same actions are available in the app.	With conditions Create direct bookings. Plan: Pro and Premium You need a Hostex access token to connect your software. Creates direct bookings, not bookings on travel sites.
Update bookings An API tool changes booking fields. Check which fields and booking sites it supports.	With conditions Change booking contacts, times and notes. Manual and direct bookings also allow date and amount changes. Details: Check which plan lets you connect your own software. Connect through a Host Tools account using OAuth or an older authToken. Change dates, guest counts and payouts for booking-site reservations on that booking site. Moving dates checks availability again. It does not recalculate payouts, charge Stripe again or send a Stripe refund.	With conditions Change booking fields or cancel bookings. Details: Ask for a quote and check what is included. You cannot change listingMapId. Cancellation uses a separate API action. We do not know if it can issue refunds.	With conditions Change stay details. Plan: Pro and Premium You need a Hostex access token to connect your software. Canceling a direct booking uses a separate API action.
Read guest data Read guest records through a separate API tool or as part of a booking response. Check which option is supported.	With conditions Read guest contact details from booking records. Details: Check which plan lets you connect your own software. We could not confirm a separate guest directory.	With conditions Read guest contact details from bookings. Details: Ask for a quote and check what is included. Guest details are part of booking records. We could not confirm a separate guest directory.	With conditions Read guest details from bookings. Plan: Pro and Premium You need a Hostex access token to connect your software. We could not confirm an API action to read a separate guest database.
Update guest records Updates guest records, not just contact fields on a booking.	We could not confirm updates to separate guest records. Booking contact changes are a different function.	We do not know if the API can update a guest record on its own. It can change contact fields on a booking.	We could not confirm updates to separate guest records. Booking contact fields can be changed. You need a Hostex access token. Check that your account has access.
Read guest messages An API tool reads guest messages or conversation details.	With conditions Read messages linked to a booking. Details: Check which plan lets you connect your own software. Your account needs access. Attachment links expire after one hour. New attachments may not be ready yet.	With conditions Read conversations and messages Details: Ask for a quote and check what is included. Results normally include sent messages. Use includeScheduledMessages for other statuses. Use limit and offset to move through result pages.	With conditions GET /conversations and conversation details retrieve messages Plan: Pro and Premium You need a Hostex access token to connect your software.
Send guest messages An API tool adds or sends guest messages. Check access requirements separately.	With conditions Send a text-only guest message for a booking. Details: Check which plan lets you connect your own software. Connect through a Host Tools account using OAuth or an older authToken. This action cannot send photos or videos.	With conditions Send messages within an existing conversation Details: Ask for a quote and check what is included. Each account can make 30 requests per minute. Supported booking-site messages and email depend on the conversation.	With conditions POST /conversations/{conversation_id} sends a message Plan: Pro and Premium You need a Hostex access token to connect your software. Follow the booking site’s message rules. If a request times out, check that the message arrived before you send it again. For each chat: 5 messages per 5 seconds, 10 per minute, 30 per 30 minutes, 60 per 2 hours and 120 per day. Account, token and tool limits also apply.
Read nightly rates Read rates through an API tool or nightly-price fields in a calendar response.	With conditions Read date prices, minimum nights and arrival/departure restrictions Details: Check which plan lets you connect your own software. Connect through a Host Tools account using OAuth or an older authToken.	With conditions Read price and stay limits from calendar days Details: Ask for a quote and check what is included. Calendar records include price, minimumStay and maximumStay. You need account access and must choose the property and dates.	With conditions Read prices for selected dates. Plan: Pro and Premium You need a Hostex access token to connect your software. start_date must be within one year and end_date within three years.
Update nightly rates Send nightly prices through the API. This is separate from working out which price to use.	With conditions Set listing prices and calendar restrictions Details: Check which plan lets you connect your own software. Connect through a Host Tools account using OAuth or an older authToken.	With conditions Change calendar prices and stay rules. Details: Ask for a quote and check what is included. Send date ranges or a batch of up to 200 date intervals.	With conditions Send prices for selected dates to booking sites. Plan: Pro and Premium You need a Hostex access token to connect your software. Changes may finish later. An API success response does not confirm the booking site has updated. end_date must be within three years.
Read availability calendar Read open dates or calendar nights through the API.	With conditions Read blocked dates for a listing. Details: Check which plan lets you connect your own software. Your account needs access. Choose the listing and date range.	With conditions Read listing calendars Details: You need an account with API access. Ask for a quote. Use includeResources=1 to include bookings. Otherwise the bookings list is empty.	With conditions Read open and blocked dates for properties. Plan: Pro and Premium You need a Hostex access token to connect your software. property_ids accepts up to 100 properties. start_date must be within one year and end_date within three years.
Read payment records Reads actual payment records. Changing payment settings or making payment links is a separate feature.	We could not confirm access to individual payment records. Quotes and booking payout totals do not confirm it.	With conditions Read guest charges and payment records. Details: Ask for a quote and check what is included. Filter paymentProvider by Stripe, Braintree, Authorize.net or offline. We do not know if the API can create online charges.	We could not confirm access to payment-provider records. GET /transactions lists income and costs, including entries added by hand.
Read refund records An API tool reads refund records. This does not confirm that it can issue refunds.	We could not confirm access to refund records.	We could not confirm a separate API action for reading refunds. Refund amounts in a cancellation policy do not prove money was returned.	We could not confirm access to refund records. The transaction ledger and in-app refunds do not confirm it.
Read owner records Read property-owner records through the API.	We could not confirm access to separate owner records.	We do not know if the API can read separate owner records. It can read owner statements.	We could not confirm access to owner records through the API.
Custom data fields API tools for custom fields or extra booking details. Check which types of data each tool supports.	We could not confirm tools to add your own custom fields.	With conditions Read custom fields and their values on bookings. Details: You need an account with API access. Ask for a quote. Use includeResources=1 to include customFieldValues. We do not know if the app offers the same tools.	With conditions Read or change custom fields on bookings. Plan: Pro and Premium You need a Hostex access token to connect your software. You define the fields first. This covers booking and stay fields only.
Manage webhook plans API tools to list, create or remove webhook plans. A guide to receiving webhook updates alone does not confirm these controls.	With conditions Read the saved webhook address. Details: Check which plan lets you connect your own software. Connect through a Host Tools account using OAuth or an older authToken. Separate actions can set or delete the address. Partner or OAuth-client permissions apply.	With conditions Add, read, change or remove event alerts. Filters New help says you can choose events; an older guide says you cannot. Check current filters. Delivery Reply within 20 seconds. Network errors, 5xx and 429 get up to three retries over about one hour. Other 4xx errors are final failures. Details: Ask for a quote and check what is included.	With conditions GET/POST /webhooks; PATCH/DELETE individual webhook Plan: Pro and Premium You need a Hostex access token to connect your software. Retries and replay do not last forever. Fetch the current record again.
Documented throttling response The API lists error 429 for too many requests or another stated request limit. Exact numeric limits need separate confirmation.	With conditions Too many requests return HTTP 429. Details: Check which plan lets you connect your own software. We could not confirm the request limit or when it resets.	With conditions Request limits vary by API tool. General limits 200 requests per 10 seconds, counted by account and IP. Messages allow 30 requests per minute per account. Other limits Price calculations allow 400 requests per 10 seconds per account. Creating bookings allows 200 per 10 seconds per account. Higher Enterprise limits need approval. Details: Ask for a quote and check what is included.	With conditions Request limits return error_code 429 inside HTTP 200, with Retry-After. Plan: Pro and Premium Limits apply across the account and to each tool. Access tokens may have extra limits. For each chat: 5 messages per 5 seconds, 10 per minute, 30 per 30 minutes, 60 per 2 hours and 120 per day.
Reservation pagination Read booking records a page at a time. Check the default page size and any maximum.	With conditions Read listings in batches of 1–500, using a cursor to get the next batch. Details: Check which plan lets you connect your own software. Leave out limit to get every listing. Follow nextCursor until it is null. Keep following nextCursor even if an open-date filter returns fewer listings than limit.	With conditions Use afterId to read more booking results. Details: Ask for a quote and check what is included. A booking page has a default limit of 100 records. For bookings, offset is deprecated. Other list guides still show it. Do not assume every list uses the same way to get the next page.	With conditions Read bookings in batches with offset and limit. Each batch has at most 100 records. Plan: Pro and Premium You need a Hostex access token to connect your software. Defaults are offset 0 and limit 20. Results use descending order for the chosen sort field.

Compare property management software for daily work — Host Tools vs Hostaway vs Hostex

List the jobs you want to handle in one place. Check booking sites, guest messages, payments and staff access first. Then compare the plan and extras needed for those jobs. A long feature list will not show whether your booking sites and work rules are covered.

Host Tools: what to consider

Check whether cleaner notices meet your needs. They do not establish built-in task checklists. When availability sync is on, block dates in Host Tools; blocks made only on a booking site can reopen. Read the Host Tools profile for its plans and requirements.

Hostaway: what to consider

Ask for a quote with the modules and links you need. Check direct-booking fees; the published details conflict. To cancel a Booking.com or calendar-link booking, start on the original booking site. Read the Hostaway profile for its plans and requirements.

Hostex: what to consider

Check the tier for each job. Vrbo, Open API and automatic cleaning need Pro or Premium. Calendar links mark booked dates. They do not carry full booking records, so check what your team will receive. Read the Hostex profile for its plans and requirements.

Explore all property management options, how to choose property management software, how to plan a software switch to continue your shortlist.

Common questions

What should I test before switching to one of these tools?

Check future bookings, blocked dates and rate plans before the new system takes control. Then look at rates and fees on each booking site. A link marked connected does not prove that every booking or price rule moved across.

How should I compare the full setup for Host Tools, Hostaway and Hostex?

List the main software and any extras on their own. Extras can include lock tools, guidebooks, paid modules and a team to answer guests. Ask which tasks your quote covers. Name the person who will do the work that remains. An inbox or task list does not do it all for you.

Where should I block owner stays when Host Tools syncs availability?

Block the dates in Host Tools when its availability sync is on. It then acts as the main calendar. A manual block made on a booking site is not treated as a booking and may reopen. Check the block on each linked site.

Will a Hostaway custom iCal link update my nightly rates?

No. That calendar link syncs open and blocked dates. It does not send rate changes, listing text or amenities. The booking details it brings in depend on the source. These limits are for custom iCal links. Hostaway’s direct software links to booking sites work differently.

Does Hostex Basic create cleaning tasks automatically?

No. The plan table puts automatic cleaning tasks in Pro and Premium, not Basic. Basic task management is a different tool. If you want bookings to create cleaning work, check that your plan includes that step.

Host Tools vs Hostaway vs Hostex

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Compare property management software for daily work — Host Tools vs Hostaway vs Hostex

Host Tools: what to consider

Hostaway: what to consider

Hostex: what to consider

Common questions

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