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Hospitable vs iGMS vs OwnerRez

Compare Hospitable vs iGMS vs OwnerRez for daily rental work. Check bookings, guest messages and daily tasks. Choose a plan that covers the jobs you need.

Overview

Hospitable

Sync booking calendars, use a shared guest inbox and set task rules tied to bookings.

Best for: Link guest messages and cleaning tasks to bookings.

iGMS

Manage booking calendars, guest messages, cleaning work and direct bookings. PRO+ adds owner statements and other tools.

Best for: Coordinating booking calendars, messages and cleaners in one system.

OwnerRez

Manage bookings, guest messages, booking-site links and direct bookings. Optional modules add further tools.

Best for: Managing booking records, payment schedules and guest agreements.

Your properties

Compare features by plan.

Billing

Filter comparison featuresShowing all 110 detailed properties.

Area Only differences & unknowns

What matters to you

Hospitable

4.2 / 5Out of 1,090 reviews

Property management

iGMS

4.6 / 5Out of 495 reviews

Property management

OwnerRez

4.9 / 5Out of 342 reviews

Property management

Score

Score92

STRCompare scoring

Score89

STRCompare scoring

Score83

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At a glance / Prices for your properties

Properties

Essentials, Professional and Mogul list unlimited properties. Host allows up to two. We could not confirm an overall minimum.

We could not confirm a firm maximum property count. Yearly prepayment normally covers up to nine committed properties. From ten, a yearly commitment applies. The guides describe an exception for a prepayment upgrade.

We could not confirm a minimum or maximum property count. The minimum monthly fee covers the first property even when it is turned off. This billing rule does not set a property limit.

Overview

Hospitable syncs booking-site calendars. It has a shared guest inbox and task rules triggered by bookings.

PMS with FLEX, PRO and PRO+ plans, channel calendars, guest messaging, cleaning coordination and direct-booking tools. PRO+ adds revenue management, an AI agent and owner statements.

Pay for the core plan per property. It manages booking sites, messages and booking records. It also has tools for direct bookings. Optional modules add PM, websites, accounting, SMS and Rezzy.

Plans and add-ons

Essentials

Check the selected property count and billing period.

Host

Check the selected property count and billing period.

Mogul

Check the selected property count and billing period.

Professional

Check the selected property count and billing period.

FLEX

You pay for booked nights, with a minimum charge for each active property. Ask which features are included where the plan card and feature table differ.

PRO

The rate per property depends on your property count. Yearly advance-payment and contract terms differ for larger groups. Ask for API and phone support access.

PRO+

Adds revenue tools, an AI agent and owner statements. Partners and optional services may charge extra.

Core plan

Monthly plan priced per property, with no booking or setup fee. Some features appear to be included because the full list of premium-only features does not name them. Confirm that they are in your plan.

Property Management · add-on

Owner statements and expense accounting cost extra, based on property count.

QuickBooks · add-on

You need a QuickBooks account. A separate fee depends on your property count.

Hosted Websites · add-on

A hosted website and custom domain cost extra. The fee depends on your property count.

WordPress + Integrated Websites · add-on

The supported WordPress plugin and listing-content API option has a separate fee.

SMS · add-on

Pay for the number or module, plus outgoing text segments above the included amount.

Rezzy AI · add-on

USD 9 per property each month for AI guest replies and tasks created from action items. The checklist details come from the vendor.

1-property price for your selection

Plan: monthly total · USD 59

Plan prices and conditions

PRO monthly plan cost · USD 48.00Monthly billing. This shows the published rate for one property as an account total. Check when payment is due: PRO terms require the full month upfront, while the pricing FAQ says the first month is prorated and later bills cover the past month. Part-month refunds are not offered. Assumes 1 billable active or committed property. Taxes, third-party fees, extras and overuse charges are excluded.

Plan prices and conditions

FLEX: Price not confirmed

Monthly total based on use: USD1 per booked night, at least USD20 per active property. Canceled bookings excluded. You pay for the past month on the first day of the next month. We need the actual booked nights and active property count. The one-property minimum applies even with no active properties. Tax/third-party costs excluded.

PRO: USD 48

This shows the published rate for one property as an account total. Check when payment is due: PRO terms require the full month upfront, while the pricing FAQ says the first month is prorated and later bills cover the past month.

Part-month refunds are not offered. Assumes 1 billable active or committed property. Taxes, third-party fees, extras and overuse charges are excluded.

PRO+: USD 69

This shows the published rate for one property as an account total. Check when payment is due: PRO+ terms require payment within the first 7 days and prorate the first month.

General terms require full advance payment, while the pricing FAQ says bills cover the past month. Part-month refunds are not offered. Assumes 1 billable active or committed property. Taxes, third-party fees, extras and overuse charges are excluded.

Core monthly plan · USD 40.00Monthly billing selection · This is the monthly core total for your exact property count. Optional modules cost extra. Any sales tax for the billing address costs extra. The minimum first-property charge applies even when that property is disabled.

Plan prices and conditions

Core plan: USD 40

Monthly base price for the exact number of properties. Optional add-ons and sales tax based on your billing address cost extra. The minimum fee for the first property applies even when it is turned off.

Property Management add-on: USD 10

This is the monthly core total for the exact property count. Optional modules and sales tax for the billing address cost extra. The minimum first-property charge applies even when disabled. A module fee is added to the core price. It is not a separate all-inclusive tier.

QuickBooks add-on: USD 10

Hosted Websites add-on: USD 15

WordPress + Integrated Websites add-on: USD 10

Rezzy AI add-on: USD 9

SMS add-on: Price not confirmed

USD 15 per phone number each month includes 500 outgoing text segments. Each extra segment costs USD 0.015. Your cost depends on phone numbers and use, not property count.

Direct lock connections: Price not confirmed

Schlage, Igloohome and Hubitat cost USD 4 per lock each month. Count the locks you need.

Limits and requirements

Host allows up to two properties. The other listed plans allow unlimited properties.
Owner statements and the owner portal require Mogul.
Direct Basic charges the host 1%, plus payment processing fees. Premium lets you split fees or have the host pay them all.

Booking.com needs the right XML rate setup. Other rate types can stay open for bookings without appearing in iGMS. Calendar feeds share fewer details and update from time to time.
You need approval and the user’s permission to access data through the API. Methods for changing direct bookings do not prove you can change every booking from other sites.
The built-in ID check collects guest ID photos for the host to review. Automatic checks of the documents are not confirmed.
The guides describe linked locks and code fields in messages. Check whether it creates a new code for each guest and when codes turn on and off.

SMS and Rezzy cost extra. Payment services and outside connections may charge their own fees.
The guides say task photos and files are optional. We could not confirm a way to require a photo before a task can be marked done.
Mobile access is an installable web app, not a native app.

Review sources

CapterraRating 4.7 / 5 · 144 reviews

TrustpilotTrustScore 3.9 / 5 · 674 reviews

G2Rating 4.8 / 5 · 272 reviews

GetAppRating 4.7 / 5 · 144 reviews

CapterraRating 4.6 / 5 · 306 reviews

TrustpilotTrustScore 4.6 / 5 · 144 reviews

G2Rating 4.7 / 5 · 45 reviews

GetAppRating 4.6 / 5 · 306 reviews

Software AdviceRating 4.6 / 5 · 306 reviews

CapterraRating 4.9 / 5 · 271 reviews

TrustpilotTrustScore 4.7 / 5 · 71 reviews

GetAppRating 4.9 / 5 · 271 reviews

Software AdviceRating 4.9 / 5 · 271 reviews

01 / Plans & requirements

Plan options

Plans offered for this rental software. Optional modules are separate from plan levels.

Available

Essentials; Host; Professional; Mogul

Plan: Essentials / Host / Professional / Mogul

With conditions

FLEX, PRO and PRO+

Plan: FLEX / PRO / PRO+

AI Upsells is marked coming soon.

Available

Core plan, with optional paid add-ons.

Plan: Core plan

Property limits

Listing or property limits for each plan. A target customer range does not confirm a strict limit.

Available

Host: up to 2 properties. Other plans have no property limit.

Essentials, Professional and Mogul list unlimited properties. Host allows up to two. We could not confirm an overall minimum.

Plan: Essentials / Host / Professional / Mogul

We could not confirm a maximum number of properties. Pricing has options for 1–20 properties and for more than 20. Yearly plans for up to 9 committed properties normally require payment in advance. Larger groups have different terms.

We could not confirm a minimum or maximum property count. The minimum monthly fee covers the first property even when it is turned off. This billing rule does not set a property limit.

We could not confirm a maximum number of properties.

How you are charged

How plan fees are worked out and billed. Check whether you pay per listing, per account or a share of booking income.

Available

Paid plans charge a base fee, plus extra-property fees when they apply.

Plan: Host / Professional / Mogul

With conditions

Pay per active property or per booked night.

FLEX: $1 per booked night, with a $20 minimum per active property.
PRO and PRO+: Prices depend on your property count. You may need to pay for at least one property.
Contract: The billing terms and FAQ differ on payment timing and yearly cancellations. Check your contract.

Plan: FLEX / PRO / PRO+

Available

Monthly plan based on property count

Plan: Core plan

Booking fees

Fixed or percentage fees on bookings. Check which transactions they apply to.

With conditions

Fees depend on how guests book and pay.

Plan: Professional / Mogul

Direct Basic and Direct Premium have different fees. These are not fees for every booking site.

With conditions

FLEX charges by booked night

Plan: FLEX

FLEX lists a 0% booking fee but charges $1 per booked night. The minimum is $20 per active property. Booking sites and payment services charge their own fees.

Available

No OwnerRez booking fees

Plan: Core plan

Paid add-ons

Features or services that cost extra beyond your plan.

Available

Optional setup help, extra devices and some pricing tools cost extra.

Plan: Essentials / Host / Professional / Mogul

With conditions

Some website, support and partner tools cost extra.

Details: Plan-specific optional services

The table lists extra fees for white label or a custom domain. PRO tools for support and productivity and damage protection options also cost extra. Partner plans may add fees. Check prices for your account.

Available

Property Management, QuickBooks, websites, SMS and Rezzy cost extra.

Plan: Core plan

Trial

Trial length and rules. A demo is different from a free trial.

Available

14 days; no card required

Trial start: The trial starts when you create your account. There is no property limit.
Subscribing: When you sign up for a plan, the trial ends.
Dynamic Pricing: To turn it on, first sign up for a plan. This ends the main trial. Essentials has its own Dynamic Pricing trial.

Details: Mogul trial

With conditions

14-day free trial for new users.

Details: New registered users

You need a valid card to keep using a paid plan. Confirming your subscription starts billing.

Available

14 days, including enabled premium modules

Plan: Core plan

Damage Protection coverage is charged even during the trial

Setup fees

One-time setup fees. A missing price does not mean setup is free.

Available

No required setup fee. You can pay for extra setup help.

Plan: Essentials / Host / Professional / Mogul

With conditions

No required setup fee is advertised.

Plan: FLEX / PRO / PRO+

A free setup session is offered for 10 or more properties. PRO and PRO+ list guided setup. Custom help and partner services may cost extra.

Available

No setup fee

Plan: Core plan

02 / Channels & sync

Airbnb connection

How to connect Airbnb, and which accounts and listings qualify.

Available

Connect to Airbnb.

Plan: Essentials / Host / Professional / Mogul

With conditions

Connect to Airbnb.

Plan: FLEX / PRO / PRO+

Your listings must meet Airbnb’s rules. For co-hosted listings, the main host must connect. Then use iGMS to change prices and open dates.

Available

Connect directly to Airbnb.

Plan: Core plan

Vrbo connection

How to connect Vrbo, and which accounts and listings qualify.

Available

Connect to Vrbo.

Plan: Essentials / Host / Professional / Mogul

With conditions

Connect to Vrbo.

Plan: FLEX / PRO / PRO+

Group the correct listings to sync them as one property. Some functions vary between Vrbo connection types. Reviews require the new type.

Available

Connect directly to Vrbo.

Plan: Core plan

Booking.com connection

How to connect Booking.com and which accounts and listings qualify.

Available

Connect to Booking.com.

Plan: Essentials / Host / Professional / Mogul

With conditions

Connect to Booking.com.

Setup: Set up existing open dates and prices again.
Limits: Only XML rates sync. Other rates can still be booked, but iGMS cannot see them. Bookings that ended before you connected cannot be fetched.

Plan: FLEX / PRO / PRO+

Available

Connect directly to Booking.com.

Plan: Core plan

Connect through the API to use messages.

iCal import

Import calendars from other tools. Check which details arrive and how updates work.

Available

Checks outside calendars about every 20 minutes.

Plan: Essentials / Host / Professional / Mogul

Imports blocked dates. Guest and payment details depend on what the outside calendar shares.

With conditions

Import bookings from outside calendars.

Plan: FLEX / PRO / PRO+

Data syncs each hour. You can also refresh it by hand. Google events must start with Reserved or Reservation to block dates. iCal shares limited fields. It does not fully sync rates or messages.

Available

Import an outside calendar through an iCal link.

Plan: Core plan

iCal export

Export calendar feeds to other tools. A calendar feed is different from an export of full booking records.

Available

Share booking and task calendars.

Details: Check which plan includes this.

With conditions

Share separate booking and cleaning calendars.

Plan: FLEX / PRO / PRO+

Each property has its own feeds. The app reading the feed controls how often it checks for changes. Reset the token to stop an old link from working.

Available

Share your calendar through an iCal link.

Plan: Core plan

Rate sync

Send rates to linked booking sites. Check which sites are supported and any limits.

Available

Send prices to linked booking sites.

Details: Check which plan includes this.

With conditions

Share prices and minimum stays with directly linked sites.

Plan: FLEX / PRO / PRO+

Set prices for a group of listings or one site. Check Booking.com XML rates and any site markups. iCal does not share full pricing.

Available

Send prices and booking rules to linked booking sites.

Plan: Core plan

Availability sync

Send open and blocked dates to booking sites. Check how it works and any limits.

Available

Send open and blocked dates to linked booking sites.

Plan: Essentials / Host / Professional / Mogul

Airbnb limited connections cannot send these updates.

With conditions

Share open and blocked dates across linked sites.

Plan: FLEX / PRO / PRO+

New bookings and manual bookings block grouped channels. Remove extra Airbnb/Vrbo/Booking.com iCal links for the same bookings to avoid double blocks. External iCal updates can lag.

Available

Send open and blocked dates to linked booking sites.

Plan: Core plan

Reservation sync

Import bookings and changes from booking sites, or keep them in sync. Check which sites are supported.

Available

See bookings from linked sites in one calendar.

Details: Check which plan includes this.

With conditions

See bookings from linked sites together.

Plan: FLEX / PRO / PRO+

Airbnb, Vrbo and Booking.com connect directly. Other sites use iCal, with fewer details and slower updates. Reports still use individual listings.

Available

Import bookings from linked sites.

Plan: Core plan

Channel message sync

Send and receive guest messages through booking-site connections. Check which sites are supported.

Available

Send and receive Airbnb, Vrbo and Booking.com messages

Plan: Essentials / Host / Professional / Mogul

Connect a supported booking site first.

With conditions

Read Airbnb, Booking.com, Vrbo and direct guest messages.

Plan: FLEX / PRO / PRO+

Group listings with direct connections. You can use different saved messages for each site. We do not know if iCal connections can share messages.

Available

Airbnb, Vrbo and Booking.com guest messaging

Plan: Core plan

Use a direct API connection to the booking site.

Sync limitations

Known delays, fields that do not sync and limits on connections. These details alone do not show how reliable the service is.

Available

Imports blocked dates from an outside calendar.

Details: Essentials / Host / Professional / Mogul: iCal import

It does not import past bookings. Other details depend on what that calendar shares.
To share dates back, you need a separate calendar export.

With conditions

Some dates and prices cannot sync.

Plan: FLEX / PRO / PRO+

Manual Airbnb blocks do not import. iGMS cannot see Booking.com rates outside XML. iCal refreshes hourly. Duplicate feeds can block dates twice.

Available

Use either iCal or the API for a booking site, not both.

Plan: Core plan

03 / Reservations & calendars

Multi calendar

A calendar view showing multiple listings and bookings together.

Available

See your listings in one calendar.

Plan: Essentials / Host / Professional / Mogul

With conditions

See your properties in one calendar.

Plan: FLEX / PRO / PRO+

Group the listings for each property to see its bookings together. Check that each group is correct.

Available

See several properties in a ribbon or monthly calendar.

Plan: Core plan

Manual bookings

Enter bookings by hand as well as importing them from booking sites.

With conditions

Create manual bookings through an AI app.

Plan: Host / Professional / Mogul

Use a supported AI app and approve its connection. You must own the account or be an admin with full access.
Handle payments for manual bookings outside Hospitable.
For bookings from booking sites, you can only change notes and check-in or check-out times.
This uses MCP, a way for an AI app to connect to Hospitable. We could not confirm the same controls in the website.

With conditions

Create bookings in the booking calendar

Plan: PRO / PRO+

Manual bookings block dates, support email messages and create cleaning tasks. Reports do not include their payout. Make changes in the Booking Calendar.

Available

Add bookings by hand.

Plan: Core plan

Booking changes

Edit booking fields and check whether changes reach linked booking sites.

With conditions

Change manual bookings through an AI app.

Plan: Host / Professional / Mogul

Use a supported AI app and approve its connection. You must own the account or be an admin with full access.
Handle payments for manual bookings outside Hospitable.
For bookings from booking sites, you can only change notes and check-in or check-out times.
This uses MCP, a way for an AI app to connect to Hospitable. We could not confirm the same controls in the website.

With conditions

Edit manual booking details

Plan: PRO / PRO+

Use the Booking Calendar to edit the booking. We do not know which changes you can make to bookings from other sites.

With conditions

Change dates and charges for supported bookings.

Check plan: Core is likely. Check before buying.

Change Airbnb dates in Airbnb. Change Vrbo dates on Vrbo if it is not linked. Add Booking.com charge changes by hand.

Booking cancellation

Cancel bookings, with each booking site’s rules and refund limits.

With conditions

Cancel manual bookings through an AI app.

Plan: Host / Professional / Mogul

Use a supported AI app and approve its connection. You must own the account or be an admin with full access.
Handle payments for manual bookings outside Hospitable.
For bookings from booking sites, you can only change notes and check-in or check-out times.
This uses MCP, a way for an AI app to connect to Hospitable. We could not confirm the same controls in the website.

With conditions

Delete a manual booking and reopen its dates.

Plan: PRO / PRO+

Use Delete Booking. For bookings from other sites, that site’s cancellation rules and penalties apply.

With conditions

Cancel supported bookings and keep their records.

Check plan: Core is likely. Check before buying.

Rules for canceling vary by booking site. For Vrbo bookings made before you linked it, track canceled stays yourself.

Calendar blocking

Block dates without making a paid guest booking.

Available

Block dates for owner stays, family visits or work.

Details: Check which plan includes this.

With conditions

Block dates across linked booking sites.

Plan: FLEX / PRO / PRO+

Block dates in iGMS. Dates blocked by hand in Airbnb do not copy back to iGMS, so other sites may stay open.

With conditions

Block dates and set booking rules.

Plan: Core plan

Gap rules can block direct bookings and linked booking sites, but those dates do not look blocked in OwnerRez.
Gap rules do not apply to blocks or bookings that are moved or changed.

Booking import

Move or import existing bookings. Check which sources and file formats are supported.

With conditions

Support can import past manual or direct bookings from a CSV file.

Details: Check which plan includes this.

Ask Hospitable support for help.
Add your properties first. Their names must match the file.

With conditions

Import connected-channel bookings and iCal blocks

Plan: FLEX / PRO / PRO+

Linked booking sites add bookings. iCal adds date blocks with fewer details. We do not know if you can import bookings from a CSV file.

Available

Use Excel templates to import bookings and financial records.

Plan: Core plan

Guest records

Save and view guest or contact history. This does not confirm a full customer-management system.

Available

See past chats and details about returning guests.

Details: Check which plan includes this.

With conditions

Collect details about guests and their travel companions.

Plan: PRO / PRO+

Use check-in forms for direct bookings. We do not know if there is a full guest database or if all guest history can be imported.

Available

Save guest names and contact details.

Check plan: Core is likely. Check before buying.

Broader tools to manage customer relationships are not confirmed.

Booking export

Export booking records. Check which file formats are supported.

Available

Download bookings as a CSV file.

Details: Professional / Mogul for full metrics

With conditions

Download bookings as a CSV file.

Plan: FLEX / PRO / PRO+

Reservations Report exports past, current and future booking data. A booking across two months can appear in both monthly reports. Remove duplicate rows before adding up the counts.

Available

Download bookings as Excel, CSV or TSV files.

Plan: Core plan

04 / Rates & booking rules

Seasonal rates

Set prices for dates or seasons in your rental software.

Available

Set nightly prices for selected dates.

Details: Check which plan includes this.

With conditions

Set prices for selected dates.

Plan: FLEX / PRO / PRO+

Change daily prices in the monthly or yearly calendar. We do not know if you can save named seasons and reuse their rules.

Available

Set prices for repeating seasons or selected dates.

Plan: Core plan

Minimum stays

Set minimum stays. Check limits for each date and booking site.

With conditions

Set stay lengths that change as dates approach.

Setup: Turn on Dynamic Pricing first. When you turn on dynamic stay rules, they replace your old manual stay edits.
Overrides: Your later edits and calendar rules take over. Local stay limits come first.
Essentials: We could not confirm this feature on Essentials.

Plan: Host / Professional / Mogul

Dynamic Pricing fees and limits apply.
Choose your ideal and shortest stays. You can set them by day of the week.

With conditions

Set minimum stays in the property calendar

Plan: FLEX / PRO / PRO+

Set rules for a property’s grouped listings or for one linked site. Each site’s limits still apply.

Available

Set minimum stays by property or season.

Plan: Core plan

Gap night rules

Adjust rules for unbooked nights between stays.

With conditions

Allow shorter stays in gaps between bookings.

Setup: Turn on Dynamic Pricing first. When you turn on dynamic stay rules, they replace your old manual stay edits.
Overrides: Your later edits and calendar rules take over. Local stay limits come first.
Essentials: We could not confirm this feature on Essentials.

Plan: Host / Professional / Mogul

Dynamic Pricing fees and limits apply.
Choose a lower stay minimum for gaps that are too short for your normal rules.

With conditions

Allow shorter stays to fill gaps between bookings.

Details: PRO+; connected Airbnb listing

PRO+ Revenue Management can change minimum stays in gaps or at their ends. You need a connected Airbnb listing. The tool must be offered in your market. The US is listed.

With conditions

Allow shorter stays to fill suitable gaps between bookings.

Plan: Core plan

Gap rules do not apply to blocks or bookings that are moved or changed.
Dates blocked by gap rules do not look blocked in the OwnerRez calendar.

Length of stay discounts

Give discounts based on how long guests stay.

Available

Offer discounts for longer stays on Airbnb and Direct.

Details: Check which plan includes this.

Set up Direct discounts separately. Airbnb promotions do not carry over.
Direct uses just one discount. A longer-stay deal comes first. Next is an early-booking deal, then a last-minute deal.

With conditions

Weekly and monthly Airbnb discounts

Details: Airbnb channel; PRO / PRO+ for direct-booking discounts

Edit discounts in the Airbnb listing editor if your chosen sync type allows it. The pricing table also lists direct-booking discounts for length of stay on PRO/PRO+.

With conditions

Give percentage discounts for longer stays.

Plan: Core plan

Airbnb and Vrbo support differs. Set Booking.com discounts in its own Extranet.

Last minute discounts

Give discounts based on how soon guests arrive.

Available

Offer last-minute discounts on Airbnb and Direct.

Details: Check which plan includes this.

Set up Direct discounts separately. Airbnb promotions do not carry over.
Direct uses just one discount. A longer-stay deal comes first. Next is an early-booking deal, then a last-minute deal.

With conditions

Offer last-minute discounts through Dynamic Pricing.

Details: PRO+; connected Airbnb listing

PRO+ guide currently fixes the discount at 15%. The strategy starts discounts within 21, 14 or 7 days. You need an Airbnb connection. Channel promotions can apply on top.

Available

Offer discounts based on how soon the guest will arrive.

Plan: Core plan

Dynamic pricing

Built-in tools that set prices and connections to outside pricing tools are separate features.

With conditions

Built-in tools set nightly prices.

Essentials: After the Dynamic Pricing trial, pay $15 per property each month. This fee applies if the tool was on during that billing period.
Paid plans: Use within the plan’s included property count is covered. The base plan fee still applies.
Extra properties: Extra fees have two rules. The tool must be on during the billing period. You must have more active properties than your plan includes.
Extra-property rates: For an extra property with a check-in, the normal fee covers this tool. With the tool on but no check-in, it costs $10 for the month.

Plan: Essentials / Host / Professional / Mogul

With conditions

Built-in tools adjust nightly prices.

Details: PRO+; connected Airbnb listing

Prices update every 24 hours based on market demand. Set price limits, seasonal and weekend rules, and minimum stays. You need an Airbnb listing. The US is supported; guides disagree about some other countries. Fees and taxes do not change.

We could not confirm this feature or what it requires.

Pricing connections

Connections to nightly-pricing tools and what they require.

With conditions

Connect to PriceLabs.

Plan: Host / Professional / Mogul

You need a PriceLabs account and a working connection. Its fees are separate.
We could not confirm other pricing services.

With conditions

PriceLabs, Beyond, Wheelhouse and DPGO

Plan: FLEX / PRO / PRO+

You need a separate provider account and its approval. Give PriceLabs the right property location. Turn on access for each property. Its guide says it syncs on its own every four hours.

With conditions

Connect to PriceLabs, Beyond, DPGO or Wheelhouse.

Check plan: Core is likely. Check before buying.

You need an account with the pricing service and must approve the connection. Its fees apply.
These outside services send daily prices. This does not confirm a built-in market-based pricing tool.

05 / Guest messaging & AI

Unified inbox

See guest message threads from supported booking sites in one view.

Available

Read Airbnb, Vrbo and Booking.com messages in one inbox.

Plan: Essentials / Host / Professional / Mogul

With conditions

Read Airbnb, Booking.com, Vrbo and direct messages in one inbox.

Plan: FLEX / PRO / PRO+

iCal connections do not provide the same guest messaging tools.

Available

Read email, text and booking-site messages in one inbox.

Plan: Core plan

Text messages need the paid SMS add-on.

Scheduled messages

Schedule messages before or after booking dates and times.

Available

Schedule messages around booking, arrival and departure.

Plan: Essentials (limited) / Host / Professional / Mogul

Essentials has fewer message rules. Messages must include the guest portal link.
On Essentials, you cannot turn off the new-booking message or remove its required text.

With conditions

Messages scheduled around arrival and departure

Plan: FLEX / PRO / PRO+

Property time zone controls timing. A trigger three days before arrival runs exactly then. Late bookings need the separate last-minute option.

Available

Schedule messages around each booking.

Plan: Core plan

Event triggers

Send messages when listed booking events happen.

Available

Send messages when booking events happen. Essentials covers new bookings only.

Plan: Essentials (limited) / Host / Professional / Mogul

Essentials has fewer message rules. Messages must include the guest portal link.
On Essentials, you cannot turn off the new-booking message or remove its required text.

With conditions

Send messages when guests inquire, book, change or cancel.

Plan: FLEX / PRO / PRO+

Saved messages also support arrival and departure. Check the properties and timing before turning them on.

Available

Send messages when a booking reaches a set stage.

Plan: Core plan

Conditional messages

Rules that send or skip messages based on booking details.

Available

Use rules to draft or send answers to guest questions.

Plan: Host / Professional / Mogul

The question must match your rule. Turn on automatic sending if you want replies sent for you.
Rules cover selected question topics, booking stages, properties and booking sites.

With conditions

Send messages based on stay length and back-to-back bookings.

Plan: FLEX / PRO / PRO+

Set minimum and maximum stay lengths. Skip repeat check-in messages for back-to-back bookings. You can turn off automation for one guest or one property.

Available

Set rules for when messages are sent.

Plan: Core plan

Message templates

Reuse message templates and fill them with supported guest or booking details.

Available

Reuse saved messages and fill in guest details.

Plan: Essentials / Host / Professional / Mogul

With conditions

Reuse saved guest messages.

Plan: FLEX / PRO / PRO+

Set messages for each property. JPG, PNG and GIF images can be up to 25MB. Share PDFs as links; attachments are not confirmed.

Available

Reuse saved guest messages.

Plan: Core plan

AI suggested replies

AI writes a draft. A person checks or sends it.

Available

AI writes a draft. You review it and click Send.

Plan: Essentials / Host / Professional / Mogul

Essentials allows 10 uses each week, shared by Suggest with AI and Improve with AI.
Paid plans have no limit on Suggest with AI.
Mogul automatic replies are a separate option.

With conditions

AI Assistant writes drafts for you to review and send.

Check plan: PRO / PRO+; FLEX is unclear

The pricing table lists PRO and PRO+. The FLEX card also lists AI replies. Ask whether FLEX includes them.

Available

AI writes reply drafts.

Details: Paid Rezzy AI add-on

AI automatic replies

AI sends guest replies without a person approving each one. Check the limits.

With conditions

AI can send guest replies for you.

Plan: Mogul

Turn on Auto Reply.
Choose the timing, properties and topics. It will not reply if it lacks details or the topic is blocked.

With conditions

AI Agent can send replies for you.

Plan: PRO+

The account owner or admin chooses properties and booking stages. Send at once or after a delay. Answers to inquiries do not accept bookings. Add knowledge as text; the Agent cannot read linked pages or uploaded files.

Available

Choose when AI can send replies for you.

Details: Paid Rezzy AI add-on

Approval before AI sends

Controls for a person to check an AI reply before it is sent.

Available

AI writes a draft. You review it and click Send.

Plan: Essentials / Host / Professional / Mogul

Essentials allows 10 uses each week, shared by Suggest with AI and Improve with AI.
Paid plans have no limit on Suggest with AI.
Mogul automatic replies are a separate option.

With conditions

Review drafts or let AI send replies.

Draft replies: AI Assistant needs you to click Send. Listed on PRO and PRO+.
Automatic replies: AI Agent on PRO+ can send at once or after a delay. During the delay, you can edit the reply or cancel it by replying yourself. It does not wait for approval.

Available

Choose draft-only mode during selected hours.

Details: Paid Rezzy AI add-on

Translations

Check automatic message translation. Templates written in several languages are a different feature.

We could not confirm this feature or what it requires.

With conditions

Automatic message translation is listed.

Check plan: PRO+ is listed, but plan details conflict.

The PRO+ card includes it. The comparison table says all plans can request it. Older guides describe saved messages in different languages or a browser extension. Ask how it works now.

With conditions

Translate Airbnb guest messages in the inbox.

Check plan: Core is likely. Check before buying.

Connect Airbnb. Translation for other booking sites is not confirmed.
We could not confirm which incoming or outgoing messages are translated.

SMS messages

Text guests by SMS. Check supported countries, phone numbers and fees.

We could not confirm this feature or what it requires.

We could not confirm built-in texts to guests, supported countries, sending numbers or fees. Text alerts to cleaners are a separate feature.

With conditions

Text guests from a dedicated phone number.

Details: Paid SMS add-on

Set up the SMS add-on and phone number.
Text messaging costs extra. Check supported countries and usage fees.

Email messages

Email guests. Check sender and booking-site limits.

With conditions

Write inbox emails to guests who booked through Direct.

Details: Professional / Mogul: Direct booking guest emails

Direct booking fees apply.
Booking emails use fixed Hospitable text and branding. You cannot edit them like emails in the inbox.

With conditions

Email guests who booked directly.

Plan: PRO / PRO+

A guest email on the reservation creates an inbox thread. The host name is used as sender and messages use the account’s email.

Available

Guest emails

Plan: Core plan

06 / Direct bookings & payments

Website builder

Vendor-provided tools to create and host a direct-booking website.

Available

Build a website where guests can book directly.

Plan: Professional / Mogul

With conditions

Build a direct-booking website from templates.

Plan: PRO / PRO+

Use a desktop to create the site. Premium templates need payment details. Your own web address or white label can cost extra. Set up listings, payments and the address before taking bookings.

Available

Build a hosted website.

Details: Paid Hosted Websites add-on

Booking widget

Add a booking engine to a website hosted elsewhere.

Available

Add a booking form to your website.

Plan: Professional / Mogul

With conditions

Add a booking form or WordPress plugin to your website.

Plan: PRO / PRO+

Set up a direct-booking channel, prices and open dates. Add a booking widget for each property. Connect Stripe to collect online payments.

Available

Put booking, search and calendar tools on your website.

Plan: Core plan

Custom domain

Use your own domain for the provider’s direct-booking website.

With conditions

Use your own web address for a Direct site.

Plan: Professional / Mogul

You need to own the web address, set up its DNS records and publish the Direct site.
Direct booking fees apply.

With conditions

Use your own web address.

Details: PRO / PRO+; additional fee

A free iGMS web address is available. Using your own address needs DNS setup. PRO and PRO+ charge extra for a custom address or white label.

Available

Use your own web address for a hosted website.

Details: Paid Hosted Websites add-on

Payment processors

Payment services, with country and plan requirements.

Available

Direct Basic uses your Stripe account. Direct Premium uses Hospitable and Adyen.

Plan: Professional / Mogul

With conditions

Stripe for supported booking payments

Plan: PRO / PRO+

Connect a Stripe account to take online payments for Booking.com and direct or manual bookings. Billing controlled by a channel works differently. Payment processing costs extra.

With conditions

Connect your own payment service.

Plan: Core plan

You need an outside payment-provider account. Its fees are separate.
Each property can use one credit-card processing method.

Payment schedules

Schedule booking payments or installments. Check which booking types are supported.

Available

Let Direct guests pay in scheduled installments.

Plan: Professional / Mogul

We do not know if payments can be split into automatic installments or retried after a failed charge. Invoices can show a partial payment.

Available

Schedule the first payment and remaining balance.

Check plan: Core is likely. Check before buying.

Set up payment rules. Automatic card payments need a saved guest card.

Security deposits

Collect or hold refundable deposits. Damage insurance and protection are separate features.

Available

Separate refundable deposit charge

Plan: Professional / Mogul

Usually charged two days before arrival. This is not damage insurance.

With conditions

Charge or hold a refundable deposit

Booking sites: Works for Vrbo, Booking.com and direct bookings. Booking.com allows a charge, not a hold.
Timing: Vrbo returns unclaimed deposits after 14 days. Stripe holds expire after 7 days and renew automatically. Guests may briefly see two holds.

Plan: PRO / PRO+

With conditions

Take a refundable deposit or hold money on a card.

Check plan: Core is likely. Check before buying.

Set up deposit rules and a supported payment service. Booking-site restrictions apply.

Refunds

Issue refunds through supported payment steps. Check whether fees are refunded too.

Available

Issue refunds yourself or use automatic refunds based on your cancellation policy.

Plan: Professional / Mogul

Direct Basic does not return Stripe processing fees.

With conditions

Record a refund and complete it in Stripe

Plan: PRO / PRO+

For Booking.com and manual/direct billing, a refund entry in iGMS does not send money back. The host must also complete the online refund in Stripe.

With conditions

Refund a linked card payment or record a refund made elsewhere.

Check plan: Core is likely. Check before buying.

Use a connected payment service. Refund payments older than six months outside OwnerRez. Do the same if the payment service is no longer connected.

Rental agreements

Create, send or sign guest agreements. Check whether electronic signatures are supported.

Available

Direct booking rental agreements

Plan: Professional / Mogul

With conditions

Rental agreement in the check-in form

Plan: PRO / PRO+

Direct-booking forms support short- and long-stay agreements. The guide covers fewer than 28 nights and more than 28. Ask what happens at exactly 28 nights and how signing is recorded.

Available

Let guests sign agreements online.

Plan: Core plan

Guest verification

Checks of guest identity or bookings. These do not guarantee you meet legal rules.

Available

Direct Premium checks guests.

Plan: Professional / Mogul

With conditions

Request guest ID photos

Plan: PRO / PRO+

PRO/PRO+ forms on direct booking sites collect photos of ID cards. The host can review these photos. We do not know if the tool checks that an ID is real. We also could not confirm checks of faces or other physical traits.

With conditions

Connect SafeGuest to check guest identity and booking risk.

Check plan: Core connection is likely. SafeGuest is a separate service.

Set up SafeGuest and accept its terms. Optional Protect costs $29 per stay.
Prevent and Protect are different services.

Direct booking fees

Fees for direct bookings. Check payment-processing fees and paid protection too.

Available

Basic: 1% host fee; Premium: 3% host + 4% guest or 7% host

Plan: Professional / Mogul

We could not confirm all direct-booking fees for each plan. FLEX lists a 0% booking fee. Full direct-booking tools are listed on PRO and PRO+.

Available

No OwnerRez booking fees; processor charges separate

Plan: Core plan

07 / Cleaning & operations

Automatic tasks

Creates tasks automatically from bookings or events linked to a booking.

Available

Create task rules for each stage of a booking.

Plan: Essentials / Host / Professional / Mogul

With conditions

Checkout cleaning tasks created automatically

Plan: FLEX / PRO / PRO+

Cleaners can be assigned by hand or automatically. Set up at least one cleaner per property. Priority and which cleaners are free decide who gets the task. If no cleaner is free, the task stays unassigned. This needs Admin, Head of Cleaners or Task Management permission.
Approved bookings create a cleaning task for checkout, based on property settings. Manual and iCal bookings can create tasks too. This automates cleaning tasks. It does not automatically assign a handyman.

With conditions

Turn requests in guest messages into tasks you can track.

Details: Paid Rezzy AI add-on

Turn on Rezzy for $9 per property each month.
This detects tasks in guest messages. It does not confirm every type of repeating task schedule.

Cleaner access

Give cleaners access to tasks or calendars without extra management tools they do not need.

Available

Invite teammates to see their assigned work.

Plan: Host / Professional / Mogul

Invite each teammate and choose their properties and tasks.
We could not confirm teammate portal access on Essentials.

With conditions

Invite cleaners to see their tasks.

Plan: FLEX / PRO / PRO+

Task states include assigned, accepted, completed and rejected. Cleaners update the status. Head cleaners, managers and admins can assign tasks and change their settings. A rejected task needs a reason.
A manager must allow calendar access. Each account can join only one team. Cleaners on several teams need a separate account and email for each.

Available

Give cleaners their own portal accounts.

Plan: Core plan

Task checklists

Reuse task lists and mark jobs done.

Available

Check off task steps in the Tasks App.

Details: Check which plan includes this.

Older task guides show a different process.

With conditions

Basic cleaning checklist

Plan: FLEX / PRO / PRO+

Cleaners check off steps and mark the job done. Ask about more detailed checklists and proof of work.

With conditions

OwnerRez describes task checklists.

Details: Paid Rezzy AI add-on

The current task setup guide does not explain how to create or complete the checklists.

Photo requirements

Ask for or require photos of finished work.

Available

Require photos for tasks.

Details: Check which plan includes this.

Use the Tasks App. Older guides give different instructions.

The guides cover cleaning steps and checklists. We could not confirm if the built-in cleaning tools ask for or require completion photos.

Details: FLEX / PRO / PRO+

We could not confirm this feature or what it requires.

Task notifications

Send notices when tasks are assigned, changed or completed.

Available

Send task alerts and reminders.

Plan: Essentials / Host / Professional / Mogul

Essentials supports email and calendar alerts where set up, but not text messages.
Text alerts need a teammate set up on Host, Professional or Mogul.

With conditions

Send cleaners text, email and app alerts.

Plan: FLEX / PRO / PRO+

Cleaners get task details and a reminder the evening before. The guide says cleaning text alerts are free. Guest text messages are a separate question.

Available

Choose task alerts.

Check plan: Core is likely. Check before buying.

Set up the alerts you want to receive.

Maintenance tasks

Record maintenance jobs or assign them to someone. General reminders are a separate feature.

Available

Recurring maintenance tasks

Details: Check which plan includes this.

With conditions

Create handyman tasks yourself.

Plan: FLEX / PRO / PRO+

Automatic assignment applies to repeat cleaning tasks, not handyman tasks.

Available

Create repair tasks, assign staff and record the result.

Check plan: Core is likely. Check before buying.

These are tasks you add yourself. Rezzy’s automatic tasks from guest messages cost extra.

Cleaning connections

Connections to outside cleaning services, with their setup requirements.

With conditions

Connect to Turno.

Plan: Host / Professional / Mogul

You need a Turno account and a working connection. Turno fees may apply.

With conditions

Turno cleaning connection

Plan: FLEX / PRO / PRO+

You need your own working Turno account. Approve access and link listings. Set up your cleaners. Unlinking normally deletes cleaning tasks. The guide offers a setting to keep tasks if a booking is canceled after check-in.

With conditions

Connect to Turno for cleaning schedules.

Details: Available to all OwnerRez customers

You need a Turno account and must approve the connection. Cleaner payments and marketplace fees may apply.
Use one Turno account per OwnerRez account.
Turno imports bookings and blocks up to three months ahead.

08 / Check-in & smart access

Checkin instructions

Send check-in details to guests at supported stages of a booking.

Available

Schedule messages with check-in details.

Plan: Essentials (limited) / Host / Professional / Mogul

Essentials has fewer message rules. Messages must include the guest portal link.
On Essentials, you cannot turn off the new-booking message or remove its required text.

With conditions

Schedule messages with check-in details.

Plan: FLEX / PRO / PRO+

Use Before Check-In or On Check-in Day templates. Property time zone applies. Enable last-minute booking handling if late bookings should receive instructions.

Available

Send arrival details through automatic booking messages.

Plan: Core plan

Guest portal

A booking page or portal for guests. Check what guests can do there.

Available

Guest portal with check-in tasks and booking details

Plan: Essentials / Host / Professional / Mogul

Booking and payment tools for Direct require Professional or Mogul.
Essentials shows guests an offer to buy Trip Insurance. You cannot remove it.

With conditions

Manage Your Stay reservation portal

Plan: PRO / PRO+

Website guests can pay, add guests or extend stays without host approval after payment. They cannot shorten stays or reduce guest count. Cancellation requires email/SMS verification. Only active eligible bookings are shown.

Available

Use My Stay for guest contact details, agreements and deposits.

Check plan: Core is likely. Check before buying.

Guests see only the steps you set up. Returning guests may need to prove who they are.

Lock connections

Supported smart-lock platforms connect directly or through another service.

Available

Connect supported Schlage, Yale and August locks.

Plan: Professional / Mogul

Compatible lock model

With conditions

Connect supported smart locks.

Plan: FLEX / PRO / PRO+

You need a compatible device, the provider’s login and a separate Smart Devices plan. Link each device to its property.

Available

Connect Schlage, igloohome, RemoteLock and other lock systems.

Plan: Core plan

Compatible connected lock platform

Automatic lock codes

Creates lock codes automatically for each booking. Check the required hardware and services.

Available

Create a different door code for each booking.

Plan: Professional / Mogul

Compatible lock model

We do not know if each booking gets a unique code made automatically. Linked locks can show codes on booking cards and in messages.

Available

Make door codes for each booking.

Plan: Core plan

Compatible connected lock platform

Code scheduling

Set codes to work only during the stated check-in and checkout times.

Available

Make door codes work during the guest’s stay.

Plan: Professional / Mogul

Compatible lock model

We do not know if codes switch on and off with the stay dates or adjust for early arrival.

Available

Set door codes to work around check-in and check-out, with extra time if needed.

Plan: Core plan

Compatible connected lock platform

Code delivery

Send booking access codes to guests through supported channels.

Available

Send door codes in guest message threads.

Plan: Professional / Mogul

Compatible lock model

With conditions

Add door codes to saved guest messages.

Plan: FLEX / PRO / PRO+

Assign a compatible smart lock to the property. Add the code variable to messages. The code also appears on the booking card.

With conditions

Add door codes to saved guest messages.

Plan: Core plan

Use a supported lock service that sends codes back to OwnerRez. Set up your message template.

Access extra costs

Smart-access software or connections may cost extra. Hardware is a separate cost.

With conditions

Some devices are included. Extra devices cost more.

Plan: Professional / Mogul

Check how many devices you need.
The number included and extra fees depend on your plan. Buy the hardware separately.

With conditions

$5 per device per month for Smart Devices

Plan: FLEX / PRO / PRO+

You must accept the contract and use hardware that works with it. Vendor hardware and outside services may cost extra. Check the currency and tax terms.

With conditions

$4 per lock each month for direct Schlage, igloohome or Hubitat connections.

Details: Paid direct-lock connection

You need supported lock hardware. Other connection fees may differ.
Other outside-service fees are not confirmed here.

09 / Reports & accounting

Booking reports

Reports about bookings. Check which measures they include.

Available

View and filter booking figures.

Details: Professional / Mogul for full metrics

With conditions

See booking status, stay details and payouts.

Plan: FLEX / PRO / PRO+

Filter by account, year, period, listing or owner. Bookings spanning months appear in each month that applies. Reports exclude iCal platforms.

Available

See detailed bookings or booking summaries.

Plan: Core plan

Occupancy reports

See how often your rentals are booked. Filter by date or property.

Available

See how often your properties are booked.

Details: Professional / Mogul for full metrics

With conditions

Occupancy and performance dashboard

Plan: FLEX / PRO / PRO+

Occupancy is booked nights divided by available nights. Your role and assigned properties affect what you see in the dashboard. Check which source channels cover your properties.

Available

See booked nights and the share of nights booked.

Plan: Core plan

Revenue reports

Revenue reports and the measures they include. These are separate from financial accounting.

Available

See your booking income.

Details: Professional / Mogul for full metrics

With conditions

See monthly income. PRO+ adds a cashflow report.

Plan: FLEX / PRO / PRO+

Monthly report supports property/account/time filters. Vrbo is listed as Nights Sold only. Do not treat its row as complete revenue. iCal platforms are excluded.

Available

View booking income and payment reports.

Plan: Core plan

Owner statements

Statements for property owners. Check which income and expenses they include.

Available

Owner statements

Plan: Mogul

With conditions

Monthly property-owner statements

Owner access: One owner per property. Owners see statements only after they are final.
Finalizing: Finalize periods in date order. Booking totals keep the settings from their first statement. Ask who can finalize statements; the guide gives conflicting role details.

Plan: PRO+

Available

Make statements of income, costs and commissions.

Details: Paid Property Management add-on

Expense tracking

Record property or booking expenses in the software.

Available

Track business and property costs.

Details: Mogul: Hospitable Accounting

Set up accounting for your business and properties.
Add one-time or repeating costs in Hospitable Accounting.

With conditions

Property expenses and adjustments

Plan: PRO+

PRO+ lets you record services, supplies and credits for statements. You cannot delete finalized expenses. To correct them, use credits or reopen periods. The history stays saved.

Available

Record costs and attach receipts.

Details: Paid Property Management add-on

Accounting connections

Which accounting tools connect and what they can share.

With conditions

QuickBooks accounting connection

Plan: Mogul

You need a QuickBooks account and a Hospitable Business.
Use the same currency for both, or turn on support for multiple currencies.
Xero is planned, but is not listed as available.

We could not confirm a direct link to accounting software such as QuickBooks or Xero.

With conditions

Connect to QuickBooks.

Details: Paid QuickBooks add-on

You need a QuickBooks account.

Report exports

Download reports in the listed file types.

Available

Download business and financial figures as CSV files.

Details: Professional / Mogul for full metrics

With conditions

Download booking CSV files and monthly income PDFs.

Plan: FLEX / PRO / PRO+

You can print monthly income reports or save them as PDFs. We do not know if all other data and files can be exported.

Available

Download reports as Excel or CSV files.

Plan: Core plan

10 / Team & owner access

Team users

Extra staff accounts, with any user or plan limits.

Available

Invite as many extra users as you need.

Plan: Essentials / Host / Professional / Mogul

With conditions

Invite staff and choose what they can access.

Plan: FLEX / PRO / PRO+

We could not confirm a user limit or a fee for each user. Extra tools for support staff are sold separately.

Available

Create as many staff logins as you need.

Plan: Core plan

User permissions

Choose what each person can see and do.

Available

Choose which tools and money details each user can see.

Details: All plans

With conditions

Choose a role and change what it can access.

Plan: FLEX / PRO / PRO+

Choose a main role. Change what it can access. Administrators always see all properties. Choose another role if you need to limit access.

Available

Give staff full, limited or view-only access.

Plan: Core plan

Choose which properties each person can access

Choose which properties a person can access.

Available

Choose which properties each user can see.

Details: All plans

With conditions

Choose which properties, groups, labels or accounts staff can see.

Plan: FLEX / PRO / PRO+

Administrators cannot be restricted. Owners use Access as Owner only; each property can have one assigned owner.

Available

Choose which properties staff and portal users can access.

Plan: Core plan

Owner portal

Let owners view property, booking or financial details.

Available

Owner portal

Plan: Mogul

With conditions

Owner access to assigned properties

Plan: PRO / PRO+

PRO/PRO+ has an owner portal. Property owners get Access as Owner, not general label/account grants. PRO+ statements are view-only. They appear once final.

Available

Owners can use the portal. Statements need the paid Property Management add-on.

Plan: Core plan

Mobile app

A mobile app. A website that fits a phone screen does not confirm an app.

With conditions

Invited users can use the phone app.

Plan: Host / Professional / Mogul

Invite the user and choose their tools and properties.
Inbox access is needed for push alerts.
We could not confirm app access on Essentials or access for other user types.

With conditions

Use the iOS or Android app.

Plan: FLEX / PRO / PRO+

Cleaners can see tasks and get app alerts. We do not know if every desktop tool also works in the app.

Not supported

Use an installable web app, rather than an app-store app.

Plan: Core plan

11 / Integrations & data access

Public API

An API for outside developers. API connections to booking sites alone do not confirm developer access.

With conditions

Developer API on Host and above

Plan: Host / Professional / Mogul

With conditions

Connect your own software through the API.

Details: PRO / PRO+; access on request

Available

Connect your own software with API v2.

Plan: Core plan

API access conditions

Who can use the developer API, including required plans, approval and access limits.

With conditions

Host, Professional or Mogul required

Plan: Host / Professional / Mogul

With conditions

Details: PRO / PRO+; access on request

Join the developer program first. Each user must approve what your app can do.

With conditions

Use a personal access token for your account, or OAuth for other users.

Plan: Core plan

Use the correct sign-in method.
Personal tokens have limits tied to the user account and IP address.

Webhooks

Sends notices about events to linked systems.

Available

Send event alerts to connected software.

Plan: Host / Professional / Mogul

With conditions

Send alerts about bookings, calendars, guests, properties and messages.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

Support handles signup. Calendar alerts are available on request. They need a 200 OK reply. Otherwise, retries wait longer each time. Signing with a shared secret is optional. You must set it up.

With conditions

Send booking, guest, property and message events to connected software.

Details: OAuth apps only

You need a registered OAuth app. Personal access tokens cannot use webhooks.
Acknowledge each alert within 4 seconds. Failed deliveries are retried up to 10 times.

Zapier

A Zapier connection with stated events, actions or plan requirements.

With conditions

Connect booking, property, message and review tasks through Zapier.

Plan: Host / Professional / Mogul

You need a Zapier account. Approve its connection to Hospitable.

We could not confirm a supported iGMS app for Zapier.

With conditions

Use the official Zapier connection.

Plan: Core plan

You need a separate Zapier account.

Data export

Check which data you can take with you, beyond calendar feeds. Ask which file types you can download.

Available

Reservations, tasks, taxes and reviews in CSV

Details: Professional / Mogul for full metrics

With conditions

Reservation CSV and calendar/task feeds

Plan: FLEX / PRO / PRO+

You can export bookings to CSV. You can export booking and cleaning calendars through iCal. We could not confirm a full account export with guest attachments and all history.

Available

Booking, inquiry and quote exports

Plan: Core plan

12 / Setup & support

Onboarding

Setup help, including whether it is optional or costs extra.

Available

Set up the account yourself with guidance. Rapid Rollout help costs extra.

Plan: Essentials / Host / Professional / Mogul

With conditions

Follow a setup checklist or get guided help.

Details: PRO / PRO+; setup-session conditions apply

Pricing lists guided setup on PRO/PRO+. Its FAQ offers a free setup session for accounts with ten or more connected properties. Check what help is included for fewer properties.

Available

Use the setup wizard and a free Jumpstart session.

Plan: Core plan

Moving your data

Help or tools to import records from another system.

With conditions

Support can import past manual or direct bookings from a CSV file.

Details: Check which plan includes this.

Ask Hospitable support for help.
Add your properties first. Their names must match the file.

You can link booking sites and import calendars. Ask support about moving other data; we could not confirm bulk imports or help moving from another system.

Available

Import existing bookings and past financial records.

Plan: Core plan

Help center

Public guides and help pages. These alone do not show the quality of support.

Available

Public help articles

Details: All tiers

With conditions

Read help articles and guides.

Plan: FLEX / PRO / PRO+

You can read the guides without paying for a support chat. Help with your own account depends on your plan.

Available

Public support guides

Plan: Core plan

Email support

Email support, with any plan limits. Response time is unconfirmed.

Available

Contact a person by email.

Plan: Host / Professional / Mogul

With conditions

Contact support by email or form.

Plan: FLEX / PRO / PRO+

Online support is staffed 24 hours on weekdays and 5am–5pm EST on weekends. FLEX lists replies within 48 hours. We could not confirm a faster response time for everyone.

Available

Email support

Plan: Core plan

Chat support

Live or in-app support chat. Check whether help comes from a person, an AI bot or self-service pages.

Available

Contact a person by chat.

Plan: Host / Professional / Mogul

With conditions

Contact support through chat.

Plan: FLEX / PRO / PRO+

Use chat for urgent issues. Staff are online 24 hours on weekdays and 5am–5pm EST on weekends. FLEX lists replies within 48 hours.

We could not confirm this feature or what it requires.

Phone support

Phone support, with any plan or country limits.

We could not confirm this feature or what it requires.

With conditions

Request phone support.

Details: PRO / PRO+ upon request

We could not confirm phone hours or a promised response time for all users.

We could not confirm this feature or what it requires.

13 / API features

API features are listed below. Each row shows its access rules. Live operation is not confirmed.

Documented API versions

Versions listed in the public API guides. This does not guarantee they work with your setup.

Available

2.0

Details: Check that your plan lets you connect your own software.

With conditions

Uses v1 and v2 API paths.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

Reading data, calendars and messages uses v1 paths. Bookings, door codes and related tasks use v2 paths. The JSON Schema guide explains response formats. It is not a downloadable OpenAPI file.

Available

Details: Check that your plan lets you connect your own software.

API authentication

Security methods listed in the API guide. Approval to use the API and the right plan are separate requirements.

Available

Bearer token

Details: Check that your plan lets you connect your own software.

With conditions

Use an access token.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

An approved app exchanges a code for a token. Add access_token to the URL query for each API request.

Available

OAuth bearer or HTTP Basic personal token

Details: Check that your plan lets you connect your own software.

Read property records

Read property records through the API.

With conditions

GET /properties

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.

With conditions

Read properties and listings

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

Results come in pages. Your app can only read properties in the approved account. Insurance settings and door codes need extra permissions.

With conditions

GET /v2/properties

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.

Read reservation records

An API tool reads booking records.

With conditions

GET /bookings

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.

With conditions

Read bookings with date and status filters

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

You need messaging, smart-locks or external-cleaning-management permission. Missing counts by guest type are unknown. Some connections use zero as a default. Counts by guest type may not add up to the total.

With conditions

GET /v2/bookings

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.
Either property_ids or since_utc required.

Create bookings

An API tool creates bookings. This does not confirm the same steps are available in the interface.

With conditions

POST /bookings

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.
Vendor tokens need reservation:write permission.
Manual bookings only. Dates cannot overlap an existing booking.
Creates manual bookings. A personal access token can skip minimum stays and date blocks. It cannot book dates that already have a booking.

With conditions

Create direct bookings

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

Use v2/book-property with direct-bookings permission. This works only for airgms bookings. Send stay dates, guest details, total payout and currency. It creates an invoice unless you turn that off.

With conditions

POST /v2/bookings

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.

Update bookings

An API tool changes booking fields. Check which fields and booking sites it supports.

With conditions

PUT /bookings/{identifier}

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.
You need reservation:write permission. Booking type and ownership rules apply.
For Direct and booking-site bookings, change only notes and check-in or check-out times. Manual bookings may allow more changes. This depends on the token and who made the booking.

With conditions

Update direct bookings by reservation code

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

Use v2/book-property with reservation_code and the required booking fields. You need direct-bookings permission. This works only for airgms bookings. We do not know if you can edit bookings from other sites.

With conditions

PATCH /v2/bookings/{id}

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.

Read guest data

Read guest records through a separate API tool or as part of a booking response. Check which option is supported.

With conditions

Get guest details from booking records.

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.
Request include=guest. This does not give you a separate guest directory.

With conditions

Read guest records

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

You need messaging permission. Filter by guest UID or platform. Results come in pages. Names and photos may be missing. Contact details depend on the booking source.

With conditions

GET /v2/guests

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.
At least one of q, created_since_utc, from or to required.

Update guest records

Updates guest records, not just contact fields on a booking.

We could not confirm that connected software can use this feature.

Details: Check that your account lets connected software do this.

We do not know if the API can update a guest record on its own.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

With conditions

PATCH /v2/guests/{id}

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.

Read guest messages

An API tool reads guest messages or conversation details.

With conditions

GET /bookings/{uuid}/messages

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.
You need message:read permission.
Read each booking’s messages at most two times per minute.

With conditions

Read threads with their messages

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

You need messaging permission. Results come in pages. Filter by booking, thread or date updated. There are limits on combining these filters.

With conditions

GET /v2/messages

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect through OAuth. Personal tokens cannot use messages.
Third-party apps also need a signed messaging agreement.

Send guest messages

An API tool adds or sends guest messages. Check access requirements separately.

With conditions

POST /bookings/{uuid}/messages

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.
Send at most two messages per minute for each booking.
Each vendor or personal-token user can send 50 messages per five minutes.

With conditions

Send a message to a booking guest

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

You need messaging permission. Direct-booking guests get email. Other guests get messages through their booking site. Length limits vary. Use the returned message UID to check if it arrived.

With conditions

POST /v2/messages

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect through OAuth. Personal tokens cannot use messages.
Third-party apps also need a signed messaging agreement.

Read nightly rates

Read rates through an API tool or nightly-price fields in a calendar response.

With conditions

Get nightly prices from calendar records.

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.
You need property:read and calendar:read permissions.
Each vendor or personal-token user can make 1,000 calendar requests per minute.

With conditions

Read nightly prices and minimum stays

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

Calendar records include currency, price and min_stay before booking-site markups. Read up to one year at a time. Your app needs permission to read the calendar.

With conditions

GET /v2/spotrates

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.
This returns individual price overrides. Use GET /v2/calendar for the calculated nightly price.

Update nightly rates

Send nightly prices through the API. This is separate from working out which price to use.

With conditions

PUT property calendar rates

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.
You need property:read and calendar:write permissions.
Change prices up to 1,095 days ahead. Use the currency’s base units. Updates may finish after the request returns.

With conditions

Update calendar rates and minimum stays

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

You need the calendar-control scope. A price must include its currency. Batch results may show ignored dates or warnings. Check the status of returned request IDs. Do not assume the request finished successfully at once.

With conditions

PATCH /v2/spotrates

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.

Read availability calendar

Read open dates or calendar nights through the API.

With conditions

GET /properties/{uuid}/calendar

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.
You need property:read and calendar:read permissions.
Each vendor or personal-token user can make 1,000 calendar requests per minute.

With conditions

Read property calendar for up to one year

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

You need calendar-control, direct-bookings or external-cleaning-management permission. Prices exclude any markup for a booking site. Older base fields repeat the current values.

With conditions

GET /v2/calendar

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.
Request at most 90 days at a time.
Older dates or dates outside the booking window may be missing. An open date does not prove it meets all booking rules.
Nightly amounts exclude fees and taxes. Data can be late. Check availability and the full stay price through Quote / Booking before accepting a booking.

Read payment records

Reads actual payment records. Changing payment settings or making payment links is a separate feature.

With conditions

Read payout records. Guest-charge records are not confirmed.

Plan: Host / Professional / Mogul

You need transaction:read permission.
Reconnect Airbnb if you first approved access before January 12, 2024.
These are payout records, not every payment made by a guest.
Records include the booking site, type, amount, paid-out amount and payout details.

We do not know if the API can read individual payment records.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

With conditions

GET /v2/payments

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.

Read refund records

An API tool reads refund records. This does not confirm that it can issue refunds.

We could not confirm that connected software can use this feature.

Details: Check that your account lets connected software do this.

We do not know if the API can read refund records.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

With conditions

GET /v2/refunds

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.

Read owner records

Read property-owner records through the API.

With conditions

GET /owners

Plan: Mogul

Your software needs permission to connect.
Use owner:read permission, or pat:read with a personal access token.

With conditions

Read team contacts with the property-owner role.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

Use GET v1/team-members with member_roles=property_owner and tasks permission. These are team contacts. They do not show ownership records, owner statements or which properties each person owns.

With conditions

GET /v2/owners

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.

Custom data fields

API tools for custom fields or extra booking details. Check which types of data each tool supports.

With conditions

Add selected details to booking records.

Details: Check that your plan lets you connect your own software.

Your software needs vendor access and permission to connect.
You need enrichment:write and enrichment:shortcode:[key] permissions.
Request access separately for each supported shortcode.
You can add guidebooks, stay agreements and door codes. You can also add offers for guests to buy extras.

We do not know if the API supports fields you create yourself.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

With conditions

POST /v2/fielddefinitions

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.

Manage webhook plans

API tools to list, create or remove webhook plans. A guide to receiving webhook updates alone does not confirm these controls.

We could not confirm that connected software can use this feature.

Details: Check that your account lets connected software do this.

Ask support to set up event alerts. We do not know if the API can list, add or remove them.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

With conditions

POST /v2/webhookplans

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect through an OAuth app.

Documented throttling response

The API lists error 429 for too many requests or another stated request limit. Exact numeric limits need separate confirmation.

With conditions

Request limits vary by tool.

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.
Messages and calendars have separate limits. We could not confirm one limit for all tools.

With conditions

Up to 1,000 requests per minute per token

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

Too many requests returns code16. We do not know if some tools have different limits.

With conditions

Too many requests return HTTP 429.

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.
We could not confirm the number of requests allowed.

Reservation pagination

Read booking records a page at a time. Check the default page size and any maximum.

With conditions

page and per_page; default 10, maximum 100

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.

With conditions

Results come in pages.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

Bookings use has_next_page to show if more results remain. Message threads use hasNextPage. We do not know if one page-size setting works across all tools.

With conditions

Use limit, offset or cursor to read records in batches. The default is 20; the maximum is 100.

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.
For booking lists, use the next_page_url cursor. When you send a cursor, changed filters are ignored.

Compare property management software for daily work — Hospitable vs iGMS vs OwnerRez

List the jobs you want to handle in one place. Check booking sites, guest messages, payments and staff access first. Then compare the plan and extras needed for those jobs. A long feature list will not show whether your booking sites and work rules are covered.

Hospitable: what to consider

Match the plan to your guest messages and work tasks. Owner statements and the owner portal need Mogul. Check direct-booking fees and any extra charges for pricing tools or smart devices. Read the Hospitable profile for its plans and requirements.

iGMS: what to consider

Check PRO+ if you need owner statements. Ask which AI and translation tools your plan includes; published details differ. Calendar-link bookings can have less detail than direct links. Read the iGMS profile for its plans and requirements.

OwnerRez: what to consider

Match the core tools and paid modules to your process. Text messages and Rezzy cost extra. Staff tasks are separate from Rezzy issue detection and paid owner-accounting tools. Check payment and channel rules before moving bookings. Read the OwnerRez profile for its plans and requirements.

Explore all property management options, how to choose property management software, how to plan a software switch to continue your shortlist.

Common questions

What should I test before switching to one of these tools?

Check future bookings, blocked dates and rate plans before the new system takes control. Then look at rates and fees on each booking site. A link marked connected does not prove that every booking or price rule moved across.

How should I compare the full setup for Hospitable, iGMS and OwnerRez?

List the main software and any extras on their own. Extras can include lock tools, guidebooks, paid modules and a team to answer guests. Ask which tasks your quote covers. Name the person who will do the work that remains. An inbox or task list does not do it all for you.

Does a Created smart-lock code in Hospitable mean the guest can enter?

No. Created, Visible and Active are different states. A code can exist before the guest can use it. Check its status and active dates before sending entry steps. Hospitable’s smart-lock feature is for Professional, Mogul and Legacy plans with a supported lock.

Why might an available Booking.com rate not send bookings to iGMS?

Check the rate-plan type. iGMS says only XML rate plans work with its Booking.com link. A non-XML plan may stay bookable without sending its bookings to iGMS. Ask Booking.com to confirm the mapping for every rate plan you sell.

Do OwnerRez’s optional tools stay free after the trial?

No. OwnerRez says premium features left on after the trial become billable. Check which optional tools you have enabled before the trial ends. Keep only the ones you want to pay for; trying a tool does not make it part of the base price.

Hospitable vs iGMS vs OwnerRez

Overview

Hospitable

iGMS

OwnerRez

Compare property management software for daily work — Hospitable vs iGMS vs OwnerRez

Hospitable: what to consider

iGMS: what to consider

OwnerRez: what to consider

Common questions

Your privacy

Privacy preferences

NecessaryAlways on

Analytics

AdvertisingNot in use

Hospitable vs iGMS vs OwnerRez

Overview

Hospitable

iGMS

OwnerRez

Essentials

Essentials and Host and Professional and Mogul

Host and Professional and Mogul

Compare property management software for daily work — Hospitable vs iGMS vs OwnerRez

Hospitable: what to consider

iGMS: what to consider

OwnerRez: what to consider

Common questions

Your privacy