Hospitable
Sync booking calendars, use a shared guest inbox and set task rules tied to bookings.
Best for: Link guest messages and cleaning tasks to bookings.
YOUR SHORTLIST, SIDE BY SIDE
Hospitable vs Host Tools
Compare Hospitable vs Host Tools for daily rental work. Check bookings, guest messages and daily tasks. Choose a plan that covers the jobs you need.
Overview
Host Tools
Automate guest messages. Pro adds calendar tools, rate rules, direct booking and team access.
Best for: Guest messages and cleaner notices, with Pro for broader booking tools.
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| What matters to you |  HospitableProperty management |  Host ToolsProperty management | ||||||||||
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| Score | STRCompare scoring | STRCompare scoring | ||||||||||
| At a glance / Prices for your properties | ||||||||||||
| Properties | Essentials, Professional and Mogul list unlimited properties. Host allows up to two. We could not confirm an overall minimum. | Host Tools lists prices for 1–134 properties. It is unclear whether Enterprise starts at 134 or above 134. Ask about your account’s limit. | ||||||||||
| Overview | Hospitable syncs booking-site calendars. It has a shared guest inbox and task rules triggered by bookings. | Messaging automation and a Pro plan adding calendar, rates, direct booking and team access. | ||||||||||
| Plans and add-ons | Essentials Check the selected property count and billing period. Host Check the selected property count and billing period. Mogul Check the selected property count and billing period. Professional Check the selected property count and billing period. | Messaging Send messages to guests and cleaners, use mobile tools and translate messages. Calendar and price tools need Pro. Pro Adds calendar and rate tools, direct booking, team access and AI. Optional smart locks cost another USD 3 per lock each month. Enterprise Ask Host Tools for an Enterprise quote. Its site is unclear whether Enterprise starts at 134 properties or only above 134. Confirm which plan you can use and what it includes. Smart locks · add-on You need Pro, plus USD 3 per connected lock each month. You need supported hardware and a linked account. | ||||||||||
| 1-property price for your selection | Plan: monthly total · USD 59 Plan prices and conditions
EssentialsEssentials Essentials has no base plan fee. Optional Dynamic Pricing Optional Dynamic Pricing costs USD 15 per property each month after its separate trial. Other costs Other paid tools and taxes may cost extra. Essentials and Host and Professional and MogulExactly 1 property with billable check-ins. Host and Professional and MogulPrice assumption This price assumes the selected properties have billable check-ins. Base and extra properties The base fee is due even with no active properties. Extra active-property fees apply above the included count. Included Dynamic Pricing Paid plans include Dynamic Pricing for their included properties. Extra Dynamic Pricing fee When the active-property count exceeds the included count, extra properties using only Dynamic Pricing without check-ins cost USD 10 per month each. Other costs Other tools and taxes may cost extra. | Messaging entry plan account price · USD 30.00Monthly billing selection · You pay for enabled listings. Linked listings for the same property count once. Disabled listings are not billed. Mid-month changes can bring charges or credits. Tax treatment is not confirmed. Plan prices and conditionsMessaging: USD 30 You pay for enabled listings. Linked listings for the same property count once. Disabled listings are not billed. Mid-month changes can bring charges or credits. Tax treatment is not confirmed. Pro: USD 32 You pay for listings that are turned on. Listings on different booking sites count once when linked to the same property. Listings that are turned off are not billed. Changes during a billing period may add a charge or credit. Ask how tax applies. Optional smart locks cost an extra USD 3/connected lock/month; Hardware and payment-processing costs are separate. Enterprise: Contact the provider for a quote. | ||||||||||
| Limits and requirements |
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| Review sources | CapterraRating 4.7 / 5 · 144 reviews TrustpilotTrustScore 3.9 / 5 · 674 reviews G2Rating 4.8 / 5 · 272 reviews GetAppRating 4.7 / 5 · 144 reviews | CapterraRating 4.8 / 5 · 182 reviews TrustpilotTrustScore 4.4 / 5 · 35 reviews GetAppRating 4.8 / 5 · 182 reviews Software AdviceRating 4.8 / 5 · 182 reviews | ||||||||||
| 01 / Plans & requirements | ||||||||||||
| Plan options Plans offered for this rental software. Optional modules are separate from plan levels. | Available Essentials; Host; Professional; Mogul Plan: Essentials / Host / Professional / Mogul | Available Messaging, Pro and Enterprise. Ask for an Enterprise quote. Plan: Messaging / Pro / Enterprise | ||||||||||
| Property limits Listing or property limits for each plan. A target customer range does not confirm a strict limit. | Available Host: up to 2 properties. Other plans have no property limit. Essentials, Professional and Mogul list unlimited properties. Host allows up to two. We could not confirm an overall minimum. Plan: Essentials / Host / Professional / Mogul | With conditions The price table covers up to 134 listings. Larger accounts need an Enterprise quote. Host Tools lists prices for 1–134 properties. It is unclear whether Enterprise starts at 134 or above 134. Ask about your account’s limit. Plan: Messaging / Pro / Enterprise
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| How you are charged How plan fees are worked out and billed. Check whether you pay per listing, per account or a share of booking income. | Available Paid plans charge a base fee, plus extra-property fees when they apply. Plan: Host / Professional / Mogul | With conditions Pay for enabled listings. The same property on several booking sites counts once. Plan: Messaging / Pro
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| Booking fees Fixed or percentage fees on bookings. Check which transactions they apply to. | With conditions Fees depend on how guests book and pay. Plan: Professional / Mogul
| With conditions Host Tools adds no fee for direct bookings. Plan: Pro
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| Paid add-ons Features or services that cost extra beyond your plan. | Available Optional setup help, extra devices and some pricing tools cost extra. Plan: Essentials / Host / Professional / Mogul | With conditions Smart-lock tools cost USD3 per connected lock each month. Details: Pro + smart locks
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| Trial Trial length and rules. A demo is different from a free trial. | Available 14 days; no card required
Details: Mogul trial | Available Fourteen-day trial without a card Plan: Messaging / Pro | ||||||||||
| Setup fees One-time setup fees. A missing price does not mean setup is free. | Available No required setup fee. You can pay for extra setup help. Plan: Essentials / Host / Professional / Mogul | Available Personalized setup and migration are free Plan: Messaging / Pro | ||||||||||
| 02 / Channels & sync | ||||||||||||
| Airbnb connection How to connect Airbnb, and which accounts and listings qualify. | Available Connect to Airbnb. Plan: Essentials / Host / Professional / Mogul | With conditions Direct Airbnb connection Plan: Messaging / Pro
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| Vrbo connection How to connect Vrbo, and which accounts and listings qualify. | Available Connect to Vrbo. Plan: Essentials / Host / Professional / Mogul | With conditions Direct Vrbo connection Plan: Messaging / Pro
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| Booking.com connection How to connect Booking.com and which accounts and listings qualify. | Available Connect to Booking.com. Plan: Essentials / Host / Professional / Mogul | With conditions Direct Booking.com connection Plan: Messaging / Pro
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| iCal import Import calendars from other tools. Check which details arrive and how updates work. | Available Checks outside calendars about every 20 minutes. Plan: Essentials / Host / Professional / Mogul
| With conditions Import bookings from an outside calendar. Plan: Pro
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| iCal export Export calendar feeds to other tools. A calendar feed is different from an export of full booking records. | Available Share booking and task calendars. Details: Check which plan includes this. | With conditions Share your calendar through an iCal link. Details: Check which plan includes this.
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| Rate sync Send rates to linked booking sites. Check which sites are supported and any limits. | Available Send prices to linked booking sites. Details: Check which plan includes this. | With conditions Send calendar prices to linked booking sites. Plan: Pro
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| Availability sync Send open and blocked dates to booking sites. Check how it works and any limits. | Available Send open and blocked dates to linked booking sites. Plan: Essentials / Host / Professional / Mogul
| Available Direct bookings update open and blocked dates on linked sites. Plan: Pro | ||||||||||
| Reservation sync Import bookings and changes from booking sites, or keep them in sync. Check which sites are supported. | Available See bookings from linked sites in one calendar. Details: Check which plan includes this. | With conditions Bring bookings from linked sites into one calendar. Plan: Pro
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| Channel message sync Send and receive guest messages through booking-site connections. Check which sites are supported. | Available Send and receive Airbnb, Vrbo and Booking.com messages Plan: Essentials / Host / Professional / Mogul
| Available Airbnb, Vrbo, Booking.com and Houfy messaging Plan: Messaging / Pro | ||||||||||
| Sync limitations Known delays, fields that do not sync and limits on connections. These details alone do not show how reliable the service is. | Available Imports blocked dates from an outside calendar. Details: Essentials / Host / Professional / Mogul: iCal import
| With conditions Airbnb setup mode does not send price or date updates. Plan: Messaging / Pro
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| 03 / Reservations & calendars | ||||||||||||
| Multi calendar A calendar view showing multiple listings and bookings together. | Available See your listings in one calendar. Plan: Essentials / Host / Professional / Mogul | Available See bookings from different sites in one calendar. Plan: Pro | ||||||||||
| Manual bookings Enter bookings by hand as well as importing them from booking sites. | With conditions Create manual bookings through an AI app. Plan: Host / Professional / Mogul
| Available Create a reservation by selecting calendar dates Plan: Pro | ||||||||||
| Booking changes Edit booking fields and check whether changes reach linked booking sites. | With conditions Change manual bookings through an AI app. Plan: Host / Professional / Mogul
| With conditions Change check-in and check-out times on the website or phone app. Plan: Pro
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| Booking cancellation Cancel bookings, with each booking site’s rules and refund limits. | With conditions Cancel manual bookings through an AI app. Plan: Host / Professional / Mogul
| With conditions Cancel Airbnb, manual and direct bookings from the calendar. Plan: Pro
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| Calendar blocking Block dates without making a paid guest booking. | Available Block dates for owner stays, family visits or work. Details: Check which plan includes this. | With conditions Block one day or a range of dates. Plan: Pro
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| Booking import Move or import existing bookings. Check which sources and file formats are supported. | With conditions Support can import past manual or direct bookings from a CSV file. Details: Check which plan includes this.
| With conditions Free help importing past bookings from a CSV file. Plan: Messaging / Pro
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| Guest records Save and view guest or contact history. This does not confirm a full customer-management system. | Available See past chats and details about returning guests. Details: Check which plan includes this. | With conditions Save the guest’s name, email and phone number with a booking. Plan: Pro
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| Booking export Export booking records. Check which file formats are supported. | Available Download bookings as a CSV file. Details: Professional / Mogul for full metrics | With conditions Download bookings as a CSV file and choose the columns. Details: Check which plan includes this.
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| 04 / Rates & booking rules | ||||||||||||
| Seasonal rates Set prices for dates or seasons in your rental software. | Available Set nightly prices for selected dates. Details: Check which plan includes this. | Available Set price rules for seasons or selected dates. Plan: Pro | ||||||||||
| Minimum stays Set minimum stays. Check limits for each date and booking site. | With conditions Set stay lengths that change as dates approach.
Plan: Host / Professional / Mogul
| With conditions Set the fewest nights guests can book. Plan: Pro
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| Gap night rules Adjust rules for unbooked nights between stays. | With conditions Allow shorter stays in gaps between bookings.
Plan: Host / Professional / Mogul
| Available Adjust prices for gaps between bookings. Plan: Pro | ||||||||||
| Length of stay discounts Give discounts based on how long guests stay. | Available Offer discounts for longer stays on Airbnb and Direct. Details: Check which plan includes this.
| With conditions Offer weekly discounts for 7+ nights and monthly discounts for 28+ nights. Plan: Pro
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| Last minute discounts Give discounts based on how soon guests arrive. | Available Offer last-minute discounts on Airbnb and Direct. Details: Check which plan includes this.
| Available Lower prices as the arrival date gets closer. Plan: Pro | ||||||||||
| Dynamic pricing Built-in tools that set prices and connections to outside pricing tools are separate features. | With conditions Built-in tools set nightly prices.
Plan: Essentials / Host / Professional / Mogul | Not supported Built-in price rules do not follow market demand. Plan: Pro
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| Pricing connections Connections to nightly-pricing tools and what they require. | With conditions Connect to PriceLabs. Plan: Host / Professional / Mogul
| With conditions Use PriceLabs prices and minimum stays. Details: Pro + PriceLabs
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| 05 / Guest messaging & AI | ||||||||||||
| Unified inbox See guest message threads from supported booking sites in one view. | Available Read Airbnb, Vrbo and Booking.com messages in one inbox. Plan: Essentials / Host / Professional / Mogul | Available Keep guest and cleaner messages with each booking. Plan: Messaging / Pro | ||||||||||
| Scheduled messages Schedule messages before or after booking dates and times. | Available Schedule messages around booking, arrival and departure. Plan: Essentials (limited) / Host / Professional / Mogul
| Available Send messages around guest stays and cleaning tasks. Plan: Messaging / Pro | ||||||||||
| Event triggers Send messages when listed booking events happen. | Available Send messages when booking events happen. Essentials covers new bookings only. Plan: Essentials (limited) / Host / Professional / Mogul
| Available Tell cleaners when bookings are added, changed or canceled. Plan: Messaging / Pro | ||||||||||
| Conditional messages Rules that send or skip messages based on booking details. | Available Use rules to draft or send answers to guest questions. Plan: Host / Professional / Mogul
| With conditions Offer extra nights when dates next to a booking are free. Plan: Messaging / Pro
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| Message templates Reuse message templates and fill them with supported guest or booking details. | Available Reuse saved messages and fill in guest details. Plan: Essentials / Host / Professional / Mogul | Available Use suggested messages, edit them or write your own. Plan: Messaging / Pro | ||||||||||
| AI suggested replies AI writes a draft. A person checks or sends it. | Available AI writes a draft. You review it and click Send. Plan: Essentials / Host / Professional / Mogul
| With conditions AI writes drafts for you to check and edit. Plan: Pro
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| AI automatic replies AI sends guest replies without a person approving each one. Check the limits. | With conditions AI can send guest replies for you. Plan: Mogul
| With conditions AI can send replies when it is confident enough. Plan: Pro
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| Approval before AI sends Controls for a person to check an AI reply before it is sent. | Available AI writes a draft. You review it and click Send. Plan: Essentials / Host / Professional / Mogul
| With conditions Choose draft-only mode to review replies before sending. Plan: Pro
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| Translations Check automatic message translation. Templates written in several languages are a different feature. | We could not confirm this feature or what it requires. | With conditions Translate a guest’s message with one tap. Plan: Messaging / Pro
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| SMS messages Text guests by SMS. Check supported countries, phone numbers and fees. | We could not confirm this feature or what it requires. | With conditions Send automatic text messages to cleaners or managers. Plan: Messaging / Pro
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| Email messages Email guests. Check sender and booking-site limits. | With conditions Write inbox emails to guests who booked through Direct. Details: Professional / Mogul: Direct booking guest emails
| With conditions Email guests with manual bookings and read replies in the inbox. Plan: Messaging / Pro
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| 06 / Direct bookings & payments | ||||||||||||
| Website builder Vendor-provided tools to create and host a direct-booking website. | Available Build a website where guests can book directly. Plan: Professional / Mogul | Available Build a branded website for one listing, a group or all your listings. Plan: Pro | ||||||||||
| Booking widget Add a booking engine to a website hosted elsewhere. | Available Add a booking form to your website. Plan: Professional / Mogul | With conditions Link your website to a booking checkout page. Plan: Pro
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| Custom domain Use your own domain for the provider’s direct-booking website. | With conditions Use your own web address for a Direct site. Plan: Professional / Mogul
| With conditions Use your own web address for direct bookings. Plan: Pro
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| Payment processors Payment services, with country and plan requirements. | Available Direct Basic uses your Stripe account. Direct Premium uses Hospitable and Adyen. Plan: Professional / Mogul | With conditions Take direct-booking payments through Stripe, or collect them yourself. Plan: Pro
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| Payment schedules Schedule booking payments or installments. Check which booking types are supported. | Available Let Direct guests pay in scheduled installments. Plan: Professional / Mogul | With conditions Stripe takes full payment when the guest books. Plan: Pro
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| Security deposits Collect or hold refundable deposits. Damage insurance and protection are separate features. | Available Separate refundable deposit charge Plan: Professional / Mogul
| We could not confirm a built-in tool to hold and release refundable deposits. | ||||||||||
| Refunds Issue refunds through supported payment steps. Check whether fees are refunded too. | Available Issue refunds yourself or use automatic refunds based on your cancellation policy. Plan: Professional / Mogul
| We could not confirm refunds in Host Tools. Canceling a booking does not prove a refund is sent. API changes do not refund Stripe payments. | ||||||||||
| Rental agreements Create, send or sign guest agreements. Check whether electronic signatures are supported. | Available Direct booking rental agreements Plan: Professional / Mogul | With conditions Require guests to sign a PDF before booking directly. Plan: Pro
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| Guest verification Checks of guest identity or bookings. These do not guarantee you meet legal rules. | Available Direct Premium checks guests. Plan: Professional / Mogul | With conditions Require a government photo-ID check before a direct booking. Plan: Pro
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| Direct booking fees Fees for direct bookings. Check payment-processing fees and paid protection too. | Available Basic: 1% host fee; Premium: 3% host + 4% guest or 7% host Plan: Professional / Mogul | With conditions Host Tools adds no fee for direct bookings. Plan: Pro
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| 07 / Cleaning & operations | ||||||||||||
| Automatic tasks Creates tasks automatically from bookings or events linked to a booking. | Available Create task rules for each stage of a booking. Plan: Essentials / Host / Professional / Mogul | With conditions Imported bookings create cleaning jobs in Turno. Details: Check which Host Tools plan includes this.
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| Cleaner access Give cleaners access to tasks or calendars without extra management tools they do not need. | Available Invite teammates to see their assigned work. Plan: Host / Professional / Mogul
| With conditions Invite cleaners to see basic booking details. Plan: Pro
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| Task checklists Reuse task lists and mark jobs done. | Available Check off task steps in the Tasks App. Details: Check which plan includes this.
| We could not confirm built-in task checklists. Cleaner access and a Turno link do not confirm them. | ||||||||||
| Photo requirements Ask for or require photos of finished work. | Available Require photos for tasks. Details: Check which plan includes this.
| We could not confirm required cleaning photos. ID photo uploads are a different feature. | ||||||||||
| Task notifications Send notices when tasks are assigned, changed or completed. | Available Send task alerts and reminders. Plan: Essentials / Host / Professional / Mogul
| With conditions Email or text cleaners about bookings, changes and cancellations. Plan: Messaging / Pro
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| Maintenance tasks Record maintenance jobs or assign them to someone. General reminders are a separate feature. | Available Recurring maintenance tasks Details: Check which plan includes this. | We could not confirm a tool to create, assign and track repair jobs. | ||||||||||
| Cleaning connections Connections to outside cleaning services, with their setup requirements. | With conditions Connect to Turno. Plan: Host / Professional / Mogul
| With conditions Connect listings to Turno for cleaning schedules. Details: Check which plan includes this.
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| 08 / Check-in & smart access | ||||||||||||
| Checkin instructions Send check-in details to guests at supported stages of a booking. | Available Schedule messages with check-in details. Plan: Essentials (limited) / Host / Professional / Mogul
| With conditions Send arrival details in automatic messages. Plan: Messaging / Pro
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| Guest portal A booking page or portal for guests. Check what guests can do there. | Available Guest portal with check-in tasks and booking details Plan: Essentials / Host / Professional / Mogul
| We could not confirm a guest portal for use after booking. Checkout and ID checks are separate tools. | ||||||||||
| Lock connections Supported smart-lock platforms connect directly or through another service. | Available Connect supported Schlage, Yale and August locks. Plan: Professional / Mogul
| With conditions Connect supported Yale, August, Schlage and other locks through Seam. Details: Pro + smart locks
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| Automatic lock codes Creates lock codes automatically for each booking. Check the required hardware and services. | Available Create a different door code for each booking. Plan: Professional / Mogul
| With conditions Make a new door code for each guest. Details: Pro + smart locks
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| Code scheduling Set codes to work only during the stated check-in and checkout times. | Available Make door codes work during the guest’s stay. Plan: Professional / Mogul
| With conditions Choose when door codes start and stop working around a stay. Details: Pro + smart locks
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| Code delivery Send booking access codes to guests through supported channels. | Available Send door codes in guest message threads. Plan: Professional / Mogul
| With conditions Send codes in messages or through supported Airbnb Seamless Entry. Details: Pro + smart locks
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| Access extra costs Smart-access software or connections may cost extra. Hardware is a separate cost. | With conditions Some devices are included. Extra devices cost more. Plan: Professional / Mogul
| With conditions USD3 per connected lock each month. Details: Pro + smart locks
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| 09 / Reports & accounting | ||||||||||||
| Booking reports Reports about bookings. Check which measures they include. | Available View and filter booking figures. Details: Professional / Mogul for full metrics | With conditions See booking counts, booking sites and booking status. Details: Check which plan includes this.
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| Occupancy reports See how often your rentals are booked. Filter by date or property. | Available See how often your properties are booked. Details: Professional / Mogul for full metrics | With conditions See how often your properties are booked. Details: Check which plan includes this.
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| Revenue reports Revenue reports and the measures they include. These are separate from financial accounting. | Available See your booking income. Details: Professional / Mogul for full metrics | With conditions See income and average nightly prices by listing or booking site. Details: Check which plan includes this.
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| Owner statements Statements for property owners. Check which income and expenses they include. | Available Owner statements Plan: Mogul | We could not confirm owner statements. Owner access to booking finances is a different feature. | ||||||||||
| Expense tracking Record property or booking expenses in the software. | Available Track business and property costs. Details: Mogul: Hospitable Accounting
| We could not confirm a tool to enter and track expenses. | ||||||||||
| Accounting connections Which accounting tools connect and what they can share. | With conditions QuickBooks accounting connection Plan: Mogul
| We could not confirm a supported connection to an accounting service. | ||||||||||
| Report exports Download reports in the listed file types. | Available Download business and financial figures as CSV files. Details: Professional / Mogul for full metrics | With conditions Download booking reports as CSV files. Details: Check which plan includes this.
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| 10 / Team & owner access | ||||||||||||
| Team users Extra staff accounts, with any user or plan limits. | Available Invite as many extra users as you need. Plan: Essentials / Host / Professional / Mogul | Available Invite Assistant, Virtual Assistant, Owner and Cleaner users Plan: Pro | ||||||||||
| User permissions Choose what each person can see and do. | Available Choose which tools and money details each user can see. Details: All plans | With conditions Roles control what each user can view or change. Plan: Pro
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| Choose which properties each person can access Choose which properties a person can access. | Available Choose which properties each user can see. Details: All plans | Available Give users access to selected listing groups. A group can have one listing. Plan: Pro | ||||||||||
| Owner portal Let owners view property, booking or financial details. | Available Owner portal Plan: Mogul | With conditions Owners can see booking finances and block dates for their own stays. Plan: Pro
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| Mobile app A mobile app. A website that fits a phone screen does not confirm an app. | With conditions Invited users can use the phone app. Plan: Host / Professional / Mogul
| Available iPhone and Android apps with alerts. Plan: Messaging / Pro | ||||||||||
| 11 / Integrations & data access | ||||||||||||
| Public API An API for outside developers. API connections to booking sites alone do not confirm developer access. | With conditions Developer API on Host and above Plan: Host / Professional / Mogul | With conditions Connect your own software through the API. Details: Check which plan includes API access.
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| API access conditions Who can use the developer API, including required plans, approval and access limits. | With conditions Host, Professional or Mogul required Plan: Host / Professional / Mogul | With conditions Use an account token or OAuth to connect software. Details: Check which plan includes API access.
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| Webhooks Sends notices about events to linked systems. | Available Send event alerts to connected software. Plan: Host / Professional / Mogul | With conditions Send booking data to another tool when message-rule events happen. Details: Check which plan includes this.
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| Zapier A Zapier connection with stated events, actions or plan requirements. | With conditions Connect booking, property, message and review tasks through Zapier. Plan: Host / Professional / Mogul
| With conditions Send booking data to Zapier using webhooks. Details: Check which plan includes this.
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| Data export Check which data you can take with you, beyond calendar feeds. Ask which file types you can download. | Available Reservations, tasks, taxes and reviews in CSV Details: Professional / Mogul for full metrics | With conditions Download bookings as CSV files from Settings → Data Export. Details: Check which plan includes this.
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| 12 / Setup & support | ||||||||||||
| Onboarding Setup help, including whether it is optional or costs extra. | Available Set up the account yourself with guidance. Rapid Rollout help costs extra. Plan: Essentials / Host / Professional / Mogul | Available Free personalized setup Plan: Messaging / Pro | ||||||||||
| Moving your data Help or tools to import records from another system. | With conditions Support can import past manual or direct bookings from a CSV file. Details: Check which plan includes this.
| With conditions Free help moving booking sites, calendars and past bookings from CSV files. Plan: Messaging / Pro
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| Help center Public guides and help pages. These alone do not show the quality of support. | Available Public help articles Details: All tiers | Available Public searchable help center Details: Public guides | ||||||||||
| Email support Email support, with any plan limits. Response time is unconfirmed. | Available Contact a person by email. Plan: Host / Professional / Mogul | With conditions Contact support by email. Details: Public contact
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| Chat support Live or in-app support chat. Check whether help comes from a person, an AI bot or self-service pages. | Available Contact a person by chat. Plan: Host / Professional / Mogul | We could not confirm live chat with a person. The help center has a Fin bot. | ||||||||||
| Phone support Phone support, with any plan or country limits. | We could not confirm this feature or what it requires. | We could not confirm general phone support. Setup and migration calls are separate services. | ||||||||||
| 13 / API features | ||||||||||||
| API features are listed below. Each row shows its access rules. Live operation is not confirmed. | ||||||||||||
| Documented API versions Versions listed in the public API guides. This does not guarantee they work with your setup. | Available 2.0 Details: Check that your plan lets you connect your own software. | Available OpenAPI 3.0.0; contract version 1.10.0 Details: Check which plan lets you connect your own software. | ||||||||||
| API authentication Security methods listed in the API guide. Approval to use the API and the right plan are separate requirements. | Available Bearer token Details: Check that your plan lets you connect your own software. | With conditions Use OAuth2 or an older authToken header. Details: Check which plan lets you connect your own software.
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| Read property records Read property records through the API. | With conditions GET /properties Details: Check that your plan lets you connect your own software.
| With conditions Read all listings including disabled listings Details: Check which plan lets you connect your own software.
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| Read reservation records An API tool reads booking records. | With conditions GET /bookings Details: Check that your plan lets you connect your own software.
| With conditions Read a booking, or listing bookings that overlap your chosen dates. Details: Check which plan lets you connect your own software.
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| Create bookings An API tool creates bookings. This does not confirm the same steps are available in the interface. | With conditions POST /bookings Details: Check that your plan lets you connect your own software.
| With conditions Create an internal reservation for a listing Details: Check which plan lets you connect your own software.
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| Update bookings An API tool changes booking fields. Check which fields and booking sites it supports. | With conditions PUT /bookings/{identifier} Details: Check that your plan lets you connect your own software.
| With conditions Change booking contacts, times and notes. Manual and direct bookings also allow date and amount changes. Details: Check which plan lets you connect your own software.
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| Read guest data Read guest records through a separate API tool or as part of a booking response. Check which option is supported. | With conditions Get guest details from booking records. Details: Check that your plan lets you connect your own software.
| With conditions Read guest contact details from booking records. Details: Check which plan lets you connect your own software.
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| Update guest records Updates guest records, not just contact fields on a booking. | We could not confirm that connected software can use this feature. Details: Check that your account lets connected software do this. | We could not confirm updates to separate guest records. Booking contact changes are a different function. | ||||||||||
| Read guest messages An API tool reads guest messages or conversation details. | With conditions GET /bookings/{uuid}/messages Details: Check that your plan lets you connect your own software.
| With conditions Read messages linked to a booking. Details: Check which plan lets you connect your own software.
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| Send guest messages An API tool adds or sends guest messages. Check access requirements separately. | With conditions POST /bookings/{uuid}/messages Details: Check that your plan lets you connect your own software.
| With conditions Send a text-only guest message for a booking. Details: Check which plan lets you connect your own software.
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| Read nightly rates Read rates through an API tool or nightly-price fields in a calendar response. | With conditions Get nightly prices from calendar records. Details: Check that your plan lets you connect your own software.
| With conditions Read date prices, minimum nights and arrival/departure restrictions Details: Check which plan lets you connect your own software.
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| Update nightly rates Send nightly prices through the API. This is separate from working out which price to use. | With conditions PUT property calendar rates Details: Check that your plan lets you connect your own software.
| With conditions Set listing prices and calendar restrictions Details: Check which plan lets you connect your own software.
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| Read availability calendar Read open dates or calendar nights through the API. | With conditions GET /properties/{uuid}/calendar Details: Check that your plan lets you connect your own software.
| With conditions Read blocked dates for a listing. Details: Check which plan lets you connect your own software.
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| Read payment records Reads actual payment records. Changing payment settings or making payment links is a separate feature. | With conditions Read payout records. Guest-charge records are not confirmed. Plan: Host / Professional / Mogul
| We could not confirm access to individual payment records. Quotes and booking payout totals do not confirm it. | ||||||||||
| Read refund records An API tool reads refund records. This does not confirm that it can issue refunds. | We could not confirm that connected software can use this feature. Details: Check that your account lets connected software do this. | We could not confirm access to refund records. | ||||||||||
| Read owner records Read property-owner records through the API. | With conditions GET /owners Plan: Mogul
| We could not confirm access to separate owner records. | ||||||||||
| Custom data fields API tools for custom fields or extra booking details. Check which types of data each tool supports. | With conditions Add selected details to booking records. Details: Check that your plan lets you connect your own software.
| We could not confirm tools to add your own custom fields. | ||||||||||
| Manage webhook plans API tools to list, create or remove webhook plans. A guide to receiving webhook updates alone does not confirm these controls. | We could not confirm that connected software can use this feature. Details: Check that your account lets connected software do this. | With conditions Read the saved webhook address. Details: Check which plan lets you connect your own software.
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| Documented throttling response The API lists error 429 for too many requests or another stated request limit. Exact numeric limits need separate confirmation. | With conditions Request limits vary by tool. Details: Check that your plan lets you connect your own software.
| With conditions Too many requests return HTTP 429. Details: Check which plan lets you connect your own software.
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| Reservation pagination Read booking records a page at a time. Check the default page size and any maximum. | With conditions page and per_page; default 10, maximum 100 Details: Check that your plan lets you connect your own software.
| With conditions Read listings in batches of 1–500, using a cursor to get the next batch. Details: Check which plan lets you connect your own software.
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Compare property management software for daily work — Hospitable vs Host Tools
List the jobs you want to handle in one place. Check booking sites, guest messages, payments and staff access first. Then compare the plan and extras needed for those jobs. A long feature list will not show whether your booking sites and work rules are covered.
Hospitable: what to consider
Match the plan to your guest messages and work tasks. Owner statements and the owner portal need Mogul. Check direct-booking fees and any extra charges for pricing tools or smart devices. Read the Hospitable profile for its plans and requirements.
Host Tools: what to consider
Check whether cleaner notices meet your needs. They do not establish built-in task checklists. When availability sync is on, block dates in Host Tools; blocks made only on a booking site can reopen. Read the Host Tools profile for its plans and requirements.
Explore all property management options, how to choose property management software, how to plan a software switch to continue your shortlist.
Common questions
What should I test before switching to one of these tools?
Check future bookings, blocked dates and rate plans before the new system takes control. Then look at rates and fees on each booking site. A link marked connected does not prove that every booking or price rule moved across.
How should I compare the full setup for Hospitable and Host Tools?
List the main software and any extras on their own. Extras can include lock tools, guidebooks, paid modules and a team to answer guests. Ask which tasks your quote covers. Name the person who will do the work that remains. An inbox or task list does not do it all for you.
Does a Created smart-lock code in Hospitable mean the guest can enter?
No. Created, Visible and Active are different states. A code can exist before the guest can use it. Check its status and active dates before sending entry steps. Hospitable’s smart-lock feature is for Professional, Mogul and Legacy plans with a supported lock.
Where should I block owner stays when Host Tools syncs availability?
Block the dates in Host Tools when its availability sync is on. It then acts as the main calendar. A manual block made on a booking site is not treated as a booking and may reopen. Check the block on each linked site.