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Hospitable vs Host Tools vs iGMS

Compare Hospitable vs Host Tools vs iGMS for daily rental work. Check bookings, guest messages and daily tasks. Choose a plan that covers the jobs you need.

Overview

Hospitable

Sync booking calendars, use a shared guest inbox and set task rules tied to bookings.

Best for: Link guest messages and cleaning tasks to bookings.

Host Tools

Automate guest messages. Pro adds calendar tools, rate rules, direct booking and team access.

Best for: Guest messages and cleaner notices, with Pro for broader booking tools.

iGMS

Manage booking calendars, guest messages, cleaning work and direct bookings. PRO+ adds owner statements and other tools.

Best for: Coordinating booking calendars, messages and cleaners in one system.

Your properties

Compare features by plan.

Billing

Filter comparison featuresShowing all 110 detailed properties.

Area Only differences & unknowns

What matters to you

Hospitable

4.2 / 5Out of 1,090 reviews

Property management

Host Tools

4.7 / 5Out of 217 reviews

Property management

iGMS

4.6 / 5Out of 495 reviews

Property management

Score

Score92

STRCompare scoring

Score90

STRCompare scoring

Score89

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At a glance / Prices for your properties

Properties

Essentials, Professional and Mogul list unlimited properties. Host allows up to two. We could not confirm an overall minimum.

Host Tools lists prices for 1–134 properties. It is unclear whether Enterprise starts at 134 or above 134. Ask about your account’s limit.

We could not confirm a firm maximum property count. Yearly prepayment normally covers up to nine committed properties. From ten, a yearly commitment applies. The guides describe an exception for a prepayment upgrade.

Overview

Hospitable syncs booking-site calendars. It has a shared guest inbox and task rules triggered by bookings.

Messaging automation and a Pro plan adding calendar, rates, direct booking and team access.

PMS with FLEX, PRO and PRO+ plans, channel calendars, guest messaging, cleaning coordination and direct-booking tools. PRO+ adds revenue management, an AI agent and owner statements.

Plans and add-ons

Essentials

Check the selected property count and billing period.

Host

Check the selected property count and billing period.

Mogul

Check the selected property count and billing period.

Professional

Check the selected property count and billing period.

Messaging

Send messages to guests and cleaners, use mobile tools and translate messages. Calendar and price tools need Pro.

Pro

Adds calendar and rate tools, direct booking, team access and AI. Optional smart locks cost another USD 3 per lock each month.

Enterprise

Ask Host Tools for an Enterprise quote. Its site is unclear whether Enterprise starts at 134 properties or only above 134. Confirm which plan you can use and what it includes.

Smart locks · add-on

You need Pro, plus USD 3 per connected lock each month. You need supported hardware and a linked account.

FLEX

You pay for booked nights, with a minimum charge for each active property. Ask which features are included where the plan card and feature table differ.

PRO

The rate per property depends on your property count. Yearly advance-payment and contract terms differ for larger groups. Ask for API and phone support access.

PRO+

Adds revenue tools, an AI agent and owner statements. Partners and optional services may charge extra.

1-property price for your selection

Plan: monthly total · USD 59

Plan prices and conditions

Messaging entry plan account price · USD 30.00Monthly billing selection · You pay for enabled listings. Linked listings for the same property count once. Disabled listings are not billed. Mid-month changes can bring charges or credits. Tax treatment is not confirmed.

Plan prices and conditions

Messaging: USD 30

You pay for enabled listings. Linked listings for the same property count once. Disabled listings are not billed. Mid-month changes can bring charges or credits. Tax treatment is not confirmed.

Pro: USD 32

You pay for listings that are turned on. Listings on different booking sites count once when linked to the same property. Listings that are turned off are not billed.

Changes during a billing period may add a charge or credit.

Ask how tax applies.

Optional smart locks cost an extra USD 3/connected lock/month; Hardware and payment-processing costs are separate.

Enterprise: Contact the provider for a quote.

PRO monthly plan cost · USD 48.00Monthly billing. This shows the published rate for one property as an account total. Check when payment is due: PRO terms require the full month upfront, while the pricing FAQ says the first month is prorated and later bills cover the past month. Part-month refunds are not offered. Assumes 1 billable active or committed property. Taxes, third-party fees, extras and overuse charges are excluded.

Plan prices and conditions

FLEX: Price not confirmed

Monthly total based on use: USD1 per booked night, at least USD20 per active property. Canceled bookings excluded. You pay for the past month on the first day of the next month. We need the actual booked nights and active property count. The one-property minimum applies even with no active properties. Tax/third-party costs excluded.

PRO: USD 48

This shows the published rate for one property as an account total. Check when payment is due: PRO terms require the full month upfront, while the pricing FAQ says the first month is prorated and later bills cover the past month.

Part-month refunds are not offered. Assumes 1 billable active or committed property. Taxes, third-party fees, extras and overuse charges are excluded.

PRO+: USD 69

This shows the published rate for one property as an account total. Check when payment is due: PRO+ terms require payment within the first 7 days and prorate the first month.

General terms require full advance payment, while the pricing FAQ says bills cover the past month. Part-month refunds are not offered. Assumes 1 billable active or committed property. Taxes, third-party fees, extras and overuse charges are excluded.

Limits and requirements

Host allows up to two properties. The other listed plans allow unlimited properties.
Owner statements and the owner portal require Mogul.
Direct Basic charges the host 1%, plus payment processing fees. Premium lets you split fees or have the host pay them all.

When availability sync is enabled, block dates in Host Tools: channel-only blocks can be reopened.
Stripe takes full payment at booking. For split payments or deposit schedules, collect payments by hand through an outside service.
Cleaner alerts and Turno projects do not confirm built-in task management or checklists.

Booking.com needs the right XML rate setup. Other rate types can stay open for bookings without appearing in iGMS. Calendar feeds share fewer details and update from time to time.
You need approval and the user’s permission to access data through the API. Methods for changing direct bookings do not prove you can change every booking from other sites.
The built-in ID check collects guest ID photos for the host to review. Automatic checks of the documents are not confirmed.
The guides describe linked locks and code fields in messages. Check whether it creates a new code for each guest and when codes turn on and off.

Review sources

CapterraRating 4.7 / 5 · 144 reviews

TrustpilotTrustScore 3.9 / 5 · 674 reviews

G2Rating 4.8 / 5 · 272 reviews

GetAppRating 4.7 / 5 · 144 reviews

CapterraRating 4.8 / 5 · 182 reviews

TrustpilotTrustScore 4.4 / 5 · 35 reviews

GetAppRating 4.8 / 5 · 182 reviews

Software AdviceRating 4.8 / 5 · 182 reviews

CapterraRating 4.6 / 5 · 306 reviews

TrustpilotTrustScore 4.6 / 5 · 144 reviews

G2Rating 4.7 / 5 · 45 reviews

GetAppRating 4.6 / 5 · 306 reviews

Software AdviceRating 4.6 / 5 · 306 reviews

01 / Plans & requirements

Plan options

Plans offered for this rental software. Optional modules are separate from plan levels.

Available

Essentials; Host; Professional; Mogul

Plan: Essentials / Host / Professional / Mogul

Available

Messaging, Pro and Enterprise. Ask for an Enterprise quote.

Plan: Messaging / Pro / Enterprise

With conditions

FLEX, PRO and PRO+

Plan: FLEX / PRO / PRO+

AI Upsells is marked coming soon.

Property limits

Listing or property limits for each plan. A target customer range does not confirm a strict limit.

Available

Host: up to 2 properties. Other plans have no property limit.

Essentials, Professional and Mogul list unlimited properties. Host allows up to two. We could not confirm an overall minimum.

Plan: Essentials / Host / Professional / Mogul

With conditions

The price table covers up to 134 listings. Larger accounts need an Enterprise quote.

Host Tools lists prices for 1–134 properties. It is unclear whether Enterprise starts at 134 or above 134. Ask about your account’s limit.

Plan: Messaging / Pro / Enterprise

Host Tools gives two different starting points for Enterprise: 134 listings or above 134. Ask which applies.
We could not confirm a firm account limit.

We could not confirm a maximum number of properties. Pricing has options for 1–20 properties and for more than 20. Yearly plans for up to 9 committed properties normally require payment in advance. Larger groups have different terms.

How you are charged

How plan fees are worked out and billed. Check whether you pay per listing, per account or a share of booking income.

Available

Paid plans charge a base fee, plus extra-property fees when they apply.

Plan: Host / Professional / Mogul

With conditions

Pay for enabled listings. The same property on several booking sites counts once.

Plan: Messaging / Pro

Yearly prices are shown per month, but you pay for the year.
Disabled listings are not billed. Changing enabled listings may adjust the bill for part of the month.

With conditions

Pay per active property or per booked night.

FLEX: $1 per booked night, with a $20 minimum per active property.
PRO and PRO+: Prices depend on your property count. You may need to pay for at least one property.
Contract: The billing terms and FAQ differ on payment timing and yearly cancellations. Check your contract.

Plan: FLEX / PRO / PRO+

Booking fees

Fixed or percentage fees on bookings. Check which transactions they apply to.

With conditions

Fees depend on how guests book and pay.

Plan: Professional / Mogul

Direct Basic and Direct Premium have different fees. These are not fees for every booking site.

With conditions

Host Tools adds no fee for direct bookings.

Plan: Pro

Plan fees and payment processing fees still apply.

With conditions

FLEX charges by booked night

Plan: FLEX

FLEX lists a 0% booking fee but charges $1 per booked night. The minimum is $20 per active property. Booking sites and payment services charge their own fees.

Paid add-ons

Features or services that cost extra beyond your plan.

Available

Optional setup help, extra devices and some pricing tools cost extra.

Plan: Essentials / Host / Professional / Mogul

With conditions

Smart-lock tools cost USD3 per connected lock each month.

Details: Pro + smart locks

Buy a supported lock and connect it.

With conditions

Some website, support and partner tools cost extra.

Details: Plan-specific optional services

The table lists extra fees for white label or a custom domain. PRO tools for support and productivity and damage protection options also cost extra. Partner plans may add fees. Check prices for your account.

Trial

Trial length and rules. A demo is different from a free trial.

Available

14 days; no card required

Trial start: The trial starts when you create your account. There is no property limit.
Subscribing: When you sign up for a plan, the trial ends.
Dynamic Pricing: To turn it on, first sign up for a plan. This ends the main trial. Essentials has its own Dynamic Pricing trial.

Details: Mogul trial

Available

Fourteen-day trial without a card

Plan: Messaging / Pro

With conditions

14-day free trial for new users.

Details: New registered users

You need a valid card to keep using a paid plan. Confirming your subscription starts billing.

Setup fees

One-time setup fees. A missing price does not mean setup is free.

Available

No required setup fee. You can pay for extra setup help.

Plan: Essentials / Host / Professional / Mogul

Available

Personalized setup and migration are free

Plan: Messaging / Pro

With conditions

No required setup fee is advertised.

Plan: FLEX / PRO / PRO+

A free setup session is offered for 10 or more properties. PRO and PRO+ list guided setup. Custom help and partner services may cost extra.

02 / Channels & sync

Airbnb connection

How to connect Airbnb, and which accounts and listings qualify.

Available

Connect to Airbnb.

Plan: Essentials / Host / Professional / Mogul

With conditions

Direct Airbnb connection

Plan: Messaging / Pro

You need Pro to manage calendars and rates. Messaging handles guest messages.

With conditions

Connect to Airbnb.

Plan: FLEX / PRO / PRO+

Your listings must meet Airbnb’s rules. For co-hosted listings, the main host must connect. Then use iGMS to change prices and open dates.

Vrbo connection

How to connect Vrbo, and which accounts and listings qualify.

Available

Connect to Vrbo.

Plan: Essentials / Host / Professional / Mogul

With conditions

Direct Vrbo connection

Plan: Messaging / Pro

You need Pro to manage calendars and rates. Messaging handles guest messages.

With conditions

Connect to Vrbo.

Plan: FLEX / PRO / PRO+

Group the correct listings to sync them as one property. Some functions vary between Vrbo connection types. Reviews require the new type.

Booking.com connection

How to connect Booking.com and which accounts and listings qualify.

Available

Connect to Booking.com.

Plan: Essentials / Host / Professional / Mogul

With conditions

Direct Booking.com connection

Plan: Messaging / Pro

You need Pro to manage calendars and rates. Messaging handles guest messages.

With conditions

Connect to Booking.com.

Setup: Set up existing open dates and prices again.
Limits: Only XML rates sync. Other rates can still be booked, but iGMS cannot see them. Bookings that ended before you connected cannot be fetched.

Plan: FLEX / PRO / PRO+

iCal import

Import calendars from other tools. Check which details arrive and how updates work.

Available

Checks outside calendars about every 20 minutes.

Plan: Essentials / Host / Professional / Mogul

Imports blocked dates. Guest and payment details depend on what the outside calendar shares.

With conditions

Import bookings from an outside calendar.

Plan: Pro

Calendar sharing does not include all messages or payment details.

With conditions

Import bookings from outside calendars.

Plan: FLEX / PRO / PRO+

Data syncs each hour. You can also refresh it by hand. Google events must start with Reserved or Reservation to block dates. iCal shares limited fields. It does not fully sync rates or messages.

iCal export

Export calendar feeds to other tools. A calendar feed is different from an export of full booking records.

Available

Share booking and task calendars.

Details: Check which plan includes this.

With conditions

Share your calendar through an iCal link.

Details: Check which plan includes this.

This shares calendar data, not all the details of a full booking-site connection.

With conditions

Share separate booking and cleaning calendars.

Plan: FLEX / PRO / PRO+

Each property has its own feeds. The app reading the feed controls how often it checks for changes. Reset the token to stop an old link from working.

Rate sync

Send rates to linked booking sites. Check which sites are supported and any limits.

Available

Send prices to linked booking sites.

Details: Check which plan includes this.

With conditions

Send calendar prices to linked booking sites.

Plan: Pro

Automatic price updates run every 6 hours. Manual Sync Prices can take up to 5 minutes.
Price rules use the currency set on the booking site.

With conditions

Share prices and minimum stays with directly linked sites.

Plan: FLEX / PRO / PRO+

Set prices for a group of listings or one site. Check Booking.com XML rates and any site markups. iCal does not share full pricing.

Availability sync

Send open and blocked dates to booking sites. Check how it works and any limits.

Available

Send open and blocked dates to linked booking sites.

Plan: Essentials / Host / Professional / Mogul

Airbnb limited connections cannot send these updates.

Available

Direct bookings update open and blocked dates on linked sites.

Plan: Pro

With conditions

Share open and blocked dates across linked sites.

Plan: FLEX / PRO / PRO+

New bookings and manual bookings block grouped channels. Remove extra Airbnb/Vrbo/Booking.com iCal links for the same bookings to avoid double blocks. External iCal updates can lag.

Reservation sync

Import bookings and changes from booking sites, or keep them in sync. Check which sites are supported.

Available

See bookings from linked sites in one calendar.

Details: Check which plan includes this.

With conditions

Bring bookings from linked sites into one calendar.

Plan: Pro

Connect each booking site and import its bookings.

With conditions

See bookings from linked sites together.

Plan: FLEX / PRO / PRO+

Airbnb, Vrbo and Booking.com connect directly. Other sites use iCal, with fewer details and slower updates. Reports still use individual listings.

Channel message sync

Send and receive guest messages through booking-site connections. Check which sites are supported.

Available

Send and receive Airbnb, Vrbo and Booking.com messages

Plan: Essentials / Host / Professional / Mogul

Connect a supported booking site first.

Available

Airbnb, Vrbo, Booking.com and Houfy messaging

Plan: Messaging / Pro

With conditions

Read Airbnb, Booking.com, Vrbo and direct guest messages.

Plan: FLEX / PRO / PRO+

Group listings with direct connections. You can use different saved messages for each site. We do not know if iCal connections can share messages.

Sync limitations

Known delays, fields that do not sync and limits on connections. These details alone do not show how reliable the service is.

Available

Imports blocked dates from an outside calendar.

Details: Essentials / Host / Professional / Mogul: iCal import

It does not import past bookings. Other details depend on what that calendar shares.
To share dates back, you need a separate calendar export.

With conditions

Airbnb setup mode does not send price or date updates.

Plan: Messaging / Pro

Disconnect your old property-management software. Reconnect Airbnb without setup mode before turning on updates.

With conditions

Some dates and prices cannot sync.

Plan: FLEX / PRO / PRO+

Manual Airbnb blocks do not import. iGMS cannot see Booking.com rates outside XML. iCal refreshes hourly. Duplicate feeds can block dates twice.

03 / Reservations & calendars

Multi calendar

A calendar view showing multiple listings and bookings together.

Available

See your listings in one calendar.

Plan: Essentials / Host / Professional / Mogul

Available

See bookings from different sites in one calendar.

Plan: Pro

With conditions

See your properties in one calendar.

Plan: FLEX / PRO / PRO+

Group the listings for each property to see its bookings together. Check that each group is correct.

Manual bookings

Enter bookings by hand as well as importing them from booking sites.

With conditions

Create manual bookings through an AI app.

Plan: Host / Professional / Mogul

Use a supported AI app and approve its connection. You must own the account or be an admin with full access.
Handle payments for manual bookings outside Hospitable.
For bookings from booking sites, you can only change notes and check-in or check-out times.
This uses MCP, a way for an AI app to connect to Hospitable. We could not confirm the same controls in the website.

Available

Create a reservation by selecting calendar dates

Plan: Pro

With conditions

Create bookings in the booking calendar

Plan: PRO / PRO+

Manual bookings block dates, support email messages and create cleaning tasks. Reports do not include their payout. Make changes in the Booking Calendar.

Booking changes

Edit booking fields and check whether changes reach linked booking sites.

With conditions

Change manual bookings through an AI app.

Plan: Host / Professional / Mogul

Use a supported AI app and approve its connection. You must own the account or be an admin with full access.
Handle payments for manual bookings outside Hospitable.
For bookings from booking sites, you can only change notes and check-in or check-out times.
This uses MCP, a way for an AI app to connect to Hospitable. We could not confirm the same controls in the website.

With conditions

Change check-in and check-out times on the website or phone app.

Plan: Pro

Door-code times and timed message fields use your new times.
We could not confirm other booking changes in the website or app.

With conditions

Edit manual booking details

Plan: PRO / PRO+

Use the Booking Calendar to edit the booking. We do not know which changes you can make to bookings from other sites.

Booking cancellation

Cancel bookings, with each booking site’s rules and refund limits.

With conditions

Cancel manual bookings through an AI app.

Plan: Host / Professional / Mogul

Use a supported AI app and approve its connection. You must own the account or be an admin with full access.
Handle payments for manual bookings outside Hospitable.
For bookings from booking sites, you can only change notes and check-in or check-out times.
This uses MCP, a way for an AI app to connect to Hospitable. We could not confirm the same controls in the website.

With conditions

Cancel Airbnb, manual and direct bookings from the calendar.

Plan: Pro

Cancel bookings from other sites on those sites.
Airbnb rules, penalties and decisions about blocking dates still apply. Cancellation does not mean a refund.
You cannot cancel after checkout.

With conditions

Delete a manual booking and reopen its dates.

Plan: PRO / PRO+

Use Delete Booking. For bookings from other sites, that site’s cancellation rules and penalties apply.

Calendar blocking

Block dates without making a paid guest booking.

Available

Block dates for owner stays, family visits or work.

Details: Check which plan includes this.

With conditions

Block one day or a range of dates.

Plan: Pro

When date updates are on, block dates in Host Tools. It can reopen dates blocked only on a booking site.

With conditions

Block dates across linked booking sites.

Plan: FLEX / PRO / PRO+

Block dates in iGMS. Dates blocked by hand in Airbnb do not copy back to iGMS, so other sites may stay open.

Booking import

Move or import existing bookings. Check which sources and file formats are supported.

With conditions

Support can import past manual or direct bookings from a CSV file.

Details: Check which plan includes this.

Ask Hospitable support for help.
Add your properties first. Their names must match the file.

With conditions

Free help importing past bookings from a CSV file.

Plan: Messaging / Pro

This uses the migration service. We could not confirm a self-service import tool.

With conditions

Import connected-channel bookings and iCal blocks

Plan: FLEX / PRO / PRO+

Linked booking sites add bookings. iCal adds date blocks with fewer details. We do not know if you can import bookings from a CSV file.

Guest records

Save and view guest or contact history. This does not confirm a full customer-management system.

Available

See past chats and details about returning guests.

Details: Check which plan includes this.

With conditions

Save the guest’s name, email and phone number with a booking.

Plan: Pro

We could not confirm a separate guest profile outside booking records.

With conditions

Collect details about guests and their travel companions.

Plan: PRO / PRO+

Use check-in forms for direct bookings. We do not know if there is a full guest database or if all guest history can be imported.

Booking export

Export booking records. Check which file formats are supported.

Available

Download bookings as a CSV file.

Details: Professional / Mogul for full metrics

With conditions

Download bookings as a CSV file and choose the columns.

Details: Check which plan includes this.

Each export covers one year. Canceled bookings are included unless you change the filter.

With conditions

Download bookings as a CSV file.

Plan: FLEX / PRO / PRO+

Reservations Report exports past, current and future booking data. A booking across two months can appear in both monthly reports. Remove duplicate rows before adding up the counts.

04 / Rates & booking rules

Seasonal rates

Set prices for dates or seasons in your rental software.

Available

Set nightly prices for selected dates.

Details: Check which plan includes this.

Available

Set price rules for seasons or selected dates.

Plan: Pro

With conditions

Set prices for selected dates.

Plan: FLEX / PRO / PRO+

Change daily prices in the monthly or yearly calendar. We do not know if you can save named seasons and reuse their rules.

Minimum stays

Set minimum stays. Check limits for each date and booking site.

With conditions

Set stay lengths that change as dates approach.

Setup: Turn on Dynamic Pricing first. When you turn on dynamic stay rules, they replace your old manual stay edits.
Overrides: Your later edits and calendar rules take over. Local stay limits come first.
Essentials: We could not confirm this feature on Essentials.

Plan: Host / Professional / Mogul

Dynamic Pricing fees and limits apply.
Choose your ideal and shortest stays. You can set them by day of the week.

With conditions

Set the fewest nights guests can book.

Plan: Pro

Set Minimum Nights replaces existing minimum-stay rules on Airbnb and Vrbo.

With conditions

Set minimum stays in the property calendar

Plan: FLEX / PRO / PRO+

Set rules for a property’s grouped listings or for one linked site. Each site’s limits still apply.

Gap night rules

Adjust rules for unbooked nights between stays.

With conditions

Allow shorter stays in gaps between bookings.

Setup: Turn on Dynamic Pricing first. When you turn on dynamic stay rules, they replace your old manual stay edits.
Overrides: Your later edits and calendar rules take over. Local stay limits come first.
Essentials: We could not confirm this feature on Essentials.

Plan: Host / Professional / Mogul

Dynamic Pricing fees and limits apply.
Choose a lower stay minimum for gaps that are too short for your normal rules.

Available

Adjust prices for gaps between bookings.

Plan: Pro

With conditions

Allow shorter stays to fill gaps between bookings.

Details: PRO+; connected Airbnb listing

PRO+ Revenue Management can change minimum stays in gaps or at their ends. You need a connected Airbnb listing. The tool must be offered in your market. The US is listed.

Length of stay discounts

Give discounts based on how long guests stay.

Available

Offer discounts for longer stays on Airbnb and Direct.

Details: Check which plan includes this.

Set up Direct discounts separately. Airbnb promotions do not carry over.
Direct uses just one discount. A longer-stay deal comes first. Next is an early-booking deal, then a last-minute deal.

With conditions

Offer weekly discounts for 7+ nights and monthly discounts for 28+ nights.

Plan: Pro

Works with Airbnb, Vrbo, Booking.com, Houfy and direct bookings.
Discounts range from 0–99% before fees and taxes. A monthly discount replaces the weekly one; they do not add together.

With conditions

Weekly and monthly Airbnb discounts

Details: Airbnb channel; PRO / PRO+ for direct-booking discounts

Edit discounts in the Airbnb listing editor if your chosen sync type allows it. The pricing table also lists direct-booking discounts for length of stay on PRO/PRO+.

Last minute discounts

Give discounts based on how soon guests arrive.

Available

Offer last-minute discounts on Airbnb and Direct.

Details: Check which plan includes this.

Set up Direct discounts separately. Airbnb promotions do not carry over.
Direct uses just one discount. A longer-stay deal comes first. Next is an early-booking deal, then a last-minute deal.

Available

Lower prices as the arrival date gets closer.

Plan: Pro

With conditions

Offer last-minute discounts through Dynamic Pricing.

Details: PRO+; connected Airbnb listing

PRO+ guide currently fixes the discount at 15%. The strategy starts discounts within 21, 14 or 7 days. You need an Airbnb connection. Channel promotions can apply on top.

Dynamic pricing

Built-in tools that set prices and connections to outside pricing tools are separate features.

With conditions

Built-in tools set nightly prices.

Essentials: After the Dynamic Pricing trial, pay $15 per property each month. This fee applies if the tool was on during that billing period.
Paid plans: Use within the plan’s included property count is covered. The base plan fee still applies.
Extra properties: Extra fees have two rules. The tool must be on during the billing period. You must have more active properties than your plan includes.
Extra-property rates: For an extra property with a check-in, the normal fee covers this tool. With the tool on but no check-in, it costs $10 for the month.

Plan: Essentials / Host / Professional / Mogul

Not supported

Built-in price rules do not follow market demand.

Plan: Pro

Connect an outside pricing service to adjust prices based on the market.

With conditions

Built-in tools adjust nightly prices.

Details: PRO+; connected Airbnb listing

Prices update every 24 hours based on market demand. Set price limits, seasonal and weekend rules, and minimum stays. You need an Airbnb listing. The US is supported; guides disagree about some other countries. Fees and taxes do not change.

Pricing connections

Connections to nightly-pricing tools and what they require.

With conditions

Connect to PriceLabs.

Plan: Host / Professional / Mogul

You need a PriceLabs account and a working connection. Its fees are separate.
We could not confirm other pricing services.

With conditions

Use PriceLabs prices and minimum stays.

Details: Pro + PriceLabs

You need a paid PriceLabs account and a Host Tools API access token.
Host Tools rules and date overrides can change those prices. If PriceLabs gives no minimum stay, Host Tools uses 1 night.

With conditions

PriceLabs, Beyond, Wheelhouse and DPGO

Plan: FLEX / PRO / PRO+

You need a separate provider account and its approval. Give PriceLabs the right property location. Turn on access for each property. Its guide says it syncs on its own every four hours.

05 / Guest messaging & AI

Unified inbox

See guest message threads from supported booking sites in one view.

Available

Read Airbnb, Vrbo and Booking.com messages in one inbox.

Plan: Essentials / Host / Professional / Mogul

Available

Keep guest and cleaner messages with each booking.

Plan: Messaging / Pro

With conditions

Read Airbnb, Booking.com, Vrbo and direct messages in one inbox.

Plan: FLEX / PRO / PRO+

iCal connections do not provide the same guest messaging tools.

Scheduled messages

Schedule messages before or after booking dates and times.

Available

Schedule messages around booking, arrival and departure.

Plan: Essentials (limited) / Host / Professional / Mogul

Essentials has fewer message rules. Messages must include the guest portal link.
On Essentials, you cannot turn off the new-booking message or remove its required text.

Available

Send messages around guest stays and cleaning tasks.

Plan: Messaging / Pro

With conditions

Messages scheduled around arrival and departure

Plan: FLEX / PRO / PRO+

Property time zone controls timing. A trigger three days before arrival runs exactly then. Late bookings need the separate last-minute option.

Event triggers

Send messages when listed booking events happen.

Available

Send messages when booking events happen. Essentials covers new bookings only.

Plan: Essentials (limited) / Host / Professional / Mogul

Essentials has fewer message rules. Messages must include the guest portal link.
On Essentials, you cannot turn off the new-booking message or remove its required text.

Available

Tell cleaners when bookings are added, changed or canceled.

Plan: Messaging / Pro

With conditions

Send messages when guests inquire, book, change or cancel.

Plan: FLEX / PRO / PRO+

Saved messages also support arrival and departure. Check the properties and timing before turning them on.

Conditional messages

Rules that send or skip messages based on booking details.

Available

Use rules to draft or send answers to guest questions.

Plan: Host / Professional / Mogul

The question must match your rule. Turn on automatic sending if you want replies sent for you.
Rules cover selected question topics, booking stages, properties and booking sites.

With conditions

Offer extra nights when dates next to a booking are free.

Plan: Messaging / Pro

This rule works only with check-in and check-out message events.

With conditions

Send messages based on stay length and back-to-back bookings.

Plan: FLEX / PRO / PRO+

Set minimum and maximum stay lengths. Skip repeat check-in messages for back-to-back bookings. You can turn off automation for one guest or one property.

Message templates

Reuse message templates and fill them with supported guest or booking details.

Available

Reuse saved messages and fill in guest details.

Plan: Essentials / Host / Professional / Mogul

Available

Use suggested messages, edit them or write your own.

Plan: Messaging / Pro

With conditions

Reuse saved guest messages.

Plan: FLEX / PRO / PRO+

Set messages for each property. JPG, PNG and GIF images can be up to 25MB. Share PDFs as links; attachments are not confirmed.

AI suggested replies

AI writes a draft. A person checks or sends it.

Available

AI writes a draft. You review it and click Send.

Plan: Essentials / Host / Professional / Mogul

Essentials allows 10 uses each week, shared by Suggest with AI and Improve with AI.
Paid plans have no limit on Suggest with AI.
Mogul automatic replies are a separate option.

With conditions

AI writes drafts for you to check and edit.

Plan: Pro

It uses listing details and past chats.

With conditions

AI Assistant writes drafts for you to review and send.

Check plan: PRO / PRO+; FLEX is unclear

The pricing table lists PRO and PRO+. The FLEX card also lists AI replies. Ask whether FLEX includes them.

AI automatic replies

AI sends guest replies without a person approving each one. Check the limits.

With conditions

AI can send guest replies for you.

Plan: Mogul

Turn on Auto Reply.
Choose the timing, properties and topics. It will not reply if it lacks details or the topic is blocked.

With conditions

AI can send replies when it is confident enough.

Plan: Pro

The default confidence threshold is 80%. There is also a setting for positive guest messages.
Replies below the threshold or with unconfirmed exact details wait for you to review.

With conditions

AI Agent can send replies for you.

Plan: PRO+

The account owner or admin chooses properties and booking stages. Send at once or after a delay. Answers to inquiries do not accept bookings. Add knowledge as text; the Agent cannot read linked pages or uploaded files.

Approval before AI sends

Controls for a person to check an AI reply before it is sent.

Available

AI writes a draft. You review it and click Send.

Plan: Essentials / Host / Professional / Mogul

Essentials allows 10 uses each week, shared by Suggest with AI and Improve with AI.
Paid plans have no limit on Suggest with AI.
Mogul automatic replies are a separate option.

With conditions

Choose draft-only mode to review replies before sending.

Plan: Pro

Auto-send is a different mode. You do not have to approve every reply in that mode.

With conditions

Review drafts or let AI send replies.

Draft replies: AI Assistant needs you to click Send. Listed on PRO and PRO+.
Automatic replies: AI Agent on PRO+ can send at once or after a delay. During the delay, you can edit the reply or cancel it by replying yourself. It does not wait for approval.

Translations

Check automatic message translation. Templates written in several languages are a different feature.

We could not confirm this feature or what it requires.

With conditions

Translate a guest’s message with one tap.

Plan: Messaging / Pro

We could not confirm automatic translation of messages you send.

With conditions

Automatic message translation is listed.

Check plan: PRO+ is listed, but plan details conflict.

The PRO+ card includes it. The comparison table says all plans can request it. Older guides describe saved messages in different languages or a browser extension. Ask how it works now.

SMS messages

Text guests by SMS. Check supported countries, phone numbers and fees.

We could not confirm this feature or what it requires.

With conditions

Send automatic text messages to cleaners or managers.

Plan: Messaging / Pro

We could not confirm guest text messages or exact text-message fees.

We could not confirm built-in texts to guests, supported countries, sending numbers or fees. Text alerts to cleaners are a separate feature.

Email messages

Email guests. Check sender and booking-site limits.

With conditions

Write inbox emails to guests who booked through Direct.

Details: Professional / Mogul: Direct booking guest emails

Direct booking fees apply.
Booking emails use fixed Hospitable text and branding. You cannot edit them like emails in the inbox.

With conditions

Email guests with manual bookings and read replies in the inbox.

Plan: Messaging / Pro

Enter the booking and the guest’s email address.

With conditions

Email guests who booked directly.

Plan: PRO / PRO+

A guest email on the reservation creates an inbox thread. The host name is used as sender and messages use the account’s email.

06 / Direct bookings & payments

Website builder

Vendor-provided tools to create and host a direct-booking website.

Available

Build a website where guests can book directly.

Plan: Professional / Mogul

Available

Build a branded website for one listing, a group or all your listings.

Plan: Pro

With conditions

Build a direct-booking website from templates.

Plan: PRO / PRO+

Use a desktop to create the site. Premium templates need payment details. Your own web address or white label can cost extra. Set up listings, payments and the address before taking bookings.

Booking widget

Add a booking engine to a website hosted elsewhere.

Available

Add a booking form to your website.

Plan: Professional / Mogul

With conditions

Link your website to a booking checkout page.

Plan: Pro

Works for one listing, not groups.
The checkout opens on a linked page. It is not a form placed inside your own page.

With conditions

Add a booking form or WordPress plugin to your website.

Plan: PRO / PRO+

Set up a direct-booking channel, prices and open dates. Add a booking widget for each property. Connect Stripe to collect online payments.

Custom domain

Use your own domain for the provider’s direct-booking website.

With conditions

Use your own web address for a Direct site.

Plan: Professional / Mogul

You need to own the web address, set up its DNS records and publish the Direct site.
Direct booking fees apply.

With conditions

Use your own web address for direct bookings.

Plan: Pro

You must own and set up the web address.

With conditions

Use your own web address.

Details: PRO / PRO+; additional fee

A free iGMS web address is available. Using your own address needs DNS setup. PRO and PRO+ charge extra for a custom address or white label.

Payment processors

Payment services, with country and plan requirements.

Available

Direct Basic uses your Stripe account. Direct Premium uses Hospitable and Adyen.

Plan: Professional / Mogul

With conditions

Take direct-booking payments through Stripe, or collect them yourself.

Plan: Pro

You need a Stripe account to use Stripe. Its fees are separate.
Without Stripe, approve booking requests yourself and collect payment outside Host Tools.

With conditions

Stripe for supported booking payments

Plan: PRO / PRO+

Connect a Stripe account to take online payments for Booking.com and direct or manual bookings. Billing controlled by a channel works differently. Payment processing costs extra.

Payment schedules

Schedule booking payments or installments. Check which booking types are supported.

Available

Let Direct guests pay in scheduled installments.

Plan: Professional / Mogul

With conditions

Stripe takes full payment when the guest books.

Plan: Pro

To split payments or take a deposit first, collect payment manually outside Host Tools.
Each direct-booking site has one payment setup.

We do not know if payments can be split into automatic installments or retried after a failed charge. Invoices can show a partial payment.

Security deposits

Collect or hold refundable deposits. Damage insurance and protection are separate features.

Available

Separate refundable deposit charge

Plan: Professional / Mogul

Usually charged two days before arrival. This is not damage insurance.

We could not confirm a built-in tool to hold and release refundable deposits.

With conditions

Charge or hold a refundable deposit

Booking sites: Works for Vrbo, Booking.com and direct bookings. Booking.com allows a charge, not a hold.
Timing: Vrbo returns unclaimed deposits after 14 days. Stripe holds expire after 7 days and renew automatically. Guests may briefly see two holds.

Plan: PRO / PRO+

Refunds

Issue refunds through supported payment steps. Check whether fees are refunded too.

Available

Issue refunds yourself or use automatic refunds based on your cancellation policy.

Plan: Professional / Mogul

Direct Basic does not return Stripe processing fees.

We could not confirm refunds in Host Tools. Canceling a booking does not prove a refund is sent. API changes do not refund Stripe payments.

With conditions

Record a refund and complete it in Stripe

Plan: PRO / PRO+

For Booking.com and manual/direct billing, a refund entry in iGMS does not send money back. The host must also complete the online refund in Stripe.

Rental agreements

Create, send or sign guest agreements. Check whether electronic signatures are supported.

Available

Direct booking rental agreements

Plan: Professional / Mogul

With conditions

Require guests to sign a PDF before booking directly.

Plan: Pro

Upload your contract PDF and set this up for each direct-booking site.
This does not guarantee the contract can be legally enforced.

With conditions

Rental agreement in the check-in form

Plan: PRO / PRO+

Direct-booking forms support short- and long-stay agreements. The guide covers fewer than 28 nights and more than 28. Ask what happens at exactly 28 nights and how signing is recorded.

Guest verification

Checks of guest identity or bookings. These do not guarantee you meet legal rules.

Available

Direct Premium checks guests.

Plan: Professional / Mogul

With conditions

Require a government photo-ID check before a direct booking.

Plan: Pro

The setting covers all bookings on that site. Manual bookings can bypass it.

With conditions

Request guest ID photos

Plan: PRO / PRO+

PRO/PRO+ forms on direct booking sites collect photos of ID cards. The host can review these photos. We do not know if the tool checks that an ID is real. We also could not confirm checks of faces or other physical traits.

Direct booking fees

Fees for direct bookings. Check payment-processing fees and paid protection too.

Available

Basic: 1% host fee; Premium: 3% host + 4% guest or 7% host

Plan: Professional / Mogul

With conditions

Host Tools adds no fee for direct bookings.

Plan: Pro

Plan fees and payment processing fees still apply.

We could not confirm all direct-booking fees for each plan. FLEX lists a 0% booking fee. Full direct-booking tools are listed on PRO and PRO+.

07 / Cleaning & operations

Automatic tasks

Creates tasks automatically from bookings or events linked to a booking.

Available

Create task rules for each stage of a booking.

Plan: Essentials / Host / Professional / Mogul

With conditions

Imported bookings create cleaning jobs in Turno.

Details: Check which Host Tools plan includes this.

You need a connected Turno account. Turno fees may apply.
Use one account on each platform. Link every new property yourself.
Set arrival and departure times in Turno; they are not imported.

With conditions

Checkout cleaning tasks created automatically

Plan: FLEX / PRO / PRO+

Cleaners can be assigned by hand or automatically. Set up at least one cleaner per property. Priority and which cleaners are free decide who gets the task. If no cleaner is free, the task stays unassigned. This needs Admin, Head of Cleaners or Task Management permission.
Approved bookings create a cleaning task for checkout, based on property settings. Manual and iCal bookings can create tasks too. This automates cleaning tasks. It does not automatically assign a handyman.

Cleaner access

Give cleaners access to tasks or calendars without extra management tools they do not need.

Available

Invite teammates to see their assigned work.

Plan: Host / Professional / Mogul

Invite each teammate and choose their properties and tasks.
We could not confirm teammate portal access on Essentials.

With conditions

Invite cleaners to see basic booking details.

Plan: Pro

Choose their listing groups. Cleaners cannot see prices, open dates or the inbox.

With conditions

Invite cleaners to see their tasks.

Plan: FLEX / PRO / PRO+

Task states include assigned, accepted, completed and rejected. Cleaners update the status. Head cleaners, managers and admins can assign tasks and change their settings. A rejected task needs a reason.
A manager must allow calendar access. Each account can join only one team. Cleaners on several teams need a separate account and email for each.

Task checklists

Reuse task lists and mark jobs done.

Available

Check off task steps in the Tasks App.

Details: Check which plan includes this.

Older task guides show a different process.

We could not confirm built-in task checklists. Cleaner access and a Turno link do not confirm them.

With conditions

Basic cleaning checklist

Plan: FLEX / PRO / PRO+

Cleaners check off steps and mark the job done. Ask about more detailed checklists and proof of work.

Photo requirements

Ask for or require photos of finished work.

Available

Require photos for tasks.

Details: Check which plan includes this.

Use the Tasks App. Older guides give different instructions.

We could not confirm required cleaning photos. ID photo uploads are a different feature.

The guides cover cleaning steps and checklists. We could not confirm if the built-in cleaning tools ask for or require completion photos.

Details: FLEX / PRO / PRO+

Task notifications

Send notices when tasks are assigned, changed or completed.

Available

Send task alerts and reminders.

Plan: Essentials / Host / Professional / Mogul

Essentials supports email and calendar alerts where set up, but not text messages.
Text alerts need a teammate set up on Host, Professional or Mogul.

With conditions

Email or text cleaners about bookings, changes and cancellations.

Plan: Messaging / Pro

These are message alerts, not a way to track task completion.

With conditions

Send cleaners text, email and app alerts.

Plan: FLEX / PRO / PRO+

Cleaners get task details and a reminder the evening before. The guide says cleaning text alerts are free. Guest text messages are a separate question.

Maintenance tasks

Record maintenance jobs or assign them to someone. General reminders are a separate feature.

Available

Recurring maintenance tasks

Details: Check which plan includes this.

We could not confirm a tool to create, assign and track repair jobs.

With conditions

Create handyman tasks yourself.

Plan: FLEX / PRO / PRO+

Automatic assignment applies to repeat cleaning tasks, not handyman tasks.

Cleaning connections

Connections to outside cleaning services, with their setup requirements.

With conditions

Connect to Turno.

Plan: Host / Professional / Mogul

You need a Turno account and a working connection. Turno fees may apply.

With conditions

Connect listings to Turno for cleaning schedules.

Details: Check which plan includes this.

You need a Turno account and connection token. Turno fees may apply.

With conditions

Turno cleaning connection

Plan: FLEX / PRO / PRO+

You need your own working Turno account. Approve access and link listings. Set up your cleaners. Unlinking normally deletes cleaning tasks. The guide offers a setting to keep tasks if a booking is canceled after check-in.

08 / Check-in & smart access

Checkin instructions

Send check-in details to guests at supported stages of a booking.

Available

Schedule messages with check-in details.

Plan: Essentials (limited) / Host / Professional / Mogul

Essentials has fewer message rules. Messages must include the guest portal link.
On Essentials, you cannot turn off the new-booking message or remove its required text.

With conditions

Send arrival details in automatic messages.

Plan: Messaging / Pro

Write and set up your messages first.

With conditions

Schedule messages with check-in details.

Plan: FLEX / PRO / PRO+

Use Before Check-In or On Check-in Day templates. Property time zone applies. Enable last-minute booking handling if late bookings should receive instructions.

Guest portal

A booking page or portal for guests. Check what guests can do there.

Available

Guest portal with check-in tasks and booking details

Plan: Essentials / Host / Professional / Mogul

Booking and payment tools for Direct require Professional or Mogul.
Essentials shows guests an offer to buy Trip Insurance. You cannot remove it.

We could not confirm a guest portal for use after booking. Checkout and ID checks are separate tools.

With conditions

Manage Your Stay reservation portal

Plan: PRO / PRO+

Website guests can pay, add guests or extend stays without host approval after payment. They cannot shorten stays or reduce guest count. Cancellation requires email/SMS verification. Only active eligible bookings are shown.

Lock connections

Supported smart-lock platforms connect directly or through another service.

Available

Connect supported Schlage, Yale and August locks.

Plan: Professional / Mogul

Compatible lock model

With conditions

Connect supported Yale, August, Schlage and other locks through Seam.

Details: Pro + smart locks

Each connected lock costs USD3 a month. Check your exact lock model.

With conditions

Connect supported smart locks.

Plan: FLEX / PRO / PRO+

You need a compatible device, the provider’s login and a separate Smart Devices plan. Link each device to its property.

Automatic lock codes

Creates lock codes automatically for each booking. Check the required hardware and services.

Available

Create a different door code for each booking.

Plan: Professional / Mogul

Compatible lock model

With conditions

Make a new door code for each guest.

Details: Pro + smart locks

Link a supported lock to the listing. Each lock costs USD3 a month.

We do not know if each booking gets a unique code made automatically. Linked locks can show codes on booking cards and in messages.

Code scheduling

Set codes to work only during the stated check-in and checkout times.

Available

Make door codes work during the guest’s stay.

Plan: Professional / Mogul

Compatible lock model

With conditions

Choose when door codes start and stop working around a stay.

Details: Pro + smart locks

You need a connected lock. Features vary by model.

We do not know if codes switch on and off with the stay dates or adjust for early arrival.

Code delivery

Send booking access codes to guests through supported channels.

Available

Send door codes in guest message threads.

Plan: Professional / Mogul

Compatible lock model

With conditions

Send codes in messages or through supported Airbnb Seamless Entry.

Details: Pro + smart locks

Airbnb delivery needs a direct connection and a supported 4-digit PIN. Co-hosts cannot use it.
Reconnect Airbnb if you first connected before June 9, 2026.

With conditions

Add door codes to saved guest messages.

Plan: FLEX / PRO / PRO+

Assign a compatible smart lock to the property. Add the code variable to messages. The code also appears on the booking card.

Access extra costs

Smart-access software or connections may cost extra. Hardware is a separate cost.

With conditions

Some devices are included. Extra devices cost more.

Plan: Professional / Mogul

Check how many devices you need.
The number included and extra fees depend on your plan. Buy the hardware separately.

With conditions

USD3 per connected lock each month.

Details: Pro + smart locks

Buy the lock separately.

With conditions

$5 per device per month for Smart Devices

Plan: FLEX / PRO / PRO+

You must accept the contract and use hardware that works with it. Vendor hardware and outside services may cost extra. Check the currency and tax terms.

09 / Reports & accounting

Booking reports

Reports about bookings. Check which measures they include.

Available

View and filter booking figures.

Details: Professional / Mogul for full metrics

With conditions

See booking counts, booking sites and booking status.

Details: Check which plan includes this.

Filter by property and date. Your permissions control which properties and money details you can see.

With conditions

See booking status, stay details and payouts.

Plan: FLEX / PRO / PRO+

Filter by account, year, period, listing or owner. Bookings spanning months appear in each month that applies. Reports exclude iCal platforms.

Occupancy reports

See how often your rentals are booked. Filter by date or property.

Available

See how often your properties are booked.

Details: Professional / Mogul for full metrics

With conditions

See how often your properties are booked.

Details: Check which plan includes this.

Filter by property and date. Your permissions control which properties and money details you can see.

With conditions

Occupancy and performance dashboard

Plan: FLEX / PRO / PRO+

Occupancy is booked nights divided by available nights. Your role and assigned properties affect what you see in the dashboard. Check which source channels cover your properties.

Revenue reports

Revenue reports and the measures they include. These are separate from financial accounting.

Available

See your booking income.

Details: Professional / Mogul for full metrics

With conditions

See income and average nightly prices by listing or booking site.

Details: Check which plan includes this.

Filter by property and date. Your permissions control which properties and money details you can see.

With conditions

See monthly income. PRO+ adds a cashflow report.

Plan: FLEX / PRO / PRO+

Monthly report supports property/account/time filters. Vrbo is listed as Nights Sold only. Do not treat its row as complete revenue. iCal platforms are excluded.

Owner statements

Statements for property owners. Check which income and expenses they include.

Available

Owner statements

Plan: Mogul

We could not confirm owner statements. Owner access to booking finances is a different feature.

With conditions

Monthly property-owner statements

Owner access: One owner per property. Owners see statements only after they are final.
Finalizing: Finalize periods in date order. Booking totals keep the settings from their first statement. Ask who can finalize statements; the guide gives conflicting role details.

Plan: PRO+

Expense tracking

Record property or booking expenses in the software.

Available

Track business and property costs.

Details: Mogul: Hospitable Accounting

Set up accounting for your business and properties.
Add one-time or repeating costs in Hospitable Accounting.

We could not confirm a tool to enter and track expenses.

With conditions

Property expenses and adjustments

Plan: PRO+

PRO+ lets you record services, supplies and credits for statements. You cannot delete finalized expenses. To correct them, use credits or reopen periods. The history stays saved.

Accounting connections

Which accounting tools connect and what they can share.

With conditions

QuickBooks accounting connection

Plan: Mogul

You need a QuickBooks account and a Hospitable Business.
Use the same currency for both, or turn on support for multiple currencies.
Xero is planned, but is not listed as available.

We could not confirm a supported connection to an accounting service.

We could not confirm a direct link to accounting software such as QuickBooks or Xero.

Report exports

Download reports in the listed file types.

Available

Download business and financial figures as CSV files.

Details: Professional / Mogul for full metrics

With conditions

Download booking reports as CSV files.

Details: Check which plan includes this.

Each export covers one year. Choose columns, dates, listings and booking status.
We could not confirm downloads of dashboard charts or PDF reports.

With conditions

Download booking CSV files and monthly income PDFs.

Plan: FLEX / PRO / PRO+

You can print monthly income reports or save them as PDFs. We do not know if all other data and files can be exported.

10 / Team & owner access

Team users

Extra staff accounts, with any user or plan limits.

Available

Invite as many extra users as you need.

Plan: Essentials / Host / Professional / Mogul

Available

Invite Assistant, Virtual Assistant, Owner and Cleaner users

Plan: Pro

With conditions

Invite staff and choose what they can access.

Plan: FLEX / PRO / PRO+

We could not confirm a user limit or a fee for each user. Extra tools for support staff are sold separately.

User permissions

Choose what each person can see and do.

Available

Choose which tools and money details each user can see.

Details: All plans

With conditions

Roles control what each user can view or change.

Plan: Pro

Permissions vary by role. We could not confirm custom controls for every field.

With conditions

Choose a role and change what it can access.

Plan: FLEX / PRO / PRO+

Choose a main role. Change what it can access. Administrators always see all properties. Choose another role if you need to limit access.

Choose which properties each person can access

Choose which properties a person can access.

Available

Choose which properties each user can see.

Details: All plans

Available

Give users access to selected listing groups. A group can have one listing.

Plan: Pro

With conditions

Choose which properties, groups, labels or accounts staff can see.

Plan: FLEX / PRO / PRO+

Administrators cannot be restricted. Owners use Access as Owner only; each property can have one assigned owner.

Owner portal

Let owners view property, booking or financial details.

Available

Owner portal

Plan: Mogul

With conditions

Owners can see booking finances and block dates for their own stays.

Plan: Pro

Owners use a role in the account, not a separate branded portal.
Owners cannot use the inbox or add manual bookings.

With conditions

Owner access to assigned properties

Plan: PRO / PRO+

PRO/PRO+ has an owner portal. Property owners get Access as Owner, not general label/account grants. PRO+ statements are view-only. They appear once final.

Mobile app

A mobile app. A website that fits a phone screen does not confirm an app.

With conditions

Invited users can use the phone app.

Plan: Host / Professional / Mogul

Invite the user and choose their tools and properties.
Inbox access is needed for push alerts.
We could not confirm app access on Essentials or access for other user types.

Available

iPhone and Android apps with alerts.

Plan: Messaging / Pro

With conditions

Use the iOS or Android app.

Plan: FLEX / PRO / PRO+

Cleaners can see tasks and get app alerts. We do not know if every desktop tool also works in the app.

11 / Integrations & data access

Public API

An API for outside developers. API connections to booking sites alone do not confirm developer access.

With conditions

Developer API on Host and above

Plan: Host / Professional / Mogul

With conditions

Connect your own software through the API.

Details: Check which plan includes API access.

With conditions

Connect your own software through the API.

Details: PRO / PRO+; access on request

API access conditions

Who can use the developer API, including required plans, approval and access limits.

With conditions

Host, Professional or Mogul required

Plan: Host / Professional / Mogul

With conditions

Use an account token or OAuth to connect software.

Details: Check which plan includes API access.

Partner keys need approval.

With conditions

Details: PRO / PRO+; access on request

Join the developer program first. Each user must approve what your app can do.

Webhooks

Sends notices about events to linked systems.

Available

Send event alerts to connected software.

Plan: Host / Professional / Mogul

With conditions

Send booking data to another tool when message-rule events happen.

Details: Check which plan includes this.

Set up the receiving web address. Events include new or changed bookings and times around arrival or departure.

With conditions

Send alerts about bookings, calendars, guests, properties and messages.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

Support handles signup. Calendar alerts are available on request. They need a 200 OK reply. Otherwise, retries wait longer each time. Signing with a shared secret is optional. You must set it up.

Zapier

A Zapier connection with stated events, actions or plan requirements.

With conditions

Connect booking, property, message and review tasks through Zapier.

Plan: Host / Professional / Mogul

You need a Zapier account. Approve its connection to Hospitable.

With conditions

Send booking data to Zapier using webhooks.

Details: Check which plan includes this.

Set up a receiving web address and a Zapier workflow. Extra fees may apply.
A ready-made Host Tools app in Zapier is not confirmed.

We could not confirm a supported iGMS app for Zapier.

Data export

Check which data you can take with you, beyond calendar feeds. Ask which file types you can download.

Available

Reservations, tasks, taxes and reviews in CSV

Details: Professional / Mogul for full metrics

With conditions

Download bookings as CSV files from Settings → Data Export.

Details: Check which plan includes this.

Each export covers one year. Choose columns, dates, listings and booking status.

With conditions

Reservation CSV and calendar/task feeds

Plan: FLEX / PRO / PRO+

You can export bookings to CSV. You can export booking and cleaning calendars through iCal. We could not confirm a full account export with guest attachments and all history.

12 / Setup & support

Onboarding

Setup help, including whether it is optional or costs extra.

Available

Set up the account yourself with guidance. Rapid Rollout help costs extra.

Plan: Essentials / Host / Professional / Mogul

Available

Free personalized setup

Plan: Messaging / Pro

With conditions

Follow a setup checklist or get guided help.

Details: PRO / PRO+; setup-session conditions apply

Pricing lists guided setup on PRO/PRO+. Its FAQ offers a free setup session for accounts with ten or more connected properties. Check what help is included for fewer properties.

Moving your data

Help or tools to import records from another system.

With conditions

Support can import past manual or direct bookings from a CSV file.

Details: Check which plan includes this.

Ask Hospitable support for help.
Add your properties first. Their names must match the file.

With conditions

Free help moving booking sites, calendars and past bookings from CSV files.

Plan: Messaging / Pro

Book a migration call. Help with message rules and locks is included.

You can link booking sites and import calendars. Ask support about moving other data; we could not confirm bulk imports or help moving from another system.

Help center

Public guides and help pages. These alone do not show the quality of support.

Available

Public help articles

Details: All tiers

Available

Public searchable help center

Details: Public guides

With conditions

Read help articles and guides.

Plan: FLEX / PRO / PRO+

You can read the guides without paying for a support chat. Help with your own account depends on your plan.

Email support

Email support, with any plan limits. Response time is unconfirmed.

Available

Contact a person by email.

Plan: Host / Professional / Mogul

With conditions

Contact support by email.

Details: Public contact

We could not confirm a guaranteed reply time or support level for each plan.

With conditions

Contact support by email or form.

Plan: FLEX / PRO / PRO+

Online support is staffed 24 hours on weekdays and 5am–5pm EST on weekends. FLEX lists replies within 48 hours. We could not confirm a faster response time for everyone.

Chat support

Live or in-app support chat. Check whether help comes from a person, an AI bot or self-service pages.

Available

Contact a person by chat.

Plan: Host / Professional / Mogul

We could not confirm live chat with a person. The help center has a Fin bot.

With conditions

Contact support through chat.

Plan: FLEX / PRO / PRO+

Use chat for urgent issues. Staff are online 24 hours on weekdays and 5am–5pm EST on weekends. FLEX lists replies within 48 hours.

Phone support

Phone support, with any plan or country limits.

We could not confirm this feature or what it requires.

We could not confirm general phone support. Setup and migration calls are separate services.

With conditions

Request phone support.

Details: PRO / PRO+ upon request

We could not confirm phone hours or a promised response time for all users.

13 / API features

API features are listed below. Each row shows its access rules. Live operation is not confirmed.

Documented API versions

Versions listed in the public API guides. This does not guarantee they work with your setup.

Available

2.0

Details: Check that your plan lets you connect your own software.

Available

OpenAPI 3.0.0; contract version 1.10.0

Details: Check which plan lets you connect your own software.

With conditions

Uses v1 and v2 API paths.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

Reading data, calendars and messages uses v1 paths. Bookings, door codes and related tasks use v2 paths. The JSON Schema guide explains response formats. It is not a downloadable OpenAPI file.

API authentication

Security methods listed in the API guide. Approval to use the API and the right plan are separate requirements.

Available

Bearer token

Details: Check that your plan lets you connect your own software.

With conditions

Use OAuth2 or an older authToken header.

Details: Check which plan lets you connect your own software.

Use OAuth for new connections. Older partner API keys are separate and no longer recommended.
OAuth access tokens last 1 hour. Refresh tokens last 30 days. Refreshing replaces the old tokens.

With conditions

Use an access token.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

An approved app exchanges a code for a token. Add access_token to the URL query for each API request.

Read property records

Read property records through the API.

With conditions

GET /properties

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.

With conditions

Read all listings including disabled listings

Details: Check which plan lets you connect your own software.

Connect through a Host Tools account using OAuth or an older authToken.

With conditions

Read properties and listings

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

Results come in pages. Your app can only read properties in the approved account. Insurance settings and door codes need extra permissions.

Read reservation records

An API tool reads booking records.

With conditions

GET /bookings

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.

With conditions

Read a booking, or listing bookings that overlap your chosen dates.

Details: Check which plan lets you connect your own software.

Connect through a Host Tools account using OAuth or an older authToken.
Inquiries without stay dates use the inquiry date.

With conditions

Read bookings with date and status filters

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

You need messaging, smart-locks or external-cleaning-management permission. Missing counts by guest type are unknown. Some connections use zero as a default. Counts by guest type may not add up to the total.

Create bookings

An API tool creates bookings. This does not confirm the same steps are available in the interface.

With conditions

POST /bookings

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.
Vendor tokens need reservation:write permission.
Manual bookings only. Dates cannot overlap an existing booking.
Creates manual bookings. A personal access token can skip minimum stays and date blocks. It cannot book dates that already have a booking.

With conditions

Create an internal reservation for a listing

Details: Check which plan lets you connect your own software.

Connect through a Host Tools account using OAuth or an older authToken.

With conditions

Create direct bookings

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

Use v2/book-property with direct-bookings permission. This works only for airgms bookings. Send stay dates, guest details, total payout and currency. It creates an invoice unless you turn that off.

Update bookings

An API tool changes booking fields. Check which fields and booking sites it supports.

With conditions

PUT /bookings/{identifier}

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.
You need reservation:write permission. Booking type and ownership rules apply.
For Direct and booking-site bookings, change only notes and check-in or check-out times. Manual bookings may allow more changes. This depends on the token and who made the booking.

With conditions

Change booking contacts, times and notes. Manual and direct bookings also allow date and amount changes.

Details: Check which plan lets you connect your own software.

Connect through a Host Tools account using OAuth or an older authToken.
Change dates, guest counts and payouts for booking-site reservations on that booking site.
Moving dates checks availability again. It does not recalculate payouts, charge Stripe again or send a Stripe refund.

With conditions

Update direct bookings by reservation code

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

Use v2/book-property with reservation_code and the required booking fields. You need direct-bookings permission. This works only for airgms bookings. We do not know if you can edit bookings from other sites.

Read guest data

Read guest records through a separate API tool or as part of a booking response. Check which option is supported.

With conditions

Get guest details from booking records.

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.
Request include=guest. This does not give you a separate guest directory.

With conditions

Read guest contact details from booking records.

Details: Check which plan lets you connect your own software.

We could not confirm a separate guest directory.

With conditions

Read guest records

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

You need messaging permission. Filter by guest UID or platform. Results come in pages. Names and photos may be missing. Contact details depend on the booking source.

Update guest records

Updates guest records, not just contact fields on a booking.

We could not confirm that connected software can use this feature.

Details: Check that your account lets connected software do this.

We could not confirm updates to separate guest records. Booking contact changes are a different function.

We do not know if the API can update a guest record on its own.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

Read guest messages

An API tool reads guest messages or conversation details.

With conditions

GET /bookings/{uuid}/messages

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.
You need message:read permission.
Read each booking’s messages at most two times per minute.

With conditions

Read messages linked to a booking.

Details: Check which plan lets you connect your own software.

Your account needs access.
Attachment links expire after one hour. New attachments may not be ready yet.

With conditions

Read threads with their messages

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

You need messaging permission. Results come in pages. Filter by booking, thread or date updated. There are limits on combining these filters.

Send guest messages

An API tool adds or sends guest messages. Check access requirements separately.

With conditions

POST /bookings/{uuid}/messages

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.
Send at most two messages per minute for each booking.
Each vendor or personal-token user can send 50 messages per five minutes.

With conditions

Send a text-only guest message for a booking.

Details: Check which plan lets you connect your own software.

Connect through a Host Tools account using OAuth or an older authToken.
This action cannot send photos or videos.

With conditions

Send a message to a booking guest

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

You need messaging permission. Direct-booking guests get email. Other guests get messages through their booking site. Length limits vary. Use the returned message UID to check if it arrived.

Read nightly rates

Read rates through an API tool or nightly-price fields in a calendar response.

With conditions

Get nightly prices from calendar records.

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.
You need property:read and calendar:read permissions.
Each vendor or personal-token user can make 1,000 calendar requests per minute.

With conditions

Read date prices, minimum nights and arrival/departure restrictions

Details: Check which plan lets you connect your own software.

Connect through a Host Tools account using OAuth or an older authToken.

With conditions

Read nightly prices and minimum stays

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

Calendar records include currency, price and min_stay before booking-site markups. Read up to one year at a time. Your app needs permission to read the calendar.

Update nightly rates

Send nightly prices through the API. This is separate from working out which price to use.

With conditions

PUT property calendar rates

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.
You need property:read and calendar:write permissions.
Change prices up to 1,095 days ahead. Use the currency’s base units. Updates may finish after the request returns.

With conditions

Set listing prices and calendar restrictions

Details: Check which plan lets you connect your own software.

Connect through a Host Tools account using OAuth or an older authToken.

With conditions

Update calendar rates and minimum stays

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

You need the calendar-control scope. A price must include its currency. Batch results may show ignored dates or warnings. Check the status of returned request IDs. Do not assume the request finished successfully at once.

Read availability calendar

Read open dates or calendar nights through the API.

With conditions

GET /properties/{uuid}/calendar

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.
You need property:read and calendar:read permissions.
Each vendor or personal-token user can make 1,000 calendar requests per minute.

With conditions

Read blocked dates for a listing.

Details: Check which plan lets you connect your own software.

Your account needs access. Choose the listing and date range.

With conditions

Read property calendar for up to one year

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

You need calendar-control, direct-bookings or external-cleaning-management permission. Prices exclude any markup for a booking site. Older base fields repeat the current values.

Read payment records

Reads actual payment records. Changing payment settings or making payment links is a separate feature.

With conditions

Read payout records. Guest-charge records are not confirmed.

Plan: Host / Professional / Mogul

You need transaction:read permission.
Reconnect Airbnb if you first approved access before January 12, 2024.
These are payout records, not every payment made by a guest.
Records include the booking site, type, amount, paid-out amount and payout details.

We could not confirm access to individual payment records. Quotes and booking payout totals do not confirm it.

We do not know if the API can read individual payment records.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

Read refund records

An API tool reads refund records. This does not confirm that it can issue refunds.

We could not confirm that connected software can use this feature.

Details: Check that your account lets connected software do this.

We could not confirm access to refund records.

We do not know if the API can read refund records.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

Read owner records

Read property-owner records through the API.

With conditions

GET /owners

Plan: Mogul

Your software needs permission to connect.
Use owner:read permission, or pat:read with a personal access token.

We could not confirm access to separate owner records.

With conditions

Read team contacts with the property-owner role.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

Use GET v1/team-members with member_roles=property_owner and tasks permission. These are team contacts. They do not show ownership records, owner statements or which properties each person owns.

Custom data fields

API tools for custom fields or extra booking details. Check which types of data each tool supports.

With conditions

Add selected details to booking records.

Details: Check that your plan lets you connect your own software.

Your software needs vendor access and permission to connect.
You need enrichment:write and enrichment:shortcode:[key] permissions.
Request access separately for each supported shortcode.
You can add guidebooks, stay agreements and door codes. You can also add offers for guests to buy extras.

We could not confirm tools to add your own custom fields.

We do not know if the API supports fields you create yourself.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

Manage webhook plans

API tools to list, create or remove webhook plans. A guide to receiving webhook updates alone does not confirm these controls.

We could not confirm that connected software can use this feature.

Details: Check that your account lets connected software do this.

With conditions

Read the saved webhook address.

Details: Check which plan lets you connect your own software.

Connect through a Host Tools account using OAuth or an older authToken.
Separate actions can set or delete the address. Partner or OAuth-client permissions apply.

Ask support to set up event alerts. We do not know if the API can list, add or remove them.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

Documented throttling response

The API lists error 429 for too many requests or another stated request limit. Exact numeric limits need separate confirmation.

With conditions

Request limits vary by tool.

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.
Messages and calendars have separate limits. We could not confirm one limit for all tools.

With conditions

Too many requests return HTTP 429.

Details: Check which plan lets you connect your own software.

We could not confirm the request limit or when it resets.

With conditions

Up to 1,000 requests per minute per token

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

Too many requests returns code16. We do not know if some tools have different limits.

Reservation pagination

Read booking records a page at a time. Check the default page size and any maximum.

With conditions

page and per_page; default 10, maximum 100

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.

With conditions

Read listings in batches of 1–500, using a cursor to get the next batch.

Details: Check which plan lets you connect your own software.

Leave out limit to get every listing. Follow nextCursor until it is null.
Keep following nextCursor even if an open-date filter returns fewer listings than limit.

With conditions

Results come in pages.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

Bookings use has_next_page to show if more results remain. Message threads use hasNextPage. We do not know if one page-size setting works across all tools.

Compare property management software for daily work — Hospitable vs Host Tools vs iGMS

List the jobs you want to handle in one place. Check booking sites, guest messages, payments and staff access first. Then compare the plan and extras needed for those jobs. A long feature list will not show whether your booking sites and work rules are covered.

Hospitable: what to consider

Match the plan to your guest messages and work tasks. Owner statements and the owner portal need Mogul. Check direct-booking fees and any extra charges for pricing tools or smart devices. Read the Hospitable profile for its plans and requirements.

Host Tools: what to consider

Check whether cleaner notices meet your needs. They do not establish built-in task checklists. When availability sync is on, block dates in Host Tools; blocks made only on a booking site can reopen. Read the Host Tools profile for its plans and requirements.

iGMS: what to consider

Check PRO+ if you need owner statements. Ask which AI and translation tools your plan includes; published details differ. Calendar-link bookings can have less detail than direct links. Read the iGMS profile for its plans and requirements.

Explore all property management options, how to choose property management software, how to plan a software switch to continue your shortlist.

Common questions

What should I test before switching to one of these tools?

Check future bookings, blocked dates and rate plans before the new system takes control. Then look at rates and fees on each booking site. A link marked connected does not prove that every booking or price rule moved across.

How should I compare the full setup for Hospitable, Host Tools and iGMS?

List the main software and any extras on their own. Extras can include lock tools, guidebooks, paid modules and a team to answer guests. Ask which tasks your quote covers. Name the person who will do the work that remains. An inbox or task list does not do it all for you.

Does a Created smart-lock code in Hospitable mean the guest can enter?

No. Created, Visible and Active are different states. A code can exist before the guest can use it. Check its status and active dates before sending entry steps. Hospitable’s smart-lock feature is for Professional, Mogul and Legacy plans with a supported lock.

Where should I block owner stays when Host Tools syncs availability?

Block the dates in Host Tools when its availability sync is on. It then acts as the main calendar. A manual block made on a booking site is not treated as a booking and may reopen. Check the block on each linked site.

Why might an available Booking.com rate not send bookings to iGMS?

Check the rate-plan type. iGMS says only XML rate plans work with its Booking.com link. A non-XML plan may stay bookable without sending its bookings to iGMS. Ask Booking.com to confirm the mapping for every rate plan you sell.

Hospitable vs Host Tools vs iGMS

Overview

Hospitable

Host Tools

iGMS

Compare property management software for daily work — Hospitable vs Host Tools vs iGMS

Hospitable: what to consider

Host Tools: what to consider

iGMS: what to consider

Common questions

Your privacy

Privacy preferences

NecessaryAlways on

Analytics

AdvertisingNot in use

Hospitable vs Host Tools vs iGMS

Overview

Hospitable

Host Tools

iGMS

Essentials

Essentials and Host and Professional and Mogul

Host and Professional and Mogul

Compare property management software for daily work — Hospitable vs Host Tools vs iGMS

Hospitable: what to consider

Host Tools: what to consider

iGMS: what to consider

Common questions

Your privacy