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Hospitable vs Host Tools vs Hostaway

Compare Hospitable vs Host Tools vs Hostaway for daily rental work. Check bookings, guest messages and daily tasks. Choose a plan that covers the jobs you need.

Overview

Hospitable

Sync booking calendars, use a shared guest inbox and set task rules tied to bookings.

Best for: Link guest messages and cleaning tasks to bookings.

Host Tools

Automate guest messages. Pro adds calendar tools, rate rules, direct booking and team access.

Best for: Guest messages and cleaner notices, with Pro for broader booking tools.

Hostaway

Manage booking calendars, guest messages, daily tasks, owner reports and direct bookings.

Best for: Manage messages, daily tasks and owner reports together.

Your properties

Compare features by plan.

Billing

Filter comparison featuresShowing all 110 detailed properties.

Area Only differences & unknowns

What matters to you

Hospitable

4.2 / 5Out of 1,090 reviews

Property management

Host Tools

4.7 / 5Out of 217 reviews

Property management

Hostaway

4.8 / 5Out of 4,553 reviews

Property management

Score

Score92

STRCompare scoring

Score90

STRCompare scoring

Score96

STRCompare scoring

At a glance / Prices for your properties

Properties

Essentials, Professional and Mogul list unlimited properties. Host allows up to two. We could not confirm an overall minimum.

Host Tools lists prices for 1–134 properties. It is unclear whether Enterprise starts at 134 or above 134. Ask about your account’s limit.

The sales form groups accounts into 2–14, 15–49 and 50+ listings. One listing leads to a waitlist. Ask about the actual limits in your contract.

Overview

Hospitable syncs booking-site calendars. It has a shared guest inbox and task rules triggered by bookings.

Messaging automation and a Pro plan adding calendar, rates, direct booking and team access.

These tools manage booking site calendars, bookings and guest messages. They also handle tasks, owner reports and direct bookings. Ask for a plan quote for your full set of properties.

Plans and add-ons

Essentials

Check the selected property count and billing period.

Host

Check the selected property count and billing period.

Mogul

Check the selected property count and billing period.

Professional

Check the selected property count and billing period.

Messaging

Send messages to guests and cleaners, use mobile tools and translate messages. Calendar and price tools need Pro.

Pro

Adds calendar and rate tools, direct booking, team access and AI. Optional smart locks cost another USD 3 per lock each month.

Enterprise

Ask Host Tools for an Enterprise quote. Its site is unclear whether Enterprise starts at 134 properties or only above 134. Confirm which plan you can use and what it includes.

Smart locks · add-on

You need Pro, plus USD 3 per connected lock each month. You need supported hardware and a linked account.

Custom plan

Ask for a quote for your exact property count. Check included features, add-ons, the contract term and all charges.

Booking Website Pro · add-on

$49/month add-on is advertised; plan and applicable transaction charges remain separate. Resolve the published booking-fee conflict in your quote.

1-property price for your selection

Plan: monthly total · USD 59

Plan prices and conditions

Messaging entry plan account price · USD 30.00Monthly billing selection · You pay for enabled listings. Linked listings for the same property count once. Disabled listings are not billed. Mid-month changes can bring charges or credits. Tax treatment is not confirmed.

Plan prices and conditions

Messaging: USD 30

You pay for enabled listings. Linked listings for the same property count once. Disabled listings are not billed. Mid-month changes can bring charges or credits. Tax treatment is not confirmed.

Pro: USD 32

You pay for listings that are turned on. Listings on different booking sites count once when linked to the same property. Listings that are turned off are not billed.

Changes during a billing period may add a charge or credit.

Ask how tax applies.

Optional smart locks cost an extra USD 3/connected lock/month; Hardware and payment-processing costs are separate.

Enterprise: Contact the provider for a quote.

Request a complete quoteNo complete plan total is published. Confirm included modules, setup, transaction charges and taxes. The one-listing sales route currently leads to a waitlist. Eligibility needs checking.

Limits and requirements

Host allows up to two properties. The other listed plans allow unlimited properties.
Owner statements and the owner portal require Mogul.
Direct Basic charges the host 1%, plus payment processing fees. Premium lets you split fees or have the host pay them all.

When availability sync is enabled, block dates in Host Tools: channel-only blocks can be reopened.
Stripe takes full payment at booking. For split payments or deposit schedules, collect payments by hand through an outside service.
Cleaner alerts and Turno projects do not confirm built-in task management or checklists.

The sales page is aimed at hosts with two or more listings. The one-listing link leads to a waitlist. This does not confirm a firm account minimum or maximum.
Dynamic Pricing costs extra for each activated listing. Smart-lock fees depend on matched devices. Outside services may need their own accounts and fees.
Cancel Booking.com and calendar-feed bookings on the booking site. The mobile app supports cancellations for fewer sites than the web dashboard.
Owner access for a group of units does not keep each unit’s calendar and bookings separate.

Review sources

CapterraRating 4.7 / 5 · 144 reviews

TrustpilotTrustScore 3.9 / 5 · 674 reviews

G2Rating 4.8 / 5 · 272 reviews

GetAppRating 4.7 / 5 · 144 reviews

CapterraRating 4.8 / 5 · 182 reviews

TrustpilotTrustScore 4.4 / 5 · 35 reviews

GetAppRating 4.8 / 5 · 182 reviews

Software AdviceRating 4.8 / 5 · 182 reviews

CapterraRating 4.8 / 5 · 1,623 reviews

TrustpilotTrustScore 4.8 / 5 · 2,490 reviews

G2Rating 4.8 / 5 · 440 reviews

GetAppRating 4.8 / 5 · 1,623 reviews

Software AdviceRating 4.8 / 5 · 1,623 reviews

01 / Plans & requirements

Plan options

Plans offered for this rental software. Optional modules are separate from plan levels.

Available

Essentials; Host; Professional; Mogul

Plan: Essentials / Host / Professional / Mogul

Available

Messaging, Pro and Enterprise. Ask for an Enterprise quote.

Plan: Messaging / Pro / Enterprise

With conditions

Ask for a custom quote.

Details: Ask for a quote and check what is included.

Property-count groups on the website are not plan names. Check which tools and contract terms your quote includes.

Property limits

Listing or property limits for each plan. A target customer range does not confirm a strict limit.

Available

Host: up to 2 properties. Other plans have no property limit.

Essentials, Professional and Mogul list unlimited properties. Host allows up to two. We could not confirm an overall minimum.

Plan: Essentials / Host / Professional / Mogul

With conditions

The price table covers up to 134 listings. Larger accounts need an Enterprise quote.

Host Tools lists prices for 1–134 properties. It is unclear whether Enterprise starts at 134 or above 134. Ask about your account’s limit.

Plan: Messaging / Pro / Enterprise

Host Tools gives two different starting points for Enterprise: 134 listings or above 134. Ask which applies.
We could not confirm a firm account limit.

With conditions

The sales form is for 2 or more listings.

The sales form groups accounts into 2–14, 15–49 and 50+ listings. One listing leads to a waitlist. Ask about the actual limits in your contract.

Details: Ask for a quote and check what is included.

One listing leads to a waitlist. We could not confirm a maximum property count.

How you are charged

How plan fees are worked out and billed. Check whether you pay per listing, per account or a share of booking income.

Available

Paid plans charge a base fee, plus extra-property fees when they apply.

Plan: Host / Professional / Mogul

With conditions

Pay for enabled listings. The same property on several booking sites counts once.

Plan: Messaging / Pro

Yearly prices are shown per month, but you pay for the year.
Disabled listings are not billed. Changing enabled listings may adjust the bill for part of the month.

With conditions

Ask for a quote for your properties.

Details: Ask for a quote and check what is included.

We could not confirm a full monthly or yearly account price. Ask about add-on and transaction fees too.

Booking fees

Fixed or percentage fees on bookings. Check which transactions they apply to.

With conditions

Fees depend on how guests book and pay.

Plan: Professional / Mogul

Direct Basic and Direct Premium have different fees. These are not fees for every booking site.

With conditions

Host Tools adds no fee for direct bookings.

Plan: Pro

Plan fees and payment processing fees still apply.

With conditions

US Stripe website fees need checking.

Listed rate: Help lists 1.8% of the base price and fees, excluding tax. The host or guest can pay it.
Conflicting fees: Help says this is not added to 0.5%, but the Pro page lists both fees. Ask which terms apply. Do not add the two rates together.

Details: Ask for a quote and check what is included.

Paid add-ons

Features or services that cost extra beyond your plan.

Available

Optional setup help, extra devices and some pricing tools cost extra.

Plan: Essentials / Host / Professional / Mogul

With conditions

Smart-lock tools cost USD3 per connected lock each month.

Details: Pro + smart locks

Buy a supported lock and connect it.

With conditions

Booking Website Pro, Dynamic Pricing and Smart Locks

Details: Ask for a quote and check what is included.

Pro website lists $49/month. Dynamic Pricing charges per activated listing. Smart Locks charges per matched device. Check the full quote.

Trial

Trial length and rules. A demo is different from a free trial.

Available

14 days; no card required

Trial start: The trial starts when you create your account. There is no property limit.
Subscribing: When you sign up for a plan, the trial ends.
Dynamic Pricing: To turn it on, first sign up for a plan. This ends the main trial. Essentials has its own Dynamic Pricing trial.

Details: Mogul trial

Available

Fourteen-day trial without a card

Plan: Messaging / Pro

A demo is offered. We could not confirm a free trial, its length or who can get one.

Setup fees

One-time setup fees. A missing price does not mean setup is free.

Available

No required setup fee. You can pay for extra setup help.

Plan: Essentials / Host / Professional / Mogul

Available

Personalized setup and migration are free

Plan: Messaging / Pro

Setup help is offered. Ask for setup and data-moving fees in your quote.

02 / Channels & sync

Airbnb connection

How to connect Airbnb, and which accounts and listings qualify.

Available

Connect to Airbnb.

Plan: Essentials / Host / Professional / Mogul

With conditions

Direct Airbnb connection

Plan: Messaging / Pro

You need Pro to manage calendars and rates. Messaging handles guest messages.

With conditions

Connect to Airbnb.

Details: Ask for a quote and check what is included.

Setup and the details you can share may differ by booking site. Check your custom plan terms.

Vrbo connection

How to connect Vrbo, and which accounts and listings qualify.

Available

Connect to Vrbo.

Plan: Essentials / Host / Professional / Mogul

With conditions

Direct Vrbo connection

Plan: Messaging / Pro

You need Pro to manage calendars and rates. Messaging handles guest messages.

With conditions

Connect to Vrbo.

Details: Ask for a quote and check what is included.

Setup and the details you can share may differ by booking site. Check your custom plan terms.

Booking.com connection

How to connect Booking.com and which accounts and listings qualify.

Available

Connect to Booking.com.

Plan: Essentials / Host / Professional / Mogul

With conditions

Direct Booking.com connection

Plan: Messaging / Pro

You need Pro to manage calendars and rates. Messaging handles guest messages.

With conditions

Connect to Booking.com.

Details: Ask for a quote and check what is included.

Setup and the details you can share may differ by booking site. Check your custom plan terms.

iCal import

Import calendars from other tools. Check which details arrive and how updates work.

Available

Checks outside calendars about every 20 minutes.

Plan: Essentials / Host / Professional / Mogul

Imports blocked dates. Guest and payment details depend on what the outside calendar shares.

With conditions

Import bookings from an outside calendar.

Plan: Pro

Calendar sharing does not include all messages or payment details.

With conditions

Import bookings from outside calendars.

Details: Ask for a quote and check what is included.

Only future events are imported. Blocked dates may appear as bookings. Details depend on the outside calendar. Prices do not sync.

iCal export

Export calendar feeds to other tools. A calendar feed is different from an export of full booking records.

Available

Share booking and task calendars.

Details: Check which plan includes this.

With conditions

Share your calendar through an iCal link.

Details: Check which plan includes this.

This shares calendar data, not all the details of a full booking-site connection.

With conditions

Share a listing’s calendar link.

Details: Ask for a quote and check what is included.

Shares future bookings. Money and contact details depend on the user’s permissions. A Hostaway feed cannot link two Hostaway listings.

Rate sync

Send rates to linked booking sites. Check which sites are supported and any limits.

Available

Send prices to linked booking sites.

Details: Check which plan includes this.

With conditions

Send calendar prices to linked booking sites.

Plan: Pro

Automatic price updates run every 6 hours. Manual Sync Prices can take up to 5 minutes.
Price rules use the currency set on the booking site.

With conditions

Share prices with supported booking sites.

Details: Ask for a quote and check what is included.

The booking site and your contract decide which prices and listing details sync. iCal does not sync prices.

Availability sync

Send open and blocked dates to booking sites. Check how it works and any limits.

Available

Send open and blocked dates to linked booking sites.

Plan: Essentials / Host / Professional / Mogul

Airbnb limited connections cannot send these updates.

Available

Direct bookings update open and blocked dates on linked sites.

Plan: Pro

With conditions

Share open and blocked dates in both directions.

Details: Ask for a quote and check what is included.

Set up both directions. Update speed depends on whether the connection uses API, XML or iCal.

Reservation sync

Import bookings and changes from booking sites, or keep them in sync. Check which sites are supported.

Available

See bookings from linked sites in one calendar.

Details: Check which plan includes this.

With conditions

Bring bookings from linked sites into one calendar.

Plan: Pro

Connect each booking site and import its bookings.

With conditions

Import bookings and update open dates.

Details: Ask for a quote and check what is included.

Link each listing correctly and set up both directions. The details imported depend on the connection.

Channel message sync

Send and receive guest messages through booking-site connections. Check which sites are supported.

Available

Send and receive Airbnb, Vrbo and Booking.com messages

Plan: Essentials / Host / Professional / Mogul

Connect a supported booking site first.

Available

Airbnb, Vrbo, Booking.com and Houfy messaging

Plan: Messaging / Pro

With conditions

Sync guest messages from supported booking sites.

Details: Ask for a quote and check what is included.

Supported messages depend on the site and connection contract.

Sync limitations

Known delays, fields that do not sync and limits on connections. These details alone do not show how reliable the service is.

Available

Imports blocked dates from an outside calendar.

Details: Essentials / Host / Professional / Mogul: iCal import

It does not import past bookings. Other details depend on what that calendar shares.
To share dates back, you need a separate calendar export.

With conditions

Airbnb setup mode does not send price or date updates.

Plan: Messaging / Pro

Disconnect your old property-management software. Reconnect Airbnb without setup mode before turning on updates.

With conditions

Updates and supported details depend on the connection.

Details: Ask for a quote and check what is included.

iCal updates at intervals and only covers open dates. Built-in API links can do more. Sending listing content may need its own booking site contract.

03 / Reservations & calendars

Multi calendar

A calendar view showing multiple listings and bookings together.

Available

See your listings in one calendar.

Plan: Essentials / Host / Professional / Mogul

Available

See bookings from different sites in one calendar.

Plan: Pro

With conditions

See bookings, prices and tasks in one calendar.

Details: Ask for a quote and check what is included.

Filter properties and change bookings or date rules. Supported fields vary by booking site.

Manual bookings

Enter bookings by hand as well as importing them from booking sites.

With conditions

Create manual bookings through an AI app.

Plan: Host / Professional / Mogul

Use a supported AI app and approve its connection. You must own the account or be an admin with full access.
Handle payments for manual bookings outside Hospitable.
For bookings from booking sites, you can only change notes and check-in or check-out times.
This uses MCP, a way for an AI app to connect to Hospitable. We could not confirm the same controls in the website.

Available

Create a reservation by selecting calendar dates

Plan: Pro

With conditions

Create bookings from the calendar.

Details: Ask for a quote and check what is included.

Check how payments and booking-site updates work. Not all sites support the same actions.

Booking changes

Edit booking fields and check whether changes reach linked booking sites.

With conditions

Change manual bookings through an AI app.

Plan: Host / Professional / Mogul

Use a supported AI app and approve its connection. You must own the account or be an admin with full access.
Handle payments for manual bookings outside Hospitable.
For bookings from booking sites, you can only change notes and check-in or check-out times.
This uses MCP, a way for an AI app to connect to Hospitable. We could not confirm the same controls in the website.

With conditions

Change check-in and check-out times on the website or phone app.

Plan: Pro

Door-code times and timed message fields use your new times.
We could not confirm other booking changes in the website or app.

With conditions

Change bookings in the calendar.

Details: Ask for a quote and check what is included.

The booking site and booking status may limit changes. Check the saved booking and dates on linked sites.

Booking cancellation

Cancel bookings, with each booking site’s rules and refund limits.

With conditions

Cancel manual bookings through an AI app.

Plan: Host / Professional / Mogul

Use a supported AI app and approve its connection. You must own the account or be an admin with full access.
Handle payments for manual bookings outside Hospitable.
For bookings from booking sites, you can only change notes and check-in or check-out times.
This uses MCP, a way for an AI app to connect to Hospitable. We could not confirm the same controls in the website.

With conditions

Cancel Airbnb, manual and direct bookings from the calendar.

Plan: Pro

Cancel bookings from other sites on those sites.
Airbnb rules, penalties and decisions about blocking dates still apply. Cancellation does not mean a refund.
You cannot cancel after checkout.

With conditions

Cancel supported bookings in Hostaway.

Website: Cancel Direct, Booking Engine, Airbnb and Vrbo bookings. You need permission to cancel.
Phone app: Supports Direct, Booking Engine and Vrbo bookings.
Other steps: Cancel Booking.com and iCal bookings at the source. Older Vrbo bookings from before the connection may need to be canceled on Vrbo. Set a message rule to tell guests when you cancel.

Details: Ask for a quote and check what is included.

Calendar blocking

Block dates without making a paid guest booking.

Available

Block dates for owner stays, family visits or work.

Details: Check which plan includes this.

With conditions

Block one day or a range of dates.

Plan: Pro

When date updates are on, block dates in Host Tools. It can reopen dates blocked only on a booking site.

With conditions

Block or change many dates at once.

Details: Ask for a quote and check what is included.

Rules for selected dates override defaults. Sharing changes with booking sites depends on the connection.

Booking import

Move or import existing bookings. Check which sources and file formats are supported.

With conditions

Support can import past manual or direct bookings from a CSV file.

Details: Check which plan includes this.

Ask Hospitable support for help.
Add your properties first. Their names must match the file.

With conditions

Free help importing past bookings from a CSV file.

Plan: Messaging / Pro

This uses the migration service. We could not confirm a self-service import tool.

With conditions

Import bookings from a CSV file.

Details: Ask for a quote and check what is included.

Support must turn this on, and you need admin access. Import up to 500 bookings at a time. They become direct bookings. Duplicate booking-site records can cause double bookings. Other automatic tasks may still run.

Guest records

Save and view guest or contact history. This does not confirm a full customer-management system.

Available

See past chats and details about returning guests.

Details: Check which plan includes this.

With conditions

Save the guest’s name, email and phone number with a booking.

Plan: Pro

We could not confirm a separate guest profile outside booking records.

With conditions

Guest Book and online check-in guest data

Details: Ask for a quote and check what is included.

The main guest is recorded when the booking is made. Other adult guests appear after the form is sent in. Native ID collection does not prove documents are genuine.

Booking export

Export booking records. Check which file formats are supported.

Available

Download bookings as a CSV file.

Details: Professional / Mogul for full metrics

With conditions

Download bookings as a CSV file and choose the columns.

Details: Check which plan includes this.

Each export covers one year. Canceled bookings are included unless you change the filter.

With conditions

Download bookings as a CSV file.

Details: Ask for a quote and check what is included.

Choose visible or all reservation fields. Guest-data export relies on the Online Check-In Form being enabled. This is not a full-system backup.

04 / Rates & booking rules

Seasonal rates

Set prices for dates or seasons in your rental software.

Available

Set nightly prices for selected dates.

Details: Check which plan includes this.

Available

Set price rules for seasons or selected dates.

Plan: Pro

With conditions

Change prices for a range of dates.

Details: Ask for a quote and check what is included.

Only open dates change. Booked dates are skipped.

Minimum stays

Set minimum stays. Check limits for each date and booking site.

With conditions

Set stay lengths that change as dates approach.

Setup: Turn on Dynamic Pricing first. When you turn on dynamic stay rules, they replace your old manual stay edits.
Overrides: Your later edits and calendar rules take over. Local stay limits come first.
Essentials: We could not confirm this feature on Essentials.

Plan: Host / Professional / Mogul

Dynamic Pricing fees and limits apply.
Choose your ideal and shortest stays. You can set them by day of the week.

With conditions

Set the fewest nights guests can book.

Plan: Pro

Set Minimum Nights replaces existing minimum-stay rules on Airbnb and Vrbo.

With conditions

Set minimum and maximum stays by date.

Details: Ask for a quote and check what is included.

Default listing settings apply to future dates as they open. For dates already open to bookings, update the calendar. Rules for specific dates take priority.

Gap night rules

Adjust rules for unbooked nights between stays.

With conditions

Allow shorter stays in gaps between bookings.

Setup: Turn on Dynamic Pricing first. When you turn on dynamic stay rules, they replace your old manual stay edits.
Overrides: Your later edits and calendar rules take over. Local stay limits come first.
Essentials: We could not confirm this feature on Essentials.

Plan: Host / Professional / Mogul

Dynamic Pricing fees and limits apply.
Choose a lower stay minimum for gaps that are too short for your normal rules.

Available

Adjust prices for gaps between bookings.

Plan: Pro

With conditions

Allow shorter stays to fill gaps between bookings.

Details: Ask for a quote and check what is included.

Set the smallest gap and how far ahead to look. Manual changes turn the rule off for those dates. A multi-unit group needs a gap in every unit.

Length of stay discounts

Give discounts based on how long guests stay.

Available

Offer discounts for longer stays on Airbnb and Direct.

Details: Check which plan includes this.

Set up Direct discounts separately. Airbnb promotions do not carry over.
Direct uses just one discount. A longer-stay deal comes first. Next is an early-booking deal, then a last-minute deal.

With conditions

Offer weekly discounts for 7+ nights and monthly discounts for 28+ nights.

Plan: Pro

Works with Airbnb, Vrbo, Booking.com, Houfy and direct bookings.
Discounts range from 0–99% before fees and taxes. A monthly discount replaces the weekly one; they do not add together.

With conditions

Weekly and monthly discounts

Details: Ask for a quote and check what is included.

Support differs by booking site. Custom day counts for monthly discounts apply to Hostaway direct, website and Google Vacation Rentals bookings.

Last minute discounts

Give discounts based on how soon guests arrive.

Available

Offer last-minute discounts on Airbnb and Direct.

Details: Check which plan includes this.

Set up Direct discounts separately. Airbnb promotions do not carry over.
Direct uses just one discount. A longer-stay deal comes first. Next is an early-booking deal, then a last-minute deal.

Available

Lower prices as the arrival date gets closer.

Plan: Pro

With conditions

Add a last-minute discount by hand after booking.

Details: Ask for a quote and check what is included.

You add the listed custom discounts by hand after booking. Use them for Hostaway direct and website bookings. They do not apply on their own before booking on every travel site.

Dynamic pricing

Built-in tools that set prices and connections to outside pricing tools are separate features.

With conditions

Built-in tools set nightly prices.

Essentials: After the Dynamic Pricing trial, pay $15 per property each month. This fee applies if the tool was on during that billing period.
Paid plans: Use within the plan’s included property count is covered. The base plan fee still applies.
Extra properties: Extra fees have two rules. The tool must be on during the billing period. You must have more active properties than your plan includes.
Extra-property rates: For an extra property with a check-in, the normal fee covers this tool. With the tool on but no check-in, it costs $10 for the month.

Plan: Essentials / Host / Professional / Mogul

Not supported

Built-in price rules do not follow market demand.

Plan: Pro

Connect an outside pricing service to adjust prices based on the market.

With conditions

Built-in tools adjust nightly prices each day.

Details: Ask for a quote and check what is included.

Pay for each listing you turn on. Manual calendar prices stay in place. Limited market data can produce the same price across dates. Higher rental income is not independently confirmed.

Pricing connections

Connections to nightly-pricing tools and what they require.

With conditions

Connect to PriceLabs.

Plan: Host / Professional / Mogul

You need a PriceLabs account and a working connection. Its fees are separate.
We could not confirm other pricing services.

With conditions

Use PriceLabs prices and minimum stays.

Details: Pro + PriceLabs

You need a paid PriceLabs account and a Host Tools API access token.
Host Tools rules and date overrides can change those prices. If PriceLabs gives no minimum stay, Host Tools uses 1 night.

With conditions

PriceLabs rate connection

Details: Ask for a quote and check what is included.

Use a separate PriceLabs account. Connect it with the access details from Hostaway’s marketplace. Prices are sent every 24 hours. PriceLabs does not open or block dates. Check its plan and fees.

05 / Guest messaging & AI

Unified inbox

See guest message threads from supported booking sites in one view.

Available

Read Airbnb, Vrbo and Booking.com messages in one inbox.

Plan: Essentials / Host / Professional / Mogul

Available

Keep guest and cleaner messages with each booking.

Plan: Messaging / Pro

With conditions

Read booking-site, email, text and WhatsApp messages together.

Details: Ask for a quote and check what is included.

Setup and tools vary by channel. Ask which messages your account supports and what they cost.

Scheduled messages

Schedule messages before or after booking dates and times.

Available

Schedule messages around booking, arrival and departure.

Plan: Essentials (limited) / Host / Professional / Mogul

Essentials has fewer message rules. Messages must include the guest portal link.
On Essentials, you cannot turn off the new-booking message or remove its required text.

Available

Send messages around guest stays and cleaning tasks.

Plan: Messaging / Pro

With conditions

Schedule messages around booking events.

Details: Ask for a quote and check what is included.

Timing can be offset by up to 60 days. Booking.com messages stop seven days after check-out or cancellation. Booking-site email aliases may expire.

Event triggers

Send messages when listed booking events happen.

Available

Send messages when booking events happen. Essentials covers new bookings only.

Plan: Essentials (limited) / Host / Professional / Mogul

Essentials has fewer message rules. Messages must include the guest portal link.
On Essentials, you cannot turn off the new-booking message or remove its required text.

Available

Tell cleaners when bookings are added, changed or canceled.

Plan: Messaging / Pro

With conditions

Send messages for booking, stay, payment or door-code events.

Details: Ask for a quote and check what is included.

Payment Success works for charges managed through Hostaway. For payments taken by booking sites, use payment-status rules.

Conditional messages

Rules that send or skip messages based on booking details.

Available

Use rules to draft or send answers to guest questions.

Plan: Host / Professional / Mogul

The question must match your rule. Turn on automatic sending if you want replies sent for you.
Rules cover selected question topics, booking stages, properties and booking sites.

With conditions

Offer extra nights when dates next to a booking are free.

Plan: Messaging / Pro

This rule works only with check-in and check-out message events.

With conditions

Use booking details, open dates or payment rules to choose messages.

Details: Ask for a quote and check what is included.

Rules usually must match when an event starts a task. Reservation and Always settings can check again. Extra rules cannot be changed once created.

Message templates

Reuse message templates and fill them with supported guest or booking details.

Available

Reuse saved messages and fill in guest details.

Plan: Essentials / Host / Professional / Mogul

Available

Use suggested messages, edit them or write your own.

Plan: Messaging / Pro

With conditions

Reuse messages with guest and stay details.

Details: Ask for a quote and check what is included.

Write your saved messages and set their format for each channel.

AI suggested replies

AI writes a draft. A person checks or sends it.

Available

AI writes a draft. You review it and click Send.

Plan: Essentials / Host / Professional / Mogul

Essentials allows 10 uses each week, shared by Suggest with AI and Improve with AI.
Paid plans have no limit on Suggest with AI.
Mogul automatic replies are a separate option.

With conditions

AI writes drafts for you to check and edit.

Plan: Pro

It uses listing details and past chats.

With conditions

AI drafts replies using property and booking details.

Details: Ask for a quote and check what is included.

Turn on AI Replies and add the facts it should use. Missing facts may stop it from writing a draft. Ask what it costs for your account.

AI automatic replies

AI sends guest replies without a person approving each one. Check the limits.

With conditions

AI can send guest replies for you.

Plan: Mogul

Turn on Auto Reply.
Choose the timing, properties and topics. It will not reply if it lacks details or the topic is blocked.

With conditions

AI can send replies when it is confident enough.

Plan: Pro

The default confidence threshold is 80%. There is also a setting for positive guest messages.
Replies below the threshold or with unconfirmed exact details wait for you to review.

With conditions

AI can send replies that match your rules.

Details: Ask for a quote and check what is included.

Choose Auto-reply for each rule you want. It sends without waiting for approval. Set up and test the saved knowledge first.

Approval before AI sends

Controls for a person to check an AI reply before it is sent.

Available

AI writes a draft. You review it and click Send.

Plan: Essentials / Host / Professional / Mogul

Essentials allows 10 uses each week, shared by Suggest with AI and Improve with AI.
Paid plans have no limit on Suggest with AI.
Mogul automatic replies are a separate option.

With conditions

Choose draft-only mode to review replies before sending.

Plan: Pro

Auto-send is a different mode. You do not have to approve every reply in that mode.

With conditions

Review drafts or let AI send replies.

Draft replies: Review, edit or replace the draft before sending.
Automatic replies: Auto-reply sends without waiting for your approval.

Details: Ask for a quote and check what is included.

Translations

Check automatic message translation. Templates written in several languages are a different feature.

We could not confirm this feature or what it requires.

With conditions

Translate a guest’s message with one tap.

Plan: Messaging / Pro

We could not confirm automatic translation of messages you send.

With conditions

Translate incoming messages with one click.

Details: Ask for a quote and check what is included.

Hostaway lists inbox translation across channels. We could not confirm all supported languages or usage limits.

SMS messages

Text guests by SMS. Check supported countries, phone numbers and fees.

We could not confirm this feature or what it requires.

With conditions

Send automatic text messages to cleaners or managers.

Plan: Messaging / Pro

We could not confirm guest text messages or exact text-message fees.

With conditions

Send and receive texts in the inbox.

Details: Ask for a quote and check what is included.

Ask about activation, supported countries and message fees.

Email messages

Email guests. Check sender and booking-site limits.

With conditions

Write inbox emails to guests who booked through Direct.

Details: Professional / Mogul: Direct booking guest emails

Direct booking fees apply.
Booking emails use fixed Hospitable text and branding. You cannot edit them like emails in the inbox.

With conditions

Email guests with manual bookings and read replies in the inbox.

Plan: Messaging / Pro

Enter the booking and the guest’s email address.

With conditions

Email in the inbox and automations

Details: Ask for a quote and check what is included.

Booking-site email aliases may stop working after a set time. This can limit later contact with guests.

06 / Direct bookings & payments

Website builder

Vendor-provided tools to create and host a direct-booking website.

Available

Build a website where guests can book directly.

Plan: Professional / Mogul

Available

Build a branded website for one listing, a group or all your listings.

Plan: Pro

With conditions

Build a booking website. Pro is an extra option.

Details: Ask for a quote and check what is included.

The basic website is included. Pro lists $49 per month. Direct-booking fee descriptions conflict, so ask which fees apply.

Booking widget

Add a booking engine to a website hosted elsewhere.

Available

Add a booking form to your website.

Plan: Professional / Mogul

With conditions

Link your website to a booking checkout page.

Plan: Pro

Works for one listing, not groups.
The checkout opens on a linked page. It is not a form placed inside your own page.

With conditions

Add a booking calendar to your website.

Details: Ask for a quote and check what is included.

You need a published Hostaway booking website. Each page allows one calendar widget. You cannot embed the booking website itself in an iframe.

Custom domain

Use your own domain for the provider’s direct-booking website.

With conditions

Use your own web address for a Direct site.

Plan: Professional / Mogul

You need to own the web address, set up its DNS records and publish the Direct site.
Direct booking fees apply.

With conditions

Use your own web address for direct bookings.

Plan: Pro

You must own and set up the web address.

With conditions

Use your own web address.

Details: Ask for a quote and check what is included.

Change DNS records with your web-address provider. The address costs extra. Setup for the standard website can take up to 48 hours.

Payment processors

Payment services, with country and plan requirements.

Available

Direct Basic uses your Stripe account. Direct Premium uses Hospitable and Adyen.

Plan: Professional / Mogul

With conditions

Take direct-booking payments through Stripe, or collect them yourself.

Plan: Pro

You need a Stripe account to use Stripe. Its fees are separate.
Without Stripe, approve booking requests yourself and collect payment outside Host Tools.

With conditions

Connect Stripe, Braintree or Authorize.net.

Details: Ask for a quote and check what is included.

Each service needs its own account and charges fees. Deposit holds and renewal options differ.

Payment schedules

Schedule booking payments or installments. Check which booking types are supported.

Available

Let Direct guests pay in scheduled installments.

Plan: Professional / Mogul

With conditions

Stripe takes full payment when the guest books.

Plan: Pro

To split payments or take a deposit first, collect payment manually outside Host Tools.
Each direct-booking site has one payment setup.

With conditions

Split payments into stages and charge the balance later.

Details: Ask for a quote and check what is included.

Exclude sites that collect the guest’s payment themselves. The balance adjusts after price changes or charges you make by hand.

Security deposits

Collect or hold refundable deposits. Damage insurance and protection are separate features.

Available

Separate refundable deposit charge

Plan: Professional / Mogul

Usually charged two days before arrival. This is not damage insurance.

We could not confirm a built-in tool to hold and release refundable deposits.

With conditions

Set up card deposit holds automatically or by hand.

Payment services: Stripe holds last 7 days; Authorize.net holds last 30 days. Braintree is not supported.
Renewals: Only Stripe renews holds automatically. This is off for stays of 7 days or less. Renewal can happen no later than 2 days after check-out.
Reports: The listed money reports and guest receipts leave out holds that were charged.

Details: Ask for a quote and check what is included.

Refunds

Issue refunds through supported payment steps. Check whether fees are refunded too.

Available

Issue refunds yourself or use automatic refunds based on your cancellation policy.

Plan: Professional / Mogul

Direct Basic does not return Stripe processing fees.

We could not confirm refunds in Host Tools. Canceling a booking does not prove a refund is sent. API changes do not refund Stripe payments.

With conditions

Partial or full Stripe refunds per charge

Details: Ask for a quote and check what is included.

This applies when you manage payment, not when Airbnb collects it. You cannot make Braintree/Authorize.net refunds in this dashboard. Refunds do not update Total Paid.

Rental agreements

Create, send or sign guest agreements. Check whether electronic signatures are supported.

Available

Direct booking rental agreements

Plan: Professional / Mogul

With conditions

Require guests to sign a PDF before booking directly.

Plan: Pro

Upload your contract PDF and set this up for each direct-booking site.
This does not guarantee the contract can be legally enforced.

With conditions

Let guests sign rental agreements online.

Details: Ask for a quote and check what is included.

Set up the agreement and guest steps. Whether it is legally binding is not confirmed.

Guest verification

Checks of guest identity or bookings. These do not guarantee you meet legal rules.

Available

Direct Premium checks guests.

Plan: Professional / Mogul

With conditions

Require a government photo-ID check before a direct booking.

Plan: Pro

The setting covers all bookings on that site. Manual bookings can bypass it.

With conditions

Connect Autohost to screen guests and check IDs.

Details: Ask for a quote and check what is included.

You need a separate Autohost account, API link and message rules. A manager must review flagged cases. ID on a check-in form does not prove the ID is real.

Direct booking fees

Fees for direct bookings. Check payment-processing fees and paid protection too.

Available

Basic: 1% host fee; Premium: 3% host + 4% guest or 7% host

Plan: Professional / Mogul

With conditions

Host Tools adds no fee for direct bookings.

Plan: Pro

Plan fees and payment processing fees still apply.

With conditions

US Stripe website fees need checking.

Listed rate: Help lists 1.8% of the base price and fees, excluding tax. The host or guest can pay it.
Conflicting fees: Help says this is not added to 0.5%, but the Pro page lists both fees. Ask which terms apply. Do not add the two rates together.

Details: Ask for a quote and check what is included.

07 / Cleaning & operations

Automatic tasks

Creates tasks automatically from bookings or events linked to a booking.

Available

Create task rules for each stage of a booking.

Plan: Essentials / Host / Professional / Mogul

With conditions

Imported bookings create cleaning jobs in Turno.

Details: Check which Host Tools plan includes this.

You need a connected Turno account. Turno fees may apply.
Use one account on each platform. Link every new property yourself.
Set arrival and departure times in Turno; they are not imported.

With conditions

Create tasks yourself or from booking events.

Details: Ask for a quote and check what is included.

Apply an auto-task to one channel or all channels. Use Create tasks to apply it to existing bookings. Changing task times by hand stops later booking-time updates.

Cleaner access

Give cleaners access to tasks or calendars without extra management tools they do not need.

Available

Invite teammates to see their assigned work.

Plan: Host / Professional / Mogul

Invite each teammate and choose their properties and tasks.
We could not confirm teammate portal access on Essentials.

With conditions

Invite cleaners to see basic booking details.

Plan: Pro

Choose their listing groups. Cleaners cannot see prices, open dates or the inbox.

With conditions

Choose what cleaners can see.

Details: Ask for a quote and check what is included.

Set their listing and tool permissions. Admins can see all listings and tools.

Task checklists

Reuse task lists and mark jobs done.

Available

Check off task steps in the Tasks App.

Details: Check which plan includes this.

Older task guides show a different process.

We could not confirm built-in task checklists. Cleaner access and a Turno link do not confirm them.

With conditions

Save and reuse task checklists.

Details: Ask for a quote and check what is included.

Check off each item. You cannot change the order while making the list or after saving it.

Photo requirements

Ask for or require photos of finished work.

Available

Require photos for tasks.

Details: Check which plan includes this.

Use the Tasks App. Older guides give different instructions.

We could not confirm required cleaning photos. ID photo uploads are a different feature.

Tasks can include images. We do not know if photos can be requested or required before a task is marked done.

Task notifications

Send notices when tasks are assigned, changed or completed.

Available

Send task alerts and reminders.

Plan: Essentials / Host / Professional / Mogul

Essentials supports email and calendar alerts where set up, but not text messages.
Text alerts need a teammate set up on Host, Professional or Mogul.

With conditions

Email or text cleaners about bookings, changes and cancellations.

Plan: Messaging / Pro

These are message alerts, not a way to track task completion.

With conditions

Task reminders, assignee updates and late-task alerts

Details: Ask for a quote and check what is included.

Reminders run at 8 am on the task day, in the listing’s time zone. Same-day bookings have a separate rule. Chosen supervisors get alerts when tasks start or end more than 30 minutes late.

Maintenance tasks

Record maintenance jobs or assign them to someone. General reminders are a separate feature.

Available

Recurring maintenance tasks

Details: Check which plan includes this.

We could not confirm a tool to create, assign and track repair jobs.

With conditions

Recurring maintenance tasks

Details: Ask for a quote and check what is included.

Contact support to activate recurring tasks. Tasks are created up to one month ahead. Tasks edited by hand may stop receiving later changes.

Cleaning connections

Connections to outside cleaning services, with their setup requirements.

With conditions

Connect to Turno.

Plan: Host / Professional / Mogul

You need a Turno account and a working connection. Turno fees may apply.

With conditions

Connect listings to Turno for cleaning schedules.

Details: Check which plan includes this.

You need a Turno account and connection token. Turno fees may apply.

With conditions

Connect Turno to schedule cleaners.

Details: Ask for a quote and check what is included.

You need a separate Turno account and must link properties. Its fees and terms apply. Cleaning jobs appear in Turno, not Hostaway.

08 / Check-in & smart access

Checkin instructions

Send check-in details to guests at supported stages of a booking.

Available

Schedule messages with check-in details.

Plan: Essentials (limited) / Host / Professional / Mogul

Essentials has fewer message rules. Messages must include the guest portal link.
On Essentials, you cannot turn off the new-booking message or remove its required text.

With conditions

Send arrival details in automatic messages.

Plan: Messaging / Pro

Write and set up your messages first.

With conditions

Show arrival details after guests meet your conditions.

Details: Ask for a quote and check what is included.

Showing the door code, Wi-Fi details or address can depend on conditions. These can include payment, an agreement, preauthorization, a completed form or time. If no conditions are set, the details stay visible.

Guest portal

A booking page or portal for guests. Check what guests can do there.

Available

Guest portal with check-in tasks and booking details

Plan: Essentials / Host / Professional / Mogul

Booking and payment tools for Direct require Professional or Mogul.
Essentials shows guests an offer to buy Trip Insurance. You cannot remove it.

We could not confirm a guest portal for use after booking. Checkout and ID checks are separate tools.

With conditions

Reservation portal with stay details and payments

Details: Ask for a quote and check what is included.

It can show instructions, balances, extras and receipts. After checkout, you cannot add or update a card. Payment links are a separate option.

Lock connections

Supported smart-lock platforms connect directly or through another service.

Available

Connect supported Schlage, Yale and August locks.

Plan: Professional / Mogul

Compatible lock model

With conditions

Connect supported Yale, August, Schlage and other locks through Seam.

Details: Pro + smart locks

Each connected lock costs USD3 a month. Check your exact lock model.

With conditions

Connect supported smart locks

Details: Ask for a quote and check what is included.

You need compatible devices, the provider’s permission and accepted payment terms. Do not use Smart Locks and RemoteLock for the same lock at the same time.

Automatic lock codes

Creates lock codes automatically for each booking. Check the required hardware and services.

Available

Create a different door code for each booking.

Plan: Professional / Mogul

Compatible lock model

With conditions

Make a new door code for each guest.

Details: Pro + smart locks

Link a supported lock to the listing. Each lock costs USD3 a month.

With conditions

Create door codes for bookings automatically.

Details: Ask for a quote and check what is included.

Device limits apply. A booking with several units needs codes added by hand. Save and sync does not create deleted booking codes again on its own.

Code scheduling

Set codes to work only during the stated check-in and checkout times.

Available

Make door codes work during the guest’s stay.

Plan: Professional / Mogul

Compatible lock model

With conditions

Choose when door codes start and stop working around a stay.

Details: Pro + smart locks

You need a connected lock. Features vary by model.

With conditions

Make door codes work around check-in and check-out.

Details: Ask for a quote and check what is included.

Early setup and activation depend on the lock. Booking changes update access times. Canceling a booking ends access.

Code delivery

Send booking access codes to guests through supported channels.

Available

Send door codes in guest message threads.

Plan: Professional / Mogul

Compatible lock model

With conditions

Send codes in messages or through supported Airbnb Seamless Entry.

Details: Pro + smart locks

Airbnb delivery needs a direct connection and a supported 4-digit PIN. Co-hosts cannot use it.
Reconnect Airbnb if you first connected before June 9, 2026.

With conditions

Add door codes to automatic guest messages.

Details: Ask for a quote and check what is included.

A default listing code is used only when a reservation has no door code. Lock-side edits do not sync back to Hostaway.

Access extra costs

Smart-access software or connections may cost extra. Hardware is a separate cost.

With conditions

Some devices are included. Extra devices cost more.

Plan: Professional / Mogul

Check how many devices you need.
The number included and extra fees depend on your plan. Buy the hardware separately.

With conditions

USD3 per connected lock each month.

Details: Pro + smart locks

Buy the lock separately.

With conditions

Pay for each linked smart device.

Details: Ask for a quote and check what is included.

Monthly prices depend on the number of devices. We could not confirm the currency, so ask for a quote. Nuki also needs a device plan and keypad.

09 / Reports & accounting

Booking reports

Reports about bookings. Check which measures they include.

Available

View and filter booking figures.

Details: Professional / Mogul for full metrics

With conditions

See booking counts, booking sites and booking status.

Details: Check which plan includes this.

Filter by property and date. Your permissions control which properties and money details you can see.

With conditions

Filter booking reports and download CSV files.

Details: Ask for a quote and check what is included.

Choose visible or all reservation fields. Guest-data export relies on the Online Check-In Form being enabled. This is not a full-system backup.

Occupancy reports

See how often your rentals are booked. Filter by date or property.

Available

See how often your properties are booked.

Details: Professional / Mogul for full metrics

With conditions

See how often your properties are booked.

Details: Check which plan includes this.

Filter by property and date. Your permissions control which properties and money details you can see.

With conditions

See booked nights, check-ins and how often properties are booked.

Details: Ask for a quote and check what is included.

Reports by date can include blocked dates. Multi-unit bookings count dates for each booking, not dates multiplied by the number of units.

Revenue reports

Revenue reports and the measures they include. These are separate from financial accounting.

Available

See your booking income.

Details: Professional / Mogul for full metrics

With conditions

See income and average nightly prices by listing or booking site.

Details: Check which plan includes this.

Filter by property and date. Your permissions control which properties and money details you can see.

With conditions

See income figures in occupancy reports.

Details: Ask for a quote and check what is included.

The figures depend on your chosen formula. They are not always net profit.

Owner statements

Statements for property owners. Check which income and expenses they include.

Available

Owner statements

Plan: Mogul

We could not confirm owner statements. Owner access to booking finances is a different feature.

With conditions

Create owner statements with income, costs and payouts.

Details: Ask for a quote and check what is included.

Totals depend on your formulas. Statements do not replace accounting invoices.

Expense tracking

Record property or booking expenses in the software.

Available

Track business and property costs.

Details: Mogul: Hospitable Accounting

Set up accounting for your business and properties.
Add one-time or repeating costs in Hospitable Accounting.

We could not confirm a tool to enter and track expenses.

With conditions

Expenses, extras and recurring entries

Details: Ask for a quote and check what is included.

Enter costs as negative amounts and extras as positive amounts. Refresh owner statements after changes. Changing a finished task does not change its saved cost.

Accounting connections

Which accounting tools connect and what they can share.

With conditions

QuickBooks accounting connection

Plan: Mogul

You need a QuickBooks account and a Hospitable Business.
Use the same currency for both, or turn on support for multiple currencies.
Xero is planned, but is not listed as available.

We could not confirm a supported connection to an accounting service.

With conditions

Connect QuickBooks Online.

Details: Ask for a quote and check what is included.

You need a separate QuickBooks plan. Ask about connection fees and which accounting tasks are supported.

Report exports

Download reports in the listed file types.

Available

Download business and financial figures as CSV files.

Details: Professional / Mogul for full metrics

With conditions

Download booking reports as CSV files.

Details: Check which plan includes this.

Each export covers one year. Choose columns, dates, listings and booking status.
We could not confirm downloads of dashboard charts or PDF reports.

With conditions

Download occupancy and cost reports as CSV files.

Details: Ask for a quote and check what is included.

We do not know if every report can be saved as a PDF.

10 / Team & owner access

Team users

Extra staff accounts, with any user or plan limits.

Available

Invite as many extra users as you need.

Plan: Essentials / Host / Professional / Mogul

Available

Invite Assistant, Virtual Assistant, Owner and Cleaner users

Plan: Pro

With conditions

Add users and user groups.

Details: Ask for a quote and check what is included.

The main account owner controls account-wide alert settings. Admins can manage their own alerts.

User permissions

Choose what each person can see and do.

Available

Choose which tools and money details each user can see.

Details: All plans

With conditions

Roles control what each user can view or change.

Plan: Pro

Permissions vary by role. We could not confirm custom controls for every field.

With conditions

Choose which tools, contacts and money details each user can see.

Details: Ask for a quote and check what is included.

Admins can see all listings. Anyone who can view the inbox can also send messages. Remove inbox access to stop sending.

Choose which properties each person can access

Choose which properties a person can access.

Available

Choose which properties each user can see.

Details: All plans

Available

Give users access to selected listing groups. A group can have one listing.

Plan: Pro

With conditions

Choose which listings each user can see.

Details: Ask for a quote and check what is included.

Admins can see all listings. Owners of one unit in a multi-unit group can see the group’s calendars and bookings.

Owner portal

Let owners view property, booking or financial details.

Available

Owner portal

Plan: Mogul

With conditions

Owners can see booking finances and block dates for their own stays.

Plan: Pro

Owners use a role in the account, not a separate branded portal.
Owners cannot use the inbox or add manual bookings.

With conditions

Owner access to selected property information

Details: Ask for a quote and check what is included.

An owner assigned to a child unit can see the whole multi-unit group. Use standalone or cross-linked listings if you need separate access.

Mobile app

A mobile app. A website that fits a phone screen does not confirm an app.

With conditions

Invited users can use the phone app.

Plan: Host / Professional / Mogul

Invite the user and choose their tools and properties.
Inbox access is needed for push alerts.
We could not confirm app access on Essentials or access for other user types.

Available

iPhone and Android apps with alerts.

Plan: Messaging / Pro

With conditions

See tasks and update their status on your phone.

Details: Ask for a quote and check what is included.

We do not know if all desktop tools work in the app.

11 / Integrations & data access

Public API

An API for outside developers. API connections to booking sites alone do not confirm developer access.

With conditions

Developer API on Host and above

Plan: Host / Professional / Mogul

With conditions

Connect your own software through the API.

Details: Check which plan includes API access.

With conditions

Turn on API access in the dashboard.

Details: Ask for a quote and check what is included.

You need an account ID/API key and a partner choice. The generic Hostaway Public API choice supports tools outside the marketplace. At least one listing is required.

API access conditions

Who can use the developer API, including required plans, approval and access limits.

With conditions

Host, Professional or Mogul required

Plan: Host / Professional / Mogul

With conditions

Use an account token or OAuth to connect software.

Details: Check which plan includes API access.

Partner keys need approval.

With conditions

Account credentials and at least one listing

Details: Ask for a quote and check what is included.

You must choose a partner. A generic public API option is available. Access tokens last at most 24 months. Renewal every 12 months is recommended. Fees and plan qualification need checking.

Webhooks

Sends notices about events to linked systems.

Available

Send event alerts to connected software.

Plan: Host / Professional / Mogul

With conditions

Send booking data to another tool when message-rule events happen.

Details: Check which plan includes this.

Set up the receiving web address. Events include new or changed bookings and times around arrival or departure.

With conditions

Selected reservation, inbound-message and task events

Details: Ask for a quote and check what is included.

The admin sets up at least one event. They can also filter by listing or channel. Owner-stay updates have limits. Fields that arrive later may need to be fetched through the API.

Zapier

A Zapier connection with stated events, actions or plan requirements.

With conditions

Connect booking, property, message and review tasks through Zapier.

Plan: Host / Professional / Mogul

You need a Zapier account. Approve its connection to Hospitable.

With conditions

Send booking data to Zapier using webhooks.

Details: Check which plan includes this.

Set up a receiving web address and a Zapier workflow. Extra fees may apply.
A ready-made Host Tools app in Zapier is not confirmed.

With conditions

Start Zapier tasks from bookings, add notes or search.

Details: Ask for a quote and check what is included.

You need a paid Hostaway plan, main-owner access, API details and a Zapier account. Zapier fees may apply.

Data export

Check which data you can take with you, beyond calendar feeds. Ask which file types you can download.

Available

Reservations, tasks, taxes and reviews in CSV

Details: Professional / Mogul for full metrics

With conditions

Download bookings as CSV files from Settings → Data Export.

Details: Check which plan includes this.

Each export covers one year. Choose columns, dates, listings and booking status.

With conditions

Download bookings and guest data.

Details: Ask for a quote and check what is included.

Choose visible or all reservation fields. Guest-data export relies on the Online Check-In Form being enabled. This is not a full-system backup.

12 / Setup & support

Onboarding

Setup help, including whether it is optional or costs extra.

Available

Set up the account yourself with guidance. Rapid Rollout help costs extra.

Plan: Essentials / Host / Professional / Mogul

Available

Free personalized setup

Plan: Messaging / Pro

With conditions

Guided setup with specialists

Details: Ask for a quote and check what is included.

Agree on setup work, data moving, fees and timing in your quote.

Moving your data

Help or tools to import records from another system.

With conditions

Support can import past manual or direct bookings from a CSV file.

Details: Check which plan includes this.

Ask Hospitable support for help.
Add your properties first. Their names must match the file.

With conditions

Free help moving booking sites, calendars and past bookings from CSV files.

Plan: Messaging / Pro

Book a migration call. Help with message rules and locks is included.

With conditions

CSV import for external bookings

Details: Ask for a quote and check what is included.

Use the template and fill in its required fields. One error stops the whole batch. Imported dates block availability. Check automation and payment settings before moving data.

Help center

Public guides and help pages. These alone do not show the quality of support.

Available

Public help articles

Details: All tiers

Available

Public searchable help center

Details: Public guides

Available

Search public help guides.

Details: All visitors

Guides cover setup and daily tasks. Check each guide’s date and account requirements.

Email support

Email support, with any plan limits. Response time is unconfirmed.

Available

Contact a person by email.

Plan: Host / Professional / Mogul

With conditions

Contact support by email.

Details: Public contact

We could not confirm a guaranteed reply time or support level for each plan.

With conditions

Email support for device setup help.

Details: Ask for a quote and check what is included.

We could not confirm a general email response time.

Chat support

Live or in-app support chat. Check whether help comes from a person, an AI bot or self-service pages.

Available

Contact a person by chat.

Plan: Host / Professional / Mogul

We could not confirm live chat with a person. The help center has a Fin bot.

We could not confirm live chat with a person. Support lists phone, a contact form and an AI agent.

Phone support

Phone support, with any plan or country limits.

We could not confirm this feature or what it requires.

We could not confirm general phone support. Setup and migration calls are separate services.

With conditions

24/7 phone support advertised

Details: Ask for a quote and check what is included.

13 / API features

API features are listed below. Each row shows its access rules. Live operation is not confirmed.

Documented API versions

Versions listed in the public API guides. This does not guarantee they work with your setup.

Available

2.0

Details: Check that your plan lets you connect your own software.

Available

OpenAPI 3.0.0; contract version 1.10.0

Details: Check which plan lets you connect your own software.

With conditions

REST API v1

Details: You need an account with API access. Ask for a quote.

API authentication

Security methods listed in the API guide. Approval to use the API and the right plan are separate requirements.

Available

Bearer token

Details: Check that your plan lets you connect your own software.

With conditions

Use OAuth2 or an older authToken header.

Details: Check which plan lets you connect your own software.

Use OAuth for new connections. Older partner API keys are separate and no longer recommended.
OAuth access tokens last 1 hour. Refresh tokens last 30 days. Refreshing replaces the old tokens.

With conditions

OAuth 2.0 client credentials with bearer token

Details: Ask for a quote and check what is included.

You need the account ID and secret key. Tokens expire no later than 24 months after creation.

Read property records

Read property records through the API.

With conditions

GET /properties

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.

With conditions

Read all listings including disabled listings

Details: Check which plan lets you connect your own software.

Connect through a Host Tools account using OAuth or an older authToken.

With conditions

Read listings

Details: You need an account with API access. Ask for a quote.

Read reservation records

An API tool reads booking records.

With conditions

GET /bookings

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.

With conditions

Read a booking, or listing bookings that overlap your chosen dates.

Details: Check which plan lets you connect your own software.

Connect through a Host Tools account using OAuth or an older authToken.
Inquiries without stay dates use the inquiry date.

With conditions

Read bookings

Details: You need an account with API access. Ask for a quote.

Use includeResources=1 to include customFieldValues, reservationFees, reservationUnit and hostProxyEmail.

Create bookings

An API tool creates bookings. This does not confirm the same steps are available in the interface.

With conditions

POST /bookings

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.
Vendor tokens need reservation:write permission.
Manual bookings only. Dates cannot overlap an existing booking.
Creates manual bookings. A personal access token can skip minimum stays and date blocks. It cannot book dates that already have a booking.

With conditions

Create an internal reservation for a listing

Details: Check which plan lets you connect your own software.

Connect through a Host Tools account using OAuth or an older authToken.

With conditions

Create bookings for supported channels.

Details: You need an account with API access. Ask for a quote.

Only channelId 2000, 2002 or 2020 is accepted. We do not know if the same actions are available in the app.

Update bookings

An API tool changes booking fields. Check which fields and booking sites it supports.

With conditions

PUT /bookings/{identifier}

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.
You need reservation:write permission. Booking type and ownership rules apply.
For Direct and booking-site bookings, change only notes and check-in or check-out times. Manual bookings may allow more changes. This depends on the token and who made the booking.

With conditions

Change booking contacts, times and notes. Manual and direct bookings also allow date and amount changes.

Details: Check which plan lets you connect your own software.

Connect through a Host Tools account using OAuth or an older authToken.
Change dates, guest counts and payouts for booking-site reservations on that booking site.
Moving dates checks availability again. It does not recalculate payouts, charge Stripe again or send a Stripe refund.

With conditions

Change booking fields or cancel bookings.

Details: Ask for a quote and check what is included.

You cannot change listingMapId. Cancellation uses a separate API action. We do not know if it can issue refunds.

Read guest data

Read guest records through a separate API tool or as part of a booking response. Check which option is supported.

With conditions

Get guest details from booking records.

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.
Request include=guest. This does not give you a separate guest directory.

With conditions

Read guest contact details from booking records.

Details: Check which plan lets you connect your own software.

We could not confirm a separate guest directory.

With conditions

Read guest contact details from bookings.

Details: Ask for a quote and check what is included.

Guest details are part of booking records. We could not confirm a separate guest directory.

Update guest records

Updates guest records, not just contact fields on a booking.

We could not confirm that connected software can use this feature.

Details: Check that your account lets connected software do this.

We could not confirm updates to separate guest records. Booking contact changes are a different function.

We do not know if the API can update a guest record on its own. It can change contact fields on a booking.

Read guest messages

An API tool reads guest messages or conversation details.

With conditions

GET /bookings/{uuid}/messages

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.
You need message:read permission.
Read each booking’s messages at most two times per minute.

With conditions

Read messages linked to a booking.

Details: Check which plan lets you connect your own software.

Your account needs access.
Attachment links expire after one hour. New attachments may not be ready yet.

With conditions

Read conversations and messages

Details: Ask for a quote and check what is included.

Results normally include sent messages. Use includeScheduledMessages for other statuses. Use limit and offset to move through result pages.

Send guest messages

An API tool adds or sends guest messages. Check access requirements separately.

With conditions

POST /bookings/{uuid}/messages

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.
Send at most two messages per minute for each booking.
Each vendor or personal-token user can send 50 messages per five minutes.

With conditions

Send a text-only guest message for a booking.

Details: Check which plan lets you connect your own software.

Connect through a Host Tools account using OAuth or an older authToken.
This action cannot send photos or videos.

With conditions

Send messages within an existing conversation

Details: Ask for a quote and check what is included.

Each account can make 30 requests per minute. Supported booking-site messages and email depend on the conversation.

Read nightly rates

Read rates through an API tool or nightly-price fields in a calendar response.

With conditions

Get nightly prices from calendar records.

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.
You need property:read and calendar:read permissions.
Each vendor or personal-token user can make 1,000 calendar requests per minute.

With conditions

Read date prices, minimum nights and arrival/departure restrictions

Details: Check which plan lets you connect your own software.

Connect through a Host Tools account using OAuth or an older authToken.

With conditions

Read price and stay limits from calendar days

Details: Ask for a quote and check what is included.

Calendar records include price, minimumStay and maximumStay. You need account access and must choose the property and dates.

Update nightly rates

Send nightly prices through the API. This is separate from working out which price to use.

With conditions

PUT property calendar rates

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.
You need property:read and calendar:write permissions.
Change prices up to 1,095 days ahead. Use the currency’s base units. Updates may finish after the request returns.

With conditions

Set listing prices and calendar restrictions

Details: Check which plan lets you connect your own software.

Connect through a Host Tools account using OAuth or an older authToken.

With conditions

Change calendar prices and stay rules.

Details: Ask for a quote and check what is included.

Send date ranges or a batch of up to 200 date intervals.

Read availability calendar

Read open dates or calendar nights through the API.

With conditions

GET /properties/{uuid}/calendar

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.
You need property:read and calendar:read permissions.
Each vendor or personal-token user can make 1,000 calendar requests per minute.

With conditions

Read blocked dates for a listing.

Details: Check which plan lets you connect your own software.

Your account needs access. Choose the listing and date range.

With conditions

Read listing calendars

Details: You need an account with API access. Ask for a quote.

Use includeResources=1 to include bookings. Otherwise the bookings list is empty.

Read payment records

Reads actual payment records. Changing payment settings or making payment links is a separate feature.

With conditions

Read payout records. Guest-charge records are not confirmed.

Plan: Host / Professional / Mogul

You need transaction:read permission.
Reconnect Airbnb if you first approved access before January 12, 2024.
These are payout records, not every payment made by a guest.
Records include the booking site, type, amount, paid-out amount and payout details.

We could not confirm access to individual payment records. Quotes and booking payout totals do not confirm it.

With conditions

Read guest charges and payment records.

Details: Ask for a quote and check what is included.

Filter paymentProvider by Stripe, Braintree, Authorize.net or offline. We do not know if the API can create online charges.

Read refund records

An API tool reads refund records. This does not confirm that it can issue refunds.

We could not confirm that connected software can use this feature.

Details: Check that your account lets connected software do this.

We could not confirm access to refund records.

We could not confirm a separate API action for reading refunds. Refund amounts in a cancellation policy do not prove money was returned.

Read owner records

Read property-owner records through the API.

With conditions

GET /owners

Plan: Mogul

Your software needs permission to connect.
Use owner:read permission, or pat:read with a personal access token.

We could not confirm access to separate owner records.

We do not know if the API can read separate owner records. It can read owner statements.

Custom data fields

API tools for custom fields or extra booking details. Check which types of data each tool supports.

With conditions

Add selected details to booking records.

Details: Check that your plan lets you connect your own software.

Your software needs vendor access and permission to connect.
You need enrichment:write and enrichment:shortcode:[key] permissions.
Request access separately for each supported shortcode.
You can add guidebooks, stay agreements and door codes. You can also add offers for guests to buy extras.

We could not confirm tools to add your own custom fields.

With conditions

Read custom fields and their values on bookings.

Details: You need an account with API access. Ask for a quote.

Use includeResources=1 to include customFieldValues. We do not know if the app offers the same tools.

Manage webhook plans

API tools to list, create or remove webhook plans. A guide to receiving webhook updates alone does not confirm these controls.

We could not confirm that connected software can use this feature.

Details: Check that your account lets connected software do this.

With conditions

Read the saved webhook address.

Details: Check which plan lets you connect your own software.

Connect through a Host Tools account using OAuth or an older authToken.
Separate actions can set or delete the address. Partner or OAuth-client permissions apply.

With conditions

Add, read, change or remove event alerts.

Filters: New help says you can choose events; an older guide says you cannot. Check current filters.
Delivery: Reply within 20 seconds. Network errors, 5xx and 429 get up to three retries over about one hour. Other 4xx errors are final failures.

Details: Ask for a quote and check what is included.

Documented throttling response

The API lists error 429 for too many requests or another stated request limit. Exact numeric limits need separate confirmation.

With conditions

Request limits vary by tool.

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.
Messages and calendars have separate limits. We could not confirm one limit for all tools.

With conditions

Too many requests return HTTP 429.

Details: Check which plan lets you connect your own software.

We could not confirm the request limit or when it resets.

With conditions

Request limits vary by API tool.

General limits: 200 requests per 10 seconds, counted by account and IP. Messages allow 30 requests per minute per account.
Other limits: Price calculations allow 400 requests per 10 seconds per account. Creating bookings allows 200 per 10 seconds per account. Higher Enterprise limits need approval.

Details: Ask for a quote and check what is included.

Reservation pagination

Read booking records a page at a time. Check the default page size and any maximum.

With conditions

page and per_page; default 10, maximum 100

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.

With conditions

Read listings in batches of 1–500, using a cursor to get the next batch.

Details: Check which plan lets you connect your own software.

Leave out limit to get every listing. Follow nextCursor until it is null.
Keep following nextCursor even if an open-date filter returns fewer listings than limit.

With conditions

Use afterId to read more booking results.

Details: Ask for a quote and check what is included.

A booking page has a default limit of 100 records. For bookings, offset is deprecated. Other list guides still show it. Do not assume every list uses the same way to get the next page.

Compare property management software for daily work — Hospitable vs Host Tools vs Hostaway

List the jobs you want to handle in one place. Check booking sites, guest messages, payments and staff access first. Then compare the plan and extras needed for those jobs. A long feature list will not show whether your booking sites and work rules are covered.

Hospitable: what to consider

Match the plan to your guest messages and work tasks. Owner statements and the owner portal need Mogul. Check direct-booking fees and any extra charges for pricing tools or smart devices. Read the Hospitable profile for its plans and requirements.

Host Tools: what to consider

Check whether cleaner notices meet your needs. They do not establish built-in task checklists. When availability sync is on, block dates in Host Tools; blocks made only on a booking site can reopen. Read the Host Tools profile for its plans and requirements.

Hostaway: what to consider

Ask for a quote with the modules and links you need. Check direct-booking fees; the published details conflict. To cancel a Booking.com or calendar-link booking, start on the original booking site. Read the Hostaway profile for its plans and requirements.

Explore all property management options, how to choose property management software, how to plan a software switch to continue your shortlist.

Common questions

What should I test before switching to one of these tools?

Check future bookings, blocked dates and rate plans before the new system takes control. Then look at rates and fees on each booking site. A link marked connected does not prove that every booking or price rule moved across.

How should I compare the full setup for Hospitable, Host Tools and Hostaway?

List the main software and any extras on their own. Extras can include lock tools, guidebooks, paid modules and a team to answer guests. Ask which tasks your quote covers. Name the person who will do the work that remains. An inbox or task list does not do it all for you.

Does a Created smart-lock code in Hospitable mean the guest can enter?

No. Created, Visible and Active are different states. A code can exist before the guest can use it. Check its status and active dates before sending entry steps. Hospitable’s smart-lock feature is for Professional, Mogul and Legacy plans with a supported lock.

Where should I block owner stays when Host Tools syncs availability?

Block the dates in Host Tools when its availability sync is on. It then acts as the main calendar. A manual block made on a booking site is not treated as a booking and may reopen. Check the block on each linked site.

Will a Hostaway custom iCal link update my nightly rates?

No. That calendar link syncs open and blocked dates. It does not send rate changes, listing text or amenities. The booking details it brings in depend on the source. These limits are for custom iCal links. Hostaway’s direct software links to booking sites work differently.

Hospitable vs Host Tools vs Hostaway

Overview

Hospitable

Host Tools

Hostaway

Compare property management software for daily work — Hospitable vs Host Tools vs Hostaway

Hospitable: what to consider

Host Tools: what to consider

Hostaway: what to consider

Common questions

Your privacy

Privacy preferences

NecessaryAlways on

Analytics

AdvertisingNot in use

Hospitable vs Host Tools vs Hostaway

Overview

Hospitable

Host Tools

Hostaway

Essentials

Essentials and Host and Professional and Mogul

Host and Professional and Mogul

Compare property management software for daily work — Hospitable vs Host Tools vs Hostaway

Hospitable: what to consider

Host Tools: what to consider

Hostaway: what to consider

Common questions

Your privacy