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Guesty Pro vs Hostfully Property Management Platform vs ResNexus

Comparing

Compare Guesty Pro vs Hostfully Property Management Platform vs ResNexus for daily rental work. Check bookings, guest messages and daily tasks. Choose a plan that covers the jobs you need.

Overview

Guesty Pro

Manage booking-site tools, guest messages, a shared calendar and tasks.

Best for: Bringing booking work, guest messages and staff tasks together under a quoted plan.

Hostfully Property Management Platform

Manage booking calendars, guest messages, direct bookings, team tasks and owner reports.

Best for: Keeping booking work, staff tasks and owner reports in one system.

ResNexus

Manage lodging bookings, direct bookings, guest messages, housekeeping and reports.

Best for: Manage bookings and cleaning in one place.

Compare features by plan.

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Guesty Pro versus Hostfully versus ResNexus: features, plans and limits.
What matters to youGuesty ProProperty managementHostfullyProperty managementResNexusProperty management
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At a glance / Prices for your properties
PropertiesAimed at 4–199 listings. Ask the provider about account limits.Growth is aimed at 1–50 listings, Pro at 1–199 and Enterprise at 200+. Check who qualifies and the limits in your contract.The price depends on your units and seasons. We could not confirm a limit for each edition.
OverviewGuesty Pro combines booking-site tools, messages, a shared calendar and tasks.Property management software with booking-site connections and a shared calendar. It has guest messages, direct bookings, team tasks and owner reports. Open API, Digital Guidebooks and smart-device services are listed as extras.This software helps manage a business that hosts guests. It lists bookings made directly with you and links to booking sites. It also lists guest messages, housekeeping and reports. Ask for an Essentials or Premier quote. Your unit count and the season affect it.
Plans and add-ons
Guesty Pro

Aimed at 4–199 listings. Ask the provider about account limits.

PriceOptimizer · add-on

Paid add-on. Hardware, partner services and usage may cost extra.

LocksManager · add-on

Paid add-on. Hardware, partner services and usage may cost extra.

GuestVerify · add-on

Paid extra. Ask what it includes and what it costs.

Trust Accounting · add-on

Paid extra. Ask what it includes and what it costs.

Growth

Aimed at 1–50 listings. Prices start at $15 per property each month, plus a platform fee. Ask for a full quote.

Pro

Aimed at 1–199 listings. Prices start at $25 per property each month, plus a platform fee. Ask for a full quote.

Enterprise

Aimed at 200 or more listings. Ask for a quote.

Essentials

Ask for a quote based on your units and seasons. Optional services may cost extra. Check whether contactless check-in is included.

Premier

Custom quote; advanced housekeeping and rental-owner statements are listed. Optional services can cost extra.

1-property price for your selection
Guesty Pro requires a quoteAsk for a quote. You may pay per listing, a share of income or both. A minimum fee may apply. The 4–199 listing audience is not a firm limit on who qualifies.
Plan prices and conditions

Guesty Pro: Contact the provider for a quote

Ask for a quote. You may pay per listing, a share of income or both. A minimum fee may apply. The 4–199 listing audience is not a firm limit on who qualifies.

Request a complete quoteGrowth starts at $15/property/month. Pro starts at $25/property/month. Both add a platform fee whose amount is not given. These are starting rates, not full account totals. Check the billing commitment, extras, transaction fees and taxes.
Plan prices and conditions

Growth: Contact the provider for a quote

Starts at $15 per property each month, plus a platform fee. It is aimed at 1–50 listings. Ask for a full quote and the contract term.

Pro: Contact the provider for a quote

From $25/property/month plus platform fee; marketed for 1–199 listings. The complete account price and billing commitment require a quote.

Enterprise: Contact the provider for a quote

Custom quote; marketed for 200+ listings. The complete account price and billing commitment require a quote.

Request a complete quoteAsk for a quote based on your units and seasons. Messaging, websites, lock services, payment processing and taxes may cost extra.
Plan prices and conditions

Essentials: Contact the provider for a quote

Ask for a quote based on your units and seasons. Messaging, websites, lock services, payment processing and taxes may cost extra.

Premier: Contact the provider for a quote

Ask for a quote based on your units and seasons. Messaging, websites, lock services, payment processing and taxes may cost extra.

Limits and requirements
  • To use the developer API, your account must have API access. An admin must set up credentials, and requests need valid permission.
  • Optional modules and the charges in your contract can change your total.
  • Growth is aimed at 1–50 listings, Pro at 1–199 and Enterprise at 200+. These ranges do not confirm strict limits.
  • Starting per-property rates exclude a platform fee whose amount is not stated. Open API, Digital Guidebooks and Devices are add-ons. Their complete current prices are not confirmed here.
  • InboxAI suggests replies for host review. The help guides say it does not translate existing messages or act as an email autoresponder.
  • For iCal, make changes at the source system and allow sync delays. Vrbo refunds must be processed manually. Check how refunds work for each channel.
  • We could not confirm the full plan price, maximum property count or yearly discount for your properties.
  • Messaging is a separate service. Its shared inbox names Airbnb, Expedia and ResNexus. We do not know if every online booking site has the same message features.
  • Premier lists Housekeeping Pro and rental-owner statements. A separate owner portal is not confirmed.
  • Availability Exchange lets only travel site partners write booking data. Only partners for managing revenue can write rates. GetReservationDetails replaces the older GetReservation reporting function. The older function is due to retire in 2027.
01 / Plans & requirements
Plan options

Plans offered for this rental software. Optional modules are separate from plan levels.

Available

Guesty Pro

Plan: Pro

Available

Growth; Pro; Enterprise

Plan: Growth / Pro / Enterprise

Available

Essentials and Premier

Plan: Essentials / Premier

  • Premier adds advanced cleaning tools and owner statements. Check extra service fees.
Property limits

Listing or property limits for each plan. A target customer range does not confirm a strict limit.

Aimed at 4–199 listings. Ask the provider about account limits.

  • We could not confirm a firm property limit. Pricing targets 1–3 properties for Lite and 4–199 for Pro. The Lite overview says 5 or fewer, so check which range applies.
With conditions

Hostfully lists Growth for 1–50 properties, Pro for 1–199 and Enterprise for 200+.

Growth is aimed at 1–50 listings, Pro at 1–199 and Enterprise at 200+. Check who qualifies and the limits in your contract.

Plan: Growth / Pro / Enterprise

  • These are advertised ranges. We could not confirm firm limits.

The price depends on your units and seasons. We could not confirm a limit for each edition.

  • We could not confirm a maximum unit count for either plan. Prices depend on units and season.
How you are charged

How plan fees are worked out and billed. Check whether you pay per listing, per account or a share of booking income.

With conditions

Pay a set fee per listing or a percentage of booking income.

Plan: Pro

  • Your contract sets the fees and billing method.
  • Turn off a listing before the previous month ends to avoid the next month’s charge.
With conditions

Pay a starting rate per property, plus a platform fee.

Plan: Growth / Pro / Enterprise

  • The platform fee and final quote are not listed. The starting rate is not your full bill.
With conditions

Ask for a price based on unit count and season.

Plan: Essentials / Premier

  • We could not confirm a full account price for your selected properties.
Booking fees

Fixed or percentage fees on bookings. Check which transactions they apply to.

With conditions

Percentage plans charge a share of Gross Booking Value.

Plan: Pro

  • Your contract sets the percentage. Fixed-fee plans are a separate option.
  • Canceling on or after check-in still incurs the full contract commission.
With conditions

Growth adds a 1% payment-service fee and 0.85% direct-booking fee. Pro and Enterprise waive these Hostfully fees.

Plan: Growth / Pro / Enterprise

  • Outside payment-provider fees are not covered by this statement.
With conditions

ResNexus says it adds no commission to booking-site reservations.

Plan: Essentials / Premier

  • Booking-site commissions and payment fees still apply.
Paid add-ons

Features or services that cost extra beyond your plan.

With conditions

PriceOptimizer, LocksManager, Damage Protection, Advanced Analytics and GuestVerify cost extra.

Plan: Pro

  • Ask about add-on prices and fees for each transaction.
Available

Open API; Digital Guidebooks; Hostfully Devices

Plan: Growth / Pro / Enterprise

With conditions

Messages, websites and locks have separate fees.

Details: Optional services

  • Messaging has plan and usage fees. Websites have setup and hosting fees. Locks need hardware and a per-lock plan. Ask for one full quote.
Trial

Trial length and rules. A demo is different from a free trial.

Not supported

No free trial; one-on-one demo offered

Plan: Pro

Available

No free trial; free demo

Plan: Growth / Pro / Enterprise

With conditions

ResNexus advertises a risk-free offer and no long-term contract.

Plan: Essentials / Premier

  • Check the offer before signing up. We could not confirm a free-trial length or all refund and eligibility rules.
Setup fees

One-time setup fees. A missing price does not mean setup is free.

With conditions

One-time platform and accounting setup fees may apply.

Plan: Pro

  • Ask which fees apply and their amounts.
  • Accounting is a separate paid tool.

Setup help is listed. We could not confirm its fee or whether it is free.

With conditions

ResNexus lists no setup fee for its property-management plans.

Plan: Essentials / Premier

  • Building a website can have separate setup and monthly hosting fees.
02 / Channels & sync
Airbnb connection

How to connect Airbnb, and which accounts and listings qualify.

With conditions

Connect to Airbnb.

Plan: Pro

  • Connect a supported booking site. The details you can share may differ by site.
Available

Connect directly to Airbnb.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • Booking-site limits apply.
With conditions

Connect to Airbnb.

Plan: Essentials / Premier

  • Set up each site separately. ResNexus lists no extra commission, but the booking site may charge fees.
Vrbo connection

How to connect Vrbo, and which accounts and listings qualify.

With conditions

Connect to Vrbo.

Plan: Pro

  • Connect a supported booking site. The details you can share may differ by site.
Available

Connect directly to Vrbo.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • Booking-site limits apply.
With conditions

Connect to Vrbo.

Plan: Essentials / Premier

  • Set up each site separately. ResNexus lists no extra commission, but the booking site may charge fees.
Booking.com connection

How to connect Booking.com and which accounts and listings qualify.

With conditions

Connect to Booking.com.

Plan: Pro

  • Connect a supported booking site. The details you can share may differ by site.
Available

Connect directly to Booking.com.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • Booking-site limits apply.
With conditions

Connect to Booking.com.

Plan: Essentials / Premier

  • Set up each site separately. ResNexus lists no extra commission, but the booking site may charge fees.
iCal import

Import calendars from other tools. Check which details arrive and how updates work.

With conditions

Import outside calendars as date blocks.

Check plan: Pro includes iCal; confirm this import tool.

  • Up to 10 calendar feeds per listing.
  • Imported blocks are left out of Advanced Analytics and do not start Smart Calendar Rules.
With conditions

Import outside calendars through iCal links.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • Choose a one-time import or ongoing updates. Do not add iCal for a site already linked through the API.

We do not know if you can add an outside calendar yourself. A direct booking-site link does not prove it supports iCal.

iCal export

Export calendar feeds to other tools. A calendar feed is different from an export of full booking records.

With conditions

Share current and future bookings and blocked dates.

Check plan: Pro includes iCal; confirm calendar export.

Available

Share calendars with optional holds, guest details and bookings from other sites.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • Choose what the calendar shares. This is not a full financial export.

We could not confirm a calendar link you can share with another service.

Rate sync

Send rates to linked booking sites. Check which sites are supported and any limits.

With conditions

Share prices with linked sites.

Plan: Pro

  • Connect a supported booking site. The details you can share may differ by site.
Available

Send nightly prices and booking rules to linked sites.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

With conditions

Send prices to linked booking sites.

Plan: Essentials / Premier

  • Ask which details sync and how often.
Availability sync

Send open and blocked dates to booking sites. Check how it works and any limits.

With conditions

Share open and blocked dates with linked sites.

Plan: Pro

  • Connect a supported booking site. The details you can share may differ by site.
Available

Share open and blocked dates.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

With conditions

Send open and blocked dates to linked booking sites.

Plan: Essentials / Premier

  • Ask which details sync and how often.
Reservation sync

Import bookings and changes from booking sites, or keep them in sync. Check which sites are supported.

With conditions

Sync bookings from linked sites.

Plan: Pro

  • Connect a supported booking site. The details you can share may differ by site.
Available

Share booking updates in both directions.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

With conditions

Manage bookings from linked sites.

Plan: Essentials / Premier

  • Ask which details sync and how often.
Channel message sync

Send and receive guest messages through booking-site connections. Check which sites are supported.

With conditions

Airbnb, Vrbo and Booking.com message threads

Plan: Pro

  • Email, text and WhatsApp may need extra accounts or fees. Check each service.
Available

Read Airbnb, Vrbo and Booking.com messages in one inbox.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • Connect a supported booking site.
With conditions

Airbnb and Expedia messages in the unified inbox

Details: Text & Guest Messaging service

  • The service lists Airbnb, Expedia and ResNexus. We could not confirm the same messaging support for Vrbo or Booking.com.
Sync limitations

Known delays, fields that do not sync and limits on connections. These details alone do not show how reliable the service is.

With conditions

iCal updates usually arrive within one hour.

Check plan: Pro includes iCal; confirm these limits.

  • Use either iCal or a direct link for the same calendar. Using both can duplicate dates.
  • Imported entries block dates. You cannot edit them as guest bookings.
With conditions

iCal updates from time to time. Booking windows vary by site.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • The guide says ongoing updates can take up to 20 minutes. This is guidance, not a speed guarantee.
With conditions

Check which details each booking-site connection shares.

Plan: Essentials / Premier

  • ResNexus says updates happen in real time but does not promise a fixed speed. The full list of shared fields and error fixes is not confirmed. Messages work with fewer sites.
03 / Reservations & calendars
Multi calendar

A calendar view showing multiple listings and bookings together.

Available

See your listings in one calendar.

Plan: Pro

Available

Central calendar

Plan: Growth / Pro / Enterprise

Available

See bookings in a calendar or grid.

Plan: Essentials / Premier

  • ResNexus advertises drag-and-drop booking and price changes.
Manual bookings

Enter bookings by hand as well as importing them from booking sites.

Available

Add bookings yourself.

Plan: Pro

Available

Add quotes, holds or bookings from Add Lead or Calendar.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

With conditions

Manage phone and direct bookings.

Plan: Essentials / Premier

  • Phone bookings can sit alongside direct online and booking-site reservations.
Booking changes

Edit booking fields and check whether changes reach linked booking sites.

With conditions

Change guest counts, listing and stay times in the phone app.

Check plan: Pro includes the app; confirm these booking changes.

  • Ask which changes reach the linked booking site.
Available

Change bookings in the main calendar or phone app.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • Allowed changes vary by booking site.
With conditions

Drag and drop bookings to change them.

Plan: Essentials / Premier

  • Check which fields can change and each booking site’s rules.
Booking cancellation

Cancel bookings, with each booking site’s rules and refund limits.

With conditions

Cancel a booking through its status in the phone app.

Plan: Pro

  • Check the booking site’s cancellation and refund steps.
With conditions

Cancel direct, Airbnb and Vrbo bookings, or request some Booking.com cancellations.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • Booking.com has rules for no-shows and invalid cards. Delete iCal bookings where they came from. Do not assume canceling sends a refund.
With conditions

Approved booking-site partners can cancel their own API bookings.

Access: Approved Availability Exchange booking-site partners

  • We do not know who can cancel in the website. Check the rules for each booking site too.
Calendar blocking

Block dates without making a paid guest booking.

With conditions

Block dates for maintenance or preparation.

Check plan: Pro includes Multi-Calendar; confirm date blocking.

Available

Block dates on linked booking sites.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

With conditions

Block selected dates on booking sites.

Plan: Essentials / Premier

  • Check whether this also blocks direct bookings.
Booking import

Move or import existing bookings. Check which sources and file formats are supported.

With conditions

Upload bookings using CSV or XLSX templates.

Details: Check which plan includes this.

  • Do not import bookings already added by a booking-site connection.
With conditions

Import Airbnb and Booking.com bookings. Add other old bookings by hand.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • Airbnb includes the past 12 months. Booking.com imports future stays. Enter existing Vrbo and direct bookings yourself.
With conditions

Older guides describe a booking import during migration.

Details: Check whether your subscription includes this.

  • Check supported software, file formats, past-booking coverage and fees before moving.
Guest records

Save and view guest or contact history. This does not confirm a full customer-management system.

Available

Save guest contact details and preferences.

Plan: Pro

Available

Save guest names, contacts, past stays, preferences and custom fields.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

With conditions

Manage guest records.

Plan: Essentials / Premier

  • Check which fields you can save and export.
Booking export

Export booking records. Check which file formats are supported.

Available

Download booking reports as CSV files.

Plan: Pro

Available

Export booking details through Extended Data reports.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • Filter by dates, owner or property. Reports arrive by email. We could not confirm the file format.

We could not confirm a full booking CSV export, its fields or date limits.

04 / Rates & booking rules
Seasonal rates

Set prices for dates or seasons in your rental software.

With conditions

Use Rate Strategies for seasonal and holiday prices.

Check plan: Pro includes Rate Strategies; confirm seasonal rules.

  • Manual changes and changes from other pricing tools stay in place unless you choose to override them.
Available

Adjust rates by season

Check plan: Confirm this feature on Growth, Pro or Enterprise.

With conditions

Set different prices for selected dates.

Plan: Essentials / Premier

  • Automatic prices can account for busy dates and quieter periods.
Minimum stays

Set minimum stays. Check limits for each date and booking site.

With conditions

Set default minimum stays for linked sites.

Check plan: Pro includes Multi-Calendar; confirm minimum-stay controls.

  • Calendar changes and pricing tools can override defaults.
  • For Expedia, change minimum stays in the calendar, not the property defaults.
Available

Set minimum stays by property, weekend, day of the week or date.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • Change specific dates in the price calendar. A connected pricing service controls the stay rules it sends.
With conditions

Set minimum stays that can expire.

Plan: Essentials / Premier

  • Set rules for the property. How they reach booking sites varies.
Gap night rules

Adjust rules for unbooked nights between stays.

With conditions

Use pricing rules to fill gaps between bookings.

Check plan: Pro includes Rate Strategies; confirm gap rules.

With conditions

Adjust gaps yourself or use rules from an outside pricing tool.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • We could not confirm a built-in tool that finds gaps for you. Outside tools may need setup and extra fees.

We could not confirm a rule that finds and fills gaps between bookings. Seasonal minimum stays are separate.

Length of stay discounts

Give discounts based on how long guests stay.

With conditions

Offer weekly and monthly discounts on Airbnb, Vrbo, direct and manual bookings.

Details: Check which plan includes this.

With conditions

Offer percent discounts for longer stays.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • Support varies by booking site and rule. Check Booking.com before relying on it.
With conditions

Offer lower prices for longer stays.

Plan: Essentials / Premier

  • Choose a percent discount or an amount off each night. You can also set a fixed night or stay price. These sliding rates do not reach booking sites or Availability Exchange partners.
Last minute discounts

Give discounts based on how soon guests arrive.

With conditions

Change prices based on how soon guests arrive.

Plan: Pro

  • Ask how discounts combine and which booking sites support them.
With conditions

Offer last-minute deals on Airbnb, Hostfully and HVMB.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • Airbnb discounts the nights that meet the rule. Hostfully discounts the booking that meets it.

We could not confirm a discount based on days left before arrival. ResNexus says prices can change with how full properties are and when guests book.

Dynamic pricing

Built-in tools that set prices and connections to outside pricing tools are separate features.

With conditions

Use Guesty PriceOptimizer to adjust nightly prices.

Details: Pro + PriceOptimizer add-on

  • PriceOptimizer costs extra. Fees depend on your package.
With conditions

Connect an outside pricing service.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • We could not confirm a built-in tool that sets prices from market demand.
With conditions

Adjust prices based on how full properties are and when guests book.

Plan: Essentials / Premier

  • Built-in rules change prices. Premier adds Rate Optimizer market comparisons. Outside pricing tools may cost extra.
Pricing connections

Connections to nightly-pricing tools and what they require.

With conditions

Connect PriceLabs to change prices and stay rules.

Details: Pro + separate PriceLabs account

  • You need a PriceLabs account and connection token.
  • PriceLabs sends up to 540 days. Overlapping Rate Strategies can override stay rules.
With conditions

Beyond, Wheelhouse, DPGO, Nightpricer and PriceLabs connections

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • Set up the outside pricing service. Its fees may apply.
With conditions

Connect to PriceLabs or RoomPriceGenie.

Details: External pricing connections

  • You may need a separate account, setup and service fees. Ask ResNexus to include connection fees in your quote.
05 / Guest messaging & AI
Unified inbox

See guest message threads from supported booking sites in one view.

Available

Read guest messages in one inbox.

Plan: Pro

Available

Read guest messages in one inbox.

Plan: Growth / Pro / Enterprise

With conditions

Read Airbnb, Expedia and ResNexus messages in one inbox.

Details: Text & Guest Messaging service

  • This is sold as a separate messaging service. Check included sites and plan fees.
Scheduled messages

Schedule messages before or after booking dates and times.

With conditions

Schedule messages around check-in and check-out.

Check plan: Pro includes Automated Messages; confirm these timing controls.

Available

Schedule messages before or after booking events.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • Set the timing and the rules that must be met.
With conditions

Send welcome emails before arrival.

Plan: Essentials / Premier

  • Essentials includes one welcome email. Premier adds more email marketing. We could not confirm custom timed sequences on every booking site.
Event triggers

Send messages when listed booking events happen.

With conditions

Send messages when bookings are confirmed.

Check plan: Pro includes Automated Messages; confirm this trigger.

Available

Message triggers

Plan: Growth / Pro / Enterprise

With conditions

Send a confirmation email when a booking is completed.

Plan: Essentials / Premier

  • We could not confirm a tool to make custom rules for every booking event.
Conditional messages

Rules that send or skip messages based on booking details.

With conditions

Use booking and message rules to choose what gets sent.

Check plan: Pro includes Automated Messages; confirm these rules.

  • All your conditions must match when the message is sent.
Available

Set message rules by booking site, property and other conditions.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

We do not know if booking, site or guest details can trigger messages. Saved emails and targeted marketing are different tools.

Message templates

Reuse message templates and fill them with supported guest or booking details.

Available

Saved replies

Plan: Pro

Available

Message templates

Plan: Growth / Pro / Enterprise

With conditions

Edit confirmation email templates or design your own emails.

Plan: Essentials / Premier

  • We could not confirm shared templates for every booking site and text-message channel.
AI suggested replies

AI writes a draft. A person checks or sends it.

With conditions

ReplyAI writes drafts you can edit and send.

Plan: Pro

  • A user with the right permissions must turn on ReplyAI.
  • Setup can take up to 24 hours.
  • Ask Guesty about AI fees and message limits.
Available

InboxAI uses property and guest details to write reply drafts.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

We do not know if staff can review AI drafts inside ResNexus. Asksuite can send replies itself or let a person take over. Those are different features.

AI automatic replies

AI sends guest replies without a person approving each one. Check the limits.

With conditions

AutoReply can send replies for you.

Setup
Turn on the agent. Choose the message types, properties and hours it can cover.
Review
The AI scores each reply. You set the score needed to send it. You review replies below that score.
Access and fees
Ask Guesty if your account has access. Check the fees and limits.

Plan: Pro

Not supported

InboxAI does not send automatic email replies.

Plan: Growth / Pro / Enterprise

  • Scheduled saved messages are a different feature.
With conditions

Connect Asksuite to answer guest questions automatically.

Details: Asksuite connection

  • Asksuite handles guest questions, availability and quotes. It has separate setup and terms. We could not confirm built-in AI replies on every booking site.
Approval before AI sends

Controls for a person to check an AI reply before it is sent.

With conditions

You review the ReplyAI draft, then click Send.

Plan: Pro

  • AutoReply sends some replies for you. It asks you to review replies below your chosen AI score.
Available

Check, edit and send AI-written messages.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

A person can take over an Asksuite chat. We could not confirm a setting that requires approval before every AI reply.

Translations

Check automatic message translation. Templates written in several languages are a different feature.

With conditions

Translate the latest guest message into your display language.

Check plan: Pro includes ReplyAI; confirm translation.

  • Works on current and future guest messages. Very short messages or messages you have answered may not translate.
Not supported

InboxAI does not translate existing messages

Plan: Growth / Pro / Enterprise

  • It can write a reply in the guest’s language. That does not translate a message already received.

Asksuite can chat in more than one language. We do not know if it can translate old messages in the ResNexus inbox.

SMS messages

Text guests by SMS. Check supported countries, phone numbers and fees.

With conditions

Send and receive guest texts in the inbox.

Details: Check which plan includes this.

  • Save a valid guest phone number. Guests in the US and Canada see a US sender number.
  • The limit is 306 GSM-7 characters or 134 Unicode characters. Longer messages are cut off.
  • Message logs last 14 days. Ask about text-message fees and which plan includes them.
Available

Send text messages.

Plan: Growth / Pro / Enterprise

With conditions

Send text and picture messages.

Details: Text & Guest Messaging service

  • Advertised prices are Unlimited at $99/month, or Pay as you go at $79/month plus $0.02 per SMS and $0.04 per MMS. Check the currency, usage rules and account limits.
Email messages

Email guests. Check sender and booking-site limits.

With conditions

Email the guest’s main personal or booking-site address.

Check plan: Pro includes the inbox; confirm email sending.

  • A booking-site address sends through that site. A personal address sends to the guest’s email.
Available

Use formatted email templates and automatic guest emails.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • Booking-site format rules apply. Some links may need a confirmed booking.
With conditions

Confirmation, welcome and thank-you emails

Plan: Essentials / Premier

  • Essentials includes one welcome email and one thank-you email. Premier adds more marketing tools.
06 / Direct bookings & payments
Website builder

Vendor-provided tools to create and host a direct-booking website.

Available

Build a direct-booking website.

Plan: Pro

Available

Direct booking site

Plan: Growth / Pro / Enterprise

With conditions

Pay ResNexus to build a template or custom website.

Details: Website service

  • Website setup and hosting cost extra. They are not part of the main plan. Template sites have a one-time setup fee.
Booking widget

Add a booking engine to a website hosted elsewhere.

With conditions

Add a booking form to your website.

Check plan: Pro includes Booking Engine; confirm embedded forms.

  • Your website must allow JavaScript or custom code.
Available

Add a booking form to a website that supports HTML.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • You need to set up the outside website. The form supports booking rules and checkout.

We could not confirm a supported booking form for a website you host elsewhere. Managed ResNexus websites link to its booking tool.

Custom domain

Use your own domain for the provider’s direct-booking website.

With conditions

Use your own web address for the Booking Engine.

Check plan: Pro includes Booking Engine; confirm this website option.

  • You must own and set up the web address.
  • Guesty Websites Basic charges $15 per month for a custom address. Advanced Website is a separate paid option.
Available

Use your own web address for direct bookings.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • You must own and set up the web address.

We do not know if you can use your own web address. Check who buys it and what it costs to keep.

Payment processors

Payment services, with country and plan requirements.

Available

Stripe, Merchant Warrior, Hyp

Plan: Pro

With conditions

Stripe, PayPal and Vacation Rent Payment

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • You need a payment-provider account that works in your location. Its fees apply.
With conditions

Use ResNexus payments or connections to PayPal and USAePay.

Details: Payment processing / external connections

  • Check provider eligibility, account setup and payment fees.
Payment schedules

Schedule booking payments or installments. Check which booking types are supported.

With conditions

Start scheduled payments when a booking is confirmed.

Details: Check which plan includes this.

  • You need a valid payment method and a supported payment service.
  • Excludes Airbnb guest payments and Payments by Booking.com.
  • Ask which payment schedules you can change.
Available

Schedule payments by property or booking.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • Connect a payment service and pay its fees.
With conditions

Older training describes scheduled payments toward the balance.

Details: Check whether your subscription includes this.

  • The guides date from 2022 and 2023. Check current plan access, payment timing and retries after a failed payment.
Security deposits

Collect or hold refundable deposits. Damage insurance and protection are separate features.

With conditions

Hold a card deposit and charge it from the booking payment screen.

Details: Check which plan includes this.

  • You collect the deposit through the saved payment method; the booking site does not.
  • Ask how long the hold lasts and which plan includes it.
With conditions

Collect deposits yourself or automatically. Card holds are a beta option.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • Set up your payment service and follow booking-site rules. Card holds are marked beta.

We do not know if it can hold and return a damage deposit. Taking part of the booking payment first is a different feature.

Refunds

Issue refunds through supported payment steps. Check whether fees are refunded too.

With conditions

Refund paid charges to the original payment method.

Details: Check which plan includes this.

  • Canceling a booking does not automatically refund it.
  • Use Airbnb’s Resolution Center for Airbnb refunds. Use Booking.com’s extranet for virtual-card refunds.
  • Refund each payment separately. Recording a refund does not send money.
With conditions

Refund guest payments from the dashboard.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • Payment-service fees are not refunded.

We could not confirm built-in refund controls, partial refunds or which payment services support refunds.

Rental agreements

Create, send or sign guest agreements. Check whether electronic signatures are supported.

With conditions

Let guests sign agreements online.

Plan: Pro

  • Set up the Guest App first.
Available

Digital signatures

Plan: Growth / Pro / Enterprise

With conditions

Use built-in contracts.

Plan: Premier

  • Check the signing tools, templates and contract process.
Guest verification

Checks of guest identity or bookings. These do not guarantee you meet legal rules.

With conditions

Use GuestVerify for ID checks and guest risk screening.

Details: Pro + GuestVerify

  • GuestVerify costs extra. It does not guarantee legal compliance.
With conditions

Use the Screen & Protect add-on for guest checks.

Details: Growth / Pro / Enterprise; Screen & Protect add-on

  • Enroll, accept the terms and provide enough guest details. We cannot promise the checks are always correct or that protection always applies.

We could not confirm ID checks, face checks or background screening. Guest records and portal access do not confirm them.

Direct booking fees

Fees for direct bookings. Check payment-processing fees and paid protection too.

With conditions

Advanced Website: $49 per month plus 0.5% of direct Gross Booking Value.

Details: Pro + Advanced Website

  • Charged per website after you publish it.
  • Other direct-booking options may have different fees.
  • Payment-service and gateway fees are extra.
With conditions

Growth charges 0.85% for direct bookings. Pro and Enterprise waive this Hostfully fee.

Plan: Growth / Pro / Enterprise

  • Payment-provider fees still apply.
With conditions

No ResNexus commission on phone or direct online bookings.

Plan: Essentials / Premier

  • The booking tool is included. Payment fees and optional services can cost extra.
07 / Cleaning & operations
Automatic tasks

Creates tasks automatically from bookings or events linked to a booking.

With conditions

Create repeat tasks for check-in, check-out or new bookings.

Check plan: Pro includes Task Management; confirm this task.

Available

Create tasks when booking or calendar events happen.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • Set up the task rules.

We do not know if bookings can create tasks on their own. Assigning cleaners and showing room status are different tools.

Cleaner access

Give cleaners access to tasks or calendars without extra management tools they do not need.

With conditions

Limit cleaner and maintenance staff to task tools.

Check plan: Pro includes Task Management; confirm staff access.

  • Ask which roles and task tools are included.
Available

Give cleaners and repair teams access to the Service Provider Hub.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

With conditions

Give cleaners access without booking or money details.

Details: Premier / Housekeeping Pro

  • Housekeeping Pro shows unit readiness. Check the role settings.
Task checklists

Reuse task lists and mark jobs done.

With conditions

Use task checklists and see when they were completed.

Check plan: Pro includes Task Management; confirm this tool.

Available

Checklists on task cards

Check plan: Confirm this feature on Growth, Pro or Enterprise.

With conditions

Edit cleaning checklists.

Details: Check whether your subscription includes this.

  • Premier includes Housekeeping Pro. Check which plan includes the checklist steps.
Photo requirements

Ask for or require photos of finished work.

With conditions

Ask for before-and-after photos in task comments.

Check plan: Pro includes Tasks and the app; confirm photo requests.

  • We do not know if photo uploads can be required.
  • Only users with the right role can create tasks.

You can add photos to task cards. We could not confirm a rule that requires a photo before completion.

We could not confirm required photos in the built-in cleaning tools. Snapfix photo work orders are a separate feature.

Task notifications

Send notices when tasks are assigned, changed or completed.

With conditions

Send alerts for tasks you create and assign.

Check plan: Pro includes Task Management; confirm task alerts.

  • Ask how alerts are delivered.
Available

Get app alerts and task updates.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

With conditions

Receive mobile task alerts through Snapfix.

Details: Snapfix connection

  • These are for outside repair workflows. Built-in cleaning alerts are not confirmed.
Maintenance tasks

Record maintenance jobs or assign them to someone. General reminders are a separate feature.

With conditions

Set repeat maintenance and inspection tasks.

Check plan: Pro includes Task Management; confirm this task.

Available

Link repair tasks to guest arrivals.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

With conditions

Use Snapfix to manage repair work orders.

Details: Snapfix connection

  • You need a separate Snapfix service and setup. This does not confirm built-in ResNexus repair tickets.
Cleaning connections

Connections to outside cleaning services, with their setup requirements.

With conditions

Connect Turno to schedule cleaners.

Details: Check which plan includes this.

  • You need a Turno account and token. Link each property. Turno fees may apply.
Available

Turno connection

Plan: Growth / Pro / Enterprise

With conditions

Use Snapfix for cleaning and repair work orders.

Details: Snapfix connection

  • You need a Snapfix account and setup. It offers photo work orders for outside teams. We could not confirm automatic cleaning updates from bookings.
08 / Check-in & smart access
Checkin instructions

Send check-in details to guests at supported stages of a booking.

Available

Show arrival details in the web guest app.

Plan: Pro

Available

Send arrival and access instructions automatically.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

With conditions

Write welcome emails with arrival details.

Plan: Essentials / Premier

  • Essentials includes one welcome email. Check extra email sequences and text-message fees.
Guest portal

A booking page or portal for guests. Check what guests can do there.

Available

Give guests a web app with forms, arrival details and agreements.

Plan: Pro

With conditions

Give guests information through Digital Guidebooks.

Details: Growth / Pro / Enterprise; Digital Guidebooks add-on

  • This needs the Guidebooks add-on. We could not confirm that guests can change or cancel bookings there.
With conditions

Guests can use a web portal for stay details and payments.

Check plan: Plan access is unclear. Confirm before buying.

  • A link or QR code opens check-in, checkout, payments, extras and staff messages. One price page puts contactless check-in on Premier; the comparison table lists both plans.
Lock connections

Supported smart-lock platforms connect directly or through another service.

With conditions

LocksManager supports brands including Schlage, Nuki and TTLock.

Details: Pro + LocksManager

  • LocksManager costs extra. You need compatible locks and a working connection.
With conditions

Hostfully Devices smart-lock connections

Details: Growth / Pro / Enterprise; Hostfully Devices add-on

  • You need a supported device and a Hostfully Devices plan. Ask for the extra cost.
With conditions

Use ResNexus locks, RemoteLock or other access partners.

Details: Door lock service / external connection

  • You need supported hardware and an active service. Provider fees apply. Features vary by lock model.
Automatic lock codes

Creates lock codes automatically for each booking. Check the required hardware and services.

With conditions

Create a different door code for each booking.

Details: Pro + LocksManager add-on

  • LocksManager costs extra. You need compatible locks and a working connection.
With conditions

Make a new PIN for each booking.

Details: Growth / Pro / Enterprise; Hostfully Devices add-on

  • You need a supported device and a Hostfully Devices plan. Ask for the extra cost.
With conditions

ResNexus Wi-Fi locks use a guest code based on the phone number.

Details: ResNexus Wi-Fi Door Locks

  • ResNexus says the code uses the last four phone digits. You need supported hardware and booking data. Other lock providers may work differently.
Code scheduling

Set codes to work only during the stated check-in and checkout times.

With conditions

Turn off door codes at the guest’s check-out time.

Details: Pro + LocksManager add-on

  • LocksManager costs extra. You need compatible locks and a working connection.
With conditions

Codes work from check-in until checkout.

Details: Growth / Pro / Enterprise; Hostfully Devices add-on

  • You need a supported device and a Hostfully Devices plan. Ask for the extra cost.
With conditions

Limit door-code access to the stay dates.

Details: ResNexus Wi-Fi Door Locks

  • This describes ResNexus Wi-Fi locks. Check arrival and departure times and the needed hardware.
Code delivery

Send booking access codes to guests through supported channels.

With conditions

Send LocksManager door codes in automatic messages.

Check plan: Pro + LocksManager; confirm automatic code messages.

  • LocksManager costs extra. The code must exist before the message is sent.
  • Allow enough time after booking for the code to be created.
With conditions

Show access codes in connected Digital Guidebooks.

Details: Growth / Pro / Enterprise; Hostfully Devices add-on

  • You need a supported device and a Hostfully Devices plan. Ask for the extra cost.
With conditions

Send a ResNexus Wi-Fi lock code in the booking-confirmation email.

Details: ResNexus Wi-Fi Door Locks

  • ResNexus says the code uses the guest’s last four phone digits. You need the supported lock service and correct guest details. Other lock connections may differ.
Access extra costs

Smart-access software or connections may cost extra. Hardware is a separate cost.

With conditions

LocksManager costs extra. Ask for its price.

Details: Pro + LocksManager

  • Buy the lock hardware separately.
With conditions

Hostfully Devices is a paid add-on

Details: Growth / Pro / Enterprise; Hostfully Devices add-on

  • You need a supported device and a Hostfully Devices plan. Ask for the extra cost.
With conditions

The advertised lock plan costs $6 per lock each month.

Details: Door lock service

  • Buy supported hardware separately. Check installation fees and the full account cost.
09 / Reports & accounting
Booking reports

Reports about bookings. Check which measures they include.

Available

Choose report columns and filter bookings.

Plan: Pro

Available

Filter booking figures by date, property or booking site.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

With conditions

View booking and booking-site reports.

Plan: Essentials / Premier

  • Check which report fields can be exported.
Occupancy reports

See how often your rentals are booked. Filter by date or property.

With conditions

See how often properties are booked by calendar date.

Check plan: Pro includes Analytics; confirm occupancy reports.

Available

See booked nights. Filter by property and date.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

With conditions

See booked nights and seasonal reports.

Plan: Essentials / Premier

  • Calculations, filters and account settings can affect the results.
Revenue reports

Revenue reports and the measures they include. These are separate from financial accounting.

Available

See payouts, commission, paid amounts and taxes in booking reports.

Plan: Pro

Available

Owner financial reporting and analytics

Plan: Growth / Pro / Enterprise

With conditions

See income and commission reports.

Plan: Essentials / Premier

  • Totals depend on prices, payments and accounting settings. These do not confirm net-profit accounting.
Owner statements

Statements for property owners. Check which income and expenses they include.

Available

Create and adjust owner statements.

Plan: Pro

Available

Show booking income, owner adjustments and payout totals.

Plan: Growth / Pro / Enterprise

  • Include cost adjustments and filter by property or date. This does not confirm a full trust-accounting system.
With conditions

Make rental-owner statements.

Plan: Premier

  • Check how much you can change the statements and whether owner payments are supported.
Expense tracking

Record property or booking expenses in the software.

With conditions

Add costs to task work orders.

Check plan: Pro includes Task Management; confirm cost entry.

  • This covers task costs, not a full accounting ledger.
Available

Expense management

Plan: Growth / Pro / Enterprise

We could not confirm built-in expense entry or tools to charge costs to owners. Reports and QuickBooks exports are separate features.

Accounting connections

Which accounting tools connect and what they can share.

With conditions

Connect Trust Accounting to QuickBooks and Seamless Chex.

Details: Pro + Trust Accounting

  • Trust Accounting costs extra. The other services may need their own accounts and fees.
With conditions

Connect QuickBooks, or use Ximplifi for QuickBooks and Sage Intacct.

Check plan: Check the plan and connection terms.

  • The connection or service may need setup and extra provider fees.
With conditions

Export data to QuickBooks or connect QuickBooks Online.

Plan: Essentials / Premier

  • Both plans include QuickBooks exports. Check the connection service, setup and extra fees.
Report exports

Download reports in the listed file types.

Available

Download booking reports as CSV files.

Plan: Pro

Available

Download Enhanced Reports as HTML, PDF or CSV files.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • You cannot export the Analytics dashboard itself. Enhanced Reports is a different reporting tool.
With conditions

Export accounting data to QuickBooks.

Plan: Essentials / Premier

  • We could not confirm CSV or PDF downloads for every report.
10 / Team & owner access
Team users

Extra staff accounts, with any user or plan limits.

With conditions

Invite as many team users as you need.

Plan: Pro

  • You need permission to manage users.
Available

Team roles

Plan: Growth / Pro / Enterprise

With conditions

Create separate user accounts.

Details: Check whether your subscription includes this.

  • Check the number of users, roles and extra-user fees.
User permissions

Choose what each person can see and do.

With conditions

Choose roles and what each user can access.

Plan: Pro

  • You need permission to manage users.
Available

Property Manager, Booking Agent, Property Sales Manager and Associate roles

Check plan: Confirm this feature on Growth, Pro or Enterprise.

With conditions

Keep cleaners from seeing booking or money details.

Details: Premier / Housekeeping Pro

  • Housekeeping Pro limits cleaner access. We could not confirm every role’s permissions or whether all roles can be changed.
Choose which properties each person can access

Choose which properties a person can access.

With conditions

Give users all listings, selected listings or listings matching a rule.

Plan: Pro

  • Chats are grouped by guest. A returning guest’s history may show messages from other properties.
Available

Choose properties for team members who are not managers.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • Turn on permissions first. Managers can still see every property. Associates may still see financial details.
With conditions

Choose which properties each user can access.

Details: Check whether your subscription includes this.

  • Check account setup and which current plan includes it.
Owner portal

Let owners view property, booking or financial details.

Available

Owner portal

Plan: Pro

Available

Owner portal

Plan: Growth / Pro / Enterprise

Premier includes owner statements. We do not know if owners get their own login or see only their own properties.

Mobile app

A mobile app. A website that fits a phone screen does not confirm an app.

Available

Use the phone app for bookings, messages and tasks.

Plan: Pro

Available

Mobile app

Plan: Growth / Pro / Enterprise

With conditions

Use the iPhone or Android app.

Details: Check whether your subscription includes this.

  • Check which plan includes it and which desktop features it supports.
11 / Integrations & data access
Public API

An API for outside developers. API connections to booking sites alone do not confirm developer access.

Available

Developer Open API

Plan: Pro

With conditions

Connect your own software with the paid Open API add-on.

Plan: Growth / Pro / Enterprise

  • You need the add-on and permission to connect.
With conditions

Approved partners can connect software through Availability Exchange.

Access: Approved Availability Exchange partners only. Each property must approve access.

  • Partners need approval and certification before using live property data.
API access conditions

Who can use the developer API, including required plans, approval and access limits.

With conditions

Use a Pro account with API access. Admins create access details.

Plan: Pro

  • API requests need a valid OAuth2 bearer token.
  • Each API key can create up to 5 tokens in 24 hours. Each token lasts 24 hours.
  • Partner connection tokens are separate from public developer access.
With conditions

The paid Open API add-on is offered on all main plans.

Plan: Growth / Pro / Enterprise

  • Test and live access each have sign-in and access rules.
With conditions

Partners need approval, certification and property permission.

Access: Approved Availability Exchange partners only. Each property must approve access.

  • The rules list 20+ shared clients and/or 1,000+ potential ResNexus clients. ResNexus must allow the partner’s IP address. This is not open self-service access.
Webhooks

Sends notices about events to linked systems.

With conditions

Get alerts when guest or owner messages are sent or received.

Details: Pro Open API

  • You need API access and must set up event alerts.
  • These alerts cover message events only.
With conditions

Send booking, block, property and inbox alerts to connected software.

Details: Growth / Pro / Enterprise; Open API add-on

  • Set up an HTTPS receiving address with permission to use webhooks.

We could not confirm live alerts for price or date changes. ResNexus says these are still being built. Its guide says to check for updates repeatedly.

Zapier

A Zapier connection with stated events, actions or plan requirements.

With conditions

Start Zapier tasks when bookings are created, confirmed or changed.

Details: Check which plan includes this.

  • The connection is marked beta. You need a partner account and login details.
  • Ask whether your plan can use it.
With conditions

Use booking events in the Hostfully Zapier connection.

Details: PMS plan; Zapier terms apply

  • You need a Zapier account and configured workflows. Plan fees may apply.

We could not confirm a ResNexus app in Zapier.

Data export

Check which data you can take with you, beyond calendar feeds. Ask which file types you can download.

With conditions

Download booking reports as CSV files.

Plan: Pro

  • This covers bookings. We could not confirm a full account export.
With conditions

Read property and guest data through the API as JSON.

Details: Growth / Pro / Enterprise; Open API add-on

  • You need API access. This does not confirm an export of every type of data.
With conditions

Export guest lists and send financial data to QuickBooks.

Details: Check whether your subscription includes this.

  • Check full-account exports, attachments, file formats and how long data stays available after leaving.
12 / Setup & support
Onboarding

Setup help, including whether it is optional or costs extra.

Available

One-to-one guided setup

Plan: Pro

Available

Join setup office hours. Growth has two one-to-one calls; Pro has three.

Plan: Growth / Pro / Enterprise

With conditions

Get help setting up booking-site connections.

Plan: Essentials / Premier

  • Ask for a quote that covers the work, timing and any service fees.
Moving your data

Help or tools to import records from another system.

With conditions

Import booking files yourself or send them to Guesty.

Details: Check which plan includes this.

  • We could not confirm a full account move. Ask which plan and service fees apply.
With conditions

Import supported booking sites and enter other bookings by hand.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • We could not confirm a service that handles the whole move for you.
With conditions

Import guest details from another system.

Details: Check whether your subscription includes this.

  • Check supported software, past bookings and any fields that will not transfer.
Help center

Public guides and help pages. These alone do not show the quality of support.

Available

Public help center

Plan: Pro

Available

Help center and Hostfully University

Plan: Growth / Pro / Enterprise

With conditions

Use help inside your account.

Plan: Essentials / Premier

  • Click the help button in the back office. Some learning guides are public; full account help needs access.
Email support

Email support, with any plan limits. Response time is unconfirmed.

With conditions

Get email support 24/7 through the dashboard, app or form.

Check plan: Confirm email support on Pro.

Available

24/7 email support

Plan: Growth / Pro / Enterprise

With conditions

Email support

Plan: Essentials / Premier

Chat support

Live or in-app support chat. Check whether help comes from a person, an AI bot or self-service pages.

Available

24/7 live chat

Plan: Pro

Available

24/7 chat support

Plan: Growth / Pro / Enterprise

We could not confirm live support chat or its hours. ResNexus lists phone, email and in-app help.

Phone support

Phone support, with any plan or country limits.

Available

Phone support

Plan: Pro

We could not confirm phone support. Email, chat and some paid-plan video calls are listed.

With conditions

Call support during its service hours.

Plan: Essentials / Premier

  • Normal hours are Mon–Fri 7am–5pm MT and Sat 7am–4pm MT. Limited help is also listed for early and late weekdays. An emergency line can call you back after hours.
13 / API features
API features are listed below. Each row shows its access rules. Live operation is not confirmed.
Documented API versions

Versions listed in the public API guides. This does not guarantee they work with your setup.

Available

API version 1.

Details: Pro; check the requirements for the data you need.

With conditions

API v3; endpoint guides use v3.3.

Details: Growth / Pro / Enterprise; Open API add-on

The API version number is not confirmed. GetReservation is due to end in 2027. The guide says to use GetReservationDetails instead.

API authentication

Security methods listed in the API guide. Approval to use the API and the right plan are separate requirements.

With conditions

Use an OAuth2 bearer token in the Authorization header.

Details: Pro; check the requirements for the data you need.

  • Each API key can create up to 5 tokens in 24 hours. Each token lasts 24 hours.
With conditions

Authorization or X-HOSTFULLY-APIKEY header

Details: Growth / Pro / Enterprise; Open API add-on

  • Use Authorization for an OAuth access token, or X-HOSTFULLY-APIKEY. Both are listed as apiKey schemes. Partner OAuth has its own setup guide.
With conditions

HTTP Basic authentication

Access: Approved Availability Exchange partners only. Each property must approve access.

  • Use the approved partner username and passkey from an allowed IP address.
Read property records

Read property records through the API.

With conditions

Read listings.

Details: Pro; check the requirements for the data you need.

  • You need API access and admin permission.
With conditions

GET /api/v3.3/properties

Details: Growth / Pro / Enterprise; Open API add-on

  • Read properties your agency can access. Supports updatedSince, _limit and _cursor.
With conditions

Read approved businesses and their rooms or units.

Access: Approved Availability Exchange partners only. Each property must approve access.

  • GetBusinesses returns business and contact details. GetUnits returns unit details. Each property must agree to share them.
Read reservation records

An API tool reads booking records.

With conditions

Read bookings.

Details: Pro; check the requirements for the data you need.

  • Read up to 10 booking IDs per request.
  • You need API access and admin permission.
  • Booking v3 tools are marked beta.
With conditions

GET /api/v3.3/leads

Details: Growth / Pro / Enterprise; Open API add-on

  • Send propertyUid, agencyUid or leadUids. Access and filter rules apply.
With conditions

Read bookings with GetReservationDetails.

Access: Approved Availability Exchange partners only. Each property must approve access.

  • Revenue Manager connections only. Filter by stay, booking or change dates and case-sensitive status. The end date means the last night, not checkout. Includes zero-value bookings and package discounts. Replaces GetReservation.
Create bookings

An API tool creates bookings. This does not confirm the same steps are available in the interface.

With conditions

Create bookings.

Details: Pro; check the requirements for the data you need.

  • You need API access and admin permission.
  • Booking v3 tools are marked beta.
With conditions

POST /api/v3.3/leads

Details: Growth / Pro / Enterprise; Open API add-on

  • Send the agency, property, status and stay dates. Other booking actions use their own endpoints.
With conditions

Create bookings with AddReservation.

Access: Approved Availability Exchange partners only. Each property must approve access.

  • Booking-site partners only. Put units in groups, then choose one unit or group. Keep external_id to change or cancel the booking. Sending card details has extra requirements.
Update bookings

An API tool changes booking fields. Check which fields and booking sites it supports.

With conditions

Change booking dates.

Details: Pro; check the requirements for the data you need.

  • This changes booking dates. Other fields use separate API actions.
  • You need API access and admin permission.
  • Changing dates recalculates money totals, even if applyRecalculation says otherwise.
  • Booking v3 tools are marked beta.
With conditions

PATCH /api/v3.3/leads/{leadUid}

Details: Growth / Pro / Enterprise; Open API add-on

  • Use separate actions for workflow changes. Partner permission is needed to change personal details.
With conditions

Change bookings made by your partner connection.

Access: Approved Availability Exchange partners only. Each property must approve access.

  • Booking-site partners can change only their own bookings. Overlapping dates or a longer stay need a quote object. Card-payment support is unclear; confirm it.
Read guest data

Read guest records through a separate API tool or as part of a booking response. Check which option is supported.

With conditions

Read guest records.

Details: Pro; check the requirements for the data you need.

  • You need API access and admin permission.
With conditions

GET /api/v3.3/guests/{agencyUid}

Details: Growth / Pro / Enterprise; Open API add-on

  • Partner and affiliate connections have limits on personal data.

We do not know if it can read guest records on their own. GetReservationDetails gives stay dates and booking amounts. It has no guest contact fields or individual payment and refund records.

Update guest records

Updates guest records, not just contact fields on a booking.

With conditions

Change guest records.

Details: Pro; check the requirements for the data you need.

  • You need API access and admin permission.

We could not confirm changes to a guest record on its own. You can change guestInformation on a lead.

We do not know if it can change guest records on their own. ModifyReservation can change the contact fields on a booking.

Read guest messages

An API tool reads guest messages or conversation details.

With conditions

Read messages in a conversation.

Details: Pro; check the requirements for the data you need.

  • You need API access and admin permission.
With conditions

GET /api/v3.3/messages

Details: Growth / Pro / Enterprise; Open API add-on

  • Filter by agency, thread or lead. Results can be read in pages.

We could not confirm a way to read messages through the API.

Send guest messages

An API tool adds or sends guest messages. Check access requirements separately.

With conditions

Send a message in a conversation.

Details: Pro; check the requirements for the data you need.

  • You need API access and admin permission.
  • Owner chats cannot use airbnb2. Owner messages from the platform module go by email.
With conditions

POST /api/v3.3/messages

Details: Growth / Pro / Enterprise; Open API add-on

  • Send EMAIL or DIRECT_MESSAGE in supported Airbnb, Vrbo or Booking.com threads. Include leadUid.

We could not confirm a way to send messages through the API.

Read nightly rates

Read rates through an API tool or nightly-price fields in a calendar response.

With conditions

Read prices from a rate-plan calendar.

Details: Pro; check the requirements for the data you need.

  • You need the rate-plan ID and listing ID.
  • You need API access and admin permission.
With conditions

Read nightly prices.

Details: Growth / Pro / Enterprise; Open API add-on

  • Send propertyUid, from and to.
With conditions

Read daily prices and currency with GetCalendar.

Access: Approved Availability Exchange partners only. Each property must approve access.

  • The property must share access. The start and end dates both mean stay nights, not checkout.
Update nightly rates

Send nightly prices through the API. This is separate from working out which price to use.

With conditions

Change prices in a rate-plan calendar.

Details: Pro; check the requirements for the data you need.

  • You need the rate-plan ID and listing ID.
  • You need API access and admin permission.
With conditions

Change nightly prices.

Details: Growth / Pro / Enterprise; Open API add-on

  • Choose SET or REMOVE and send the pricing-period record.
With conditions

Set prices for groups of units.

Access: Approved Availability Exchange partners only. Each property must approve access.

  • Only pricing partners can use this; booking-site partners cannot. It replaces selected prices. If extra-guest amounts are missing, the old value may stay or become zero. A failed request may still save some changes.
Read availability calendar

Read open dates or calendar nights through the API.

With conditions

Read listing calendars.

Details: Pro; check the requirements for the data you need.

  • You need API access and admin permission.
  • For multi-unit listings, allotment > 0 means space is available. Use calendar status only if allotment is not a number.
With conditions

Read a property’s calendar.

Details: Growth / Pro / Enterprise; Open API add-on

  • Send the from and to dates.
With conditions

Read open dates and available unit counts.

Access: Approved Availability Exchange partners only. Each property must approve access.

  • GetCalendar counts open, booked and blocked dates. GetAvailability uses stay dates. GetQuote checks stay rules for booking-site partners only. Quotes and bookings need units set up in groups.
Read payment records

Reads actual payment records. Changing payment settings or making payment links is a separate feature.

With conditions

Read Guesty Pay payment records.

Access
You need API access, admin permission and a Guesty Pay subscription. This covers Guesty Pay payments only.
Filters
Choose a date range of up to one month, or use a booking confirmation code. A confirmation code cannot be combined with other filters.

Details: Pro; check the requirements for the data you need.

With conditions

Read transactions with amounts and status.

Details: Growth / Pro / Enterprise; Open API add-on

  • Use GET /api/v3.3/transactions with orderUid, or GET /transactions/{uid}. Types include sale, deposit charge and refund.

We do not know if it can read each payment. GetReservationDetails gives booking amounts and stays. It has no guest contact fields or individual payment and refund records.

Read refund records

An API tool reads refund records. This does not confirm that it can issue refunds.

We do not know if the API can read refund records.

With conditions

Read REFUND records through the transactions API.

Details: Growth / Pro / Enterprise; Open API add-on

  • Records give the refund type, amount, original transaction and status. This reads a refund; it does not issue one.

We do not know if it can read refunds. GetReservationDetails gives booking amounts and stays. It has no guest contact fields or individual payment and refund records.

Read owner records

Read property-owner records through the API.

With conditions

Read owner records.

Details: Pro; check the requirements for the data you need.

  • You need API access and admin permission.
With conditions

Read owner records.

Details: Growth / Pro / Enterprise; Open API add-on

  • Send agencyUid. You can also filter the results.

We could not confirm access to owner records through the API.

Custom data fields

API tools for custom fields or extra booking details. Check which types of data each tool supports.

With conditions

Read custom fields on bookings.

Details: Pro; check the requirements for the data you need.

  • You need API access and admin permission.
  • Booking v3 tools are marked beta.
With conditions

GET /api/v3.3/custom-data

Details: Growth / Pro / Enterprise; Open API add-on

  • Send exactly one propertyUid or leadUid. This reads custom values; it does not confirm tools to create any field definition you want.

You can add free-text booking notes. We could not confirm tools to create custom property or guest fields.

Manage webhook plans

API tools to list, create or remove webhook plans. A guide to receiving webhook updates alone does not confirm these controls.

With conditions

List event alerts.

Details: Pro; check the requirements for the data you need.

  • You need API access and admin permission.
With conditions

List, create or delete webhook setups.

Details: Growth / Pro / Enterprise; Open API add-on

  • You need the correct agency or partner access and sign-in details.

We do not know if the API can manage alerts. Alerts for prices and open dates are still planned.

Documented throttling response

The API lists error 429 for too many requests or another stated request limit. Exact numeric limits need separate confirmation.

With conditions

Up to 15 requests per second, 120 per minute and 5,000 per hour.

Details: Pro; check the requirements for the data you need.

  • All account API tokens share these limits. Official Marketplace partner connections are excluded.
  • After HTTP 429, wait for the time in the Retry-after header.
With conditions

Too many requests return HTTP 429. Published limits conflict.

Details: Growth / Pro / Enterprise; Open API add-on

  • One guide lists 10,000 requests per hour. A July 2026 FAQ lists 1,000. Ask which limit applies to your account.

We could not confirm the request limit or how the API reports too many requests.

Reservation pagination

Read booking records a page at a time. Check the default page size and any maximum.

With conditions

Read booking results in pages: 25 by default, up to 100.

Details: Pro; check the requirements for the data you need.

  • You need API access and admin permission.
  • Other API tools, including owners and payments, use different page limits.
With conditions

Read leads in batches using _cursor and _limit.

Details: Growth / Pro / Enterprise; Open API add-on

  • We could not confirm the maximum batch size.

We could not confirm page or cursor controls for reading bookings in batches. GetReservation lists date and status filters.

Compare property management software for daily work — Guesty Pro vs Hostfully Property Management Platform vs ResNexus

List the jobs you want to handle in one place. Check booking sites, guest messages, payments and staff access first. Then compare the plan and extras needed for those jobs. A long feature list will not show whether your booking sites and work rules are covered.

Guesty Pro: what to consider

Ask for a full quote for the work you need. It should list setup, paid extras and booking-related charges. Check access terms before planning a custom software link. Read the Guesty Pro profile for its plans and requirements.

Hostfully Property Management Platform: what to consider

Ask which extras your quote includes. Open API, Digital Guidebooks and smart-device services cost extra. InboxAI drafts replies for review. Do not treat those drafts as messages sent on their own. Read the Hostfully Property Management Platform profile for its plans and requirements.

ResNexus: what to consider

Check the edition and extras in your quote. Messages are a separate service. Premier lists Housekeeping Pro and rental-owner statements. A separate owner portal was not confirmed. Read the ResNexus profile for its plans and requirements.

Explore all property management options, how to choose property management software, how to plan a software switch to continue your shortlist.

Common questions

What should I test before switching to one of these tools?

Check future bookings, blocked dates and rate plans before the new system takes control. Then look at rates and fees on each booking site. A link marked connected does not prove that every booking or price rule moved across.

How should I compare the full setup for Guesty Pro, Hostfully Property Management Platform and ResNexus?

List the main software and any extras on their own. Extras can include lock tools, guidebooks, paid modules and a team to answer guests. Ask which tasks your quote covers. Name the person who will do the work that remains. An inbox or task list does not do it all for you.

Does Guesty Pro’s inbox include a team to answer guests?

Do not assume so. The inbox is a tool for messages. Guest Communication Services is a separate add-on with a team to handle guest contact. Ask whether that service is in your quote and what work the team will cover.

Does Hostfully’s base software include Digital Guidebooks and smart-device tools?

Do not assume both are in the base plan. Hostfully lists Digital Guidebooks and smart-device tools as add-ons. Ask for a quote that names the services you need. Check their setup costs and scope apart from the main property software.

Can ResNexus show who should clean a room and when it was last cleaned?

Yes. Its housekeeping chart tracks the unit, last cleaning, assigned person, cleaning type and room status. You can also change cleaning checklists. Check that your package has the tools you need. The chart records work; it does not prove cleaning quality.

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