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Guesty Pro vs Hostex vs iGMS

Compare Guesty Pro vs Hostex vs iGMS for daily rental work. Check bookings, guest messages and daily tasks. Choose a plan that covers the jobs you need.

Overview

Guesty Pro

Manage booking-site tools, guest messages, a shared calendar and tasks.

Best for: Bringing booking work, guest messages and staff tasks together under a quoted plan.

Hostex

Combine booking calendars, guest messages, tasks and direct-booking tools across several plans.

Best for: Manage calendars, messages and tasks in one place.

iGMS

Manage booking calendars, guest messages, cleaning work and direct bookings. PRO+ adds owner statements and other tools.

Best for: Coordinating booking calendars, messages and cleaners in one system.

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Guesty Pro versus Hostex versus iGMS: features, plans and limits.
What matters to you	Guesty Pro 4.6 / 5Out of 2,185 reviews Property management	Hostex 4.7 / 5Out of 283 reviews Property management	iGMS 4.6 / 5Out of 495 reviews Property management
Score	Score94 STRCompare scoring	Score74 STRCompare scoring	Score89 STRCompare scoring
At a glance / Prices for your properties
Properties	Aimed at 4–199 listings. Ask the provider about account limits.	Basic supports up to 2 properties. We could not confirm a maximum for Pro or Premium.	We could not confirm a firm maximum property count. Yearly prepayment normally covers up to nine committed properties. From ten, a yearly commitment applies. The guides describe an exception for a prepayment upgrade.
Overview	Guesty Pro combines booking-site tools, messages, a shared calendar and tasks.	Hostex combines channel/calendar management, guest messaging, tasks and direct-booking tools, with Basic, Pro and Premium plans.	PMS with FLEX, PRO and PRO+ plans, channel calendars, guest messaging, cleaning coordination and direct-booking tools. PRO+ adds revenue management, an AI agent and owner statements.
Plans and add-ons	Guesty Pro Aimed at 4–199 listings. Ask the provider about account limits. PriceOptimizer · add-on Paid add-on. Hardware, partner services and usage may cost extra. LocksManager · add-on Paid add-on. Hardware, partner services and usage may cost extra. GuestVerify · add-on Paid extra. Ask what it includes and what it costs. Trust Accounting · add-on Paid extra. Ask what it includes and what it costs.	Basic Up to 2 properties and 2 team roles, with a TTlock smart-lock connection. Task alerts by SMS cost extra. Pro Adds Vrbo, guest guidebooks, automated cleaning, Open API and owner reports. SMS task notifications are an add-on. Premium Includes Pro, plus custom connections and priority setup. The calculator lists prices, but you must contact sales to buy.	FLEX You pay for booked nights, with a minimum charge for each active property. Ask which features are included where the plan card and feature table differ. PRO The rate per property depends on your property count. Yearly advance-payment and contract terms differ for larger groups. Ask for API and phone support access. PRO+ Adds revenue tools, an AI agent and owner statements. Partners and optional services may charge extra.
1-property price for your selection	Guesty Pro requires a quoteAsk for a quote. You may pay per listing, a share of income or both. A minimum fee may apply. The 4–199 listing audience is not a firm limit on who qualifies. Plan prices and conditions Guesty Pro: Contact the provider for a quote Ask for a quote. You may pay per listing, a share of income or both. A minimum fee may apply. The 4–199 listing audience is not a firm limit on who qualifies.	Basic plan · USD 7.30Monthly billing selection · Monthly plan total.Ask how tax applies. Payment fees, provider fees and charges for use may cost extra. Plan prices and conditions Basic: USD 7.3 Monthly plan total. Ask how tax applies. Payment fees, provider fees and charges for use may cost extra. Pro: USD 10.4 Monthly plan total. Ask how tax applies. Payment fees, provider fees and charges for use may cost extra. Premium: USD 15.7 Monthly plan total. Ask how tax applies. Payment fees, provider fees and charges for use may cost extra. To buy Premium, contact sales. The amount comes from the public calculator.	PRO monthly plan cost · USD 48.00Monthly billing. This shows the published rate for one property as an account total. Check when payment is due: PRO terms require the full month upfront, while the pricing FAQ says the first month is prorated and later bills cover the past month. Part-month refunds are not offered. Assumes 1 billable active or committed property. Taxes, third-party fees, extras and overuse charges are excluded. Plan prices and conditions FLEX: Price not confirmed Monthly total based on use: USD1 per booked night, at least USD20 per active property. Canceled bookings excluded. You pay for the past month on the first day of the next month. We need the actual booked nights and active property count. The one-property minimum applies even with no active properties. Tax/third-party costs excluded. PRO: USD 48 This shows the published rate for one property as an account total. Check when payment is due: PRO terms require the full month upfront, while the pricing FAQ says the first month is prorated and later bills cover the past month. Part-month refunds are not offered. Assumes 1 billable active or committed property. Taxes, third-party fees, extras and overuse charges are excluded. PRO+: USD 69 This shows the published rate for one property as an account total. Check when payment is due: PRO+ terms require payment within the first 7 days and prorate the first month. General terms require full advance payment, while the pricing FAQ says bills cover the past month. Part-month refunds are not offered. Assumes 1 billable active or committed property. Taxes, third-party fees, extras and overuse charges are excluded.
Limits and requirements	To use the developer API, your account must have API access. An admin must set up credentials, and requests need valid permission. Optional modules and the charges in your contract can change your total.	Basic covers up to two properties. Its smart-lock links are limited to TTlock. Vrbo, Open API and automatic cleaning need Pro/Premium. iCal updates twice an hour. It marks booked dates but does not send full booking records.	Booking.com needs the right XML rate setup. Other rate types can stay open for bookings without appearing in iGMS. Calendar feeds share fewer details and update from time to time. You need approval and the user’s permission to access data through the API. Methods for changing direct bookings do not prove you can change every booking from other sites. The built-in ID check collects guest ID photos for the host to review. Automatic checks of the documents are not confirmed. The guides describe linked locks and code fields in messages. Check whether it creates a new code for each guest and when codes turn on and off.
Review sources	TrustpilotTrustScore 4.6 / 5 · 2,049 reviews G2Rating 4.6 / 5 · 136 reviews	CapterraRating 4.9 / 5 · 23 reviews TrustpilotTrustScore 4.7 / 5 · 258 reviews G2Rating 3.3 / 5 · 2 reviews GetAppRating 4.9 / 5 · 23 reviews Software AdviceRating 4.9 / 5 · 23 reviews	CapterraRating 4.6 / 5 · 306 reviews TrustpilotTrustScore 4.6 / 5 · 144 reviews G2Rating 4.7 / 5 · 45 reviews GetAppRating 4.6 / 5 · 306 reviews Software AdviceRating 4.6 / 5 · 306 reviews
01 / Plans & requirements
Plan options Plans offered for this rental software. Optional modules are separate from plan levels.	Available Guesty Pro Plan: Pro	Available Basic; Pro; Premium Plan: Basic (up to 2 properties), Pro and Premium	With conditions FLEX, PRO and PRO+ Plan: FLEX / PRO / PRO+ AI Upsells is marked coming soon.
Property limits Listing or property limits for each plan. A target customer range does not confirm a strict limit.	Aimed at 4–199 listings. Ask the provider about account limits. We could not confirm a firm property limit. Pricing targets 1–3 properties for Lite and 4–199 for Pro. The Lite overview says 5 or fewer, so check which range applies.	Available Basic covers up to 2 properties. Use Pro or Premium for more. Basic supports up to 2 properties. We could not confirm a maximum for Pro or Premium. Plan: Basic (up to 2 properties), Pro and Premium We could not confirm a firm limit for Pro or Premium.	We could not confirm a firm maximum property count. Yearly prepayment normally covers up to nine committed properties. From ten, a yearly commitment applies. The guides describe an exception for a prepayment upgrade. We could not confirm a maximum number of properties. Pricing has options for 1–20 properties and for more than 20. Yearly plans for up to 9 committed properties normally require payment in advance. Larger groups have different terms.
How you are charged How plan fees are worked out and billed. Check whether you pay per listing, per account or a share of booking income.	With conditions Pay a set fee per listing or a percentage of booking income. Plan: Pro Your contract sets the fees and billing method. Turn off a listing before the previous month ends to avoid the next month’s charge.	Available Per property per month; monthly or yearly plan Plan: Basic (up to 2 properties), Pro and Premium Yearly rates are shown per month, but you pay for the year.	With conditions Pay per active property or per booked night. FLEX $1 per booked night, with a $20 minimum per active property. PRO and PRO+ Prices depend on your property count. You may need to pay for at least one property. Contract The billing terms and FAQ differ on payment timing and yearly cancellations. Check your contract. Plan: FLEX / PRO / PRO+
Booking fees Fixed or percentage fees on bookings. Check which transactions they apply to.	With conditions Percentage plans charge a share of Gross Booking Value. Plan: Pro Your contract sets the percentage. Fixed-fee plans are a separate option. Canceling on or after check-in still incurs the full contract commission.	Available Hostex says it charges no booking fee. Plan: Basic (up to 2 properties), Pro and Premium Booking-site commissions, payment fees and extra services still cost money.	With conditions FLEX charges by booked night Plan: FLEX FLEX lists a 0% booking fee but charges $1 per booked night. The minimum is $20 per active property. Booking sites and payment services charge their own fees.
Paid add-ons Features or services that cost extra beyond your plan.	With conditions PriceOptimizer, LocksManager, Damage Protection, Advanced Analytics and GuestVerify cost extra. Plan: Pro Ask about add-on prices and fees for each transaction.	With conditions Extra HostGPT replies cost more. Basic and Pro also charge extra for task text alerts. Details: Basic / Pro: task text alerts; all plans: extra HostGPT replies Guest checks, guest text messages and WhatsApp have separate usage fees. Outside services charge separately.	With conditions Some website, support and partner tools cost extra. Details: Plan-specific optional services The table lists extra fees for white label or a custom domain. PRO tools for support and productivity and damage protection options also cost extra. Partner plans may add fees. Check prices for your account.
Trial Trial length and rules. A demo is different from a free trial.	Not supported No free trial; one-on-one demo offered Plan: Pro	Available 15-day free trial; no card needed Plan: Basic (up to 2 properties), Pro and Premium	With conditions 14-day free trial for new users. Details: New registered users You need a valid card to keep using a paid plan. Confirming your subscription starts billing.
Setup fees One-time setup fees. A missing price does not mean setup is free.	With conditions One-time platform and accounting setup fees may apply. Plan: Pro Ask which fees apply and their amounts. Accounting is a separate paid tool.	Setup help is included. We could not confirm whether all setup services are free.	With conditions No required setup fee is advertised. Plan: FLEX / PRO / PRO+ A free setup session is offered for 10 or more properties. PRO and PRO+ list guided setup. Custom help and partner services may cost extra.
02 / Channels & sync
Airbnb connection How to connect Airbnb, and which accounts and listings qualify.	With conditions Connect to Airbnb. Plan: Pro Connect a supported booking site. The details you can share may differ by site.	Available Connect directly to Airbnb. Plan: Basic (up to 2 properties), Pro and Premium	With conditions Connect to Airbnb. Plan: FLEX / PRO / PRO+ Your listings must meet Airbnb’s rules. For co-hosted listings, the main host must connect. Then use iGMS to change prices and open dates.
Vrbo connection How to connect Vrbo, and which accounts and listings qualify.	With conditions Connect to Vrbo. Plan: Pro Connect a supported booking site. The details you can share may differ by site.	Available Connect directly to Vrbo. Plan: Pro and Premium	With conditions Connect to Vrbo. Plan: FLEX / PRO / PRO+ Group the correct listings to sync them as one property. Some functions vary between Vrbo connection types. Reviews require the new type.
Booking.com connection How to connect Booking.com and which accounts and listings qualify.	With conditions Connect to Booking.com. Plan: Pro Connect a supported booking site. The details you can share may differ by site.	Available Connect directly to Booking.com. Plan: Basic (up to 2 properties), Pro and Premium	With conditions Connect to Booking.com. Setup Set up existing open dates and prices again. Limits Only XML rates sync. Other rates can still be booked, but iGMS cannot see them. Bookings that ended before you connected cannot be fetched. Plan: FLEX / PRO / PRO+
iCal import Import calendars from other tools. Check which details arrive and how updates work.	With conditions Import outside calendars as date blocks. Check plan: Pro includes iCal; confirm this import tool. Up to 10 calendar feeds per listing. Imported blocks are left out of Advanced Analytics and do not start Smart Calendar Rules.	With conditions Import booked dates from an outside calendar. Plan: Basic (up to 2 properties), Pro and Premium Checks twice an hour. This does not import guest details or full booking records.	With conditions Import bookings from outside calendars. Plan: FLEX / PRO / PRO+ Data syncs each hour. You can also refresh it by hand. Google events must start with Reserved or Reservation to block dates. iCal shares limited fields. It does not fully sync rates or messages.
iCal export Export calendar feeds to other tools. A calendar feed is different from an export of full booking records.	With conditions Share current and future bookings and blocked dates. Check plan: Pro includes iCal; confirm calendar export.	With conditions Share your Hostex calendar link with another booking site. Plan: Basic (up to 2 properties), Pro and Premium This shares calendar dates, not full booking records.	With conditions Share separate booking and cleaning calendars. Plan: FLEX / PRO / PRO+ Each property has its own feeds. The app reading the feed controls how often it checks for changes. Reset the token to stop an old link from working.
Rate sync Send rates to linked booking sites. Check which sites are supported and any limits.	With conditions Share prices with linked sites. Plan: Pro Connect a supported booking site. The details you can share may differ by site.	With conditions Send prices and minimum stays to linked booking sites. Plan: Basic (up to 2 properties), Pro and Premium Vrbo needs Pro or Premium. An accepted update request does not prove the booking site has applied it.	With conditions Share prices and minimum stays with directly linked sites. Plan: FLEX / PRO / PRO+ Set prices for a group of listings or one site. Check Booking.com XML rates and any site markups. iCal does not share full pricing.
Availability sync Send open and blocked dates to booking sites. Check how it works and any limits.	With conditions Share open and blocked dates with linked sites. Plan: Pro Connect a supported booking site. The details you can share may differ by site.	With conditions Send open and blocked dates to linked booking sites. Plan: Basic (up to 2 properties), Pro and Premium Set up the direct booking-site connection. Calendar-only iCal links refresh twice an hour.	With conditions Share open and blocked dates across linked sites. Plan: FLEX / PRO / PRO+ New bookings and manual bookings block grouped channels. Remove extra Airbnb/Vrbo/Booking.com iCal links for the same bookings to avoid double blocks. External iCal updates can lag.
Reservation sync Import bookings and changes from booking sites, or keep them in sync. Check which sites are supported.	With conditions Sync bookings from linked sites. Plan: Pro Connect a supported booking site. The details you can share may differ by site.	With conditions Import bookings, changes and cancellations from linked sites. Plan: Basic (up to 2 properties), Pro and Premium Past-booking imports vary by site. iCal links show booked dates only.	With conditions See bookings from linked sites together. Plan: FLEX / PRO / PRO+ Airbnb, Vrbo and Booking.com connect directly. Other sites use iCal, with fewer details and slower updates. Reports still use individual listings.
Channel message sync Send and receive guest messages through booking-site connections. Check which sites are supported.	With conditions Airbnb, Vrbo and Booking.com message threads Plan: Pro Email, text and WhatsApp may need extra accounts or fees. Check each service.	With conditions One inbox for Airbnb, Booking.com, Vrbo and direct bookings Plan: Basic (up to 2 properties), Pro and Premium Vrbo needs Pro or Premium. Some booking sites require you to start the chat.	With conditions Read Airbnb, Booking.com, Vrbo and direct guest messages. Plan: FLEX / PRO / PRO+ Group listings with direct connections. You can use different saved messages for each site. We do not know if iCal connections can share messages.
Sync limitations Known delays, fields that do not sync and limits on connections. These details alone do not show how reliable the service is.	With conditions iCal updates usually arrive within one hour. Check plan: Pro includes iCal; confirm these limits. Use either iCal or a direct link for the same calendar. Using both can duplicate dates. Imported entries block dates. You cannot edit them as guest bookings.	With conditions Outside calendars refresh twice an hour and do not include booking details. Plan: Basic (up to 2 properties), Pro and Premium An accepted update request does not prove the booking site has applied it.	With conditions Some dates and prices cannot sync. Plan: FLEX / PRO / PRO+ Manual Airbnb blocks do not import. iGMS cannot see Booking.com rates outside XML. iCal refreshes hourly. Duplicate feeds can block dates twice.
03 / Reservations & calendars
Multi calendar A calendar view showing multiple listings and bookings together.	Available See your listings in one calendar. Plan: Pro	Available See listings in one calendar. Link related properties and rooms. Plan: Basic (up to 2 properties), Pro and Premium	With conditions See your properties in one calendar. Plan: FLEX / PRO / PRO+ Group the listings for each property to see its bookings together. Check that each group is correct.
Manual bookings Enter bookings by hand as well as importing them from booking sites.	Available Add bookings yourself. Plan: Pro	Available Add manual bookings to the calendar. Plan: Basic (up to 2 properties), Pro and Premium	With conditions Create bookings in the booking calendar Plan: PRO / PRO+ Manual bookings block dates, support email messages and create cleaning tasks. Reports do not include their payout. Make changes in the Booking Calendar.
Booking changes Edit booking fields and check whether changes reach linked booking sites.	With conditions Change guest counts, listing and stay times in the phone app. Check plan: Pro includes the app; confirm these booking changes. Ask which changes reach the linked booking site.	Available Move existing bookings between properties Plan: Basic (up to 2 properties), Pro and Premium	With conditions Edit manual booking details Plan: PRO / PRO+ Use the Booking Calendar to edit the booking. We do not know which changes you can make to bookings from other sites.
Booking cancellation Cancel bookings, with each booking site’s rules and refund limits.	With conditions Cancel a booking through its status in the phone app. Plan: Pro Check the booking site’s cancellation and refund steps.	With conditions Import cancellations from booking sites, or cancel direct bookings. Plan: Basic (up to 2 properties), Pro and Premium Canceling a direct booking does not send an automatic refund.	With conditions Delete a manual booking and reopen its dates. Plan: PRO / PRO+ Use Delete Booking. For bookings from other sites, that site’s cancellation rules and penalties apply.
Calendar blocking Block dates without making a paid guest booking.	With conditions Block dates for maintenance or preparation. Check plan: Pro includes Multi-Calendar; confirm date blocking.	Available Open or block dates in the shared calendar. Plan: Basic (up to 2 properties), Pro and Premium	With conditions Block dates across linked booking sites. Plan: FLEX / PRO / PRO+ Block dates in iGMS. Dates blocked by hand in Airbnb do not copy back to iGMS, so other sites may stay open.
Booking import Move or import existing bookings. Check which sources and file formats are supported.	With conditions Upload bookings using CSV or XLSX templates. Details: Check which plan includes this. Do not import bookings already added by a booking-site connection.	With conditions Import bookings from linked sites. Past-booking limits vary. Plan: Basic (up to 2 properties), Pro and Premium Airbnb: up to 3 months, with a limit of 5,000 entries. Booking.com: future check-ins only. Several other sites do not import past bookings. Recreate manual bookings and blocked dates before connecting a booking site.	With conditions Import connected-channel bookings and iCal blocks Plan: FLEX / PRO / PRO+ Linked booking sites add bookings. iCal adds date blocks with fewer details. We do not know if you can import bookings from a CSV file.
Guest records Save and view guest or contact history. This does not confirm a full customer-management system.	Available Save guest contact details and preferences. Plan: Pro	Available View guest records and booking details. Filter by booking site. Details: Check which plan includes this.	With conditions Collect details about guests and their travel companions. Plan: PRO / PRO+ Use check-in forms for direct bookings. We do not know if there is a full guest database or if all guest history can be imported.
Booking export Export booking records. Check which file formats are supported.	Available Download booking reports as CSV files. Plan: Pro	You can export statistics and transactions. We could not confirm a full booking-record export or its file format.	With conditions Download bookings as a CSV file. Plan: FLEX / PRO / PRO+ Reservations Report exports past, current and future booking data. A booking across two months can appear in both monthly reports. Remove duplicate rows before adding up the counts.
04 / Rates & booking rules
Seasonal rates Set prices for dates or seasons in your rental software.	With conditions Use Rate Strategies for seasonal and holiday prices. Check plan: Pro includes Rate Strategies; confirm seasonal rules. Manual changes and changes from other pricing tools stay in place unless you choose to override them.	Available Set prices for several dates, properties and booking sites at once. Plan: Basic (up to 2 properties), Pro and Premium	With conditions Set prices for selected dates. Plan: FLEX / PRO / PRO+ Change daily prices in the monthly or yearly calendar. We do not know if you can save named seasons and reuse their rules.
Minimum stays Set minimum stays. Check limits for each date and booking site.	With conditions Set default minimum stays for linked sites. Check plan: Pro includes Multi-Calendar; confirm minimum-stay controls. Calendar changes and pricing tools can override defaults. For Expedia, change minimum stays in the calendar, not the property defaults.	Available Set minimum stays and how far ahead guests can book. Plan: Basic (up to 2 properties), Pro and Premium	With conditions Set minimum stays in the property calendar Plan: FLEX / PRO / PRO+ Set rules for a property’s grouped listings or for one linked site. Each site’s limits still apply.
Gap night rules Adjust rules for unbooked nights between stays.	With conditions Use pricing rules to fill gaps between bookings. Check plan: Pro includes Rate Strategies; confirm gap rules.	Available Adjust minimum-stay rules for gaps between bookings Details: Check which plan includes this.	With conditions Allow shorter stays to fill gaps between bookings. Details: PRO+; connected Airbnb listing PRO+ Revenue Management can change minimum stays in gaps or at their ends. You need a connected Airbnb listing. The tool must be offered in your market. The US is listed.
Length of stay discounts Give discounts based on how long guests stay.	With conditions Offer weekly and monthly discounts on Airbnb, Vrbo, direct and manual bookings. Details: Check which plan includes this.	With conditions Set Airbnb discounts for weekly, monthly or other stay lengths. Details: Check which plan includes this. Connect your Airbnb listing. The discounted nightly price must be at least USD10.	With conditions Weekly and monthly Airbnb discounts Details: Airbnb channel; PRO / PRO+ for direct-booking discounts Edit discounts in the Airbnb listing editor if your chosen sync type allows it. The pricing table also lists direct-booking discounts for length of stay on PRO/PRO+.
Last minute discounts Give discounts based on how soon guests arrive.	With conditions Change prices based on how soon guests arrive. Plan: Pro Ask how discounts combine and which booking sites support them.	With conditions Set Airbnb last-minute discounts. Hostex also has same-day price rules. Details: Check which plan includes this. Airbnb last-minute discounts cover arrivals in 0–28 days.	With conditions Offer last-minute discounts through Dynamic Pricing. Details: PRO+; connected Airbnb listing PRO+ guide currently fixes the discount at 15%. The strategy starts discounts within 21, 14 or 7 days. You need an Airbnb connection. Channel promotions can apply on top.
Dynamic pricing Built-in tools that set prices and connections to outside pricing tools are separate features.	With conditions Use Guesty PriceOptimizer to adjust nightly prices. Details: Pro + PriceOptimizer add-on PriceOptimizer costs extra. Fees depend on your package.	With conditions Use PriceLabs to adjust prices based on market demand. Plan: Basic (up to 2 properties), Pro and Premium You need a separate PriceLabs account. Hostex’s own price rules do not confirm market-based pricing.	With conditions Built-in tools adjust nightly prices. Details: PRO+; connected Airbnb listing Prices update every 24 hours based on market demand. Set price limits, seasonal and weekend rules, and minimum stays. You need an Airbnb listing. The US is supported; guides disagree about some other countries. Fees and taxes do not change.
Pricing connections Connections to nightly-pricing tools and what they require.	With conditions Connect PriceLabs to change prices and stay rules. Details: Pro + separate PriceLabs account You need a PriceLabs account and connection token. PriceLabs sends up to 540 days. Overlapping Rate Strategies can override stay rules.	With conditions Use PriceLabs prices and minimum stays. Plan: Basic (up to 2 properties), Pro and Premium PriceLabs fees and access rules apply.	With conditions PriceLabs, Beyond, Wheelhouse and DPGO Plan: FLEX / PRO / PRO+ You need a separate provider account and its approval. Give PriceLabs the right property location. Turn on access for each property. Its guide says it syncs on its own every four hours.
05 / Guest messaging & AI
Unified inbox See guest message threads from supported booking sites in one view.	Available Read guest messages in one inbox. Plan: Pro	Available Read booking-site and direct-booking messages in one inbox. Plan: Basic (up to 2 properties), Pro and Premium	With conditions Read Airbnb, Booking.com, Vrbo and direct messages in one inbox. Plan: FLEX / PRO / PRO+ iCal connections do not provide the same guest messaging tools.
Scheduled messages Schedule messages before or after booking dates and times.	With conditions Schedule messages around check-in and check-out. Check plan: Pro includes Automated Messages; confirm these timing controls.	With conditions Schedule messages around check-in and check-out. Plan: Basic (up to 2 properties), Pro and Premium Messages use the property’s time zone. Booking-site message rules still apply.	With conditions Messages scheduled around arrival and departure Plan: FLEX / PRO / PRO+ Property time zone controls timing. A trigger three days before arrival runs exactly then. Late bookings need the separate last-minute option.
Event triggers Send messages when listed booking events happen.	With conditions Send messages when bookings are confirmed. Check plan: Pro includes Automated Messages; confirm this trigger.	Available Messages triggered by bookings, changes and cancellations Plan: Basic (up to 2 properties), Pro and Premium	With conditions Send messages when guests inquire, book, change or cancel. Plan: FLEX / PRO / PRO+ Saved messages also support arrival and departure. Check the properties and timing before turning them on.
Conditional messages Rules that send or skip messages based on booking details.	With conditions Use booking and message rules to choose what gets sent. Check plan: Pro includes Automated Messages; confirm these rules. All your conditions must match when the message is sent.	Available Set rules that send messages based on booking details. Details: Check which plan includes this. We could not confirm the full list of rule options or which plan includes them.	With conditions Send messages based on stay length and back-to-back bookings. Plan: FLEX / PRO / PRO+ Set minimum and maximum stay lengths. Skip repeat check-in messages for back-to-back bookings. You can turn off automation for one guest or one property.
Message templates Reuse message templates and fill them with supported guest or booking details.	Available Saved replies Plan: Pro	Available Save answers and message templates that fill in booking details. Plan: Basic (up to 2 properties), Pro and Premium	With conditions Reuse saved guest messages. Plan: FLEX / PRO / PRO+ Set messages for each property. JPG, PNG and GIF images can be up to 25MB. Share PDFs as links; attachments are not confirmed.
AI suggested replies AI writes a draft. A person checks or sends it.	With conditions ReplyAI writes drafts you can edit and send. Plan: Pro A user with the right permissions must turn on ReplyAI. Setup can take up to 24 hours. Ask Guesty about AI fees and message limits.	With conditions HostGPT writes drafts for you to review. Plan: Basic (up to 2 properties), Pro and Premium Includes 10 replies per property each month, with at least 50 per account. The paid add-on allows 100 per property each month. The trial includes 50 replies in total. When you reach the limit, HostGPT stops until your next billing period or an upgrade.	With conditions AI Assistant writes drafts for you to review and send. Check plan: PRO / PRO+; FLEX is unclear The pricing table lists PRO and PRO+. The FLEX card also lists AI replies. Ask whether FLEX includes them.
AI automatic replies AI sends guest replies without a person approving each one. Check the limits.	With conditions AutoReply can send replies for you. Setup Turn on the agent. Choose the message types, properties and hours it can cover. Review The AI scores each reply. You set the score needed to send it. You review replies below that score. Access and fees Ask Guesty if your account has access. Check the fees and limits. Plan: Pro	With conditions HostGPT can send replies for you. Plan: Basic (up to 2 properties), Pro and Premium Includes 10 replies per property each month, with at least 50 per account. The paid add-on allows 100 per property each month. The trial includes 50 replies in total. When you reach the limit, HostGPT stops until your next billing period or an upgrade.	With conditions AI Agent can send replies for you. Plan: PRO+ The account owner or admin chooses properties and booking stages. Send at once or after a delay. Answers to inquiries do not accept bookings. Add knowledge as text; the Agent cannot read linked pages or uploaded files.
Approval before AI sends Controls for a person to check an AI reply before it is sent.	With conditions You review the ReplyAI draft, then click Send. Plan: Pro AutoReply sends some replies for you. It asks you to review replies below your chosen AI score.	With conditions Choose draft-only mode to review replies before sending. Plan: Basic (up to 2 properties), Pro and Premium Includes 10 replies per property each month, with at least 50 per account. The paid add-on allows 100 per property each month. The trial includes 50 replies in total. When you reach the limit, HostGPT stops until your next billing period or an upgrade.	With conditions Review drafts or let AI send replies. Draft replies AI Assistant needs you to click Send. Listed on PRO and PRO+. Automatic replies AI Agent on PRO+ can send at once or after a delay. During the delay, you can edit the reply or cancel it by replying yourself. It does not wait for approval.
Translations Check automatic message translation. Templates written in several languages are a different feature.	With conditions Translate the latest guest message into your display language. Check plan: Pro includes ReplyAI; confirm translation. Works on current and future guest messages. Very short messages or messages you have answered may not translate.	Available Automatic guest message translation Plan: Pro and Premium	With conditions Automatic message translation is listed. Check plan: PRO+ is listed, but plan details conflict. The PRO+ card includes it. The comparison table says all plans can request it. Older guides describe saved messages in different languages or a browser extension. Ask how it works now.
SMS messages Text guests by SMS. Check supported countries, phone numbers and fees.	With conditions Send and receive guest texts in the inbox. Details: Check which plan includes this. Save a valid guest phone number. Guests in the US and Canada see a US sender number. The limit is 306 GSM-7 characters or 134 Unicode characters. Longer messages are cut off. Message logs last 14 days. Ask about text-message fees and which plan includes them.	With conditions Text guests to collect booking charges. Details: Check which plan includes this. The price per text depends on the destination country. We could not confirm a general two-way guest text inbox.	We could not confirm built-in texts to guests, supported countries, sending numbers or fees. Text alerts to cleaners are a separate feature.
Email messages Email guests. Check sender and booking-site limits.	With conditions Email the guest’s main personal or booking-site address. Check plan: Pro includes the inbox; confirm email sending. A booking-site address sends through that site. A personal address sends to the guest’s email.	Available Forward messages to guests by email Plan: Basic (up to 2 properties), Pro and Premium	With conditions Email guests who booked directly. Plan: PRO / PRO+ A guest email on the reservation creates an inbox thread. The host name is used as sender and messages use the account’s email.
06 / Direct bookings & payments
Website builder Vendor-provided tools to create and host a direct-booking website.	Available Build a direct-booking website. Plan: Pro	Available Build a booking website with templates, taxes, rate plans and search settings. Plan: Basic (up to 2 properties), Pro and Premium	With conditions Build a direct-booking website from templates. Plan: PRO / PRO+ Use a desktop to create the site. Premium templates need payment details. Your own web address or white label can cost extra. Set up listings, payments and the address before taking bookings.
Booking widget Add a booking engine to a website hosted elsewhere.	With conditions Add a booking form to your website. Check plan: Pro includes Booking Engine; confirm embedded forms. Your website must allow JavaScript or custom code.	Available Put a booking form or calendar on your existing website. Plan: Pro and Premium	With conditions Add a booking form or WordPress plugin to your website. Plan: PRO / PRO+ Set up a direct-booking channel, prices and open dates. Add a booking widget for each property. Connect Stripe to collect online payments.
Custom domain Use your own domain for the provider’s direct-booking website.	With conditions Use your own web address for the Booking Engine. Check plan: Pro includes Booking Engine; confirm this website option. You must own and set up the web address. Guesty Websites Basic charges $15 per month for a custom address. Advanced Website is a separate paid option.	Available Use your own web address for your booking site. Plan: Pro and Premium	With conditions Use your own web address. Details: PRO / PRO+; additional fee A free iGMS web address is available. Using your own address needs DNS setup. PRO and PRO+ charge extra for a custom address or white label.
Payment processors Payment services, with country and plan requirements.	Available Stripe, Merchant Warrior, Hyp Plan: Pro	With conditions Take direct-booking payments with Stripe or PayPal. Plan: Basic (up to 2 properties), Pro and Premium You need a payment-provider account and must pay its fees. You can also accept booking requests manually.	With conditions Stripe for supported booking payments Plan: PRO / PRO+ Connect a Stripe account to take online payments for Booking.com and direct or manual bookings. Billing controlled by a channel works differently. Payment processing costs extra.
Payment schedules Schedule booking payments or installments. Check which booking types are supported.	With conditions Start scheduled payments when a booking is confirmed. Details: Check which plan includes this. You need a valid payment method and a supported payment service. Excludes Airbnb guest payments and Payments by Booking.com. Ask which payment schedules you can change.	With conditions Set one-time, weekly, monthly or custom repeating booking charges. Details: Check which plan includes this. Each recurring charge has a due date. Collection uses payment links or recorded payments. Automatic card charging is not confirmed.	We do not know if payments can be split into automatic installments or retried after a failed charge. Invoices can show a partial payment.
Security deposits Collect or hold refundable deposits. Damage insurance and protection are separate features.	With conditions Hold a card deposit and charge it from the booking payment screen. Details: Check which plan includes this. You collect the deposit through the saved payment method; the booking site does not. Ask how long the hold lasts and which plan includes it.	With conditions Hold a deposit through Stripe. Release it yourself or automatically. Plan: Basic (up to 2 properties), Pro and Premium Set up Stripe for deposits. Its payment hold lasts 7 days. The refund time setting applies to all deposits. For long stays, check Stripe’s rules or collect a deposit offline. Turn on Use for deposit for the connected Stripe account. Adding the account alone is not enough.	With conditions Charge or hold a refundable deposit Booking sites Works for Vrbo, Booking.com and direct bookings. Booking.com allows a charge, not a hold. Timing Vrbo returns unclaimed deposits after 14 days. Stripe holds expire after 7 days and renew automatically. Guests may briefly see two holds. Plan: PRO / PRO+
Refunds Issue refunds through supported payment steps. Check whether fees are refunded too.	With conditions Refund paid charges to the original payment method. Details: Check which plan includes this. Canceling a booking does not automatically refund it. Use Airbnb’s Resolution Center for Airbnb refunds. Use Booking.com’s extranet for virtual-card refunds. Refund each payment separately. Recording a refund does not send money.	With conditions Refund some or all of an online direct-booking payment. Details: Check which plan includes this. Only for upcoming or current stays paid online. You cannot refund more than you collected. Canceling a booking does not send a refund automatically.	With conditions Record a refund and complete it in Stripe Plan: PRO / PRO+ For Booking.com and manual/direct billing, a refund entry in iGMS does not send money back. The host must also complete the online refund in Stripe.
Rental agreements Create, send or sign guest agreements. Check whether electronic signatures are supported.	With conditions Let guests sign agreements online. Plan: Pro Set up the Guest App first.	We could not confirm built-in tools to create, sign or collect rental agreements.	With conditions Rental agreement in the check-in form Plan: PRO / PRO+ Direct-booking forms support short- and long-stay agreements. The guide covers fewer than 28 nights and more than 28. Ask what happens at exactly 28 nights and how signing is recorded.
Guest verification Checks of guest identity or bookings. These do not guarantee you meet legal rules.	With conditions Use GuestVerify for ID checks and guest risk screening. Details: Pro + GuestVerify GuestVerify costs extra. It does not guarantee legal compliance.	With conditions Collect guest IDs through the portal or connect an outside screening service. Details: Check which plan includes this. Outside screening services may charge extra. Collecting an ID does not prove a guest’s identity has been checked.	With conditions Request guest ID photos Plan: PRO / PRO+ PRO/PRO+ forms on direct booking sites collect photos of ID cards. The host can review these photos. We do not know if the tool checks that an ID is real. We also could not confirm checks of faces or other physical traits.
Direct booking fees Fees for direct bookings. Check payment-processing fees and paid protection too.	With conditions Advanced Website: $49 per month plus 0.5% of direct Gross Booking Value. Details: Pro + Advanced Website Charged per website after you publish it. Other direct-booking options may have different fees. Payment-service and gateway fees are extra.	With conditions Hostex says it charges no commission on direct bookings. Plan: Basic (up to 2 properties), Pro and Premium Payment-provider and other outside-service fees still apply.	We could not confirm all direct-booking fees for each plan. FLEX lists a 0% booking fee. Full direct-booking tools are listed on PRO and PRO+.
07 / Cleaning & operations
Automatic tasks Creates tasks automatically from bookings or events linked to a booking.	With conditions Create repeat tasks for check-in, check-out or new bookings. Check plan: Pro includes Task Management; confirm this task.	Available Create cleaning and repair tasks when booking events happen. Plan: Pro and Premium	With conditions Checkout cleaning tasks created automatically Plan: FLEX / PRO / PRO+ Cleaners can be assigned by hand or automatically. Set up at least one cleaner per property. Priority and which cleaners are free decide who gets the task. If no cleaner is free, the task stays unassigned. This needs Admin, Head of Cleaners or Task Management permission. Approved bookings create a cleaning task for checkout, based on property settings. Manual and iCal bookings can create tasks too. This automates cleaning tasks. It does not automatically assign a handyman.
Cleaner access Give cleaners access to tasks or calendars without extra management tools they do not need.	With conditions Limit cleaner and maintenance staff to task tools. Check plan: Pro includes Task Management; confirm staff access. Ask which roles and task tools are included.	Available Invite cleaners to use the app for their assigned tasks. Plan: Basic (up to 2 properties), Pro and Premium	With conditions Invite cleaners to see their tasks. Plan: FLEX / PRO / PRO+ Task states include assigned, accepted, completed and rejected. Cleaners update the status. Head cleaners, managers and admins can assign tasks and change their settings. A rejected task needs a reason. A manager must allow calendar access. Each account can join only one team. Cleaners on several teams need a separate account and email for each.
Task checklists Reuse task lists and mark jobs done.	With conditions Use task checklists and see when they were completed. Check plan: Pro includes Task Management; confirm this tool.	Available Give cleaners a checklist to mark as done. Plan: Basic (up to 2 properties), Pro and Premium	With conditions Basic cleaning checklist Plan: FLEX / PRO / PRO+ Cleaners check off steps and mark the job done. Ask about more detailed checklists and proof of work.
Photo requirements Ask for or require photos of finished work.	With conditions Ask for before-and-after photos in task comments. Check plan: Pro includes Tasks and the app; confirm photo requests. We do not know if photo uploads can be required. Only users with the right role can create tasks.	With conditions Cleaners can send photos or written updates when finishing tasks. Plan: Basic (up to 2 properties), Pro and Premium We could not confirm a setting that requires a photo before a task can be finished.	The guides cover cleaning steps and checklists. We could not confirm if the built-in cleaning tools ask for or require completion photos. Details: FLEX / PRO / PRO+
Task notifications Send notices when tasks are assigned, changed or completed.	With conditions Send alerts for tasks you create and assign. Check plan: Pro includes Task Management; confirm task alerts. Ask how alerts are delivered.	With conditions Send alerts by app or email. Text alerts depend on the plan. Plan: Basic (up to 2 properties), Pro and Premium Basic and Pro charge extra for task texts. Premium includes them. Guest texts have separate prices.	With conditions Send cleaners text, email and app alerts. Plan: FLEX / PRO / PRO+ Cleaners get task details and a reminder the evening before. The guide says cleaning text alerts are free. Guest text messages are a separate question.
Maintenance tasks Record maintenance jobs or assign them to someone. General reminders are a separate feature.	With conditions Set repeat maintenance and inspection tasks. Check plan: Pro includes Task Management; confirm this task.	Available Create, assign and track repair tasks. Details: Check which plan includes this. All plans include task management. Automatic cleaning is on Pro and Premium. Check which plan covers automatic repair tasks.	With conditions Create handyman tasks yourself. Plan: FLEX / PRO / PRO+ Automatic assignment applies to repeat cleaning tasks, not handyman tasks.
Cleaning connections Connections to outside cleaning services, with their setup requirements.	With conditions Connect Turno to schedule cleaners. Details: Check which plan includes this. You need a Turno account and token. Link each property. Turno fees may apply.	With conditions Connect to Turno and choose which properties to share. Details: Check which plan includes this. You need a Turno account. Check which Hostex plan includes the connection.	With conditions Turno cleaning connection Plan: FLEX / PRO / PRO+ You need your own working Turno account. Approve access and link listings. Set up your cleaners. Unlinking normally deletes cleaning tasks. The guide offers a setting to keep tasks if a booking is canceled after check-in.
08 / Check-in & smart access
Checkin instructions Send check-in details to guests at supported stages of a booking.	Available Show arrival details in the web guest app. Plan: Pro	With conditions Send check-in guides and door codes for each booking. Plan: Pro and Premium Some booking sites require you to start the chat. Booking.com may block guide links. If you require a deposit, guests must pay it to see the address, door code and other check-in details.	With conditions Schedule messages with check-in details. Plan: FLEX / PRO / PRO+ Use Before Check-In or On Check-in Day templates. Property time zone applies. Enable last-minute booking handling if late bookings should receive instructions.
Guest portal A booking page or portal for guests. Check what guests can do there.	Available Give guests a web app with forms, arrival details and agreements. Plan: Pro	With conditions Guests use a phone web page for arrival details, ID checks and deposits. Plan: Pro and Premium If a security deposit is set, guests must pay before seeing the address or door code. Other check-in details are also hidden until payment.	With conditions Manage Your Stay reservation portal Plan: PRO / PRO+ Website guests can pay, add guests or extend stays without host approval after payment. They cannot shorten stays or reduce guest count. Cancellation requires email/SMS verification. Only active eligible bookings are shown.
Lock connections Supported smart-lock platforms connect directly or through another service.	With conditions LocksManager supports brands including Schlage, Nuki and TTLock. Details: Pro + LocksManager LocksManager costs extra. You need compatible locks and a working connection.	With conditions Basic connects to TTlock. Pro and Premium support more lock brands. Plan: Basic (up to 2 properties), Pro and Premium You need a supported lock and account. Check your exact model.	With conditions Connect supported smart locks. Plan: FLEX / PRO / PRO+ You need a compatible device, the provider’s login and a separate Smart Devices plan. Link each device to its property.
Automatic lock codes Creates lock codes automatically for each booking. Check the required hardware and services.	With conditions Create a different door code for each booking. Details: Pro + LocksManager add-on LocksManager costs extra. You need compatible locks and a working connection.	With conditions Make a unique booking code 3 days before check-in. Plan: Basic (up to 2 properties), Pro and Premium Basic supports TTlock. Pro and Premium support other compatible connections.	We do not know if each booking gets a unique code made automatically. Linked locks can show codes on booking cards and in messages.
Code scheduling Set codes to work only during the stated check-in and checkout times.	With conditions Turn off door codes at the guest’s check-out time. Details: Pro + LocksManager add-on LocksManager costs extra. You need compatible locks and a working connection.	With conditions Door codes work from check-in until check-out. Plan: Basic (up to 2 properties), Pro and Premium Connect a supported lock. Basic supports TTlock only.	We do not know if codes switch on and off with the stay dates or adjust for early arrival.
Code delivery Send booking access codes to guests through supported channels.	With conditions Send LocksManager door codes in automatic messages. Check plan: Pro + LocksManager; confirm automatic code messages. LocksManager costs extra. The code must exist before the message is sent. Allow enough time after booking for the code to be created.	With conditions Send codes in automatic messages or check-in guides. Plan: Basic (up to 2 properties), Pro and Premium You need a connected, supported lock. Basic includes automatic messages. Check-in guides need Pro or Premium.	With conditions Add door codes to saved guest messages. Plan: FLEX / PRO / PRO+ Assign a compatible smart lock to the property. Add the code variable to messages. The code also appears on the booking card.
Access extra costs Smart-access software or connections may cost extra. Hardware is a separate cost.	With conditions LocksManager costs extra. Ask for its price. Details: Pro + LocksManager Buy the lock hardware separately.	With conditions Hostex says it adds no fee for smart-device connections. Plan: Basic (up to 2 properties), Pro and Premium Buy the hardware and pay any lock-account or outside-service fees. Basic supports TTlock only.	With conditions $5 per device per month for Smart Devices Plan: FLEX / PRO / PRO+ You must accept the contract and use hardware that works with it. Vendor hardware and outside services may cost extra. Check the currency and tax terms.
09 / Reports & accounting
Booking reports Reports about bookings. Check which measures they include.	Available Choose report columns and filter bookings. Plan: Pro	Available See booking income and costs by property or booking site. Plan: Basic (up to 2 properties), Pro and Premium	With conditions See booking status, stay details and payouts. Plan: FLEX / PRO / PRO+ Filter by account, year, period, listing or owner. Bookings spanning months appear in each month that applies. Reports exclude iCal platforms.
Occupancy reports See how often your rentals are booked. Filter by date or property.	With conditions See how often properties are booked by calendar date. Check plan: Pro includes Analytics; confirm occupancy reports.	Available See booked nights, average nightly prices and income per available night. Plan: Basic (up to 2 properties), Pro and Premium Filter by property, booking site and date range.	With conditions Occupancy and performance dashboard Plan: FLEX / PRO / PRO+ Occupancy is booked nights divided by available nights. Your role and assigned properties affect what you see in the dashboard. Check which source channels cover your properties.
Revenue reports Revenue reports and the measures they include. These are separate from financial accounting.	Available See payouts, commission, paid amounts and taxes in booking reports. Plan: Pro	With conditions See income and costs, with monthly reports on Pro and Premium. Plan: Pro and Premium Monthly reports exclude the current month. Stays across months are split by night. Regenerate reports yourself after changes.	With conditions See monthly income. PRO+ adds a cashflow report. Plan: FLEX / PRO / PRO+ Monthly report supports property/account/time filters. Vrbo is listed as Nights Sold only. Do not treat its row as complete revenue. iCal platforms are excluded.
Owner statements Statements for property owners. Check which income and expenses they include.	Available Create and adjust owner statements. Plan: Pro	Available Make monthly PDF owner reports with your fee and category settings. Plan: Pro and Premium	With conditions Monthly property-owner statements Owner access One owner per property. Owners see statements only after they are final. Finalizing Finalize periods in date order. Booking totals keep the settings from their first statement. Ask who can finalize statements; the guide gives conflicting role details. Plan: PRO+
Expense tracking Record property or booking expenses in the software.	With conditions Add costs to task work orders. Check plan: Pro includes Task Management; confirm cost entry. This covers task costs, not a full accounting ledger.	Available Record income and costs and link them to bookings. Plan: Basic (up to 2 properties), Pro and Premium	With conditions Property expenses and adjustments Plan: PRO+ PRO+ lets you record services, supplies and credits for statements. You cannot delete finalized expenses. To correct them, use credits or reopen periods. The history stays saved.
Accounting connections Which accounting tools connect and what they can share.	With conditions Connect Trust Accounting to QuickBooks and Seamless Chex. Details: Pro + Trust Accounting Trust Accounting costs extra. The other services may need their own accounts and fees.	With conditions Send bookings and transactions to Clearing. Plan: Basic (up to 2 properties), Pro and Premium You need a separate Clearing account. Its fees may apply.	We could not confirm a direct link to accounting software such as QuickBooks or Xero.
Report exports Download reports in the listed file types.	Available Download booking reports as CSV files. Plan: Pro	With conditions Download statistics as spreadsheets and transactions or monthly reports as CSV files. Plan: Basic (up to 2 properties), Pro and Premium Monthly reports need Pro or Premium. File formats vary by report.	With conditions Download booking CSV files and monthly income PDFs. Plan: FLEX / PRO / PRO+ You can print monthly income reports or save them as PDFs. We do not know if all other data and files can be exported.
10 / Team & owner access
Team users Extra staff accounts, with any user or plan limits.	With conditions Invite as many team users as you need. Plan: Pro You need permission to manage users.	With conditions Create team accounts and assign roles. Plan: Basic (up to 2 properties), Pro and Premium Basic allows up to 2 team roles. We could not confirm a limit for Pro or Premium.	With conditions Invite staff and choose what they can access. Plan: FLEX / PRO / PRO+ We could not confirm a user limit or a fee for each user. Extra tools for support staff are sold separately.
User permissions Choose what each person can see and do.	With conditions Choose roles and what each user can access. Plan: Pro You need permission to manage users.	With conditions Choose who can use pricing, calendars and messages. Plan: Basic (up to 2 properties), Pro and Premium Basic limited to 2 team roles.	With conditions Choose a role and change what it can access. Plan: FLEX / PRO / PRO+ Choose a main role. Change what it can access. Administrators always see all properties. Choose another role if you need to limit access.
Choose which properties each person can access Choose which properties a person can access.	With conditions Give users all listings, selected listings or listings matching a rule. Plan: Pro Chats are grouped by guest. A returning guest’s history may show messages from other properties.	With conditions Choose which properties and rooms each team member can access. Plan: Basic (up to 2 properties), Pro and Premium Basic limited to 2 team roles.	With conditions Choose which properties, groups, labels or accounts staff can see. Plan: FLEX / PRO / PRO+ Administrators cannot be restricted. Owners use Access as Owner only; each property can have one assigned owner.
Owner portal Let owners view property, booking or financial details.	Available Owner portal Plan: Pro	Available Give owners accounts that show only their own listings. Details: Check which plan includes this. Owner reports and owner logins may have different plan rules. Check which plan includes logins.	With conditions Owner access to assigned properties Plan: PRO / PRO+ PRO/PRO+ has an owner portal. Property owners get Access as Owner, not general label/account grants. PRO+ statements are view-only. They appear once final.
Mobile app A mobile app. A website that fits a phone screen does not confirm an app.	Available Use the phone app for bookings, messages and tasks. Plan: Pro	Available Use the iPhone or Android app for calendars, bookings, messages and tasks. Plan: Basic (up to 2 properties), Pro and Premium	With conditions Use the iOS or Android app. Plan: FLEX / PRO / PRO+ Cleaners can see tasks and get app alerts. We do not know if every desktop tool also works in the app.
11 / Integrations & data access
Public API An API for outside developers. API connections to booking sites alone do not confirm developer access.	Available Developer Open API Plan: Pro	With conditions Connect your own software to manage properties and bookings. Plan: Pro and Premium Your software needs permission to connect.	With conditions Connect your own software through the API. Details: PRO / PRO+; access on request Register your app and get the user’s permission before connecting.
API access conditions Who can use the developer API, including required plans, approval and access limits.	With conditions Use a Pro account with API access. Admins create access details. Plan: Pro API requests need a valid OAuth2 bearer token. Each API key can create up to 5 tokens in 24 hours. Each token lasts 24 hours. Partner connection tokens are separate from public developer access.	With conditions Create a Hostex access token to connect software. Plan: Pro and Premium Use Pro or Premium with the right account permissions. Basic or an expired plan may return error 420. Partner OAuth connections have a separate approval process.	With conditions Register your app and ask users for access. Details: PRO / PRO+; access on request Join the developer program first. Each user must approve what your app can do.
Webhooks Sends notices about events to linked systems.	With conditions Get alerts when guest or owner messages are sent or received. Details: Pro Open API You need API access and must set up event alerts. These alerts cover message events only.	With conditions Send booking, message, calendar and review alerts to connected software. Plan: Pro and Premium The price table lists webhooks on all plans, but the management API needs Pro or Premium. Confirm Basic access. Alerts contain limited details. Fetch the full record through the API. Delayed alerts are not guaranteed to be replayed.	With conditions Send alerts about bookings, calendars, guests, properties and messages. Details: PRO / PRO+; ask for API access. Your app needs permission for each task. Support handles signup. Calendar alerts are available on request. They need a 200 OK reply. Otherwise, retries wait longer each time. Signing with a shared secret is optional. You must set it up.
Zapier A Zapier connection with stated events, actions or plan requirements.	With conditions Start Zapier tasks when bookings are created, confirmed or changed. Details: Check which plan includes this. The connection is marked beta. You need a partner account and login details. Ask whether your plan can use it.	We could not confirm an official Hostex app or supported link in Zapier. API access alone does not confirm one.	We could not confirm a supported iGMS app for Zapier.
Data export Check which data you can take with you, beyond calendar feeds. Ask which file types you can download.	With conditions Download booking reports as CSV files. Plan: Pro This covers bookings. We could not confirm a full account export.	With conditions Download statistics spreadsheets and income or cost reports as CSV files. Plan: Basic (up to 2 properties), Pro and Premium These reports do not confirm a full account export. Bulk API access needs Pro or Premium.	With conditions Reservation CSV and calendar/task feeds Plan: FLEX / PRO / PRO+ You can export bookings to CSV. You can export booking and cleaning calendars through iCal. We could not confirm a full account export with guest attachments and all history.
12 / Setup & support
Onboarding Setup help, including whether it is optional or costs extra.	Available One-to-one guided setup Plan: Pro	Available Get guided setup help. Premium adds priority setup services. Plan: Basic (up to 2 properties), Pro and Premium	With conditions Follow a setup checklist or get guided help. Details: PRO / PRO+; setup-session conditions apply Pricing lists guided setup on PRO/PRO+. Its FAQ offers a free setup session for accounts with ten or more connected properties. Check what help is included for fewer properties.
Moving your data Help or tools to import records from another system.	With conditions Import booking files yourself or send them to Guesty. Details: Check which plan includes this. We could not confirm a full account move. Ask which plan and service fees apply.	With conditions Move booking-site connections, with some details entered again by hand. Details: Check which plan includes this. Recreate manual bookings and blocked dates before connecting. Past-booking limits vary by booking site.	You can link booking sites and import calendars. Ask support about moving other data; we could not confirm bulk imports or help moving from another system.
Help center Public guides and help pages. These alone do not show the quality of support.	Available Public help center Plan: Pro	Available Public searchable help center and API reference Plan: Basic (up to 2 properties), Pro and Premium	With conditions Read help articles and guides. Plan: FLEX / PRO / PRO+ You can read the guides without paying for a support chat. Help with your own account depends on your plan.
Email support Email support, with any plan limits. Response time is unconfirmed.	With conditions Get email support 24/7 through the dashboard, app or form. Check plan: Confirm email support on Pro.	Available Email support advertised on all plans Plan: Basic (up to 2 properties), Pro and Premium	With conditions Contact support by email or form. Plan: FLEX / PRO / PRO+ Online support is staffed 24 hours on weekdays and 5am–5pm EST on weekends. FLEX lists replies within 48 hours. We could not confirm a faster response time for everyone.
Chat support Live or in-app support chat. Check whether help comes from a person, an AI bot or self-service pages.	Available 24/7 live chat Plan: Pro	Available Live-chat support advertised on all plans Plan: Basic (up to 2 properties), Pro and Premium	With conditions Contact support through chat. Plan: FLEX / PRO / PRO+ Use chat for urgent issues. Staff are online 24 hours on weekdays and 5am–5pm EST on weekends. FLEX lists replies within 48 hours.
Phone support Phone support, with any plan or country limits.	Available Phone support Plan: Pro	We could not confirm phone support. Hostex lists email and chat.	With conditions Request phone support. Details: PRO / PRO+ upon request We could not confirm phone hours or a promised response time for all users.
13 / API features
API features are listed below. Each row shows its access rules. Live operation is not confirmed.
Documented API versions Versions listed in the public API guides. This does not guarantee they work with your setup.	Available API version 1. Details: Pro; check the requirements for the data you need.	With conditions OpenAPI schema 3.0.0; Hostex API /v3 server Plan: Pro and Premium You need a Hostex access token to connect your software.	With conditions Uses v1 and v2 API paths. Details: PRO / PRO+; ask for API access. Your app needs permission for each task. Reading data, calendars and messages uses v1 paths. Bookings, door codes and related tasks use v2 paths. The JSON Schema guide explains response formats. It is not a downloadable OpenAPI file.
API authentication Security methods listed in the API guide. Approval to use the API and the right plan are separate requirements.	With conditions Use an OAuth2 bearer token in the Authorization header. Details: Pro; check the requirements for the data you need. Each API key can create up to 5 tokens in 24 hours. Each token lasts 24 hours.	With conditions Hostex-Access-Token API key in request header Plan: Pro and Premium You need a Hostex access token to connect your software.	With conditions Use an access token. Details: PRO / PRO+; ask for API access. Your app needs permission for each task. An approved app exchanges a code for a token. Add access_token to the URL query for each API request.
Read property records Read property records through the API.	With conditions Read listings. Details: Pro; check the requirements for the data you need. You need API access and admin permission.	With conditions GET /properties retrieves property records Plan: Pro and Premium You need a Hostex access token to connect your software.	With conditions Read properties and listings Details: PRO / PRO+; ask for API access. Your app needs permission for each task. Results come in pages. Your app can only read properties in the approved account. Insurance settings and door codes need extra permissions.
Read reservation records An API tool reads booking records.	With conditions Read bookings. Details: Pro; check the requirements for the data you need. Read up to 10 booking IDs per request. You need API access and admin permission. Booking v3 tools are marked beta.	With conditions Read bookings with filters. Plan: Pro and Premium You need a Hostex access token to connect your software. By default, the search returns bookings with check_out within 180 days.	With conditions Read bookings with date and status filters Details: PRO / PRO+; ask for API access. Your app needs permission for each task. You need messaging, smart-locks or external-cleaning-management permission. Missing counts by guest type are unknown. Some connections use zero as a default. Counts by guest type may not add up to the total.
Create bookings An API tool creates bookings. This does not confirm the same steps are available in the interface.	With conditions Create bookings. Details: Pro; check the requirements for the data you need. You need API access and admin permission. Booking v3 tools are marked beta.	With conditions Create direct bookings. Plan: Pro and Premium You need a Hostex access token to connect your software. Creates direct bookings, not bookings on travel sites.	With conditions Create direct bookings Details: PRO / PRO+; ask for API access. Your app needs permission for each task. Use v2/book-property with direct-bookings permission. This works only for airgms bookings. Send stay dates, guest details, total payout and currency. It creates an invoice unless you turn that off.
Update bookings An API tool changes booking fields. Check which fields and booking sites it supports.	With conditions Change booking dates. Details: Pro; check the requirements for the data you need. This changes booking dates. Other fields use separate API actions. You need API access and admin permission. Changing dates recalculates money totals, even if applyRecalculation says otherwise. Booking v3 tools are marked beta.	With conditions Change stay details. Plan: Pro and Premium You need a Hostex access token to connect your software. Canceling a direct booking uses a separate API action.	With conditions Update direct bookings by reservation code Details: PRO / PRO+; ask for API access. Your app needs permission for each task. Use v2/book-property with reservation_code and the required booking fields. You need direct-bookings permission. This works only for airgms bookings. We do not know if you can edit bookings from other sites.
Read guest data Read guest records through a separate API tool or as part of a booking response. Check which option is supported.	With conditions Read guest records. Details: Pro; check the requirements for the data you need. You need API access and admin permission.	With conditions Read guest details from bookings. Plan: Pro and Premium You need a Hostex access token to connect your software. We could not confirm an API action to read a separate guest database.	With conditions Read guest records Details: PRO / PRO+; ask for API access. Your app needs permission for each task. You need messaging permission. Filter by guest UID or platform. Results come in pages. Names and photos may be missing. Contact details depend on the booking source.
Update guest records Updates guest records, not just contact fields on a booking.	With conditions Change guest records. Details: Pro; check the requirements for the data you need. You need API access and admin permission.	We could not confirm updates to separate guest records. Booking contact fields can be changed. You need a Hostex access token. Check that your account has access.	We do not know if the API can update a guest record on its own. Details: PRO / PRO+; ask for API access. Your app needs permission for each task.
Read guest messages An API tool reads guest messages or conversation details.	With conditions Read messages in a conversation. Details: Pro; check the requirements for the data you need. You need API access and admin permission.	With conditions GET /conversations and conversation details retrieve messages Plan: Pro and Premium You need a Hostex access token to connect your software.	With conditions Read threads with their messages Details: PRO / PRO+; ask for API access. Your app needs permission for each task. You need messaging permission. Results come in pages. Filter by booking, thread or date updated. There are limits on combining these filters.
Send guest messages An API tool adds or sends guest messages. Check access requirements separately.	With conditions Send a message in a conversation. Details: Pro; check the requirements for the data you need. You need API access and admin permission. Owner chats cannot use airbnb2. Owner messages from the platform module go by email.	With conditions POST /conversations/{conversation_id} sends a message Plan: Pro and Premium You need a Hostex access token to connect your software. Follow the booking site’s message rules. If a request times out, check that the message arrived before you send it again. For each chat: 5 messages per 5 seconds, 10 per minute, 30 per 30 minutes, 60 per 2 hours and 120 per day. Account, token and tool limits also apply.	With conditions Send a message to a booking guest Details: PRO / PRO+; ask for API access. Your app needs permission for each task. You need messaging permission. Direct-booking guests get email. Other guests get messages through their booking site. Length limits vary. Use the returned message UID to check if it arrived.
Read nightly rates Read rates through an API tool or nightly-price fields in a calendar response.	With conditions Read prices from a rate-plan calendar. Details: Pro; check the requirements for the data you need. You need the rate-plan ID and listing ID. You need API access and admin permission.	With conditions Read prices for selected dates. Plan: Pro and Premium You need a Hostex access token to connect your software. start_date must be within one year and end_date within three years.	With conditions Read nightly prices and minimum stays Details: PRO / PRO+; ask for API access. Your app needs permission for each task. Calendar records include currency, price and min_stay before booking-site markups. Read up to one year at a time. Your app needs permission to read the calendar.
Update nightly rates Send nightly prices through the API. This is separate from working out which price to use.	With conditions Change prices in a rate-plan calendar. Details: Pro; check the requirements for the data you need. You need the rate-plan ID and listing ID. You need API access and admin permission.	With conditions Send prices for selected dates to booking sites. Plan: Pro and Premium You need a Hostex access token to connect your software. Changes may finish later. An API success response does not confirm the booking site has updated. end_date must be within three years.	With conditions Update calendar rates and minimum stays Details: PRO / PRO+; ask for API access. Your app needs permission for each task. You need the calendar-control scope. A price must include its currency. Batch results may show ignored dates or warnings. Check the status of returned request IDs. Do not assume the request finished successfully at once.
Read availability calendar Read open dates or calendar nights through the API.	With conditions Read listing calendars. Details: Pro; check the requirements for the data you need. You need API access and admin permission. For multi-unit listings, allotment > 0 means space is available. Use calendar status only if allotment is not a number.	With conditions Read open and blocked dates for properties. Plan: Pro and Premium You need a Hostex access token to connect your software. property_ids accepts up to 100 properties. start_date must be within one year and end_date within three years.	With conditions Read property calendar for up to one year Details: PRO / PRO+; ask for API access. Your app needs permission for each task. You need calendar-control, direct-bookings or external-cleaning-management permission. Prices exclude any markup for a booking site. Older base fields repeat the current values.
Read payment records Reads actual payment records. Changing payment settings or making payment links is a separate feature.	With conditions Read Guesty Pay payment records. Access You need API access, admin permission and a Guesty Pay subscription. This covers Guesty Pay payments only. Filters Choose a date range of up to one month, or use a booking confirmation code. A confirmation code cannot be combined with other filters. Details: Pro; check the requirements for the data you need.	We could not confirm access to payment-provider records. GET /transactions lists income and costs, including entries added by hand.	We do not know if the API can read individual payment records. Details: PRO / PRO+; ask for API access. Your app needs permission for each task.
Read refund records An API tool reads refund records. This does not confirm that it can issue refunds.	We do not know if the API can read refund records.	We could not confirm access to refund records. The transaction ledger and in-app refunds do not confirm it.	We do not know if the API can read refund records. Details: PRO / PRO+; ask for API access. Your app needs permission for each task.
Read owner records Read property-owner records through the API.	With conditions Read owner records. Details: Pro; check the requirements for the data you need. You need API access and admin permission.	We could not confirm access to owner records through the API.	With conditions Read team contacts with the property-owner role. Details: PRO / PRO+; ask for API access. Your app needs permission for each task. Use GET v1/team-members with member_roles=property_owner and tasks permission. These are team contacts. They do not show ownership records, owner statements or which properties each person owns.
Custom data fields API tools for custom fields or extra booking details. Check which types of data each tool supports.	With conditions Read custom fields on bookings. Details: Pro; check the requirements for the data you need. You need API access and admin permission. Booking v3 tools are marked beta.	With conditions Read or change custom fields on bookings. Plan: Pro and Premium You need a Hostex access token to connect your software. You define the fields first. This covers booking and stay fields only.	We do not know if the API supports fields you create yourself. Details: PRO / PRO+; ask for API access. Your app needs permission for each task.
Manage webhook plans API tools to list, create or remove webhook plans. A guide to receiving webhook updates alone does not confirm these controls.	With conditions List event alerts. Details: Pro; check the requirements for the data you need. You need API access and admin permission.	With conditions GET/POST /webhooks; PATCH/DELETE individual webhook Plan: Pro and Premium You need a Hostex access token to connect your software. Retries and replay do not last forever. Fetch the current record again.	Ask support to set up event alerts. We do not know if the API can list, add or remove them. Details: PRO / PRO+; ask for API access. Your app needs permission for each task.
Documented throttling response The API lists error 429 for too many requests or another stated request limit. Exact numeric limits need separate confirmation.	With conditions Up to 15 requests per second, 120 per minute and 5,000 per hour. Details: Pro; check the requirements for the data you need. All account API tokens share these limits. Official Marketplace partner connections are excluded. After HTTP 429, wait for the time in the Retry-after header.	With conditions Request limits return error_code 429 inside HTTP 200, with Retry-After. Plan: Pro and Premium Limits apply across the account and to each tool. Access tokens may have extra limits. For each chat: 5 messages per 5 seconds, 10 per minute, 30 per 30 minutes, 60 per 2 hours and 120 per day.	With conditions Up to 1,000 requests per minute per token Details: PRO / PRO+; ask for API access. Your app needs permission for each task. Too many requests returns code16. We do not know if some tools have different limits.
Reservation pagination Read booking records a page at a time. Check the default page size and any maximum.	With conditions Read booking results in pages: 25 by default, up to 100. Details: Pro; check the requirements for the data you need. You need API access and admin permission. Other API tools, including owners and payments, use different page limits.	With conditions Read bookings in batches with offset and limit. Each batch has at most 100 records. Plan: Pro and Premium You need a Hostex access token to connect your software. Defaults are offset 0 and limit 20. Results use descending order for the chosen sort field.	With conditions Results come in pages. Details: PRO / PRO+; ask for API access. Your app needs permission for each task. Bookings use has_next_page to show if more results remain. Message threads use hasNextPage. We do not know if one page-size setting works across all tools.

Compare property management software for daily work — Guesty Pro vs Hostex vs iGMS

List the jobs you want to handle in one place. Check booking sites, guest messages, payments and staff access first. Then compare the plan and extras needed for those jobs. A long feature list will not show whether your booking sites and work rules are covered.

Guesty Pro: what to consider

Ask for a full quote for the work you need. It should list setup, paid extras and booking-related charges. Check access terms before planning a custom software link. Read the Guesty Pro profile for its plans and requirements.

Hostex: what to consider

Check the tier for each job. Vrbo, Open API and automatic cleaning need Pro or Premium. Calendar links mark booked dates. They do not carry full booking records, so check what your team will receive. Read the Hostex profile for its plans and requirements.

iGMS: what to consider

Check PRO+ if you need owner statements. Ask which AI and translation tools your plan includes; published details differ. Calendar-link bookings can have less detail than direct links. Read the iGMS profile for its plans and requirements.

Explore all property management options, how to choose property management software, how to plan a software switch to continue your shortlist.

Common questions

What should I test before switching to one of these tools?

Check future bookings, blocked dates and rate plans before the new system takes control. Then look at rates and fees on each booking site. A link marked connected does not prove that every booking or price rule moved across.

How should I compare the full setup for Guesty Pro, Hostex and iGMS?

List the main software and any extras on their own. Extras can include lock tools, guidebooks, paid modules and a team to answer guests. Ask which tasks your quote covers. Name the person who will do the work that remains. An inbox or task list does not do it all for you.

Does Guesty Pro’s inbox include a team to answer guests?

Do not assume so. The inbox is a tool for messages. Guest Communication Services is a separate add-on with a team to handle guest contact. Ask whether that service is in your quote and what work the team will cover.

Does Hostex Basic create cleaning tasks automatically?

No. The plan table puts automatic cleaning tasks in Pro and Premium, not Basic. Basic task management is a different tool. If you want bookings to create cleaning work, check that your plan includes that step.

Why might an available Booking.com rate not send bookings to iGMS?

Check the rate-plan type. iGMS says only XML rate plans work with its Booking.com link. A non-XML plan may stay bookable without sending its bookings to iGMS. Ask Booking.com to confirm the mapping for every rate plan you sell.

Guesty Pro vs Hostex vs iGMS

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Compare property management software for daily work — Guesty Pro vs Hostex vs iGMS

Guesty Pro: what to consider

Hostex: what to consider

iGMS: what to consider

Common questions

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