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Guesty Pro vs Hospitable vs iGMS

Compare Guesty Pro vs Hospitable vs iGMS for daily rental work. Check bookings, guest messages and daily tasks. Choose a plan that covers the jobs you need.

Overview

Guesty Pro

Manage booking-site tools, guest messages, a shared calendar and tasks.

Best for: Bringing booking work, guest messages and staff tasks together under a quoted plan.

Hospitable

Sync booking calendars, use a shared guest inbox and set task rules tied to bookings.

Best for: Link guest messages and cleaning tasks to bookings.

iGMS

Manage booking calendars, guest messages, cleaning work and direct bookings. PRO+ adds owner statements and other tools.

Best for: Coordinating booking calendars, messages and cleaners in one system.

Your properties

Compare features by plan.

Billing

Filter comparison featuresShowing all 110 detailed properties.

Area Only differences & unknowns

What matters to you

Guesty Pro

4.6 / 5Out of 2,185 reviews

Property management

Hospitable

4.2 / 5Out of 1,090 reviews

Property management

iGMS

4.6 / 5Out of 495 reviews

Property management

Score

Score94

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Score92

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Score89

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At a glance / Prices for your properties

Properties

Aimed at 4–199 listings. Ask the provider about account limits.

Essentials, Professional and Mogul list unlimited properties. Host allows up to two. We could not confirm an overall minimum.

We could not confirm a firm maximum property count. Yearly prepayment normally covers up to nine committed properties. From ten, a yearly commitment applies. The guides describe an exception for a prepayment upgrade.

Overview

Guesty Pro combines booking-site tools, messages, a shared calendar and tasks.

Hospitable syncs booking-site calendars. It has a shared guest inbox and task rules triggered by bookings.

PMS with FLEX, PRO and PRO+ plans, channel calendars, guest messaging, cleaning coordination and direct-booking tools. PRO+ adds revenue management, an AI agent and owner statements.

Plans and add-ons

Guesty Pro

Aimed at 4–199 listings. Ask the provider about account limits.

PriceOptimizer · add-on

Paid add-on. Hardware, partner services and usage may cost extra.

LocksManager · add-on

Paid add-on. Hardware, partner services and usage may cost extra.

GuestVerify · add-on

Paid extra. Ask what it includes and what it costs.

Trust Accounting · add-on

Paid extra. Ask what it includes and what it costs.

Essentials

Check the selected property count and billing period.

Host

Check the selected property count and billing period.

Mogul

Check the selected property count and billing period.

Professional

Check the selected property count and billing period.

FLEX

You pay for booked nights, with a minimum charge for each active property. Ask which features are included where the plan card and feature table differ.

PRO

The rate per property depends on your property count. Yearly advance-payment and contract terms differ for larger groups. Ask for API and phone support access.

PRO+

Adds revenue tools, an AI agent and owner statements. Partners and optional services may charge extra.

1-property price for your selection

Guesty Pro requires a quoteAsk for a quote. You may pay per listing, a share of income or both. A minimum fee may apply. The 4–199 listing audience is not a firm limit on who qualifies.

Plan prices and conditions

Guesty Pro: Contact the provider for a quote

Ask for a quote. You may pay per listing, a share of income or both. A minimum fee may apply. The 4–199 listing audience is not a firm limit on who qualifies.

Plan: monthly total · USD 59

Plan prices and conditions

PRO monthly plan cost · USD 48.00Monthly billing. This shows the published rate for one property as an account total. Check when payment is due: PRO terms require the full month upfront, while the pricing FAQ says the first month is prorated and later bills cover the past month. Part-month refunds are not offered. Assumes 1 billable active or committed property. Taxes, third-party fees, extras and overuse charges are excluded.

Plan prices and conditions

FLEX: Price not confirmed

Monthly total based on use: USD1 per booked night, at least USD20 per active property. Canceled bookings excluded. You pay for the past month on the first day of the next month. We need the actual booked nights and active property count. The one-property minimum applies even with no active properties. Tax/third-party costs excluded.

PRO: USD 48

This shows the published rate for one property as an account total. Check when payment is due: PRO terms require the full month upfront, while the pricing FAQ says the first month is prorated and later bills cover the past month.

Part-month refunds are not offered. Assumes 1 billable active or committed property. Taxes, third-party fees, extras and overuse charges are excluded.

PRO+: USD 69

This shows the published rate for one property as an account total. Check when payment is due: PRO+ terms require payment within the first 7 days and prorate the first month.

General terms require full advance payment, while the pricing FAQ says bills cover the past month. Part-month refunds are not offered. Assumes 1 billable active or committed property. Taxes, third-party fees, extras and overuse charges are excluded.

Limits and requirements

To use the developer API, your account must have API access. An admin must set up credentials, and requests need valid permission.
Optional modules and the charges in your contract can change your total.

Host allows up to two properties. The other listed plans allow unlimited properties.
Owner statements and the owner portal require Mogul.
Direct Basic charges the host 1%, plus payment processing fees. Premium lets you split fees or have the host pay them all.

Booking.com needs the right XML rate setup. Other rate types can stay open for bookings without appearing in iGMS. Calendar feeds share fewer details and update from time to time.
You need approval and the user’s permission to access data through the API. Methods for changing direct bookings do not prove you can change every booking from other sites.
The built-in ID check collects guest ID photos for the host to review. Automatic checks of the documents are not confirmed.
The guides describe linked locks and code fields in messages. Check whether it creates a new code for each guest and when codes turn on and off.

Review sources

TrustpilotTrustScore 4.6 / 5 · 2,049 reviews

G2Rating 4.6 / 5 · 136 reviews

CapterraRating 4.7 / 5 · 144 reviews

TrustpilotTrustScore 3.9 / 5 · 674 reviews

G2Rating 4.8 / 5 · 272 reviews

GetAppRating 4.7 / 5 · 144 reviews

CapterraRating 4.6 / 5 · 306 reviews

TrustpilotTrustScore 4.6 / 5 · 144 reviews

G2Rating 4.7 / 5 · 45 reviews

GetAppRating 4.6 / 5 · 306 reviews

Software AdviceRating 4.6 / 5 · 306 reviews

01 / Plans & requirements

Plan options

Plans offered for this rental software. Optional modules are separate from plan levels.

Available

Guesty Pro

Plan: Pro

Available

Essentials; Host; Professional; Mogul

Plan: Essentials / Host / Professional / Mogul

With conditions

FLEX, PRO and PRO+

Plan: FLEX / PRO / PRO+

AI Upsells is marked coming soon.

Property limits

Listing or property limits for each plan. A target customer range does not confirm a strict limit.

Aimed at 4–199 listings. Ask the provider about account limits.

We could not confirm a firm property limit. Pricing targets 1–3 properties for Lite and 4–199 for Pro. The Lite overview says 5 or fewer, so check which range applies.

Available

Host: up to 2 properties. Other plans have no property limit.

Essentials, Professional and Mogul list unlimited properties. Host allows up to two. We could not confirm an overall minimum.

Plan: Essentials / Host / Professional / Mogul

We could not confirm a maximum number of properties. Pricing has options for 1–20 properties and for more than 20. Yearly plans for up to 9 committed properties normally require payment in advance. Larger groups have different terms.

How you are charged

How plan fees are worked out and billed. Check whether you pay per listing, per account or a share of booking income.

With conditions

Pay a set fee per listing or a percentage of booking income.

Plan: Pro

Your contract sets the fees and billing method.
Turn off a listing before the previous month ends to avoid the next month’s charge.

Available

Paid plans charge a base fee, plus extra-property fees when they apply.

Plan: Host / Professional / Mogul

With conditions

Pay per active property or per booked night.

FLEX: $1 per booked night, with a $20 minimum per active property.
PRO and PRO+: Prices depend on your property count. You may need to pay for at least one property.
Contract: The billing terms and FAQ differ on payment timing and yearly cancellations. Check your contract.

Plan: FLEX / PRO / PRO+

Booking fees

Fixed or percentage fees on bookings. Check which transactions they apply to.

With conditions

Percentage plans charge a share of Gross Booking Value.

Plan: Pro

Your contract sets the percentage. Fixed-fee plans are a separate option.
Canceling on or after check-in still incurs the full contract commission.

With conditions

Fees depend on how guests book and pay.

Plan: Professional / Mogul

Direct Basic and Direct Premium have different fees. These are not fees for every booking site.

With conditions

FLEX charges by booked night

Plan: FLEX

FLEX lists a 0% booking fee but charges $1 per booked night. The minimum is $20 per active property. Booking sites and payment services charge their own fees.

Paid add-ons

Features or services that cost extra beyond your plan.

With conditions

PriceOptimizer, LocksManager, Damage Protection, Advanced Analytics and GuestVerify cost extra.

Plan: Pro

Ask about add-on prices and fees for each transaction.

Available

Optional setup help, extra devices and some pricing tools cost extra.

Plan: Essentials / Host / Professional / Mogul

With conditions

Some website, support and partner tools cost extra.

Details: Plan-specific optional services

The table lists extra fees for white label or a custom domain. PRO tools for support and productivity and damage protection options also cost extra. Partner plans may add fees. Check prices for your account.

Trial

Trial length and rules. A demo is different from a free trial.

Not supported

No free trial; one-on-one demo offered

Plan: Pro

Available

14 days; no card required

Trial start: The trial starts when you create your account. There is no property limit.
Subscribing: When you sign up for a plan, the trial ends.
Dynamic Pricing: To turn it on, first sign up for a plan. This ends the main trial. Essentials has its own Dynamic Pricing trial.

Details: Mogul trial

With conditions

14-day free trial for new users.

Details: New registered users

You need a valid card to keep using a paid plan. Confirming your subscription starts billing.

Setup fees

One-time setup fees. A missing price does not mean setup is free.

With conditions

One-time platform and accounting setup fees may apply.

Plan: Pro

Ask which fees apply and their amounts.
Accounting is a separate paid tool.

Available

No required setup fee. You can pay for extra setup help.

Plan: Essentials / Host / Professional / Mogul

With conditions

No required setup fee is advertised.

Plan: FLEX / PRO / PRO+

A free setup session is offered for 10 or more properties. PRO and PRO+ list guided setup. Custom help and partner services may cost extra.

02 / Channels & sync

Airbnb connection

How to connect Airbnb, and which accounts and listings qualify.

With conditions

Connect to Airbnb.

Plan: Pro

Connect a supported booking site. The details you can share may differ by site.

Available

Connect to Airbnb.

Plan: Essentials / Host / Professional / Mogul

With conditions

Connect to Airbnb.

Plan: FLEX / PRO / PRO+

Your listings must meet Airbnb’s rules. For co-hosted listings, the main host must connect. Then use iGMS to change prices and open dates.

Vrbo connection

How to connect Vrbo, and which accounts and listings qualify.

With conditions

Connect to Vrbo.

Plan: Pro

Connect a supported booking site. The details you can share may differ by site.

Available

Connect to Vrbo.

Plan: Essentials / Host / Professional / Mogul

With conditions

Connect to Vrbo.

Plan: FLEX / PRO / PRO+

Group the correct listings to sync them as one property. Some functions vary between Vrbo connection types. Reviews require the new type.

Booking.com connection

How to connect Booking.com and which accounts and listings qualify.

With conditions

Connect to Booking.com.

Plan: Pro

Connect a supported booking site. The details you can share may differ by site.

Available

Connect to Booking.com.

Plan: Essentials / Host / Professional / Mogul

With conditions

Connect to Booking.com.

Setup: Set up existing open dates and prices again.
Limits: Only XML rates sync. Other rates can still be booked, but iGMS cannot see them. Bookings that ended before you connected cannot be fetched.

Plan: FLEX / PRO / PRO+

iCal import

Import calendars from other tools. Check which details arrive and how updates work.

With conditions

Import outside calendars as date blocks.

Check plan: Pro includes iCal; confirm this import tool.

Up to 10 calendar feeds per listing.
Imported blocks are left out of Advanced Analytics and do not start Smart Calendar Rules.

Available

Checks outside calendars about every 20 minutes.

Plan: Essentials / Host / Professional / Mogul

Imports blocked dates. Guest and payment details depend on what the outside calendar shares.

With conditions

Import bookings from outside calendars.

Plan: FLEX / PRO / PRO+

Data syncs each hour. You can also refresh it by hand. Google events must start with Reserved or Reservation to block dates. iCal shares limited fields. It does not fully sync rates or messages.

iCal export

Export calendar feeds to other tools. A calendar feed is different from an export of full booking records.

With conditions

Share current and future bookings and blocked dates.

Check plan: Pro includes iCal; confirm calendar export.

Available

Share booking and task calendars.

Details: Check which plan includes this.

With conditions

Share separate booking and cleaning calendars.

Plan: FLEX / PRO / PRO+

Each property has its own feeds. The app reading the feed controls how often it checks for changes. Reset the token to stop an old link from working.

Rate sync

Send rates to linked booking sites. Check which sites are supported and any limits.

With conditions

Share prices with linked sites.

Plan: Pro

Connect a supported booking site. The details you can share may differ by site.

Available

Send prices to linked booking sites.

Details: Check which plan includes this.

With conditions

Share prices and minimum stays with directly linked sites.

Plan: FLEX / PRO / PRO+

Set prices for a group of listings or one site. Check Booking.com XML rates and any site markups. iCal does not share full pricing.

Availability sync

Send open and blocked dates to booking sites. Check how it works and any limits.

With conditions

Share open and blocked dates with linked sites.

Plan: Pro

Connect a supported booking site. The details you can share may differ by site.

Available

Send open and blocked dates to linked booking sites.

Plan: Essentials / Host / Professional / Mogul

Airbnb limited connections cannot send these updates.

With conditions

Share open and blocked dates across linked sites.

Plan: FLEX / PRO / PRO+

New bookings and manual bookings block grouped channels. Remove extra Airbnb/Vrbo/Booking.com iCal links for the same bookings to avoid double blocks. External iCal updates can lag.

Reservation sync

Import bookings and changes from booking sites, or keep them in sync. Check which sites are supported.

With conditions

Sync bookings from linked sites.

Plan: Pro

Connect a supported booking site. The details you can share may differ by site.

Available

See bookings from linked sites in one calendar.

Details: Check which plan includes this.

With conditions

See bookings from linked sites together.

Plan: FLEX / PRO / PRO+

Airbnb, Vrbo and Booking.com connect directly. Other sites use iCal, with fewer details and slower updates. Reports still use individual listings.

Channel message sync

Send and receive guest messages through booking-site connections. Check which sites are supported.

With conditions

Airbnb, Vrbo and Booking.com message threads

Plan: Pro

Email, text and WhatsApp may need extra accounts or fees. Check each service.

Available

Send and receive Airbnb, Vrbo and Booking.com messages

Plan: Essentials / Host / Professional / Mogul

Connect a supported booking site first.

With conditions

Read Airbnb, Booking.com, Vrbo and direct guest messages.

Plan: FLEX / PRO / PRO+

Group listings with direct connections. You can use different saved messages for each site. We do not know if iCal connections can share messages.

Sync limitations

Known delays, fields that do not sync and limits on connections. These details alone do not show how reliable the service is.

With conditions

iCal updates usually arrive within one hour.

Check plan: Pro includes iCal; confirm these limits.

Use either iCal or a direct link for the same calendar. Using both can duplicate dates.
Imported entries block dates. You cannot edit them as guest bookings.

Available

Imports blocked dates from an outside calendar.

Details: Essentials / Host / Professional / Mogul: iCal import

It does not import past bookings. Other details depend on what that calendar shares.
To share dates back, you need a separate calendar export.

With conditions

Some dates and prices cannot sync.

Plan: FLEX / PRO / PRO+

Manual Airbnb blocks do not import. iGMS cannot see Booking.com rates outside XML. iCal refreshes hourly. Duplicate feeds can block dates twice.

03 / Reservations & calendars

Multi calendar

A calendar view showing multiple listings and bookings together.

Available

See your listings in one calendar.

Plan: Pro

Available

See your listings in one calendar.

Plan: Essentials / Host / Professional / Mogul

With conditions

See your properties in one calendar.

Plan: FLEX / PRO / PRO+

Group the listings for each property to see its bookings together. Check that each group is correct.

Manual bookings

Enter bookings by hand as well as importing them from booking sites.

Available

Add bookings yourself.

Plan: Pro

With conditions

Create manual bookings through an AI app.

Plan: Host / Professional / Mogul

Use a supported AI app and approve its connection. You must own the account or be an admin with full access.
Handle payments for manual bookings outside Hospitable.
For bookings from booking sites, you can only change notes and check-in or check-out times.
This uses MCP, a way for an AI app to connect to Hospitable. We could not confirm the same controls in the website.

With conditions

Create bookings in the booking calendar

Plan: PRO / PRO+

Manual bookings block dates, support email messages and create cleaning tasks. Reports do not include their payout. Make changes in the Booking Calendar.

Booking changes

Edit booking fields and check whether changes reach linked booking sites.

With conditions

Change guest counts, listing and stay times in the phone app.

Check plan: Pro includes the app; confirm these booking changes.

Ask which changes reach the linked booking site.

With conditions

Change manual bookings through an AI app.

Plan: Host / Professional / Mogul

Use a supported AI app and approve its connection. You must own the account or be an admin with full access.
Handle payments for manual bookings outside Hospitable.
For bookings from booking sites, you can only change notes and check-in or check-out times.
This uses MCP, a way for an AI app to connect to Hospitable. We could not confirm the same controls in the website.

With conditions

Edit manual booking details

Plan: PRO / PRO+

Use the Booking Calendar to edit the booking. We do not know which changes you can make to bookings from other sites.

Booking cancellation

Cancel bookings, with each booking site’s rules and refund limits.

With conditions

Cancel a booking through its status in the phone app.

Plan: Pro

Check the booking site’s cancellation and refund steps.

With conditions

Cancel manual bookings through an AI app.

Plan: Host / Professional / Mogul

Use a supported AI app and approve its connection. You must own the account or be an admin with full access.
Handle payments for manual bookings outside Hospitable.
For bookings from booking sites, you can only change notes and check-in or check-out times.
This uses MCP, a way for an AI app to connect to Hospitable. We could not confirm the same controls in the website.

With conditions

Delete a manual booking and reopen its dates.

Plan: PRO / PRO+

Use Delete Booking. For bookings from other sites, that site’s cancellation rules and penalties apply.

Calendar blocking

Block dates without making a paid guest booking.

With conditions

Block dates for maintenance or preparation.

Check plan: Pro includes Multi-Calendar; confirm date blocking.

Available

Block dates for owner stays, family visits or work.

Details: Check which plan includes this.

With conditions

Block dates across linked booking sites.

Plan: FLEX / PRO / PRO+

Block dates in iGMS. Dates blocked by hand in Airbnb do not copy back to iGMS, so other sites may stay open.

Booking import

Move or import existing bookings. Check which sources and file formats are supported.

With conditions

Upload bookings using CSV or XLSX templates.

Details: Check which plan includes this.

Do not import bookings already added by a booking-site connection.

With conditions

Support can import past manual or direct bookings from a CSV file.

Details: Check which plan includes this.

Ask Hospitable support for help.
Add your properties first. Their names must match the file.

With conditions

Import connected-channel bookings and iCal blocks

Plan: FLEX / PRO / PRO+

Linked booking sites add bookings. iCal adds date blocks with fewer details. We do not know if you can import bookings from a CSV file.

Guest records

Save and view guest or contact history. This does not confirm a full customer-management system.

Available

Save guest contact details and preferences.

Plan: Pro

Available

See past chats and details about returning guests.

Details: Check which plan includes this.

With conditions

Collect details about guests and their travel companions.

Plan: PRO / PRO+

Use check-in forms for direct bookings. We do not know if there is a full guest database or if all guest history can be imported.

Booking export

Export booking records. Check which file formats are supported.

Available

Download booking reports as CSV files.

Plan: Pro

Available

Download bookings as a CSV file.

Details: Professional / Mogul for full metrics

With conditions

Download bookings as a CSV file.

Plan: FLEX / PRO / PRO+

Reservations Report exports past, current and future booking data. A booking across two months can appear in both monthly reports. Remove duplicate rows before adding up the counts.

04 / Rates & booking rules

Seasonal rates

Set prices for dates or seasons in your rental software.

With conditions

Use Rate Strategies for seasonal and holiday prices.

Check plan: Pro includes Rate Strategies; confirm seasonal rules.

Manual changes and changes from other pricing tools stay in place unless you choose to override them.

Available

Set nightly prices for selected dates.

Details: Check which plan includes this.

With conditions

Set prices for selected dates.

Plan: FLEX / PRO / PRO+

Change daily prices in the monthly or yearly calendar. We do not know if you can save named seasons and reuse their rules.

Minimum stays

Set minimum stays. Check limits for each date and booking site.

With conditions

Set default minimum stays for linked sites.

Check plan: Pro includes Multi-Calendar; confirm minimum-stay controls.

Calendar changes and pricing tools can override defaults.
For Expedia, change minimum stays in the calendar, not the property defaults.

With conditions

Set stay lengths that change as dates approach.

Setup: Turn on Dynamic Pricing first. When you turn on dynamic stay rules, they replace your old manual stay edits.
Overrides: Your later edits and calendar rules take over. Local stay limits come first.
Essentials: We could not confirm this feature on Essentials.

Plan: Host / Professional / Mogul

Dynamic Pricing fees and limits apply.
Choose your ideal and shortest stays. You can set them by day of the week.

With conditions

Set minimum stays in the property calendar

Plan: FLEX / PRO / PRO+

Set rules for a property’s grouped listings or for one linked site. Each site’s limits still apply.

Gap night rules

Adjust rules for unbooked nights between stays.

With conditions

Use pricing rules to fill gaps between bookings.

Check plan: Pro includes Rate Strategies; confirm gap rules.

With conditions

Allow shorter stays in gaps between bookings.

Setup: Turn on Dynamic Pricing first. When you turn on dynamic stay rules, they replace your old manual stay edits.
Overrides: Your later edits and calendar rules take over. Local stay limits come first.
Essentials: We could not confirm this feature on Essentials.

Plan: Host / Professional / Mogul

Dynamic Pricing fees and limits apply.
Choose a lower stay minimum for gaps that are too short for your normal rules.

With conditions

Allow shorter stays to fill gaps between bookings.

Details: PRO+; connected Airbnb listing

PRO+ Revenue Management can change minimum stays in gaps or at their ends. You need a connected Airbnb listing. The tool must be offered in your market. The US is listed.

Length of stay discounts

Give discounts based on how long guests stay.

With conditions

Offer weekly and monthly discounts on Airbnb, Vrbo, direct and manual bookings.

Details: Check which plan includes this.

Available

Offer discounts for longer stays on Airbnb and Direct.

Details: Check which plan includes this.

Set up Direct discounts separately. Airbnb promotions do not carry over.
Direct uses just one discount. A longer-stay deal comes first. Next is an early-booking deal, then a last-minute deal.

With conditions

Weekly and monthly Airbnb discounts

Details: Airbnb channel; PRO / PRO+ for direct-booking discounts

Edit discounts in the Airbnb listing editor if your chosen sync type allows it. The pricing table also lists direct-booking discounts for length of stay on PRO/PRO+.

Last minute discounts

Give discounts based on how soon guests arrive.

With conditions

Change prices based on how soon guests arrive.

Plan: Pro

Ask how discounts combine and which booking sites support them.

Available

Offer last-minute discounts on Airbnb and Direct.

Details: Check which plan includes this.

Set up Direct discounts separately. Airbnb promotions do not carry over.
Direct uses just one discount. A longer-stay deal comes first. Next is an early-booking deal, then a last-minute deal.

With conditions

Offer last-minute discounts through Dynamic Pricing.

Details: PRO+; connected Airbnb listing

PRO+ guide currently fixes the discount at 15%. The strategy starts discounts within 21, 14 or 7 days. You need an Airbnb connection. Channel promotions can apply on top.

Dynamic pricing

Built-in tools that set prices and connections to outside pricing tools are separate features.

With conditions

Use Guesty PriceOptimizer to adjust nightly prices.

Details: Pro + PriceOptimizer add-on

PriceOptimizer costs extra. Fees depend on your package.

With conditions

Built-in tools set nightly prices.

Essentials: After the Dynamic Pricing trial, pay $15 per property each month. This fee applies if the tool was on during that billing period.
Paid plans: Use within the plan’s included property count is covered. The base plan fee still applies.
Extra properties: Extra fees have two rules. The tool must be on during the billing period. You must have more active properties than your plan includes.
Extra-property rates: For an extra property with a check-in, the normal fee covers this tool. With the tool on but no check-in, it costs $10 for the month.

Plan: Essentials / Host / Professional / Mogul

With conditions

Built-in tools adjust nightly prices.

Details: PRO+; connected Airbnb listing

Prices update every 24 hours based on market demand. Set price limits, seasonal and weekend rules, and minimum stays. You need an Airbnb listing. The US is supported; guides disagree about some other countries. Fees and taxes do not change.

Pricing connections

Connections to nightly-pricing tools and what they require.

With conditions

Connect PriceLabs to change prices and stay rules.

Details: Pro + separate PriceLabs account

You need a PriceLabs account and connection token.
PriceLabs sends up to 540 days. Overlapping Rate Strategies can override stay rules.

With conditions

Connect to PriceLabs.

Plan: Host / Professional / Mogul

You need a PriceLabs account and a working connection. Its fees are separate.
We could not confirm other pricing services.

With conditions

PriceLabs, Beyond, Wheelhouse and DPGO

Plan: FLEX / PRO / PRO+

You need a separate provider account and its approval. Give PriceLabs the right property location. Turn on access for each property. Its guide says it syncs on its own every four hours.

05 / Guest messaging & AI

Unified inbox

See guest message threads from supported booking sites in one view.

Available

Read guest messages in one inbox.

Plan: Pro

Available

Read Airbnb, Vrbo and Booking.com messages in one inbox.

Plan: Essentials / Host / Professional / Mogul

With conditions

Read Airbnb, Booking.com, Vrbo and direct messages in one inbox.

Plan: FLEX / PRO / PRO+

iCal connections do not provide the same guest messaging tools.

Scheduled messages

Schedule messages before or after booking dates and times.

With conditions

Schedule messages around check-in and check-out.

Check plan: Pro includes Automated Messages; confirm these timing controls.

Available

Schedule messages around booking, arrival and departure.

Plan: Essentials (limited) / Host / Professional / Mogul

Essentials has fewer message rules. Messages must include the guest portal link.
On Essentials, you cannot turn off the new-booking message or remove its required text.

With conditions

Messages scheduled around arrival and departure

Plan: FLEX / PRO / PRO+

Property time zone controls timing. A trigger three days before arrival runs exactly then. Late bookings need the separate last-minute option.

Event triggers

Send messages when listed booking events happen.

With conditions

Send messages when bookings are confirmed.

Check plan: Pro includes Automated Messages; confirm this trigger.

Available

Send messages when booking events happen. Essentials covers new bookings only.

Plan: Essentials (limited) / Host / Professional / Mogul

Essentials has fewer message rules. Messages must include the guest portal link.
On Essentials, you cannot turn off the new-booking message or remove its required text.

With conditions

Send messages when guests inquire, book, change or cancel.

Plan: FLEX / PRO / PRO+

Saved messages also support arrival and departure. Check the properties and timing before turning them on.

Conditional messages

Rules that send or skip messages based on booking details.

With conditions

Use booking and message rules to choose what gets sent.

Check plan: Pro includes Automated Messages; confirm these rules.

All your conditions must match when the message is sent.

Available

Use rules to draft or send answers to guest questions.

Plan: Host / Professional / Mogul

The question must match your rule. Turn on automatic sending if you want replies sent for you.
Rules cover selected question topics, booking stages, properties and booking sites.

With conditions

Send messages based on stay length and back-to-back bookings.

Plan: FLEX / PRO / PRO+

Set minimum and maximum stay lengths. Skip repeat check-in messages for back-to-back bookings. You can turn off automation for one guest or one property.

Message templates

Reuse message templates and fill them with supported guest or booking details.

Available

Saved replies

Plan: Pro

Available

Reuse saved messages and fill in guest details.

Plan: Essentials / Host / Professional / Mogul

With conditions

Reuse saved guest messages.

Plan: FLEX / PRO / PRO+

Set messages for each property. JPG, PNG and GIF images can be up to 25MB. Share PDFs as links; attachments are not confirmed.

AI suggested replies

AI writes a draft. A person checks or sends it.

With conditions

ReplyAI writes drafts you can edit and send.

Plan: Pro

A user with the right permissions must turn on ReplyAI.
Setup can take up to 24 hours.
Ask Guesty about AI fees and message limits.

Available

AI writes a draft. You review it and click Send.

Plan: Essentials / Host / Professional / Mogul

Essentials allows 10 uses each week, shared by Suggest with AI and Improve with AI.
Paid plans have no limit on Suggest with AI.
Mogul automatic replies are a separate option.

With conditions

AI Assistant writes drafts for you to review and send.

Check plan: PRO / PRO+; FLEX is unclear

The pricing table lists PRO and PRO+. The FLEX card also lists AI replies. Ask whether FLEX includes them.

AI automatic replies

AI sends guest replies without a person approving each one. Check the limits.

With conditions

AutoReply can send replies for you.

Setup: Turn on the agent. Choose the message types, properties and hours it can cover.
Review: The AI scores each reply. You set the score needed to send it. You review replies below that score.
Access and fees: Ask Guesty if your account has access. Check the fees and limits.

Plan: Pro

With conditions

AI can send guest replies for you.

Plan: Mogul

Turn on Auto Reply.
Choose the timing, properties and topics. It will not reply if it lacks details or the topic is blocked.

With conditions

AI Agent can send replies for you.

Plan: PRO+

The account owner or admin chooses properties and booking stages. Send at once or after a delay. Answers to inquiries do not accept bookings. Add knowledge as text; the Agent cannot read linked pages or uploaded files.

Approval before AI sends

Controls for a person to check an AI reply before it is sent.

With conditions

You review the ReplyAI draft, then click Send.

Plan: Pro

AutoReply sends some replies for you. It asks you to review replies below your chosen AI score.

Available

AI writes a draft. You review it and click Send.

Plan: Essentials / Host / Professional / Mogul

Essentials allows 10 uses each week, shared by Suggest with AI and Improve with AI.
Paid plans have no limit on Suggest with AI.
Mogul automatic replies are a separate option.

With conditions

Review drafts or let AI send replies.

Draft replies: AI Assistant needs you to click Send. Listed on PRO and PRO+.
Automatic replies: AI Agent on PRO+ can send at once or after a delay. During the delay, you can edit the reply or cancel it by replying yourself. It does not wait for approval.

Translations

Check automatic message translation. Templates written in several languages are a different feature.

With conditions

Translate the latest guest message into your display language.

Check plan: Pro includes ReplyAI; confirm translation.

Works on current and future guest messages. Very short messages or messages you have answered may not translate.

We could not confirm this feature or what it requires.

With conditions

Automatic message translation is listed.

Check plan: PRO+ is listed, but plan details conflict.

The PRO+ card includes it. The comparison table says all plans can request it. Older guides describe saved messages in different languages or a browser extension. Ask how it works now.

SMS messages

Text guests by SMS. Check supported countries, phone numbers and fees.

With conditions

Send and receive guest texts in the inbox.

Details: Check which plan includes this.

Save a valid guest phone number. Guests in the US and Canada see a US sender number.
The limit is 306 GSM-7 characters or 134 Unicode characters. Longer messages are cut off.
Message logs last 14 days. Ask about text-message fees and which plan includes them.

We could not confirm this feature or what it requires.

We could not confirm built-in texts to guests, supported countries, sending numbers or fees. Text alerts to cleaners are a separate feature.

Email messages

Email guests. Check sender and booking-site limits.

With conditions

Email the guest’s main personal or booking-site address.

Check plan: Pro includes the inbox; confirm email sending.

A booking-site address sends through that site. A personal address sends to the guest’s email.

With conditions

Write inbox emails to guests who booked through Direct.

Details: Professional / Mogul: Direct booking guest emails

Direct booking fees apply.
Booking emails use fixed Hospitable text and branding. You cannot edit them like emails in the inbox.

With conditions

Email guests who booked directly.

Plan: PRO / PRO+

A guest email on the reservation creates an inbox thread. The host name is used as sender and messages use the account’s email.

06 / Direct bookings & payments

Website builder

Vendor-provided tools to create and host a direct-booking website.

Available

Build a direct-booking website.

Plan: Pro

Available

Build a website where guests can book directly.

Plan: Professional / Mogul

With conditions

Build a direct-booking website from templates.

Plan: PRO / PRO+

Use a desktop to create the site. Premium templates need payment details. Your own web address or white label can cost extra. Set up listings, payments and the address before taking bookings.

Booking widget

Add a booking engine to a website hosted elsewhere.

With conditions

Add a booking form to your website.

Check plan: Pro includes Booking Engine; confirm embedded forms.

Your website must allow JavaScript or custom code.

Available

Add a booking form to your website.

Plan: Professional / Mogul

With conditions

Add a booking form or WordPress plugin to your website.

Plan: PRO / PRO+

Set up a direct-booking channel, prices and open dates. Add a booking widget for each property. Connect Stripe to collect online payments.

Custom domain

Use your own domain for the provider’s direct-booking website.

With conditions

Use your own web address for the Booking Engine.

Check plan: Pro includes Booking Engine; confirm this website option.

You must own and set up the web address.
Guesty Websites Basic charges $15 per month for a custom address. Advanced Website is a separate paid option.

With conditions

Use your own web address for a Direct site.

Plan: Professional / Mogul

You need to own the web address, set up its DNS records and publish the Direct site.
Direct booking fees apply.

With conditions

Use your own web address.

Details: PRO / PRO+; additional fee

A free iGMS web address is available. Using your own address needs DNS setup. PRO and PRO+ charge extra for a custom address or white label.

Payment processors

Payment services, with country and plan requirements.

Available

Stripe, Merchant Warrior, Hyp

Plan: Pro

Available

Direct Basic uses your Stripe account. Direct Premium uses Hospitable and Adyen.

Plan: Professional / Mogul

With conditions

Stripe for supported booking payments

Plan: PRO / PRO+

Connect a Stripe account to take online payments for Booking.com and direct or manual bookings. Billing controlled by a channel works differently. Payment processing costs extra.

Payment schedules

Schedule booking payments or installments. Check which booking types are supported.

With conditions

Start scheduled payments when a booking is confirmed.

Details: Check which plan includes this.

You need a valid payment method and a supported payment service.
Excludes Airbnb guest payments and Payments by Booking.com.
Ask which payment schedules you can change.

Available

Let Direct guests pay in scheduled installments.

Plan: Professional / Mogul

We do not know if payments can be split into automatic installments or retried after a failed charge. Invoices can show a partial payment.

Security deposits

Collect or hold refundable deposits. Damage insurance and protection are separate features.

With conditions

Hold a card deposit and charge it from the booking payment screen.

Details: Check which plan includes this.

You collect the deposit through the saved payment method; the booking site does not.
Ask how long the hold lasts and which plan includes it.

Available

Separate refundable deposit charge

Plan: Professional / Mogul

Usually charged two days before arrival. This is not damage insurance.

With conditions

Charge or hold a refundable deposit

Booking sites: Works for Vrbo, Booking.com and direct bookings. Booking.com allows a charge, not a hold.
Timing: Vrbo returns unclaimed deposits after 14 days. Stripe holds expire after 7 days and renew automatically. Guests may briefly see two holds.

Plan: PRO / PRO+

Refunds

Issue refunds through supported payment steps. Check whether fees are refunded too.

With conditions

Refund paid charges to the original payment method.

Details: Check which plan includes this.

Canceling a booking does not automatically refund it.
Use Airbnb’s Resolution Center for Airbnb refunds. Use Booking.com’s extranet for virtual-card refunds.
Refund each payment separately. Recording a refund does not send money.

Available

Issue refunds yourself or use automatic refunds based on your cancellation policy.

Plan: Professional / Mogul

Direct Basic does not return Stripe processing fees.

With conditions

Record a refund and complete it in Stripe

Plan: PRO / PRO+

For Booking.com and manual/direct billing, a refund entry in iGMS does not send money back. The host must also complete the online refund in Stripe.

Rental agreements

Create, send or sign guest agreements. Check whether electronic signatures are supported.

With conditions

Let guests sign agreements online.

Plan: Pro

Set up the Guest App first.

Available

Direct booking rental agreements

Plan: Professional / Mogul

With conditions

Rental agreement in the check-in form

Plan: PRO / PRO+

Direct-booking forms support short- and long-stay agreements. The guide covers fewer than 28 nights and more than 28. Ask what happens at exactly 28 nights and how signing is recorded.

Guest verification

Checks of guest identity or bookings. These do not guarantee you meet legal rules.

With conditions

Use GuestVerify for ID checks and guest risk screening.

Details: Pro + GuestVerify

GuestVerify costs extra. It does not guarantee legal compliance.

Available

Direct Premium checks guests.

Plan: Professional / Mogul

With conditions

Request guest ID photos

Plan: PRO / PRO+

PRO/PRO+ forms on direct booking sites collect photos of ID cards. The host can review these photos. We do not know if the tool checks that an ID is real. We also could not confirm checks of faces or other physical traits.

Direct booking fees

Fees for direct bookings. Check payment-processing fees and paid protection too.

With conditions

Advanced Website: $49 per month plus 0.5% of direct Gross Booking Value.

Details: Pro + Advanced Website

Charged per website after you publish it.
Other direct-booking options may have different fees.
Payment-service and gateway fees are extra.

Available

Basic: 1% host fee; Premium: 3% host + 4% guest or 7% host

Plan: Professional / Mogul

We could not confirm all direct-booking fees for each plan. FLEX lists a 0% booking fee. Full direct-booking tools are listed on PRO and PRO+.

07 / Cleaning & operations

Automatic tasks

Creates tasks automatically from bookings or events linked to a booking.

With conditions

Create repeat tasks for check-in, check-out or new bookings.

Check plan: Pro includes Task Management; confirm this task.

Available

Create task rules for each stage of a booking.

Plan: Essentials / Host / Professional / Mogul

With conditions

Checkout cleaning tasks created automatically

Plan: FLEX / PRO / PRO+

Cleaners can be assigned by hand or automatically. Set up at least one cleaner per property. Priority and which cleaners are free decide who gets the task. If no cleaner is free, the task stays unassigned. This needs Admin, Head of Cleaners or Task Management permission.
Approved bookings create a cleaning task for checkout, based on property settings. Manual and iCal bookings can create tasks too. This automates cleaning tasks. It does not automatically assign a handyman.

Cleaner access

Give cleaners access to tasks or calendars without extra management tools they do not need.

With conditions

Limit cleaner and maintenance staff to task tools.

Check plan: Pro includes Task Management; confirm staff access.

Ask which roles and task tools are included.

Available

Invite teammates to see their assigned work.

Plan: Host / Professional / Mogul

Invite each teammate and choose their properties and tasks.
We could not confirm teammate portal access on Essentials.

With conditions

Invite cleaners to see their tasks.

Plan: FLEX / PRO / PRO+

Task states include assigned, accepted, completed and rejected. Cleaners update the status. Head cleaners, managers and admins can assign tasks and change their settings. A rejected task needs a reason.
A manager must allow calendar access. Each account can join only one team. Cleaners on several teams need a separate account and email for each.

Task checklists

Reuse task lists and mark jobs done.

With conditions

Use task checklists and see when they were completed.

Check plan: Pro includes Task Management; confirm this tool.

Available

Check off task steps in the Tasks App.

Details: Check which plan includes this.

Older task guides show a different process.

With conditions

Basic cleaning checklist

Plan: FLEX / PRO / PRO+

Cleaners check off steps and mark the job done. Ask about more detailed checklists and proof of work.

Photo requirements

Ask for or require photos of finished work.

With conditions

Ask for before-and-after photos in task comments.

Check plan: Pro includes Tasks and the app; confirm photo requests.

We do not know if photo uploads can be required.
Only users with the right role can create tasks.

Available

Require photos for tasks.

Details: Check which plan includes this.

Use the Tasks App. Older guides give different instructions.

The guides cover cleaning steps and checklists. We could not confirm if the built-in cleaning tools ask for or require completion photos.

Details: FLEX / PRO / PRO+

Task notifications

Send notices when tasks are assigned, changed or completed.

With conditions

Send alerts for tasks you create and assign.

Check plan: Pro includes Task Management; confirm task alerts.

Ask how alerts are delivered.

Available

Send task alerts and reminders.

Plan: Essentials / Host / Professional / Mogul

Essentials supports email and calendar alerts where set up, but not text messages.
Text alerts need a teammate set up on Host, Professional or Mogul.

With conditions

Send cleaners text, email and app alerts.

Plan: FLEX / PRO / PRO+

Cleaners get task details and a reminder the evening before. The guide says cleaning text alerts are free. Guest text messages are a separate question.

Maintenance tasks

Record maintenance jobs or assign them to someone. General reminders are a separate feature.

With conditions

Set repeat maintenance and inspection tasks.

Check plan: Pro includes Task Management; confirm this task.

Available

Recurring maintenance tasks

Details: Check which plan includes this.

With conditions

Create handyman tasks yourself.

Plan: FLEX / PRO / PRO+

Automatic assignment applies to repeat cleaning tasks, not handyman tasks.

Cleaning connections

Connections to outside cleaning services, with their setup requirements.

With conditions

Connect Turno to schedule cleaners.

Details: Check which plan includes this.

You need a Turno account and token. Link each property. Turno fees may apply.

With conditions

Connect to Turno.

Plan: Host / Professional / Mogul

You need a Turno account and a working connection. Turno fees may apply.

With conditions

Turno cleaning connection

Plan: FLEX / PRO / PRO+

You need your own working Turno account. Approve access and link listings. Set up your cleaners. Unlinking normally deletes cleaning tasks. The guide offers a setting to keep tasks if a booking is canceled after check-in.

08 / Check-in & smart access

Checkin instructions

Send check-in details to guests at supported stages of a booking.

Available

Show arrival details in the web guest app.

Plan: Pro

Available

Schedule messages with check-in details.

Plan: Essentials (limited) / Host / Professional / Mogul

Essentials has fewer message rules. Messages must include the guest portal link.
On Essentials, you cannot turn off the new-booking message or remove its required text.

With conditions

Schedule messages with check-in details.

Plan: FLEX / PRO / PRO+

Use Before Check-In or On Check-in Day templates. Property time zone applies. Enable last-minute booking handling if late bookings should receive instructions.

Guest portal

A booking page or portal for guests. Check what guests can do there.

Available

Give guests a web app with forms, arrival details and agreements.

Plan: Pro

Available

Guest portal with check-in tasks and booking details

Plan: Essentials / Host / Professional / Mogul

Booking and payment tools for Direct require Professional or Mogul.
Essentials shows guests an offer to buy Trip Insurance. You cannot remove it.

With conditions

Manage Your Stay reservation portal

Plan: PRO / PRO+

Website guests can pay, add guests or extend stays without host approval after payment. They cannot shorten stays or reduce guest count. Cancellation requires email/SMS verification. Only active eligible bookings are shown.

Lock connections

Supported smart-lock platforms connect directly or through another service.

With conditions

LocksManager supports brands including Schlage, Nuki and TTLock.

Details: Pro + LocksManager

LocksManager costs extra. You need compatible locks and a working connection.

Available

Connect supported Schlage, Yale and August locks.

Plan: Professional / Mogul

Compatible lock model

With conditions

Connect supported smart locks.

Plan: FLEX / PRO / PRO+

You need a compatible device, the provider’s login and a separate Smart Devices plan. Link each device to its property.

Automatic lock codes

Creates lock codes automatically for each booking. Check the required hardware and services.

With conditions

Create a different door code for each booking.

Details: Pro + LocksManager add-on

LocksManager costs extra. You need compatible locks and a working connection.

Available

Create a different door code for each booking.

Plan: Professional / Mogul

Compatible lock model

We do not know if each booking gets a unique code made automatically. Linked locks can show codes on booking cards and in messages.

Code scheduling

Set codes to work only during the stated check-in and checkout times.

With conditions

Turn off door codes at the guest’s check-out time.

Details: Pro + LocksManager add-on

LocksManager costs extra. You need compatible locks and a working connection.

Available

Make door codes work during the guest’s stay.

Plan: Professional / Mogul

Compatible lock model

We do not know if codes switch on and off with the stay dates or adjust for early arrival.

Code delivery

Send booking access codes to guests through supported channels.

With conditions

Send LocksManager door codes in automatic messages.

Check plan: Pro + LocksManager; confirm automatic code messages.

LocksManager costs extra. The code must exist before the message is sent.
Allow enough time after booking for the code to be created.

Available

Send door codes in guest message threads.

Plan: Professional / Mogul

Compatible lock model

With conditions

Add door codes to saved guest messages.

Plan: FLEX / PRO / PRO+

Assign a compatible smart lock to the property. Add the code variable to messages. The code also appears on the booking card.

Access extra costs

Smart-access software or connections may cost extra. Hardware is a separate cost.

With conditions

LocksManager costs extra. Ask for its price.

Details: Pro + LocksManager

Buy the lock hardware separately.

With conditions

Some devices are included. Extra devices cost more.

Plan: Professional / Mogul

Check how many devices you need.
The number included and extra fees depend on your plan. Buy the hardware separately.

With conditions

$5 per device per month for Smart Devices

Plan: FLEX / PRO / PRO+

You must accept the contract and use hardware that works with it. Vendor hardware and outside services may cost extra. Check the currency and tax terms.

09 / Reports & accounting

Booking reports

Reports about bookings. Check which measures they include.

Available

Choose report columns and filter bookings.

Plan: Pro

Available

View and filter booking figures.

Details: Professional / Mogul for full metrics

With conditions

See booking status, stay details and payouts.

Plan: FLEX / PRO / PRO+

Filter by account, year, period, listing or owner. Bookings spanning months appear in each month that applies. Reports exclude iCal platforms.

Occupancy reports

See how often your rentals are booked. Filter by date or property.

With conditions

See how often properties are booked by calendar date.

Check plan: Pro includes Analytics; confirm occupancy reports.

Available

See how often your properties are booked.

Details: Professional / Mogul for full metrics

With conditions

Occupancy and performance dashboard

Plan: FLEX / PRO / PRO+

Occupancy is booked nights divided by available nights. Your role and assigned properties affect what you see in the dashboard. Check which source channels cover your properties.

Revenue reports

Revenue reports and the measures they include. These are separate from financial accounting.

Available

See payouts, commission, paid amounts and taxes in booking reports.

Plan: Pro

Available

See your booking income.

Details: Professional / Mogul for full metrics

With conditions

See monthly income. PRO+ adds a cashflow report.

Plan: FLEX / PRO / PRO+

Monthly report supports property/account/time filters. Vrbo is listed as Nights Sold only. Do not treat its row as complete revenue. iCal platforms are excluded.

Owner statements

Statements for property owners. Check which income and expenses they include.

Available

Create and adjust owner statements.

Plan: Pro

Available

Owner statements

Plan: Mogul

With conditions

Monthly property-owner statements

Owner access: One owner per property. Owners see statements only after they are final.
Finalizing: Finalize periods in date order. Booking totals keep the settings from their first statement. Ask who can finalize statements; the guide gives conflicting role details.

Plan: PRO+

Expense tracking

Record property or booking expenses in the software.

With conditions

Add costs to task work orders.

Check plan: Pro includes Task Management; confirm cost entry.

This covers task costs, not a full accounting ledger.

Available

Track business and property costs.

Details: Mogul: Hospitable Accounting

Set up accounting for your business and properties.
Add one-time or repeating costs in Hospitable Accounting.

With conditions

Property expenses and adjustments

Plan: PRO+

PRO+ lets you record services, supplies and credits for statements. You cannot delete finalized expenses. To correct them, use credits or reopen periods. The history stays saved.

Accounting connections

Which accounting tools connect and what they can share.

With conditions

Connect Trust Accounting to QuickBooks and Seamless Chex.

Details: Pro + Trust Accounting

Trust Accounting costs extra. The other services may need their own accounts and fees.

With conditions

QuickBooks accounting connection

Plan: Mogul

You need a QuickBooks account and a Hospitable Business.
Use the same currency for both, or turn on support for multiple currencies.
Xero is planned, but is not listed as available.

We could not confirm a direct link to accounting software such as QuickBooks or Xero.

Report exports

Download reports in the listed file types.

Available

Download booking reports as CSV files.

Plan: Pro

Available

Download business and financial figures as CSV files.

Details: Professional / Mogul for full metrics

With conditions

Download booking CSV files and monthly income PDFs.

Plan: FLEX / PRO / PRO+

You can print monthly income reports or save them as PDFs. We do not know if all other data and files can be exported.

10 / Team & owner access

Team users

Extra staff accounts, with any user or plan limits.

With conditions

Invite as many team users as you need.

Plan: Pro

You need permission to manage users.

Available

Invite as many extra users as you need.

Plan: Essentials / Host / Professional / Mogul

With conditions

Invite staff and choose what they can access.

Plan: FLEX / PRO / PRO+

We could not confirm a user limit or a fee for each user. Extra tools for support staff are sold separately.

User permissions

Choose what each person can see and do.

With conditions

Choose roles and what each user can access.

Plan: Pro

You need permission to manage users.

Available

Choose which tools and money details each user can see.

Details: All plans

With conditions

Choose a role and change what it can access.

Plan: FLEX / PRO / PRO+

Choose a main role. Change what it can access. Administrators always see all properties. Choose another role if you need to limit access.

Choose which properties each person can access

Choose which properties a person can access.

With conditions

Give users all listings, selected listings or listings matching a rule.

Plan: Pro

Chats are grouped by guest. A returning guest’s history may show messages from other properties.

Available

Choose which properties each user can see.

Details: All plans

With conditions

Choose which properties, groups, labels or accounts staff can see.

Plan: FLEX / PRO / PRO+

Administrators cannot be restricted. Owners use Access as Owner only; each property can have one assigned owner.

Owner portal

Let owners view property, booking or financial details.

Available

Owner portal

Plan: Pro

Available

Owner portal

Plan: Mogul

With conditions

Owner access to assigned properties

Plan: PRO / PRO+

PRO/PRO+ has an owner portal. Property owners get Access as Owner, not general label/account grants. PRO+ statements are view-only. They appear once final.

Mobile app

A mobile app. A website that fits a phone screen does not confirm an app.

Available

Use the phone app for bookings, messages and tasks.

Plan: Pro

With conditions

Invited users can use the phone app.

Plan: Host / Professional / Mogul

Invite the user and choose their tools and properties.
Inbox access is needed for push alerts.
We could not confirm app access on Essentials or access for other user types.

With conditions

Use the iOS or Android app.

Plan: FLEX / PRO / PRO+

Cleaners can see tasks and get app alerts. We do not know if every desktop tool also works in the app.

11 / Integrations & data access

Public API

An API for outside developers. API connections to booking sites alone do not confirm developer access.

Available

Developer Open API

Plan: Pro

With conditions

Developer API on Host and above

Plan: Host / Professional / Mogul

With conditions

Connect your own software through the API.

Details: PRO / PRO+; access on request

API access conditions

Who can use the developer API, including required plans, approval and access limits.

With conditions

Use a Pro account with API access. Admins create access details.

Plan: Pro

API requests need a valid OAuth2 bearer token.
Each API key can create up to 5 tokens in 24 hours. Each token lasts 24 hours.
Partner connection tokens are separate from public developer access.

With conditions

Host, Professional or Mogul required

Plan: Host / Professional / Mogul

With conditions

Details: PRO / PRO+; access on request

Join the developer program first. Each user must approve what your app can do.

Webhooks

Sends notices about events to linked systems.

With conditions

Get alerts when guest or owner messages are sent or received.

Details: Pro Open API

You need API access and must set up event alerts.
These alerts cover message events only.

Available

Send event alerts to connected software.

Plan: Host / Professional / Mogul

With conditions

Send alerts about bookings, calendars, guests, properties and messages.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

Support handles signup. Calendar alerts are available on request. They need a 200 OK reply. Otherwise, retries wait longer each time. Signing with a shared secret is optional. You must set it up.

Zapier

A Zapier connection with stated events, actions or plan requirements.

With conditions

Start Zapier tasks when bookings are created, confirmed or changed.

Details: Check which plan includes this.

The connection is marked beta. You need a partner account and login details.
Ask whether your plan can use it.

With conditions

Connect booking, property, message and review tasks through Zapier.

Plan: Host / Professional / Mogul

You need a Zapier account. Approve its connection to Hospitable.

We could not confirm a supported iGMS app for Zapier.

Data export

Check which data you can take with you, beyond calendar feeds. Ask which file types you can download.

With conditions

Download booking reports as CSV files.

Plan: Pro

This covers bookings. We could not confirm a full account export.

Available

Reservations, tasks, taxes and reviews in CSV

Details: Professional / Mogul for full metrics

With conditions

Reservation CSV and calendar/task feeds

Plan: FLEX / PRO / PRO+

You can export bookings to CSV. You can export booking and cleaning calendars through iCal. We could not confirm a full account export with guest attachments and all history.

12 / Setup & support

Onboarding

Setup help, including whether it is optional or costs extra.

Available

One-to-one guided setup

Plan: Pro

Available

Set up the account yourself with guidance. Rapid Rollout help costs extra.

Plan: Essentials / Host / Professional / Mogul

With conditions

Follow a setup checklist or get guided help.

Details: PRO / PRO+; setup-session conditions apply

Pricing lists guided setup on PRO/PRO+. Its FAQ offers a free setup session for accounts with ten or more connected properties. Check what help is included for fewer properties.

Moving your data

Help or tools to import records from another system.

With conditions

Import booking files yourself or send them to Guesty.

Details: Check which plan includes this.

We could not confirm a full account move. Ask which plan and service fees apply.

With conditions

Support can import past manual or direct bookings from a CSV file.

Details: Check which plan includes this.

Ask Hospitable support for help.
Add your properties first. Their names must match the file.

You can link booking sites and import calendars. Ask support about moving other data; we could not confirm bulk imports or help moving from another system.

Help center

Public guides and help pages. These alone do not show the quality of support.

Available

Public help center

Plan: Pro

Available

Public help articles

Details: All tiers

With conditions

Read help articles and guides.

Plan: FLEX / PRO / PRO+

You can read the guides without paying for a support chat. Help with your own account depends on your plan.

Email support

Email support, with any plan limits. Response time is unconfirmed.

With conditions

Get email support 24/7 through the dashboard, app or form.

Check plan: Confirm email support on Pro.

Available

Contact a person by email.

Plan: Host / Professional / Mogul

With conditions

Contact support by email or form.

Plan: FLEX / PRO / PRO+

Online support is staffed 24 hours on weekdays and 5am–5pm EST on weekends. FLEX lists replies within 48 hours. We could not confirm a faster response time for everyone.

Chat support

Live or in-app support chat. Check whether help comes from a person, an AI bot or self-service pages.

Available

24/7 live chat

Plan: Pro

Available

Contact a person by chat.

Plan: Host / Professional / Mogul

With conditions

Contact support through chat.

Plan: FLEX / PRO / PRO+

Use chat for urgent issues. Staff are online 24 hours on weekdays and 5am–5pm EST on weekends. FLEX lists replies within 48 hours.

Phone support

Phone support, with any plan or country limits.

Available

Phone support

Plan: Pro

We could not confirm this feature or what it requires.

With conditions

Request phone support.

Details: PRO / PRO+ upon request

We could not confirm phone hours or a promised response time for all users.

13 / API features

API features are listed below. Each row shows its access rules. Live operation is not confirmed.

Documented API versions

Versions listed in the public API guides. This does not guarantee they work with your setup.

Available

API version 1.

Details: Pro; check the requirements for the data you need.

Available

2.0

Details: Check that your plan lets you connect your own software.

With conditions

Uses v1 and v2 API paths.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

Reading data, calendars and messages uses v1 paths. Bookings, door codes and related tasks use v2 paths. The JSON Schema guide explains response formats. It is not a downloadable OpenAPI file.

API authentication

Security methods listed in the API guide. Approval to use the API and the right plan are separate requirements.

With conditions

Use an OAuth2 bearer token in the Authorization header.

Details: Pro; check the requirements for the data you need.

Each API key can create up to 5 tokens in 24 hours. Each token lasts 24 hours.

Available

Bearer token

Details: Check that your plan lets you connect your own software.

With conditions

Use an access token.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

An approved app exchanges a code for a token. Add access_token to the URL query for each API request.

Read property records

Read property records through the API.

With conditions

Read listings.

Details: Pro; check the requirements for the data you need.

You need API access and admin permission.

With conditions

GET /properties

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.

With conditions

Read properties and listings

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

Results come in pages. Your app can only read properties in the approved account. Insurance settings and door codes need extra permissions.

Read reservation records

An API tool reads booking records.

With conditions

Read bookings.

Details: Pro; check the requirements for the data you need.

Read up to 10 booking IDs per request.
You need API access and admin permission.
Booking v3 tools are marked beta.

With conditions

GET /bookings

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.

With conditions

Read bookings with date and status filters

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

You need messaging, smart-locks or external-cleaning-management permission. Missing counts by guest type are unknown. Some connections use zero as a default. Counts by guest type may not add up to the total.

Create bookings

An API tool creates bookings. This does not confirm the same steps are available in the interface.

With conditions

Create bookings.

Details: Pro; check the requirements for the data you need.

You need API access and admin permission.
Booking v3 tools are marked beta.

With conditions

POST /bookings

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.
Vendor tokens need reservation:write permission.
Manual bookings only. Dates cannot overlap an existing booking.
Creates manual bookings. A personal access token can skip minimum stays and date blocks. It cannot book dates that already have a booking.

With conditions

Create direct bookings

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

Use v2/book-property with direct-bookings permission. This works only for airgms bookings. Send stay dates, guest details, total payout and currency. It creates an invoice unless you turn that off.

Update bookings

An API tool changes booking fields. Check which fields and booking sites it supports.

With conditions

Change booking dates.

Details: Pro; check the requirements for the data you need.

This changes booking dates. Other fields use separate API actions.
You need API access and admin permission.
Changing dates recalculates money totals, even if applyRecalculation says otherwise.
Booking v3 tools are marked beta.

With conditions

PUT /bookings/{identifier}

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.
You need reservation:write permission. Booking type and ownership rules apply.
For Direct and booking-site bookings, change only notes and check-in or check-out times. Manual bookings may allow more changes. This depends on the token and who made the booking.

With conditions

Update direct bookings by reservation code

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

Use v2/book-property with reservation_code and the required booking fields. You need direct-bookings permission. This works only for airgms bookings. We do not know if you can edit bookings from other sites.

Read guest data

Read guest records through a separate API tool or as part of a booking response. Check which option is supported.

With conditions

Read guest records.

Details: Pro; check the requirements for the data you need.

You need API access and admin permission.

With conditions

Get guest details from booking records.

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.
Request include=guest. This does not give you a separate guest directory.

With conditions

Read guest records

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

You need messaging permission. Filter by guest UID or platform. Results come in pages. Names and photos may be missing. Contact details depend on the booking source.

Update guest records

Updates guest records, not just contact fields on a booking.

With conditions

Change guest records.

Details: Pro; check the requirements for the data you need.

You need API access and admin permission.

We could not confirm that connected software can use this feature.

Details: Check that your account lets connected software do this.

We do not know if the API can update a guest record on its own.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

Read guest messages

An API tool reads guest messages or conversation details.

With conditions

Read messages in a conversation.

Details: Pro; check the requirements for the data you need.

You need API access and admin permission.

With conditions

GET /bookings/{uuid}/messages

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.
You need message:read permission.
Read each booking’s messages at most two times per minute.

With conditions

Read threads with their messages

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

You need messaging permission. Results come in pages. Filter by booking, thread or date updated. There are limits on combining these filters.

Send guest messages

An API tool adds or sends guest messages. Check access requirements separately.

With conditions

Send a message in a conversation.

Details: Pro; check the requirements for the data you need.

You need API access and admin permission.
Owner chats cannot use airbnb2. Owner messages from the platform module go by email.

With conditions

POST /bookings/{uuid}/messages

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.
Send at most two messages per minute for each booking.
Each vendor or personal-token user can send 50 messages per five minutes.

With conditions

Send a message to a booking guest

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

You need messaging permission. Direct-booking guests get email. Other guests get messages through their booking site. Length limits vary. Use the returned message UID to check if it arrived.

Read nightly rates

Read rates through an API tool or nightly-price fields in a calendar response.

With conditions

Read prices from a rate-plan calendar.

Details: Pro; check the requirements for the data you need.

You need the rate-plan ID and listing ID.
You need API access and admin permission.

With conditions

Get nightly prices from calendar records.

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.
You need property:read and calendar:read permissions.
Each vendor or personal-token user can make 1,000 calendar requests per minute.

With conditions

Read nightly prices and minimum stays

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

Calendar records include currency, price and min_stay before booking-site markups. Read up to one year at a time. Your app needs permission to read the calendar.

Update nightly rates

Send nightly prices through the API. This is separate from working out which price to use.

With conditions

Change prices in a rate-plan calendar.

Details: Pro; check the requirements for the data you need.

You need the rate-plan ID and listing ID.
You need API access and admin permission.

With conditions

PUT property calendar rates

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.
You need property:read and calendar:write permissions.
Change prices up to 1,095 days ahead. Use the currency’s base units. Updates may finish after the request returns.

With conditions

Update calendar rates and minimum stays

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

You need the calendar-control scope. A price must include its currency. Batch results may show ignored dates or warnings. Check the status of returned request IDs. Do not assume the request finished successfully at once.

Read availability calendar

Read open dates or calendar nights through the API.

With conditions

Read listing calendars.

Details: Pro; check the requirements for the data you need.

You need API access and admin permission.
For multi-unit listings, allotment > 0 means space is available. Use calendar status only if allotment is not a number.

With conditions

GET /properties/{uuid}/calendar

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.
You need property:read and calendar:read permissions.
Each vendor or personal-token user can make 1,000 calendar requests per minute.

With conditions

Read property calendar for up to one year

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

You need calendar-control, direct-bookings or external-cleaning-management permission. Prices exclude any markup for a booking site. Older base fields repeat the current values.

Read payment records

Reads actual payment records. Changing payment settings or making payment links is a separate feature.

With conditions

Read Guesty Pay payment records.

Access: You need API access, admin permission and a Guesty Pay subscription. This covers Guesty Pay payments only.
Filters: Choose a date range of up to one month, or use a booking confirmation code. A confirmation code cannot be combined with other filters.

Details: Pro; check the requirements for the data you need.

With conditions

Read payout records. Guest-charge records are not confirmed.

Plan: Host / Professional / Mogul

You need transaction:read permission.
Reconnect Airbnb if you first approved access before January 12, 2024.
These are payout records, not every payment made by a guest.
Records include the booking site, type, amount, paid-out amount and payout details.

We do not know if the API can read individual payment records.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

Read refund records

An API tool reads refund records. This does not confirm that it can issue refunds.

We do not know if the API can read refund records.

We could not confirm that connected software can use this feature.

Details: Check that your account lets connected software do this.

We do not know if the API can read refund records.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

Read owner records

Read property-owner records through the API.

With conditions

Read owner records.

Details: Pro; check the requirements for the data you need.

You need API access and admin permission.

With conditions

GET /owners

Plan: Mogul

Your software needs permission to connect.
Use owner:read permission, or pat:read with a personal access token.

With conditions

Read team contacts with the property-owner role.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

Use GET v1/team-members with member_roles=property_owner and tasks permission. These are team contacts. They do not show ownership records, owner statements or which properties each person owns.

Custom data fields

API tools for custom fields or extra booking details. Check which types of data each tool supports.

With conditions

Read custom fields on bookings.

Details: Pro; check the requirements for the data you need.

You need API access and admin permission.
Booking v3 tools are marked beta.

With conditions

Add selected details to booking records.

Details: Check that your plan lets you connect your own software.

Your software needs vendor access and permission to connect.
You need enrichment:write and enrichment:shortcode:[key] permissions.
Request access separately for each supported shortcode.
You can add guidebooks, stay agreements and door codes. You can also add offers for guests to buy extras.

We do not know if the API supports fields you create yourself.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

Manage webhook plans

API tools to list, create or remove webhook plans. A guide to receiving webhook updates alone does not confirm these controls.

With conditions

List event alerts.

Details: Pro; check the requirements for the data you need.

You need API access and admin permission.

We could not confirm that connected software can use this feature.

Details: Check that your account lets connected software do this.

Ask support to set up event alerts. We do not know if the API can list, add or remove them.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

Documented throttling response

The API lists error 429 for too many requests or another stated request limit. Exact numeric limits need separate confirmation.

With conditions

Up to 15 requests per second, 120 per minute and 5,000 per hour.

Details: Pro; check the requirements for the data you need.

All account API tokens share these limits. Official Marketplace partner connections are excluded.
After HTTP 429, wait for the time in the Retry-after header.

With conditions

Request limits vary by tool.

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.
Messages and calendars have separate limits. We could not confirm one limit for all tools.

With conditions

Up to 1,000 requests per minute per token

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

Too many requests returns code16. We do not know if some tools have different limits.

Reservation pagination

Read booking records a page at a time. Check the default page size and any maximum.

With conditions

Read booking results in pages: 25 by default, up to 100.

Details: Pro; check the requirements for the data you need.

You need API access and admin permission.
Other API tools, including owners and payments, use different page limits.

With conditions

page and per_page; default 10, maximum 100

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.

With conditions

Results come in pages.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

Bookings use has_next_page to show if more results remain. Message threads use hasNextPage. We do not know if one page-size setting works across all tools.

Compare property management software for daily work — Guesty Pro vs Hospitable vs iGMS

List the jobs you want to handle in one place. Check booking sites, guest messages, payments and staff access first. Then compare the plan and extras needed for those jobs. A long feature list will not show whether your booking sites and work rules are covered.

Guesty Pro: what to consider

Ask for a full quote for the work you need. It should list setup, paid extras and booking-related charges. Check access terms before planning a custom software link. Read the Guesty Pro profile for its plans and requirements.

Hospitable: what to consider

Match the plan to your guest messages and work tasks. Owner statements and the owner portal need Mogul. Check direct-booking fees and any extra charges for pricing tools or smart devices. Read the Hospitable profile for its plans and requirements.

iGMS: what to consider

Check PRO+ if you need owner statements. Ask which AI and translation tools your plan includes; published details differ. Calendar-link bookings can have less detail than direct links. Read the iGMS profile for its plans and requirements.

Explore all property management options, how to choose property management software, how to plan a software switch to continue your shortlist.

Common questions

What should I test before switching to one of these tools?

Check future bookings, blocked dates and rate plans before the new system takes control. Then look at rates and fees on each booking site. A link marked connected does not prove that every booking or price rule moved across.

How should I compare the full setup for Guesty Pro, Hospitable and iGMS?

List the main software and any extras on their own. Extras can include lock tools, guidebooks, paid modules and a team to answer guests. Ask which tasks your quote covers. Name the person who will do the work that remains. An inbox or task list does not do it all for you.

Does Guesty Pro’s inbox include a team to answer guests?

Do not assume so. The inbox is a tool for messages. Guest Communication Services is a separate add-on with a team to handle guest contact. Ask whether that service is in your quote and what work the team will cover.

Does a Created smart-lock code in Hospitable mean the guest can enter?

No. Created, Visible and Active are different states. A code can exist before the guest can use it. Check its status and active dates before sending entry steps. Hospitable’s smart-lock feature is for Professional, Mogul and Legacy plans with a supported lock.

Why might an available Booking.com rate not send bookings to iGMS?

Check the rate-plan type. iGMS says only XML rate plans work with its Booking.com link. A non-XML plan may stay bookable without sending its bookings to iGMS. Ask Booking.com to confirm the mapping for every rate plan you sell.

Guesty Pro vs Hospitable vs iGMS

Overview

Guesty Pro

Hospitable

iGMS

Compare property management software for daily work — Guesty Pro vs Hospitable vs iGMS

Guesty Pro: what to consider

Hospitable: what to consider

iGMS: what to consider

Common questions

Your privacy

Privacy preferences

NecessaryAlways on

Analytics

AdvertisingNot in use

Guesty Pro vs Hospitable vs iGMS

Overview

Guesty Pro

Hospitable

iGMS

Essentials

Essentials and Host and Professional and Mogul

Host and Professional and Mogul

Compare property management software for daily work — Guesty Pro vs Hospitable vs iGMS

Guesty Pro: what to consider

Hospitable: what to consider

iGMS: what to consider

Common questions

Your privacy