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Guesty Pro vs Hospitable vs Hostaway

Compare Guesty Pro vs Hospitable vs Hostaway for daily rental work. Check bookings, guest messages and daily tasks. Choose a plan that covers the jobs you need.

Overview

Guesty Pro

Manage booking-site tools, guest messages, a shared calendar and tasks.

Best for: Bringing booking work, guest messages and staff tasks together under a quoted plan.

Hospitable

Sync booking calendars, use a shared guest inbox and set task rules tied to bookings.

Best for: Link guest messages and cleaning tasks to bookings.

Hostaway

Manage booking calendars, guest messages, daily tasks, owner reports and direct bookings.

Best for: Manage messages, daily tasks and owner reports together.

Your properties

Compare features by plan.

Billing

Filter comparison featuresShowing all 110 detailed properties.

Area Only differences & unknowns

What matters to you

Guesty Pro

4.6 / 5Out of 2,185 reviews

Property management

Hospitable

4.2 / 5Out of 1,090 reviews

Property management

Hostaway

4.8 / 5Out of 4,553 reviews

Property management

Score

Score94

STRCompare scoring

Score92

STRCompare scoring

Score96

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At a glance / Prices for your properties

Properties

Aimed at 4–199 listings. Ask the provider about account limits.

Essentials, Professional and Mogul list unlimited properties. Host allows up to two. We could not confirm an overall minimum.

The sales form groups accounts into 2–14, 15–49 and 50+ listings. One listing leads to a waitlist. Ask about the actual limits in your contract.

Overview

Guesty Pro combines booking-site tools, messages, a shared calendar and tasks.

Hospitable syncs booking-site calendars. It has a shared guest inbox and task rules triggered by bookings.

These tools manage booking site calendars, bookings and guest messages. They also handle tasks, owner reports and direct bookings. Ask for a plan quote for your full set of properties.

Plans and add-ons

Guesty Pro

Aimed at 4–199 listings. Ask the provider about account limits.

PriceOptimizer · add-on

Paid add-on. Hardware, partner services and usage may cost extra.

LocksManager · add-on

Paid add-on. Hardware, partner services and usage may cost extra.

GuestVerify · add-on

Paid extra. Ask what it includes and what it costs.

Trust Accounting · add-on

Paid extra. Ask what it includes and what it costs.

Essentials

Check the selected property count and billing period.

Host

Check the selected property count and billing period.

Mogul

Check the selected property count and billing period.

Professional

Check the selected property count and billing period.

Custom plan

Ask for a quote for your exact property count. Check included features, add-ons, the contract term and all charges.

Booking Website Pro · add-on

$49/month add-on is advertised; plan and applicable transaction charges remain separate. Resolve the published booking-fee conflict in your quote.

1-property price for your selection

Guesty Pro requires a quoteAsk for a quote. You may pay per listing, a share of income or both. A minimum fee may apply. The 4–199 listing audience is not a firm limit on who qualifies.

Plan prices and conditions

Guesty Pro: Contact the provider for a quote

Ask for a quote. You may pay per listing, a share of income or both. A minimum fee may apply. The 4–199 listing audience is not a firm limit on who qualifies.

Plan: monthly total · USD 59

Plan prices and conditions

Request a complete quoteNo complete plan total is published. Confirm included modules, setup, transaction charges and taxes. The one-listing sales route currently leads to a waitlist. Eligibility needs checking.

Limits and requirements

To use the developer API, your account must have API access. An admin must set up credentials, and requests need valid permission.
Optional modules and the charges in your contract can change your total.

Host allows up to two properties. The other listed plans allow unlimited properties.
Owner statements and the owner portal require Mogul.
Direct Basic charges the host 1%, plus payment processing fees. Premium lets you split fees or have the host pay them all.

The sales page is aimed at hosts with two or more listings. The one-listing link leads to a waitlist. This does not confirm a firm account minimum or maximum.
Dynamic Pricing costs extra for each activated listing. Smart-lock fees depend on matched devices. Outside services may need their own accounts and fees.
Cancel Booking.com and calendar-feed bookings on the booking site. The mobile app supports cancellations for fewer sites than the web dashboard.
Owner access for a group of units does not keep each unit’s calendar and bookings separate.

Review sources

TrustpilotTrustScore 4.6 / 5 · 2,049 reviews

G2Rating 4.6 / 5 · 136 reviews

CapterraRating 4.7 / 5 · 144 reviews

TrustpilotTrustScore 3.9 / 5 · 674 reviews

G2Rating 4.8 / 5 · 272 reviews

GetAppRating 4.7 / 5 · 144 reviews

CapterraRating 4.8 / 5 · 1,623 reviews

TrustpilotTrustScore 4.8 / 5 · 2,490 reviews

G2Rating 4.8 / 5 · 440 reviews

GetAppRating 4.8 / 5 · 1,623 reviews

Software AdviceRating 4.8 / 5 · 1,623 reviews

01 / Plans & requirements

Plan options

Plans offered for this rental software. Optional modules are separate from plan levels.

Available

Guesty Pro

Plan: Pro

Available

Essentials; Host; Professional; Mogul

Plan: Essentials / Host / Professional / Mogul

With conditions

Ask for a custom quote.

Details: Ask for a quote and check what is included.

Property-count groups on the website are not plan names. Check which tools and contract terms your quote includes.

Property limits

Listing or property limits for each plan. A target customer range does not confirm a strict limit.

Aimed at 4–199 listings. Ask the provider about account limits.

We could not confirm a firm property limit. Pricing targets 1–3 properties for Lite and 4–199 for Pro. The Lite overview says 5 or fewer, so check which range applies.

Available

Host: up to 2 properties. Other plans have no property limit.

Essentials, Professional and Mogul list unlimited properties. Host allows up to two. We could not confirm an overall minimum.

Plan: Essentials / Host / Professional / Mogul

With conditions

The sales form is for 2 or more listings.

The sales form groups accounts into 2–14, 15–49 and 50+ listings. One listing leads to a waitlist. Ask about the actual limits in your contract.

Details: Ask for a quote and check what is included.

One listing leads to a waitlist. We could not confirm a maximum property count.

How you are charged

How plan fees are worked out and billed. Check whether you pay per listing, per account or a share of booking income.

With conditions

Pay a set fee per listing or a percentage of booking income.

Plan: Pro

Your contract sets the fees and billing method.
Turn off a listing before the previous month ends to avoid the next month’s charge.

Available

Paid plans charge a base fee, plus extra-property fees when they apply.

Plan: Host / Professional / Mogul

With conditions

Ask for a quote for your properties.

Details: Ask for a quote and check what is included.

We could not confirm a full monthly or yearly account price. Ask about add-on and transaction fees too.

Booking fees

Fixed or percentage fees on bookings. Check which transactions they apply to.

With conditions

Percentage plans charge a share of Gross Booking Value.

Plan: Pro

Your contract sets the percentage. Fixed-fee plans are a separate option.
Canceling on or after check-in still incurs the full contract commission.

With conditions

Fees depend on how guests book and pay.

Plan: Professional / Mogul

Direct Basic and Direct Premium have different fees. These are not fees for every booking site.

With conditions

US Stripe website fees need checking.

Listed rate: Help lists 1.8% of the base price and fees, excluding tax. The host or guest can pay it.
Conflicting fees: Help says this is not added to 0.5%, but the Pro page lists both fees. Ask which terms apply. Do not add the two rates together.

Details: Ask for a quote and check what is included.

Paid add-ons

Features or services that cost extra beyond your plan.

With conditions

PriceOptimizer, LocksManager, Damage Protection, Advanced Analytics and GuestVerify cost extra.

Plan: Pro

Ask about add-on prices and fees for each transaction.

Available

Optional setup help, extra devices and some pricing tools cost extra.

Plan: Essentials / Host / Professional / Mogul

With conditions

Booking Website Pro, Dynamic Pricing and Smart Locks

Details: Ask for a quote and check what is included.

Pro website lists $49/month. Dynamic Pricing charges per activated listing. Smart Locks charges per matched device. Check the full quote.

Trial

Trial length and rules. A demo is different from a free trial.

Not supported

No free trial; one-on-one demo offered

Plan: Pro

Available

14 days; no card required

Trial start: The trial starts when you create your account. There is no property limit.
Subscribing: When you sign up for a plan, the trial ends.
Dynamic Pricing: To turn it on, first sign up for a plan. This ends the main trial. Essentials has its own Dynamic Pricing trial.

Details: Mogul trial

A demo is offered. We could not confirm a free trial, its length or who can get one.

Setup fees

One-time setup fees. A missing price does not mean setup is free.

With conditions

One-time platform and accounting setup fees may apply.

Plan: Pro

Ask which fees apply and their amounts.
Accounting is a separate paid tool.

Available

No required setup fee. You can pay for extra setup help.

Plan: Essentials / Host / Professional / Mogul

Setup help is offered. Ask for setup and data-moving fees in your quote.

02 / Channels & sync

Airbnb connection

How to connect Airbnb, and which accounts and listings qualify.

With conditions

Connect to Airbnb.

Plan: Pro

Connect a supported booking site. The details you can share may differ by site.

Available

Connect to Airbnb.

Plan: Essentials / Host / Professional / Mogul

With conditions

Connect to Airbnb.

Details: Ask for a quote and check what is included.

Setup and the details you can share may differ by booking site. Check your custom plan terms.

Vrbo connection

How to connect Vrbo, and which accounts and listings qualify.

With conditions

Connect to Vrbo.

Plan: Pro

Connect a supported booking site. The details you can share may differ by site.

Available

Connect to Vrbo.

Plan: Essentials / Host / Professional / Mogul

With conditions

Connect to Vrbo.

Details: Ask for a quote and check what is included.

Setup and the details you can share may differ by booking site. Check your custom plan terms.

Booking.com connection

How to connect Booking.com and which accounts and listings qualify.

With conditions

Connect to Booking.com.

Plan: Pro

Connect a supported booking site. The details you can share may differ by site.

Available

Connect to Booking.com.

Plan: Essentials / Host / Professional / Mogul

With conditions

Connect to Booking.com.

Details: Ask for a quote and check what is included.

Setup and the details you can share may differ by booking site. Check your custom plan terms.

iCal import

Import calendars from other tools. Check which details arrive and how updates work.

With conditions

Import outside calendars as date blocks.

Check plan: Pro includes iCal; confirm this import tool.

Up to 10 calendar feeds per listing.
Imported blocks are left out of Advanced Analytics and do not start Smart Calendar Rules.

Available

Checks outside calendars about every 20 minutes.

Plan: Essentials / Host / Professional / Mogul

Imports blocked dates. Guest and payment details depend on what the outside calendar shares.

With conditions

Import bookings from outside calendars.

Details: Ask for a quote and check what is included.

Only future events are imported. Blocked dates may appear as bookings. Details depend on the outside calendar. Prices do not sync.

iCal export

Export calendar feeds to other tools. A calendar feed is different from an export of full booking records.

With conditions

Share current and future bookings and blocked dates.

Check plan: Pro includes iCal; confirm calendar export.

Available

Share booking and task calendars.

Details: Check which plan includes this.

With conditions

Share a listing’s calendar link.

Details: Ask for a quote and check what is included.

Shares future bookings. Money and contact details depend on the user’s permissions. A Hostaway feed cannot link two Hostaway listings.

Rate sync

Send rates to linked booking sites. Check which sites are supported and any limits.

With conditions

Share prices with linked sites.

Plan: Pro

Connect a supported booking site. The details you can share may differ by site.

Available

Send prices to linked booking sites.

Details: Check which plan includes this.

With conditions

Share prices with supported booking sites.

Details: Ask for a quote and check what is included.

The booking site and your contract decide which prices and listing details sync. iCal does not sync prices.

Availability sync

Send open and blocked dates to booking sites. Check how it works and any limits.

With conditions

Share open and blocked dates with linked sites.

Plan: Pro

Connect a supported booking site. The details you can share may differ by site.

Available

Send open and blocked dates to linked booking sites.

Plan: Essentials / Host / Professional / Mogul

Airbnb limited connections cannot send these updates.

With conditions

Share open and blocked dates in both directions.

Details: Ask for a quote and check what is included.

Set up both directions. Update speed depends on whether the connection uses API, XML or iCal.

Reservation sync

Import bookings and changes from booking sites, or keep them in sync. Check which sites are supported.

With conditions

Sync bookings from linked sites.

Plan: Pro

Connect a supported booking site. The details you can share may differ by site.

Available

See bookings from linked sites in one calendar.

Details: Check which plan includes this.

With conditions

Import bookings and update open dates.

Details: Ask for a quote and check what is included.

Link each listing correctly and set up both directions. The details imported depend on the connection.

Channel message sync

Send and receive guest messages through booking-site connections. Check which sites are supported.

With conditions

Airbnb, Vrbo and Booking.com message threads

Plan: Pro

Email, text and WhatsApp may need extra accounts or fees. Check each service.

Available

Send and receive Airbnb, Vrbo and Booking.com messages

Plan: Essentials / Host / Professional / Mogul

Connect a supported booking site first.

With conditions

Sync guest messages from supported booking sites.

Details: Ask for a quote and check what is included.

Supported messages depend on the site and connection contract.

Sync limitations

Known delays, fields that do not sync and limits on connections. These details alone do not show how reliable the service is.

With conditions

iCal updates usually arrive within one hour.

Check plan: Pro includes iCal; confirm these limits.

Use either iCal or a direct link for the same calendar. Using both can duplicate dates.
Imported entries block dates. You cannot edit them as guest bookings.

Available

Imports blocked dates from an outside calendar.

Details: Essentials / Host / Professional / Mogul: iCal import

It does not import past bookings. Other details depend on what that calendar shares.
To share dates back, you need a separate calendar export.

With conditions

Updates and supported details depend on the connection.

Details: Ask for a quote and check what is included.

iCal updates at intervals and only covers open dates. Built-in API links can do more. Sending listing content may need its own booking site contract.

03 / Reservations & calendars

Multi calendar

A calendar view showing multiple listings and bookings together.

Available

See your listings in one calendar.

Plan: Pro

Available

See your listings in one calendar.

Plan: Essentials / Host / Professional / Mogul

With conditions

See bookings, prices and tasks in one calendar.

Details: Ask for a quote and check what is included.

Filter properties and change bookings or date rules. Supported fields vary by booking site.

Manual bookings

Enter bookings by hand as well as importing them from booking sites.

Available

Add bookings yourself.

Plan: Pro

With conditions

Create manual bookings through an AI app.

Plan: Host / Professional / Mogul

Use a supported AI app and approve its connection. You must own the account or be an admin with full access.
Handle payments for manual bookings outside Hospitable.
For bookings from booking sites, you can only change notes and check-in or check-out times.
This uses MCP, a way for an AI app to connect to Hospitable. We could not confirm the same controls in the website.

With conditions

Create bookings from the calendar.

Details: Ask for a quote and check what is included.

Check how payments and booking-site updates work. Not all sites support the same actions.

Booking changes

Edit booking fields and check whether changes reach linked booking sites.

With conditions

Change guest counts, listing and stay times in the phone app.

Check plan: Pro includes the app; confirm these booking changes.

Ask which changes reach the linked booking site.

With conditions

Change manual bookings through an AI app.

Plan: Host / Professional / Mogul

Use a supported AI app and approve its connection. You must own the account or be an admin with full access.
Handle payments for manual bookings outside Hospitable.
For bookings from booking sites, you can only change notes and check-in or check-out times.
This uses MCP, a way for an AI app to connect to Hospitable. We could not confirm the same controls in the website.

With conditions

Change bookings in the calendar.

Details: Ask for a quote and check what is included.

The booking site and booking status may limit changes. Check the saved booking and dates on linked sites.

Booking cancellation

Cancel bookings, with each booking site’s rules and refund limits.

With conditions

Cancel a booking through its status in the phone app.

Plan: Pro

Check the booking site’s cancellation and refund steps.

With conditions

Cancel manual bookings through an AI app.

Plan: Host / Professional / Mogul

Use a supported AI app and approve its connection. You must own the account or be an admin with full access.
Handle payments for manual bookings outside Hospitable.
For bookings from booking sites, you can only change notes and check-in or check-out times.
This uses MCP, a way for an AI app to connect to Hospitable. We could not confirm the same controls in the website.

With conditions

Cancel supported bookings in Hostaway.

Website: Cancel Direct, Booking Engine, Airbnb and Vrbo bookings. You need permission to cancel.
Phone app: Supports Direct, Booking Engine and Vrbo bookings.
Other steps: Cancel Booking.com and iCal bookings at the source. Older Vrbo bookings from before the connection may need to be canceled on Vrbo. Set a message rule to tell guests when you cancel.

Details: Ask for a quote and check what is included.

Calendar blocking

Block dates without making a paid guest booking.

With conditions

Block dates for maintenance or preparation.

Check plan: Pro includes Multi-Calendar; confirm date blocking.

Available

Block dates for owner stays, family visits or work.

Details: Check which plan includes this.

With conditions

Block or change many dates at once.

Details: Ask for a quote and check what is included.

Rules for selected dates override defaults. Sharing changes with booking sites depends on the connection.

Booking import

Move or import existing bookings. Check which sources and file formats are supported.

With conditions

Upload bookings using CSV or XLSX templates.

Details: Check which plan includes this.

Do not import bookings already added by a booking-site connection.

With conditions

Support can import past manual or direct bookings from a CSV file.

Details: Check which plan includes this.

Ask Hospitable support for help.
Add your properties first. Their names must match the file.

With conditions

Import bookings from a CSV file.

Details: Ask for a quote and check what is included.

Support must turn this on, and you need admin access. Import up to 500 bookings at a time. They become direct bookings. Duplicate booking-site records can cause double bookings. Other automatic tasks may still run.

Guest records

Save and view guest or contact history. This does not confirm a full customer-management system.

Available

Save guest contact details and preferences.

Plan: Pro

Available

See past chats and details about returning guests.

Details: Check which plan includes this.

With conditions

Guest Book and online check-in guest data

Details: Ask for a quote and check what is included.

The main guest is recorded when the booking is made. Other adult guests appear after the form is sent in. Native ID collection does not prove documents are genuine.

Booking export

Export booking records. Check which file formats are supported.

Available

Download booking reports as CSV files.

Plan: Pro

Available

Download bookings as a CSV file.

Details: Professional / Mogul for full metrics

With conditions

Download bookings as a CSV file.

Details: Ask for a quote and check what is included.

Choose visible or all reservation fields. Guest-data export relies on the Online Check-In Form being enabled. This is not a full-system backup.

04 / Rates & booking rules

Seasonal rates

Set prices for dates or seasons in your rental software.

With conditions

Use Rate Strategies for seasonal and holiday prices.

Check plan: Pro includes Rate Strategies; confirm seasonal rules.

Manual changes and changes from other pricing tools stay in place unless you choose to override them.

Available

Set nightly prices for selected dates.

Details: Check which plan includes this.

With conditions

Change prices for a range of dates.

Details: Ask for a quote and check what is included.

Only open dates change. Booked dates are skipped.

Minimum stays

Set minimum stays. Check limits for each date and booking site.

With conditions

Set default minimum stays for linked sites.

Check plan: Pro includes Multi-Calendar; confirm minimum-stay controls.

Calendar changes and pricing tools can override defaults.
For Expedia, change minimum stays in the calendar, not the property defaults.

With conditions

Set stay lengths that change as dates approach.

Setup: Turn on Dynamic Pricing first. When you turn on dynamic stay rules, they replace your old manual stay edits.
Overrides: Your later edits and calendar rules take over. Local stay limits come first.
Essentials: We could not confirm this feature on Essentials.

Plan: Host / Professional / Mogul

Dynamic Pricing fees and limits apply.
Choose your ideal and shortest stays. You can set them by day of the week.

With conditions

Set minimum and maximum stays by date.

Details: Ask for a quote and check what is included.

Default listing settings apply to future dates as they open. For dates already open to bookings, update the calendar. Rules for specific dates take priority.

Gap night rules

Adjust rules for unbooked nights between stays.

With conditions

Use pricing rules to fill gaps between bookings.

Check plan: Pro includes Rate Strategies; confirm gap rules.

With conditions

Allow shorter stays in gaps between bookings.

Setup: Turn on Dynamic Pricing first. When you turn on dynamic stay rules, they replace your old manual stay edits.
Overrides: Your later edits and calendar rules take over. Local stay limits come first.
Essentials: We could not confirm this feature on Essentials.

Plan: Host / Professional / Mogul

Dynamic Pricing fees and limits apply.
Choose a lower stay minimum for gaps that are too short for your normal rules.

With conditions

Allow shorter stays to fill gaps between bookings.

Details: Ask for a quote and check what is included.

Set the smallest gap and how far ahead to look. Manual changes turn the rule off for those dates. A multi-unit group needs a gap in every unit.

Length of stay discounts

Give discounts based on how long guests stay.

With conditions

Offer weekly and monthly discounts on Airbnb, Vrbo, direct and manual bookings.

Details: Check which plan includes this.

Available

Offer discounts for longer stays on Airbnb and Direct.

Details: Check which plan includes this.

Set up Direct discounts separately. Airbnb promotions do not carry over.
Direct uses just one discount. A longer-stay deal comes first. Next is an early-booking deal, then a last-minute deal.

With conditions

Weekly and monthly discounts

Details: Ask for a quote and check what is included.

Support differs by booking site. Custom day counts for monthly discounts apply to Hostaway direct, website and Google Vacation Rentals bookings.

Last minute discounts

Give discounts based on how soon guests arrive.

With conditions

Change prices based on how soon guests arrive.

Plan: Pro

Ask how discounts combine and which booking sites support them.

Available

Offer last-minute discounts on Airbnb and Direct.

Details: Check which plan includes this.

Set up Direct discounts separately. Airbnb promotions do not carry over.
Direct uses just one discount. A longer-stay deal comes first. Next is an early-booking deal, then a last-minute deal.

With conditions

Add a last-minute discount by hand after booking.

Details: Ask for a quote and check what is included.

You add the listed custom discounts by hand after booking. Use them for Hostaway direct and website bookings. They do not apply on their own before booking on every travel site.

Dynamic pricing

Built-in tools that set prices and connections to outside pricing tools are separate features.

With conditions

Use Guesty PriceOptimizer to adjust nightly prices.

Details: Pro + PriceOptimizer add-on

PriceOptimizer costs extra. Fees depend on your package.

With conditions

Built-in tools set nightly prices.

Essentials: After the Dynamic Pricing trial, pay $15 per property each month. This fee applies if the tool was on during that billing period.
Paid plans: Use within the plan’s included property count is covered. The base plan fee still applies.
Extra properties: Extra fees have two rules. The tool must be on during the billing period. You must have more active properties than your plan includes.
Extra-property rates: For an extra property with a check-in, the normal fee covers this tool. With the tool on but no check-in, it costs $10 for the month.

Plan: Essentials / Host / Professional / Mogul

With conditions

Built-in tools adjust nightly prices each day.

Details: Ask for a quote and check what is included.

Pay for each listing you turn on. Manual calendar prices stay in place. Limited market data can produce the same price across dates. Higher rental income is not independently confirmed.

Pricing connections

Connections to nightly-pricing tools and what they require.

With conditions

Connect PriceLabs to change prices and stay rules.

Details: Pro + separate PriceLabs account

You need a PriceLabs account and connection token.
PriceLabs sends up to 540 days. Overlapping Rate Strategies can override stay rules.

With conditions

Connect to PriceLabs.

Plan: Host / Professional / Mogul

You need a PriceLabs account and a working connection. Its fees are separate.
We could not confirm other pricing services.

With conditions

PriceLabs rate connection

Details: Ask for a quote and check what is included.

Use a separate PriceLabs account. Connect it with the access details from Hostaway’s marketplace. Prices are sent every 24 hours. PriceLabs does not open or block dates. Check its plan and fees.

05 / Guest messaging & AI

Unified inbox

See guest message threads from supported booking sites in one view.

Available

Read guest messages in one inbox.

Plan: Pro

Available

Read Airbnb, Vrbo and Booking.com messages in one inbox.

Plan: Essentials / Host / Professional / Mogul

With conditions

Read booking-site, email, text and WhatsApp messages together.

Details: Ask for a quote and check what is included.

Setup and tools vary by channel. Ask which messages your account supports and what they cost.

Scheduled messages

Schedule messages before or after booking dates and times.

With conditions

Schedule messages around check-in and check-out.

Check plan: Pro includes Automated Messages; confirm these timing controls.

Available

Schedule messages around booking, arrival and departure.

Plan: Essentials (limited) / Host / Professional / Mogul

Essentials has fewer message rules. Messages must include the guest portal link.
On Essentials, you cannot turn off the new-booking message or remove its required text.

With conditions

Schedule messages around booking events.

Details: Ask for a quote and check what is included.

Timing can be offset by up to 60 days. Booking.com messages stop seven days after check-out or cancellation. Booking-site email aliases may expire.

Event triggers

Send messages when listed booking events happen.

With conditions

Send messages when bookings are confirmed.

Check plan: Pro includes Automated Messages; confirm this trigger.

Available

Send messages when booking events happen. Essentials covers new bookings only.

Plan: Essentials (limited) / Host / Professional / Mogul

Essentials has fewer message rules. Messages must include the guest portal link.
On Essentials, you cannot turn off the new-booking message or remove its required text.

With conditions

Send messages for booking, stay, payment or door-code events.

Details: Ask for a quote and check what is included.

Payment Success works for charges managed through Hostaway. For payments taken by booking sites, use payment-status rules.

Conditional messages

Rules that send or skip messages based on booking details.

With conditions

Use booking and message rules to choose what gets sent.

Check plan: Pro includes Automated Messages; confirm these rules.

All your conditions must match when the message is sent.

Available

Use rules to draft or send answers to guest questions.

Plan: Host / Professional / Mogul

The question must match your rule. Turn on automatic sending if you want replies sent for you.
Rules cover selected question topics, booking stages, properties and booking sites.

With conditions

Use booking details, open dates or payment rules to choose messages.

Details: Ask for a quote and check what is included.

Rules usually must match when an event starts a task. Reservation and Always settings can check again. Extra rules cannot be changed once created.

Message templates

Reuse message templates and fill them with supported guest or booking details.

Available

Saved replies

Plan: Pro

Available

Reuse saved messages and fill in guest details.

Plan: Essentials / Host / Professional / Mogul

With conditions

Reuse messages with guest and stay details.

Details: Ask for a quote and check what is included.

Write your saved messages and set their format for each channel.

AI suggested replies

AI writes a draft. A person checks or sends it.

With conditions

ReplyAI writes drafts you can edit and send.

Plan: Pro

A user with the right permissions must turn on ReplyAI.
Setup can take up to 24 hours.
Ask Guesty about AI fees and message limits.

Available

AI writes a draft. You review it and click Send.

Plan: Essentials / Host / Professional / Mogul

Essentials allows 10 uses each week, shared by Suggest with AI and Improve with AI.
Paid plans have no limit on Suggest with AI.
Mogul automatic replies are a separate option.

With conditions

AI drafts replies using property and booking details.

Details: Ask for a quote and check what is included.

Turn on AI Replies and add the facts it should use. Missing facts may stop it from writing a draft. Ask what it costs for your account.

AI automatic replies

AI sends guest replies without a person approving each one. Check the limits.

With conditions

AutoReply can send replies for you.

Setup: Turn on the agent. Choose the message types, properties and hours it can cover.
Review: The AI scores each reply. You set the score needed to send it. You review replies below that score.
Access and fees: Ask Guesty if your account has access. Check the fees and limits.

Plan: Pro

With conditions

AI can send guest replies for you.

Plan: Mogul

Turn on Auto Reply.
Choose the timing, properties and topics. It will not reply if it lacks details or the topic is blocked.

With conditions

AI can send replies that match your rules.

Details: Ask for a quote and check what is included.

Choose Auto-reply for each rule you want. It sends without waiting for approval. Set up and test the saved knowledge first.

Approval before AI sends

Controls for a person to check an AI reply before it is sent.

With conditions

You review the ReplyAI draft, then click Send.

Plan: Pro

AutoReply sends some replies for you. It asks you to review replies below your chosen AI score.

Available

AI writes a draft. You review it and click Send.

Plan: Essentials / Host / Professional / Mogul

Essentials allows 10 uses each week, shared by Suggest with AI and Improve with AI.
Paid plans have no limit on Suggest with AI.
Mogul automatic replies are a separate option.

With conditions

Review drafts or let AI send replies.

Draft replies: Review, edit or replace the draft before sending.
Automatic replies: Auto-reply sends without waiting for your approval.

Details: Ask for a quote and check what is included.

Translations

Check automatic message translation. Templates written in several languages are a different feature.

With conditions

Translate the latest guest message into your display language.

Check plan: Pro includes ReplyAI; confirm translation.

Works on current and future guest messages. Very short messages or messages you have answered may not translate.

We could not confirm this feature or what it requires.

With conditions

Translate incoming messages with one click.

Details: Ask for a quote and check what is included.

Hostaway lists inbox translation across channels. We could not confirm all supported languages or usage limits.

SMS messages

Text guests by SMS. Check supported countries, phone numbers and fees.

With conditions

Send and receive guest texts in the inbox.

Details: Check which plan includes this.

Save a valid guest phone number. Guests in the US and Canada see a US sender number.
The limit is 306 GSM-7 characters or 134 Unicode characters. Longer messages are cut off.
Message logs last 14 days. Ask about text-message fees and which plan includes them.

We could not confirm this feature or what it requires.

With conditions

Send and receive texts in the inbox.

Details: Ask for a quote and check what is included.

Ask about activation, supported countries and message fees.

Email messages

Email guests. Check sender and booking-site limits.

With conditions

Email the guest’s main personal or booking-site address.

Check plan: Pro includes the inbox; confirm email sending.

A booking-site address sends through that site. A personal address sends to the guest’s email.

With conditions

Write inbox emails to guests who booked through Direct.

Details: Professional / Mogul: Direct booking guest emails

Direct booking fees apply.
Booking emails use fixed Hospitable text and branding. You cannot edit them like emails in the inbox.

With conditions

Email in the inbox and automations

Details: Ask for a quote and check what is included.

Booking-site email aliases may stop working after a set time. This can limit later contact with guests.

06 / Direct bookings & payments

Website builder

Vendor-provided tools to create and host a direct-booking website.

Available

Build a direct-booking website.

Plan: Pro

Available

Build a website where guests can book directly.

Plan: Professional / Mogul

With conditions

Build a booking website. Pro is an extra option.

Details: Ask for a quote and check what is included.

The basic website is included. Pro lists $49 per month. Direct-booking fee descriptions conflict, so ask which fees apply.

Booking widget

Add a booking engine to a website hosted elsewhere.

With conditions

Add a booking form to your website.

Check plan: Pro includes Booking Engine; confirm embedded forms.

Your website must allow JavaScript or custom code.

Available

Add a booking form to your website.

Plan: Professional / Mogul

With conditions

Add a booking calendar to your website.

Details: Ask for a quote and check what is included.

You need a published Hostaway booking website. Each page allows one calendar widget. You cannot embed the booking website itself in an iframe.

Custom domain

Use your own domain for the provider’s direct-booking website.

With conditions

Use your own web address for the Booking Engine.

Check plan: Pro includes Booking Engine; confirm this website option.

You must own and set up the web address.
Guesty Websites Basic charges $15 per month for a custom address. Advanced Website is a separate paid option.

With conditions

Use your own web address for a Direct site.

Plan: Professional / Mogul

You need to own the web address, set up its DNS records and publish the Direct site.
Direct booking fees apply.

With conditions

Use your own web address.

Details: Ask for a quote and check what is included.

Change DNS records with your web-address provider. The address costs extra. Setup for the standard website can take up to 48 hours.

Payment processors

Payment services, with country and plan requirements.

Available

Stripe, Merchant Warrior, Hyp

Plan: Pro

Available

Direct Basic uses your Stripe account. Direct Premium uses Hospitable and Adyen.

Plan: Professional / Mogul

With conditions

Connect Stripe, Braintree or Authorize.net.

Details: Ask for a quote and check what is included.

Each service needs its own account and charges fees. Deposit holds and renewal options differ.

Payment schedules

Schedule booking payments or installments. Check which booking types are supported.

With conditions

Start scheduled payments when a booking is confirmed.

Details: Check which plan includes this.

You need a valid payment method and a supported payment service.
Excludes Airbnb guest payments and Payments by Booking.com.
Ask which payment schedules you can change.

Available

Let Direct guests pay in scheduled installments.

Plan: Professional / Mogul

With conditions

Split payments into stages and charge the balance later.

Details: Ask for a quote and check what is included.

Exclude sites that collect the guest’s payment themselves. The balance adjusts after price changes or charges you make by hand.

Security deposits

Collect or hold refundable deposits. Damage insurance and protection are separate features.

With conditions

Hold a card deposit and charge it from the booking payment screen.

Details: Check which plan includes this.

You collect the deposit through the saved payment method; the booking site does not.
Ask how long the hold lasts and which plan includes it.

Available

Separate refundable deposit charge

Plan: Professional / Mogul

Usually charged two days before arrival. This is not damage insurance.

With conditions

Set up card deposit holds automatically or by hand.

Payment services: Stripe holds last 7 days; Authorize.net holds last 30 days. Braintree is not supported.
Renewals: Only Stripe renews holds automatically. This is off for stays of 7 days or less. Renewal can happen no later than 2 days after check-out.
Reports: The listed money reports and guest receipts leave out holds that were charged.

Details: Ask for a quote and check what is included.

Refunds

Issue refunds through supported payment steps. Check whether fees are refunded too.

With conditions

Refund paid charges to the original payment method.

Details: Check which plan includes this.

Canceling a booking does not automatically refund it.
Use Airbnb’s Resolution Center for Airbnb refunds. Use Booking.com’s extranet for virtual-card refunds.
Refund each payment separately. Recording a refund does not send money.

Available

Issue refunds yourself or use automatic refunds based on your cancellation policy.

Plan: Professional / Mogul

Direct Basic does not return Stripe processing fees.

With conditions

Partial or full Stripe refunds per charge

Details: Ask for a quote and check what is included.

This applies when you manage payment, not when Airbnb collects it. You cannot make Braintree/Authorize.net refunds in this dashboard. Refunds do not update Total Paid.

Rental agreements

Create, send or sign guest agreements. Check whether electronic signatures are supported.

With conditions

Let guests sign agreements online.

Plan: Pro

Set up the Guest App first.

Available

Direct booking rental agreements

Plan: Professional / Mogul

With conditions

Let guests sign rental agreements online.

Details: Ask for a quote and check what is included.

Set up the agreement and guest steps. Whether it is legally binding is not confirmed.

Guest verification

Checks of guest identity or bookings. These do not guarantee you meet legal rules.

With conditions

Use GuestVerify for ID checks and guest risk screening.

Details: Pro + GuestVerify

GuestVerify costs extra. It does not guarantee legal compliance.

Available

Direct Premium checks guests.

Plan: Professional / Mogul

With conditions

Connect Autohost to screen guests and check IDs.

Details: Ask for a quote and check what is included.

You need a separate Autohost account, API link and message rules. A manager must review flagged cases. ID on a check-in form does not prove the ID is real.

Direct booking fees

Fees for direct bookings. Check payment-processing fees and paid protection too.

With conditions

Advanced Website: $49 per month plus 0.5% of direct Gross Booking Value.

Details: Pro + Advanced Website

Charged per website after you publish it.
Other direct-booking options may have different fees.
Payment-service and gateway fees are extra.

Available

Basic: 1% host fee; Premium: 3% host + 4% guest or 7% host

Plan: Professional / Mogul

With conditions

US Stripe website fees need checking.

Listed rate: Help lists 1.8% of the base price and fees, excluding tax. The host or guest can pay it.
Conflicting fees: Help says this is not added to 0.5%, but the Pro page lists both fees. Ask which terms apply. Do not add the two rates together.

Details: Ask for a quote and check what is included.

07 / Cleaning & operations

Automatic tasks

Creates tasks automatically from bookings or events linked to a booking.

With conditions

Create repeat tasks for check-in, check-out or new bookings.

Check plan: Pro includes Task Management; confirm this task.

Available

Create task rules for each stage of a booking.

Plan: Essentials / Host / Professional / Mogul

With conditions

Create tasks yourself or from booking events.

Details: Ask for a quote and check what is included.

Apply an auto-task to one channel or all channels. Use Create tasks to apply it to existing bookings. Changing task times by hand stops later booking-time updates.

Cleaner access

Give cleaners access to tasks or calendars without extra management tools they do not need.

With conditions

Limit cleaner and maintenance staff to task tools.

Check plan: Pro includes Task Management; confirm staff access.

Ask which roles and task tools are included.

Available

Invite teammates to see their assigned work.

Plan: Host / Professional / Mogul

Invite each teammate and choose their properties and tasks.
We could not confirm teammate portal access on Essentials.

With conditions

Choose what cleaners can see.

Details: Ask for a quote and check what is included.

Set their listing and tool permissions. Admins can see all listings and tools.

Task checklists

Reuse task lists and mark jobs done.

With conditions

Use task checklists and see when they were completed.

Check plan: Pro includes Task Management; confirm this tool.

Available

Check off task steps in the Tasks App.

Details: Check which plan includes this.

Older task guides show a different process.

With conditions

Save and reuse task checklists.

Details: Ask for a quote and check what is included.

Check off each item. You cannot change the order while making the list or after saving it.

Photo requirements

Ask for or require photos of finished work.

With conditions

Ask for before-and-after photos in task comments.

Check plan: Pro includes Tasks and the app; confirm photo requests.

We do not know if photo uploads can be required.
Only users with the right role can create tasks.

Available

Require photos for tasks.

Details: Check which plan includes this.

Use the Tasks App. Older guides give different instructions.

Tasks can include images. We do not know if photos can be requested or required before a task is marked done.

Task notifications

Send notices when tasks are assigned, changed or completed.

With conditions

Send alerts for tasks you create and assign.

Check plan: Pro includes Task Management; confirm task alerts.

Ask how alerts are delivered.

Available

Send task alerts and reminders.

Plan: Essentials / Host / Professional / Mogul

Essentials supports email and calendar alerts where set up, but not text messages.
Text alerts need a teammate set up on Host, Professional or Mogul.

With conditions

Task reminders, assignee updates and late-task alerts

Details: Ask for a quote and check what is included.

Reminders run at 8 am on the task day, in the listing’s time zone. Same-day bookings have a separate rule. Chosen supervisors get alerts when tasks start or end more than 30 minutes late.

Maintenance tasks

Record maintenance jobs or assign them to someone. General reminders are a separate feature.

With conditions

Set repeat maintenance and inspection tasks.

Check plan: Pro includes Task Management; confirm this task.

Available

Recurring maintenance tasks

Details: Check which plan includes this.

With conditions

Recurring maintenance tasks

Details: Ask for a quote and check what is included.

Contact support to activate recurring tasks. Tasks are created up to one month ahead. Tasks edited by hand may stop receiving later changes.

Cleaning connections

Connections to outside cleaning services, with their setup requirements.

With conditions

Connect Turno to schedule cleaners.

Details: Check which plan includes this.

You need a Turno account and token. Link each property. Turno fees may apply.

With conditions

Connect to Turno.

Plan: Host / Professional / Mogul

You need a Turno account and a working connection. Turno fees may apply.

With conditions

Connect Turno to schedule cleaners.

Details: Ask for a quote and check what is included.

You need a separate Turno account and must link properties. Its fees and terms apply. Cleaning jobs appear in Turno, not Hostaway.

08 / Check-in & smart access

Checkin instructions

Send check-in details to guests at supported stages of a booking.

Available

Show arrival details in the web guest app.

Plan: Pro

Available

Schedule messages with check-in details.

Plan: Essentials (limited) / Host / Professional / Mogul

Essentials has fewer message rules. Messages must include the guest portal link.
On Essentials, you cannot turn off the new-booking message or remove its required text.

With conditions

Show arrival details after guests meet your conditions.

Details: Ask for a quote and check what is included.

Showing the door code, Wi-Fi details or address can depend on conditions. These can include payment, an agreement, preauthorization, a completed form or time. If no conditions are set, the details stay visible.

Guest portal

A booking page or portal for guests. Check what guests can do there.

Available

Give guests a web app with forms, arrival details and agreements.

Plan: Pro

Available

Guest portal with check-in tasks and booking details

Plan: Essentials / Host / Professional / Mogul

Booking and payment tools for Direct require Professional or Mogul.
Essentials shows guests an offer to buy Trip Insurance. You cannot remove it.

With conditions

Reservation portal with stay details and payments

Details: Ask for a quote and check what is included.

It can show instructions, balances, extras and receipts. After checkout, you cannot add or update a card. Payment links are a separate option.

Lock connections

Supported smart-lock platforms connect directly or through another service.

With conditions

LocksManager supports brands including Schlage, Nuki and TTLock.

Details: Pro + LocksManager

LocksManager costs extra. You need compatible locks and a working connection.

Available

Connect supported Schlage, Yale and August locks.

Plan: Professional / Mogul

Compatible lock model

With conditions

Connect supported smart locks

Details: Ask for a quote and check what is included.

You need compatible devices, the provider’s permission and accepted payment terms. Do not use Smart Locks and RemoteLock for the same lock at the same time.

Automatic lock codes

Creates lock codes automatically for each booking. Check the required hardware and services.

With conditions

Create a different door code for each booking.

Details: Pro + LocksManager add-on

LocksManager costs extra. You need compatible locks and a working connection.

Available

Create a different door code for each booking.

Plan: Professional / Mogul

Compatible lock model

With conditions

Create door codes for bookings automatically.

Details: Ask for a quote and check what is included.

Device limits apply. A booking with several units needs codes added by hand. Save and sync does not create deleted booking codes again on its own.

Code scheduling

Set codes to work only during the stated check-in and checkout times.

With conditions

Turn off door codes at the guest’s check-out time.

Details: Pro + LocksManager add-on

LocksManager costs extra. You need compatible locks and a working connection.

Available

Make door codes work during the guest’s stay.

Plan: Professional / Mogul

Compatible lock model

With conditions

Make door codes work around check-in and check-out.

Details: Ask for a quote and check what is included.

Early setup and activation depend on the lock. Booking changes update access times. Canceling a booking ends access.

Code delivery

Send booking access codes to guests through supported channels.

With conditions

Send LocksManager door codes in automatic messages.

Check plan: Pro + LocksManager; confirm automatic code messages.

LocksManager costs extra. The code must exist before the message is sent.
Allow enough time after booking for the code to be created.

Available

Send door codes in guest message threads.

Plan: Professional / Mogul

Compatible lock model

With conditions

Add door codes to automatic guest messages.

Details: Ask for a quote and check what is included.

A default listing code is used only when a reservation has no door code. Lock-side edits do not sync back to Hostaway.

Access extra costs

Smart-access software or connections may cost extra. Hardware is a separate cost.

With conditions

LocksManager costs extra. Ask for its price.

Details: Pro + LocksManager

Buy the lock hardware separately.

With conditions

Some devices are included. Extra devices cost more.

Plan: Professional / Mogul

Check how many devices you need.
The number included and extra fees depend on your plan. Buy the hardware separately.

With conditions

Pay for each linked smart device.

Details: Ask for a quote and check what is included.

Monthly prices depend on the number of devices. We could not confirm the currency, so ask for a quote. Nuki also needs a device plan and keypad.

09 / Reports & accounting

Booking reports

Reports about bookings. Check which measures they include.

Available

Choose report columns and filter bookings.

Plan: Pro

Available

View and filter booking figures.

Details: Professional / Mogul for full metrics

With conditions

Filter booking reports and download CSV files.

Details: Ask for a quote and check what is included.

Choose visible or all reservation fields. Guest-data export relies on the Online Check-In Form being enabled. This is not a full-system backup.

Occupancy reports

See how often your rentals are booked. Filter by date or property.

With conditions

See how often properties are booked by calendar date.

Check plan: Pro includes Analytics; confirm occupancy reports.

Available

See how often your properties are booked.

Details: Professional / Mogul for full metrics

With conditions

See booked nights, check-ins and how often properties are booked.

Details: Ask for a quote and check what is included.

Reports by date can include blocked dates. Multi-unit bookings count dates for each booking, not dates multiplied by the number of units.

Revenue reports

Revenue reports and the measures they include. These are separate from financial accounting.

Available

See payouts, commission, paid amounts and taxes in booking reports.

Plan: Pro

Available

See your booking income.

Details: Professional / Mogul for full metrics

With conditions

See income figures in occupancy reports.

Details: Ask for a quote and check what is included.

The figures depend on your chosen formula. They are not always net profit.

Owner statements

Statements for property owners. Check which income and expenses they include.

Available

Create and adjust owner statements.

Plan: Pro

Available

Owner statements

Plan: Mogul

With conditions

Create owner statements with income, costs and payouts.

Details: Ask for a quote and check what is included.

Totals depend on your formulas. Statements do not replace accounting invoices.

Expense tracking

Record property or booking expenses in the software.

With conditions

Add costs to task work orders.

Check plan: Pro includes Task Management; confirm cost entry.

This covers task costs, not a full accounting ledger.

Available

Track business and property costs.

Details: Mogul: Hospitable Accounting

Set up accounting for your business and properties.
Add one-time or repeating costs in Hospitable Accounting.

With conditions

Expenses, extras and recurring entries

Details: Ask for a quote and check what is included.

Enter costs as negative amounts and extras as positive amounts. Refresh owner statements after changes. Changing a finished task does not change its saved cost.

Accounting connections

Which accounting tools connect and what they can share.

With conditions

Connect Trust Accounting to QuickBooks and Seamless Chex.

Details: Pro + Trust Accounting

Trust Accounting costs extra. The other services may need their own accounts and fees.

With conditions

QuickBooks accounting connection

Plan: Mogul

You need a QuickBooks account and a Hospitable Business.
Use the same currency for both, or turn on support for multiple currencies.
Xero is planned, but is not listed as available.

With conditions

Connect QuickBooks Online.

Details: Ask for a quote and check what is included.

You need a separate QuickBooks plan. Ask about connection fees and which accounting tasks are supported.

Report exports

Download reports in the listed file types.

Available

Download booking reports as CSV files.

Plan: Pro

Available

Download business and financial figures as CSV files.

Details: Professional / Mogul for full metrics

With conditions

Download occupancy and cost reports as CSV files.

Details: Ask for a quote and check what is included.

We do not know if every report can be saved as a PDF.

10 / Team & owner access

Team users

Extra staff accounts, with any user or plan limits.

With conditions

Invite as many team users as you need.

Plan: Pro

You need permission to manage users.

Available

Invite as many extra users as you need.

Plan: Essentials / Host / Professional / Mogul

With conditions

Add users and user groups.

Details: Ask for a quote and check what is included.

The main account owner controls account-wide alert settings. Admins can manage their own alerts.

User permissions

Choose what each person can see and do.

With conditions

Choose roles and what each user can access.

Plan: Pro

You need permission to manage users.

Available

Choose which tools and money details each user can see.

Details: All plans

With conditions

Choose which tools, contacts and money details each user can see.

Details: Ask for a quote and check what is included.

Admins can see all listings. Anyone who can view the inbox can also send messages. Remove inbox access to stop sending.

Choose which properties each person can access

Choose which properties a person can access.

With conditions

Give users all listings, selected listings or listings matching a rule.

Plan: Pro

Chats are grouped by guest. A returning guest’s history may show messages from other properties.

Available

Choose which properties each user can see.

Details: All plans

With conditions

Choose which listings each user can see.

Details: Ask for a quote and check what is included.

Admins can see all listings. Owners of one unit in a multi-unit group can see the group’s calendars and bookings.

Owner portal

Let owners view property, booking or financial details.

Available

Owner portal

Plan: Pro

Available

Owner portal

Plan: Mogul

With conditions

Owner access to selected property information

Details: Ask for a quote and check what is included.

An owner assigned to a child unit can see the whole multi-unit group. Use standalone or cross-linked listings if you need separate access.

Mobile app

A mobile app. A website that fits a phone screen does not confirm an app.

Available

Use the phone app for bookings, messages and tasks.

Plan: Pro

With conditions

Invited users can use the phone app.

Plan: Host / Professional / Mogul

Invite the user and choose their tools and properties.
Inbox access is needed for push alerts.
We could not confirm app access on Essentials or access for other user types.

With conditions

See tasks and update their status on your phone.

Details: Ask for a quote and check what is included.

We do not know if all desktop tools work in the app.

11 / Integrations & data access

Public API

An API for outside developers. API connections to booking sites alone do not confirm developer access.

Available

Developer Open API

Plan: Pro

With conditions

Developer API on Host and above

Plan: Host / Professional / Mogul

With conditions

Turn on API access in the dashboard.

Details: Ask for a quote and check what is included.

You need an account ID/API key and a partner choice. The generic Hostaway Public API choice supports tools outside the marketplace. At least one listing is required.

API access conditions

Who can use the developer API, including required plans, approval and access limits.

With conditions

Use a Pro account with API access. Admins create access details.

Plan: Pro

API requests need a valid OAuth2 bearer token.
Each API key can create up to 5 tokens in 24 hours. Each token lasts 24 hours.
Partner connection tokens are separate from public developer access.

With conditions

Host, Professional or Mogul required

Plan: Host / Professional / Mogul

With conditions

Account credentials and at least one listing

Details: Ask for a quote and check what is included.

You must choose a partner. A generic public API option is available. Access tokens last at most 24 months. Renewal every 12 months is recommended. Fees and plan qualification need checking.

Webhooks

Sends notices about events to linked systems.

With conditions

Get alerts when guest or owner messages are sent or received.

Details: Pro Open API

You need API access and must set up event alerts.
These alerts cover message events only.

Available

Send event alerts to connected software.

Plan: Host / Professional / Mogul

With conditions

Selected reservation, inbound-message and task events

Details: Ask for a quote and check what is included.

The admin sets up at least one event. They can also filter by listing or channel. Owner-stay updates have limits. Fields that arrive later may need to be fetched through the API.

Zapier

A Zapier connection with stated events, actions or plan requirements.

With conditions

Start Zapier tasks when bookings are created, confirmed or changed.

Details: Check which plan includes this.

The connection is marked beta. You need a partner account and login details.
Ask whether your plan can use it.

With conditions

Connect booking, property, message and review tasks through Zapier.

Plan: Host / Professional / Mogul

You need a Zapier account. Approve its connection to Hospitable.

With conditions

Start Zapier tasks from bookings, add notes or search.

Details: Ask for a quote and check what is included.

You need a paid Hostaway plan, main-owner access, API details and a Zapier account. Zapier fees may apply.

Data export

Check which data you can take with you, beyond calendar feeds. Ask which file types you can download.

With conditions

Download booking reports as CSV files.

Plan: Pro

This covers bookings. We could not confirm a full account export.

Available

Reservations, tasks, taxes and reviews in CSV

Details: Professional / Mogul for full metrics

With conditions

Download bookings and guest data.

Details: Ask for a quote and check what is included.

Choose visible or all reservation fields. Guest-data export relies on the Online Check-In Form being enabled. This is not a full-system backup.

12 / Setup & support

Onboarding

Setup help, including whether it is optional or costs extra.

Available

One-to-one guided setup

Plan: Pro

Available

Set up the account yourself with guidance. Rapid Rollout help costs extra.

Plan: Essentials / Host / Professional / Mogul

With conditions

Guided setup with specialists

Details: Ask for a quote and check what is included.

Agree on setup work, data moving, fees and timing in your quote.

Moving your data

Help or tools to import records from another system.

With conditions

Import booking files yourself or send them to Guesty.

Details: Check which plan includes this.

We could not confirm a full account move. Ask which plan and service fees apply.

With conditions

Support can import past manual or direct bookings from a CSV file.

Details: Check which plan includes this.

Ask Hospitable support for help.
Add your properties first. Their names must match the file.

With conditions

CSV import for external bookings

Details: Ask for a quote and check what is included.

Use the template and fill in its required fields. One error stops the whole batch. Imported dates block availability. Check automation and payment settings before moving data.

Help center

Public guides and help pages. These alone do not show the quality of support.

Available

Public help center

Plan: Pro

Available

Public help articles

Details: All tiers

Available

Search public help guides.

Details: All visitors

Guides cover setup and daily tasks. Check each guide’s date and account requirements.

Email support

Email support, with any plan limits. Response time is unconfirmed.

With conditions

Get email support 24/7 through the dashboard, app or form.

Check plan: Confirm email support on Pro.

Available

Contact a person by email.

Plan: Host / Professional / Mogul

With conditions

Email support for device setup help.

Details: Ask for a quote and check what is included.

We could not confirm a general email response time.

Chat support

Live or in-app support chat. Check whether help comes from a person, an AI bot or self-service pages.

Available

24/7 live chat

Plan: Pro

Available

Contact a person by chat.

Plan: Host / Professional / Mogul

We could not confirm live chat with a person. Support lists phone, a contact form and an AI agent.

Phone support

Phone support, with any plan or country limits.

Available

Phone support

Plan: Pro

We could not confirm this feature or what it requires.

With conditions

24/7 phone support advertised

Details: Ask for a quote and check what is included.

13 / API features

API features are listed below. Each row shows its access rules. Live operation is not confirmed.

Documented API versions

Versions listed in the public API guides. This does not guarantee they work with your setup.

Available

API version 1.

Details: Pro; check the requirements for the data you need.

Available

2.0

Details: Check that your plan lets you connect your own software.

With conditions

REST API v1

Details: You need an account with API access. Ask for a quote.

API authentication

Security methods listed in the API guide. Approval to use the API and the right plan are separate requirements.

With conditions

Use an OAuth2 bearer token in the Authorization header.

Details: Pro; check the requirements for the data you need.

Each API key can create up to 5 tokens in 24 hours. Each token lasts 24 hours.

Available

Bearer token

Details: Check that your plan lets you connect your own software.

With conditions

OAuth 2.0 client credentials with bearer token

Details: Ask for a quote and check what is included.

You need the account ID and secret key. Tokens expire no later than 24 months after creation.

Read property records

Read property records through the API.

With conditions

Read listings.

Details: Pro; check the requirements for the data you need.

You need API access and admin permission.

With conditions

GET /properties

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.

With conditions

Read listings

Details: You need an account with API access. Ask for a quote.

Read reservation records

An API tool reads booking records.

With conditions

Read bookings.

Details: Pro; check the requirements for the data you need.

Read up to 10 booking IDs per request.
You need API access and admin permission.
Booking v3 tools are marked beta.

With conditions

GET /bookings

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.

With conditions

Read bookings

Details: You need an account with API access. Ask for a quote.

Use includeResources=1 to include customFieldValues, reservationFees, reservationUnit and hostProxyEmail.

Create bookings

An API tool creates bookings. This does not confirm the same steps are available in the interface.

With conditions

Create bookings.

Details: Pro; check the requirements for the data you need.

You need API access and admin permission.
Booking v3 tools are marked beta.

With conditions

POST /bookings

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.
Vendor tokens need reservation:write permission.
Manual bookings only. Dates cannot overlap an existing booking.
Creates manual bookings. A personal access token can skip minimum stays and date blocks. It cannot book dates that already have a booking.

With conditions

Create bookings for supported channels.

Details: You need an account with API access. Ask for a quote.

Only channelId 2000, 2002 or 2020 is accepted. We do not know if the same actions are available in the app.

Update bookings

An API tool changes booking fields. Check which fields and booking sites it supports.

With conditions

Change booking dates.

Details: Pro; check the requirements for the data you need.

This changes booking dates. Other fields use separate API actions.
You need API access and admin permission.
Changing dates recalculates money totals, even if applyRecalculation says otherwise.
Booking v3 tools are marked beta.

With conditions

PUT /bookings/{identifier}

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.
You need reservation:write permission. Booking type and ownership rules apply.
For Direct and booking-site bookings, change only notes and check-in or check-out times. Manual bookings may allow more changes. This depends on the token and who made the booking.

With conditions

Change booking fields or cancel bookings.

Details: Ask for a quote and check what is included.

You cannot change listingMapId. Cancellation uses a separate API action. We do not know if it can issue refunds.

Read guest data

Read guest records through a separate API tool or as part of a booking response. Check which option is supported.

With conditions

Read guest records.

Details: Pro; check the requirements for the data you need.

You need API access and admin permission.

With conditions

Get guest details from booking records.

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.
Request include=guest. This does not give you a separate guest directory.

With conditions

Read guest contact details from bookings.

Details: Ask for a quote and check what is included.

Guest details are part of booking records. We could not confirm a separate guest directory.

Update guest records

Updates guest records, not just contact fields on a booking.

With conditions

Change guest records.

Details: Pro; check the requirements for the data you need.

You need API access and admin permission.

We could not confirm that connected software can use this feature.

Details: Check that your account lets connected software do this.

We do not know if the API can update a guest record on its own. It can change contact fields on a booking.

Read guest messages

An API tool reads guest messages or conversation details.

With conditions

Read messages in a conversation.

Details: Pro; check the requirements for the data you need.

You need API access and admin permission.

With conditions

GET /bookings/{uuid}/messages

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.
You need message:read permission.
Read each booking’s messages at most two times per minute.

With conditions

Read conversations and messages

Details: Ask for a quote and check what is included.

Results normally include sent messages. Use includeScheduledMessages for other statuses. Use limit and offset to move through result pages.

Send guest messages

An API tool adds or sends guest messages. Check access requirements separately.

With conditions

Send a message in a conversation.

Details: Pro; check the requirements for the data you need.

You need API access and admin permission.
Owner chats cannot use airbnb2. Owner messages from the platform module go by email.

With conditions

POST /bookings/{uuid}/messages

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.
Send at most two messages per minute for each booking.
Each vendor or personal-token user can send 50 messages per five minutes.

With conditions

Send messages within an existing conversation

Details: Ask for a quote and check what is included.

Each account can make 30 requests per minute. Supported booking-site messages and email depend on the conversation.

Read nightly rates

Read rates through an API tool or nightly-price fields in a calendar response.

With conditions

Read prices from a rate-plan calendar.

Details: Pro; check the requirements for the data you need.

You need the rate-plan ID and listing ID.
You need API access and admin permission.

With conditions

Get nightly prices from calendar records.

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.
You need property:read and calendar:read permissions.
Each vendor or personal-token user can make 1,000 calendar requests per minute.

With conditions

Read price and stay limits from calendar days

Details: Ask for a quote and check what is included.

Calendar records include price, minimumStay and maximumStay. You need account access and must choose the property and dates.

Update nightly rates

Send nightly prices through the API. This is separate from working out which price to use.

With conditions

Change prices in a rate-plan calendar.

Details: Pro; check the requirements for the data you need.

You need the rate-plan ID and listing ID.
You need API access and admin permission.

With conditions

PUT property calendar rates

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.
You need property:read and calendar:write permissions.
Change prices up to 1,095 days ahead. Use the currency’s base units. Updates may finish after the request returns.

With conditions

Change calendar prices and stay rules.

Details: Ask for a quote and check what is included.

Send date ranges or a batch of up to 200 date intervals.

Read availability calendar

Read open dates or calendar nights through the API.

With conditions

Read listing calendars.

Details: Pro; check the requirements for the data you need.

You need API access and admin permission.
For multi-unit listings, allotment > 0 means space is available. Use calendar status only if allotment is not a number.

With conditions

GET /properties/{uuid}/calendar

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.
You need property:read and calendar:read permissions.
Each vendor or personal-token user can make 1,000 calendar requests per minute.

With conditions

Read listing calendars

Details: You need an account with API access. Ask for a quote.

Use includeResources=1 to include bookings. Otherwise the bookings list is empty.

Read payment records

Reads actual payment records. Changing payment settings or making payment links is a separate feature.

With conditions

Read Guesty Pay payment records.

Access: You need API access, admin permission and a Guesty Pay subscription. This covers Guesty Pay payments only.
Filters: Choose a date range of up to one month, or use a booking confirmation code. A confirmation code cannot be combined with other filters.

Details: Pro; check the requirements for the data you need.

With conditions

Read payout records. Guest-charge records are not confirmed.

Plan: Host / Professional / Mogul

You need transaction:read permission.
Reconnect Airbnb if you first approved access before January 12, 2024.
These are payout records, not every payment made by a guest.
Records include the booking site, type, amount, paid-out amount and payout details.

With conditions

Read guest charges and payment records.

Details: Ask for a quote and check what is included.

Filter paymentProvider by Stripe, Braintree, Authorize.net or offline. We do not know if the API can create online charges.

Read refund records

An API tool reads refund records. This does not confirm that it can issue refunds.

We do not know if the API can read refund records.

We could not confirm that connected software can use this feature.

Details: Check that your account lets connected software do this.

We could not confirm a separate API action for reading refunds. Refund amounts in a cancellation policy do not prove money was returned.

Read owner records

Read property-owner records through the API.

With conditions

Read owner records.

Details: Pro; check the requirements for the data you need.

You need API access and admin permission.

With conditions

GET /owners

Plan: Mogul

Your software needs permission to connect.
Use owner:read permission, or pat:read with a personal access token.

We do not know if the API can read separate owner records. It can read owner statements.

Custom data fields

API tools for custom fields or extra booking details. Check which types of data each tool supports.

With conditions

Read custom fields on bookings.

Details: Pro; check the requirements for the data you need.

You need API access and admin permission.
Booking v3 tools are marked beta.

With conditions

Add selected details to booking records.

Details: Check that your plan lets you connect your own software.

Your software needs vendor access and permission to connect.
You need enrichment:write and enrichment:shortcode:[key] permissions.
Request access separately for each supported shortcode.
You can add guidebooks, stay agreements and door codes. You can also add offers for guests to buy extras.

With conditions

Read custom fields and their values on bookings.

Details: You need an account with API access. Ask for a quote.

Use includeResources=1 to include customFieldValues. We do not know if the app offers the same tools.

Manage webhook plans

API tools to list, create or remove webhook plans. A guide to receiving webhook updates alone does not confirm these controls.

With conditions

List event alerts.

Details: Pro; check the requirements for the data you need.

You need API access and admin permission.

We could not confirm that connected software can use this feature.

Details: Check that your account lets connected software do this.

With conditions

Add, read, change or remove event alerts.

Filters: New help says you can choose events; an older guide says you cannot. Check current filters.
Delivery: Reply within 20 seconds. Network errors, 5xx and 429 get up to three retries over about one hour. Other 4xx errors are final failures.

Details: Ask for a quote and check what is included.

Documented throttling response

The API lists error 429 for too many requests or another stated request limit. Exact numeric limits need separate confirmation.

With conditions

Up to 15 requests per second, 120 per minute and 5,000 per hour.

Details: Pro; check the requirements for the data you need.

All account API tokens share these limits. Official Marketplace partner connections are excluded.
After HTTP 429, wait for the time in the Retry-after header.

With conditions

Request limits vary by tool.

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.
Messages and calendars have separate limits. We could not confirm one limit for all tools.

With conditions

Request limits vary by API tool.

General limits: 200 requests per 10 seconds, counted by account and IP. Messages allow 30 requests per minute per account.
Other limits: Price calculations allow 400 requests per 10 seconds per account. Creating bookings allows 200 per 10 seconds per account. Higher Enterprise limits need approval.

Details: Ask for a quote and check what is included.

Reservation pagination

Read booking records a page at a time. Check the default page size and any maximum.

With conditions

Read booking results in pages: 25 by default, up to 100.

Details: Pro; check the requirements for the data you need.

You need API access and admin permission.
Other API tools, including owners and payments, use different page limits.

With conditions

page and per_page; default 10, maximum 100

Details: Check that your plan lets you connect your own software.

Your software needs permission to connect.

With conditions

Use afterId to read more booking results.

Details: Ask for a quote and check what is included.

A booking page has a default limit of 100 records. For bookings, offset is deprecated. Other list guides still show it. Do not assume every list uses the same way to get the next page.

Compare property management software for daily work — Guesty Pro vs Hospitable vs Hostaway

List the jobs you want to handle in one place. Check booking sites, guest messages, payments and staff access first. Then compare the plan and extras needed for those jobs. A long feature list will not show whether your booking sites and work rules are covered.

Guesty Pro: what to consider

Ask for a full quote for the work you need. It should list setup, paid extras and booking-related charges. Check access terms before planning a custom software link. Read the Guesty Pro profile for its plans and requirements.

Hospitable: what to consider

Match the plan to your guest messages and work tasks. Owner statements and the owner portal need Mogul. Check direct-booking fees and any extra charges for pricing tools or smart devices. Read the Hospitable profile for its plans and requirements.

Hostaway: what to consider

Ask for a quote with the modules and links you need. Check direct-booking fees; the published details conflict. To cancel a Booking.com or calendar-link booking, start on the original booking site. Read the Hostaway profile for its plans and requirements.

Explore all property management options, how to choose property management software, how to plan a software switch to continue your shortlist.

Common questions

What should I test before switching to one of these tools?

Check future bookings, blocked dates and rate plans before the new system takes control. Then look at rates and fees on each booking site. A link marked connected does not prove that every booking or price rule moved across.

How should I compare the full setup for Guesty Pro, Hospitable and Hostaway?

List the main software and any extras on their own. Extras can include lock tools, guidebooks, paid modules and a team to answer guests. Ask which tasks your quote covers. Name the person who will do the work that remains. An inbox or task list does not do it all for you.

Does Guesty Pro’s inbox include a team to answer guests?

Do not assume so. The inbox is a tool for messages. Guest Communication Services is a separate add-on with a team to handle guest contact. Ask whether that service is in your quote and what work the team will cover.

Does a Created smart-lock code in Hospitable mean the guest can enter?

No. Created, Visible and Active are different states. A code can exist before the guest can use it. Check its status and active dates before sending entry steps. Hospitable’s smart-lock feature is for Professional, Mogul and Legacy plans with a supported lock.

Will a Hostaway custom iCal link update my nightly rates?

No. That calendar link syncs open and blocked dates. It does not send rate changes, listing text or amenities. The booking details it brings in depend on the source. These limits are for custom iCal links. Hostaway’s direct software links to booking sites work differently.

Guesty Pro vs Hospitable vs Hostaway

Overview

Guesty Pro

Hospitable

Hostaway

Compare property management software for daily work — Guesty Pro vs Hospitable vs Hostaway

Guesty Pro: what to consider

Hospitable: what to consider

Hostaway: what to consider

Common questions

Your privacy

Privacy preferences

NecessaryAlways on

Analytics

AdvertisingNot in use

Guesty Pro vs Hospitable vs Hostaway

Overview

Guesty Pro

Hospitable

Hostaway

Essentials

Essentials and Host and Professional and Mogul

Host and Professional and Mogul

Compare property management software for daily work — Guesty Pro vs Hospitable vs Hostaway

Guesty Pro: what to consider

Hospitable: what to consider

Hostaway: what to consider

Common questions

Your privacy