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Guesty Lite vs Hostex vs OwnerRez

Comparing

Compare Guesty Lite vs Hostex vs OwnerRez for daily rental work. Check bookings, guest messages and daily tasks. Choose a plan that covers the jobs you need.

Overview

Guesty Lite

Bring booking-site tools, guest messages, a shared calendar and tasks together.

Best for: Managing bookings, messages and assigned cleaning tasks in one place.

Hostex

Combine booking calendars, guest messages, tasks and direct-booking tools across several plans.

Best for: Manage calendars, messages and tasks in one place.

OwnerRez

Manage bookings, guest messages, booking-site links and direct bookings. Optional modules add further tools.

Best for: Managing booking records, payment schedules and guest agreements.

Compare features by plan.

Showing all 110 detailed properties.
Guesty Lite versus Hostex versus OwnerRez: features, plans and limits.
What matters to youGuesty Lite
4.6 / 5Out of 2,185 reviews
Property management
Hostex
4.7 / 5Out of 283 reviews
Property management
OwnerRez
4.9 / 5Out of 342 reviews
Property management
Score
Score92
STRCompare scoring
Score74
STRCompare scoring
Score83
STRCompare scoring
At a glance / Prices for your properties
PropertiesGuesty lists 1–3 listings. Another page says 5 or fewer. Ask Guesty how many your account can use.Basic supports up to 2 properties. We could not confirm a maximum for Pro or Premium.We could not confirm a minimum or maximum property count. The minimum monthly fee covers the first property even when it is turned off. This billing rule does not set a property limit.
OverviewGuesty Lite combines booking-site tools, messages, a shared calendar and tasks.Hostex combines channel/calendar management, guest messaging, tasks and direct-booking tools, with Basic, Pro and Premium plans.Pay for the core plan per property. It manages booking sites, messages and booking records. It also has tools for direct bookings. Optional modules add PM, websites, accounting, SMS and Rezzy.
Plans and add-ons
Guesty Lite

Guesty lists 1–3 listings. Another page says 5 or fewer. Ask Guesty how many your account can use.

PriceOptimizer · add-on

Paid add-on. Hardware, partner services and usage may cost extra.

LocksManager · add-on

Paid add-on. Hardware, partner services and usage may cost extra.

Basic

Up to 2 properties and 2 team roles, with a TTlock smart-lock connection. Task alerts by SMS cost extra.

Pro

Adds Vrbo, guest guidebooks, automated cleaning, Open API and owner reports. SMS task notifications are an add-on.

Premium

Includes Pro, plus custom connections and priority setup. The calculator lists prices, but you must contact sales to buy.

Core plan

Monthly plan priced per property, with no booking or setup fee. Some features appear to be included because the full list of premium-only features does not name them. Confirm that they are in your plan.

Property Management · add-on

Owner statements and expense accounting cost extra, based on property count.

QuickBooks · add-on

You need a QuickBooks account. A separate fee depends on your property count.

Hosted Websites · add-on

A hosted website and custom domain cost extra. The fee depends on your property count.

WordPress + Integrated Websites · add-on

The supported WordPress plugin and listing-content API option has a separate fee.

SMS · add-on

Pay for the number or module, plus outgoing text segments above the included amount.

Rezzy AI · add-on

USD 9 per property each month for AI guest replies and tasks created from action items. The checklist details come from the vendor.

1-property price for your selection
Standard Lite from USD 29/listing/monthPublic prices are starting rates, not confirmed totals for this account size. The 1–3 listing audience is not a firm limit.
Plan prices and conditions

Standard Lite: Price not confirmed

Starts at USD 29 per listing each month with monthly billing. This is a starting rate, not a confirmed account total. The advertised 1–3 listing range is not a firm limit.

LiteOptimizer: Price not confirmed

The advertised monthly rate starts at USD 9 per listing. It adds 1% per reservation. We could not confirm the exact yearly billing terms. These are starting rates. Your total is not confirmed. The marketed range of 1–3 listings is not a firm limit.

Basic plan · USD 7.30Monthly billing selection · Monthly plan total.Ask how tax applies. Payment fees, provider fees and charges for use may cost extra.
Plan prices and conditions

Basic: USD 7.3

Monthly plan total.

Ask how tax applies. Payment fees, provider fees and charges for use may cost extra.

Pro: USD 10.4

Monthly plan total.

Ask how tax applies. Payment fees, provider fees and charges for use may cost extra.

Premium: USD 15.7

Monthly plan total.

Ask how tax applies. Payment fees, provider fees and charges for use may cost extra.

To buy Premium, contact sales. The amount comes from the public calculator.

Core monthly plan · USD 40.00Monthly billing selection · This is the monthly core total for your exact property count. Optional modules cost extra. Any sales tax for the billing address costs extra. The minimum first-property charge applies even when that property is disabled.
Plan prices and conditions

Core plan: USD 40

Monthly base price for the exact number of properties. Optional add-ons and sales tax based on your billing address cost extra. The minimum fee for the first property applies even when it is turned off.

Property Management add-on: USD 10

This is the monthly core total for the exact property count. Optional modules and sales tax for the billing address cost extra. The minimum first-property charge applies even when disabled. A module fee is added to the core price. It is not a separate all-inclusive tier.

QuickBooks add-on: USD 10

This is the monthly core total for the exact property count. Optional modules and sales tax for the billing address cost extra. The minimum first-property charge applies even when disabled. A module fee is added to the core price. It is not a separate all-inclusive tier.

Hosted Websites add-on: USD 15

This is the monthly core total for the exact property count. Optional modules and sales tax for the billing address cost extra. The minimum first-property charge applies even when disabled. A module fee is added to the core price. It is not a separate all-inclusive tier.

WordPress + Integrated Websites add-on: USD 10

This is the monthly core total for the exact property count. Optional modules and sales tax for the billing address cost extra. The minimum first-property charge applies even when disabled. A module fee is added to the core price. It is not a separate all-inclusive tier.

Rezzy AI add-on: USD 9

This is the monthly core total for the exact property count. Optional modules and sales tax for the billing address cost extra. The minimum first-property charge applies even when disabled. A module fee is added to the core price. It is not a separate all-inclusive tier.

SMS add-on: Price not confirmed

USD 15 per phone number each month includes 500 outgoing text segments. Each extra segment costs USD 0.015. Your cost depends on phone numbers and use, not property count.

Direct lock connections: Price not confirmed

Schlage, Igloohome and Hubitat cost USD 4 per lock each month. Count the locks you need.

Limits and requirements
  • Lite does not include the public developer API. Approved partner connections are separate.
  • Cleaner permissions cannot be changed. The current role guide and overview disagree on whether multiple users require Pro.
  • Basic covers up to two properties. Its smart-lock links are limited to TTlock. Vrbo, Open API and automatic cleaning need Pro/Premium.
  • iCal updates twice an hour. It marks booked dates but does not send full booking records.
  • SMS and Rezzy cost extra. Payment services and outside connections may charge their own fees.
  • The guides say task photos and files are optional. We could not confirm a way to require a photo before a task can be marked done.
  • Mobile access is an installable web app, not a native app.
Review sources
TrustpilotTrustScore 4.6 / 5 · 2,049 reviews
G2Rating 4.6 / 5 · 136 reviews
CapterraRating 4.9 / 5 · 23 reviews
TrustpilotTrustScore 4.7 / 5 · 258 reviews
G2Rating 3.3 / 5 · 2 reviews
GetAppRating 4.9 / 5 · 23 reviews
Software AdviceRating 4.9 / 5 · 23 reviews
CapterraRating 4.9 / 5 · 271 reviews
TrustpilotTrustScore 4.7 / 5 · 71 reviews
GetAppRating 4.9 / 5 · 271 reviews
Software AdviceRating 4.9 / 5 · 271 reviews
01 / Plans & requirements
Plan options

Plans offered for this rental software. Optional modules are separate from plan levels.

Available

Guesty Lite

Plan: Lite

Available

Basic; Pro; Premium

Plan: Basic (up to 2 properties), Pro and Premium

Available

Core plan, with optional paid add-ons.

Plan: Core plan

Property limits

Listing or property limits for each plan. A target customer range does not confirm a strict limit.

Guesty lists 1–3 listings. Another page says 5 or fewer. Ask Guesty how many your account can use.

  • We could not confirm a firm property limit. Pricing targets 1–3 properties for Lite and 4–199 for Pro. The Lite overview says 5 or fewer, so check which range applies.
Available

Basic covers up to 2 properties. Use Pro or Premium for more.

Basic supports up to 2 properties. We could not confirm a maximum for Pro or Premium.

Plan: Basic (up to 2 properties), Pro and Premium

  • We could not confirm a firm limit for Pro or Premium.

We could not confirm a minimum or maximum property count. The minimum monthly fee covers the first property even when it is turned off. This billing rule does not set a property limit.

  • We could not confirm a maximum number of properties.
How you are charged

How plan fees are worked out and billed. Check whether you pay per listing, per account or a share of booking income.

With conditions

Pay per listing, monthly or yearly. Optimizer adds a booking fee.

Plan: Lite

  • Listed rates are starting prices. Ask for your account’s total.
Available

Per property per month; monthly or yearly plan

Plan: Basic (up to 2 properties), Pro and Premium

  • Yearly rates are shown per month, but you pay for the year.
Available

Monthly plan based on property count

Plan: Core plan

Booking fees

Fixed or percentage fees on bookings. Check which transactions they apply to.

With conditions

Lite Optimizer adds 1% per booking.

Plan: Lite

  • This fee applies to Lite Optimizer. It is not confirmed for every Lite option.
Available

Hostex says it charges no booking fee.

Plan: Basic (up to 2 properties), Pro and Premium

  • Booking-site commissions, payment fees and extra services still cost money.
Available

No OwnerRez booking fees

Plan: Core plan

Paid add-ons

Features or services that cost extra beyond your plan.

With conditions

PriceOptimizer, LocksManager and Damage Protection add-ons

Plan: Lite

  • Ask about add-on prices and fees for each transaction.
With conditions

Extra HostGPT replies cost more. Basic and Pro also charge extra for task text alerts.

Details: Basic / Pro: task text alerts; all plans: extra HostGPT replies

  • Guest checks, guest text messages and WhatsApp have separate usage fees.
  • Outside services charge separately.
Available

Property Management, QuickBooks, websites, SMS and Rezzy cost extra.

Plan: Core plan

Trial

Trial length and rules. A demo is different from a free trial.

Available

14-day free trial; no credit card or commitment

Plan: Lite

Available

15-day free trial; no card needed

Plan: Basic (up to 2 properties), Pro and Premium

Available

14 days, including enabled premium modules

Plan: Core plan

  • Damage Protection coverage is charged even during the trial
Setup fees

One-time setup fees. A missing price does not mean setup is free.

We could not confirm a setup fee for Lite or that setup is free. Ask for the total before buying.

Setup help is included. We could not confirm whether all setup services are free.

Available

No setup fee

Plan: Core plan

02 / Channels & sync
Airbnb connection

How to connect Airbnb, and which accounts and listings qualify.

With conditions

Connect to Airbnb.

Plan: Lite

Available

Connect directly to Airbnb.

Plan: Basic (up to 2 properties), Pro and Premium

Available

Connect directly to Airbnb.

Plan: Core plan

Vrbo connection

How to connect Vrbo, and which accounts and listings qualify.

With conditions

Connect to Vrbo.

Plan: Lite

Available

Connect directly to Vrbo.

Plan: Pro and Premium

Available

Connect directly to Vrbo.

Plan: Core plan

Booking.com connection

How to connect Booking.com and which accounts and listings qualify.

With conditions

Connect to Booking.com.

Plan: Lite

Available

Connect directly to Booking.com.

Plan: Basic (up to 2 properties), Pro and Premium

Available

Connect directly to Booking.com.

Plan: Core plan

  • Connect through the API to use messages.
iCal import

Import calendars from other tools. Check which details arrive and how updates work.

With conditions

Import outside calendars as date blocks.

Check plan: Lite includes iCal; confirm this import tool.

  • Up to 10 calendar feeds per listing.
  • Imported blocks are left out of Advanced Analytics and do not start Smart Calendar Rules.
With conditions

Import booked dates from an outside calendar.

Plan: Basic (up to 2 properties), Pro and Premium

  • Checks twice an hour. This does not import guest details or full booking records.
Available

Import an outside calendar through an iCal link.

Plan: Core plan

iCal export

Export calendar feeds to other tools. A calendar feed is different from an export of full booking records.

With conditions

Share current and future bookings and blocked dates.

Check plan: Lite includes iCal; confirm calendar export.

With conditions

Share your Hostex calendar link with another booking site.

Plan: Basic (up to 2 properties), Pro and Premium

  • This shares calendar dates, not full booking records.
Available

Share your calendar through an iCal link.

Plan: Core plan

Rate sync

Send rates to linked booking sites. Check which sites are supported and any limits.

With conditions

Share prices with linked sites.

Plan: Lite

  • Supports Airbnb, Vrbo and Booking.com.
With conditions

Send prices and minimum stays to linked booking sites.

Plan: Basic (up to 2 properties), Pro and Premium

  • Vrbo needs Pro or Premium. An accepted update request does not prove the booking site has applied it.
Available

Send prices and booking rules to linked booking sites.

Plan: Core plan

Availability sync

Send open and blocked dates to booking sites. Check how it works and any limits.

With conditions

Share open and blocked dates with linked sites.

Plan: Lite

  • Supports Airbnb, Vrbo and Booking.com.
With conditions

Send open and blocked dates to linked booking sites.

Plan: Basic (up to 2 properties), Pro and Premium

  • Set up the direct booking-site connection. Calendar-only iCal links refresh twice an hour.
Available

Send open and blocked dates to linked booking sites.

Plan: Core plan

Reservation sync

Import bookings and changes from booking sites, or keep them in sync. Check which sites are supported.

With conditions

Sync bookings from linked sites.

Plan: Lite

  • Supports Airbnb, Vrbo and Booking.com.
With conditions

Import bookings, changes and cancellations from linked sites.

Plan: Basic (up to 2 properties), Pro and Premium

  • Past-booking imports vary by site. iCal links show booked dates only.
Available

Import bookings from linked sites.

Plan: Core plan

Channel message sync

Send and receive guest messages through booking-site connections. Check which sites are supported.

With conditions

Airbnb, Vrbo and Booking.com message threads

Plan: Lite

  • Email, text and WhatsApp may need extra accounts or fees. Check each service.
With conditions

One inbox for Airbnb, Booking.com, Vrbo and direct bookings

Plan: Basic (up to 2 properties), Pro and Premium

  • Vrbo needs Pro or Premium. Some booking sites require you to start the chat.
Available

Airbnb, Vrbo and Booking.com guest messaging

Plan: Core plan

  • Use a direct API connection to the booking site.
Sync limitations

Known delays, fields that do not sync and limits on connections. These details alone do not show how reliable the service is.

With conditions

iCal updates usually arrive within one hour.

Check plan: Lite includes iCal; confirm these limits.

  • Use either iCal or a direct link for the same calendar. Using both can duplicate dates.
  • Imported entries block dates. You cannot edit them as guest bookings.
With conditions

Outside calendars refresh twice an hour and do not include booking details.

Plan: Basic (up to 2 properties), Pro and Premium

  • An accepted update request does not prove the booking site has applied it.
Available

Use either iCal or the API for a booking site, not both.

Plan: Core plan

03 / Reservations & calendars
Multi calendar

A calendar view showing multiple listings and bookings together.

Available

See your listings in one calendar.

Plan: Lite

Available

See listings in one calendar. Link related properties and rooms.

Plan: Basic (up to 2 properties), Pro and Premium

Available

See several properties in a ribbon or monthly calendar.

Plan: Core plan

Manual bookings

Enter bookings by hand as well as importing them from booking sites.

Available

Add bookings yourself.

Plan: Lite

Available

Add manual bookings to the calendar.

Plan: Basic (up to 2 properties), Pro and Premium

Available

Add bookings by hand.

Plan: Core plan

Booking changes

Edit booking fields and check whether changes reach linked booking sites.

With conditions

Change stay times, booking status and guest counts.

Plan: Lite

  • Ask which date changes are allowed and which updates reach the booking site.
Available

Move existing bookings between properties

Plan: Basic (up to 2 properties), Pro and Premium

With conditions

Change dates and charges for supported bookings.

Check plan: Core is likely. Check before buying.

  • Change Airbnb dates in Airbnb. Change Vrbo dates on Vrbo if it is not linked. Add Booking.com charge changes by hand.
Booking cancellation

Cancel bookings, with each booking site’s rules and refund limits.

With conditions

Cancel bookings through quick actions.

Plan: Lite

  • Check the booking site’s cancellation steps. We do not know if canceling also refunds the guest.
With conditions

Import cancellations from booking sites, or cancel direct bookings.

Plan: Basic (up to 2 properties), Pro and Premium

  • Canceling a direct booking does not send an automatic refund.
With conditions

Cancel supported bookings and keep their records.

Check plan: Core is likely. Check before buying.

  • Rules for canceling vary by booking site. For Vrbo bookings made before you linked it, track canceled stays yourself.
Calendar blocking

Block dates without making a paid guest booking.

With conditions

Block dates for maintenance or preparation.

Check plan: Lite includes Multi-Calendar; confirm date blocking.

Available

Open or block dates in the shared calendar.

Plan: Basic (up to 2 properties), Pro and Premium

With conditions

Block dates and set booking rules.

Plan: Core plan

  • Gap rules can block direct bookings and linked booking sites, but those dates do not look blocked in OwnerRez.
  • Gap rules do not apply to blocks or bookings that are moved or changed.
Booking import

Move or import existing bookings. Check which sources and file formats are supported.

Lite imports listings and bookings from linked sites. We do not know if it can import booking files. Old Guesty-for-Hosts guides cover a retired product.

With conditions

Import bookings from linked sites. Past-booking limits vary.

Plan: Basic (up to 2 properties), Pro and Premium

  • Airbnb: up to 3 months, with a limit of 5,000 entries. Booking.com: future check-ins only. Several other sites do not import past bookings.
  • Recreate manual bookings and blocked dates before connecting a booking site.
Available

Use Excel templates to import bookings and financial records.

Plan: Core plan

Guest records

Save and view guest or contact history. This does not confirm a full customer-management system.

Available

Save guest contact details and preferences.

Plan: Lite

Available

View guest records and booking details. Filter by booking site.

Details: Check which plan includes this.

Available

Save guest names and contact details.

Check plan: Core is likely. Check before buying.

  • Broader tools to manage customer relationships are not confirmed.
Booking export

Export booking records. Check which file formats are supported.

With conditions

Get a booking report by email as a CSV file.

Plan: Lite

  • Exports bookings only, with limited filters.
  • For a large export, you may need to narrow the results first.

You can export statistics and transactions. We could not confirm a full booking-record export or its file format.

Available

Download bookings as Excel, CSV or TSV files.

Plan: Core plan

04 / Rates & booking rules
Seasonal rates

Set prices for dates or seasons in your rental software.

With conditions

Use PriceOptimizer for seasonal and holiday prices.

Details: Lite + PriceOptimizer

  • PriceOptimizer costs extra.
  • Overlapping seasonal rules can combine and change the final price.
Available

Set prices for several dates, properties and booking sites at once.

Plan: Basic (up to 2 properties), Pro and Premium

Available

Set prices for repeating seasons or selected dates.

Plan: Core plan

Minimum stays

Set minimum stays. Check limits for each date and booking site.

With conditions

Set default minimum stays for linked sites.

Check plan: Lite includes Multi-Calendar; confirm minimum-stay controls.

  • Calendar changes and pricing tools can override defaults.
  • For Expedia, change minimum stays in the calendar, not the property defaults.
Available

Set minimum stays and how far ahead guests can book.

Plan: Basic (up to 2 properties), Pro and Premium

Available

Set minimum stays by property or season.

Plan: Core plan

Gap night rules

Adjust rules for unbooked nights between stays.

With conditions

Use PriceOptimizer to allow shorter stays in booking gaps.

Details: Lite + PriceOptimizer

  • PriceOptimizer costs extra. Turn it on for the listing and apply its advice.
  • Gap advice looks at the next 90 days.
Available

Adjust minimum-stay rules for gaps between bookings

Details: Check which plan includes this.

With conditions

Allow shorter stays to fill suitable gaps between bookings.

Plan: Core plan

  • Gap rules do not apply to blocks or bookings that are moved or changed.
  • Dates blocked by gap rules do not look blocked in the OwnerRez calendar.
Length of stay discounts

Give discounts based on how long guests stay.

With conditions

Offer weekly and monthly discounts on Airbnb, direct and manual bookings.

Plan: Lite

  • Discounts do not sync to Booking.com or Vrbo.
  • Airbnb promotions take priority and do not combine with these discounts.
  • The monthly percentage must be at least the weekly percentage. Direct and manual monthly discounts start at 28 nights.
With conditions

Set Airbnb discounts for weekly, monthly or other stay lengths.

Details: Check which plan includes this.

  • Connect your Airbnb listing. The discounted nightly price must be at least USD10.
With conditions

Give percentage discounts for longer stays.

Plan: Core plan

  • Airbnb and Vrbo support differs. Set Booking.com discounts in its own Extranet.
Last minute discounts

Give discounts based on how soon guests arrive.

With conditions

Use PriceOptimizer to discount stays closer to arrival.

Details: Lite + PriceOptimizer

  • PriceOptimizer costs extra.
  • The discount is applied after the base price and other price changes.
With conditions

Set Airbnb last-minute discounts. Hostex also has same-day price rules.

Details: Check which plan includes this.

  • Airbnb last-minute discounts cover arrivals in 0–28 days.
Available

Offer discounts based on how soon the guest will arrive.

Plan: Core plan

Dynamic pricing

Built-in tools that set prices and connections to outside pricing tools are separate features.

With conditions

Use Guesty PriceOptimizer to adjust nightly prices.

Details: Lite + PriceOptimizer add-on

  • PriceOptimizer costs extra. Fees depend on your package.
With conditions

Use PriceLabs to adjust prices based on market demand.

Plan: Basic (up to 2 properties), Pro and Premium

  • You need a separate PriceLabs account. Hostex’s own price rules do not confirm market-based pricing.

We could not confirm this feature or what it requires.

Pricing connections

Connections to nightly-pricing tools and what they require.

With conditions

Connect PriceLabs to change prices and stay rules.

Details: Lite / partner PriceLabs

  • You need a PriceLabs account and connection token.
  • PriceLabs cannot send weekly or monthly discounts or extra guest fees to Lite.
With conditions

Use PriceLabs prices and minimum stays.

Plan: Basic (up to 2 properties), Pro and Premium

  • PriceLabs fees and access rules apply.
With conditions

Connect to PriceLabs, Beyond, DPGO or Wheelhouse.

Check plan: Core is likely. Check before buying.

  • You need an account with the pricing service and must approve the connection. Its fees apply.
  • These outside services send daily prices. This does not confirm a built-in market-based pricing tool.
05 / Guest messaging & AI
Unified inbox

See guest message threads from supported booking sites in one view.

Available

Read guest messages in one inbox.

Plan: Lite

Available

Read booking-site and direct-booking messages in one inbox.

Plan: Basic (up to 2 properties), Pro and Premium

Available

Read email, text and booking-site messages in one inbox.

Plan: Core plan

  • Text messages need the paid SMS add-on.
Scheduled messages

Schedule messages before or after booking dates and times.

With conditions

Schedule messages around booking, arrival or departure.

Plan: Lite

  • Send through booking sites, email or text. For email or text, you need the guest’s correct contact details.
  • The inbox does not show cleaner messages or replies from people who are not guests.
  • For existing bookings, a new message rule runs only for events that have not happened yet.
With conditions

Schedule messages around check-in and check-out.

Plan: Basic (up to 2 properties), Pro and Premium

  • Messages use the property’s time zone. Booking-site message rules still apply.
Available

Schedule messages around each booking.

Plan: Core plan

Event triggers

Send messages when listed booking events happen.

With conditions

Send messages when bookings are confirmed or guests arrive or leave.

Plan: Lite

  • Send through booking sites, email or text. For email or text, you need the guest’s correct contact details.
  • The inbox does not show cleaner messages or replies from people who are not guests.
  • For existing bookings, a new message rule runs only for events that have not happened yet.
Available

Messages triggered by bookings, changes and cancellations

Plan: Basic (up to 2 properties), Pro and Premium

Available

Send messages when a booking reaches a set stage.

Plan: Core plan

Conditional messages

Rules that send or skip messages based on booking details.

With conditions

Choose when to send messages using booking and message rules.

Plan: Lite

  • Send through booking sites, email or text. For email or text, you need the guest’s correct contact details.
  • The inbox does not show cleaner messages or replies from people who are not guests.
  • For existing bookings, a new message rule runs only for events that have not happened yet.
Available

Set rules that send messages based on booking details.

Details: Check which plan includes this.

  • We could not confirm the full list of rule options or which plan includes them.
Available

Set rules for when messages are sent.

Plan: Core plan

Message templates

Reuse message templates and fill them with supported guest or booking details.

Available

Saved replies

Plan: Lite

Available

Save answers and message templates that fill in booking details.

Plan: Basic (up to 2 properties), Pro and Premium

Available

Reuse saved guest messages.

Plan: Core plan

AI suggested replies

AI writes a draft. A person checks or sends it.

With conditions

ReplyAI writes drafts you can edit and send.

Plan: Lite

  • Turn on ReplyAI before use.
  • Ask Guesty about AI fees and message limits.
With conditions

HostGPT writes drafts for you to review.

Plan: Basic (up to 2 properties), Pro and Premium

  • Includes 10 replies per property each month, with at least 50 per account. The paid add-on allows 100 per property each month.
  • The trial includes 50 replies in total.
  • When you reach the limit, HostGPT stops until your next billing period or an upgrade.
Available

AI writes reply drafts.

Details: Paid Rezzy AI add-on

AI automatic replies

AI sends guest replies without a person approving each one. Check the limits.

With conditions

AutoReply can send replies for you.

Plan: Lite

  • Turn on the agent and choose which types of messages it can answer.
  • The AI gives each answer a score. You set the score needed to send a reply.
  • You review replies below that score.
  • Ask Guesty about AI fees and message limits.
With conditions

HostGPT can send replies for you.

Plan: Basic (up to 2 properties), Pro and Premium

  • Includes 10 replies per property each month, with at least 50 per account. The paid add-on allows 100 per property each month.
  • The trial includes 50 replies in total.
  • When you reach the limit, HostGPT stops until your next billing period or an upgrade.
Available

Choose when AI can send replies for you.

Details: Paid Rezzy AI add-on

Approval before AI sends

Controls for a person to check an AI reply before it is sent.

With conditions

You review the ReplyAI draft, then click Send.

Plan: Lite

  • AutoReply is a separate way to send replies for you.
With conditions

Choose draft-only mode to review replies before sending.

Plan: Basic (up to 2 properties), Pro and Premium

  • Includes 10 replies per property each month, with at least 50 per account. The paid add-on allows 100 per property each month.
  • The trial includes 50 replies in total.
  • When you reach the limit, HostGPT stops until your next billing period or an upgrade.
Available

Choose draft-only mode during selected hours.

Details: Paid Rezzy AI add-on

Translations

Check automatic message translation. Templates written in several languages are a different feature.

With conditions

Translate the latest guest message into your display language.

Check plan: Lite includes ReplyAI; confirm translation.

  • Works on current and future guest messages. Very short messages or messages you have answered may not translate.
Available

Automatic guest message translation

Plan: Pro and Premium

With conditions

Translate Airbnb guest messages in the inbox.

Check plan: Core is likely. Check before buying.

  • Connect Airbnb. Translation for other booking sites is not confirmed.
  • We could not confirm which incoming or outgoing messages are translated.
SMS messages

Text guests by SMS. Check supported countries, phone numbers and fees.

With conditions

Send and receive guest texts in the inbox.

Details: Check which plan includes this.

  • Save a valid guest phone number. Guests in the US and Canada see a US sender number.
  • The limit is 306 GSM-7 characters or 134 Unicode characters. Longer messages are cut off.
  • Message logs last 14 days. Ask about text-message fees and which plan includes them.
With conditions

Text guests to collect booking charges.

Details: Check which plan includes this.

  • The price per text depends on the destination country. We could not confirm a general two-way guest text inbox.
With conditions

Text guests from a dedicated phone number.

Details: Paid SMS add-on

  • Set up the SMS add-on and phone number.
  • Text messaging costs extra. Check supported countries and usage fees.
Email messages

Email guests. Check sender and booking-site limits.

With conditions

Email the guest’s main personal or booking-site address.

Check plan: Lite includes the inbox; confirm email sending.

  • A booking-site address sends through that site. A personal address sends to the guest’s email.
Available

Forward messages to guests by email

Plan: Basic (up to 2 properties), Pro and Premium

Available

Guest emails

Plan: Core plan

06 / Direct bookings & payments
Website builder

Vendor-provided tools to create and host a direct-booking website.

With conditions

Build a website for booking requests or instant bookings.

Plan: Lite

  • You need a paid Lite plan and payment details. The website is locked during the trial.
  • Connect Airbnb and import listings before setup
  • To accept instant bookings, connect a payment service and collect payment. You must approve booking requests yourself.
Available

Build a booking website with templates, taxes, rate plans and search settings.

Plan: Basic (up to 2 properties), Pro and Premium

Available

Build a hosted website.

Details: Paid Hosted Websites add-on

Booking widget

Add a booking engine to a website hosted elsewhere.

With conditions

Show the booking website inside your own website.

Plan: Lite

  • You need a paid Lite plan and payment details. The website is locked during the trial.
  • Connect Airbnb and import listings before setup
  • To accept instant bookings, connect a payment service and collect payment. You must approve booking requests yourself.
  • External site must support embedding
Available

Put a booking form or calendar on your existing website.

Plan: Pro and Premium

Available

Put booking, search and calendar tools on your website.

Plan: Core plan

Custom domain

Use your own domain for the provider’s direct-booking website.

With conditions

Use your own web address for the booking website.

Plan: Lite

  • You need a paid Lite plan and payment details. The website is locked during the trial.
  • Connect Airbnb and import listings before setup
  • To accept instant bookings, connect a payment service and collect payment. You must approve booking requests yourself.
Available

Use your own web address for your booking site.

Plan: Pro and Premium

Available

Use your own web address for a hosted website.

Details: Paid Hosted Websites add-on

Payment processors

Payment services, with country and plan requirements.

Available

Stripe

Plan: Lite

With conditions

Take direct-booking payments with Stripe or PayPal.

Plan: Basic (up to 2 properties), Pro and Premium

  • You need a payment-provider account and must pay its fees. You can also accept booking requests manually.
With conditions

Connect your own payment service.

Plan: Core plan

  • You need an outside payment-provider account. Its fees are separate.
  • Each property can use one credit-card processing method.
Payment schedules

Schedule booking payments or installments. Check which booking types are supported.

With conditions

Collect 100% of payment when a booking is confirmed.

Plan: Lite

  • You cannot turn this off or change the schedule.
  • Needs supported Stripe card payments. Excludes Airbnb, Payments by Booking.com and virtual cards.
With conditions

Set one-time, weekly, monthly or custom repeating booking charges.

Details: Check which plan includes this.

  • Each recurring charge has a due date. Collection uses payment links or recorded payments. Automatic card charging is not confirmed.
Available

Schedule the first payment and remaining balance.

Check plan: Core is likely. Check before buying.

  • Set up payment rules. Automatic card payments need a saved guest card.
Security deposits

Collect or hold refundable deposits. Damage insurance and protection are separate features.

With conditions

Add, charge or release a card deposit hold by hand.

Plan: Lite

  • You need a valid guest card. Ask for card details separately if the booking site collects payment.
  • Holds last 7 days, or 5 days for Visa.
With conditions

Hold a deposit through Stripe. Release it yourself or automatically.

Plan: Basic (up to 2 properties), Pro and Premium

  • Set up Stripe for deposits. Its payment hold lasts 7 days.
  • The refund time setting applies to all deposits. For long stays, check Stripe’s rules or collect a deposit offline.
  • Turn on Use for deposit for the connected Stripe account. Adding the account alone is not enough.
With conditions

Take a refundable deposit or hold money on a card.

Check plan: Core is likely. Check before buying.

  • Set up deposit rules and a supported payment service. Booking-site restrictions apply.
Refunds

Issue refunds through supported payment steps. Check whether fees are refunded too.

With conditions

Refund guests from the booking payment screen.

Plan: Lite

  • Ask which payment services and booking sites support refunds.
With conditions

Refund some or all of an online direct-booking payment.

Details: Check which plan includes this.

  • Only for upcoming or current stays paid online. You cannot refund more than you collected.
  • Canceling a booking does not send a refund automatically.
With conditions

Refund a linked card payment or record a refund made elsewhere.

Check plan: Core is likely. Check before buying.

  • Use a connected payment service. Refund payments older than six months outside OwnerRez. Do the same if the payment service is no longer connected.
Rental agreements

Create, send or sign guest agreements. Check whether electronic signatures are supported.

With conditions

Let guests sign agreements online.

Plan: Lite

  • Set up the Guest App first.

We could not confirm built-in tools to create, sign or collect rental agreements.

Available

Let guests sign agreements online.

Plan: Core plan

Guest verification

Checks of guest identity or bookings. These do not guarantee you meet legal rules.

Lite’s Guest App collects ID documents. We do not know if it checks them. GuestVerify is not included on Lite.

With conditions

Collect guest IDs through the portal or connect an outside screening service.

Details: Check which plan includes this.

  • Outside screening services may charge extra. Collecting an ID does not prove a guest’s identity has been checked.
With conditions

Connect SafeGuest to check guest identity and booking risk.

Check plan: Core connection is likely. SafeGuest is a separate service.

  • Set up SafeGuest and accept its terms. Optional Protect costs $29 per stay.
  • Prevent and Protect are different services.
Direct booking fees

Fees for direct bookings. Check payment-processing fees and paid protection too.

With conditions

Guesty gateway fees are extra to payment-service fees.

Plan: Lite

  • Ask for the fee amount.
  • Stripe collects the Guesty fee for each transaction and the first failed attempt.
  • Lite Optimizer’s percentage fee is separate.
With conditions

Hostex says it charges no commission on direct bookings.

Plan: Basic (up to 2 properties), Pro and Premium

  • Payment-provider and other outside-service fees still apply.
Available

No OwnerRez booking fees; processor charges separate

Plan: Core plan

07 / Cleaning & operations
Automatic tasks

Creates tasks automatically from bookings or events linked to a booking.

With conditions

Create repeat tasks for check-in, check-out or new bookings.

Check plan: Lite includes Task Management; confirm this task.

Available

Create cleaning and repair tasks when booking events happen.

Plan: Pro and Premium

With conditions

Turn requests in guest messages into tasks you can track.

Details: Paid Rezzy AI add-on

  • Turn on Rezzy for $9 per property each month.
  • This detects tasks in guest messages. It does not confirm every type of repeating task schedule.
Cleaner access

Give cleaners access to tasks or calendars without extra management tools they do not need.

With conditions

Cleaners see assigned tasks and related booking and property details.

Plan: Lite

  • Cleaners cannot see billing or settings. Their permissions cannot be changed.
  • Guesty’s guides disagree on extra users for Lite. Check before choosing this plan.
Available

Invite cleaners to use the app for their assigned tasks.

Plan: Basic (up to 2 properties), Pro and Premium

Available

Give cleaners their own portal accounts.

Plan: Core plan

Task checklists

Reuse task lists and mark jobs done.

With conditions

Use task checklists and see when they were completed.

Check plan: Lite includes Task Management; confirm this tool.

Available

Give cleaners a checklist to mark as done.

Plan: Basic (up to 2 properties), Pro and Premium

With conditions

OwnerRez describes task checklists.

Details: Paid Rezzy AI add-on

  • The current task setup guide does not explain how to create or complete the checklists.
Photo requirements

Ask for or require photos of finished work.

With conditions

Ask for before-and-after photos in task comments.

Check plan: Lite includes Tasks and the app; confirm photo requests.

  • We do not know if photo uploads can be required.
  • Only users with the right role can create tasks.
With conditions

Cleaners can send photos or written updates when finishing tasks.

Plan: Basic (up to 2 properties), Pro and Premium

  • We could not confirm a setting that requires a photo before a task can be finished.

We could not confirm this feature or what it requires.

Task notifications

Send notices when tasks are assigned, changed or completed.

With conditions

Send alerts for tasks you create and assign.

Check plan: Lite includes Task Management; confirm task alerts.

  • Ask how alerts are delivered.
With conditions

Send alerts by app or email. Text alerts depend on the plan.

Plan: Basic (up to 2 properties), Pro and Premium

  • Basic and Pro charge extra for task texts. Premium includes them. Guest texts have separate prices.
Available

Choose task alerts.

Check plan: Core is likely. Check before buying.

  • Set up the alerts you want to receive.
Maintenance tasks

Record maintenance jobs or assign them to someone. General reminders are a separate feature.

With conditions

Set repeat maintenance and inspection tasks.

Check plan: Lite includes Task Management; confirm this task.

Available

Create, assign and track repair tasks.

Details: Check which plan includes this.

  • All plans include task management. Automatic cleaning is on Pro and Premium. Check which plan covers automatic repair tasks.
Available

Create repair tasks, assign staff and record the result.

Check plan: Core is likely. Check before buying.

  • These are tasks you add yourself. Rezzy’s automatic tasks from guest messages cost extra.
Cleaning connections

Connections to outside cleaning services, with their setup requirements.

With conditions

Send bookings to Turno to schedule cleaners.

Details: Lite + Turno

  • You need a Turno account and token. Link each property. Turno fees may apply.
With conditions

Connect to Turno and choose which properties to share.

Details: Check which plan includes this.

  • You need a Turno account. Check which Hostex plan includes the connection.
With conditions

Connect to Turno for cleaning schedules.

Details: Available to all OwnerRez customers

  • You need a Turno account and must approve the connection. Cleaner payments and marketplace fees may apply.
  • Use one Turno account per OwnerRez account.
  • Turno imports bookings and blocks up to three months ahead.
08 / Check-in & smart access
Checkin instructions

Send check-in details to guests at supported stages of a booking.

Available

Show arrival details in the web guest app.

Plan: Lite

With conditions

Send check-in guides and door codes for each booking.

Plan: Pro and Premium

  • Some booking sites require you to start the chat. Booking.com may block guide links.
  • If you require a deposit, guests must pay it to see the address, door code and other check-in details.
Available

Send arrival details through automatic booking messages.

Plan: Core plan

Guest portal

A booking page or portal for guests. Check what guests can do there.

With conditions

Give guests a web app with booking details and pre-arrival forms.

Plan: Lite

  • Set up up to 50 Guest Apps.
  • Payment information, additional information and guidebooks are Pro-only.
  • Forms collect details. ID checks and payment processing are separate.
With conditions

Guests use a phone web page for arrival details, ID checks and deposits.

Plan: Pro and Premium

  • If a security deposit is set, guests must pay before seeing the address or door code. Other check-in details are also hidden until payment.
Available

Use My Stay for guest contact details, agreements and deposits.

Check plan: Core is likely. Check before buying.

  • Guests see only the steps you set up. Returning guests may need to prove who they are.
Lock connections

Supported smart-lock platforms connect directly or through another service.

With conditions

LocksManager supports brands including Schlage, Nuki and TTLock.

Details: Lite + LocksManager

  • LocksManager costs extra. You need compatible locks and a working connection.
With conditions

Basic connects to TTlock. Pro and Premium support more lock brands.

Plan: Basic (up to 2 properties), Pro and Premium

  • You need a supported lock and account. Check your exact model.
Available

Connect Schlage, igloohome, RemoteLock and other lock systems.

Plan: Core plan

  • Compatible connected lock platform
Automatic lock codes

Creates lock codes automatically for each booking. Check the required hardware and services.

With conditions

Create a different door code for each booking.

Details: Lite + LocksManager add-on

  • LocksManager costs extra. You need compatible locks and a working connection.
With conditions

Make a unique booking code 3 days before check-in.

Plan: Basic (up to 2 properties), Pro and Premium

  • Basic supports TTlock. Pro and Premium support other compatible connections.
Available

Make door codes for each booking.

Plan: Core plan

  • Compatible connected lock platform
Code scheduling

Set codes to work only during the stated check-in and checkout times.

With conditions

Turn off door codes at the guest’s check-out time.

Details: Lite + LocksManager add-on

  • LocksManager costs extra. You need compatible locks and a working connection.
With conditions

Door codes work from check-in until check-out.

Plan: Basic (up to 2 properties), Pro and Premium

  • Connect a supported lock. Basic supports TTlock only.
Available

Set door codes to work around check-in and check-out, with extra time if needed.

Plan: Core plan

  • Compatible connected lock platform
Code delivery

Send booking access codes to guests through supported channels.

With conditions

Send LocksManager door codes in automatic messages.

Check plan: Lite + LocksManager; confirm automatic code messages.

  • LocksManager costs extra. The code must exist before the message is sent.
  • Allow enough time after booking for the code to be created.
With conditions

Send codes in automatic messages or check-in guides.

Plan: Basic (up to 2 properties), Pro and Premium

  • You need a connected, supported lock. Basic includes automatic messages. Check-in guides need Pro or Premium.
With conditions

Add door codes to saved guest messages.

Plan: Core plan

  • Use a supported lock service that sends codes back to OwnerRez. Set up your message template.
Access extra costs

Smart-access software or connections may cost extra. Hardware is a separate cost.

With conditions

LocksManager costs extra. Ask for its price.

Details: Lite + LocksManager

  • Buy the lock hardware separately.
With conditions

Hostex says it adds no fee for smart-device connections.

Plan: Basic (up to 2 properties), Pro and Premium

  • Buy the hardware and pay any lock-account or outside-service fees. Basic supports TTlock only.
With conditions

$4 per lock each month for direct Schlage, igloohome or Hubitat connections.

Details: Paid direct-lock connection

  • You need supported lock hardware. Other connection fees may differ.
  • Other outside-service fees are not confirmed here.
09 / Reports & accounting
Booking reports

Reports about bookings. Check which measures they include.

With conditions

Filter confirmed bookings by date and listing.

Plan: Lite

Available

See booking income and costs by property or booking site.

Plan: Basic (up to 2 properties), Pro and Premium

Available

See detailed bookings or booking summaries.

Plan: Core plan

Occupancy reports

See how often your rentals are booked. Filter by date or property.

With conditions

See how often properties are booked, by date or property.

Plan: Lite

  • Use the desktop dashboard. This is not in the Lite phone app.
Available

See booked nights, average nightly prices and income per available night.

Plan: Basic (up to 2 properties), Pro and Premium

  • Filter by property, booking site and date range.
Available

See booked nights and the share of nights booked.

Plan: Core plan

Revenue reports

Revenue reports and the measures they include. These are separate from financial accounting.

With conditions

See payouts, commission and income per available listing.

Plan: Lite

  • Includes canceled bookings.
  • Use the desktop dashboard. Its currency comes from the Airbnb account.
With conditions

See income and costs, with monthly reports on Pro and Premium.

Plan: Pro and Premium

  • Monthly reports exclude the current month. Stays across months are split by night. Regenerate reports yourself after changes.
Available

View booking income and payment reports.

Plan: Core plan

Owner statements

Statements for property owners. Check which income and expenses they include.

Not supported

Not included on Lite

Plan: Lite

Available

Make monthly PDF owner reports with your fee and category settings.

Plan: Pro and Premium

Available

Make statements of income, costs and commissions.

Details: Paid Property Management add-on

Expense tracking

Record property or booking expenses in the software.

We do not know if Lite tasks let you enter costs. General Guesty task pages mention this, but the Lite guide does not confirm it.

Available

Record income and costs and link them to bookings.

Plan: Basic (up to 2 properties), Pro and Premium

Available

Record costs and attach receipts.

Details: Paid Property Management add-on

Accounting connections

Which accounting tools connect and what they can share.

We could not confirm a Lite connection to accounting software. Pro’s paid Trust Accounting tool is not included on Lite.

With conditions

Send bookings and transactions to Clearing.

Plan: Basic (up to 2 properties), Pro and Premium

  • You need a separate Clearing account. Its fees may apply.
With conditions

Connect to QuickBooks.

Details: Paid QuickBooks add-on

  • You need a QuickBooks account.
Report exports

Download reports in the listed file types.

With conditions

Get a booking report by email as a CSV file.

Plan: Lite

  • Exports bookings only, with limited filters.
  • For a large export, you may need to narrow the results first.
With conditions

Download statistics as spreadsheets and transactions or monthly reports as CSV files.

Plan: Basic (up to 2 properties), Pro and Premium

  • Monthly reports need Pro or Premium. File formats vary by report.
Available

Download reports as Excel or CSV files.

Plan: Core plan

10 / Team & owner access
Team users

Extra staff accounts, with any user or plan limits.

With conditions

Invite Admin and Cleaner users.

Plan: Lite

  • Guesty’s guides disagree on extra users for Lite. Check before choosing this plan.
  • Ask for the user limit.
With conditions

Create team accounts and assign roles.

Plan: Basic (up to 2 properties), Pro and Premium

  • Basic allows up to 2 team roles. We could not confirm a limit for Pro or Premium.
Available

Create as many staff logins as you need.

Plan: Core plan

User permissions

Choose what each person can see and do.

With conditions

Choose Admin or Cleaner. The roles have fixed access.

Plan: Lite

  • Admins have full access. Cleaner permissions cannot be changed.
  • Guesty’s guides disagree on extra users for Lite. Check before choosing this plan.
With conditions

Choose who can use pricing, calendars and messages.

Plan: Basic (up to 2 properties), Pro and Premium

  • Basic limited to 2 team roles.
Available

Give staff full, limited or view-only access.

Plan: Core plan

Choose which properties each person can access

Choose which properties a person can access.

We do not know if you can choose which properties a Lite user sees. Cleaner access alone does not confirm this. Guesty’s guides disagree on whether Lite allows extra users.

With conditions

Choose which properties and rooms each team member can access.

Plan: Basic (up to 2 properties), Pro and Premium

  • Basic limited to 2 team roles.
Available

Choose which properties staff and portal users can access.

Plan: Core plan

Owner portal

Let owners view property, booking or financial details.

Not supported

Not included on Lite

Plan: Lite

Available

Give owners accounts that show only their own listings.

Details: Check which plan includes this.

  • Owner reports and owner logins may have different plan rules. Check which plan includes logins.
Available

Owners can use the portal. Statements need the paid Property Management add-on.

Plan: Core plan

Mobile app

A mobile app. A website that fits a phone screen does not confirm an app.

Available

Use the phone app for bookings, messages and tasks.

Plan: Lite

Available

Use the iPhone or Android app for calendars, bookings, messages and tasks.

Plan: Basic (up to 2 properties), Pro and Premium

Not supported

Use an installable web app, rather than an app-store app.

Plan: Core plan

11 / Integrations & data access
Public API

An API for outside developers. API connections to booking sites alone do not confirm developer access.

Not supported

Not included on Lite

Plan: Lite

With conditions

Connect your own software to manage properties and bookings.

Plan: Pro and Premium

  • Your software needs permission to connect.
Available

Connect your own software with API v2.

Plan: Core plan

API access conditions

Who can use the developer API, including required plans, approval and access limits.

Not supported

Open API is not included on Lite.

Plan: Lite

  • Partner connections use separate tokens. They do not provide public developer access.
With conditions

Create a Hostex access token to connect software.

Plan: Pro and Premium

  • Use Pro or Premium with the right account permissions. Basic or an expired plan may return error 420.
  • Partner OAuth connections have a separate approval process.
With conditions

Use a personal access token for your account, or OAuth for other users.

Plan: Core plan

  • Use the correct sign-in method.
  • Personal tokens have limits tied to the user account and IP address.
Webhooks

Sends notices about events to linked systems.

We could not confirm outgoing event alerts on Lite. Its partner connections do not confirm this, and Open API is not included.

With conditions

Send booking, message, calendar and review alerts to connected software.

Plan: Pro and Premium

  • The price table lists webhooks on all plans, but the management API needs Pro or Premium. Confirm Basic access.
  • Alerts contain limited details. Fetch the full record through the API. Delayed alerts are not guaranteed to be replayed.
With conditions

Send booking, guest, property and message events to connected software.

Details: OAuth apps only

  • You need a registered OAuth app. Personal access tokens cannot use webhooks.
  • Acknowledge each alert within 4 seconds. Failed deliveries are retried up to 10 times.
Zapier

A Zapier connection with stated events, actions or plan requirements.

Guesty has Zapier beta guides, but we do not know if Lite can use this connection.

We could not confirm an official Hostex app or supported link in Zapier. API access alone does not confirm one.

With conditions

Use the official Zapier connection.

Plan: Core plan

  • You need a separate Zapier account.
Data export

Check which data you can take with you, beyond calendar feeds. Ask which file types you can download.

With conditions

Get a booking report by email as a CSV file.

Plan: Lite

  • Exports bookings only, with limited filters.
  • For a large export, you may need to narrow the results first.
With conditions

Download statistics spreadsheets and income or cost reports as CSV files.

Plan: Basic (up to 2 properties), Pro and Premium

  • These reports do not confirm a full account export. Bulk API access needs Pro or Premium.
Available

Booking, inquiry and quote exports

Plan: Core plan

12 / Setup & support
Onboarding

Setup help, including whether it is optional or costs extra.

Available

One-to-one guided setup

Plan: Lite

Available

Get guided setup help. Premium adds priority setup services.

Plan: Basic (up to 2 properties), Pro and Premium

Available

Use the setup wizard and a free Jumpstart session.

Plan: Core plan

Moving your data

Help or tools to import records from another system.

We could not confirm current help moving data to Lite. Pro import guides and old Guesty-for-Hosts guides do not confirm Lite support.

With conditions

Move booking-site connections, with some details entered again by hand.

Details: Check which plan includes this.

  • Recreate manual bookings and blocked dates before connecting. Past-booking limits vary by booking site.
Available

Import existing bookings and past financial records.

Plan: Core plan

Help center

Public guides and help pages. These alone do not show the quality of support.

Available

Public help center

Plan: Lite

Available

Public searchable help center and API reference

Plan: Basic (up to 2 properties), Pro and Premium

Available

Public support guides

Plan: Core plan

Email support

Email support, with any plan limits. Response time is unconfirmed.

With conditions

Get email support 24/7 through the dashboard, app or form.

Check plan: Confirm email support on Lite.

Available

Email support advertised on all plans

Plan: Basic (up to 2 properties), Pro and Premium

Available

Email support

Plan: Core plan

Chat support

Live or in-app support chat. Check whether help comes from a person, an AI bot or self-service pages.

Available

24/7 live chat

Plan: Lite

Available

Live-chat support advertised on all plans

Plan: Basic (up to 2 properties), Pro and Premium

We could not confirm this feature or what it requires.

Phone support

Phone support, with any plan or country limits.

Not supported

Not included on Lite

Plan: Lite

We could not confirm phone support. Hostex lists email and chat.

We could not confirm this feature or what it requires.

13 / API features
API features are listed below. Each row shows its access rules. Live operation is not confirmed.
Documented API versions

Versions listed in the public API guides. This does not guarantee they work with your setup.

Not supported

Open API is not included on Lite.

Plan: Lite

With conditions

OpenAPI schema 3.0.0; Hostex API /v3 server

Plan: Pro and Premium

  • You need a Hostex access token to connect your software.
Available

v2

Details: Check that your plan lets you connect your own software.

API authentication

Security methods listed in the API guide. Approval to use the API and the right plan are separate requirements.

Not supported

Open API is not included on Lite.

Plan: Lite

With conditions

Hostex-Access-Token API key in request header

Plan: Pro and Premium

  • You need a Hostex access token to connect your software.
Available

OAuth bearer or HTTP Basic personal token

Details: Check that your plan lets you connect your own software.

Read property records

Read property records through the API.

Not supported

Open API is not included on Lite.

Plan: Lite

With conditions

GET /properties retrieves property records

Plan: Pro and Premium

  • You need a Hostex access token to connect your software.
With conditions

GET /v2/properties

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
Read reservation records

An API tool reads booking records.

Not supported

Open API is not included on Lite.

Plan: Lite

With conditions

Read bookings with filters.

Plan: Pro and Premium

  • You need a Hostex access token to connect your software.
  • By default, the search returns bookings with check_out within 180 days.
With conditions

GET /v2/bookings

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
  • Either property_ids or since_utc required.
Create bookings

An API tool creates bookings. This does not confirm the same steps are available in the interface.

Not supported

Open API is not included on Lite.

Plan: Lite

With conditions

Create direct bookings.

Plan: Pro and Premium

  • You need a Hostex access token to connect your software.
  • Creates direct bookings, not bookings on travel sites.
With conditions

POST /v2/bookings

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
Update bookings

An API tool changes booking fields. Check which fields and booking sites it supports.

Not supported

Open API is not included on Lite.

Plan: Lite

With conditions

Change stay details.

Plan: Pro and Premium

  • You need a Hostex access token to connect your software.
  • Canceling a direct booking uses a separate API action.
With conditions

PATCH /v2/bookings/{id}

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
Read guest data

Read guest records through a separate API tool or as part of a booking response. Check which option is supported.

Not supported

Open API is not included on Lite.

Plan: Lite

With conditions

Read guest details from bookings.

Plan: Pro and Premium

  • You need a Hostex access token to connect your software.
  • We could not confirm an API action to read a separate guest database.
With conditions

GET /v2/guests

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
  • At least one of q, created_since_utc, from or to required.
Update guest records

Updates guest records, not just contact fields on a booking.

Not supported

Open API is not included on Lite.

Plan: Lite

We could not confirm updates to separate guest records. Booking contact fields can be changed.

  • You need a Hostex access token. Check that your account has access.
With conditions

PATCH /v2/guests/{id}

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
Read guest messages

An API tool reads guest messages or conversation details.

Not supported

Open API is not included on Lite.

Plan: Lite

With conditions

GET /conversations and conversation details retrieve messages

Plan: Pro and Premium

  • You need a Hostex access token to connect your software.
With conditions

GET /v2/messages

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect through OAuth. Personal tokens cannot use messages.
  • Third-party apps also need a signed messaging agreement.
Send guest messages

An API tool adds or sends guest messages. Check access requirements separately.

Not supported

Open API is not included on Lite.

Plan: Lite

With conditions

POST /conversations/{conversation_id} sends a message

Plan: Pro and Premium

  • You need a Hostex access token to connect your software.
  • Follow the booking site’s message rules. If a request times out, check that the message arrived before you send it again.
  • For each chat: 5 messages per 5 seconds, 10 per minute, 30 per 30 minutes, 60 per 2 hours and 120 per day. Account, token and tool limits also apply.
With conditions

POST /v2/messages

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect through OAuth. Personal tokens cannot use messages.
  • Third-party apps also need a signed messaging agreement.
Read nightly rates

Read rates through an API tool or nightly-price fields in a calendar response.

Not supported

Open API is not included on Lite.

Plan: Lite

With conditions

Read prices for selected dates.

Plan: Pro and Premium

  • You need a Hostex access token to connect your software.
  • start_date must be within one year and end_date within three years.
With conditions

GET /v2/spotrates

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
  • This returns individual price overrides. Use GET /v2/calendar for the calculated nightly price.
Update nightly rates

Send nightly prices through the API. This is separate from working out which price to use.

Not supported

Open API is not included on Lite.

Plan: Lite

With conditions

Send prices for selected dates to booking sites.

Plan: Pro and Premium

  • You need a Hostex access token to connect your software.
  • Changes may finish later. An API success response does not confirm the booking site has updated.
  • end_date must be within three years.
With conditions

PATCH /v2/spotrates

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
Read availability calendar

Read open dates or calendar nights through the API.

Not supported

Open API is not included on Lite.

Plan: Lite

With conditions

Read open and blocked dates for properties.

Plan: Pro and Premium

  • You need a Hostex access token to connect your software.
  • property_ids accepts up to 100 properties.
  • start_date must be within one year and end_date within three years.
With conditions

GET /v2/calendar

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
  • Request at most 90 days at a time.
  • Older dates or dates outside the booking window may be missing. An open date does not prove it meets all booking rules.
  • Nightly amounts exclude fees and taxes. Data can be late. Check availability and the full stay price through Quote / Booking before accepting a booking.
Read payment records

Reads actual payment records. Changing payment settings or making payment links is a separate feature.

Not supported

Open API is not included on Lite.

Plan: Lite

We could not confirm access to payment-provider records. GET /transactions lists income and costs, including entries added by hand.

With conditions

GET /v2/payments

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
Read refund records

An API tool reads refund records. This does not confirm that it can issue refunds.

Not supported

Open API is not included on Lite.

Plan: Lite

We could not confirm access to refund records. The transaction ledger and in-app refunds do not confirm it.

With conditions

GET /v2/refunds

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
Read owner records

Read property-owner records through the API.

Not supported

Open API is not included on Lite.

Plan: Lite

We could not confirm access to owner records through the API.

With conditions

GET /v2/owners

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
Custom data fields

API tools for custom fields or extra booking details. Check which types of data each tool supports.

Not supported

Open API is not included on Lite.

Plan: Lite

With conditions

Read or change custom fields on bookings.

Plan: Pro and Premium

  • You need a Hostex access token to connect your software.
  • You define the fields first. This covers booking and stay fields only.
With conditions

POST /v2/fielddefinitions

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
Manage webhook plans

API tools to list, create or remove webhook plans. A guide to receiving webhook updates alone does not confirm these controls.

Not supported

Open API is not included on Lite.

Plan: Lite

With conditions

GET/POST /webhooks; PATCH/DELETE individual webhook

Plan: Pro and Premium

  • You need a Hostex access token to connect your software.
  • Retries and replay do not last forever. Fetch the current record again.
With conditions

POST /v2/webhookplans

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect through an OAuth app.
Documented throttling response

The API lists error 429 for too many requests or another stated request limit. Exact numeric limits need separate confirmation.

Not supported

Open API is not included on Lite.

Plan: Lite

With conditions

Request limits return error_code 429 inside HTTP 200, with Retry-After.

Plan: Pro and Premium

  • Limits apply across the account and to each tool. Access tokens may have extra limits.
  • For each chat: 5 messages per 5 seconds, 10 per minute, 30 per 30 minutes, 60 per 2 hours and 120 per day.
With conditions

Too many requests return HTTP 429.

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
  • We could not confirm the number of requests allowed.
Reservation pagination

Read booking records a page at a time. Check the default page size and any maximum.

Not supported

Open API is not included on Lite.

Plan: Lite

With conditions

Read bookings in batches with offset and limit. Each batch has at most 100 records.

Plan: Pro and Premium

  • You need a Hostex access token to connect your software.
  • Defaults are offset 0 and limit 20. Results use descending order for the chosen sort field.
With conditions

Use limit, offset or cursor to read records in batches. The default is 20; the maximum is 100.

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
  • For booking lists, use the next_page_url cursor. When you send a cursor, changed filters are ignored.

Compare property management software for daily work — Guesty Lite vs Hostex vs OwnerRez

List the jobs you want to handle in one place. Check booking sites, guest messages, payments and staff access first. Then compare the plan and extras needed for those jobs. A long feature list will not show whether your booking sites and work rules are covered.

Guesty Lite: what to consider

Check the tools in your billing choice and any paid extras. Cleaner access has fixed permissions. A partner link does not give you access to the public API for custom software links. Read the Guesty Lite profile for its plans and requirements.

Hostex: what to consider

Check the tier for each job. Vrbo, Open API and automatic cleaning need Pro or Premium. Calendar links mark booked dates. They do not carry full booking records, so check what your team will receive. Read the Hostex profile for its plans and requirements.

OwnerRez: what to consider

Match the core tools and paid modules to your process. Text messages and Rezzy cost extra. Staff tasks are separate from Rezzy issue detection and paid owner-accounting tools. Check payment and channel rules before moving bookings. Read the OwnerRez profile for its plans and requirements.

Explore all property management options, how to choose property management software, how to plan a software switch to continue your shortlist.

Common questions

What should I test before switching to one of these tools?

Check future bookings, blocked dates and rate plans before the new system takes control. Then look at rates and fees on each booking site. A link marked connected does not prove that every booking or price rule moved across.

How should I compare the full setup for Guesty Lite, Hostex and OwnerRez?

List the main software and any extras on their own. Extras can include lock tools, guidebooks, paid modules and a team to answer guests. Ask which tasks your quote covers. Name the person who will do the work that remains. An inbox or task list does not do it all for you.

Does Guesty Lite’s ReplyAI send its suggested reply for me?

The ReplyAI draft workflow asks you to review the reply and send it. Check the details and change the text first if needed. This describes ReplyAI drafts; it does not mean every Guesty AI tool needs a manual send.

Does Hostex Basic create cleaning tasks automatically?

No. The plan table puts automatic cleaning tasks in Pro and Premium, not Basic. Basic task management is a different tool. If you want bookings to create cleaning work, check that your plan includes that step.

Do OwnerRez’s optional tools stay free after the trial?

No. OwnerRez says premium features left on after the trial become billable. Check which optional tools you have enabled before the trial ends. Keep only the ones you want to pay for; trying a tool does not make it part of the base price.

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