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Guesty Lite vs Hospitable vs Host Tools

Comparing

Compare Guesty Lite vs Hospitable vs Host Tools for daily rental work. Check bookings, guest messages and daily tasks. Choose a plan that covers the jobs you need.

Overview

Guesty Lite

Bring booking-site tools, guest messages, a shared calendar and tasks together.

Best for: Managing bookings, messages and assigned cleaning tasks in one place.

Hospitable

Sync booking calendars, use a shared guest inbox and set task rules tied to bookings.

Best for: Link guest messages and cleaning tasks to bookings.

Host Tools

Automate guest messages. Pro adds calendar tools, rate rules, direct booking and team access.

Best for: Guest messages and cleaner notices, with Pro for broader booking tools.

Compare features by plan.

Showing all 110 detailed properties.
Guesty Lite versus Hospitable versus Host Tools: features, plans and limits.
What matters to youGuesty Lite
4.6 / 5Out of 2,185 reviews
Property management
Hospitable
4.2 / 5Out of 1,090 reviews
Property management
Host Tools
4.7 / 5Out of 217 reviews
Property management
Score
Score92
STRCompare scoring
Score92
STRCompare scoring
Score90
STRCompare scoring
At a glance / Prices for your properties
PropertiesGuesty lists 1–3 listings. Another page says 5 or fewer. Ask Guesty how many your account can use.Essentials, Professional and Mogul list unlimited properties. Host allows up to two. We could not confirm an overall minimum.Host Tools lists prices for 1–134 properties. It is unclear whether Enterprise starts at 134 or above 134. Ask about your account’s limit.
OverviewGuesty Lite combines booking-site tools, messages, a shared calendar and tasks.Hospitable syncs booking-site calendars. It has a shared guest inbox and task rules triggered by bookings.Messaging automation and a Pro plan adding calendar, rates, direct booking and team access.
Plans and add-ons
Guesty Lite

Guesty lists 1–3 listings. Another page says 5 or fewer. Ask Guesty how many your account can use.

PriceOptimizer · add-on

Paid add-on. Hardware, partner services and usage may cost extra.

LocksManager · add-on

Paid add-on. Hardware, partner services and usage may cost extra.

Essentials

Check the selected property count and billing period.

Host

Check the selected property count and billing period.

Mogul

Check the selected property count and billing period.

Professional

Check the selected property count and billing period.

Messaging

Send messages to guests and cleaners, use mobile tools and translate messages. Calendar and price tools need Pro.

Pro

Adds calendar and rate tools, direct booking, team access and AI. Optional smart locks cost another USD 3 per lock each month.

Enterprise

Ask Host Tools for an Enterprise quote. Its site is unclear whether Enterprise starts at 134 properties or only above 134. Confirm which plan you can use and what it includes.

Smart locks · add-on

You need Pro, plus USD 3 per connected lock each month. You need supported hardware and a linked account.

1-property price for your selection
Standard Lite from USD 29/listing/monthPublic prices are starting rates, not confirmed totals for this account size. The 1–3 listing audience is not a firm limit.
Plan prices and conditions

Standard Lite: Price not confirmed

Starts at USD 29 per listing each month with monthly billing. This is a starting rate, not a confirmed account total. The advertised 1–3 listing range is not a firm limit.

LiteOptimizer: Price not confirmed

The advertised monthly rate starts at USD 9 per listing. It adds 1% per reservation. We could not confirm the exact yearly billing terms. These are starting rates. Your total is not confirmed. The marketed range of 1–3 listings is not a firm limit.

Plan: monthly total · USD 59
Plan prices and conditions
Prices and conditions
Plan or servicePrice or limit
Essentialsno base plan fee · USD 0
Hostmonthly total · USD 29
Professionalmonthly total · USD 59
Mogulmonthly total · USD 99

Essentials

Essentials has no base plan fee.

Optional Dynamic Pricing costs USD 15 per property each month after its separate trial.

Other paid tools and taxes may cost extra.

Essentials and Host and Professional and Mogul

Exactly 1 property with billable check-ins.

Host and Professional and Mogul

This price assumes the selected properties have billable check-ins.

The base fee is due even with no active properties. Extra active-property fees apply above the included count.

Paid plans include Dynamic Pricing for their included properties.

When the active-property count exceeds the included count, extra properties using only Dynamic Pricing without check-ins cost USD 10 per month each.

Other tools and taxes may cost extra.

Messaging entry plan account price · USD 30.00Monthly billing selection · You pay for enabled listings. Linked listings for the same property count once. Disabled listings are not billed. Mid-month changes can bring charges or credits. Tax treatment is not confirmed.
Plan prices and conditions

Messaging: USD 30

You pay for enabled listings. Linked listings for the same property count once. Disabled listings are not billed. Mid-month changes can bring charges or credits. Tax treatment is not confirmed.

Pro: USD 32

You pay for listings that are turned on. Listings on different booking sites count once when linked to the same property. Listings that are turned off are not billed.

Changes during a billing period may add a charge or credit.

Ask how tax applies.

Optional smart locks cost an extra USD 3/connected lock/month; Hardware and payment-processing costs are separate.

Enterprise: Contact the provider for a quote.

Limits and requirements
  • Lite does not include the public developer API. Approved partner connections are separate.
  • Cleaner permissions cannot be changed. The current role guide and overview disagree on whether multiple users require Pro.
  • Host allows up to two properties. The other listed plans allow unlimited properties.
  • Owner statements and the owner portal require Mogul.
  • Direct Basic charges the host 1%, plus payment processing fees. Premium lets you split fees or have the host pay them all.
  • When availability sync is enabled, block dates in Host Tools: channel-only blocks can be reopened.
  • Stripe takes full payment at booking. For split payments or deposit schedules, collect payments by hand through an outside service.
  • Cleaner alerts and Turno projects do not confirm built-in task management or checklists.
Review sources
TrustpilotTrustScore 4.6 / 5 · 2,049 reviews
G2Rating 4.6 / 5 · 136 reviews
CapterraRating 4.7 / 5 · 144 reviews
TrustpilotTrustScore 3.9 / 5 · 674 reviews
G2Rating 4.8 / 5 · 272 reviews
GetAppRating 4.7 / 5 · 144 reviews
CapterraRating 4.8 / 5 · 182 reviews
TrustpilotTrustScore 4.4 / 5 · 35 reviews
GetAppRating 4.8 / 5 · 182 reviews
Software AdviceRating 4.8 / 5 · 182 reviews
01 / Plans & requirements
Plan options

Plans offered for this rental software. Optional modules are separate from plan levels.

Available

Guesty Lite

Plan: Lite

Available

Essentials; Host; Professional; Mogul

Plan: Essentials / Host / Professional / Mogul

Available

Messaging, Pro and Enterprise. Ask for an Enterprise quote.

Plan: Messaging / Pro / Enterprise

Property limits

Listing or property limits for each plan. A target customer range does not confirm a strict limit.

Guesty lists 1–3 listings. Another page says 5 or fewer. Ask Guesty how many your account can use.

  • We could not confirm a firm property limit. Pricing targets 1–3 properties for Lite and 4–199 for Pro. The Lite overview says 5 or fewer, so check which range applies.
Available

Host: up to 2 properties. Other plans have no property limit.

Essentials, Professional and Mogul list unlimited properties. Host allows up to two. We could not confirm an overall minimum.

Plan: Essentials / Host / Professional / Mogul

With conditions

The price table covers up to 134 listings. Larger accounts need an Enterprise quote.

Host Tools lists prices for 1–134 properties. It is unclear whether Enterprise starts at 134 or above 134. Ask about your account’s limit.

Plan: Messaging / Pro / Enterprise

  • Host Tools gives two different starting points for Enterprise: 134 listings or above 134. Ask which applies.
  • We could not confirm a firm account limit.
How you are charged

How plan fees are worked out and billed. Check whether you pay per listing, per account or a share of booking income.

With conditions

Pay per listing, monthly or yearly. Optimizer adds a booking fee.

Plan: Lite

  • Listed rates are starting prices. Ask for your account’s total.
Available

Paid plans charge a base fee, plus extra-property fees when they apply.

Plan: Host / Professional / Mogul

With conditions

Pay for enabled listings. The same property on several booking sites counts once.

Plan: Messaging / Pro

  • Yearly prices are shown per month, but you pay for the year.
  • Disabled listings are not billed. Changing enabled listings may adjust the bill for part of the month.
Booking fees

Fixed or percentage fees on bookings. Check which transactions they apply to.

With conditions

Lite Optimizer adds 1% per booking.

Plan: Lite

  • This fee applies to Lite Optimizer. It is not confirmed for every Lite option.
With conditions

Fees depend on how guests book and pay.

Plan: Professional / Mogul

  • Direct Basic and Direct Premium have different fees. These are not fees for every booking site.
With conditions

Host Tools adds no fee for direct bookings.

Plan: Pro

  • Plan fees and payment processing fees still apply.
Paid add-ons

Features or services that cost extra beyond your plan.

With conditions

PriceOptimizer, LocksManager and Damage Protection add-ons

Plan: Lite

  • Ask about add-on prices and fees for each transaction.
Available

Optional setup help, extra devices and some pricing tools cost extra.

Plan: Essentials / Host / Professional / Mogul

With conditions

Smart-lock tools cost USD3 per connected lock each month.

Details: Pro + smart locks

  • Buy a supported lock and connect it.
Trial

Trial length and rules. A demo is different from a free trial.

Available

14-day free trial; no credit card or commitment

Plan: Lite

Available

14 days; no card required

Trial start
The trial starts when you create your account. There is no property limit.
Subscribing
When you sign up for a plan, the trial ends.
Dynamic Pricing
To turn it on, first sign up for a plan. This ends the main trial. Essentials has its own Dynamic Pricing trial.

Details: Mogul trial

Available

Fourteen-day trial without a card

Plan: Messaging / Pro

Setup fees

One-time setup fees. A missing price does not mean setup is free.

We could not confirm a setup fee for Lite or that setup is free. Ask for the total before buying.

Available

No required setup fee. You can pay for extra setup help.

Plan: Essentials / Host / Professional / Mogul

Available

Personalized setup and migration are free

Plan: Messaging / Pro

02 / Channels & sync
Airbnb connection

How to connect Airbnb, and which accounts and listings qualify.

With conditions

Connect to Airbnb.

Plan: Lite

Available

Connect to Airbnb.

Plan: Essentials / Host / Professional / Mogul

With conditions

Direct Airbnb connection

Plan: Messaging / Pro

  • You need Pro to manage calendars and rates. Messaging handles guest messages.
Vrbo connection

How to connect Vrbo, and which accounts and listings qualify.

With conditions

Connect to Vrbo.

Plan: Lite

Available

Connect to Vrbo.

Plan: Essentials / Host / Professional / Mogul

With conditions

Direct Vrbo connection

Plan: Messaging / Pro

  • You need Pro to manage calendars and rates. Messaging handles guest messages.
Booking.com connection

How to connect Booking.com and which accounts and listings qualify.

With conditions

Connect to Booking.com.

Plan: Lite

Available

Connect to Booking.com.

Plan: Essentials / Host / Professional / Mogul

With conditions

Direct Booking.com connection

Plan: Messaging / Pro

  • You need Pro to manage calendars and rates. Messaging handles guest messages.
iCal import

Import calendars from other tools. Check which details arrive and how updates work.

With conditions

Import outside calendars as date blocks.

Check plan: Lite includes iCal; confirm this import tool.

  • Up to 10 calendar feeds per listing.
  • Imported blocks are left out of Advanced Analytics and do not start Smart Calendar Rules.
Available

Checks outside calendars about every 20 minutes.

Plan: Essentials / Host / Professional / Mogul

  • Imports blocked dates. Guest and payment details depend on what the outside calendar shares.
With conditions

Import bookings from an outside calendar.

Plan: Pro

  • Calendar sharing does not include all messages or payment details.
iCal export

Export calendar feeds to other tools. A calendar feed is different from an export of full booking records.

With conditions

Share current and future bookings and blocked dates.

Check plan: Lite includes iCal; confirm calendar export.

Available

Share booking and task calendars.

Details: Check which plan includes this.

With conditions

Share your calendar through an iCal link.

Details: Check which plan includes this.

  • This shares calendar data, not all the details of a full booking-site connection.
Rate sync

Send rates to linked booking sites. Check which sites are supported and any limits.

With conditions

Share prices with linked sites.

Plan: Lite

  • Supports Airbnb, Vrbo and Booking.com.
Available

Send prices to linked booking sites.

Details: Check which plan includes this.

With conditions

Send calendar prices to linked booking sites.

Plan: Pro

  • Automatic price updates run every 6 hours. Manual Sync Prices can take up to 5 minutes.
  • Price rules use the currency set on the booking site.
Availability sync

Send open and blocked dates to booking sites. Check how it works and any limits.

With conditions

Share open and blocked dates with linked sites.

Plan: Lite

  • Supports Airbnb, Vrbo and Booking.com.
Available

Send open and blocked dates to linked booking sites.

Plan: Essentials / Host / Professional / Mogul

  • Airbnb limited connections cannot send these updates.
Available

Direct bookings update open and blocked dates on linked sites.

Plan: Pro

Reservation sync

Import bookings and changes from booking sites, or keep them in sync. Check which sites are supported.

With conditions

Sync bookings from linked sites.

Plan: Lite

  • Supports Airbnb, Vrbo and Booking.com.
Available

See bookings from linked sites in one calendar.

Details: Check which plan includes this.

With conditions

Bring bookings from linked sites into one calendar.

Plan: Pro

  • Connect each booking site and import its bookings.
Channel message sync

Send and receive guest messages through booking-site connections. Check which sites are supported.

With conditions

Airbnb, Vrbo and Booking.com message threads

Plan: Lite

  • Email, text and WhatsApp may need extra accounts or fees. Check each service.
Available

Send and receive Airbnb, Vrbo and Booking.com messages

Plan: Essentials / Host / Professional / Mogul

  • Connect a supported booking site first.
Available

Airbnb, Vrbo, Booking.com and Houfy messaging

Plan: Messaging / Pro

Sync limitations

Known delays, fields that do not sync and limits on connections. These details alone do not show how reliable the service is.

With conditions

iCal updates usually arrive within one hour.

Check plan: Lite includes iCal; confirm these limits.

  • Use either iCal or a direct link for the same calendar. Using both can duplicate dates.
  • Imported entries block dates. You cannot edit them as guest bookings.
Available

Imports blocked dates from an outside calendar.

Details: Essentials / Host / Professional / Mogul: iCal import

  • It does not import past bookings. Other details depend on what that calendar shares.
  • To share dates back, you need a separate calendar export.
With conditions

Airbnb setup mode does not send price or date updates.

Plan: Messaging / Pro

  • Disconnect your old property-management software. Reconnect Airbnb without setup mode before turning on updates.
03 / Reservations & calendars
Multi calendar

A calendar view showing multiple listings and bookings together.

Available

See your listings in one calendar.

Plan: Lite

Available

See your listings in one calendar.

Plan: Essentials / Host / Professional / Mogul

Available

See bookings from different sites in one calendar.

Plan: Pro

Manual bookings

Enter bookings by hand as well as importing them from booking sites.

Available

Add bookings yourself.

Plan: Lite

With conditions

Create manual bookings through an AI app.

Plan: Host / Professional / Mogul

  • Use a supported AI app and approve its connection. You must own the account or be an admin with full access.
  • Handle payments for manual bookings outside Hospitable.
  • For bookings from booking sites, you can only change notes and check-in or check-out times.
  • This uses MCP, a way for an AI app to connect to Hospitable. We could not confirm the same controls in the website.
Available

Create a reservation by selecting calendar dates

Plan: Pro

Booking changes

Edit booking fields and check whether changes reach linked booking sites.

With conditions

Change stay times, booking status and guest counts.

Plan: Lite

  • Ask which date changes are allowed and which updates reach the booking site.
With conditions

Change manual bookings through an AI app.

Plan: Host / Professional / Mogul

  • Use a supported AI app and approve its connection. You must own the account or be an admin with full access.
  • Handle payments for manual bookings outside Hospitable.
  • For bookings from booking sites, you can only change notes and check-in or check-out times.
  • This uses MCP, a way for an AI app to connect to Hospitable. We could not confirm the same controls in the website.
With conditions

Change check-in and check-out times on the website or phone app.

Plan: Pro

  • Door-code times and timed message fields use your new times.
  • We could not confirm other booking changes in the website or app.
Booking cancellation

Cancel bookings, with each booking site’s rules and refund limits.

With conditions

Cancel bookings through quick actions.

Plan: Lite

  • Check the booking site’s cancellation steps. We do not know if canceling also refunds the guest.
With conditions

Cancel manual bookings through an AI app.

Plan: Host / Professional / Mogul

  • Use a supported AI app and approve its connection. You must own the account or be an admin with full access.
  • Handle payments for manual bookings outside Hospitable.
  • For bookings from booking sites, you can only change notes and check-in or check-out times.
  • This uses MCP, a way for an AI app to connect to Hospitable. We could not confirm the same controls in the website.
With conditions

Cancel Airbnb, manual and direct bookings from the calendar.

Plan: Pro

  • Cancel bookings from other sites on those sites.
  • Airbnb rules, penalties and decisions about blocking dates still apply. Cancellation does not mean a refund.
  • You cannot cancel after checkout.
Calendar blocking

Block dates without making a paid guest booking.

With conditions

Block dates for maintenance or preparation.

Check plan: Lite includes Multi-Calendar; confirm date blocking.

Available

Block dates for owner stays, family visits or work.

Details: Check which plan includes this.

With conditions

Block one day or a range of dates.

Plan: Pro

  • When date updates are on, block dates in Host Tools. It can reopen dates blocked only on a booking site.
Booking import

Move or import existing bookings. Check which sources and file formats are supported.

Lite imports listings and bookings from linked sites. We do not know if it can import booking files. Old Guesty-for-Hosts guides cover a retired product.

With conditions

Support can import past manual or direct bookings from a CSV file.

Details: Check which plan includes this.

  • Ask Hospitable support for help.
  • Add your properties first. Their names must match the file.
With conditions

Free help importing past bookings from a CSV file.

Plan: Messaging / Pro

  • This uses the migration service. We could not confirm a self-service import tool.
Guest records

Save and view guest or contact history. This does not confirm a full customer-management system.

Available

Save guest contact details and preferences.

Plan: Lite

Available

See past chats and details about returning guests.

Details: Check which plan includes this.

With conditions

Save the guest’s name, email and phone number with a booking.

Plan: Pro

  • We could not confirm a separate guest profile outside booking records.
Booking export

Export booking records. Check which file formats are supported.

With conditions

Get a booking report by email as a CSV file.

Plan: Lite

  • Exports bookings only, with limited filters.
  • For a large export, you may need to narrow the results first.
Available

Download bookings as a CSV file.

Details: Professional / Mogul for full metrics

With conditions

Download bookings as a CSV file and choose the columns.

Details: Check which plan includes this.

  • Each export covers one year. Canceled bookings are included unless you change the filter.
04 / Rates & booking rules
Seasonal rates

Set prices for dates or seasons in your rental software.

With conditions

Use PriceOptimizer for seasonal and holiday prices.

Details: Lite + PriceOptimizer

  • PriceOptimizer costs extra.
  • Overlapping seasonal rules can combine and change the final price.
Available

Set nightly prices for selected dates.

Details: Check which plan includes this.

Available

Set price rules for seasons or selected dates.

Plan: Pro

Minimum stays

Set minimum stays. Check limits for each date and booking site.

With conditions

Set default minimum stays for linked sites.

Check plan: Lite includes Multi-Calendar; confirm minimum-stay controls.

  • Calendar changes and pricing tools can override defaults.
  • For Expedia, change minimum stays in the calendar, not the property defaults.
With conditions

Set stay lengths that change as dates approach.

Setup
Turn on Dynamic Pricing first. When you turn on dynamic stay rules, they replace your old manual stay edits.
Overrides
Your later edits and calendar rules take over. Local stay limits come first.
Essentials
We could not confirm this feature on Essentials.

Plan: Host / Professional / Mogul

  • Dynamic Pricing fees and limits apply.
  • Choose your ideal and shortest stays. You can set them by day of the week.
With conditions

Set the fewest nights guests can book.

Plan: Pro

  • Set Minimum Nights replaces existing minimum-stay rules on Airbnb and Vrbo.
Gap night rules

Adjust rules for unbooked nights between stays.

With conditions

Use PriceOptimizer to allow shorter stays in booking gaps.

Details: Lite + PriceOptimizer

  • PriceOptimizer costs extra. Turn it on for the listing and apply its advice.
  • Gap advice looks at the next 90 days.
With conditions

Allow shorter stays in gaps between bookings.

Setup
Turn on Dynamic Pricing first. When you turn on dynamic stay rules, they replace your old manual stay edits.
Overrides
Your later edits and calendar rules take over. Local stay limits come first.
Essentials
We could not confirm this feature on Essentials.

Plan: Host / Professional / Mogul

  • Dynamic Pricing fees and limits apply.
  • Choose a lower stay minimum for gaps that are too short for your normal rules.
Available

Adjust prices for gaps between bookings.

Plan: Pro

Length of stay discounts

Give discounts based on how long guests stay.

With conditions

Offer weekly and monthly discounts on Airbnb, direct and manual bookings.

Plan: Lite

  • Discounts do not sync to Booking.com or Vrbo.
  • Airbnb promotions take priority and do not combine with these discounts.
  • The monthly percentage must be at least the weekly percentage. Direct and manual monthly discounts start at 28 nights.
Available

Offer discounts for longer stays on Airbnb and Direct.

Details: Check which plan includes this.

  • Set up Direct discounts separately. Airbnb promotions do not carry over.
  • Direct uses just one discount. A longer-stay deal comes first. Next is an early-booking deal, then a last-minute deal.
With conditions

Offer weekly discounts for 7+ nights and monthly discounts for 28+ nights.

Plan: Pro

  • Works with Airbnb, Vrbo, Booking.com, Houfy and direct bookings.
  • Discounts range from 0–99% before fees and taxes. A monthly discount replaces the weekly one; they do not add together.
Last minute discounts

Give discounts based on how soon guests arrive.

With conditions

Use PriceOptimizer to discount stays closer to arrival.

Details: Lite + PriceOptimizer

  • PriceOptimizer costs extra.
  • The discount is applied after the base price and other price changes.
Available

Offer last-minute discounts on Airbnb and Direct.

Details: Check which plan includes this.

  • Set up Direct discounts separately. Airbnb promotions do not carry over.
  • Direct uses just one discount. A longer-stay deal comes first. Next is an early-booking deal, then a last-minute deal.
Available

Lower prices as the arrival date gets closer.

Plan: Pro

Dynamic pricing

Built-in tools that set prices and connections to outside pricing tools are separate features.

With conditions

Use Guesty PriceOptimizer to adjust nightly prices.

Details: Lite + PriceOptimizer add-on

  • PriceOptimizer costs extra. Fees depend on your package.
With conditions

Built-in tools set nightly prices.

Essentials
After the Dynamic Pricing trial, pay $15 per property each month. This fee applies if the tool was on during that billing period.
Paid plans
Use within the plan’s included property count is covered. The base plan fee still applies.
Extra properties
Extra fees have two rules. The tool must be on during the billing period. You must have more active properties than your plan includes.
Extra-property rates
For an extra property with a check-in, the normal fee covers this tool. With the tool on but no check-in, it costs $10 for the month.

Plan: Essentials / Host / Professional / Mogul

Not supported

Built-in price rules do not follow market demand.

Plan: Pro

  • Connect an outside pricing service to adjust prices based on the market.
Pricing connections

Connections to nightly-pricing tools and what they require.

With conditions

Connect PriceLabs to change prices and stay rules.

Details: Lite / partner PriceLabs

  • You need a PriceLabs account and connection token.
  • PriceLabs cannot send weekly or monthly discounts or extra guest fees to Lite.
With conditions

Connect to PriceLabs.

Plan: Host / Professional / Mogul

  • You need a PriceLabs account and a working connection. Its fees are separate.
  • We could not confirm other pricing services.
With conditions

Use PriceLabs prices and minimum stays.

Details: Pro + PriceLabs

  • You need a paid PriceLabs account and a Host Tools API access token.
  • Host Tools rules and date overrides can change those prices. If PriceLabs gives no minimum stay, Host Tools uses 1 night.
05 / Guest messaging & AI
Unified inbox

See guest message threads from supported booking sites in one view.

Available

Read guest messages in one inbox.

Plan: Lite

Available

Read Airbnb, Vrbo and Booking.com messages in one inbox.

Plan: Essentials / Host / Professional / Mogul

Available

Keep guest and cleaner messages with each booking.

Plan: Messaging / Pro

Scheduled messages

Schedule messages before or after booking dates and times.

With conditions

Schedule messages around booking, arrival or departure.

Plan: Lite

  • Send through booking sites, email or text. For email or text, you need the guest’s correct contact details.
  • The inbox does not show cleaner messages or replies from people who are not guests.
  • For existing bookings, a new message rule runs only for events that have not happened yet.
Available

Schedule messages around booking, arrival and departure.

Plan: Essentials (limited) / Host / Professional / Mogul

  • Essentials has fewer message rules. Messages must include the guest portal link.
  • On Essentials, you cannot turn off the new-booking message or remove its required text.
Available

Send messages around guest stays and cleaning tasks.

Plan: Messaging / Pro

Event triggers

Send messages when listed booking events happen.

With conditions

Send messages when bookings are confirmed or guests arrive or leave.

Plan: Lite

  • Send through booking sites, email or text. For email or text, you need the guest’s correct contact details.
  • The inbox does not show cleaner messages or replies from people who are not guests.
  • For existing bookings, a new message rule runs only for events that have not happened yet.
Available

Send messages when booking events happen. Essentials covers new bookings only.

Plan: Essentials (limited) / Host / Professional / Mogul

  • Essentials has fewer message rules. Messages must include the guest portal link.
  • On Essentials, you cannot turn off the new-booking message or remove its required text.
Available

Tell cleaners when bookings are added, changed or canceled.

Plan: Messaging / Pro

Conditional messages

Rules that send or skip messages based on booking details.

With conditions

Choose when to send messages using booking and message rules.

Plan: Lite

  • Send through booking sites, email or text. For email or text, you need the guest’s correct contact details.
  • The inbox does not show cleaner messages or replies from people who are not guests.
  • For existing bookings, a new message rule runs only for events that have not happened yet.
Available

Use rules to draft or send answers to guest questions.

Plan: Host / Professional / Mogul

  • The question must match your rule. Turn on automatic sending if you want replies sent for you.
  • Rules cover selected question topics, booking stages, properties and booking sites.
With conditions

Offer extra nights when dates next to a booking are free.

Plan: Messaging / Pro

  • This rule works only with check-in and check-out message events.
Message templates

Reuse message templates and fill them with supported guest or booking details.

Available

Saved replies

Plan: Lite

Available

Reuse saved messages and fill in guest details.

Plan: Essentials / Host / Professional / Mogul

Available

Use suggested messages, edit them or write your own.

Plan: Messaging / Pro

AI suggested replies

AI writes a draft. A person checks or sends it.

With conditions

ReplyAI writes drafts you can edit and send.

Plan: Lite

  • Turn on ReplyAI before use.
  • Ask Guesty about AI fees and message limits.
Available

AI writes a draft. You review it and click Send.

Plan: Essentials / Host / Professional / Mogul

  • Essentials allows 10 uses each week, shared by Suggest with AI and Improve with AI.
  • Paid plans have no limit on Suggest with AI.
  • Mogul automatic replies are a separate option.
With conditions

AI writes drafts for you to check and edit.

Plan: Pro

  • It uses listing details and past chats.
AI automatic replies

AI sends guest replies without a person approving each one. Check the limits.

With conditions

AutoReply can send replies for you.

Plan: Lite

  • Turn on the agent and choose which types of messages it can answer.
  • The AI gives each answer a score. You set the score needed to send a reply.
  • You review replies below that score.
  • Ask Guesty about AI fees and message limits.
With conditions

AI can send guest replies for you.

Plan: Mogul

  • Turn on Auto Reply.
  • Choose the timing, properties and topics. It will not reply if it lacks details or the topic is blocked.
With conditions

AI can send replies when it is confident enough.

Plan: Pro

  • The default confidence threshold is 80%. There is also a setting for positive guest messages.
  • Replies below the threshold or with unconfirmed exact details wait for you to review.
Approval before AI sends

Controls for a person to check an AI reply before it is sent.

With conditions

You review the ReplyAI draft, then click Send.

Plan: Lite

  • AutoReply is a separate way to send replies for you.
Available

AI writes a draft. You review it and click Send.

Plan: Essentials / Host / Professional / Mogul

  • Essentials allows 10 uses each week, shared by Suggest with AI and Improve with AI.
  • Paid plans have no limit on Suggest with AI.
  • Mogul automatic replies are a separate option.
With conditions

Choose draft-only mode to review replies before sending.

Plan: Pro

  • Auto-send is a different mode. You do not have to approve every reply in that mode.
Translations

Check automatic message translation. Templates written in several languages are a different feature.

With conditions

Translate the latest guest message into your display language.

Check plan: Lite includes ReplyAI; confirm translation.

  • Works on current and future guest messages. Very short messages or messages you have answered may not translate.

We could not confirm this feature or what it requires.

With conditions

Translate a guest’s message with one tap.

Plan: Messaging / Pro

  • We could not confirm automatic translation of messages you send.
SMS messages

Text guests by SMS. Check supported countries, phone numbers and fees.

With conditions

Send and receive guest texts in the inbox.

Details: Check which plan includes this.

  • Save a valid guest phone number. Guests in the US and Canada see a US sender number.
  • The limit is 306 GSM-7 characters or 134 Unicode characters. Longer messages are cut off.
  • Message logs last 14 days. Ask about text-message fees and which plan includes them.

We could not confirm this feature or what it requires.

With conditions

Send automatic text messages to cleaners or managers.

Plan: Messaging / Pro

  • We could not confirm guest text messages or exact text-message fees.
Email messages

Email guests. Check sender and booking-site limits.

With conditions

Email the guest’s main personal or booking-site address.

Check plan: Lite includes the inbox; confirm email sending.

  • A booking-site address sends through that site. A personal address sends to the guest’s email.
With conditions

Write inbox emails to guests who booked through Direct.

Details: Professional / Mogul: Direct booking guest emails

  • Direct booking fees apply.
  • Booking emails use fixed Hospitable text and branding. You cannot edit them like emails in the inbox.
With conditions

Email guests with manual bookings and read replies in the inbox.

Plan: Messaging / Pro

  • Enter the booking and the guest’s email address.
06 / Direct bookings & payments
Website builder

Vendor-provided tools to create and host a direct-booking website.

With conditions

Build a website for booking requests or instant bookings.

Plan: Lite

  • You need a paid Lite plan and payment details. The website is locked during the trial.
  • Connect Airbnb and import listings before setup
  • To accept instant bookings, connect a payment service and collect payment. You must approve booking requests yourself.
Available

Build a website where guests can book directly.

Plan: Professional / Mogul

Available

Build a branded website for one listing, a group or all your listings.

Plan: Pro

Booking widget

Add a booking engine to a website hosted elsewhere.

With conditions

Show the booking website inside your own website.

Plan: Lite

  • You need a paid Lite plan and payment details. The website is locked during the trial.
  • Connect Airbnb and import listings before setup
  • To accept instant bookings, connect a payment service and collect payment. You must approve booking requests yourself.
  • External site must support embedding
Available

Add a booking form to your website.

Plan: Professional / Mogul

With conditions

Link your website to a booking checkout page.

Plan: Pro

  • Works for one listing, not groups.
  • The checkout opens on a linked page. It is not a form placed inside your own page.
Custom domain

Use your own domain for the provider’s direct-booking website.

With conditions

Use your own web address for the booking website.

Plan: Lite

  • You need a paid Lite plan and payment details. The website is locked during the trial.
  • Connect Airbnb and import listings before setup
  • To accept instant bookings, connect a payment service and collect payment. You must approve booking requests yourself.
With conditions

Use your own web address for a Direct site.

Plan: Professional / Mogul

  • You need to own the web address, set up its DNS records and publish the Direct site.
  • Direct booking fees apply.
With conditions

Use your own web address for direct bookings.

Plan: Pro

  • You must own and set up the web address.
Payment processors

Payment services, with country and plan requirements.

Available

Stripe

Plan: Lite

Available

Direct Basic uses your Stripe account. Direct Premium uses Hospitable and Adyen.

Plan: Professional / Mogul

With conditions

Take direct-booking payments through Stripe, or collect them yourself.

Plan: Pro

  • You need a Stripe account to use Stripe. Its fees are separate.
  • Without Stripe, approve booking requests yourself and collect payment outside Host Tools.
Payment schedules

Schedule booking payments or installments. Check which booking types are supported.

With conditions

Collect 100% of payment when a booking is confirmed.

Plan: Lite

  • You cannot turn this off or change the schedule.
  • Needs supported Stripe card payments. Excludes Airbnb, Payments by Booking.com and virtual cards.
Available

Let Direct guests pay in scheduled installments.

Plan: Professional / Mogul

With conditions

Stripe takes full payment when the guest books.

Plan: Pro

  • To split payments or take a deposit first, collect payment manually outside Host Tools.
  • Each direct-booking site has one payment setup.
Security deposits

Collect or hold refundable deposits. Damage insurance and protection are separate features.

With conditions

Add, charge or release a card deposit hold by hand.

Plan: Lite

  • You need a valid guest card. Ask for card details separately if the booking site collects payment.
  • Holds last 7 days, or 5 days for Visa.
Available

Separate refundable deposit charge

Plan: Professional / Mogul

  • Usually charged two days before arrival. This is not damage insurance.

We could not confirm a built-in tool to hold and release refundable deposits.

Refunds

Issue refunds through supported payment steps. Check whether fees are refunded too.

With conditions

Refund guests from the booking payment screen.

Plan: Lite

  • Ask which payment services and booking sites support refunds.
Available

Issue refunds yourself or use automatic refunds based on your cancellation policy.

Plan: Professional / Mogul

  • Direct Basic does not return Stripe processing fees.

We could not confirm refunds in Host Tools. Canceling a booking does not prove a refund is sent. API changes do not refund Stripe payments.

Rental agreements

Create, send or sign guest agreements. Check whether electronic signatures are supported.

With conditions

Let guests sign agreements online.

Plan: Lite

  • Set up the Guest App first.
Available

Direct booking rental agreements

Plan: Professional / Mogul

With conditions

Require guests to sign a PDF before booking directly.

Plan: Pro

  • Upload your contract PDF and set this up for each direct-booking site.
  • This does not guarantee the contract can be legally enforced.
Guest verification

Checks of guest identity or bookings. These do not guarantee you meet legal rules.

Lite’s Guest App collects ID documents. We do not know if it checks them. GuestVerify is not included on Lite.

Available

Direct Premium checks guests.

Plan: Professional / Mogul

With conditions

Require a government photo-ID check before a direct booking.

Plan: Pro

  • The setting covers all bookings on that site. Manual bookings can bypass it.
Direct booking fees

Fees for direct bookings. Check payment-processing fees and paid protection too.

With conditions

Guesty gateway fees are extra to payment-service fees.

Plan: Lite

  • Ask for the fee amount.
  • Stripe collects the Guesty fee for each transaction and the first failed attempt.
  • Lite Optimizer’s percentage fee is separate.
Available

Basic: 1% host fee; Premium: 3% host + 4% guest or 7% host

Plan: Professional / Mogul

With conditions

Host Tools adds no fee for direct bookings.

Plan: Pro

  • Plan fees and payment processing fees still apply.
07 / Cleaning & operations
Automatic tasks

Creates tasks automatically from bookings or events linked to a booking.

With conditions

Create repeat tasks for check-in, check-out or new bookings.

Check plan: Lite includes Task Management; confirm this task.

Available

Create task rules for each stage of a booking.

Plan: Essentials / Host / Professional / Mogul

With conditions

Imported bookings create cleaning jobs in Turno.

Details: Check which Host Tools plan includes this.

  • You need a connected Turno account. Turno fees may apply.
  • Use one account on each platform. Link every new property yourself.
  • Set arrival and departure times in Turno; they are not imported.
Cleaner access

Give cleaners access to tasks or calendars without extra management tools they do not need.

With conditions

Cleaners see assigned tasks and related booking and property details.

Plan: Lite

  • Cleaners cannot see billing or settings. Their permissions cannot be changed.
  • Guesty’s guides disagree on extra users for Lite. Check before choosing this plan.
Available

Invite teammates to see their assigned work.

Plan: Host / Professional / Mogul

  • Invite each teammate and choose their properties and tasks.
  • We could not confirm teammate portal access on Essentials.
With conditions

Invite cleaners to see basic booking details.

Plan: Pro

  • Choose their listing groups. Cleaners cannot see prices, open dates or the inbox.
Task checklists

Reuse task lists and mark jobs done.

With conditions

Use task checklists and see when they were completed.

Check plan: Lite includes Task Management; confirm this tool.

Available

Check off task steps in the Tasks App.

Details: Check which plan includes this.

  • Older task guides show a different process.

We could not confirm built-in task checklists. Cleaner access and a Turno link do not confirm them.

Photo requirements

Ask for or require photos of finished work.

With conditions

Ask for before-and-after photos in task comments.

Check plan: Lite includes Tasks and the app; confirm photo requests.

  • We do not know if photo uploads can be required.
  • Only users with the right role can create tasks.
Available

Require photos for tasks.

Details: Check which plan includes this.

  • Use the Tasks App. Older guides give different instructions.

We could not confirm required cleaning photos. ID photo uploads are a different feature.

Task notifications

Send notices when tasks are assigned, changed or completed.

With conditions

Send alerts for tasks you create and assign.

Check plan: Lite includes Task Management; confirm task alerts.

  • Ask how alerts are delivered.
Available

Send task alerts and reminders.

Plan: Essentials / Host / Professional / Mogul

  • Essentials supports email and calendar alerts where set up, but not text messages.
  • Text alerts need a teammate set up on Host, Professional or Mogul.
With conditions

Email or text cleaners about bookings, changes and cancellations.

Plan: Messaging / Pro

  • These are message alerts, not a way to track task completion.
Maintenance tasks

Record maintenance jobs or assign them to someone. General reminders are a separate feature.

With conditions

Set repeat maintenance and inspection tasks.

Check plan: Lite includes Task Management; confirm this task.

Available

Recurring maintenance tasks

Details: Check which plan includes this.

We could not confirm a tool to create, assign and track repair jobs.

Cleaning connections

Connections to outside cleaning services, with their setup requirements.

With conditions

Send bookings to Turno to schedule cleaners.

Details: Lite + Turno

  • You need a Turno account and token. Link each property. Turno fees may apply.
With conditions

Connect to Turno.

Plan: Host / Professional / Mogul

  • You need a Turno account and a working connection. Turno fees may apply.
With conditions

Connect listings to Turno for cleaning schedules.

Details: Check which plan includes this.

  • You need a Turno account and connection token. Turno fees may apply.
08 / Check-in & smart access
Checkin instructions

Send check-in details to guests at supported stages of a booking.

Available

Show arrival details in the web guest app.

Plan: Lite

Available

Schedule messages with check-in details.

Plan: Essentials (limited) / Host / Professional / Mogul

  • Essentials has fewer message rules. Messages must include the guest portal link.
  • On Essentials, you cannot turn off the new-booking message or remove its required text.
With conditions

Send arrival details in automatic messages.

Plan: Messaging / Pro

  • Write and set up your messages first.
Guest portal

A booking page or portal for guests. Check what guests can do there.

With conditions

Give guests a web app with booking details and pre-arrival forms.

Plan: Lite

  • Set up up to 50 Guest Apps.
  • Payment information, additional information and guidebooks are Pro-only.
  • Forms collect details. ID checks and payment processing are separate.
Available

Guest portal with check-in tasks and booking details

Plan: Essentials / Host / Professional / Mogul

  • Booking and payment tools for Direct require Professional or Mogul.
  • Essentials shows guests an offer to buy Trip Insurance. You cannot remove it.

We could not confirm a guest portal for use after booking. Checkout and ID checks are separate tools.

Lock connections

Supported smart-lock platforms connect directly or through another service.

With conditions

LocksManager supports brands including Schlage, Nuki and TTLock.

Details: Lite + LocksManager

  • LocksManager costs extra. You need compatible locks and a working connection.
Available

Connect supported Schlage, Yale and August locks.

Plan: Professional / Mogul

  • Compatible lock model
With conditions

Connect supported Yale, August, Schlage and other locks through Seam.

Details: Pro + smart locks

  • Each connected lock costs USD3 a month. Check your exact lock model.
Automatic lock codes

Creates lock codes automatically for each booking. Check the required hardware and services.

With conditions

Create a different door code for each booking.

Details: Lite + LocksManager add-on

  • LocksManager costs extra. You need compatible locks and a working connection.
Available

Create a different door code for each booking.

Plan: Professional / Mogul

  • Compatible lock model
With conditions

Make a new door code for each guest.

Details: Pro + smart locks

  • Link a supported lock to the listing. Each lock costs USD3 a month.
Code scheduling

Set codes to work only during the stated check-in and checkout times.

With conditions

Turn off door codes at the guest’s check-out time.

Details: Lite + LocksManager add-on

  • LocksManager costs extra. You need compatible locks and a working connection.
Available

Make door codes work during the guest’s stay.

Plan: Professional / Mogul

  • Compatible lock model
With conditions

Choose when door codes start and stop working around a stay.

Details: Pro + smart locks

  • You need a connected lock. Features vary by model.
Code delivery

Send booking access codes to guests through supported channels.

With conditions

Send LocksManager door codes in automatic messages.

Check plan: Lite + LocksManager; confirm automatic code messages.

  • LocksManager costs extra. The code must exist before the message is sent.
  • Allow enough time after booking for the code to be created.
Available

Send door codes in guest message threads.

Plan: Professional / Mogul

  • Compatible lock model
With conditions

Send codes in messages or through supported Airbnb Seamless Entry.

Details: Pro + smart locks

  • Airbnb delivery needs a direct connection and a supported 4-digit PIN. Co-hosts cannot use it.
  • Reconnect Airbnb if you first connected before June 9, 2026.
Access extra costs

Smart-access software or connections may cost extra. Hardware is a separate cost.

With conditions

LocksManager costs extra. Ask for its price.

Details: Lite + LocksManager

  • Buy the lock hardware separately.
With conditions

Some devices are included. Extra devices cost more.

Plan: Professional / Mogul

  • Check how many devices you need.
  • The number included and extra fees depend on your plan. Buy the hardware separately.
With conditions

USD3 per connected lock each month.

Details: Pro + smart locks

  • Buy the lock separately.
09 / Reports & accounting
Booking reports

Reports about bookings. Check which measures they include.

With conditions

Filter confirmed bookings by date and listing.

Plan: Lite

Available

View and filter booking figures.

Details: Professional / Mogul for full metrics

With conditions

See booking counts, booking sites and booking status.

Details: Check which plan includes this.

  • Filter by property and date. Your permissions control which properties and money details you can see.
Occupancy reports

See how often your rentals are booked. Filter by date or property.

With conditions

See how often properties are booked, by date or property.

Plan: Lite

  • Use the desktop dashboard. This is not in the Lite phone app.
Available

See how often your properties are booked.

Details: Professional / Mogul for full metrics

With conditions

See how often your properties are booked.

Details: Check which plan includes this.

  • Filter by property and date. Your permissions control which properties and money details you can see.
Revenue reports

Revenue reports and the measures they include. These are separate from financial accounting.

With conditions

See payouts, commission and income per available listing.

Plan: Lite

  • Includes canceled bookings.
  • Use the desktop dashboard. Its currency comes from the Airbnb account.
Available

See your booking income.

Details: Professional / Mogul for full metrics

With conditions

See income and average nightly prices by listing or booking site.

Details: Check which plan includes this.

  • Filter by property and date. Your permissions control which properties and money details you can see.
Owner statements

Statements for property owners. Check which income and expenses they include.

Not supported

Not included on Lite

Plan: Lite

Available

Owner statements

Plan: Mogul

We could not confirm owner statements. Owner access to booking finances is a different feature.

Expense tracking

Record property or booking expenses in the software.

We do not know if Lite tasks let you enter costs. General Guesty task pages mention this, but the Lite guide does not confirm it.

Available

Track business and property costs.

Details: Mogul: Hospitable Accounting

  • Set up accounting for your business and properties.
  • Add one-time or repeating costs in Hospitable Accounting.

We could not confirm a tool to enter and track expenses.

Accounting connections

Which accounting tools connect and what they can share.

We could not confirm a Lite connection to accounting software. Pro’s paid Trust Accounting tool is not included on Lite.

With conditions

QuickBooks accounting connection

Plan: Mogul

  • You need a QuickBooks account and a Hospitable Business.
  • Use the same currency for both, or turn on support for multiple currencies.
  • Xero is planned, but is not listed as available.

We could not confirm a supported connection to an accounting service.

Report exports

Download reports in the listed file types.

With conditions

Get a booking report by email as a CSV file.

Plan: Lite

  • Exports bookings only, with limited filters.
  • For a large export, you may need to narrow the results first.
Available

Download business and financial figures as CSV files.

Details: Professional / Mogul for full metrics

With conditions

Download booking reports as CSV files.

Details: Check which plan includes this.

  • Each export covers one year. Choose columns, dates, listings and booking status.
  • We could not confirm downloads of dashboard charts or PDF reports.
10 / Team & owner access
Team users

Extra staff accounts, with any user or plan limits.

With conditions

Invite Admin and Cleaner users.

Plan: Lite

  • Guesty’s guides disagree on extra users for Lite. Check before choosing this plan.
  • Ask for the user limit.
Available

Invite as many extra users as you need.

Plan: Essentials / Host / Professional / Mogul

Available

Invite Assistant, Virtual Assistant, Owner and Cleaner users

Plan: Pro

User permissions

Choose what each person can see and do.

With conditions

Choose Admin or Cleaner. The roles have fixed access.

Plan: Lite

  • Admins have full access. Cleaner permissions cannot be changed.
  • Guesty’s guides disagree on extra users for Lite. Check before choosing this plan.
Available

Choose which tools and money details each user can see.

Details: All plans

With conditions

Roles control what each user can view or change.

Plan: Pro

  • Permissions vary by role. We could not confirm custom controls for every field.
Choose which properties each person can access

Choose which properties a person can access.

We do not know if you can choose which properties a Lite user sees. Cleaner access alone does not confirm this. Guesty’s guides disagree on whether Lite allows extra users.

Available

Choose which properties each user can see.

Details: All plans

Available

Give users access to selected listing groups. A group can have one listing.

Plan: Pro

Owner portal

Let owners view property, booking or financial details.

Not supported

Not included on Lite

Plan: Lite

Available

Owner portal

Plan: Mogul

With conditions

Owners can see booking finances and block dates for their own stays.

Plan: Pro

  • Owners use a role in the account, not a separate branded portal.
  • Owners cannot use the inbox or add manual bookings.
Mobile app

A mobile app. A website that fits a phone screen does not confirm an app.

Available

Use the phone app for bookings, messages and tasks.

Plan: Lite

With conditions

Invited users can use the phone app.

Plan: Host / Professional / Mogul

  • Invite the user and choose their tools and properties.
  • Inbox access is needed for push alerts.
  • We could not confirm app access on Essentials or access for other user types.
Available

iPhone and Android apps with alerts.

Plan: Messaging / Pro

11 / Integrations & data access
Public API

An API for outside developers. API connections to booking sites alone do not confirm developer access.

Not supported

Not included on Lite

Plan: Lite

With conditions

Developer API on Host and above

Plan: Host / Professional / Mogul

With conditions

Connect your own software through the API.

Details: Check which plan includes API access.

  • Sign in through a Host Tools account. Partner API keys need separate approval.
API access conditions

Who can use the developer API, including required plans, approval and access limits.

Not supported

Open API is not included on Lite.

Plan: Lite

  • Partner connections use separate tokens. They do not provide public developer access.
With conditions

Host, Professional or Mogul required

Plan: Host / Professional / Mogul

With conditions

Use an account token or OAuth to connect software.

Details: Check which plan includes API access.

  • Partner keys need approval.
Webhooks

Sends notices about events to linked systems.

We could not confirm outgoing event alerts on Lite. Its partner connections do not confirm this, and Open API is not included.

Available

Send event alerts to connected software.

Plan: Host / Professional / Mogul

With conditions

Send booking data to another tool when message-rule events happen.

Details: Check which plan includes this.

  • Set up the receiving web address. Events include new or changed bookings and times around arrival or departure.
Zapier

A Zapier connection with stated events, actions or plan requirements.

Guesty has Zapier beta guides, but we do not know if Lite can use this connection.

With conditions

Connect booking, property, message and review tasks through Zapier.

Plan: Host / Professional / Mogul

  • You need a Zapier account. Approve its connection to Hospitable.
With conditions

Send booking data to Zapier using webhooks.

Details: Check which plan includes this.

  • Set up a receiving web address and a Zapier workflow. Extra fees may apply.
  • A ready-made Host Tools app in Zapier is not confirmed.
Data export

Check which data you can take with you, beyond calendar feeds. Ask which file types you can download.

With conditions

Get a booking report by email as a CSV file.

Plan: Lite

  • Exports bookings only, with limited filters.
  • For a large export, you may need to narrow the results first.
Available

Reservations, tasks, taxes and reviews in CSV

Details: Professional / Mogul for full metrics

With conditions

Download bookings as CSV files from Settings → Data Export.

Details: Check which plan includes this.

  • Each export covers one year. Choose columns, dates, listings and booking status.
12 / Setup & support
Onboarding

Setup help, including whether it is optional or costs extra.

Available

One-to-one guided setup

Plan: Lite

Available

Set up the account yourself with guidance. Rapid Rollout help costs extra.

Plan: Essentials / Host / Professional / Mogul

Available

Free personalized setup

Plan: Messaging / Pro

Moving your data

Help or tools to import records from another system.

We could not confirm current help moving data to Lite. Pro import guides and old Guesty-for-Hosts guides do not confirm Lite support.

With conditions

Support can import past manual or direct bookings from a CSV file.

Details: Check which plan includes this.

  • Ask Hospitable support for help.
  • Add your properties first. Their names must match the file.
With conditions

Free help moving booking sites, calendars and past bookings from CSV files.

Plan: Messaging / Pro

  • Book a migration call. Help with message rules and locks is included.
Help center

Public guides and help pages. These alone do not show the quality of support.

Available

Public help center

Plan: Lite

Available

Public help articles

Details: All tiers

Available

Public searchable help center

Details: Public guides

Email support

Email support, with any plan limits. Response time is unconfirmed.

With conditions

Get email support 24/7 through the dashboard, app or form.

Check plan: Confirm email support on Lite.

Available

Contact a person by email.

Plan: Host / Professional / Mogul

With conditions

Contact support by email.

Details: Public contact

  • We could not confirm a guaranteed reply time or support level for each plan.
Chat support

Live or in-app support chat. Check whether help comes from a person, an AI bot or self-service pages.

Available

24/7 live chat

Plan: Lite

Available

Contact a person by chat.

Plan: Host / Professional / Mogul

We could not confirm live chat with a person. The help center has a Fin bot.

Phone support

Phone support, with any plan or country limits.

Not supported

Not included on Lite

Plan: Lite

We could not confirm this feature or what it requires.

We could not confirm general phone support. Setup and migration calls are separate services.

13 / API features
API features are listed below. Each row shows its access rules. Live operation is not confirmed.
Documented API versions

Versions listed in the public API guides. This does not guarantee they work with your setup.

Not supported

Open API is not included on Lite.

Plan: Lite

Available

2.0

Details: Check that your plan lets you connect your own software.

Available

OpenAPI 3.0.0; contract version 1.10.0

Details: Check which plan lets you connect your own software.

API authentication

Security methods listed in the API guide. Approval to use the API and the right plan are separate requirements.

Not supported

Open API is not included on Lite.

Plan: Lite

Available

Bearer token

Details: Check that your plan lets you connect your own software.

With conditions

Use OAuth2 or an older authToken header.

Details: Check which plan lets you connect your own software.

  • Use OAuth for new connections. Older partner API keys are separate and no longer recommended.
  • OAuth access tokens last 1 hour. Refresh tokens last 30 days. Refreshing replaces the old tokens.
Read property records

Read property records through the API.

Not supported

Open API is not included on Lite.

Plan: Lite

With conditions

GET /properties

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
With conditions

Read all listings including disabled listings

Details: Check which plan lets you connect your own software.

  • Connect through a Host Tools account using OAuth or an older authToken.
Read reservation records

An API tool reads booking records.

Not supported

Open API is not included on Lite.

Plan: Lite

With conditions

GET /bookings

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
With conditions

Read a booking, or listing bookings that overlap your chosen dates.

Details: Check which plan lets you connect your own software.

  • Connect through a Host Tools account using OAuth or an older authToken.
  • Inquiries without stay dates use the inquiry date.
Create bookings

An API tool creates bookings. This does not confirm the same steps are available in the interface.

Not supported

Open API is not included on Lite.

Plan: Lite

With conditions

POST /bookings

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
  • Vendor tokens need reservation:write permission.
  • Manual bookings only. Dates cannot overlap an existing booking.
  • Creates manual bookings. A personal access token can skip minimum stays and date blocks. It cannot book dates that already have a booking.
With conditions

Create an internal reservation for a listing

Details: Check which plan lets you connect your own software.

  • Connect through a Host Tools account using OAuth or an older authToken.
Update bookings

An API tool changes booking fields. Check which fields and booking sites it supports.

Not supported

Open API is not included on Lite.

Plan: Lite

With conditions

PUT /bookings/{identifier}

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
  • You need reservation:write permission. Booking type and ownership rules apply.
  • For Direct and booking-site bookings, change only notes and check-in or check-out times. Manual bookings may allow more changes. This depends on the token and who made the booking.
With conditions

Change booking contacts, times and notes. Manual and direct bookings also allow date and amount changes.

Details: Check which plan lets you connect your own software.

  • Connect through a Host Tools account using OAuth or an older authToken.
  • Change dates, guest counts and payouts for booking-site reservations on that booking site.
  • Moving dates checks availability again. It does not recalculate payouts, charge Stripe again or send a Stripe refund.
Read guest data

Read guest records through a separate API tool or as part of a booking response. Check which option is supported.

Not supported

Open API is not included on Lite.

Plan: Lite

With conditions

Get guest details from booking records.

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
  • Request include=guest. This does not give you a separate guest directory.
With conditions

Read guest contact details from booking records.

Details: Check which plan lets you connect your own software.

  • We could not confirm a separate guest directory.
Update guest records

Updates guest records, not just contact fields on a booking.

Not supported

Open API is not included on Lite.

Plan: Lite

We could not confirm that connected software can use this feature.

Details: Check that your account lets connected software do this.

We could not confirm updates to separate guest records. Booking contact changes are a different function.

Read guest messages

An API tool reads guest messages or conversation details.

Not supported

Open API is not included on Lite.

Plan: Lite

With conditions

GET /bookings/{uuid}/messages

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
  • You need message:read permission.
  • Read each booking’s messages at most two times per minute.
With conditions

Read messages linked to a booking.

Details: Check which plan lets you connect your own software.

  • Your account needs access.
  • Attachment links expire after one hour. New attachments may not be ready yet.
Send guest messages

An API tool adds or sends guest messages. Check access requirements separately.

Not supported

Open API is not included on Lite.

Plan: Lite

With conditions

POST /bookings/{uuid}/messages

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
  • Send at most two messages per minute for each booking.
  • Each vendor or personal-token user can send 50 messages per five minutes.
With conditions

Send a text-only guest message for a booking.

Details: Check which plan lets you connect your own software.

  • Connect through a Host Tools account using OAuth or an older authToken.
  • This action cannot send photos or videos.
Read nightly rates

Read rates through an API tool or nightly-price fields in a calendar response.

Not supported

Open API is not included on Lite.

Plan: Lite

With conditions

Get nightly prices from calendar records.

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
  • You need property:read and calendar:read permissions.
  • Each vendor or personal-token user can make 1,000 calendar requests per minute.
With conditions

Read date prices, minimum nights and arrival/departure restrictions

Details: Check which plan lets you connect your own software.

  • Connect through a Host Tools account using OAuth or an older authToken.
Update nightly rates

Send nightly prices through the API. This is separate from working out which price to use.

Not supported

Open API is not included on Lite.

Plan: Lite

With conditions

PUT property calendar rates

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
  • You need property:read and calendar:write permissions.
  • Change prices up to 1,095 days ahead. Use the currency’s base units. Updates may finish after the request returns.
With conditions

Set listing prices and calendar restrictions

Details: Check which plan lets you connect your own software.

  • Connect through a Host Tools account using OAuth or an older authToken.
Read availability calendar

Read open dates or calendar nights through the API.

Not supported

Open API is not included on Lite.

Plan: Lite

With conditions

GET /properties/{uuid}/calendar

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
  • You need property:read and calendar:read permissions.
  • Each vendor or personal-token user can make 1,000 calendar requests per minute.
With conditions

Read blocked dates for a listing.

Details: Check which plan lets you connect your own software.

  • Your account needs access. Choose the listing and date range.
Read payment records

Reads actual payment records. Changing payment settings or making payment links is a separate feature.

Not supported

Open API is not included on Lite.

Plan: Lite

With conditions

Read payout records. Guest-charge records are not confirmed.

Plan: Host / Professional / Mogul

  • You need transaction:read permission.
  • Reconnect Airbnb if you first approved access before January 12, 2024.
  • These are payout records, not every payment made by a guest.
  • Records include the booking site, type, amount, paid-out amount and payout details.

We could not confirm access to individual payment records. Quotes and booking payout totals do not confirm it.

Read refund records

An API tool reads refund records. This does not confirm that it can issue refunds.

Not supported

Open API is not included on Lite.

Plan: Lite

We could not confirm that connected software can use this feature.

Details: Check that your account lets connected software do this.

We could not confirm access to refund records.

Read owner records

Read property-owner records through the API.

Not supported

Open API is not included on Lite.

Plan: Lite

With conditions

GET /owners

Plan: Mogul

  • Your software needs permission to connect.
  • Use owner:read permission, or pat:read with a personal access token.

We could not confirm access to separate owner records.

Custom data fields

API tools for custom fields or extra booking details. Check which types of data each tool supports.

Not supported

Open API is not included on Lite.

Plan: Lite

With conditions

Add selected details to booking records.

Details: Check that your plan lets you connect your own software.

  • Your software needs vendor access and permission to connect.
  • You need enrichment:write and enrichment:shortcode:[key] permissions.
  • Request access separately for each supported shortcode.
  • You can add guidebooks, stay agreements and door codes. You can also add offers for guests to buy extras.

We could not confirm tools to add your own custom fields.

Manage webhook plans

API tools to list, create or remove webhook plans. A guide to receiving webhook updates alone does not confirm these controls.

Not supported

Open API is not included on Lite.

Plan: Lite

We could not confirm that connected software can use this feature.

Details: Check that your account lets connected software do this.

With conditions

Read the saved webhook address.

Details: Check which plan lets you connect your own software.

  • Connect through a Host Tools account using OAuth or an older authToken.
  • Separate actions can set or delete the address. Partner or OAuth-client permissions apply.
Documented throttling response

The API lists error 429 for too many requests or another stated request limit. Exact numeric limits need separate confirmation.

Not supported

Open API is not included on Lite.

Plan: Lite

With conditions

Request limits vary by tool.

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
  • Messages and calendars have separate limits. We could not confirm one limit for all tools.
With conditions

Too many requests return HTTP 429.

Details: Check which plan lets you connect your own software.

  • We could not confirm the request limit or when it resets.
Reservation pagination

Read booking records a page at a time. Check the default page size and any maximum.

Not supported

Open API is not included on Lite.

Plan: Lite

With conditions

page and per_page; default 10, maximum 100

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
With conditions

Read listings in batches of 1–500, using a cursor to get the next batch.

Details: Check which plan lets you connect your own software.

  • Leave out limit to get every listing. Follow nextCursor until it is null.
  • Keep following nextCursor even if an open-date filter returns fewer listings than limit.

Compare property management software for daily work — Guesty Lite vs Hospitable vs Host Tools

List the jobs you want to handle in one place. Check booking sites, guest messages, payments and staff access first. Then compare the plan and extras needed for those jobs. A long feature list will not show whether your booking sites and work rules are covered.

Guesty Lite: what to consider

Check the tools in your billing choice and any paid extras. Cleaner access has fixed permissions. A partner link does not give you access to the public API for custom software links. Read the Guesty Lite profile for its plans and requirements.

Hospitable: what to consider

Match the plan to your guest messages and work tasks. Owner statements and the owner portal need Mogul. Check direct-booking fees and any extra charges for pricing tools or smart devices. Read the Hospitable profile for its plans and requirements.

Host Tools: what to consider

Check whether cleaner notices meet your needs. They do not establish built-in task checklists. When availability sync is on, block dates in Host Tools; blocks made only on a booking site can reopen. Read the Host Tools profile for its plans and requirements.

Explore all property management options, how to choose property management software, how to plan a software switch to continue your shortlist.

Common questions

What should I test before switching to one of these tools?

Check future bookings, blocked dates and rate plans before the new system takes control. Then look at rates and fees on each booking site. A link marked connected does not prove that every booking or price rule moved across.

How should I compare the full setup for Guesty Lite, Hospitable and Host Tools?

List the main software and any extras on their own. Extras can include lock tools, guidebooks, paid modules and a team to answer guests. Ask which tasks your quote covers. Name the person who will do the work that remains. An inbox or task list does not do it all for you.

Does Guesty Lite’s ReplyAI send its suggested reply for me?

The ReplyAI draft workflow asks you to review the reply and send it. Check the details and change the text first if needed. This describes ReplyAI drafts; it does not mean every Guesty AI tool needs a manual send.

Does a Created smart-lock code in Hospitable mean the guest can enter?

No. Created, Visible and Active are different states. A code can exist before the guest can use it. Check its status and active dates before sending entry steps. Hospitable’s smart-lock feature is for Professional, Mogul and Legacy plans with a supported lock.

Where should I block owner stays when Host Tools syncs availability?

Block the dates in Host Tools when its availability sync is on. It then acts as the main calendar. A manual block made on a booking site is not treated as a booking and may reopen. Check the block on each linked site.

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