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Guesty Lite vs Guesty Pro vs Hospitable

Comparing

Compare Guesty Lite vs Guesty Pro vs Hospitable for daily rental work. Check bookings, guest messages and daily tasks. Choose a plan that covers the jobs you need.

Overview

Guesty Lite

Bring booking-site tools, guest messages, a shared calendar and tasks together.

Best for: Managing bookings, messages and assigned cleaning tasks in one place.

Guesty Pro

Manage booking-site tools, guest messages, a shared calendar and tasks.

Best for: Bringing booking work, guest messages and staff tasks together under a quoted plan.

Hospitable

Sync booking calendars, use a shared guest inbox and set task rules tied to bookings.

Best for: Link guest messages and cleaning tasks to bookings.

Compare features by plan.

Showing all 110 detailed properties.
Guesty Lite versus Guesty Pro versus Hospitable: features, plans and limits.
What matters to youGuesty Lite
4.6 / 5Out of 2,185 reviews
Property management		Guesty Pro
4.6 / 5Out of 2,185 reviews
Property management		Hospitable
4.2 / 5Out of 1,090 reviews
Property management
Score
Score92
STRCompare scoring
Score94
STRCompare scoring
Score92
STRCompare scoring
At a glance / Prices for your properties
PropertiesGuesty lists 1–3 listings. Another page says 5 or fewer. Ask Guesty how many your account can use.Aimed at 4–199 listings. Ask the provider about account limits.Essentials, Professional and Mogul list unlimited properties. Host allows up to two. We could not confirm an overall minimum.
OverviewGuesty Lite combines booking-site tools, messages, a shared calendar and tasks.Guesty Pro combines booking-site tools, messages, a shared calendar and tasks.Hospitable syncs booking-site calendars. It has a shared guest inbox and task rules triggered by bookings.
Plans and add-ons
Guesty Lite

Guesty lists 1–3 listings. Another page says 5 or fewer. Ask Guesty how many your account can use.

PriceOptimizer · add-on

Paid add-on. Hardware, partner services and usage may cost extra.

LocksManager · add-on

Paid add-on. Hardware, partner services and usage may cost extra.

Guesty Pro

Aimed at 4–199 listings. Ask the provider about account limits.

PriceOptimizer · add-on

Paid add-on. Hardware, partner services and usage may cost extra.

LocksManager · add-on

Paid add-on. Hardware, partner services and usage may cost extra.

GuestVerify · add-on

Paid extra. Ask what it includes and what it costs.

Trust Accounting · add-on

Paid extra. Ask what it includes and what it costs.

Essentials

Check the selected property count and billing period.

Host

Check the selected property count and billing period.

Mogul

Check the selected property count and billing period.

Professional

Check the selected property count and billing period.

1-property price for your selection
Standard Lite from USD 29/listing/monthPublic prices are starting rates, not confirmed totals for this account size. The 1–3 listing audience is not a firm limit.
Plan prices and conditions

Standard Lite: Price not confirmed

Starts at USD 29 per listing each month with monthly billing. This is a starting rate, not a confirmed account total. The advertised 1–3 listing range is not a firm limit.

LiteOptimizer: Price not confirmed

The advertised monthly rate starts at USD 9 per listing. It adds 1% per reservation. We could not confirm the exact yearly billing terms. These are starting rates. Your total is not confirmed. The marketed range of 1–3 listings is not a firm limit.

Guesty Pro requires a quoteAsk for a quote. You may pay per listing, a share of income or both. A minimum fee may apply. The 4–199 listing audience is not a firm limit on who qualifies.
Plan prices and conditions

Guesty Pro: Contact the provider for a quote

Ask for a quote. You may pay per listing, a share of income or both. A minimum fee may apply. The 4–199 listing audience is not a firm limit on who qualifies.

Plan: monthly total · USD 59
Plan prices and conditions
Prices and conditions
Plan or servicePrice or limit
Essentialsno base plan fee · USD 0
Hostmonthly total · USD 29
Professionalmonthly total · USD 59
Mogulmonthly total · USD 99

Essentials

Essentials Essentials has no base plan fee.

Optional Dynamic Pricing Optional Dynamic Pricing costs USD 15 per property each month after its separate trial.

Other costs Other paid tools and taxes may cost extra.

Essentials and Host and Professional and Mogul

Exactly 1 property with billable check-ins.

Host and Professional and Mogul

Price assumption This price assumes the selected properties have billable check-ins.

Base and extra properties The base fee is due even with no active properties. Extra active-property fees apply above the included count.

Included Dynamic Pricing Paid plans include Dynamic Pricing for their included properties.

Extra Dynamic Pricing fee When the active-property count exceeds the included count, extra properties using only Dynamic Pricing without check-ins cost USD 10 per month each.

Other costs Other tools and taxes may cost extra.

Limits and requirements
  • Lite does not include the public developer API. Approved partner connections are separate.
  • Cleaner permissions cannot be changed. The current role guide and overview disagree on whether multiple users require Pro.
  • To use the developer API, your account must have API access. An admin must set up credentials, and requests need valid permission.
  • Optional modules and the charges in your contract can change your total.
  • Host allows up to two properties. The other listed plans allow unlimited properties.
  • Owner statements and the owner portal require Mogul.
  • Direct Basic charges the host 1%, plus payment processing fees. Premium lets you split fees or have the host pay them all.
Review sources
TrustpilotTrustScore 4.6 / 5 · 2,049 reviews
G2Rating 4.6 / 5 · 136 reviews
TrustpilotTrustScore 4.6 / 5 · 2,049 reviews
G2Rating 4.6 / 5 · 136 reviews
CapterraRating 4.7 / 5 · 144 reviews
TrustpilotTrustScore 3.9 / 5 · 674 reviews
G2Rating 4.8 / 5 · 272 reviews
GetAppRating 4.7 / 5 · 144 reviews
01 / Plans & requirements
Plan options

Plans offered for this rental software. Optional modules are separate from plan levels.

Available

Guesty Lite

Plan: Lite

Available

Guesty Pro

Plan: Pro

Available

Essentials; Host; Professional; Mogul

Plan: Essentials / Host / Professional / Mogul

Property limits

Listing or property limits for each plan. A target customer range does not confirm a strict limit.

Guesty lists 1–3 listings. Another page says 5 or fewer. Ask Guesty how many your account can use.

  • We could not confirm a firm property limit. Pricing targets 1–3 properties for Lite and 4–199 for Pro. The Lite overview says 5 or fewer, so check which range applies.

Aimed at 4–199 listings. Ask the provider about account limits.

  • We could not confirm a firm property limit. Pricing targets 1–3 properties for Lite and 4–199 for Pro. The Lite overview says 5 or fewer, so check which range applies.
Available

Host: up to 2 properties. Other plans have no property limit.

Essentials, Professional and Mogul list unlimited properties. Host allows up to two. We could not confirm an overall minimum.

Plan: Essentials / Host / Professional / Mogul

How you are charged

How plan fees are worked out and billed. Check whether you pay per listing, per account or a share of booking income.

With conditions

Pay per listing, monthly or yearly. Optimizer adds a booking fee.

Plan: Lite

  • Listed rates are starting prices. Ask for your account’s total.
With conditions

Pay a set fee per listing or a percentage of booking income.

Plan: Pro

  • Your contract sets the fees and billing method.
  • Turn off a listing before the previous month ends to avoid the next month’s charge.
Available

Paid plans charge a base fee, plus extra-property fees when they apply.

Plan: Host / Professional / Mogul

Booking fees

Fixed or percentage fees on bookings. Check which transactions they apply to.

With conditions

Lite Optimizer adds 1% per booking.

Plan: Lite

  • This fee applies to Lite Optimizer. It is not confirmed for every Lite option.
With conditions

Percentage plans charge a share of Gross Booking Value.

Plan: Pro

  • Your contract sets the percentage. Fixed-fee plans are a separate option.
  • Canceling on or after check-in still incurs the full contract commission.
With conditions

Fees depend on how guests book and pay.

Plan: Professional / Mogul

  • Direct Basic and Direct Premium have different fees. These are not fees for every booking site.
Paid add-ons

Features or services that cost extra beyond your plan.

With conditions

PriceOptimizer, LocksManager and Damage Protection add-ons

Plan: Lite

  • Ask about add-on prices and fees for each transaction.
With conditions

PriceOptimizer, LocksManager, Damage Protection, Advanced Analytics and GuestVerify cost extra.

Plan: Pro

  • Ask about add-on prices and fees for each transaction.
Available

Optional setup help, extra devices and some pricing tools cost extra.

Plan: Essentials / Host / Professional / Mogul

Trial

Trial length and rules. A demo is different from a free trial.

Available

14-day free trial; no credit card or commitment

Plan: Lite

Not supported

No free trial; one-on-one demo offered

Plan: Pro

Available

14 days; no card required

Trial start
The trial starts when you create your account. There is no property limit.
Subscribing
When you sign up for a plan, the trial ends.
Dynamic Pricing
To turn it on, first sign up for a plan. This ends the main trial. Essentials has its own Dynamic Pricing trial.

Details: Mogul trial

Setup fees

One-time setup fees. A missing price does not mean setup is free.

We could not confirm a setup fee for Lite or that setup is free. Ask for the total before buying.

With conditions

One-time platform and accounting setup fees may apply.

Plan: Pro

  • Ask which fees apply and their amounts.
  • Accounting is a separate paid tool.
Available

No required setup fee. You can pay for extra setup help.

Plan: Essentials / Host / Professional / Mogul

02 / Channels & sync
Airbnb connection

How to connect Airbnb, and which accounts and listings qualify.

With conditions

Connect to Airbnb.

Plan: Lite

With conditions

Connect to Airbnb.

Plan: Pro

  • Connect a supported booking site. The details you can share may differ by site.
Available

Connect to Airbnb.

Plan: Essentials / Host / Professional / Mogul

Vrbo connection

How to connect Vrbo, and which accounts and listings qualify.

With conditions

Connect to Vrbo.

Plan: Lite

With conditions

Connect to Vrbo.

Plan: Pro

  • Connect a supported booking site. The details you can share may differ by site.
Available

Connect to Vrbo.

Plan: Essentials / Host / Professional / Mogul

Booking.com connection

How to connect Booking.com and which accounts and listings qualify.

With conditions

Connect to Booking.com.

Plan: Lite

With conditions

Connect to Booking.com.

Plan: Pro

  • Connect a supported booking site. The details you can share may differ by site.
Available

Connect to Booking.com.

Plan: Essentials / Host / Professional / Mogul

iCal import

Import calendars from other tools. Check which details arrive and how updates work.

With conditions

Import outside calendars as date blocks.

Check plan: Lite includes iCal; confirm this import tool.

  • Up to 10 calendar feeds per listing.
  • Imported blocks are left out of Advanced Analytics and do not start Smart Calendar Rules.
With conditions

Import outside calendars as date blocks.

Check plan: Pro includes iCal; confirm this import tool.

  • Up to 10 calendar feeds per listing.
  • Imported blocks are left out of Advanced Analytics and do not start Smart Calendar Rules.
Available

Checks outside calendars about every 20 minutes.

Plan: Essentials / Host / Professional / Mogul

  • Imports blocked dates. Guest and payment details depend on what the outside calendar shares.
iCal export

Export calendar feeds to other tools. A calendar feed is different from an export of full booking records.

With conditions

Share current and future bookings and blocked dates.

Check plan: Lite includes iCal; confirm calendar export.

With conditions

Share current and future bookings and blocked dates.

Check plan: Pro includes iCal; confirm calendar export.

Available

Share booking and task calendars.

Details: Check which plan includes this.

Rate sync

Send rates to linked booking sites. Check which sites are supported and any limits.

With conditions

Share prices with linked sites.

Plan: Lite

  • Supports Airbnb, Vrbo and Booking.com.
With conditions

Share prices with linked sites.

Plan: Pro

  • Connect a supported booking site. The details you can share may differ by site.
Available

Send prices to linked booking sites.

Details: Check which plan includes this.

Availability sync

Send open and blocked dates to booking sites. Check how it works and any limits.

With conditions

Share open and blocked dates with linked sites.

Plan: Lite

  • Supports Airbnb, Vrbo and Booking.com.
With conditions

Share open and blocked dates with linked sites.

Plan: Pro

  • Connect a supported booking site. The details you can share may differ by site.
Available

Send open and blocked dates to linked booking sites.

Plan: Essentials / Host / Professional / Mogul

  • Airbnb limited connections cannot send these updates.
Reservation sync

Import bookings and changes from booking sites, or keep them in sync. Check which sites are supported.

With conditions

Sync bookings from linked sites.

Plan: Lite

  • Supports Airbnb, Vrbo and Booking.com.
With conditions

Sync bookings from linked sites.

Plan: Pro

  • Connect a supported booking site. The details you can share may differ by site.
Available

See bookings from linked sites in one calendar.

Details: Check which plan includes this.

Channel message sync

Send and receive guest messages through booking-site connections. Check which sites are supported.

With conditions

Airbnb, Vrbo and Booking.com message threads

Plan: Lite

  • Email, text and WhatsApp may need extra accounts or fees. Check each service.
With conditions

Airbnb, Vrbo and Booking.com message threads

Plan: Pro

  • Email, text and WhatsApp may need extra accounts or fees. Check each service.
Available

Send and receive Airbnb, Vrbo and Booking.com messages

Plan: Essentials / Host / Professional / Mogul

  • Connect a supported booking site first.
Sync limitations

Known delays, fields that do not sync and limits on connections. These details alone do not show how reliable the service is.

With conditions

iCal updates usually arrive within one hour.

Check plan: Lite includes iCal; confirm these limits.

  • Use either iCal or a direct link for the same calendar. Using both can duplicate dates.
  • Imported entries block dates. You cannot edit them as guest bookings.
With conditions

iCal updates usually arrive within one hour.

Check plan: Pro includes iCal; confirm these limits.

  • Use either iCal or a direct link for the same calendar. Using both can duplicate dates.
  • Imported entries block dates. You cannot edit them as guest bookings.
Available

Imports blocked dates from an outside calendar.

Details: Essentials / Host / Professional / Mogul: iCal import

  • It does not import past bookings. Other details depend on what that calendar shares.
  • To share dates back, you need a separate calendar export.
03 / Reservations & calendars
Multi calendar

A calendar view showing multiple listings and bookings together.

Available

See your listings in one calendar.

Plan: Lite

Available

See your listings in one calendar.

Plan: Pro

Available

See your listings in one calendar.

Plan: Essentials / Host / Professional / Mogul

Manual bookings

Enter bookings by hand as well as importing them from booking sites.

Available

Add bookings yourself.

Plan: Lite

Available

Add bookings yourself.

Plan: Pro

With conditions

Create manual bookings through an AI app.

Plan: Host / Professional / Mogul

  • Use a supported AI app and approve its connection. You must own the account or be an admin with full access.
  • Handle payments for manual bookings outside Hospitable.
  • For bookings from booking sites, you can only change notes and check-in or check-out times.
  • This uses MCP, a way for an AI app to connect to Hospitable. We could not confirm the same controls in the website.
Booking changes

Edit booking fields and check whether changes reach linked booking sites.

With conditions

Change stay times, booking status and guest counts.

Plan: Lite

  • Ask which date changes are allowed and which updates reach the booking site.
With conditions

Change guest counts, listing and stay times in the phone app.

Check plan: Pro includes the app; confirm these booking changes.

  • Ask which changes reach the linked booking site.
With conditions

Change manual bookings through an AI app.

Plan: Host / Professional / Mogul

  • Use a supported AI app and approve its connection. You must own the account or be an admin with full access.
  • Handle payments for manual bookings outside Hospitable.
  • For bookings from booking sites, you can only change notes and check-in or check-out times.
  • This uses MCP, a way for an AI app to connect to Hospitable. We could not confirm the same controls in the website.
Booking cancellation

Cancel bookings, with each booking site’s rules and refund limits.

With conditions

Cancel bookings through quick actions.

Plan: Lite

  • Check the booking site’s cancellation steps. We do not know if canceling also refunds the guest.
With conditions

Cancel a booking through its status in the phone app.

Plan: Pro

  • Check the booking site’s cancellation and refund steps.
With conditions

Cancel manual bookings through an AI app.

Plan: Host / Professional / Mogul

  • Use a supported AI app and approve its connection. You must own the account or be an admin with full access.
  • Handle payments for manual bookings outside Hospitable.
  • For bookings from booking sites, you can only change notes and check-in or check-out times.
  • This uses MCP, a way for an AI app to connect to Hospitable. We could not confirm the same controls in the website.
Calendar blocking

Block dates without making a paid guest booking.

With conditions

Block dates for maintenance or preparation.

Check plan: Lite includes Multi-Calendar; confirm date blocking.

With conditions

Block dates for maintenance or preparation.

Check plan: Pro includes Multi-Calendar; confirm date blocking.

Available

Block dates for owner stays, family visits or work.

Details: Check which plan includes this.

Booking import

Move or import existing bookings. Check which sources and file formats are supported.

Lite imports listings and bookings from linked sites. We do not know if it can import booking files. Old Guesty-for-Hosts guides cover a retired product.

With conditions

Upload bookings using CSV or XLSX templates.

Details: Check which plan includes this.

  • Do not import bookings already added by a booking-site connection.
With conditions

Support can import past manual or direct bookings from a CSV file.

Details: Check which plan includes this.

  • Ask Hospitable support for help.
  • Add your properties first. Their names must match the file.
Guest records

Save and view guest or contact history. This does not confirm a full customer-management system.

Available

Save guest contact details and preferences.

Plan: Lite

Available

Save guest contact details and preferences.

Plan: Pro

Available

See past chats and details about returning guests.

Details: Check which plan includes this.

Booking export

Export booking records. Check which file formats are supported.

With conditions

Get a booking report by email as a CSV file.

Plan: Lite

  • Exports bookings only, with limited filters.
  • For a large export, you may need to narrow the results first.
Available

Download booking reports as CSV files.

Plan: Pro

Available

Download bookings as a CSV file.

Details: Professional / Mogul for full metrics

04 / Rates & booking rules
Seasonal rates

Set prices for dates or seasons in your rental software.

With conditions

Use PriceOptimizer for seasonal and holiday prices.

Details: Lite + PriceOptimizer

  • PriceOptimizer costs extra.
  • Overlapping seasonal rules can combine and change the final price.
With conditions

Use Rate Strategies for seasonal and holiday prices.

Check plan: Pro includes Rate Strategies; confirm seasonal rules.

  • Manual changes and changes from other pricing tools stay in place unless you choose to override them.
Available

Set nightly prices for selected dates.

Details: Check which plan includes this.

Minimum stays

Set minimum stays. Check limits for each date and booking site.

With conditions

Set default minimum stays for linked sites.

Check plan: Lite includes Multi-Calendar; confirm minimum-stay controls.

  • Calendar changes and pricing tools can override defaults.
  • For Expedia, change minimum stays in the calendar, not the property defaults.
With conditions

Set default minimum stays for linked sites.

Check plan: Pro includes Multi-Calendar; confirm minimum-stay controls.

  • Calendar changes and pricing tools can override defaults.
  • For Expedia, change minimum stays in the calendar, not the property defaults.
With conditions

Set stay lengths that change as dates approach.

Setup
Turn on Dynamic Pricing first. When you turn on dynamic stay rules, they replace your old manual stay edits.
Overrides
Your later edits and calendar rules take over. Local stay limits come first.
Essentials
We could not confirm this feature on Essentials.

Plan: Host / Professional / Mogul

  • Dynamic Pricing fees and limits apply.
  • Choose your ideal and shortest stays. You can set them by day of the week.
Gap night rules

Adjust rules for unbooked nights between stays.

With conditions

Use PriceOptimizer to allow shorter stays in booking gaps.

Details: Lite + PriceOptimizer

  • PriceOptimizer costs extra. Turn it on for the listing and apply its advice.
  • Gap advice looks at the next 90 days.
With conditions

Use pricing rules to fill gaps between bookings.

Check plan: Pro includes Rate Strategies; confirm gap rules.

With conditions

Allow shorter stays in gaps between bookings.

Setup
Turn on Dynamic Pricing first. When you turn on dynamic stay rules, they replace your old manual stay edits.
Overrides
Your later edits and calendar rules take over. Local stay limits come first.
Essentials
We could not confirm this feature on Essentials.

Plan: Host / Professional / Mogul

  • Dynamic Pricing fees and limits apply.
  • Choose a lower stay minimum for gaps that are too short for your normal rules.
Length of stay discounts

Give discounts based on how long guests stay.

With conditions

Offer weekly and monthly discounts on Airbnb, direct and manual bookings.

Plan: Lite

  • Discounts do not sync to Booking.com or Vrbo.
  • Airbnb promotions take priority and do not combine with these discounts.
  • The monthly percentage must be at least the weekly percentage. Direct and manual monthly discounts start at 28 nights.
With conditions

Offer weekly and monthly discounts on Airbnb, Vrbo, direct and manual bookings.

Details: Check which plan includes this.

Available

Offer discounts for longer stays on Airbnb and Direct.

Details: Check which plan includes this.

  • Set up Direct discounts separately. Airbnb promotions do not carry over.
  • Direct uses just one discount. A longer-stay deal comes first. Next is an early-booking deal, then a last-minute deal.
Last minute discounts

Give discounts based on how soon guests arrive.

With conditions

Use PriceOptimizer to discount stays closer to arrival.

Details: Lite + PriceOptimizer

  • PriceOptimizer costs extra.
  • The discount is applied after the base price and other price changes.
With conditions

Change prices based on how soon guests arrive.

Plan: Pro

  • Ask how discounts combine and which booking sites support them.
Available

Offer last-minute discounts on Airbnb and Direct.

Details: Check which plan includes this.

  • Set up Direct discounts separately. Airbnb promotions do not carry over.
  • Direct uses just one discount. A longer-stay deal comes first. Next is an early-booking deal, then a last-minute deal.
Dynamic pricing

Built-in tools that set prices and connections to outside pricing tools are separate features.

With conditions

Use Guesty PriceOptimizer to adjust nightly prices.

Details: Lite + PriceOptimizer add-on

  • PriceOptimizer costs extra. Fees depend on your package.
With conditions

Use Guesty PriceOptimizer to adjust nightly prices.

Details: Pro + PriceOptimizer add-on

  • PriceOptimizer costs extra. Fees depend on your package.
With conditions

Built-in tools set nightly prices.

Essentials
After the Dynamic Pricing trial, pay $15 per property each month. This fee applies if the tool was on during that billing period.
Paid plans
Use within the plan’s included property count is covered. The base plan fee still applies.
Extra properties
Extra fees have two rules. The tool must be on during the billing period. You must have more active properties than your plan includes.
Extra-property rates
For an extra property with a check-in, the normal fee covers this tool. With the tool on but no check-in, it costs $10 for the month.

Plan: Essentials / Host / Professional / Mogul

Pricing connections

Connections to nightly-pricing tools and what they require.

With conditions

Connect PriceLabs to change prices and stay rules.

Details: Lite / partner PriceLabs

  • You need a PriceLabs account and connection token.
  • PriceLabs cannot send weekly or monthly discounts or extra guest fees to Lite.
With conditions

Connect PriceLabs to change prices and stay rules.

Details: Pro + separate PriceLabs account

  • You need a PriceLabs account and connection token.
  • PriceLabs sends up to 540 days. Overlapping Rate Strategies can override stay rules.
With conditions

Connect to PriceLabs.

Plan: Host / Professional / Mogul

  • You need a PriceLabs account and a working connection. Its fees are separate.
  • We could not confirm other pricing services.
05 / Guest messaging & AI
Unified inbox

See guest message threads from supported booking sites in one view.

Available

Read guest messages in one inbox.

Plan: Lite

Available

Read guest messages in one inbox.

Plan: Pro

Available

Read Airbnb, Vrbo and Booking.com messages in one inbox.

Plan: Essentials / Host / Professional / Mogul

Scheduled messages

Schedule messages before or after booking dates and times.

With conditions

Schedule messages around booking, arrival or departure.

Plan: Lite

  • Send through booking sites, email or text. For email or text, you need the guest’s correct contact details.
  • The inbox does not show cleaner messages or replies from people who are not guests.
  • For existing bookings, a new message rule runs only for events that have not happened yet.
With conditions

Schedule messages around check-in and check-out.

Check plan: Pro includes Automated Messages; confirm these timing controls.

Available

Schedule messages around booking, arrival and departure.

Plan: Essentials (limited) / Host / Professional / Mogul

  • Essentials has fewer message rules. Messages must include the guest portal link.
  • On Essentials, you cannot turn off the new-booking message or remove its required text.
Event triggers

Send messages when listed booking events happen.

With conditions

Send messages when bookings are confirmed or guests arrive or leave.

Plan: Lite

  • Send through booking sites, email or text. For email or text, you need the guest’s correct contact details.
  • The inbox does not show cleaner messages or replies from people who are not guests.
  • For existing bookings, a new message rule runs only for events that have not happened yet.
With conditions

Send messages when bookings are confirmed.

Check plan: Pro includes Automated Messages; confirm this trigger.

Available

Send messages when booking events happen. Essentials covers new bookings only.

Plan: Essentials (limited) / Host / Professional / Mogul

  • Essentials has fewer message rules. Messages must include the guest portal link.
  • On Essentials, you cannot turn off the new-booking message or remove its required text.
Conditional messages

Rules that send or skip messages based on booking details.

With conditions

Choose when to send messages using booking and message rules.

Plan: Lite

  • Send through booking sites, email or text. For email or text, you need the guest’s correct contact details.
  • The inbox does not show cleaner messages or replies from people who are not guests.
  • For existing bookings, a new message rule runs only for events that have not happened yet.
With conditions

Use booking and message rules to choose what gets sent.

Check plan: Pro includes Automated Messages; confirm these rules.

  • All your conditions must match when the message is sent.
Available

Use rules to draft or send answers to guest questions.

Plan: Host / Professional / Mogul

  • The question must match your rule. Turn on automatic sending if you want replies sent for you.
  • Rules cover selected question topics, booking stages, properties and booking sites.
Message templates

Reuse message templates and fill them with supported guest or booking details.

Available

Saved replies

Plan: Lite

Available

Saved replies

Plan: Pro

Available

Reuse saved messages and fill in guest details.

Plan: Essentials / Host / Professional / Mogul

AI suggested replies

AI writes a draft. A person checks or sends it.

With conditions

ReplyAI writes drafts you can edit and send.

Plan: Lite

  • Turn on ReplyAI before use.
  • Ask Guesty about AI fees and message limits.
With conditions

ReplyAI writes drafts you can edit and send.

Plan: Pro

  • A user with the right permissions must turn on ReplyAI.
  • Setup can take up to 24 hours.
  • Ask Guesty about AI fees and message limits.
Available

AI writes a draft. You review it and click Send.

Plan: Essentials / Host / Professional / Mogul

  • Essentials allows 10 uses each week, shared by Suggest with AI and Improve with AI.
  • Paid plans have no limit on Suggest with AI.
  • Mogul automatic replies are a separate option.
AI automatic replies

AI sends guest replies without a person approving each one. Check the limits.

With conditions

AutoReply can send replies for you.

Plan: Lite

  • Turn on the agent and choose which types of messages it can answer.
  • The AI gives each answer a score. You set the score needed to send a reply.
  • You review replies below that score.
  • Ask Guesty about AI fees and message limits.
With conditions

AutoReply can send replies for you.

Setup
Turn on the agent. Choose the message types, properties and hours it can cover.
Review
The AI scores each reply. You set the score needed to send it. You review replies below that score.
Access and fees
Ask Guesty if your account has access. Check the fees and limits.

Plan: Pro

With conditions

AI can send guest replies for you.

Plan: Mogul

  • Turn on Auto Reply.
  • Choose the timing, properties and topics. It will not reply if it lacks details or the topic is blocked.
Approval before AI sends

Controls for a person to check an AI reply before it is sent.

With conditions

You review the ReplyAI draft, then click Send.

Plan: Lite

  • AutoReply is a separate way to send replies for you.
With conditions

You review the ReplyAI draft, then click Send.

Plan: Pro

  • AutoReply sends some replies for you. It asks you to review replies below your chosen AI score.
Available

AI writes a draft. You review it and click Send.

Plan: Essentials / Host / Professional / Mogul

  • Essentials allows 10 uses each week, shared by Suggest with AI and Improve with AI.
  • Paid plans have no limit on Suggest with AI.
  • Mogul automatic replies are a separate option.
Translations

Check automatic message translation. Templates written in several languages are a different feature.

With conditions

Translate the latest guest message into your display language.

Check plan: Lite includes ReplyAI; confirm translation.

  • Works on current and future guest messages. Very short messages or messages you have answered may not translate.
With conditions

Translate the latest guest message into your display language.

Check plan: Pro includes ReplyAI; confirm translation.

  • Works on current and future guest messages. Very short messages or messages you have answered may not translate.

We could not confirm this feature or what it requires.

SMS messages

Text guests by SMS. Check supported countries, phone numbers and fees.

With conditions

Send and receive guest texts in the inbox.

Details: Check which plan includes this.

  • Save a valid guest phone number. Guests in the US and Canada see a US sender number.
  • The limit is 306 GSM-7 characters or 134 Unicode characters. Longer messages are cut off.
  • Message logs last 14 days. Ask about text-message fees and which plan includes them.
With conditions

Send and receive guest texts in the inbox.

Details: Check which plan includes this.

  • Save a valid guest phone number. Guests in the US and Canada see a US sender number.
  • The limit is 306 GSM-7 characters or 134 Unicode characters. Longer messages are cut off.
  • Message logs last 14 days. Ask about text-message fees and which plan includes them.

We could not confirm this feature or what it requires.

Email messages

Email guests. Check sender and booking-site limits.

With conditions

Email the guest’s main personal or booking-site address.

Check plan: Lite includes the inbox; confirm email sending.

  • A booking-site address sends through that site. A personal address sends to the guest’s email.
With conditions

Email the guest’s main personal or booking-site address.

Check plan: Pro includes the inbox; confirm email sending.

  • A booking-site address sends through that site. A personal address sends to the guest’s email.
With conditions

Write inbox emails to guests who booked through Direct.

Details: Professional / Mogul: Direct booking guest emails

  • Direct booking fees apply.
  • Booking emails use fixed Hospitable text and branding. You cannot edit them like emails in the inbox.
06 / Direct bookings & payments
Website builder

Vendor-provided tools to create and host a direct-booking website.

With conditions

Build a website for booking requests or instant bookings.

Plan: Lite

  • You need a paid Lite plan and payment details. The website is locked during the trial.
  • Connect Airbnb and import listings before setup
  • To accept instant bookings, connect a payment service and collect payment. You must approve booking requests yourself.
Available

Build a direct-booking website.

Plan: Pro

Available

Build a website where guests can book directly.

Plan: Professional / Mogul

Booking widget

Add a booking engine to a website hosted elsewhere.

With conditions

Show the booking website inside your own website.

Plan: Lite

  • You need a paid Lite plan and payment details. The website is locked during the trial.
  • Connect Airbnb and import listings before setup
  • To accept instant bookings, connect a payment service and collect payment. You must approve booking requests yourself.
  • External site must support embedding
With conditions

Add a booking form to your website.

Check plan: Pro includes Booking Engine; confirm embedded forms.

  • Your website must allow JavaScript or custom code.
Available

Add a booking form to your website.

Plan: Professional / Mogul

Custom domain

Use your own domain for the provider’s direct-booking website.

With conditions

Use your own web address for the booking website.

Plan: Lite

  • You need a paid Lite plan and payment details. The website is locked during the trial.
  • Connect Airbnb and import listings before setup
  • To accept instant bookings, connect a payment service and collect payment. You must approve booking requests yourself.
With conditions

Use your own web address for the Booking Engine.

Check plan: Pro includes Booking Engine; confirm this website option.

  • You must own and set up the web address.
  • Guesty Websites Basic charges $15 per month for a custom address. Advanced Website is a separate paid option.
With conditions

Use your own web address for a Direct site.

Plan: Professional / Mogul

  • You need to own the web address, set up its DNS records and publish the Direct site.
  • Direct booking fees apply.
Payment processors

Payment services, with country and plan requirements.

Available

Stripe

Plan: Lite

Available

Stripe, Merchant Warrior, Hyp

Plan: Pro

Available

Direct Basic uses your Stripe account. Direct Premium uses Hospitable and Adyen.

Plan: Professional / Mogul

Payment schedules

Schedule booking payments or installments. Check which booking types are supported.

With conditions

Collect 100% of payment when a booking is confirmed.

Plan: Lite

  • You cannot turn this off or change the schedule.
  • Needs supported Stripe card payments. Excludes Airbnb, Payments by Booking.com and virtual cards.
With conditions

Start scheduled payments when a booking is confirmed.

Details: Check which plan includes this.

  • You need a valid payment method and a supported payment service.
  • Excludes Airbnb guest payments and Payments by Booking.com.
  • Ask which payment schedules you can change.
Available

Let Direct guests pay in scheduled installments.

Plan: Professional / Mogul

Security deposits

Collect or hold refundable deposits. Damage insurance and protection are separate features.

With conditions

Add, charge or release a card deposit hold by hand.

Plan: Lite

  • You need a valid guest card. Ask for card details separately if the booking site collects payment.
  • Holds last 7 days, or 5 days for Visa.
With conditions

Hold a card deposit and charge it from the booking payment screen.

Details: Check which plan includes this.

  • You collect the deposit through the saved payment method; the booking site does not.
  • Ask how long the hold lasts and which plan includes it.
Available

Separate refundable deposit charge

Plan: Professional / Mogul

  • Usually charged two days before arrival. This is not damage insurance.
Refunds

Issue refunds through supported payment steps. Check whether fees are refunded too.

With conditions

Refund guests from the booking payment screen.

Plan: Lite

  • Ask which payment services and booking sites support refunds.
With conditions

Refund paid charges to the original payment method.

Details: Check which plan includes this.

  • Canceling a booking does not automatically refund it.
  • Use Airbnb’s Resolution Center for Airbnb refunds. Use Booking.com’s extranet for virtual-card refunds.
  • Refund each payment separately. Recording a refund does not send money.
Available

Issue refunds yourself or use automatic refunds based on your cancellation policy.

Plan: Professional / Mogul

  • Direct Basic does not return Stripe processing fees.
Rental agreements

Create, send or sign guest agreements. Check whether electronic signatures are supported.

With conditions

Let guests sign agreements online.

Plan: Lite

  • Set up the Guest App first.
With conditions

Let guests sign agreements online.

Plan: Pro

  • Set up the Guest App first.
Available

Direct booking rental agreements

Plan: Professional / Mogul

Guest verification

Checks of guest identity or bookings. These do not guarantee you meet legal rules.

Lite’s Guest App collects ID documents. We do not know if it checks them. GuestVerify is not included on Lite.

With conditions

Use GuestVerify for ID checks and guest risk screening.

Details: Pro + GuestVerify

  • GuestVerify costs extra. It does not guarantee legal compliance.
Available

Direct Premium checks guests.

Plan: Professional / Mogul

Direct booking fees

Fees for direct bookings. Check payment-processing fees and paid protection too.

With conditions

Guesty gateway fees are extra to payment-service fees.

Plan: Lite

  • Ask for the fee amount.
  • Stripe collects the Guesty fee for each transaction and the first failed attempt.
  • Lite Optimizer’s percentage fee is separate.
With conditions

Advanced Website: $49 per month plus 0.5% of direct Gross Booking Value.

Details: Pro + Advanced Website

  • Charged per website after you publish it.
  • Other direct-booking options may have different fees.
  • Payment-service and gateway fees are extra.
Available

Basic: 1% host fee; Premium: 3% host + 4% guest or 7% host

Plan: Professional / Mogul

07 / Cleaning & operations
Automatic tasks

Creates tasks automatically from bookings or events linked to a booking.

With conditions

Create repeat tasks for check-in, check-out or new bookings.

Check plan: Lite includes Task Management; confirm this task.

With conditions

Create repeat tasks for check-in, check-out or new bookings.

Check plan: Pro includes Task Management; confirm this task.

Available

Create task rules for each stage of a booking.

Plan: Essentials / Host / Professional / Mogul

Cleaner access

Give cleaners access to tasks or calendars without extra management tools they do not need.

With conditions

Cleaners see assigned tasks and related booking and property details.

Plan: Lite

  • Cleaners cannot see billing or settings. Their permissions cannot be changed.
  • Guesty’s guides disagree on extra users for Lite. Check before choosing this plan.
With conditions

Limit cleaner and maintenance staff to task tools.

Check plan: Pro includes Task Management; confirm staff access.

  • Ask which roles and task tools are included.
Available

Invite teammates to see their assigned work.

Plan: Host / Professional / Mogul

  • Invite each teammate and choose their properties and tasks.
  • We could not confirm teammate portal access on Essentials.
Task checklists

Reuse task lists and mark jobs done.

With conditions

Use task checklists and see when they were completed.

Check plan: Lite includes Task Management; confirm this tool.

With conditions

Use task checklists and see when they were completed.

Check plan: Pro includes Task Management; confirm this tool.

Available

Check off task steps in the Tasks App.

Details: Check which plan includes this.

  • Older task guides show a different process.
Photo requirements

Ask for or require photos of finished work.

With conditions

Ask for before-and-after photos in task comments.

Check plan: Lite includes Tasks and the app; confirm photo requests.

  • We do not know if photo uploads can be required.
  • Only users with the right role can create tasks.
With conditions

Ask for before-and-after photos in task comments.

Check plan: Pro includes Tasks and the app; confirm photo requests.

  • We do not know if photo uploads can be required.
  • Only users with the right role can create tasks.
Available

Require photos for tasks.

Details: Check which plan includes this.

  • Use the Tasks App. Older guides give different instructions.
Task notifications

Send notices when tasks are assigned, changed or completed.

With conditions

Send alerts for tasks you create and assign.

Check plan: Lite includes Task Management; confirm task alerts.

  • Ask how alerts are delivered.
With conditions

Send alerts for tasks you create and assign.

Check plan: Pro includes Task Management; confirm task alerts.

  • Ask how alerts are delivered.
Available

Send task alerts and reminders.

Plan: Essentials / Host / Professional / Mogul

  • Essentials supports email and calendar alerts where set up, but not text messages.
  • Text alerts need a teammate set up on Host, Professional or Mogul.
Maintenance tasks

Record maintenance jobs or assign them to someone. General reminders are a separate feature.

With conditions

Set repeat maintenance and inspection tasks.

Check plan: Lite includes Task Management; confirm this task.

With conditions

Set repeat maintenance and inspection tasks.

Check plan: Pro includes Task Management; confirm this task.

Available

Recurring maintenance tasks

Details: Check which plan includes this.

Cleaning connections

Connections to outside cleaning services, with their setup requirements.

With conditions

Send bookings to Turno to schedule cleaners.

Details: Lite + Turno

  • You need a Turno account and token. Link each property. Turno fees may apply.
With conditions

Connect Turno to schedule cleaners.

Details: Check which plan includes this.

  • You need a Turno account and token. Link each property. Turno fees may apply.
With conditions

Connect to Turno.

Plan: Host / Professional / Mogul

  • You need a Turno account and a working connection. Turno fees may apply.
08 / Check-in & smart access
Checkin instructions

Send check-in details to guests at supported stages of a booking.

Available

Show arrival details in the web guest app.

Plan: Lite

Available

Show arrival details in the web guest app.

Plan: Pro

Available

Schedule messages with check-in details.

Plan: Essentials (limited) / Host / Professional / Mogul

  • Essentials has fewer message rules. Messages must include the guest portal link.
  • On Essentials, you cannot turn off the new-booking message or remove its required text.
Guest portal

A booking page or portal for guests. Check what guests can do there.

With conditions

Give guests a web app with booking details and pre-arrival forms.

Plan: Lite

  • Set up up to 50 Guest Apps.
  • Payment information, additional information and guidebooks are Pro-only.
  • Forms collect details. ID checks and payment processing are separate.
Available

Give guests a web app with forms, arrival details and agreements.

Plan: Pro

Available

Guest portal with check-in tasks and booking details

Plan: Essentials / Host / Professional / Mogul

  • Booking and payment tools for Direct require Professional or Mogul.
  • Essentials shows guests an offer to buy Trip Insurance. You cannot remove it.
Lock connections

Supported smart-lock platforms connect directly or through another service.

With conditions

LocksManager supports brands including Schlage, Nuki and TTLock.

Details: Lite + LocksManager

  • LocksManager costs extra. You need compatible locks and a working connection.
With conditions

LocksManager supports brands including Schlage, Nuki and TTLock.

Details: Pro + LocksManager

  • LocksManager costs extra. You need compatible locks and a working connection.
Available

Connect supported Schlage, Yale and August locks.

Plan: Professional / Mogul

  • Compatible lock model
Automatic lock codes

Creates lock codes automatically for each booking. Check the required hardware and services.

With conditions

Create a different door code for each booking.

Details: Lite + LocksManager add-on

  • LocksManager costs extra. You need compatible locks and a working connection.
With conditions

Create a different door code for each booking.

Details: Pro + LocksManager add-on

  • LocksManager costs extra. You need compatible locks and a working connection.
Available

Create a different door code for each booking.

Plan: Professional / Mogul

  • Compatible lock model
Code scheduling

Set codes to work only during the stated check-in and checkout times.

With conditions

Turn off door codes at the guest’s check-out time.

Details: Lite + LocksManager add-on

  • LocksManager costs extra. You need compatible locks and a working connection.
With conditions

Turn off door codes at the guest’s check-out time.

Details: Pro + LocksManager add-on

  • LocksManager costs extra. You need compatible locks and a working connection.
Available

Make door codes work during the guest’s stay.

Plan: Professional / Mogul

  • Compatible lock model
Code delivery

Send booking access codes to guests through supported channels.

With conditions

Send LocksManager door codes in automatic messages.

Check plan: Lite + LocksManager; confirm automatic code messages.

  • LocksManager costs extra. The code must exist before the message is sent.
  • Allow enough time after booking for the code to be created.
With conditions

Send LocksManager door codes in automatic messages.

Check plan: Pro + LocksManager; confirm automatic code messages.

  • LocksManager costs extra. The code must exist before the message is sent.
  • Allow enough time after booking for the code to be created.
Available

Send door codes in guest message threads.

Plan: Professional / Mogul

  • Compatible lock model
Access extra costs

Smart-access software or connections may cost extra. Hardware is a separate cost.

With conditions

LocksManager costs extra. Ask for its price.

Details: Lite + LocksManager

  • Buy the lock hardware separately.
With conditions

LocksManager costs extra. Ask for its price.

Details: Pro + LocksManager

  • Buy the lock hardware separately.
With conditions

Some devices are included. Extra devices cost more.

Plan: Professional / Mogul

  • Check how many devices you need.
  • The number included and extra fees depend on your plan. Buy the hardware separately.
09 / Reports & accounting
Booking reports

Reports about bookings. Check which measures they include.

With conditions

Filter confirmed bookings by date and listing.

Plan: Lite

Available

Choose report columns and filter bookings.

Plan: Pro

Available

View and filter booking figures.

Details: Professional / Mogul for full metrics

Occupancy reports

See how often your rentals are booked. Filter by date or property.

With conditions

See how often properties are booked, by date or property.

Plan: Lite

  • Use the desktop dashboard. This is not in the Lite phone app.
With conditions

See how often properties are booked by calendar date.

Check plan: Pro includes Analytics; confirm occupancy reports.

Available

See how often your properties are booked.

Details: Professional / Mogul for full metrics

Revenue reports

Revenue reports and the measures they include. These are separate from financial accounting.

With conditions

See payouts, commission and income per available listing.

Plan: Lite

  • Includes canceled bookings.
  • Use the desktop dashboard. Its currency comes from the Airbnb account.
Available

See payouts, commission, paid amounts and taxes in booking reports.

Plan: Pro

Available

See your booking income.

Details: Professional / Mogul for full metrics

Owner statements

Statements for property owners. Check which income and expenses they include.

Not supported

Not included on Lite

Plan: Lite

Available

Create and adjust owner statements.

Plan: Pro

Available

Owner statements

Plan: Mogul

Expense tracking

Record property or booking expenses in the software.

We do not know if Lite tasks let you enter costs. General Guesty task pages mention this, but the Lite guide does not confirm it.

With conditions

Add costs to task work orders.

Check plan: Pro includes Task Management; confirm cost entry.

  • This covers task costs, not a full accounting ledger.
Available

Track business and property costs.

Details: Mogul: Hospitable Accounting

  • Set up accounting for your business and properties.
  • Add one-time or repeating costs in Hospitable Accounting.
Accounting connections

Which accounting tools connect and what they can share.

We could not confirm a Lite connection to accounting software. Pro’s paid Trust Accounting tool is not included on Lite.

With conditions

Connect Trust Accounting to QuickBooks and Seamless Chex.

Details: Pro + Trust Accounting

  • Trust Accounting costs extra. The other services may need their own accounts and fees.
With conditions

QuickBooks accounting connection

Plan: Mogul

  • You need a QuickBooks account and a Hospitable Business.
  • Use the same currency for both, or turn on support for multiple currencies.
  • Xero is planned, but is not listed as available.
Report exports

Download reports in the listed file types.

With conditions

Get a booking report by email as a CSV file.

Plan: Lite

  • Exports bookings only, with limited filters.
  • For a large export, you may need to narrow the results first.
Available

Download booking reports as CSV files.

Plan: Pro

Available

Download business and financial figures as CSV files.

Details: Professional / Mogul for full metrics

10 / Team & owner access
Team users

Extra staff accounts, with any user or plan limits.

With conditions

Invite Admin and Cleaner users.

Plan: Lite

  • Guesty’s guides disagree on extra users for Lite. Check before choosing this plan.
  • Ask for the user limit.
With conditions

Invite as many team users as you need.

Plan: Pro

  • You need permission to manage users.
Available

Invite as many extra users as you need.

Plan: Essentials / Host / Professional / Mogul

User permissions

Choose what each person can see and do.

With conditions

Choose Admin or Cleaner. The roles have fixed access.

Plan: Lite

  • Admins have full access. Cleaner permissions cannot be changed.
  • Guesty’s guides disagree on extra users for Lite. Check before choosing this plan.
With conditions

Choose roles and what each user can access.

Plan: Pro

  • You need permission to manage users.
Available

Choose which tools and money details each user can see.

Details: All plans

Choose which properties each person can access

Choose which properties a person can access.

We do not know if you can choose which properties a Lite user sees. Cleaner access alone does not confirm this. Guesty’s guides disagree on whether Lite allows extra users.

With conditions

Give users all listings, selected listings or listings matching a rule.

Plan: Pro

  • Chats are grouped by guest. A returning guest’s history may show messages from other properties.
Available

Choose which properties each user can see.

Details: All plans

Owner portal

Let owners view property, booking or financial details.

Not supported

Not included on Lite

Plan: Lite

Available

Owner portal

Plan: Pro

Available

Owner portal

Plan: Mogul

Mobile app

A mobile app. A website that fits a phone screen does not confirm an app.

Available

Use the phone app for bookings, messages and tasks.

Plan: Lite

Available

Use the phone app for bookings, messages and tasks.

Plan: Pro

With conditions

Invited users can use the phone app.

Plan: Host / Professional / Mogul

  • Invite the user and choose their tools and properties.
  • Inbox access is needed for push alerts.
  • We could not confirm app access on Essentials or access for other user types.
11 / Integrations & data access
Public API

An API for outside developers. API connections to booking sites alone do not confirm developer access.

Not supported

Not included on Lite

Plan: Lite

Available

Developer Open API

Plan: Pro

With conditions

Developer API on Host and above

Plan: Host / Professional / Mogul

API access conditions

Who can use the developer API, including required plans, approval and access limits.

Not supported

Open API is not included on Lite.

Plan: Lite

  • Partner connections use separate tokens. They do not provide public developer access.
With conditions

Use a Pro account with API access. Admins create access details.

Plan: Pro

  • API requests need a valid OAuth2 bearer token.
  • Each API key can create up to 5 tokens in 24 hours. Each token lasts 24 hours.
  • Partner connection tokens are separate from public developer access.
With conditions

Host, Professional or Mogul required

Plan: Host / Professional / Mogul

Webhooks

Sends notices about events to linked systems.

We could not confirm outgoing event alerts on Lite. Its partner connections do not confirm this, and Open API is not included.

With conditions

Get alerts when guest or owner messages are sent or received.

Details: Pro Open API

  • You need API access and must set up event alerts.
  • These alerts cover message events only.
Available

Send event alerts to connected software.

Plan: Host / Professional / Mogul

Zapier

A Zapier connection with stated events, actions or plan requirements.

Guesty has Zapier beta guides, but we do not know if Lite can use this connection.

With conditions

Start Zapier tasks when bookings are created, confirmed or changed.

Details: Check which plan includes this.

  • The connection is marked beta. You need a partner account and login details.
  • Ask whether your plan can use it.
With conditions

Connect booking, property, message and review tasks through Zapier.

Plan: Host / Professional / Mogul

  • You need a Zapier account. Approve its connection to Hospitable.
Data export

Check which data you can take with you, beyond calendar feeds. Ask which file types you can download.

With conditions

Get a booking report by email as a CSV file.

Plan: Lite

  • Exports bookings only, with limited filters.
  • For a large export, you may need to narrow the results first.
With conditions

Download booking reports as CSV files.

Plan: Pro

  • This covers bookings. We could not confirm a full account export.
Available

Reservations, tasks, taxes and reviews in CSV

Details: Professional / Mogul for full metrics

12 / Setup & support
Onboarding

Setup help, including whether it is optional or costs extra.

Available

One-to-one guided setup

Plan: Lite

Available

One-to-one guided setup

Plan: Pro

Available

Set up the account yourself with guidance. Rapid Rollout help costs extra.

Plan: Essentials / Host / Professional / Mogul

Moving your data

Help or tools to import records from another system.

We could not confirm current help moving data to Lite. Pro import guides and old Guesty-for-Hosts guides do not confirm Lite support.

With conditions

Import booking files yourself or send them to Guesty.

Details: Check which plan includes this.

  • We could not confirm a full account move. Ask which plan and service fees apply.
With conditions

Support can import past manual or direct bookings from a CSV file.

Details: Check which plan includes this.

  • Ask Hospitable support for help.
  • Add your properties first. Their names must match the file.
Help center

Public guides and help pages. These alone do not show the quality of support.

Available

Public help center

Plan: Lite

Available

Public help center

Plan: Pro

Available

Public help articles

Details: All tiers

Email support

Email support, with any plan limits. Response time is unconfirmed.

With conditions

Get email support 24/7 through the dashboard, app or form.

Check plan: Confirm email support on Lite.

With conditions

Get email support 24/7 through the dashboard, app or form.

Check plan: Confirm email support on Pro.

Available

Contact a person by email.

Plan: Host / Professional / Mogul

Chat support

Live or in-app support chat. Check whether help comes from a person, an AI bot or self-service pages.

Available

24/7 live chat

Plan: Lite

Available

24/7 live chat

Plan: Pro

Available

Contact a person by chat.

Plan: Host / Professional / Mogul

Phone support

Phone support, with any plan or country limits.

Not supported

Not included on Lite

Plan: Lite

Available

Phone support

Plan: Pro

We could not confirm this feature or what it requires.

13 / API features
API features are listed below. Each row shows its access rules. Live operation is not confirmed.
Documented API versions

Versions listed in the public API guides. This does not guarantee they work with your setup.

Not supported

Open API is not included on Lite.

Plan: Lite

Available

API version 1.

Details: Pro; check the requirements for the data you need.

Available

2.0

Details: Check that your plan lets you connect your own software.

API authentication

Security methods listed in the API guide. Approval to use the API and the right plan are separate requirements.

Not supported

Open API is not included on Lite.

Plan: Lite

With conditions

Use an OAuth2 bearer token in the Authorization header.

Details: Pro; check the requirements for the data you need.

  • Each API key can create up to 5 tokens in 24 hours. Each token lasts 24 hours.
Available

Bearer token

Details: Check that your plan lets you connect your own software.

Read property records

Read property records through the API.

Not supported

Open API is not included on Lite.

Plan: Lite

With conditions

Read listings.

Details: Pro; check the requirements for the data you need.

  • You need API access and admin permission.
With conditions

GET /properties

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
Read reservation records

An API tool reads booking records.

Not supported

Open API is not included on Lite.

Plan: Lite

With conditions

Read bookings.

Details: Pro; check the requirements for the data you need.

  • Read up to 10 booking IDs per request.
  • You need API access and admin permission.
  • Booking v3 tools are marked beta.
With conditions

GET /bookings

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
Create bookings

An API tool creates bookings. This does not confirm the same steps are available in the interface.

Not supported

Open API is not included on Lite.

Plan: Lite

With conditions

Create bookings.

Details: Pro; check the requirements for the data you need.

  • You need API access and admin permission.
  • Booking v3 tools are marked beta.
With conditions

POST /bookings

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
  • Vendor tokens need reservation:write permission.
  • Manual bookings only. Dates cannot overlap an existing booking.
  • Creates manual bookings. A personal access token can skip minimum stays and date blocks. It cannot book dates that already have a booking.
Update bookings

An API tool changes booking fields. Check which fields and booking sites it supports.

Not supported

Open API is not included on Lite.

Plan: Lite

With conditions

Change booking dates.

Details: Pro; check the requirements for the data you need.

  • This changes booking dates. Other fields use separate API actions.
  • You need API access and admin permission.
  • Changing dates recalculates money totals, even if applyRecalculation says otherwise.
  • Booking v3 tools are marked beta.
With conditions

PUT /bookings/{identifier}

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
  • You need reservation:write permission. Booking type and ownership rules apply.
  • For Direct and booking-site bookings, change only notes and check-in or check-out times. Manual bookings may allow more changes. This depends on the token and who made the booking.
Read guest data

Read guest records through a separate API tool or as part of a booking response. Check which option is supported.

Not supported

Open API is not included on Lite.

Plan: Lite

With conditions

Read guest records.

Details: Pro; check the requirements for the data you need.

  • You need API access and admin permission.
With conditions

Get guest details from booking records.

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
  • Request include=guest. This does not give you a separate guest directory.
Update guest records

Updates guest records, not just contact fields on a booking.

Not supported

Open API is not included on Lite.

Plan: Lite

With conditions

Change guest records.

Details: Pro; check the requirements for the data you need.

  • You need API access and admin permission.

We could not confirm that connected software can use this feature.

Details: Check that your account lets connected software do this.

Read guest messages

An API tool reads guest messages or conversation details.

Not supported

Open API is not included on Lite.

Plan: Lite

With conditions

Read messages in a conversation.

Details: Pro; check the requirements for the data you need.

  • You need API access and admin permission.
With conditions

GET /bookings/{uuid}/messages

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
  • You need message:read permission.
  • Read each booking’s messages at most two times per minute.
Send guest messages

An API tool adds or sends guest messages. Check access requirements separately.

Not supported

Open API is not included on Lite.

Plan: Lite

With conditions

Send a message in a conversation.

Details: Pro; check the requirements for the data you need.

  • You need API access and admin permission.
  • Owner chats cannot use airbnb2. Owner messages from the platform module go by email.
With conditions

POST /bookings/{uuid}/messages

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
  • Send at most two messages per minute for each booking.
  • Each vendor or personal-token user can send 50 messages per five minutes.
Read nightly rates

Read rates through an API tool or nightly-price fields in a calendar response.

Not supported

Open API is not included on Lite.

Plan: Lite

With conditions

Read prices from a rate-plan calendar.

Details: Pro; check the requirements for the data you need.

  • You need the rate-plan ID and listing ID.
  • You need API access and admin permission.
With conditions

Get nightly prices from calendar records.

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
  • You need property:read and calendar:read permissions.
  • Each vendor or personal-token user can make 1,000 calendar requests per minute.
Update nightly rates

Send nightly prices through the API. This is separate from working out which price to use.

Not supported

Open API is not included on Lite.

Plan: Lite

With conditions

Change prices in a rate-plan calendar.

Details: Pro; check the requirements for the data you need.

  • You need the rate-plan ID and listing ID.
  • You need API access and admin permission.
With conditions

PUT property calendar rates

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
  • You need property:read and calendar:write permissions.
  • Change prices up to 1,095 days ahead. Use the currency’s base units. Updates may finish after the request returns.
Read availability calendar

Read open dates or calendar nights through the API.

Not supported

Open API is not included on Lite.

Plan: Lite

With conditions

Read listing calendars.

Details: Pro; check the requirements for the data you need.

  • You need API access and admin permission.
  • For multi-unit listings, allotment > 0 means space is available. Use calendar status only if allotment is not a number.
With conditions

GET /properties/{uuid}/calendar

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
  • You need property:read and calendar:read permissions.
  • Each vendor or personal-token user can make 1,000 calendar requests per minute.
Read payment records

Reads actual payment records. Changing payment settings or making payment links is a separate feature.

Not supported

Open API is not included on Lite.

Plan: Lite

With conditions

Read Guesty Pay payment records.

Access
You need API access, admin permission and a Guesty Pay subscription. This covers Guesty Pay payments only.
Filters
Choose a date range of up to one month, or use a booking confirmation code. A confirmation code cannot be combined with other filters.

Details: Pro; check the requirements for the data you need.

With conditions

Read payout records. Guest-charge records are not confirmed.

Plan: Host / Professional / Mogul

  • You need transaction:read permission.
  • Reconnect Airbnb if you first approved access before January 12, 2024.
  • These are payout records, not every payment made by a guest.
  • Records include the booking site, type, amount, paid-out amount and payout details.
Read refund records

An API tool reads refund records. This does not confirm that it can issue refunds.

Not supported

Open API is not included on Lite.

Plan: Lite

We do not know if the API can read refund records.

We could not confirm that connected software can use this feature.

Details: Check that your account lets connected software do this.

Read owner records

Read property-owner records through the API.

Not supported

Open API is not included on Lite.

Plan: Lite

With conditions

Read owner records.

Details: Pro; check the requirements for the data you need.

  • You need API access and admin permission.
With conditions

GET /owners

Plan: Mogul

  • Your software needs permission to connect.
  • Use owner:read permission, or pat:read with a personal access token.
Custom data fields

API tools for custom fields or extra booking details. Check which types of data each tool supports.

Not supported

Open API is not included on Lite.

Plan: Lite

With conditions

Read custom fields on bookings.

Details: Pro; check the requirements for the data you need.

  • You need API access and admin permission.
  • Booking v3 tools are marked beta.
With conditions

Add selected details to booking records.

Details: Check that your plan lets you connect your own software.

  • Your software needs vendor access and permission to connect.
  • You need enrichment:write and enrichment:shortcode:[key] permissions.
  • Request access separately for each supported shortcode.
  • You can add guidebooks, stay agreements and door codes. You can also add offers for guests to buy extras.
Manage webhook plans

API tools to list, create or remove webhook plans. A guide to receiving webhook updates alone does not confirm these controls.

Not supported

Open API is not included on Lite.

Plan: Lite

With conditions

List event alerts.

Details: Pro; check the requirements for the data you need.

  • You need API access and admin permission.

We could not confirm that connected software can use this feature.

Details: Check that your account lets connected software do this.

Documented throttling response

The API lists error 429 for too many requests or another stated request limit. Exact numeric limits need separate confirmation.

Not supported

Open API is not included on Lite.

Plan: Lite

With conditions

Up to 15 requests per second, 120 per minute and 5,000 per hour.

Details: Pro; check the requirements for the data you need.

  • All account API tokens share these limits. Official Marketplace partner connections are excluded.
  • After HTTP 429, wait for the time in the Retry-after header.
With conditions

Request limits vary by tool.

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
  • Messages and calendars have separate limits. We could not confirm one limit for all tools.
Reservation pagination

Read booking records a page at a time. Check the default page size and any maximum.

Not supported

Open API is not included on Lite.

Plan: Lite

With conditions

Read booking results in pages: 25 by default, up to 100.

Details: Pro; check the requirements for the data you need.

  • You need API access and admin permission.
  • Other API tools, including owners and payments, use different page limits.
With conditions

page and per_page; default 10, maximum 100

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.

Compare property management software for daily work — Guesty Lite vs Guesty Pro vs Hospitable

List the jobs you want to handle in one place. Check booking sites, guest messages, payments and staff access first. Then compare the plan and extras needed for those jobs. A long feature list will not show whether your booking sites and work rules are covered.

Guesty Lite: what to consider

Check the tools in your billing choice and any paid extras. Cleaner access has fixed permissions. A partner link does not give you access to the public API for custom software links. Read the Guesty Lite profile for its plans and requirements.

Guesty Pro: what to consider

Ask for a full quote for the work you need. It should list setup, paid extras and booking-related charges. Check access terms before planning a custom software link. Read the Guesty Pro profile for its plans and requirements.

Hospitable: what to consider

Match the plan to your guest messages and work tasks. Owner statements and the owner portal need Mogul. Check direct-booking fees and any extra charges for pricing tools or smart devices. Read the Hospitable profile for its plans and requirements.

Explore all property management options, how to choose property management software, how to plan a software switch to continue your shortlist.

Common questions

What should I test before switching to one of these tools?

Check future bookings, blocked dates and rate plans before the new system takes control. Then look at rates and fees on each booking site. A link marked connected does not prove that every booking or price rule moved across.

How should I compare the full setup for Guesty Lite, Guesty Pro and Hospitable?

List the main software and any extras on their own. Extras can include lock tools, guidebooks, paid modules and a team to answer guests. Ask which tasks your quote covers. Name the person who will do the work that remains. An inbox or task list does not do it all for you.

Does Guesty Lite’s ReplyAI send its suggested reply for me?

The ReplyAI draft workflow asks you to review the reply and send it. Check the details and change the text first if needed. This describes ReplyAI drafts; it does not mean every Guesty AI tool needs a manual send.

Does Guesty Pro’s inbox include a team to answer guests?

Do not assume so. The inbox is a tool for messages. Guest Communication Services is a separate add-on with a team to handle guest contact. Ask whether that service is in your quote and what work the team will cover.

Does a Created smart-lock code in Hospitable mean the guest can enter?

No. Created, Visible and Active are different states. A code can exist before the guest can use it. Check its status and active dates before sending entry steps. Hospitable’s smart-lock feature is for Professional, Mogul and Legacy plans with a supported lock.

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