Hospitable
Use a shared guest inbox and message rules tied to booking events.
Best for: Sending planned guest messages as bookings and stays progress.
YOUR SHORTLIST, SIDE BY SIDE
Hospitable vs OwnerRez
Compare Hospitable vs OwnerRez for guest messages. Check booking-site links, message rules and who on your team can use them.
Overview
OwnerRez
Handle guest messages with booking records, agreements and payment schedules. Text messaging is a paid module.
Best for: Send guest messages as booking and agreement steps happen.
Showing all 18 detailed properties.
| What matters to you |  HospitableGuest communication |  OwnerRezGuest communication | ||||||||||
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| Score | STRCompare scoring | STRCompare scoring | ||||||||||
| Properties | Essentials, Professional and Mogul list unlimited properties. Host allows up to two. We could not confirm an overall minimum. | We could not confirm a minimum or maximum property count. The minimum monthly fee covers the first property even when it is turned off. This billing rule does not set a property limit. | ||||||||||
| Overview | Hospitable syncs booking-site calendars. It has a shared guest inbox and task rules triggered by bookings. | Pay for the core plan per property. It manages booking sites, messages and booking records. It also has tools for direct bookings. Optional modules add PM, websites, accounting, SMS and Rezzy. | ||||||||||
| Plans and add-ons | Essentials Check the selected property count and billing period. Host Check the selected property count and billing period. Mogul Check the selected property count and billing period. Professional Check the selected property count and billing period. | Core plan Monthly plan priced per property, with no booking or setup fee. Some features appear to be included because the full list of premium-only features does not name them. Confirm that they are in your plan. Property Management · add-on Owner statements and expense accounting cost extra, based on property count. QuickBooks · add-on You need a QuickBooks account. A separate fee depends on your property count. Hosted Websites · add-on A hosted website and custom domain cost extra. The fee depends on your property count. WordPress + Integrated Websites · add-on The supported WordPress plugin and listing-content API option has a separate fee. SMS · add-on Pay for the number or module, plus outgoing text segments above the included amount. Rezzy AI · add-on USD 9 per property each month for AI guest replies and tasks created from action items. The checklist details come from the vendor. | ||||||||||
| Price and how you pay | Plan: monthly total · USD 59 Plan prices and conditions
EssentialsEssentials Essentials has no base plan fee. Optional Dynamic Pricing Optional Dynamic Pricing costs USD 15 per property each month after its separate trial. Other costs Other paid tools and taxes may cost extra. Essentials and Host and Professional and MogulExactly 1 property with billable check-ins. Host and Professional and MogulPrice assumption This price assumes the selected properties have billable check-ins. Base and extra properties The base fee is due even with no active properties. Extra active-property fees apply above the included count. Included Dynamic Pricing Paid plans include Dynamic Pricing for their included properties. Extra Dynamic Pricing fee When the active-property count exceeds the included count, extra properties using only Dynamic Pricing without check-ins cost USD 10 per month each. Other costs Other tools and taxes may cost extra. | Core monthly plan · USD 40Total account bill Plan prices and conditionsCore monthly plan · USD 40 Total account bill This is the base monthly price for your property count. Extra tools cost more. Sales tax is extra and depends on your billing address. You still pay the first-property minimum when that property is turned off. This estimate covers one account for exactly 1 billable property. Module and occupancy rules still apply. It does not assume how many devices or messages you use. Core plan: Core plan: Price for this selection · USD 40 Total account bill This is the base monthly price for your property count. Extra tools cost more. Sales tax is extra and depends on your billing address. You still pay the first-property minimum when that property is turned off. This estimate covers one account for exactly 1 billable property. Module and occupancy rules still apply. It does not assume how many devices or messages you use. Property Management add-on: Property Management add-on: Price for this selection · USD 10 Total account bill The monthly core total uses your exact property count. Optional modules cost extra. Any sales tax for your billing address costs extra too. The minimum charge for the first property applies even if it is disabled. Add this module fee to the core price; it does not include the core plan. This estimate covers one account for exactly 1 billable property. Module and occupancy rules still apply. It does not assume how many devices or messages you use. QuickBooks add-on: QuickBooks add-on: Price for this selection · USD 10 Total account bill The monthly core total uses your exact property count. Optional modules cost extra. Any sales tax for your billing address costs extra too. The minimum charge for the first property applies even if it is disabled. Add this module fee to the core price; it does not include the core plan. This estimate covers one account for exactly 1 billable property. Module and occupancy rules still apply. It does not assume how many devices or messages you use. Hosted Websites add-on: Hosted Websites add-on: Price for this selection · USD 15 Total account bill The monthly core total uses your exact property count. Optional modules cost extra. Any sales tax for your billing address costs extra too. The minimum charge for the first property applies even if it is disabled. Add this module fee to the core price; it does not include the core plan. This estimate covers one account for exactly 1 billable property. Module and occupancy rules still apply. It does not assume how many devices or messages you use. WordPress + Integrated Websites add-on: WordPress + Integrated Websites add-on: Price for this selection · USD 10 Total account bill The monthly core total uses your exact property count. Optional modules cost extra. Any sales tax for your billing address costs extra too. The minimum charge for the first property applies even if it is disabled. Add this module fee to the core price; it does not include the core plan. This estimate covers one account for exactly 1 billable property. Module and occupancy rules still apply. It does not assume how many devices or messages you use. Rezzy AI add-on: Rezzy AI add-on: Price for this selection · USD 9 Total account bill The monthly core total uses your exact property count. Optional modules cost extra. Any sales tax for your billing address costs extra too. The minimum charge for the first property applies even if it is disabled. Add this module fee to the core price; it does not include the core plan. This estimate covers one account for exactly 1 billable property. Module and occupancy rules still apply. It does not assume how many devices or messages you use. SMS add-on: Price not confirmed USD 15 per phone number each month includes 500 outgoing text segments. Extra segments cost USD 0.015 each. Your cost depends on phone numbers and use, not property count. This estimate covers one account for exactly 1 billable property. Module and occupancy rules still apply. It does not assume how many devices or messages you use. Direct lock connections: Price not confirmed For Schlage, Igloohome and Hubitat, the fee is USD 4 per lock each month. You need the lock count. This estimate covers one account for exactly 1 billable property. Module and occupancy rules still apply. It does not assume how many devices or messages you use. | ||||||||||
| Limits and requirements |
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| Review sources | CapterraRating 4.7 / 5 · 144 reviews TrustpilotTrustScore 3.9 / 5 · 674 reviews G2Rating 4.8 / 5 · 272 reviews GetAppRating 4.7 / 5 · 144 reviews GoogleRating 3.7 / 5 · 110 reviews | CapterraRating 4.9 / 5 · 271 reviews TrustpilotTrustScore 4.7 / 5 · 71 reviews GetAppRating 4.9 / 5 · 271 reviews Software AdviceRating 4.9 / 5 · 271 reviews | ||||||||||
| 01 / Messaging channels | ||||||||||||
| Unified inbox Which booking sites share one inbox. | Available Airbnb, Vrbo and Booking.com conversations Plan: Essentials / Host / Professional / Mogul | Available Read email, texts and booking-site messages together. Plan: Core plan
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| Airbnb messages Check Airbnb message access and limits. | Available Send and receive Airbnb, Vrbo and Booking.com messages Plan: Essentials / Host / Professional / Mogul
| Available Airbnb, Vrbo and Booking.com guest messaging Plan: Core plan
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| Vrbo messages Check Vrbo message access and limits. | Available Send and receive Airbnb, Vrbo and Booking.com messages Plan: Essentials / Host / Professional / Mogul
| Available Airbnb, Vrbo and Booking.com guest messaging Plan: Core plan
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| Booking.com messages Check Booking.com message access and limits. | Available Send and receive Airbnb, Vrbo and Booking.com messages Plan: Essentials / Host / Professional / Mogul
| Available Airbnb, Vrbo and Booking.com guest messaging Plan: Core plan
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| Email Send guest emails and handle replies. | With conditions Write inbox emails to guests who booked through Direct. Details: Professional / Mogul: email guests who booked through Direct.
| Available Guest emails Plan: Core plan | ||||||||||
| SMS Where text messages work and what sending them costs. | With conditions Guest Portal sends one-time codes by text for signing in. This does not confirm guest chat by text. Details: Check that your plan and account include this.
| With conditions Text guests from a dedicated number. Details: SMS premium module
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| WhatsApp Check WhatsApp support and what else you need. | We could not confirm this feature or which plan includes it. | With conditions Use WhatsApp Business conversations in OwnerRez Inbox. Details: For individual chats only. This does not support group messages or OwnerRez message templates and rules. | ||||||||||
| 02 / Automation and teams | ||||||||||||
| Scheduled messages When booking events start tasks and which rules apply. | Available Schedule messages around bookings, arrival and departure. Reply rules depend on the booking stage, property and booking site. Details: Essentials (limited) / Host / Professional / Mogul; Host / Professional / Mogul: question reply rules
| Available Send messages at set times or when booking conditions match. Plan: Core plan | ||||||||||
| Templates and variables Reuse message text and add details from each booking. | Available Reuse message templates with guest details. Plan: Essentials / Host / Professional / Mogul | Available Reusable guest-message templates Plan: Core plan | ||||||||||
| AI replies Check whether AI drafts a reply or sends it for you. | With conditions AI can draft replies or send eligible replies for you. You review and send suggested drafts. Details: Essentials: 10 combined uses/week; paid plans: unlimited Suggest with AI; Mogul
| Available AI drafts replies. Set times for automatic replies and times for drafts only. Details: Rezzy AI premium module | ||||||||||
| Translation Find a message’s language and translate it. | We could not confirm this feature or which plan includes it. | With conditions Translate Airbnb guest messages in the inbox. Details: Core — check that this feature is included.
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| Team inbox Set staff access and assign jobs. | Available Add unlimited secondary users. Set their access to features and money details. Plan: Essentials / Host / Professional / Mogul | Available Add unlimited staff logins. Choose full, limited or read-only access. Plan: Core plan | ||||||||||
| Attachments File types you can send and limits for each message channel. | With conditions Each Scheduled rule supports one image up to 2 MB. Event Messages do not support picture attachments. Share other files as links. Details: Check that your plan and account include this.
| With conditions Upload files and share template links; email attachments are discouraged. Photo attachments supported for Airbnb, Vrbo and Booking.com. Details: Check that your plan and account include this.
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| Guest portal Give guests check-in details and a place to find stay information. | Available Guests can see check-in tasks and booking details in a portal. Plan: Essentials / Host / Professional / Mogul
| Available My Stay portal for contact details, agreements and deposits. Details: Core — check that this feature is included.
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| Review requests Rules for sending review requests automatically. | With conditions Guests who book direct get review requests automatically. Details: This asks guests for reviews. Writing reviews of guests on booking sites is a separate task. | With conditions Add a review-link code to guest email templates. Details: For direct bookings, set templates and rules for the review form. You can also click Request from Guest yourself. | ||||||||||
| 03 / Eligibility and costs | ||||||||||||
| Property limits Check the actual limit, not just the advertised size. | Available Host: 2 properties; other tiers: unlimited Essentials, Professional and Mogul list unlimited properties. Host allows up to two. We could not confirm an overall minimum. Plan: Essentials / Host / Professional / Mogul | We could not confirm a minimum or maximum property count. The minimum monthly fee covers the first property even when it is turned off. This billing rule does not set a property limit.
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| Plans and add-ons Message tools in each plan and add-on. | Available Essentials; Host; Professional; Mogul | Available Core plan with optional add-ons | ||||||||||
| Additional fees SMS, AI and optional service charges. | Available Optional setup, extra devices and some pricing-tool use cost extra. Plan: Essentials / Host / Professional / Mogul | Available PM, QuickBooks, sites, SMS and Rezzy cost extra. Plan: Core plan | ||||||||||
Compare tools for guest messages — Hospitable vs OwnerRez
List the messages your guests need before, during and after a stay. Check where those messages arrive and who should reply. Separate reply drafts from messages sent on their own. Then confirm the plan, channel coverage and any extra SMS charges for the process you want.
Hospitable: what to consider
Match the message rules to your plan and booking sites. If you need cleaning tasks too, check how those rules work. Check message costs apart from direct-booking and device extras. Read the Hospitable profile for its plans and requirements.
OwnerRez: what to consider
Match the core tools and paid extras to your message process. Text messages and Rezzy cost extra. Staff tasks are separate from Rezzy’s issue detection. Check any channel or payment rules you need. Read the OwnerRez profile for its plans and requirements.
Explore all guest communication options, how to plan automated guest messages, how guest tools fit your software setup to continue your shortlist.
Common questions
Which messages should I test in Hospitable and OwnerRez?
Try a new inquiry, a confirmed booking and a changed arrival time on your booking channels. Check where the replies appear and who gets a notice. This helps you spot gaps before guests depend on the setup.
What should I check if I want AI replies from one of these tools?
Check whether the tool writes a draft for you or sends replies on its own. Decide who handles questions outside its scope. Keep your property instructions current, and check that a guest can still reach a person when needed.
Can Hospitable’s AI fallback message fill in a guest’s name with a shortcode?
No. The Mogul plan’s Inbox AI fallback does not fill in shortcodes. It sends them as typed, so do not use a guest-name placeholder there. The fallback is a backup message when an AI reply fails to send. Other message templates have their own rules.
Are all text-message costs included in OwnerRez’s main inbox?
No. SMS text messaging is a paid extra. It also has usage fees above its included limit. Check the tool and how many texts you expect to send before you turn it on. Do not assume the main inbox price covers every text.