Hospitable
Use a shared guest inbox and message rules tied to booking events.
Best for: Sending planned guest messages as bookings and stays progress.
YOUR SHORTLIST, SIDE BY SIDE
Hospitable vs Lodgify
Compare Hospitable vs Lodgify for guest messages. Check booking-site links, message rules and who on your team can use them.
Overview
Lodgify
Use a shared guest inbox. Professional adds custom automatic messages; Ultimate adds team tasks.
Best for: Use one guest inbox with your plan’s message rules.
Showing all 18 detailed properties.
| What matters to you |  HospitableGuest communication |  LodgifyGuest communication | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Score | STRCompare scoring | STRCompare scoring | ||||||||||
| Properties | Essentials, Professional and Mogul list unlimited properties. Host allows up to two. We could not confirm an overall minimum. | Basic allows one property and Starter allows two. We could not confirm a maximum for the account, Professional or Ultimate. | ||||||||||
| Overview | Hospitable syncs booking-site calendars. It has a shared guest inbox and task rules triggered by bookings. | Four tiers cover booking sites, calendars and a shared inbox. Starter adds website bookings. Professional adds custom automatic messages. Ultimate adds daily work tasks. | ||||||||||
| Plans and add-ons | Essentials Check the selected property count and billing period. Host Check the selected property count and billing period. Mogul Check the selected property count and billing period. Professional Check the selected property count and billing period. | Basic One property, with a booking-site calendar, inbox and self-setup. Website access is unconfirmed. Starter Up to two properties. Includes Basic tools, plus a website and booking widget, price and payment tools, co-host access and expert setup. Professional Includes Basic and Starter tools, plus scheduled messages, manual payment collection, phone and email support, and Dynamic Pricing. Ultimate Includes lower plans, plus tasks, automatic check-in and checkout steps, owner statements, a guest app, Turno and priority live support. Smart Locks · add-on Pay USD 7 per device each month in advance. You need supported hardware already installed. We could not confirm whether the base plan qualifies. | ||||||||||
| Price and how you pay | Plan: monthly total · USD 59 Plan prices and conditions
EssentialsEssentials Essentials has no base plan fee. Optional Dynamic Pricing Optional Dynamic Pricing costs USD 15 per property each month after its separate trial. Other costs Other paid tools and taxes may cost extra. Essentials and Host and Professional and MogulExactly 1 property with billable check-ins. Host and Professional and MogulPrice assumption This price assumes the selected properties have billable check-ins. Base and extra properties The base fee is due even with no active properties. Extra active-property fees apply above the included count. Included Dynamic Pricing Paid plans include Dynamic Pricing for their included properties. Extra Dynamic Pricing fee When the active-property count exceeds the included count, extra properties using only Dynamic Pricing without check-ins cost USD 10 per month each. Other costs Other tools and taxes may cost extra. | Basic monthly account total · USD 18Total account bill Plan prices and conditionsBasic monthly account price · USD 18 Total account bill This shows the monthly account total in USD for the selected setup. Taxes, payment fees and extras are separate. This estimate covers one account for exactly 1 billable property. Module and occupancy rules still apply. It does not assume how many devices or messages you use. Basic: Basic: Price for this selection · USD 18 Total account bill This shows the monthly account total in USD for the selected setup. Taxes, payment fees and extras are separate. This estimate covers one account for exactly 1 billable property. Module and occupancy rules still apply. It does not assume how many devices or messages you use. Starter: Starter: Price for this selection · USD 33 Total account bill This shows the monthly account total in USD for the selected setup. Taxes, payment fees and extras are separate. This estimate covers one account for exactly 1 billable property. Module and occupancy rules still apply. It does not assume how many devices or messages you use. Professional: Professional: Price for this selection · USD 58 Total account bill This shows the monthly account total in USD for the selected setup. Taxes, payment fees and extras are separate. This estimate covers one account for exactly 1 billable property. Module and occupancy rules still apply. It does not assume how many devices or messages you use. Ultimate: Ultimate: Price for this selection · USD 85 Total account bill This shows the monthly account total in USD for the selected setup. Taxes, payment fees and extras are separate. This estimate covers one account for exactly 1 billable property. Module and occupancy rules still apply. It does not assume how many devices or messages you use. | ||||||||||
| Limits and requirements |
|
| ||||||||||
| Review sources | CapterraRating 4.7 / 5 · 144 reviews TrustpilotTrustScore 3.9 / 5 · 674 reviews G2Rating 4.8 / 5 · 272 reviews GetAppRating 4.7 / 5 · 144 reviews GoogleRating 3.7 / 5 · 110 reviews | CapterraRating 4.5 / 5 · 1,311 reviews TrustpilotTrustScore 4.7 / 5 · 4,439 reviews G2Rating 4.4 / 5 · 90 reviews GetAppRating 4.5 / 5 · 1,311 reviews Software AdviceRating 4.5 / 5 · 1,311 reviews GoogleRating 4 / 5 · 363 reviews | ||||||||||
| 01 / Messaging channels | ||||||||||||
| Unified inbox Which booking sites share one inbox. | Available Airbnb, Vrbo and Booking.com conversations Plan: Essentials / Host / Professional / Mogul | Available Read conversations from connected booking sites together. Plan: Basic (1 property); Starter (up to 2); Professional; Ultimate | ||||||||||
| Airbnb messages Check Airbnb message access and limits. | Available Send and receive Airbnb, Vrbo and Booking.com messages Plan: Essentials / Host / Professional / Mogul
| Available Read connected booking-site conversations in the inbox. Plan: Basic (1 property); Starter (up to 2); Professional; Ultimate | ||||||||||
| Vrbo messages Check Vrbo message access and limits. | Available Send and receive Airbnb, Vrbo and Booking.com messages Plan: Essentials / Host / Professional / Mogul
| Available Read connected booking-site conversations in the inbox. Plan: Basic (1 property); Starter (up to 2); Professional; Ultimate | ||||||||||
| Booking.com messages Check Booking.com message access and limits. | Available Send and receive Airbnb, Vrbo and Booking.com messages Plan: Essentials / Host / Professional / Mogul
| Available Read connected booking-site conversations in the inbox. Plan: Basic (1 property); Starter (up to 2); Professional; Ultimate | ||||||||||
| Email Send guest emails and handle replies. | With conditions Write inbox emails to guests who booked through Direct. Details: Professional / Mogul: email guests who booked through Direct.
| With conditions Edit the email sent to a guest when a booking is cancelled. Details: Check which plan includes cancellation emails.
| ||||||||||
| SMS Where text messages work and what sending them costs. | With conditions Guest Portal sends one-time codes by text for signing in. This does not confirm guest chat by text. Details: Check that your plan and account include this.
| Available Text guests with updates and reminders. Plan: Ultimate
| ||||||||||
| WhatsApp Check WhatsApp support and what else you need. | We could not confirm this feature or which plan includes it. | With conditions Lodgify says you can use WhatsApp from its inbox. Details: The provider advertises this. Check setup, which plan includes it and any message fees. | ||||||||||
| 02 / Automation and teams | ||||||||||||
| Scheduled messages When booking events start tasks and which rules apply. | Available Schedule messages around bookings, arrival and departure. Reply rules depend on the booking stage, property and booking site. Details: Essentials (limited) / Host / Professional / Mogul; Host / Professional / Mogul: question reply rules
| With conditions Schedule arrival and departure messages. Plan: Professional / Ultimate
| ||||||||||
| Templates and variables Reuse message text and add details from each booking. | Available Reuse message templates with guest details. Plan: Essentials / Host / Professional / Mogul | Available Quick replies and reusable templates Plan: Basic (1 property); Starter (up to 2); Professional; Ultimate | ||||||||||
| AI replies Check whether AI drafts a reply or sends it for you. | With conditions AI can draft replies or send eligible replies for you. You review and send suggested drafts. Details: Essentials: 10 combined uses/week; paid plans: unlimited Suggest with AI; Mogul
| With conditions AI writes and improves drafts. Co-Host asks you to approve messages and changes. Details: Basic (1 property); Starter (up to 2); Professional; Ultimate; AI Co-Host beta
| ||||||||||
| Translation Find a message’s language and translate it. | We could not confirm this feature or which plan includes it. | We could not confirm this feature or which plan includes it. | ||||||||||
| Team inbox Set staff access and assign jobs. | Available Add unlimited secondary users. Set their access to features and money details. Plan: Essentials / Host / Professional / Mogul | Available Co-host access and team access levels you can set. Details: Starter / Professional / Ultimate; Ultimate | ||||||||||
| Attachments File types you can send and limits for each message channel. | With conditions Each Scheduled rule supports one image up to 2 MB. Event Messages do not support picture attachments. Share other files as links. Details: Check that your plan and account include this.
| We could not confirm this feature or which plan includes it. | ||||||||||
| Guest portal Give guests check-in details and a place to find stay information. | Available Guests can see check-in tasks and booking details in a portal. Plan: Essentials / Host / Professional / Mogul
| With conditions Guests can see arrival and stay details in a web portal or app. Plan: Ultimate
| ||||||||||
| Review requests Rules for sending review requests automatically. | With conditions Guests who book direct get review requests automatically. Details: This asks guests for reviews. Writing reviews of guests on booking sites is a separate task. | With conditions Ask for reviews automatically after checkout. Details: Set the time and template, and check your plan. Writing a review of an Airbnb guest is separate. | ||||||||||
| 03 / Eligibility and costs | ||||||||||||
| Property limits Check the actual limit, not just the advertised size. | Available Host: 2 properties; other tiers: unlimited Essentials, Professional and Mogul list unlimited properties. Host allows up to two. We could not confirm an overall minimum. Plan: Essentials / Host / Professional / Mogul | Available Basic: 1 property; Starter: 2 properties Basic allows one property and Starter allows two. We could not confirm a maximum for the account, Professional or Ultimate. Plan: Basic / Starter / Professional / Ultimate
| ||||||||||
| Plans and add-ons Message tools in each plan and add-on. | Available Essentials; Host; Professional; Mogul | Available Basic; Starter; Professional; Ultimate | ||||||||||
| Additional fees SMS, AI and optional service charges. | Available Optional setup, extra devices and some pricing-tool use cost extra. Plan: Essentials / Host / Professional / Mogul | Available Optional advice and add-on services. Plan: Basic / Starter / Professional / Ultimate | ||||||||||
Compare tools for guest messages — Hospitable vs Lodgify
List the messages your guests need before, during and after a stay. Check where those messages arrive and who should reply. Separate reply drafts from messages sent on their own. Then confirm the plan, channel coverage and any extra SMS charges for the process you want.
Hospitable: what to consider
Match the message rules to your plan and booking sites. If you need cleaning tasks too, check how those rules work. Check message costs apart from direct-booking and device extras. Read the Hospitable profile for its plans and requirements.
Lodgify: what to consider
Choose the tier for your planned messages rather than the inbox alone. AI Co-Host is beta and needs approval before sending or making changes. Check access before relying on it for guest replies. Read the Lodgify profile for its plans and requirements.
Explore all guest communication options, how to plan automated guest messages, how guest tools fit your software setup to continue your shortlist.
Common questions
Which messages should I test in Hospitable and Lodgify?
Try a new inquiry, a confirmed booking and a changed arrival time on your booking channels. Check where the replies appear and who gets a notice. This helps you spot gaps before guests depend on the setup.
What should I check if I want AI replies from one of these tools?
Check whether the tool writes a draft for you or sends replies on its own. Decide who handles questions outside its scope. Keep your property instructions current, and check that a guest can still reach a person when needed.
Can Hospitable’s AI fallback message fill in a guest’s name with a shortcode?
No. The Mogul plan’s Inbox AI fallback does not fill in shortcodes. It sends them as typed, so do not use a guest-name placeholder there. The fallback is a backup message when an AI reply fails to send. Other message templates have their own rules.
How does Lodgify’s AI Messaging Assistant differ from a scheduled message?
The assistant suggests a reply for you to check, edit and send. A saved template can send at a time or booking event you choose. Check which tool you are setting up. A useful draft is not the same as an automatic reply.