Guesty Lite
Handle guest messages alongside bookings, a shared calendar and assigned tasks.
Best for: Keeping guest-message work close to booking and cleaning tasks.
YOUR SHORTLIST, SIDE BY SIDE
Guesty Lite vs Guesty Pro vs Hospitable
Compare Guesty Lite vs Guesty Pro vs Hospitable for guest messages. Check booking-site links, message rules and who on your team can use them.
Overview
Guesty Pro
Bring guest messages, bookings, a shared calendar and staff tasks into one platform.
Best for: Manage guest messages, bookings and team tasks together.
Hospitable
Use a shared guest inbox and message rules tied to booking events.
Best for: Sending planned guest messages as bookings and stays progress.
Showing all 18 detailed properties.
| What matters to you |  Guesty LiteGuest communication | Guesty ProGuest communication |  HospitableGuest communication | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Score | STRCompare scoring | STRCompare scoring | STRCompare scoring | ||||||||||
| Properties | Guesty lists 1–3 listings. Another page says 5 or fewer. Ask Guesty how many your account can use. | Aimed at 4–199 listings. Ask the provider about account limits. | Essentials, Professional and Mogul list unlimited properties. Host allows up to two. We could not confirm an overall minimum. | ||||||||||
| Overview | Guesty Lite combines booking-site tools, messages, a shared calendar and tasks. | Guesty Pro combines booking-site tools, messages, a shared calendar and tasks. | Hospitable syncs booking-site calendars. It has a shared guest inbox and task rules triggered by bookings. | ||||||||||
| Plans and add-ons | Guesty Lite Guesty lists 1–3 listings. Another page says 5 or fewer. Ask Guesty how many your account can use. PriceOptimizer · add-on Paid add-on. Hardware, partner services and usage may cost extra. LocksManager · add-on Paid add-on. Hardware, partner services and usage may cost extra. | Guesty Pro Aimed at 4–199 listings. Ask the provider about account limits. PriceOptimizer · add-on Paid add-on. Hardware, partner services and usage may cost extra. LocksManager · add-on Paid add-on. Hardware, partner services and usage may cost extra. GuestVerify · add-on Paid extra. Ask what it includes and what it costs. Trust Accounting · add-on Paid extra. Ask what it includes and what it costs. | Essentials Check the selected property count and billing period. Host Check the selected property count and billing period. Mogul Check the selected property count and billing period. Professional Check the selected property count and billing period. | ||||||||||
| Price and how you pay | Standard Lite from USD 29/listing/month Plan prices and conditionsStandard Lite from USD 29/listing/month These are starting rates. Your total is not confirmed. The marketed range of 1-3 listings is not a firm limit. This estimate covers one account for exactly 1 billable property. Module and occupancy rules still apply. It does not assume how many devices or messages you use. Standard Lite: Price not confirmed From USD 29/listing/month. Monthly advertised rate. These are starting rates. Your total is not confirmed. The advertised 1–3 listing range is not a firm limit. This estimate covers one account for exactly 1 billable property. Module and occupancy rules still apply. It does not assume how many devices or messages you use. LiteOptimizer: Price not confirmed From USD 9/listing/month. Monthly advertised rate. Adds 1% per reservation. We could not confirm the exact yearly billing terms. These are starting rates. Your total is not confirmed. The advertised 1–3 listing range is not a firm limit. This estimate covers one account for exactly 1 billable property. Module and occupancy rules still apply. It does not assume how many devices or messages you use. | Guesty Pro requires a quote Plan prices and conditionsGuesty Pro requires a quote Ask for a quote. You may pay per listing, a share of income or both. A minimum fee may apply. The advertised 4–199 listing range is not a firm limit. This estimate covers one account for exactly 1 billable property. Module and occupancy rules still apply. It does not assume how many devices or messages you use. Guesty Pro: Contact the provider for a quote Ask for a quote. You may pay per listing, a share of income or both. A minimum fee may apply. The advertised 4–199 listing range is not a firm limit. This estimate covers one account for exactly 1 billable property. Module and occupancy rules still apply. It does not assume how many devices or messages you use. | Plan: monthly total · USD 59 Plan prices and conditions
EssentialsEssentials Essentials has no base plan fee. Optional Dynamic Pricing Optional Dynamic Pricing costs USD 15 per property each month after its separate trial. Other costs Other paid tools and taxes may cost extra. Essentials and Host and Professional and MogulExactly 1 property with billable check-ins. Host and Professional and MogulPrice assumption This price assumes the selected properties have billable check-ins. Base and extra properties The base fee is due even with no active properties. Extra active-property fees apply above the included count. Included Dynamic Pricing Paid plans include Dynamic Pricing for their included properties. Extra Dynamic Pricing fee When the active-property count exceeds the included count, extra properties using only Dynamic Pricing without check-ins cost USD 10 per month each. Other costs Other tools and taxes may cost extra. | ||||||||||
| Limits and requirements |
|
|
| ||||||||||
| Review sources | TrustpilotTrustScore 4.6 / 5 · 2,054 reviews G2Rating 4.6 / 5 · 136 reviews GoogleRating 4.3 / 5 · 552 reviews | TrustpilotTrustScore 4.6 / 5 · 2,054 reviews G2Rating 4.6 / 5 · 136 reviews GoogleRating 4.3 / 5 · 552 reviews | CapterraRating 4.7 / 5 · 144 reviews TrustpilotTrustScore 3.9 / 5 · 674 reviews G2Rating 4.8 / 5 · 272 reviews GetAppRating 4.7 / 5 · 144 reviews GoogleRating 3.7 / 5 · 110 reviews | ||||||||||
| 01 / Messaging channels | |||||||||||||
| Unified inbox Which booking sites share one inbox. | Available Read guest messages in one inbox. Plan: Lite | Available Read guest messages in one inbox. Plan: Pro | Available Airbnb, Vrbo and Booking.com conversations Plan: Essentials / Host / Professional / Mogul | ||||||||||
| Airbnb messages Check Airbnb message access and limits. | With conditions Airbnb, Vrbo and Booking.com message threads Plan: Lite
| With conditions Airbnb, Vrbo and Booking.com message threads Plan: Pro
| Available Send and receive Airbnb, Vrbo and Booking.com messages Plan: Essentials / Host / Professional / Mogul
| ||||||||||
| Vrbo messages Check Vrbo message access and limits. | With conditions Airbnb, Vrbo and Booking.com message threads Plan: Lite
| With conditions Airbnb, Vrbo and Booking.com message threads Plan: Pro
| Available Send and receive Airbnb, Vrbo and Booking.com messages Plan: Essentials / Host / Professional / Mogul
| ||||||||||
| Booking.com messages Check Booking.com message access and limits. | With conditions Airbnb, Vrbo and Booking.com message threads Plan: Lite
| With conditions Airbnb, Vrbo and Booking.com message threads Plan: Pro
| Available Send and receive Airbnb, Vrbo and Booking.com messages Plan: Essentials / Host / Professional / Mogul
| ||||||||||
| Email Send guest emails and handle replies. | With conditions Email the guest’s main email address or the address supplied by the booking site. Plan: Lite
| With conditions Email the guest’s main email address or the address supplied by the booking site. Plan: Pro
| With conditions Write inbox emails to guests who booked through Direct. Details: Professional / Mogul: email guests who booked through Direct.
| ||||||||||
| SMS Where text messages work and what sending them costs. | With conditions Send and receive guest texts in Guesty Inbox. Details: Check which plan includes this.
| With conditions Send and receive guest texts in Guesty Inbox. Details: Check which plan includes this.
| With conditions Guest Portal sends one-time codes by text for signing in. This does not confirm guest chat by text. Details: Check that your plan and account include this.
| ||||||||||
| WhatsApp Check WhatsApp support and what else you need. | We could not confirm this feature or which plan includes it. | With conditions Send WhatsApp messages by hand in Guesty Inbox. Use a linked Business/Meta account or Guesty’s shared numbers. This does not support automatic messages. Details: Check that your plan and account include this.
| We could not confirm this feature or which plan includes it. | ||||||||||
| 02 / Automation and teams | |||||||||||||
| Scheduled messages When booking events start tasks and which rules apply. | With conditions Schedule messages around booking confirmation, check-in, checkout or expected arrival and departure. Booking filters and message rules decide when they send. Plan: Lite
| With conditions Schedule messages around check-in and checkout. Booking filters and message rules decide when they send. Plan: Pro
| Available Schedule messages around bookings, arrival and departure. Reply rules depend on the booking stage, property and booking site. Details: Essentials (limited) / Host / Professional / Mogul; Host / Professional / Mogul: question reply rules
| ||||||||||
| Templates and variables Reuse message text and add details from each booking. | Available Saved replies Plan: Lite | Available Saved replies Plan: Pro | Available Reuse message templates with guest details. Plan: Essentials / Host / Professional / Mogul | ||||||||||
| AI replies Check whether AI drafts a reply or sends it for you. | With conditions Draft replies or send them for you.
Plan: Lite
| With conditions Draft replies or send them for you.
Plan: Pro
| With conditions AI can draft replies or send eligible replies for you. You review and send suggested drafts. Details: Essentials: 10 combined uses/week; paid plans: unlimited Suggest with AI; Mogul
| ||||||||||
| Translation Find a message’s language and translate it. | With conditions Translate the latest guest message into the app’s display language. Plan: Lite
| With conditions Translate the latest guest message into the app’s display language. Plan: Pro
| We could not confirm this feature or which plan includes it. | ||||||||||
| Team inbox Set staff access and assign jobs. | With conditions Invite Admin and Cleaner users. Admins have full access. Cleaners have a fixed set of task permissions. Plan: Lite
| With conditions Invite unlimited team users. Choose roles and set their permissions. Plan: Pro
| Available Add unlimited secondary users. Set their access to features and money details. Plan: Essentials / Host / Professional / Mogul | ||||||||||
| Attachments File types you can send and limits for each message channel. | We could not confirm this feature or which plan includes it. | With conditions Open guest files in Inbox on supported booking sites. Your browser may block the pop-up needed to open them. Details: Check that your plan and account include this.
| With conditions Each Scheduled rule supports one image up to 2 MB. Event Messages do not support picture attachments. Share other files as links. Details: Check that your plan and account include this.
| ||||||||||
| Guest portal Give guests check-in details and a place to find stay information. | With conditions Guest App shows booking details and forms to fill in before arrival. Plan: Lite
| Available Web guest app with check-in forms, arrival details and agreements. Plan: Pro | Available Guests can see check-in tasks and booking details in a portal. Plan: Essentials / Host / Professional / Mogul
| ||||||||||
| Review requests Rules for sending review requests automatically. | We could not confirm this feature or which plan includes it. | With conditions Guesty says it can ask guests for reviews automatically at set times. Details: Check that your plan and account include this.
| With conditions Guests who book direct get review requests automatically. Details: This asks guests for reviews. Writing reviews of guests on booking sites is a separate task. | ||||||||||
| 03 / Eligibility and costs | |||||||||||||
| Property limits Check the actual limit, not just the advertised size. | Guesty lists 1–3 listings. Another page says 5 or fewer. Ask Guesty how many your account can use.
| Aimed at 4–199 listings. Ask the provider about account limits.
| Available Host: 2 properties; other tiers: unlimited Essentials, Professional and Mogul list unlimited properties. Host allows up to two. We could not confirm an overall minimum. Plan: Essentials / Host / Professional / Mogul | ||||||||||
| Plans and add-ons Message tools in each plan and add-on. | Available Guesty Lite Plan: Lite | Available Guesty Pro Plan: Pro | Available Essentials; Host; Professional; Mogul | ||||||||||
| Additional fees SMS, AI and optional service charges. | With conditions PriceOptimizer, LocksManager and Damage Protection add-ons Plan: Lite
| With conditions PriceOptimizer, LocksManager and Damage Protection are add-ons. Advanced Analytics and GuestVerify also cost extra. Plan: Pro
| Available Optional setup, extra devices and some pricing-tool use cost extra. Plan: Essentials / Host / Professional / Mogul | ||||||||||
Compare tools for guest messages — Guesty Lite vs Guesty Pro vs Hospitable
List the messages your guests need before, during and after a stay. Check where those messages arrive and who should reply. Separate reply drafts from messages sent on their own. Then confirm the plan, channel coverage and any extra SMS charges for the process you want.
Guesty Lite: what to consider
Check which booking sites and paid tools the plan includes. Cleaner access has fixed permissions. Confirm that those permissions fit the people who handle your guest and cleaning work. Read the Guesty Lite profile for its plans and requirements.
Guesty Pro: what to consider
Ask which message tools and extras your quote includes. Check setup and booking-related charges as part of the total. Do not assume every extra tool is in the quoted plan. Read the Guesty Pro profile for its plans and requirements.
Hospitable: what to consider
Match the message rules to your plan and booking sites. If you need cleaning tasks too, check how those rules work. Check message costs apart from direct-booking and device extras. Read the Hospitable profile for its plans and requirements.
Explore all guest communication options, how to plan automated guest messages, how guest tools fit your software setup to continue your shortlist.
Common questions
Which messages should I test in Guesty Lite, Guesty Pro and Hospitable?
Try a new inquiry, a confirmed booking and a changed arrival time on your booking channels. Check where the replies appear and who gets a notice. This helps you spot gaps before guests depend on the setup.
What should I check if I want AI replies from one of these tools?
Check whether the tool writes a draft for you or sends replies on its own. Decide who handles questions outside its scope. Keep your property instructions current, and check that a guest can still reach a person when needed.
Should I check Guesty Lite’s ReplyAI draft before it is sent?
Yes. The described ReplyAI workflow lets you review, edit and send the draft. Check facts such as entry times and property rules first. This is the draft tool’s workflow; other Guesty AI tools may send replies under different settings.
Is Guesty Pro’s human guest-response team part of the inbox?
The inbox and the human service are different. Guesty lists Guest Communication Services as an add-on with a team to handle guest contact. Check whether your quote includes it and what the team handles. Having the inbox alone does not mean someone else will answer.
Can Hospitable’s AI fallback message fill in a guest’s name with a shortcode?
No. The Mogul plan’s Inbox AI fallback does not fill in shortcodes. It sends them as typed, so do not use a guest-name placeholder there. The fallback is a backup message when an AI reply fails to send. Other message templates have their own rules.