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Hostaway vs OwnerRez vs Uplisting

Comparing

Compare Hostaway vs OwnerRez vs Uplisting for daily rental work. Check bookings, guest messages and daily tasks. Choose a plan that covers the jobs you need.

Overview

Hostaway

Manage booking calendars, guest messages, daily tasks, owner reports and direct bookings.

Best for: Manage messages, daily tasks and owner reports together.

OwnerRez

Manage bookings, guest messages, booking-site links and direct bookings. Optional modules add further tools.

Best for: Managing booking records, payment schedules and guest agreements.

Uplisting

Use a central calendar, guest message rules and direct-booking tools, with plan options and extra modules.

Best for: Combining a shared booking calendar with guest messages and direct bookings.

Compare features by plan.

Showing all 110 detailed properties.
Hostaway versus OwnerRez versus Uplisting: features, plans and limits.
What matters to youHostaway
4.8 / 5Out of 4,553 reviews
Property management
OwnerRez
4.9 / 5Out of 342 reviews
Property management
Uplisting
4.1 / 5Out of 307 reviews
Property management
Score
Score96
STRCompare scoring
Score83
STRCompare scoring
Score86
STRCompare scoring
At a glance / Prices for your properties
PropertiesThe sales form groups accounts into 2–14, 15–49 and 50+ listings. One listing leads to a waitlist. Ask about the actual limits in your contract.We could not confirm a minimum or maximum property count. The minimum monthly fee covers the first property even when it is turned off. This billing rule does not set a property limit.Independent Host allows up to four properties. Operator and Manager are advertised for any count. More than 40 needs a custom quote.
OverviewThese tools manage booking site calendars, bookings and guest messages. They also handle tasks, owner reports and direct bookings. Ask for a plan quote for your full set of properties.Pay for the core plan per property. It manages booking sites, messages and booking records. It also has tools for direct bookings. Optional modules add PM, websites, accounting, SMS and Rezzy.Channel management, a central calendar, automated guest messaging and direct booking, with three plans and optional modules.
Plans and add-ons
Custom plan

Ask for a quote for your exact property count. Check included features, add-ons, the contract term and all charges.

Booking Website Pro · add-on

$49/month add-on is advertised; plan and applicable transaction charges remain separate. Resolve the published booking-fee conflict in your quote.

Core plan

Monthly plan priced per property, with no booking or setup fee. Some features appear to be included because the full list of premium-only features does not name them. Confirm that they are in your plan.

Property Management · add-on

Owner statements and expense accounting cost extra, based on property count.

QuickBooks · add-on

You need a QuickBooks account. A separate fee depends on your property count.

Hosted Websites · add-on

A hosted website and custom domain cost extra. The fee depends on your property count.

WordPress + Integrated Websites · add-on

The supported WordPress plugin and listing-content API option has a separate fee.

SMS · add-on

Pay for the number or module, plus outgoing text segments above the included amount.

Rezzy AI · add-on

USD 9 per property each month for AI guest replies and tasks created from action items. The checklist details come from the vendor.

Independent Host

Up to four properties. Core channel and guest messaging tools; selected modules cost extra.

Operator

Smart Locks, Protect and Google Vacation Rentals are included. Owner reports, ID checks and the Plus booking site cost extra. Protect help also lists $6 per active listing each month. Check which charges apply to your plan.

Manager

Includes the listed feature modules, unlimited AI and phone support. Pricing depends on property count. Larger groups of properties require a quote.

1-property price for your selection
Request a complete quoteNo complete plan total is published. Confirm included modules, setup, transaction charges and taxes. The one-listing sales route currently leads to a waitlist. Eligibility needs checking.
Core monthly plan · USD 40.00Monthly billing selection · This is the monthly core total for your exact property count. Optional modules cost extra. Any sales tax for the billing address costs extra. The minimum first-property charge applies even when that property is disabled.
Plan prices and conditions

Core plan: USD 40

Monthly base price for the exact number of properties. Optional add-ons and sales tax based on your billing address cost extra. The minimum fee for the first property applies even when it is turned off.

Property Management add-on: USD 10

This is the monthly core total for the exact property count. Optional modules and sales tax for the billing address cost extra. The minimum first-property charge applies even when disabled. A module fee is added to the core price. It is not a separate all-inclusive tier.

QuickBooks add-on: USD 10

This is the monthly core total for the exact property count. Optional modules and sales tax for the billing address cost extra. The minimum first-property charge applies even when disabled. A module fee is added to the core price. It is not a separate all-inclusive tier.

Hosted Websites add-on: USD 15

This is the monthly core total for the exact property count. Optional modules and sales tax for the billing address cost extra. The minimum first-property charge applies even when disabled. A module fee is added to the core price. It is not a separate all-inclusive tier.

WordPress + Integrated Websites add-on: USD 10

This is the monthly core total for the exact property count. Optional modules and sales tax for the billing address cost extra. The minimum first-property charge applies even when disabled. A module fee is added to the core price. It is not a separate all-inclusive tier.

Rezzy AI add-on: USD 9

This is the monthly core total for the exact property count. Optional modules and sales tax for the billing address cost extra. The minimum first-property charge applies even when disabled. A module fee is added to the core price. It is not a separate all-inclusive tier.

SMS add-on: Price not confirmed

USD 15 per phone number each month includes 500 outgoing text segments. Each extra segment costs USD 0.015. Your cost depends on phone numbers and use, not property count.

Direct lock connections: Price not confirmed

Schlage, Igloohome and Hubitat cost USD 4 per lock each month. Count the locks you need.

From $51.00/monthMonthly billing selection · Independent Host: 1 properties; USD 51.00/month, billed monthly. Optional modules, taxes and any booking or payment-processing charges are separate. A separate pay-as-you-go option charges 3% for 1–4 properties. No booking revenue was assumed.
Plan prices and conditions

Independent Host: USD 51

1 properties; USD 51.00/month, billed monthly. Optional modules, taxes and any booking or payment-processing charges are separate.

Operator: USD 114

1 properties; USD 114.00/month, billed monthly. Optional modules, taxes and any booking or payment-processing charges are separate.

Manager: USD 264

1 properties; USD 264.00/month, billed monthly. Optional modules, taxes and any booking or payment-processing charges are separate.

Limits and requirements
  • The sales page is aimed at hosts with two or more listings. The one-listing link leads to a waitlist. This does not confirm a firm account minimum or maximum.
  • Dynamic Pricing costs extra for each activated listing. Smart-lock fees depend on matched devices. Outside services may need their own accounts and fees.
  • Cancel Booking.com and calendar-feed bookings on the booking site. The mobile app supports cancellations for fewer sites than the web dashboard.
  • Owner access for a group of units does not keep each unit’s calendar and bookings separate.
  • SMS and Rezzy cost extra. Payment services and outside connections may charge their own fees.
  • The guides say task photos and files are optional. We could not confirm a way to require a photo before a task can be marked done.
  • Mobile access is an installable web app, not a native app.
  • Independent Host supports up to four properties. The other plans are marketed for any property count, but the USD calculator switches to a custom quote at 41 properties.
  • Imported iCal bookings are read-only and do not support automated messaging, identity checks, rental agreements or deposits.
  • Payment schedules work with supported direct, Vrbo and Google bookings. They do not cover all booking sites. Payment service fees are separate.
  • Built-in task checklists and required task photos are not confirmed.
Review sources
CapterraRating 4.8 / 5 · 1,623 reviews
TrustpilotTrustScore 4.8 / 5 · 2,490 reviews
G2Rating 4.8 / 5 · 440 reviews
GetAppRating 4.8 / 5 · 1,623 reviews
Software AdviceRating 4.8 / 5 · 1,623 reviews
CapterraRating 4.9 / 5 · 271 reviews
TrustpilotTrustScore 4.7 / 5 · 71 reviews
GetAppRating 4.9 / 5 · 271 reviews
Software AdviceRating 4.9 / 5 · 271 reviews
CapterraRating 4.7 / 5 · 129 reviews
TrustpilotTrustScore 3.7 / 5 · 178 reviews
GetAppRating 4.7 / 5 · 129 reviews
Software AdviceRating 4.7 / 5 · 129 reviews
01 / Plans & requirements
Plan options

Plans offered for this rental software. Optional modules are separate from plan levels.

With conditions

Ask for a custom quote.

Details: Ask for a quote and check what is included.

  • Property-count groups on the website are not plan names. Check which tools and contract terms your quote includes.
Available

Core plan, with optional paid add-ons.

Plan: Core plan

Available

Independent Host; Operator; Manager

Plan: Independent Host / Operator / Manager

Property limits

Listing or property limits for each plan. A target customer range does not confirm a strict limit.

With conditions

The sales form is for 2 or more listings.

The sales form groups accounts into 2–14, 15–49 and 50+ listings. One listing leads to a waitlist. Ask about the actual limits in your contract.

Details: Ask for a quote and check what is included.

  • One listing leads to a waitlist. We could not confirm a maximum property count.

We could not confirm a minimum or maximum property count. The minimum monthly fee covers the first property even when it is turned off. This billing rule does not set a property limit.

  • We could not confirm a maximum number of properties.
Available

Independent Host: up to 4 properties. Other plans have no property limit.

Independent Host allows up to four properties. Operator and Manager are advertised for any count. More than 40 needs a custom quote.

Plan: Independent Host / Operator / Manager

How you are charged

How plan fees are worked out and billed. Check whether you pay per listing, per account or a share of booking income.

With conditions

Ask for a quote for your properties.

Details: Ask for a quote and check what is included.

  • We could not confirm a full monthly or yearly account price. Ask about add-on and transaction fees too.
Available

Monthly plan based on property count

Plan: Core plan

With conditions

Pay the plan minimum or the total property fees, whichever is higher.

Plan: Independent Host / Operator / Manager

  • Prices depend on currency and property count. Pay As You Go is another option.
Booking fees

Fixed or percentage fees on bookings. Check which transactions they apply to.

With conditions

US Stripe website fees need checking.

Listed rate
Help lists 1.8% of the base price and fees, excluding tax. The host or guest can pay it.
Conflicting fees
Help says this is not added to 0.5%, but the Pro page lists both fees. Ask which terms apply. Do not add the two rates together.

Details: Ask for a quote and check what is included.

Available

No OwnerRez booking fees

Plan: Core plan

With conditions

Pay As You Go: 3% on Independent Host or 1.5% on Operator.

Plan: Independent Host / Operator / Manager

  • Pay As You Go is limited to 10 properties. Monthly plans are a separate option.
Paid add-ons

Features or services that cost extra beyond your plan.

With conditions

Booking Website Pro, Dynamic Pricing and Smart Locks

Details: Ask for a quote and check what is included.

  • Pro website lists $49/month. Dynamic Pricing charges per activated listing. Smart Locks charges per matched device. Check the full quote.
Available

Property Management, QuickBooks, websites, SMS and Rezzy cost extra.

Plan: Core plan

With conditions

Some client, website, ID and AI tools cost extra.

Plan: Independent Host / Operator / Manager

  • What is included depends on your plan. Smart Locks and Protect cost extra on Independent Host. Add-on prices are shown in pounds; ask for US dollar prices.
Trial

Trial length and rules. A demo is different from a free trial.

A demo is offered. We could not confirm a free trial, its length or who can get one.

Available

14 days, including enabled premium modules

Plan: Core plan

  • Damage Protection coverage is charged even during the trial
Available

14-day trial; no card required

Plan: Independent Host / Operator / Manager

Setup fees

One-time setup fees. A missing price does not mean setup is free.

Setup help is offered. Ask for setup and data-moving fees in your quote.

Available

No setup fee

Plan: Core plan

A one-to-one setup session is free. Ask about other setup or data-moving fees; we could not confirm a full fee list.

02 / Channels & sync
Airbnb connection

How to connect Airbnb, and which accounts and listings qualify.

With conditions

Connect to Airbnb.

Details: Ask for a quote and check what is included.

  • Setup and the details you can share may differ by booking site. Check your custom plan terms.
Available

Connect directly to Airbnb.

Plan: Core plan

Available

Connect to Airbnb.

Plan: Independent Host / Operator / Manager

Vrbo connection

How to connect Vrbo, and which accounts and listings qualify.

With conditions

Connect to Vrbo.

Details: Ask for a quote and check what is included.

  • Setup and the details you can share may differ by booking site. Check your custom plan terms.
Available

Connect directly to Vrbo.

Plan: Core plan

Available

Connect to Vrbo.

Plan: Independent Host / Operator / Manager

Booking.com connection

How to connect Booking.com and which accounts and listings qualify.

With conditions

Connect to Booking.com.

Details: Ask for a quote and check what is included.

  • Setup and the details you can share may differ by booking site. Check your custom plan terms.
Available

Connect directly to Booking.com.

Plan: Core plan

  • Connect through the API to use messages.
Available

Connect to Booking.com.

Plan: Independent Host / Operator / Manager

  • Set up Booking.com cleaning fees and promotions in its extranet. Only the mapped rate plan syncs by default, and inquiries do not sync.
iCal import

Import calendars from other tools. Check which details arrive and how updates work.

With conditions

Import bookings from outside calendars.

Details: Ask for a quote and check what is included.

  • Only future events are imported. Blocked dates may appear as bookings. Details depend on the outside calendar. Prices do not sync.
Available

Import an outside calendar through an iCal link.

Plan: Core plan

With conditions

Import bookings from an outside calendar.

Check plan: Confirm this feature on Independent Host, Operator or Manager.

  • Set up both directions. You can read iCal bookings but cannot edit them. They do not support automatic messages. They do not support ID checks, rental agreements or deposits.
iCal export

Export calendar feeds to other tools. A calendar feed is different from an export of full booking records.

With conditions

Share a listing’s calendar link.

Details: Ask for a quote and check what is included.

  • Shares future bookings. Money and contact details depend on the user’s permissions. A Hostaway feed cannot link two Hostaway listings.
Available

Share your calendar through an iCal link.

Plan: Core plan

With conditions

Share bookings with an outside calendar.

Check plan: Confirm this feature on Independent Host, Operator or Manager.

  • Set up both directions. You can read iCal bookings but cannot edit them. They do not support automatic messages. They do not support ID checks, rental agreements or deposits.
Rate sync

Send rates to linked booking sites. Check which sites are supported and any limits.

With conditions

Share prices with supported booking sites.

Details: Ask for a quote and check what is included.

  • The booking site and your contract decide which prices and listing details sync. iCal does not sync prices.
Available

Send prices and booking rules to linked booking sites.

Plan: Core plan

With conditions

Share prices with linked booking sites.

Check plan: Confirm this feature on Independent Host, Operator or Manager.

  • Setup differs by booking site.
Availability sync

Send open and blocked dates to booking sites. Check how it works and any limits.

With conditions

Share open and blocked dates in both directions.

Details: Ask for a quote and check what is included.

  • Set up both directions. Update speed depends on whether the connection uses API, XML or iCal.
Available

Send open and blocked dates to linked booking sites.

Plan: Core plan

With conditions

Share open and blocked dates with linked sites.

Check plan: Confirm this feature on Independent Host, Operator or Manager.

  • Setup differs by booking site.
Reservation sync

Import bookings and changes from booking sites, or keep them in sync. Check which sites are supported.

With conditions

Import bookings and update open dates.

Details: Ask for a quote and check what is included.

  • Link each listing correctly and set up both directions. The details imported depend on the connection.
Available

Import bookings from linked sites.

Plan: Core plan

With conditions

Sync bookings from linked sites.

Check plan: Confirm this feature on Independent Host, Operator or Manager.

  • Setup differs by booking site.
Channel message sync

Send and receive guest messages through booking-site connections. Check which sites are supported.

With conditions

Sync guest messages from supported booking sites.

Details: Ask for a quote and check what is included.

  • Supported messages depend on the site and connection contract.
Available

Airbnb, Vrbo and Booking.com guest messaging

Plan: Core plan

  • Use a direct API connection to the booking site.
With conditions

Airbnb, Booking.com, Vrbo and direct-booking inbox

Check plan: Confirm this feature on Independent Host, Operator or Manager.

  • Email and SMS also supported. WhatsApp is described as in development, not available.
Sync limitations

Known delays, fields that do not sync and limits on connections. These details alone do not show how reliable the service is.

With conditions

Updates and supported details depend on the connection.

Details: Ask for a quote and check what is included.

  • iCal updates at intervals and only covers open dates. Built-in API links can do more. Sending listing content may need its own booking site contract.
Available

Use either iCal or the API for a booking site, not both.

Plan: Core plan

With conditions

Imported calendar bookings have fewer tools.

Check plan: Confirm this feature on Independent Host, Operator or Manager.

  • iCal refresh times depend on the platform. Edit prices and dates in the source tool. Imported iCal bookings do not support messages, identity checks, agreements or deposits.
03 / Reservations & calendars
Multi calendar

A calendar view showing multiple listings and bookings together.

With conditions

See bookings, prices and tasks in one calendar.

Details: Ask for a quote and check what is included.

  • Filter properties and change bookings or date rules. Supported fields vary by booking site.
Available

See several properties in a ribbon or monthly calendar.

Plan: Core plan

With conditions

See all your properties in one calendar.

Check plan: Confirm this feature on Independent Host, Operator or Manager.

  • Shows Airbnb, Booking.com, Vrbo and direct bookings.
Manual bookings

Enter bookings by hand as well as importing them from booking sites.

With conditions

Create bookings from the calendar.

Details: Ask for a quote and check what is included.

  • Check how payments and booking-site updates work. Not all sites support the same actions.
Available

Add bookings by hand.

Plan: Core plan

With conditions

Create confirmed or pending bookings on the calendar

Details: Check which plan includes this.

  • Enter dates, guest details and pricing. Pending bookings block dates for 48 hours by default. Verify calendar prices for long stays.
Booking changes

Edit booking fields and check whether changes reach linked booking sites.

With conditions

Change bookings in the calendar.

Details: Ask for a quote and check what is included.

  • The booking site and booking status may limit changes. Check the saved booking and dates on linked sites.
With conditions

Change dates and charges for supported bookings.

Check plan: Core is likely. Check before buying.

  • Change Airbnb dates in Airbnb. Change Vrbo dates on Vrbo if it is not linked. Add Booking.com charge changes by hand.
With conditions

Change booking dates, contact details or status through the API.

Plan: Independent Host / Operator / Manager

  • Your app needs bookings:update permission. Dates must be open and the status change allowed. We do not know which changes you can make in the website.
Booking cancellation

Cancel bookings, with each booking site’s rules and refund limits.

With conditions

Cancel supported bookings in Hostaway.

Website
Cancel Direct, Booking Engine, Airbnb and Vrbo bookings. You need permission to cancel.
Phone app
Supports Direct, Booking Engine and Vrbo bookings.
Other steps
Cancel Booking.com and iCal bookings at the source. Older Vrbo bookings from before the connection may need to be canceled on Vrbo. Set a message rule to tell guests when you cancel.

Details: Ask for a quote and check what is included.

With conditions

Cancel supported bookings and keep their records.

Check plan: Core is likely. Check before buying.

  • Rules for canceling vary by booking site. For Vrbo bookings made before you linked it, track canceled stays yourself.
With conditions

Cancel Direct, Airbnb, Vrbo and Google bookings in Uplisting

Details: Check which plan includes this.

  • Cancel other channels, including Booking.com, on the booking site. Cancellation keeps a record you can search. Deletion removes it. Refunds are separate.
Calendar blocking

Block dates without making a paid guest booking.

With conditions

Block or change many dates at once.

Details: Ask for a quote and check what is included.

  • Rules for selected dates override defaults. Sharing changes with booking sites depends on the connection.
With conditions

Block dates and set booking rules.

Plan: Core plan

  • Gap rules can block direct bookings and linked booking sites, but those dates do not look blocked in OwnerRez.
  • Gap rules do not apply to blocks or bookings that are moved or changed.
With conditions

Block calendar dates for maintenance and cleaning

Check plan: Confirm this feature on Independent Host, Operator or Manager.

  • Set up the calendar and give users permission to change it.
Booking import

Move or import existing bookings. Check which sources and file formats are supported.

With conditions

Import bookings from a CSV file.

Details: Ask for a quote and check what is included.

  • Support must turn this on, and you need admin access. Import up to 500 bookings at a time. They become direct bookings. Duplicate booking-site records can cause double bookings. Other automatic tasks may still run.
Available

Use Excel templates to import bookings and financial records.

Plan: Core plan

With conditions

Get help importing bookings during setup.

Check plan: Confirm this feature on Independent Host, Operator or Manager.

  • Ask which booking sites and past records can be imported.
Guest records

Save and view guest or contact history. This does not confirm a full customer-management system.

With conditions

Guest Book and online check-in guest data

Details: Ask for a quote and check what is included.

  • The main guest is recorded when the booking is made. Other adult guests appear after the form is sent in. Native ID collection does not prove documents are genuine.
Available

Save guest names and contact details.

Check plan: Core is likely. Check before buying.

  • Broader tools to manage customer relationships are not confirmed.
With conditions

Keep guest contact details and notes with bookings.

Details: Check which plan includes this.

  • Bookings store names, contact details and private notes. Reports include guest records. We do not know if there is a separate guest database.
Booking export

Export booking records. Check which file formats are supported.

With conditions

Download bookings as a CSV file.

Details: Ask for a quote and check what is included.

  • Choose visible or all reservation fields. Guest-data export relies on the Online Check-In Form being enabled. This is not a full-system backup.
Available

Download bookings as Excel, CSV or TSV files.

Plan: Core plan

With conditions

Download bookings as a CSV file.

Details: Check which plan includes this.

  • Choose dates and listings. Include or leave out canceled bookings. The report goes to your account email.
04 / Rates & booking rules
Seasonal rates

Set prices for dates or seasons in your rental software.

With conditions

Change prices for a range of dates.

Details: Ask for a quote and check what is included.

  • Only open dates change. Booked dates are skipped.
Available

Set prices for repeating seasons or selected dates.

Plan: Core plan

With conditions

Set base prices and prices for specific dates.

Details: Check which plan includes this.

  • Prices for specific dates override base prices. Booking-site currencies must match; Uplisting does not convert them.
Minimum stays

Set minimum stays. Check limits for each date and booking site.

With conditions

Set minimum and maximum stays by date.

Details: Ask for a quote and check what is included.

  • Default listing settings apply to future dates as they open. For dates already open to bookings, update the calendar. Rules for specific dates take priority.
Available

Set minimum stays by property or season.

Plan: Core plan

With conditions

Set minimum stays by date or time left before arrival.

Details: Check which plan includes this.

  • Manual date settings take priority. Rules based on time before arrival update at midnight in the property’s time zone. Check for conflicts with your pricing service.
Gap night rules

Adjust rules for unbooked nights between stays.

With conditions

Allow shorter stays to fill gaps between bookings.

Details: Ask for a quote and check what is included.

  • Set the smallest gap and how far ahead to look. Manual changes turn the rule off for those dates. A multi-unit group needs a gap in every unit.
With conditions

Allow shorter stays to fill suitable gaps between bookings.

Plan: Core plan

  • Gap rules do not apply to blocks or bookings that are moved or changed.
  • Dates blocked by gap rules do not look blocked in the OwnerRez calendar.
With conditions

Allow shorter stays to fill gaps between bookings.

Details: Check which plan includes this.

  • Only applies to gaps within your chosen future date range. Check for conflicts with other pricing tools.
Length of stay discounts

Give discounts based on how long guests stay.

With conditions

Weekly and monthly discounts

Details: Ask for a quote and check what is included.

  • Support differs by booking site. Custom day counts for monthly discounts apply to Hostaway direct, website and Google Vacation Rentals bookings.
With conditions

Give percentage discounts for longer stays.

Plan: Core plan

  • Airbnb and Vrbo support differs. Set Booking.com discounts in its own Extranet.
With conditions

Weekly and monthly discounts

Details: Check which plan includes this.

  • Works with Airbnb, Direct, Vrbo and Google Vacation Rentals. Set up Booking.com offers separately.
Last minute discounts

Give discounts based on how soon guests arrive.

With conditions

Add a last-minute discount by hand after booking.

Details: Ask for a quote and check what is included.

  • You add the listed custom discounts by hand after booking. Use them for Hostaway direct and website bookings. They do not apply on their own before booking on every travel site.
Available

Offer discounts based on how soon the guest will arrive.

Plan: Core plan

With conditions

Offer last-minute discounts on Airbnb.

Details: Check which plan includes this.

  • The discount setting only syncs to Airbnb. Separate rules can change nightly prices 7, 14 or 28 days before arrival. We do not know if all sites support discounts.
Dynamic pricing

Built-in tools that set prices and connections to outside pricing tools are separate features.

With conditions

Built-in tools adjust nightly prices each day.

Details: Ask for a quote and check what is included.

  • Pay for each listing you turn on. Manual calendar prices stay in place. Limited market data can produce the same price across dates. Higher rental income is not independently confirmed.

We could not confirm this feature or what it requires.

With conditions

Connect an outside service to adjust prices.

Details: Check which plan includes this.

  • Connect PriceLabs, Wheelhouse or Beyond. You need a separate account and setup, and their fees apply. We could not confirm built-in prices based on market demand.
Pricing connections

Connections to nightly-pricing tools and what they require.

With conditions

PriceLabs rate connection

Details: Ask for a quote and check what is included.

  • Use a separate PriceLabs account. Connect it with the access details from Hostaway’s marketplace. Prices are sent every 24 hours. PriceLabs does not open or block dates. Check its plan and fees.
With conditions

Connect to PriceLabs, Beyond, DPGO or Wheelhouse.

Check plan: Core is likely. Check before buying.

  • You need an account with the pricing service and must approve the connection. Its fees apply.
  • These outside services send daily prices. This does not confirm a built-in market-based pricing tool.
With conditions

PriceLabs, Wheelhouse and Beyond

Details: Check which plan includes this.

  • You need a separate pricing account and setup. Its terms and fees apply.
05 / Guest messaging & AI
Unified inbox

See guest message threads from supported booking sites in one view.

With conditions

Read booking-site, email, text and WhatsApp messages together.

Details: Ask for a quote and check what is included.

  • Setup and tools vary by channel. Ask which messages your account supports and what they cost.
Available

Read email, text and booking-site messages in one inbox.

Plan: Core plan

  • Text messages need the paid SMS add-on.
Available

Read guest messages in one inbox.

Plan: Independent Host / Operator / Manager

Scheduled messages

Schedule messages before or after booking dates and times.

With conditions

Schedule messages around booking events.

Details: Ask for a quote and check what is included.

  • Timing can be offset by up to 60 days. Booking.com messages stop seven days after check-out or cancellation. Booking-site email aliases may expire.
Available

Schedule messages around each booking.

Plan: Core plan

With conditions

Schedule guest messages.

Check plan: Confirm this feature on Independent Host, Operator or Manager.

  • Send booking confirmations, arrival and departure details, and messages after a stay. Set the timing and check booking-site rules.
Event triggers

Send messages when listed booking events happen.

With conditions

Send messages for booking, stay, payment or door-code events.

Details: Ask for a quote and check what is included.

  • Payment Success works for charges managed through Hostaway. For payments taken by booking sites, use payment-status rules.
Available

Send messages when a booking reaches a set stage.

Plan: Core plan

With conditions

Send messages when booking or stay events happen.

Check plan: Confirm this feature on Independent Host, Operator or Manager.

  • Set up guest message rules. We do not know if these rules can run other kinds of tasks.
Conditional messages

Rules that send or skip messages based on booking details.

With conditions

Use booking details, open dates or payment rules to choose messages.

Details: Ask for a quote and check what is included.

  • Rules usually must match when an event starts a task. Reservation and Always settings can check again. Extra rules cannot be changed once created.
Available

Set rules for when messages are sent.

Plan: Core plan

With conditions

Set message rules by property or change them for one booking.

Check plan: Confirm this feature on Independent Host, Operator or Manager.

  • We could not confirm more complex message rules.
Message templates

Reuse message templates and fill them with supported guest or booking details.

With conditions

Reuse messages with guest and stay details.

Details: Ask for a quote and check what is included.

  • Write your saved messages and set their format for each channel.
Available

Reuse saved guest messages.

Plan: Core plan

With conditions

Reuse saved messages with guest and booking details.

Check plan: Confirm this feature on Independent Host, Operator or Manager.

  • Write and set up your saved messages first.
AI suggested replies

AI writes a draft. A person checks or sends it.

With conditions

AI drafts replies using property and booking details.

Details: Ask for a quote and check what is included.

  • Turn on AI Replies and add the facts it should use. Missing facts may stop it from writing a draft. Ask what it costs for your account.
Available

AI writes reply drafts.

Details: Paid Rezzy AI add-on

With conditions

AI drafts replies when it pauses for review.

Check plan: AI Suite: 100 actions per month on Independent Host / Operator; unlimited on Manager. Confirm this tool is included.

  • AI uses property details, bookings, saved knowledge and messages. Unlimited use costs extra on lower plans.
AI automatic replies

AI sends guest replies without a person approving each one. Check the limits.

With conditions

AI can send replies that match your rules.

Details: Ask for a quote and check what is included.

  • Choose Auto-reply for each rule you want. It sends without waiting for approval. Set up and test the saved knowledge first.
Available

Choose when AI can send replies for you.

Details: Paid Rezzy AI add-on

With conditions

AI can send guest replies for you.

Check plan: AI Suite: 100 actions per month on Independent Host / Operator; unlimited on Manager. Confirm this tool is included.

  • Turn this on for all chats or one chat. AI pauses for your review when it is unsure or a message is complex. Usage limits apply.
Approval before AI sends

Controls for a person to check an AI reply before it is sent.

With conditions

Review drafts or let AI send replies.

Draft replies
Review, edit or replace the draft before sending.
Automatic replies
Auto-reply sends without waiting for your approval.

Details: Ask for a quote and check what is included.

Available

Choose draft-only mode during selected hours.

Details: Paid Rezzy AI add-on

With conditions

Choose when AI must pause for your review.

Check plan: AI Suite: 100 actions per month on Independent Host / Operator; unlimited on Manager. Confirm this tool is included.

  • You can turn off automatic replies for all chats or one chat. AI can still make mistakes.
Translations

Check automatic message translation. Templates written in several languages are a different feature.

With conditions

Translate incoming messages with one click.

Details: Ask for a quote and check what is included.

  • Hostaway lists inbox translation across channels. We could not confirm all supported languages or usage limits.
With conditions

Translate Airbnb guest messages in the inbox.

Check plan: Core is likely. Check before buying.

  • Connect Airbnb. Translation for other booking sites is not confirmed.
  • We could not confirm which incoming or outgoing messages are translated.

AI can reply in a guest’s language. We do not know if it can translate messages already in the inbox.

SMS messages

Text guests by SMS. Check supported countries, phone numbers and fees.

With conditions

Send and receive texts in the inbox.

Details: Ask for a quote and check what is included.

  • Ask about activation, supported countries and message fees.
With conditions

Text guests from a dedicated phone number.

Details: Paid SMS add-on

  • Set up the SMS add-on and phone number.
  • Text messaging costs extra. Check supported countries and usage fees.
With conditions

Two-way SMS in the unified inbox

Plan: Independent Host / Operator / Manager

  • Included within a reasonable-use limit. The guide gives a limit of 160 characters per message. Guests must opt in where local rules require it. The guide conflicts on mobile SMS. Check if it works on mobile.
Email messages

Email guests. Check sender and booking-site limits.

With conditions

Email in the inbox and automations

Details: Ask for a quote and check what is included.

  • Booking-site email aliases may stop working after a set time. This can limit later contact with guests.
Available

Guest emails

Plan: Core plan

With conditions

Connect multiple email addresses to the inbox

Check plan: Confirm this feature on Independent Host, Operator or Manager.

  • Connect each email account first.
06 / Direct bookings & payments
Website builder

Vendor-provided tools to create and host a direct-booking website.

With conditions

Build a booking website. Pro is an extra option.

Details: Ask for a quote and check what is included.

  • The basic website is included. Pro lists $49 per month. Direct-booking fee descriptions conflict, so ask which fees apply.
Available

Build a hosted website.

Details: Paid Hosted Websites add-on

Available

Basic direct booking site

Plan: Independent Host / Operator / Manager

Booking widget

Add a booking engine to a website hosted elsewhere.

With conditions

Add a booking calendar to your website.

Details: Ask for a quote and check what is included.

  • You need a published Hostaway booking website. Each page allows one calendar widget. You cannot embed the booking website itself in an iframe.
Available

Put booking, search and calendar tools on your website.

Plan: Core plan

With conditions

Add a booking form to your website.

Details: Check which plan includes this.

  • Set up your website and Stripe payments. Ask whether the form is included with Basic or needs Plus.
Custom domain

Use your own domain for the provider’s direct-booking website.

With conditions

Use your own web address.

Details: Ask for a quote and check what is included.

  • Change DNS records with your web-address provider. The address costs extra. Setup for the standard website can take up to 48 hours.
Available

Use your own web address for a hosted website.

Details: Paid Hosted Websites add-on

With conditions

Use your own web address.

Details: Check which plan includes this.

  • You must own and set up the address. Ask whether this needs Basic or Plus.
Payment processors

Payment services, with country and plan requirements.

With conditions

Connect Stripe, Braintree or Authorize.net.

Details: Ask for a quote and check what is included.

  • Each service needs its own account and charges fees. Deposit holds and renewal options differ.
With conditions

Connect your own payment service.

Plan: Core plan

  • You need an outside payment-provider account. Its fees are separate.
  • Each property can use one credit-card processing method.
With conditions

Connect Stripe to take payments.

Check plan: Confirm this feature on Independent Host, Operator or Manager.

  • You need a Stripe account that can take these payments. Stripe’s fees and terms apply.
Payment schedules

Schedule booking payments or installments. Check which booking types are supported.

With conditions

Split payments into stages and charge the balance later.

Details: Ask for a quote and check what is included.

  • Exclude sites that collect the guest’s payment themselves. The balance adjusts after price changes or charges you make by hand.
Available

Schedule the first payment and remaining balance.

Check plan: Core is likely. Check before buying.

  • Set up payment rules. Automatic card payments need a saved guest card.
With conditions

Set when guests pay the deposit and balance for each property.

Details: Check which plan includes this.

  • Direct bookings, Vrbo and Google Vacation Rentals only. Stripe processes payments. Ineligible bookings are charged in full at booking.
Security deposits

Collect or hold refundable deposits. Damage insurance and protection are separate features.

With conditions

Set up card deposit holds automatically or by hand.

Payment services
Stripe holds last 7 days; Authorize.net holds last 30 days. Braintree is not supported.
Renewals
Only Stripe renews holds automatically. This is off for stays of 7 days or less. Renewal can happen no later than 2 days after check-out.
Reports
The listed money reports and guest receipts leave out holds that were charged.

Details: Ask for a quote and check what is included.

With conditions

Take a refundable deposit or hold money on a card.

Check plan: Core is likely. Check before buying.

  • Set up deposit rules and a supported payment service. Booking-site restrictions apply.
With conditions

Use Protect to hold or collect a deposit.

Payments
Uses a Stripe card hold. If renewal fails, the deposit can be charged. You must refund that charge by hand. Airbnb needs account approval.
Fees
Pricing includes Protect on Operator and Manager. Help also lists $6 per active listing per month. Ask which fees apply.

Details: Operator / Manager; add-on on Independent Host

Refunds

Issue refunds through supported payment steps. Check whether fees are refunded too.

With conditions

Partial or full Stripe refunds per charge

Details: Ask for a quote and check what is included.

  • This applies when you manage payment, not when Airbnb collects it. You cannot make Braintree/Authorize.net refunds in this dashboard. Refunds do not update Total Paid.
With conditions

Refund a linked card payment or record a refund made elsewhere.

Check plan: Core is likely. Check before buying.

  • Use a connected payment service. Refund payments older than six months outside OwnerRez. Do the same if the payment service is no longer connected.
With conditions

Partial or full refunds for direct bookings

Details: Check which plan includes this.

  • A refund does not cancel the booking. Follow the payment service and booking site’s refund steps.
Rental agreements

Create, send or sign guest agreements. Check whether electronic signatures are supported.

With conditions

Let guests sign rental agreements online.

Details: Ask for a quote and check what is included.

  • Set up the agreement and guest steps. Whether it is legally binding is not confirmed.
Available

Let guests sign agreements online.

Plan: Core plan

With conditions

Create online agreements for bookings.

Details: Check which plan includes this.

  • Change templates by property or stay. Track signatures and send reminders. Whether the agreements are legally binding is not confirmed.
Guest verification

Checks of guest identity or bookings. These do not guarantee you meet legal rules.

With conditions

Connect Autohost to screen guests and check IDs.

Details: Ask for a quote and check what is included.

  • You need a separate Autohost account, API link and message rules. A manager must review flagged cases. ID on a check-in form does not prove the ID is real.
With conditions

Connect SafeGuest to check guest identity and booking risk.

Check plan: Core connection is likely. SafeGuest is a separate service.

  • Set up SafeGuest and accept its terms. Optional Protect costs $29 per stay.
  • Prevent and Protect are different services.
With conditions

Check guest IDs. Included with Manager; costs extra on lower plans.

Plan: Independent Host / Operator / Manager

  • The price table and the £1.25-per-check add-on card differ. Ask for the US price that applies to your plan.
Direct booking fees

Fees for direct bookings. Check payment-processing fees and paid protection too.

With conditions

US Stripe website fees need checking.

Listed rate
Help lists 1.8% of the base price and fees, excluding tax. The host or guest can pay it.
Conflicting fees
Help says this is not added to 0.5%, but the Pro page lists both fees. Ask which terms apply. Do not add the two rates together.

Details: Ask for a quote and check what is included.

Available

No OwnerRez booking fees; processor charges separate

Plan: Core plan

With conditions

Pay As You Go charges a booking percentage.

Rates
3% for 1–4 properties; 1.5% for 5–10. Flat monthly plans are separate.
Check fees
Ask what amount the percentage applies to and how it covers direct bookings. Older pages say zero commission, so they do not settle current terms. Payment-service fees are extra.

Plan: Independent Host / Operator / Manager

07 / Cleaning & operations
Automatic tasks

Creates tasks automatically from bookings or events linked to a booking.

With conditions

Create tasks yourself or from booking events.

Details: Ask for a quote and check what is included.

  • Apply an auto-task to one channel or all channels. Use Create tasks to apply it to existing bookings. Changing task times by hand stops later booking-time updates.
With conditions

Turn requests in guest messages into tasks you can track.

Details: Paid Rezzy AI add-on

  • Turn on Rezzy for $9 per property each month.
  • This detects tasks in guest messages. It does not confirm every type of repeating task schedule.
With conditions

Schedule cleaning tasks from bookings.

Details: Check which plan includes this.

  • Supports cleaning at check-in or check-out, repeat mid-stay cleaning and same-day cleaning.
Cleaner access

Give cleaners access to tasks or calendars without extra management tools they do not need.

With conditions

Choose what cleaners can see.

Details: Ask for a quote and check what is included.

  • Set their listing and tool permissions. Admins can see all listings and tools.
Available

Give cleaners their own portal accounts.

Plan: Core plan

With conditions

Give cleaners logins to see assigned work.

Details: Check which plan includes this.

  • Cleaners see property details, schedules and notes. They can mark tasks done.
Task checklists

Reuse task lists and mark jobs done.

With conditions

Save and reuse task checklists.

Details: Ask for a quote and check what is included.

  • Check off each item. You cannot change the order while making the list or after saving it.
With conditions

OwnerRez describes task checklists.

Details: Paid Rezzy AI add-on

  • The current task setup guide does not explain how to create or complete the checklists.

We do not know if you can save and reuse cleaning checklists.

Photo requirements

Ask for or require photos of finished work.

Tasks can include images. We do not know if photos can be requested or required before a task is marked done.

We could not confirm this feature or what it requires.

We do not know if cleaners can be asked or required to add photos before finishing a task.

Task notifications

Send notices when tasks are assigned, changed or completed.

With conditions

Task reminders, assignee updates and late-task alerts

Details: Ask for a quote and check what is included.

  • Reminders run at 8 am on the task day, in the listing’s time zone. Same-day bookings have a separate rule. Chosen supervisors get alerts when tasks start or end more than 30 minutes late.
Available

Choose task alerts.

Check plan: Core is likely. Check before buying.

  • Set up the alerts you want to receive.
With conditions

Email cleaners when tasks change.

Details: Check which plan includes this.

  • Emails go to the cleaner’s account address when a cleaning task is added, changed or canceled. We could not confirm a delivery guarantee.
Maintenance tasks

Record maintenance jobs or assign them to someone. General reminders are a separate feature.

With conditions

Recurring maintenance tasks

Details: Ask for a quote and check what is included.

  • Contact support to activate recurring tasks. Tasks are created up to one month ahead. Tasks edited by hand may stop receiving later changes.
Available

Create repair tasks, assign staff and record the result.

Check plan: Core is likely. Check before buying.

  • These are tasks you add yourself. Rezzy’s automatic tasks from guest messages cost extra.
With conditions

Connect ResortCleaning to plan maintenance.

Check plan: Confirm the Uplisting plan and separate service cost.

  • ResortCleaning connects through iCalendar. Its setup and fees are separate. We could not confirm built-in maintenance tickets or task assignment.
Cleaning connections

Connections to outside cleaning services, with their setup requirements.

With conditions

Connect Turno to schedule cleaners.

Details: Ask for a quote and check what is included.

  • You need a separate Turno account and must link properties. Its fees and terms apply. Cleaning jobs appear in Turno, not Hostaway.
With conditions

Connect to Turno for cleaning schedules.

Details: Available to all OwnerRez customers

  • You need a Turno account and must approve the connection. Cleaner payments and marketplace fees may apply.
  • Use one Turno account per OwnerRez account.
  • Turno imports bookings and blocks up to three months ahead.
With conditions

Connect Turno and other cleaning tools.

Check plan: Confirm the Uplisting plan and separate service cost.

  • Turno connects directly. You need its account and setup. Its fees may apply.
08 / Check-in & smart access
Checkin instructions

Send check-in details to guests at supported stages of a booking.

With conditions

Show arrival details after guests meet your conditions.

Details: Ask for a quote and check what is included.

  • Showing the door code, Wi-Fi details or address can depend on conditions. These can include payment, an agreement, preauthorization, a completed form or time. If no conditions are set, the details stay visible.
Available

Send arrival details through automatic booking messages.

Plan: Core plan

With conditions

Send arrival and departure details automatically.

Check plan: Confirm this feature on Independent Host, Operator or Manager.

  • Add details for each property and choose when to send them.
Guest portal

A booking page or portal for guests. Check what guests can do there.

With conditions

Reservation portal with stay details and payments

Details: Ask for a quote and check what is included.

  • It can show instructions, balances, extras and receipts. After checkout, you cannot add or update a card. Payment links are a separate option.
Available

Use My Stay for guest contact details, agreements and deposits.

Check plan: Core is likely. Check before buying.

  • Guests see only the steps you set up. Returning guests may need to prove who they are.
With conditions

Give guests a booking page for pre-arrival steps.

Details: Check which plan includes this.

  • ID checks and deposits have their own plan rules and fees. We do not know if guests can change bookings through this page.
Lock connections

Supported smart-lock platforms connect directly or through another service.

With conditions

Connect supported smart locks

Details: Ask for a quote and check what is included.

  • You need compatible devices, the provider’s permission and accepted payment terms. Do not use Smart Locks and RemoteLock for the same lock at the same time.
Available

Connect Schlage, igloohome, RemoteLock and other lock systems.

Plan: Core plan

  • Compatible connected lock platform
With conditions

Connect smart locks. Included with Operator / Manager.

Plan: Independent Host / Operator / Manager

  • Smart Locks costs extra on Independent Host. You need compatible locks and setup. Ask for the US dollar price; listed add-on prices are in pounds.
Automatic lock codes

Creates lock codes automatically for each booking. Check the required hardware and services.

With conditions

Create door codes for bookings automatically.

Details: Ask for a quote and check what is included.

  • Device limits apply. A booking with several units needs codes added by hand. Save and sync does not create deleted booking codes again on its own.
Available

Make door codes for each booking.

Plan: Core plan

  • Compatible connected lock platform
With conditions

Unique door code for each reservation

Details: Operator / Manager; add-on on Independent Host

  • You need compatible locks and an active connection. Set the access times and guest messages.
Code scheduling

Set codes to work only during the stated check-in and checkout times.

With conditions

Make door codes work around check-in and check-out.

Details: Ask for a quote and check what is included.

  • Early setup and activation depend on the lock. Booking changes update access times. Canceling a booking ends access.
Available

Set door codes to work around check-in and check-out, with extra time if needed.

Plan: Core plan

  • Compatible connected lock platform
With conditions

Timed lock access with check-in/out buffers

Details: Operator / Manager; add-on on Independent Host

  • You need compatible locks and an active connection. Set the access times and guest messages.
Code delivery

Send booking access codes to guests through supported channels.

With conditions

Add door codes to automatic guest messages.

Details: Ask for a quote and check what is included.

  • A default listing code is used only when a reservation has no door code. Lock-side edits do not sync back to Hostaway.
With conditions

Add door codes to saved guest messages.

Plan: Core plan

  • Use a supported lock service that sends codes back to OwnerRez. Set up your message template.
With conditions

Insert lock codes into automated guest messages

Details: Operator / Manager; add-on on Independent Host

  • You need compatible locks and an active connection. Set the access times and guest messages.
Access extra costs

Smart-access software or connections may cost extra. Hardware is a separate cost.

With conditions

Pay for each linked smart device.

Details: Ask for a quote and check what is included.

  • Monthly prices depend on the number of devices. We could not confirm the currency, so ask for a quote. Nuki also needs a device plan and keypad.
With conditions

$4 per lock each month for direct Schlage, igloohome or Hubitat connections.

Details: Paid direct-lock connection

  • You need supported lock hardware. Other connection fees may differ.
  • Other outside-service fees are not confirmed here.
With conditions

Smart Locks costs extra on Independent Host.

Plans
Included on Operator and Manager.
Check fees
Pricing shows £10 per month. Help says £4 per active lock per month. Ask for your US dollar price and whether per-lock fees still apply. Buy the hardware separately.

Details: Operator / Manager; add-on on Independent Host

09 / Reports & accounting
Booking reports

Reports about bookings. Check which measures they include.

With conditions

Filter booking reports and download CSV files.

Details: Ask for a quote and check what is included.

  • Choose visible or all reservation fields. Guest-data export relies on the Online Check-In Form being enabled. This is not a full-system backup.
Available

See detailed bookings or booking summaries.

Plan: Core plan

With conditions

See booking, money, guest and stay details.

Details: Check which plan includes this.

  • Filter by dates, listing or canceled bookings.
Occupancy reports

See how often your rentals are booked. Filter by date or property.

With conditions

See booked nights, check-ins and how often properties are booked.

Details: Ask for a quote and check what is included.

  • Reports by date can include blocked dates. Multi-unit bookings count dates for each booking, not dates multiplied by the number of units.
Available

See booked nights and the share of nights booked.

Plan: Core plan

With conditions

Use booking reports to work out how often properties are booked.

Details: Check which plan includes this.

  • Reports can help you review average nightly occupancy and nights sold. We could not confirm a separate occupancy dashboard.
Revenue reports

Revenue reports and the measures they include. These are separate from financial accounting.

With conditions

See income figures in occupancy reports.

Details: Ask for a quote and check what is included.

  • The figures depend on your chosen formula. They are not always net profit.
Available

View booking income and payment reports.

Plan: Core plan

With conditions

See income and money summaries in owner statements.

Check plan: Manager or Client Management add-on; confirm this tool is included.

  • Shows property income, fees, adjustments and payouts.
Owner statements

Statements for property owners. Check which income and expenses they include.

With conditions

Create owner statements with income, costs and payouts.

Details: Ask for a quote and check what is included.

  • Totals depend on your formulas. Statements do not replace accounting invoices.
Available

Make statements of income, costs and commissions.

Details: Paid Property Management add-on

With conditions

Create owner statements. Included with Manager.

Plan: Independent Host / Operator / Manager

  • Costs extra on lower plans. Ask for US dollar prices; listed add-on prices are in pounds.
Expense tracking

Record property or booking expenses in the software.

With conditions

Expenses, extras and recurring entries

Details: Ask for a quote and check what is included.

  • Enter costs as negative amounts and extras as positive amounts. Refresh owner statements after changes. Changing a finished task does not change its saved cost.
Available

Record costs and attach receipts.

Details: Paid Property Management add-on

With conditions

Record and group property costs.

Check plan: Manager or Client Management add-on; confirm this tool is included.

  • Costs feed into owner statements and payout figures. We could not confirm a full accounting system.
Accounting connections

Which accounting tools connect and what they can share.

With conditions

Connect QuickBooks Online.

Details: Ask for a quote and check what is included.

  • You need a separate QuickBooks plan. Ask about connection fees and which accounting tasks are supported.
With conditions

Connect to QuickBooks.

Details: Paid QuickBooks add-on

  • You need a QuickBooks account.
With conditions

Connect accounting tools, including VRPlatform.

Check plan: Confirm the Uplisting plan and separate service cost.

  • You need a separate accounting service and setup. Its fees and tools depend on the provider.
Report exports

Download reports in the listed file types.

With conditions

Download occupancy and cost reports as CSV files.

Details: Ask for a quote and check what is included.

  • We do not know if every report can be saved as a PDF.
Available

Download reports as Excel or CSV files.

Plan: Core plan

With conditions

Download owner statements

Check plan: Manager or Client Management add-on; confirm this tool is included.

  • We could not confirm all download formats or exports for every report.
10 / Team & owner access
Team users

Extra staff accounts, with any user or plan limits.

With conditions

Add users and user groups.

Details: Ask for a quote and check what is included.

  • The main account owner controls account-wide alert settings. Admins can manage their own alerts.
Available

Create as many staff logins as you need.

Plan: Core plan

With conditions

Invite teammates, cleaners and owner/clients

Details: Check which plan includes this.

  • Teammates have access to almost all features except billing. Cleaner/owner routes have different access. We could not confirm the exact tier or user limit.
User permissions

Choose what each person can see and do.

With conditions

Choose which tools, contacts and money details each user can see.

Details: Ask for a quote and check what is included.

  • Admins can see all listings. Anyone who can view the inbox can also send messages. Remove inbox access to stop sending.
Available

Give staff full, limited or view-only access.

Plan: Core plan

With conditions

Give different calendar access to team members.

Details: Check which plan includes this.

  • Cleaners and assistants can have different access. Ask for the full list of roles and permissions.
Choose which properties each person can access

Choose which properties a person can access.

With conditions

Choose which listings each user can see.

Details: Ask for a quote and check what is included.

  • Admins can see all listings. Owners of one unit in a multi-unit group can see the group’s calendars and bookings.
Available

Choose which properties staff and portal users can access.

Plan: Core plan

With conditions

Assign owners access to selected properties

Check plan: Manager or Client Management add-on; confirm this tool is included.

  • This is confirmed for owners. We do not know if every staff role can be limited by property.
Owner portal

Let owners view property, booking or financial details.

With conditions

Owner access to selected property information

Details: Ask for a quote and check what is included.

  • An owner assigned to a child unit can see the whole multi-unit group. Use standalone or cross-linked listings if you need separate access.
Available

Owners can use the portal. Statements need the paid Property Management add-on.

Plan: Core plan

With conditions

Owners view assigned listings and block dates

Check plan: Manager or Client Management add-on; confirm the portal is included.

  • Owners cannot manage bookings, daily work settings or account settings.
Mobile app

A mobile app. A website that fits a phone screen does not confirm an app.

With conditions

See tasks and update their status on your phone.

Details: Ask for a quote and check what is included.

  • We do not know if all desktop tools work in the app.
Not supported

Use an installable web app, rather than an app-store app.

Plan: Core plan

With conditions

Read and send messages in the iOS or Android app.

Check plan: Confirm this feature on Independent Host, Operator or Manager.

  • The apps support inbox use and alerts. We do not know if all desktop tools work in the apps.
11 / Integrations & data access
Public API

An API for outside developers. API connections to booking sites alone do not confirm developer access.

With conditions

Turn on API access in the dashboard.

Details: Ask for a quote and check what is included.

  • You need an account ID/API key and a partner choice. The generic Hostaway Public API choice supports tools outside the marketplace. At least one listing is required.
Available

Connect your own software with API v2.

Plan: Core plan

Available

REST API access

Plan: Independent Host / Operator / Manager

API access conditions

Who can use the developer API, including required plans, approval and access limits.

With conditions

Account credentials and at least one listing

Details: Ask for a quote and check what is included.

  • You must choose a partner. A generic public API option is available. Access tokens last at most 24 months. Renewal every 12 months is recommended. Fees and plan qualification need checking.
With conditions

Use a personal access token for your account, or OAuth for other users.

Plan: Core plan

  • Use the correct sign-in method.
  • Personal tokens have limits tied to the user account and IP address.
With conditions

Included API access for active subscribers

Plan: Independent Host / Operator / Manager

  • You need an active plan, an approved OAuth client and the right access scopes. Private links for your own account do not need a partner contract. Marketplace links or links serving other customers may need one.
Webhooks

Sends notices about events to linked systems.

With conditions

Selected reservation, inbound-message and task events

Details: Ask for a quote and check what is included.

  • The admin sets up at least one event. They can also filter by listing or channel. Owner-stay updates have limits. Fields that arrive later may need to be fetched through the API.
With conditions

Send booking, guest, property and message events to connected software.

Details: OAuth apps only

  • You need a registered OAuth app. Personal access tokens cannot use webhooks.
  • Acknowledge each alert within 4 seconds. Failed deliveries are retried up to 10 times.
With conditions

Set up signed event alerts with an API key.

Plan: Independent Host / Operator / Manager

  • This is separate from V3 OAuth. Check the timestamp and signature. Handle repeated event_id values and reply within five seconds. Repeated failures can turn alerts off.
Zapier

A Zapier connection with stated events, actions or plan requirements.

With conditions

Start Zapier tasks from bookings, add notes or search.

Details: Ask for a quote and check what is included.

  • You need a paid Hostaway plan, main-owner access, API details and a Zapier account. Zapier fees may apply.
With conditions

Use the official Zapier connection.

Plan: Core plan

  • You need a separate Zapier account.
With conditions

Start Zapier tasks when bookings are created.

Details: Check which plan includes this.

  • Includes synced, direct and manual bookings. You need a Zapier account; its plan limits apply.
Data export

Check which data you can take with you, beyond calendar feeds. Ask which file types you can download.

With conditions

Download bookings and guest data.

Details: Ask for a quote and check what is included.

  • Choose visible or all reservation fields. Guest-data export relies on the Online Check-In Form being enabled. This is not a full-system backup.
Available

Booking, inquiry and quote exports

Plan: Core plan

With conditions

Booking reports as CSV

Details: Check which plan includes this.

  • Choose booking dates, listing and cancellation status. We could not confirm a full account export.
12 / Setup & support
Onboarding

Setup help, including whether it is optional or costs extra.

With conditions

Guided setup with specialists

Details: Ask for a quote and check what is included.

  • Agree on setup work, data moving, fees and timing in your quote.
Available

Use the setup wizard and a free Jumpstart session.

Plan: Core plan

Available

Free 1:1 setup session

Plan: Independent Host / Operator / Manager

Moving your data

Help or tools to import records from another system.

With conditions

CSV import for external bookings

Details: Ask for a quote and check what is included.

  • Use the template and fill in its required fields. One error stops the whole batch. Imported dates block availability. Check automation and payment settings before moving data.
Available

Import existing bookings and past financial records.

Plan: Core plan

With conditions

Airbnb import and assisted Vrbo/direct booking import

Check plan: Confirm this feature on Independent Host, Operator or Manager.

  • Get help importing more than 10 existing Vrbo or direct bookings at once. Enter smaller sets by hand. Import steps and supported data differ by booking site.
Help center

Public guides and help pages. These alone do not show the quality of support.

Available

Search public help guides.

Details: All visitors

  • Guides cover setup and daily tasks. Check each guide’s date and account requirements.
Available

Public support guides

Plan: Core plan

Available

Public help guides

Details: All visitors

  • Public guides cover setup, pricing, bookings, channel connections and API setup.
Email support

Email support, with any plan limits. Response time is unconfirmed.

With conditions

Email support for device setup help.

Details: Ask for a quote and check what is included.

  • We could not confirm a general email response time.
Available

Email support

Plan: Core plan

With conditions

Email support; plan response targets differ

Plan: Independent Host / Operator / Manager

  • Target reply times depend on your plan.
Chat support

Live or in-app support chat. Check whether help comes from a person, an AI bot or self-service pages.

We could not confirm live chat with a person. Support lists phone, a contact form and an AI agent.

We could not confirm this feature or what it requires.

With conditions

Chat support

Plan: Independent Host / Operator / Manager

  • Higher plans have different target reply times.
Phone support

Phone support, with any plan or country limits.

With conditions

24/7 phone support advertised

Details: Ask for a quote and check what is included.

We could not confirm this feature or what it requires.

Available

Phone support on Manager

Plan: Manager

13 / API features
API features are listed below. Each row shows its access rules. Live operation is not confirmed.
Documented API versions

Versions listed in the public API guides. This does not guarantee they work with your setup.

With conditions

REST API v1

Details: You need an account with API access. Ask for a quote.

Available

v2

Details: Check that your plan lets you connect your own software.

With conditions

Older API-key access and newer OAuth access.

Plan: Independent Host / Operator / Manager

  • The help center calls OAuth access V3. Some API URLs do not show a version number.
API authentication

Security methods listed in the API guide. Approval to use the API and the right plan are separate requirements.

With conditions

OAuth 2.0 client credentials with bearer token

Details: Ask for a quote and check what is included.

  • You need the account ID and secret key. Tokens expire no later than 24 months after creation.
Available

OAuth bearer or HTTP Basic personal token

Details: Check that your plan lets you connect your own software.

With conditions

OAuth Authorization Code with PKCE; legacy API-key access

Plan: Independent Host / Operator / Manager

  • Your app needs approval and the right permissions. Token refresh needs offline_access. Older event alerts use a separate API-key setup.
Read property records

Read property records through the API.

With conditions

Read listings

Details: You need an account with API access. Ask for a quote.

With conditions

GET /v2/properties

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
With conditions

List and retrieve properties

Plan: Independent Host / Operator / Manager

  • You need properties:read permission. You can include related records. Use limit and cursor to move through result pages.
Read reservation records

An API tool reads booking records.

With conditions

Read bookings

Details: You need an account with API access. Ask for a quote.

  • Use includeResources=1 to include customFieldValues, reservationFees, reservationUnit and hostProxyEmail.
With conditions

GET /v2/bookings

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
  • Either property_ids or since_utc required.
With conditions

List bookings and retrieve a booking

Plan: Independent Host / Operator / Manager

  • You need bookings:read permission and a property_id to list bookings. To get money records, use include when reading a single booking.
Create bookings

An API tool creates bookings. This does not confirm the same steps are available in the interface.

With conditions

Create bookings for supported channels.

Details: You need an account with API access. Ask for a quote.

  • Only channelId 2000, 2002 or 2020 is accepted. We do not know if the same actions are available in the app.
With conditions

POST /v2/bookings

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
With conditions

Create a booking

Plan: Independent Host / Operator / Manager

  • You need bookings:create permission, a property ID and stay dates. New bookings can start as pending or confirmed.
Update bookings

An API tool changes booking fields. Check which fields and booking sites it supports.

With conditions

Change booking fields or cancel bookings.

Details: Ask for a quote and check what is included.

  • You cannot change listingMapId. Cancellation uses a separate API action. We do not know if it can issue refunds.
With conditions

PATCH /v2/bookings/{id}

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
With conditions

Change bookings or use separate cancellation actions.

Plan: Independent Host / Operator / Manager

  • You need bookings:update permission. Dates must be open and status changes allowed. Canceling a booking does not automatically refund it.
Read guest data

Read guest records through a separate API tool or as part of a booking response. Check which option is supported.

With conditions

Read guest contact details from bookings.

Details: Ask for a quote and check what is included.

  • Guest details are part of booking records. We could not confirm a separate guest directory.
With conditions

GET /v2/guests

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
  • At least one of q, created_since_utc, from or to required.
With conditions

Read guest contact details from bookings.

Plan: Independent Host / Operator / Manager

  • Booking records include guest_name, guest_email and guest_phone. This is not a separate guest directory.
Update guest records

Updates guest records, not just contact fields on a booking.

We do not know if the API can update a guest record on its own. It can change contact fields on a booking.

With conditions

PATCH /v2/guests/{id}

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.

We do not know if the API can update a guest record on its own. It can change contact fields on a booking.

Read guest messages

An API tool reads guest messages or conversation details.

With conditions

Read conversations and messages

Details: Ask for a quote and check what is included.

  • Results normally include sent messages. Use includeScheduledMessages for other statuses. Use limit and offset to move through result pages.
With conditions

GET /v2/messages

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect through OAuth. Personal tokens cannot use messages.
  • Third-party apps also need a signed messaging agreement.
With conditions

List threads and thread messages

Plan: Independent Host / Operator / Manager

  • You need messaging:read permission. Filter results and use cursors to get more pages. Channels include text, email, Airbnb, Booking.com and Vrbo.
Send guest messages

An API tool adds or sends guest messages. Check access requirements separately.

With conditions

Send messages within an existing conversation

Details: Ask for a quote and check what is included.

  • Each account can make 30 requests per minute. Supported booking-site messages and email depend on the conversation.
With conditions

POST /v2/messages

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect through OAuth. Personal tokens cannot use messages.
  • Third-party apps also need a signed messaging agreement.
With conditions

Send a message within a thread

Plan: Independent Host / Operator / Manager

  • You need messaging:write permission. The chosen channel must be turned on for the thread. Text messages have a length limit.
Read nightly rates

Read rates through an API tool or nightly-price fields in a calendar response.

With conditions

Read price and stay limits from calendar days

Details: Ask for a quote and check what is included.

  • Calendar records include price, minimumStay and maximumStay. You need account access and must choose the property and dates.
With conditions

GET /v2/spotrates

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
  • This returns individual price overrides. Use GET /v2/calendar for the calculated nightly price.
With conditions

Read per-day rates in the calendar

Plan: Independent Host / Operator / Manager

  • You need calendar:read permission and a property ID. The date range defaults to one year. The maximum is 730 days.
Update nightly rates

Send nightly prices through the API. This is separate from working out which price to use.

With conditions

Change calendar prices and stay rules.

Details: Ask for a quote and check what is included.

  • Send date ranges or a batch of up to 200 date intervals.
With conditions

PATCH /v2/spotrates

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
With conditions

Change prices and stay rules for many dates at once.

Plan: Independent Host / Operator / Manager

  • You need calendar:write permission. Send up to 1,095 entries as dates or date ranges. day_rate and minimum stay must be positive. A 202 response with request_id means the update may finish later.
Read availability calendar

Read open dates or calendar nights through the API.

With conditions

Read listing calendars

Details: You need an account with API access. Ask for a quote.

  • Use includeResources=1 to include bookings. Otherwise the bookings list is empty.
With conditions

GET /v2/calendar

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
  • Request at most 90 days at a time.
  • Older dates or dates outside the booking window may be missing. An open date does not prove it meets all booking rules.
  • Nightly amounts exclude fees and taxes. Data can be late. Check availability and the full stay price through Quote / Booking before accepting a booking.
With conditions

Read per-day availability and rates

Plan: Independent Host / Operator / Manager

  • You need calendar:read permission and a property ID. Choose from/to dates, up to 730 days.
Read payment records

Reads actual payment records. Changing payment settings or making payment links is a separate feature.

With conditions

Read guest charges and payment records.

Details: Ask for a quote and check what is included.

  • Filter paymentProvider by Stripe, Braintree, Authorize.net or offline. We do not know if the API can create online charges.
With conditions

GET /v2/payments

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
With conditions

Read payment records from a booking.

Plan: Independent Host / Operator / Manager

  • You need bookings:read permission. Include booking_payments when reading the booking. We do not know if the API can create payment links or collect money.
Read refund records

An API tool reads refund records. This does not confirm that it can issue refunds.

We could not confirm a separate API action for reading refunds. Refund amounts in a cancellation policy do not prove money was returned.

With conditions

GET /v2/refunds

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
With conditions

Read refund records from a booking.

Plan: Independent Host / Operator / Manager

  • You need bookings:read permission. Include booking_refunds when reading the booking. We do not know if the API can issue refunds.
Read owner records

Read property-owner records through the API.

We do not know if the API can read separate owner records. It can read owner statements.

With conditions

GET /v2/owners

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.

We do not know if the API can fetch separate owner records. Booking payout fields are not owner records.

Custom data fields

API tools for custom fields or extra booking details. Check which types of data each tool supports.

With conditions

Read custom fields and their values on bookings.

Details: You need an account with API access. Ask for a quote.

  • Use includeResources=1 to include customFieldValues. We do not know if the app offers the same tools.
With conditions

POST /v2/fielddefinitions

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
With conditions

Read or create custom booking fields.

Plan: Independent Host / Operator / Manager

  • You need the right permissions. Names must use snake_case and your assigned partner prefix. Each account can have up to 15 fields.
Manage webhook plans

API tools to list, create or remove webhook plans. A guide to receiving webhook updates alone does not confirm these controls.

With conditions

Add, read, change or remove event alerts.

Filters
New help says you can choose events; an older guide says you cannot. Check current filters.
Delivery
Reply within 20 seconds. Network errors, 5xx and 429 get up to three retries over about one hour. Other 4xx errors are final failures.

Details: Ask for a quote and check what is included.

With conditions

POST /v2/webhookplans

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect through an OAuth app.
With conditions

Add, list or remove event alerts and change the signing secret.

Plan: Independent Host / Operator / Manager

  • Use the older API-key setup, separate from OAuth. Check signatures and handle alerts that arrive more than once.
Documented throttling response

The API lists error 429 for too many requests or another stated request limit. Exact numeric limits need separate confirmation.

With conditions

Request limits vary by API tool.

General limits
200 requests per 10 seconds, counted by account and IP. Messages allow 30 requests per minute per account.
Other limits
Price calculations allow 400 requests per 10 seconds per account. Creating bookings allows 200 per 10 seconds per account. Higher Enterprise limits need approval.

Details: Ask for a quote and check what is included.

With conditions

Too many requests return HTTP 429.

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
  • We could not confirm the number of requests allowed.
With conditions

5 requests/second/IP; 100/minute/IP; 15/minute/property

Plan: Independent Host / Operator / Manager

  • Extra requests return HTTP 429. Save a copy of the data, then use event alerts to track changes. Avoid checking all the time.
Reservation pagination

Read booking records a page at a time. Check the default page size and any maximum.

With conditions

Use afterId to read more booking results.

Details: Ask for a quote and check what is included.

  • A booking page has a default limit of 100 records. For bookings, offset is deprecated. Other list guides still show it. Do not assume every list uses the same way to get the next page.
With conditions

Use limit, offset or cursor to read records in batches. The default is 20; the maximum is 100.

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
  • For booking lists, use the next_page_url cursor. When you send a cursor, changed filters are ignored.
With conditions

Use limit and cursor to read more result pages.

Plan: Independent Host / Operator / Manager

  • Properties, bookings, reviews, threads and messages use cursors. We could not confirm one maximum page size for all tools.

Compare property management software for daily work — Hostaway vs OwnerRez vs Uplisting

List the jobs you want to handle in one place. Check booking sites, guest messages, payments and staff access first. Then compare the plan and extras needed for those jobs. A long feature list will not show whether your booking sites and work rules are covered.

Hostaway: what to consider

Ask for a quote with the modules and links you need. Check direct-booking fees; the published details conflict. To cancel a Booking.com or calendar-link booking, start on the original booking site. Read the Hostaway profile for its plans and requirements.

OwnerRez: what to consider

Match the core tools and paid modules to your process. Text messages and Rezzy cost extra. Staff tasks are separate from Rezzy issue detection and paid owner-accounting tools. Check payment and channel rules before moving bookings. Read the OwnerRez profile for its plans and requirements.

Uplisting: what to consider

Check how bookings enter the system. Imported iCal bookings are read-only. They cannot do the same message, ID-check or payment tasks as direct links. Compare the plan with any needed extras. Read the Uplisting profile for its plans and requirements.

Explore all property management options, how to choose property management software, how to plan a software switch to continue your shortlist.

Common questions

What should I test before switching to one of these tools?

Check future bookings, blocked dates and rate plans before the new system takes control. Then look at rates and fees on each booking site. A link marked connected does not prove that every booking or price rule moved across.

How should I compare the full setup for Hostaway, OwnerRez and Uplisting?

List the main software and any extras on their own. Extras can include lock tools, guidebooks, paid modules and a team to answer guests. Ask which tasks your quote covers. Name the person who will do the work that remains. An inbox or task list does not do it all for you.

Will a Hostaway custom iCal link update my nightly rates?

No. That calendar link syncs open and blocked dates. It does not send rate changes, listing text or amenities. The booking details it brings in depend on the source. These limits are for custom iCal links. Hostaway’s direct software links to booking sites work differently.

Do OwnerRez’s optional tools stay free after the trial?

No. OwnerRez says premium features left on after the trial become billable. Check which optional tools you have enabled before the trial ends. Keep only the ones you want to pay for; trying a tool does not make it part of the base price.

Will Uplisting send my cleaning fee and promotions to Booking.com?

No. Its setup guide says to enter cleaning fees and promotions in Booking.com’s host dashboard, called the extranet. They do not sync from Uplisting through this link. Check both there before guests book; other channels can use different rules.

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