Hostaway
Manage booking calendars, guest messages, daily tasks, owner reports and direct bookings.
Best for: Manage messages, daily tasks and owner reports together.
YOUR SHORTLIST, SIDE BY SIDE
Compare Hostaway vs Lodgix for daily rental work. Check bookings, guest messages and daily tasks. Choose a plan that covers the jobs you need.
Manage booking calendars, guest messages, daily tasks, owner reports and direct bookings.
Best for: Manage messages, daily tasks and owner reports together.
Manage bookings, guest messages, direct-booking pages, payments and staff tasks. Owner and accounting tools are separate modules.
Best for: Managing bookings and payments alongside cleaning and repair tasks.
| What matters to you | ||
|---|---|---|
| Score | STRCompare scoring | STRCompare scoring |
| At a glance / Prices for your properties | ||
| Properties | The sales form groups accounts into 2–14, 15–49 and 50+ listings. One listing leads to a waitlist. Ask about the actual limits in your contract. | Plans cover 7, 12, 20, 30, 40, 50, 60 or 70 properties. Unlimited has no cap. We could not confirm a minimum property count. |
| Overview | These tools manage booking site calendars, bookings and guest messages. They also handle tasks, owner reports and direct bookings. Ask for a plan quote for your full set of properties. | Pick a plan by property count. It handles bookings from booking sites. You get guest messages, direct booking pages, payments and staff tasks. Property Management and QuickBooks are separate modules. |
| Plans and add-ons | Custom plan Ask for a quote for your exact property count. Check included features, add-ons, the contract term and all charges. Booking Website Pro · add-on $49/month add-on is advertised; plan and applicable transaction charges remain separate. Resolve the published booking-fee conflict in your quote. | Standard 7 Covers up to 7 properties with all core features. Property Management, QuickBooks and provider or booking-site fees cost extra. Standard 12 Covers up to 12 properties with all core features. Property Management, QuickBooks and provider or booking-site fees cost extra. Standard 20 Covers up to 20 properties with all core features. Property Management, QuickBooks and provider or booking-site fees cost extra. Standard 30 Covers up to 30 properties with all core features. Property Management, QuickBooks and provider or booking-site fees cost extra. Standard 40 Covers up to 40 properties with all core features. Property Management, QuickBooks and provider or booking-site fees cost extra. Standard 50 Covers up to 50 properties with all core features. Property Management, QuickBooks and provider or booking-site fees cost extra. Standard 60 Covers up to 60 properties with all core features. Property Management, QuickBooks and provider or booking-site fees cost extra. Standard 70 Covers up to 70 properties with all core features. Property Management, QuickBooks and provider or booking-site fees cost extra. Unlimited No property limit, with all core features. Property Management, QuickBooks and provider or booking-site fees cost extra. Property Management · add-on An extra monthly module for owner accounting, statements and a portal. Its price depends on the plan’s property limit. QuickBooks Sync · add-on You need a QuickBooks Online account. This module costs extra each month, based on your plan’s property limit. |
| 1-property price for your selection | Request a complete quoteNo complete plan total is published. Confirm included modules, setup, transaction charges and taxes. The one-listing sales route currently leads to a waitlist. Eligibility needs checking. | Standard 7 monthly account total · USD 79.99Monthly billing: account total for the selected property tier. Property Management, QuickBooks, payment fees and booking-site commissions cost extra. Plan prices and conditionsStandard 7: USD 79.99 Covers up to 7 properties. Property Management adds USD 29.99 a month. QuickBooks adds USD 25.00 a month. Provider and booking-site fees cost extra. Standard 12: USD 99.99 Covers up to 12 properties. Property Management adds USD 34.99 a month. QuickBooks adds USD 30.00 a month. Provider and booking-site fees cost extra. Standard 20: USD 139.99 Covers up to 20 properties. Property Management adds USD 49.99 a month. QuickBooks adds USD 35.00 a month. Provider and booking-site fees cost extra. Standard 30: USD 169.99 Covers up to 30 properties. Property Management adds USD 59.99 a month. QuickBooks adds USD 40.00 a month. Provider and booking-site fees cost extra. Standard 40: USD 209.99 Covers up to 40 properties. Property Management adds USD 69.99 a month. QuickBooks adds USD 50.00 a month. Provider and booking-site fees cost extra. Standard 50: USD 239.99 Covers up to 50 properties. Property Management adds USD 79.99 a month. QuickBooks adds USD 60.00 a month. Provider and booking-site fees cost extra. Standard 60: USD 279.99 Covers up to 60 properties. Property Management adds USD 89.99 a month. QuickBooks adds USD 70.00 a month. Provider and booking-site fees cost extra. Standard 70: USD 309.99 Covers up to 70 properties. Property Management adds USD 99.99 a month. QuickBooks adds USD 80.00 a month. Provider and booking-site fees cost extra. Unlimited: USD 349.99 No property limit. Property Management adds USD 104.99 a month. QuickBooks adds USD 90.00 a month. Provider and booking-site fees cost extra. |
| Limits and requirements |
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| Review sources | CapterraRating 4.8 / 5 · 1,623 reviews TrustpilotTrustScore 4.8 / 5 · 2,490 reviews G2Rating 4.8 / 5 · 440 reviews GetAppRating 4.8 / 5 · 1,623 reviews Software AdviceRating 4.8 / 5 · 1,623 reviews | |
| 01 / Plans & requirements | ||
| Plan options Plans offered for this rental software. Optional modules are separate from plan levels. | With conditions Ask for a custom quote. Details: Ask for a quote and check what is included.
| Available Standard plans for 7, 12, 20, 30, 40, 50, 60 or 70 properties; Unlimited Details: All plans based on property count |
| Property limits Listing or property limits for each plan. A target customer range does not confirm a strict limit. | With conditions The sales form is for 2 or more listings. The sales form groups accounts into 2–14, 15–49 and 50+ listings. One listing leads to a waitlist. Ask about the actual limits in your contract. Details: Ask for a quote and check what is included.
| Available Plans cap at 7 / 12 / 20 / 30 / 40 / 50 / 60 / 70; Unlimited has no property cap Plans cover 7, 12, 20, 30, 40, 50, 60 or 70 properties. Unlimited has no cap. We could not confirm a minimum property count. Details: All plans based on property count |
| How you are charged How plan fees are worked out and billed. Check whether you pay per listing, per account or a share of booking income. | With conditions Ask for a quote for your properties. Details: Ask for a quote and check what is included.
| Available Pay a monthly account fee based on how many properties the plan covers. Details: All property-count plans |
| Booking fees Fixed or percentage fees on bookings. Check which transactions they apply to. | With conditions US Stripe website fees need checking.
Details: Ask for a quote and check what is included. | With conditions Lodgix charges 0.5% for Airbnb or Vrbo bookings and 2% for Booking.com, based on nightly rates. Details: All plans based on property count
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| Paid add-ons Features or services that cost extra beyond your plan. | With conditions Booking Website Pro, Dynamic Pricing and Smart Locks Details: Ask for a quote and check what is included.
| With conditions Property Management and QuickBooks Sync cost extra. Details: Paid add-ons
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| Trial Trial length and rules. A demo is different from a free trial. | A demo is offered. We could not confirm a free trial, its length or who can get one. | Available 30-day trial; no credit card requested Details: Every plan |
| Setup fees One-time setup fees. A missing price does not mean setup is free. | Setup help is offered. Ask for setup and data-moving fees in your quote. | Available No setup fees; setup and training included Details: Every plan |
| 02 / Channels & sync | ||
| Airbnb connection How to connect Airbnb, and which accounts and listings qualify. | With conditions Connect to Airbnb. Details: Ask for a quote and check what is included.
| With conditions Connect Airbnb listings and bookings directly. Details: All plans based on property count
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| Vrbo connection How to connect Vrbo, and which accounts and listings qualify. | With conditions Connect to Vrbo. Details: Ask for a quote and check what is included.
| With conditions Connect single-unit Vrbo listings and guest payments. Details: All plans based on property count
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| Booking.com connection How to connect Booking.com and which accounts and listings qualify. | With conditions Connect to Booking.com. Details: Ask for a quote and check what is included.
| With conditions Connect Booking.com through Channex.io. Details: All plans based on property count
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| iCal import Import calendars from other tools. Check which details arrive and how updates work. | With conditions Import bookings from outside calendars. Details: Ask for a quote and check what is included.
| With conditions Import blocked dates from outside calendars about every 30 minutes. Details: All plans based on property count
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| iCal export Export calendar feeds to other tools. A calendar feed is different from an export of full booking records. | With conditions Share a listing’s calendar link. Details: Ask for a quote and check what is included.
| With conditions Share each property’s open and blocked dates. You can leave out names. Details: All plans based on property count
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| Rate sync Send rates to linked booking sites. Check which sites are supported and any limits. | With conditions Share prices with supported booking sites. Details: Ask for a quote and check what is included.
| With conditions Send nightly prices and rules to linked booking sites. Details: All plans based on property count
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| Availability sync Send open and blocked dates to booking sites. Check how it works and any limits. | With conditions Share open and blocked dates in both directions. Details: Ask for a quote and check what is included.
| With conditions Share open and blocked dates through a direct connection or iCal. Details: All plans based on property count
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| Reservation sync Import bookings and changes from booking sites, or keep them in sync. Check which sites are supported. | With conditions Import bookings and update open dates. Details: Ask for a quote and check what is included.
| With conditions Import booking-site reservations and supported Booking.com date changes. Details: All plans based on property count
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| Channel message sync Send and receive guest messages through booking-site connections. Check which sites are supported. | With conditions Sync guest messages from supported booking sites. Details: Ask for a quote and check what is included.
| With conditions Airbnb, Vrbo and Booking.com guest conversations Details: All plans based on property count
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| Sync limitations Known delays, fields that do not sync and limits on connections. These details alone do not show how reliable the service is. | With conditions Updates and supported details depend on the connection. Details: Ask for a quote and check what is included.
| With conditions Update limits depend on the booking site. iCal cannot replace invoices. Details: All plans based on property count
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| 03 / Reservations & calendars | ||
| Multi calendar A calendar view showing multiple listings and bookings together. | With conditions See bookings, prices and tasks in one calendar. Details: Ask for a quote and check what is included.
| Available See properties in Calendar Tape, with a cleaning view on mobile. Details: All plans based on property count |
| Manual bookings Enter bookings by hand as well as importing them from booking sites. | With conditions Create bookings from the calendar. Details: Ask for a quote and check what is included.
| Available Create a reservation from Calendar Tape or Create Reservation Details: All plans based on property count |
| Booking changes Edit booking fields and check whether changes reach linked booking sites. | With conditions Change bookings in the calendar. Details: Ask for a quote and check what is included.
| With conditions Change stay dates or the property, then remake the invoice. Details: All plans based on property count
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| Booking cancellation Cancel bookings, with each booking site’s rules and refund limits. | With conditions Cancel supported bookings in Hostaway.
Details: Ask for a quote and check what is included. | With conditions Cancel an invoice and record a refund or guest credit. Details: All plans based on property count
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| Calendar blocking Block dates without making a paid guest booking. | With conditions Block or change many dates at once. Details: Ask for a quote and check what is included.
| Available Block dates without a guest reservation Details: All plans based on property count |
| Booking import Move or import existing bookings. Check which sources and file formats are supported. | With conditions Import bookings from a CSV file. Details: Ask for a quote and check what is included.
| With conditions Import Airbnb bookings or turn outside-calendar blocks into bookings. Details: All plans based on property count
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| Guest records Save and view guest or contact history. This does not confirm a full customer-management system. | With conditions Guest Book and online check-in guest data Details: Ask for a quote and check what is included.
| Available Save guest profiles and private notes. Mark VIPs, block guests or merge duplicate records. Details: All plans based on property count |
| Booking export Export booking records. Check which file formats are supported. | With conditions Download bookings as a CSV file. Details: Ask for a quote and check what is included.
| With conditions Download bookings as an Excel (.xlsx) file with Reservation Data Dump. Details: All plans based on property count
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| 04 / Rates & booking rules | ||
| Seasonal rates Set prices for dates or seasons in your rental software. | With conditions Change prices for a range of dates. Details: Ask for a quote and check what is included.
| With conditions Set seasonal prices with reusable templates. Details: All plans based on property count
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| Minimum stays Set minimum stays. Check limits for each date and booking site. | With conditions Set minimum and maximum stays by date. Details: Ask for a quote and check what is included.
| With conditions Set minimum stays for each rate period. The arrival-day rule covers the whole stay. Details: All plans based on property count
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| Gap night rules Adjust rules for unbooked nights between stays. | With conditions Allow shorter stays to fill gaps between bookings. Details: Ask for a quote and check what is included.
| With conditions Allow or block shorter gaps between bookings, with a minimum stay you choose. Details: All plans based on property count
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| Length of stay discounts Give discounts based on how long guests stay. | With conditions Weekly and monthly discounts Details: Ask for a quote and check what is included.
| With conditions Offer fixed-amount or percentage discounts for longer stays. Details: All plans based on property count
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| Last minute discounts Give discounts based on how soon guests arrive. | With conditions Add a last-minute discount by hand after booking. Details: Ask for a quote and check what is included.
| With conditions Automatically discount stays arriving within your chosen number of days. Details: All plans based on property count
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| Dynamic pricing Built-in tools that set prices and connections to outside pricing tools are separate features. | With conditions Built-in tools adjust nightly prices each day. Details: Ask for a quote and check what is included.
| With conditions Use PriceLabs or Beyond to adjust nightly prices. Details: All plans based on property count
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| Pricing connections Connections to nightly-pricing tools and what they require. | With conditions PriceLabs rate connection Details: Ask for a quote and check what is included.
| With conditions PriceLabs and Beyond Details: All plans based on property count
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| 05 / Guest messaging & AI | ||
| Unified inbox See guest message threads from supported booking sites in one view. | With conditions Read booking-site, email, text and WhatsApp messages together. Details: Ask for a quote and check what is included.
| With conditions Read guest questions and booking messages in one inbox. Details: All plans based on property count
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| Scheduled messages Schedule messages before or after booking dates and times. | With conditions Schedule messages around booking events. Details: Ask for a quote and check what is included.
| With conditions Schedule messages around arrival, departure and other dates. Details: All plans based on property count
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| Event triggers Send messages when listed booking events happen. | With conditions Send messages for booking, stay, payment or door-code events. Details: Ask for a quote and check what is included.
| With conditions Send email, app alerts or texts when invoice events or status changes happen. Details: All plans based on property count
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| Conditional messages Rules that send or skip messages based on booking details. | With conditions Use booking details, open dates or payment rules to choose messages. Details: Ask for a quote and check what is included.
| With conditions Choose which booking sites and properties a message rule covers. Details: All plans based on property count
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| Message templates Reuse message templates and fill them with supported guest or booking details. | With conditions Reuse messages with guest and stay details. Details: Ask for a quote and check what is included.
| Available Save replies and use fields that fill in guest or booking details. Details: All plans based on property count |
| AI suggested replies AI writes a draft. A person checks or sends it. | With conditions AI drafts replies using property and booking details. Details: Ask for a quote and check what is included.
| With conditions AI writes reply drafts for you to review. Details: All plans based on property count
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| AI automatic replies AI sends guest replies without a person approving each one. Check the limits. | With conditions AI can send replies that match your rules. Details: Ask for a quote and check what is included.
| With conditions AI Assistant can answer basic guest questions for you. Details: All plans based on property count
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| Approval before AI sends Controls for a person to check an AI reply before it is sent. | With conditions Review drafts or let AI send replies.
Details: Ask for a quote and check what is included. | With conditions Review reply drafts, or turn off the automatic assistant. Details: All plans based on property count
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| Translations Check automatic message translation. Templates written in several languages are a different feature. | With conditions Translate incoming messages with one click. Details: Ask for a quote and check what is included.
| We could not confirm translation of messages you receive or send. |
| SMS messages Text guests by SMS. Check supported countries, phone numbers and fees. | With conditions Send and receive texts in the inbox. Details: Ask for a quote and check what is included.
| With conditions Text guests through Twilio, or use a shared number for outgoing texts. Details: All plans based on property count
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| Email messages Email guests. Check sender and booking-site limits. | With conditions Email in the inbox and automations Details: Ask for a quote and check what is included.
| With conditions Email guests with the Lodgix sender or your own email domain. Details: All plans based on property count
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| 06 / Direct bookings & payments | ||
| Website builder Vendor-provided tools to create and host a direct-booking website. | With conditions Build a booking website. Pro is an extra option. Details: Ask for a quote and check what is included.
| With conditions Customize hosted booking pages. A full website-building service is separate. Details: All plans based on property count
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| Booking widget Add a booking engine to a website hosted elsewhere. | With conditions Add a booking calendar to your website. Details: Ask for a quote and check what is included.
| With conditions Put booking calendars for one or more properties on your website. Details: All plans based on property count
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| Custom domain Use your own domain for the provider’s direct-booking website. | With conditions Use your own web address. Details: Ask for a quote and check what is included.
| You can use your own web address for a separate website. We could not confirm this for Lodgix-hosted booking pages. |
| Payment processors Payment services, with country and plan requirements. | With conditions Connect Stripe, Braintree or Authorize.net. Details: Ask for a quote and check what is included.
| With conditions Stripe and Authorize.net Details: All plans based on property count
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| Payment schedules Schedule booking payments or installments. Check which booking types are supported. | With conditions Split payments into stages and charge the balance later. Details: Ask for a quote and check what is included.
| With conditions Set a first payment and remaining balance. You can turn on automatic card payments. Details: All plans based on property count
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| Security deposits Collect or hold refundable deposits. Damage insurance and protection are separate features. | With conditions Set up card deposit holds automatically or by hand.
Details: Ask for a quote and check what is included. | With conditions Collect a refundable deposit or hold money on a card. Details: All plans based on property count
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| Refunds Issue refunds through supported payment steps. Check whether fees are refunded too. | With conditions Partial or full Stripe refunds per charge Details: Ask for a quote and check what is included.
| With conditions Send refunds through the payment service, then record them in Lodgix. Details: All plans based on property count
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| Rental agreements Create, send or sign guest agreements. Check whether electronic signatures are supported. | With conditions Let guests sign rental agreements online. Details: Ask for a quote and check what is included.
| With conditions Make guest agreements that can be signed online. Details: All plans based on property count
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| Guest verification Checks of guest identity or bookings. These do not guarantee you meet legal rules. | With conditions Connect Autohost to screen guests and check IDs. Details: Ask for a quote and check what is included.
| With conditions Use Guest Verify for photo-ID and selfie checks. Details: All plans based on property count
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| Direct booking fees Fees for direct bookings. Check payment-processing fees and paid protection too. | With conditions US Stripe website fees need checking.
Details: Ask for a quote and check what is included. | With conditions Lodgix charges no commission on bookings from your own website. Details: All plans based on property count
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| 07 / Cleaning & operations | ||
| Automatic tasks Creates tasks automatically from bookings or events linked to a booking. | With conditions Create tasks yourself or from booking events. Details: Ask for a quote and check what is included.
| With conditions Assign cleaners by default and create repeating work orders. Details: All plans based on property count
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| Cleaner access Give cleaners access to tasks or calendars without extra management tools they do not need. | With conditions Choose what cleaners can see. Details: Ask for a quote and check what is included.
| With conditions Cleaners use the Admin app for their assigned tasks. Details: All plans based on property count
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| Task checklists Reuse task lists and mark jobs done. | With conditions Save and reuse task checklists. Details: Ask for a quote and check what is included.
| With conditions Make cleaning checklists with required and optional steps. Details: All plans based on property count
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| Photo requirements Ask for or require photos of finished work. | Tasks can include images. We do not know if photos can be requested or required before a task is marked done. | With conditions Require photos for checklist steps. Details: All plans based on property count
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| Task notifications Send notices when tasks are assigned, changed or completed. | With conditions Task reminders, assignee updates and late-task alerts Details: Ask for a quote and check what is included.
| With conditions Send an app alert when a housekeeper gets an assignment. Details: All plans based on property count
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| Maintenance tasks Record maintenance jobs or assign them to someone. General reminders are a separate feature. | With conditions Recurring maintenance tasks Details: Ask for a quote and check what is included.
| With conditions Assign repair jobs to staff or outside workers and track completion. Details: All plans based on property count
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| Cleaning connections Connections to outside cleaning services, with their setup requirements. | With conditions Connect Turno to schedule cleaners. Details: Ask for a quote and check what is included.
| Lodgix has built-in cleaning tools. We could not confirm a connection to an outside turnover service. |
| 08 / Check-in & smart access | ||
| Checkin instructions Send check-in details to guests at supported stages of a booking. | With conditions Show arrival details after guests meet your conditions. Details: Ask for a quote and check what is included.
| With conditions Share arrival details through Staylio and scheduled messages. Details: All plans based on property count
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| Guest portal A booking page or portal for guests. Check what guests can do there. | With conditions Reservation portal with stay details and payments Details: Ask for a quote and check what is included.
| With conditions Guests use Staylio for arrival and departure details, messages and agreements. Details: All plans based on property count
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| Lock connections Supported smart-lock platforms connect directly or through another service. | With conditions Connect supported smart locks Details: Ask for a quote and check what is included.
| With conditions RemoteLock, PointCentral, dormakaba / Kaba and eRentalLock Details: All plans based on property count
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| Automatic lock codes Creates lock codes automatically for each booking. Check the required hardware and services. | With conditions Create door codes for bookings automatically. Details: Ask for a quote and check what is included.
| With conditions Make a door code for each booking at the time you choose before arrival. Details: All plans based on property count
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| Code scheduling Set codes to work only during the stated check-in and checkout times. | With conditions Make door codes work around check-in and check-out. Details: Ask for a quote and check what is included.
| With conditions Choose when codes work around arrival and departure. Details: All plans based on property count
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| Code delivery Send booking access codes to guests through supported channels. | With conditions Add door codes to automatic guest messages. Details: Ask for a quote and check what is included.
| With conditions Add codes to emails, documents and automatic messages, or show them in Staylio. Details: All plans based on property count
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| Access extra costs Smart-access software or connections may cost extra. Hardware is a separate cost. | With conditions Pay for each linked smart device. Details: Ask for a quote and check what is included.
| With conditions RemoteLock requires a paid provider plan Details: All plans based on property count
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| 09 / Reports & accounting | ||
| Booking reports Reports about bookings. Check which measures they include. | With conditions Filter booking reports and download CSV files. Details: Ask for a quote and check what is included.
| Available View sales and salesperson reports. Filter by date, property and invoice status. Details: All plans based on property count |
| Occupancy reports See how often your rentals are booked. Filter by date or property. | With conditions See booked nights, check-ins and how often properties are booked. Details: Ask for a quote and check what is included.
| With conditions See how often properties are booked. Details: All plans based on property count
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| Revenue reports Revenue reports and the measures they include. These are separate from financial accounting. | With conditions See income figures in occupancy reports. Details: Ask for a quote and check what is included.
| With conditions View detailed income, monthly totals and comparisons. Details: All plans based on property count
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| Owner statements Statements for property owners. Check which income and expenses they include. | With conditions Create owner statements with income, costs and payouts. Details: Ask for a quote and check what is included.
| With conditions Make monthly or quarterly owner statements for income, costs and work orders. Details: Property Management add-on
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| Expense tracking Record property or booking expenses in the software. | With conditions Expenses, extras and recurring entries Details: Ask for a quote and check what is included.
| With conditions Track costs and fees by property or booking. Details: Property Management add-on
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| Accounting connections Which accounting tools connect and what they can share. | With conditions Connect QuickBooks Online. Details: Ask for a quote and check what is included.
| With conditions Send guests, invoices and payments to QuickBooks Online. Details: QuickBooks Sync add-on
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| Report exports Download reports in the listed file types. | With conditions Download occupancy and cost reports as CSV files. Details: Ask for a quote and check what is included.
| Available Download supported booking and cleaning reports as Excel or PDF files. Details: All plans based on property count |
| 10 / Team & owner access | ||
| Team users Extra staff accounts, with any user or plan limits. | With conditions Add users and user groups. Details: Ask for a quote and check what is included.
| Available Create separate logins with admin, front-desk or cleaning roles. Details: All plans based on property count |
| User permissions Choose what each person can see and do. | With conditions Choose which tools, contacts and money details each user can see. Details: Ask for a quote and check what is included.
| Available Group team members and choose what they can access. Details: All plans based on property count |
| Choose which properties each person can access Choose which properties a person can access. | With conditions Choose which listings each user can see. Details: Ask for a quote and check what is included.
| With conditions Choose which properties Cleaning Staff can see. Details: All plans based on property count
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| Owner portal Let owners view property, booking or financial details. | With conditions Owner access to selected property information Details: Ask for a quote and check what is included.
| With conditions Give owners access to calendars, statements and a dashboard you set up. Details: Property Management add-on
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| Mobile app A mobile app. A website that fits a phone screen does not confirm an app. | With conditions See tasks and update their status on your phone. Details: Ask for a quote and check what is included.
| Available Use Lodgix Admin on iPhone or Android. Guests use the separate Staylio app. Details: All plans based on property count |
| 11 / Integrations & data access | ||
| Public API An API for outside developers. API connections to booking sites alone do not confirm developer access. | With conditions Turn on API access in the dashboard. Details: Ask for a quote and check what is included.
| With conditions Connect your own software with REST API v2. Details: All plans; you need an API key with the right permissions.
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| API access conditions Who can use the developer API, including required plans, approval and access limits. | With conditions Account credentials and at least one listing Details: Ask for a quote and check what is included.
| With conditions Create and manage API keys in Account → API Keys. Details: All plans; you need an API key with the right permissions.
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| Webhooks Sends notices about events to linked systems. | With conditions Selected reservation, inbound-message and task events Details: Ask for a quote and check what is included.
| With conditions Send message.received alerts to an HTTPS address you choose. Details: All plans based on property count
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| Zapier A Zapier connection with stated events, actions or plan requirements. | With conditions Start Zapier tasks from bookings, add notes or search. Details: Ask for a quote and check what is included.
| With conditions Use the invite-only Lodgix app in Zapier, with six booking or inquiry triggers. Details: All plans based on property count
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| Data export Check which data you can take with you, beyond calendar feeds. Ask which file types you can download. | With conditions Download bookings and guest data. Details: Ask for a quote and check what is included.
| With conditions Download Reservation Data Dump as Excel (.xlsx), plus supported reports. Details: All plans based on property count
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| 12 / Setup & support | ||
| Onboarding Setup help, including whether it is optional or costs extra. | With conditions Guided setup with specialists Details: Ask for a quote and check what is included.
| With conditions Get free setup help and one-to-one screen-share training. Details: All plans based on property count
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| Moving your data Help or tools to import records from another system. | With conditions CSV import for external bookings Details: Ask for a quote and check what is included.
| With conditions Import Airbnb properties and bookings, or turn calendar blocks into bookings. Details: All plans based on property count
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| Help center Public guides and help pages. These alone do not show the quality of support. | Available Search public help guides. Details: All visitors
| Available Public help center and product guides Details: All plans based on property count |
| Email support Email support, with any plan limits. Response time is unconfirmed. | With conditions Email support for device setup help. Details: Ask for a quote and check what is included.
| With conditions Contact support by email. Details: All plans based on property count
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| Chat support Live or in-app support chat. Check whether help comes from a person, an AI bot or self-service pages. | We could not confirm live chat with a person. Support lists phone, a contact form and an AI agent. | We could not confirm live support chat. Guest chat and screen-share training are separate services. |
| Phone support Phone support, with any plan or country limits. | With conditions 24/7 phone support advertised Details: Ask for a quote and check what is included. | We could not confirm a staffed phone-support service. A published phone or training number does not confirm it. |
| 13 / API features | ||
| API features are listed below. Each row shows its access rules. Live operation is not confirmed. | ||
| Documented API versions Versions listed in the public API guides. This does not guarantee they work with your setup. | With conditions REST API v1 Details: You need an account with API access. Ask for a quote. | Available OpenAPI 3.0.2; contract v2 version 2.0.2 Details: All plans; you need an API key with the right permissions. |
| API authentication Security methods listed in the API guide. Approval to use the API and the right plan are separate requirements. | With conditions OAuth 2.0 client credentials with bearer token Details: Ask for a quote and check what is included.
| With conditions Authorization: Token <API key> Details: All plans; you need an API key with the right permissions.
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| Read property records Read property records through the API. | With conditions Read listings Details: You need an account with API access. Ask for a quote. | With conditions List property records Details: All plans; you need an API key with the right permissions.
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| Read reservation records An API tool reads booking records. | With conditions Read bookings Details: You need an account with API access. Ask for a quote.
| With conditions List / retrieve reservation records Details: All plans; you need an API key with the right permissions.
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| Create bookings An API tool creates bookings. This does not confirm the same steps are available in the interface. | With conditions Create bookings for supported channels. Details: You need an account with API access. Ask for a quote.
| With conditions Create a booking with dates, guest details and related records. Details: All plans; you need an API key with the right permissions.
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| Update bookings An API tool changes booking fields. Check which fields and booking sites it supports. | With conditions Change booking fields or cancel bookings. Details: Ask for a quote and check what is included.
| With conditions Change booking dates, referrer and notes. Details: All plans; you need an API key with the right permissions.
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| Read guest data Read guest records through a separate API tool or as part of a booking response. Check which option is supported. | With conditions Read guest contact details from bookings. Details: Ask for a quote and check what is included.
| With conditions List / retrieve guest records Details: All plans; you need an API key with the right permissions.
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| Update guest records Updates guest records, not just contact fields on a booking. | We do not know if the API can update a guest record on its own. It can change contact fields on a booking. | With conditions Change fields in a guest record. Details: All plans; you need an API key with the right permissions.
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| Read guest messages An API tool reads guest messages or conversation details. | With conditions Read conversations and messages Details: Ask for a quote and check what is included.
| We could not confirm a way to read guest messages through the API. Webhook alerts are a different feature. |
| Send guest messages An API tool adds or sends guest messages. Check access requirements separately. | With conditions Send messages within an existing conversation Details: Ask for a quote and check what is included.
| We could not confirm a way to send guest messages through the API. Messages in the app are a different feature. |
| Read nightly rates Read rates through an API tool or nightly-price fields in a calendar response. | With conditions Read price and stay limits from calendar days Details: Ask for a quote and check what is included.
| With conditions Retrieve per-property rate records Details: All plans; you need an API key with the right permissions.
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| Update nightly rates Send nightly prices through the API. This is separate from working out which price to use. | With conditions Change calendar prices and stay rules. Details: Ask for a quote and check what is included.
| With conditions Create property rate records; patch individual rates Details: All plans; you need an API key with the right permissions.
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| Read availability calendar Read open dates or calendar nights through the API. | With conditions Read listing calendars Details: You need an account with API access. Ask for a quote.
| With conditions Find property IDs available for the dates you request. Details: All plans; you need an API key with the right permissions.
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| Read payment records Reads actual payment records. Changing payment settings or making payment links is a separate feature. | With conditions Read guest charges and payment records. Details: Ask for a quote and check what is included.
| We do not know if it can read each payment. Booking and deposit totals are not the same as payment records. |
| Read refund records An API tool reads refund records. This does not confirm that it can issue refunds. | We could not confirm a separate API action for reading refunds. Refund amounts in a cancellation policy do not prove money was returned. | We could not confirm access to refund records through the API. Recording refunds in the app is a separate feature. |
| Read owner records Read property-owner records through the API. | We do not know if the API can read separate owner records. It can read owner statements. | With conditions Read owner records. Details: All plans; you need an API key with the right permissions.
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| Custom data fields API tools for custom fields or extra booking details. Check which types of data each tool supports. | With conditions Read custom fields and their values on bookings. Details: You need an account with API access. Ask for a quote.
| With conditions Read or change custom fields on bookings. Details: All plans; you need an API key with the right permissions.
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| Manage webhook plans API tools to list, create or remove webhook plans. A guide to receiving webhook updates alone does not confirm these controls. | With conditions Add, read, change or remove event alerts.
Details: Ask for a quote and check what is included. | You can set up outgoing message alerts in the website. We could not confirm API tools to list, create or delete these setups. |
| Documented throttling response The API lists error 429 for too many requests or another stated request limit. Exact numeric limits need separate confirmation. | With conditions Request limits vary by API tool.
Details: Ask for a quote and check what is included. | With conditions The API guide lists a limit of 3 requests per second. Details: API users
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| Reservation pagination Read booking records a page at a time. Check the default page size and any maximum. | With conditions Use afterId to read more booking results. Details: Ask for a quote and check what is included.
| With conditions Read bookings in batches using offset and limit. The default is 20; the maximum is 50. Details: All plans; you need an API key with the right permissions. |
List the jobs you want to handle in one place. Check booking sites, guest messages, payments and staff access first. Then compare the plan and extras needed for those jobs. A long feature list will not show whether your booking sites and work rules are covered.
Ask for a quote with the modules and links you need. Check direct-booking fees; the published details conflict. To cancel a Booking.com or calendar-link booking, start on the original booking site. Read the Hostaway profile for its plans and requirements.
Match the property-count plan with any owner or accounting extras you need. Issue refunds in the payment gateway; Lodgix records them. Check booking imports before moving your daily work. Read the Lodgix profile for its plans and requirements.
Explore all property management options, how to choose property management software, how to plan a software switch to continue your shortlist.
Check future bookings, blocked dates and rate plans before the new system takes control. Then look at rates and fees on each booking site. A link marked connected does not prove that every booking or price rule moved across.
List the main software and any extras on their own. Extras can include lock tools, guidebooks, paid modules and a team to answer guests. Ask which tasks your quote covers. Name the person who will do the work that remains. An inbox or task list does not do it all for you.
No. That calendar link syncs open and blocked dates. It does not send rate changes, listing text or amenities. The booking details it brings in depend on the source. These limits are for custom iCal links. Hostaway’s direct software links to booking sites work differently.
Do not assume so. Lodgix says to put existing Vrbo bookings on its calendar as blocks or manual bookings before you connect. Its guide says Vrbo does not offer an import for past bookings. Check the calendar before turning on the link.