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Hostaway vs iGMS vs Lodgix

Comparing

Compare Hostaway vs iGMS vs Lodgix for daily rental work. Check bookings, guest messages and daily tasks. Choose a plan that covers the jobs you need.

Overview

Hostaway

Manage booking calendars, guest messages, daily tasks, owner reports and direct bookings.

Best for: Manage messages, daily tasks and owner reports together.

iGMS

Manage booking calendars, guest messages, cleaning work and direct bookings. PRO+ adds owner statements and other tools.

Best for: Coordinating booking calendars, messages and cleaners in one system.

Lodgix

Manage bookings, guest messages, direct-booking pages, payments and staff tasks. Owner and accounting tools are separate modules.

Best for: Managing bookings and payments alongside cleaning and repair tasks.

Compare features by plan.

Showing all 110 detailed properties.
Hostaway versus iGMS versus Lodgix: features, plans and limits.
What matters to youHostaway
4.8 / 5Out of 4,553 reviews
Property management		iGMS
4.6 / 5Out of 495 reviews
Property management		Lodgix
4.8 / 5Out of 174 reviews
Property management
Score
Score96
STRCompare scoring
Score89
STRCompare scoring
Score92
STRCompare scoring
At a glance / Prices for your properties
PropertiesThe sales form groups accounts into 2–14, 15–49 and 50+ listings. One listing leads to a waitlist. Ask about the actual limits in your contract.We could not confirm a firm maximum property count. Yearly prepayment normally covers up to nine committed properties. From ten, a yearly commitment applies. The guides describe an exception for a prepayment upgrade.Plans cover 7, 12, 20, 30, 40, 50, 60 or 70 properties. Unlimited has no cap. We could not confirm a minimum property count.
OverviewThese tools manage booking site calendars, bookings and guest messages. They also handle tasks, owner reports and direct bookings. Ask for a plan quote for your full set of properties.PMS with FLEX, PRO and PRO+ plans, channel calendars, guest messaging, cleaning coordination and direct-booking tools. PRO+ adds revenue management, an AI agent and owner statements.Pick a plan by property count. It handles bookings from booking sites. You get guest messages, direct booking pages, payments and staff tasks. Property Management and QuickBooks are separate modules.
Plans and add-ons
Custom plan

Ask for a quote for your exact property count. Check included features, add-ons, the contract term and all charges.

Booking Website Pro · add-on

$49/month add-on is advertised; plan and applicable transaction charges remain separate. Resolve the published booking-fee conflict in your quote.

FLEX

You pay for booked nights, with a minimum charge for each active property. Ask which features are included where the plan card and feature table differ.

PRO

The rate per property depends on your property count. Yearly advance-payment and contract terms differ for larger groups. Ask for API and phone support access.

PRO+

Adds revenue tools, an AI agent and owner statements. Partners and optional services may charge extra.

Standard 7

Covers up to 7 properties with all core features.

Property Management, QuickBooks and provider or booking-site fees cost extra.

Standard 12

Covers up to 12 properties with all core features.

Property Management, QuickBooks and provider or booking-site fees cost extra.

Standard 20

Covers up to 20 properties with all core features.

Property Management, QuickBooks and provider or booking-site fees cost extra.

Standard 30

Covers up to 30 properties with all core features.

Property Management, QuickBooks and provider or booking-site fees cost extra.

Standard 40

Covers up to 40 properties with all core features.

Property Management, QuickBooks and provider or booking-site fees cost extra.

Standard 50

Covers up to 50 properties with all core features.

Property Management, QuickBooks and provider or booking-site fees cost extra.

Standard 60

Covers up to 60 properties with all core features.

Property Management, QuickBooks and provider or booking-site fees cost extra.

Standard 70

Covers up to 70 properties with all core features. Property Management, QuickBooks and provider or booking-site fees cost extra.

Unlimited

No property limit, with all core features.

Property Management, QuickBooks and provider or booking-site fees cost extra.

Property Management · add-on

An extra monthly module for owner accounting, statements and a portal. Its price depends on the plan’s property limit.

QuickBooks Sync · add-on

You need a QuickBooks Online account. This module costs extra each month, based on your plan’s property limit.

1-property price for your selection
Request a complete quoteNo complete plan total is published. Confirm included modules, setup, transaction charges and taxes. The one-listing sales route currently leads to a waitlist. Eligibility needs checking.
PRO monthly plan cost · USD 48.00Monthly billing. This shows the published rate for one property as an account total. Check when payment is due: PRO terms require the full month upfront, while the pricing FAQ says the first month is prorated and later bills cover the past month. Part-month refunds are not offered. Assumes 1 billable active or committed property. Taxes, third-party fees, extras and overuse charges are excluded.
Plan prices and conditions

FLEX: Price not confirmed

Monthly total based on use: USD1 per booked night, at least USD20 per active property. Canceled bookings excluded. You pay for the past month on the first day of the next month. We need the actual booked nights and active property count. The one-property minimum applies even with no active properties. Tax/third-party costs excluded.

PRO: USD 48

This shows the published rate for one property as an account total. Check when payment is due: PRO terms require the full month upfront, while the pricing FAQ says the first month is prorated and later bills cover the past month.

Part-month refunds are not offered. Assumes 1 billable active or committed property. Taxes, third-party fees, extras and overuse charges are excluded.

PRO+: USD 69

This shows the published rate for one property as an account total. Check when payment is due: PRO+ terms require payment within the first 7 days and prorate the first month.

General terms require full advance payment, while the pricing FAQ says bills cover the past month. Part-month refunds are not offered. Assumes 1 billable active or committed property. Taxes, third-party fees, extras and overuse charges are excluded.

Standard 7 monthly account total · USD 79.99Monthly billing: account total for the selected property tier. Property Management, QuickBooks, payment fees and booking-site commissions cost extra.
Plan prices and conditions

Standard 7: USD 79.99

Covers up to 7 properties. Property Management adds USD 29.99 a month. QuickBooks adds USD 25.00 a month. Provider and booking-site fees cost extra.

Standard 12: USD 99.99

Covers up to 12 properties. Property Management adds USD 34.99 a month. QuickBooks adds USD 30.00 a month. Provider and booking-site fees cost extra.

Standard 20: USD 139.99

Covers up to 20 properties. Property Management adds USD 49.99 a month. QuickBooks adds USD 35.00 a month. Provider and booking-site fees cost extra.

Standard 30: USD 169.99

Covers up to 30 properties. Property Management adds USD 59.99 a month. QuickBooks adds USD 40.00 a month. Provider and booking-site fees cost extra.

Standard 40: USD 209.99

Covers up to 40 properties. Property Management adds USD 69.99 a month. QuickBooks adds USD 50.00 a month. Provider and booking-site fees cost extra.

Standard 50: USD 239.99

Covers up to 50 properties. Property Management adds USD 79.99 a month. QuickBooks adds USD 60.00 a month. Provider and booking-site fees cost extra.

Standard 60: USD 279.99

Covers up to 60 properties. Property Management adds USD 89.99 a month. QuickBooks adds USD 70.00 a month. Provider and booking-site fees cost extra.

Standard 70: USD 309.99

Covers up to 70 properties. Property Management adds USD 99.99 a month. QuickBooks adds USD 80.00 a month. Provider and booking-site fees cost extra.

Unlimited: USD 349.99

No property limit. Property Management adds USD 104.99 a month. QuickBooks adds USD 90.00 a month. Provider and booking-site fees cost extra.

Limits and requirements
  • The sales page is aimed at hosts with two or more listings. The one-listing link leads to a waitlist. This does not confirm a firm account minimum or maximum.
  • Dynamic Pricing costs extra for each activated listing. Smart-lock fees depend on matched devices. Outside services may need their own accounts and fees.
  • Cancel Booking.com and calendar-feed bookings on the booking site. The mobile app supports cancellations for fewer sites than the web dashboard.
  • Owner access for a group of units does not keep each unit’s calendar and bookings separate.
  • Booking.com needs the right XML rate setup. Other rate types can stay open for bookings without appearing in iGMS. Calendar feeds share fewer details and update from time to time.
  • You need approval and the user’s permission to access data through the API. Methods for changing direct bookings do not prove you can change every booking from other sites.
  • The built-in ID check collects guest ID photos for the host to review. Automatic checks of the documents are not confirmed.
  • The guides describe linked locks and code fields in messages. Check whether it creates a new code for each guest and when codes turn on and off.
  • Lodgix charges 0.5% of Airbnb and Vrbo nightly rates, and 2% of Booking.com nightly rates. Booking-site and payment fees are separate.
  • Issue the refund through your payment service. Lodgix only records it.
  • AI Assistant automatic replies are in beta. You must turn them on. They start with Staylio, but you can extend them to booking-site and email chats. The text about reviewing drafts describes a separate way to reply.
  • Check imported bookings and iCal calendars for errors. Past Vrbo bookings do not import on their own.
Review sources
CapterraRating 4.8 / 5 · 1,623 reviews
TrustpilotTrustScore 4.8 / 5 · 2,490 reviews
G2Rating 4.8 / 5 · 440 reviews
GetAppRating 4.8 / 5 · 1,623 reviews
Software AdviceRating 4.8 / 5 · 1,623 reviews
CapterraRating 4.6 / 5 · 306 reviews
TrustpilotTrustScore 4.6 / 5 · 144 reviews
G2Rating 4.7 / 5 · 45 reviews
GetAppRating 4.6 / 5 · 306 reviews
Software AdviceRating 4.6 / 5 · 306 reviews
CapterraRating 4.8 / 5 · 171 reviews
G2Rating 2.2 / 5 · 3 reviews
GetAppRating 4.8 / 5 · 171 reviews
01 / Plans & requirements
Plan options

Plans offered for this rental software. Optional modules are separate from plan levels.

With conditions

Ask for a custom quote.

Details: Ask for a quote and check what is included.

  • Property-count groups on the website are not plan names. Check which tools and contract terms your quote includes.
With conditions

FLEX, PRO and PRO+

Plan: FLEX / PRO / PRO+

  • AI Upsells is marked coming soon.
Available

Standard plans for 7, 12, 20, 30, 40, 50, 60 or 70 properties; Unlimited

Details: All plans based on property count

Property limits

Listing or property limits for each plan. A target customer range does not confirm a strict limit.

With conditions

The sales form is for 2 or more listings.

The sales form groups accounts into 2–14, 15–49 and 50+ listings. One listing leads to a waitlist. Ask about the actual limits in your contract.

Details: Ask for a quote and check what is included.

  • One listing leads to a waitlist. We could not confirm a maximum property count.

We could not confirm a firm maximum property count. Yearly prepayment normally covers up to nine committed properties. From ten, a yearly commitment applies. The guides describe an exception for a prepayment upgrade.

  • We could not confirm a maximum number of properties. Pricing has options for 1–20 properties and for more than 20. Yearly plans for up to 9 committed properties normally require payment in advance. Larger groups have different terms.
Available

Plans cap at 7 / 12 / 20 / 30 / 40 / 50 / 60 / 70; Unlimited has no property cap

Plans cover 7, 12, 20, 30, 40, 50, 60 or 70 properties. Unlimited has no cap. We could not confirm a minimum property count.

Details: All plans based on property count

How you are charged

How plan fees are worked out and billed. Check whether you pay per listing, per account or a share of booking income.

With conditions

Ask for a quote for your properties.

Details: Ask for a quote and check what is included.

  • We could not confirm a full monthly or yearly account price. Ask about add-on and transaction fees too.
With conditions

Pay per active property or per booked night.

FLEX
$1 per booked night, with a $20 minimum per active property.
PRO and PRO+
Prices depend on your property count. You may need to pay for at least one property.
Contract
The billing terms and FAQ differ on payment timing and yearly cancellations. Check your contract.

Plan: FLEX / PRO / PRO+

Available

Pay a monthly account fee based on how many properties the plan covers.

Details: All property-count plans

Booking fees

Fixed or percentage fees on bookings. Check which transactions they apply to.

With conditions

US Stripe website fees need checking.

Listed rate
Help lists 1.8% of the base price and fees, excluding tax. The host or guest can pay it.
Conflicting fees
Help says this is not added to 0.5%, but the Pro page lists both fees. Ask which terms apply. Do not add the two rates together.

Details: Ask for a quote and check what is included.

With conditions

FLEX charges by booked night

Plan: FLEX

  • FLEX lists a 0% booking fee but charges $1 per booked night. The minimum is $20 per active property. Booking sites and payment services charge their own fees.
With conditions

Lodgix charges 0.5% for Airbnb or Vrbo bookings and 2% for Booking.com, based on nightly rates.

Details: All plans based on property count

  • Booking sites charge their own fees. Editing a booking does not change the Lodgix fee on the first invoice.
Paid add-ons

Features or services that cost extra beyond your plan.

With conditions

Booking Website Pro, Dynamic Pricing and Smart Locks

Details: Ask for a quote and check what is included.

  • Pro website lists $49/month. Dynamic Pricing charges per activated listing. Smart Locks charges per matched device. Check the full quote.
With conditions

Some website, support and partner tools cost extra.

Details: Plan-specific optional services

  • The table lists extra fees for white label or a custom domain. PRO tools for support and productivity and damage protection options also cost extra. Partner plans may add fees. Check prices for your account.
With conditions

Property Management and QuickBooks Sync cost extra.

Details: Paid add-ons

  • Add-on prices rise with your property-count plan. Outside services can charge extra too.
Trial

Trial length and rules. A demo is different from a free trial.

A demo is offered. We could not confirm a free trial, its length or who can get one.

With conditions

14-day free trial for new users.

Details: New registered users

  • You need a valid card to keep using a paid plan. Confirming your subscription starts billing.
Available

30-day trial; no credit card requested

Details: Every plan

Setup fees

One-time setup fees. A missing price does not mean setup is free.

Setup help is offered. Ask for setup and data-moving fees in your quote.

With conditions

No required setup fee is advertised.

Plan: FLEX / PRO / PRO+

  • A free setup session is offered for 10 or more properties. PRO and PRO+ list guided setup. Custom help and partner services may cost extra.
Available

No setup fees; setup and training included

Details: Every plan

02 / Channels & sync
Airbnb connection

How to connect Airbnb, and which accounts and listings qualify.

With conditions

Connect to Airbnb.

Details: Ask for a quote and check what is included.

  • Setup and the details you can share may differ by booking site. Check your custom plan terms.
With conditions

Connect to Airbnb.

Plan: FLEX / PRO / PRO+

  • Your listings must meet Airbnb’s rules. For co-hosted listings, the main host must connect. Then use iGMS to change prices and open dates.
With conditions

Connect Airbnb listings and bookings directly.

Details: All plans based on property count

  • Verify your phone with Airbnb. Turn off Airbnb Smart Pricing to use Lodgix price updates. Lodgix charges 0.5% commission.
Vrbo connection

How to connect Vrbo, and which accounts and listings qualify.

With conditions

Connect to Vrbo.

Details: Ask for a quote and check what is included.

  • Setup and the details you can share may differ by booking site. Check your custom plan terms.
With conditions

Connect to Vrbo.

Plan: FLEX / PRO / PRO+

  • Group the correct listings to sync them as one property. Some functions vary between Vrbo connection types. Reviews require the new type.
With conditions

Connect single-unit Vrbo listings and guest payments.

Details: All plans based on property count

  • You need a supported payment service. Add existing bookings before connecting. Lodgix charges 0.5% commission.
Booking.com connection

How to connect Booking.com and which accounts and listings qualify.

With conditions

Connect to Booking.com.

Details: Ask for a quote and check what is included.

  • Setup and the details you can share may differ by booking site. Check your custom plan terms.
With conditions

Connect to Booking.com.

Setup
Set up existing open dates and prices again.
Limits
Only XML rates sync. Other rates can still be booked, but iGMS cannot see them. Bookings that ended before you connected cannot be fetched.

Plan: FLEX / PRO / PRO+

With conditions

Connect Booking.com through Channex.io.

Details: All plans based on property count

  • You need an existing Booking.com listing and Lodgix approval to publish. Match property, room and rate IDs. Lodgix charges 2% commission.
iCal import

Import calendars from other tools. Check which details arrive and how updates work.

With conditions

Import bookings from outside calendars.

Details: Ask for a quote and check what is included.

  • Only future events are imported. Blocked dates may appear as bookings. Details depend on the outside calendar. Prices do not sync.
With conditions

Import bookings from outside calendars.

Plan: FLEX / PRO / PRO+

  • Data syncs each hour. You can also refresh it by hand. Google events must start with Reserved or Reservation to block dates. iCal shares limited fields. It does not fully sync rates or messages.
With conditions

Import blocked dates from outside calendars about every 30 minutes.

Details: All plans based on property count

  • This shares open and blocked dates only. It cannot replace a Lodgix invoice for the same dates. Repeated errors can turn off the calendar link.
iCal export

Export calendar feeds to other tools. A calendar feed is different from an export of full booking records.

With conditions

Share a listing’s calendar link.

Details: Ask for a quote and check what is included.

  • Shares future bookings. Money and contact details depend on the user’s permissions. A Hostaway feed cannot link two Hostaway listings.
With conditions

Share separate booking and cleaning calendars.

Plan: FLEX / PRO / PRO+

  • Each property has its own feeds. The app reading the feed controls how often it checks for changes. Reset the token to stop an old link from working.
With conditions

Share each property’s open and blocked dates. You can leave out names.

Details: All plans based on property count

  • This does not share full booking records. Making a new calendar link stops the old link working.
Rate sync

Send rates to linked booking sites. Check which sites are supported and any limits.

With conditions

Share prices with supported booking sites.

Details: Ask for a quote and check what is included.

  • The booking site and your contract decide which prices and listing details sync. iCal does not sync prices.
With conditions

Share prices and minimum stays with directly linked sites.

Plan: FLEX / PRO / PRO+

  • Set prices for a group of listings or one site. Check Booking.com XML rates and any site markups. iCal does not share full pricing.
With conditions

Send nightly prices and rules to linked booking sites.

Details: All plans based on property count

  • You need a supported connection. Each booking site has its own limits for prices and discounts.
Availability sync

Send open and blocked dates to booking sites. Check how it works and any limits.

With conditions

Share open and blocked dates in both directions.

Details: Ask for a quote and check what is included.

  • Set up both directions. Update speed depends on whether the connection uses API, XML or iCal.
With conditions

Share open and blocked dates across linked sites.

Plan: FLEX / PRO / PRO+

  • New bookings and manual bookings block grouped channels. Remove extra Airbnb/Vrbo/Booking.com iCal links for the same bookings to avoid double blocks. External iCal updates can lag.
With conditions

Share open and blocked dates through a direct connection or iCal.

Details: All plans based on property count

  • iCal shares dates only and refreshes from time to time. Direct API connections share more details.
Reservation sync

Import bookings and changes from booking sites, or keep them in sync. Check which sites are supported.

With conditions

Import bookings and update open dates.

Details: Ask for a quote and check what is included.

  • Link each listing correctly and set up both directions. The details imported depend on the connection.
With conditions

See bookings from linked sites together.

Plan: FLEX / PRO / PRO+

  • Airbnb, Vrbo and Booking.com connect directly. Other sites use iCal, with fewer details and slower updates. Reports still use individual listings.
With conditions

Import booking-site reservations and supported Booking.com date changes.

Details: All plans based on property count

  • Resolve Booking.com date conflicts yourself. Enter payment records yourself when Booking.com collects the money.
Channel message sync

Send and receive guest messages through booking-site connections. Check which sites are supported.

With conditions

Sync guest messages from supported booking sites.

Details: Ask for a quote and check what is included.

  • Supported messages depend on the site and connection contract.
With conditions

Read Airbnb, Booking.com, Vrbo and direct guest messages.

Plan: FLEX / PRO / PRO+

  • Group listings with direct connections. You can use different saved messages for each site. We do not know if iCal connections can share messages.
With conditions

Airbnb, Vrbo and Booking.com guest conversations

Details: All plans based on property count

  • Connect each booking site. Turn on Fetch Inquiries for Airbnb.
Sync limitations

Known delays, fields that do not sync and limits on connections. These details alone do not show how reliable the service is.

With conditions

Updates and supported details depend on the connection.

Details: Ask for a quote and check what is included.

  • iCal updates at intervals and only covers open dates. Built-in API links can do more. Sending listing content may need its own booking site contract.
With conditions

Some dates and prices cannot sync.

Plan: FLEX / PRO / PRO+

  • Manual Airbnb blocks do not import. iGMS cannot see Booking.com rates outside XML. iCal refreshes hourly. Duplicate feeds can block dates twice.
With conditions

Update limits depend on the booking site. iCal cannot replace invoices.

Details: All plans based on property count

  • Airbnb last-minute discounts cover up to 28 days. Percentage discounts round down to whole numbers. Vrbo does not import past bookings.
03 / Reservations & calendars
Multi calendar

A calendar view showing multiple listings and bookings together.

With conditions

See bookings, prices and tasks in one calendar.

Details: Ask for a quote and check what is included.

  • Filter properties and change bookings or date rules. Supported fields vary by booking site.
With conditions

See your properties in one calendar.

Plan: FLEX / PRO / PRO+

  • Group the listings for each property to see its bookings together. Check that each group is correct.
Available

See properties in Calendar Tape, with a cleaning view on mobile.

Details: All plans based on property count

Manual bookings

Enter bookings by hand as well as importing them from booking sites.

With conditions

Create bookings from the calendar.

Details: Ask for a quote and check what is included.

  • Check how payments and booking-site updates work. Not all sites support the same actions.
With conditions

Create bookings in the booking calendar

Plan: PRO / PRO+

  • Manual bookings block dates, support email messages and create cleaning tasks. Reports do not include their payout. Make changes in the Booking Calendar.
Available

Create a reservation from Calendar Tape or Create Reservation

Details: All plans based on property count

Booking changes

Edit booking fields and check whether changes reach linked booking sites.

With conditions

Change bookings in the calendar.

Details: Ask for a quote and check what is included.

  • The booking site and booking status may limit changes. Check the saved booking and dates on linked sites.
With conditions

Edit manual booking details

Plan: PRO / PRO+

  • Use the Booking Calendar to edit the booking. We do not know which changes you can make to bookings from other sites.
With conditions

Change stay dates or the property, then remake the invoice.

Details: All plans based on property count

  • Remaking the invoice keeps payments. It removes price, fee and deposit changes made by hand. Follow each booking site’s rules when changing its bookings.
Booking cancellation

Cancel bookings, with each booking site’s rules and refund limits.

With conditions

Cancel supported bookings in Hostaway.

Website
Cancel Direct, Booking Engine, Airbnb and Vrbo bookings. You need permission to cancel.
Phone app
Supports Direct, Booking Engine and Vrbo bookings.
Other steps
Cancel Booking.com and iCal bookings at the source. Older Vrbo bookings from before the connection may need to be canceled on Vrbo. Set a message rule to tell guests when you cancel.

Details: Ask for a quote and check what is included.

With conditions

Delete a manual booking and reopen its dates.

Plan: PRO / PRO+

  • Use Delete Booking. For bookings from other sites, that site’s cancellation rules and penalties apply.
With conditions

Cancel an invoice and record a refund or guest credit.

Details: All plans based on property count

  • Send the actual refund through your payment service. Vrbo treats a Lodgix cancellation as made by the host. Cancel Booking.com reservations on Booking.com.
Calendar blocking

Block dates without making a paid guest booking.

With conditions

Block or change many dates at once.

Details: Ask for a quote and check what is included.

  • Rules for selected dates override defaults. Sharing changes with booking sites depends on the connection.
With conditions

Block dates across linked booking sites.

Plan: FLEX / PRO / PRO+

  • Block dates in iGMS. Dates blocked by hand in Airbnb do not copy back to iGMS, so other sites may stay open.
Available

Block dates without a guest reservation

Details: All plans based on property count

Booking import

Move or import existing bookings. Check which sources and file formats are supported.

With conditions

Import bookings from a CSV file.

Details: Ask for a quote and check what is included.

  • Support must turn this on, and you need admin access. Import up to 500 bookings at a time. They become direct bookings. Duplicate booking-site records can cause double bookings. Other automatic tasks may still run.
With conditions

Import connected-channel bookings and iCal blocks

Plan: FLEX / PRO / PRO+

  • Linked booking sites add bookings. iCal adds date blocks with fewer details. We do not know if you can import bookings from a CSV file.
With conditions

Import Airbnb bookings or turn outside-calendar blocks into bookings.

Details: All plans based on property count

  • Imported invoices use Lodgix prices and fees. They may not match what the guest paid, so check them. Past Vrbo bookings are not imported.
Guest records

Save and view guest or contact history. This does not confirm a full customer-management system.

With conditions

Guest Book and online check-in guest data

Details: Ask for a quote and check what is included.

  • The main guest is recorded when the booking is made. Other adult guests appear after the form is sent in. Native ID collection does not prove documents are genuine.
With conditions

Collect details about guests and their travel companions.

Plan: PRO / PRO+

  • Use check-in forms for direct bookings. We do not know if there is a full guest database or if all guest history can be imported.
Available

Save guest profiles and private notes. Mark VIPs, block guests or merge duplicate records.

Details: All plans based on property count

Booking export

Export booking records. Check which file formats are supported.

With conditions

Download bookings as a CSV file.

Details: Ask for a quote and check what is included.

  • Choose visible or all reservation fields. Guest-data export relies on the Online Check-In Form being enabled. This is not a full-system backup.
With conditions

Download bookings as a CSV file.

Plan: FLEX / PRO / PRO+

  • Reservations Report exports past, current and future booking data. A booking across two months can appear in both monthly reports. Remove duplicate rows before adding up the counts.
With conditions

Download bookings as an Excel (.xlsx) file with Reservation Data Dump.

Details: All plans based on property count

  • Choose dates and properties. Its checkout-date rules differ from Income Detail reports, which split stays across periods.
04 / Rates & booking rules
Seasonal rates

Set prices for dates or seasons in your rental software.

With conditions

Change prices for a range of dates.

Details: Ask for a quote and check what is included.

  • Only open dates change. Booked dates are skipped.
With conditions

Set prices for selected dates.

Plan: FLEX / PRO / PRO+

  • Change daily prices in the monthly or yearly calendar. We do not know if you can save named seasons and reuse their rules.
With conditions

Set seasonal prices with reusable templates.

Details: All plans based on property count

  • You can have up to 20 templates. Sync properties to apply template changes. One date period cannot cross the end of a year.
Minimum stays

Set minimum stays. Check limits for each date and booking site.

With conditions

Set minimum and maximum stays by date.

Details: Ask for a quote and check what is included.

  • Default listing settings apply to future dates as they open. For dates already open to bookings, update the calendar. Rules for specific dates take priority.
With conditions

Set minimum stays in the property calendar

Plan: FLEX / PRO / PRO+

  • Set rules for a property’s grouped listings or for one linked site. Each site’s limits still apply.
With conditions

Set minimum stays for each rate period. The arrival-day rule covers the whole stay.

Details: All plans based on property count

  • An outside pricing service can replace prices and stay rules.
Gap night rules

Adjust rules for unbooked nights between stays.

With conditions

Allow shorter stays to fill gaps between bookings.

Details: Ask for a quote and check what is included.

  • Set the smallest gap and how far ahead to look. Manual changes turn the rule off for those dates. A multi-unit group needs a gap in every unit.
With conditions

Allow shorter stays to fill gaps between bookings.

Details: PRO+; connected Airbnb listing

  • PRO+ Revenue Management can change minimum stays in gaps or at their ends. You need a connected Airbnb listing. The tool must be offered in your market. The US is listed.
With conditions

Allow or block shorter gaps between bookings, with a minimum stay you choose.

Details: All plans based on property count

  • Open Property Rule Settings. If a gap is too short, choose whether the minimum stay still applies.
Length of stay discounts

Give discounts based on how long guests stay.

With conditions

Weekly and monthly discounts

Details: Ask for a quote and check what is included.

  • Support differs by booking site. Custom day counts for monthly discounts apply to Hostaway direct, website and Google Vacation Rentals bookings.
With conditions

Weekly and monthly Airbnb discounts

Details: Airbnb channel; PRO / PRO+ for direct-booking discounts

  • Edit discounts in the Airbnb listing editor if your chosen sync type allows it. The pricing table also lists direct-booking discounts for length of stay on PRO/PRO+.
With conditions

Offer fixed-amount or percentage discounts for longer stays.

Details: All plans based on property count

  • Booking-site support varies. Set up how weekly and monthly prices work together. Airbnb handles percentage rounding differently.
Last minute discounts

Give discounts based on how soon guests arrive.

With conditions

Add a last-minute discount by hand after booking.

Details: Ask for a quote and check what is included.

  • You add the listed custom discounts by hand after booking. Use them for Hostaway direct and website bookings. They do not apply on their own before booking on every travel site.
With conditions

Offer last-minute discounts through Dynamic Pricing.

Details: PRO+; connected Airbnb listing

  • PRO+ guide currently fixes the discount at 15%. The strategy starts discounts within 21, 14 or 7 days. You need an Airbnb connection. Channel promotions can apply on top.
With conditions

Automatically discount stays arriving within your chosen number of days.

Details: All plans based on property count

  • Calculations differ by booking site. Airbnb allows up to 28 days.
Dynamic pricing

Built-in tools that set prices and connections to outside pricing tools are separate features.

With conditions

Built-in tools adjust nightly prices each day.

Details: Ask for a quote and check what is included.

  • Pay for each listing you turn on. Manual calendar prices stay in place. Limited market data can produce the same price across dates. Higher rental income is not independently confirmed.
With conditions

Built-in tools adjust nightly prices.

Details: PRO+; connected Airbnb listing

  • Prices update every 24 hours based on market demand. Set price limits, seasonal and weekend rules, and minimum stays. You need an Airbnb listing. The US is supported; guides disagree about some other countries. Fees and taxes do not change.
With conditions

Use PriceLabs or Beyond to adjust nightly prices.

Details: All plans based on property count

  • You need the outside service. Imported prices cannot be edited in the connected price view. Set website weekly and monthly prices separately.
  • We could not confirm a built-in market-based pricing tool.
Pricing connections

Connections to nightly-pricing tools and what they require.

With conditions

PriceLabs rate connection

Details: Ask for a quote and check what is included.

  • Use a separate PriceLabs account. Connect it with the access details from Hostaway’s marketplace. Prices are sent every 24 hours. PriceLabs does not open or block dates. Check its plan and fees.
With conditions

PriceLabs, Beyond, Wheelhouse and DPGO

Plan: FLEX / PRO / PRO+

  • You need a separate provider account and its approval. Give PriceLabs the right property location. Turn on access for each property. Its guide says it syncs on its own every four hours.
With conditions

PriceLabs and Beyond

Details: All plans based on property count

  • You need an account and API key from the pricing service. Choose your properties to share nightly prices and minimum stays.
05 / Guest messaging & AI
Unified inbox

See guest message threads from supported booking sites in one view.

With conditions

Read booking-site, email, text and WhatsApp messages together.

Details: Ask for a quote and check what is included.

  • Setup and tools vary by channel. Ask which messages your account supports and what they cost.
With conditions

Read Airbnb, Booking.com, Vrbo and direct messages in one inbox.

Plan: FLEX / PRO / PRO+

  • iCal connections do not provide the same guest messaging tools.
With conditions

Read guest questions and booking messages in one inbox.

Details: All plans based on property count

  • Connect a supported booking site or message source. Inbox permissions vary by source.
Scheduled messages

Schedule messages before or after booking dates and times.

With conditions

Schedule messages around booking events.

Details: Ask for a quote and check what is included.

  • Timing can be offset by up to 60 days. Booking.com messages stop seven days after check-out or cancellation. Booking-site email aliases may expire.
With conditions

Messages scheduled around arrival and departure

Plan: FLEX / PRO / PRO+

  • Property time zone controls timing. A trigger three days before arrival runs exactly then. Late bookings need the separate last-minute option.
With conditions

Schedule messages around arrival, departure and other dates.

Details: All plans based on property count

  • Turn on each message rule. Set the late-booking option to handle bookings made after a message’s scheduled time.
  • Rules use the first property by default. Change the setting if you need more.
Event triggers

Send messages when listed booking events happen.

With conditions

Send messages for booking, stay, payment or door-code events.

Details: Ask for a quote and check what is included.

  • Payment Success works for charges managed through Hostaway. For payments taken by booking sites, use payment-status rules.
With conditions

Send messages when guests inquire, book, change or cancel.

Plan: FLEX / PRO / PRO+

  • Saved messages also support arrival and departure. Check the properties and timing before turning them on.
With conditions

Send email, app alerts or texts when invoice events or status changes happen.

Details: All plans based on property count

  • Turn on the rule and choose recipients. Texts need a connected SMS service and phone number.
Conditional messages

Rules that send or skip messages based on booking details.

With conditions

Use booking details, open dates or payment rules to choose messages.

Details: Ask for a quote and check what is included.

  • Rules usually must match when an event starts a task. Reservation and Always settings can check again. Extra rules cannot be changed once created.
With conditions

Send messages based on stay length and back-to-back bookings.

Plan: FLEX / PRO / PRO+

  • Set minimum and maximum stay lengths. Skip repeat check-in messages for back-to-back bookings. You can turn off automation for one guest or one property.
With conditions

Choose which booking sites and properties a message rule covers.

Details: All plans based on property count

  • Event rules have extra conditions. Set date and repeating conditions within the date event.
Message templates

Reuse message templates and fill them with supported guest or booking details.

With conditions

Reuse messages with guest and stay details.

Details: Ask for a quote and check what is included.

  • Write your saved messages and set their format for each channel.
With conditions

Reuse saved guest messages.

Plan: FLEX / PRO / PRO+

  • Set messages for each property. JPG, PNG and GIF images can be up to 25MB. Share PDFs as links; attachments are not confirmed.
Available

Save replies and use fields that fill in guest or booking details.

Details: All plans based on property count

AI suggested replies

AI writes a draft. A person checks or sends it.

With conditions

AI drafts replies using property and booking details.

Details: Ask for a quote and check what is included.

  • Turn on AI Replies and add the facts it should use. Missing facts may stop it from writing a draft. Ask what it costs for your account.
With conditions

AI Assistant writes drafts for you to review and send.

Check plan: PRO / PRO+; FLEX is unclear

  • The pricing table lists PRO and PRO+. The FLEX card also lists AI replies. Ask whether FLEX includes them.
With conditions

AI writes reply drafts for you to review.

Details: All plans based on property count

  • The automatic AI Assistant is a separate option you must turn on.
AI automatic replies

AI sends guest replies without a person approving each one. Check the limits.

With conditions

AI can send replies that match your rules.

Details: Ask for a quote and check what is included.

  • Choose Auto-reply for each rule you want. It sends without waiting for approval. Set up and test the saved knowledge first.
With conditions

AI Agent can send replies for you.

Plan: PRO+

  • The account owner or admin chooses properties and booking stages. Send at once or after a delay. Answers to inquiries do not accept bookings. Add knowledge as text; the Agent cannot read linked pages or uploaded files.
With conditions

AI Assistant can answer basic guest questions for you.

Details: All plans based on property count

  • This is a beta feature. It uses Staylio by default. The all-source option adds Airbnb, Vrbo, Booking.com and email.
  • It replies only if a person has not replied recently. It skips questions it cannot answer.
Approval before AI sends

Controls for a person to check an AI reply before it is sent.

With conditions

Review drafts or let AI send replies.

Draft replies
Review, edit or replace the draft before sending.
Automatic replies
Auto-reply sends without waiting for your approval.

Details: Ask for a quote and check what is included.

With conditions

Review drafts or let AI send replies.

Draft replies
AI Assistant needs you to click Send. Listed on PRO and PRO+.
Automatic replies
AI Agent on PRO+ can send at once or after a delay. During the delay, you can edit the reply or cancel it by replying yourself. It does not wait for approval.
With conditions

Review reply drafts, or turn off the automatic assistant.

Details: All plans based on property count

  • Automatic Assistant is a separate beta option. You must turn it on. Its replies do not all need your approval.
Translations

Check automatic message translation. Templates written in several languages are a different feature.

With conditions

Translate incoming messages with one click.

Details: Ask for a quote and check what is included.

  • Hostaway lists inbox translation across channels. We could not confirm all supported languages or usage limits.
With conditions

Automatic message translation is listed.

Check plan: PRO+ is listed, but plan details conflict.

  • The PRO+ card includes it. The comparison table says all plans can request it. Older guides describe saved messages in different languages or a browser extension. Ask how it works now.

We could not confirm translation of messages you receive or send.

SMS messages

Text guests by SMS. Check supported countries, phone numbers and fees.

With conditions

Send and receive texts in the inbox.

Details: Ask for a quote and check what is included.

  • Ask about activation, supported countries and message fees.

We could not confirm built-in texts to guests, supported countries, sending numbers or fees. Text alerts to cleaners are a separate feature.

With conditions

Text guests through Twilio, or use a shared number for outgoing texts.

Details: All plans based on property count

  • To use your own number, set up and verify a Twilio account and number. Twilio fees apply.
  • Incoming texts need an existing thread and a recent booking to match the guest. The shared number only sends texts.
Email messages

Email guests. Check sender and booking-site limits.

With conditions

Email in the inbox and automations

Details: Ask for a quote and check what is included.

  • Booking-site email aliases may stop working after a set time. This can limit later contact with guests.
With conditions

Email guests who booked directly.

Plan: PRO / PRO+

  • A guest email on the reservation creates an inbox thread. The host name is used as sender and messages use the account’s email.
With conditions

Email guests with the Lodgix sender or your own email domain.

Details: All plans based on property count

  • The default uses Lodgix to send and your address for replies. To use your domain as sender, set up SPF records or custom SMTP.
06 / Direct bookings & payments
Website builder

Vendor-provided tools to create and host a direct-booking website.

With conditions

Build a booking website. Pro is an extra option.

Details: Ask for a quote and check what is included.

  • The basic website is included. Pro lists $49 per month. Direct-booking fee descriptions conflict, so ask which fees apply.
With conditions

Build a direct-booking website from templates.

Plan: PRO / PRO+

  • Use a desktop to create the site. Premium templates need payment details. Your own web address or white label can cost extra. Set up listings, payments and the address before taking bookings.
With conditions

Customize hosted booking pages. A full website-building service is separate.

Details: All plans based on property count

  • You can change the logo, styles and layout. WordPress websites and paid development are separate services.
Booking widget

Add a booking engine to a website hosted elsewhere.

With conditions

Add a booking calendar to your website.

Details: Ask for a quote and check what is included.

  • You need a published Hostaway booking website. Each page allows one calendar widget. You cannot embed the booking website itself in an iframe.
With conditions

Add a booking form or WordPress plugin to your website.

Plan: PRO / PRO+

  • Set up a direct-booking channel, prices and open dates. Add a booking widget for each property. Connect Stripe to collect online payments.
With conditions

Put booking calendars for one or more properties on your website.

Details: All plans based on property count

  • You need your own hosted website. Use the WordPress plugin or calendar embed.
Custom domain

Use your own domain for the provider’s direct-booking website.

With conditions

Use your own web address.

Details: Ask for a quote and check what is included.

  • Change DNS records with your web-address provider. The address costs extra. Setup for the standard website can take up to 48 hours.
With conditions

Use your own web address.

Details: PRO / PRO+; additional fee

  • A free iGMS web address is available. Using your own address needs DNS setup. PRO and PRO+ charge extra for a custom address or white label.

You can use your own web address for a separate website. We could not confirm this for Lodgix-hosted booking pages.

Payment processors

Payment services, with country and plan requirements.

With conditions

Connect Stripe, Braintree or Authorize.net.

Details: Ask for a quote and check what is included.

  • Each service needs its own account and charges fees. Deposit holds and renewal options differ.
With conditions

Stripe for supported booking payments

Plan: PRO / PRO+

  • Connect a Stripe account to take online payments for Booking.com and direct or manual bookings. Billing controlled by a channel works differently. Payment processing costs extra.
With conditions

Stripe and Authorize.net

Details: All plans based on property count

  • You need a supported payment-service account. Its fees are separate.
Payment schedules

Schedule booking payments or installments. Check which booking types are supported.

With conditions

Split payments into stages and charge the balance later.

Details: Ask for a quote and check what is included.

  • Exclude sites that collect the guest’s payment themselves. The balance adjusts after price changes or charges you make by hand.

We do not know if payments can be split into automatic installments or retried after a failed charge. Invoices can show a partial payment.

With conditions

Set a first payment and remaining balance. You can turn on automatic card payments.

Details: All plans based on property count

  • You collect payments yourself by default. To collect them automatically, turn that option on. Choose when to skip it and what to do if payment fails.
  • You need a supported payment service and a saved payment method.
Security deposits

Collect or hold refundable deposits. Damage insurance and protection are separate features.

With conditions

Set up card deposit holds automatically or by hand.

Payment services
Stripe holds last 7 days; Authorize.net holds last 30 days. Braintree is not supported.
Renewals
Only Stripe renews holds automatically. This is off for stays of 7 days or less. Renewal can happen no later than 2 days after check-out.
Reports
The listed money reports and guest receipts leave out holds that were charged.

Details: Ask for a quote and check what is included.

With conditions

Charge or hold a refundable deposit

Booking sites
Works for Vrbo, Booking.com and direct bookings. Booking.com allows a charge, not a hold.
Timing
Vrbo returns unclaimed deposits after 14 days. Stripe holds expire after 7 days and renew automatically. Guests may briefly see two holds.

Plan: PRO / PRO+

With conditions

Collect a refundable deposit or hold money on a card.

Details: All plans based on property count

  • Choose the deposit type and timing. Card holds often last 7 days. They may end before the guest leaves. A damage waiver is different.
Refunds

Issue refunds through supported payment steps. Check whether fees are refunded too.

With conditions

Partial or full Stripe refunds per charge

Details: Ask for a quote and check what is included.

  • This applies when you manage payment, not when Airbnb collects it. You cannot make Braintree/Authorize.net refunds in this dashboard. Refunds do not update Total Paid.
With conditions

Record a refund and complete it in Stripe

Plan: PRO / PRO+

  • For Booking.com and manual/direct billing, a refund entry in iGMS does not send money back. The host must also complete the online refund in Stripe.
With conditions

Send refunds through the payment service, then record them in Lodgix.

Details: All plans based on property count

  • Sign in to the payment service to send the refund. Lodgix keeps the record.
Rental agreements

Create, send or sign guest agreements. Check whether electronic signatures are supported.

With conditions

Let guests sign rental agreements online.

Details: Ask for a quote and check what is included.

  • Set up the agreement and guest steps. Whether it is legally binding is not confirmed.
With conditions

Rental agreement in the check-in form

Plan: PRO / PRO+

  • Direct-booking forms support short- and long-stay agreements. The guide covers fewer than 28 nights and more than 28. Ask what happens at exactly 28 nights and how signing is recorded.
With conditions

Make guest agreements that can be signed online.

Details: All plans based on property count

  • You can require signing during direct checkout. Guests from booking sites get a request after booking or access through Staylio.
Guest verification

Checks of guest identity or bookings. These do not guarantee you meet legal rules.

With conditions

Connect Autohost to screen guests and check IDs.

Details: Ask for a quote and check what is included.

  • You need a separate Autohost account, API link and message rules. A manager must review flagged cases. ID on a check-in form does not prove the ID is real.
With conditions

Request guest ID photos

Plan: PRO / PRO+

  • PRO/PRO+ forms on direct booking sites collect photos of ID cards. The host can review these photos. We do not know if the tool checks that an ID is real. We also could not confirm checks of faces or other physical traits.
With conditions

Use Guest Verify for photo-ID and selfie checks.

Details: All plans based on property count

  • Turn on Guest Verify and accept its terms. A 2023 guide lists $1 per attempt, including failed checks and retries. Check the current fee.
Direct booking fees

Fees for direct bookings. Check payment-processing fees and paid protection too.

With conditions

US Stripe website fees need checking.

Listed rate
Help lists 1.8% of the base price and fees, excluding tax. The host or guest can pay it.
Conflicting fees
Help says this is not added to 0.5%, but the Pro page lists both fees. Ask which terms apply. Do not add the two rates together.

Details: Ask for a quote and check what is included.

We could not confirm all direct-booking fees for each plan. FLEX lists a 0% booking fee. Full direct-booking tools are listed on PRO and PRO+.

With conditions

Lodgix charges no commission on bookings from your own website.

Details: All plans based on property count

  • Plan fees, payment fees, paid add-ons and outside services still cost money.
07 / Cleaning & operations
Automatic tasks

Creates tasks automatically from bookings or events linked to a booking.

With conditions

Create tasks yourself or from booking events.

Details: Ask for a quote and check what is included.

  • Apply an auto-task to one channel or all channels. Use Create tasks to apply it to existing bookings. Changing task times by hand stops later booking-time updates.
With conditions

Checkout cleaning tasks created automatically

Plan: FLEX / PRO / PRO+

  • Cleaners can be assigned by hand or automatically. Set up at least one cleaner per property. Priority and which cleaners are free decide who gets the task. If no cleaner is free, the task stays unassigned. This needs Admin, Head of Cleaners or Task Management permission.
  • Approved bookings create a cleaning task for checkout, based on property settings. Manual and iCal bookings can create tasks too. This automates cleaning tasks. It does not automatically assign a handyman.
With conditions

Assign cleaners by default and create repeating work orders.

Details: All plans based on property count

  • Choose the default cleaner for each property. Apply it to existing or new bookings. Repeating work orders create future tasks.
Cleaner access

Give cleaners access to tasks or calendars without extra management tools they do not need.

With conditions

Choose what cleaners can see.

Details: Ask for a quote and check what is included.

  • Set their listing and tool permissions. Admins can see all listings and tools.
With conditions

Invite cleaners to see their tasks.

Plan: FLEX / PRO / PRO+

  • Task states include assigned, accepted, completed and rejected. Cleaners update the status. Head cleaners, managers and admins can assign tasks and change their settings. A rejected task needs a reason.
  • A manager must allow calendar access. Each account can join only one team. Cleaners on several teams need a separate account and email for each.
With conditions

Cleaners use the Admin app for their assigned tasks.

Details: All plans based on property count

  • Set the Cleaning Staff role and allowed properties. Each cleaner sees their own cleaning work.
Task checklists

Reuse task lists and mark jobs done.

With conditions

Save and reuse task checklists.

Details: Ask for a quote and check what is included.

  • Check off each item. You cannot change the order while making the list or after saving it.
With conditions

Basic cleaning checklist

Plan: FLEX / PRO / PRO+

  • Cleaners check off steps and mark the job done. Ask about more detailed checklists and proof of work.
With conditions

Make cleaning checklists with required and optional steps.

Details: All plans based on property count

  • Attach the checklist to the cleaning job. Required steps must be done before the job can be finished.
Photo requirements

Ask for or require photos of finished work.

Tasks can include images. We do not know if photos can be requested or required before a task is marked done.

The guides cover cleaning steps and checklists. We could not confirm if the built-in cleaning tools ask for or require completion photos.

Details: FLEX / PRO / PRO+

With conditions

Require photos for checklist steps.

Details: All plans based on property count

  • Mark the step as required. Photos for reporting damage are a separate process.
Task notifications

Send notices when tasks are assigned, changed or completed.

With conditions

Task reminders, assignee updates and late-task alerts

Details: Ask for a quote and check what is included.

  • Reminders run at 8 am on the task day, in the listing’s time zone. Same-day bookings have a separate rule. Chosen supervisors get alerts when tasks start or end more than 30 minutes late.
With conditions

Send cleaners text, email and app alerts.

Plan: FLEX / PRO / PRO+

  • Cleaners get task details and a reminder the evening before. The guide says cleaning text alerts are free. Guest text messages are a separate question.
With conditions

Send an app alert when a housekeeper gets an assignment.

Details: All plans based on property count

  • The housekeeper needs the Admin app with device alerts turned on.
Maintenance tasks

Record maintenance jobs or assign them to someone. General reminders are a separate feature.

With conditions

Recurring maintenance tasks

Details: Ask for a quote and check what is included.

  • Contact support to activate recurring tasks. Tasks are created up to one month ahead. Tasks edited by hand may stop receiving later changes.
With conditions

Create handyman tasks yourself.

Plan: FLEX / PRO / PRO+

  • Automatic assignment applies to repeat cleaning tasks, not handyman tasks.
With conditions

Assign repair jobs to staff or outside workers and track completion.

Details: All plans based on property count

  • Charging costs to owners and creating statements need the Property Management add-on.
Cleaning connections

Connections to outside cleaning services, with their setup requirements.

With conditions

Connect Turno to schedule cleaners.

Details: Ask for a quote and check what is included.

  • You need a separate Turno account and must link properties. Its fees and terms apply. Cleaning jobs appear in Turno, not Hostaway.
With conditions

Turno cleaning connection

Plan: FLEX / PRO / PRO+

  • You need your own working Turno account. Approve access and link listings. Set up your cleaners. Unlinking normally deletes cleaning tasks. The guide offers a setting to keep tasks if a booking is canceled after check-in.

Lodgix has built-in cleaning tools. We could not confirm a connection to an outside turnover service.

08 / Check-in & smart access
Checkin instructions

Send check-in details to guests at supported stages of a booking.

With conditions

Show arrival details after guests meet your conditions.

Details: Ask for a quote and check what is included.

  • Showing the door code, Wi-Fi details or address can depend on conditions. These can include payment, an agreement, preauthorization, a completed form or time. If no conditions are set, the details stay visible.
With conditions

Schedule messages with check-in details.

Plan: FLEX / PRO / PRO+

  • Use Before Check-In or On Check-in Day templates. Property time zone applies. Enable last-minute booking handling if late bookings should receive instructions.
With conditions

Share arrival details through Staylio and scheduled messages.

Details: All plans based on property count

  • Fill in the property details and turn on scheduled messages. Guests need Staylio access to view the app.
Guest portal

A booking page or portal for guests. Check what guests can do there.

With conditions

Reservation portal with stay details and payments

Details: Ask for a quote and check what is included.

  • It can show instructions, balances, extras and receipts. After checkout, you cannot add or update a card. Payment links are a separate option.
With conditions

Manage Your Stay reservation portal

Plan: PRO / PRO+

  • Website guests can pay, add guests or extend stays without host approval after payment. They cannot shorten stays or reduce guest count. Cancellation requires email/SMS verification. Only active eligible bookings are shown.
With conditions

Guests use Staylio for arrival and departure details, messages and agreements.

Details: All plans based on property count

  • Guests install the app. Set up its content and features in Lodgix.
Lock connections

Supported smart-lock platforms connect directly or through another service.

With conditions

Connect supported smart locks

Details: Ask for a quote and check what is included.

  • You need compatible devices, the provider’s permission and accepted payment terms. Do not use Smart Locks and RemoteLock for the same lock at the same time.
With conditions

Connect supported smart locks.

Plan: FLEX / PRO / PRO+

  • You need a compatible device, the provider’s login and a separate Smart Devices plan. Link each device to its property.
With conditions

RemoteLock, PointCentral, dormakaba / Kaba and eRentalLock

Details: All plans based on property count

  • You need supported hardware and a provider account. Kaba PM mode needs at least 10 locks.
Automatic lock codes

Creates lock codes automatically for each booking. Check the required hardware and services.

With conditions

Create door codes for bookings automatically.

Details: Ask for a quote and check what is included.

  • Device limits apply. A booking with several units needs codes added by hand. Save and sync does not create deleted booking codes again on its own.

We do not know if each booking gets a unique code made automatically. Linked locks can show codes on booking cards and in messages.

With conditions

Make a door code for each booking at the time you choose before arrival.

Details: All plans based on property count

  • Set up the lock-provider account and link the property to a supported lock. You can also make a code manually.
Code scheduling

Set codes to work only during the stated check-in and checkout times.

With conditions

Make door codes work around check-in and check-out.

Details: Ask for a quote and check what is included.

  • Early setup and activation depend on the lock. Booking changes update access times. Canceling a booking ends access.

We do not know if codes switch on and off with the stay dates or adjust for early arrival.

With conditions

Choose when codes work around arrival and departure.

Details: All plans based on property count

  • PointCentral allows 0, 1 or 2 extra hours. Other services have different timing rules. Kaba uses preset profiles.
Code delivery

Send booking access codes to guests through supported channels.

With conditions

Add door codes to automatic guest messages.

Details: Ask for a quote and check what is included.

  • A default listing code is used only when a reservation has no door code. Lock-side edits do not sync back to Hostaway.
With conditions

Add door codes to saved guest messages.

Plan: FLEX / PRO / PRO+

  • Assign a compatible smart lock to the property. Add the code variable to messages. The code also appears on the booking card.
With conditions

Add codes to emails, documents and automatic messages, or show them in Staylio.

Details: All plans based on property count

  • Make the code first. Staylio needs a lock connection and a generated code to show its door card.
Access extra costs

Smart-access software or connections may cost extra. Hardware is a separate cost.

With conditions

Pay for each linked smart device.

Details: Ask for a quote and check what is included.

  • Monthly prices depend on the number of devices. We could not confirm the currency, so ask for a quote. Nuki also needs a device plan and keypad.
With conditions

$5 per device per month for Smart Devices

Plan: FLEX / PRO / PRO+

  • You must accept the contract and use hardware that works with it. Vendor hardware and outside services may cost extra. Check the currency and tax terms.
With conditions

RemoteLock requires a paid provider plan

Details: All plans based on property count

  • Buy hardware and pay provider fees separately. We could not confirm the exact provider price.
09 / Reports & accounting
Booking reports

Reports about bookings. Check which measures they include.

With conditions

Filter booking reports and download CSV files.

Details: Ask for a quote and check what is included.

  • Choose visible or all reservation fields. Guest-data export relies on the Online Check-In Form being enabled. This is not a full-system backup.
With conditions

See booking status, stay details and payouts.

Plan: FLEX / PRO / PRO+

  • Filter by account, year, period, listing or owner. Bookings spanning months appear in each month that applies. Reports exclude iCal platforms.
Available

View sales and salesperson reports. Filter by date, property and invoice status.

Details: All plans based on property count

Occupancy reports

See how often your rentals are booked. Filter by date or property.

With conditions

See booked nights, check-ins and how often properties are booked.

Details: Ask for a quote and check what is included.

  • Reports by date can include blocked dates. Multi-unit bookings count dates for each booking, not dates multiplied by the number of units.
With conditions

Occupancy and performance dashboard

Plan: FLEX / PRO / PRO+

  • Occupancy is booked nights divided by available nights. Your role and assigned properties affect what you see in the dashboard. Check which source channels cover your properties.
With conditions

See how often properties are booked.

Details: All plans based on property count

  • We could not confirm the filters or exact calculation.
Revenue reports

Revenue reports and the measures they include. These are separate from financial accounting.

With conditions

See income figures in occupancy reports.

Details: Ask for a quote and check what is included.

  • The figures depend on your chosen formula. They are not always net profit.
With conditions

See monthly income. PRO+ adds a cashflow report.

Plan: FLEX / PRO / PRO+

  • Monthly report supports property/account/time filters. Vrbo is listed as Nights Sold only. Do not treat its row as complete revenue. iCal platforms are excluded.
With conditions

View detailed income, monthly totals and comparisons.

Details: All plans based on property count

  • Income Detail splits stays across report dates. A canceled invoice can still show fees charged when a guest cancels.
Owner statements

Statements for property owners. Check which income and expenses they include.

With conditions

Create owner statements with income, costs and payouts.

Details: Ask for a quote and check what is included.

  • Totals depend on your formulas. Statements do not replace accounting invoices.
With conditions

Monthly property-owner statements

Owner access
One owner per property. Owners see statements only after they are final.
Finalizing
Finalize periods in date order. Booking totals keep the settings from their first statement. Ask who can finalize statements; the guide gives conflicting role details.

Plan: PRO+

With conditions

Make monthly or quarterly owner statements for income, costs and work orders.

Details: Property Management add-on

  • Publish each statement. Remake it after later booking changes.
Expense tracking

Record property or booking expenses in the software.

With conditions

Expenses, extras and recurring entries

Details: Ask for a quote and check what is included.

  • Enter costs as negative amounts and extras as positive amounts. Refresh owner statements after changes. Changing a finished task does not change its saved cost.
With conditions

Property expenses and adjustments

Plan: PRO+

  • PRO+ lets you record services, supplies and credits for statements. You cannot delete finalized expenses. To correct them, use credits or reopen periods. The history stays saved.
With conditions

Track costs and fees by property or booking.

Details: Property Management add-on

  • The paid add-on can include these costs in owner statements.
Accounting connections

Which accounting tools connect and what they can share.

With conditions

Connect QuickBooks Online.

Details: Ask for a quote and check what is included.

  • You need a separate QuickBooks plan. Ask about connection fees and which accounting tasks are supported.

We could not confirm a direct link to accounting software such as QuickBooks or Xero.

With conditions

Send guests, invoices and payments to QuickBooks Online.

Details: QuickBooks Sync add-on

  • You need the paid QuickBooks Sync add-on and a QuickBooks Online account.
Report exports

Download reports in the listed file types.

With conditions

Download occupancy and cost reports as CSV files.

Details: Ask for a quote and check what is included.

  • We do not know if every report can be saved as a PDF.
With conditions

Download booking CSV files and monthly income PDFs.

Plan: FLEX / PRO / PRO+

  • You can print monthly income reports or save them as PDFs. We do not know if all other data and files can be exported.
Available

Download supported booking and cleaning reports as Excel or PDF files.

Details: All plans based on property count

10 / Team & owner access
Team users

Extra staff accounts, with any user or plan limits.

With conditions

Add users and user groups.

Details: Ask for a quote and check what is included.

  • The main account owner controls account-wide alert settings. Admins can manage their own alerts.
With conditions

Invite staff and choose what they can access.

Plan: FLEX / PRO / PRO+

  • We could not confirm a user limit or a fee for each user. Extra tools for support staff are sold separately.
Available

Create separate logins with admin, front-desk or cleaning roles.

Details: All plans based on property count

User permissions

Choose what each person can see and do.

With conditions

Choose which tools, contacts and money details each user can see.

Details: Ask for a quote and check what is included.

  • Admins can see all listings. Anyone who can view the inbox can also send messages. Remove inbox access to stop sending.
With conditions

Choose a role and change what it can access.

Plan: FLEX / PRO / PRO+

  • Choose a main role. Change what it can access. Administrators always see all properties. Choose another role if you need to limit access.
Available

Group team members and choose what they can access.

Details: All plans based on property count

Choose which properties each person can access

Choose which properties a person can access.

With conditions

Choose which listings each user can see.

Details: Ask for a quote and check what is included.

  • Admins can see all listings. Owners of one unit in a multi-unit group can see the group’s calendars and bookings.
With conditions

Choose which properties, groups, labels or accounts staff can see.

Plan: FLEX / PRO / PRO+

  • Administrators cannot be restricted. Owners use Access as Owner only; each property can have one assigned owner.
With conditions

Choose which properties Cleaning Staff can see.

Details: All plans based on property count

  • Without this restriction, cleaners can see all properties. We could not confirm the same property limits for other roles.
Owner portal

Let owners view property, booking or financial details.

With conditions

Owner access to selected property information

Details: Ask for a quote and check what is included.

  • An owner assigned to a child unit can see the whole multi-unit group. Use standalone or cross-linked listings if you need separate access.
With conditions

Owner access to assigned properties

Plan: PRO / PRO+

  • PRO/PRO+ has an owner portal. Property owners get Access as Owner, not general label/account grants. PRO+ statements are view-only. They appear once final.
With conditions

Give owners access to calendars, statements and a dashboard you set up.

Details: Property Management add-on

  • Create an owner record and login. The manager chooses what the owner can see.
Mobile app

A mobile app. A website that fits a phone screen does not confirm an app.

With conditions

See tasks and update their status on your phone.

Details: Ask for a quote and check what is included.

  • We do not know if all desktop tools work in the app.
With conditions

Use the iOS or Android app.

Plan: FLEX / PRO / PRO+

  • Cleaners can see tasks and get app alerts. We do not know if every desktop tool also works in the app.
Available

Use Lodgix Admin on iPhone or Android. Guests use the separate Staylio app.

Details: All plans based on property count

11 / Integrations & data access
Public API

An API for outside developers. API connections to booking sites alone do not confirm developer access.

With conditions

Turn on API access in the dashboard.

Details: Ask for a quote and check what is included.

  • You need an account ID/API key and a partner choice. The generic Hostaway Public API choice supports tools outside the marketplace. At least one listing is required.
With conditions

Connect your own software through the API.

Details: PRO / PRO+; access on request

  • Register your app and get the user’s permission before connecting.
With conditions

Connect your own software with REST API v2.

Details: All plans; you need an API key with the right permissions.

  • Create an API key and give it the permissions it needs.
API access conditions

Who can use the developer API, including required plans, approval and access limits.

With conditions

Account credentials and at least one listing

Details: Ask for a quote and check what is included.

  • You must choose a partner. A generic public API option is available. Access tokens last at most 24 months. Renewal every 12 months is recommended. Fees and plan qualification need checking.
With conditions

Register your app and ask users for access.

Details: PRO / PRO+; access on request

  • Join the developer program first. Each user must approve what your app can do.
With conditions

Create and manage API keys in Account → API Keys.

Details: All plans; you need an API key with the right permissions.

  • You need a Lodgix account and permission for each action. Reading the public guide does not grant access to account data.
Webhooks

Sends notices about events to linked systems.

With conditions

Selected reservation, inbound-message and task events

Details: Ask for a quote and check what is included.

  • The admin sets up at least one event. They can also filter by listing or channel. Owner-stay updates have limits. Fields that arrive later may need to be fetched through the API.
With conditions

Send alerts about bookings, calendars, guests, properties and messages.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

  • Support handles signup. Calendar alerts are available on request. They need a 200 OK reply. Otherwise, retries wait longer each time. Signing with a shared secret is optional. You must set it up.
With conditions

Send message.received alerts to an HTTPS address you choose.

Details: All plans based on property count

  • Set up the address in the website. We could not confirm API tools to manage these alerts.
Zapier

A Zapier connection with stated events, actions or plan requirements.

With conditions

Start Zapier tasks from bookings, add notes or search.

Details: Ask for a quote and check what is included.

  • You need a paid Hostaway plan, main-owner access, API details and a Zapier account. Zapier fees may apply.

We could not confirm a supported iGMS app for Zapier.

With conditions

Use the invite-only Lodgix app in Zapier, with six booking or inquiry triggers.

Details: All plans based on property count

  • You need a Zapier account and an invitation from inside Lodgix. The app is not listed in the public marketplace.
Data export

Check which data you can take with you, beyond calendar feeds. Ask which file types you can download.

With conditions

Download bookings and guest data.

Details: Ask for a quote and check what is included.

  • Choose visible or all reservation fields. Guest-data export relies on the Online Check-In Form being enabled. This is not a full-system backup.
With conditions

Reservation CSV and calendar/task feeds

Plan: FLEX / PRO / PRO+

  • You can export bookings to CSV. You can export booking and cleaning calendars through iCal. We could not confirm a full account export with guest attachments and all history.
With conditions

Download Reservation Data Dump as Excel (.xlsx), plus supported reports.

Details: All plans based on property count

  • Exports cover selected dates and properties, not the whole account.
12 / Setup & support
Onboarding

Setup help, including whether it is optional or costs extra.

With conditions

Guided setup with specialists

Details: Ask for a quote and check what is included.

  • Agree on setup work, data moving, fees and timing in your quote.
With conditions

Follow a setup checklist or get guided help.

Details: PRO / PRO+; setup-session conditions apply

  • Pricing lists guided setup on PRO/PRO+. Its FAQ offers a free setup session for accounts with ten or more connected properties. Check what help is included for fewer properties.
With conditions

Get free setup help and one-to-one screen-share training.

Details: All plans based on property count

  • Book a session. Check imported properties and fees yourself.
Moving your data

Help or tools to import records from another system.

With conditions

CSV import for external bookings

Details: Ask for a quote and check what is included.

  • Use the template and fill in its required fields. One error stops the whole batch. Imported dates block availability. Check automation and payment settings before moving data.

You can link booking sites and import calendars. Ask support about moving other data; we could not confirm bulk imports or help moving from another system.

With conditions

Import Airbnb properties and bookings, or turn calendar blocks into bookings.

Details: All plans based on property count

  • Imports do not cover everything. Set taxes and fees yourself. Check prices, rules and imported invoice totals.
Help center

Public guides and help pages. These alone do not show the quality of support.

Available

Search public help guides.

Details: All visitors

  • Guides cover setup and daily tasks. Check each guide’s date and account requirements.
With conditions

Read help articles and guides.

Plan: FLEX / PRO / PRO+

  • You can read the guides without paying for a support chat. Help with your own account depends on your plan.
Available

Public help center and product guides

Details: All plans based on property count

Email support

Email support, with any plan limits. Response time is unconfirmed.

With conditions

Email support for device setup help.

Details: Ask for a quote and check what is included.

  • We could not confirm a general email response time.
With conditions

Contact support by email or form.

Plan: FLEX / PRO / PRO+

  • Online support is staffed 24 hours on weekdays and 5am–5pm EST on weekends. FLEX lists replies within 48 hours. We could not confirm a faster response time for everyone.
With conditions

Contact support by email.

Details: All plans based on property count

  • We could not confirm reply times or support commitments.
Chat support

Live or in-app support chat. Check whether help comes from a person, an AI bot or self-service pages.

We could not confirm live chat with a person. Support lists phone, a contact form and an AI agent.

With conditions

Contact support through chat.

Plan: FLEX / PRO / PRO+

  • Use chat for urgent issues. Staff are online 24 hours on weekdays and 5am–5pm EST on weekends. FLEX lists replies within 48 hours.

We could not confirm live support chat. Guest chat and screen-share training are separate services.

Phone support

Phone support, with any plan or country limits.

With conditions

24/7 phone support advertised

Details: Ask for a quote and check what is included.

With conditions

Request phone support.

Details: PRO / PRO+ upon request

  • We could not confirm phone hours or a promised response time for all users.

We could not confirm a staffed phone-support service. A published phone or training number does not confirm it.

13 / API features
API features are listed below. Each row shows its access rules. Live operation is not confirmed.
Documented API versions

Versions listed in the public API guides. This does not guarantee they work with your setup.

With conditions

REST API v1

Details: You need an account with API access. Ask for a quote.

With conditions

Uses v1 and v2 API paths.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

  • Reading data, calendars and messages uses v1 paths. Bookings, door codes and related tasks use v2 paths. The JSON Schema guide explains response formats. It is not a downloadable OpenAPI file.
Available

OpenAPI 3.0.2; contract v2 version 2.0.2

Details: All plans; you need an API key with the right permissions.

API authentication

Security methods listed in the API guide. Approval to use the API and the right plan are separate requirements.

With conditions

OAuth 2.0 client credentials with bearer token

Details: Ask for a quote and check what is included.

  • You need the account ID and secret key. Tokens expire no later than 24 months after creation.
With conditions

Use an access token.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

  • An approved app exchanges a code for a token. Add access_token to the URL query for each API request.
With conditions

Authorization: Token <API key>

Details: All plans; you need an API key with the right permissions.

  • Create an API key in your account. Each action needs its own permissions.
Read property records

Read property records through the API.

With conditions

Read listings

Details: You need an account with API access. Ask for a quote.

With conditions

Read properties and listings

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

  • Results come in pages. Your app can only read properties in the approved account. Insurance settings and door codes need extra permissions.
With conditions

List property records

Details: All plans; you need an API key with the right permissions.

  • API key with property:read
Read reservation records

An API tool reads booking records.

With conditions

Read bookings

Details: You need an account with API access. Ask for a quote.

  • Use includeResources=1 to include customFieldValues, reservationFees, reservationUnit and hostProxyEmail.
With conditions

Read bookings with date and status filters

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

  • You need messaging, smart-locks or external-cleaning-management permission. Missing counts by guest type are unknown. Some connections use zero as a default. Counts by guest type may not add up to the total.
With conditions

List / retrieve reservation records

Details: All plans; you need an API key with the right permissions.

  • API key with reservation:read
Create bookings

An API tool creates bookings. This does not confirm the same steps are available in the interface.

With conditions

Create bookings for supported channels.

Details: You need an account with API access. Ask for a quote.

  • Only channelId 2000, 2002 or 2020 is accepted. We do not know if the same actions are available in the app.
With conditions

Create direct bookings

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

  • Use v2/book-property with direct-bookings permission. This works only for airgms bookings. Send stay dates, guest details, total payout and currency. It creates an invoice unless you turn that off.
With conditions

Create a booking with dates, guest details and related records.

Details: All plans; you need an API key with the right permissions.

  • API key with reservation:write
Update bookings

An API tool changes booking fields. Check which fields and booking sites it supports.

With conditions

Change booking fields or cancel bookings.

Details: Ask for a quote and check what is included.

  • You cannot change listingMapId. Cancellation uses a separate API action. We do not know if it can issue refunds.
With conditions

Update direct bookings by reservation code

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

  • Use v2/book-property with reservation_code and the required booking fields. You need direct-bookings permission. This works only for airgms bookings. We do not know if you can edit bookings from other sites.
With conditions

Change booking dates, referrer and notes.

Details: All plans; you need an API key with the right permissions.

  • Use an API key with reservation:write permission.
  • Only listed fields can change. We could not confirm how updates reach connected booking sites.
Read guest data

Read guest records through a separate API tool or as part of a booking response. Check which option is supported.

With conditions

Read guest contact details from bookings.

Details: Ask for a quote and check what is included.

  • Guest details are part of booking records. We could not confirm a separate guest directory.
With conditions

Read guest records

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

  • You need messaging permission. Filter by guest UID or platform. Results come in pages. Names and photos may be missing. Contact details depend on the booking source.
With conditions

List / retrieve guest records

Details: All plans; you need an API key with the right permissions.

  • API key with guest:read
Update guest records

Updates guest records, not just contact fields on a booking.

We do not know if the API can update a guest record on its own. It can change contact fields on a booking.

We do not know if the API can update a guest record on its own.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

With conditions

Change fields in a guest record.

Details: All plans; you need an API key with the right permissions.

  • API key with guest:write
Read guest messages

An API tool reads guest messages or conversation details.

With conditions

Read conversations and messages

Details: Ask for a quote and check what is included.

  • Results normally include sent messages. Use includeScheduledMessages for other statuses. Use limit and offset to move through result pages.
With conditions

Read threads with their messages

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

  • You need messaging permission. Results come in pages. Filter by booking, thread or date updated. There are limits on combining these filters.

We could not confirm a way to read guest messages through the API. Webhook alerts are a different feature.

Send guest messages

An API tool adds or sends guest messages. Check access requirements separately.

With conditions

Send messages within an existing conversation

Details: Ask for a quote and check what is included.

  • Each account can make 30 requests per minute. Supported booking-site messages and email depend on the conversation.
With conditions

Send a message to a booking guest

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

  • You need messaging permission. Direct-booking guests get email. Other guests get messages through their booking site. Length limits vary. Use the returned message UID to check if it arrived.

We could not confirm a way to send guest messages through the API. Messages in the app are a different feature.

Read nightly rates

Read rates through an API tool or nightly-price fields in a calendar response.

With conditions

Read price and stay limits from calendar days

Details: Ask for a quote and check what is included.

  • Calendar records include price, minimumStay and maximumStay. You need account access and must choose the property and dates.
With conditions

Read nightly prices and minimum stays

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

  • Calendar records include currency, price and min_stay before booking-site markups. Read up to one year at a time. Your app needs permission to read the calendar.
With conditions

Retrieve per-property rate records

Details: All plans; you need an API key with the right permissions.

  • API key with pricing:read
Update nightly rates

Send nightly prices through the API. This is separate from working out which price to use.

With conditions

Change calendar prices and stay rules.

Details: Ask for a quote and check what is included.

  • Send date ranges or a batch of up to 200 date intervals.
With conditions

Update calendar rates and minimum stays

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

  • You need the calendar-control scope. A price must include its currency. Batch results may show ignored dates or warnings. Check the status of returned request IDs. Do not assume the request finished successfully at once.
With conditions

Create property rate records; patch individual rates

Details: All plans; you need an API key with the right permissions.

  • API key with pricing:write
Read availability calendar

Read open dates or calendar nights through the API.

With conditions

Read listing calendars

Details: You need an account with API access. Ask for a quote.

  • Use includeResources=1 to include bookings. Otherwise the bookings list is empty.
With conditions

Read property calendar for up to one year

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

  • You need calendar-control, direct-bookings or external-cleaning-management permission. Prices exclude any markup for a booking site. Older base fields repeat the current values.
With conditions

Find property IDs available for the dates you request.

Details: All plans; you need an API key with the right permissions.

  • Use an API key with property:read permission.
  • Send from_date and to_date. This finds available properties; it does not return a full nightly calendar.
Read payment records

Reads actual payment records. Changing payment settings or making payment links is a separate feature.

With conditions

Read guest charges and payment records.

Details: Ask for a quote and check what is included.

  • Filter paymentProvider by Stripe, Braintree, Authorize.net or offline. We do not know if the API can create online charges.

We do not know if the API can read individual payment records.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

We do not know if it can read each payment. Booking and deposit totals are not the same as payment records.

Read refund records

An API tool reads refund records. This does not confirm that it can issue refunds.

We could not confirm a separate API action for reading refunds. Refund amounts in a cancellation policy do not prove money was returned.

We do not know if the API can read refund records.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

We could not confirm access to refund records through the API. Recording refunds in the app is a separate feature.

Read owner records

Read property-owner records through the API.

We do not know if the API can read separate owner records. It can read owner statements.

With conditions

Read team contacts with the property-owner role.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

  • Use GET v1/team-members with member_roles=property_owner and tasks permission. These are team contacts. They do not show ownership records, owner statements or which properties each person owns.
With conditions

Read owner records.

Details: All plans; you need an API key with the right permissions.

  • Use an API key with owner:read permission.
  • The owner screen needs the paid Property Management add-on. Check if the API needs it too.
Custom data fields

API tools for custom fields or extra booking details. Check which types of data each tool supports.

With conditions

Read custom fields and their values on bookings.

Details: You need an account with API access. Ask for a quote.

  • Use includeResources=1 to include customFieldValues. We do not know if the app offers the same tools.

We do not know if the API supports fields you create yourself.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

With conditions

Read or change custom fields on bookings.

Details: All plans; you need an API key with the right permissions.

  • Use reservation:write permission to change values, or reservation:read to read them.
  • Use each field’s name to identify it.
Manage webhook plans

API tools to list, create or remove webhook plans. A guide to receiving webhook updates alone does not confirm these controls.

With conditions

Add, read, change or remove event alerts.

Filters
New help says you can choose events; an older guide says you cannot. Check current filters.
Delivery
Reply within 20 seconds. Network errors, 5xx and 429 get up to three retries over about one hour. Other 4xx errors are final failures.

Details: Ask for a quote and check what is included.

Ask support to set up event alerts. We do not know if the API can list, add or remove them.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

You can set up outgoing message alerts in the website. We could not confirm API tools to list, create or delete these setups.

Documented throttling response

The API lists error 429 for too many requests or another stated request limit. Exact numeric limits need separate confirmation.

With conditions

Request limits vary by API tool.

General limits
200 requests per 10 seconds, counted by account and IP. Messages allow 30 requests per minute per account.
Other limits
Price calculations allow 400 requests per 10 seconds per account. Creating bookings allows 200 per 10 seconds per account. Higher Enterprise limits need approval.

Details: Ask for a quote and check what is included.

With conditions

Up to 1,000 requests per minute per token

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

  • Too many requests returns code16. We do not know if some tools have different limits.
With conditions

The API guide lists a limit of 3 requests per second.

Details: API users

  • We could not confirm how each API action reports an exceeded limit.
Reservation pagination

Read booking records a page at a time. Check the default page size and any maximum.

With conditions

Use afterId to read more booking results.

Details: Ask for a quote and check what is included.

  • A booking page has a default limit of 100 records. For bookings, offset is deprecated. Other list guides still show it. Do not assume every list uses the same way to get the next page.
With conditions

Results come in pages.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

  • Bookings use has_next_page to show if more results remain. Message threads use hasNextPage. We do not know if one page-size setting works across all tools.
With conditions

Read bookings in batches using offset and limit. The default is 20; the maximum is 50.

Details: All plans; you need an API key with the right permissions.

Compare property management software for daily work — Hostaway vs iGMS vs Lodgix

List the jobs you want to handle in one place. Check booking sites, guest messages, payments and staff access first. Then compare the plan and extras needed for those jobs. A long feature list will not show whether your booking sites and work rules are covered.

Hostaway: what to consider

Ask for a quote with the modules and links you need. Check direct-booking fees; the published details conflict. To cancel a Booking.com or calendar-link booking, start on the original booking site. Read the Hostaway profile for its plans and requirements.

iGMS: what to consider

Check PRO+ if you need owner statements. Ask which AI and translation tools your plan includes; published details differ. Calendar-link bookings can have less detail than direct links. Read the iGMS profile for its plans and requirements.

Lodgix: what to consider

Match the property-count plan with any owner or accounting extras you need. Issue refunds in the payment gateway; Lodgix records them. Check booking imports before moving your daily work. Read the Lodgix profile for its plans and requirements.

Explore all property management options, how to choose property management software, how to plan a software switch to continue your shortlist.

Common questions

What should I test before switching to one of these tools?

Check future bookings, blocked dates and rate plans before the new system takes control. Then look at rates and fees on each booking site. A link marked connected does not prove that every booking or price rule moved across.

How should I compare the full setup for Hostaway, iGMS and Lodgix?

List the main software and any extras on their own. Extras can include lock tools, guidebooks, paid modules and a team to answer guests. Ask which tasks your quote covers. Name the person who will do the work that remains. An inbox or task list does not do it all for you.

Will a Hostaway custom iCal link update my nightly rates?

No. That calendar link syncs open and blocked dates. It does not send rate changes, listing text or amenities. The booking details it brings in depend on the source. These limits are for custom iCal links. Hostaway’s direct software links to booking sites work differently.

Why might an available Booking.com rate not send bookings to iGMS?

Check the rate-plan type. iGMS says only XML rate plans work with its Booking.com link. A non-XML plan may stay bookable without sending its bookings to iGMS. Ask Booking.com to confirm the mapping for every rate plan you sell.

Will connecting Vrbo to Lodgix bring in all my old bookings?

Do not assume so. Lodgix says to put existing Vrbo bookings on its calendar as blocks or manual bookings before you connect. Its guide says Vrbo does not offer an import for past bookings. Check the calendar before turning on the link.

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