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Hostaway vs Hostfully Property Management Platform vs iGMS

Compare Hostaway vs Hostfully Property Management Platform vs iGMS for daily rental work. Check bookings, guest messages and daily tasks. Choose a plan that covers the jobs you need.

Overview

Hostaway

Manage booking calendars, guest messages, daily tasks, owner reports and direct bookings.

Best for: Manage messages, daily tasks and owner reports together.

Hostfully Property Management Platform

Manage booking calendars, guest messages, direct bookings, team tasks and owner reports.

Best for: Keeping booking work, staff tasks and owner reports in one system.

iGMS

Manage booking calendars, guest messages, cleaning work and direct bookings. PRO+ adds owner statements and other tools.

Best for: Coordinating booking calendars, messages and cleaners in one system.

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Area Only differences & unknowns

Hostaway versus Hostfully versus iGMS: features, plans and limits.
What matters to you	HostawayProperty management	HostfullyProperty management	iGMSProperty management
Score	Score96 STRCompare scoring	Score92 STRCompare scoring	Score89 STRCompare scoring
At a glance / Prices for your properties
Properties	The sales form groups accounts into 2–14, 15–49 and 50+ listings. One listing leads to a waitlist. Ask about the actual limits in your contract.	Growth is aimed at 1–50 listings, Pro at 1–199 and Enterprise at 200+. Check who qualifies and the limits in your contract.	We could not confirm a firm maximum property count. Yearly prepayment normally covers up to nine committed properties. From ten, a yearly commitment applies. The guides describe an exception for a prepayment upgrade.
Overview	These tools manage booking site calendars, bookings and guest messages. They also handle tasks, owner reports and direct bookings. Ask for a plan quote for your full set of properties.	Property management software with booking-site connections and a shared calendar. It has guest messages, direct bookings, team tasks and owner reports. Open API, Digital Guidebooks and smart-device services are listed as extras.	PMS with FLEX, PRO and PRO+ plans, channel calendars, guest messaging, cleaning coordination and direct-booking tools. PRO+ adds revenue management, an AI agent and owner statements.
Plans and add-ons	Custom plan Ask for a quote for your exact property count. Check included features, add-ons, the contract term and all charges. Booking Website Pro · add-on $49/month add-on is advertised; plan and applicable transaction charges remain separate. Resolve the published booking-fee conflict in your quote.	Growth Aimed at 1–50 listings. Prices start at $15 per property each month, plus a platform fee. Ask for a full quote. Pro Aimed at 1–199 listings. Prices start at $25 per property each month, plus a platform fee. Ask for a full quote. Enterprise Aimed at 200 or more listings. Ask for a quote.	FLEX You pay for booked nights, with a minimum charge for each active property. Ask which features are included where the plan card and feature table differ. PRO The rate per property depends on your property count. Yearly advance-payment and contract terms differ for larger groups. Ask for API and phone support access. PRO+ Adds revenue tools, an AI agent and owner statements. Partners and optional services may charge extra.
1-property price for your selection	Request a complete quoteNo complete plan total is published. Confirm included modules, setup, transaction charges and taxes. The one-listing sales route currently leads to a waitlist. Eligibility needs checking.	Request a complete quoteGrowth starts at $15/property/month. Pro starts at $25/property/month. Both add a platform fee whose amount is not given. These are starting rates, not full account totals. Check the billing commitment, extras, transaction fees and taxes. Plan prices and conditions Growth: Contact the provider for a quote Starts at $15 per property each month, plus a platform fee. It is aimed at 1–50 listings. Ask for a full quote and the contract term. Pro: Contact the provider for a quote From $25/property/month plus platform fee; marketed for 1–199 listings. The complete account price and billing commitment require a quote. Enterprise: Contact the provider for a quote Custom quote; marketed for 200+ listings. The complete account price and billing commitment require a quote.	PRO monthly plan cost · USD 48.00Monthly billing. This shows the published rate for one property as an account total. Check when payment is due: PRO terms require the full month upfront, while the pricing FAQ says the first month is prorated and later bills cover the past month. Part-month refunds are not offered. Assumes 1 billable active or committed property. Taxes, third-party fees, extras and overuse charges are excluded. Plan prices and conditions FLEX: Price not confirmed Monthly total based on use: USD1 per booked night, at least USD20 per active property. Canceled bookings excluded. You pay for the past month on the first day of the next month. We need the actual booked nights and active property count. The one-property minimum applies even with no active properties. Tax/third-party costs excluded. PRO: USD 48 This shows the published rate for one property as an account total. Check when payment is due: PRO terms require the full month upfront, while the pricing FAQ says the first month is prorated and later bills cover the past month. Part-month refunds are not offered. Assumes 1 billable active or committed property. Taxes, third-party fees, extras and overuse charges are excluded. PRO+: USD 69 This shows the published rate for one property as an account total. Check when payment is due: PRO+ terms require payment within the first 7 days and prorate the first month. General terms require full advance payment, while the pricing FAQ says bills cover the past month. Part-month refunds are not offered. Assumes 1 billable active or committed property. Taxes, third-party fees, extras and overuse charges are excluded.
Limits and requirements	The sales page is aimed at hosts with two or more listings. The one-listing link leads to a waitlist. This does not confirm a firm account minimum or maximum. Dynamic Pricing costs extra for each activated listing. Smart-lock fees depend on matched devices. Outside services may need their own accounts and fees. Cancel Booking.com and calendar-feed bookings on the booking site. The mobile app supports cancellations for fewer sites than the web dashboard. Owner access for a group of units does not keep each unit’s calendar and bookings separate.	Growth is aimed at 1–50 listings, Pro at 1–199 and Enterprise at 200+. These ranges do not confirm strict limits. Starting per-property rates exclude a platform fee whose amount is not stated. Open API, Digital Guidebooks and Devices are add-ons. Their complete current prices are not confirmed here. InboxAI suggests replies for host review. The help guides say it does not translate existing messages or act as an email autoresponder. For iCal, make changes at the source system and allow sync delays. Vrbo refunds must be processed manually. Check how refunds work for each channel.	Booking.com needs the right XML rate setup. Other rate types can stay open for bookings without appearing in iGMS. Calendar feeds share fewer details and update from time to time. You need approval and the user’s permission to access data through the API. Methods for changing direct bookings do not prove you can change every booking from other sites. The built-in ID check collects guest ID photos for the host to review. Automatic checks of the documents are not confirmed. The guides describe linked locks and code fields in messages. Check whether it creates a new code for each guest and when codes turn on and off.
01 / Plans & requirements
Plan options Plans offered for this rental software. Optional modules are separate from plan levels.	With conditions Ask for a custom quote. Details: Ask for a quote and check what is included. Property-count groups on the website are not plan names. Check which tools and contract terms your quote includes.	Available Growth; Pro; Enterprise Plan: Growth / Pro / Enterprise	With conditions FLEX, PRO and PRO+ Plan: FLEX / PRO / PRO+ AI Upsells is marked coming soon.
Property limits Listing or property limits for each plan. A target customer range does not confirm a strict limit.	With conditions The sales form is for 2 or more listings. The sales form groups accounts into 2–14, 15–49 and 50+ listings. One listing leads to a waitlist. Ask about the actual limits in your contract. Details: Ask for a quote and check what is included. One listing leads to a waitlist. We could not confirm a maximum property count.	With conditions Hostfully lists Growth for 1–50 properties, Pro for 1–199 and Enterprise for 200+. Growth is aimed at 1–50 listings, Pro at 1–199 and Enterprise at 200+. Check who qualifies and the limits in your contract. Plan: Growth / Pro / Enterprise These are advertised ranges. We could not confirm firm limits.	We could not confirm a firm maximum property count. Yearly prepayment normally covers up to nine committed properties. From ten, a yearly commitment applies. The guides describe an exception for a prepayment upgrade. We could not confirm a maximum number of properties. Pricing has options for 1–20 properties and for more than 20. Yearly plans for up to 9 committed properties normally require payment in advance. Larger groups have different terms.
How you are charged How plan fees are worked out and billed. Check whether you pay per listing, per account or a share of booking income.	With conditions Ask for a quote for your properties. Details: Ask for a quote and check what is included. We could not confirm a full monthly or yearly account price. Ask about add-on and transaction fees too.	With conditions Pay a starting rate per property, plus a platform fee. Plan: Growth / Pro / Enterprise The platform fee and final quote are not listed. The starting rate is not your full bill.	With conditions Pay per active property or per booked night. FLEX $1 per booked night, with a $20 minimum per active property. PRO and PRO+ Prices depend on your property count. You may need to pay for at least one property. Contract The billing terms and FAQ differ on payment timing and yearly cancellations. Check your contract. Plan: FLEX / PRO / PRO+
Booking fees Fixed or percentage fees on bookings. Check which transactions they apply to.	With conditions US Stripe website fees need checking. Listed rate Help lists 1.8% of the base price and fees, excluding tax. The host or guest can pay it. Conflicting fees Help says this is not added to 0.5%, but the Pro page lists both fees. Ask which terms apply. Do not add the two rates together. Details: Ask for a quote and check what is included.	With conditions Growth adds a 1% payment-service fee and 0.85% direct-booking fee. Pro and Enterprise waive these Hostfully fees. Plan: Growth / Pro / Enterprise Outside payment-provider fees are not covered by this statement.	With conditions FLEX charges by booked night Plan: FLEX FLEX lists a 0% booking fee but charges $1 per booked night. The minimum is $20 per active property. Booking sites and payment services charge their own fees.
Paid add-ons Features or services that cost extra beyond your plan.	With conditions Booking Website Pro, Dynamic Pricing and Smart Locks Details: Ask for a quote and check what is included. Pro website lists $49/month. Dynamic Pricing charges per activated listing. Smart Locks charges per matched device. Check the full quote.	Available Open API; Digital Guidebooks; Hostfully Devices Plan: Growth / Pro / Enterprise	With conditions Some website, support and partner tools cost extra. Details: Plan-specific optional services The table lists extra fees for white label or a custom domain. PRO tools for support and productivity and damage protection options also cost extra. Partner plans may add fees. Check prices for your account.
Trial Trial length and rules. A demo is different from a free trial.	A demo is offered. We could not confirm a free trial, its length or who can get one.	Available No free trial; free demo Plan: Growth / Pro / Enterprise	With conditions 14-day free trial for new users. Details: New registered users You need a valid card to keep using a paid plan. Confirming your subscription starts billing.
Setup fees One-time setup fees. A missing price does not mean setup is free.	Setup help is offered. Ask for setup and data-moving fees in your quote.	Setup help is listed. We could not confirm its fee or whether it is free.	With conditions No required setup fee is advertised. Plan: FLEX / PRO / PRO+ A free setup session is offered for 10 or more properties. PRO and PRO+ list guided setup. Custom help and partner services may cost extra.
02 / Channels & sync
Airbnb connection How to connect Airbnb, and which accounts and listings qualify.	With conditions Connect to Airbnb. Details: Ask for a quote and check what is included. Setup and the details you can share may differ by booking site. Check your custom plan terms.	Available Connect directly to Airbnb. Check plan: Confirm this feature on Growth, Pro or Enterprise. Booking-site limits apply.	With conditions Connect to Airbnb. Plan: FLEX / PRO / PRO+ Your listings must meet Airbnb’s rules. For co-hosted listings, the main host must connect. Then use iGMS to change prices and open dates.
Vrbo connection How to connect Vrbo, and which accounts and listings qualify.	With conditions Connect to Vrbo. Details: Ask for a quote and check what is included. Setup and the details you can share may differ by booking site. Check your custom plan terms.	Available Connect directly to Vrbo. Check plan: Confirm this feature on Growth, Pro or Enterprise. Booking-site limits apply.	With conditions Connect to Vrbo. Plan: FLEX / PRO / PRO+ Group the correct listings to sync them as one property. Some functions vary between Vrbo connection types. Reviews require the new type.
Booking.com connection How to connect Booking.com and which accounts and listings qualify.	With conditions Connect to Booking.com. Details: Ask for a quote and check what is included. Setup and the details you can share may differ by booking site. Check your custom plan terms.	Available Connect directly to Booking.com. Check plan: Confirm this feature on Growth, Pro or Enterprise. Booking-site limits apply.	With conditions Connect to Booking.com. Setup Set up existing open dates and prices again. Limits Only XML rates sync. Other rates can still be booked, but iGMS cannot see them. Bookings that ended before you connected cannot be fetched. Plan: FLEX / PRO / PRO+
iCal import Import calendars from other tools. Check which details arrive and how updates work.	With conditions Import bookings from outside calendars. Details: Ask for a quote and check what is included. Only future events are imported. Blocked dates may appear as bookings. Details depend on the outside calendar. Prices do not sync.	With conditions Import outside calendars through iCal links. Check plan: Confirm this feature on Growth, Pro or Enterprise. Choose a one-time import or ongoing updates. Do not add iCal for a site already linked through the API.	With conditions Import bookings from outside calendars. Plan: FLEX / PRO / PRO+ Data syncs each hour. You can also refresh it by hand. Google events must start with Reserved or Reservation to block dates. iCal shares limited fields. It does not fully sync rates or messages.
iCal export Export calendar feeds to other tools. A calendar feed is different from an export of full booking records.	With conditions Share a listing’s calendar link. Details: Ask for a quote and check what is included. Shares future bookings. Money and contact details depend on the user’s permissions. A Hostaway feed cannot link two Hostaway listings.	Available Share calendars with optional holds, guest details and bookings from other sites. Check plan: Confirm this feature on Growth, Pro or Enterprise. Choose what the calendar shares. This is not a full financial export.	With conditions Share separate booking and cleaning calendars. Plan: FLEX / PRO / PRO+ Each property has its own feeds. The app reading the feed controls how often it checks for changes. Reset the token to stop an old link from working.
Rate sync Send rates to linked booking sites. Check which sites are supported and any limits.	With conditions Share prices with supported booking sites. Details: Ask for a quote and check what is included. The booking site and your contract decide which prices and listing details sync. iCal does not sync prices.	Available Send nightly prices and booking rules to linked sites. Check plan: Confirm this feature on Growth, Pro or Enterprise.	With conditions Share prices and minimum stays with directly linked sites. Plan: FLEX / PRO / PRO+ Set prices for a group of listings or one site. Check Booking.com XML rates and any site markups. iCal does not share full pricing.
Availability sync Send open and blocked dates to booking sites. Check how it works and any limits.	With conditions Share open and blocked dates in both directions. Details: Ask for a quote and check what is included. Set up both directions. Update speed depends on whether the connection uses API, XML or iCal.	Available Share open and blocked dates. Check plan: Confirm this feature on Growth, Pro or Enterprise.	With conditions Share open and blocked dates across linked sites. Plan: FLEX / PRO / PRO+ New bookings and manual bookings block grouped channels. Remove extra Airbnb/Vrbo/Booking.com iCal links for the same bookings to avoid double blocks. External iCal updates can lag.
Reservation sync Import bookings and changes from booking sites, or keep them in sync. Check which sites are supported.	With conditions Import bookings and update open dates. Details: Ask for a quote and check what is included. Link each listing correctly and set up both directions. The details imported depend on the connection.	Available Share booking updates in both directions. Check plan: Confirm this feature on Growth, Pro or Enterprise.	With conditions See bookings from linked sites together. Plan: FLEX / PRO / PRO+ Airbnb, Vrbo and Booking.com connect directly. Other sites use iCal, with fewer details and slower updates. Reports still use individual listings.
Channel message sync Send and receive guest messages through booking-site connections. Check which sites are supported.	With conditions Sync guest messages from supported booking sites. Details: Ask for a quote and check what is included. Supported messages depend on the site and connection contract.	Available Read Airbnb, Vrbo and Booking.com messages in one inbox. Check plan: Confirm this feature on Growth, Pro or Enterprise. Connect a supported booking site.	With conditions Read Airbnb, Booking.com, Vrbo and direct guest messages. Plan: FLEX / PRO / PRO+ Group listings with direct connections. You can use different saved messages for each site. We do not know if iCal connections can share messages.
Sync limitations Known delays, fields that do not sync and limits on connections. These details alone do not show how reliable the service is.	With conditions Updates and supported details depend on the connection. Details: Ask for a quote and check what is included. iCal updates at intervals and only covers open dates. Built-in API links can do more. Sending listing content may need its own booking site contract.	With conditions iCal updates from time to time. Booking windows vary by site. Check plan: Confirm this feature on Growth, Pro or Enterprise. The guide says ongoing updates can take up to 20 minutes. This is guidance, not a speed guarantee.	With conditions Some dates and prices cannot sync. Plan: FLEX / PRO / PRO+ Manual Airbnb blocks do not import. iGMS cannot see Booking.com rates outside XML. iCal refreshes hourly. Duplicate feeds can block dates twice.
03 / Reservations & calendars
Multi calendar A calendar view showing multiple listings and bookings together.	With conditions See bookings, prices and tasks in one calendar. Details: Ask for a quote and check what is included. Filter properties and change bookings or date rules. Supported fields vary by booking site.	Available Central calendar Plan: Growth / Pro / Enterprise	With conditions See your properties in one calendar. Plan: FLEX / PRO / PRO+ Group the listings for each property to see its bookings together. Check that each group is correct.
Manual bookings Enter bookings by hand as well as importing them from booking sites.	With conditions Create bookings from the calendar. Details: Ask for a quote and check what is included. Check how payments and booking-site updates work. Not all sites support the same actions.	Available Add quotes, holds or bookings from Add Lead or Calendar. Check plan: Confirm this feature on Growth, Pro or Enterprise.	With conditions Create bookings in the booking calendar Plan: PRO / PRO+ Manual bookings block dates, support email messages and create cleaning tasks. Reports do not include their payout. Make changes in the Booking Calendar.
Booking changes Edit booking fields and check whether changes reach linked booking sites.	With conditions Change bookings in the calendar. Details: Ask for a quote and check what is included. The booking site and booking status may limit changes. Check the saved booking and dates on linked sites.	Available Change bookings in the main calendar or phone app. Check plan: Confirm this feature on Growth, Pro or Enterprise. Allowed changes vary by booking site.	With conditions Edit manual booking details Plan: PRO / PRO+ Use the Booking Calendar to edit the booking. We do not know which changes you can make to bookings from other sites.
Booking cancellation Cancel bookings, with each booking site’s rules and refund limits.	With conditions Cancel supported bookings in Hostaway. Website Cancel Direct, Booking Engine, Airbnb and Vrbo bookings. You need permission to cancel. Phone app Supports Direct, Booking Engine and Vrbo bookings. Other steps Cancel Booking.com and iCal bookings at the source. Older Vrbo bookings from before the connection may need to be canceled on Vrbo. Set a message rule to tell guests when you cancel. Details: Ask for a quote and check what is included.	With conditions Cancel direct, Airbnb and Vrbo bookings, or request some Booking.com cancellations. Check plan: Confirm this feature on Growth, Pro or Enterprise. Booking.com has rules for no-shows and invalid cards. Delete iCal bookings where they came from. Do not assume canceling sends a refund.	With conditions Delete a manual booking and reopen its dates. Plan: PRO / PRO+ Use Delete Booking. For bookings from other sites, that site’s cancellation rules and penalties apply.
Calendar blocking Block dates without making a paid guest booking.	With conditions Block or change many dates at once. Details: Ask for a quote and check what is included. Rules for selected dates override defaults. Sharing changes with booking sites depends on the connection.	Available Block dates on linked booking sites. Check plan: Confirm this feature on Growth, Pro or Enterprise.	With conditions Block dates across linked booking sites. Plan: FLEX / PRO / PRO+ Block dates in iGMS. Dates blocked by hand in Airbnb do not copy back to iGMS, so other sites may stay open.
Booking import Move or import existing bookings. Check which sources and file formats are supported.	With conditions Import bookings from a CSV file. Details: Ask for a quote and check what is included. Support must turn this on, and you need admin access. Import up to 500 bookings at a time. They become direct bookings. Duplicate booking-site records can cause double bookings. Other automatic tasks may still run.	With conditions Import Airbnb and Booking.com bookings. Add other old bookings by hand. Check plan: Confirm this feature on Growth, Pro or Enterprise. Airbnb includes the past 12 months. Booking.com imports future stays. Enter existing Vrbo and direct bookings yourself.	With conditions Import connected-channel bookings and iCal blocks Plan: FLEX / PRO / PRO+ Linked booking sites add bookings. iCal adds date blocks with fewer details. We do not know if you can import bookings from a CSV file.
Guest records Save and view guest or contact history. This does not confirm a full customer-management system.	With conditions Guest Book and online check-in guest data Details: Ask for a quote and check what is included. The main guest is recorded when the booking is made. Other adult guests appear after the form is sent in. Native ID collection does not prove documents are genuine.	Available Save guest names, contacts, past stays, preferences and custom fields. Check plan: Confirm this feature on Growth, Pro or Enterprise.	With conditions Collect details about guests and their travel companions. Plan: PRO / PRO+ Use check-in forms for direct bookings. We do not know if there is a full guest database or if all guest history can be imported.
Booking export Export booking records. Check which file formats are supported.	With conditions Download bookings as a CSV file. Details: Ask for a quote and check what is included. Choose visible or all reservation fields. Guest-data export relies on the Online Check-In Form being enabled. This is not a full-system backup.	Available Export booking details through Extended Data reports. Check plan: Confirm this feature on Growth, Pro or Enterprise. Filter by dates, owner or property. Reports arrive by email. We could not confirm the file format.	With conditions Download bookings as a CSV file. Plan: FLEX / PRO / PRO+ Reservations Report exports past, current and future booking data. A booking across two months can appear in both monthly reports. Remove duplicate rows before adding up the counts.
04 / Rates & booking rules
Seasonal rates Set prices for dates or seasons in your rental software.	With conditions Change prices for a range of dates. Details: Ask for a quote and check what is included. Only open dates change. Booked dates are skipped.	Available Adjust rates by season Check plan: Confirm this feature on Growth, Pro or Enterprise.	With conditions Set prices for selected dates. Plan: FLEX / PRO / PRO+ Change daily prices in the monthly or yearly calendar. We do not know if you can save named seasons and reuse their rules.
Minimum stays Set minimum stays. Check limits for each date and booking site.	With conditions Set minimum and maximum stays by date. Details: Ask for a quote and check what is included. Default listing settings apply to future dates as they open. For dates already open to bookings, update the calendar. Rules for specific dates take priority.	Available Set minimum stays by property, weekend, day of the week or date. Check plan: Confirm this feature on Growth, Pro or Enterprise. Change specific dates in the price calendar. A connected pricing service controls the stay rules it sends.	With conditions Set minimum stays in the property calendar Plan: FLEX / PRO / PRO+ Set rules for a property’s grouped listings or for one linked site. Each site’s limits still apply.
Gap night rules Adjust rules for unbooked nights between stays.	With conditions Allow shorter stays to fill gaps between bookings. Details: Ask for a quote and check what is included. Set the smallest gap and how far ahead to look. Manual changes turn the rule off for those dates. A multi-unit group needs a gap in every unit.	With conditions Adjust gaps yourself or use rules from an outside pricing tool. Check plan: Confirm this feature on Growth, Pro or Enterprise. We could not confirm a built-in tool that finds gaps for you. Outside tools may need setup and extra fees.	With conditions Allow shorter stays to fill gaps between bookings. Details: PRO+; connected Airbnb listing PRO+ Revenue Management can change minimum stays in gaps or at their ends. You need a connected Airbnb listing. The tool must be offered in your market. The US is listed.
Length of stay discounts Give discounts based on how long guests stay.	With conditions Weekly and monthly discounts Details: Ask for a quote and check what is included. Support differs by booking site. Custom day counts for monthly discounts apply to Hostaway direct, website and Google Vacation Rentals bookings.	With conditions Offer percent discounts for longer stays. Check plan: Confirm this feature on Growth, Pro or Enterprise. Support varies by booking site and rule. Check Booking.com before relying on it.	With conditions Weekly and monthly Airbnb discounts Details: Airbnb channel; PRO / PRO+ for direct-booking discounts Edit discounts in the Airbnb listing editor if your chosen sync type allows it. The pricing table also lists direct-booking discounts for length of stay on PRO/PRO+.
Last minute discounts Give discounts based on how soon guests arrive.	With conditions Add a last-minute discount by hand after booking. Details: Ask for a quote and check what is included. You add the listed custom discounts by hand after booking. Use them for Hostaway direct and website bookings. They do not apply on their own before booking on every travel site.	With conditions Offer last-minute deals on Airbnb, Hostfully and HVMB. Check plan: Confirm this feature on Growth, Pro or Enterprise. Airbnb discounts the nights that meet the rule. Hostfully discounts the booking that meets it.	With conditions Offer last-minute discounts through Dynamic Pricing. Details: PRO+; connected Airbnb listing PRO+ guide currently fixes the discount at 15%. The strategy starts discounts within 21, 14 or 7 days. You need an Airbnb connection. Channel promotions can apply on top.
Dynamic pricing Built-in tools that set prices and connections to outside pricing tools are separate features.	With conditions Built-in tools adjust nightly prices each day. Details: Ask for a quote and check what is included. Pay for each listing you turn on. Manual calendar prices stay in place. Limited market data can produce the same price across dates. Higher rental income is not independently confirmed.	With conditions Connect an outside pricing service. Check plan: Confirm this feature on Growth, Pro or Enterprise. We could not confirm a built-in tool that sets prices from market demand.	With conditions Built-in tools adjust nightly prices. Details: PRO+; connected Airbnb listing Prices update every 24 hours based on market demand. Set price limits, seasonal and weekend rules, and minimum stays. You need an Airbnb listing. The US is supported; guides disagree about some other countries. Fees and taxes do not change.
Pricing connections Connections to nightly-pricing tools and what they require.	With conditions PriceLabs rate connection Details: Ask for a quote and check what is included. Use a separate PriceLabs account. Connect it with the access details from Hostaway’s marketplace. Prices are sent every 24 hours. PriceLabs does not open or block dates. Check its plan and fees.	With conditions Beyond, Wheelhouse, DPGO, Nightpricer and PriceLabs connections Check plan: Confirm this feature on Growth, Pro or Enterprise. Set up the outside pricing service. Its fees may apply.	With conditions PriceLabs, Beyond, Wheelhouse and DPGO Plan: FLEX / PRO / PRO+ You need a separate provider account and its approval. Give PriceLabs the right property location. Turn on access for each property. Its guide says it syncs on its own every four hours.
05 / Guest messaging & AI
Unified inbox See guest message threads from supported booking sites in one view.	With conditions Read booking-site, email, text and WhatsApp messages together. Details: Ask for a quote and check what is included. Setup and tools vary by channel. Ask which messages your account supports and what they cost.	Available Read guest messages in one inbox. Plan: Growth / Pro / Enterprise	With conditions Read Airbnb, Booking.com, Vrbo and direct messages in one inbox. Plan: FLEX / PRO / PRO+ iCal connections do not provide the same guest messaging tools.
Scheduled messages Schedule messages before or after booking dates and times.	With conditions Schedule messages around booking events. Details: Ask for a quote and check what is included. Timing can be offset by up to 60 days. Booking.com messages stop seven days after check-out or cancellation. Booking-site email aliases may expire.	Available Schedule messages before or after booking events. Check plan: Confirm this feature on Growth, Pro or Enterprise. Set the timing and the rules that must be met.	With conditions Messages scheduled around arrival and departure Plan: FLEX / PRO / PRO+ Property time zone controls timing. A trigger three days before arrival runs exactly then. Late bookings need the separate last-minute option.
Event triggers Send messages when listed booking events happen.	With conditions Send messages for booking, stay, payment or door-code events. Details: Ask for a quote and check what is included. Payment Success works for charges managed through Hostaway. For payments taken by booking sites, use payment-status rules.	Available Message triggers Plan: Growth / Pro / Enterprise	With conditions Send messages when guests inquire, book, change or cancel. Plan: FLEX / PRO / PRO+ Saved messages also support arrival and departure. Check the properties and timing before turning them on.
Conditional messages Rules that send or skip messages based on booking details.	With conditions Use booking details, open dates or payment rules to choose messages. Details: Ask for a quote and check what is included. Rules usually must match when an event starts a task. Reservation and Always settings can check again. Extra rules cannot be changed once created.	Available Set message rules by booking site, property and other conditions. Check plan: Confirm this feature on Growth, Pro or Enterprise.	With conditions Send messages based on stay length and back-to-back bookings. Plan: FLEX / PRO / PRO+ Set minimum and maximum stay lengths. Skip repeat check-in messages for back-to-back bookings. You can turn off automation for one guest or one property.
Message templates Reuse message templates and fill them with supported guest or booking details.	With conditions Reuse messages with guest and stay details. Details: Ask for a quote and check what is included. Write your saved messages and set their format for each channel.	Available Message templates Plan: Growth / Pro / Enterprise	With conditions Reuse saved guest messages. Plan: FLEX / PRO / PRO+ Set messages for each property. JPG, PNG and GIF images can be up to 25MB. Share PDFs as links; attachments are not confirmed.
AI suggested replies AI writes a draft. A person checks or sends it.	With conditions AI drafts replies using property and booking details. Details: Ask for a quote and check what is included. Turn on AI Replies and add the facts it should use. Missing facts may stop it from writing a draft. Ask what it costs for your account.	Available InboxAI uses property and guest details to write reply drafts. Check plan: Confirm this feature on Growth, Pro or Enterprise.	With conditions AI Assistant writes drafts for you to review and send. Check plan: PRO / PRO+; FLEX is unclear The pricing table lists PRO and PRO+. The FLEX card also lists AI replies. Ask whether FLEX includes them.
AI automatic replies AI sends guest replies without a person approving each one. Check the limits.	With conditions AI can send replies that match your rules. Details: Ask for a quote and check what is included. Choose Auto-reply for each rule you want. It sends without waiting for approval. Set up and test the saved knowledge first.	Not supported InboxAI does not send automatic email replies. Plan: Growth / Pro / Enterprise Scheduled saved messages are a different feature.	With conditions AI Agent can send replies for you. Plan: PRO+ The account owner or admin chooses properties and booking stages. Send at once or after a delay. Answers to inquiries do not accept bookings. Add knowledge as text; the Agent cannot read linked pages or uploaded files.
Approval before AI sends Controls for a person to check an AI reply before it is sent.	With conditions Review drafts or let AI send replies. Draft replies Review, edit or replace the draft before sending. Automatic replies Auto-reply sends without waiting for your approval. Details: Ask for a quote and check what is included.	Available Check, edit and send AI-written messages. Check plan: Confirm this feature on Growth, Pro or Enterprise.	With conditions Review drafts or let AI send replies. Draft replies AI Assistant needs you to click Send. Listed on PRO and PRO+. Automatic replies AI Agent on PRO+ can send at once or after a delay. During the delay, you can edit the reply or cancel it by replying yourself. It does not wait for approval.
Translations Check automatic message translation. Templates written in several languages are a different feature.	With conditions Translate incoming messages with one click. Details: Ask for a quote and check what is included. Hostaway lists inbox translation across channels. We could not confirm all supported languages or usage limits.	Not supported InboxAI does not translate existing messages Plan: Growth / Pro / Enterprise It can write a reply in the guest’s language. That does not translate a message already received.	With conditions Automatic message translation is listed. Check plan: PRO+ is listed, but plan details conflict. The PRO+ card includes it. The comparison table says all plans can request it. Older guides describe saved messages in different languages or a browser extension. Ask how it works now.
SMS messages Text guests by SMS. Check supported countries, phone numbers and fees.	With conditions Send and receive texts in the inbox. Details: Ask for a quote and check what is included. Ask about activation, supported countries and message fees.	Available Send text messages. Plan: Growth / Pro / Enterprise	We could not confirm built-in texts to guests, supported countries, sending numbers or fees. Text alerts to cleaners are a separate feature.
Email messages Email guests. Check sender and booking-site limits.	With conditions Email in the inbox and automations Details: Ask for a quote and check what is included. Booking-site email aliases may stop working after a set time. This can limit later contact with guests.	Available Use formatted email templates and automatic guest emails. Check plan: Confirm this feature on Growth, Pro or Enterprise. Booking-site format rules apply. Some links may need a confirmed booking.	With conditions Email guests who booked directly. Plan: PRO / PRO+ A guest email on the reservation creates an inbox thread. The host name is used as sender and messages use the account’s email.
06 / Direct bookings & payments
Website builder Vendor-provided tools to create and host a direct-booking website.	With conditions Build a booking website. Pro is an extra option. Details: Ask for a quote and check what is included. The basic website is included. Pro lists $49 per month. Direct-booking fee descriptions conflict, so ask which fees apply.	Available Direct booking site Plan: Growth / Pro / Enterprise	With conditions Build a direct-booking website from templates. Plan: PRO / PRO+ Use a desktop to create the site. Premium templates need payment details. Your own web address or white label can cost extra. Set up listings, payments and the address before taking bookings.
Booking widget Add a booking engine to a website hosted elsewhere.	With conditions Add a booking calendar to your website. Details: Ask for a quote and check what is included. You need a published Hostaway booking website. Each page allows one calendar widget. You cannot embed the booking website itself in an iframe.	Available Add a booking form to a website that supports HTML. Check plan: Confirm this feature on Growth, Pro or Enterprise. You need to set up the outside website. The form supports booking rules and checkout.	With conditions Add a booking form or WordPress plugin to your website. Plan: PRO / PRO+ Set up a direct-booking channel, prices and open dates. Add a booking widget for each property. Connect Stripe to collect online payments.
Custom domain Use your own domain for the provider’s direct-booking website.	With conditions Use your own web address. Details: Ask for a quote and check what is included. Change DNS records with your web-address provider. The address costs extra. Setup for the standard website can take up to 48 hours.	Available Use your own web address for direct bookings. Check plan: Confirm this feature on Growth, Pro or Enterprise. You must own and set up the web address.	With conditions Use your own web address. Details: PRO / PRO+; additional fee A free iGMS web address is available. Using your own address needs DNS setup. PRO and PRO+ charge extra for a custom address or white label.
Payment processors Payment services, with country and plan requirements.	With conditions Connect Stripe, Braintree or Authorize.net. Details: Ask for a quote and check what is included. Each service needs its own account and charges fees. Deposit holds and renewal options differ.	With conditions Stripe, PayPal and Vacation Rent Payment Check plan: Confirm this feature on Growth, Pro or Enterprise. You need a payment-provider account that works in your location. Its fees apply.	With conditions Stripe for supported booking payments Plan: PRO / PRO+ Connect a Stripe account to take online payments for Booking.com and direct or manual bookings. Billing controlled by a channel works differently. Payment processing costs extra.
Payment schedules Schedule booking payments or installments. Check which booking types are supported.	With conditions Split payments into stages and charge the balance later. Details: Ask for a quote and check what is included. Exclude sites that collect the guest’s payment themselves. The balance adjusts after price changes or charges you make by hand.	Available Schedule payments by property or booking. Check plan: Confirm this feature on Growth, Pro or Enterprise. Connect a payment service and pay its fees.	We do not know if payments can be split into automatic installments or retried after a failed charge. Invoices can show a partial payment.
Security deposits Collect or hold refundable deposits. Damage insurance and protection are separate features.	With conditions Set up card deposit holds automatically or by hand. Payment services Stripe holds last 7 days; Authorize.net holds last 30 days. Braintree is not supported. Renewals Only Stripe renews holds automatically. This is off for stays of 7 days or less. Renewal can happen no later than 2 days after check-out. Reports The listed money reports and guest receipts leave out holds that were charged. Details: Ask for a quote and check what is included.	With conditions Collect deposits yourself or automatically. Card holds are a beta option. Check plan: Confirm this feature on Growth, Pro or Enterprise. Set up your payment service and follow booking-site rules. Card holds are marked beta.	With conditions Charge or hold a refundable deposit Booking sites Works for Vrbo, Booking.com and direct bookings. Booking.com allows a charge, not a hold. Timing Vrbo returns unclaimed deposits after 14 days. Stripe holds expire after 7 days and renew automatically. Guests may briefly see two holds. Plan: PRO / PRO+
Refunds Issue refunds through supported payment steps. Check whether fees are refunded too.	With conditions Partial or full Stripe refunds per charge Details: Ask for a quote and check what is included. This applies when you manage payment, not when Airbnb collects it. You cannot make Braintree/Authorize.net refunds in this dashboard. Refunds do not update Total Paid.	With conditions Refund guest payments from the dashboard. Check plan: Confirm this feature on Growth, Pro or Enterprise. Payment-service fees are not refunded.	With conditions Record a refund and complete it in Stripe Plan: PRO / PRO+ For Booking.com and manual/direct billing, a refund entry in iGMS does not send money back. The host must also complete the online refund in Stripe.
Rental agreements Create, send or sign guest agreements. Check whether electronic signatures are supported.	With conditions Let guests sign rental agreements online. Details: Ask for a quote and check what is included. Set up the agreement and guest steps. Whether it is legally binding is not confirmed.	Available Digital signatures Plan: Growth / Pro / Enterprise	With conditions Rental agreement in the check-in form Plan: PRO / PRO+ Direct-booking forms support short- and long-stay agreements. The guide covers fewer than 28 nights and more than 28. Ask what happens at exactly 28 nights and how signing is recorded.
Guest verification Checks of guest identity or bookings. These do not guarantee you meet legal rules.	With conditions Connect Autohost to screen guests and check IDs. Details: Ask for a quote and check what is included. You need a separate Autohost account, API link and message rules. A manager must review flagged cases. ID on a check-in form does not prove the ID is real.	With conditions Use the Screen & Protect add-on for guest checks. Details: Growth / Pro / Enterprise; Screen & Protect add-on Enroll, accept the terms and provide enough guest details. We cannot promise the checks are always correct or that protection always applies.	With conditions Request guest ID photos Plan: PRO / PRO+ PRO/PRO+ forms on direct booking sites collect photos of ID cards. The host can review these photos. We do not know if the tool checks that an ID is real. We also could not confirm checks of faces or other physical traits.
Direct booking fees Fees for direct bookings. Check payment-processing fees and paid protection too.	With conditions US Stripe website fees need checking. Listed rate Help lists 1.8% of the base price and fees, excluding tax. The host or guest can pay it. Conflicting fees Help says this is not added to 0.5%, but the Pro page lists both fees. Ask which terms apply. Do not add the two rates together. Details: Ask for a quote and check what is included.	With conditions Growth charges 0.85% for direct bookings. Pro and Enterprise waive this Hostfully fee. Plan: Growth / Pro / Enterprise Payment-provider fees still apply.	We could not confirm all direct-booking fees for each plan. FLEX lists a 0% booking fee. Full direct-booking tools are listed on PRO and PRO+.
07 / Cleaning & operations
Automatic tasks Creates tasks automatically from bookings or events linked to a booking.	With conditions Create tasks yourself or from booking events. Details: Ask for a quote and check what is included. Apply an auto-task to one channel or all channels. Use Create tasks to apply it to existing bookings. Changing task times by hand stops later booking-time updates.	Available Create tasks when booking or calendar events happen. Check plan: Confirm this feature on Growth, Pro or Enterprise. Set up the task rules.	With conditions Checkout cleaning tasks created automatically Plan: FLEX / PRO / PRO+ Cleaners can be assigned by hand or automatically. Set up at least one cleaner per property. Priority and which cleaners are free decide who gets the task. If no cleaner is free, the task stays unassigned. This needs Admin, Head of Cleaners or Task Management permission. Approved bookings create a cleaning task for checkout, based on property settings. Manual and iCal bookings can create tasks too. This automates cleaning tasks. It does not automatically assign a handyman.
Cleaner access Give cleaners access to tasks or calendars without extra management tools they do not need.	With conditions Choose what cleaners can see. Details: Ask for a quote and check what is included. Set their listing and tool permissions. Admins can see all listings and tools.	Available Give cleaners and repair teams access to the Service Provider Hub. Check plan: Confirm this feature on Growth, Pro or Enterprise.	With conditions Invite cleaners to see their tasks. Plan: FLEX / PRO / PRO+ Task states include assigned, accepted, completed and rejected. Cleaners update the status. Head cleaners, managers and admins can assign tasks and change their settings. A rejected task needs a reason. A manager must allow calendar access. Each account can join only one team. Cleaners on several teams need a separate account and email for each.
Task checklists Reuse task lists and mark jobs done.	With conditions Save and reuse task checklists. Details: Ask for a quote and check what is included. Check off each item. You cannot change the order while making the list or after saving it.	Available Checklists on task cards Check plan: Confirm this feature on Growth, Pro or Enterprise.	With conditions Basic cleaning checklist Plan: FLEX / PRO / PRO+ Cleaners check off steps and mark the job done. Ask about more detailed checklists and proof of work.
Photo requirements Ask for or require photos of finished work.	Tasks can include images. We do not know if photos can be requested or required before a task is marked done.	You can add photos to task cards. We could not confirm a rule that requires a photo before completion.	The guides cover cleaning steps and checklists. We could not confirm if the built-in cleaning tools ask for or require completion photos. Details: FLEX / PRO / PRO+
Task notifications Send notices when tasks are assigned, changed or completed.	With conditions Task reminders, assignee updates and late-task alerts Details: Ask for a quote and check what is included. Reminders run at 8 am on the task day, in the listing’s time zone. Same-day bookings have a separate rule. Chosen supervisors get alerts when tasks start or end more than 30 minutes late.	Available Get app alerts and task updates. Check plan: Confirm this feature on Growth, Pro or Enterprise.	With conditions Send cleaners text, email and app alerts. Plan: FLEX / PRO / PRO+ Cleaners get task details and a reminder the evening before. The guide says cleaning text alerts are free. Guest text messages are a separate question.
Maintenance tasks Record maintenance jobs or assign them to someone. General reminders are a separate feature.	With conditions Recurring maintenance tasks Details: Ask for a quote and check what is included. Contact support to activate recurring tasks. Tasks are created up to one month ahead. Tasks edited by hand may stop receiving later changes.	Available Link repair tasks to guest arrivals. Check plan: Confirm this feature on Growth, Pro or Enterprise.	With conditions Create handyman tasks yourself. Plan: FLEX / PRO / PRO+ Automatic assignment applies to repeat cleaning tasks, not handyman tasks.
Cleaning connections Connections to outside cleaning services, with their setup requirements.	With conditions Connect Turno to schedule cleaners. Details: Ask for a quote and check what is included. You need a separate Turno account and must link properties. Its fees and terms apply. Cleaning jobs appear in Turno, not Hostaway.	Available Turno connection Plan: Growth / Pro / Enterprise	With conditions Turno cleaning connection Plan: FLEX / PRO / PRO+ You need your own working Turno account. Approve access and link listings. Set up your cleaners. Unlinking normally deletes cleaning tasks. The guide offers a setting to keep tasks if a booking is canceled after check-in.
08 / Check-in & smart access
Checkin instructions Send check-in details to guests at supported stages of a booking.	With conditions Show arrival details after guests meet your conditions. Details: Ask for a quote and check what is included. Showing the door code, Wi-Fi details or address can depend on conditions. These can include payment, an agreement, preauthorization, a completed form or time. If no conditions are set, the details stay visible.	Available Send arrival and access instructions automatically. Check plan: Confirm this feature on Growth, Pro or Enterprise.	With conditions Schedule messages with check-in details. Plan: FLEX / PRO / PRO+ Use Before Check-In or On Check-in Day templates. Property time zone applies. Enable last-minute booking handling if late bookings should receive instructions.
Guest portal A booking page or portal for guests. Check what guests can do there.	With conditions Reservation portal with stay details and payments Details: Ask for a quote and check what is included. It can show instructions, balances, extras and receipts. After checkout, you cannot add or update a card. Payment links are a separate option.	With conditions Give guests information through Digital Guidebooks. Details: Growth / Pro / Enterprise; Digital Guidebooks add-on This needs the Guidebooks add-on. We could not confirm that guests can change or cancel bookings there.	With conditions Manage Your Stay reservation portal Plan: PRO / PRO+ Website guests can pay, add guests or extend stays without host approval after payment. They cannot shorten stays or reduce guest count. Cancellation requires email/SMS verification. Only active eligible bookings are shown.
Lock connections Supported smart-lock platforms connect directly or through another service.	With conditions Connect supported smart locks Details: Ask for a quote and check what is included. You need compatible devices, the provider’s permission and accepted payment terms. Do not use Smart Locks and RemoteLock for the same lock at the same time.	With conditions Hostfully Devices smart-lock connections Details: Growth / Pro / Enterprise; Hostfully Devices add-on You need a supported device and a Hostfully Devices plan. Ask for the extra cost.	With conditions Connect supported smart locks. Plan: FLEX / PRO / PRO+ You need a compatible device, the provider’s login and a separate Smart Devices plan. Link each device to its property.
Automatic lock codes Creates lock codes automatically for each booking. Check the required hardware and services.	With conditions Create door codes for bookings automatically. Details: Ask for a quote and check what is included. Device limits apply. A booking with several units needs codes added by hand. Save and sync does not create deleted booking codes again on its own.	With conditions Make a new PIN for each booking. Details: Growth / Pro / Enterprise; Hostfully Devices add-on You need a supported device and a Hostfully Devices plan. Ask for the extra cost.	We do not know if each booking gets a unique code made automatically. Linked locks can show codes on booking cards and in messages.
Code scheduling Set codes to work only during the stated check-in and checkout times.	With conditions Make door codes work around check-in and check-out. Details: Ask for a quote and check what is included. Early setup and activation depend on the lock. Booking changes update access times. Canceling a booking ends access.	With conditions Codes work from check-in until checkout. Details: Growth / Pro / Enterprise; Hostfully Devices add-on You need a supported device and a Hostfully Devices plan. Ask for the extra cost.	We do not know if codes switch on and off with the stay dates or adjust for early arrival.
Code delivery Send booking access codes to guests through supported channels.	With conditions Add door codes to automatic guest messages. Details: Ask for a quote and check what is included. A default listing code is used only when a reservation has no door code. Lock-side edits do not sync back to Hostaway.	With conditions Show access codes in connected Digital Guidebooks. Details: Growth / Pro / Enterprise; Hostfully Devices add-on You need a supported device and a Hostfully Devices plan. Ask for the extra cost.	With conditions Add door codes to saved guest messages. Plan: FLEX / PRO / PRO+ Assign a compatible smart lock to the property. Add the code variable to messages. The code also appears on the booking card.
Access extra costs Smart-access software or connections may cost extra. Hardware is a separate cost.	With conditions Pay for each linked smart device. Details: Ask for a quote and check what is included. Monthly prices depend on the number of devices. We could not confirm the currency, so ask for a quote. Nuki also needs a device plan and keypad.	With conditions Hostfully Devices is a paid add-on Details: Growth / Pro / Enterprise; Hostfully Devices add-on You need a supported device and a Hostfully Devices plan. Ask for the extra cost.	With conditions $5 per device per month for Smart Devices Plan: FLEX / PRO / PRO+ You must accept the contract and use hardware that works with it. Vendor hardware and outside services may cost extra. Check the currency and tax terms.
09 / Reports & accounting
Booking reports Reports about bookings. Check which measures they include.	With conditions Filter booking reports and download CSV files. Details: Ask for a quote and check what is included. Choose visible or all reservation fields. Guest-data export relies on the Online Check-In Form being enabled. This is not a full-system backup.	Available Filter booking figures by date, property or booking site. Check plan: Confirm this feature on Growth, Pro or Enterprise.	With conditions See booking status, stay details and payouts. Plan: FLEX / PRO / PRO+ Filter by account, year, period, listing or owner. Bookings spanning months appear in each month that applies. Reports exclude iCal platforms.
Occupancy reports See how often your rentals are booked. Filter by date or property.	With conditions See booked nights, check-ins and how often properties are booked. Details: Ask for a quote and check what is included. Reports by date can include blocked dates. Multi-unit bookings count dates for each booking, not dates multiplied by the number of units.	Available See booked nights. Filter by property and date. Check plan: Confirm this feature on Growth, Pro or Enterprise.	With conditions Occupancy and performance dashboard Plan: FLEX / PRO / PRO+ Occupancy is booked nights divided by available nights. Your role and assigned properties affect what you see in the dashboard. Check which source channels cover your properties.
Revenue reports Revenue reports and the measures they include. These are separate from financial accounting.	With conditions See income figures in occupancy reports. Details: Ask for a quote and check what is included. The figures depend on your chosen formula. They are not always net profit.	Available Owner financial reporting and analytics Plan: Growth / Pro / Enterprise	With conditions See monthly income. PRO+ adds a cashflow report. Plan: FLEX / PRO / PRO+ Monthly report supports property/account/time filters. Vrbo is listed as Nights Sold only. Do not treat its row as complete revenue. iCal platforms are excluded.
Owner statements Statements for property owners. Check which income and expenses they include.	With conditions Create owner statements with income, costs and payouts. Details: Ask for a quote and check what is included. Totals depend on your formulas. Statements do not replace accounting invoices.	Available Show booking income, owner adjustments and payout totals. Plan: Growth / Pro / Enterprise Include cost adjustments and filter by property or date. This does not confirm a full trust-accounting system.	With conditions Monthly property-owner statements Owner access One owner per property. Owners see statements only after they are final. Finalizing Finalize periods in date order. Booking totals keep the settings from their first statement. Ask who can finalize statements; the guide gives conflicting role details. Plan: PRO+
Expense tracking Record property or booking expenses in the software.	With conditions Expenses, extras and recurring entries Details: Ask for a quote and check what is included. Enter costs as negative amounts and extras as positive amounts. Refresh owner statements after changes. Changing a finished task does not change its saved cost.	Available Expense management Plan: Growth / Pro / Enterprise	With conditions Property expenses and adjustments Plan: PRO+ PRO+ lets you record services, supplies and credits for statements. You cannot delete finalized expenses. To correct them, use credits or reopen periods. The history stays saved.
Accounting connections Which accounting tools connect and what they can share.	With conditions Connect QuickBooks Online. Details: Ask for a quote and check what is included. You need a separate QuickBooks plan. Ask about connection fees and which accounting tasks are supported.	With conditions Connect QuickBooks, or use Ximplifi for QuickBooks and Sage Intacct. Check plan: Check the plan and connection terms. The connection or service may need setup and extra provider fees.	We could not confirm a direct link to accounting software such as QuickBooks or Xero.
Report exports Download reports in the listed file types.	With conditions Download occupancy and cost reports as CSV files. Details: Ask for a quote and check what is included. We do not know if every report can be saved as a PDF.	Available Download Enhanced Reports as HTML, PDF or CSV files. Check plan: Confirm this feature on Growth, Pro or Enterprise. You cannot export the Analytics dashboard itself. Enhanced Reports is a different reporting tool.	With conditions Download booking CSV files and monthly income PDFs. Plan: FLEX / PRO / PRO+ You can print monthly income reports or save them as PDFs. We do not know if all other data and files can be exported.
10 / Team & owner access
Team users Extra staff accounts, with any user or plan limits.	With conditions Add users and user groups. Details: Ask for a quote and check what is included. The main account owner controls account-wide alert settings. Admins can manage their own alerts.	Available Team roles Plan: Growth / Pro / Enterprise	With conditions Invite staff and choose what they can access. Plan: FLEX / PRO / PRO+ We could not confirm a user limit or a fee for each user. Extra tools for support staff are sold separately.
User permissions Choose what each person can see and do.	With conditions Choose which tools, contacts and money details each user can see. Details: Ask for a quote and check what is included. Admins can see all listings. Anyone who can view the inbox can also send messages. Remove inbox access to stop sending.	Available Property Manager, Booking Agent, Property Sales Manager and Associate roles Check plan: Confirm this feature on Growth, Pro or Enterprise.	With conditions Choose a role and change what it can access. Plan: FLEX / PRO / PRO+ Choose a main role. Change what it can access. Administrators always see all properties. Choose another role if you need to limit access.
Choose which properties each person can access Choose which properties a person can access.	With conditions Choose which listings each user can see. Details: Ask for a quote and check what is included. Admins can see all listings. Owners of one unit in a multi-unit group can see the group’s calendars and bookings.	Available Choose properties for team members who are not managers. Check plan: Confirm this feature on Growth, Pro or Enterprise. Turn on permissions first. Managers can still see every property. Associates may still see financial details.	With conditions Choose which properties, groups, labels or accounts staff can see. Plan: FLEX / PRO / PRO+ Administrators cannot be restricted. Owners use Access as Owner only; each property can have one assigned owner.
Owner portal Let owners view property, booking or financial details.	With conditions Owner access to selected property information Details: Ask for a quote and check what is included. An owner assigned to a child unit can see the whole multi-unit group. Use standalone or cross-linked listings if you need separate access.	Available Owner portal Plan: Growth / Pro / Enterprise	With conditions Owner access to assigned properties Plan: PRO / PRO+ PRO/PRO+ has an owner portal. Property owners get Access as Owner, not general label/account grants. PRO+ statements are view-only. They appear once final.
Mobile app A mobile app. A website that fits a phone screen does not confirm an app.	With conditions See tasks and update their status on your phone. Details: Ask for a quote and check what is included. We do not know if all desktop tools work in the app.	Available Mobile app Plan: Growth / Pro / Enterprise	With conditions Use the iOS or Android app. Plan: FLEX / PRO / PRO+ Cleaners can see tasks and get app alerts. We do not know if every desktop tool also works in the app.
11 / Integrations & data access
Public API An API for outside developers. API connections to booking sites alone do not confirm developer access.	With conditions Turn on API access in the dashboard. Details: Ask for a quote and check what is included. You need an account ID/API key and a partner choice. The generic Hostaway Public API choice supports tools outside the marketplace. At least one listing is required.	With conditions Connect your own software with the paid Open API add-on. Plan: Growth / Pro / Enterprise You need the add-on and permission to connect.	With conditions Connect your own software through the API. Details: PRO / PRO+; access on request Register your app and get the user’s permission before connecting.
API access conditions Who can use the developer API, including required plans, approval and access limits.	With conditions Account credentials and at least one listing Details: Ask for a quote and check what is included. You must choose a partner. A generic public API option is available. Access tokens last at most 24 months. Renewal every 12 months is recommended. Fees and plan qualification need checking.	With conditions The paid Open API add-on is offered on all main plans. Plan: Growth / Pro / Enterprise Test and live access each have sign-in and access rules.	With conditions Register your app and ask users for access. Details: PRO / PRO+; access on request Join the developer program first. Each user must approve what your app can do.
Webhooks Sends notices about events to linked systems.	With conditions Selected reservation, inbound-message and task events Details: Ask for a quote and check what is included. The admin sets up at least one event. They can also filter by listing or channel. Owner-stay updates have limits. Fields that arrive later may need to be fetched through the API.	With conditions Send booking, block, property and inbox alerts to connected software. Details: Growth / Pro / Enterprise; Open API add-on Set up an HTTPS receiving address with permission to use webhooks.	With conditions Send alerts about bookings, calendars, guests, properties and messages. Details: PRO / PRO+; ask for API access. Your app needs permission for each task. Support handles signup. Calendar alerts are available on request. They need a 200 OK reply. Otherwise, retries wait longer each time. Signing with a shared secret is optional. You must set it up.
Zapier A Zapier connection with stated events, actions or plan requirements.	With conditions Start Zapier tasks from bookings, add notes or search. Details: Ask for a quote and check what is included. You need a paid Hostaway plan, main-owner access, API details and a Zapier account. Zapier fees may apply.	With conditions Use booking events in the Hostfully Zapier connection. Details: PMS plan; Zapier terms apply You need a Zapier account and configured workflows. Plan fees may apply.	We could not confirm a supported iGMS app for Zapier.
Data export Check which data you can take with you, beyond calendar feeds. Ask which file types you can download.	With conditions Download bookings and guest data. Details: Ask for a quote and check what is included. Choose visible or all reservation fields. Guest-data export relies on the Online Check-In Form being enabled. This is not a full-system backup.	With conditions Read property and guest data through the API as JSON. Details: Growth / Pro / Enterprise; Open API add-on You need API access. This does not confirm an export of every type of data.	With conditions Reservation CSV and calendar/task feeds Plan: FLEX / PRO / PRO+ You can export bookings to CSV. You can export booking and cleaning calendars through iCal. We could not confirm a full account export with guest attachments and all history.
12 / Setup & support
Onboarding Setup help, including whether it is optional or costs extra.	With conditions Guided setup with specialists Details: Ask for a quote and check what is included. Agree on setup work, data moving, fees and timing in your quote.	Available Join setup office hours. Growth has two one-to-one calls; Pro has three. Plan: Growth / Pro / Enterprise	With conditions Follow a setup checklist or get guided help. Details: PRO / PRO+; setup-session conditions apply Pricing lists guided setup on PRO/PRO+. Its FAQ offers a free setup session for accounts with ten or more connected properties. Check what help is included for fewer properties.
Moving your data Help or tools to import records from another system.	With conditions CSV import for external bookings Details: Ask for a quote and check what is included. Use the template and fill in its required fields. One error stops the whole batch. Imported dates block availability. Check automation and payment settings before moving data.	With conditions Import supported booking sites and enter other bookings by hand. Check plan: Confirm this feature on Growth, Pro or Enterprise. We could not confirm a service that handles the whole move for you.	You can link booking sites and import calendars. Ask support about moving other data; we could not confirm bulk imports or help moving from another system.
Help center Public guides and help pages. These alone do not show the quality of support.	Available Search public help guides. Details: All visitors Guides cover setup and daily tasks. Check each guide’s date and account requirements.	Available Help center and Hostfully University Plan: Growth / Pro / Enterprise	With conditions Read help articles and guides. Plan: FLEX / PRO / PRO+ You can read the guides without paying for a support chat. Help with your own account depends on your plan.
Email support Email support, with any plan limits. Response time is unconfirmed.	With conditions Email support for device setup help. Details: Ask for a quote and check what is included. We could not confirm a general email response time.	Available 24/7 email support Plan: Growth / Pro / Enterprise	With conditions Contact support by email or form. Plan: FLEX / PRO / PRO+ Online support is staffed 24 hours on weekdays and 5am–5pm EST on weekends. FLEX lists replies within 48 hours. We could not confirm a faster response time for everyone.
Chat support Live or in-app support chat. Check whether help comes from a person, an AI bot or self-service pages.	We could not confirm live chat with a person. Support lists phone, a contact form and an AI agent.	Available 24/7 chat support Plan: Growth / Pro / Enterprise	With conditions Contact support through chat. Plan: FLEX / PRO / PRO+ Use chat for urgent issues. Staff are online 24 hours on weekdays and 5am–5pm EST on weekends. FLEX lists replies within 48 hours.
Phone support Phone support, with any plan or country limits.	With conditions 24/7 phone support advertised Details: Ask for a quote and check what is included.	We could not confirm phone support. Email, chat and some paid-plan video calls are listed.	With conditions Request phone support. Details: PRO / PRO+ upon request We could not confirm phone hours or a promised response time for all users.
13 / API features
API features are listed below. Each row shows its access rules. Live operation is not confirmed.
Documented API versions Versions listed in the public API guides. This does not guarantee they work with your setup.	With conditions REST API v1 Details: You need an account with API access. Ask for a quote.	With conditions API v3; endpoint guides use v3.3. Details: Growth / Pro / Enterprise; Open API add-on	With conditions Uses v1 and v2 API paths. Details: PRO / PRO+; ask for API access. Your app needs permission for each task. Reading data, calendars and messages uses v1 paths. Bookings, door codes and related tasks use v2 paths. The JSON Schema guide explains response formats. It is not a downloadable OpenAPI file.
API authentication Security methods listed in the API guide. Approval to use the API and the right plan are separate requirements.	With conditions OAuth 2.0 client credentials with bearer token Details: Ask for a quote and check what is included. You need the account ID and secret key. Tokens expire no later than 24 months after creation.	With conditions Authorization or X-HOSTFULLY-APIKEY header Details: Growth / Pro / Enterprise; Open API add-on Use Authorization for an OAuth access token, or X-HOSTFULLY-APIKEY. Both are listed as apiKey schemes. Partner OAuth has its own setup guide.	With conditions Use an access token. Details: PRO / PRO+; ask for API access. Your app needs permission for each task. An approved app exchanges a code for a token. Add access_token to the URL query for each API request.
Read property records Read property records through the API.	With conditions Read listings Details: You need an account with API access. Ask for a quote.	With conditions GET /api/v3.3/properties Details: Growth / Pro / Enterprise; Open API add-on Read properties your agency can access. Supports updatedSince, _limit and _cursor.	With conditions Read properties and listings Details: PRO / PRO+; ask for API access. Your app needs permission for each task. Results come in pages. Your app can only read properties in the approved account. Insurance settings and door codes need extra permissions.
Read reservation records An API tool reads booking records.	With conditions Read bookings Details: You need an account with API access. Ask for a quote. Use includeResources=1 to include customFieldValues, reservationFees, reservationUnit and hostProxyEmail.	With conditions GET /api/v3.3/leads Details: Growth / Pro / Enterprise; Open API add-on Send propertyUid, agencyUid or leadUids. Access and filter rules apply.	With conditions Read bookings with date and status filters Details: PRO / PRO+; ask for API access. Your app needs permission for each task. You need messaging, smart-locks or external-cleaning-management permission. Missing counts by guest type are unknown. Some connections use zero as a default. Counts by guest type may not add up to the total.
Create bookings An API tool creates bookings. This does not confirm the same steps are available in the interface.	With conditions Create bookings for supported channels. Details: You need an account with API access. Ask for a quote. Only channelId 2000, 2002 or 2020 is accepted. We do not know if the same actions are available in the app.	With conditions POST /api/v3.3/leads Details: Growth / Pro / Enterprise; Open API add-on Send the agency, property, status and stay dates. Other booking actions use their own endpoints.	With conditions Create direct bookings Details: PRO / PRO+; ask for API access. Your app needs permission for each task. Use v2/book-property with direct-bookings permission. This works only for airgms bookings. Send stay dates, guest details, total payout and currency. It creates an invoice unless you turn that off.
Update bookings An API tool changes booking fields. Check which fields and booking sites it supports.	With conditions Change booking fields or cancel bookings. Details: Ask for a quote and check what is included. You cannot change listingMapId. Cancellation uses a separate API action. We do not know if it can issue refunds.	With conditions PATCH /api/v3.3/leads/{leadUid} Details: Growth / Pro / Enterprise; Open API add-on Use separate actions for workflow changes. Partner permission is needed to change personal details.	With conditions Update direct bookings by reservation code Details: PRO / PRO+; ask for API access. Your app needs permission for each task. Use v2/book-property with reservation_code and the required booking fields. You need direct-bookings permission. This works only for airgms bookings. We do not know if you can edit bookings from other sites.
Read guest data Read guest records through a separate API tool or as part of a booking response. Check which option is supported.	With conditions Read guest contact details from bookings. Details: Ask for a quote and check what is included. Guest details are part of booking records. We could not confirm a separate guest directory.	With conditions GET /api/v3.3/guests/{agencyUid} Details: Growth / Pro / Enterprise; Open API add-on Partner and affiliate connections have limits on personal data.	With conditions Read guest records Details: PRO / PRO+; ask for API access. Your app needs permission for each task. You need messaging permission. Filter by guest UID or platform. Results come in pages. Names and photos may be missing. Contact details depend on the booking source.
Update guest records Updates guest records, not just contact fields on a booking.	We do not know if the API can update a guest record on its own. It can change contact fields on a booking.	We could not confirm changes to a guest record on its own. You can change guestInformation on a lead.	We do not know if the API can update a guest record on its own. Details: PRO / PRO+; ask for API access. Your app needs permission for each task.
Read guest messages An API tool reads guest messages or conversation details.	With conditions Read conversations and messages Details: Ask for a quote and check what is included. Results normally include sent messages. Use includeScheduledMessages for other statuses. Use limit and offset to move through result pages.	With conditions GET /api/v3.3/messages Details: Growth / Pro / Enterprise; Open API add-on Filter by agency, thread or lead. Results can be read in pages.	With conditions Read threads with their messages Details: PRO / PRO+; ask for API access. Your app needs permission for each task. You need messaging permission. Results come in pages. Filter by booking, thread or date updated. There are limits on combining these filters.
Send guest messages An API tool adds or sends guest messages. Check access requirements separately.	With conditions Send messages within an existing conversation Details: Ask for a quote and check what is included. Each account can make 30 requests per minute. Supported booking-site messages and email depend on the conversation.	With conditions POST /api/v3.3/messages Details: Growth / Pro / Enterprise; Open API add-on Send EMAIL or DIRECT_MESSAGE in supported Airbnb, Vrbo or Booking.com threads. Include leadUid.	With conditions Send a message to a booking guest Details: PRO / PRO+; ask for API access. Your app needs permission for each task. You need messaging permission. Direct-booking guests get email. Other guests get messages through their booking site. Length limits vary. Use the returned message UID to check if it arrived.
Read nightly rates Read rates through an API tool or nightly-price fields in a calendar response.	With conditions Read price and stay limits from calendar days Details: Ask for a quote and check what is included. Calendar records include price, minimumStay and maximumStay. You need account access and must choose the property and dates.	With conditions Read nightly prices. Details: Growth / Pro / Enterprise; Open API add-on Send propertyUid, from and to.	With conditions Read nightly prices and minimum stays Details: PRO / PRO+; ask for API access. Your app needs permission for each task. Calendar records include currency, price and min_stay before booking-site markups. Read up to one year at a time. Your app needs permission to read the calendar.
Update nightly rates Send nightly prices through the API. This is separate from working out which price to use.	With conditions Change calendar prices and stay rules. Details: Ask for a quote and check what is included. Send date ranges or a batch of up to 200 date intervals.	With conditions Change nightly prices. Details: Growth / Pro / Enterprise; Open API add-on Choose SET or REMOVE and send the pricing-period record.	With conditions Update calendar rates and minimum stays Details: PRO / PRO+; ask for API access. Your app needs permission for each task. You need the calendar-control scope. A price must include its currency. Batch results may show ignored dates or warnings. Check the status of returned request IDs. Do not assume the request finished successfully at once.
Read availability calendar Read open dates or calendar nights through the API.	With conditions Read listing calendars Details: You need an account with API access. Ask for a quote. Use includeResources=1 to include bookings. Otherwise the bookings list is empty.	With conditions Read a property’s calendar. Details: Growth / Pro / Enterprise; Open API add-on Send the from and to dates.	With conditions Read property calendar for up to one year Details: PRO / PRO+; ask for API access. Your app needs permission for each task. You need calendar-control, direct-bookings or external-cleaning-management permission. Prices exclude any markup for a booking site. Older base fields repeat the current values.
Read payment records Reads actual payment records. Changing payment settings or making payment links is a separate feature.	With conditions Read guest charges and payment records. Details: Ask for a quote and check what is included. Filter paymentProvider by Stripe, Braintree, Authorize.net or offline. We do not know if the API can create online charges.	With conditions Read transactions with amounts and status. Details: Growth / Pro / Enterprise; Open API add-on Use GET /api/v3.3/transactions with orderUid, or GET /transactions/{uid}. Types include sale, deposit charge and refund.	We do not know if the API can read individual payment records. Details: PRO / PRO+; ask for API access. Your app needs permission for each task.
Read refund records An API tool reads refund records. This does not confirm that it can issue refunds.	We could not confirm a separate API action for reading refunds. Refund amounts in a cancellation policy do not prove money was returned.	With conditions Read REFUND records through the transactions API. Details: Growth / Pro / Enterprise; Open API add-on Records give the refund type, amount, original transaction and status. This reads a refund; it does not issue one.	We do not know if the API can read refund records. Details: PRO / PRO+; ask for API access. Your app needs permission for each task.
Read owner records Read property-owner records through the API.	We do not know if the API can read separate owner records. It can read owner statements.	With conditions Read owner records. Details: Growth / Pro / Enterprise; Open API add-on Send agencyUid. You can also filter the results.	With conditions Read team contacts with the property-owner role. Details: PRO / PRO+; ask for API access. Your app needs permission for each task. Use GET v1/team-members with member_roles=property_owner and tasks permission. These are team contacts. They do not show ownership records, owner statements or which properties each person owns.
Custom data fields API tools for custom fields or extra booking details. Check which types of data each tool supports.	With conditions Read custom fields and their values on bookings. Details: You need an account with API access. Ask for a quote. Use includeResources=1 to include customFieldValues. We do not know if the app offers the same tools.	With conditions GET /api/v3.3/custom-data Details: Growth / Pro / Enterprise; Open API add-on Send exactly one propertyUid or leadUid. This reads custom values; it does not confirm tools to create any field definition you want.	We do not know if the API supports fields you create yourself. Details: PRO / PRO+; ask for API access. Your app needs permission for each task.
Manage webhook plans API tools to list, create or remove webhook plans. A guide to receiving webhook updates alone does not confirm these controls.	With conditions Add, read, change or remove event alerts. Filters New help says you can choose events; an older guide says you cannot. Check current filters. Delivery Reply within 20 seconds. Network errors, 5xx and 429 get up to three retries over about one hour. Other 4xx errors are final failures. Details: Ask for a quote and check what is included.	With conditions List, create or delete webhook setups. Details: Growth / Pro / Enterprise; Open API add-on You need the correct agency or partner access and sign-in details.	Ask support to set up event alerts. We do not know if the API can list, add or remove them. Details: PRO / PRO+; ask for API access. Your app needs permission for each task.
Documented throttling response The API lists error 429 for too many requests or another stated request limit. Exact numeric limits need separate confirmation.	With conditions Request limits vary by API tool. General limits 200 requests per 10 seconds, counted by account and IP. Messages allow 30 requests per minute per account. Other limits Price calculations allow 400 requests per 10 seconds per account. Creating bookings allows 200 per 10 seconds per account. Higher Enterprise limits need approval. Details: Ask for a quote and check what is included.	With conditions Too many requests return HTTP 429. Published limits conflict. Details: Growth / Pro / Enterprise; Open API add-on One guide lists 10,000 requests per hour. A July 2026 FAQ lists 1,000. Ask which limit applies to your account.	With conditions Up to 1,000 requests per minute per token Details: PRO / PRO+; ask for API access. Your app needs permission for each task. Too many requests returns code16. We do not know if some tools have different limits.
Reservation pagination Read booking records a page at a time. Check the default page size and any maximum.	With conditions Use afterId to read more booking results. Details: Ask for a quote and check what is included. A booking page has a default limit of 100 records. For bookings, offset is deprecated. Other list guides still show it. Do not assume every list uses the same way to get the next page.	With conditions Read leads in batches using _cursor and _limit. Details: Growth / Pro / Enterprise; Open API add-on We could not confirm the maximum batch size.	With conditions Results come in pages. Details: PRO / PRO+; ask for API access. Your app needs permission for each task. Bookings use has_next_page to show if more results remain. Message threads use hasNextPage. We do not know if one page-size setting works across all tools.

Compare property management software for daily work — Hostaway vs Hostfully Property Management Platform vs iGMS

List the jobs you want to handle in one place. Check booking sites, guest messages, payments and staff access first. Then compare the plan and extras needed for those jobs. A long feature list will not show whether your booking sites and work rules are covered.

Hostaway: what to consider

Ask for a quote with the modules and links you need. Check direct-booking fees; the published details conflict. To cancel a Booking.com or calendar-link booking, start on the original booking site. Read the Hostaway profile for its plans and requirements.

Hostfully Property Management Platform: what to consider

Ask which extras your quote includes. Open API, Digital Guidebooks and smart-device services cost extra. InboxAI drafts replies for review. Do not treat those drafts as messages sent on their own. Read the Hostfully Property Management Platform profile for its plans and requirements.

iGMS: what to consider

Check PRO+ if you need owner statements. Ask which AI and translation tools your plan includes; published details differ. Calendar-link bookings can have less detail than direct links. Read the iGMS profile for its plans and requirements.

Explore all property management options, how to choose property management software, how to plan a software switch to continue your shortlist.

Common questions

What should I test before switching to one of these tools?

Check future bookings, blocked dates and rate plans before the new system takes control. Then look at rates and fees on each booking site. A link marked connected does not prove that every booking or price rule moved across.

How should I compare the full setup for Hostaway, Hostfully Property Management Platform and iGMS?

List the main software and any extras on their own. Extras can include lock tools, guidebooks, paid modules and a team to answer guests. Ask which tasks your quote covers. Name the person who will do the work that remains. An inbox or task list does not do it all for you.

Will a Hostaway custom iCal link update my nightly rates?

No. That calendar link syncs open and blocked dates. It does not send rate changes, listing text or amenities. The booking details it brings in depend on the source. These limits are for custom iCal links. Hostaway’s direct software links to booking sites work differently.

Does Hostfully’s base software include Digital Guidebooks and smart-device tools?

Do not assume both are in the base plan. Hostfully lists Digital Guidebooks and smart-device tools as add-ons. Ask for a quote that names the services you need. Check their setup costs and scope apart from the main property software.

Why might an available Booking.com rate not send bookings to iGMS?

Check the rate-plan type. iGMS says only XML rate plans work with its Booking.com link. A non-XML plan may stay bookable without sending its bookings to iGMS. Ask Booking.com to confirm the mapping for every rate plan you sell.

Hostaway vs Hostfully Property Management Platform vs iGMS

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Hostfully Property Management Platform

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Compare property management software for daily work — Hostaway vs Hostfully Property Management Platform vs iGMS

Hostaway: what to consider

Hostfully Property Management Platform: what to consider

iGMS: what to consider

Common questions

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