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Host Tools vs iGMS vs Lodgify

Comparing

Compare Host Tools vs iGMS vs Lodgify for daily rental work. Check bookings, guest messages and daily tasks. Choose a plan that covers the jobs you need.

Overview

Host Tools

Automate guest messages. Pro adds calendar tools, rate rules, direct booking and team access.

Best for: Guest messages and cleaner notices, with Pro for broader booking tools.

iGMS

Manage booking calendars, guest messages, cleaning work and direct bookings. PRO+ adds owner statements and other tools.

Best for: Coordinating booking calendars, messages and cleaners in one system.

Lodgify

Manage booking calendars and a shared inbox. Professional adds custom message rules; Ultimate adds daily work tasks.

Best for: Combining booking work with plan-based message and team tools.

Compare features by plan.

Showing all 110 detailed properties.
Host Tools versus iGMS versus Lodgify: features, plans and limits.
What matters to youHost Tools
4.7 / 5Out of 217 reviews
Property management		iGMS
4.6 / 5Out of 495 reviews
Property management		Lodgify
4.7 / 5Out of 5,837 reviews
Property management
Score
Score90
STRCompare scoring
Score89
STRCompare scoring
Score81
STRCompare scoring
At a glance / Prices for your properties
PropertiesHost Tools lists prices for 1–134 properties. It is unclear whether Enterprise starts at 134 or above 134. Ask about your account’s limit.We could not confirm a firm maximum property count. Yearly prepayment normally covers up to nine committed properties. From ten, a yearly commitment applies. The guides describe an exception for a prepayment upgrade.Basic allows one property and Starter allows two. We could not confirm a maximum for the account, Professional or Ultimate.
OverviewMessaging automation and a Pro plan adding calendar, rates, direct booking and team access.PMS with FLEX, PRO and PRO+ plans, channel calendars, guest messaging, cleaning coordination and direct-booking tools. PRO+ adds revenue management, an AI agent and owner statements.Four tiers cover booking sites, calendars and a shared inbox. Starter adds website bookings. Professional adds custom automatic messages. Ultimate adds daily work tasks.
Plans and add-ons
Messaging

Send messages to guests and cleaners, use mobile tools and translate messages. Calendar and price tools need Pro.

Pro

Adds calendar and rate tools, direct booking, team access and AI. Optional smart locks cost another USD 3 per lock each month.

Enterprise

Ask Host Tools for an Enterprise quote. Its site is unclear whether Enterprise starts at 134 properties or only above 134. Confirm which plan you can use and what it includes.

Smart locks · add-on

You need Pro, plus USD 3 per connected lock each month. You need supported hardware and a linked account.

FLEX

You pay for booked nights, with a minimum charge for each active property. Ask which features are included where the plan card and feature table differ.

PRO

The rate per property depends on your property count. Yearly advance-payment and contract terms differ for larger groups. Ask for API and phone support access.

PRO+

Adds revenue tools, an AI agent and owner statements. Partners and optional services may charge extra.

Basic

One property, with a booking-site calendar, inbox and self-setup. Website access is unconfirmed.

Starter

Up to two properties. Includes Basic tools, plus a website and booking widget, price and payment tools, co-host access and expert setup.

Professional

Includes Basic and Starter tools, plus scheduled messages, manual payment collection, phone and email support, and Dynamic Pricing.

Ultimate

Includes lower plans, plus tasks, automatic check-in and checkout steps, owner statements, a guest app, Turno and priority live support.

Smart Locks · add-on

Pay USD 7 per device each month in advance. You need supported hardware already installed. We could not confirm whether the base plan qualifies.

1-property price for your selection
Messaging entry plan account price · USD 30.00Monthly billing selection · You pay for enabled listings. Linked listings for the same property count once. Disabled listings are not billed. Mid-month changes can bring charges or credits. Tax treatment is not confirmed.
Plan prices and conditions

Messaging: USD 30

You pay for enabled listings. Linked listings for the same property count once. Disabled listings are not billed. Mid-month changes can bring charges or credits. Tax treatment is not confirmed.

Pro: USD 32

You pay for listings that are turned on. Listings on different booking sites count once when linked to the same property. Listings that are turned off are not billed.

Changes during a billing period may add a charge or credit.

Ask how tax applies.

Optional smart locks cost an extra USD 3/connected lock/month; Hardware and payment-processing costs are separate.

Enterprise: Contact the provider for a quote.

PRO monthly plan cost · USD 48.00Monthly billing. This shows the published rate for one property as an account total. Check when payment is due: PRO terms require the full month upfront, while the pricing FAQ says the first month is prorated and later bills cover the past month. Part-month refunds are not offered. Assumes 1 billable active or committed property. Taxes, third-party fees, extras and overuse charges are excluded.
Plan prices and conditions

FLEX: Price not confirmed

Monthly total based on use: USD1 per booked night, at least USD20 per active property. Canceled bookings excluded. You pay for the past month on the first day of the next month. We need the actual booked nights and active property count. The one-property minimum applies even with no active properties. Tax/third-party costs excluded.

PRO: USD 48

This shows the published rate for one property as an account total. Check when payment is due: PRO terms require the full month upfront, while the pricing FAQ says the first month is prorated and later bills cover the past month.

Part-month refunds are not offered. Assumes 1 billable active or committed property. Taxes, third-party fees, extras and overuse charges are excluded.

PRO+: USD 69

This shows the published rate for one property as an account total. Check when payment is due: PRO+ terms require payment within the first 7 days and prorate the first month.

General terms require full advance payment, while the pricing FAQ says bills cover the past month. Part-month refunds are not offered. Assumes 1 billable active or committed property. Taxes, third-party fees, extras and overuse charges are excluded.

Basic monthly account total · USD 18.00Monthly billing selection · The shown monthly account total uses your current setup and USD. Taxes, payment fees and extras are separate.
Plan prices and conditions

Basic: USD 18

The shown monthly account total uses your current setup and USD. Taxes, payment fees and extras are separate.

Starter: USD 33

The shown monthly account total uses your current setup and USD. Taxes, payment fees and extras are separate.

Professional: USD 58

The shown monthly account total uses your current setup and USD. Taxes, payment fees and extras are separate.

Ultimate: USD 85

The shown monthly account total uses your current setup and USD. Taxes, payment fees and extras are separate.

Limits and requirements
  • When availability sync is enabled, block dates in Host Tools: channel-only blocks can be reopened.
  • Stripe takes full payment at booking. For split payments or deposit schedules, collect payments by hand through an outside service.
  • Cleaner alerts and Turno projects do not confirm built-in task management or checklists.
  • Booking.com needs the right XML rate setup. Other rate types can stay open for bookings without appearing in iGMS. Calendar feeds share fewer details and update from time to time.
  • You need approval and the user’s permission to access data through the API. Methods for changing direct bookings do not prove you can change every booking from other sites.
  • The built-in ID check collects guest ID photos for the host to review. Automatic checks of the documents are not confirmed.
  • The guides describe linked locks and code fields in messages. Check whether it creates a new code for each guest and when codes turn on and off.
  • Basic allows one property. Starter allows up to two. Ask about the limits for Professional and Ultimate.
  • AI Co-Host is beta and requires approval before sending or changing anything.
  • Automatic refunds need eligible website or manual bookings, Policy automation turned on and supported card payments. Booking-site and outside-payment limits still apply.
Review sources
CapterraRating 4.8 / 5 · 182 reviews
TrustpilotTrustScore 4.4 / 5 · 35 reviews
GetAppRating 4.8 / 5 · 182 reviews
Software AdviceRating 4.8 / 5 · 182 reviews
CapterraRating 4.6 / 5 · 306 reviews
TrustpilotTrustScore 4.6 / 5 · 144 reviews
G2Rating 4.7 / 5 · 45 reviews
GetAppRating 4.6 / 5 · 306 reviews
Software AdviceRating 4.6 / 5 · 306 reviews
CapterraRating 4.5 / 5 · 1,311 reviews
TrustpilotTrustScore 4.7 / 5 · 4,436 reviews
G2Rating 4.4 / 5 · 90 reviews
GetAppRating 4.5 / 5 · 1,311 reviews
Software AdviceRating 4.5 / 5 · 1,311 reviews
01 / Plans & requirements
Plan options

Plans offered for this rental software. Optional modules are separate from plan levels.

Available

Messaging, Pro and Enterprise. Ask for an Enterprise quote.

Plan: Messaging / Pro / Enterprise

With conditions

FLEX, PRO and PRO+

Plan: FLEX / PRO / PRO+

  • AI Upsells is marked coming soon.
Available

Basic; Starter; Professional; Ultimate

Plan: Basic / Starter / Professional / Ultimate

Property limits

Listing or property limits for each plan. A target customer range does not confirm a strict limit.

With conditions

The price table covers up to 134 listings. Larger accounts need an Enterprise quote.

Host Tools lists prices for 1–134 properties. It is unclear whether Enterprise starts at 134 or above 134. Ask about your account’s limit.

Plan: Messaging / Pro / Enterprise

  • Host Tools gives two different starting points for Enterprise: 134 listings or above 134. Ask which applies.
  • We could not confirm a firm account limit.

We could not confirm a firm maximum property count. Yearly prepayment normally covers up to nine committed properties. From ten, a yearly commitment applies. The guides describe an exception for a prepayment upgrade.

  • We could not confirm a maximum number of properties. Pricing has options for 1–20 properties and for more than 20. Yearly plans for up to 9 committed properties normally require payment in advance. Larger groups have different terms.
Available

Basic: 1 property; Starter: 2 properties

Basic allows one property and Starter allows two. We could not confirm a maximum for the account, Professional or Ultimate.

Plan: Basic / Starter / Professional / Ultimate

  • We could not confirm firm limits for Professional or Ultimate.
How you are charged

How plan fees are worked out and billed. Check whether you pay per listing, per account or a share of booking income.

With conditions

Pay for enabled listings. The same property on several booking sites counts once.

Plan: Messaging / Pro

  • Yearly prices are shown per month, but you pay for the year.
  • Disabled listings are not billed. Changing enabled listings may adjust the bill for part of the month.
With conditions

Pay per active property or per booked night.

FLEX
$1 per booked night, with a $20 minimum per active property.
PRO and PRO+
Prices depend on your property count. You may need to pay for at least one property.
Contract
The billing terms and FAQ differ on payment timing and yearly cancellations. Check your contract.

Plan: FLEX / PRO / PRO+

Available

Price depends on property count, plan and how long you pay for.

Plan: Basic / Starter / Professional / Ultimate

Booking fees

Fixed or percentage fees on bookings. Check which transactions they apply to.

With conditions

Host Tools adds no fee for direct bookings.

Plan: Pro

  • Plan fees and payment processing fees still apply.
With conditions

FLEX charges by booked night

Plan: FLEX

  • FLEX lists a 0% booking fee but charges $1 per booked night. The minimum is $20 per active property. Booking sites and payment services charge their own fees.
Available

Plans list a 0% booking fee.

Plan: Basic / Starter / Professional / Ultimate

  • Payment fees and optional services can cost extra.
Paid add-ons

Features or services that cost extra beyond your plan.

With conditions

Smart-lock tools cost USD3 per connected lock each month.

Details: Pro + smart locks

  • Buy a supported lock and connect it.
With conditions

Some website, support and partner tools cost extra.

Details: Plan-specific optional services

  • The table lists extra fees for white label or a custom domain. PRO tools for support and productivity and damage protection options also cost extra. Partner plans may add fees. Check prices for your account.
Available

Optional advice and extra services cost more.

Plan: Basic / Starter / Professional / Ultimate

Trial

Trial length and rules. A demo is different from a free trial.

Available

Fourteen-day trial without a card

Plan: Messaging / Pro

With conditions

14-day free trial for new users.

Details: New registered users

  • You need a valid card to keep using a paid plan. Confirming your subscription starts billing.
Available

7 days; no credit card required

Plan: Basic / Starter / Professional / Ultimate

Setup fees

One-time setup fees. A missing price does not mean setup is free.

Available

Personalized setup and migration are free

Plan: Messaging / Pro

With conditions

No required setup fee is advertised.

Plan: FLEX / PRO / PRO+

  • A free setup session is offered for 10 or more properties. PRO and PRO+ list guided setup. Custom help and partner services may cost extra.
Available

No setup fee

Details: All current plans

02 / Channels & sync
Airbnb connection

How to connect Airbnb, and which accounts and listings qualify.

With conditions

Direct Airbnb connection

Plan: Messaging / Pro

  • You need Pro to manage calendars and rates. Messaging handles guest messages.
With conditions

Connect to Airbnb.

Plan: FLEX / PRO / PRO+

  • Your listings must meet Airbnb’s rules. For co-hosted listings, the main host must connect. Then use iGMS to change prices and open dates.
Available

Connect directly to Airbnb.

Plan: Basic (1 property); Starter (up to 2); Professional; Ultimate

Vrbo connection

How to connect Vrbo, and which accounts and listings qualify.

With conditions

Direct Vrbo connection

Plan: Messaging / Pro

  • You need Pro to manage calendars and rates. Messaging handles guest messages.
With conditions

Connect to Vrbo.

Plan: FLEX / PRO / PRO+

  • Group the correct listings to sync them as one property. Some functions vary between Vrbo connection types. Reviews require the new type.
Available

Connect directly to Vrbo.

Plan: Basic (1 property); Starter (up to 2); Professional; Ultimate

Booking.com connection

How to connect Booking.com and which accounts and listings qualify.

With conditions

Direct Booking.com connection

Plan: Messaging / Pro

  • You need Pro to manage calendars and rates. Messaging handles guest messages.
With conditions

Connect to Booking.com.

Setup
Set up existing open dates and prices again.
Limits
Only XML rates sync. Other rates can still be booked, but iGMS cannot see them. Bookings that ended before you connected cannot be fetched.

Plan: FLEX / PRO / PRO+

Available

Connect directly to Booking.com.

Plan: Basic (1 property); Starter (up to 2); Professional; Ultimate

iCal import

Import calendars from other tools. Check which details arrive and how updates work.

With conditions

Import bookings from an outside calendar.

Plan: Pro

  • Calendar sharing does not include all messages or payment details.
With conditions

Import bookings from outside calendars.

Plan: FLEX / PRO / PRO+

  • Data syncs each hour. You can also refresh it by hand. Google events must start with Reserved or Reservation to block dates. iCal shares limited fields. It does not fully sync rates or messages.
Available

Import booked and blocked dates through an iCal calendar link.

Plan: Basic (1 property); Starter (up to 2); Professional; Ultimate

  • Connect the outside calendar. This shares dates, not full booking records.
iCal export

Export calendar feeds to other tools. A calendar feed is different from an export of full booking records.

With conditions

Share your calendar through an iCal link.

Details: Check which plan includes this.

  • This shares calendar data, not all the details of a full booking-site connection.
With conditions

Share separate booking and cleaning calendars.

Plan: FLEX / PRO / PRO+

  • Each property has its own feeds. The app reading the feed controls how often it checks for changes. Reset the token to stop an old link from working.
Available

Share open and blocked dates with an outside calendar.

Plan: Basic (1 property); Starter (up to 2); Professional; Ultimate

  • Other services check your calendar link for updates. It does not export full booking records.
Rate sync

Send rates to linked booking sites. Check which sites are supported and any limits.

With conditions

Send calendar prices to linked booking sites.

Plan: Pro

  • Automatic price updates run every 6 hours. Manual Sync Prices can take up to 5 minutes.
  • Price rules use the currency set on the booking site.
With conditions

Share prices and minimum stays with directly linked sites.

Plan: FLEX / PRO / PRO+

  • Set prices for a group of listings or one site. Check Booking.com XML rates and any site markups. iCal does not share full pricing.
Available

Send prices to linked booking sites.

Plan: Basic (1 property); Starter (up to 2); Professional; Ultimate

Availability sync

Send open and blocked dates to booking sites. Check how it works and any limits.

Available

Direct bookings update open and blocked dates on linked sites.

Plan: Pro

With conditions

Share open and blocked dates across linked sites.

Plan: FLEX / PRO / PRO+

  • New bookings and manual bookings block grouped channels. Remove extra Airbnb/Vrbo/Booking.com iCal links for the same bookings to avoid double blocks. External iCal updates can lag.
Available

Send open and blocked dates to linked booking sites.

Plan: Basic (1 property); Starter (up to 2); Professional; Ultimate

Reservation sync

Import bookings and changes from booking sites, or keep them in sync. Check which sites are supported.

With conditions

Bring bookings from linked sites into one calendar.

Plan: Pro

  • Connect each booking site and import its bookings.
With conditions

See bookings from linked sites together.

Plan: FLEX / PRO / PRO+

  • Airbnb, Vrbo and Booking.com connect directly. Other sites use iCal, with fewer details and slower updates. Reports still use individual listings.
Available

See booking-site reservations in one calendar.

Plan: Basic (1 property); Starter (up to 2); Professional; Ultimate

Channel message sync

Send and receive guest messages through booking-site connections. Check which sites are supported.

Available

Airbnb, Vrbo, Booking.com and Houfy messaging

Plan: Messaging / Pro

With conditions

Read Airbnb, Booking.com, Vrbo and direct guest messages.

Plan: FLEX / PRO / PRO+

  • Group listings with direct connections. You can use different saved messages for each site. We do not know if iCal connections can share messages.
Available

Read messages from linked booking sites in the inbox.

Plan: Basic (1 property); Starter (up to 2); Professional; Ultimate

Sync limitations

Known delays, fields that do not sync and limits on connections. These details alone do not show how reliable the service is.

With conditions

Airbnb setup mode does not send price or date updates.

Plan: Messaging / Pro

  • Disconnect your old property-management software. Reconnect Airbnb without setup mode before turning on updates.
With conditions

Some dates and prices cannot sync.

Plan: FLEX / PRO / PRO+

  • Manual Airbnb blocks do not import. iGMS cannot see Booking.com rates outside XML. iCal refreshes hourly. Duplicate feeds can block dates twice.
Available

Price and offer rules vary by booking site.

Details: Connected-channel setup

  • Set Booking.com and Expedia offers on those sites. Airbnb and Vrbo have their own rules. Promo codes work only on your website.
03 / Reservations & calendars
Multi calendar

A calendar view showing multiple listings and bookings together.

Available

See bookings from different sites in one calendar.

Plan: Pro

With conditions

See your properties in one calendar.

Plan: FLEX / PRO / PRO+

  • Group the listings for each property to see its bookings together. Check that each group is correct.
Available

See bookings for several properties in one calendar.

Plan: Starter (up to 2 properties); Professional; Ultimate

Manual bookings

Enter bookings by hand as well as importing them from booking sites.

Available

Create a reservation by selecting calendar dates

Plan: Pro

With conditions

Create bookings in the booking calendar

Plan: PRO / PRO+

  • Manual bookings block dates, support email messages and create cleaning tasks. Reports do not include their payout. Make changes in the Booking Calendar.
With conditions

Add a booking with or without a quote.

Check plan: Check which plan includes this.

  • Without a quote, manage prices and payments outside Lodgify. The booking status controls whether dates are blocked.
Booking changes

Edit booking fields and check whether changes reach linked booking sites.

With conditions

Change check-in and check-out times on the website or phone app.

Plan: Pro

  • Door-code times and timed message fields use your new times.
  • We could not confirm other booking changes in the website or app.
With conditions

Edit manual booking details

Plan: PRO / PRO+

  • Use the Booking Calendar to edit the booking. We do not know which changes you can make to bookings from other sites.
Available

Extend a guest’s stay in the host app.

Plan: Starter (up to 2 properties); Professional; Ultimate

  • We could not confirm other changes or the rules for each booking site.
Booking cancellation

Cancel bookings, with each booking site’s rules and refund limits.

With conditions

Cancel Airbnb, manual and direct bookings from the calendar.

Plan: Pro

  • Cancel bookings from other sites on those sites.
  • Airbnb rules, penalties and decisions about blocking dates still apply. Cancellation does not mean a refund.
  • You cannot cancel after checkout.
With conditions

Delete a manual booking and reopen its dates.

Plan: PRO / PRO+

  • Use Delete Booking. For bookings from other sites, that site’s cancellation rules and penalties apply.
With conditions

Cancel website, manual and supported booking-site reservations.

Check plan: Check which plan includes this.

  • Cancel Airbnb bookings in Airbnb. Use Booking.com or Expedia to cancel bookings from those sites. Lodgify can cancel Vrbo bookings linked through the API. Guests cannot cancel on their own.
Calendar blocking

Block dates without making a paid guest booking.

With conditions

Block one day or a range of dates.

Plan: Pro

  • When date updates are on, block dates in Host Tools. It can reopen dates blocked only on a booking site.
With conditions

Block dates across linked booking sites.

Plan: FLEX / PRO / PRO+

  • Block dates in iGMS. Dates blocked by hand in Airbnb do not copy back to iGMS, so other sites may stay open.
Available

Block or open dates in the host app.

Plan: Starter (up to 2 properties); Professional; Ultimate

Booking import

Move or import existing bookings. Check which sources and file formats are supported.

With conditions

Free help importing past bookings from a CSV file.

Plan: Messaging / Pro

  • This uses the migration service. We could not confirm a self-service import tool.
With conditions

Import connected-channel bookings and iCal blocks

Plan: FLEX / PRO / PRO+

  • Linked booking sites add bookings. iCal adds date blocks with fewer details. We do not know if you can import bookings from a CSV file.
With conditions

Get help moving bookings.

Check plan: Check the migration service and plan.

  • A setup specialist helps. Check supported software, file formats, past data and timing.
  • A full transfer is not guaranteed.
Guest records

Save and view guest or contact history. This does not confirm a full customer-management system.

With conditions

Save the guest’s name, email and phone number with a booking.

Plan: Pro

  • We could not confirm a separate guest profile outside booking records.
With conditions

Collect details about guests and their travel companions.

Plan: PRO / PRO+

  • Use check-in forms for direct bookings. We do not know if there is a full guest database or if all guest history can be imported.
Available

See guest details in the host app.

Plan: Starter (up to 2 properties); Professional; Ultimate

Booking export

Export booking records. Check which file formats are supported.

With conditions

Download bookings as a CSV file and choose the columns.

Details: Check which plan includes this.

  • Each export covers one year. Canceled bookings are included unless you change the filter.
With conditions

Download bookings as a CSV file.

Plan: FLEX / PRO / PRO+

  • Reservations Report exports past, current and future booking data. A booking across two months can appear in both monthly reports. Remove duplicate rows before adding up the counts.
Available

Download filtered past or future bookings as CSV files.

Check plan: Check which plan includes this.

  • This exports bookings, not necessarily the whole account.
04 / Rates & booking rules
Seasonal rates

Set prices for dates or seasons in your rental software.

Available

Set price rules for seasons or selected dates.

Plan: Pro

With conditions

Set prices for selected dates.

Plan: FLEX / PRO / PRO+

  • Change daily prices in the monthly or yearly calendar. We do not know if you can save named seasons and reuse their rules.
With conditions

Set seasonal prices for selected dates.

Plan: Starter / Professional / Ultimate

  • Set seasonal prices by hand. They do not repeat automatically or support copying within a rental. Dynamic Pricing overrides work differently.
Minimum stays

Set minimum stays. Check limits for each date and booking site.

With conditions

Set the fewest nights guests can book.

Plan: Pro

  • Set Minimum Nights replaces existing minimum-stay rules on Airbnb and Vrbo.
With conditions

Set minimum stays in the property calendar

Plan: FLEX / PRO / PRO+

  • Set rules for a property’s grouped listings or for one linked site. Each site’s limits still apply.
Available

Set minimum stays by date or day of the week.

Check plan: Check which plan includes this.

  • The longest minimum across the stay applies. Rules can reach your website, Airbnb, Booking.com, Vrbo and Expedia.
Gap night rules

Adjust rules for unbooked nights between stays.

Available

Adjust prices for gaps between bookings.

Plan: Pro

With conditions

Allow shorter stays to fill gaps between bookings.

Details: PRO+; connected Airbnb listing

  • PRO+ Revenue Management can change minimum stays in gaps or at their ends. You need a connected Airbnb listing. The tool must be offered in your market. The US is listed.

We could not confirm this feature or what it requires.

Length of stay discounts

Give discounts based on how long guests stay.

With conditions

Offer weekly discounts for 7+ nights and monthly discounts for 28+ nights.

Plan: Pro

  • Works with Airbnb, Vrbo, Booking.com, Houfy and direct bookings.
  • Discounts range from 0–99% before fees and taxes. A monthly discount replaces the weekly one; they do not add together.
With conditions

Weekly and monthly Airbnb discounts

Details: Airbnb channel; PRO / PRO+ for direct-booking discounts

  • Edit discounts in the Airbnb listing editor if your chosen sync type allows it. The pricing table also lists direct-booking discounts for length of stay on PRO/PRO+.
With conditions

Set fixed prices for weekly, monthly or custom-length stays.

Plan: Starter / Professional / Ultimate

  • Use fixed amounts, not percent discounts. A custom rate covers one stay length.
  • Booking.com needs matching weekly or monthly rate plans. Whether the stay costs less than nightly pricing depends on setup.
Last minute discounts

Give discounts based on how soon guests arrive.

Available

Lower prices as the arrival date gets closer.

Plan: Pro

With conditions

Offer last-minute discounts through Dynamic Pricing.

Details: PRO+; connected Airbnb listing

  • PRO+ guide currently fixes the discount at 15%. The strategy starts discounts within 21, 14 or 7 days. You need an Airbnb connection. Channel promotions can apply on top.
With conditions

Limit offers to guests arriving soon.

Plan: Starter / Professional / Ultimate

  • Set up website offers. Airbnb and Vrbo updates follow their rules. Set Booking.com and Expedia offers on those sites. Promo codes work only on your website.
Dynamic pricing

Built-in tools that set prices and connections to outside pricing tools are separate features.

Not supported

Built-in price rules do not follow market demand.

Plan: Pro

  • Connect an outside pricing service to adjust prices based on the market.
With conditions

Built-in tools adjust nightly prices.

Details: PRO+; connected Airbnb listing

  • Prices update every 24 hours based on market demand. Set price limits, seasonal and weekend rules, and minimum stays. You need an Airbnb listing. The US is supported; guides disagree about some other countries. Fees and taxes do not change.
Available

Built-in pricing uses Beyond to adjust nightly rates.

Details: Professional / Ultimate; 3-month trial on Basic / Starter

  • Prices update daily up to 18 months ahead. Set a minimum price or override prices yourself.
Pricing connections

Connections to nightly-pricing tools and what they require.

With conditions

Use PriceLabs prices and minimum stays.

Details: Pro + PriceLabs

  • You need a paid PriceLabs account and a Host Tools API access token.
  • Host Tools rules and date overrides can change those prices. If PriceLabs gives no minimum stay, Host Tools uses 1 night.
With conditions

PriceLabs, Beyond, Wheelhouse and DPGO

Plan: FLEX / PRO / PRO+

  • You need a separate provider account and its approval. Give PriceLabs the right property location. Turn on access for each property. Its guide says it syncs on its own every four hours.
With conditions

PriceLabs, Beyond, Smartness and TechTape

Details: Check which plan includes this.

  • You need an account with the pricing service.
  • These outside services are separate from the built-in pricing tool.
05 / Guest messaging & AI
Unified inbox

See guest message threads from supported booking sites in one view.

Available

Keep guest and cleaner messages with each booking.

Plan: Messaging / Pro

With conditions

Read Airbnb, Booking.com, Vrbo and direct messages in one inbox.

Plan: FLEX / PRO / PRO+

  • iCal connections do not provide the same guest messaging tools.
Available

Read guest messages from linked sites in one inbox.

Plan: Basic (1 property); Starter (up to 2); Professional; Ultimate

Scheduled messages

Schedule messages before or after booking dates and times.

Available

Send messages around guest stays and cleaning tasks.

Plan: Messaging / Pro

With conditions

Messages scheduled around arrival and departure

Plan: FLEX / PRO / PRO+

  • Property time zone controls timing. A trigger three days before arrival runs exactly then. Late bookings need the separate last-minute option.
Available

Scheduled arrival and departure messages

Plan: Professional / Ultimate

Event triggers

Send messages when listed booking events happen.

Available

Tell cleaners when bookings are added, changed or canceled.

Plan: Messaging / Pro

With conditions

Send messages when guests inquire, book, change or cancel.

Plan: FLEX / PRO / PRO+

  • Saved messages also support arrival and departure. Check the properties and timing before turning them on.
Available

Send messages when booking events happen.

Plan: Professional / Ultimate

Conditional messages

Rules that send or skip messages based on booking details.

With conditions

Offer extra nights when dates next to a booking are free.

Plan: Messaging / Pro

  • This rule works only with check-in and check-out message events.
With conditions

Send messages based on stay length and back-to-back bookings.

Plan: FLEX / PRO / PRO+

  • Set minimum and maximum stay lengths. Skip repeat check-in messages for back-to-back bookings. You can turn off automation for one guest or one property.

We could not confirm this feature or what it requires.

Message templates

Reuse message templates and fill them with supported guest or booking details.

Available

Use suggested messages, edit them or write your own.

Plan: Messaging / Pro

With conditions

Reuse saved guest messages.

Plan: FLEX / PRO / PRO+

  • Set messages for each property. JPG, PNG and GIF images can be up to 25MB. Share PDFs as links; attachments are not confirmed.
Available

Reuse quick replies and saved messages.

Plan: Basic (1 property); Starter (up to 2); Professional; Ultimate

AI suggested replies

AI writes a draft. A person checks or sends it.

With conditions

AI writes drafts for you to check and edit.

Plan: Pro

  • It uses listing details and past chats.
With conditions

AI Assistant writes drafts for you to review and send.

Check plan: PRO / PRO+; FLEX is unclear

  • The pricing table lists PRO and PRO+. The FLEX card also lists AI replies. Ask whether FLEX includes them.
Available

AI writes and improves draft replies

Plan: Basic (1 property); Starter (up to 2); Professional; Ultimate

AI automatic replies

AI sends guest replies without a person approving each one. Check the limits.

With conditions

AI can send replies when it is confident enough.

Plan: Pro

  • The default confidence threshold is 80%. There is also a setting for positive guest messages.
  • Replies below the threshold or with unconfirmed exact details wait for you to review.
With conditions

AI Agent can send replies for you.

Plan: PRO+

  • The account owner or admin chooses properties and booking stages. Send at once or after a delay. Answers to inquiries do not accept bookings. Add knowledge as text; the Agent cannot read linked pages or uploaded files.

We could not confirm this feature or what it requires.

Approval before AI sends

Controls for a person to check an AI reply before it is sent.

With conditions

Choose draft-only mode to review replies before sending.

Plan: Pro

  • Auto-send is a different mode. You do not have to approve every reply in that mode.
With conditions

Review drafts or let AI send replies.

Draft replies
AI Assistant needs you to click Send. Listed on PRO and PRO+.
Automatic replies
AI Agent on PRO+ can send at once or after a delay. During the delay, you can edit the reply or cancel it by replying yourself. It does not wait for approval.
With conditions

Co-Host asks you to approve messages or changes first.

Details: AI Co-Host beta

  • Beta access is required.
  • This is a beta feature. Check whether you can use it.
Translations

Check automatic message translation. Templates written in several languages are a different feature.

With conditions

Translate a guest’s message with one tap.

Plan: Messaging / Pro

  • We could not confirm automatic translation of messages you send.
With conditions

Automatic message translation is listed.

Check plan: PRO+ is listed, but plan details conflict.

  • The PRO+ card includes it. The comparison table says all plans can request it. Older guides describe saved messages in different languages or a browser extension. Ask how it works now.

We could not confirm this feature or what it requires.

SMS messages

Text guests by SMS. Check supported countries, phone numbers and fees.

With conditions

Send automatic text messages to cleaners or managers.

Plan: Messaging / Pro

  • We could not confirm guest text messages or exact text-message fees.

We could not confirm built-in texts to guests, supported countries, sending numbers or fees. Text alerts to cleaners are a separate feature.

Available

Text guests with updates and reminders.

Plan: Ultimate

  • Check text-message fees, supported countries and sending limits.
Email messages

Email guests. Check sender and booking-site limits.

With conditions

Email guests with manual bookings and read replies in the inbox.

Plan: Messaging / Pro

  • Enter the booking and the guest’s email address.
With conditions

Email guests who booked directly.

Plan: PRO / PRO+

  • A guest email on the reservation creates an inbox thread. The host name is used as sender and messages use the account’s email.
With conditions

Send a cancellation email from an editable template.

Check plan: Check which plan includes this.

  • Use the cancellation Message slider, then Send. Check other guest-email tools and supported booking sites.
  • This confirms cancellation emails, not every type of email campaign.
06 / Direct bookings & payments
Website builder

Vendor-provided tools to create and host a direct-booking website.

Available

Build a branded website for one listing, a group or all your listings.

Plan: Pro

With conditions

Build a direct-booking website from templates.

Plan: PRO / PRO+

  • Use a desktop to create the site. Premium templates need payment details. Your own web address or white label can cost extra. Set up listings, payments and the address before taking bookings.
Available

Build a hosted website from templates.

Plan: Starter / Professional / Ultimate

Booking widget

Add a booking engine to a website hosted elsewhere.

With conditions

Link your website to a booking checkout page.

Plan: Pro

  • Works for one listing, not groups.
  • The checkout opens on a linked page. It is not a form placed inside your own page.
With conditions

Add a booking form or WordPress plugin to your website.

Plan: PRO / PRO+

  • Set up a direct-booking channel, prices and open dates. Add a booking widget for each property. Connect Stripe to collect online payments.
Available

Put a booking tool on WordPress, Wix or Squarespace.

Plan: Starter / Professional / Ultimate

  • Compatible payment account or external site
Custom domain

Use your own domain for the provider’s direct-booking website.

With conditions

Use your own web address for direct bookings.

Plan: Pro

  • You must own and set up the web address.
With conditions

Use your own web address.

Details: PRO / PRO+; additional fee

  • A free iGMS web address is available. Using your own address needs DNS setup. PRO and PRO+ charge extra for a custom address or white label.
Available

Use your own web address.

Plan: Starter / Professional / Ultimate

Payment processors

Payment services, with country and plan requirements.

With conditions

Take direct-booking payments through Stripe, or collect them yourself.

Plan: Pro

  • You need a Stripe account to use Stripe. Its fees are separate.
  • Without Stripe, approve booking requests yourself and collect payment outside Host Tools.
With conditions

Stripe for supported booking payments

Plan: PRO / PRO+

  • Connect a Stripe account to take online payments for Booking.com and direct or manual bookings. Billing controlled by a channel works differently. Payment processing costs extra.
Available

Connect Stripe or another supported payment service.

Plan: Starter / Professional / Ultimate

  • Compatible payment account or external site
Payment schedules

Schedule booking payments or installments. Check which booking types are supported.

With conditions

Stripe takes full payment when the guest books.

Plan: Pro

  • To split payments or take a deposit first, collect payment manually outside Host Tools.
  • Each direct-booking site has one payment setup.

We do not know if payments can be split into automatic installments or retried after a failed charge. Invoices can show a partial payment.

With conditions

Schedule payments using your booking policy.

Plan: Starter / Professional / Ultimate

  • You need a booking quote, active Policy automation and a supported online payment method.
  • Turn off automatic payments for old bookings that are already paid.
Security deposits

Collect or hold refundable deposits. Damage insurance and protection are separate features.

We could not confirm a built-in tool to hold and release refundable deposits.

With conditions

Charge or hold a refundable deposit

Booking sites
Works for Vrbo, Booking.com and direct bookings. Booking.com allows a charge, not a hold.
Timing
Vrbo returns unclaimed deposits after 14 days. Stripe holds expire after 7 days and renew automatically. Guests may briefly see two holds.

Plan: PRO / PRO+

Available

Hold money on a guest’s card for possible damage.

Plan: Professional; Ultimate

  • This holds funds on the card. It does not take a deposit payment upfront.
Refunds

Issue refunds through supported payment steps. Check whether fees are refunded too.

We could not confirm refunds in Host Tools. Canceling a booking does not prove a refund is sent. API changes do not refund Stripe payments.

With conditions

Record a refund and complete it in Stripe

Plan: PRO / PRO+

  • For Booking.com and manual/direct billing, a refund entry in iGMS does not send money back. The host must also complete the online refund in Stripe.
With conditions

Use automatic policy refunds or send refunds yourself.

Check plan: Check which plan includes this.

  • Automatic refunds need a website or manual booking, an active Policy, a card payment and an enabled payment service. Choose manual mode for a custom partial refund.
  • You can send manual refunds through Stripe, Braintree, AuthorizeNet or Lodgify Payments. Refund PayPal, bank or cash payments outside Lodgify.
  • Mark as Refunded only saves a record. It does not send money.
Rental agreements

Create, send or sign guest agreements. Check whether electronic signatures are supported.

With conditions

Require guests to sign a PDF before booking directly.

Plan: Pro

  • Upload your contract PDF and set this up for each direct-booking site.
  • This does not guarantee the contract can be legally enforced.
With conditions

Rental agreement in the check-in form

Plan: PRO / PRO+

  • Direct-booking forms support short- and long-stay agreements. The guide covers fewer than 28 nights and more than 28. Ask what happens at exactly 28 nights and how signing is recorded.
Available

Include a rental agreement with the booking quote.

Check plan: Check which plan includes this.

  • Set up the quote. We could not confirm online signing.
Guest verification

Checks of guest identity or bookings. These do not guarantee you meet legal rules.

With conditions

Require a government photo-ID check before a direct booking.

Plan: Pro

  • The setting covers all bookings on that site. Manual bookings can bypass it.
With conditions

Request guest ID photos

Plan: PRO / PRO+

  • PRO/PRO+ forms on direct booking sites collect photos of ID cards. The host can review these photos. We do not know if the tool checks that an ID is real. We also could not confirm checks of faces or other physical traits.
With conditions

Connect Chekin for guest registration and ID checks.

Check plan: Chekin plan required. Check the Lodgify plan.

  • You need both services. Check the ID-check method and where it works in the US. This is not a promise of legal compliance.
  • This is an outside service. Built-in or face-recognition checks are not confirmed.
Direct booking fees

Fees for direct bookings. Check payment-processing fees and paid protection too.

With conditions

Host Tools adds no fee for direct bookings.

Plan: Pro

  • Plan fees and payment processing fees still apply.

We could not confirm all direct-booking fees for each plan. FLEX lists a 0% booking fee. Full direct-booking tools are listed on PRO and PRO+.

Available

Plans list a 0% booking fee.

Plan: Starter / Professional / Ultimate

  • Payment fees still apply. Basic’s zero booking fee does not confirm it includes a direct-booking website.
07 / Cleaning & operations
Automatic tasks

Creates tasks automatically from bookings or events linked to a booking.

With conditions

Imported bookings create cleaning jobs in Turno.

Details: Check which Host Tools plan includes this.

  • You need a connected Turno account. Turno fees may apply.
  • Use one account on each platform. Link every new property yourself.
  • Set arrival and departure times in Turno; they are not imported.
With conditions

Checkout cleaning tasks created automatically

Plan: FLEX / PRO / PRO+

  • Cleaners can be assigned by hand or automatically. Set up at least one cleaner per property. Priority and which cleaners are free decide who gets the task. If no cleaner is free, the task stays unassigned. This needs Admin, Head of Cleaners or Task Management permission.
  • Approved bookings create a cleaning task for checkout, based on property settings. Manual and iCal bookings can create tasks too. This automates cleaning tasks. It does not automatically assign a handyman.
Available

Create tasks from bookings or set them to repeat.

Plan: Ultimate

Cleaner access

Give cleaners access to tasks or calendars without extra management tools they do not need.

With conditions

Invite cleaners to see basic booking details.

Plan: Pro

  • Choose their listing groups. Cleaners cannot see prices, open dates or the inbox.
With conditions

Invite cleaners to see their tasks.

Plan: FLEX / PRO / PRO+

  • Task states include assigned, accepted, completed and rejected. Cleaners update the status. Head cleaners, managers and admins can assign tasks and change their settings. A rejected task needs a reason.
  • A manager must allow calendar access. Each account can join only one team. Cleaners on several teams need a separate account and email for each.
Available

Let team members see their assigned tasks.

Plan: Ultimate

Task checklists

Reuse task lists and mark jobs done.

We could not confirm built-in task checklists. Cleaner access and a Turno link do not confirm them.

With conditions

Basic cleaning checklist

Plan: FLEX / PRO / PRO+

  • Cleaners check off steps and mark the job done. Ask about more detailed checklists and proof of work.
Available

Step-by-step task checklists

Plan: Ultimate

Photo requirements

Ask for or require photos of finished work.

We could not confirm required cleaning photos. ID photo uploads are a different feature.

The guides cover cleaning steps and checklists. We could not confirm if the built-in cleaning tools ask for or require completion photos.

Details: FLEX / PRO / PRO+

Available

Require photos for tasks.

Plan: Ultimate

Task notifications

Send notices when tasks are assigned, changed or completed.

With conditions

Email or text cleaners about bookings, changes and cancellations.

Plan: Messaging / Pro

  • These are message alerts, not a way to track task completion.
With conditions

Send cleaners text, email and app alerts.

Plan: FLEX / PRO / PRO+

  • Cleaners get task details and a reminder the evening before. The guide says cleaning text alerts are free. Guest text messages are a separate question.
Available

Send app alerts for tasks.

Plan: Ultimate

Maintenance tasks

Record maintenance jobs or assign them to someone. General reminders are a separate feature.

We could not confirm a tool to create, assign and track repair jobs.

With conditions

Create handyman tasks yourself.

Plan: FLEX / PRO / PRO+

  • Automatic assignment applies to repeat cleaning tasks, not handyman tasks.
Available

Assign repair tasks.

Plan: Ultimate

Cleaning connections

Connections to outside cleaning services, with their setup requirements.

With conditions

Connect listings to Turno for cleaning schedules.

Details: Check which plan includes this.

  • You need a Turno account and connection token. Turno fees may apply.
With conditions

Turno cleaning connection

Plan: FLEX / PRO / PRO+

  • You need your own working Turno account. Approve access and link listings. Set up your cleaners. Unlinking normally deletes cleaning tasks. The guide offers a setting to keep tasks if a booking is canceled after check-in.
With conditions

Connect to Turno. Ultimate advertises a Turno plan.

Plan: Ultimate

  • You need the Turno service.
  • Cleaning work is separate from the plan.
08 / Check-in & smart access
Checkin instructions

Send check-in details to guests at supported stages of a booking.

With conditions

Send arrival details in automatic messages.

Plan: Messaging / Pro

  • Write and set up your messages first.
With conditions

Schedule messages with check-in details.

Plan: FLEX / PRO / PRO+

  • Use Before Check-In or On Check-in Day templates. Property time zone applies. Enable last-minute booking handling if late bookings should receive instructions.
Available

Send arrival details in scheduled messages.

Plan: Professional / Ultimate

Guest portal

A booking page or portal for guests. Check what guests can do there.

We could not confirm a guest portal for use after booking. Checkout and ID checks are separate tools.

With conditions

Manage Your Stay reservation portal

Plan: PRO / PRO+

  • Website guests can pay, add guests or extend stays without host approval after payment. They cannot shorten stays or reduce guest count. Cancellation requires email/SMS verification. Only active eligible bookings are shown.
With conditions

Guests can view arrival and stay details on a web page or app.

Plan: Ultimate

  • We could not confirm other guest-portal actions.
Lock connections

Supported smart-lock platforms connect directly or through another service.

With conditions

Connect supported Yale, August, Schlage and other locks through Seam.

Details: Pro + smart locks

  • Each connected lock costs USD3 a month. Check your exact lock model.
With conditions

Connect supported smart locks.

Plan: FLEX / PRO / PRO+

  • You need a compatible device, the provider’s login and a separate Smart Devices plan. Link each device to its property.
With conditions

Connect supported Nuki, Igloohome, Schlage or Yale locks.

Check plan: Paid Smart Locks add-on. Check the base plan.

  • Install a supported lock. Each connected lock costs USD7 a month, paid in advance.
Automatic lock codes

Creates lock codes automatically for each booking. Check the required hardware and services.

With conditions

Make a new door code for each guest.

Details: Pro + smart locks

  • Link a supported lock to the listing. Each lock costs USD3 a month.

We do not know if each booking gets a unique code made automatically. Linked locks can show codes on booking cards and in messages.

Available

Make a different door code for each booking.

Check plan: Paid Smart Locks add-on. Check the base plan.

  • Install a supported lock. The add-on costs USD7 per connected device each month.
Code scheduling

Set codes to work only during the stated check-in and checkout times.

With conditions

Choose when door codes start and stop working around a stay.

Details: Pro + smart locks

  • You need a connected lock. Features vary by model.

We do not know if codes switch on and off with the stay dates or adjust for early arrival.

Available

Codes start at check-in and stop at checkout.

Check plan: Paid Smart Locks add-on. Check the base plan.

  • Install a supported lock. The add-on costs USD7 per connected device each month.
Code delivery

Send booking access codes to guests through supported channels.

With conditions

Send codes in messages or through supported Airbnb Seamless Entry.

Details: Pro + smart locks

  • Airbnb delivery needs a direct connection and a supported 4-digit PIN. Co-hosts cannot use it.
  • Reconnect Airbnb if you first connected before June 9, 2026.
With conditions

Add door codes to saved guest messages.

Plan: FLEX / PRO / PRO+

  • Assign a compatible smart lock to the property. Add the code variable to messages. The code also appears on the booking card.
Available

Send codes in automatic messages.

Check plan: Paid Smart Locks add-on. Check the base plan.

  • Install a supported lock. The add-on costs USD7 per connected device each month.
Access extra costs

Smart-access software or connections may cost extra. Hardware is a separate cost.

With conditions

USD3 per connected lock each month.

Details: Pro + smart locks

  • Buy the lock separately.
With conditions

$5 per device per month for Smart Devices

Plan: FLEX / PRO / PRO+

  • You must accept the contract and use hardware that works with it. Vendor hardware and outside services may cost extra. Check the currency and tax terms.
With conditions

USD7 per connected smart lock each month.

Check plan: Paid Smart Locks add-on. Check the base plan.

  • Pay each month in advance. Buy supported lock hardware separately.
09 / Reports & accounting
Booking reports

Reports about bookings. Check which measures they include.

With conditions

See booking counts, booking sites and booking status.

Details: Check which plan includes this.

  • Filter by property and date. Your permissions control which properties and money details you can see.
With conditions

See booking status, stay details and payouts.

Plan: FLEX / PRO / PRO+

  • Filter by account, year, period, listing or owner. Bookings spanning months appear in each month that applies. Reports exclude iCal platforms.
Available

Booking reports

Plan: Starter / Professional / Ultimate

Occupancy reports

See how often your rentals are booked. Filter by date or property.

With conditions

See how often your properties are booked.

Details: Check which plan includes this.

  • Filter by property and date. Your permissions control which properties and money details you can see.
With conditions

Occupancy and performance dashboard

Plan: FLEX / PRO / PRO+

  • Occupancy is booked nights divided by available nights. Your role and assigned properties affect what you see in the dashboard. Check which source channels cover your properties.
Available

See how often properties are booked. Filter by property, date or booking site.

Plan: Ultimate

Revenue reports

Revenue reports and the measures they include. These are separate from financial accounting.

With conditions

See income and average nightly prices by listing or booking site.

Details: Check which plan includes this.

  • Filter by property and date. Your permissions control which properties and money details you can see.
With conditions

See monthly income. PRO+ adds a cashflow report.

Plan: FLEX / PRO / PRO+

  • Monthly report supports property/account/time filters. Vrbo is listed as Nights Sold only. Do not treat its row as complete revenue. iCal platforms are excluded.
Available

See income on owner statements.

Plan: Ultimate

  • Statements include booking income, fees, costs and payouts.
Owner statements

Statements for property owners. Check which income and expenses they include.

We could not confirm owner statements. Owner access to booking finances is a different feature.

With conditions

Monthly property-owner statements

Owner access
One owner per property. Owners see statements only after they are final.
Finalizing
Finalize periods in date order. Booking totals keep the settings from their first statement. Ask who can finalize statements; the guide gives conflicting role details.

Plan: PRO+

Available

Statements with revenue, fees and expenses

Plan: Ultimate

Expense tracking

Record property or booking expenses in the software.

We could not confirm a tool to enter and track expenses.

With conditions

Property expenses and adjustments

Plan: PRO+

  • PRO+ lets you record services, supplies and credits for statements. You cannot delete finalized expenses. To correct them, use credits or reopen periods. The history stays saved.
Available

Track booking fees and property costs entered by hand.

Plan: Ultimate

  • This feeds owner statements. It is not a full bookkeeping tool.
Accounting connections

Which accounting tools connect and what they can share.

We could not confirm a supported connection to an accounting service.

We could not confirm a direct link to accounting software such as QuickBooks or Xero.

With conditions

Connect to Clearing or VRPlatform for accounting.

Check plan: Outside accounting plan required. Check the Lodgify plan.

  • You need plans with Lodgify and the chosen service. This is a connection, not built-in accounting or a promise of compliance.
Report exports

Download reports in the listed file types.

With conditions

Download booking reports as CSV files.

Details: Check which plan includes this.

  • Each export covers one year. Choose columns, dates, listings and booking status.
  • We could not confirm downloads of dashboard charts or PDF reports.
With conditions

Download booking CSV files and monthly income PDFs.

Plan: FLEX / PRO / PRO+

  • You can print monthly income reports or save them as PDFs. We do not know if all other data and files can be exported.
Available

Download owner statements and reports, or bookings as CSV files.

Details: Ultimate for owner statements and advanced reports. Check the plan for booking CSV files.

  • Each export covers its own report or booking data. We could not confirm a full-account export.
10 / Team & owner access
Team users

Extra staff accounts, with any user or plan limits.

Available

Invite Assistant, Virtual Assistant, Owner and Cleaner users

Plan: Pro

With conditions

Invite staff and choose what they can access.

Plan: FLEX / PRO / PRO+

  • We could not confirm a user limit or a fee for each user. Extra tools for support staff are sold separately.
Available

Co-host access

Plan: Starter / Professional / Ultimate

User permissions

Choose what each person can see and do.

With conditions

Roles control what each user can view or change.

Plan: Pro

  • Permissions vary by role. We could not confirm custom controls for every field.
With conditions

Choose a role and change what it can access.

Plan: FLEX / PRO / PRO+

  • Choose a main role. Change what it can access. Administrators always see all properties. Choose another role if you need to limit access.
Available

Choose how much each team member can access.

Plan: Ultimate

Choose which properties each person can access

Choose which properties a person can access.

Available

Give users access to selected listing groups. A group can have one listing.

Plan: Pro

With conditions

Choose which properties, groups, labels or accounts staff can see.

Plan: FLEX / PRO / PRO+

  • Administrators cannot be restricted. Owners use Access as Owner only; each property can have one assigned owner.

We could not confirm this feature or what it requires.

Owner portal

Let owners view property, booking or financial details.

With conditions

Owners can see booking finances and block dates for their own stays.

Plan: Pro

  • Owners use a role in the account, not a separate branded portal.
  • Owners cannot use the inbox or add manual bookings.
With conditions

Owner access to assigned properties

Plan: PRO / PRO+

  • PRO/PRO+ has an owner portal. Property owners get Access as Owner, not general label/account grants. PRO+ statements are view-only. They appear once final.
Available

Give owners limited access to view their reports.

Plan: Ultimate

  • We could not confirm other owner tools beyond finances and reports.
Mobile app

A mobile app. A website that fits a phone screen does not confirm an app.

Available

iPhone and Android apps with alerts.

Plan: Messaging / Pro

With conditions

Use the iOS or Android app.

Plan: FLEX / PRO / PRO+

  • Cleaners can see tasks and get app alerts. We do not know if every desktop tool also works in the app.
Available

Use the host app on iPhone or Android.

Plan: Starter (up to 2 properties); Professional; Ultimate

11 / Integrations & data access
Public API

An API for outside developers. API connections to booking sites alone do not confirm developer access.

With conditions

Connect your own software through the API.

Details: Check which plan includes API access.

  • Sign in through a Host Tools account. Partner API keys need separate approval.
With conditions

Connect your own software through the API.

Details: PRO / PRO+; access on request

  • Register your app and get the user’s permission before connecting.
Available

Connect your own software through the API.

Plan: Starter (up to 2 properties); Professional; Ultimate

API access conditions

Who can use the developer API, including required plans, approval and access limits.

With conditions

Use an account token or OAuth to connect software.

Details: Check which plan includes API access.

  • Partner keys need approval.
With conditions

Register your app and ask users for access.

Details: PRO / PRO+; access on request

  • Join the developer program first. Each user must approve what your app can do.
With conditions

Create a key in Settings → Public API.

Plan: Starter (up to 2 properties); Professional; Ultimate

  • You need an API key. Check live access and any older or custom account terms.
Webhooks

Sends notices about events to linked systems.

With conditions

Send booking data to another tool when message-rule events happen.

Details: Check which plan includes this.

  • Set up the receiving web address. Events include new or changed bookings and times around arrival or departure.
With conditions

Send alerts about bookings, calendars, guests, properties and messages.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

  • Support handles signup. Calendar alerts are available on request. They need a 200 OK reply. Otherwise, retries wait longer each time. Signing with a shared secret is optional. You must set it up.
With conditions

Send alerts for prices, open dates, bookings and guest messages.

Check plan: Check which plan includes this.

  • You need API access and a receiving web address. Check whether your account can use these alerts.
Zapier

A Zapier connection with stated events, actions or plan requirements.

With conditions

Send booking data to Zapier using webhooks.

Details: Check which plan includes this.

  • Set up a receiving web address and a Zapier workflow. Extra fees may apply.
  • A ready-made Host Tools app in Zapier is not confirmed.

We could not confirm a supported iGMS app for Zapier.

With conditions

Official Zapier connection

Details: Check which plan includes this.

  • You need a separate Zapier account.
Data export

Check which data you can take with you, beyond calendar feeds. Ask which file types you can download.

With conditions

Download bookings as CSV files from Settings → Data Export.

Details: Check which plan includes this.

  • Each export covers one year. Choose columns, dates, listings and booking status.
With conditions

Reservation CSV and calendar/task feeds

Plan: FLEX / PRO / PRO+

  • You can export bookings to CSV. You can export booking and cleaning calendars through iCal. We could not confirm a full account export with guest attachments and all history.
Available

Download owner statements and reports, or bookings as CSV files.

Details: Ultimate for owner statements and advanced reports. Check the plan for booking CSV files.

  • Each export covers its own report or booking data. We could not confirm a full-account export.
12 / Setup & support
Onboarding

Setup help, including whether it is optional or costs extra.

Available

Free personalized setup

Plan: Messaging / Pro

With conditions

Follow a setup checklist or get guided help.

Details: PRO / PRO+; setup-session conditions apply

  • Pricing lists guided setup on PRO/PRO+. Its FAQ offers a free setup session for accounts with ten or more connected properties. Check what help is included for fewer properties.
Available

Get personal setup help.

Plan: Starter / Professional / Ultimate

Moving your data

Help or tools to import records from another system.

With conditions

Free help moving booking sites, calendars and past bookings from CSV files.

Plan: Messaging / Pro

  • Book a migration call. Help with message rules and locks is included.

You can link booking sites and import calendars. Ask support about moving other data; we could not confirm bulk imports or help moving from another system.

With conditions

Get help moving listings, bookings and guest data.

Check plan: Check the migration service and plan.

  • A setup specialist helps. Check supported software, file formats, past data and timing.
  • A full transfer is not guaranteed.
Help center

Public guides and help pages. These alone do not show the quality of support.

Available

Public searchable help center

Details: Public guides

With conditions

Read help articles and guides.

Plan: FLEX / PRO / PRO+

  • You can read the guides without paying for a support chat. Help with your own account depends on your plan.
Available

Public Lodgify Help Center

Details: Public; no plan required to read

Email support

Email support, with any plan limits. Response time is unconfirmed.

With conditions

Contact support by email.

Details: Public contact

  • We could not confirm a guaranteed reply time or support level for each plan.
With conditions

Contact support by email or form.

Plan: FLEX / PRO / PRO+

  • Online support is staffed 24 hours on weekdays and 5am–5pm EST on weekends. FLEX lists replies within 48 hours. We could not confirm a faster response time for everyone.
Available

Contact a person by email.

Plan: Starter / Professional / Ultimate

Chat support

Live or in-app support chat. Check whether help comes from a person, an AI bot or self-service pages.

We could not confirm live chat with a person. The help center has a Fin bot.

With conditions

Contact support through chat.

Plan: FLEX / PRO / PRO+

  • Use chat for urgent issues. Staff are online 24 hours on weekdays and 5am–5pm EST on weekends. FLEX lists replies within 48 hours.
Available

Live chat support

Plan: Ultimate

Phone support

Phone support, with any plan or country limits.

We could not confirm general phone support. Setup and migration calls are separate services.

With conditions

Request phone support.

Details: PRO / PRO+ upon request

  • We could not confirm phone hours or a promised response time for all users.
Available

Contact support by phone.

Plan: Professional / Ultimate

13 / API features
API features are listed below. Each row shows its access rules. Live operation is not confirmed.
Documented API versions

Versions listed in the public API guides. This does not guarantee they work with your setup.

Available

OpenAPI 3.0.0; contract version 1.10.0

Details: Check which plan lets you connect your own software.

With conditions

Uses v1 and v2 API paths.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

  • Reading data, calendars and messages uses v1 paths. Bookings, door codes and related tasks use v2 paths. The JSON Schema guide explains response formats. It is not a downloadable OpenAPI file.
Available

v1, v2

Details: Check that your plan lets you connect your own software.

API authentication

Security methods listed in the API guide. Approval to use the API and the right plan are separate requirements.

With conditions

Use OAuth2 or an older authToken header.

Details: Check which plan lets you connect your own software.

  • Use OAuth for new connections. Older partner API keys are separate and no longer recommended.
  • OAuth access tokens last 1 hour. Refresh tokens last 30 days. Refreshing replaces the old tokens.
With conditions

Use an access token.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

  • An approved app exchanges a code for a token. Add access_token to the URL query for each API request.
Available

X-ApiKey header

Details: API access conditions apply

  • The public API key can read and change data. Booking-site API calls need a separate channel key.
Read property records

Read property records through the API.

With conditions

Read all listings including disabled listings

Details: Check which plan lets you connect your own software.

  • Connect through a Host Tools account using OAuth or an older authToken.
With conditions

Read properties and listings

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

  • Results come in pages. Your app can only read properties in the approved account. Insurance settings and door codes need extra permissions.
With conditions

GET /v2/properties

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
Read reservation records

An API tool reads booking records.

With conditions

Read a booking, or listing bookings that overlap your chosen dates.

Details: Check which plan lets you connect your own software.

  • Connect through a Host Tools account using OAuth or an older authToken.
  • Inquiries without stay dates use the inquiry date.
With conditions

Read bookings with date and status filters

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

  • You need messaging, smart-locks or external-cleaning-management permission. Missing counts by guest type are unknown. Some connections use zero as a default. Counts by guest type may not add up to the total.
With conditions

GET /v2/bookings/bookings

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
Create bookings

An API tool creates bookings. This does not confirm the same steps are available in the interface.

With conditions

Create an internal reservation for a listing

Details: Check which plan lets you connect your own software.

  • Connect through a Host Tools account using OAuth or an older authToken.
With conditions

Create direct bookings

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

  • Use v2/book-property with direct-bookings permission. This works only for airgms bookings. Send stay dates, guest details, total payout and currency. It creates an invoice unless you turn that off.
With conditions

POST /v1/reservation/booking

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
Update bookings

An API tool changes booking fields. Check which fields and booking sites it supports.

With conditions

Change booking contacts, times and notes. Manual and direct bookings also allow date and amount changes.

Details: Check which plan lets you connect your own software.

  • Connect through a Host Tools account using OAuth or an older authToken.
  • Change dates, guest counts and payouts for booking-site reservations on that booking site.
  • Moving dates checks availability again. It does not recalculate payouts, charge Stripe again or send a Stripe refund.
With conditions

Update direct bookings by reservation code

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

  • Use v2/book-property with reservation_code and the required booking fields. You need direct-bookings permission. This works only for airgms bookings. We do not know if you can edit bookings from other sites.
With conditions

PUT /v1/reservation/booking/{id}

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
  • Only supported booking fields can be changed.
Read guest data

Read guest records through a separate API tool or as part of a booking response. Check which option is supported.

With conditions

Read guest contact details from booking records.

Details: Check which plan lets you connect your own software.

  • We could not confirm a separate guest directory.
With conditions

Read guest records

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

  • You need messaging permission. Filter by guest UID or platform. Results come in pages. Names and photos may be missing. Contact details depend on the booking source.
With conditions

Read guest contact details from booking records.

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
  • We could not confirm a separate guest directory.
Update guest records

Updates guest records, not just contact fields on a booking.

We could not confirm updates to separate guest records. Booking contact changes are a different function.

We do not know if the API can update a guest record on its own.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

We could not confirm that connected software can use this feature.

Details: Check that your account lets connected software do this.

Read guest messages

An API tool reads guest messages or conversation details.

With conditions

Read messages linked to a booking.

Details: Check which plan lets you connect your own software.

  • Your account needs access.
  • Attachment links expire after one hour. New attachments may not be ready yet.
With conditions

Read threads with their messages

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

  • You need messaging permission. Results come in pages. Filter by booking, thread or date updated. There are limits on combining these filters.
With conditions

GET /v2/messaging/{threadGuid}

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
Send guest messages

An API tool adds or sends guest messages. Check access requirements separately.

With conditions

Send a text-only guest message for a booking.

Details: Check which plan lets you connect your own software.

  • Connect through a Host Tools account using OAuth or an older authToken.
  • This action cannot send photos or videos.
With conditions

Send a message to a booking guest

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

  • You need messaging permission. Direct-booking guests get email. Other guests get messages through their booking site. Length limits vary. Use the returned message UID to check if it arrived.
With conditions

POST /v1/reservation/booking/{id}/messages

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
Read nightly rates

Read rates through an API tool or nightly-price fields in a calendar response.

With conditions

Read date prices, minimum nights and arrival/departure restrictions

Details: Check which plan lets you connect your own software.

  • Connect through a Host Tools account using OAuth or an older authToken.
With conditions

Read nightly prices and minimum stays

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

  • Calendar records include currency, price and min_stay before booking-site markups. Read up to one year at a time. Your app needs permission to read the calendar.
With conditions

GET /v2/rates/calendar

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
  • Send rental and room-type IDs, plus startDate and endDate. Both the start date and end date count as stay nights.
Update nightly rates

Send nightly prices through the API. This is separate from working out which price to use.

With conditions

Set listing prices and calendar restrictions

Details: Check which plan lets you connect your own software.

  • Connect through a Host Tools account using OAuth or an older authToken.
With conditions

Update calendar rates and minimum stays

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

  • You need the calendar-control scope. A price must include its currency. Batch results may show ignored dates or warnings. Check the status of returned request IDs. Do not assume the request finished successfully at once.
With conditions

POST /v1/rates/savewithoutavailability

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
Read availability calendar

Read open dates or calendar nights through the API.

With conditions

Read blocked dates for a listing.

Details: Check which plan lets you connect your own software.

  • Your account needs access. Choose the listing and date range.
With conditions

Read property calendar for up to one year

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

  • You need calendar-control, direct-bookings or external-cleaning-management permission. Prices exclude any markup for a booking site. Older base fields repeat the current values.
With conditions

GET /v2/availability

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
  • Set includeDetails=true for detailed booking status. It is false by default.
Read payment records

Reads actual payment records. Changing payment settings or making payment links is a separate feature.

We could not confirm access to individual payment records. Quotes and booking payout totals do not confirm it.

We do not know if the API can read individual payment records.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

With conditions

Read payment records within bookings.

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
  • Set includeTransactions=true. It is false by default, which leaves out transaction details.
  • This reads Payment and Refund records. It does not send a payment or refund.
Read refund records

An API tool reads refund records. This does not confirm that it can issue refunds.

We could not confirm access to refund records.

We do not know if the API can read refund records.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

With conditions

Read refund records within bookings.

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
  • Set includeTransactions=true. It is false by default, which leaves out transaction details.
  • This reads Payment and Refund records. It does not send a payment or refund.
Read owner records

Read property-owner records through the API.

We could not confirm access to separate owner records.

With conditions

Read team contacts with the property-owner role.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

  • Use GET v1/team-members with member_roles=property_owner and tasks permission. These are team contacts. They do not show ownership records, owner statements or which properties each person owns.

We could not confirm that connected software can use this feature.

Details: Check that your account lets connected software do this.

Custom data fields

API tools for custom fields or extra booking details. Check which types of data each tool supports.

We could not confirm tools to add your own custom fields.

We do not know if the API supports fields you create yourself.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

We could not confirm that connected software can use this feature.

Details: Check that your account lets connected software do this.

Manage webhook plans

API tools to list, create or remove webhook plans. A guide to receiving webhook updates alone does not confirm these controls.

With conditions

Read the saved webhook address.

Details: Check which plan lets you connect your own software.

  • Connect through a Host Tools account using OAuth or an older authToken.
  • Separate actions can set or delete the address. Partner or OAuth-client permissions apply.

Ask support to set up event alerts. We do not know if the API can list, add or remove them.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

With conditions

POST /webhooks/v1/subscribe

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
  • Use a unique target_url. A duplicate returns error 409. Save the signing secret when you create it; it is shown only once.
Documented throttling response

The API lists error 429 for too many requests or another stated request limit. Exact numeric limits need separate confirmation.

With conditions

Too many requests return HTTP 429.

Details: Check which plan lets you connect your own software.

  • We could not confirm the request limit or when it resets.
With conditions

Up to 1,000 requests per minute per token

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

  • Too many requests returns code16. We do not know if some tools have different limits.
With conditions

Request limits per minute: v1 600, v2 750, iCal 10.

Check plan: Check API access for your plan.

  • Going over the limit returns 429. Heavy or abusive traffic may be blocked. Unregistered outside connections may have limited keys.
Reservation pagination

Read booking records a page at a time. Check the default page size and any maximum.

With conditions

Read listings in batches of 1–500, using a cursor to get the next batch.

Details: Check which plan lets you connect your own software.

  • Leave out limit to get every listing. Follow nextCursor until it is null.
  • Keep following nextCursor even if an open-date filter returns fewer listings than limit.
With conditions

Results come in pages.

Details: PRO / PRO+; ask for API access. Your app needs permission for each task.

  • Bookings use has_next_page to show if more results remain. Message threads use hasNextPage. We do not know if one page-size setting works across all tools.
With conditions

Read records in pages using page and size. The default size is 50.

Details: Check that your plan lets you connect your own software.

  • Your software needs permission to connect.
  • We could not confirm a maximum page size.

Compare property management software for daily work — Host Tools vs iGMS vs Lodgify

List the jobs you want to handle in one place. Check booking sites, guest messages, payments and staff access first. Then compare the plan and extras needed for those jobs. A long feature list will not show whether your booking sites and work rules are covered.

Host Tools: what to consider

Check whether cleaner notices meet your needs. They do not establish built-in task checklists. When availability sync is on, block dates in Host Tools; blocks made only on a booking site can reopen. Read the Host Tools profile for its plans and requirements.

iGMS: what to consider

Check PRO+ if you need owner statements. Ask which AI and translation tools your plan includes; published details differ. Calendar-link bookings can have less detail than direct links. Read the iGMS profile for its plans and requirements.

Lodgify: what to consider

Choose the tier for your work. Professional adds custom message rules. Ultimate adds tasks, photo checklists and owner statements. Check payment and refund rules for each booking channel. Read the Lodgify profile for its plans and requirements.

Explore all property management options, how to choose property management software, how to plan a software switch to continue your shortlist.

Common questions

What should I test before switching to one of these tools?

Check future bookings, blocked dates and rate plans before the new system takes control. Then look at rates and fees on each booking site. A link marked connected does not prove that every booking or price rule moved across.

How should I compare the full setup for Host Tools, iGMS and Lodgify?

List the main software and any extras on their own. Extras can include lock tools, guidebooks, paid modules and a team to answer guests. Ask which tasks your quote covers. Name the person who will do the work that remains. An inbox or task list does not do it all for you.

Where should I block owner stays when Host Tools syncs availability?

Block the dates in Host Tools when its availability sync is on. It then acts as the main calendar. A manual block made on a booking site is not treated as a booking and may reopen. Check the block on each linked site.

Why might an available Booking.com rate not send bookings to iGMS?

Check the rate-plan type. iGMS says only XML rate plans work with its Booking.com link. A non-XML plan may stay bookable without sending its bookings to iGMS. Ask Booking.com to confirm the mapping for every rate plan you sell.

Can I edit a reply suggested by Lodgify’s AI Messaging Assistant?

Yes. The assistant uses property details and the guest’s message to suggest a reply. You review it, make changes and send it. This differs from scheduled message templates, which can send at the times you set.

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