YOUR SHORTLIST, SIDE BY SIDE

Host Tools vs Hostaway vs iGMS

Compare Host Tools vs Hostaway vs iGMS for daily rental work. Check bookings, guest messages and daily tasks. Choose a plan that covers the jobs you need.

Overview

Host Tools

Automate guest messages. Pro adds calendar tools, rate rules, direct booking and team access.

Best for: Guest messages and cleaner notices, with Pro for broader booking tools.

Hostaway

Manage booking calendars, guest messages, daily tasks, owner reports and direct bookings.

Best for: Manage messages, daily tasks and owner reports together.

iGMS

Manage booking calendars, guest messages, cleaning work and direct bookings. PRO+ adds owner statements and other tools.

Best for: Coordinating booking calendars, messages and cleaners in one system.

Your properties

Compare features by plan.

Billing

Filter comparison featuresShowing all 110 detailed properties.

Area Only differences & unknowns

Host Tools versus Hostaway versus iGMS: features, plans and limits.
What matters to you	Host Tools 4.7 / 5Out of 217 reviews Property management	Hostaway 4.8 / 5Out of 4,553 reviews Property management	iGMS 4.6 / 5Out of 495 reviews Property management
Score	Score90 STRCompare scoring	Score96 STRCompare scoring	Score89 STRCompare scoring
At a glance / Prices for your properties
Properties	Host Tools lists prices for 1–134 properties. It is unclear whether Enterprise starts at 134 or above 134. Ask about your account’s limit.	The sales form groups accounts into 2–14, 15–49 and 50+ listings. One listing leads to a waitlist. Ask about the actual limits in your contract.	We could not confirm a firm maximum property count. Yearly prepayment normally covers up to nine committed properties. From ten, a yearly commitment applies. The guides describe an exception for a prepayment upgrade.
Overview	Messaging automation and a Pro plan adding calendar, rates, direct booking and team access.	These tools manage booking site calendars, bookings and guest messages. They also handle tasks, owner reports and direct bookings. Ask for a plan quote for your full set of properties.	PMS with FLEX, PRO and PRO+ plans, channel calendars, guest messaging, cleaning coordination and direct-booking tools. PRO+ adds revenue management, an AI agent and owner statements.
Plans and add-ons	Messaging Send messages to guests and cleaners, use mobile tools and translate messages. Calendar and price tools need Pro. Pro Adds calendar and rate tools, direct booking, team access and AI. Optional smart locks cost another USD 3 per lock each month. Enterprise Ask Host Tools for an Enterprise quote. Its site is unclear whether Enterprise starts at 134 properties or only above 134. Confirm which plan you can use and what it includes. Smart locks · add-on You need Pro, plus USD 3 per connected lock each month. You need supported hardware and a linked account.	Custom plan Ask for a quote for your exact property count. Check included features, add-ons, the contract term and all charges. Booking Website Pro · add-on $49/month add-on is advertised; plan and applicable transaction charges remain separate. Resolve the published booking-fee conflict in your quote.	FLEX You pay for booked nights, with a minimum charge for each active property. Ask which features are included where the plan card and feature table differ. PRO The rate per property depends on your property count. Yearly advance-payment and contract terms differ for larger groups. Ask for API and phone support access. PRO+ Adds revenue tools, an AI agent and owner statements. Partners and optional services may charge extra.
1-property price for your selection	Messaging entry plan account price · USD 30.00Monthly billing selection · You pay for enabled listings. Linked listings for the same property count once. Disabled listings are not billed. Mid-month changes can bring charges or credits. Tax treatment is not confirmed. Plan prices and conditions Messaging: USD 30 You pay for enabled listings. Linked listings for the same property count once. Disabled listings are not billed. Mid-month changes can bring charges or credits. Tax treatment is not confirmed. Pro: USD 32 You pay for listings that are turned on. Listings on different booking sites count once when linked to the same property. Listings that are turned off are not billed. Changes during a billing period may add a charge or credit. Ask how tax applies. Optional smart locks cost an extra USD 3/connected lock/month; Hardware and payment-processing costs are separate. Enterprise: Contact the provider for a quote.	Request a complete quoteNo complete plan total is published. Confirm included modules, setup, transaction charges and taxes. The one-listing sales route currently leads to a waitlist. Eligibility needs checking.	PRO monthly plan cost · USD 48.00Monthly billing. This shows the published rate for one property as an account total. Check when payment is due: PRO terms require the full month upfront, while the pricing FAQ says the first month is prorated and later bills cover the past month. Part-month refunds are not offered. Assumes 1 billable active or committed property. Taxes, third-party fees, extras and overuse charges are excluded. Plan prices and conditions FLEX: Price not confirmed Monthly total based on use: USD1 per booked night, at least USD20 per active property. Canceled bookings excluded. You pay for the past month on the first day of the next month. We need the actual booked nights and active property count. The one-property minimum applies even with no active properties. Tax/third-party costs excluded. PRO: USD 48 This shows the published rate for one property as an account total. Check when payment is due: PRO terms require the full month upfront, while the pricing FAQ says the first month is prorated and later bills cover the past month. Part-month refunds are not offered. Assumes 1 billable active or committed property. Taxes, third-party fees, extras and overuse charges are excluded. PRO+: USD 69 This shows the published rate for one property as an account total. Check when payment is due: PRO+ terms require payment within the first 7 days and prorate the first month. General terms require full advance payment, while the pricing FAQ says bills cover the past month. Part-month refunds are not offered. Assumes 1 billable active or committed property. Taxes, third-party fees, extras and overuse charges are excluded.
Limits and requirements	When availability sync is enabled, block dates in Host Tools: channel-only blocks can be reopened. Stripe takes full payment at booking. For split payments or deposit schedules, collect payments by hand through an outside service. Cleaner alerts and Turno projects do not confirm built-in task management or checklists.	The sales page is aimed at hosts with two or more listings. The one-listing link leads to a waitlist. This does not confirm a firm account minimum or maximum. Dynamic Pricing costs extra for each activated listing. Smart-lock fees depend on matched devices. Outside services may need their own accounts and fees. Cancel Booking.com and calendar-feed bookings on the booking site. The mobile app supports cancellations for fewer sites than the web dashboard. Owner access for a group of units does not keep each unit’s calendar and bookings separate.	Booking.com needs the right XML rate setup. Other rate types can stay open for bookings without appearing in iGMS. Calendar feeds share fewer details and update from time to time. You need approval and the user’s permission to access data through the API. Methods for changing direct bookings do not prove you can change every booking from other sites. The built-in ID check collects guest ID photos for the host to review. Automatic checks of the documents are not confirmed. The guides describe linked locks and code fields in messages. Check whether it creates a new code for each guest and when codes turn on and off.
Review sources	CapterraRating 4.8 / 5 · 182 reviews TrustpilotTrustScore 4.4 / 5 · 35 reviews GetAppRating 4.8 / 5 · 182 reviews Software AdviceRating 4.8 / 5 · 182 reviews	CapterraRating 4.8 / 5 · 1,623 reviews TrustpilotTrustScore 4.8 / 5 · 2,490 reviews G2Rating 4.8 / 5 · 440 reviews GetAppRating 4.8 / 5 · 1,623 reviews Software AdviceRating 4.8 / 5 · 1,623 reviews	CapterraRating 4.6 / 5 · 306 reviews TrustpilotTrustScore 4.6 / 5 · 144 reviews G2Rating 4.7 / 5 · 45 reviews GetAppRating 4.6 / 5 · 306 reviews Software AdviceRating 4.6 / 5 · 306 reviews
01 / Plans & requirements
Plan options Plans offered for this rental software. Optional modules are separate from plan levels.	Available Messaging, Pro and Enterprise. Ask for an Enterprise quote. Plan: Messaging / Pro / Enterprise	With conditions Ask for a custom quote. Details: Ask for a quote and check what is included. Property-count groups on the website are not plan names. Check which tools and contract terms your quote includes.	With conditions FLEX, PRO and PRO+ Plan: FLEX / PRO / PRO+ AI Upsells is marked coming soon.
Property limits Listing or property limits for each plan. A target customer range does not confirm a strict limit.	With conditions The price table covers up to 134 listings. Larger accounts need an Enterprise quote. Host Tools lists prices for 1–134 properties. It is unclear whether Enterprise starts at 134 or above 134. Ask about your account’s limit. Plan: Messaging / Pro / Enterprise Host Tools gives two different starting points for Enterprise: 134 listings or above 134. Ask which applies. We could not confirm a firm account limit.	With conditions The sales form is for 2 or more listings. The sales form groups accounts into 2–14, 15–49 and 50+ listings. One listing leads to a waitlist. Ask about the actual limits in your contract. Details: Ask for a quote and check what is included. One listing leads to a waitlist. We could not confirm a maximum property count.	We could not confirm a firm maximum property count. Yearly prepayment normally covers up to nine committed properties. From ten, a yearly commitment applies. The guides describe an exception for a prepayment upgrade. We could not confirm a maximum number of properties. Pricing has options for 1–20 properties and for more than 20. Yearly plans for up to 9 committed properties normally require payment in advance. Larger groups have different terms.
How you are charged How plan fees are worked out and billed. Check whether you pay per listing, per account or a share of booking income.	With conditions Pay for enabled listings. The same property on several booking sites counts once. Plan: Messaging / Pro Yearly prices are shown per month, but you pay for the year. Disabled listings are not billed. Changing enabled listings may adjust the bill for part of the month.	With conditions Ask for a quote for your properties. Details: Ask for a quote and check what is included. We could not confirm a full monthly or yearly account price. Ask about add-on and transaction fees too.	With conditions Pay per active property or per booked night. FLEX $1 per booked night, with a $20 minimum per active property. PRO and PRO+ Prices depend on your property count. You may need to pay for at least one property. Contract The billing terms and FAQ differ on payment timing and yearly cancellations. Check your contract. Plan: FLEX / PRO / PRO+
Booking fees Fixed or percentage fees on bookings. Check which transactions they apply to.	With conditions Host Tools adds no fee for direct bookings. Plan: Pro Plan fees and payment processing fees still apply.	With conditions US Stripe website fees need checking. Listed rate Help lists 1.8% of the base price and fees, excluding tax. The host or guest can pay it. Conflicting fees Help says this is not added to 0.5%, but the Pro page lists both fees. Ask which terms apply. Do not add the two rates together. Details: Ask for a quote and check what is included.	With conditions FLEX charges by booked night Plan: FLEX FLEX lists a 0% booking fee but charges $1 per booked night. The minimum is $20 per active property. Booking sites and payment services charge their own fees.
Paid add-ons Features or services that cost extra beyond your plan.	With conditions Smart-lock tools cost USD3 per connected lock each month. Details: Pro + smart locks Buy a supported lock and connect it.	With conditions Booking Website Pro, Dynamic Pricing and Smart Locks Details: Ask for a quote and check what is included. Pro website lists $49/month. Dynamic Pricing charges per activated listing. Smart Locks charges per matched device. Check the full quote.	With conditions Some website, support and partner tools cost extra. Details: Plan-specific optional services The table lists extra fees for white label or a custom domain. PRO tools for support and productivity and damage protection options also cost extra. Partner plans may add fees. Check prices for your account.
Trial Trial length and rules. A demo is different from a free trial.	Available Fourteen-day trial without a card Plan: Messaging / Pro	A demo is offered. We could not confirm a free trial, its length or who can get one.	With conditions 14-day free trial for new users. Details: New registered users You need a valid card to keep using a paid plan. Confirming your subscription starts billing.
Setup fees One-time setup fees. A missing price does not mean setup is free.	Available Personalized setup and migration are free Plan: Messaging / Pro	Setup help is offered. Ask for setup and data-moving fees in your quote.	With conditions No required setup fee is advertised. Plan: FLEX / PRO / PRO+ A free setup session is offered for 10 or more properties. PRO and PRO+ list guided setup. Custom help and partner services may cost extra.
02 / Channels & sync
Airbnb connection How to connect Airbnb, and which accounts and listings qualify.	With conditions Direct Airbnb connection Plan: Messaging / Pro You need Pro to manage calendars and rates. Messaging handles guest messages.	With conditions Connect to Airbnb. Details: Ask for a quote and check what is included. Setup and the details you can share may differ by booking site. Check your custom plan terms.	With conditions Connect to Airbnb. Plan: FLEX / PRO / PRO+ Your listings must meet Airbnb’s rules. For co-hosted listings, the main host must connect. Then use iGMS to change prices and open dates.
Vrbo connection How to connect Vrbo, and which accounts and listings qualify.	With conditions Direct Vrbo connection Plan: Messaging / Pro You need Pro to manage calendars and rates. Messaging handles guest messages.	With conditions Connect to Vrbo. Details: Ask for a quote and check what is included. Setup and the details you can share may differ by booking site. Check your custom plan terms.	With conditions Connect to Vrbo. Plan: FLEX / PRO / PRO+ Group the correct listings to sync them as one property. Some functions vary between Vrbo connection types. Reviews require the new type.
Booking.com connection How to connect Booking.com and which accounts and listings qualify.	With conditions Direct Booking.com connection Plan: Messaging / Pro You need Pro to manage calendars and rates. Messaging handles guest messages.	With conditions Connect to Booking.com. Details: Ask for a quote and check what is included. Setup and the details you can share may differ by booking site. Check your custom plan terms.	With conditions Connect to Booking.com. Setup Set up existing open dates and prices again. Limits Only XML rates sync. Other rates can still be booked, but iGMS cannot see them. Bookings that ended before you connected cannot be fetched. Plan: FLEX / PRO / PRO+
iCal import Import calendars from other tools. Check which details arrive and how updates work.	With conditions Import bookings from an outside calendar. Plan: Pro Calendar sharing does not include all messages or payment details.	With conditions Import bookings from outside calendars. Details: Ask for a quote and check what is included. Only future events are imported. Blocked dates may appear as bookings. Details depend on the outside calendar. Prices do not sync.	With conditions Import bookings from outside calendars. Plan: FLEX / PRO / PRO+ Data syncs each hour. You can also refresh it by hand. Google events must start with Reserved or Reservation to block dates. iCal shares limited fields. It does not fully sync rates or messages.
iCal export Export calendar feeds to other tools. A calendar feed is different from an export of full booking records.	With conditions Share your calendar through an iCal link. Details: Check which plan includes this. This shares calendar data, not all the details of a full booking-site connection.	With conditions Share a listing’s calendar link. Details: Ask for a quote and check what is included. Shares future bookings. Money and contact details depend on the user’s permissions. A Hostaway feed cannot link two Hostaway listings.	With conditions Share separate booking and cleaning calendars. Plan: FLEX / PRO / PRO+ Each property has its own feeds. The app reading the feed controls how often it checks for changes. Reset the token to stop an old link from working.
Rate sync Send rates to linked booking sites. Check which sites are supported and any limits.	With conditions Send calendar prices to linked booking sites. Plan: Pro Automatic price updates run every 6 hours. Manual Sync Prices can take up to 5 minutes. Price rules use the currency set on the booking site.	With conditions Share prices with supported booking sites. Details: Ask for a quote and check what is included. The booking site and your contract decide which prices and listing details sync. iCal does not sync prices.	With conditions Share prices and minimum stays with directly linked sites. Plan: FLEX / PRO / PRO+ Set prices for a group of listings or one site. Check Booking.com XML rates and any site markups. iCal does not share full pricing.
Availability sync Send open and blocked dates to booking sites. Check how it works and any limits.	Available Direct bookings update open and blocked dates on linked sites. Plan: Pro	With conditions Share open and blocked dates in both directions. Details: Ask for a quote and check what is included. Set up both directions. Update speed depends on whether the connection uses API, XML or iCal.	With conditions Share open and blocked dates across linked sites. Plan: FLEX / PRO / PRO+ New bookings and manual bookings block grouped channels. Remove extra Airbnb/Vrbo/Booking.com iCal links for the same bookings to avoid double blocks. External iCal updates can lag.
Reservation sync Import bookings and changes from booking sites, or keep them in sync. Check which sites are supported.	With conditions Bring bookings from linked sites into one calendar. Plan: Pro Connect each booking site and import its bookings.	With conditions Import bookings and update open dates. Details: Ask for a quote and check what is included. Link each listing correctly and set up both directions. The details imported depend on the connection.	With conditions See bookings from linked sites together. Plan: FLEX / PRO / PRO+ Airbnb, Vrbo and Booking.com connect directly. Other sites use iCal, with fewer details and slower updates. Reports still use individual listings.
Channel message sync Send and receive guest messages through booking-site connections. Check which sites are supported.	Available Airbnb, Vrbo, Booking.com and Houfy messaging Plan: Messaging / Pro	With conditions Sync guest messages from supported booking sites. Details: Ask for a quote and check what is included. Supported messages depend on the site and connection contract.	With conditions Read Airbnb, Booking.com, Vrbo and direct guest messages. Plan: FLEX / PRO / PRO+ Group listings with direct connections. You can use different saved messages for each site. We do not know if iCal connections can share messages.
Sync limitations Known delays, fields that do not sync and limits on connections. These details alone do not show how reliable the service is.	With conditions Airbnb setup mode does not send price or date updates. Plan: Messaging / Pro Disconnect your old property-management software. Reconnect Airbnb without setup mode before turning on updates.	With conditions Updates and supported details depend on the connection. Details: Ask for a quote and check what is included. iCal updates at intervals and only covers open dates. Built-in API links can do more. Sending listing content may need its own booking site contract.	With conditions Some dates and prices cannot sync. Plan: FLEX / PRO / PRO+ Manual Airbnb blocks do not import. iGMS cannot see Booking.com rates outside XML. iCal refreshes hourly. Duplicate feeds can block dates twice.
03 / Reservations & calendars
Multi calendar A calendar view showing multiple listings and bookings together.	Available See bookings from different sites in one calendar. Plan: Pro	With conditions See bookings, prices and tasks in one calendar. Details: Ask for a quote and check what is included. Filter properties and change bookings or date rules. Supported fields vary by booking site.	With conditions See your properties in one calendar. Plan: FLEX / PRO / PRO+ Group the listings for each property to see its bookings together. Check that each group is correct.
Manual bookings Enter bookings by hand as well as importing them from booking sites.	Available Create a reservation by selecting calendar dates Plan: Pro	With conditions Create bookings from the calendar. Details: Ask for a quote and check what is included. Check how payments and booking-site updates work. Not all sites support the same actions.	With conditions Create bookings in the booking calendar Plan: PRO / PRO+ Manual bookings block dates, support email messages and create cleaning tasks. Reports do not include their payout. Make changes in the Booking Calendar.
Booking changes Edit booking fields and check whether changes reach linked booking sites.	With conditions Change check-in and check-out times on the website or phone app. Plan: Pro Door-code times and timed message fields use your new times. We could not confirm other booking changes in the website or app.	With conditions Change bookings in the calendar. Details: Ask for a quote and check what is included. The booking site and booking status may limit changes. Check the saved booking and dates on linked sites.	With conditions Edit manual booking details Plan: PRO / PRO+ Use the Booking Calendar to edit the booking. We do not know which changes you can make to bookings from other sites.
Booking cancellation Cancel bookings, with each booking site’s rules and refund limits.	With conditions Cancel Airbnb, manual and direct bookings from the calendar. Plan: Pro Cancel bookings from other sites on those sites. Airbnb rules, penalties and decisions about blocking dates still apply. Cancellation does not mean a refund. You cannot cancel after checkout.	With conditions Cancel supported bookings in Hostaway. Website Cancel Direct, Booking Engine, Airbnb and Vrbo bookings. You need permission to cancel. Phone app Supports Direct, Booking Engine and Vrbo bookings. Other steps Cancel Booking.com and iCal bookings at the source. Older Vrbo bookings from before the connection may need to be canceled on Vrbo. Set a message rule to tell guests when you cancel. Details: Ask for a quote and check what is included.	With conditions Delete a manual booking and reopen its dates. Plan: PRO / PRO+ Use Delete Booking. For bookings from other sites, that site’s cancellation rules and penalties apply.
Calendar blocking Block dates without making a paid guest booking.	With conditions Block one day or a range of dates. Plan: Pro When date updates are on, block dates in Host Tools. It can reopen dates blocked only on a booking site.	With conditions Block or change many dates at once. Details: Ask for a quote and check what is included. Rules for selected dates override defaults. Sharing changes with booking sites depends on the connection.	With conditions Block dates across linked booking sites. Plan: FLEX / PRO / PRO+ Block dates in iGMS. Dates blocked by hand in Airbnb do not copy back to iGMS, so other sites may stay open.
Booking import Move or import existing bookings. Check which sources and file formats are supported.	With conditions Free help importing past bookings from a CSV file. Plan: Messaging / Pro This uses the migration service. We could not confirm a self-service import tool.	With conditions Import bookings from a CSV file. Details: Ask for a quote and check what is included. Support must turn this on, and you need admin access. Import up to 500 bookings at a time. They become direct bookings. Duplicate booking-site records can cause double bookings. Other automatic tasks may still run.	With conditions Import connected-channel bookings and iCal blocks Plan: FLEX / PRO / PRO+ Linked booking sites add bookings. iCal adds date blocks with fewer details. We do not know if you can import bookings from a CSV file.
Guest records Save and view guest or contact history. This does not confirm a full customer-management system.	With conditions Save the guest’s name, email and phone number with a booking. Plan: Pro We could not confirm a separate guest profile outside booking records.	With conditions Guest Book and online check-in guest data Details: Ask for a quote and check what is included. The main guest is recorded when the booking is made. Other adult guests appear after the form is sent in. Native ID collection does not prove documents are genuine.	With conditions Collect details about guests and their travel companions. Plan: PRO / PRO+ Use check-in forms for direct bookings. We do not know if there is a full guest database or if all guest history can be imported.
Booking export Export booking records. Check which file formats are supported.	With conditions Download bookings as a CSV file and choose the columns. Details: Check which plan includes this. Each export covers one year. Canceled bookings are included unless you change the filter.	With conditions Download bookings as a CSV file. Details: Ask for a quote and check what is included. Choose visible or all reservation fields. Guest-data export relies on the Online Check-In Form being enabled. This is not a full-system backup.	With conditions Download bookings as a CSV file. Plan: FLEX / PRO / PRO+ Reservations Report exports past, current and future booking data. A booking across two months can appear in both monthly reports. Remove duplicate rows before adding up the counts.
04 / Rates & booking rules
Seasonal rates Set prices for dates or seasons in your rental software.	Available Set price rules for seasons or selected dates. Plan: Pro	With conditions Change prices for a range of dates. Details: Ask for a quote and check what is included. Only open dates change. Booked dates are skipped.	With conditions Set prices for selected dates. Plan: FLEX / PRO / PRO+ Change daily prices in the monthly or yearly calendar. We do not know if you can save named seasons and reuse their rules.
Minimum stays Set minimum stays. Check limits for each date and booking site.	With conditions Set the fewest nights guests can book. Plan: Pro Set Minimum Nights replaces existing minimum-stay rules on Airbnb and Vrbo.	With conditions Set minimum and maximum stays by date. Details: Ask for a quote and check what is included. Default listing settings apply to future dates as they open. For dates already open to bookings, update the calendar. Rules for specific dates take priority.	With conditions Set minimum stays in the property calendar Plan: FLEX / PRO / PRO+ Set rules for a property’s grouped listings or for one linked site. Each site’s limits still apply.
Gap night rules Adjust rules for unbooked nights between stays.	Available Adjust prices for gaps between bookings. Plan: Pro	With conditions Allow shorter stays to fill gaps between bookings. Details: Ask for a quote and check what is included. Set the smallest gap and how far ahead to look. Manual changes turn the rule off for those dates. A multi-unit group needs a gap in every unit.	With conditions Allow shorter stays to fill gaps between bookings. Details: PRO+; connected Airbnb listing PRO+ Revenue Management can change minimum stays in gaps or at their ends. You need a connected Airbnb listing. The tool must be offered in your market. The US is listed.
Length of stay discounts Give discounts based on how long guests stay.	With conditions Offer weekly discounts for 7+ nights and monthly discounts for 28+ nights. Plan: Pro Works with Airbnb, Vrbo, Booking.com, Houfy and direct bookings. Discounts range from 0–99% before fees and taxes. A monthly discount replaces the weekly one; they do not add together.	With conditions Weekly and monthly discounts Details: Ask for a quote and check what is included. Support differs by booking site. Custom day counts for monthly discounts apply to Hostaway direct, website and Google Vacation Rentals bookings.	With conditions Weekly and monthly Airbnb discounts Details: Airbnb channel; PRO / PRO+ for direct-booking discounts Edit discounts in the Airbnb listing editor if your chosen sync type allows it. The pricing table also lists direct-booking discounts for length of stay on PRO/PRO+.
Last minute discounts Give discounts based on how soon guests arrive.	Available Lower prices as the arrival date gets closer. Plan: Pro	With conditions Add a last-minute discount by hand after booking. Details: Ask for a quote and check what is included. You add the listed custom discounts by hand after booking. Use them for Hostaway direct and website bookings. They do not apply on their own before booking on every travel site.	With conditions Offer last-minute discounts through Dynamic Pricing. Details: PRO+; connected Airbnb listing PRO+ guide currently fixes the discount at 15%. The strategy starts discounts within 21, 14 or 7 days. You need an Airbnb connection. Channel promotions can apply on top.
Dynamic pricing Built-in tools that set prices and connections to outside pricing tools are separate features.	Not supported Built-in price rules do not follow market demand. Plan: Pro Connect an outside pricing service to adjust prices based on the market.	With conditions Built-in tools adjust nightly prices each day. Details: Ask for a quote and check what is included. Pay for each listing you turn on. Manual calendar prices stay in place. Limited market data can produce the same price across dates. Higher rental income is not independently confirmed.	With conditions Built-in tools adjust nightly prices. Details: PRO+; connected Airbnb listing Prices update every 24 hours based on market demand. Set price limits, seasonal and weekend rules, and minimum stays. You need an Airbnb listing. The US is supported; guides disagree about some other countries. Fees and taxes do not change.
Pricing connections Connections to nightly-pricing tools and what they require.	With conditions Use PriceLabs prices and minimum stays. Details: Pro + PriceLabs You need a paid PriceLabs account and a Host Tools API access token. Host Tools rules and date overrides can change those prices. If PriceLabs gives no minimum stay, Host Tools uses 1 night.	With conditions PriceLabs rate connection Details: Ask for a quote and check what is included. Use a separate PriceLabs account. Connect it with the access details from Hostaway’s marketplace. Prices are sent every 24 hours. PriceLabs does not open or block dates. Check its plan and fees.	With conditions PriceLabs, Beyond, Wheelhouse and DPGO Plan: FLEX / PRO / PRO+ You need a separate provider account and its approval. Give PriceLabs the right property location. Turn on access for each property. Its guide says it syncs on its own every four hours.
05 / Guest messaging & AI
Unified inbox See guest message threads from supported booking sites in one view.	Available Keep guest and cleaner messages with each booking. Plan: Messaging / Pro	With conditions Read booking-site, email, text and WhatsApp messages together. Details: Ask for a quote and check what is included. Setup and tools vary by channel. Ask which messages your account supports and what they cost.	With conditions Read Airbnb, Booking.com, Vrbo and direct messages in one inbox. Plan: FLEX / PRO / PRO+ iCal connections do not provide the same guest messaging tools.
Scheduled messages Schedule messages before or after booking dates and times.	Available Send messages around guest stays and cleaning tasks. Plan: Messaging / Pro	With conditions Schedule messages around booking events. Details: Ask for a quote and check what is included. Timing can be offset by up to 60 days. Booking.com messages stop seven days after check-out or cancellation. Booking-site email aliases may expire.	With conditions Messages scheduled around arrival and departure Plan: FLEX / PRO / PRO+ Property time zone controls timing. A trigger three days before arrival runs exactly then. Late bookings need the separate last-minute option.
Event triggers Send messages when listed booking events happen.	Available Tell cleaners when bookings are added, changed or canceled. Plan: Messaging / Pro	With conditions Send messages for booking, stay, payment or door-code events. Details: Ask for a quote and check what is included. Payment Success works for charges managed through Hostaway. For payments taken by booking sites, use payment-status rules.	With conditions Send messages when guests inquire, book, change or cancel. Plan: FLEX / PRO / PRO+ Saved messages also support arrival and departure. Check the properties and timing before turning them on.
Conditional messages Rules that send or skip messages based on booking details.	With conditions Offer extra nights when dates next to a booking are free. Plan: Messaging / Pro This rule works only with check-in and check-out message events.	With conditions Use booking details, open dates or payment rules to choose messages. Details: Ask for a quote and check what is included. Rules usually must match when an event starts a task. Reservation and Always settings can check again. Extra rules cannot be changed once created.	With conditions Send messages based on stay length and back-to-back bookings. Plan: FLEX / PRO / PRO+ Set minimum and maximum stay lengths. Skip repeat check-in messages for back-to-back bookings. You can turn off automation for one guest or one property.
Message templates Reuse message templates and fill them with supported guest or booking details.	Available Use suggested messages, edit them or write your own. Plan: Messaging / Pro	With conditions Reuse messages with guest and stay details. Details: Ask for a quote and check what is included. Write your saved messages and set their format for each channel.	With conditions Reuse saved guest messages. Plan: FLEX / PRO / PRO+ Set messages for each property. JPG, PNG and GIF images can be up to 25MB. Share PDFs as links; attachments are not confirmed.
AI suggested replies AI writes a draft. A person checks or sends it.	With conditions AI writes drafts for you to check and edit. Plan: Pro It uses listing details and past chats.	With conditions AI drafts replies using property and booking details. Details: Ask for a quote and check what is included. Turn on AI Replies and add the facts it should use. Missing facts may stop it from writing a draft. Ask what it costs for your account.	With conditions AI Assistant writes drafts for you to review and send. Check plan: PRO / PRO+; FLEX is unclear The pricing table lists PRO and PRO+. The FLEX card also lists AI replies. Ask whether FLEX includes them.
AI automatic replies AI sends guest replies without a person approving each one. Check the limits.	With conditions AI can send replies when it is confident enough. Plan: Pro The default confidence threshold is 80%. There is also a setting for positive guest messages. Replies below the threshold or with unconfirmed exact details wait for you to review.	With conditions AI can send replies that match your rules. Details: Ask for a quote and check what is included. Choose Auto-reply for each rule you want. It sends without waiting for approval. Set up and test the saved knowledge first.	With conditions AI Agent can send replies for you. Plan: PRO+ The account owner or admin chooses properties and booking stages. Send at once or after a delay. Answers to inquiries do not accept bookings. Add knowledge as text; the Agent cannot read linked pages or uploaded files.
Approval before AI sends Controls for a person to check an AI reply before it is sent.	With conditions Choose draft-only mode to review replies before sending. Plan: Pro Auto-send is a different mode. You do not have to approve every reply in that mode.	With conditions Review drafts or let AI send replies. Draft replies Review, edit or replace the draft before sending. Automatic replies Auto-reply sends without waiting for your approval. Details: Ask for a quote and check what is included.	With conditions Review drafts or let AI send replies. Draft replies AI Assistant needs you to click Send. Listed on PRO and PRO+. Automatic replies AI Agent on PRO+ can send at once or after a delay. During the delay, you can edit the reply or cancel it by replying yourself. It does not wait for approval.
Translations Check automatic message translation. Templates written in several languages are a different feature.	With conditions Translate a guest’s message with one tap. Plan: Messaging / Pro We could not confirm automatic translation of messages you send.	With conditions Translate incoming messages with one click. Details: Ask for a quote and check what is included. Hostaway lists inbox translation across channels. We could not confirm all supported languages or usage limits.	With conditions Automatic message translation is listed. Check plan: PRO+ is listed, but plan details conflict. The PRO+ card includes it. The comparison table says all plans can request it. Older guides describe saved messages in different languages or a browser extension. Ask how it works now.
SMS messages Text guests by SMS. Check supported countries, phone numbers and fees.	With conditions Send automatic text messages to cleaners or managers. Plan: Messaging / Pro We could not confirm guest text messages or exact text-message fees.	With conditions Send and receive texts in the inbox. Details: Ask for a quote and check what is included. Ask about activation, supported countries and message fees.	We could not confirm built-in texts to guests, supported countries, sending numbers or fees. Text alerts to cleaners are a separate feature.
Email messages Email guests. Check sender and booking-site limits.	With conditions Email guests with manual bookings and read replies in the inbox. Plan: Messaging / Pro Enter the booking and the guest’s email address.	With conditions Email in the inbox and automations Details: Ask for a quote and check what is included. Booking-site email aliases may stop working after a set time. This can limit later contact with guests.	With conditions Email guests who booked directly. Plan: PRO / PRO+ A guest email on the reservation creates an inbox thread. The host name is used as sender and messages use the account’s email.
06 / Direct bookings & payments
Website builder Vendor-provided tools to create and host a direct-booking website.	Available Build a branded website for one listing, a group or all your listings. Plan: Pro	With conditions Build a booking website. Pro is an extra option. Details: Ask for a quote and check what is included. The basic website is included. Pro lists $49 per month. Direct-booking fee descriptions conflict, so ask which fees apply.	With conditions Build a direct-booking website from templates. Plan: PRO / PRO+ Use a desktop to create the site. Premium templates need payment details. Your own web address or white label can cost extra. Set up listings, payments and the address before taking bookings.
Booking widget Add a booking engine to a website hosted elsewhere.	With conditions Link your website to a booking checkout page. Plan: Pro Works for one listing, not groups. The checkout opens on a linked page. It is not a form placed inside your own page.	With conditions Add a booking calendar to your website. Details: Ask for a quote and check what is included. You need a published Hostaway booking website. Each page allows one calendar widget. You cannot embed the booking website itself in an iframe.	With conditions Add a booking form or WordPress plugin to your website. Plan: PRO / PRO+ Set up a direct-booking channel, prices and open dates. Add a booking widget for each property. Connect Stripe to collect online payments.
Custom domain Use your own domain for the provider’s direct-booking website.	With conditions Use your own web address for direct bookings. Plan: Pro You must own and set up the web address.	With conditions Use your own web address. Details: Ask for a quote and check what is included. Change DNS records with your web-address provider. The address costs extra. Setup for the standard website can take up to 48 hours.	With conditions Use your own web address. Details: PRO / PRO+; additional fee A free iGMS web address is available. Using your own address needs DNS setup. PRO and PRO+ charge extra for a custom address or white label.
Payment processors Payment services, with country and plan requirements.	With conditions Take direct-booking payments through Stripe, or collect them yourself. Plan: Pro You need a Stripe account to use Stripe. Its fees are separate. Without Stripe, approve booking requests yourself and collect payment outside Host Tools.	With conditions Connect Stripe, Braintree or Authorize.net. Details: Ask for a quote and check what is included. Each service needs its own account and charges fees. Deposit holds and renewal options differ.	With conditions Stripe for supported booking payments Plan: PRO / PRO+ Connect a Stripe account to take online payments for Booking.com and direct or manual bookings. Billing controlled by a channel works differently. Payment processing costs extra.
Payment schedules Schedule booking payments or installments. Check which booking types are supported.	With conditions Stripe takes full payment when the guest books. Plan: Pro To split payments or take a deposit first, collect payment manually outside Host Tools. Each direct-booking site has one payment setup.	With conditions Split payments into stages and charge the balance later. Details: Ask for a quote and check what is included. Exclude sites that collect the guest’s payment themselves. The balance adjusts after price changes or charges you make by hand.	We do not know if payments can be split into automatic installments or retried after a failed charge. Invoices can show a partial payment.
Security deposits Collect or hold refundable deposits. Damage insurance and protection are separate features.	We could not confirm a built-in tool to hold and release refundable deposits.	With conditions Set up card deposit holds automatically or by hand. Payment services Stripe holds last 7 days; Authorize.net holds last 30 days. Braintree is not supported. Renewals Only Stripe renews holds automatically. This is off for stays of 7 days or less. Renewal can happen no later than 2 days after check-out. Reports The listed money reports and guest receipts leave out holds that were charged. Details: Ask for a quote and check what is included.	With conditions Charge or hold a refundable deposit Booking sites Works for Vrbo, Booking.com and direct bookings. Booking.com allows a charge, not a hold. Timing Vrbo returns unclaimed deposits after 14 days. Stripe holds expire after 7 days and renew automatically. Guests may briefly see two holds. Plan: PRO / PRO+
Refunds Issue refunds through supported payment steps. Check whether fees are refunded too.	We could not confirm refunds in Host Tools. Canceling a booking does not prove a refund is sent. API changes do not refund Stripe payments.	With conditions Partial or full Stripe refunds per charge Details: Ask for a quote and check what is included. This applies when you manage payment, not when Airbnb collects it. You cannot make Braintree/Authorize.net refunds in this dashboard. Refunds do not update Total Paid.	With conditions Record a refund and complete it in Stripe Plan: PRO / PRO+ For Booking.com and manual/direct billing, a refund entry in iGMS does not send money back. The host must also complete the online refund in Stripe.
Rental agreements Create, send or sign guest agreements. Check whether electronic signatures are supported.	With conditions Require guests to sign a PDF before booking directly. Plan: Pro Upload your contract PDF and set this up for each direct-booking site. This does not guarantee the contract can be legally enforced.	With conditions Let guests sign rental agreements online. Details: Ask for a quote and check what is included. Set up the agreement and guest steps. Whether it is legally binding is not confirmed.	With conditions Rental agreement in the check-in form Plan: PRO / PRO+ Direct-booking forms support short- and long-stay agreements. The guide covers fewer than 28 nights and more than 28. Ask what happens at exactly 28 nights and how signing is recorded.
Guest verification Checks of guest identity or bookings. These do not guarantee you meet legal rules.	With conditions Require a government photo-ID check before a direct booking. Plan: Pro The setting covers all bookings on that site. Manual bookings can bypass it.	With conditions Connect Autohost to screen guests and check IDs. Details: Ask for a quote and check what is included. You need a separate Autohost account, API link and message rules. A manager must review flagged cases. ID on a check-in form does not prove the ID is real.	With conditions Request guest ID photos Plan: PRO / PRO+ PRO/PRO+ forms on direct booking sites collect photos of ID cards. The host can review these photos. We do not know if the tool checks that an ID is real. We also could not confirm checks of faces or other physical traits.
Direct booking fees Fees for direct bookings. Check payment-processing fees and paid protection too.	With conditions Host Tools adds no fee for direct bookings. Plan: Pro Plan fees and payment processing fees still apply.	With conditions US Stripe website fees need checking. Listed rate Help lists 1.8% of the base price and fees, excluding tax. The host or guest can pay it. Conflicting fees Help says this is not added to 0.5%, but the Pro page lists both fees. Ask which terms apply. Do not add the two rates together. Details: Ask for a quote and check what is included.	We could not confirm all direct-booking fees for each plan. FLEX lists a 0% booking fee. Full direct-booking tools are listed on PRO and PRO+.
07 / Cleaning & operations
Automatic tasks Creates tasks automatically from bookings or events linked to a booking.	With conditions Imported bookings create cleaning jobs in Turno. Details: Check which Host Tools plan includes this. You need a connected Turno account. Turno fees may apply. Use one account on each platform. Link every new property yourself. Set arrival and departure times in Turno; they are not imported.	With conditions Create tasks yourself or from booking events. Details: Ask for a quote and check what is included. Apply an auto-task to one channel or all channels. Use Create tasks to apply it to existing bookings. Changing task times by hand stops later booking-time updates.	With conditions Checkout cleaning tasks created automatically Plan: FLEX / PRO / PRO+ Cleaners can be assigned by hand or automatically. Set up at least one cleaner per property. Priority and which cleaners are free decide who gets the task. If no cleaner is free, the task stays unassigned. This needs Admin, Head of Cleaners or Task Management permission. Approved bookings create a cleaning task for checkout, based on property settings. Manual and iCal bookings can create tasks too. This automates cleaning tasks. It does not automatically assign a handyman.
Cleaner access Give cleaners access to tasks or calendars without extra management tools they do not need.	With conditions Invite cleaners to see basic booking details. Plan: Pro Choose their listing groups. Cleaners cannot see prices, open dates or the inbox.	With conditions Choose what cleaners can see. Details: Ask for a quote and check what is included. Set their listing and tool permissions. Admins can see all listings and tools.	With conditions Invite cleaners to see their tasks. Plan: FLEX / PRO / PRO+ Task states include assigned, accepted, completed and rejected. Cleaners update the status. Head cleaners, managers and admins can assign tasks and change their settings. A rejected task needs a reason. A manager must allow calendar access. Each account can join only one team. Cleaners on several teams need a separate account and email for each.
Task checklists Reuse task lists and mark jobs done.	We could not confirm built-in task checklists. Cleaner access and a Turno link do not confirm them.	With conditions Save and reuse task checklists. Details: Ask for a quote and check what is included. Check off each item. You cannot change the order while making the list or after saving it.	With conditions Basic cleaning checklist Plan: FLEX / PRO / PRO+ Cleaners check off steps and mark the job done. Ask about more detailed checklists and proof of work.
Photo requirements Ask for or require photos of finished work.	We could not confirm required cleaning photos. ID photo uploads are a different feature.	Tasks can include images. We do not know if photos can be requested or required before a task is marked done.	The guides cover cleaning steps and checklists. We could not confirm if the built-in cleaning tools ask for or require completion photos. Details: FLEX / PRO / PRO+
Task notifications Send notices when tasks are assigned, changed or completed.	With conditions Email or text cleaners about bookings, changes and cancellations. Plan: Messaging / Pro These are message alerts, not a way to track task completion.	With conditions Task reminders, assignee updates and late-task alerts Details: Ask for a quote and check what is included. Reminders run at 8 am on the task day, in the listing’s time zone. Same-day bookings have a separate rule. Chosen supervisors get alerts when tasks start or end more than 30 minutes late.	With conditions Send cleaners text, email and app alerts. Plan: FLEX / PRO / PRO+ Cleaners get task details and a reminder the evening before. The guide says cleaning text alerts are free. Guest text messages are a separate question.
Maintenance tasks Record maintenance jobs or assign them to someone. General reminders are a separate feature.	We could not confirm a tool to create, assign and track repair jobs.	With conditions Recurring maintenance tasks Details: Ask for a quote and check what is included. Contact support to activate recurring tasks. Tasks are created up to one month ahead. Tasks edited by hand may stop receiving later changes.	With conditions Create handyman tasks yourself. Plan: FLEX / PRO / PRO+ Automatic assignment applies to repeat cleaning tasks, not handyman tasks.
Cleaning connections Connections to outside cleaning services, with their setup requirements.	With conditions Connect listings to Turno for cleaning schedules. Details: Check which plan includes this. You need a Turno account and connection token. Turno fees may apply.	With conditions Connect Turno to schedule cleaners. Details: Ask for a quote and check what is included. You need a separate Turno account and must link properties. Its fees and terms apply. Cleaning jobs appear in Turno, not Hostaway.	With conditions Turno cleaning connection Plan: FLEX / PRO / PRO+ You need your own working Turno account. Approve access and link listings. Set up your cleaners. Unlinking normally deletes cleaning tasks. The guide offers a setting to keep tasks if a booking is canceled after check-in.
08 / Check-in & smart access
Checkin instructions Send check-in details to guests at supported stages of a booking.	With conditions Send arrival details in automatic messages. Plan: Messaging / Pro Write and set up your messages first.	With conditions Show arrival details after guests meet your conditions. Details: Ask for a quote and check what is included. Showing the door code, Wi-Fi details or address can depend on conditions. These can include payment, an agreement, preauthorization, a completed form or time. If no conditions are set, the details stay visible.	With conditions Schedule messages with check-in details. Plan: FLEX / PRO / PRO+ Use Before Check-In or On Check-in Day templates. Property time zone applies. Enable last-minute booking handling if late bookings should receive instructions.
Guest portal A booking page or portal for guests. Check what guests can do there.	We could not confirm a guest portal for use after booking. Checkout and ID checks are separate tools.	With conditions Reservation portal with stay details and payments Details: Ask for a quote and check what is included. It can show instructions, balances, extras and receipts. After checkout, you cannot add or update a card. Payment links are a separate option.	With conditions Manage Your Stay reservation portal Plan: PRO / PRO+ Website guests can pay, add guests or extend stays without host approval after payment. They cannot shorten stays or reduce guest count. Cancellation requires email/SMS verification. Only active eligible bookings are shown.
Lock connections Supported smart-lock platforms connect directly or through another service.	With conditions Connect supported Yale, August, Schlage and other locks through Seam. Details: Pro + smart locks Each connected lock costs USD3 a month. Check your exact lock model.	With conditions Connect supported smart locks Details: Ask for a quote and check what is included. You need compatible devices, the provider’s permission and accepted payment terms. Do not use Smart Locks and RemoteLock for the same lock at the same time.	With conditions Connect supported smart locks. Plan: FLEX / PRO / PRO+ You need a compatible device, the provider’s login and a separate Smart Devices plan. Link each device to its property.
Automatic lock codes Creates lock codes automatically for each booking. Check the required hardware and services.	With conditions Make a new door code for each guest. Details: Pro + smart locks Link a supported lock to the listing. Each lock costs USD3 a month.	With conditions Create door codes for bookings automatically. Details: Ask for a quote and check what is included. Device limits apply. A booking with several units needs codes added by hand. Save and sync does not create deleted booking codes again on its own.	We do not know if each booking gets a unique code made automatically. Linked locks can show codes on booking cards and in messages.
Code scheduling Set codes to work only during the stated check-in and checkout times.	With conditions Choose when door codes start and stop working around a stay. Details: Pro + smart locks You need a connected lock. Features vary by model.	With conditions Make door codes work around check-in and check-out. Details: Ask for a quote and check what is included. Early setup and activation depend on the lock. Booking changes update access times. Canceling a booking ends access.	We do not know if codes switch on and off with the stay dates or adjust for early arrival.
Code delivery Send booking access codes to guests through supported channels.	With conditions Send codes in messages or through supported Airbnb Seamless Entry. Details: Pro + smart locks Airbnb delivery needs a direct connection and a supported 4-digit PIN. Co-hosts cannot use it. Reconnect Airbnb if you first connected before June 9, 2026.	With conditions Add door codes to automatic guest messages. Details: Ask for a quote and check what is included. A default listing code is used only when a reservation has no door code. Lock-side edits do not sync back to Hostaway.	With conditions Add door codes to saved guest messages. Plan: FLEX / PRO / PRO+ Assign a compatible smart lock to the property. Add the code variable to messages. The code also appears on the booking card.
Access extra costs Smart-access software or connections may cost extra. Hardware is a separate cost.	With conditions USD3 per connected lock each month. Details: Pro + smart locks Buy the lock separately.	With conditions Pay for each linked smart device. Details: Ask for a quote and check what is included. Monthly prices depend on the number of devices. We could not confirm the currency, so ask for a quote. Nuki also needs a device plan and keypad.	With conditions $5 per device per month for Smart Devices Plan: FLEX / PRO / PRO+ You must accept the contract and use hardware that works with it. Vendor hardware and outside services may cost extra. Check the currency and tax terms.
09 / Reports & accounting
Booking reports Reports about bookings. Check which measures they include.	With conditions See booking counts, booking sites and booking status. Details: Check which plan includes this. Filter by property and date. Your permissions control which properties and money details you can see.	With conditions Filter booking reports and download CSV files. Details: Ask for a quote and check what is included. Choose visible or all reservation fields. Guest-data export relies on the Online Check-In Form being enabled. This is not a full-system backup.	With conditions See booking status, stay details and payouts. Plan: FLEX / PRO / PRO+ Filter by account, year, period, listing or owner. Bookings spanning months appear in each month that applies. Reports exclude iCal platforms.
Occupancy reports See how often your rentals are booked. Filter by date or property.	With conditions See how often your properties are booked. Details: Check which plan includes this. Filter by property and date. Your permissions control which properties and money details you can see.	With conditions See booked nights, check-ins and how often properties are booked. Details: Ask for a quote and check what is included. Reports by date can include blocked dates. Multi-unit bookings count dates for each booking, not dates multiplied by the number of units.	With conditions Occupancy and performance dashboard Plan: FLEX / PRO / PRO+ Occupancy is booked nights divided by available nights. Your role and assigned properties affect what you see in the dashboard. Check which source channels cover your properties.
Revenue reports Revenue reports and the measures they include. These are separate from financial accounting.	With conditions See income and average nightly prices by listing or booking site. Details: Check which plan includes this. Filter by property and date. Your permissions control which properties and money details you can see.	With conditions See income figures in occupancy reports. Details: Ask for a quote and check what is included. The figures depend on your chosen formula. They are not always net profit.	With conditions See monthly income. PRO+ adds a cashflow report. Plan: FLEX / PRO / PRO+ Monthly report supports property/account/time filters. Vrbo is listed as Nights Sold only. Do not treat its row as complete revenue. iCal platforms are excluded.
Owner statements Statements for property owners. Check which income and expenses they include.	We could not confirm owner statements. Owner access to booking finances is a different feature.	With conditions Create owner statements with income, costs and payouts. Details: Ask for a quote and check what is included. Totals depend on your formulas. Statements do not replace accounting invoices.	With conditions Monthly property-owner statements Owner access One owner per property. Owners see statements only after they are final. Finalizing Finalize periods in date order. Booking totals keep the settings from their first statement. Ask who can finalize statements; the guide gives conflicting role details. Plan: PRO+
Expense tracking Record property or booking expenses in the software.	We could not confirm a tool to enter and track expenses.	With conditions Expenses, extras and recurring entries Details: Ask for a quote and check what is included. Enter costs as negative amounts and extras as positive amounts. Refresh owner statements after changes. Changing a finished task does not change its saved cost.	With conditions Property expenses and adjustments Plan: PRO+ PRO+ lets you record services, supplies and credits for statements. You cannot delete finalized expenses. To correct them, use credits or reopen periods. The history stays saved.
Accounting connections Which accounting tools connect and what they can share.	We could not confirm a supported connection to an accounting service.	With conditions Connect QuickBooks Online. Details: Ask for a quote and check what is included. You need a separate QuickBooks plan. Ask about connection fees and which accounting tasks are supported.	We could not confirm a direct link to accounting software such as QuickBooks or Xero.
Report exports Download reports in the listed file types.	With conditions Download booking reports as CSV files. Details: Check which plan includes this. Each export covers one year. Choose columns, dates, listings and booking status. We could not confirm downloads of dashboard charts or PDF reports.	With conditions Download occupancy and cost reports as CSV files. Details: Ask for a quote and check what is included. We do not know if every report can be saved as a PDF.	With conditions Download booking CSV files and monthly income PDFs. Plan: FLEX / PRO / PRO+ You can print monthly income reports or save them as PDFs. We do not know if all other data and files can be exported.
10 / Team & owner access
Team users Extra staff accounts, with any user or plan limits.	Available Invite Assistant, Virtual Assistant, Owner and Cleaner users Plan: Pro	With conditions Add users and user groups. Details: Ask for a quote and check what is included. The main account owner controls account-wide alert settings. Admins can manage their own alerts.	With conditions Invite staff and choose what they can access. Plan: FLEX / PRO / PRO+ We could not confirm a user limit or a fee for each user. Extra tools for support staff are sold separately.
User permissions Choose what each person can see and do.	With conditions Roles control what each user can view or change. Plan: Pro Permissions vary by role. We could not confirm custom controls for every field.	With conditions Choose which tools, contacts and money details each user can see. Details: Ask for a quote and check what is included. Admins can see all listings. Anyone who can view the inbox can also send messages. Remove inbox access to stop sending.	With conditions Choose a role and change what it can access. Plan: FLEX / PRO / PRO+ Choose a main role. Change what it can access. Administrators always see all properties. Choose another role if you need to limit access.
Choose which properties each person can access Choose which properties a person can access.	Available Give users access to selected listing groups. A group can have one listing. Plan: Pro	With conditions Choose which listings each user can see. Details: Ask for a quote and check what is included. Admins can see all listings. Owners of one unit in a multi-unit group can see the group’s calendars and bookings.	With conditions Choose which properties, groups, labels or accounts staff can see. Plan: FLEX / PRO / PRO+ Administrators cannot be restricted. Owners use Access as Owner only; each property can have one assigned owner.
Owner portal Let owners view property, booking or financial details.	With conditions Owners can see booking finances and block dates for their own stays. Plan: Pro Owners use a role in the account, not a separate branded portal. Owners cannot use the inbox or add manual bookings.	With conditions Owner access to selected property information Details: Ask for a quote and check what is included. An owner assigned to a child unit can see the whole multi-unit group. Use standalone or cross-linked listings if you need separate access.	With conditions Owner access to assigned properties Plan: PRO / PRO+ PRO/PRO+ has an owner portal. Property owners get Access as Owner, not general label/account grants. PRO+ statements are view-only. They appear once final.
Mobile app A mobile app. A website that fits a phone screen does not confirm an app.	Available iPhone and Android apps with alerts. Plan: Messaging / Pro	With conditions See tasks and update their status on your phone. Details: Ask for a quote and check what is included. We do not know if all desktop tools work in the app.	With conditions Use the iOS or Android app. Plan: FLEX / PRO / PRO+ Cleaners can see tasks and get app alerts. We do not know if every desktop tool also works in the app.
11 / Integrations & data access
Public API An API for outside developers. API connections to booking sites alone do not confirm developer access.	With conditions Connect your own software through the API. Details: Check which plan includes API access. Sign in through a Host Tools account. Partner API keys need separate approval.	With conditions Turn on API access in the dashboard. Details: Ask for a quote and check what is included. You need an account ID/API key and a partner choice. The generic Hostaway Public API choice supports tools outside the marketplace. At least one listing is required.	With conditions Connect your own software through the API. Details: PRO / PRO+; access on request Register your app and get the user’s permission before connecting.
API access conditions Who can use the developer API, including required plans, approval and access limits.	With conditions Use an account token or OAuth to connect software. Details: Check which plan includes API access. Partner keys need approval.	With conditions Account credentials and at least one listing Details: Ask for a quote and check what is included. You must choose a partner. A generic public API option is available. Access tokens last at most 24 months. Renewal every 12 months is recommended. Fees and plan qualification need checking.	With conditions Register your app and ask users for access. Details: PRO / PRO+; access on request Join the developer program first. Each user must approve what your app can do.
Webhooks Sends notices about events to linked systems.	With conditions Send booking data to another tool when message-rule events happen. Details: Check which plan includes this. Set up the receiving web address. Events include new or changed bookings and times around arrival or departure.	With conditions Selected reservation, inbound-message and task events Details: Ask for a quote and check what is included. The admin sets up at least one event. They can also filter by listing or channel. Owner-stay updates have limits. Fields that arrive later may need to be fetched through the API.	With conditions Send alerts about bookings, calendars, guests, properties and messages. Details: PRO / PRO+; ask for API access. Your app needs permission for each task. Support handles signup. Calendar alerts are available on request. They need a 200 OK reply. Otherwise, retries wait longer each time. Signing with a shared secret is optional. You must set it up.
Zapier A Zapier connection with stated events, actions or plan requirements.	With conditions Send booking data to Zapier using webhooks. Details: Check which plan includes this. Set up a receiving web address and a Zapier workflow. Extra fees may apply. A ready-made Host Tools app in Zapier is not confirmed.	With conditions Start Zapier tasks from bookings, add notes or search. Details: Ask for a quote and check what is included. You need a paid Hostaway plan, main-owner access, API details and a Zapier account. Zapier fees may apply.	We could not confirm a supported iGMS app for Zapier.
Data export Check which data you can take with you, beyond calendar feeds. Ask which file types you can download.	With conditions Download bookings as CSV files from Settings → Data Export. Details: Check which plan includes this. Each export covers one year. Choose columns, dates, listings and booking status.	With conditions Download bookings and guest data. Details: Ask for a quote and check what is included. Choose visible or all reservation fields. Guest-data export relies on the Online Check-In Form being enabled. This is not a full-system backup.	With conditions Reservation CSV and calendar/task feeds Plan: FLEX / PRO / PRO+ You can export bookings to CSV. You can export booking and cleaning calendars through iCal. We could not confirm a full account export with guest attachments and all history.
12 / Setup & support
Onboarding Setup help, including whether it is optional or costs extra.	Available Free personalized setup Plan: Messaging / Pro	With conditions Guided setup with specialists Details: Ask for a quote and check what is included. Agree on setup work, data moving, fees and timing in your quote.	With conditions Follow a setup checklist or get guided help. Details: PRO / PRO+; setup-session conditions apply Pricing lists guided setup on PRO/PRO+. Its FAQ offers a free setup session for accounts with ten or more connected properties. Check what help is included for fewer properties.
Moving your data Help or tools to import records from another system.	With conditions Free help moving booking sites, calendars and past bookings from CSV files. Plan: Messaging / Pro Book a migration call. Help with message rules and locks is included.	With conditions CSV import for external bookings Details: Ask for a quote and check what is included. Use the template and fill in its required fields. One error stops the whole batch. Imported dates block availability. Check automation and payment settings before moving data.	You can link booking sites and import calendars. Ask support about moving other data; we could not confirm bulk imports or help moving from another system.
Help center Public guides and help pages. These alone do not show the quality of support.	Available Public searchable help center Details: Public guides	Available Search public help guides. Details: All visitors Guides cover setup and daily tasks. Check each guide’s date and account requirements.	With conditions Read help articles and guides. Plan: FLEX / PRO / PRO+ You can read the guides without paying for a support chat. Help with your own account depends on your plan.
Email support Email support, with any plan limits. Response time is unconfirmed.	With conditions Contact support by email. Details: Public contact We could not confirm a guaranteed reply time or support level for each plan.	With conditions Email support for device setup help. Details: Ask for a quote and check what is included. We could not confirm a general email response time.	With conditions Contact support by email or form. Plan: FLEX / PRO / PRO+ Online support is staffed 24 hours on weekdays and 5am–5pm EST on weekends. FLEX lists replies within 48 hours. We could not confirm a faster response time for everyone.
Chat support Live or in-app support chat. Check whether help comes from a person, an AI bot or self-service pages.	We could not confirm live chat with a person. The help center has a Fin bot.	We could not confirm live chat with a person. Support lists phone, a contact form and an AI agent.	With conditions Contact support through chat. Plan: FLEX / PRO / PRO+ Use chat for urgent issues. Staff are online 24 hours on weekdays and 5am–5pm EST on weekends. FLEX lists replies within 48 hours.
Phone support Phone support, with any plan or country limits.	We could not confirm general phone support. Setup and migration calls are separate services.	With conditions 24/7 phone support advertised Details: Ask for a quote and check what is included.	With conditions Request phone support. Details: PRO / PRO+ upon request We could not confirm phone hours or a promised response time for all users.
13 / API features
API features are listed below. Each row shows its access rules. Live operation is not confirmed.
Documented API versions Versions listed in the public API guides. This does not guarantee they work with your setup.	Available OpenAPI 3.0.0; contract version 1.10.0 Details: Check which plan lets you connect your own software.	With conditions REST API v1 Details: You need an account with API access. Ask for a quote.	With conditions Uses v1 and v2 API paths. Details: PRO / PRO+; ask for API access. Your app needs permission for each task. Reading data, calendars and messages uses v1 paths. Bookings, door codes and related tasks use v2 paths. The JSON Schema guide explains response formats. It is not a downloadable OpenAPI file.
API authentication Security methods listed in the API guide. Approval to use the API and the right plan are separate requirements.	With conditions Use OAuth2 or an older authToken header. Details: Check which plan lets you connect your own software. Use OAuth for new connections. Older partner API keys are separate and no longer recommended. OAuth access tokens last 1 hour. Refresh tokens last 30 days. Refreshing replaces the old tokens.	With conditions OAuth 2.0 client credentials with bearer token Details: Ask for a quote and check what is included. You need the account ID and secret key. Tokens expire no later than 24 months after creation.	With conditions Use an access token. Details: PRO / PRO+; ask for API access. Your app needs permission for each task. An approved app exchanges a code for a token. Add access_token to the URL query for each API request.
Read property records Read property records through the API.	With conditions Read all listings including disabled listings Details: Check which plan lets you connect your own software. Connect through a Host Tools account using OAuth or an older authToken.	With conditions Read listings Details: You need an account with API access. Ask for a quote.	With conditions Read properties and listings Details: PRO / PRO+; ask for API access. Your app needs permission for each task. Results come in pages. Your app can only read properties in the approved account. Insurance settings and door codes need extra permissions.
Read reservation records An API tool reads booking records.	With conditions Read a booking, or listing bookings that overlap your chosen dates. Details: Check which plan lets you connect your own software. Connect through a Host Tools account using OAuth or an older authToken. Inquiries without stay dates use the inquiry date.	With conditions Read bookings Details: You need an account with API access. Ask for a quote. Use includeResources=1 to include customFieldValues, reservationFees, reservationUnit and hostProxyEmail.	With conditions Read bookings with date and status filters Details: PRO / PRO+; ask for API access. Your app needs permission for each task. You need messaging, smart-locks or external-cleaning-management permission. Missing counts by guest type are unknown. Some connections use zero as a default. Counts by guest type may not add up to the total.
Create bookings An API tool creates bookings. This does not confirm the same steps are available in the interface.	With conditions Create an internal reservation for a listing Details: Check which plan lets you connect your own software. Connect through a Host Tools account using OAuth or an older authToken.	With conditions Create bookings for supported channels. Details: You need an account with API access. Ask for a quote. Only channelId 2000, 2002 or 2020 is accepted. We do not know if the same actions are available in the app.	With conditions Create direct bookings Details: PRO / PRO+; ask for API access. Your app needs permission for each task. Use v2/book-property with direct-bookings permission. This works only for airgms bookings. Send stay dates, guest details, total payout and currency. It creates an invoice unless you turn that off.
Update bookings An API tool changes booking fields. Check which fields and booking sites it supports.	With conditions Change booking contacts, times and notes. Manual and direct bookings also allow date and amount changes. Details: Check which plan lets you connect your own software. Connect through a Host Tools account using OAuth or an older authToken. Change dates, guest counts and payouts for booking-site reservations on that booking site. Moving dates checks availability again. It does not recalculate payouts, charge Stripe again or send a Stripe refund.	With conditions Change booking fields or cancel bookings. Details: Ask for a quote and check what is included. You cannot change listingMapId. Cancellation uses a separate API action. We do not know if it can issue refunds.	With conditions Update direct bookings by reservation code Details: PRO / PRO+; ask for API access. Your app needs permission for each task. Use v2/book-property with reservation_code and the required booking fields. You need direct-bookings permission. This works only for airgms bookings. We do not know if you can edit bookings from other sites.
Read guest data Read guest records through a separate API tool or as part of a booking response. Check which option is supported.	With conditions Read guest contact details from booking records. Details: Check which plan lets you connect your own software. We could not confirm a separate guest directory.	With conditions Read guest contact details from bookings. Details: Ask for a quote and check what is included. Guest details are part of booking records. We could not confirm a separate guest directory.	With conditions Read guest records Details: PRO / PRO+; ask for API access. Your app needs permission for each task. You need messaging permission. Filter by guest UID or platform. Results come in pages. Names and photos may be missing. Contact details depend on the booking source.
Update guest records Updates guest records, not just contact fields on a booking.	We could not confirm updates to separate guest records. Booking contact changes are a different function.	We do not know if the API can update a guest record on its own. It can change contact fields on a booking.	We do not know if the API can update a guest record on its own. Details: PRO / PRO+; ask for API access. Your app needs permission for each task.
Read guest messages An API tool reads guest messages or conversation details.	With conditions Read messages linked to a booking. Details: Check which plan lets you connect your own software. Your account needs access. Attachment links expire after one hour. New attachments may not be ready yet.	With conditions Read conversations and messages Details: Ask for a quote and check what is included. Results normally include sent messages. Use includeScheduledMessages for other statuses. Use limit and offset to move through result pages.	With conditions Read threads with their messages Details: PRO / PRO+; ask for API access. Your app needs permission for each task. You need messaging permission. Results come in pages. Filter by booking, thread or date updated. There are limits on combining these filters.
Send guest messages An API tool adds or sends guest messages. Check access requirements separately.	With conditions Send a text-only guest message for a booking. Details: Check which plan lets you connect your own software. Connect through a Host Tools account using OAuth or an older authToken. This action cannot send photos or videos.	With conditions Send messages within an existing conversation Details: Ask for a quote and check what is included. Each account can make 30 requests per minute. Supported booking-site messages and email depend on the conversation.	With conditions Send a message to a booking guest Details: PRO / PRO+; ask for API access. Your app needs permission for each task. You need messaging permission. Direct-booking guests get email. Other guests get messages through their booking site. Length limits vary. Use the returned message UID to check if it arrived.
Read nightly rates Read rates through an API tool or nightly-price fields in a calendar response.	With conditions Read date prices, minimum nights and arrival/departure restrictions Details: Check which plan lets you connect your own software. Connect through a Host Tools account using OAuth or an older authToken.	With conditions Read price and stay limits from calendar days Details: Ask for a quote and check what is included. Calendar records include price, minimumStay and maximumStay. You need account access and must choose the property and dates.	With conditions Read nightly prices and minimum stays Details: PRO / PRO+; ask for API access. Your app needs permission for each task. Calendar records include currency, price and min_stay before booking-site markups. Read up to one year at a time. Your app needs permission to read the calendar.
Update nightly rates Send nightly prices through the API. This is separate from working out which price to use.	With conditions Set listing prices and calendar restrictions Details: Check which plan lets you connect your own software. Connect through a Host Tools account using OAuth or an older authToken.	With conditions Change calendar prices and stay rules. Details: Ask for a quote and check what is included. Send date ranges or a batch of up to 200 date intervals.	With conditions Update calendar rates and minimum stays Details: PRO / PRO+; ask for API access. Your app needs permission for each task. You need the calendar-control scope. A price must include its currency. Batch results may show ignored dates or warnings. Check the status of returned request IDs. Do not assume the request finished successfully at once.
Read availability calendar Read open dates or calendar nights through the API.	With conditions Read blocked dates for a listing. Details: Check which plan lets you connect your own software. Your account needs access. Choose the listing and date range.	With conditions Read listing calendars Details: You need an account with API access. Ask for a quote. Use includeResources=1 to include bookings. Otherwise the bookings list is empty.	With conditions Read property calendar for up to one year Details: PRO / PRO+; ask for API access. Your app needs permission for each task. You need calendar-control, direct-bookings or external-cleaning-management permission. Prices exclude any markup for a booking site. Older base fields repeat the current values.
Read payment records Reads actual payment records. Changing payment settings or making payment links is a separate feature.	We could not confirm access to individual payment records. Quotes and booking payout totals do not confirm it.	With conditions Read guest charges and payment records. Details: Ask for a quote and check what is included. Filter paymentProvider by Stripe, Braintree, Authorize.net or offline. We do not know if the API can create online charges.	We do not know if the API can read individual payment records. Details: PRO / PRO+; ask for API access. Your app needs permission for each task.
Read refund records An API tool reads refund records. This does not confirm that it can issue refunds.	We could not confirm access to refund records.	We could not confirm a separate API action for reading refunds. Refund amounts in a cancellation policy do not prove money was returned.	We do not know if the API can read refund records. Details: PRO / PRO+; ask for API access. Your app needs permission for each task.
Read owner records Read property-owner records through the API.	We could not confirm access to separate owner records.	We do not know if the API can read separate owner records. It can read owner statements.	With conditions Read team contacts with the property-owner role. Details: PRO / PRO+; ask for API access. Your app needs permission for each task. Use GET v1/team-members with member_roles=property_owner and tasks permission. These are team contacts. They do not show ownership records, owner statements or which properties each person owns.
Custom data fields API tools for custom fields or extra booking details. Check which types of data each tool supports.	We could not confirm tools to add your own custom fields.	With conditions Read custom fields and their values on bookings. Details: You need an account with API access. Ask for a quote. Use includeResources=1 to include customFieldValues. We do not know if the app offers the same tools.	We do not know if the API supports fields you create yourself. Details: PRO / PRO+; ask for API access. Your app needs permission for each task.
Manage webhook plans API tools to list, create or remove webhook plans. A guide to receiving webhook updates alone does not confirm these controls.	With conditions Read the saved webhook address. Details: Check which plan lets you connect your own software. Connect through a Host Tools account using OAuth or an older authToken. Separate actions can set or delete the address. Partner or OAuth-client permissions apply.	With conditions Add, read, change or remove event alerts. Filters New help says you can choose events; an older guide says you cannot. Check current filters. Delivery Reply within 20 seconds. Network errors, 5xx and 429 get up to three retries over about one hour. Other 4xx errors are final failures. Details: Ask for a quote and check what is included.	Ask support to set up event alerts. We do not know if the API can list, add or remove them. Details: PRO / PRO+; ask for API access. Your app needs permission for each task.
Documented throttling response The API lists error 429 for too many requests or another stated request limit. Exact numeric limits need separate confirmation.	With conditions Too many requests return HTTP 429. Details: Check which plan lets you connect your own software. We could not confirm the request limit or when it resets.	With conditions Request limits vary by API tool. General limits 200 requests per 10 seconds, counted by account and IP. Messages allow 30 requests per minute per account. Other limits Price calculations allow 400 requests per 10 seconds per account. Creating bookings allows 200 per 10 seconds per account. Higher Enterprise limits need approval. Details: Ask for a quote and check what is included.	With conditions Up to 1,000 requests per minute per token Details: PRO / PRO+; ask for API access. Your app needs permission for each task. Too many requests returns code16. We do not know if some tools have different limits.
Reservation pagination Read booking records a page at a time. Check the default page size and any maximum.	With conditions Read listings in batches of 1–500, using a cursor to get the next batch. Details: Check which plan lets you connect your own software. Leave out limit to get every listing. Follow nextCursor until it is null. Keep following nextCursor even if an open-date filter returns fewer listings than limit.	With conditions Use afterId to read more booking results. Details: Ask for a quote and check what is included. A booking page has a default limit of 100 records. For bookings, offset is deprecated. Other list guides still show it. Do not assume every list uses the same way to get the next page.	With conditions Results come in pages. Details: PRO / PRO+; ask for API access. Your app needs permission for each task. Bookings use has_next_page to show if more results remain. Message threads use hasNextPage. We do not know if one page-size setting works across all tools.

Compare property management software for daily work — Host Tools vs Hostaway vs iGMS

List the jobs you want to handle in one place. Check booking sites, guest messages, payments and staff access first. Then compare the plan and extras needed for those jobs. A long feature list will not show whether your booking sites and work rules are covered.

Host Tools: what to consider

Check whether cleaner notices meet your needs. They do not establish built-in task checklists. When availability sync is on, block dates in Host Tools; blocks made only on a booking site can reopen. Read the Host Tools profile for its plans and requirements.

Hostaway: what to consider

Ask for a quote with the modules and links you need. Check direct-booking fees; the published details conflict. To cancel a Booking.com or calendar-link booking, start on the original booking site. Read the Hostaway profile for its plans and requirements.

iGMS: what to consider

Check PRO+ if you need owner statements. Ask which AI and translation tools your plan includes; published details differ. Calendar-link bookings can have less detail than direct links. Read the iGMS profile for its plans and requirements.

Explore all property management options, how to choose property management software, how to plan a software switch to continue your shortlist.

Common questions

What should I test before switching to one of these tools?

Check future bookings, blocked dates and rate plans before the new system takes control. Then look at rates and fees on each booking site. A link marked connected does not prove that every booking or price rule moved across.

How should I compare the full setup for Host Tools, Hostaway and iGMS?

List the main software and any extras on their own. Extras can include lock tools, guidebooks, paid modules and a team to answer guests. Ask which tasks your quote covers. Name the person who will do the work that remains. An inbox or task list does not do it all for you.

Where should I block owner stays when Host Tools syncs availability?

Block the dates in Host Tools when its availability sync is on. It then acts as the main calendar. A manual block made on a booking site is not treated as a booking and may reopen. Check the block on each linked site.

Will a Hostaway custom iCal link update my nightly rates?

No. That calendar link syncs open and blocked dates. It does not send rate changes, listing text or amenities. The booking details it brings in depend on the source. These limits are for custom iCal links. Hostaway’s direct software links to booking sites work differently.

Why might an available Booking.com rate not send bookings to iGMS?

Check the rate-plan type. iGMS says only XML rate plans work with its Booking.com link. A non-XML plan may stay bookable without sending its bookings to iGMS. Ask Booking.com to confirm the mapping for every rate plan you sell.

Host Tools vs Hostaway vs iGMS

Overview

Host Tools

Hostaway

iGMS

Compare property management software for daily work — Host Tools vs Hostaway vs iGMS

Host Tools: what to consider

Hostaway: what to consider

iGMS: what to consider

Common questions

Your privacy

Privacy preferences

NecessaryAlways on

Analytics

AdvertisingNot in use