Guesty Pro
Manage booking-site tools, guest messages, a shared calendar and tasks.
Best for: Bringing booking work, guest messages and staff tasks together under a quoted plan.
YOUR SHORTLIST, SIDE BY SIDE
Guesty Pro vs OwnerRez
Compare Guesty Pro vs OwnerRez for daily rental work. Check bookings, guest messages and daily tasks. Choose a plan that covers the jobs you need.
Overview
OwnerRez
Manage bookings, guest messages, booking-site links and direct bookings. Optional modules add further tools.
Best for: Managing booking records, payment schedules and guest agreements.
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| What matters to you |  Guesty ProProperty management |  OwnerRezProperty management |
|---|---|---|
| Score | STRCompare scoring | STRCompare scoring |
| At a glance / Prices for your properties | ||
| Properties | Aimed at 4–199 listings. Ask the provider about account limits. | We could not confirm a minimum or maximum property count. The minimum monthly fee covers the first property even when it is turned off. This billing rule does not set a property limit. |
| Overview | Guesty Pro combines booking-site tools, messages, a shared calendar and tasks. | Pay for the core plan per property. It manages booking sites, messages and booking records. It also has tools for direct bookings. Optional modules add PM, websites, accounting, SMS and Rezzy. |
| Plans and add-ons | Guesty Pro Aimed at 4–199 listings. Ask the provider about account limits. PriceOptimizer · add-on Paid add-on. Hardware, partner services and usage may cost extra. LocksManager · add-on Paid add-on. Hardware, partner services and usage may cost extra. GuestVerify · add-on Paid extra. Ask what it includes and what it costs. Trust Accounting · add-on Paid extra. Ask what it includes and what it costs. | Core plan Monthly plan priced per property, with no booking or setup fee. Some features appear to be included because the full list of premium-only features does not name them. Confirm that they are in your plan. Property Management · add-on Owner statements and expense accounting cost extra, based on property count. QuickBooks · add-on You need a QuickBooks account. A separate fee depends on your property count. Hosted Websites · add-on A hosted website and custom domain cost extra. The fee depends on your property count. WordPress + Integrated Websites · add-on The supported WordPress plugin and listing-content API option has a separate fee. SMS · add-on Pay for the number or module, plus outgoing text segments above the included amount. Rezzy AI · add-on USD 9 per property each month for AI guest replies and tasks created from action items. The checklist details come from the vendor. |
| 1-property price for your selection | Guesty Pro requires a quoteAsk for a quote. You may pay per listing, a share of income or both. A minimum fee may apply. The 4–199 listing audience is not a firm limit on who qualifies. Plan prices and conditionsGuesty Pro: Contact the provider for a quote Ask for a quote. You may pay per listing, a share of income or both. A minimum fee may apply. The 4–199 listing audience is not a firm limit on who qualifies. | Core monthly plan · USD 40.00Monthly billing selection · This is the monthly core total for your exact property count. Optional modules cost extra. Any sales tax for the billing address costs extra. The minimum first-property charge applies even when that property is disabled. Plan prices and conditionsCore plan: USD 40 Monthly base price for the exact number of properties. Optional add-ons and sales tax based on your billing address cost extra. The minimum fee for the first property applies even when it is turned off. Property Management add-on: USD 10 This is the monthly core total for the exact property count. Optional modules and sales tax for the billing address cost extra. The minimum first-property charge applies even when disabled. A module fee is added to the core price. It is not a separate all-inclusive tier. QuickBooks add-on: USD 10 This is the monthly core total for the exact property count. Optional modules and sales tax for the billing address cost extra. The minimum first-property charge applies even when disabled. A module fee is added to the core price. It is not a separate all-inclusive tier. Hosted Websites add-on: USD 15 This is the monthly core total for the exact property count. Optional modules and sales tax for the billing address cost extra. The minimum first-property charge applies even when disabled. A module fee is added to the core price. It is not a separate all-inclusive tier. WordPress + Integrated Websites add-on: USD 10 This is the monthly core total for the exact property count. Optional modules and sales tax for the billing address cost extra. The minimum first-property charge applies even when disabled. A module fee is added to the core price. It is not a separate all-inclusive tier. Rezzy AI add-on: USD 9 This is the monthly core total for the exact property count. Optional modules and sales tax for the billing address cost extra. The minimum first-property charge applies even when disabled. A module fee is added to the core price. It is not a separate all-inclusive tier. SMS add-on: Price not confirmed USD 15 per phone number each month includes 500 outgoing text segments. Each extra segment costs USD 0.015. Your cost depends on phone numbers and use, not property count. Direct lock connections: Price not confirmed Schlage, Igloohome and Hubitat cost USD 4 per lock each month. Count the locks you need. |
| Limits and requirements |
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| Review sources | TrustpilotTrustScore 4.6 / 5 · 2,049 reviews G2Rating 4.6 / 5 · 136 reviews | CapterraRating 4.9 / 5 · 271 reviews TrustpilotTrustScore 4.7 / 5 · 71 reviews GetAppRating 4.9 / 5 · 271 reviews Software AdviceRating 4.9 / 5 · 271 reviews |
| 01 / Plans & requirements | ||
| Plan options Plans offered for this rental software. Optional modules are separate from plan levels. | Available Guesty Pro Plan: Pro | Available Core plan, with optional paid add-ons. Plan: Core plan |
| Property limits Listing or property limits for each plan. A target customer range does not confirm a strict limit. | Aimed at 4–199 listings. Ask the provider about account limits.
| We could not confirm a minimum or maximum property count. The minimum monthly fee covers the first property even when it is turned off. This billing rule does not set a property limit.
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| How you are charged How plan fees are worked out and billed. Check whether you pay per listing, per account or a share of booking income. | With conditions Pay a set fee per listing or a percentage of booking income. Plan: Pro
| Available Monthly plan based on property count Plan: Core plan |
| Booking fees Fixed or percentage fees on bookings. Check which transactions they apply to. | With conditions Percentage plans charge a share of Gross Booking Value. Plan: Pro
| Available No OwnerRez booking fees Plan: Core plan |
| Paid add-ons Features or services that cost extra beyond your plan. | With conditions PriceOptimizer, LocksManager, Damage Protection, Advanced Analytics and GuestVerify cost extra. Plan: Pro
| Available Property Management, QuickBooks, websites, SMS and Rezzy cost extra. Plan: Core plan |
| Trial Trial length and rules. A demo is different from a free trial. | Not supported No free trial; one-on-one demo offered Plan: Pro | Available 14 days, including enabled premium modules Plan: Core plan
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| Setup fees One-time setup fees. A missing price does not mean setup is free. | With conditions One-time platform and accounting setup fees may apply. Plan: Pro
| Available No setup fee Plan: Core plan |
| 02 / Channels & sync | ||
| Airbnb connection How to connect Airbnb, and which accounts and listings qualify. | With conditions Connect to Airbnb. Plan: Pro
| Available Connect directly to Airbnb. Plan: Core plan |
| Vrbo connection How to connect Vrbo, and which accounts and listings qualify. | With conditions Connect to Vrbo. Plan: Pro
| Available Connect directly to Vrbo. Plan: Core plan |
| Booking.com connection How to connect Booking.com and which accounts and listings qualify. | With conditions Connect to Booking.com. Plan: Pro
| Available Connect directly to Booking.com. Plan: Core plan
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| iCal import Import calendars from other tools. Check which details arrive and how updates work. | With conditions Import outside calendars as date blocks. Check plan: Pro includes iCal; confirm this import tool.
| Available Import an outside calendar through an iCal link. Plan: Core plan |
| iCal export Export calendar feeds to other tools. A calendar feed is different from an export of full booking records. | With conditions Share current and future bookings and blocked dates. Check plan: Pro includes iCal; confirm calendar export. | Available Share your calendar through an iCal link. Plan: Core plan |
| Rate sync Send rates to linked booking sites. Check which sites are supported and any limits. | With conditions Share prices with linked sites. Plan: Pro
| Available Send prices and booking rules to linked booking sites. Plan: Core plan |
| Availability sync Send open and blocked dates to booking sites. Check how it works and any limits. | With conditions Share open and blocked dates with linked sites. Plan: Pro
| Available Send open and blocked dates to linked booking sites. Plan: Core plan |
| Reservation sync Import bookings and changes from booking sites, or keep them in sync. Check which sites are supported. | With conditions Sync bookings from linked sites. Plan: Pro
| Available Import bookings from linked sites. Plan: Core plan |
| Channel message sync Send and receive guest messages through booking-site connections. Check which sites are supported. | With conditions Airbnb, Vrbo and Booking.com message threads Plan: Pro
| Available Airbnb, Vrbo and Booking.com guest messaging Plan: Core plan
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| Sync limitations Known delays, fields that do not sync and limits on connections. These details alone do not show how reliable the service is. | With conditions iCal updates usually arrive within one hour. Check plan: Pro includes iCal; confirm these limits.
| Available Use either iCal or the API for a booking site, not both. Plan: Core plan |
| 03 / Reservations & calendars | ||
| Multi calendar A calendar view showing multiple listings and bookings together. | Available See your listings in one calendar. Plan: Pro | Available See several properties in a ribbon or monthly calendar. Plan: Core plan |
| Manual bookings Enter bookings by hand as well as importing them from booking sites. | Available Add bookings yourself. Plan: Pro | Available Add bookings by hand. Plan: Core plan |
| Booking changes Edit booking fields and check whether changes reach linked booking sites. | With conditions Change guest counts, listing and stay times in the phone app. Check plan: Pro includes the app; confirm these booking changes.
| With conditions Change dates and charges for supported bookings. Check plan: Core is likely. Check before buying.
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| Booking cancellation Cancel bookings, with each booking site’s rules and refund limits. | With conditions Cancel a booking through its status in the phone app. Plan: Pro
| With conditions Cancel supported bookings and keep their records. Check plan: Core is likely. Check before buying.
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| Calendar blocking Block dates without making a paid guest booking. | With conditions Block dates for maintenance or preparation. Check plan: Pro includes Multi-Calendar; confirm date blocking. | With conditions Block dates and set booking rules. Plan: Core plan
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| Booking import Move or import existing bookings. Check which sources and file formats are supported. | With conditions Upload bookings using CSV or XLSX templates. Details: Check which plan includes this.
| Available Use Excel templates to import bookings and financial records. Plan: Core plan |
| Guest records Save and view guest or contact history. This does not confirm a full customer-management system. | Available Save guest contact details and preferences. Plan: Pro | Available Save guest names and contact details. Check plan: Core is likely. Check before buying.
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| Booking export Export booking records. Check which file formats are supported. | Available Download booking reports as CSV files. Plan: Pro | Available Download bookings as Excel, CSV or TSV files. Plan: Core plan |
| 04 / Rates & booking rules | ||
| Seasonal rates Set prices for dates or seasons in your rental software. | With conditions Use Rate Strategies for seasonal and holiday prices. Check plan: Pro includes Rate Strategies; confirm seasonal rules.
| Available Set prices for repeating seasons or selected dates. Plan: Core plan |
| Minimum stays Set minimum stays. Check limits for each date and booking site. | With conditions Set default minimum stays for linked sites. Check plan: Pro includes Multi-Calendar; confirm minimum-stay controls.
| Available Set minimum stays by property or season. Plan: Core plan |
| Gap night rules Adjust rules for unbooked nights between stays. | With conditions Use pricing rules to fill gaps between bookings. Check plan: Pro includes Rate Strategies; confirm gap rules. | With conditions Allow shorter stays to fill suitable gaps between bookings. Plan: Core plan
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| Length of stay discounts Give discounts based on how long guests stay. | With conditions Offer weekly and monthly discounts on Airbnb, Vrbo, direct and manual bookings. Details: Check which plan includes this. | With conditions Give percentage discounts for longer stays. Plan: Core plan
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| Last minute discounts Give discounts based on how soon guests arrive. | With conditions Change prices based on how soon guests arrive. Plan: Pro
| Available Offer discounts based on how soon the guest will arrive. Plan: Core plan |
| Dynamic pricing Built-in tools that set prices and connections to outside pricing tools are separate features. | With conditions Use Guesty PriceOptimizer to adjust nightly prices. Details: Pro + PriceOptimizer add-on
| We could not confirm this feature or what it requires. |
| Pricing connections Connections to nightly-pricing tools and what they require. | With conditions Connect PriceLabs to change prices and stay rules. Details: Pro + separate PriceLabs account
| With conditions Connect to PriceLabs, Beyond, DPGO or Wheelhouse. Check plan: Core is likely. Check before buying.
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| 05 / Guest messaging & AI | ||
| Unified inbox See guest message threads from supported booking sites in one view. | Available Read guest messages in one inbox. Plan: Pro | Available Read email, text and booking-site messages in one inbox. Plan: Core plan
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| Scheduled messages Schedule messages before or after booking dates and times. | With conditions Schedule messages around check-in and check-out. Check plan: Pro includes Automated Messages; confirm these timing controls. | Available Schedule messages around each booking. Plan: Core plan |
| Event triggers Send messages when listed booking events happen. | With conditions Send messages when bookings are confirmed. Check plan: Pro includes Automated Messages; confirm this trigger. | Available Send messages when a booking reaches a set stage. Plan: Core plan |
| Conditional messages Rules that send or skip messages based on booking details. | With conditions Use booking and message rules to choose what gets sent. Check plan: Pro includes Automated Messages; confirm these rules.
| Available Set rules for when messages are sent. Plan: Core plan |
| Message templates Reuse message templates and fill them with supported guest or booking details. | Available Saved replies Plan: Pro | Available Reuse saved guest messages. Plan: Core plan |
| AI suggested replies AI writes a draft. A person checks or sends it. | With conditions ReplyAI writes drafts you can edit and send. Plan: Pro
| Available AI writes reply drafts. Details: Paid Rezzy AI add-on |
| AI automatic replies AI sends guest replies without a person approving each one. Check the limits. | With conditions AutoReply can send replies for you.
Plan: Pro | Available Choose when AI can send replies for you. Details: Paid Rezzy AI add-on |
| Approval before AI sends Controls for a person to check an AI reply before it is sent. | With conditions You review the ReplyAI draft, then click Send. Plan: Pro
| Available Choose draft-only mode during selected hours. Details: Paid Rezzy AI add-on |
| Translations Check automatic message translation. Templates written in several languages are a different feature. | With conditions Translate the latest guest message into your display language. Check plan: Pro includes ReplyAI; confirm translation.
| With conditions Translate Airbnb guest messages in the inbox. Check plan: Core is likely. Check before buying.
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| SMS messages Text guests by SMS. Check supported countries, phone numbers and fees. | With conditions Send and receive guest texts in the inbox. Details: Check which plan includes this.
| With conditions Text guests from a dedicated phone number. Details: Paid SMS add-on
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| Email messages Email guests. Check sender and booking-site limits. | With conditions Email the guest’s main personal or booking-site address. Check plan: Pro includes the inbox; confirm email sending.
| Available Guest emails Plan: Core plan |
| 06 / Direct bookings & payments | ||
| Website builder Vendor-provided tools to create and host a direct-booking website. | Available Build a direct-booking website. Plan: Pro | Available Build a hosted website. Details: Paid Hosted Websites add-on |
| Booking widget Add a booking engine to a website hosted elsewhere. | With conditions Add a booking form to your website. Check plan: Pro includes Booking Engine; confirm embedded forms.
| Available Put booking, search and calendar tools on your website. Plan: Core plan |
| Custom domain Use your own domain for the provider’s direct-booking website. | With conditions Use your own web address for the Booking Engine. Check plan: Pro includes Booking Engine; confirm this website option.
| Available Use your own web address for a hosted website. Details: Paid Hosted Websites add-on |
| Payment processors Payment services, with country and plan requirements. | Available Stripe, Merchant Warrior, Hyp Plan: Pro | With conditions Connect your own payment service. Plan: Core plan
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| Payment schedules Schedule booking payments or installments. Check which booking types are supported. | With conditions Start scheduled payments when a booking is confirmed. Details: Check which plan includes this.
| Available Schedule the first payment and remaining balance. Check plan: Core is likely. Check before buying.
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| Security deposits Collect or hold refundable deposits. Damage insurance and protection are separate features. | With conditions Hold a card deposit and charge it from the booking payment screen. Details: Check which plan includes this.
| With conditions Take a refundable deposit or hold money on a card. Check plan: Core is likely. Check before buying.
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| Refunds Issue refunds through supported payment steps. Check whether fees are refunded too. | With conditions Refund paid charges to the original payment method. Details: Check which plan includes this.
| With conditions Refund a linked card payment or record a refund made elsewhere. Check plan: Core is likely. Check before buying.
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| Rental agreements Create, send or sign guest agreements. Check whether electronic signatures are supported. | With conditions Let guests sign agreements online. Plan: Pro
| Available Let guests sign agreements online. Plan: Core plan |
| Guest verification Checks of guest identity or bookings. These do not guarantee you meet legal rules. | With conditions Use GuestVerify for ID checks and guest risk screening. Details: Pro + GuestVerify
| With conditions Connect SafeGuest to check guest identity and booking risk. Check plan: Core connection is likely. SafeGuest is a separate service.
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| Direct booking fees Fees for direct bookings. Check payment-processing fees and paid protection too. | With conditions Advanced Website: $49 per month plus 0.5% of direct Gross Booking Value. Details: Pro + Advanced Website
| Available No OwnerRez booking fees; processor charges separate Plan: Core plan |
| 07 / Cleaning & operations | ||
| Automatic tasks Creates tasks automatically from bookings or events linked to a booking. | With conditions Create repeat tasks for check-in, check-out or new bookings. Check plan: Pro includes Task Management; confirm this task. | With conditions Turn requests in guest messages into tasks you can track. Details: Paid Rezzy AI add-on
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| Cleaner access Give cleaners access to tasks or calendars without extra management tools they do not need. | With conditions Limit cleaner and maintenance staff to task tools. Check plan: Pro includes Task Management; confirm staff access.
| Available Give cleaners their own portal accounts. Plan: Core plan |
| Task checklists Reuse task lists and mark jobs done. | With conditions Use task checklists and see when they were completed. Check plan: Pro includes Task Management; confirm this tool. | With conditions OwnerRez describes task checklists. Details: Paid Rezzy AI add-on
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| Photo requirements Ask for or require photos of finished work. | With conditions Ask for before-and-after photos in task comments. Check plan: Pro includes Tasks and the app; confirm photo requests.
| We could not confirm this feature or what it requires. |
| Task notifications Send notices when tasks are assigned, changed or completed. | With conditions Send alerts for tasks you create and assign. Check plan: Pro includes Task Management; confirm task alerts.
| Available Choose task alerts. Check plan: Core is likely. Check before buying.
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| Maintenance tasks Record maintenance jobs or assign them to someone. General reminders are a separate feature. | With conditions Set repeat maintenance and inspection tasks. Check plan: Pro includes Task Management; confirm this task. | Available Create repair tasks, assign staff and record the result. Check plan: Core is likely. Check before buying.
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| Cleaning connections Connections to outside cleaning services, with their setup requirements. | With conditions Connect Turno to schedule cleaners. Details: Check which plan includes this.
| With conditions Connect to Turno for cleaning schedules. Details: Available to all OwnerRez customers
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| 08 / Check-in & smart access | ||
| Checkin instructions Send check-in details to guests at supported stages of a booking. | Available Show arrival details in the web guest app. Plan: Pro | Available Send arrival details through automatic booking messages. Plan: Core plan |
| Guest portal A booking page or portal for guests. Check what guests can do there. | Available Give guests a web app with forms, arrival details and agreements. Plan: Pro | Available Use My Stay for guest contact details, agreements and deposits. Check plan: Core is likely. Check before buying.
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| Lock connections Supported smart-lock platforms connect directly or through another service. | With conditions LocksManager supports brands including Schlage, Nuki and TTLock. Details: Pro + LocksManager
| Available Connect Schlage, igloohome, RemoteLock and other lock systems. Plan: Core plan
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| Automatic lock codes Creates lock codes automatically for each booking. Check the required hardware and services. | With conditions Create a different door code for each booking. Details: Pro + LocksManager add-on
| Available Make door codes for each booking. Plan: Core plan
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| Code scheduling Set codes to work only during the stated check-in and checkout times. | With conditions Turn off door codes at the guest’s check-out time. Details: Pro + LocksManager add-on
| Available Set door codes to work around check-in and check-out, with extra time if needed. Plan: Core plan
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| Code delivery Send booking access codes to guests through supported channels. | With conditions Send LocksManager door codes in automatic messages. Check plan: Pro + LocksManager; confirm automatic code messages.
| With conditions Add door codes to saved guest messages. Plan: Core plan
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| Access extra costs Smart-access software or connections may cost extra. Hardware is a separate cost. | With conditions LocksManager costs extra. Ask for its price. Details: Pro + LocksManager
| With conditions $4 per lock each month for direct Schlage, igloohome or Hubitat connections. Details: Paid direct-lock connection
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| 09 / Reports & accounting | ||
| Booking reports Reports about bookings. Check which measures they include. | Available Choose report columns and filter bookings. Plan: Pro | Available See detailed bookings or booking summaries. Plan: Core plan |
| Occupancy reports See how often your rentals are booked. Filter by date or property. | With conditions See how often properties are booked by calendar date. Check plan: Pro includes Analytics; confirm occupancy reports. | Available See booked nights and the share of nights booked. Plan: Core plan |
| Revenue reports Revenue reports and the measures they include. These are separate from financial accounting. | Available See payouts, commission, paid amounts and taxes in booking reports. Plan: Pro | Available View booking income and payment reports. Plan: Core plan |
| Owner statements Statements for property owners. Check which income and expenses they include. | Available Create and adjust owner statements. Plan: Pro | Available Make statements of income, costs and commissions. Details: Paid Property Management add-on |
| Expense tracking Record property or booking expenses in the software. | With conditions Add costs to task work orders. Check plan: Pro includes Task Management; confirm cost entry.
| Available Record costs and attach receipts. Details: Paid Property Management add-on |
| Accounting connections Which accounting tools connect and what they can share. | With conditions Connect Trust Accounting to QuickBooks and Seamless Chex. Details: Pro + Trust Accounting
| With conditions Connect to QuickBooks. Details: Paid QuickBooks add-on
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| Report exports Download reports in the listed file types. | Available Download booking reports as CSV files. Plan: Pro | Available Download reports as Excel or CSV files. Plan: Core plan |
| 10 / Team & owner access | ||
| Team users Extra staff accounts, with any user or plan limits. | With conditions Invite as many team users as you need. Plan: Pro
| Available Create as many staff logins as you need. Plan: Core plan |
| User permissions Choose what each person can see and do. | With conditions Choose roles and what each user can access. Plan: Pro
| Available Give staff full, limited or view-only access. Plan: Core plan |
| Choose which properties each person can access Choose which properties a person can access. | With conditions Give users all listings, selected listings or listings matching a rule. Plan: Pro
| Available Choose which properties staff and portal users can access. Plan: Core plan |
| Owner portal Let owners view property, booking or financial details. | Available Owner portal Plan: Pro | Available Owners can use the portal. Statements need the paid Property Management add-on. Plan: Core plan |
| Mobile app A mobile app. A website that fits a phone screen does not confirm an app. | Available Use the phone app for bookings, messages and tasks. Plan: Pro | Not supported Use an installable web app, rather than an app-store app. Plan: Core plan |
| 11 / Integrations & data access | ||
| Public API An API for outside developers. API connections to booking sites alone do not confirm developer access. | Available Developer Open API Plan: Pro | Available Connect your own software with API v2. Plan: Core plan |
| API access conditions Who can use the developer API, including required plans, approval and access limits. | With conditions Use a Pro account with API access. Admins create access details. Plan: Pro
| With conditions Use a personal access token for your account, or OAuth for other users. Plan: Core plan
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| Webhooks Sends notices about events to linked systems. | With conditions Get alerts when guest or owner messages are sent or received. Details: Pro Open API
| With conditions Send booking, guest, property and message events to connected software. Details: OAuth apps only
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| Zapier A Zapier connection with stated events, actions or plan requirements. | With conditions Start Zapier tasks when bookings are created, confirmed or changed. Details: Check which plan includes this.
| With conditions Use the official Zapier connection. Plan: Core plan
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| Data export Check which data you can take with you, beyond calendar feeds. Ask which file types you can download. | With conditions Download booking reports as CSV files. Plan: Pro
| Available Booking, inquiry and quote exports Plan: Core plan |
| 12 / Setup & support | ||
| Onboarding Setup help, including whether it is optional or costs extra. | Available One-to-one guided setup Plan: Pro | Available Use the setup wizard and a free Jumpstart session. Plan: Core plan |
| Moving your data Help or tools to import records from another system. | With conditions Import booking files yourself or send them to Guesty. Details: Check which plan includes this.
| Available Import existing bookings and past financial records. Plan: Core plan |
| Help center Public guides and help pages. These alone do not show the quality of support. | Available Public help center Plan: Pro | Available Public support guides Plan: Core plan |
| Email support Email support, with any plan limits. Response time is unconfirmed. | With conditions Get email support 24/7 through the dashboard, app or form. Check plan: Confirm email support on Pro. | Available Email support Plan: Core plan |
| Chat support Live or in-app support chat. Check whether help comes from a person, an AI bot or self-service pages. | Available 24/7 live chat Plan: Pro | We could not confirm this feature or what it requires. |
| Phone support Phone support, with any plan or country limits. | Available Phone support Plan: Pro | We could not confirm this feature or what it requires. |
| 13 / API features | ||
| API features are listed below. Each row shows its access rules. Live operation is not confirmed. | ||
| Documented API versions Versions listed in the public API guides. This does not guarantee they work with your setup. | Available API version 1. Details: Pro; check the requirements for the data you need. | Available v2 Details: Check that your plan lets you connect your own software. |
| API authentication Security methods listed in the API guide. Approval to use the API and the right plan are separate requirements. | With conditions Use an OAuth2 bearer token in the Authorization header. Details: Pro; check the requirements for the data you need.
| Available OAuth bearer or HTTP Basic personal token Details: Check that your plan lets you connect your own software. |
| Read property records Read property records through the API. | With conditions Read listings. Details: Pro; check the requirements for the data you need.
| With conditions GET /v2/properties Details: Check that your plan lets you connect your own software.
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| Read reservation records An API tool reads booking records. | With conditions Read bookings. Details: Pro; check the requirements for the data you need.
| With conditions GET /v2/bookings Details: Check that your plan lets you connect your own software.
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| Create bookings An API tool creates bookings. This does not confirm the same steps are available in the interface. | With conditions Create bookings. Details: Pro; check the requirements for the data you need.
| With conditions POST /v2/bookings Details: Check that your plan lets you connect your own software.
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| Update bookings An API tool changes booking fields. Check which fields and booking sites it supports. | With conditions Change booking dates. Details: Pro; check the requirements for the data you need.
| With conditions PATCH /v2/bookings/{id} Details: Check that your plan lets you connect your own software.
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| Read guest data Read guest records through a separate API tool or as part of a booking response. Check which option is supported. | With conditions Read guest records. Details: Pro; check the requirements for the data you need.
| With conditions GET /v2/guests Details: Check that your plan lets you connect your own software.
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| Update guest records Updates guest records, not just contact fields on a booking. | With conditions Change guest records. Details: Pro; check the requirements for the data you need.
| With conditions PATCH /v2/guests/{id} Details: Check that your plan lets you connect your own software.
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| Read guest messages An API tool reads guest messages or conversation details. | With conditions Read messages in a conversation. Details: Pro; check the requirements for the data you need.
| With conditions GET /v2/messages Details: Check that your plan lets you connect your own software.
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| Send guest messages An API tool adds or sends guest messages. Check access requirements separately. | With conditions Send a message in a conversation. Details: Pro; check the requirements for the data you need.
| With conditions POST /v2/messages Details: Check that your plan lets you connect your own software.
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| Read nightly rates Read rates through an API tool or nightly-price fields in a calendar response. | With conditions Read prices from a rate-plan calendar. Details: Pro; check the requirements for the data you need.
| With conditions GET /v2/spotrates Details: Check that your plan lets you connect your own software.
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| Update nightly rates Send nightly prices through the API. This is separate from working out which price to use. | With conditions Change prices in a rate-plan calendar. Details: Pro; check the requirements for the data you need.
| With conditions PATCH /v2/spotrates Details: Check that your plan lets you connect your own software.
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| Read availability calendar Read open dates or calendar nights through the API. | With conditions Read listing calendars. Details: Pro; check the requirements for the data you need.
| With conditions GET /v2/calendar Details: Check that your plan lets you connect your own software.
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| Read payment records Reads actual payment records. Changing payment settings or making payment links is a separate feature. | With conditions Read Guesty Pay payment records.
Details: Pro; check the requirements for the data you need. | With conditions GET /v2/payments Details: Check that your plan lets you connect your own software.
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| Read refund records An API tool reads refund records. This does not confirm that it can issue refunds. | We do not know if the API can read refund records. | With conditions GET /v2/refunds Details: Check that your plan lets you connect your own software.
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| Read owner records Read property-owner records through the API. | With conditions Read owner records. Details: Pro; check the requirements for the data you need.
| With conditions GET /v2/owners Details: Check that your plan lets you connect your own software.
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| Custom data fields API tools for custom fields or extra booking details. Check which types of data each tool supports. | With conditions Read custom fields on bookings. Details: Pro; check the requirements for the data you need.
| With conditions POST /v2/fielddefinitions Details: Check that your plan lets you connect your own software.
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| Manage webhook plans API tools to list, create or remove webhook plans. A guide to receiving webhook updates alone does not confirm these controls. | With conditions List event alerts. Details: Pro; check the requirements for the data you need.
| With conditions POST /v2/webhookplans Details: Check that your plan lets you connect your own software.
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| Documented throttling response The API lists error 429 for too many requests or another stated request limit. Exact numeric limits need separate confirmation. | With conditions Up to 15 requests per second, 120 per minute and 5,000 per hour. Details: Pro; check the requirements for the data you need.
| With conditions Too many requests return HTTP 429. Details: Check that your plan lets you connect your own software.
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| Reservation pagination Read booking records a page at a time. Check the default page size and any maximum. | With conditions Read booking results in pages: 25 by default, up to 100. Details: Pro; check the requirements for the data you need.
| With conditions Use limit, offset or cursor to read records in batches. The default is 20; the maximum is 100. Details: Check that your plan lets you connect your own software.
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Compare property management software for daily work — Guesty Pro vs OwnerRez
List the jobs you want to handle in one place. Check booking sites, guest messages, payments and staff access first. Then compare the plan and extras needed for those jobs. A long feature list will not show whether your booking sites and work rules are covered.
Guesty Pro: what to consider
Ask for a full quote for the work you need. It should list setup, paid extras and booking-related charges. Check access terms before planning a custom software link. Read the Guesty Pro profile for its plans and requirements.
OwnerRez: what to consider
Match the core tools and paid modules to your process. Text messages and Rezzy cost extra. Staff tasks are separate from Rezzy issue detection and paid owner-accounting tools. Check payment and channel rules before moving bookings. Read the OwnerRez profile for its plans and requirements.
Explore all property management options, how to choose property management software, how to plan a software switch to continue your shortlist.
Common questions
What should I test before switching to one of these tools?
Check future bookings, blocked dates and rate plans before the new system takes control. Then look at rates and fees on each booking site. A link marked connected does not prove that every booking or price rule moved across.
How should I compare the full setup for Guesty Pro and OwnerRez?
List the main software and any extras on their own. Extras can include lock tools, guidebooks, paid modules and a team to answer guests. Ask which tasks your quote covers. Name the person who will do the work that remains. An inbox or task list does not do it all for you.
Does Guesty Pro’s inbox include a team to answer guests?
Do not assume so. The inbox is a tool for messages. Guest Communication Services is a separate add-on with a team to handle guest contact. Ask whether that service is in your quote and what work the team will cover.
Do OwnerRez’s optional tools stay free after the trial?
No. OwnerRez says premium features left on after the trial become billable. Check which optional tools you have enabled before the trial ends. Keep only the ones you want to pay for; trying a tool does not make it part of the base price.