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Guesty Pro vs Host Tools

Comparing

Compare Guesty Pro vs Host Tools for daily rental work. Check bookings, guest messages and daily tasks. Choose a plan that covers the jobs you need.

Overview

Guesty Pro

Manage booking-site tools, guest messages, a shared calendar and tasks.

Best for: Bringing booking work, guest messages and staff tasks together under a quoted plan.

Host Tools

Automate guest messages. Pro adds calendar tools, rate rules, direct booking and team access.

Best for: Guest messages and cleaner notices, with Pro for broader booking tools.

Compare features by plan.

Showing all 110 detailed properties.
Guesty Pro versus Host Tools: features, plans and limits.
What matters to youGuesty Pro
4.6 / 5Out of 2,185 reviews
Property management
Host Tools
4.7 / 5Out of 217 reviews
Property management
Score
Score94
STRCompare scoring
Score90
STRCompare scoring
At a glance / Prices for your properties
PropertiesAimed at 4–199 listings. Ask the provider about account limits.Host Tools lists prices for 1–134 properties. It is unclear whether Enterprise starts at 134 or above 134. Ask about your account’s limit.
OverviewGuesty Pro combines booking-site tools, messages, a shared calendar and tasks.Messaging automation and a Pro plan adding calendar, rates, direct booking and team access.
Plans and add-ons
Guesty Pro

Aimed at 4–199 listings. Ask the provider about account limits.

PriceOptimizer · add-on

Paid add-on. Hardware, partner services and usage may cost extra.

LocksManager · add-on

Paid add-on. Hardware, partner services and usage may cost extra.

GuestVerify · add-on

Paid extra. Ask what it includes and what it costs.

Trust Accounting · add-on

Paid extra. Ask what it includes and what it costs.

Messaging

Send messages to guests and cleaners, use mobile tools and translate messages. Calendar and price tools need Pro.

Pro

Adds calendar and rate tools, direct booking, team access and AI. Optional smart locks cost another USD 3 per lock each month.

Enterprise

Ask Host Tools for an Enterprise quote. Its site is unclear whether Enterprise starts at 134 properties or only above 134. Confirm which plan you can use and what it includes.

Smart locks · add-on

You need Pro, plus USD 3 per connected lock each month. You need supported hardware and a linked account.

1-property price for your selection
Guesty Pro requires a quoteAsk for a quote. You may pay per listing, a share of income or both. A minimum fee may apply. The 4–199 listing audience is not a firm limit on who qualifies.
Plan prices and conditions

Guesty Pro: Contact the provider for a quote

Ask for a quote. You may pay per listing, a share of income or both. A minimum fee may apply. The 4–199 listing audience is not a firm limit on who qualifies.

Messaging entry plan account price · USD 30.00Monthly billing selection · You pay for enabled listings. Linked listings for the same property count once. Disabled listings are not billed. Mid-month changes can bring charges or credits. Tax treatment is not confirmed.
Plan prices and conditions

Messaging: USD 30

You pay for enabled listings. Linked listings for the same property count once. Disabled listings are not billed. Mid-month changes can bring charges or credits. Tax treatment is not confirmed.

Pro: USD 32

You pay for listings that are turned on. Listings on different booking sites count once when linked to the same property. Listings that are turned off are not billed.

Changes during a billing period may add a charge or credit.

Ask how tax applies.

Optional smart locks cost an extra USD 3/connected lock/month; Hardware and payment-processing costs are separate.

Enterprise: Contact the provider for a quote.

Limits and requirements
  • To use the developer API, your account must have API access. An admin must set up credentials, and requests need valid permission.
  • Optional modules and the charges in your contract can change your total.
  • When availability sync is enabled, block dates in Host Tools: channel-only blocks can be reopened.
  • Stripe takes full payment at booking. For split payments or deposit schedules, collect payments by hand through an outside service.
  • Cleaner alerts and Turno projects do not confirm built-in task management or checklists.
Review sources
TrustpilotTrustScore 4.6 / 5 · 2,049 reviews
G2Rating 4.6 / 5 · 136 reviews
CapterraRating 4.8 / 5 · 182 reviews
TrustpilotTrustScore 4.4 / 5 · 35 reviews
GetAppRating 4.8 / 5 · 182 reviews
Software AdviceRating 4.8 / 5 · 182 reviews
01 / Plans & requirements
Plan options

Plans offered for this rental software. Optional modules are separate from plan levels.

Available

Guesty Pro

Plan: Pro

Available

Messaging, Pro and Enterprise. Ask for an Enterprise quote.

Plan: Messaging / Pro / Enterprise

Property limits

Listing or property limits for each plan. A target customer range does not confirm a strict limit.

Aimed at 4–199 listings. Ask the provider about account limits.

  • We could not confirm a firm property limit. Pricing targets 1–3 properties for Lite and 4–199 for Pro. The Lite overview says 5 or fewer, so check which range applies.
With conditions

The price table covers up to 134 listings. Larger accounts need an Enterprise quote.

Host Tools lists prices for 1–134 properties. It is unclear whether Enterprise starts at 134 or above 134. Ask about your account’s limit.

Plan: Messaging / Pro / Enterprise

  • Host Tools gives two different starting points for Enterprise: 134 listings or above 134. Ask which applies.
  • We could not confirm a firm account limit.
How you are charged

How plan fees are worked out and billed. Check whether you pay per listing, per account or a share of booking income.

With conditions

Pay a set fee per listing or a percentage of booking income.

Plan: Pro

  • Your contract sets the fees and billing method.
  • Turn off a listing before the previous month ends to avoid the next month’s charge.
With conditions

Pay for enabled listings. The same property on several booking sites counts once.

Plan: Messaging / Pro

  • Yearly prices are shown per month, but you pay for the year.
  • Disabled listings are not billed. Changing enabled listings may adjust the bill for part of the month.
Booking fees

Fixed or percentage fees on bookings. Check which transactions they apply to.

With conditions

Percentage plans charge a share of Gross Booking Value.

Plan: Pro

  • Your contract sets the percentage. Fixed-fee plans are a separate option.
  • Canceling on or after check-in still incurs the full contract commission.
With conditions

Host Tools adds no fee for direct bookings.

Plan: Pro

  • Plan fees and payment processing fees still apply.
Paid add-ons

Features or services that cost extra beyond your plan.

With conditions

PriceOptimizer, LocksManager, Damage Protection, Advanced Analytics and GuestVerify cost extra.

Plan: Pro

  • Ask about add-on prices and fees for each transaction.
With conditions

Smart-lock tools cost USD3 per connected lock each month.

Details: Pro + smart locks

  • Buy a supported lock and connect it.
Trial

Trial length and rules. A demo is different from a free trial.

Not supported

No free trial; one-on-one demo offered

Plan: Pro

Available

Fourteen-day trial without a card

Plan: Messaging / Pro

Setup fees

One-time setup fees. A missing price does not mean setup is free.

With conditions

One-time platform and accounting setup fees may apply.

Plan: Pro

  • Ask which fees apply and their amounts.
  • Accounting is a separate paid tool.
Available

Personalized setup and migration are free

Plan: Messaging / Pro

02 / Channels & sync
Airbnb connection

How to connect Airbnb, and which accounts and listings qualify.

With conditions

Connect to Airbnb.

Plan: Pro

  • Connect a supported booking site. The details you can share may differ by site.
With conditions

Direct Airbnb connection

Plan: Messaging / Pro

  • You need Pro to manage calendars and rates. Messaging handles guest messages.
Vrbo connection

How to connect Vrbo, and which accounts and listings qualify.

With conditions

Connect to Vrbo.

Plan: Pro

  • Connect a supported booking site. The details you can share may differ by site.
With conditions

Direct Vrbo connection

Plan: Messaging / Pro

  • You need Pro to manage calendars and rates. Messaging handles guest messages.
Booking.com connection

How to connect Booking.com and which accounts and listings qualify.

With conditions

Connect to Booking.com.

Plan: Pro

  • Connect a supported booking site. The details you can share may differ by site.
With conditions

Direct Booking.com connection

Plan: Messaging / Pro

  • You need Pro to manage calendars and rates. Messaging handles guest messages.
iCal import

Import calendars from other tools. Check which details arrive and how updates work.

With conditions

Import outside calendars as date blocks.

Check plan: Pro includes iCal; confirm this import tool.

  • Up to 10 calendar feeds per listing.
  • Imported blocks are left out of Advanced Analytics and do not start Smart Calendar Rules.
With conditions

Import bookings from an outside calendar.

Plan: Pro

  • Calendar sharing does not include all messages or payment details.
iCal export

Export calendar feeds to other tools. A calendar feed is different from an export of full booking records.

With conditions

Share current and future bookings and blocked dates.

Check plan: Pro includes iCal; confirm calendar export.

With conditions

Share your calendar through an iCal link.

Details: Check which plan includes this.

  • This shares calendar data, not all the details of a full booking-site connection.
Rate sync

Send rates to linked booking sites. Check which sites are supported and any limits.

With conditions

Share prices with linked sites.

Plan: Pro

  • Connect a supported booking site. The details you can share may differ by site.
With conditions

Send calendar prices to linked booking sites.

Plan: Pro

  • Automatic price updates run every 6 hours. Manual Sync Prices can take up to 5 minutes.
  • Price rules use the currency set on the booking site.
Availability sync

Send open and blocked dates to booking sites. Check how it works and any limits.

With conditions

Share open and blocked dates with linked sites.

Plan: Pro

  • Connect a supported booking site. The details you can share may differ by site.
Available

Direct bookings update open and blocked dates on linked sites.

Plan: Pro

Reservation sync

Import bookings and changes from booking sites, or keep them in sync. Check which sites are supported.

With conditions

Sync bookings from linked sites.

Plan: Pro

  • Connect a supported booking site. The details you can share may differ by site.
With conditions

Bring bookings from linked sites into one calendar.

Plan: Pro

  • Connect each booking site and import its bookings.
Channel message sync

Send and receive guest messages through booking-site connections. Check which sites are supported.

With conditions

Airbnb, Vrbo and Booking.com message threads

Plan: Pro

  • Email, text and WhatsApp may need extra accounts or fees. Check each service.
Available

Airbnb, Vrbo, Booking.com and Houfy messaging

Plan: Messaging / Pro

Sync limitations

Known delays, fields that do not sync and limits on connections. These details alone do not show how reliable the service is.

With conditions

iCal updates usually arrive within one hour.

Check plan: Pro includes iCal; confirm these limits.

  • Use either iCal or a direct link for the same calendar. Using both can duplicate dates.
  • Imported entries block dates. You cannot edit them as guest bookings.
With conditions

Airbnb setup mode does not send price or date updates.

Plan: Messaging / Pro

  • Disconnect your old property-management software. Reconnect Airbnb without setup mode before turning on updates.
03 / Reservations & calendars
Multi calendar

A calendar view showing multiple listings and bookings together.

Available

See your listings in one calendar.

Plan: Pro

Available

See bookings from different sites in one calendar.

Plan: Pro

Manual bookings

Enter bookings by hand as well as importing them from booking sites.

Available

Add bookings yourself.

Plan: Pro

Available

Create a reservation by selecting calendar dates

Plan: Pro

Booking changes

Edit booking fields and check whether changes reach linked booking sites.

With conditions

Change guest counts, listing and stay times in the phone app.

Check plan: Pro includes the app; confirm these booking changes.

  • Ask which changes reach the linked booking site.
With conditions

Change check-in and check-out times on the website or phone app.

Plan: Pro

  • Door-code times and timed message fields use your new times.
  • We could not confirm other booking changes in the website or app.
Booking cancellation

Cancel bookings, with each booking site’s rules and refund limits.

With conditions

Cancel a booking through its status in the phone app.

Plan: Pro

  • Check the booking site’s cancellation and refund steps.
With conditions

Cancel Airbnb, manual and direct bookings from the calendar.

Plan: Pro

  • Cancel bookings from other sites on those sites.
  • Airbnb rules, penalties and decisions about blocking dates still apply. Cancellation does not mean a refund.
  • You cannot cancel after checkout.
Calendar blocking

Block dates without making a paid guest booking.

With conditions

Block dates for maintenance or preparation.

Check plan: Pro includes Multi-Calendar; confirm date blocking.

With conditions

Block one day or a range of dates.

Plan: Pro

  • When date updates are on, block dates in Host Tools. It can reopen dates blocked only on a booking site.
Booking import

Move or import existing bookings. Check which sources and file formats are supported.

With conditions

Upload bookings using CSV or XLSX templates.

Details: Check which plan includes this.

  • Do not import bookings already added by a booking-site connection.
With conditions

Free help importing past bookings from a CSV file.

Plan: Messaging / Pro

  • This uses the migration service. We could not confirm a self-service import tool.
Guest records

Save and view guest or contact history. This does not confirm a full customer-management system.

Available

Save guest contact details and preferences.

Plan: Pro

With conditions

Save the guest’s name, email and phone number with a booking.

Plan: Pro

  • We could not confirm a separate guest profile outside booking records.
Booking export

Export booking records. Check which file formats are supported.

Available

Download booking reports as CSV files.

Plan: Pro

With conditions

Download bookings as a CSV file and choose the columns.

Details: Check which plan includes this.

  • Each export covers one year. Canceled bookings are included unless you change the filter.
04 / Rates & booking rules
Seasonal rates

Set prices for dates or seasons in your rental software.

With conditions

Use Rate Strategies for seasonal and holiday prices.

Check plan: Pro includes Rate Strategies; confirm seasonal rules.

  • Manual changes and changes from other pricing tools stay in place unless you choose to override them.
Available

Set price rules for seasons or selected dates.

Plan: Pro

Minimum stays

Set minimum stays. Check limits for each date and booking site.

With conditions

Set default minimum stays for linked sites.

Check plan: Pro includes Multi-Calendar; confirm minimum-stay controls.

  • Calendar changes and pricing tools can override defaults.
  • For Expedia, change minimum stays in the calendar, not the property defaults.
With conditions

Set the fewest nights guests can book.

Plan: Pro

  • Set Minimum Nights replaces existing minimum-stay rules on Airbnb and Vrbo.
Gap night rules

Adjust rules for unbooked nights between stays.

With conditions

Use pricing rules to fill gaps between bookings.

Check plan: Pro includes Rate Strategies; confirm gap rules.

Available

Adjust prices for gaps between bookings.

Plan: Pro

Length of stay discounts

Give discounts based on how long guests stay.

With conditions

Offer weekly and monthly discounts on Airbnb, Vrbo, direct and manual bookings.

Details: Check which plan includes this.

With conditions

Offer weekly discounts for 7+ nights and monthly discounts for 28+ nights.

Plan: Pro

  • Works with Airbnb, Vrbo, Booking.com, Houfy and direct bookings.
  • Discounts range from 0–99% before fees and taxes. A monthly discount replaces the weekly one; they do not add together.
Last minute discounts

Give discounts based on how soon guests arrive.

With conditions

Change prices based on how soon guests arrive.

Plan: Pro

  • Ask how discounts combine and which booking sites support them.
Available

Lower prices as the arrival date gets closer.

Plan: Pro

Dynamic pricing

Built-in tools that set prices and connections to outside pricing tools are separate features.

With conditions

Use Guesty PriceOptimizer to adjust nightly prices.

Details: Pro + PriceOptimizer add-on

  • PriceOptimizer costs extra. Fees depend on your package.
Not supported

Built-in price rules do not follow market demand.

Plan: Pro

  • Connect an outside pricing service to adjust prices based on the market.
Pricing connections

Connections to nightly-pricing tools and what they require.

With conditions

Connect PriceLabs to change prices and stay rules.

Details: Pro + separate PriceLabs account

  • You need a PriceLabs account and connection token.
  • PriceLabs sends up to 540 days. Overlapping Rate Strategies can override stay rules.
With conditions

Use PriceLabs prices and minimum stays.

Details: Pro + PriceLabs

  • You need a paid PriceLabs account and a Host Tools API access token.
  • Host Tools rules and date overrides can change those prices. If PriceLabs gives no minimum stay, Host Tools uses 1 night.
05 / Guest messaging & AI
Unified inbox

See guest message threads from supported booking sites in one view.

Available

Read guest messages in one inbox.

Plan: Pro

Available

Keep guest and cleaner messages with each booking.

Plan: Messaging / Pro

Scheduled messages

Schedule messages before or after booking dates and times.

With conditions

Schedule messages around check-in and check-out.

Check plan: Pro includes Automated Messages; confirm these timing controls.

Available

Send messages around guest stays and cleaning tasks.

Plan: Messaging / Pro

Event triggers

Send messages when listed booking events happen.

With conditions

Send messages when bookings are confirmed.

Check plan: Pro includes Automated Messages; confirm this trigger.

Available

Tell cleaners when bookings are added, changed or canceled.

Plan: Messaging / Pro

Conditional messages

Rules that send or skip messages based on booking details.

With conditions

Use booking and message rules to choose what gets sent.

Check plan: Pro includes Automated Messages; confirm these rules.

  • All your conditions must match when the message is sent.
With conditions

Offer extra nights when dates next to a booking are free.

Plan: Messaging / Pro

  • This rule works only with check-in and check-out message events.
Message templates

Reuse message templates and fill them with supported guest or booking details.

Available

Saved replies

Plan: Pro

Available

Use suggested messages, edit them or write your own.

Plan: Messaging / Pro

AI suggested replies

AI writes a draft. A person checks or sends it.

With conditions

ReplyAI writes drafts you can edit and send.

Plan: Pro

  • A user with the right permissions must turn on ReplyAI.
  • Setup can take up to 24 hours.
  • Ask Guesty about AI fees and message limits.
With conditions

AI writes drafts for you to check and edit.

Plan: Pro

  • It uses listing details and past chats.
AI automatic replies

AI sends guest replies without a person approving each one. Check the limits.

With conditions

AutoReply can send replies for you.

Setup
Turn on the agent. Choose the message types, properties and hours it can cover.
Review
The AI scores each reply. You set the score needed to send it. You review replies below that score.
Access and fees
Ask Guesty if your account has access. Check the fees and limits.

Plan: Pro

With conditions

AI can send replies when it is confident enough.

Plan: Pro

  • The default confidence threshold is 80%. There is also a setting for positive guest messages.
  • Replies below the threshold or with unconfirmed exact details wait for you to review.
Approval before AI sends

Controls for a person to check an AI reply before it is sent.

With conditions

You review the ReplyAI draft, then click Send.

Plan: Pro

  • AutoReply sends some replies for you. It asks you to review replies below your chosen AI score.
With conditions

Choose draft-only mode to review replies before sending.

Plan: Pro

  • Auto-send is a different mode. You do not have to approve every reply in that mode.
Translations

Check automatic message translation. Templates written in several languages are a different feature.

With conditions

Translate the latest guest message into your display language.

Check plan: Pro includes ReplyAI; confirm translation.

  • Works on current and future guest messages. Very short messages or messages you have answered may not translate.
With conditions

Translate a guest’s message with one tap.

Plan: Messaging / Pro

  • We could not confirm automatic translation of messages you send.
SMS messages

Text guests by SMS. Check supported countries, phone numbers and fees.

With conditions

Send and receive guest texts in the inbox.

Details: Check which plan includes this.

  • Save a valid guest phone number. Guests in the US and Canada see a US sender number.
  • The limit is 306 GSM-7 characters or 134 Unicode characters. Longer messages are cut off.
  • Message logs last 14 days. Ask about text-message fees and which plan includes them.
With conditions

Send automatic text messages to cleaners or managers.

Plan: Messaging / Pro

  • We could not confirm guest text messages or exact text-message fees.
Email messages

Email guests. Check sender and booking-site limits.

With conditions

Email the guest’s main personal or booking-site address.

Check plan: Pro includes the inbox; confirm email sending.

  • A booking-site address sends through that site. A personal address sends to the guest’s email.
With conditions

Email guests with manual bookings and read replies in the inbox.

Plan: Messaging / Pro

  • Enter the booking and the guest’s email address.
06 / Direct bookings & payments
Website builder

Vendor-provided tools to create and host a direct-booking website.

Available

Build a direct-booking website.

Plan: Pro

Available

Build a branded website for one listing, a group or all your listings.

Plan: Pro

Booking widget

Add a booking engine to a website hosted elsewhere.

With conditions

Add a booking form to your website.

Check plan: Pro includes Booking Engine; confirm embedded forms.

  • Your website must allow JavaScript or custom code.
With conditions

Link your website to a booking checkout page.

Plan: Pro

  • Works for one listing, not groups.
  • The checkout opens on a linked page. It is not a form placed inside your own page.
Custom domain

Use your own domain for the provider’s direct-booking website.

With conditions

Use your own web address for the Booking Engine.

Check plan: Pro includes Booking Engine; confirm this website option.

  • You must own and set up the web address.
  • Guesty Websites Basic charges $15 per month for a custom address. Advanced Website is a separate paid option.
With conditions

Use your own web address for direct bookings.

Plan: Pro

  • You must own and set up the web address.
Payment processors

Payment services, with country and plan requirements.

Available

Stripe, Merchant Warrior, Hyp

Plan: Pro

With conditions

Take direct-booking payments through Stripe, or collect them yourself.

Plan: Pro

  • You need a Stripe account to use Stripe. Its fees are separate.
  • Without Stripe, approve booking requests yourself and collect payment outside Host Tools.
Payment schedules

Schedule booking payments or installments. Check which booking types are supported.

With conditions

Start scheduled payments when a booking is confirmed.

Details: Check which plan includes this.

  • You need a valid payment method and a supported payment service.
  • Excludes Airbnb guest payments and Payments by Booking.com.
  • Ask which payment schedules you can change.
With conditions

Stripe takes full payment when the guest books.

Plan: Pro

  • To split payments or take a deposit first, collect payment manually outside Host Tools.
  • Each direct-booking site has one payment setup.
Security deposits

Collect or hold refundable deposits. Damage insurance and protection are separate features.

With conditions

Hold a card deposit and charge it from the booking payment screen.

Details: Check which plan includes this.

  • You collect the deposit through the saved payment method; the booking site does not.
  • Ask how long the hold lasts and which plan includes it.

We could not confirm a built-in tool to hold and release refundable deposits.

Refunds

Issue refunds through supported payment steps. Check whether fees are refunded too.

With conditions

Refund paid charges to the original payment method.

Details: Check which plan includes this.

  • Canceling a booking does not automatically refund it.
  • Use Airbnb’s Resolution Center for Airbnb refunds. Use Booking.com’s extranet for virtual-card refunds.
  • Refund each payment separately. Recording a refund does not send money.

We could not confirm refunds in Host Tools. Canceling a booking does not prove a refund is sent. API changes do not refund Stripe payments.

Rental agreements

Create, send or sign guest agreements. Check whether electronic signatures are supported.

With conditions

Let guests sign agreements online.

Plan: Pro

  • Set up the Guest App first.
With conditions

Require guests to sign a PDF before booking directly.

Plan: Pro

  • Upload your contract PDF and set this up for each direct-booking site.
  • This does not guarantee the contract can be legally enforced.
Guest verification

Checks of guest identity or bookings. These do not guarantee you meet legal rules.

With conditions

Use GuestVerify for ID checks and guest risk screening.

Details: Pro + GuestVerify

  • GuestVerify costs extra. It does not guarantee legal compliance.
With conditions

Require a government photo-ID check before a direct booking.

Plan: Pro

  • The setting covers all bookings on that site. Manual bookings can bypass it.
Direct booking fees

Fees for direct bookings. Check payment-processing fees and paid protection too.

With conditions

Advanced Website: $49 per month plus 0.5% of direct Gross Booking Value.

Details: Pro + Advanced Website

  • Charged per website after you publish it.
  • Other direct-booking options may have different fees.
  • Payment-service and gateway fees are extra.
With conditions

Host Tools adds no fee for direct bookings.

Plan: Pro

  • Plan fees and payment processing fees still apply.
07 / Cleaning & operations
Automatic tasks

Creates tasks automatically from bookings or events linked to a booking.

With conditions

Create repeat tasks for check-in, check-out or new bookings.

Check plan: Pro includes Task Management; confirm this task.

With conditions

Imported bookings create cleaning jobs in Turno.

Details: Check which Host Tools plan includes this.

  • You need a connected Turno account. Turno fees may apply.
  • Use one account on each platform. Link every new property yourself.
  • Set arrival and departure times in Turno; they are not imported.
Cleaner access

Give cleaners access to tasks or calendars without extra management tools they do not need.

With conditions

Limit cleaner and maintenance staff to task tools.

Check plan: Pro includes Task Management; confirm staff access.

  • Ask which roles and task tools are included.
With conditions

Invite cleaners to see basic booking details.

Plan: Pro

  • Choose their listing groups. Cleaners cannot see prices, open dates or the inbox.
Task checklists

Reuse task lists and mark jobs done.

With conditions

Use task checklists and see when they were completed.

Check plan: Pro includes Task Management; confirm this tool.

We could not confirm built-in task checklists. Cleaner access and a Turno link do not confirm them.

Photo requirements

Ask for or require photos of finished work.

With conditions

Ask for before-and-after photos in task comments.

Check plan: Pro includes Tasks and the app; confirm photo requests.

  • We do not know if photo uploads can be required.
  • Only users with the right role can create tasks.

We could not confirm required cleaning photos. ID photo uploads are a different feature.

Task notifications

Send notices when tasks are assigned, changed or completed.

With conditions

Send alerts for tasks you create and assign.

Check plan: Pro includes Task Management; confirm task alerts.

  • Ask how alerts are delivered.
With conditions

Email or text cleaners about bookings, changes and cancellations.

Plan: Messaging / Pro

  • These are message alerts, not a way to track task completion.
Maintenance tasks

Record maintenance jobs or assign them to someone. General reminders are a separate feature.

With conditions

Set repeat maintenance and inspection tasks.

Check plan: Pro includes Task Management; confirm this task.

We could not confirm a tool to create, assign and track repair jobs.

Cleaning connections

Connections to outside cleaning services, with their setup requirements.

With conditions

Connect Turno to schedule cleaners.

Details: Check which plan includes this.

  • You need a Turno account and token. Link each property. Turno fees may apply.
With conditions

Connect listings to Turno for cleaning schedules.

Details: Check which plan includes this.

  • You need a Turno account and connection token. Turno fees may apply.
08 / Check-in & smart access
Checkin instructions

Send check-in details to guests at supported stages of a booking.

Available

Show arrival details in the web guest app.

Plan: Pro

With conditions

Send arrival details in automatic messages.

Plan: Messaging / Pro

  • Write and set up your messages first.
Guest portal

A booking page or portal for guests. Check what guests can do there.

Available

Give guests a web app with forms, arrival details and agreements.

Plan: Pro

We could not confirm a guest portal for use after booking. Checkout and ID checks are separate tools.

Lock connections

Supported smart-lock platforms connect directly or through another service.

With conditions

LocksManager supports brands including Schlage, Nuki and TTLock.

Details: Pro + LocksManager

  • LocksManager costs extra. You need compatible locks and a working connection.
With conditions

Connect supported Yale, August, Schlage and other locks through Seam.

Details: Pro + smart locks

  • Each connected lock costs USD3 a month. Check your exact lock model.
Automatic lock codes

Creates lock codes automatically for each booking. Check the required hardware and services.

With conditions

Create a different door code for each booking.

Details: Pro + LocksManager add-on

  • LocksManager costs extra. You need compatible locks and a working connection.
With conditions

Make a new door code for each guest.

Details: Pro + smart locks

  • Link a supported lock to the listing. Each lock costs USD3 a month.
Code scheduling

Set codes to work only during the stated check-in and checkout times.

With conditions

Turn off door codes at the guest’s check-out time.

Details: Pro + LocksManager add-on

  • LocksManager costs extra. You need compatible locks and a working connection.
With conditions

Choose when door codes start and stop working around a stay.

Details: Pro + smart locks

  • You need a connected lock. Features vary by model.
Code delivery

Send booking access codes to guests through supported channels.

With conditions

Send LocksManager door codes in automatic messages.

Check plan: Pro + LocksManager; confirm automatic code messages.

  • LocksManager costs extra. The code must exist before the message is sent.
  • Allow enough time after booking for the code to be created.
With conditions

Send codes in messages or through supported Airbnb Seamless Entry.

Details: Pro + smart locks

  • Airbnb delivery needs a direct connection and a supported 4-digit PIN. Co-hosts cannot use it.
  • Reconnect Airbnb if you first connected before June 9, 2026.
Access extra costs

Smart-access software or connections may cost extra. Hardware is a separate cost.

With conditions

LocksManager costs extra. Ask for its price.

Details: Pro + LocksManager

  • Buy the lock hardware separately.
With conditions

USD3 per connected lock each month.

Details: Pro + smart locks

  • Buy the lock separately.
09 / Reports & accounting
Booking reports

Reports about bookings. Check which measures they include.

Available

Choose report columns and filter bookings.

Plan: Pro

With conditions

See booking counts, booking sites and booking status.

Details: Check which plan includes this.

  • Filter by property and date. Your permissions control which properties and money details you can see.
Occupancy reports

See how often your rentals are booked. Filter by date or property.

With conditions

See how often properties are booked by calendar date.

Check plan: Pro includes Analytics; confirm occupancy reports.

With conditions

See how often your properties are booked.

Details: Check which plan includes this.

  • Filter by property and date. Your permissions control which properties and money details you can see.
Revenue reports

Revenue reports and the measures they include. These are separate from financial accounting.

Available

See payouts, commission, paid amounts and taxes in booking reports.

Plan: Pro

With conditions

See income and average nightly prices by listing or booking site.

Details: Check which plan includes this.

  • Filter by property and date. Your permissions control which properties and money details you can see.
Owner statements

Statements for property owners. Check which income and expenses they include.

Available

Create and adjust owner statements.

Plan: Pro

We could not confirm owner statements. Owner access to booking finances is a different feature.

Expense tracking

Record property or booking expenses in the software.

With conditions

Add costs to task work orders.

Check plan: Pro includes Task Management; confirm cost entry.

  • This covers task costs, not a full accounting ledger.

We could not confirm a tool to enter and track expenses.

Accounting connections

Which accounting tools connect and what they can share.

With conditions

Connect Trust Accounting to QuickBooks and Seamless Chex.

Details: Pro + Trust Accounting

  • Trust Accounting costs extra. The other services may need their own accounts and fees.

We could not confirm a supported connection to an accounting service.

Report exports

Download reports in the listed file types.

Available

Download booking reports as CSV files.

Plan: Pro

With conditions

Download booking reports as CSV files.

Details: Check which plan includes this.

  • Each export covers one year. Choose columns, dates, listings and booking status.
  • We could not confirm downloads of dashboard charts or PDF reports.
10 / Team & owner access
Team users

Extra staff accounts, with any user or plan limits.

With conditions

Invite as many team users as you need.

Plan: Pro

  • You need permission to manage users.
Available

Invite Assistant, Virtual Assistant, Owner and Cleaner users

Plan: Pro

User permissions

Choose what each person can see and do.

With conditions

Choose roles and what each user can access.

Plan: Pro

  • You need permission to manage users.
With conditions

Roles control what each user can view or change.

Plan: Pro

  • Permissions vary by role. We could not confirm custom controls for every field.
Choose which properties each person can access

Choose which properties a person can access.

With conditions

Give users all listings, selected listings or listings matching a rule.

Plan: Pro

  • Chats are grouped by guest. A returning guest’s history may show messages from other properties.
Available

Give users access to selected listing groups. A group can have one listing.

Plan: Pro

Owner portal

Let owners view property, booking or financial details.

Available

Owner portal

Plan: Pro

With conditions

Owners can see booking finances and block dates for their own stays.

Plan: Pro

  • Owners use a role in the account, not a separate branded portal.
  • Owners cannot use the inbox or add manual bookings.
Mobile app

A mobile app. A website that fits a phone screen does not confirm an app.

Available

Use the phone app for bookings, messages and tasks.

Plan: Pro

Available

iPhone and Android apps with alerts.

Plan: Messaging / Pro

11 / Integrations & data access
Public API

An API for outside developers. API connections to booking sites alone do not confirm developer access.

Available

Developer Open API

Plan: Pro

With conditions

Connect your own software through the API.

Details: Check which plan includes API access.

  • Sign in through a Host Tools account. Partner API keys need separate approval.
API access conditions

Who can use the developer API, including required plans, approval and access limits.

With conditions

Use a Pro account with API access. Admins create access details.

Plan: Pro

  • API requests need a valid OAuth2 bearer token.
  • Each API key can create up to 5 tokens in 24 hours. Each token lasts 24 hours.
  • Partner connection tokens are separate from public developer access.
With conditions

Use an account token or OAuth to connect software.

Details: Check which plan includes API access.

  • Partner keys need approval.
Webhooks

Sends notices about events to linked systems.

With conditions

Get alerts when guest or owner messages are sent or received.

Details: Pro Open API

  • You need API access and must set up event alerts.
  • These alerts cover message events only.
With conditions

Send booking data to another tool when message-rule events happen.

Details: Check which plan includes this.

  • Set up the receiving web address. Events include new or changed bookings and times around arrival or departure.
Zapier

A Zapier connection with stated events, actions or plan requirements.

With conditions

Start Zapier tasks when bookings are created, confirmed or changed.

Details: Check which plan includes this.

  • The connection is marked beta. You need a partner account and login details.
  • Ask whether your plan can use it.
With conditions

Send booking data to Zapier using webhooks.

Details: Check which plan includes this.

  • Set up a receiving web address and a Zapier workflow. Extra fees may apply.
  • A ready-made Host Tools app in Zapier is not confirmed.
Data export

Check which data you can take with you, beyond calendar feeds. Ask which file types you can download.

With conditions

Download booking reports as CSV files.

Plan: Pro

  • This covers bookings. We could not confirm a full account export.
With conditions

Download bookings as CSV files from Settings → Data Export.

Details: Check which plan includes this.

  • Each export covers one year. Choose columns, dates, listings and booking status.
12 / Setup & support
Onboarding

Setup help, including whether it is optional or costs extra.

Available

One-to-one guided setup

Plan: Pro

Available

Free personalized setup

Plan: Messaging / Pro

Moving your data

Help or tools to import records from another system.

With conditions

Import booking files yourself or send them to Guesty.

Details: Check which plan includes this.

  • We could not confirm a full account move. Ask which plan and service fees apply.
With conditions

Free help moving booking sites, calendars and past bookings from CSV files.

Plan: Messaging / Pro

  • Book a migration call. Help with message rules and locks is included.
Help center

Public guides and help pages. These alone do not show the quality of support.

Available

Public help center

Plan: Pro

Available

Public searchable help center

Details: Public guides

Email support

Email support, with any plan limits. Response time is unconfirmed.

With conditions

Get email support 24/7 through the dashboard, app or form.

Check plan: Confirm email support on Pro.

With conditions

Contact support by email.

Details: Public contact

  • We could not confirm a guaranteed reply time or support level for each plan.
Chat support

Live or in-app support chat. Check whether help comes from a person, an AI bot or self-service pages.

Available

24/7 live chat

Plan: Pro

We could not confirm live chat with a person. The help center has a Fin bot.

Phone support

Phone support, with any plan or country limits.

Available

Phone support

Plan: Pro

We could not confirm general phone support. Setup and migration calls are separate services.

13 / API features
API features are listed below. Each row shows its access rules. Live operation is not confirmed.
Documented API versions

Versions listed in the public API guides. This does not guarantee they work with your setup.

Available

API version 1.

Details: Pro; check the requirements for the data you need.

Available

OpenAPI 3.0.0; contract version 1.10.0

Details: Check which plan lets you connect your own software.

API authentication

Security methods listed in the API guide. Approval to use the API and the right plan are separate requirements.

With conditions

Use an OAuth2 bearer token in the Authorization header.

Details: Pro; check the requirements for the data you need.

  • Each API key can create up to 5 tokens in 24 hours. Each token lasts 24 hours.
With conditions

Use OAuth2 or an older authToken header.

Details: Check which plan lets you connect your own software.

  • Use OAuth for new connections. Older partner API keys are separate and no longer recommended.
  • OAuth access tokens last 1 hour. Refresh tokens last 30 days. Refreshing replaces the old tokens.
Read property records

Read property records through the API.

With conditions

Read listings.

Details: Pro; check the requirements for the data you need.

  • You need API access and admin permission.
With conditions

Read all listings including disabled listings

Details: Check which plan lets you connect your own software.

  • Connect through a Host Tools account using OAuth or an older authToken.
Read reservation records

An API tool reads booking records.

With conditions

Read bookings.

Details: Pro; check the requirements for the data you need.

  • Read up to 10 booking IDs per request.
  • You need API access and admin permission.
  • Booking v3 tools are marked beta.
With conditions

Read a booking, or listing bookings that overlap your chosen dates.

Details: Check which plan lets you connect your own software.

  • Connect through a Host Tools account using OAuth or an older authToken.
  • Inquiries without stay dates use the inquiry date.
Create bookings

An API tool creates bookings. This does not confirm the same steps are available in the interface.

With conditions

Create bookings.

Details: Pro; check the requirements for the data you need.

  • You need API access and admin permission.
  • Booking v3 tools are marked beta.
With conditions

Create an internal reservation for a listing

Details: Check which plan lets you connect your own software.

  • Connect through a Host Tools account using OAuth or an older authToken.
Update bookings

An API tool changes booking fields. Check which fields and booking sites it supports.

With conditions

Change booking dates.

Details: Pro; check the requirements for the data you need.

  • This changes booking dates. Other fields use separate API actions.
  • You need API access and admin permission.
  • Changing dates recalculates money totals, even if applyRecalculation says otherwise.
  • Booking v3 tools are marked beta.
With conditions

Change booking contacts, times and notes. Manual and direct bookings also allow date and amount changes.

Details: Check which plan lets you connect your own software.

  • Connect through a Host Tools account using OAuth or an older authToken.
  • Change dates, guest counts and payouts for booking-site reservations on that booking site.
  • Moving dates checks availability again. It does not recalculate payouts, charge Stripe again or send a Stripe refund.
Read guest data

Read guest records through a separate API tool or as part of a booking response. Check which option is supported.

With conditions

Read guest records.

Details: Pro; check the requirements for the data you need.

  • You need API access and admin permission.
With conditions

Read guest contact details from booking records.

Details: Check which plan lets you connect your own software.

  • We could not confirm a separate guest directory.
Update guest records

Updates guest records, not just contact fields on a booking.

With conditions

Change guest records.

Details: Pro; check the requirements for the data you need.

  • You need API access and admin permission.

We could not confirm updates to separate guest records. Booking contact changes are a different function.

Read guest messages

An API tool reads guest messages or conversation details.

With conditions

Read messages in a conversation.

Details: Pro; check the requirements for the data you need.

  • You need API access and admin permission.
With conditions

Read messages linked to a booking.

Details: Check which plan lets you connect your own software.

  • Your account needs access.
  • Attachment links expire after one hour. New attachments may not be ready yet.
Send guest messages

An API tool adds or sends guest messages. Check access requirements separately.

With conditions

Send a message in a conversation.

Details: Pro; check the requirements for the data you need.

  • You need API access and admin permission.
  • Owner chats cannot use airbnb2. Owner messages from the platform module go by email.
With conditions

Send a text-only guest message for a booking.

Details: Check which plan lets you connect your own software.

  • Connect through a Host Tools account using OAuth or an older authToken.
  • This action cannot send photos or videos.
Read nightly rates

Read rates through an API tool or nightly-price fields in a calendar response.

With conditions

Read prices from a rate-plan calendar.

Details: Pro; check the requirements for the data you need.

  • You need the rate-plan ID and listing ID.
  • You need API access and admin permission.
With conditions

Read date prices, minimum nights and arrival/departure restrictions

Details: Check which plan lets you connect your own software.

  • Connect through a Host Tools account using OAuth or an older authToken.
Update nightly rates

Send nightly prices through the API. This is separate from working out which price to use.

With conditions

Change prices in a rate-plan calendar.

Details: Pro; check the requirements for the data you need.

  • You need the rate-plan ID and listing ID.
  • You need API access and admin permission.
With conditions

Set listing prices and calendar restrictions

Details: Check which plan lets you connect your own software.

  • Connect through a Host Tools account using OAuth or an older authToken.
Read availability calendar

Read open dates or calendar nights through the API.

With conditions

Read listing calendars.

Details: Pro; check the requirements for the data you need.

  • You need API access and admin permission.
  • For multi-unit listings, allotment > 0 means space is available. Use calendar status only if allotment is not a number.
With conditions

Read blocked dates for a listing.

Details: Check which plan lets you connect your own software.

  • Your account needs access. Choose the listing and date range.
Read payment records

Reads actual payment records. Changing payment settings or making payment links is a separate feature.

With conditions

Read Guesty Pay payment records.

Access
You need API access, admin permission and a Guesty Pay subscription. This covers Guesty Pay payments only.
Filters
Choose a date range of up to one month, or use a booking confirmation code. A confirmation code cannot be combined with other filters.

Details: Pro; check the requirements for the data you need.

We could not confirm access to individual payment records. Quotes and booking payout totals do not confirm it.

Read refund records

An API tool reads refund records. This does not confirm that it can issue refunds.

We do not know if the API can read refund records.

We could not confirm access to refund records.

Read owner records

Read property-owner records through the API.

With conditions

Read owner records.

Details: Pro; check the requirements for the data you need.

  • You need API access and admin permission.

We could not confirm access to separate owner records.

Custom data fields

API tools for custom fields or extra booking details. Check which types of data each tool supports.

With conditions

Read custom fields on bookings.

Details: Pro; check the requirements for the data you need.

  • You need API access and admin permission.
  • Booking v3 tools are marked beta.

We could not confirm tools to add your own custom fields.

Manage webhook plans

API tools to list, create or remove webhook plans. A guide to receiving webhook updates alone does not confirm these controls.

With conditions

List event alerts.

Details: Pro; check the requirements for the data you need.

  • You need API access and admin permission.
With conditions

Read the saved webhook address.

Details: Check which plan lets you connect your own software.

  • Connect through a Host Tools account using OAuth or an older authToken.
  • Separate actions can set or delete the address. Partner or OAuth-client permissions apply.
Documented throttling response

The API lists error 429 for too many requests or another stated request limit. Exact numeric limits need separate confirmation.

With conditions

Up to 15 requests per second, 120 per minute and 5,000 per hour.

Details: Pro; check the requirements for the data you need.

  • All account API tokens share these limits. Official Marketplace partner connections are excluded.
  • After HTTP 429, wait for the time in the Retry-after header.
With conditions

Too many requests return HTTP 429.

Details: Check which plan lets you connect your own software.

  • We could not confirm the request limit or when it resets.
Reservation pagination

Read booking records a page at a time. Check the default page size and any maximum.

With conditions

Read booking results in pages: 25 by default, up to 100.

Details: Pro; check the requirements for the data you need.

  • You need API access and admin permission.
  • Other API tools, including owners and payments, use different page limits.
With conditions

Read listings in batches of 1–500, using a cursor to get the next batch.

Details: Check which plan lets you connect your own software.

  • Leave out limit to get every listing. Follow nextCursor until it is null.
  • Keep following nextCursor even if an open-date filter returns fewer listings than limit.

Compare property management software for daily work — Guesty Pro vs Host Tools

List the jobs you want to handle in one place. Check booking sites, guest messages, payments and staff access first. Then compare the plan and extras needed for those jobs. A long feature list will not show whether your booking sites and work rules are covered.

Guesty Pro: what to consider

Ask for a full quote for the work you need. It should list setup, paid extras and booking-related charges. Check access terms before planning a custom software link. Read the Guesty Pro profile for its plans and requirements.

Host Tools: what to consider

Check whether cleaner notices meet your needs. They do not establish built-in task checklists. When availability sync is on, block dates in Host Tools; blocks made only on a booking site can reopen. Read the Host Tools profile for its plans and requirements.

Explore all property management options, how to choose property management software, how to plan a software switch to continue your shortlist.

Common questions

What should I test before switching to one of these tools?

Check future bookings, blocked dates and rate plans before the new system takes control. Then look at rates and fees on each booking site. A link marked connected does not prove that every booking or price rule moved across.

How should I compare the full setup for Guesty Pro and Host Tools?

List the main software and any extras on their own. Extras can include lock tools, guidebooks, paid modules and a team to answer guests. Ask which tasks your quote covers. Name the person who will do the work that remains. An inbox or task list does not do it all for you.

Does Guesty Pro’s inbox include a team to answer guests?

Do not assume so. The inbox is a tool for messages. Guest Communication Services is a separate add-on with a team to handle guest contact. Ask whether that service is in your quote and what work the team will cover.

Where should I block owner stays when Host Tools syncs availability?

Block the dates in Host Tools when its availability sync is on. It then acts as the main calendar. A manual block made on a booking site is not treated as a booking and may reopen. Check the block on each linked site.

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