Guesty Lite
Bring booking-site tools, guest messages, a shared calendar and tasks together.
Best for: Managing bookings, messages and assigned cleaning tasks in one place.
YOUR SHORTLIST, SIDE BY SIDE
Compare Guesty Lite vs Lodgify for daily rental work. Check bookings, guest messages and daily tasks. Choose a plan that covers the jobs you need.
Bring booking-site tools, guest messages, a shared calendar and tasks together.
Best for: Managing bookings, messages and assigned cleaning tasks in one place.
Manage booking calendars and a shared inbox. Professional adds custom message rules; Ultimate adds daily work tasks.
Best for: Combining booking work with plan-based message and team tools.
| What matters to you | ||
|---|---|---|
| Score | STRCompare scoring | STRCompare scoring |
| At a glance / Prices for your properties | ||
| Properties | Guesty lists 1–3 listings. Another page says 5 or fewer. Ask Guesty how many your account can use. | Basic allows one property and Starter allows two. We could not confirm a maximum for the account, Professional or Ultimate. |
| Overview | Guesty Lite combines booking-site tools, messages, a shared calendar and tasks. | Four tiers cover booking sites, calendars and a shared inbox. Starter adds website bookings. Professional adds custom automatic messages. Ultimate adds daily work tasks. |
| Plans and add-ons | Guesty Lite Guesty lists 1–3 listings. Another page says 5 or fewer. Ask Guesty how many your account can use. PriceOptimizer · add-on Paid add-on. Hardware, partner services and usage may cost extra. LocksManager · add-on Paid add-on. Hardware, partner services and usage may cost extra. | Basic One property, with a booking-site calendar, inbox and self-setup. Website access is unconfirmed. Starter Up to two properties. Includes Basic tools, plus a website and booking widget, price and payment tools, co-host access and expert setup. Professional Includes Basic and Starter tools, plus scheduled messages, manual payment collection, phone and email support, and Dynamic Pricing. Ultimate Includes lower plans, plus tasks, automatic check-in and checkout steps, owner statements, a guest app, Turno and priority live support. Smart Locks · add-on Pay USD 7 per device each month in advance. You need supported hardware already installed. We could not confirm whether the base plan qualifies. |
| 1-property price for your selection | Standard Lite from USD 29/listing/monthPublic prices are starting rates, not confirmed totals for this account size. The 1–3 listing audience is not a firm limit. Plan prices and conditionsStandard Lite: Price not confirmed Starts at USD 29 per listing each month with monthly billing. This is a starting rate, not a confirmed account total. The advertised 1–3 listing range is not a firm limit. LiteOptimizer: Price not confirmed The advertised monthly rate starts at USD 9 per listing. It adds 1% per reservation. We could not confirm the exact yearly billing terms. These are starting rates. Your total is not confirmed. The marketed range of 1–3 listings is not a firm limit. | Basic monthly account total · USD 18.00Monthly billing selection · The shown monthly account total uses your current setup and USD. Taxes, payment fees and extras are separate. Plan prices and conditionsBasic: USD 18 The shown monthly account total uses your current setup and USD. Taxes, payment fees and extras are separate. Starter: USD 33 The shown monthly account total uses your current setup and USD. Taxes, payment fees and extras are separate. Professional: USD 58 The shown monthly account total uses your current setup and USD. Taxes, payment fees and extras are separate. Ultimate: USD 85 The shown monthly account total uses your current setup and USD. Taxes, payment fees and extras are separate. |
| Limits and requirements |
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| Review sources | TrustpilotTrustScore 4.6 / 5 · 2,049 reviews G2Rating 4.6 / 5 · 136 reviews | CapterraRating 4.5 / 5 · 1,311 reviews TrustpilotTrustScore 4.7 / 5 · 4,436 reviews G2Rating 4.4 / 5 · 90 reviews GetAppRating 4.5 / 5 · 1,311 reviews Software AdviceRating 4.5 / 5 · 1,311 reviews |
| 01 / Plans & requirements | ||
| Plan options Plans offered for this rental software. Optional modules are separate from plan levels. | Available Guesty Lite Plan: Lite | Available Basic; Starter; Professional; Ultimate Plan: Basic / Starter / Professional / Ultimate |
| Property limits Listing or property limits for each plan. A target customer range does not confirm a strict limit. | Guesty lists 1–3 listings. Another page says 5 or fewer. Ask Guesty how many your account can use.
| Available Basic: 1 property; Starter: 2 properties Basic allows one property and Starter allows two. We could not confirm a maximum for the account, Professional or Ultimate. Plan: Basic / Starter / Professional / Ultimate
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| How you are charged How plan fees are worked out and billed. Check whether you pay per listing, per account or a share of booking income. | With conditions Pay per listing, monthly or yearly. Optimizer adds a booking fee. Plan: Lite
| Available Price depends on property count, plan and how long you pay for. Plan: Basic / Starter / Professional / Ultimate |
| Booking fees Fixed or percentage fees on bookings. Check which transactions they apply to. | With conditions Lite Optimizer adds 1% per booking. Plan: Lite
| Available Plans list a 0% booking fee. Plan: Basic / Starter / Professional / Ultimate
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| Paid add-ons Features or services that cost extra beyond your plan. | With conditions PriceOptimizer, LocksManager and Damage Protection add-ons Plan: Lite
| Available Optional advice and extra services cost more. Plan: Basic / Starter / Professional / Ultimate |
| Trial Trial length and rules. A demo is different from a free trial. | Available 14-day free trial; no credit card or commitment Plan: Lite | Available 7 days; no credit card required Plan: Basic / Starter / Professional / Ultimate |
| Setup fees One-time setup fees. A missing price does not mean setup is free. | We could not confirm a setup fee for Lite or that setup is free. Ask for the total before buying. | Available No setup fee Details: All current plans |
| 02 / Channels & sync | ||
| Airbnb connection How to connect Airbnb, and which accounts and listings qualify. | With conditions Connect to Airbnb. Plan: Lite | Available Connect directly to Airbnb. Plan: Basic (1 property); Starter (up to 2); Professional; Ultimate |
| Vrbo connection How to connect Vrbo, and which accounts and listings qualify. | With conditions Connect to Vrbo. Plan: Lite | Available Connect directly to Vrbo. Plan: Basic (1 property); Starter (up to 2); Professional; Ultimate |
| Booking.com connection How to connect Booking.com and which accounts and listings qualify. | With conditions Connect to Booking.com. Plan: Lite | Available Connect directly to Booking.com. Plan: Basic (1 property); Starter (up to 2); Professional; Ultimate |
| iCal import Import calendars from other tools. Check which details arrive and how updates work. | With conditions Import outside calendars as date blocks. Check plan: Lite includes iCal; confirm this import tool.
| Available Import booked and blocked dates through an iCal calendar link. Plan: Basic (1 property); Starter (up to 2); Professional; Ultimate
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| iCal export Export calendar feeds to other tools. A calendar feed is different from an export of full booking records. | With conditions Share current and future bookings and blocked dates. Check plan: Lite includes iCal; confirm calendar export. | Available Share open and blocked dates with an outside calendar. Plan: Basic (1 property); Starter (up to 2); Professional; Ultimate
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| Rate sync Send rates to linked booking sites. Check which sites are supported and any limits. | With conditions Share prices with linked sites. Plan: Lite
| Available Send prices to linked booking sites. Plan: Basic (1 property); Starter (up to 2); Professional; Ultimate |
| Availability sync Send open and blocked dates to booking sites. Check how it works and any limits. | With conditions Share open and blocked dates with linked sites. Plan: Lite
| Available Send open and blocked dates to linked booking sites. Plan: Basic (1 property); Starter (up to 2); Professional; Ultimate |
| Reservation sync Import bookings and changes from booking sites, or keep them in sync. Check which sites are supported. | With conditions Sync bookings from linked sites. Plan: Lite
| Available See booking-site reservations in one calendar. Plan: Basic (1 property); Starter (up to 2); Professional; Ultimate |
| Channel message sync Send and receive guest messages through booking-site connections. Check which sites are supported. | With conditions Airbnb, Vrbo and Booking.com message threads Plan: Lite
| Available Read messages from linked booking sites in the inbox. Plan: Basic (1 property); Starter (up to 2); Professional; Ultimate |
| Sync limitations Known delays, fields that do not sync and limits on connections. These details alone do not show how reliable the service is. | With conditions iCal updates usually arrive within one hour. Check plan: Lite includes iCal; confirm these limits.
| Available Price and offer rules vary by booking site. Details: Connected-channel setup
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| 03 / Reservations & calendars | ||
| Multi calendar A calendar view showing multiple listings and bookings together. | Available See your listings in one calendar. Plan: Lite | Available See bookings for several properties in one calendar. Plan: Starter (up to 2 properties); Professional; Ultimate |
| Manual bookings Enter bookings by hand as well as importing them from booking sites. | Available Add bookings yourself. Plan: Lite | With conditions Add a booking with or without a quote. Check plan: Check which plan includes this.
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| Booking changes Edit booking fields and check whether changes reach linked booking sites. | With conditions Change stay times, booking status and guest counts. Plan: Lite
| Available Extend a guest’s stay in the host app. Plan: Starter (up to 2 properties); Professional; Ultimate
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| Booking cancellation Cancel bookings, with each booking site’s rules and refund limits. | With conditions Cancel bookings through quick actions. Plan: Lite
| With conditions Cancel website, manual and supported booking-site reservations. Check plan: Check which plan includes this.
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| Calendar blocking Block dates without making a paid guest booking. | With conditions Block dates for maintenance or preparation. Check plan: Lite includes Multi-Calendar; confirm date blocking. | Available Block or open dates in the host app. Plan: Starter (up to 2 properties); Professional; Ultimate |
| Booking import Move or import existing bookings. Check which sources and file formats are supported. | Lite imports listings and bookings from linked sites. We do not know if it can import booking files. Old Guesty-for-Hosts guides cover a retired product. | With conditions Get help moving bookings. Check plan: Check the migration service and plan.
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| Guest records Save and view guest or contact history. This does not confirm a full customer-management system. | Available Save guest contact details and preferences. Plan: Lite | Available See guest details in the host app. Plan: Starter (up to 2 properties); Professional; Ultimate |
| Booking export Export booking records. Check which file formats are supported. | With conditions Get a booking report by email as a CSV file. Plan: Lite
| Available Download filtered past or future bookings as CSV files. Check plan: Check which plan includes this.
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| 04 / Rates & booking rules | ||
| Seasonal rates Set prices for dates or seasons in your rental software. | With conditions Use PriceOptimizer for seasonal and holiday prices. Details: Lite + PriceOptimizer
| With conditions Set seasonal prices for selected dates. Plan: Starter / Professional / Ultimate
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| Minimum stays Set minimum stays. Check limits for each date and booking site. | With conditions Set default minimum stays for linked sites. Check plan: Lite includes Multi-Calendar; confirm minimum-stay controls.
| Available Set minimum stays by date or day of the week. Check plan: Check which plan includes this.
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| Gap night rules Adjust rules for unbooked nights between stays. | With conditions Use PriceOptimizer to allow shorter stays in booking gaps. Details: Lite + PriceOptimizer
| We could not confirm this feature or what it requires. |
| Length of stay discounts Give discounts based on how long guests stay. | With conditions Offer weekly and monthly discounts on Airbnb, direct and manual bookings. Plan: Lite
| With conditions Set fixed prices for weekly, monthly or custom-length stays. Plan: Starter / Professional / Ultimate
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| Last minute discounts Give discounts based on how soon guests arrive. | With conditions Use PriceOptimizer to discount stays closer to arrival. Details: Lite + PriceOptimizer
| With conditions Limit offers to guests arriving soon. Plan: Starter / Professional / Ultimate
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| Dynamic pricing Built-in tools that set prices and connections to outside pricing tools are separate features. | With conditions Use Guesty PriceOptimizer to adjust nightly prices. Details: Lite + PriceOptimizer add-on
| Available Built-in pricing uses Beyond to adjust nightly rates. Details: Professional / Ultimate; 3-month trial on Basic / Starter
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| Pricing connections Connections to nightly-pricing tools and what they require. | With conditions Connect PriceLabs to change prices and stay rules. Details: Lite / partner PriceLabs
| With conditions PriceLabs, Beyond, Smartness and TechTape Details: Check which plan includes this.
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| 05 / Guest messaging & AI | ||
| Unified inbox See guest message threads from supported booking sites in one view. | Available Read guest messages in one inbox. Plan: Lite | Available Read guest messages from linked sites in one inbox. Plan: Basic (1 property); Starter (up to 2); Professional; Ultimate |
| Scheduled messages Schedule messages before or after booking dates and times. | With conditions Schedule messages around booking, arrival or departure. Plan: Lite
| Available Scheduled arrival and departure messages Plan: Professional / Ultimate |
| Event triggers Send messages when listed booking events happen. | With conditions Send messages when bookings are confirmed or guests arrive or leave. Plan: Lite
| Available Send messages when booking events happen. Plan: Professional / Ultimate |
| Conditional messages Rules that send or skip messages based on booking details. | With conditions Choose when to send messages using booking and message rules. Plan: Lite
| We could not confirm this feature or what it requires. |
| Message templates Reuse message templates and fill them with supported guest or booking details. | Available Saved replies Plan: Lite | Available Reuse quick replies and saved messages. Plan: Basic (1 property); Starter (up to 2); Professional; Ultimate |
| AI suggested replies AI writes a draft. A person checks or sends it. | With conditions ReplyAI writes drafts you can edit and send. Plan: Lite
| Available AI writes and improves draft replies Plan: Basic (1 property); Starter (up to 2); Professional; Ultimate |
| AI automatic replies AI sends guest replies without a person approving each one. Check the limits. | With conditions AutoReply can send replies for you. Plan: Lite
| We could not confirm this feature or what it requires. |
| Approval before AI sends Controls for a person to check an AI reply before it is sent. | With conditions You review the ReplyAI draft, then click Send. Plan: Lite
| With conditions Co-Host asks you to approve messages or changes first. Details: AI Co-Host beta
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| Translations Check automatic message translation. Templates written in several languages are a different feature. | With conditions Translate the latest guest message into your display language. Check plan: Lite includes ReplyAI; confirm translation.
| We could not confirm this feature or what it requires. |
| SMS messages Text guests by SMS. Check supported countries, phone numbers and fees. | With conditions Send and receive guest texts in the inbox. Details: Check which plan includes this.
| Available Text guests with updates and reminders. Plan: Ultimate
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| Email messages Email guests. Check sender and booking-site limits. | With conditions Email the guest’s main personal or booking-site address. Check plan: Lite includes the inbox; confirm email sending.
| With conditions Send a cancellation email from an editable template. Check plan: Check which plan includes this.
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| 06 / Direct bookings & payments | ||
| Website builder Vendor-provided tools to create and host a direct-booking website. | With conditions Build a website for booking requests or instant bookings. Plan: Lite
| Available Build a hosted website from templates. Plan: Starter / Professional / Ultimate |
| Booking widget Add a booking engine to a website hosted elsewhere. | With conditions Show the booking website inside your own website. Plan: Lite
| Available Put a booking tool on WordPress, Wix or Squarespace. Plan: Starter / Professional / Ultimate
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| Custom domain Use your own domain for the provider’s direct-booking website. | With conditions Use your own web address for the booking website. Plan: Lite
| Available Use your own web address. Plan: Starter / Professional / Ultimate |
| Payment processors Payment services, with country and plan requirements. | Available Stripe Plan: Lite | Available Connect Stripe or another supported payment service. Plan: Starter / Professional / Ultimate
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| Payment schedules Schedule booking payments or installments. Check which booking types are supported. | With conditions Collect 100% of payment when a booking is confirmed. Plan: Lite
| With conditions Schedule payments using your booking policy. Plan: Starter / Professional / Ultimate
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| Security deposits Collect or hold refundable deposits. Damage insurance and protection are separate features. | With conditions Add, charge or release a card deposit hold by hand. Plan: Lite
| Available Hold money on a guest’s card for possible damage. Plan: Professional; Ultimate
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| Refunds Issue refunds through supported payment steps. Check whether fees are refunded too. | With conditions Refund guests from the booking payment screen. Plan: Lite
| With conditions Use automatic policy refunds or send refunds yourself. Check plan: Check which plan includes this.
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| Rental agreements Create, send or sign guest agreements. Check whether electronic signatures are supported. | With conditions Let guests sign agreements online. Plan: Lite
| Available Include a rental agreement with the booking quote. Check plan: Check which plan includes this.
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| Guest verification Checks of guest identity or bookings. These do not guarantee you meet legal rules. | Lite’s Guest App collects ID documents. We do not know if it checks them. GuestVerify is not included on Lite. | With conditions Connect Chekin for guest registration and ID checks. Check plan: Chekin plan required. Check the Lodgify plan.
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| Direct booking fees Fees for direct bookings. Check payment-processing fees and paid protection too. | With conditions Guesty gateway fees are extra to payment-service fees. Plan: Lite
| Available Plans list a 0% booking fee. Plan: Starter / Professional / Ultimate
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| 07 / Cleaning & operations | ||
| Automatic tasks Creates tasks automatically from bookings or events linked to a booking. | With conditions Create repeat tasks for check-in, check-out or new bookings. Check plan: Lite includes Task Management; confirm this task. | Available Create tasks from bookings or set them to repeat. Plan: Ultimate |
| Cleaner access Give cleaners access to tasks or calendars without extra management tools they do not need. | With conditions Cleaners see assigned tasks and related booking and property details. Plan: Lite
| Available Let team members see their assigned tasks. Plan: Ultimate |
| Task checklists Reuse task lists and mark jobs done. | With conditions Use task checklists and see when they were completed. Check plan: Lite includes Task Management; confirm this tool. | Available Step-by-step task checklists Plan: Ultimate |
| Photo requirements Ask for or require photos of finished work. | With conditions Ask for before-and-after photos in task comments. Check plan: Lite includes Tasks and the app; confirm photo requests.
| Available Require photos for tasks. Plan: Ultimate |
| Task notifications Send notices when tasks are assigned, changed or completed. | With conditions Send alerts for tasks you create and assign. Check plan: Lite includes Task Management; confirm task alerts.
| Available Send app alerts for tasks. Plan: Ultimate |
| Maintenance tasks Record maintenance jobs or assign them to someone. General reminders are a separate feature. | With conditions Set repeat maintenance and inspection tasks. Check plan: Lite includes Task Management; confirm this task. | Available Assign repair tasks. Plan: Ultimate |
| Cleaning connections Connections to outside cleaning services, with their setup requirements. | With conditions Send bookings to Turno to schedule cleaners. Details: Lite + Turno
| With conditions Connect to Turno. Ultimate advertises a Turno plan. Plan: Ultimate
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| 08 / Check-in & smart access | ||
| Checkin instructions Send check-in details to guests at supported stages of a booking. | Available Show arrival details in the web guest app. Plan: Lite | Available Send arrival details in scheduled messages. Plan: Professional / Ultimate |
| Guest portal A booking page or portal for guests. Check what guests can do there. | With conditions Give guests a web app with booking details and pre-arrival forms. Plan: Lite
| With conditions Guests can view arrival and stay details on a web page or app. Plan: Ultimate
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| Lock connections Supported smart-lock platforms connect directly or through another service. | With conditions LocksManager supports brands including Schlage, Nuki and TTLock. Details: Lite + LocksManager
| With conditions Connect supported Nuki, Igloohome, Schlage or Yale locks. Check plan: Paid Smart Locks add-on. Check the base plan.
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| Automatic lock codes Creates lock codes automatically for each booking. Check the required hardware and services. | With conditions Create a different door code for each booking. Details: Lite + LocksManager add-on
| Available Make a different door code for each booking. Check plan: Paid Smart Locks add-on. Check the base plan.
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| Code scheduling Set codes to work only during the stated check-in and checkout times. | With conditions Turn off door codes at the guest’s check-out time. Details: Lite + LocksManager add-on
| Available Codes start at check-in and stop at checkout. Check plan: Paid Smart Locks add-on. Check the base plan.
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| Code delivery Send booking access codes to guests through supported channels. | With conditions Send LocksManager door codes in automatic messages. Check plan: Lite + LocksManager; confirm automatic code messages.
| Available Send codes in automatic messages. Check plan: Paid Smart Locks add-on. Check the base plan.
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| Access extra costs Smart-access software or connections may cost extra. Hardware is a separate cost. | With conditions LocksManager costs extra. Ask for its price. Details: Lite + LocksManager
| With conditions USD7 per connected smart lock each month. Check plan: Paid Smart Locks add-on. Check the base plan.
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| 09 / Reports & accounting | ||
| Booking reports Reports about bookings. Check which measures they include. | With conditions Filter confirmed bookings by date and listing. Plan: Lite | Available Booking reports Plan: Starter / Professional / Ultimate |
| Occupancy reports See how often your rentals are booked. Filter by date or property. | With conditions See how often properties are booked, by date or property. Plan: Lite
| Available See how often properties are booked. Filter by property, date or booking site. Plan: Ultimate |
| Revenue reports Revenue reports and the measures they include. These are separate from financial accounting. | With conditions See payouts, commission and income per available listing. Plan: Lite
| Available See income on owner statements. Plan: Ultimate
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| Owner statements Statements for property owners. Check which income and expenses they include. | Not supported Not included on Lite Plan: Lite | Available Statements with revenue, fees and expenses Plan: Ultimate |
| Expense tracking Record property or booking expenses in the software. | We do not know if Lite tasks let you enter costs. General Guesty task pages mention this, but the Lite guide does not confirm it. | Available Track booking fees and property costs entered by hand. Plan: Ultimate
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| Accounting connections Which accounting tools connect and what they can share. | We could not confirm a Lite connection to accounting software. Pro’s paid Trust Accounting tool is not included on Lite. | With conditions Connect to Clearing or VRPlatform for accounting. Check plan: Outside accounting plan required. Check the Lodgify plan.
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| Report exports Download reports in the listed file types. | With conditions Get a booking report by email as a CSV file. Plan: Lite
| Available Download owner statements and reports, or bookings as CSV files. Details: Ultimate for owner statements and advanced reports. Check the plan for booking CSV files.
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| 10 / Team & owner access | ||
| Team users Extra staff accounts, with any user or plan limits. | With conditions Invite Admin and Cleaner users. Plan: Lite
| Available Co-host access Plan: Starter / Professional / Ultimate |
| User permissions Choose what each person can see and do. | With conditions Choose Admin or Cleaner. The roles have fixed access. Plan: Lite
| Available Choose how much each team member can access. Plan: Ultimate |
| Choose which properties each person can access Choose which properties a person can access. | We do not know if you can choose which properties a Lite user sees. Cleaner access alone does not confirm this. Guesty’s guides disagree on whether Lite allows extra users. | We could not confirm this feature or what it requires. |
| Owner portal Let owners view property, booking or financial details. | Not supported Not included on Lite Plan: Lite | Available Give owners limited access to view their reports. Plan: Ultimate
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| Mobile app A mobile app. A website that fits a phone screen does not confirm an app. | Available Use the phone app for bookings, messages and tasks. Plan: Lite | Available Use the host app on iPhone or Android. Plan: Starter (up to 2 properties); Professional; Ultimate |
| 11 / Integrations & data access | ||
| Public API An API for outside developers. API connections to booking sites alone do not confirm developer access. | Not supported Not included on Lite Plan: Lite | Available Connect your own software through the API. Plan: Starter (up to 2 properties); Professional; Ultimate |
| API access conditions Who can use the developer API, including required plans, approval and access limits. | Not supported Open API is not included on Lite. Plan: Lite
| With conditions Create a key in Settings → Public API. Plan: Starter (up to 2 properties); Professional; Ultimate
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| Webhooks Sends notices about events to linked systems. | We could not confirm outgoing event alerts on Lite. Its partner connections do not confirm this, and Open API is not included. | With conditions Send alerts for prices, open dates, bookings and guest messages. Check plan: Check which plan includes this.
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| Zapier A Zapier connection with stated events, actions or plan requirements. | Guesty has Zapier beta guides, but we do not know if Lite can use this connection. | With conditions Official Zapier connection Details: Check which plan includes this.
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| Data export Check which data you can take with you, beyond calendar feeds. Ask which file types you can download. | With conditions Get a booking report by email as a CSV file. Plan: Lite
| Available Download owner statements and reports, or bookings as CSV files. Details: Ultimate for owner statements and advanced reports. Check the plan for booking CSV files.
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| 12 / Setup & support | ||
| Onboarding Setup help, including whether it is optional or costs extra. | Available One-to-one guided setup Plan: Lite | Available Get personal setup help. Plan: Starter / Professional / Ultimate |
| Moving your data Help or tools to import records from another system. | We could not confirm current help moving data to Lite. Pro import guides and old Guesty-for-Hosts guides do not confirm Lite support. | With conditions Get help moving listings, bookings and guest data. Check plan: Check the migration service and plan.
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| Help center Public guides and help pages. These alone do not show the quality of support. | Available Public help center Plan: Lite | Available Public Lodgify Help Center Details: Public; no plan required to read |
| Email support Email support, with any plan limits. Response time is unconfirmed. | With conditions Get email support 24/7 through the dashboard, app or form. Check plan: Confirm email support on Lite. | Available Contact a person by email. Plan: Starter / Professional / Ultimate |
| Chat support Live or in-app support chat. Check whether help comes from a person, an AI bot or self-service pages. | Available 24/7 live chat Plan: Lite | Available Live chat support Plan: Ultimate |
| Phone support Phone support, with any plan or country limits. | Not supported Not included on Lite Plan: Lite | Available Contact support by phone. Plan: Professional / Ultimate |
| 13 / API features | ||
| API features are listed below. Each row shows its access rules. Live operation is not confirmed. | ||
| Documented API versions Versions listed in the public API guides. This does not guarantee they work with your setup. | Not supported Open API is not included on Lite. Plan: Lite | Available v1, v2 Details: Check that your plan lets you connect your own software. |
| API authentication Security methods listed in the API guide. Approval to use the API and the right plan are separate requirements. | Not supported Open API is not included on Lite. Plan: Lite | Available X-ApiKey header Details: API access conditions apply
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| Read property records Read property records through the API. | Not supported Open API is not included on Lite. Plan: Lite | With conditions GET /v2/properties Details: Check that your plan lets you connect your own software.
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| Read reservation records An API tool reads booking records. | Not supported Open API is not included on Lite. Plan: Lite | With conditions GET /v2/bookings/bookings Details: Check that your plan lets you connect your own software.
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| Create bookings An API tool creates bookings. This does not confirm the same steps are available in the interface. | Not supported Open API is not included on Lite. Plan: Lite | With conditions POST /v1/reservation/booking Details: Check that your plan lets you connect your own software.
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| Update bookings An API tool changes booking fields. Check which fields and booking sites it supports. | Not supported Open API is not included on Lite. Plan: Lite | With conditions PUT /v1/reservation/booking/{id} Details: Check that your plan lets you connect your own software.
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| Read guest data Read guest records through a separate API tool or as part of a booking response. Check which option is supported. | Not supported Open API is not included on Lite. Plan: Lite | With conditions Read guest contact details from booking records. Details: Check that your plan lets you connect your own software.
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| Update guest records Updates guest records, not just contact fields on a booking. | Not supported Open API is not included on Lite. Plan: Lite | We could not confirm that connected software can use this feature. Details: Check that your account lets connected software do this. |
| Read guest messages An API tool reads guest messages or conversation details. | Not supported Open API is not included on Lite. Plan: Lite | With conditions GET /v2/messaging/{threadGuid} Details: Check that your plan lets you connect your own software.
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| Send guest messages An API tool adds or sends guest messages. Check access requirements separately. | Not supported Open API is not included on Lite. Plan: Lite | With conditions POST /v1/reservation/booking/{id}/messages Details: Check that your plan lets you connect your own software.
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| Read nightly rates Read rates through an API tool or nightly-price fields in a calendar response. | Not supported Open API is not included on Lite. Plan: Lite | With conditions GET /v2/rates/calendar Details: Check that your plan lets you connect your own software.
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| Update nightly rates Send nightly prices through the API. This is separate from working out which price to use. | Not supported Open API is not included on Lite. Plan: Lite | With conditions POST /v1/rates/savewithoutavailability Details: Check that your plan lets you connect your own software.
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| Read availability calendar Read open dates or calendar nights through the API. | Not supported Open API is not included on Lite. Plan: Lite | With conditions GET /v2/availability Details: Check that your plan lets you connect your own software.
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| Read payment records Reads actual payment records. Changing payment settings or making payment links is a separate feature. | Not supported Open API is not included on Lite. Plan: Lite | With conditions Read payment records within bookings. Details: Check that your plan lets you connect your own software.
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| Read refund records An API tool reads refund records. This does not confirm that it can issue refunds. | Not supported Open API is not included on Lite. Plan: Lite | With conditions Read refund records within bookings. Details: Check that your plan lets you connect your own software.
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| Read owner records Read property-owner records through the API. | Not supported Open API is not included on Lite. Plan: Lite | We could not confirm that connected software can use this feature. Details: Check that your account lets connected software do this. |
| Custom data fields API tools for custom fields or extra booking details. Check which types of data each tool supports. | Not supported Open API is not included on Lite. Plan: Lite | We could not confirm that connected software can use this feature. Details: Check that your account lets connected software do this. |
| Manage webhook plans API tools to list, create or remove webhook plans. A guide to receiving webhook updates alone does not confirm these controls. | Not supported Open API is not included on Lite. Plan: Lite | With conditions POST /webhooks/v1/subscribe Details: Check that your plan lets you connect your own software.
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| Documented throttling response The API lists error 429 for too many requests or another stated request limit. Exact numeric limits need separate confirmation. | Not supported Open API is not included on Lite. Plan: Lite | With conditions Request limits per minute: v1 600, v2 750, iCal 10. Check plan: Check API access for your plan.
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| Reservation pagination Read booking records a page at a time. Check the default page size and any maximum. | Not supported Open API is not included on Lite. Plan: Lite | With conditions Read records in pages using page and size. The default size is 50. Details: Check that your plan lets you connect your own software.
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List the jobs you want to handle in one place. Check booking sites, guest messages, payments and staff access first. Then compare the plan and extras needed for those jobs. A long feature list will not show whether your booking sites and work rules are covered.
Check the tools in your billing choice and any paid extras. Cleaner access has fixed permissions. A partner link does not give you access to the public API for custom software links. Read the Guesty Lite profile for its plans and requirements.
Choose the tier for your work. Professional adds custom message rules. Ultimate adds tasks, photo checklists and owner statements. Check payment and refund rules for each booking channel. Read the Lodgify profile for its plans and requirements.
Explore all property management options, how to choose property management software, how to plan a software switch to continue your shortlist.
Check future bookings, blocked dates and rate plans before the new system takes control. Then look at rates and fees on each booking site. A link marked connected does not prove that every booking or price rule moved across.
List the main software and any extras on their own. Extras can include lock tools, guidebooks, paid modules and a team to answer guests. Ask which tasks your quote covers. Name the person who will do the work that remains. An inbox or task list does not do it all for you.
The ReplyAI draft workflow asks you to review the reply and send it. Check the details and change the text first if needed. This describes ReplyAI drafts; it does not mean every Guesty AI tool needs a manual send.
Yes. The assistant uses property details and the guest’s message to suggest a reply. You review it, make changes and send it. This differs from scheduled message templates, which can send at the times you set.