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Guesty Lite vs Host Tools vs iGMS

Compare Guesty Lite vs Host Tools vs iGMS for daily rental work. Check bookings, guest messages and daily tasks. Choose a plan that covers the jobs you need.

Overview

Guesty Lite

Bring booking-site tools, guest messages, a shared calendar and tasks together.

Best for: Managing bookings, messages and assigned cleaning tasks in one place.

Host Tools

Automate guest messages. Pro adds calendar tools, rate rules, direct booking and team access.

Best for: Guest messages and cleaner notices, with Pro for broader booking tools.

iGMS

Manage booking calendars, guest messages, cleaning work and direct bookings. PRO+ adds owner statements and other tools.

Best for: Coordinating booking calendars, messages and cleaners in one system.

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Area Only differences & unknowns

Guesty Lite versus Host Tools versus iGMS: features, plans and limits.
What matters to you	Guesty Lite 4.6 / 5Out of 2,185 reviews Property management	Host Tools 4.7 / 5Out of 217 reviews Property management	iGMS 4.6 / 5Out of 495 reviews Property management
Score	Score92 STRCompare scoring	Score90 STRCompare scoring	Score89 STRCompare scoring
At a glance / Prices for your properties
Properties	Guesty lists 1–3 listings. Another page says 5 or fewer. Ask Guesty how many your account can use.	Host Tools lists prices for 1–134 properties. It is unclear whether Enterprise starts at 134 or above 134. Ask about your account’s limit.	We could not confirm a firm maximum property count. Yearly prepayment normally covers up to nine committed properties. From ten, a yearly commitment applies. The guides describe an exception for a prepayment upgrade.
Overview	Guesty Lite combines booking-site tools, messages, a shared calendar and tasks.	Messaging automation and a Pro plan adding calendar, rates, direct booking and team access.	PMS with FLEX, PRO and PRO+ plans, channel calendars, guest messaging, cleaning coordination and direct-booking tools. PRO+ adds revenue management, an AI agent and owner statements.
Plans and add-ons	Guesty Lite Guesty lists 1–3 listings. Another page says 5 or fewer. Ask Guesty how many your account can use. PriceOptimizer · add-on Paid add-on. Hardware, partner services and usage may cost extra. LocksManager · add-on Paid add-on. Hardware, partner services and usage may cost extra.	Messaging Send messages to guests and cleaners, use mobile tools and translate messages. Calendar and price tools need Pro. Pro Adds calendar and rate tools, direct booking, team access and AI. Optional smart locks cost another USD 3 per lock each month. Enterprise Ask Host Tools for an Enterprise quote. Its site is unclear whether Enterprise starts at 134 properties or only above 134. Confirm which plan you can use and what it includes. Smart locks · add-on You need Pro, plus USD 3 per connected lock each month. You need supported hardware and a linked account.	FLEX You pay for booked nights, with a minimum charge for each active property. Ask which features are included where the plan card and feature table differ. PRO The rate per property depends on your property count. Yearly advance-payment and contract terms differ for larger groups. Ask for API and phone support access. PRO+ Adds revenue tools, an AI agent and owner statements. Partners and optional services may charge extra.
1-property price for your selection	Standard Lite from USD 29/listing/monthPublic prices are starting rates, not confirmed totals for this account size. The 1–3 listing audience is not a firm limit. Plan prices and conditions Standard Lite: Price not confirmed Starts at USD 29 per listing each month with monthly billing. This is a starting rate, not a confirmed account total. The advertised 1–3 listing range is not a firm limit. LiteOptimizer: Price not confirmed The advertised monthly rate starts at USD 9 per listing. It adds 1% per reservation. We could not confirm the exact yearly billing terms. These are starting rates. Your total is not confirmed. The marketed range of 1–3 listings is not a firm limit.	Messaging entry plan account price · USD 30.00Monthly billing selection · You pay for enabled listings. Linked listings for the same property count once. Disabled listings are not billed. Mid-month changes can bring charges or credits. Tax treatment is not confirmed. Plan prices and conditions Messaging: USD 30 You pay for enabled listings. Linked listings for the same property count once. Disabled listings are not billed. Mid-month changes can bring charges or credits. Tax treatment is not confirmed. Pro: USD 32 You pay for listings that are turned on. Listings on different booking sites count once when linked to the same property. Listings that are turned off are not billed. Changes during a billing period may add a charge or credit. Ask how tax applies. Optional smart locks cost an extra USD 3/connected lock/month; Hardware and payment-processing costs are separate. Enterprise: Contact the provider for a quote.	PRO monthly plan cost · USD 48.00Monthly billing. This shows the published rate for one property as an account total. Check when payment is due: PRO terms require the full month upfront, while the pricing FAQ says the first month is prorated and later bills cover the past month. Part-month refunds are not offered. Assumes 1 billable active or committed property. Taxes, third-party fees, extras and overuse charges are excluded. Plan prices and conditions FLEX: Price not confirmed Monthly total based on use: USD1 per booked night, at least USD20 per active property. Canceled bookings excluded. You pay for the past month on the first day of the next month. We need the actual booked nights and active property count. The one-property minimum applies even with no active properties. Tax/third-party costs excluded. PRO: USD 48 This shows the published rate for one property as an account total. Check when payment is due: PRO terms require the full month upfront, while the pricing FAQ says the first month is prorated and later bills cover the past month. Part-month refunds are not offered. Assumes 1 billable active or committed property. Taxes, third-party fees, extras and overuse charges are excluded. PRO+: USD 69 This shows the published rate for one property as an account total. Check when payment is due: PRO+ terms require payment within the first 7 days and prorate the first month. General terms require full advance payment, while the pricing FAQ says bills cover the past month. Part-month refunds are not offered. Assumes 1 billable active or committed property. Taxes, third-party fees, extras and overuse charges are excluded.
Limits and requirements	Lite does not include the public developer API. Approved partner connections are separate. Cleaner permissions cannot be changed. The current role guide and overview disagree on whether multiple users require Pro.	When availability sync is enabled, block dates in Host Tools: channel-only blocks can be reopened. Stripe takes full payment at booking. For split payments or deposit schedules, collect payments by hand through an outside service. Cleaner alerts and Turno projects do not confirm built-in task management or checklists.	Booking.com needs the right XML rate setup. Other rate types can stay open for bookings without appearing in iGMS. Calendar feeds share fewer details and update from time to time. You need approval and the user’s permission to access data through the API. Methods for changing direct bookings do not prove you can change every booking from other sites. The built-in ID check collects guest ID photos for the host to review. Automatic checks of the documents are not confirmed. The guides describe linked locks and code fields in messages. Check whether it creates a new code for each guest and when codes turn on and off.
Review sources	TrustpilotTrustScore 4.6 / 5 · 2,049 reviews G2Rating 4.6 / 5 · 136 reviews	CapterraRating 4.8 / 5 · 182 reviews TrustpilotTrustScore 4.4 / 5 · 35 reviews GetAppRating 4.8 / 5 · 182 reviews Software AdviceRating 4.8 / 5 · 182 reviews	CapterraRating 4.6 / 5 · 306 reviews TrustpilotTrustScore 4.6 / 5 · 144 reviews G2Rating 4.7 / 5 · 45 reviews GetAppRating 4.6 / 5 · 306 reviews Software AdviceRating 4.6 / 5 · 306 reviews
01 / Plans & requirements
Plan options Plans offered for this rental software. Optional modules are separate from plan levels.	Available Guesty Lite Plan: Lite	Available Messaging, Pro and Enterprise. Ask for an Enterprise quote. Plan: Messaging / Pro / Enterprise	With conditions FLEX, PRO and PRO+ Plan: FLEX / PRO / PRO+ AI Upsells is marked coming soon.
Property limits Listing or property limits for each plan. A target customer range does not confirm a strict limit.	Guesty lists 1–3 listings. Another page says 5 or fewer. Ask Guesty how many your account can use. We could not confirm a firm property limit. Pricing targets 1–3 properties for Lite and 4–199 for Pro. The Lite overview says 5 or fewer, so check which range applies.	With conditions The price table covers up to 134 listings. Larger accounts need an Enterprise quote. Host Tools lists prices for 1–134 properties. It is unclear whether Enterprise starts at 134 or above 134. Ask about your account’s limit. Plan: Messaging / Pro / Enterprise Host Tools gives two different starting points for Enterprise: 134 listings or above 134. Ask which applies. We could not confirm a firm account limit.	We could not confirm a firm maximum property count. Yearly prepayment normally covers up to nine committed properties. From ten, a yearly commitment applies. The guides describe an exception for a prepayment upgrade. We could not confirm a maximum number of properties. Pricing has options for 1–20 properties and for more than 20. Yearly plans for up to 9 committed properties normally require payment in advance. Larger groups have different terms.
How you are charged How plan fees are worked out and billed. Check whether you pay per listing, per account or a share of booking income.	With conditions Pay per listing, monthly or yearly. Optimizer adds a booking fee. Plan: Lite Listed rates are starting prices. Ask for your account’s total.	With conditions Pay for enabled listings. The same property on several booking sites counts once. Plan: Messaging / Pro Yearly prices are shown per month, but you pay for the year. Disabled listings are not billed. Changing enabled listings may adjust the bill for part of the month.	With conditions Pay per active property or per booked night. FLEX $1 per booked night, with a $20 minimum per active property. PRO and PRO+ Prices depend on your property count. You may need to pay for at least one property. Contract The billing terms and FAQ differ on payment timing and yearly cancellations. Check your contract. Plan: FLEX / PRO / PRO+
Booking fees Fixed or percentage fees on bookings. Check which transactions they apply to.	With conditions Lite Optimizer adds 1% per booking. Plan: Lite This fee applies to Lite Optimizer. It is not confirmed for every Lite option.	With conditions Host Tools adds no fee for direct bookings. Plan: Pro Plan fees and payment processing fees still apply.	With conditions FLEX charges by booked night Plan: FLEX FLEX lists a 0% booking fee but charges $1 per booked night. The minimum is $20 per active property. Booking sites and payment services charge their own fees.
Paid add-ons Features or services that cost extra beyond your plan.	With conditions PriceOptimizer, LocksManager and Damage Protection add-ons Plan: Lite Ask about add-on prices and fees for each transaction.	With conditions Smart-lock tools cost USD3 per connected lock each month. Details: Pro + smart locks Buy a supported lock and connect it.	With conditions Some website, support and partner tools cost extra. Details: Plan-specific optional services The table lists extra fees for white label or a custom domain. PRO tools for support and productivity and damage protection options also cost extra. Partner plans may add fees. Check prices for your account.
Trial Trial length and rules. A demo is different from a free trial.	Available 14-day free trial; no credit card or commitment Plan: Lite	Available Fourteen-day trial without a card Plan: Messaging / Pro	With conditions 14-day free trial for new users. Details: New registered users You need a valid card to keep using a paid plan. Confirming your subscription starts billing.
Setup fees One-time setup fees. A missing price does not mean setup is free.	We could not confirm a setup fee for Lite or that setup is free. Ask for the total before buying.	Available Personalized setup and migration are free Plan: Messaging / Pro	With conditions No required setup fee is advertised. Plan: FLEX / PRO / PRO+ A free setup session is offered for 10 or more properties. PRO and PRO+ list guided setup. Custom help and partner services may cost extra.
02 / Channels & sync
Airbnb connection How to connect Airbnb, and which accounts and listings qualify.	With conditions Connect to Airbnb. Plan: Lite	With conditions Direct Airbnb connection Plan: Messaging / Pro You need Pro to manage calendars and rates. Messaging handles guest messages.	With conditions Connect to Airbnb. Plan: FLEX / PRO / PRO+ Your listings must meet Airbnb’s rules. For co-hosted listings, the main host must connect. Then use iGMS to change prices and open dates.
Vrbo connection How to connect Vrbo, and which accounts and listings qualify.	With conditions Connect to Vrbo. Plan: Lite	With conditions Direct Vrbo connection Plan: Messaging / Pro You need Pro to manage calendars and rates. Messaging handles guest messages.	With conditions Connect to Vrbo. Plan: FLEX / PRO / PRO+ Group the correct listings to sync them as one property. Some functions vary between Vrbo connection types. Reviews require the new type.
Booking.com connection How to connect Booking.com and which accounts and listings qualify.	With conditions Connect to Booking.com. Plan: Lite	With conditions Direct Booking.com connection Plan: Messaging / Pro You need Pro to manage calendars and rates. Messaging handles guest messages.	With conditions Connect to Booking.com. Setup Set up existing open dates and prices again. Limits Only XML rates sync. Other rates can still be booked, but iGMS cannot see them. Bookings that ended before you connected cannot be fetched. Plan: FLEX / PRO / PRO+
iCal import Import calendars from other tools. Check which details arrive and how updates work.	With conditions Import outside calendars as date blocks. Check plan: Lite includes iCal; confirm this import tool. Up to 10 calendar feeds per listing. Imported blocks are left out of Advanced Analytics and do not start Smart Calendar Rules.	With conditions Import bookings from an outside calendar. Plan: Pro Calendar sharing does not include all messages or payment details.	With conditions Import bookings from outside calendars. Plan: FLEX / PRO / PRO+ Data syncs each hour. You can also refresh it by hand. Google events must start with Reserved or Reservation to block dates. iCal shares limited fields. It does not fully sync rates or messages.
iCal export Export calendar feeds to other tools. A calendar feed is different from an export of full booking records.	With conditions Share current and future bookings and blocked dates. Check plan: Lite includes iCal; confirm calendar export.	With conditions Share your calendar through an iCal link. Details: Check which plan includes this. This shares calendar data, not all the details of a full booking-site connection.	With conditions Share separate booking and cleaning calendars. Plan: FLEX / PRO / PRO+ Each property has its own feeds. The app reading the feed controls how often it checks for changes. Reset the token to stop an old link from working.
Rate sync Send rates to linked booking sites. Check which sites are supported and any limits.	With conditions Share prices with linked sites. Plan: Lite Supports Airbnb, Vrbo and Booking.com.	With conditions Send calendar prices to linked booking sites. Plan: Pro Automatic price updates run every 6 hours. Manual Sync Prices can take up to 5 minutes. Price rules use the currency set on the booking site.	With conditions Share prices and minimum stays with directly linked sites. Plan: FLEX / PRO / PRO+ Set prices for a group of listings or one site. Check Booking.com XML rates and any site markups. iCal does not share full pricing.
Availability sync Send open and blocked dates to booking sites. Check how it works and any limits.	With conditions Share open and blocked dates with linked sites. Plan: Lite Supports Airbnb, Vrbo and Booking.com.	Available Direct bookings update open and blocked dates on linked sites. Plan: Pro	With conditions Share open and blocked dates across linked sites. Plan: FLEX / PRO / PRO+ New bookings and manual bookings block grouped channels. Remove extra Airbnb/Vrbo/Booking.com iCal links for the same bookings to avoid double blocks. External iCal updates can lag.
Reservation sync Import bookings and changes from booking sites, or keep them in sync. Check which sites are supported.	With conditions Sync bookings from linked sites. Plan: Lite Supports Airbnb, Vrbo and Booking.com.	With conditions Bring bookings from linked sites into one calendar. Plan: Pro Connect each booking site and import its bookings.	With conditions See bookings from linked sites together. Plan: FLEX / PRO / PRO+ Airbnb, Vrbo and Booking.com connect directly. Other sites use iCal, with fewer details and slower updates. Reports still use individual listings.
Channel message sync Send and receive guest messages through booking-site connections. Check which sites are supported.	With conditions Airbnb, Vrbo and Booking.com message threads Plan: Lite Email, text and WhatsApp may need extra accounts or fees. Check each service.	Available Airbnb, Vrbo, Booking.com and Houfy messaging Plan: Messaging / Pro	With conditions Read Airbnb, Booking.com, Vrbo and direct guest messages. Plan: FLEX / PRO / PRO+ Group listings with direct connections. You can use different saved messages for each site. We do not know if iCal connections can share messages.
Sync limitations Known delays, fields that do not sync and limits on connections. These details alone do not show how reliable the service is.	With conditions iCal updates usually arrive within one hour. Check plan: Lite includes iCal; confirm these limits. Use either iCal or a direct link for the same calendar. Using both can duplicate dates. Imported entries block dates. You cannot edit them as guest bookings.	With conditions Airbnb setup mode does not send price or date updates. Plan: Messaging / Pro Disconnect your old property-management software. Reconnect Airbnb without setup mode before turning on updates.	With conditions Some dates and prices cannot sync. Plan: FLEX / PRO / PRO+ Manual Airbnb blocks do not import. iGMS cannot see Booking.com rates outside XML. iCal refreshes hourly. Duplicate feeds can block dates twice.
03 / Reservations & calendars
Multi calendar A calendar view showing multiple listings and bookings together.	Available See your listings in one calendar. Plan: Lite	Available See bookings from different sites in one calendar. Plan: Pro	With conditions See your properties in one calendar. Plan: FLEX / PRO / PRO+ Group the listings for each property to see its bookings together. Check that each group is correct.
Manual bookings Enter bookings by hand as well as importing them from booking sites.	Available Add bookings yourself. Plan: Lite	Available Create a reservation by selecting calendar dates Plan: Pro	With conditions Create bookings in the booking calendar Plan: PRO / PRO+ Manual bookings block dates, support email messages and create cleaning tasks. Reports do not include their payout. Make changes in the Booking Calendar.
Booking changes Edit booking fields and check whether changes reach linked booking sites.	With conditions Change stay times, booking status and guest counts. Plan: Lite Ask which date changes are allowed and which updates reach the booking site.	With conditions Change check-in and check-out times on the website or phone app. Plan: Pro Door-code times and timed message fields use your new times. We could not confirm other booking changes in the website or app.	With conditions Edit manual booking details Plan: PRO / PRO+ Use the Booking Calendar to edit the booking. We do not know which changes you can make to bookings from other sites.
Booking cancellation Cancel bookings, with each booking site’s rules and refund limits.	With conditions Cancel bookings through quick actions. Plan: Lite Check the booking site’s cancellation steps. We do not know if canceling also refunds the guest.	With conditions Cancel Airbnb, manual and direct bookings from the calendar. Plan: Pro Cancel bookings from other sites on those sites. Airbnb rules, penalties and decisions about blocking dates still apply. Cancellation does not mean a refund. You cannot cancel after checkout.	With conditions Delete a manual booking and reopen its dates. Plan: PRO / PRO+ Use Delete Booking. For bookings from other sites, that site’s cancellation rules and penalties apply.
Calendar blocking Block dates without making a paid guest booking.	With conditions Block dates for maintenance or preparation. Check plan: Lite includes Multi-Calendar; confirm date blocking.	With conditions Block one day or a range of dates. Plan: Pro When date updates are on, block dates in Host Tools. It can reopen dates blocked only on a booking site.	With conditions Block dates across linked booking sites. Plan: FLEX / PRO / PRO+ Block dates in iGMS. Dates blocked by hand in Airbnb do not copy back to iGMS, so other sites may stay open.
Booking import Move or import existing bookings. Check which sources and file formats are supported.	Lite imports listings and bookings from linked sites. We do not know if it can import booking files. Old Guesty-for-Hosts guides cover a retired product.	With conditions Free help importing past bookings from a CSV file. Plan: Messaging / Pro This uses the migration service. We could not confirm a self-service import tool.	With conditions Import connected-channel bookings and iCal blocks Plan: FLEX / PRO / PRO+ Linked booking sites add bookings. iCal adds date blocks with fewer details. We do not know if you can import bookings from a CSV file.
Guest records Save and view guest or contact history. This does not confirm a full customer-management system.	Available Save guest contact details and preferences. Plan: Lite	With conditions Save the guest’s name, email and phone number with a booking. Plan: Pro We could not confirm a separate guest profile outside booking records.	With conditions Collect details about guests and their travel companions. Plan: PRO / PRO+ Use check-in forms for direct bookings. We do not know if there is a full guest database or if all guest history can be imported.
Booking export Export booking records. Check which file formats are supported.	With conditions Get a booking report by email as a CSV file. Plan: Lite Exports bookings only, with limited filters. For a large export, you may need to narrow the results first.	With conditions Download bookings as a CSV file and choose the columns. Details: Check which plan includes this. Each export covers one year. Canceled bookings are included unless you change the filter.	With conditions Download bookings as a CSV file. Plan: FLEX / PRO / PRO+ Reservations Report exports past, current and future booking data. A booking across two months can appear in both monthly reports. Remove duplicate rows before adding up the counts.
04 / Rates & booking rules
Seasonal rates Set prices for dates or seasons in your rental software.	With conditions Use PriceOptimizer for seasonal and holiday prices. Details: Lite + PriceOptimizer PriceOptimizer costs extra. Overlapping seasonal rules can combine and change the final price.	Available Set price rules for seasons or selected dates. Plan: Pro	With conditions Set prices for selected dates. Plan: FLEX / PRO / PRO+ Change daily prices in the monthly or yearly calendar. We do not know if you can save named seasons and reuse their rules.
Minimum stays Set minimum stays. Check limits for each date and booking site.	With conditions Set default minimum stays for linked sites. Check plan: Lite includes Multi-Calendar; confirm minimum-stay controls. Calendar changes and pricing tools can override defaults. For Expedia, change minimum stays in the calendar, not the property defaults.	With conditions Set the fewest nights guests can book. Plan: Pro Set Minimum Nights replaces existing minimum-stay rules on Airbnb and Vrbo.	With conditions Set minimum stays in the property calendar Plan: FLEX / PRO / PRO+ Set rules for a property’s grouped listings or for one linked site. Each site’s limits still apply.
Gap night rules Adjust rules for unbooked nights between stays.	With conditions Use PriceOptimizer to allow shorter stays in booking gaps. Details: Lite + PriceOptimizer PriceOptimizer costs extra. Turn it on for the listing and apply its advice. Gap advice looks at the next 90 days.	Available Adjust prices for gaps between bookings. Plan: Pro	With conditions Allow shorter stays to fill gaps between bookings. Details: PRO+; connected Airbnb listing PRO+ Revenue Management can change minimum stays in gaps or at their ends. You need a connected Airbnb listing. The tool must be offered in your market. The US is listed.
Length of stay discounts Give discounts based on how long guests stay.	With conditions Offer weekly and monthly discounts on Airbnb, direct and manual bookings. Plan: Lite Discounts do not sync to Booking.com or Vrbo. Airbnb promotions take priority and do not combine with these discounts. The monthly percentage must be at least the weekly percentage. Direct and manual monthly discounts start at 28 nights.	With conditions Offer weekly discounts for 7+ nights and monthly discounts for 28+ nights. Plan: Pro Works with Airbnb, Vrbo, Booking.com, Houfy and direct bookings. Discounts range from 0–99% before fees and taxes. A monthly discount replaces the weekly one; they do not add together.	With conditions Weekly and monthly Airbnb discounts Details: Airbnb channel; PRO / PRO+ for direct-booking discounts Edit discounts in the Airbnb listing editor if your chosen sync type allows it. The pricing table also lists direct-booking discounts for length of stay on PRO/PRO+.
Last minute discounts Give discounts based on how soon guests arrive.	With conditions Use PriceOptimizer to discount stays closer to arrival. Details: Lite + PriceOptimizer PriceOptimizer costs extra. The discount is applied after the base price and other price changes.	Available Lower prices as the arrival date gets closer. Plan: Pro	With conditions Offer last-minute discounts through Dynamic Pricing. Details: PRO+; connected Airbnb listing PRO+ guide currently fixes the discount at 15%. The strategy starts discounts within 21, 14 or 7 days. You need an Airbnb connection. Channel promotions can apply on top.
Dynamic pricing Built-in tools that set prices and connections to outside pricing tools are separate features.	With conditions Use Guesty PriceOptimizer to adjust nightly prices. Details: Lite + PriceOptimizer add-on PriceOptimizer costs extra. Fees depend on your package.	Not supported Built-in price rules do not follow market demand. Plan: Pro Connect an outside pricing service to adjust prices based on the market.	With conditions Built-in tools adjust nightly prices. Details: PRO+; connected Airbnb listing Prices update every 24 hours based on market demand. Set price limits, seasonal and weekend rules, and minimum stays. You need an Airbnb listing. The US is supported; guides disagree about some other countries. Fees and taxes do not change.
Pricing connections Connections to nightly-pricing tools and what they require.	With conditions Connect PriceLabs to change prices and stay rules. Details: Lite / partner PriceLabs You need a PriceLabs account and connection token. PriceLabs cannot send weekly or monthly discounts or extra guest fees to Lite.	With conditions Use PriceLabs prices and minimum stays. Details: Pro + PriceLabs You need a paid PriceLabs account and a Host Tools API access token. Host Tools rules and date overrides can change those prices. If PriceLabs gives no minimum stay, Host Tools uses 1 night.	With conditions PriceLabs, Beyond, Wheelhouse and DPGO Plan: FLEX / PRO / PRO+ You need a separate provider account and its approval. Give PriceLabs the right property location. Turn on access for each property. Its guide says it syncs on its own every four hours.
05 / Guest messaging & AI
Unified inbox See guest message threads from supported booking sites in one view.	Available Read guest messages in one inbox. Plan: Lite	Available Keep guest and cleaner messages with each booking. Plan: Messaging / Pro	With conditions Read Airbnb, Booking.com, Vrbo and direct messages in one inbox. Plan: FLEX / PRO / PRO+ iCal connections do not provide the same guest messaging tools.
Scheduled messages Schedule messages before or after booking dates and times.	With conditions Schedule messages around booking, arrival or departure. Plan: Lite Send through booking sites, email or text. For email or text, you need the guest’s correct contact details. The inbox does not show cleaner messages or replies from people who are not guests. For existing bookings, a new message rule runs only for events that have not happened yet.	Available Send messages around guest stays and cleaning tasks. Plan: Messaging / Pro	With conditions Messages scheduled around arrival and departure Plan: FLEX / PRO / PRO+ Property time zone controls timing. A trigger three days before arrival runs exactly then. Late bookings need the separate last-minute option.
Event triggers Send messages when listed booking events happen.	With conditions Send messages when bookings are confirmed or guests arrive or leave. Plan: Lite Send through booking sites, email or text. For email or text, you need the guest’s correct contact details. The inbox does not show cleaner messages or replies from people who are not guests. For existing bookings, a new message rule runs only for events that have not happened yet.	Available Tell cleaners when bookings are added, changed or canceled. Plan: Messaging / Pro	With conditions Send messages when guests inquire, book, change or cancel. Plan: FLEX / PRO / PRO+ Saved messages also support arrival and departure. Check the properties and timing before turning them on.
Conditional messages Rules that send or skip messages based on booking details.	With conditions Choose when to send messages using booking and message rules. Plan: Lite Send through booking sites, email or text. For email or text, you need the guest’s correct contact details. The inbox does not show cleaner messages or replies from people who are not guests. For existing bookings, a new message rule runs only for events that have not happened yet.	With conditions Offer extra nights when dates next to a booking are free. Plan: Messaging / Pro This rule works only with check-in and check-out message events.	With conditions Send messages based on stay length and back-to-back bookings. Plan: FLEX / PRO / PRO+ Set minimum and maximum stay lengths. Skip repeat check-in messages for back-to-back bookings. You can turn off automation for one guest or one property.
Message templates Reuse message templates and fill them with supported guest or booking details.	Available Saved replies Plan: Lite	Available Use suggested messages, edit them or write your own. Plan: Messaging / Pro	With conditions Reuse saved guest messages. Plan: FLEX / PRO / PRO+ Set messages for each property. JPG, PNG and GIF images can be up to 25MB. Share PDFs as links; attachments are not confirmed.
AI suggested replies AI writes a draft. A person checks or sends it.	With conditions ReplyAI writes drafts you can edit and send. Plan: Lite Turn on ReplyAI before use. Ask Guesty about AI fees and message limits.	With conditions AI writes drafts for you to check and edit. Plan: Pro It uses listing details and past chats.	With conditions AI Assistant writes drafts for you to review and send. Check plan: PRO / PRO+; FLEX is unclear The pricing table lists PRO and PRO+. The FLEX card also lists AI replies. Ask whether FLEX includes them.
AI automatic replies AI sends guest replies without a person approving each one. Check the limits.	With conditions AutoReply can send replies for you. Plan: Lite Turn on the agent and choose which types of messages it can answer. The AI gives each answer a score. You set the score needed to send a reply. You review replies below that score. Ask Guesty about AI fees and message limits.	With conditions AI can send replies when it is confident enough. Plan: Pro The default confidence threshold is 80%. There is also a setting for positive guest messages. Replies below the threshold or with unconfirmed exact details wait for you to review.	With conditions AI Agent can send replies for you. Plan: PRO+ The account owner or admin chooses properties and booking stages. Send at once or after a delay. Answers to inquiries do not accept bookings. Add knowledge as text; the Agent cannot read linked pages or uploaded files.
Approval before AI sends Controls for a person to check an AI reply before it is sent.	With conditions You review the ReplyAI draft, then click Send. Plan: Lite AutoReply is a separate way to send replies for you.	With conditions Choose draft-only mode to review replies before sending. Plan: Pro Auto-send is a different mode. You do not have to approve every reply in that mode.	With conditions Review drafts or let AI send replies. Draft replies AI Assistant needs you to click Send. Listed on PRO and PRO+. Automatic replies AI Agent on PRO+ can send at once or after a delay. During the delay, you can edit the reply or cancel it by replying yourself. It does not wait for approval.
Translations Check automatic message translation. Templates written in several languages are a different feature.	With conditions Translate the latest guest message into your display language. Check plan: Lite includes ReplyAI; confirm translation. Works on current and future guest messages. Very short messages or messages you have answered may not translate.	With conditions Translate a guest’s message with one tap. Plan: Messaging / Pro We could not confirm automatic translation of messages you send.	With conditions Automatic message translation is listed. Check plan: PRO+ is listed, but plan details conflict. The PRO+ card includes it. The comparison table says all plans can request it. Older guides describe saved messages in different languages or a browser extension. Ask how it works now.
SMS messages Text guests by SMS. Check supported countries, phone numbers and fees.	With conditions Send and receive guest texts in the inbox. Details: Check which plan includes this. Save a valid guest phone number. Guests in the US and Canada see a US sender number. The limit is 306 GSM-7 characters or 134 Unicode characters. Longer messages are cut off. Message logs last 14 days. Ask about text-message fees and which plan includes them.	With conditions Send automatic text messages to cleaners or managers. Plan: Messaging / Pro We could not confirm guest text messages or exact text-message fees.	We could not confirm built-in texts to guests, supported countries, sending numbers or fees. Text alerts to cleaners are a separate feature.
Email messages Email guests. Check sender and booking-site limits.	With conditions Email the guest’s main personal or booking-site address. Check plan: Lite includes the inbox; confirm email sending. A booking-site address sends through that site. A personal address sends to the guest’s email.	With conditions Email guests with manual bookings and read replies in the inbox. Plan: Messaging / Pro Enter the booking and the guest’s email address.	With conditions Email guests who booked directly. Plan: PRO / PRO+ A guest email on the reservation creates an inbox thread. The host name is used as sender and messages use the account’s email.
06 / Direct bookings & payments
Website builder Vendor-provided tools to create and host a direct-booking website.	With conditions Build a website for booking requests or instant bookings. Plan: Lite You need a paid Lite plan and payment details. The website is locked during the trial. Connect Airbnb and import listings before setup To accept instant bookings, connect a payment service and collect payment. You must approve booking requests yourself.	Available Build a branded website for one listing, a group or all your listings. Plan: Pro	With conditions Build a direct-booking website from templates. Plan: PRO / PRO+ Use a desktop to create the site. Premium templates need payment details. Your own web address or white label can cost extra. Set up listings, payments and the address before taking bookings.
Booking widget Add a booking engine to a website hosted elsewhere.	With conditions Show the booking website inside your own website. Plan: Lite You need a paid Lite plan and payment details. The website is locked during the trial. Connect Airbnb and import listings before setup To accept instant bookings, connect a payment service and collect payment. You must approve booking requests yourself. External site must support embedding	With conditions Link your website to a booking checkout page. Plan: Pro Works for one listing, not groups. The checkout opens on a linked page. It is not a form placed inside your own page.	With conditions Add a booking form or WordPress plugin to your website. Plan: PRO / PRO+ Set up a direct-booking channel, prices and open dates. Add a booking widget for each property. Connect Stripe to collect online payments.
Custom domain Use your own domain for the provider’s direct-booking website.	With conditions Use your own web address for the booking website. Plan: Lite You need a paid Lite plan and payment details. The website is locked during the trial. Connect Airbnb and import listings before setup To accept instant bookings, connect a payment service and collect payment. You must approve booking requests yourself.	With conditions Use your own web address for direct bookings. Plan: Pro You must own and set up the web address.	With conditions Use your own web address. Details: PRO / PRO+; additional fee A free iGMS web address is available. Using your own address needs DNS setup. PRO and PRO+ charge extra for a custom address or white label.
Payment processors Payment services, with country and plan requirements.	Available Stripe Plan: Lite	With conditions Take direct-booking payments through Stripe, or collect them yourself. Plan: Pro You need a Stripe account to use Stripe. Its fees are separate. Without Stripe, approve booking requests yourself and collect payment outside Host Tools.	With conditions Stripe for supported booking payments Plan: PRO / PRO+ Connect a Stripe account to take online payments for Booking.com and direct or manual bookings. Billing controlled by a channel works differently. Payment processing costs extra.
Payment schedules Schedule booking payments or installments. Check which booking types are supported.	With conditions Collect 100% of payment when a booking is confirmed. Plan: Lite You cannot turn this off or change the schedule. Needs supported Stripe card payments. Excludes Airbnb, Payments by Booking.com and virtual cards.	With conditions Stripe takes full payment when the guest books. Plan: Pro To split payments or take a deposit first, collect payment manually outside Host Tools. Each direct-booking site has one payment setup.	We do not know if payments can be split into automatic installments or retried after a failed charge. Invoices can show a partial payment.
Security deposits Collect or hold refundable deposits. Damage insurance and protection are separate features.	With conditions Add, charge or release a card deposit hold by hand. Plan: Lite You need a valid guest card. Ask for card details separately if the booking site collects payment. Holds last 7 days, or 5 days for Visa.	We could not confirm a built-in tool to hold and release refundable deposits.	With conditions Charge or hold a refundable deposit Booking sites Works for Vrbo, Booking.com and direct bookings. Booking.com allows a charge, not a hold. Timing Vrbo returns unclaimed deposits after 14 days. Stripe holds expire after 7 days and renew automatically. Guests may briefly see two holds. Plan: PRO / PRO+
Refunds Issue refunds through supported payment steps. Check whether fees are refunded too.	With conditions Refund guests from the booking payment screen. Plan: Lite Ask which payment services and booking sites support refunds.	We could not confirm refunds in Host Tools. Canceling a booking does not prove a refund is sent. API changes do not refund Stripe payments.	With conditions Record a refund and complete it in Stripe Plan: PRO / PRO+ For Booking.com and manual/direct billing, a refund entry in iGMS does not send money back. The host must also complete the online refund in Stripe.
Rental agreements Create, send or sign guest agreements. Check whether electronic signatures are supported.	With conditions Let guests sign agreements online. Plan: Lite Set up the Guest App first.	With conditions Require guests to sign a PDF before booking directly. Plan: Pro Upload your contract PDF and set this up for each direct-booking site. This does not guarantee the contract can be legally enforced.	With conditions Rental agreement in the check-in form Plan: PRO / PRO+ Direct-booking forms support short- and long-stay agreements. The guide covers fewer than 28 nights and more than 28. Ask what happens at exactly 28 nights and how signing is recorded.
Guest verification Checks of guest identity or bookings. These do not guarantee you meet legal rules.	Lite’s Guest App collects ID documents. We do not know if it checks them. GuestVerify is not included on Lite.	With conditions Require a government photo-ID check before a direct booking. Plan: Pro The setting covers all bookings on that site. Manual bookings can bypass it.	With conditions Request guest ID photos Plan: PRO / PRO+ PRO/PRO+ forms on direct booking sites collect photos of ID cards. The host can review these photos. We do not know if the tool checks that an ID is real. We also could not confirm checks of faces or other physical traits.
Direct booking fees Fees for direct bookings. Check payment-processing fees and paid protection too.	With conditions Guesty gateway fees are extra to payment-service fees. Plan: Lite Ask for the fee amount. Stripe collects the Guesty fee for each transaction and the first failed attempt. Lite Optimizer’s percentage fee is separate.	With conditions Host Tools adds no fee for direct bookings. Plan: Pro Plan fees and payment processing fees still apply.	We could not confirm all direct-booking fees for each plan. FLEX lists a 0% booking fee. Full direct-booking tools are listed on PRO and PRO+.
07 / Cleaning & operations
Automatic tasks Creates tasks automatically from bookings or events linked to a booking.	With conditions Create repeat tasks for check-in, check-out or new bookings. Check plan: Lite includes Task Management; confirm this task.	With conditions Imported bookings create cleaning jobs in Turno. Details: Check which Host Tools plan includes this. You need a connected Turno account. Turno fees may apply. Use one account on each platform. Link every new property yourself. Set arrival and departure times in Turno; they are not imported.	With conditions Checkout cleaning tasks created automatically Plan: FLEX / PRO / PRO+ Cleaners can be assigned by hand or automatically. Set up at least one cleaner per property. Priority and which cleaners are free decide who gets the task. If no cleaner is free, the task stays unassigned. This needs Admin, Head of Cleaners or Task Management permission. Approved bookings create a cleaning task for checkout, based on property settings. Manual and iCal bookings can create tasks too. This automates cleaning tasks. It does not automatically assign a handyman.
Cleaner access Give cleaners access to tasks or calendars without extra management tools they do not need.	With conditions Cleaners see assigned tasks and related booking and property details. Plan: Lite Cleaners cannot see billing or settings. Their permissions cannot be changed. Guesty’s guides disagree on extra users for Lite. Check before choosing this plan.	With conditions Invite cleaners to see basic booking details. Plan: Pro Choose their listing groups. Cleaners cannot see prices, open dates or the inbox.	With conditions Invite cleaners to see their tasks. Plan: FLEX / PRO / PRO+ Task states include assigned, accepted, completed and rejected. Cleaners update the status. Head cleaners, managers and admins can assign tasks and change their settings. A rejected task needs a reason. A manager must allow calendar access. Each account can join only one team. Cleaners on several teams need a separate account and email for each.
Task checklists Reuse task lists and mark jobs done.	With conditions Use task checklists and see when they were completed. Check plan: Lite includes Task Management; confirm this tool.	We could not confirm built-in task checklists. Cleaner access and a Turno link do not confirm them.	With conditions Basic cleaning checklist Plan: FLEX / PRO / PRO+ Cleaners check off steps and mark the job done. Ask about more detailed checklists and proof of work.
Photo requirements Ask for or require photos of finished work.	With conditions Ask for before-and-after photos in task comments. Check plan: Lite includes Tasks and the app; confirm photo requests. We do not know if photo uploads can be required. Only users with the right role can create tasks.	We could not confirm required cleaning photos. ID photo uploads are a different feature.	The guides cover cleaning steps and checklists. We could not confirm if the built-in cleaning tools ask for or require completion photos. Details: FLEX / PRO / PRO+
Task notifications Send notices when tasks are assigned, changed or completed.	With conditions Send alerts for tasks you create and assign. Check plan: Lite includes Task Management; confirm task alerts. Ask how alerts are delivered.	With conditions Email or text cleaners about bookings, changes and cancellations. Plan: Messaging / Pro These are message alerts, not a way to track task completion.	With conditions Send cleaners text, email and app alerts. Plan: FLEX / PRO / PRO+ Cleaners get task details and a reminder the evening before. The guide says cleaning text alerts are free. Guest text messages are a separate question.
Maintenance tasks Record maintenance jobs or assign them to someone. General reminders are a separate feature.	With conditions Set repeat maintenance and inspection tasks. Check plan: Lite includes Task Management; confirm this task.	We could not confirm a tool to create, assign and track repair jobs.	With conditions Create handyman tasks yourself. Plan: FLEX / PRO / PRO+ Automatic assignment applies to repeat cleaning tasks, not handyman tasks.
Cleaning connections Connections to outside cleaning services, with their setup requirements.	With conditions Send bookings to Turno to schedule cleaners. Details: Lite + Turno You need a Turno account and token. Link each property. Turno fees may apply.	With conditions Connect listings to Turno for cleaning schedules. Details: Check which plan includes this. You need a Turno account and connection token. Turno fees may apply.	With conditions Turno cleaning connection Plan: FLEX / PRO / PRO+ You need your own working Turno account. Approve access and link listings. Set up your cleaners. Unlinking normally deletes cleaning tasks. The guide offers a setting to keep tasks if a booking is canceled after check-in.
08 / Check-in & smart access
Checkin instructions Send check-in details to guests at supported stages of a booking.	Available Show arrival details in the web guest app. Plan: Lite	With conditions Send arrival details in automatic messages. Plan: Messaging / Pro Write and set up your messages first.	With conditions Schedule messages with check-in details. Plan: FLEX / PRO / PRO+ Use Before Check-In or On Check-in Day templates. Property time zone applies. Enable last-minute booking handling if late bookings should receive instructions.
Guest portal A booking page or portal for guests. Check what guests can do there.	With conditions Give guests a web app with booking details and pre-arrival forms. Plan: Lite Set up up to 50 Guest Apps. Payment information, additional information and guidebooks are Pro-only. Forms collect details. ID checks and payment processing are separate.	We could not confirm a guest portal for use after booking. Checkout and ID checks are separate tools.	With conditions Manage Your Stay reservation portal Plan: PRO / PRO+ Website guests can pay, add guests or extend stays without host approval after payment. They cannot shorten stays or reduce guest count. Cancellation requires email/SMS verification. Only active eligible bookings are shown.
Lock connections Supported smart-lock platforms connect directly or through another service.	With conditions LocksManager supports brands including Schlage, Nuki and TTLock. Details: Lite + LocksManager LocksManager costs extra. You need compatible locks and a working connection.	With conditions Connect supported Yale, August, Schlage and other locks through Seam. Details: Pro + smart locks Each connected lock costs USD3 a month. Check your exact lock model.	With conditions Connect supported smart locks. Plan: FLEX / PRO / PRO+ You need a compatible device, the provider’s login and a separate Smart Devices plan. Link each device to its property.
Automatic lock codes Creates lock codes automatically for each booking. Check the required hardware and services.	With conditions Create a different door code for each booking. Details: Lite + LocksManager add-on LocksManager costs extra. You need compatible locks and a working connection.	With conditions Make a new door code for each guest. Details: Pro + smart locks Link a supported lock to the listing. Each lock costs USD3 a month.	We do not know if each booking gets a unique code made automatically. Linked locks can show codes on booking cards and in messages.
Code scheduling Set codes to work only during the stated check-in and checkout times.	With conditions Turn off door codes at the guest’s check-out time. Details: Lite + LocksManager add-on LocksManager costs extra. You need compatible locks and a working connection.	With conditions Choose when door codes start and stop working around a stay. Details: Pro + smart locks You need a connected lock. Features vary by model.	We do not know if codes switch on and off with the stay dates or adjust for early arrival.
Code delivery Send booking access codes to guests through supported channels.	With conditions Send LocksManager door codes in automatic messages. Check plan: Lite + LocksManager; confirm automatic code messages. LocksManager costs extra. The code must exist before the message is sent. Allow enough time after booking for the code to be created.	With conditions Send codes in messages or through supported Airbnb Seamless Entry. Details: Pro + smart locks Airbnb delivery needs a direct connection and a supported 4-digit PIN. Co-hosts cannot use it. Reconnect Airbnb if you first connected before June 9, 2026.	With conditions Add door codes to saved guest messages. Plan: FLEX / PRO / PRO+ Assign a compatible smart lock to the property. Add the code variable to messages. The code also appears on the booking card.
Access extra costs Smart-access software or connections may cost extra. Hardware is a separate cost.	With conditions LocksManager costs extra. Ask for its price. Details: Lite + LocksManager Buy the lock hardware separately.	With conditions USD3 per connected lock each month. Details: Pro + smart locks Buy the lock separately.	With conditions $5 per device per month for Smart Devices Plan: FLEX / PRO / PRO+ You must accept the contract and use hardware that works with it. Vendor hardware and outside services may cost extra. Check the currency and tax terms.
09 / Reports & accounting
Booking reports Reports about bookings. Check which measures they include.	With conditions Filter confirmed bookings by date and listing. Plan: Lite	With conditions See booking counts, booking sites and booking status. Details: Check which plan includes this. Filter by property and date. Your permissions control which properties and money details you can see.	With conditions See booking status, stay details and payouts. Plan: FLEX / PRO / PRO+ Filter by account, year, period, listing or owner. Bookings spanning months appear in each month that applies. Reports exclude iCal platforms.
Occupancy reports See how often your rentals are booked. Filter by date or property.	With conditions See how often properties are booked, by date or property. Plan: Lite Use the desktop dashboard. This is not in the Lite phone app.	With conditions See how often your properties are booked. Details: Check which plan includes this. Filter by property and date. Your permissions control which properties and money details you can see.	With conditions Occupancy and performance dashboard Plan: FLEX / PRO / PRO+ Occupancy is booked nights divided by available nights. Your role and assigned properties affect what you see in the dashboard. Check which source channels cover your properties.
Revenue reports Revenue reports and the measures they include. These are separate from financial accounting.	With conditions See payouts, commission and income per available listing. Plan: Lite Includes canceled bookings. Use the desktop dashboard. Its currency comes from the Airbnb account.	With conditions See income and average nightly prices by listing or booking site. Details: Check which plan includes this. Filter by property and date. Your permissions control which properties and money details you can see.	With conditions See monthly income. PRO+ adds a cashflow report. Plan: FLEX / PRO / PRO+ Monthly report supports property/account/time filters. Vrbo is listed as Nights Sold only. Do not treat its row as complete revenue. iCal platforms are excluded.
Owner statements Statements for property owners. Check which income and expenses they include.	Not supported Not included on Lite Plan: Lite	We could not confirm owner statements. Owner access to booking finances is a different feature.	With conditions Monthly property-owner statements Owner access One owner per property. Owners see statements only after they are final. Finalizing Finalize periods in date order. Booking totals keep the settings from their first statement. Ask who can finalize statements; the guide gives conflicting role details. Plan: PRO+
Expense tracking Record property or booking expenses in the software.	We do not know if Lite tasks let you enter costs. General Guesty task pages mention this, but the Lite guide does not confirm it.	We could not confirm a tool to enter and track expenses.	With conditions Property expenses and adjustments Plan: PRO+ PRO+ lets you record services, supplies and credits for statements. You cannot delete finalized expenses. To correct them, use credits or reopen periods. The history stays saved.
Accounting connections Which accounting tools connect and what they can share.	We could not confirm a Lite connection to accounting software. Pro’s paid Trust Accounting tool is not included on Lite.	We could not confirm a supported connection to an accounting service.	We could not confirm a direct link to accounting software such as QuickBooks or Xero.
Report exports Download reports in the listed file types.	With conditions Get a booking report by email as a CSV file. Plan: Lite Exports bookings only, with limited filters. For a large export, you may need to narrow the results first.	With conditions Download booking reports as CSV files. Details: Check which plan includes this. Each export covers one year. Choose columns, dates, listings and booking status. We could not confirm downloads of dashboard charts or PDF reports.	With conditions Download booking CSV files and monthly income PDFs. Plan: FLEX / PRO / PRO+ You can print monthly income reports or save them as PDFs. We do not know if all other data and files can be exported.
10 / Team & owner access
Team users Extra staff accounts, with any user or plan limits.	With conditions Invite Admin and Cleaner users. Plan: Lite Guesty’s guides disagree on extra users for Lite. Check before choosing this plan. Ask for the user limit.	Available Invite Assistant, Virtual Assistant, Owner and Cleaner users Plan: Pro	With conditions Invite staff and choose what they can access. Plan: FLEX / PRO / PRO+ We could not confirm a user limit or a fee for each user. Extra tools for support staff are sold separately.
User permissions Choose what each person can see and do.	With conditions Choose Admin or Cleaner. The roles have fixed access. Plan: Lite Admins have full access. Cleaner permissions cannot be changed. Guesty’s guides disagree on extra users for Lite. Check before choosing this plan.	With conditions Roles control what each user can view or change. Plan: Pro Permissions vary by role. We could not confirm custom controls for every field.	With conditions Choose a role and change what it can access. Plan: FLEX / PRO / PRO+ Choose a main role. Change what it can access. Administrators always see all properties. Choose another role if you need to limit access.
Choose which properties each person can access Choose which properties a person can access.	We do not know if you can choose which properties a Lite user sees. Cleaner access alone does not confirm this. Guesty’s guides disagree on whether Lite allows extra users.	Available Give users access to selected listing groups. A group can have one listing. Plan: Pro	With conditions Choose which properties, groups, labels or accounts staff can see. Plan: FLEX / PRO / PRO+ Administrators cannot be restricted. Owners use Access as Owner only; each property can have one assigned owner.
Owner portal Let owners view property, booking or financial details.	Not supported Not included on Lite Plan: Lite	With conditions Owners can see booking finances and block dates for their own stays. Plan: Pro Owners use a role in the account, not a separate branded portal. Owners cannot use the inbox or add manual bookings.	With conditions Owner access to assigned properties Plan: PRO / PRO+ PRO/PRO+ has an owner portal. Property owners get Access as Owner, not general label/account grants. PRO+ statements are view-only. They appear once final.
Mobile app A mobile app. A website that fits a phone screen does not confirm an app.	Available Use the phone app for bookings, messages and tasks. Plan: Lite	Available iPhone and Android apps with alerts. Plan: Messaging / Pro	With conditions Use the iOS or Android app. Plan: FLEX / PRO / PRO+ Cleaners can see tasks and get app alerts. We do not know if every desktop tool also works in the app.
11 / Integrations & data access
Public API An API for outside developers. API connections to booking sites alone do not confirm developer access.	Not supported Not included on Lite Plan: Lite	With conditions Connect your own software through the API. Details: Check which plan includes API access. Sign in through a Host Tools account. Partner API keys need separate approval.	With conditions Connect your own software through the API. Details: PRO / PRO+; access on request Register your app and get the user’s permission before connecting.
API access conditions Who can use the developer API, including required plans, approval and access limits.	Not supported Open API is not included on Lite. Plan: Lite Partner connections use separate tokens. They do not provide public developer access.	With conditions Use an account token or OAuth to connect software. Details: Check which plan includes API access. Partner keys need approval.	With conditions Register your app and ask users for access. Details: PRO / PRO+; access on request Join the developer program first. Each user must approve what your app can do.
Webhooks Sends notices about events to linked systems.	We could not confirm outgoing event alerts on Lite. Its partner connections do not confirm this, and Open API is not included.	With conditions Send booking data to another tool when message-rule events happen. Details: Check which plan includes this. Set up the receiving web address. Events include new or changed bookings and times around arrival or departure.	With conditions Send alerts about bookings, calendars, guests, properties and messages. Details: PRO / PRO+; ask for API access. Your app needs permission for each task. Support handles signup. Calendar alerts are available on request. They need a 200 OK reply. Otherwise, retries wait longer each time. Signing with a shared secret is optional. You must set it up.
Zapier A Zapier connection with stated events, actions or plan requirements.	Guesty has Zapier beta guides, but we do not know if Lite can use this connection.	With conditions Send booking data to Zapier using webhooks. Details: Check which plan includes this. Set up a receiving web address and a Zapier workflow. Extra fees may apply. A ready-made Host Tools app in Zapier is not confirmed.	We could not confirm a supported iGMS app for Zapier.
Data export Check which data you can take with you, beyond calendar feeds. Ask which file types you can download.	With conditions Get a booking report by email as a CSV file. Plan: Lite Exports bookings only, with limited filters. For a large export, you may need to narrow the results first.	With conditions Download bookings as CSV files from Settings → Data Export. Details: Check which plan includes this. Each export covers one year. Choose columns, dates, listings and booking status.	With conditions Reservation CSV and calendar/task feeds Plan: FLEX / PRO / PRO+ You can export bookings to CSV. You can export booking and cleaning calendars through iCal. We could not confirm a full account export with guest attachments and all history.
12 / Setup & support
Onboarding Setup help, including whether it is optional or costs extra.	Available One-to-one guided setup Plan: Lite	Available Free personalized setup Plan: Messaging / Pro	With conditions Follow a setup checklist or get guided help. Details: PRO / PRO+; setup-session conditions apply Pricing lists guided setup on PRO/PRO+. Its FAQ offers a free setup session for accounts with ten or more connected properties. Check what help is included for fewer properties.
Moving your data Help or tools to import records from another system.	We could not confirm current help moving data to Lite. Pro import guides and old Guesty-for-Hosts guides do not confirm Lite support.	With conditions Free help moving booking sites, calendars and past bookings from CSV files. Plan: Messaging / Pro Book a migration call. Help with message rules and locks is included.	You can link booking sites and import calendars. Ask support about moving other data; we could not confirm bulk imports or help moving from another system.
Help center Public guides and help pages. These alone do not show the quality of support.	Available Public help center Plan: Lite	Available Public searchable help center Details: Public guides	With conditions Read help articles and guides. Plan: FLEX / PRO / PRO+ You can read the guides without paying for a support chat. Help with your own account depends on your plan.
Email support Email support, with any plan limits. Response time is unconfirmed.	With conditions Get email support 24/7 through the dashboard, app or form. Check plan: Confirm email support on Lite.	With conditions Contact support by email. Details: Public contact We could not confirm a guaranteed reply time or support level for each plan.	With conditions Contact support by email or form. Plan: FLEX / PRO / PRO+ Online support is staffed 24 hours on weekdays and 5am–5pm EST on weekends. FLEX lists replies within 48 hours. We could not confirm a faster response time for everyone.
Chat support Live or in-app support chat. Check whether help comes from a person, an AI bot or self-service pages.	Available 24/7 live chat Plan: Lite	We could not confirm live chat with a person. The help center has a Fin bot.	With conditions Contact support through chat. Plan: FLEX / PRO / PRO+ Use chat for urgent issues. Staff are online 24 hours on weekdays and 5am–5pm EST on weekends. FLEX lists replies within 48 hours.
Phone support Phone support, with any plan or country limits.	Not supported Not included on Lite Plan: Lite	We could not confirm general phone support. Setup and migration calls are separate services.	With conditions Request phone support. Details: PRO / PRO+ upon request We could not confirm phone hours or a promised response time for all users.
13 / API features
API features are listed below. Each row shows its access rules. Live operation is not confirmed.
Documented API versions Versions listed in the public API guides. This does not guarantee they work with your setup.	Not supported Open API is not included on Lite. Plan: Lite	Available OpenAPI 3.0.0; contract version 1.10.0 Details: Check which plan lets you connect your own software.	With conditions Uses v1 and v2 API paths. Details: PRO / PRO+; ask for API access. Your app needs permission for each task. Reading data, calendars and messages uses v1 paths. Bookings, door codes and related tasks use v2 paths. The JSON Schema guide explains response formats. It is not a downloadable OpenAPI file.
API authentication Security methods listed in the API guide. Approval to use the API and the right plan are separate requirements.	Not supported Open API is not included on Lite. Plan: Lite	With conditions Use OAuth2 or an older authToken header. Details: Check which plan lets you connect your own software. Use OAuth for new connections. Older partner API keys are separate and no longer recommended. OAuth access tokens last 1 hour. Refresh tokens last 30 days. Refreshing replaces the old tokens.	With conditions Use an access token. Details: PRO / PRO+; ask for API access. Your app needs permission for each task. An approved app exchanges a code for a token. Add access_token to the URL query for each API request.
Read property records Read property records through the API.	Not supported Open API is not included on Lite. Plan: Lite	With conditions Read all listings including disabled listings Details: Check which plan lets you connect your own software. Connect through a Host Tools account using OAuth or an older authToken.	With conditions Read properties and listings Details: PRO / PRO+; ask for API access. Your app needs permission for each task. Results come in pages. Your app can only read properties in the approved account. Insurance settings and door codes need extra permissions.
Read reservation records An API tool reads booking records.	Not supported Open API is not included on Lite. Plan: Lite	With conditions Read a booking, or listing bookings that overlap your chosen dates. Details: Check which plan lets you connect your own software. Connect through a Host Tools account using OAuth or an older authToken. Inquiries without stay dates use the inquiry date.	With conditions Read bookings with date and status filters Details: PRO / PRO+; ask for API access. Your app needs permission for each task. You need messaging, smart-locks or external-cleaning-management permission. Missing counts by guest type are unknown. Some connections use zero as a default. Counts by guest type may not add up to the total.
Create bookings An API tool creates bookings. This does not confirm the same steps are available in the interface.	Not supported Open API is not included on Lite. Plan: Lite	With conditions Create an internal reservation for a listing Details: Check which plan lets you connect your own software. Connect through a Host Tools account using OAuth or an older authToken.	With conditions Create direct bookings Details: PRO / PRO+; ask for API access. Your app needs permission for each task. Use v2/book-property with direct-bookings permission. This works only for airgms bookings. Send stay dates, guest details, total payout and currency. It creates an invoice unless you turn that off.
Update bookings An API tool changes booking fields. Check which fields and booking sites it supports.	Not supported Open API is not included on Lite. Plan: Lite	With conditions Change booking contacts, times and notes. Manual and direct bookings also allow date and amount changes. Details: Check which plan lets you connect your own software. Connect through a Host Tools account using OAuth or an older authToken. Change dates, guest counts and payouts for booking-site reservations on that booking site. Moving dates checks availability again. It does not recalculate payouts, charge Stripe again or send a Stripe refund.	With conditions Update direct bookings by reservation code Details: PRO / PRO+; ask for API access. Your app needs permission for each task. Use v2/book-property with reservation_code and the required booking fields. You need direct-bookings permission. This works only for airgms bookings. We do not know if you can edit bookings from other sites.
Read guest data Read guest records through a separate API tool or as part of a booking response. Check which option is supported.	Not supported Open API is not included on Lite. Plan: Lite	With conditions Read guest contact details from booking records. Details: Check which plan lets you connect your own software. We could not confirm a separate guest directory.	With conditions Read guest records Details: PRO / PRO+; ask for API access. Your app needs permission for each task. You need messaging permission. Filter by guest UID or platform. Results come in pages. Names and photos may be missing. Contact details depend on the booking source.
Update guest records Updates guest records, not just contact fields on a booking.	Not supported Open API is not included on Lite. Plan: Lite	We could not confirm updates to separate guest records. Booking contact changes are a different function.	We do not know if the API can update a guest record on its own. Details: PRO / PRO+; ask for API access. Your app needs permission for each task.
Read guest messages An API tool reads guest messages or conversation details.	Not supported Open API is not included on Lite. Plan: Lite	With conditions Read messages linked to a booking. Details: Check which plan lets you connect your own software. Your account needs access. Attachment links expire after one hour. New attachments may not be ready yet.	With conditions Read threads with their messages Details: PRO / PRO+; ask for API access. Your app needs permission for each task. You need messaging permission. Results come in pages. Filter by booking, thread or date updated. There are limits on combining these filters.
Send guest messages An API tool adds or sends guest messages. Check access requirements separately.	Not supported Open API is not included on Lite. Plan: Lite	With conditions Send a text-only guest message for a booking. Details: Check which plan lets you connect your own software. Connect through a Host Tools account using OAuth or an older authToken. This action cannot send photos or videos.	With conditions Send a message to a booking guest Details: PRO / PRO+; ask for API access. Your app needs permission for each task. You need messaging permission. Direct-booking guests get email. Other guests get messages through their booking site. Length limits vary. Use the returned message UID to check if it arrived.
Read nightly rates Read rates through an API tool or nightly-price fields in a calendar response.	Not supported Open API is not included on Lite. Plan: Lite	With conditions Read date prices, minimum nights and arrival/departure restrictions Details: Check which plan lets you connect your own software. Connect through a Host Tools account using OAuth or an older authToken.	With conditions Read nightly prices and minimum stays Details: PRO / PRO+; ask for API access. Your app needs permission for each task. Calendar records include currency, price and min_stay before booking-site markups. Read up to one year at a time. Your app needs permission to read the calendar.
Update nightly rates Send nightly prices through the API. This is separate from working out which price to use.	Not supported Open API is not included on Lite. Plan: Lite	With conditions Set listing prices and calendar restrictions Details: Check which plan lets you connect your own software. Connect through a Host Tools account using OAuth or an older authToken.	With conditions Update calendar rates and minimum stays Details: PRO / PRO+; ask for API access. Your app needs permission for each task. You need the calendar-control scope. A price must include its currency. Batch results may show ignored dates or warnings. Check the status of returned request IDs. Do not assume the request finished successfully at once.
Read availability calendar Read open dates or calendar nights through the API.	Not supported Open API is not included on Lite. Plan: Lite	With conditions Read blocked dates for a listing. Details: Check which plan lets you connect your own software. Your account needs access. Choose the listing and date range.	With conditions Read property calendar for up to one year Details: PRO / PRO+; ask for API access. Your app needs permission for each task. You need calendar-control, direct-bookings or external-cleaning-management permission. Prices exclude any markup for a booking site. Older base fields repeat the current values.
Read payment records Reads actual payment records. Changing payment settings or making payment links is a separate feature.	Not supported Open API is not included on Lite. Plan: Lite	We could not confirm access to individual payment records. Quotes and booking payout totals do not confirm it.	We do not know if the API can read individual payment records. Details: PRO / PRO+; ask for API access. Your app needs permission for each task.
Read refund records An API tool reads refund records. This does not confirm that it can issue refunds.	Not supported Open API is not included on Lite. Plan: Lite	We could not confirm access to refund records.	We do not know if the API can read refund records. Details: PRO / PRO+; ask for API access. Your app needs permission for each task.
Read owner records Read property-owner records through the API.	Not supported Open API is not included on Lite. Plan: Lite	We could not confirm access to separate owner records.	With conditions Read team contacts with the property-owner role. Details: PRO / PRO+; ask for API access. Your app needs permission for each task. Use GET v1/team-members with member_roles=property_owner and tasks permission. These are team contacts. They do not show ownership records, owner statements or which properties each person owns.
Custom data fields API tools for custom fields or extra booking details. Check which types of data each tool supports.	Not supported Open API is not included on Lite. Plan: Lite	We could not confirm tools to add your own custom fields.	We do not know if the API supports fields you create yourself. Details: PRO / PRO+; ask for API access. Your app needs permission for each task.
Manage webhook plans API tools to list, create or remove webhook plans. A guide to receiving webhook updates alone does not confirm these controls.	Not supported Open API is not included on Lite. Plan: Lite	With conditions Read the saved webhook address. Details: Check which plan lets you connect your own software. Connect through a Host Tools account using OAuth or an older authToken. Separate actions can set or delete the address. Partner or OAuth-client permissions apply.	Ask support to set up event alerts. We do not know if the API can list, add or remove them. Details: PRO / PRO+; ask for API access. Your app needs permission for each task.
Documented throttling response The API lists error 429 for too many requests or another stated request limit. Exact numeric limits need separate confirmation.	Not supported Open API is not included on Lite. Plan: Lite	With conditions Too many requests return HTTP 429. Details: Check which plan lets you connect your own software. We could not confirm the request limit or when it resets.	With conditions Up to 1,000 requests per minute per token Details: PRO / PRO+; ask for API access. Your app needs permission for each task. Too many requests returns code16. We do not know if some tools have different limits.
Reservation pagination Read booking records a page at a time. Check the default page size and any maximum.	Not supported Open API is not included on Lite. Plan: Lite	With conditions Read listings in batches of 1–500, using a cursor to get the next batch. Details: Check which plan lets you connect your own software. Leave out limit to get every listing. Follow nextCursor until it is null. Keep following nextCursor even if an open-date filter returns fewer listings than limit.	With conditions Results come in pages. Details: PRO / PRO+; ask for API access. Your app needs permission for each task. Bookings use has_next_page to show if more results remain. Message threads use hasNextPage. We do not know if one page-size setting works across all tools.

Compare property management software for daily work — Guesty Lite vs Host Tools vs iGMS

List the jobs you want to handle in one place. Check booking sites, guest messages, payments and staff access first. Then compare the plan and extras needed for those jobs. A long feature list will not show whether your booking sites and work rules are covered.

Guesty Lite: what to consider

Check the tools in your billing choice and any paid extras. Cleaner access has fixed permissions. A partner link does not give you access to the public API for custom software links. Read the Guesty Lite profile for its plans and requirements.

Host Tools: what to consider

Check whether cleaner notices meet your needs. They do not establish built-in task checklists. When availability sync is on, block dates in Host Tools; blocks made only on a booking site can reopen. Read the Host Tools profile for its plans and requirements.

iGMS: what to consider

Check PRO+ if you need owner statements. Ask which AI and translation tools your plan includes; published details differ. Calendar-link bookings can have less detail than direct links. Read the iGMS profile for its plans and requirements.

Explore all property management options, how to choose property management software, how to plan a software switch to continue your shortlist.

Common questions

What should I test before switching to one of these tools?

Check future bookings, blocked dates and rate plans before the new system takes control. Then look at rates and fees on each booking site. A link marked connected does not prove that every booking or price rule moved across.

How should I compare the full setup for Guesty Lite, Host Tools and iGMS?

List the main software and any extras on their own. Extras can include lock tools, guidebooks, paid modules and a team to answer guests. Ask which tasks your quote covers. Name the person who will do the work that remains. An inbox or task list does not do it all for you.

Does Guesty Lite’s ReplyAI send its suggested reply for me?

The ReplyAI draft workflow asks you to review the reply and send it. Check the details and change the text first if needed. This describes ReplyAI drafts; it does not mean every Guesty AI tool needs a manual send.

Where should I block owner stays when Host Tools syncs availability?

Block the dates in Host Tools when its availability sync is on. It then acts as the main calendar. A manual block made on a booking site is not treated as a booking and may reopen. Check the block on each linked site.

Why might an available Booking.com rate not send bookings to iGMS?

Check the rate-plan type. iGMS says only XML rate plans work with its Booking.com link. A non-XML plan may stay bookable without sending its bookings to iGMS. Ask Booking.com to confirm the mapping for every rate plan you sell.

Guesty Lite vs Host Tools vs iGMS

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Guesty Lite

Host Tools

iGMS

Compare property management software for daily work — Guesty Lite vs Host Tools vs iGMS

Guesty Lite: what to consider

Host Tools: what to consider

iGMS: what to consider

Common questions

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