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Guesty Lite vs Host Tools vs Hostfully Property Management Platform

Comparing

Compare Guesty Lite vs Host Tools vs Hostfully Property Management Platform for daily rental work. Check bookings, guest messages and daily tasks. Choose a plan that covers the jobs you need.

Overview

Guesty Lite

Bring booking-site tools, guest messages, a shared calendar and tasks together.

Best for: Managing bookings, messages and assigned cleaning tasks in one place.

Host Tools

Automate guest messages. Pro adds calendar tools, rate rules, direct booking and team access.

Best for: Guest messages and cleaner notices, with Pro for broader booking tools.

Hostfully Property Management Platform

Manage booking calendars, guest messages, direct bookings, team tasks and owner reports.

Best for: Keeping booking work, staff tasks and owner reports in one system.

Compare features by plan.

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Guesty Lite versus Host Tools versus Hostfully: features, plans and limits.
What matters to youGuesty LiteProperty managementHost ToolsProperty managementHostfullyProperty management
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At a glance / Prices for your properties
PropertiesGuesty lists 1–3 listings. Another page says 5 or fewer. Ask Guesty how many your account can use.Host Tools lists prices for 1–134 properties. It is unclear whether Enterprise starts at 134 or above 134. Ask about your account’s limit.Growth is aimed at 1–50 listings, Pro at 1–199 and Enterprise at 200+. Check who qualifies and the limits in your contract.
OverviewGuesty Lite combines booking-site tools, messages, a shared calendar and tasks.Messaging automation and a Pro plan adding calendar, rates, direct booking and team access.Property management software with booking-site connections and a shared calendar. It has guest messages, direct bookings, team tasks and owner reports. Open API, Digital Guidebooks and smart-device services are listed as extras.
Plans and add-ons
Guesty Lite

Guesty lists 1–3 listings. Another page says 5 or fewer. Ask Guesty how many your account can use.

PriceOptimizer · add-on

Paid add-on. Hardware, partner services and usage may cost extra.

LocksManager · add-on

Paid add-on. Hardware, partner services and usage may cost extra.

Messaging

Send messages to guests and cleaners, use mobile tools and translate messages. Calendar and price tools need Pro.

Pro

Adds calendar and rate tools, direct booking, team access and AI. Optional smart locks cost another USD 3 per lock each month.

Enterprise

Ask Host Tools for an Enterprise quote. Its site is unclear whether Enterprise starts at 134 properties or only above 134. Confirm which plan you can use and what it includes.

Smart locks · add-on

You need Pro, plus USD 3 per connected lock each month. You need supported hardware and a linked account.

Growth

Aimed at 1–50 listings. Prices start at $15 per property each month, plus a platform fee. Ask for a full quote.

Pro

Aimed at 1–199 listings. Prices start at $25 per property each month, plus a platform fee. Ask for a full quote.

Enterprise

Aimed at 200 or more listings. Ask for a quote.

1-property price for your selection
Standard Lite from USD 29/listing/monthPublic prices are starting rates, not confirmed totals for this account size. The 1–3 listing audience is not a firm limit.
Plan prices and conditions

Standard Lite: Price not confirmed

Starts at USD 29 per listing each month with monthly billing. This is a starting rate, not a confirmed account total. The advertised 1–3 listing range is not a firm limit.

LiteOptimizer: Price not confirmed

The advertised monthly rate starts at USD 9 per listing. It adds 1% per reservation. We could not confirm the exact yearly billing terms. These are starting rates. Your total is not confirmed. The marketed range of 1–3 listings is not a firm limit.

Messaging entry plan account price · USD 30.00Monthly billing selection · You pay for enabled listings. Linked listings for the same property count once. Disabled listings are not billed. Mid-month changes can bring charges or credits. Tax treatment is not confirmed.
Plan prices and conditions

Messaging: USD 30

You pay for enabled listings. Linked listings for the same property count once. Disabled listings are not billed. Mid-month changes can bring charges or credits. Tax treatment is not confirmed.

Pro: USD 32

You pay for listings that are turned on. Listings on different booking sites count once when linked to the same property. Listings that are turned off are not billed.

Changes during a billing period may add a charge or credit.

Ask how tax applies.

Optional smart locks cost an extra USD 3/connected lock/month; Hardware and payment-processing costs are separate.

Enterprise: Contact the provider for a quote.

Request a complete quoteGrowth starts at $15/property/month. Pro starts at $25/property/month. Both add a platform fee whose amount is not given. These are starting rates, not full account totals. Check the billing commitment, extras, transaction fees and taxes.
Plan prices and conditions

Growth: Contact the provider for a quote

Starts at $15 per property each month, plus a platform fee. It is aimed at 1–50 listings. Ask for a full quote and the contract term.

Pro: Contact the provider for a quote

From $25/property/month plus platform fee; marketed for 1–199 listings. The complete account price and billing commitment require a quote.

Enterprise: Contact the provider for a quote

Custom quote; marketed for 200+ listings. The complete account price and billing commitment require a quote.

Limits and requirements
  • Lite does not include the public developer API. Approved partner connections are separate.
  • Cleaner permissions cannot be changed. The current role guide and overview disagree on whether multiple users require Pro.
  • When availability sync is enabled, block dates in Host Tools: channel-only blocks can be reopened.
  • Stripe takes full payment at booking. For split payments or deposit schedules, collect payments by hand through an outside service.
  • Cleaner alerts and Turno projects do not confirm built-in task management or checklists.
  • Growth is aimed at 1–50 listings, Pro at 1–199 and Enterprise at 200+. These ranges do not confirm strict limits.
  • Starting per-property rates exclude a platform fee whose amount is not stated. Open API, Digital Guidebooks and Devices are add-ons. Their complete current prices are not confirmed here.
  • InboxAI suggests replies for host review. The help guides say it does not translate existing messages or act as an email autoresponder.
  • For iCal, make changes at the source system and allow sync delays. Vrbo refunds must be processed manually. Check how refunds work for each channel.
01 / Plans & requirements
Plan options

Plans offered for this rental software. Optional modules are separate from plan levels.

Available

Guesty Lite

Plan: Lite

Available

Messaging, Pro and Enterprise. Ask for an Enterprise quote.

Plan: Messaging / Pro / Enterprise

Available

Growth; Pro; Enterprise

Plan: Growth / Pro / Enterprise

Property limits

Listing or property limits for each plan. A target customer range does not confirm a strict limit.

Guesty lists 1–3 listings. Another page says 5 or fewer. Ask Guesty how many your account can use.

  • We could not confirm a firm property limit. Pricing targets 1–3 properties for Lite and 4–199 for Pro. The Lite overview says 5 or fewer, so check which range applies.
With conditions

The price table covers up to 134 listings. Larger accounts need an Enterprise quote.

Host Tools lists prices for 1–134 properties. It is unclear whether Enterprise starts at 134 or above 134. Ask about your account’s limit.

Plan: Messaging / Pro / Enterprise

  • Host Tools gives two different starting points for Enterprise: 134 listings or above 134. Ask which applies.
  • We could not confirm a firm account limit.
With conditions

Hostfully lists Growth for 1–50 properties, Pro for 1–199 and Enterprise for 200+.

Growth is aimed at 1–50 listings, Pro at 1–199 and Enterprise at 200+. Check who qualifies and the limits in your contract.

Plan: Growth / Pro / Enterprise

  • These are advertised ranges. We could not confirm firm limits.
How you are charged

How plan fees are worked out and billed. Check whether you pay per listing, per account or a share of booking income.

With conditions

Pay per listing, monthly or yearly. Optimizer adds a booking fee.

Plan: Lite

  • Listed rates are starting prices. Ask for your account’s total.
With conditions

Pay for enabled listings. The same property on several booking sites counts once.

Plan: Messaging / Pro

  • Yearly prices are shown per month, but you pay for the year.
  • Disabled listings are not billed. Changing enabled listings may adjust the bill for part of the month.
With conditions

Pay a starting rate per property, plus a platform fee.

Plan: Growth / Pro / Enterprise

  • The platform fee and final quote are not listed. The starting rate is not your full bill.
Booking fees

Fixed or percentage fees on bookings. Check which transactions they apply to.

With conditions

Lite Optimizer adds 1% per booking.

Plan: Lite

  • This fee applies to Lite Optimizer. It is not confirmed for every Lite option.
With conditions

Host Tools adds no fee for direct bookings.

Plan: Pro

  • Plan fees and payment processing fees still apply.
With conditions

Growth adds a 1% payment-service fee and 0.85% direct-booking fee. Pro and Enterprise waive these Hostfully fees.

Plan: Growth / Pro / Enterprise

  • Outside payment-provider fees are not covered by this statement.
Paid add-ons

Features or services that cost extra beyond your plan.

With conditions

PriceOptimizer, LocksManager and Damage Protection add-ons

Plan: Lite

  • Ask about add-on prices and fees for each transaction.
With conditions

Smart-lock tools cost USD3 per connected lock each month.

Details: Pro + smart locks

  • Buy a supported lock and connect it.
Available

Open API; Digital Guidebooks; Hostfully Devices

Plan: Growth / Pro / Enterprise

Trial

Trial length and rules. A demo is different from a free trial.

Available

14-day free trial; no credit card or commitment

Plan: Lite

Available

Fourteen-day trial without a card

Plan: Messaging / Pro

Available

No free trial; free demo

Plan: Growth / Pro / Enterprise

Setup fees

One-time setup fees. A missing price does not mean setup is free.

We could not confirm a setup fee for Lite or that setup is free. Ask for the total before buying.

Available

Personalized setup and migration are free

Plan: Messaging / Pro

Setup help is listed. We could not confirm its fee or whether it is free.

02 / Channels & sync
Airbnb connection

How to connect Airbnb, and which accounts and listings qualify.

With conditions

Connect to Airbnb.

Plan: Lite

With conditions

Direct Airbnb connection

Plan: Messaging / Pro

  • You need Pro to manage calendars and rates. Messaging handles guest messages.
Available

Connect directly to Airbnb.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • Booking-site limits apply.
Vrbo connection

How to connect Vrbo, and which accounts and listings qualify.

With conditions

Connect to Vrbo.

Plan: Lite

With conditions

Direct Vrbo connection

Plan: Messaging / Pro

  • You need Pro to manage calendars and rates. Messaging handles guest messages.
Available

Connect directly to Vrbo.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • Booking-site limits apply.
Booking.com connection

How to connect Booking.com and which accounts and listings qualify.

With conditions

Connect to Booking.com.

Plan: Lite

With conditions

Direct Booking.com connection

Plan: Messaging / Pro

  • You need Pro to manage calendars and rates. Messaging handles guest messages.
Available

Connect directly to Booking.com.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • Booking-site limits apply.
iCal import

Import calendars from other tools. Check which details arrive and how updates work.

With conditions

Import outside calendars as date blocks.

Check plan: Lite includes iCal; confirm this import tool.

  • Up to 10 calendar feeds per listing.
  • Imported blocks are left out of Advanced Analytics and do not start Smart Calendar Rules.
With conditions

Import bookings from an outside calendar.

Plan: Pro

  • Calendar sharing does not include all messages or payment details.
With conditions

Import outside calendars through iCal links.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • Choose a one-time import or ongoing updates. Do not add iCal for a site already linked through the API.
iCal export

Export calendar feeds to other tools. A calendar feed is different from an export of full booking records.

With conditions

Share current and future bookings and blocked dates.

Check plan: Lite includes iCal; confirm calendar export.

With conditions

Share your calendar through an iCal link.

Details: Check which plan includes this.

  • This shares calendar data, not all the details of a full booking-site connection.
Available

Share calendars with optional holds, guest details and bookings from other sites.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • Choose what the calendar shares. This is not a full financial export.
Rate sync

Send rates to linked booking sites. Check which sites are supported and any limits.

With conditions

Share prices with linked sites.

Plan: Lite

  • Supports Airbnb, Vrbo and Booking.com.
With conditions

Send calendar prices to linked booking sites.

Plan: Pro

  • Automatic price updates run every 6 hours. Manual Sync Prices can take up to 5 minutes.
  • Price rules use the currency set on the booking site.
Available

Send nightly prices and booking rules to linked sites.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

Availability sync

Send open and blocked dates to booking sites. Check how it works and any limits.

With conditions

Share open and blocked dates with linked sites.

Plan: Lite

  • Supports Airbnb, Vrbo and Booking.com.
Available

Direct bookings update open and blocked dates on linked sites.

Plan: Pro

Available

Share open and blocked dates.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

Reservation sync

Import bookings and changes from booking sites, or keep them in sync. Check which sites are supported.

With conditions

Sync bookings from linked sites.

Plan: Lite

  • Supports Airbnb, Vrbo and Booking.com.
With conditions

Bring bookings from linked sites into one calendar.

Plan: Pro

  • Connect each booking site and import its bookings.
Available

Share booking updates in both directions.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

Channel message sync

Send and receive guest messages through booking-site connections. Check which sites are supported.

With conditions

Airbnb, Vrbo and Booking.com message threads

Plan: Lite

  • Email, text and WhatsApp may need extra accounts or fees. Check each service.
Available

Airbnb, Vrbo, Booking.com and Houfy messaging

Plan: Messaging / Pro

Available

Read Airbnb, Vrbo and Booking.com messages in one inbox.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • Connect a supported booking site.
Sync limitations

Known delays, fields that do not sync and limits on connections. These details alone do not show how reliable the service is.

With conditions

iCal updates usually arrive within one hour.

Check plan: Lite includes iCal; confirm these limits.

  • Use either iCal or a direct link for the same calendar. Using both can duplicate dates.
  • Imported entries block dates. You cannot edit them as guest bookings.
With conditions

Airbnb setup mode does not send price or date updates.

Plan: Messaging / Pro

  • Disconnect your old property-management software. Reconnect Airbnb without setup mode before turning on updates.
With conditions

iCal updates from time to time. Booking windows vary by site.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • The guide says ongoing updates can take up to 20 minutes. This is guidance, not a speed guarantee.
03 / Reservations & calendars
Multi calendar

A calendar view showing multiple listings and bookings together.

Available

See your listings in one calendar.

Plan: Lite

Available

See bookings from different sites in one calendar.

Plan: Pro

Available

Central calendar

Plan: Growth / Pro / Enterprise

Manual bookings

Enter bookings by hand as well as importing them from booking sites.

Available

Add bookings yourself.

Plan: Lite

Available

Create a reservation by selecting calendar dates

Plan: Pro

Available

Add quotes, holds or bookings from Add Lead or Calendar.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

Booking changes

Edit booking fields and check whether changes reach linked booking sites.

With conditions

Change stay times, booking status and guest counts.

Plan: Lite

  • Ask which date changes are allowed and which updates reach the booking site.
With conditions

Change check-in and check-out times on the website or phone app.

Plan: Pro

  • Door-code times and timed message fields use your new times.
  • We could not confirm other booking changes in the website or app.
Available

Change bookings in the main calendar or phone app.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • Allowed changes vary by booking site.
Booking cancellation

Cancel bookings, with each booking site’s rules and refund limits.

With conditions

Cancel bookings through quick actions.

Plan: Lite

  • Check the booking site’s cancellation steps. We do not know if canceling also refunds the guest.
With conditions

Cancel Airbnb, manual and direct bookings from the calendar.

Plan: Pro

  • Cancel bookings from other sites on those sites.
  • Airbnb rules, penalties and decisions about blocking dates still apply. Cancellation does not mean a refund.
  • You cannot cancel after checkout.
With conditions

Cancel direct, Airbnb and Vrbo bookings, or request some Booking.com cancellations.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • Booking.com has rules for no-shows and invalid cards. Delete iCal bookings where they came from. Do not assume canceling sends a refund.
Calendar blocking

Block dates without making a paid guest booking.

With conditions

Block dates for maintenance or preparation.

Check plan: Lite includes Multi-Calendar; confirm date blocking.

With conditions

Block one day or a range of dates.

Plan: Pro

  • When date updates are on, block dates in Host Tools. It can reopen dates blocked only on a booking site.
Available

Block dates on linked booking sites.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

Booking import

Move or import existing bookings. Check which sources and file formats are supported.

Lite imports listings and bookings from linked sites. We do not know if it can import booking files. Old Guesty-for-Hosts guides cover a retired product.

With conditions

Free help importing past bookings from a CSV file.

Plan: Messaging / Pro

  • This uses the migration service. We could not confirm a self-service import tool.
With conditions

Import Airbnb and Booking.com bookings. Add other old bookings by hand.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • Airbnb includes the past 12 months. Booking.com imports future stays. Enter existing Vrbo and direct bookings yourself.
Guest records

Save and view guest or contact history. This does not confirm a full customer-management system.

Available

Save guest contact details and preferences.

Plan: Lite

With conditions

Save the guest’s name, email and phone number with a booking.

Plan: Pro

  • We could not confirm a separate guest profile outside booking records.
Available

Save guest names, contacts, past stays, preferences and custom fields.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

Booking export

Export booking records. Check which file formats are supported.

With conditions

Get a booking report by email as a CSV file.

Plan: Lite

  • Exports bookings only, with limited filters.
  • For a large export, you may need to narrow the results first.
With conditions

Download bookings as a CSV file and choose the columns.

Details: Check which plan includes this.

  • Each export covers one year. Canceled bookings are included unless you change the filter.
Available

Export booking details through Extended Data reports.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • Filter by dates, owner or property. Reports arrive by email. We could not confirm the file format.
04 / Rates & booking rules
Seasonal rates

Set prices for dates or seasons in your rental software.

With conditions

Use PriceOptimizer for seasonal and holiday prices.

Details: Lite + PriceOptimizer

  • PriceOptimizer costs extra.
  • Overlapping seasonal rules can combine and change the final price.
Available

Set price rules for seasons or selected dates.

Plan: Pro

Available

Adjust rates by season

Check plan: Confirm this feature on Growth, Pro or Enterprise.

Minimum stays

Set minimum stays. Check limits for each date and booking site.

With conditions

Set default minimum stays for linked sites.

Check plan: Lite includes Multi-Calendar; confirm minimum-stay controls.

  • Calendar changes and pricing tools can override defaults.
  • For Expedia, change minimum stays in the calendar, not the property defaults.
With conditions

Set the fewest nights guests can book.

Plan: Pro

  • Set Minimum Nights replaces existing minimum-stay rules on Airbnb and Vrbo.
Available

Set minimum stays by property, weekend, day of the week or date.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • Change specific dates in the price calendar. A connected pricing service controls the stay rules it sends.
Gap night rules

Adjust rules for unbooked nights between stays.

With conditions

Use PriceOptimizer to allow shorter stays in booking gaps.

Details: Lite + PriceOptimizer

  • PriceOptimizer costs extra. Turn it on for the listing and apply its advice.
  • Gap advice looks at the next 90 days.
Available

Adjust prices for gaps between bookings.

Plan: Pro

With conditions

Adjust gaps yourself or use rules from an outside pricing tool.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • We could not confirm a built-in tool that finds gaps for you. Outside tools may need setup and extra fees.
Length of stay discounts

Give discounts based on how long guests stay.

With conditions

Offer weekly and monthly discounts on Airbnb, direct and manual bookings.

Plan: Lite

  • Discounts do not sync to Booking.com or Vrbo.
  • Airbnb promotions take priority and do not combine with these discounts.
  • The monthly percentage must be at least the weekly percentage. Direct and manual monthly discounts start at 28 nights.
With conditions

Offer weekly discounts for 7+ nights and monthly discounts for 28+ nights.

Plan: Pro

  • Works with Airbnb, Vrbo, Booking.com, Houfy and direct bookings.
  • Discounts range from 0–99% before fees and taxes. A monthly discount replaces the weekly one; they do not add together.
With conditions

Offer percent discounts for longer stays.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • Support varies by booking site and rule. Check Booking.com before relying on it.
Last minute discounts

Give discounts based on how soon guests arrive.

With conditions

Use PriceOptimizer to discount stays closer to arrival.

Details: Lite + PriceOptimizer

  • PriceOptimizer costs extra.
  • The discount is applied after the base price and other price changes.
Available

Lower prices as the arrival date gets closer.

Plan: Pro

With conditions

Offer last-minute deals on Airbnb, Hostfully and HVMB.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • Airbnb discounts the nights that meet the rule. Hostfully discounts the booking that meets it.
Dynamic pricing

Built-in tools that set prices and connections to outside pricing tools are separate features.

With conditions

Use Guesty PriceOptimizer to adjust nightly prices.

Details: Lite + PriceOptimizer add-on

  • PriceOptimizer costs extra. Fees depend on your package.
Not supported

Built-in price rules do not follow market demand.

Plan: Pro

  • Connect an outside pricing service to adjust prices based on the market.
With conditions

Connect an outside pricing service.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • We could not confirm a built-in tool that sets prices from market demand.
Pricing connections

Connections to nightly-pricing tools and what they require.

With conditions

Connect PriceLabs to change prices and stay rules.

Details: Lite / partner PriceLabs

  • You need a PriceLabs account and connection token.
  • PriceLabs cannot send weekly or monthly discounts or extra guest fees to Lite.
With conditions

Use PriceLabs prices and minimum stays.

Details: Pro + PriceLabs

  • You need a paid PriceLabs account and a Host Tools API access token.
  • Host Tools rules and date overrides can change those prices. If PriceLabs gives no minimum stay, Host Tools uses 1 night.
With conditions

Beyond, Wheelhouse, DPGO, Nightpricer and PriceLabs connections

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • Set up the outside pricing service. Its fees may apply.
05 / Guest messaging & AI
Unified inbox

See guest message threads from supported booking sites in one view.

Available

Read guest messages in one inbox.

Plan: Lite

Available

Keep guest and cleaner messages with each booking.

Plan: Messaging / Pro

Available

Read guest messages in one inbox.

Plan: Growth / Pro / Enterprise

Scheduled messages

Schedule messages before or after booking dates and times.

With conditions

Schedule messages around booking, arrival or departure.

Plan: Lite

  • Send through booking sites, email or text. For email or text, you need the guest’s correct contact details.
  • The inbox does not show cleaner messages or replies from people who are not guests.
  • For existing bookings, a new message rule runs only for events that have not happened yet.
Available

Send messages around guest stays and cleaning tasks.

Plan: Messaging / Pro

Available

Schedule messages before or after booking events.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • Set the timing and the rules that must be met.
Event triggers

Send messages when listed booking events happen.

With conditions

Send messages when bookings are confirmed or guests arrive or leave.

Plan: Lite

  • Send through booking sites, email or text. For email or text, you need the guest’s correct contact details.
  • The inbox does not show cleaner messages or replies from people who are not guests.
  • For existing bookings, a new message rule runs only for events that have not happened yet.
Available

Tell cleaners when bookings are added, changed or canceled.

Plan: Messaging / Pro

Available

Message triggers

Plan: Growth / Pro / Enterprise

Conditional messages

Rules that send or skip messages based on booking details.

With conditions

Choose when to send messages using booking and message rules.

Plan: Lite

  • Send through booking sites, email or text. For email or text, you need the guest’s correct contact details.
  • The inbox does not show cleaner messages or replies from people who are not guests.
  • For existing bookings, a new message rule runs only for events that have not happened yet.
With conditions

Offer extra nights when dates next to a booking are free.

Plan: Messaging / Pro

  • This rule works only with check-in and check-out message events.
Available

Set message rules by booking site, property and other conditions.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

Message templates

Reuse message templates and fill them with supported guest or booking details.

Available

Saved replies

Plan: Lite

Available

Use suggested messages, edit them or write your own.

Plan: Messaging / Pro

Available

Message templates

Plan: Growth / Pro / Enterprise

AI suggested replies

AI writes a draft. A person checks or sends it.

With conditions

ReplyAI writes drafts you can edit and send.

Plan: Lite

  • Turn on ReplyAI before use.
  • Ask Guesty about AI fees and message limits.
With conditions

AI writes drafts for you to check and edit.

Plan: Pro

  • It uses listing details and past chats.
Available

InboxAI uses property and guest details to write reply drafts.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

AI automatic replies

AI sends guest replies without a person approving each one. Check the limits.

With conditions

AutoReply can send replies for you.

Plan: Lite

  • Turn on the agent and choose which types of messages it can answer.
  • The AI gives each answer a score. You set the score needed to send a reply.
  • You review replies below that score.
  • Ask Guesty about AI fees and message limits.
With conditions

AI can send replies when it is confident enough.

Plan: Pro

  • The default confidence threshold is 80%. There is also a setting for positive guest messages.
  • Replies below the threshold or with unconfirmed exact details wait for you to review.
Not supported

InboxAI does not send automatic email replies.

Plan: Growth / Pro / Enterprise

  • Scheduled saved messages are a different feature.
Approval before AI sends

Controls for a person to check an AI reply before it is sent.

With conditions

You review the ReplyAI draft, then click Send.

Plan: Lite

  • AutoReply is a separate way to send replies for you.
With conditions

Choose draft-only mode to review replies before sending.

Plan: Pro

  • Auto-send is a different mode. You do not have to approve every reply in that mode.
Available

Check, edit and send AI-written messages.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

Translations

Check automatic message translation. Templates written in several languages are a different feature.

With conditions

Translate the latest guest message into your display language.

Check plan: Lite includes ReplyAI; confirm translation.

  • Works on current and future guest messages. Very short messages or messages you have answered may not translate.
With conditions

Translate a guest’s message with one tap.

Plan: Messaging / Pro

  • We could not confirm automatic translation of messages you send.
Not supported

InboxAI does not translate existing messages

Plan: Growth / Pro / Enterprise

  • It can write a reply in the guest’s language. That does not translate a message already received.
SMS messages

Text guests by SMS. Check supported countries, phone numbers and fees.

With conditions

Send and receive guest texts in the inbox.

Details: Check which plan includes this.

  • Save a valid guest phone number. Guests in the US and Canada see a US sender number.
  • The limit is 306 GSM-7 characters or 134 Unicode characters. Longer messages are cut off.
  • Message logs last 14 days. Ask about text-message fees and which plan includes them.
With conditions

Send automatic text messages to cleaners or managers.

Plan: Messaging / Pro

  • We could not confirm guest text messages or exact text-message fees.
Available

Send text messages.

Plan: Growth / Pro / Enterprise

Email messages

Email guests. Check sender and booking-site limits.

With conditions

Email the guest’s main personal or booking-site address.

Check plan: Lite includes the inbox; confirm email sending.

  • A booking-site address sends through that site. A personal address sends to the guest’s email.
With conditions

Email guests with manual bookings and read replies in the inbox.

Plan: Messaging / Pro

  • Enter the booking and the guest’s email address.
Available

Use formatted email templates and automatic guest emails.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • Booking-site format rules apply. Some links may need a confirmed booking.
06 / Direct bookings & payments
Website builder

Vendor-provided tools to create and host a direct-booking website.

With conditions

Build a website for booking requests or instant bookings.

Plan: Lite

  • You need a paid Lite plan and payment details. The website is locked during the trial.
  • Connect Airbnb and import listings before setup
  • To accept instant bookings, connect a payment service and collect payment. You must approve booking requests yourself.
Available

Build a branded website for one listing, a group or all your listings.

Plan: Pro

Available

Direct booking site

Plan: Growth / Pro / Enterprise

Booking widget

Add a booking engine to a website hosted elsewhere.

With conditions

Show the booking website inside your own website.

Plan: Lite

  • You need a paid Lite plan and payment details. The website is locked during the trial.
  • Connect Airbnb and import listings before setup
  • To accept instant bookings, connect a payment service and collect payment. You must approve booking requests yourself.
  • External site must support embedding
With conditions

Link your website to a booking checkout page.

Plan: Pro

  • Works for one listing, not groups.
  • The checkout opens on a linked page. It is not a form placed inside your own page.
Available

Add a booking form to a website that supports HTML.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • You need to set up the outside website. The form supports booking rules and checkout.
Custom domain

Use your own domain for the provider’s direct-booking website.

With conditions

Use your own web address for the booking website.

Plan: Lite

  • You need a paid Lite plan and payment details. The website is locked during the trial.
  • Connect Airbnb and import listings before setup
  • To accept instant bookings, connect a payment service and collect payment. You must approve booking requests yourself.
With conditions

Use your own web address for direct bookings.

Plan: Pro

  • You must own and set up the web address.
Available

Use your own web address for direct bookings.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • You must own and set up the web address.
Payment processors

Payment services, with country and plan requirements.

Available

Stripe

Plan: Lite

With conditions

Take direct-booking payments through Stripe, or collect them yourself.

Plan: Pro

  • You need a Stripe account to use Stripe. Its fees are separate.
  • Without Stripe, approve booking requests yourself and collect payment outside Host Tools.
With conditions

Stripe, PayPal and Vacation Rent Payment

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • You need a payment-provider account that works in your location. Its fees apply.
Payment schedules

Schedule booking payments or installments. Check which booking types are supported.

With conditions

Collect 100% of payment when a booking is confirmed.

Plan: Lite

  • You cannot turn this off or change the schedule.
  • Needs supported Stripe card payments. Excludes Airbnb, Payments by Booking.com and virtual cards.
With conditions

Stripe takes full payment when the guest books.

Plan: Pro

  • To split payments or take a deposit first, collect payment manually outside Host Tools.
  • Each direct-booking site has one payment setup.
Available

Schedule payments by property or booking.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • Connect a payment service and pay its fees.
Security deposits

Collect or hold refundable deposits. Damage insurance and protection are separate features.

With conditions

Add, charge or release a card deposit hold by hand.

Plan: Lite

  • You need a valid guest card. Ask for card details separately if the booking site collects payment.
  • Holds last 7 days, or 5 days for Visa.

We could not confirm a built-in tool to hold and release refundable deposits.

With conditions

Collect deposits yourself or automatically. Card holds are a beta option.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • Set up your payment service and follow booking-site rules. Card holds are marked beta.
Refunds

Issue refunds through supported payment steps. Check whether fees are refunded too.

With conditions

Refund guests from the booking payment screen.

Plan: Lite

  • Ask which payment services and booking sites support refunds.

We could not confirm refunds in Host Tools. Canceling a booking does not prove a refund is sent. API changes do not refund Stripe payments.

With conditions

Refund guest payments from the dashboard.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • Payment-service fees are not refunded.
Rental agreements

Create, send or sign guest agreements. Check whether electronic signatures are supported.

With conditions

Let guests sign agreements online.

Plan: Lite

  • Set up the Guest App first.
With conditions

Require guests to sign a PDF before booking directly.

Plan: Pro

  • Upload your contract PDF and set this up for each direct-booking site.
  • This does not guarantee the contract can be legally enforced.
Available

Digital signatures

Plan: Growth / Pro / Enterprise

Guest verification

Checks of guest identity or bookings. These do not guarantee you meet legal rules.

Lite’s Guest App collects ID documents. We do not know if it checks them. GuestVerify is not included on Lite.

With conditions

Require a government photo-ID check before a direct booking.

Plan: Pro

  • The setting covers all bookings on that site. Manual bookings can bypass it.
With conditions

Use the Screen & Protect add-on for guest checks.

Details: Growth / Pro / Enterprise; Screen & Protect add-on

  • Enroll, accept the terms and provide enough guest details. We cannot promise the checks are always correct or that protection always applies.
Direct booking fees

Fees for direct bookings. Check payment-processing fees and paid protection too.

With conditions

Guesty gateway fees are extra to payment-service fees.

Plan: Lite

  • Ask for the fee amount.
  • Stripe collects the Guesty fee for each transaction and the first failed attempt.
  • Lite Optimizer’s percentage fee is separate.
With conditions

Host Tools adds no fee for direct bookings.

Plan: Pro

  • Plan fees and payment processing fees still apply.
With conditions

Growth charges 0.85% for direct bookings. Pro and Enterprise waive this Hostfully fee.

Plan: Growth / Pro / Enterprise

  • Payment-provider fees still apply.
07 / Cleaning & operations
Automatic tasks

Creates tasks automatically from bookings or events linked to a booking.

With conditions

Create repeat tasks for check-in, check-out or new bookings.

Check plan: Lite includes Task Management; confirm this task.

With conditions

Imported bookings create cleaning jobs in Turno.

Details: Check which Host Tools plan includes this.

  • You need a connected Turno account. Turno fees may apply.
  • Use one account on each platform. Link every new property yourself.
  • Set arrival and departure times in Turno; they are not imported.
Available

Create tasks when booking or calendar events happen.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • Set up the task rules.
Cleaner access

Give cleaners access to tasks or calendars without extra management tools they do not need.

With conditions

Cleaners see assigned tasks and related booking and property details.

Plan: Lite

  • Cleaners cannot see billing or settings. Their permissions cannot be changed.
  • Guesty’s guides disagree on extra users for Lite. Check before choosing this plan.
With conditions

Invite cleaners to see basic booking details.

Plan: Pro

  • Choose their listing groups. Cleaners cannot see prices, open dates or the inbox.
Available

Give cleaners and repair teams access to the Service Provider Hub.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

Task checklists

Reuse task lists and mark jobs done.

With conditions

Use task checklists and see when they were completed.

Check plan: Lite includes Task Management; confirm this tool.

We could not confirm built-in task checklists. Cleaner access and a Turno link do not confirm them.

Available

Checklists on task cards

Check plan: Confirm this feature on Growth, Pro or Enterprise.

Photo requirements

Ask for or require photos of finished work.

With conditions

Ask for before-and-after photos in task comments.

Check plan: Lite includes Tasks and the app; confirm photo requests.

  • We do not know if photo uploads can be required.
  • Only users with the right role can create tasks.

We could not confirm required cleaning photos. ID photo uploads are a different feature.

You can add photos to task cards. We could not confirm a rule that requires a photo before completion.

Task notifications

Send notices when tasks are assigned, changed or completed.

With conditions

Send alerts for tasks you create and assign.

Check plan: Lite includes Task Management; confirm task alerts.

  • Ask how alerts are delivered.
With conditions

Email or text cleaners about bookings, changes and cancellations.

Plan: Messaging / Pro

  • These are message alerts, not a way to track task completion.
Available

Get app alerts and task updates.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

Maintenance tasks

Record maintenance jobs or assign them to someone. General reminders are a separate feature.

With conditions

Set repeat maintenance and inspection tasks.

Check plan: Lite includes Task Management; confirm this task.

We could not confirm a tool to create, assign and track repair jobs.

Available

Link repair tasks to guest arrivals.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

Cleaning connections

Connections to outside cleaning services, with their setup requirements.

With conditions

Send bookings to Turno to schedule cleaners.

Details: Lite + Turno

  • You need a Turno account and token. Link each property. Turno fees may apply.
With conditions

Connect listings to Turno for cleaning schedules.

Details: Check which plan includes this.

  • You need a Turno account and connection token. Turno fees may apply.
Available

Turno connection

Plan: Growth / Pro / Enterprise

08 / Check-in & smart access
Checkin instructions

Send check-in details to guests at supported stages of a booking.

Available

Show arrival details in the web guest app.

Plan: Lite

With conditions

Send arrival details in automatic messages.

Plan: Messaging / Pro

  • Write and set up your messages first.
Available

Send arrival and access instructions automatically.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

Guest portal

A booking page or portal for guests. Check what guests can do there.

With conditions

Give guests a web app with booking details and pre-arrival forms.

Plan: Lite

  • Set up up to 50 Guest Apps.
  • Payment information, additional information and guidebooks are Pro-only.
  • Forms collect details. ID checks and payment processing are separate.

We could not confirm a guest portal for use after booking. Checkout and ID checks are separate tools.

With conditions

Give guests information through Digital Guidebooks.

Details: Growth / Pro / Enterprise; Digital Guidebooks add-on

  • This needs the Guidebooks add-on. We could not confirm that guests can change or cancel bookings there.
Lock connections

Supported smart-lock platforms connect directly or through another service.

With conditions

LocksManager supports brands including Schlage, Nuki and TTLock.

Details: Lite + LocksManager

  • LocksManager costs extra. You need compatible locks and a working connection.
With conditions

Connect supported Yale, August, Schlage and other locks through Seam.

Details: Pro + smart locks

  • Each connected lock costs USD3 a month. Check your exact lock model.
With conditions

Hostfully Devices smart-lock connections

Details: Growth / Pro / Enterprise; Hostfully Devices add-on

  • You need a supported device and a Hostfully Devices plan. Ask for the extra cost.
Automatic lock codes

Creates lock codes automatically for each booking. Check the required hardware and services.

With conditions

Create a different door code for each booking.

Details: Lite + LocksManager add-on

  • LocksManager costs extra. You need compatible locks and a working connection.
With conditions

Make a new door code for each guest.

Details: Pro + smart locks

  • Link a supported lock to the listing. Each lock costs USD3 a month.
With conditions

Make a new PIN for each booking.

Details: Growth / Pro / Enterprise; Hostfully Devices add-on

  • You need a supported device and a Hostfully Devices plan. Ask for the extra cost.
Code scheduling

Set codes to work only during the stated check-in and checkout times.

With conditions

Turn off door codes at the guest’s check-out time.

Details: Lite + LocksManager add-on

  • LocksManager costs extra. You need compatible locks and a working connection.
With conditions

Choose when door codes start and stop working around a stay.

Details: Pro + smart locks

  • You need a connected lock. Features vary by model.
With conditions

Codes work from check-in until checkout.

Details: Growth / Pro / Enterprise; Hostfully Devices add-on

  • You need a supported device and a Hostfully Devices plan. Ask for the extra cost.
Code delivery

Send booking access codes to guests through supported channels.

With conditions

Send LocksManager door codes in automatic messages.

Check plan: Lite + LocksManager; confirm automatic code messages.

  • LocksManager costs extra. The code must exist before the message is sent.
  • Allow enough time after booking for the code to be created.
With conditions

Send codes in messages or through supported Airbnb Seamless Entry.

Details: Pro + smart locks

  • Airbnb delivery needs a direct connection and a supported 4-digit PIN. Co-hosts cannot use it.
  • Reconnect Airbnb if you first connected before June 9, 2026.
With conditions

Show access codes in connected Digital Guidebooks.

Details: Growth / Pro / Enterprise; Hostfully Devices add-on

  • You need a supported device and a Hostfully Devices plan. Ask for the extra cost.
Access extra costs

Smart-access software or connections may cost extra. Hardware is a separate cost.

With conditions

LocksManager costs extra. Ask for its price.

Details: Lite + LocksManager

  • Buy the lock hardware separately.
With conditions

USD3 per connected lock each month.

Details: Pro + smart locks

  • Buy the lock separately.
With conditions

Hostfully Devices is a paid add-on

Details: Growth / Pro / Enterprise; Hostfully Devices add-on

  • You need a supported device and a Hostfully Devices plan. Ask for the extra cost.
09 / Reports & accounting
Booking reports

Reports about bookings. Check which measures they include.

With conditions

Filter confirmed bookings by date and listing.

Plan: Lite

With conditions

See booking counts, booking sites and booking status.

Details: Check which plan includes this.

  • Filter by property and date. Your permissions control which properties and money details you can see.
Available

Filter booking figures by date, property or booking site.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

Occupancy reports

See how often your rentals are booked. Filter by date or property.

With conditions

See how often properties are booked, by date or property.

Plan: Lite

  • Use the desktop dashboard. This is not in the Lite phone app.
With conditions

See how often your properties are booked.

Details: Check which plan includes this.

  • Filter by property and date. Your permissions control which properties and money details you can see.
Available

See booked nights. Filter by property and date.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

Revenue reports

Revenue reports and the measures they include. These are separate from financial accounting.

With conditions

See payouts, commission and income per available listing.

Plan: Lite

  • Includes canceled bookings.
  • Use the desktop dashboard. Its currency comes from the Airbnb account.
With conditions

See income and average nightly prices by listing or booking site.

Details: Check which plan includes this.

  • Filter by property and date. Your permissions control which properties and money details you can see.
Available

Owner financial reporting and analytics

Plan: Growth / Pro / Enterprise

Owner statements

Statements for property owners. Check which income and expenses they include.

Not supported

Not included on Lite

Plan: Lite

We could not confirm owner statements. Owner access to booking finances is a different feature.

Available

Show booking income, owner adjustments and payout totals.

Plan: Growth / Pro / Enterprise

  • Include cost adjustments and filter by property or date. This does not confirm a full trust-accounting system.
Expense tracking

Record property or booking expenses in the software.

We do not know if Lite tasks let you enter costs. General Guesty task pages mention this, but the Lite guide does not confirm it.

We could not confirm a tool to enter and track expenses.

Available

Expense management

Plan: Growth / Pro / Enterprise

Accounting connections

Which accounting tools connect and what they can share.

We could not confirm a Lite connection to accounting software. Pro’s paid Trust Accounting tool is not included on Lite.

We could not confirm a supported connection to an accounting service.

With conditions

Connect QuickBooks, or use Ximplifi for QuickBooks and Sage Intacct.

Check plan: Check the plan and connection terms.

  • The connection or service may need setup and extra provider fees.
Report exports

Download reports in the listed file types.

With conditions

Get a booking report by email as a CSV file.

Plan: Lite

  • Exports bookings only, with limited filters.
  • For a large export, you may need to narrow the results first.
With conditions

Download booking reports as CSV files.

Details: Check which plan includes this.

  • Each export covers one year. Choose columns, dates, listings and booking status.
  • We could not confirm downloads of dashboard charts or PDF reports.
Available

Download Enhanced Reports as HTML, PDF or CSV files.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • You cannot export the Analytics dashboard itself. Enhanced Reports is a different reporting tool.
10 / Team & owner access
Team users

Extra staff accounts, with any user or plan limits.

With conditions

Invite Admin and Cleaner users.

Plan: Lite

  • Guesty’s guides disagree on extra users for Lite. Check before choosing this plan.
  • Ask for the user limit.
Available

Invite Assistant, Virtual Assistant, Owner and Cleaner users

Plan: Pro

Available

Team roles

Plan: Growth / Pro / Enterprise

User permissions

Choose what each person can see and do.

With conditions

Choose Admin or Cleaner. The roles have fixed access.

Plan: Lite

  • Admins have full access. Cleaner permissions cannot be changed.
  • Guesty’s guides disagree on extra users for Lite. Check before choosing this plan.
With conditions

Roles control what each user can view or change.

Plan: Pro

  • Permissions vary by role. We could not confirm custom controls for every field.
Available

Property Manager, Booking Agent, Property Sales Manager and Associate roles

Check plan: Confirm this feature on Growth, Pro or Enterprise.

Choose which properties each person can access

Choose which properties a person can access.

We do not know if you can choose which properties a Lite user sees. Cleaner access alone does not confirm this. Guesty’s guides disagree on whether Lite allows extra users.

Available

Give users access to selected listing groups. A group can have one listing.

Plan: Pro

Available

Choose properties for team members who are not managers.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • Turn on permissions first. Managers can still see every property. Associates may still see financial details.
Owner portal

Let owners view property, booking or financial details.

Not supported

Not included on Lite

Plan: Lite

With conditions

Owners can see booking finances and block dates for their own stays.

Plan: Pro

  • Owners use a role in the account, not a separate branded portal.
  • Owners cannot use the inbox or add manual bookings.
Available

Owner portal

Plan: Growth / Pro / Enterprise

Mobile app

A mobile app. A website that fits a phone screen does not confirm an app.

Available

Use the phone app for bookings, messages and tasks.

Plan: Lite

Available

iPhone and Android apps with alerts.

Plan: Messaging / Pro

Available

Mobile app

Plan: Growth / Pro / Enterprise

11 / Integrations & data access
Public API

An API for outside developers. API connections to booking sites alone do not confirm developer access.

Not supported

Not included on Lite

Plan: Lite

With conditions

Connect your own software through the API.

Details: Check which plan includes API access.

  • Sign in through a Host Tools account. Partner API keys need separate approval.
With conditions

Connect your own software with the paid Open API add-on.

Plan: Growth / Pro / Enterprise

  • You need the add-on and permission to connect.
API access conditions

Who can use the developer API, including required plans, approval and access limits.

Not supported

Open API is not included on Lite.

Plan: Lite

  • Partner connections use separate tokens. They do not provide public developer access.
With conditions

Use an account token or OAuth to connect software.

Details: Check which plan includes API access.

  • Partner keys need approval.
With conditions

The paid Open API add-on is offered on all main plans.

Plan: Growth / Pro / Enterprise

  • Test and live access each have sign-in and access rules.
Webhooks

Sends notices about events to linked systems.

We could not confirm outgoing event alerts on Lite. Its partner connections do not confirm this, and Open API is not included.

With conditions

Send booking data to another tool when message-rule events happen.

Details: Check which plan includes this.

  • Set up the receiving web address. Events include new or changed bookings and times around arrival or departure.
With conditions

Send booking, block, property and inbox alerts to connected software.

Details: Growth / Pro / Enterprise; Open API add-on

  • Set up an HTTPS receiving address with permission to use webhooks.
Zapier

A Zapier connection with stated events, actions or plan requirements.

Guesty has Zapier beta guides, but we do not know if Lite can use this connection.

With conditions

Send booking data to Zapier using webhooks.

Details: Check which plan includes this.

  • Set up a receiving web address and a Zapier workflow. Extra fees may apply.
  • A ready-made Host Tools app in Zapier is not confirmed.
With conditions

Use booking events in the Hostfully Zapier connection.

Details: PMS plan; Zapier terms apply

  • You need a Zapier account and configured workflows. Plan fees may apply.
Data export

Check which data you can take with you, beyond calendar feeds. Ask which file types you can download.

With conditions

Get a booking report by email as a CSV file.

Plan: Lite

  • Exports bookings only, with limited filters.
  • For a large export, you may need to narrow the results first.
With conditions

Download bookings as CSV files from Settings → Data Export.

Details: Check which plan includes this.

  • Each export covers one year. Choose columns, dates, listings and booking status.
With conditions

Read property and guest data through the API as JSON.

Details: Growth / Pro / Enterprise; Open API add-on

  • You need API access. This does not confirm an export of every type of data.
12 / Setup & support
Onboarding

Setup help, including whether it is optional or costs extra.

Available

One-to-one guided setup

Plan: Lite

Available

Free personalized setup

Plan: Messaging / Pro

Available

Join setup office hours. Growth has two one-to-one calls; Pro has three.

Plan: Growth / Pro / Enterprise

Moving your data

Help or tools to import records from another system.

We could not confirm current help moving data to Lite. Pro import guides and old Guesty-for-Hosts guides do not confirm Lite support.

With conditions

Free help moving booking sites, calendars and past bookings from CSV files.

Plan: Messaging / Pro

  • Book a migration call. Help with message rules and locks is included.
With conditions

Import supported booking sites and enter other bookings by hand.

Check plan: Confirm this feature on Growth, Pro or Enterprise.

  • We could not confirm a service that handles the whole move for you.
Help center

Public guides and help pages. These alone do not show the quality of support.

Available

Public help center

Plan: Lite

Available

Public searchable help center

Details: Public guides

Available

Help center and Hostfully University

Plan: Growth / Pro / Enterprise

Email support

Email support, with any plan limits. Response time is unconfirmed.

With conditions

Get email support 24/7 through the dashboard, app or form.

Check plan: Confirm email support on Lite.

With conditions

Contact support by email.

Details: Public contact

  • We could not confirm a guaranteed reply time or support level for each plan.
Available

24/7 email support

Plan: Growth / Pro / Enterprise

Chat support

Live or in-app support chat. Check whether help comes from a person, an AI bot or self-service pages.

Available

24/7 live chat

Plan: Lite

We could not confirm live chat with a person. The help center has a Fin bot.

Available

24/7 chat support

Plan: Growth / Pro / Enterprise

Phone support

Phone support, with any plan or country limits.

Not supported

Not included on Lite

Plan: Lite

We could not confirm general phone support. Setup and migration calls are separate services.

We could not confirm phone support. Email, chat and some paid-plan video calls are listed.

13 / API features
API features are listed below. Each row shows its access rules. Live operation is not confirmed.
Documented API versions

Versions listed in the public API guides. This does not guarantee they work with your setup.

Not supported

Open API is not included on Lite.

Plan: Lite

Available

OpenAPI 3.0.0; contract version 1.10.0

Details: Check which plan lets you connect your own software.

With conditions

API v3; endpoint guides use v3.3.

Details: Growth / Pro / Enterprise; Open API add-on

API authentication

Security methods listed in the API guide. Approval to use the API and the right plan are separate requirements.

Not supported

Open API is not included on Lite.

Plan: Lite

With conditions

Use OAuth2 or an older authToken header.

Details: Check which plan lets you connect your own software.

  • Use OAuth for new connections. Older partner API keys are separate and no longer recommended.
  • OAuth access tokens last 1 hour. Refresh tokens last 30 days. Refreshing replaces the old tokens.
With conditions

Authorization or X-HOSTFULLY-APIKEY header

Details: Growth / Pro / Enterprise; Open API add-on

  • Use Authorization for an OAuth access token, or X-HOSTFULLY-APIKEY. Both are listed as apiKey schemes. Partner OAuth has its own setup guide.
Read property records

Read property records through the API.

Not supported

Open API is not included on Lite.

Plan: Lite

With conditions

Read all listings including disabled listings

Details: Check which plan lets you connect your own software.

  • Connect through a Host Tools account using OAuth or an older authToken.
With conditions

GET /api/v3.3/properties

Details: Growth / Pro / Enterprise; Open API add-on

  • Read properties your agency can access. Supports updatedSince, _limit and _cursor.
Read reservation records

An API tool reads booking records.

Not supported

Open API is not included on Lite.

Plan: Lite

With conditions

Read a booking, or listing bookings that overlap your chosen dates.

Details: Check which plan lets you connect your own software.

  • Connect through a Host Tools account using OAuth or an older authToken.
  • Inquiries without stay dates use the inquiry date.
With conditions

GET /api/v3.3/leads

Details: Growth / Pro / Enterprise; Open API add-on

  • Send propertyUid, agencyUid or leadUids. Access and filter rules apply.
Create bookings

An API tool creates bookings. This does not confirm the same steps are available in the interface.

Not supported

Open API is not included on Lite.

Plan: Lite

With conditions

Create an internal reservation for a listing

Details: Check which plan lets you connect your own software.

  • Connect through a Host Tools account using OAuth or an older authToken.
With conditions

POST /api/v3.3/leads

Details: Growth / Pro / Enterprise; Open API add-on

  • Send the agency, property, status and stay dates. Other booking actions use their own endpoints.
Update bookings

An API tool changes booking fields. Check which fields and booking sites it supports.

Not supported

Open API is not included on Lite.

Plan: Lite

With conditions

Change booking contacts, times and notes. Manual and direct bookings also allow date and amount changes.

Details: Check which plan lets you connect your own software.

  • Connect through a Host Tools account using OAuth or an older authToken.
  • Change dates, guest counts and payouts for booking-site reservations on that booking site.
  • Moving dates checks availability again. It does not recalculate payouts, charge Stripe again or send a Stripe refund.
With conditions

PATCH /api/v3.3/leads/{leadUid}

Details: Growth / Pro / Enterprise; Open API add-on

  • Use separate actions for workflow changes. Partner permission is needed to change personal details.
Read guest data

Read guest records through a separate API tool or as part of a booking response. Check which option is supported.

Not supported

Open API is not included on Lite.

Plan: Lite

With conditions

Read guest contact details from booking records.

Details: Check which plan lets you connect your own software.

  • We could not confirm a separate guest directory.
With conditions

GET /api/v3.3/guests/{agencyUid}

Details: Growth / Pro / Enterprise; Open API add-on

  • Partner and affiliate connections have limits on personal data.
Update guest records

Updates guest records, not just contact fields on a booking.

Not supported

Open API is not included on Lite.

Plan: Lite

We could not confirm updates to separate guest records. Booking contact changes are a different function.

We could not confirm changes to a guest record on its own. You can change guestInformation on a lead.

Read guest messages

An API tool reads guest messages or conversation details.

Not supported

Open API is not included on Lite.

Plan: Lite

With conditions

Read messages linked to a booking.

Details: Check which plan lets you connect your own software.

  • Your account needs access.
  • Attachment links expire after one hour. New attachments may not be ready yet.
With conditions

GET /api/v3.3/messages

Details: Growth / Pro / Enterprise; Open API add-on

  • Filter by agency, thread or lead. Results can be read in pages.
Send guest messages

An API tool adds or sends guest messages. Check access requirements separately.

Not supported

Open API is not included on Lite.

Plan: Lite

With conditions

Send a text-only guest message for a booking.

Details: Check which plan lets you connect your own software.

  • Connect through a Host Tools account using OAuth or an older authToken.
  • This action cannot send photos or videos.
With conditions

POST /api/v3.3/messages

Details: Growth / Pro / Enterprise; Open API add-on

  • Send EMAIL or DIRECT_MESSAGE in supported Airbnb, Vrbo or Booking.com threads. Include leadUid.
Read nightly rates

Read rates through an API tool or nightly-price fields in a calendar response.

Not supported

Open API is not included on Lite.

Plan: Lite

With conditions

Read date prices, minimum nights and arrival/departure restrictions

Details: Check which plan lets you connect your own software.

  • Connect through a Host Tools account using OAuth or an older authToken.
With conditions

Read nightly prices.

Details: Growth / Pro / Enterprise; Open API add-on

  • Send propertyUid, from and to.
Update nightly rates

Send nightly prices through the API. This is separate from working out which price to use.

Not supported

Open API is not included on Lite.

Plan: Lite

With conditions

Set listing prices and calendar restrictions

Details: Check which plan lets you connect your own software.

  • Connect through a Host Tools account using OAuth or an older authToken.
With conditions

Change nightly prices.

Details: Growth / Pro / Enterprise; Open API add-on

  • Choose SET or REMOVE and send the pricing-period record.
Read availability calendar

Read open dates or calendar nights through the API.

Not supported

Open API is not included on Lite.

Plan: Lite

With conditions

Read blocked dates for a listing.

Details: Check which plan lets you connect your own software.

  • Your account needs access. Choose the listing and date range.
With conditions

Read a property’s calendar.

Details: Growth / Pro / Enterprise; Open API add-on

  • Send the from and to dates.
Read payment records

Reads actual payment records. Changing payment settings or making payment links is a separate feature.

Not supported

Open API is not included on Lite.

Plan: Lite

We could not confirm access to individual payment records. Quotes and booking payout totals do not confirm it.

With conditions

Read transactions with amounts and status.

Details: Growth / Pro / Enterprise; Open API add-on

  • Use GET /api/v3.3/transactions with orderUid, or GET /transactions/{uid}. Types include sale, deposit charge and refund.
Read refund records

An API tool reads refund records. This does not confirm that it can issue refunds.

Not supported

Open API is not included on Lite.

Plan: Lite

We could not confirm access to refund records.

With conditions

Read REFUND records through the transactions API.

Details: Growth / Pro / Enterprise; Open API add-on

  • Records give the refund type, amount, original transaction and status. This reads a refund; it does not issue one.
Read owner records

Read property-owner records through the API.

Not supported

Open API is not included on Lite.

Plan: Lite

We could not confirm access to separate owner records.

With conditions

Read owner records.

Details: Growth / Pro / Enterprise; Open API add-on

  • Send agencyUid. You can also filter the results.
Custom data fields

API tools for custom fields or extra booking details. Check which types of data each tool supports.

Not supported

Open API is not included on Lite.

Plan: Lite

We could not confirm tools to add your own custom fields.

With conditions

GET /api/v3.3/custom-data

Details: Growth / Pro / Enterprise; Open API add-on

  • Send exactly one propertyUid or leadUid. This reads custom values; it does not confirm tools to create any field definition you want.
Manage webhook plans

API tools to list, create or remove webhook plans. A guide to receiving webhook updates alone does not confirm these controls.

Not supported

Open API is not included on Lite.

Plan: Lite

With conditions

Read the saved webhook address.

Details: Check which plan lets you connect your own software.

  • Connect through a Host Tools account using OAuth or an older authToken.
  • Separate actions can set or delete the address. Partner or OAuth-client permissions apply.
With conditions

List, create or delete webhook setups.

Details: Growth / Pro / Enterprise; Open API add-on

  • You need the correct agency or partner access and sign-in details.
Documented throttling response

The API lists error 429 for too many requests or another stated request limit. Exact numeric limits need separate confirmation.

Not supported

Open API is not included on Lite.

Plan: Lite

With conditions

Too many requests return HTTP 429.

Details: Check which plan lets you connect your own software.

  • We could not confirm the request limit or when it resets.
With conditions

Too many requests return HTTP 429. Published limits conflict.

Details: Growth / Pro / Enterprise; Open API add-on

  • One guide lists 10,000 requests per hour. A July 2026 FAQ lists 1,000. Ask which limit applies to your account.
Reservation pagination

Read booking records a page at a time. Check the default page size and any maximum.

Not supported

Open API is not included on Lite.

Plan: Lite

With conditions

Read listings in batches of 1–500, using a cursor to get the next batch.

Details: Check which plan lets you connect your own software.

  • Leave out limit to get every listing. Follow nextCursor until it is null.
  • Keep following nextCursor even if an open-date filter returns fewer listings than limit.
With conditions

Read leads in batches using _cursor and _limit.

Details: Growth / Pro / Enterprise; Open API add-on

  • We could not confirm the maximum batch size.

Compare property management software for daily work — Guesty Lite vs Host Tools vs Hostfully Property Management Platform

List the jobs you want to handle in one place. Check booking sites, guest messages, payments and staff access first. Then compare the plan and extras needed for those jobs. A long feature list will not show whether your booking sites and work rules are covered.

Guesty Lite: what to consider

Check the tools in your billing choice and any paid extras. Cleaner access has fixed permissions. A partner link does not give you access to the public API for custom software links. Read the Guesty Lite profile for its plans and requirements.

Host Tools: what to consider

Check whether cleaner notices meet your needs. They do not establish built-in task checklists. When availability sync is on, block dates in Host Tools; blocks made only on a booking site can reopen. Read the Host Tools profile for its plans and requirements.

Hostfully Property Management Platform: what to consider

Ask which extras your quote includes. Open API, Digital Guidebooks and smart-device services cost extra. InboxAI drafts replies for review. Do not treat those drafts as messages sent on their own. Read the Hostfully Property Management Platform profile for its plans and requirements.

Explore all property management options, how to choose property management software, how to plan a software switch to continue your shortlist.

Common questions

What should I test before switching to one of these tools?

Check future bookings, blocked dates and rate plans before the new system takes control. Then look at rates and fees on each booking site. A link marked connected does not prove that every booking or price rule moved across.

How should I compare the full setup for Guesty Lite, Host Tools and Hostfully Property Management Platform?

List the main software and any extras on their own. Extras can include lock tools, guidebooks, paid modules and a team to answer guests. Ask which tasks your quote covers. Name the person who will do the work that remains. An inbox or task list does not do it all for you.

Does Guesty Lite’s ReplyAI send its suggested reply for me?

The ReplyAI draft workflow asks you to review the reply and send it. Check the details and change the text first if needed. This describes ReplyAI drafts; it does not mean every Guesty AI tool needs a manual send.

Where should I block owner stays when Host Tools syncs availability?

Block the dates in Host Tools when its availability sync is on. It then acts as the main calendar. A manual block made on a booking site is not treated as a booking and may reopen. Check the block on each linked site.

Does Hostfully’s base software include Digital Guidebooks and smart-device tools?

Do not assume both are in the base plan. Hostfully lists Digital Guidebooks and smart-device tools as add-ons. Ask for a quote that names the services you need. Check their setup costs and scope apart from the main property software.

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