Guesty Pro
Bring guest messages, bookings, a shared calendar and staff tasks into one platform.
Best for: Manage guest messages, bookings and team tasks together.
YOUR SHORTLIST, SIDE BY SIDE
Guesty Pro vs Host Tools vs Lodgify
Compare Guesty Pro vs Host Tools vs Lodgify for guest messages. Check booking-site links, message rules and who on your team can use them.
Overview
Host Tools
Automate guest messages and cleaner notices, with Pro for broader booking tools.
Best for: Send guest messages and cleaner notices at key points in a stay.
Lodgify
Use a shared guest inbox. Professional adds custom automatic messages; Ultimate adds team tasks.
Best for: Use one guest inbox with your plan’s message rules.
Showing all 18 detailed properties.
| What matters to you |  Guesty ProGuest communication |  Host ToolsGuest communication |  LodgifyGuest communication |
|---|---|---|---|
| Score | STRCompare scoring | STRCompare scoring | STRCompare scoring |
| Properties | Aimed at 4–199 listings. Ask the provider about account limits. | Host Tools lists prices for 1–134 properties. It is unclear whether Enterprise starts at 134 or above 134. Ask about your account’s limit. | Basic allows one property and Starter allows two. We could not confirm a maximum for the account, Professional or Ultimate. |
| Overview | Guesty Pro combines booking-site tools, messages, a shared calendar and tasks. | Messaging automation and a Pro plan adding calendar, rates, direct booking and team access. | Four tiers cover booking sites, calendars and a shared inbox. Starter adds website bookings. Professional adds custom automatic messages. Ultimate adds daily work tasks. |
| Plans and add-ons | Guesty Pro Aimed at 4–199 listings. Ask the provider about account limits. PriceOptimizer · add-on Paid add-on. Hardware, partner services and usage may cost extra. LocksManager · add-on Paid add-on. Hardware, partner services and usage may cost extra. GuestVerify · add-on Paid extra. Ask what it includes and what it costs. Trust Accounting · add-on Paid extra. Ask what it includes and what it costs. | Messaging Send messages to guests and cleaners, use mobile tools and translate messages. Calendar and price tools need Pro. Pro Adds calendar and rate tools, direct booking, team access and AI. Optional smart locks cost another USD 3 per lock each month. Enterprise Ask Host Tools for an Enterprise quote. Its site is unclear whether Enterprise starts at 134 properties or only above 134. Confirm which plan you can use and what it includes. Smart locks · add-on You need Pro, plus USD 3 per connected lock each month. You need supported hardware and a linked account. | Basic One property, with a booking-site calendar, inbox and self-setup. Website access is unconfirmed. Starter Up to two properties. Includes Basic tools, plus a website and booking widget, price and payment tools, co-host access and expert setup. Professional Includes Basic and Starter tools, plus scheduled messages, manual payment collection, phone and email support, and Dynamic Pricing. Ultimate Includes lower plans, plus tasks, automatic check-in and checkout steps, owner statements, a guest app, Turno and priority live support. Smart Locks · add-on Pay USD 7 per device each month in advance. You need supported hardware already installed. We could not confirm whether the base plan qualifies. |
| Price and how you pay | Guesty Pro requires a quote Plan prices and conditionsGuesty Pro requires a quote Ask for a quote. You may pay per listing, a share of income or both. A minimum fee may apply. The advertised 4–199 listing range is not a firm limit. This estimate covers one account for exactly 1 billable property. Module and occupancy rules still apply. It does not assume how many devices or messages you use. Guesty Pro: Contact the provider for a quote Ask for a quote. You may pay per listing, a share of income or both. A minimum fee may apply. The advertised 4–199 listing range is not a firm limit. This estimate covers one account for exactly 1 billable property. Module and occupancy rules still apply. It does not assume how many devices or messages you use. | Messaging entry plan account price · USD 30Total account bill Plan prices and conditionsMessaging entry plan account price · USD 30 Total account bill You pay for listings that are turned on. Linked listings for the same property count once. Listings that are turned off are not billed. Changes during a billing period may add a charge or credit. Ask how tax applies. This estimate covers one account for exactly 1 billable property. Module and occupancy rules still apply. It does not assume how many devices or messages you use. Messaging: Messaging: Price for this selection · USD 30 Total account bill You pay for listings that are turned on. Linked listings for the same property count once. Listings that are turned off are not billed. Changes during a billing period may add a charge or credit. Ask how tax applies. This estimate covers one account for exactly 1 billable property. Module and occupancy rules still apply. It does not assume how many devices or messages you use. Pro: Pro: Price for this selection · USD 32 Total account bill You pay for listings that are turned on. Linked listings for the same property count once. Listings that are turned off are not billed. Changes during a billing period may add a charge or credit. Ask how tax applies. Optional smart locks cost an extra USD 3/connected lock/month; Hardware and payment-processing costs are separate. This estimate covers one account for exactly 1 billable property. Module and occupancy rules still apply. It does not assume how many devices or messages you use. Enterprise: Contact the provider for a quote. | Basic monthly account total · USD 18Total account bill Plan prices and conditionsBasic monthly account price · USD 18 Total account bill This shows the monthly account total in USD for the selected setup. Taxes, payment fees and extras are separate. This estimate covers one account for exactly 1 billable property. Module and occupancy rules still apply. It does not assume how many devices or messages you use. Basic: Basic: Price for this selection · USD 18 Total account bill This shows the monthly account total in USD for the selected setup. Taxes, payment fees and extras are separate. This estimate covers one account for exactly 1 billable property. Module and occupancy rules still apply. It does not assume how many devices or messages you use. Starter: Starter: Price for this selection · USD 33 Total account bill This shows the monthly account total in USD for the selected setup. Taxes, payment fees and extras are separate. This estimate covers one account for exactly 1 billable property. Module and occupancy rules still apply. It does not assume how many devices or messages you use. Professional: Professional: Price for this selection · USD 58 Total account bill This shows the monthly account total in USD for the selected setup. Taxes, payment fees and extras are separate. This estimate covers one account for exactly 1 billable property. Module and occupancy rules still apply. It does not assume how many devices or messages you use. Ultimate: Ultimate: Price for this selection · USD 85 Total account bill This shows the monthly account total in USD for the selected setup. Taxes, payment fees and extras are separate. This estimate covers one account for exactly 1 billable property. Module and occupancy rules still apply. It does not assume how many devices or messages you use. |
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| Review sources | TrustpilotTrustScore 4.6 / 5 · 2,054 reviews G2Rating 4.6 / 5 · 136 reviews GoogleRating 4.3 / 5 · 552 reviews | CapterraRating 4.8 / 5 · 182 reviews TrustpilotTrustScore 4.4 / 5 · 34 reviews GetAppRating 4.8 / 5 · 182 reviews Software AdviceRating 4.8 / 5 · 182 reviews GoogleRating 4.5 / 5 · 54 reviews | CapterraRating 4.5 / 5 · 1,311 reviews TrustpilotTrustScore 4.7 / 5 · 4,439 reviews G2Rating 4.4 / 5 · 90 reviews GetAppRating 4.5 / 5 · 1,311 reviews Software AdviceRating 4.5 / 5 · 1,311 reviews GoogleRating 4 / 5 · 363 reviews |
| 01 / Messaging channels | |||
| Unified inbox Which booking sites share one inbox. | Available Read guest messages in one inbox. Plan: Pro | Available Guest and cleaner messages share the same booking conversation. Plan: Messaging / Pro | Available Read conversations from connected booking sites together. Plan: Basic (1 property); Starter (up to 2); Professional; Ultimate |
| Airbnb messages Check Airbnb message access and limits. | With conditions Airbnb, Vrbo and Booking.com message threads Plan: Pro
| Available Airbnb, Vrbo, Booking.com and Houfy messaging Plan: Messaging / Pro | Available Read connected booking-site conversations in the inbox. Plan: Basic (1 property); Starter (up to 2); Professional; Ultimate |
| Vrbo messages Check Vrbo message access and limits. | With conditions Airbnb, Vrbo and Booking.com message threads Plan: Pro
| Available Airbnb, Vrbo, Booking.com and Houfy messaging Plan: Messaging / Pro | Available Read connected booking-site conversations in the inbox. Plan: Basic (1 property); Starter (up to 2); Professional; Ultimate |
| Booking.com messages Check Booking.com message access and limits. | With conditions Airbnb, Vrbo and Booking.com message threads Plan: Pro
| Available Airbnb, Vrbo, Booking.com and Houfy messaging Plan: Messaging / Pro | Available Read connected booking-site conversations in the inbox. Plan: Basic (1 property); Starter (up to 2); Professional; Ultimate |
| Email Send guest emails and handle replies. | With conditions Email the guest’s main email address or the address supplied by the booking site. Plan: Pro
| With conditions Email guests from bookings you entered yourself. Read their replies in Inbox. Plan: Messaging / Pro
| With conditions Edit the email sent to a guest when a booking is cancelled. Details: Check which plan includes cancellation emails.
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| SMS Where text messages work and what sending them costs. | With conditions Send and receive guest texts in Guesty Inbox. Details: Check which plan includes this.
| With conditions Send texts to cleaners or managers automatically. Plan: Messaging / Pro
| Available Text guests with updates and reminders. Plan: Ultimate
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| WhatsApp Check WhatsApp support and what else you need. | With conditions Send WhatsApp messages by hand in Guesty Inbox. Use a linked Business/Meta account or Guesty’s shared numbers. This does not support automatic messages. Details: Check that your plan and account include this.
| We could not confirm this feature or which plan includes it. | With conditions Lodgify says you can use WhatsApp from its inbox. Details: The provider advertises this. Check setup, which plan includes it and any message fees. |
| 02 / Automation and teams | |||
| Scheduled messages When booking events start tasks and which rules apply. | With conditions Schedule messages around check-in and checkout. Booking filters and message rules decide when they send. Plan: Pro
| With conditions Set messages around guest and cleaning events. Offer extra nights only when the dates next to the stay are free. Plan: Messaging / Pro
| With conditions Schedule arrival and departure messages. Plan: Professional / Ultimate
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| Templates and variables Reuse message text and add details from each booking. | Available Saved replies Plan: Pro | Available Turn on or edit suggested templates, or write new rules. Plan: Messaging / Pro | Available Quick replies and reusable templates Plan: Basic (1 property); Starter (up to 2); Professional; Ultimate |
| AI replies Check whether AI drafts a reply or sends it for you. | With conditions Draft replies or send them for you.
Plan: Pro
| With conditions AI writes drafts you can review and edit. You can also turn on automatic replies with AI score controls. Use suggestions-only mode to review before sending. Plan: Pro
| With conditions AI writes and improves drafts. Co-Host asks you to approve messages and changes. Details: Basic (1 property); Starter (up to 2); Professional; Ultimate; AI Co-Host beta
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| Translation Find a message’s language and translate it. | With conditions Translate the latest guest message into the app’s display language. Plan: Pro
| With conditions Translate incoming guest messages with one tap. Plan: Messaging / Pro
| We could not confirm this feature or which plan includes it. |
| Team inbox Set staff access and assign jobs. | With conditions Invite unlimited team users. Choose roles and set their permissions. Plan: Pro
| With conditions Invite Assistant, Virtual Assistant, Owner and Cleaner users. Each role can view, edit or be blocked from certain areas. Plan: Pro
| Available Co-host access and team access levels you can set. Details: Starter / Professional / Ultimate; Ultimate |
| Attachments File types you can send and limits for each message channel. | With conditions Open guest files in Inbox on supported booking sites. Your browser may block the pop-up needed to open them. Details: Check that your plan and account include this.
| We could not confirm this feature or which plan includes it. | We could not confirm this feature or which plan includes it. |
| Guest portal Give guests check-in details and a place to find stay information. | Available Web guest app with check-in forms, arrival details and agreements. Plan: Pro | We could not confirm this feature or which plan includes it. | With conditions Guests can see arrival and stay details in a web portal or app. Plan: Ultimate
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| Review requests Rules for sending review requests automatically. | With conditions Guesty says it can ask guests for reviews automatically at set times. Details: Check that your plan and account include this.
| With conditions The Messaging plan lists automatic requests for guest reviews. Details: Check message rules and guest or booking-site requirements. Asking guests for reviews is separate from writing reviews of guests. | With conditions Ask for reviews automatically after checkout. Details: Set the time and template, and check your plan. Writing a review of an Airbnb guest is separate. |
| 03 / Eligibility and costs | |||
| Property limits Check the actual limit, not just the advertised size. | Aimed at 4–199 listings. Ask the provider about account limits.
| With conditions The public price table goes up to 134 listings. Ask Host Tools for an Enterprise quote. Its site is unclear whether Enterprise starts at 134 listings or only above 134. Host Tools lists prices for 1–134 properties. It is unclear whether Enterprise starts at 134 or above 134. Ask about your account’s limit. Plan: Messaging / Pro / Enterprise
| Available Basic: 1 property; Starter: 2 properties Basic allows one property and Starter allows two. We could not confirm a maximum for the account, Professional or Ultimate. Plan: Basic / Starter / Professional / Ultimate
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| Plans and add-ons Message tools in each plan and add-on. | Available Guesty Pro Plan: Pro | Available Messaging, Pro; Enterprise quote Plan: Messaging / Pro / Enterprise | Available Basic; Starter; Professional; Ultimate |
| Additional fees SMS, AI and optional service charges. | With conditions PriceOptimizer, LocksManager and Damage Protection are add-ons. Advanced Analytics and GuestVerify also cost extra. Plan: Pro
| With conditions Optional smart-lock tools cost USD 3 per connected lock each month. Details: Pro + smart locks
| Available Optional advice and add-on services. Plan: Basic / Starter / Professional / Ultimate |
Compare tools for guest messages — Guesty Pro vs Host Tools vs Lodgify
List the messages your guests need before, during and after a stay. Check where those messages arrive and who should reply. Separate reply drafts from messages sent on their own. Then confirm the plan, channel coverage and any extra SMS charges for the process you want.
Guesty Pro: what to consider
Ask which message tools and extras your quote includes. Check setup and booking-related charges as part of the total. Do not assume every extra tool is in the quoted plan. Read the Guesty Pro profile for its plans and requirements.
Host Tools: what to consider
Check that your booking channels and team roles fit. Cleaner notices do not establish built-in task checklists. If you need calendar or rate rules too, compare the Pro plan alongside your messaging needs. Read the Host Tools profile for its plans and requirements.
Lodgify: what to consider
Choose the tier for your planned messages rather than the inbox alone. AI Co-Host is beta and needs approval before sending or making changes. Check access before relying on it for guest replies. Read the Lodgify profile for its plans and requirements.
Explore all guest communication options, how to plan automated guest messages, how guest tools fit your software setup to continue your shortlist.
Common questions
Which messages should I test in Guesty Pro, Host Tools and Lodgify?
Try a new inquiry, a confirmed booking and a changed arrival time on your booking channels. Check where the replies appear and who gets a notice. This helps you spot gaps before guests depend on the setup.
What should I check if I want AI replies from one of these tools?
Check whether the tool writes a draft for you or sends replies on its own. Decide who handles questions outside its scope. Keep your property instructions current, and check that a guest can still reach a person when needed.
Is Guesty Pro’s human guest-response team part of the inbox?
The inbox and the human service are different. Guesty lists Guest Communication Services as an add-on with a team to handle guest contact. Check whether your quote includes it and what the team handles. Having the inbox alone does not mean someone else will answer.
Can Host Tools send a cleaner a booking-change notice?
Its support guide describes email and text rules for cleaners or managers. Enter the person’s email address or phone number in the rule. A notice does not prove that the cleaner took the job or finished it. Agree how they should confirm the work.
How does Lodgify’s AI Messaging Assistant differ from a scheduled message?
The assistant suggests a reply for you to check, edit and send. A saved template can send at a time or booking event you choose. Check which tool you are setting up. A useful draft is not the same as an automatic reply.