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Guesty Lite vs Guesty Pro vs Host Tools

Compare Guesty Lite vs Guesty Pro vs Host Tools for guest messages. Check booking-site links, message rules and who on your team can use them.

Overview

Guesty Lite

Handle guest messages alongside bookings, a shared calendar and assigned tasks.

Best for: Keeping guest-message work close to booking and cleaning tasks.

Guesty Pro

Bring guest messages, bookings, a shared calendar and staff tasks into one platform.

Best for: Manage guest messages, bookings and team tasks together.

Host Tools

Automate guest messages and cleaner notices, with Pro for broader booking tools.

Best for: Send guest messages and cleaner notices at key points in a stay.

Your properties

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Area Only differences & unknowns

Compare tools for guest messages — Guesty Lite vs Guesty Pro vs Host Tools

List the messages your guests need before, during and after a stay. Check where those messages arrive and who should reply. Separate reply drafts from messages sent on their own. Then confirm the plan, channel coverage and any extra SMS charges for the process you want.

Guesty Lite: what to consider

Check which booking sites and paid tools the plan includes. Cleaner access has fixed permissions. Confirm that those permissions fit the people who handle your guest and cleaning work. Read the Guesty Lite profile for its plans and requirements.

Guesty Pro: what to consider

Ask which message tools and extras your quote includes. Check setup and booking-related charges as part of the total. Do not assume every extra tool is in the quoted plan. Read the Guesty Pro profile for its plans and requirements.

Host Tools: what to consider

Check that your booking channels and team roles fit. Cleaner notices do not establish built-in task checklists. If you need calendar or rate rules too, compare the Pro plan alongside your messaging needs. Read the Host Tools profile for its plans and requirements.

Explore all guest communication options, how to plan automated guest messages, how guest tools fit your software setup to continue your shortlist.

Common questions

Which messages should I test in Guesty Lite, Guesty Pro and Host Tools?

Try a new inquiry, a confirmed booking and a changed arrival time on your booking channels. Check where the replies appear and who gets a notice. This helps you spot gaps before guests depend on the setup.

What should I check if I want AI replies from one of these tools?

Check whether the tool writes a draft for you or sends replies on its own. Decide who handles questions outside its scope. Keep your property instructions current, and check that a guest can still reach a person when needed.

Should I check Guesty Lite’s ReplyAI draft before it is sent?

Yes. The described ReplyAI workflow lets you review, edit and send the draft. Check facts such as entry times and property rules first. This is the draft tool’s workflow; other Guesty AI tools may send replies under different settings.

Is Guesty Pro’s human guest-response team part of the inbox?

The inbox and the human service are different. Guesty lists Guest Communication Services as an add-on with a team to handle guest contact. Check whether your quote includes it and what the team handles. Having the inbox alone does not mean someone else will answer.

Can Host Tools send a cleaner a booking-change notice?

Its support guide describes email and text rules for cleaners or managers. Enter the person’s email address or phone number in the rule. A notice does not prove that the cleaner took the job or finished it. Agree how they should confirm the work.

Guesty Lite vs Guesty Pro vs Host Tools

Overview

Guesty Lite

Guesty Pro

Host Tools

Compare tools for guest messages — Guesty Lite vs Guesty Pro vs Host Tools

Guesty Lite: what to consider

Guesty Pro: what to consider

Host Tools: what to consider

Common questions

Your privacy

Privacy preferences

NecessaryAlways on

Analytics

AdvertisingNot in use

What matters to you	Guesty Lite 4.5 / 5Out of 2,742 reviews Guest communication	Guesty Pro 4.5 / 5Out of 2,742 reviews Guest communication	Host Tools 4.7 / 5Out of 270 reviews Guest communication
Score	Score81 STRCompare scoring	Score86 STRCompare scoring	Score92 STRCompare scoring
Properties	Guesty lists 1–3 listings. Another page says 5 or fewer. Ask Guesty how many your account can use.	Aimed at 4–199 listings. Ask the provider about account limits.	Host Tools lists prices for 1–134 properties. It is unclear whether Enterprise starts at 134 or above 134. Ask about your account’s limit.
Overview	Guesty Lite combines booking-site tools, messages, a shared calendar and tasks.	Guesty Pro combines booking-site tools, messages, a shared calendar and tasks.	Messaging automation and a Pro plan adding calendar, rates, direct booking and team access.
Plans and add-ons	Guesty Lite Guesty lists 1–3 listings. Another page says 5 or fewer. Ask Guesty how many your account can use. PriceOptimizer · add-on Paid add-on. Hardware, partner services and usage may cost extra. LocksManager · add-on Paid add-on. Hardware, partner services and usage may cost extra.	Guesty Pro Aimed at 4–199 listings. Ask the provider about account limits. PriceOptimizer · add-on Paid add-on. Hardware, partner services and usage may cost extra. LocksManager · add-on Paid add-on. Hardware, partner services and usage may cost extra. GuestVerify · add-on Paid extra. Ask what it includes and what it costs. Trust Accounting · add-on Paid extra. Ask what it includes and what it costs.	Messaging Send messages to guests and cleaners, use mobile tools and translate messages. Calendar and price tools need Pro. Pro Adds calendar and rate tools, direct booking, team access and AI. Optional smart locks cost another USD 3 per lock each month. Enterprise Ask Host Tools for an Enterprise quote. Its site is unclear whether Enterprise starts at 134 properties or only above 134. Confirm which plan you can use and what it includes. Smart locks · add-on You need Pro, plus USD 3 per connected lock each month. You need supported hardware and a linked account.
Price and how you pay	Standard Lite from USD 29/listing/month Plan prices and conditions Standard Lite from USD 29/listing/month These are starting rates. Your total is not confirmed. The marketed range of 1-3 listings is not a firm limit. This estimate covers one account for exactly 1 billable property. Module and occupancy rules still apply. It does not assume how many devices or messages you use. Standard Lite: Price not confirmed From USD 29/listing/month. Monthly advertised rate. These are starting rates. Your total is not confirmed. The advertised 1–3 listing range is not a firm limit. This estimate covers one account for exactly 1 billable property. Module and occupancy rules still apply. It does not assume how many devices or messages you use. LiteOptimizer: Price not confirmed From USD 9/listing/month. Monthly advertised rate. Adds 1% per reservation. We could not confirm the exact yearly billing terms. These are starting rates. Your total is not confirmed. The advertised 1–3 listing range is not a firm limit. This estimate covers one account for exactly 1 billable property. Module and occupancy rules still apply. It does not assume how many devices or messages you use.	Guesty Pro requires a quote Plan prices and conditions Guesty Pro requires a quote Ask for a quote. You may pay per listing, a share of income or both. A minimum fee may apply. The advertised 4–199 listing range is not a firm limit. This estimate covers one account for exactly 1 billable property. Module and occupancy rules still apply. It does not assume how many devices or messages you use. Guesty Pro: Contact the provider for a quote Ask for a quote. You may pay per listing, a share of income or both. A minimum fee may apply. The advertised 4–199 listing range is not a firm limit. This estimate covers one account for exactly 1 billable property. Module and occupancy rules still apply. It does not assume how many devices or messages you use.	Messaging entry plan account price · USD 30Total account bill Plan prices and conditions Messaging entry plan account price · USD 30 Total account bill You pay for listings that are turned on. Linked listings for the same property count once. Listings that are turned off are not billed. Changes during a billing period may add a charge or credit. Ask how tax applies. This estimate covers one account for exactly 1 billable property. Module and occupancy rules still apply. It does not assume how many devices or messages you use. Messaging: Messaging: Price for this selection · USD 30 Total account bill You pay for listings that are turned on. Linked listings for the same property count once. Listings that are turned off are not billed. Changes during a billing period may add a charge or credit. Ask how tax applies. This estimate covers one account for exactly 1 billable property. Module and occupancy rules still apply. It does not assume how many devices or messages you use. Pro: Pro: Price for this selection · USD 32 Total account bill You pay for listings that are turned on. Linked listings for the same property count once. Listings that are turned off are not billed. Changes during a billing period may add a charge or credit. Ask how tax applies. Optional smart locks cost an extra USD 3/connected lock/month; Hardware and payment-processing costs are separate. This estimate covers one account for exactly 1 billable property. Module and occupancy rules still apply. It does not assume how many devices or messages you use. Enterprise: Contact the provider for a quote.
Limits and requirements	Lite does not include the public developer API. Approved partner connections are separate. Cleaner permissions cannot be changed. The current role guide and overview disagree on whether multiple users require Pro.	To use the developer API, your account must have API access. An admin must set up credentials, and requests need valid permission. Optional modules and the charges in your contract can change your total.	When availability sync is enabled, block dates in Host Tools: channel-only blocks can be reopened. Stripe takes full payment at booking. For split payments or deposit schedules, collect payments by hand through an outside service. Cleaner alerts and Turno projects do not confirm built-in task management or checklists.
Review sources	TrustpilotTrustScore 4.6 / 5 · 2,054 reviews G2Rating 4.6 / 5 · 136 reviews GoogleRating 4.3 / 5 · 552 reviews	TrustpilotTrustScore 4.6 / 5 · 2,054 reviews G2Rating 4.6 / 5 · 136 reviews GoogleRating 4.3 / 5 · 552 reviews	CapterraRating 4.8 / 5 · 182 reviews TrustpilotTrustScore 4.4 / 5 · 34 reviews GetAppRating 4.8 / 5 · 182 reviews Software AdviceRating 4.8 / 5 · 182 reviews GoogleRating 4.5 / 5 · 54 reviews
01 / Messaging channels
Unified inbox Which booking sites share one inbox.	Available Read guest messages in one inbox. Plan: Lite	Available Read guest messages in one inbox. Plan: Pro	Available Guest and cleaner messages share the same booking conversation. Plan: Messaging / Pro
Airbnb messages Check Airbnb message access and limits.	With conditions Airbnb, Vrbo and Booking.com message threads Plan: Lite Email, text and WhatsApp may need extra accounts or fees. Check each service.	With conditions Airbnb, Vrbo and Booking.com message threads Plan: Pro Email, text and WhatsApp may need extra accounts or fees. Check each service.	Available Airbnb, Vrbo, Booking.com and Houfy messaging Plan: Messaging / Pro
Vrbo messages Check Vrbo message access and limits.	With conditions Airbnb, Vrbo and Booking.com message threads Plan: Lite Email, text and WhatsApp may need extra accounts or fees. Check each service.	With conditions Airbnb, Vrbo and Booking.com message threads Plan: Pro Email, text and WhatsApp may need extra accounts or fees. Check each service.	Available Airbnb, Vrbo, Booking.com and Houfy messaging Plan: Messaging / Pro
Booking.com messages Check Booking.com message access and limits.	With conditions Airbnb, Vrbo and Booking.com message threads Plan: Lite Email, text and WhatsApp may need extra accounts or fees. Check each service.	With conditions Airbnb, Vrbo and Booking.com message threads Plan: Pro Email, text and WhatsApp may need extra accounts or fees. Check each service.	Available Airbnb, Vrbo, Booking.com and Houfy messaging Plan: Messaging / Pro
Email Send guest emails and handle replies.	With conditions Email the guest’s main email address or the address supplied by the booking site. Plan: Lite A booking-site email address sends the message through that site. A personal address sends it to the guest’s email. Unified Inbox is included. Check whether this specific task is included too.	With conditions Email the guest’s main email address or the address supplied by the booking site. Plan: Pro A booking-site email address sends the message through that site. A personal address sends it to the guest’s email. Unified Inbox is included. Check whether this specific task is included too.	With conditions Email guests from bookings you entered yourself. Read their replies in Inbox. Plan: Messaging / Pro You need the guest’s email and a booking entered by hand.
SMS Where text messages work and what sending them costs.	With conditions Send and receive guest texts in Guesty Inbox. Details: Check which plan includes this. Save a valid guest phone number. Guests in the US and Canada see a US sender number. The limit is 306 GSM-7 characters or 134 Unicode characters. Longer messages are cut off. Message logs last 14 days. Ask about text-message fees and which plan includes them.	With conditions Send and receive guest texts in Guesty Inbox. Details: Check which plan includes this. Save a valid guest phone number. Guests in the US and Canada see a US sender number. The limit is 306 GSM-7 characters or 134 Unicode characters. Longer messages are cut off. Message logs last 14 days. Ask about text-message fees and which plan includes them.	With conditions Send texts to cleaners or managers automatically. Plan: Messaging / Pro This guide covers texts to cleaners. It does not confirm texts to guests. Ask for text-message fees.
WhatsApp Check WhatsApp support and what else you need.	We could not confirm this feature or which plan includes it.	With conditions Send WhatsApp messages by hand in Guesty Inbox. Use a linked Business/Meta account or Guesty’s shared numbers. This does not support automatic messages. Details: Check that your plan and account include this. The connection controls which account or number sends messages and which message options you can use. Check its template, typed-message and mobile rules. Use one Business number per account. Link it to a subaccount, not HQ. Outside 24 hours, use an approved template on desktop. Send that template before typing a message on mobile. Check when shared-number mobile access disconnects. You cannot send images. The linked number stops working in WhatsApp apps.	We could not confirm this feature or which plan includes it.
02 / Automation and teams
Scheduled messages When booking events start tasks and which rules apply.	With conditions Schedule messages around booking confirmation, check-in, checkout or expected arrival and departure. Booking filters and message rules decide when they send. Plan: Lite Send through booking sites, email or text. For email or text, you need the guest’s correct contact details. The inbox does not show cleaner messages or replies from people who are not guests. For existing bookings, a new message rule runs only for events that have not happened yet.	With conditions Schedule messages around check-in and checkout. Booking filters and message rules decide when they send. Plan: Pro Automated Messages is included. Check whether this specific task is included too. All message rules must match when it is time to send.	With conditions Set messages around guest and cleaning events. Offer extra nights only when the dates next to the stay are free. Plan: Messaging / Pro This condition works only for check-in and checkout messages.
Templates and variables Reuse message text and add details from each booking.	Available Saved replies Plan: Lite	Available Saved replies Plan: Pro	Available Turn on or edit suggested templates, or write new rules. Plan: Messaging / Pro
AI replies Check whether AI drafts a reply or sends it for you.	With conditions Draft replies or send them for you. Draft replies ReplyAI writes a draft. You can edit it, then click Send. Automatic replies AutoReply can send replies for you. Choose which types of messages it can answer. Plan: Lite Turn on the tool before use. For AutoReply, the AI scores each answer. You set the score needed to send it. You review replies below that score. Ask Guesty about AI fees and message limits.	With conditions Draft replies or send them for you. Draft replies ReplyAI writes a draft. You can edit it, then click Send. Automatic replies AutoReply can send replies for you. Choose the message types, properties and hours it can cover. Review The AI scores each reply. You set the score needed to send it. You review replies below that score. Access and fees Ask Guesty if your account has access. Check the fees and limits. Plan: Pro A user with the right permissions must turn on ReplyAI. Setup can take up to 24 hours. Turn on the AutoReply agent before use.	With conditions AI writes drafts you can review and edit. You can also turn on automatic replies with AI score controls. Use suggestions-only mode to review before sending. Plan: Pro The AI uses listing details and past conversations for context. The default minimum AI score is 80%. You can also limit replies to positive messages. A person reviews replies with a low AI score or unconfirmed specific details. Automatic sending is a separate mode. Not every mode waits for your approval.
Translation Find a message’s language and translate it.	With conditions Translate the latest guest message into the app’s display language. Plan: Lite For current and future messages from guests. It may not work on very short messages or after you reply. ReplyAI is included. Check whether this specific task is included too.	With conditions Translate the latest guest message into the app’s display language. Plan: Pro For current and future messages from guests. It may not work on very short messages or after you reply. ReplyAI is included. Check whether this specific task is included too.	With conditions Translate incoming guest messages with one tap. Plan: Messaging / Pro We could not confirm automatic translation of outgoing messages.
Team inbox Set staff access and assign jobs.	With conditions Invite Admin and Cleaner users. Admins have full access. Cleaners have a fixed set of task permissions. Plan: Lite Guesty’s guides disagree on team access for Lite. Check with Guesty before choosing this plan. Ask how many users you can add. You cannot change Cleaner permissions.	With conditions Invite unlimited team users. Choose roles and set their permissions. Plan: Pro You need permission to manage users. Guesty’s Lite/Pro guide lists team access for Pro.	With conditions Invite Assistant, Virtual Assistant, Owner and Cleaner users. Each role can view, edit or be blocked from certain areas. Plan: Pro Permissions differ by role. We could not confirm that you can set access for every field.
Attachments File types you can send and limits for each message channel.	We could not confirm this feature or which plan includes it.	With conditions Open guest files in Inbox on supported booking sites. Your browser may block the pop-up needed to open them. Details: Check that your plan and account include this. Incoming files work differently by booking site. You cannot watch videos in Inbox; forward them outside it. We could not confirm outgoing files or file support on every booking site.	We could not confirm this feature or which plan includes it.
Guest portal Give guests check-in details and a place to find stay information.	With conditions Guest App shows booking details and forms to fill in before arrival. Plan: Lite Set up up to 50 Guest Apps. Payment details, extra information and guidebooks need Pro. Forms collect details. Checking IDs and taking payments are separate features.	Available Web guest app with check-in forms, arrival details and agreements. Plan: Pro	We could not confirm this feature or which plan includes it.
Review requests Rules for sending review requests automatically.	We could not confirm this feature or which plan includes it.	With conditions Guesty says it can ask guests for reviews automatically at set times. Details: Check that your plan and account include this. Check the Pro tools in your contract and booking-site rules. Asking guests for reviews is separate from writing reviews of guests. Check the Pro tools in your contract, booking-site rules and chosen times. Asking guests for reviews is separate from writing reviews of guests.	With conditions The Messaging plan lists automatic requests for guest reviews. Details: Check message rules and guest or booking-site requirements. Asking guests for reviews is separate from writing reviews of guests.
03 / Eligibility and costs
Property limits Check the actual limit, not just the advertised size.	Guesty lists 1–3 listings. Another page says 5 or fewer. Ask Guesty how many your account can use. We could not confirm this feature or which plan includes it.	Aimed at 4–199 listings. Ask the provider about account limits. We could not confirm this feature or which plan includes it.	With conditions The public price table goes up to 134 listings. Ask Host Tools for an Enterprise quote. Its site is unclear whether Enterprise starts at 134 listings or only above 134. Host Tools lists prices for 1–134 properties. It is unclear whether Enterprise starts at 134 or above 134. Ask about your account’s limit. Plan: Messaging / Pro / Enterprise Host Tools is unclear about Enterprise. One page starts it at 134 properties. Its FAQ starts it above 134. The price table includes 134 properties. We could not confirm a maximum account size.
Plans and add-ons Message tools in each plan and add-on.	Available Guesty Lite Plan: Lite	Available Guesty Pro Plan: Pro	Available Messaging, Pro; Enterprise quote Plan: Messaging / Pro / Enterprise
Additional fees SMS, AI and optional service charges.	With conditions PriceOptimizer, LocksManager and Damage Protection add-ons Plan: Lite Ask about add-on prices and fees for each transaction.	With conditions PriceOptimizer, LocksManager and Damage Protection are add-ons. Advanced Analytics and GuestVerify also cost extra. Plan: Pro Ask about add-on prices and fees for each transaction.	With conditions Optional smart-lock tools cost USD 3 per connected lock each month. Details: Pro + smart locks You need lock hardware and a compatible provider connection.